Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

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4.4/5 2,884 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 134.00 CAD Non member rate
From 127.30 CAD Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,884 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Russell Families - 09/01/2018

the pool water was so cold, the jacuzzi water was so hot you can get a first degree burn, seriously. i couldnt even dip my feet for 10 secs. it would have been great if it’s a heated pool. my son could have enjoyed more. food price was very reasonable. breakfast buffet was so-so. room was great! i do appreciate that they called me when i forgot my make-up bag in the washroom. saved me $300 for that. i thought they would just throw it away but they didn’t. instead they gave me a call and gave me options if i want to pick it up or ship it (at my expense of course). thank u.

AccorHotels certified review
Ray L. Business - 09/01/2018
« Always great »

Great hotel staff and superb service

AccorHotels certified review
Kb… Couples - 09/01/2018
« poor communication & customer service. »

firstly I called in the hotel and asked for a room and if may get my ACCOR hotel 10% discount. the gentlemen mentioned that I may go to the apt and use apply my discount. So I did on Jan 5 and since I did not use my glasses I booked by accident for jan 5 instead of jan 6 and my CC got charged. I called in and was upset because no one checked in but yet my Cc was charged. I requested for a manager to overlook this and they accepted this NO SHOW and applied a credit on my account . I spoke to Jessica and I requested for a room close to an exit and she mentioned that it was okay. Also I requested for my discount and it was not applied on my stay and my room was not ready and the room 202 had a broken bed and when we realized that the bed was broken, I called front desk and they did nothing since it was extremely too late. So as I mentioned it the next morning, Jessica mentioned she would look into it and I went for breakfast and the Manager at the restaurant mentioned that I had a complimentary breakfast in lieu of the bed. When I went to check out, Jessica mentioned that she did not know anything about the complimentary breakfast so of course I need to explain that the bed was broken and that someone from front desk okay the complimentary breakfast. We always stay at this hotel because of the customer service and experience. I hope the communication improves and I am requesting for the fee of my hotel to be reimbursed as I really was disatisfied.

AccorHotels certified review
Anonymous Solo - 08/01/2018
« Fantastic »

Great experience, clean rooms, friendly staff

AccorHotels certified review
Tracey E. Friends - 07/01/2018

It was a great stay

AccorHotels certified review
Liane C. Families - 07/01/2018
« Great »

All and all everything was excellent. Service, cleanliness.

AccorHotels certified review
Amanda N. Couples - 06/01/2018
« It was okay »

Was not informed ahead of time that my credit card was going to be processed to stay in the room. The person at the front desk was quite rude. After I told him I didn't have another credit card and he kept saying over and over there is nothing he can do, then he finally allowed me to place a debit deposit until morning when I checked out. I did not like the way it was handled

AccorHotels certified review
Jackie T. Families - 06/01/2018
« Our entire family was comfortable and enjoyed staying at the hotel. »

We were there for a hockey tournament. We loved the breakfast each morning and the restaurant staff were wonderful! We also had the chance to enjoy the restaurant for lunch and dinner. The food was excellent and reasonably priced. My kids loved the Xbox and Macs I’m the lobby. We also loved the spacious rooms. We had a wonderful stay!

AccorHotels certified review
Jennifer Couples - 05/01/2018
« average »

Our stay was just OK..staff were not very friendly I felt we were bothering them to check in, we asked to change rooms as our floor was noisy with teenagers in the hall, and had an enjoining door. Our new room was a little better other than the elevator with more teenagers at night running and being loud. Restaurant was nice, but some menu items were not available. An average stay, not how I expected for the price.

AccorHotels certified review
Jill D. Couples - 05/01/2018
« Frenbt desk helpful however your release of the hold even today after checkout on the 31st of Dec was not released I had to contact CIBC to do so as the hotel did not do it. »

Frenbt desk helpful however your release of the hold even today after checkout on the 31st of Dec was not released I had to contact CIBC to do so as the hotel did not do it. So much salt being used it is being tracked into the rooms and thge carpets are dirty they need shampooing

AccorHotels certified review
Anonymous Couples - 05/01/2018
« comfortable »

comfortable

AccorHotels certified review
Jose O. Families - 04/01/2018
« Could have been much better »

The "slightly heated" indoor pool was ice cold. We had folks in the room adjacent to us talking loudly at 2-3am, woke up my entire family. Walking in / out of the hotel, the representatives do not say "Good Morning" / "Good Afternoon" - you are a non-entity. The breakfast was good. The roads and walkways were properly salted for the snow / ice. The showers were nice and hot, the pillows were very comfortable. Our 1st day some hooligans were smoking pot in the hallways, set off the fire alarm. The location is excellent. The prices are reasonable.

AccorHotels certified review
Joe Families - 04/01/2018
« Very relaxing »

Very comforting stay. The staff was great to deal with.

AccorHotels certified review
Sonya Families - 04/01/2018
« Enjoyed our stay! »

Thank you so much for a nice warm room with comfortable beds. Room service was nice (but they forgot to bring us ice water with our meal) and restaurant food was yummy too. Housekeeping was good as well. The only issue we had was with the tub drain. For 4 days we showered in ankle deep water which was not pleasant. That drain really needs to be fixed.

AccorHotels certified review
Jebsen H. Couples - 03/01/2018
« Better than we expected for room, service and everything »

Check in was prompt. Room was clean and nice. Breakfast was very satisfying.

AccorHotels certified review
Nico Families - 03/01/2018
« The stay was very pleasant. »

The hotel is very clean. Housekeeping cleans the room every day. Parking and Wi-Fi are free of charge. The staff is very friendly. The style of the hotel is modern (which we like); the room we lived in had two double beds but there was still plenty of space. Overall, an excellent experience.

AccorHotels certified review
Jasmine K. Business - 02/01/2018
« Terrible from start to finish. »

Upon booking, I mistakenly indicated I was using a MasterCard rather than Visa. Someone immediately called to confirm my card and issue was resolved. I was called by an employee from the hotel a week after breakfast booking at 9:30 at night to tell me my reservation was about to be cancelled. I said I already dealt with the issue and told him his tone was particularly aggressive. I wanted to cancel the reservation as I normally stay at the hotel just a block away but he told me he cannot cancel (Funny though, because just a few minutes prior he was threatening to cancel it anyway) I left a voicemail with his manager but no one called me back. I checked in at 830 pm on Christmas Day and was told that the restaurant was closed. I asked the man at check-in desk if there were any nearby restaurants. He said to call for pizza. Extremely unhelpful. We went up to the room and there was a large, bright red stain on the carpet. I called down to front desk to let them know about the stain as I didn’t want to be charged for incidentals. He didn’t offer to change rooms.There wasn’t a sheet on the bed and the comforter almost felt like it was supposed to have a cover. It was very scratchy. I went downstairs to front desk and asked again if there was anywhere I could find dinner. I told him specifically not pizza. He gave me a map. I travel a lot for work and stay in Vaughan quite often. This was absolutely the worst experience I’ve ever had at a hotel. Like I said earlier, I normally stay at the hotel just a block away. I wanted to try the Novotel because I read some positive reviews and was curious. I was especially disappointed by the lack of follow up from the hotel manager.

AccorHotels certified review
Maria Couples - 01/01/2018
« Amazing »

Love the rooms, beds , atmosphere along with staff. I usually stay at Aloft, but I love Novotel more

AccorHotels certified review
Chris Couples - 01/01/2018
« A very nice hotel »

Overall it was a good experience. Friendly staff, clean rooms. I had no issues what so ever!

AccorHotels certified review
Jennifer Families - 31/12/2017
« Disappointed »

The hotel was great and employees were great. I don’t understand why I have a extra charges of $100 for each room charged to my Credit card.

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