Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.0/5 524 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 19 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,631 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 524 reviews
Anne Families - 19/09/2018 AccorHotels certified review
« Attractive premises and spacious room »

Breakfast buffet very good with ample choices. $12. discounted price was ok. Would not have paid more. Ate 2 lunches elsewhere as prices were too high. Attended wedding nearby. Groom recommended the total. Should have blackout drapes on rooms facing parking lot as the very bright lights were a problem.

Kevin Friends - 18/09/2018 AccorHotels certified review
« All the amenities I wanted were there. »

The room was spacious and extra comfortable. I did not know a fridge and a safety deposit box was included in the suite. I was a bit disappointed deposit box did not work. Overall it was a great stay.

Anonymous Couples - 18/09/2018 AccorHotels certified review
« Bad experience »

Bad welcoming. It was noticeable that the receptionist was trying to RIP me of and make me paid more for the room .

Mike Business - 17/09/2018 AccorHotels certified review
« Clean and Comfortable »

Nice and uneventful, so great.

Jude F. Solo - 17/09/2018 AccorHotels certified review
« Better than expected. Wonderful stay. »

So grateful to Ali who checked me in with my two well behaved dogs. The room was, cool upon arrival (A/C), very clean, fresh fluffy towels, comfy pillows and comforter. Wi fi was slow (not sure why) but I was grateful to have wi fi access.

Emily Couples - 16/09/2018 AccorHotels certified review

The hotel and staff was very nice. However, during our stay there was a party of about 15 people in the room next door who stayed up yelling the entire night. We couldn’t sleep because of this which made our stay less relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily , Thank you for your providing valuable feedback regarding your recent stay. We regret the noise inconvenience you experienced. I welcome the opportunity to understand more about the situation, kindly contact me directly at your convenience. We value your business and look forward to welcoming you back. In service, Milena Strangio mi…

Allan W. Families - 16/09/2018 AccorHotels certified review
« Very nice mid-scale hotel »

Very helpful front desk; decent rooms; bathroom did not have grab rails in the shower - dangerous in my opinion; pricey restaurant; no hair conditioner in bathroom- seems it is becoming a trend; Received some when I asked housekeeping staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Gord. O. Families - 15/09/2018 AccorHotels certified review
« The one day/night was fine, We enjoyed our stay. »

As above.

Kyle G. Families - 14/09/2018 AccorHotels certified review
« It was great the staff was real helpful »

I would stay again thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyle, I'm thrilled to know you and your family enjoyed your stay with us. I will share your comments with our team. The feedback received will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Milena Strangio

Chris W. Business - 14/09/2018 AccorHotels certified review
« Great Room, no issues »

no problems encountered. all good

Andre Families - 14/09/2018 AccorHotels certified review
« Clean accommodations and friendly staff »

When I called to book, I negotiated a preferred rate. When I arrived. I had forgotten my documentation for the preferred rate. Katherine (from food and beverage) was at the front desk. She went above the call of duty to validate our negotiated rate. That was very much appreciated. This was our first time in a hotel with a recently-born child. The hotel provided us with a crib (pack-and-play) without hesitation. The room was spacious, clean and quiet. The staff were accommodating, efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre We are happy to know you found our level of service accommodating and welcoming. I will be sure to share your comments with our team. Thank you for sharing your experience, we look forward to welcoming you back with your family. Sincerely, Milena Strangio

Anonymous Friends - 13/09/2018 AccorHotels certified review
« Beautiful clean spacious hotel »

We had a short stay but we were pleasantly surprised with the amount of space in our room. Most often, everything is crammed in but not ant Novotel. We had the buffet breakfast in the morning which was good especially since the kids eat free with a paying adult. Check in and check out were seemless which is always a blessing. The hotel was a bit pricy but we were happy with what we got. We didn't have the opportunity to use any of the amenities as we were just there to sleep and then get back to the arena. We will definitely be back at Christmas time for another tournament

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alecia, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive your positive feedback. We are glad you found our accommodations spacious and accommodating. Thank you again for sharing your experience, we look forward to welcoming you back soon. Sincerely, Milena Strangio

Hc Business - 12/09/2018 AccorHotels certified review
« Clean, quiet rooms and great breakfast »

No complaints about this hotel. Great location, ample free parking, fast check-in, fast elevators, clean AND quiet rooms which is so important on business trips (I need my sleep!), and great breakfast selection in the morning. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Sincerely, Milena Strangio

Ernie R. Families - 10/09/2018 AccorHotels certified review
« Terrible and disturbing »

Finding a 3ft rubber snake in our sofa that terrified my wife on the morning of September 8th as she sat on the sofa in our room. Obviously the sofa was not cleaned or checked prior to our arrival and makes me wonder what else your house keeping staff might have neglected doing in this room. Upon checkout I was insulted buy the 20% off room rate we were offered after this experience and could not wait to leave the premises

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the opportunity to speak with you directly recently regarding your experience. On again, the Novotel Vaughan team would like to express our sincerest apologies for the unfortunate situation you and your wife encountered. Your comments were taken very seriously and corrective measures are in place to avoid similar situation from happening again. We thank you for choosing Novotel Vaughan and look forward to welcoming you back again soon. In service, Milena Strangio

Sandra K. Friends - 10/09/2018 AccorHotels certified review
« Disappointing Stay - No Hot Water »

We are very disappointed with our experience at Novotel Vaughn. Not only did the television provide not include the Golf Channel, on the Saturday morning we had only cold water to shower with. Needless to say, we were not very pleased. The desk staff did offer a complimentary breakfast which was of little value to us as we needed to leave for an appointment. We won definitely not recommend this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Please allow me to express my sincerest apologies for your dissatisfaction with our product. Our relationship with our guests is of paramount . We hope that you will present us the opportunity to better serve you in the near future. Please contact me directly when travelling to Vaughan as I would like to personally make your reservation and welcome you back. Sincerely, Milena Strangio mi…

Anthony Families - 10/09/2018 AccorHotels certified review
« Excellence all around! »

There was feel that I can’t describe but basically everything was on point and the service was top notch and the cleanliness was not matched. I would go back no doubt!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. We are so pleased to know you found our service "top notch" ! We look forward to welcoming you back soon. In service, Milena Strangio

Kayla L. Families - 09/09/2018 AccorHotels certified review
« I felt my Family wasn’t good enough to stay at the hotel »

I wrote a letter one September 4th about my experience and have yet to hear back from a manager. Our air didn’t work the whole time we were there. They sent a front desk clerk up the first night and all he did was unplug it and plug it back in. Than the next morning they said an electrician would be up to fix it but I think he made it worse it was really loud and it only went down 2 degrees. The room was either 24-26 degrees, no lower. It was really hot in there We also found toys around the room and in the drawers making me wonder if the room was even cleaned before we arrived. I was not impressed with my trip at all and not hearing back from management about me problems is making it worse. I’m supposed to come down at the end of October to stay again with 3 rooms being book but I’ll be finding somewhere else if someone doesn’t fix this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kayla, Thank you for providing valuable feedback regarding your experience at the Novotel Toronto Vaughan. I sincerely regret your inconveniences and would like an opportunity to reverse your impression. Please contact me directly to discuss. I remain available to you. In service, Milena Strangio

Martha B. Families - 09/09/2018 AccorHotels certified review
« well situated location. Was there for a nearby wedding »

All good

Anonymous Couples - 09/09/2018 AccorHotels certified review
« Some ups and downs »

Everything overall was good. Two unsatisfactories was EXTREMELY bad internet (wifi). Internet these days is as important as water and electricity and to have particularly unusable connections was very disappointing. Second thing was, no hot water for a shower in our second morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caihong, Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. It's with regret you experienced Wi-FI and water challenges during your stay, but glad to know your over all stay met with your approval. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain available to you. In service, Milena Strangio

Chris C. Families - 08/09/2018 AccorHotels certified review
« The family was very happy to stay in a clean, comfortable environment. »

My family and I have stayed at the novotel Vaughan several times and have always had great experiences. This time was no different. The accommodations were clean and comfortable. The restaurant food was great. My kids liked the pool the most which was clean and user friendly. The staff were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher. Thank you for your continued support and valuable feedback. We are thrilled to know you and your family enjoyed your time with us. We look forward to welcoming you back soon. In service, Milena Strangio

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