Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.5/5 514 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,399 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 514 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lauren Business - 17/07/2018 AccorHotels certified review
« Wifi was terrible anywhere but the lobby. »

We were on the 3rd floor, and the wifi either did not work, or it worked very poorly. I did call down to the front desk a few times to tell them. The first time I got "Well no one else has complained". After the 4th time of complaining I gave up. As a business owner wifi in my room was a necessity, I ended up having to go down to the lobby to use wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, Thank you for providing feedback regarding your recent Novotel experience. Please accept my sincere apology for your inconveniences . Please contact me directly when returning back to Vaughan as I would like to personally make your reservation. I remain available to you, I can be reached at mi… In service, Milena

Mark Families - 17/07/2018 AccorHotels certified review
« very good except for check in »

we came in very late and I knew this before hand so I did the Express check in prior... checking in at about 2am.... we were very tired. I found that the check in person was not overly speedy and was not overly sympathetic of how tired we were. we would have wished a more speedy and friendlier check in. then we received a room right by the elevators which was a bit noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for providing feedback regarding your hotel experience. Your comments were taken seriously and will be communicated to the team. We look forward to welcoming you back with a speedy and friendly check-in. In service, Milena

Dan Business - 17/07/2018 AccorHotels certified review
« Very average accommodations. »

I found the experience very average inline with a discount hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for providing feedback and choosing Novotel Vaughan for your hotel needs. We welcome the opportunity to welcome you back soon to our full service hotel. In service, Milena

Sarah Couples - 17/07/2018 AccorHotels certified review
« Decent Hotel »

The hotel was nice and clean, the housekeepers were friendly, and we enjoyed the amenities. However, with that being said, we much preferred getting dinner over at Vaughan Mills as it was a bit better priced and was much tastier than the dinners we had at the trio restaurant. It wasn't a bad stay, but we also didn't have an exceptional stay. When we come back to Toronto next July, we likely will look to stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for staying with Novotel and providing us with valuable feedback. We are pleased you found our staff friendly, enjoyed our amenities and location to shopping mall! We would like to welcome you back next year in July. If there is something I can assist with making your stay more comfortable upon your return, I would be pleased to help. I remain available to you. In service, Milena

Anonymous Business - 17/07/2018 AccorHotels certified review
« Good but seemed unororganized, we were with adapt. »

The room was great. Inconsistent meal information and charges. Our shower drain was plugged when we got here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne-Marie , Thank you choosing to stay with Novotel. We are pleased your guestroom accommodations were comfortable however apologize for your shower drain inconvenience. Your feedback is much appreciated, I will communicate to the team and take corrective measures to avoid similar situation. We look forward to welcoming you back next year. In service, Milena

Jatin Families - 16/07/2018 AccorHotels certified review
« Booked for my mothers uncle during my wedding »

Called me to let me know how amazing hotel was!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Babu, Thank you for providing valuable feedback regarding your uncle's stay . We are thrilled his stay was positive and we appreciate you choosing Novotel Vaughan for your wedding guestroom requirements. In service, Milena

Janet E. Couples - 16/07/2018 AccorHotels certified review

Excellent service from front desk and restaurant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. We look look forward to welcoming you back soon. Sincerely, Milena

Emmanuel S. Solo - 15/07/2018 AccorHotels certified review
« Better than expected. »

Nothing to complain about. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena

Meg Business - 15/07/2018 AccorHotels certified review
« Nice room, not great food »

The room was nice but my fridge leaked water onto my food and the dinners given to us through adapt were not great. The meat was good but the vegetables were either overdone so they were dry or underdone so they were crunchy. I had very high expectations after the delicious Salmon on the first night, but the chicken meals were not great. Orherwise I really enjoyed my stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meagan, Thank you for your valuable feedback regarding your recent stay. I will communicate your comments to my team and take corrective measures. We look forward to welcoming you back next year. In service, Milena

Claudia M. Business - 15/07/2018 AccorHotels certified review
« Never wanting to come back »

I had many problems last year regarding meals. We were charged 4 meals on days we weren’t even at the hotel and the staff refused to give us our money back. This year I was asked food preferences and said no fish. Of course twice there is fish with no other option. I’m allergic to fish and the person I’m with doesn’t eat fish as well. Again, staff refuses to refund. The hotel is just a giant money grab.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia, Thank you for providing valuable feedback regarding your recent stay. We apologize for your disappointment with dinner and corrective measures will be taken for future stays with ADAPT. We look forward to welcoming you back next July. In service, Milena

Lynne T. Families - 13/07/2018 AccorHotels certified review
« Courteous and helpful staff-clean and comfortable rooms »

Overall an extremely enjoyable experience. Staff was always pleasant and helpful. The only criticism I would have is that softer toilet paper would be nice. Rooms were spacious an clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your compliments regarding your stay at the Novotel Toronto Vaughan. We look forward to welcoming you back. Sincerely, Milena

Paul Friends - 12/07/2018 AccorHotels certified review
« Very nice hotel »

Good sized rooms, clean, nice features (phone chargers)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you your feedback, we are pleased you enjoyed our guestroom features and amenities. We look forward to welcoming you back soon. Best, Milena

Katrina Families - 11/07/2018 AccorHotels certified review

We stayed in Novotel in Europe and Ottawa. Top notch hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, Thank you for sharing your feedback with us. We are pleased you enjoyed your time with Vaughan, Ottawa and Europe Novotel's. We look forward to welcoming you back soon! In service, Milena Strangio Hotel Management

Andrew Business - 11/07/2018 AccorHotels certified review
« Noise room low customer attention »

I've been staying in this hotel several times over the last 3 years and I notice that the quality standards are always lower. The rooms toward the end of the corridor facing the north side are very noisy due to the central air conditioning system. For the last 2 times I had to go back to the front office and request a different room. The last time I was told very gently that no rooms were available ( even thought the hotel was still selling rooms over the internet) therefore I had to sleep with the noise cancelling headphones. Definetly no good for a hotel of this kind. The breakfast it is served on unbalanced table full of bubles and uneven surfaces ( non hygienic). In the past it was very well organized now the food is simply throw in the shelves still unpacked from the vacuum package. What bother me was the fact that as soon as you seat at the table 5 minutes later the waiters delivers you the bill. Not good! I asked other colleagues info on the hotel and they agreed with me 100% and recommended to use the A Loft across the street or the Homewood and Hilton Garden in located close by. So this is what I did I've book for myself and the rest of the team at the Homewood by Hilton from now to the end of the year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for choosing Novotel Vaughan for your recent stay and submitting a review on Trip Advisor. While we are disappointed with your comments regarding your hotel experience, we appreciate your feedback . Corrective measures will be taken to avoid a similar situation from reoccurring. I would be grateful if you would contact me directly to discuss in further detail. I can be reached at 90… or mi… I look forward to connecting and welcoming you back to Novotel Vaughan. In service, Milena Strangio Hotel Management

Dilena Friends - 09/07/2018 AccorHotels certified review

Loved it. Food was good and the hotel was VERY CLEAN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilena, So pleased to know you enjoyed Trio Restaurant! I will be sure to pass your lovely feedback onto our culinary and housekeeping teams. We hope to welcome you back soon. In service, Milena

Anonymous Friends - 08/07/2018 AccorHotels certified review
« Great stay »

Very pleasant staff, clean and comfortable rooms. Great location. Will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, Thank you for choosing Novotel Vaughan for your recent stay. So pleased to know we were able to deliver Novotel Vaughans service at it's best! See you soon. Milena

L S. Friends - 08/07/2018 AccorHotels certified review
« Good »

Nice hotel very clean and staff is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, We very much appreciate your positive comments regarding your stay at the Novotel Toronto Vaughan. I will be sure to share with our team. We look forward to welcoming you back soon. Sincerely, Milena

Hilary Couples - 06/07/2018 AccorHotels certified review
« Disappointing »

I had booked several rooms for my wedding at your Vaughn on location. Around 20-25 to be exact. I had booked an extensive double queen room so that myself a d my bridal party could get ready together. I had also arranged a late housekeeping since we would be in the room until 430 and my room was going to be used for my wedding night When I returned to the hotel after my wedding the room was still a mess from getting ready and a horrible smell so bad it made me and my sister gag. I had to clean up my room with my sister and spray perfume to stand being in the room. I addresses this with front desk when checking out and all that was done was an apology a d my breakfast ( which was $24) was comped from my bill I'm not a confrontational person by nature and so upset with the hotel I just accepted it and left. I truly feel more should have been done to rectify the situation. I was also very upset to hear that hour staff accused me of stealing/using my new father in laws credit card to book a hotel room during that stay. I only booked one room for 2 nights and I assure you I used my own credit card. This type of accusation is unacceptable and very upsetting to both my in laws who are currently still battling with hour staff about this and myself. I was very excited to stay at your hotel as it was nice and close location to my wedding venue but since my experience there not only will I not stay there again I won't recommend. I regret bringing so mich money to hour hotel go only be treated so poorly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary, Thank you for taking time to submit a review on Trip Advisor following your recent wedding block stay with us in Vaughan. Please accept our apology for your guestroom inconvenience and credit card situation. It's with regret you did not experience the true reflection of our warm hospitality we pride ourselves with . While we are disappointed with your comment, we appreciate your feedback which allow me to follow up on your experience. I would be grateful if you would contact me directly with specific details. In the meantime thank you for choosing to stay at Novotel Vaughan and I hope we will have the opportunity to welcome you back on a future visit. I look forward to connecting soon, I can be reached at 90… or mi… In service, Milena Strangio Hotel Management

Anonymous Families - 04/07/2018 AccorHotels certified review

No swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, Thank you for choosing Novotel Vaughan for your recent stay and providing us with valuable feedback. On behalf of the management and staff please accept our apology for disappointing you and your family with our pool closure. On rare circumstances we unfortunately have no choice for health and safety reasons to conduct special maintenance services. We hope to welcome you back and provide you with a pleasant stay. Should you wish to speak with me directly I remain available to you. Sincerely, Milena Strangio Novotel Vaughan 90…

Pauline K. Families - 03/07/2018 AccorHotels certified review
« It was okay »

Overall, the look of the hotel was nice, the front desk was quite nice but we did encounter some issues. We waited at least 10 minutes, maybe closer to fifteen to get a cart so that we could bring our things up to the room. We have my wedding gown and wanted to take everything up in one go. We had some issues with what was set up with out wedding block coordination and what actually happened with our rooms. We also had some things disappear from our room. They were not of much value but this packaging was right next to the gifts and for some reason it was thrown out...even though our items were in the packaging. It kind of made us uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, Thank you for choosing Novotel Vaughan for your recent stay and providing us with valuable feedback. On behalf of the management and staff please accept our apology for your inconveniences experienced during your recent stay. I welcome the opportunity to speak with you further to discuss the reservation process discrepancy as you were part of a group sales booking. Should you wish to speak with me directly I remain available to you. I look forward to the opportunity to welcome you back again soon! Sincerely, Milena Strangio Novotel Vaughan 90…

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