Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.0/5 537 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 19 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,908 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 537 reviews
Glenn C. Couples - 11/12/2018 AccorHotels certified review
« No attention to details »

Too many little things went wrong. As soon as we arrived and checked in the cleaners were trying to get him access to our room and were telling us that they thought we had left but we just checked in. Our toilet handle was broken and we had to put The chain to flush Then we went out for lunch and when we came back room keys were expired they told us they thought we checked out but we paid extra for late check out at 5 PM. Also I understand it’s my fault for Forgetting my $60 phone charger however they were no assistance to help me retrieve it after I called them only half an hour after I had left but they said they could not help very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Please accept my sincere apology for not meeting your expectation during your recent stay at Novotel Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Glenn, I appreciate your feedback specifying your issues into our attention, I have shared your feedback with maintenance and housekeeping departments as well as my team at the front desk in order to ensure and prevent happen again. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future, please do not hesitate to contact me directly for any future reservation and I will ensure you will have a pleasant stay. Thank you again for your time providing us your valuable feedback. Sincerely, Joanne Lazar Front Office Manager

Gary Friends - 10/12/2018 AccorHotels certified review
« Very nice room, »

The hotel was very nicely decorated with great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Bob P. Couples - 10/12/2018 AccorHotels certified review
« Spectacular as expected! »

Spectacular as expected!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Sharg Solo - 10/12/2018 AccorHotels certified review
« Could be better »

Room was great but shower head was turned on a direction where when turned on, water was directed towards the door. I got soaked and everything was wet including the floor so I had to use towels to clean up. Also the toilet did not flush at all. There was no water so I had to call and wait for it to be fixed before I could use it. Very inconvenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon G., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. Please accept my sincere apology for not meeting your expectation during your recent stay and I appreciate the information you provide about your problem you have encountered as this will help me better understand what happened in order to anticipate any future occurrence also I have shared your feedback with maintenance department. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joanne Lazar Front Office Manager

Rach Couples - 09/12/2018 AccorHotels certified review
« It was a good stay, ammenities werr great and so was the staff. »

I had to call guest services at 2am because the room next door was playing VERY loud music. Gues services came to tell then to stop playing music and they did but they proceeded to speak loudly/yell until 5am. No one came to telk them to stop. I did not get a good sleep. The walls of the hotel should be thicker/hotel staff should be walking on each floor at night at least once every hour to manage noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachele L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. Rachele, Please accept my sincerest apology for not meeting your expectation during your current stay, I will share your comments with our team as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Y Friends - 09/12/2018 AccorHotels certified review
« OK »

It was good until we found 4 silverfish in the bathroom. They were fast. We removed 2 and lost track of 2. The front desk took 20% off the stay which was good, but the experience was scary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne N., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Yvonne, Please accept my sincerest apology for not meeting your expectation and the experience you have encountered regards finding silverfish in the bathroom as this will help me better understand what happened and I have shared your feedback with the housekeeping department in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joanne Lazar Front Office Manager

Anonymous Families - 08/12/2018 AccorHotels certified review
« Nice stay »

Very helpful friendly staff. Clean hotel and room ver warm and inviting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anna H. Friends - 07/12/2018 AccorHotels certified review
« Great »

Cleaned Spacious rooms clean large bathroom Quite Breakfast buffet was delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

A. Business - 05/12/2018 AccorHotels certified review
« Everything fine but the WiFi and heating »

Nice place, warm atmosphere and good food. However, WiFi was so weak that it was unusable. Heating is extremely noisy and disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodriguez A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan, It is always a pleasure to receive positive feedback. Rodriguez, Thank you for sharing your comments regarding the WIFI and the noise on the heating, I will share your comments with our maintenance and IT team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Jim D. Business - 03/12/2018 AccorHotels certified review

Very welcoming. Clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Jane Families - 03/12/2018 AccorHotels certified review
« Nice hotel, room was ok, front desk not always that helpful. »

When we walked in, we found the hotel looked quite lovely, big, and clean. Front desk was friendly, and rooms were very spacious. Bathrooms were also nice and big, and had great large showers. However, we were 4 people and the shampoo was never stalked up, nor was the shower gel. When I asked the following day however, they replenished it well. I didn't sleep very well all weekend, as there was no sheet under my duvet. Found that really gross, and it kept me up all night. I asked another parent who was also part of the same hockey tournament, but who was on a different floor if she had sheets under her duvet, and she did. She also continued to say that they had housecoats, slippers, and an Nespresso machine, all things that we did not have, but yet we paid the same amount of money for the room. That was also very disappointing. Moreover, I was quite thrown aback late that evening when hotel security knocked on our door and asked us if we wanted to go down to the foyer to speak with our guests. There were no kids in our room at the time, just my husband and I, and another adult couple. The TV and radio were off, and we were just enjoying each other's company. Now granted, the door was ajar with the bolt lock, so they may have heard us laughing, but seriously...we're grown adults, in our room, and we really weren't that loud. I was very friendly to the security people at the time, but in retrospect, quite insulted that they asked if I wanted to go to the foyer with my guests. Finally, although the front desk was friendly when I walked in, when I approached them later that evening for information on where we could order food, or what fast food restaurants were near us, they didn't help AT ALL. Quite surprising actually. I must say however, I did ask for a pizza delivery place close by, the following night, and that gentleman (different from the night before) at the front desk did supply me with 2 flyers, which were much appreciated. Sorry, one last comment: I have stayed in many hotels, both with hockey, personal, and work related, and i must say, especially with a hockey team, I was quite surprised that breakfast was not included, especially for the price we paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. please accept my sincere apology for not meeting your expectation and appreciate all your points that you have mentioned either with the security or front desk as this will help me better understand what happened also I have shared your feedback with the rest of the Hotel's team in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joanne Lazar Front Office Manager

Laurier.g. Solo - 01/12/2018 AccorHotels certified review

My free breakfast was over before I could get to it. Thanks for nothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurier G., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation on not being able to be within the hours of breakfast time to enjoy it. I have shared your feedback with the restaurant department also with the Front desk team to ensure informing all guests on restaurant hours of operations in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Anonymous Families - 01/12/2018 AccorHotels certified review
« Amazing! »

Easy check in...great beds! Wonderful buffett!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Christine D. Couples - 01/12/2018 AccorHotels certified review
« Perfect! »

Me and my husband stayed here on our Wedding night. We took Wedding pictures during the daytime in the lobby area and the stairs. Very beautiful setting for pictures. Staff even left us a card congratulating us and two small bottles of champagne. The hotel is very clean and spacious! Definitely recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Friends - 30/11/2018 AccorHotels certified review
« Warm, welcoming, clean location. »

This is an annual trip to Vaughan and the first time we have stayed at this location. We will definitely return. The Christmas decorations are beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Friends - 30/11/2018 AccorHotels certified review
« One night stay, close to shopping and good parking! »

Our room was clean and beds were comfortable after a long day of shopping at Vaughn Mills. We did need to request more coffee and cups because there were not enough cups to the amount of people in our room. Bathroom doors were a bit awkward because there was a small gap between, no lock and no fan. Also did not offer conditioner, only shampoo but not a big deal. Overall, front desk was helpful with providing the extra cups and coffee when asked. I would stay here again if I was shopping in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Becky K., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

William M. Business - 28/11/2018 AccorHotels certified review
« Vice President »

This is my preferred hotel when staying in Toronto. I have held numerous small and large meetings and the service has always been impeccable. In particular, Sayim & Anu in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Kate Couples - 26/11/2018 AccorHotels certified review
« Basic hotel, clean. »

I had to call the hotel to book, and once again before checking in, and both times I was on hold a very long time before I spoke with someone. I was booking it through a wedding party, and there was no online code provided so I had to call. Room was clean, but it was quite noisy with people in the hall throughout the time period we were there. We did not use the amenities or eat at the hotel so it was mostly just a place to spend the night after a wedding nearby. I would stay here again, price was decent compared to other hotels in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Angela Families - 26/11/2018 AccorHotels certified review
« Very, friendly staff, clean, and NO Carpeted room! »

Our experience was above exceptional ! Friendly helpful from desk staff!! Loved the cleanliness of the room and that it had no carpet! Fabulous buffet breakfast and amazing coffee! Great Staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Judy Families - 26/11/2018 AccorHotels certified review
« Your hotel was wonderful »

Your front desk and staff were extremely friendly and helpful. The restaurant dinner and breakfast was good and staff very friendly. The pool and hot tub were wonderful after a full day of shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

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