Novotel Toronto Vaughan Hotel 3 stars

TripAdvisor rating 4.0/5 578 reviews
Novotel Toronto Vaughan
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+ 26 Services
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Room 1

Number of guests
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Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9
vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Contact email

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE :  

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodations

Superior Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King size bed and Sofa bed

  • Max. number of persons: 4
  • Area: From 71
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Photo non contractuelle / Strictly non binding

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,558 reviews

tripadvisor

TripAdvisor Rating 4.0/5

578 reviews

Great rooms but the Police activity daily was alarming

Customer review rating 4.4/5

Darin Business - 09/10/2019 AccorHotels review

This was my fourth stay at the Novotel for training. On my third stay (the one before this one) I was awoken by a young lady (20's) at my door at 4:30am telling me she was sent to my room by someone. I told her she was at the wrong room, just assuming she was from housekeeping. On this last stay my fellow colleagues and I noticed a frequent Police presence and some sort of Police bust on the floor I was staying on. It is now apparent that the was some sort of human trafficking going on. We asked the front desk about it and was told there is nothing going on. Still enjoy this hotel and will be back for more training.

Dear Darren H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Darren, I am sorry that you were woken up at 4.30 am by a lady, just wanted to inform you that our housekeeping don't start until 8.30 AM, however I appreciate you bringing it to our attention as I will certainly share it with the rest of the team and especially front desk to be more proactive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Amazing

Customer review rating 4.4/5

Julian F. Business - 08/10/2019 AccorHotels review

Very comfortable and accommodating

Nice facility, curious location.

Customer review rating 4.4/5

R B. Solo - 07/10/2019 AccorHotels review

I chose this hotel after discovering the one I'd previously booked had terminated their Novotel affiliation effective 1 Oct. Overall I enjoyed my stay but there were a couple issues.

Complete incompetence with check in and charges

Customer review rating 4.4/5

Professor M. L. J. Business - 07/10/2019 AccorHotels review

Booked with points, staff had no idea. Charge appearing today on VISA is not the amount that should have been charged. As a GOLD member, I am extremely dissatisfied with the either the lack of training of the incompetence of the front desk staff.

Early Check-in

Customer review rating 4.4/5

Moonsu P. Business - 06/10/2019 AccorHotels review

I was asked to pay for it at the front. Based on my experiences at any other hotels, if available they allowed me to early check in without extra pay. I felt so bad after red eye flight.

Customer review rating 4.4/5

Anonymous Families - 06/10/2019 AccorHotels review

Very pleased with this hotel! Very clean and modern. Restaurant was very good and fairly priced.

Dear Robin B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your great score and comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Doris L.

Customer review rating 4.4/5

Doris L. Couples - 05/10/2019 AccorHotels review

Hotel is beautiful. Staff was helpful and friendly. So relieved to find an ironing board there! . Yes our room # 318 was very nice. But a few minor things. There was a big stain on the bed skirt nearest the window and the shower did not get hot enough for my liking. Otherwise great hotel. Thank you for letting us come in early for the wedding ..very helpful. We arrived in the nick of time due to 5:00 traffic..we would have been late if not for your kindness. Thank you.

Dear Craig L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Craig, I have shared your feedback with the housekeeping supervisors regarding the stain also shared your comments with the maintenance regarding the shower and the hot water. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manger
Customer review rating 4.4/5

Anonymous Families - 05/10/2019 AccorHotels review

efficient very good

Dear Janes H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your great comments rates with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nice hotel with great staff

Customer review rating 4.4/5

Anonymous Friends - 05/10/2019 AccorHotels review

Enjoyable stay. Only negative was booked two nights each under a separate reservation. Front desk notified I was staying tow nights at the time of checkin. Received call in early afternoon following only the first night reminding us we needed to check-out. Had to go down to front desk and fill out paperwork, and room did not get cleaned even though "please clean" sign was on the door, but maid waiting for us to leave

Dear Terry W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your full expectation especially by calling your room causing you coming down also that your room was never received a service, therefore I have shared your feedback and your comments with the front desk team and housekeeping supervisors in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Little below average

Customer review rating 4.4/5

Kirby D. Business - 04/10/2019 AccorHotels review

There was quite a police presence on October 3rd during the day and then they arrested someone in a room beside me and there was never any explanation from management My room was not made up on the first day and when I asked there was very little concern or follow up

Dear Kirby D., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your stay. Kirby, Noticed that you have commented about not informing you the reason the police were at the hotel during your stay, please be advised the hotel managements can not involve on the police's duty and what they must do, we expect these things anywhere and any time, however thank you for your feedback. In regarding your room was not made up , I have shared your comments with the housekeeping supervisors in order to prevent this happening again. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Clean, efficient, hassle free

Customer review rating 4.4/5

Yolanda Business - 01/10/2019 AccorHotels review

A great experience. Friendly front desk staff. Clean and comfortable rooms. Great restaurant.

Dear Yolanda L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Overall good, clean hotel with a bit of a noise problem

Customer review rating 4.4/5

Jaylen H. Business - 01/10/2019 AccorHotels review

Good overall experience. The suite was clean. However, the A/C unit was extremely noisy regardless of whether it was on or off. Whining sound produced by the A/C unit whenever there was wind outside. When heat was turned on, smell of burnt metal filled the room, and no way to vent since the windows could not be opened.

Dear Jaylen H., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Jaylen, please accept my sincere apology for not meeting your expectation during your stay and we appreciate you bring the AC unit issue to our attention, I have shared your feedback with the maintenance manager. Jaylen, I noticed that you rated our check in service experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joanne Lazar Front Office Manager

Great from start to finish

Customer review rating 4.4/5

James Families - 30/09/2019 AccorHotels review

We went for my wife’s birthday. She broke her foot a while back but we chose to go anyways. Enough she could do around and in hotel to make it fun.

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Unfriendly staff and unaccommodating

Customer review rating 4.4/5

Laura Couples - 30/09/2019 AccorHotels review

Any time I called the Novotel hotel, I did not receive satisfying customer service from the moment I called to book, when I called in regards to early check in and when my partner arrived to check in to the hotel as well, he was told there was no room reservation under my name. The damage deposit was not discussed with me and upon my check in, but was charged to my credit card with out my knowledge and to top it off I had a freezing cold shower.

Dear Laura M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation from the time you called to make your reservation. Laura, please be advised that if your partner's name was not added into your reservation, we are not allowed to check him in and provide any information for the guest's confidential and privacy. However I have shared your feedback and your comments with the rest of the team in order to prevent any future occurrence and again our sincere apology for failing to satisfy your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Underwhelming

Customer review rating 4.4/5

Kristine Couples - 30/09/2019 AccorHotels review

Check in was easy and pleasant, however the room was old and very rudimentary. The bed was uncomfortable and the bathroom felt like a hospital bathroom. Very disappointing experience.

Dear Kristina Z., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests therefore please allow me to express my sincerest apologies for not meeting your expectation. Kristina, I have shared your feedback and your comments with the rest of the management team in order to improve and prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Ms

Customer review rating 4.4/5

Andrea S. Solo - 29/09/2019 AccorHotels review

The room was lovely and I liked that there was a refrigerator handy. The staff were very helpful and courteous. The food was good.

Dear Andrea S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your great comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Clean room, great food!

Customer review rating 4.4/5

Jack Families - 29/09/2019 AccorHotels review

Room was a bit dated. Very basic. Beds were ok although not great. TV service was terrible. No way to see a live guide. Not a smart tv with Netflix etc which is common now in hotels Food from the restaurant was amazing. Without a doubt.... Best burger I've ever had..... It was amazing. I would come to the hotel just for that burger

Dear Jack S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Jack, I have shared your feedback regarding the TV and the room condition with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Quiet and convenient

Customer review rating 4.4/5

Craig Friends - 27/09/2019 AccorHotels review

Everything was perfect. Mr allocated room was quiet and very comfortable.

Dear Criag B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Amazing

Customer review rating 4.4/5

Linda K. Business - 27/09/2019 AccorHotels review

The best service, cleanliness, and friendly staff I have encountered in a long time. Excellent food service at reasonable prices.

Dear Linda K., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

Anonymous Solo - 26/09/2019 AccorHotels review

I had a fairly pleasant experience but it must be borne in mind that I stayed at the hotel for about 20 hours. To be candid, I did not enjoy the lunch meal which I had on Sept 19th

Dear Stephen G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
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