Novotel Toronto Vaughan Hotel 3 stars

TripAdvisor rating 4.0/5 563 reviews
Novotel Toronto Vaughan
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+ 26 Services
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Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9
vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Contact email

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE :  

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodations

Superior Room with 1 King-size bed

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King size bed and Sofa bed

  • Max. number of persons: ‌4
  • Area: From 71
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Photo non contractuelle / Strictly non binding

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,359 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

563 reviews

Great

Customer review rating 4.4/5

Sandra S. Families - 09/07/2019 AccorHotels certified review

Great and clean hotel. We left a purse in our room. When we realized, we immediately called. They found it and fed exed it to us.. All cash and credit cards were untouched. Impressed with the honesty

Friendly staff, cozy room

Customer review rating 4.4/5

A F. Families - 09/07/2019 AccorHotels certified review

We had a short stay in Toronto for one night and left for the airport very early the next morning. The room was clean and spacious. As Accor member, The staff was very nice to upgrade our room and provide is with complimentary snacks and sparkling water , that was a very nice touch. The hotel was located about 10 mins away from a gigantic mall. As we arrived on Sunday, the staff was very nice to remind us that the mall closes at 7 pm. Overall experience was excellent. Highly recommended

Lovely stay , we felt very relaxed

Customer review rating 4.4/5

Heather M. Families - 09/07/2019 AccorHotels certified review

Visiting from Ireland, lovely hotel very close to Canada's Wonderland and shopping mall. Very clean room, comfy beds, great breakfast and very helpful and friendly staff, escpecially the girl on reception, who gave us great advice on how to get to Toronto . We would definitely recommend this hotel!

Excellent

Customer review rating 4.4/5

Gerry D. Couples - 06/07/2019 AccorHotels certified review

Everything was great. Nice spacious and clean rooms. Nice to have the attached restaurant which the food was great and very reasonably priced. Would definitely go back.

Dear Gerry D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nice hotel, with adequate service

Customer review rating 4.4/5

Logan B. Families - 06/07/2019 AccorHotels certified review

Elevator was broken for two days - our room was on the 6th floor and getting the elevator would take five minutes. We had a suite and when we asked about bedding for the fold out sofa, our request seemed surprising to management. When management brought bedding, they only brought a bottom sheet and one blanket. So, my son slept on the sheet with no top sheet, just a blanket.

Customer review rating 4.4/5

Duane Friends - 06/07/2019 AccorHotels certified review

It was nice. Quiet . But I did not like the wheelchair accessible room .I asked for a room with king bed and pull out couch and did not receive one !!it worked out though.

We had a nice stay

Customer review rating 4.4/5

Allen B. Couples - 06/07/2019 AccorHotels certified review

The staff was friendly and helpful, the room was nice. The biggest detraction from the experience was only one elevator was working, making for long wait times when you need to use the elevator.

Customer review rating 4.4/5

Anonymous Families - 05/07/2019 AccorHotels certified review

Our experience was great, we had fun at Wonderland, nice to be so close. Everyone was very helpful and friendly.

Dear Shannon V., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Elana M.

Customer review rating 4.4/5

Elana M. Couples - 05/07/2019 AccorHotels certified review

Room was very clean and beautiful The beds were extremely comfortable and the linen was crisp and the pillows were comfortable

Dear Elana M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

It was a great place to stay for our vacation to wonderland.

Customer review rating 4.4/5

Joanne C. Families - 05/07/2019 AccorHotels certified review

Staff was excellent. Restaurant food was ok. Pool was heavily clorinated. We had to wait over an hour to check in. Close to 5. They were having problems woth housekeeping. When we got to our room The bedspread had a huge fresh stain on it that was very offputting. A very nice attendant came and changed both beds.

Dear Joanne c., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

excellent

Customer review rating 4.4/5

Jessica Families - 04/07/2019 AccorHotels certified review

I love this hotel the staff are excellent, the rooms are over the top, the restaurant is delicious the staff in the restaurant are the best love novotel

Dear Jessica V., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Just about Satisfied

Customer review rating 4.4/5

David C. Families - 03/07/2019 AccorHotels certified review

Stayed 4 nights, On arrival the room has not been cleaned under the beds, old drinks bottle found & other items. Reported to reception & was told it would be cleaned. Two night later still the items are still there. The room walls are very thin. We had a lot of wedding quest on our floor and was woken up multiple times. Very bad night sleep.

Dear David C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your recent stay. David, I have shared your feedback with housekeeping supervisors and with the rest of the management team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

Joyce Families - 02/07/2019 AccorHotels certified review

Very nice staff. Great pool.

Dear Joyce B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

good

Customer review rating 4.4/5

Igor Z. Families - 02/07/2019 AccorHotels certified review

It was a good experience , could be better if one of the elevators wasn't broken for two days and there was an issue with hot water on and off for two days ( they have to restart boiler every time) and wife got caught in a cold shower.

Dear Igor Z., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Dissatisfied

Customer review rating 4.4/5

Anonymous Families - 02/07/2019 AccorHotels certified review

We stayed two nights as a family trip. Issues: Both mornings there was absolutely no hot water for showers....like we’re talking ice cold showers. Not fun at all. There were two elevators, but only one was functional and on the day we were leaving the “out of service” light kept coming on the only one that was running. When we arrived we requested late checkout on both of our rooms, but on our last day, came back to find they cancelled our room keys and we couldn’t get in our room. Turns out they only put down late checkout for one of our rooms...understandable mistake. Why they also cancelled the keys to the room that had the late checkout applied when it was over an hour before we were due to checkout is beyond me. The good: Rooms were nice. Staff was helpful. When the elevators were down, they took us to the main level via the service elevator. Room service was fast and food was good. Overall, this is our third time coming to this hotel, but by far the worst experience we’ve had here. The room and staff were nice, but with the water and elevator issues...it made it seem like we were paying top dollar for a sub par experience. Not sure we’ll be back.

Dear Kristen S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your recent stay. Kristen, I have shared your feedback with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Was pleasantly surprised

Customer review rating 4.4/5

Jamie Families - 01/07/2019 AccorHotels certified review

We stayed for one night, and everyone and everything was amazing, we would definitely stay here again!

Dear Jamie T., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great Place to stay while in COncord, On

Customer review rating 4.4/5

James W. T. Business - 01/07/2019 AccorHotels certified review

The experience was great. The person at the front desk remembered me from the last stay. Room was clean, the restaurant was great, the pool and hot tub were clean and at temp. Price is still a bit high for my budget but served its purpose. I had guests stay here on this trip, they also enjoyed their stay.

Dear Edo v., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

A little expensive!

Customer review rating 4.4/5

Name N. N. Families - 01/07/2019 AccorHotels certified review

Very nice. Breakfast was pricey for 2 people, but very good! Since our grandchildren were under both 16 and there was no additional charge for their breakfasts there was value for our money at $17 x 2 rather than x 4. However $34 for two for breakfast is too much!

Dear Cheryl B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Disappointing service

Customer review rating 4.4/5

Terry W. K. C. Families - 01/07/2019 AccorHotels certified review

Disapointing and unsatisfactory. 3 incidents within 2 nights stay. Shower drain not draining properly on the 1st night, took over 45 min for someone to come after calling front desk. Housekeeping did not service the room even after I called front desk. Returned to the room late after wedding celebration with beds not done, no fresh towels and trash not taken out. Trash was full with dirty diapers from changing my 2 year old... On the morning of checkout, there was no hot water to shower. I had to pay 159$ per night for this kind of service, totally unacceptable, and you should be ashamed.

Dear Terry Wong King C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your recent stay. Mr. Wong, I have shared your feedback with the rest of the managements team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Not good

Customer review rating 4.4/5

Shavi A. Solo - 30/06/2019 AccorHotels certified review

Room to cold heat did not work the personnel that came to look at the heat was not the most friendly staff

Dear Mohamed Shavi a., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your recent stay. Mohamed, I have shared your feedback with the rest of the team specifically maintenance manager in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager
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