Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.0/5 526 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Badminton
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,492 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 526 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 12/08/2018 AccorHotels certified review
« Ok, no gluten free options in overpriced breakfast »

Room was nice, fair size and bed was comfortabe. Didn't use the tv.

Amanda Families - 11/08/2018 AccorHotels certified review
« Rude check-in otherwise good »

We arrived at 2:45PM and went to check-in. We were told by a member of staff (pretty sure her name was Amy - who was extremely rude throughout) that there were no rooms ready yet. Given that check-in was at 3PM and we had just driven 4 hours to get there, I asked when we could expect one to be ready. She replied, 'At the check-in time.' Confused, I asked, 'So in 15 minutes? It's quarter to 3.' She very snidely replied, 'No, 3-ish.' Excuse me? What time is 3-ish?? Regardless, I said we would wait in the lobby until 3 and then see if a room was ready but could she please call me or come and get us when a room was ready (I was with my older parents). She proceeded to roll her eyes and ignore my question. I had to repeat myself before she finely answered, 'Yeah whatever.' We waited in the lobby until shortly after 3 but she never called or came over to get us (we were literally 15 feet away). Finally I went back to the desk and spoke with a different agent (Egie) and after Amy gave me a dirty look and handed over the check-in form he proceeded to very kindly check me in, provide an extra key for each of my parents, give directions on how to use the elevator and about the restaurant. Then he asked if there was anything else we needed. And he had a trainee name-tag on! I don't think he's the one that needs lessons! It was almost shocking how wonderful he was especially compared to how absolutely awful the other girl was. This hotel is otherwise good - clean, quiet, free wifi, free parking. It's close to Vaughan Mills and the new subway extension is great - we got downtown and back no problem.

Anonymous Families - 10/08/2018 AccorHotels certified review

Hotel was clean and well maintained. Restaurant breakfast buffet was delicious with a nice variety to choose from.

C W. Families - 10/08/2018 AccorHotels certified review

Lovely hotel. Very friendly staff. Breakfast outstanding.

Katherine Families - 09/08/2018 AccorHotels certified review
« Convenient location with clean modern and spacious rooms. »

No complaints at all. Rooms are spacious clean and comfortable. Buffet breakfast exceeded expectations.

Catherine Families - 08/08/2018 AccorHotels certified review
« Hotel itself was nice enough, but the pool was disappointing. »

Overall, it was a positive experience and good value for the money. However, the pool and pool area was very disappointing. The general area was very small and uninviting (no colorful decor to compensate for lack of windows in basement location) and water appeared dirty (dirt floating in water).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for your feedback. Glad to know you we created good value for your stay. Our pool area is very popular in summer months I will address your concern with our team. Looking forward to welcoming you back soon. In service, Milena

Carla O. Families - 08/08/2018 AccorHotels certified review
« POOR - did not sleep due to noise, nuisance on my floor... »

guest services was notified.. 3 times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carla, Thank you for providing feedback regarding your stay. It's regret that you did not have a good night sleep due to noise. I welcome the opportunity to understand more, kindly reach out to me directly. In service, Milena mi…

Scott Couples - 07/08/2018 AccorHotels certified review
« The restaurant staff and the fact there is no complimentary all day coffee gave this stay a low score. »

Excellent stay until we ate breakfast our first morning. The worst seRvice I have ever received at a restaurant. My wife and I opted to get the “to go” breakfast. We were allowed to get 2 items. I decided on an order of toast and an orange. After eating my 2 thin slices of toast a very rude and condescending male waiter tells me that he’s gonna charge me for the buffet because I had 2 pieces of toast. “Pardon me”? Where in this world is an order of toast not two slices of bread? It was the he went about it. He was a Spanish looking fellow, very distinct, he’s been there a while. We also noticed he was rude with other tables as well. Also, the fact that when I pay $225.00 per night for a room I want all day complimentary coffee like every other hotel offers. Other than that the stay was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for providing us with feedback regarding your recent stay. Glad to know your stay was comfortable. Your comments regarding your breakfast experience are taken very seriously and I welcome the opportunity to understand more. At your convenience please contact me directly. In Service, Milena Strangio mi…

Samsam Families - 07/08/2018 AccorHotels certified review
« One of my top 3 »

I met Ali the front desk guest service guy. Helped me check in and went up and above realizing my saty was with minors between the age of 8 to 14 and put me in a connected room. Not only did he do that he had also greated my son and friends with gifts and rwmeberes it was also his birthdah and made the effort of acknowledging it. Thank you Ali and thank you Novotel Vaughan, you will see us again xoxoxo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyndon,Anthony, Thank you for your great comments. I will be sharing with my team. Looking forward to welcoming you back! In service, Milena Strnaigo

Anonymous Families - 07/08/2018 AccorHotels certified review
« We enjoyed our stay. »

The staff were friendly and provided wonderful service. The room was clean and spacious.

Joel Couples - 07/08/2018 AccorHotels certified review
« Check-in was fast, simple and courteous. »

There room was clean, spacious and comfortable

Anonymous Couples - 07/08/2018 AccorHotels certified review
« Very welcoming staff and great rooms. »

Our stay was great. Check in was quick and easy and the rooms were very nice. I was not impressed by the breakfast. Many of the plates were dirty and the food offered was the same as what is available at most hotel’s complimentary breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, Thank you for sharing your feedback. Glad to know your overall stay was enjoyable and you found the rooms very nice. I will be sharing your all your comments with my team. We look forward to welcoming you back. In service, Milena Strangio

Lucie Families - 07/08/2018 AccorHotels certified review
« quiet and restful »

It was clean friendly staff,We really enjoyed our stay and the special accomadation they gave us.

Couples - 07/08/2018 TripAdvisor review
« Confusion on the checkout »

The only issue I have with my stay is that I thought I had requested a late checkout, but according to the hotel records I hadn't. The cleaning lady knocked on the door around 2:15 and asked what time I was checking out. Told her 5pm. The front desk then calls the room twice. Once to tell me I didn't have a late checkout and a second time to tell me I would be charged if I didn't leave by 3pm. Did not have a problem with being charged since I thought I had already paid the fee. Anyway, I decided to leave at 3, but was still charged for the late check out. UNBELIEVABLE! Did not appreciate the way that was handled, but other than that it was a nice place with a decent breakfast buffet.

Merry W. Couples - 06/08/2018 AccorHotels certified review
« First time ever Security Deposit »

Overall the stay was satisfactory, but despite travelling a great deal, this is the first time I’ve ever had to pay a security deposit ...and one that will not be returned to me for 3 to 5 business days. This is simply not acceptable to me and we very likely will not use Novotel facilities again purely on principle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merry, Thank you for your valuable feedback. Our current procedure will be reviewed and re-evaluated. We hope to welcome you back, please contact me directly when returning to Vaughan. In service, Milena Strangio mi…

Anonymous Friends - 06/08/2018 AccorHotels certified review
« Found the people who worked in the various department very friendly. »

Concerns about water on floor below air conditioner, leakage from shower on floor.

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Wonderful accommodation »

It was a wonderful stay with excellent service and a beautiful room.

Anonymous Families - 06/08/2018 AccorHotels certified review
« Lack of service, facility cleanliness, rundown. »

We were hoping for a nicer facility- blood on the duvet!!, no sheets on the bed, furniture damaged, towels smelled, shower not clean, toilet paper rough, expensive buffet for the quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for your valuable feedback. I will be sharing your comments with the team. I welcome the opportunity to understand more regarding your stay. Please contact me directly. In service, Milena Strangio

B. K. Couples - 06/08/2018 AccorHotels certified review
« Mediocre »

Loud noises all night from doors and bathroom. Air conditioning very loud. Mound in bathroom shower in grout. Dust bunnies behind chair and very uncomfortable bed (way too soft) with divots

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brad, Thank you for your valuable comments. I welcome the opportunity to understand more regarding your stay. Please contact me directly. In service, Milena Strangio mi…

Mauro Families - 06/08/2018 AccorHotels certified review
« I was happy »

It was excellent

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