Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

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4.0/5 493 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,972 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 493 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kristine C. Friends - 17/02/2018
« Great »

Easy and pleasant, although the breakfast buffet wasn’t the greatest!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristine C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Virginia Business - 15/02/2018
« Closed to everything! »

5 nights at this Novotel for business. I loved the closeness to my office despite the weather conditions it made my mornings and evenings easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia A., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Sharlene P. Families - 15/02/2018

The room was very nice and roomy. Very clean. Only problem I had was with my shower , I did but enjoy it one bit. Room 415. The tub had a VERY slow drain, , the shower head sucked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharlene Pitre, Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nibu Thomas

AccorHotels certified review
Anonymous Friends - 13/02/2018
« Very efficient check in and out process, with a clean room and friendly service. »

Stayed at the hotel over a brief weekend visit. The check in and check out process was very quick and efficient, with access to this through my email. The room was spacious and very clean. Super comfortable bed! The service was also friendly and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica J., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Cherry K. Couples - 13/02/2018
« Enjoyable Stay »

Very clean, comfortable beds and courteous service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherry K., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Mindy Solo - 13/02/2018
« Beautiful room & wonderful Customer Service. »

I was upgraded to an executive suite. I was absolutely gorgeous. Clean facilities and very kind hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melinda W., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Anonymous Families - 12/02/2018
« staff always the best! »

stress free!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarmite M., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Jasmine Business - 12/02/2018
« Overall great experience »

Checked in in the evening after work. Was staying for a conference. Room was clean and modern. Breakfast was phenomenal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasmine H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Michelle K. Business - 12/02/2018
« It was just "OK". »

I found the staff to be very short with communications. I was not able to get an answer about hotel booking at the front desk, so I just booked online from the parking lot. I was grateful for early check-in as I was attending an event over the weekend. Running into the staff on the min floor was not a friendly experience. I was the one to say "hello" and smile, but he just continued on moving his mop and bucket to wherever he was headed. The housekeeping staff I ran into on the 3rd floor was very nice and said hello to me. But again, I initiated the greeting. Bar staff was warm and welcoming. The TV should be on a swivel arm given the size of the room and various zones. I was disappointed to not have a microwave. The bathroom was Nice, but the sink was slow to drain and there was very low water in the toilet bowl. We moved the sofa chair and it was clear that it had not been vacuumed under in quite some time. The bed was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle K., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Ben M. Families - 11/02/2018
« OK »

Beds comfortable, rooms OK, restaurant expensive. WiFi was absolutely horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben M., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

AccorHotels certified review
Anonymous Solo - 10/02/2018
« Great! They allowed me to check in early since I was in a wedding that day »

Very friendly & helpful staff. They allowed me to check in at noon since I was in a wedding that day and would not be able to come back to the hotel until after the reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosalind L., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Ruth C. Families - 10/02/2018
« Our stay was wonderful. »

The hotel was beautiful with bright spacious rooms. We will definitely be returning. Thank you for a wonderful stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Ryan H. Families - 10/02/2018

As a part of a wedding guests you should have blocked rooms closer to each other. More care should have been taken to accommodate the guests who were a part of blocked reservations. Also you should accommodate early check ins. We were told not possible. However guests who stayed at .. The Loft .. We're accommodated with early check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan H., Thank you for taking the time to share your feedback. I have noted your areas of concern and will have them addressed promptly. We are hopeful that you will give us another opportunity to accommodate you better in the future. Yours in Hospitality, Nibu Thomas Sincerely,

AccorHotels certified review
Anonymous Families - 10/02/2018
« Ok »

Was ok. Nothing special for the price. Was disappointed that breakfast wasn't included this time we stayed. Not sure why it wasn't as last time it was. Rooms were clean but very hot and dry. Ceiling fan air vent in washroom wasn't working so room got stinky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam G., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nibu Thomas

AccorHotels certified review
Chris H. Business - 09/02/2018
« Feels like home »

Once again my recent stay at the Novotel in Vaughan felt more like home and not like an other hotel. The level of comfort, attention to detail and most important the attentive staff is the outstanding detail at this specific hotel. As I am visiting this hotel for the past few years and spending over 30 nights per year there it is very impressive to me how consistent the quality of service always is. One more detail, it has one of the best hotel restaurants I ever visited. It clearly shows that the owners , management and the staff really really care. Looking forward to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team and I will be happy to share this with our team. In regards to your points , I have reached out to Le Club to provide us with an update. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Anonymous Business - 07/02/2018
« Good, friendly staff »

Coffee machine was not cleaned. There was a piece of food on the telephone cord and no body lotion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudie F., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nibu Thomas

AccorHotels certified review
Anna G. Families - 06/02/2018
« Seeing as I'm a regular cust.. I was very surprised that on my last visit, you have me room right behind the garbage bins outside. Worst sleepless stay ever. »

Very disappointed to he honest. I have been a regular customer of this hotel for years and usually I'm quite satisfied. My last visit was a nightmare. I arrived very late seeing as I drove from Ottawa and asked for a later Check out which was granted, however soon as 5:40am hit..there was no more sleeping due to the garbage trucks making all sorts of lots banging noises coming from outside. Also your Asian male employer is extremely rude. Definitely wasn't the kind of stay that I'm used to and left a really bad taste in my mouth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Paula G., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to speak to you further on this and I was to hoping to get more information on the staff member you mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nibu Thomas ni…

AccorHotels certified review
Chelsea Couples - 06/02/2018
« It was ok. »

Had issues getting our keys, then they weren’t acutivated when we went to the elevator, had to wait a long time to update vehicle information for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chelsea C., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nibu Thomas

AccorHotels certified review
Donna Couples - 05/02/2018
« Rooms were clean as was the facililty. »

very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna Madore, Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

AccorHotels certified review
Vijay Friends - 04/02/2018
« Was v good »

Was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijay Sharma, Thank you very much for your outstanding ratings regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nibu Thomas

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