Hotel - Novotel Toronto Vaughan
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Novotel Hotel

Novotel Toronto Vaughan Hotel

200 Bass Pro Mills Drive 
L4K 0B9  Vaughan
CANADA

447 reviews
TripAdvisor Rating Based on 447 reviews
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From 164.00 CAD Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,303 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 447 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kh Business - 19/07/2017
« Was here for ADAPT »

Rooms were great. Breakfast was good. Dinner was hit or miss (rice paella was a miss)

AccorHotels certified review
Anonymous Families - 18/07/2017
« Apart from all the noise on Monday morning which I assume was garbage removal the room was great. »

We were awakened by banging and what sounded like thunder to realize it was the rolling bins for garbage or we assume as we were stayiing at the front of the building and not the back where I would assume garbage would be collected.

AccorHotels certified review
Nathan Business - 18/07/2017
« Issue Free Stay at the Novotel »

There were no issues with my stay. I felt as though the front guest services and restaurant staff were friendly and accommodating.

AccorHotels certified review
Dan Families - 18/07/2017
« Easy, comfortable and clean »

Easy check in and out, comfortable bed, nice lounge, clean and fancy rooms.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Slightly disappointing. »

Two of my staff members stayed at this hotel for a week during a business trip. They informed me that although their beds were made daily, their sheets were never changed during their stay. The food was not great, the service (especially at checkout) was not great, and their personal belongings in their room were often moved to weird places. From my end, the email correspondence was great with your hotel; however, I am disappointed to hear about the hassle that was given to my employees when they checked out. I was told it would not be an issue to charge my card for the amount I was willing to pay for their room and then have the girls split the rest. The staff gave them a bad time about having to charge three cards and split it three ways.

AccorHotels certified review
Yvonne C. Families - 16/07/2017
« Very nice hotel »

We enjoyed our stay. We were travelling with our 20 year old son who is in a power wheelchair. We were able to book a handicap room with an adjoining room for us. Unlike many hotels in our experience this was actually a handicap room: wide doors, lots of extra floor space, low door thresholds, wheelchair shower, etc. (Not just a grab bar put in a regular room!) The hotel is clean, quiet and very nicely decorated. Meals good in the restaurant (we only ate breakfast) and lots of restaurants close by. Staff helpful and professional.

AccorHotels certified review
Paul W. Couples - 16/07/2017
« Very enjoyable »

Staff were excellent, including the cleaner who helped us use the coffee machine.

AccorHotels certified review
Nathan Couples - 16/07/2017
« Very good »

Very enjoyable. Recommend more cardio devices in the gym.

AccorHotels certified review
Jen Business - 16/07/2017
« Jen »

Hotel was informed several months in advance of my diet restrictions. I reminded them on check in and at breakfast my first day and all they would serve me for dinner as a vegetarian option was a plate of steamed vegetables. I Talked to the front desk about how this isn't a real meal option (especially when I am paying extra for a meal package and was assured my diet would be accommodated) and got one real meal, then it went back to the plate of veggies the next day. Hotel staff were rude when we phoned down to ask for things to be brought up to our room (we were told we could come down to the lobby to get it ourselves), shower in the bathroom was broken, and the clock/radio was broken. One night the hot tub wasn't working properly so we phoned and were told to wait 10 minutes and it would heat up (they had serviced it earlier that day so the water was cold) - 20 minutes later it still was not warm so we phoned again and were told someone would come down to take a look. Yet another 20 minutes later and no one had come down to check on things so we phoned a third time and were told (by the same person we had spoken to already) that the hot tub was actually broken and they needed to order a piece to fix it so there no point in waiting because it would never heat up. Price of the hotel does not reflect the quality of service.

AccorHotels certified review
Belcanto Families - 14/07/2017
« fun »

very clean

AccorHotels certified review
Anonymous Families - 13/07/2017
« Totally beyond expectations »

Our stay was beyond expectations! If you want true customer service that makes you fell like they want you to return for a second stay, you must book your first stay! We were treated like it mattered and then some. We did not experience any sort of issues, just the opposite. Comfortable rooms, welcoming atmosphere and superior customer service make this place a must stay...you will not be disappointed!

AccorHotels certified review
Anonymous Friends - 12/07/2017
« Ease and comfort »

It was a very comfortable experience. The check-in process was simple and efficient. The staff members were kind and gracious. And the accommodations were extremely peaceful and comfortable.

AccorHotels certified review
Michelle Business - 11/07/2017
« Great »

Room was nice and clean.

AccorHotels certified review
Anonymous Families - 11/07/2017
« small issue with the lights. all else was excellent  »

no electrician in staff at night issue could not be repaired quickly a little aggravating

AccorHotels certified review
Anonymous Families - 10/07/2017
« comfortable. hardly there to explore. »

comfortable. clean. well stocked. prompt service. buffet could be better if there is a charge for it. usually we stay at a breakfast included hotels and they have the exact same breakfast as served at Novetel.

AccorHotels certified review
Tom Families - 10/07/2017
« Good service clean confortable room. »

Great

AccorHotels certified review
Julia R. Families - 10/07/2017
« Ms Royal »

It was very nice. Classy and Prompt service. The food was delicious and hot. The drinks were perfect. I will stay again and recommend this fine hotel to friends and family.

AccorHotels certified review
Maria P. Families - 10/07/2017
« Not good »

Room NoT Cleaned And When Cleaned Towels Were Not Fully Replenished And EsPECIALLY The Toilet Paper She Did Not Refill At All...We Had Toilet Go To in the hall more than once to find her to get toilet paper...that is terribly wrong and unfair! Room also had a horrible musty foul smell Not happy at all. WI'll be complaining to corporate. Expect a re fund.

AccorHotels certified review
Michel C. Friends - 10/07/2017
« Very clean with all required amenities. »

No odors in the room; bathroom was very functional with a nice big shower (caulking needs to be re-done as it leaks at the bottom) comfortable bed and overall very convenient and clean.

AccorHotels certified review
Najwan A. Couples - 10/07/2017
« Disappointed  »

The experience my fiance and I had was very disappointing. There was hair on the bathroom floor along the edges, the bed sheets and the pillows had a very strong smell to it from the previous client, as if it had never been washed or cleaned. There was also no Q-tips in the bathroom. The cleaning worker knocked on the door before our checkout in half an hour and interrupted us.

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