Hotel - Novotel Toronto Vaughan
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Novotel Hotel

Novotel Toronto Vaughan Hotel

200 Bass Pro Mills Drive 
L4K 0B9  Vaughan
CANADA

457 reviews
TripAdvisor Rating Based on 457 reviews
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From 154.00 CAD Non member rate
From 146.30 CAD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,405 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 457 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 15/08/2017
« Good »

Very nice hotel

AccorHotels certified review
Anonymous Families - 15/08/2017
« Perfect location, clean hotel great and helpful staff. »

Was happy with everything, will defiantly stay here again.

AccorHotels certified review
Corey M. Friends - 14/08/2017
« Really good! »

Was a great place.

AccorHotels certified review
Gabrielle T. Families - 13/08/2017
« Mediocre »

My husband had a very hard time checking into the hotel. I was a bridesmaid in the bridal party who had organized the group rate for us to stay at the hotel so I could not be there to check in. My husband was denied checking in, he was told his name was not added to the reservation so he could not even though I was never told upon making the reservation that I would need to do so. He was forced to wait in the lobby until they could get in touch with me DURING our wedding photos. Not pleased. The room though was clean and beautiful, though our AC unit was so loud we were forced to turn it off.

AccorHotels certified review
Danielle Families - 13/08/2017
« Sad to leave »

We really enjoyed our stay and even added a night. We were sad to leave. The staff is great. It's very clean and beautifully decorated. My only negative is the wifi. It didn't always work the greatest. If that was improved you would get a perfect 10

AccorHotels certified review
Laura C. Couples - 13/08/2017

Room awesome as always. Clean and comfortable. This would have been a rating of 10 if it were not for the customer rep who called to inform me that my credit card was declined. This was my error because I thought the card was charged immediately on my booking the hotel. He was very rude and condescending when I explained that I had just made a payment but it would take a day to be processed. He insisted I had to give another credit card by noon or I would lose the room. Again his tone was rude. This was very stressful because I was booking the room as a surprise. At no time did he inform me of other alternatives. Thankfully when I called back a second time another customer service rep told me that I could still reserve the room but would have to pay the extra 15.00. However, he neglected to tell me that there would be a further 100.00 deposit for room charges. Once again I received a rude call from the first customer service rep to inform me of my card not going through. I called my credit card company to ask why since I made a payment. It was then I learned of the extra 100 on top of the regular room rate. It would have been no use to pay more on my credit card because of the delay in posting. After speaking to another rep literally begging, it was agreed that I could pay the 100.00 upon arrival at the hotel. As much as I love Novotel, this experience with a rude customer service rep wasn't the standard I'm used to. It is unfortunate that I didn't get his name. Laura C.

AccorHotels certified review
Chris Couples - 13/08/2017
« Clean and nicd »

It was perfect. The place was clean and looked great

AccorHotels certified review
Deborah S. Families - 12/08/2017
« Mrs Deborah S. »

The whole experience was excellent good location comfortable stay very clean and ample choice and selection of buffet breakfast. Can't get know better. Well done Vaughan

AccorHotels certified review
Unknown Families - 12/08/2017
« It was good. »

My mothere, children and I stayed the one night upon entering hotel the smell of chemicals/scented products was terrible we almost left but gave a chance to see how the room was , my mother and children suffer from chemical sensitivities and they had to cover their faces for them not to smell it even then they had headaches afterwards . Thankfully the rooms didn't have that smell if it did we would have had to leave. Besides that the staff was excellent polite and welcoming.

AccorHotels certified review
Ruth S. Couples - 12/08/2017
« We were very pleased with our stay »

Everything was fine

AccorHotels certified review
Salah G. Families - 12/08/2017
« It was great. »

The staff is always helpful. We aways enjoy our stay.

AccorHotels certified review
Justin N. Families - 12/08/2017
« Hairs left in the bathroom shower »

Front desk was friendly and helpful. It was a late check in for us. Went to shower in the morning and found hairs on the shower floors and walls. Hair trapped in the movable shower wand.

AccorHotels certified review
Caroline Families - 11/08/2017
« everything was up to our expectations. »

We enjoyed the spatiousness of the room as well as the proximity to the mall and Canada Wonderland. The breakfast, which was included was very good. Also appreciated the computer and printer in the lobby. Didn't care too much for the card procedure in the elevator and wifi didn't work very well.

AccorHotels certified review
Steve B. Business - 11/08/2017

The staff and room were great as always. The wifi is absolutely terrible!! Unfortunately I did not remember my charge cord for my phone so could not tether to Laptop and was not able to finish my work in the evening. I could not be more disappointed as I have repeatably mentioned the wifi issues in previous reviews!!

AccorHotels certified review
Kenneth S. Business - 09/08/2017
« A wonderful place to stay for a business trip »

I enjoy my stay here when I am visiting the Toronto area. My only suggestion for improvement would be to upgrade the hotel's wifi network. Bandwidth over a wifi connection is very slow, with frequent drops of the connection, especially when there is alot of guests in the hotel. Regards, Kenneth S.

AccorHotels certified review
Chris C. Couples - 09/08/2017
« Extremely pleasant stay! »

No issues but gym could be a little bigger.

AccorHotels certified review
Han Families - 09/08/2017
« Clean »

Very good

AccorHotels certified review
Lynn C. Families - 09/08/2017
« dirty room was upgraded to slightly better but clean room after we complained »

Arrival was assaulted by awful garlic/food smell because large bag of food had been left in the not so cold mini bar. Bedside table had gummed up water/drink marks of previous client. Vacuuming was briefly done. Overall lack of attention to giving a clean crisp room.

AccorHotels certified review
Henry Families - 08/08/2017

clean, people friendly , only thing is: didn't change the sheets on the bed for my whole trip, handle of toilet is so hard to flash, also in the middle night , some people make so noisy, even speaking very loud in the hall,

AccorHotels certified review
Anonymous Families - 08/08/2017
« Check-In »

We stayed at your hotel to attend my nieces wedding. Room was fine but check-in was terrible for some of my family. There was a 4:15 bus to the wedding and rooms weren't ready for my mother and son. I think I got one of the last rooms available at 3 pm check in. My Mom had to get ready in my room which delayed me getting ready and my son and daughter-in-law did not get in their room until almost 4 pm so they were very rushed to get ready. You should look at improving having rooms available for check-in especially on busy weekends where guests have timelines to meet.

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