Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.5/5 513 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 156.75 CAD Non member rate
From 148.91 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.4/5 AccorHotels Rating 3,382 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 513 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul Friends - 12/07/2018 AccorHotels certified review
« Very nice hotel »

Good sized rooms, clean, nice features (phone chargers)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you your feedback, we are pleased you enjoyed our guestroom features and amenities. We look forward to welcoming you back soon. Best, Milena

Katrina Families - 11/07/2018 AccorHotels certified review

We stayed in Novotel in Europe and Ottawa. Top notch hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, Thank you for sharing your feedback with us. We are pleased you enjoyed your time with Vaughan, Ottawa and Europe Novotel's. We look forward to welcoming you back soon! In service, Milena Strangio Hotel Management

Andrew Business - 11/07/2018 AccorHotels certified review
« Noise room low customer attention »

I've been staying in this hotel several times over the last 3 years and I notice that the quality standards are always lower. The rooms toward the end of the corridor facing the north side are very noisy due to the central air conditioning system. For the last 2 times I had to go back to the front office and request a different room. The last time I was told very gently that no rooms were available ( even thought the hotel was still selling rooms over the internet) therefore I had to sleep with the noise cancelling headphones. Definetly no good for a hotel of this kind. The breakfast it is served on unbalanced table full of bubles and uneven surfaces ( non hygienic). In the past it was very well organized now the food is simply throw in the shelves still unpacked from the vacuum package. What bother me was the fact that as soon as you seat at the table 5 minutes later the waiters delivers you the bill. Not good! I asked other colleagues info on the hotel and they agreed with me 100% and recommended to use the A Loft across the street or the Homewood and Hilton Garden in located close by. So this is what I did I've book for myself and the rest of the team at the Homewood by Hilton from now to the end of the year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for choosing Novotel Vaughan for your recent stay and submitting a review on Trip Advisor. While we are disappointed with your comments regarding your hotel experience, we appreciate your feedback . Corrective measures will be taken to avoid a similar situation from reoccurring. I would be grateful if you would contact me directly to discuss in further detail. I can be reached at 90… or mi… I look forward to connecting and welcoming you back to Novotel Vaughan. In service, Milena Strangio Hotel Management

Dilena Friends - 09/07/2018 AccorHotels certified review

Loved it. Food was good and the hotel was VERY CLEAN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilena, So pleased to know you enjoyed Trio Restaurant! I will be sure to pass your lovely feedback onto our culinary and housekeeping teams. We hope to welcome you back soon. In service, Milena

Anonymous Friends - 08/07/2018 AccorHotels certified review
« Great stay »

Very pleasant staff, clean and comfortable rooms. Great location. Will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, Thank you for choosing Novotel Vaughan for your recent stay. So pleased to know we were able to deliver Novotel Vaughans service at it's best! See you soon. Milena

L S. Friends - 08/07/2018 AccorHotels certified review
« Good »

Nice hotel very clean and staff is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, We very much appreciate your positive comments regarding your stay at the Novotel Toronto Vaughan. I will be sure to share with our team. We look forward to welcoming you back soon. Sincerely, Milena

Hilary Couples - 06/07/2018 AccorHotels certified review
« Disappointing »

I had booked several rooms for my wedding at your Vaughn on location. Around 20-25 to be exact. I had booked an extensive double queen room so that myself a d my bridal party could get ready together. I had also arranged a late housekeeping since we would be in the room until 430 and my room was going to be used for my wedding night When I returned to the hotel after my wedding the room was still a mess from getting ready and a horrible smell so bad it made me and my sister gag. I had to clean up my room with my sister and spray perfume to stand being in the room. I addresses this with front desk when checking out and all that was done was an apology a d my breakfast ( which was $24) was comped from my bill I'm not a confrontational person by nature and so upset with the hotel I just accepted it and left. I truly feel more should have been done to rectify the situation. I was also very upset to hear that hour staff accused me of stealing/using my new father in laws credit card to book a hotel room during that stay. I only booked one room for 2 nights and I assure you I used my own credit card. This type of accusation is unacceptable and very upsetting to both my in laws who are currently still battling with hour staff about this and myself. I was very excited to stay at your hotel as it was nice and close location to my wedding venue but since my experience there not only will I not stay there again I won't recommend. I regret bringing so mich money to hour hotel go only be treated so poorly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary, Thank you for taking time to submit a review on Trip Advisor following your recent wedding block stay with us in Vaughan. Please accept our apology for your guestroom inconvenience and credit card situation. It's with regret you did not experience the true reflection of our warm hospitality we pride ourselves with . While we are disappointed with your comment, we appreciate your feedback which allow me to follow up on your experience. I would be grateful if you would contact me directly with specific details. In the meantime thank you for choosing to stay at Novotel Vaughan and I hope we will have the opportunity to welcome you back on a future visit. I look forward to connecting soon, I can be reached at 90… or mi… In service, Milena Strangio Hotel Management

Anonymous Families - 04/07/2018 AccorHotels certified review

No swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, Thank you for choosing Novotel Vaughan for your recent stay and providing us with valuable feedback. On behalf of the management and staff please accept our apology for disappointing you and your family with our pool closure. On rare circumstances we unfortunately have no choice for health and safety reasons to conduct special maintenance services. We hope to welcome you back and provide you with a pleasant stay. Should you wish to speak with me directly I remain available to you. Sincerely, Milena Strangio Novotel Vaughan 90…

Pauline K. Families - 03/07/2018 AccorHotels certified review
« It was okay »

Overall, the look of the hotel was nice, the front desk was quite nice but we did encounter some issues. We waited at least 10 minutes, maybe closer to fifteen to get a cart so that we could bring our things up to the room. We have my wedding gown and wanted to take everything up in one go. We had some issues with what was set up with out wedding block coordination and what actually happened with our rooms. We also had some things disappear from our room. They were not of much value but this packaging was right next to the gifts and for some reason it was thrown out...even though our items were in the packaging. It kind of made us uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, Thank you for choosing Novotel Vaughan for your recent stay and providing us with valuable feedback. On behalf of the management and staff please accept our apology for your inconveniences experienced during your recent stay. I welcome the opportunity to speak with you further to discuss the reservation process discrepancy as you were part of a group sales booking. Should you wish to speak with me directly I remain available to you. I look forward to the opportunity to welcome you back again soon! Sincerely, Milena Strangio Novotel Vaughan 90…

Anonymous Business - 03/07/2018 AccorHotels certified review
« Perfect »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remi , We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Islandgirl Solo - 03/07/2018 AccorHotels certified review
« Let's do it again »

I enjoyed my stay at Novotel, it was lovely. The location was very convenient and the right distance to the mall and the banquet hall for the wedding I was attending. The bed comfy and plush. The only thing I would change is, I wish the bathroom had a tub!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zakina A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm pleased to inform you our suite and double guestroom are equipped with bath tubs. When returning back please ask for a room with a tub as we are happy to accommodate request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Anonymous Families - 01/07/2018 AccorHotels certified review

It did not start off good. When arriving into the room, I did a check of the room at which point I found dried noodles and human toe nails. That is when I took pictures and asked for a new room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for choosing Novotel Vaughan for your recent stay and providing valuable feedback. On behalf of the management and staff please accept our sincere apology for your experience. We apologize for your less that satisfactory overall experience, this does not reflect the level of service we build our reputation on. Corrective measures will be immediately taken to avoid future disappointment. I remain available to you and welcome an opportunity to speak with you directly. In service, Milena Strangio 90…

Kim Families - 30/06/2018 AccorHotels certified review
« Brief but satisfying »

Although we were only there for a short period of time, we enjoyed our stay. Had an issue with one of the elevators that would not accept our card and got stuck on a floor, had to get out and wait for the other elevator before getting to where we needed to be, but other than that it was clean and comfortable and the staff were very nice and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim. We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies for the inconvenience with our elevators. Corrective measures will be taken to avoid similar situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Christina Families - 30/06/2018 AccorHotels certified review
« Mediocre »

Overall we were satisfied. Disappointed about the pool being closed the day we arrive. Wifi internet does not work well. Confusion about the included breakfast for the kids. Would have prefferred adjoining rooms. Coffee cups and coffee was not replenished for the second day in the room. Ran out of Kleenex.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina Thank you for choosing Novotel Vaughan for your recent hotel requirements and providing valuable feedback to our team. On behalf of the management and staff, please accept our apologies for the inconveniences encountered during your stay with our pool closure and internet issue. Unfortunately on the isolated occasion pool maintenance is required and we appreciate your understand that it is out of our control. Corrective measures with our Wi-Fi provider will be taken to avoid similar disappointment. We do look forward to welcoming you back one day soon. Enjoy your sumemr! Best, Milena Strangio

Wil Friends - 30/06/2018 AccorHotels certified review
« Pleasant experience without any issues »

Room was clean, very spacious, and well-equipped. Beds were comfortable and provided good sleeps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilfred, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Keri K. Business - 30/06/2018 AccorHotels certified review
« Still waiting but no one has contacted me regarding aircondtioning breakdowng keeping me awake most of the nigh »

The staff at the front desk was very welcoming and courteous. We did not spend too much time in the hotel except for sleep. The first night the air conditioner made very loud ratcheting noises and broke down The second night started getting much to warm for sleeping so at midnight we went and used just the beds in another unit . I was told our stay would get looked after with a further reduction in price but Since my air conditioner broke down and was banging most of the night the following night near midnight we used only the beds in another room and I am still waiting for someone to contact me as they promised a further reduction in the price of our stay but no one has contacted me yet The restaurant staff was very nice and the food was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keri Thank you for choosing Novotel Vaughan for your recent guestroom requirements and providing us with feedback regarding your stay. I am pleased to know you found our front desk and restaurant staff hospitable and the enjoyed the quality of food in Trio Restaurant. I truly apologize for your inconvenience with our guestroom air conditioner and not having someone address your concern immediately. I remain available to you and welcome the opportunity to speak with you directly. I can be reached at mi… or 90…. I look forward to connecting. Sincerely, Milena Strangio

Anonymous Families - 30/06/2018 AccorHotels certified review

Pleasant and refreshing after spending long day at Wonderland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan after a long day at Wonderland! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Jack 8. Families - 30/06/2018 AccorHotels certified review
« Not satisfied »

Not satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques, Thank you for choosing Novotel Vaughan for your recent hotel requirement and providing valuable feed back of your experience. On behalf of the management and staff, please accept our apologies for not enjoying our food quality and variety. I assure you our culinary team takes great pride with the food items, presentation and quality that is provided to our guests. Your comments are taken very seriously and corrective measures will be put into place. We look forward to welcoming you back. I remain available to you should you wish to connect directly. In service, Milena Strangio mi… 90…

Michel H. Business - 28/06/2018 AccorHotels certified review
« Not a good room experience »

Not good . I was staying for Business as usual at your hotel as i am a regular Customer. You put me in room 202 for the night of the June 26th , a room that is sharing a door to another room , room 203 and with a perfect view to the waste bins. Two things happend during my stay: 1) the noise from the party (room 203) envaded my room, a one point that they were knocking on the common room door and i needed to advise them to stop 2) Ugly view on the waste bin was not the major point here, but waste bin collection at 7 Am with all the noise that goes around the process during my conf call was qui annoying.... Very dispapointed....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to submit a review on Trip Advisor following your recent stay with us in Vaughan. We appreciate your loyalty and business. While we are disappointed with your comments, we genuinely appreciate your feedback. This will allow us the opportunity to follow up on your experience and to ensure our service levels do not get compromised. I would be grateful if you would contact me directly to discuss further. I can be reached at 90… or mi… Thank you for choosing to stay at Novotel Vaughan and I hope we will have the opportunity to welcome you back on a future visit. In service, Milena

W P. Couples - 28/06/2018 AccorHotels certified review
« Nice hotel »

Perfect. Room was clean and larger than expected. Service was great all around. Check-in, bar service and at the buffet breakfast were super.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waylon P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 156.75 CAD Non member rate
From 148.91 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates