Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

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4.0/5 508 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 160.55 CAD Non member rate
From 152.52 CAD Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Italian
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00 am - 10:00 pm
    • Opening hours : Week-end 6:00 am - 10:00 pm

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Pay per view channel(s)
    • TV room service ordering
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,323 reviews

Our guest reviews for Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 508 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Ali Couples - 17/06/2018
« They assumed I was handicapped »

Service was poor and they assumed I was handicapped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alida S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. As i have checked your reservation it was made throw Expedia third party . We Received reservation comment from Expedia Requesting for Accessible Room . That is the reason we have blocked Accessible room for your reservation . Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kulbir

AccorHotels certified review
Jay Friends - 17/06/2018

Iza from the front desk was able to get me into my room early to get ready for a wedding. It was the reason I got a hotel and I am happy Iza found a room early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
Rob C. Business - 17/06/2018
« Hotel excellent. No recognition of my Club Accor Silver Status »

See above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kulbir

AccorHotels certified review
Anonymous Families - 17/06/2018
« It was great. »

It was great. Clean room and excellent service. Asked for a baby pram and even though it wasn't there when we arrived in our room I was called to confirm we needed one and it was there when we returned from lunch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey J., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
Mary Friends - 15/06/2018
« Magnificent ! »

Enjoyed staying at this hotel. My only problem was during my reservation. The dates that I was sent via email was wrong, it said that I have a reservation for 1 month of stay in July when I booked for June. I made several calls to make sure that error is corrected, though I got a corrected email dates, I still got another error email while I was staying in the hotel, again with a whole month reservation. I hope that I don’t get charged for this error. Besides all of that, I really had a great time of staying at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologies for error reservation dates email we will make sure it does not happen again . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
Allan S. Business - 15/06/2018
« Simple , efficient , easy »

easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
Anonymous Business - 13/06/2018
« Smelly »

Visually the room was fine but it stank. Like an old stuffy stale smell. I cooled the room to try and eliminate the smell but just ended up cold and the room still smelled. I'm not that fussy.

AccorHotels certified review
Kerri Business - 13/06/2018
« National Sales Manager »

It was good. Quiet. I wish the gym was more robust. The pool was out of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerri Job, Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kulbir

AccorHotels certified review
Joanne T. Business - 11/06/2018
« Concerned »

I had checked into my room late in the evening on Sunday and left my bags on the bed and on one of the chairs and immediately went down to your restaurant to meet some colleagues for supper. When I came back up to my room I noticed that there was now a persons purse, a bag of clothes and a jacket that was not mine and not there when I checked in. I immediately called the front desk and someone came and removed the items, however; I did not find the front desks explanation that they "had been left there by the previous guest" possible as these articles were not there when I checked in. I also requested a new room key so that the room would not be able to be opened by the person whose clothes were left behind. Needless to say, I did not have a very restful night as I was a little nervous about my safety to the point that I even checked under the bed before I went to sleep! I am very concerned how this could have happened???? Although I gave the Hotel a good overall score as a "7" I think I am being very kind as this issue to me is quite serious!!!!!!!!!!!!!

AccorHotels certified review
Kim Friends - 11/06/2018
« Great location »

I have stayed at the Novotel in Vaughan lots of times and I love the location, the hotel staff, the comfy beds and pillows. All and all a great place to sleep and relax with a great breakfast in the morning.

AccorHotels certified review
Sherry G. Friends - 11/06/2018

Short bit nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy Gale, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
C B. Families - 10/06/2018
« Little things that matter. »

My wife tried to get our son's milk warmed up and a staff member was very dude to her. Also, those bathroom doors don't work when you have a curious toddler. Room was still a bit dirty on arrival.

AccorHotels certified review
Adam Business - 09/06/2018
« Great hotel poor customer service »

The issue was with the explanations I received for changes to my rate. Neither the representative at the desk or the booking agent gave the same reason for the rate increase after I made changes to my rate. The first person I spoke to over the phone never informed me that my rate would increase by 40 dollars a night

AccorHotels certified review
Anonymous Couples - 09/06/2018
« Bed and pillows comfy but hotel was noisy with kids hockey team »

I must say though when I called the front desk, someone came right away Andrea the kids quieted down. The air conditioner in the room kept my husband awake and our friends said the same about their room. No other complaints. Staff very friendly. Food was good (breaky). Lots of variety of food and good parking and close to all amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ginger Cooper, Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kulbir

AccorHotels certified review
Anonymous Business - 08/06/2018
« Great stay! »

Really enjoyed my stay... Large room, quiet location, great shower pressure! Also really appreciated the fair trade personal care items and the focus on not changing sheets and towels each day... My do not disturb sign was also respected for the entire 5 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krista Mayer, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

AccorHotels certified review
Nathalie G. Business - 08/06/2018

The check-in was not very welcoming. Also, he told me he didn’t have my membership numbers but when it took me too long, he strangely found it. Also, I was told that my points won’t be credited because it waa reserved through an agency! I travel a lot for work so this is not way to keep me as a customer.

AccorHotels certified review
Anonymous Business - 07/06/2018
« Excellent »

Clean, quick service to fix tv

AccorHotels certified review
Dale M. Couples - 06/06/2018
« Overall good experience. »

Booking agent Ian was friendly and efficient. As a senior the room rates are important and your hotel just made our threshold. Room was clean and beds very comfortable. Location was convenient. Really liked the smaller luggage cart. We would stay again.

AccorHotels certified review
Krista R. Families - 05/06/2018
« Return customer »

Stayed last summer and fully satisfied therefore will keep coming when in the area. Spacious, clean, comfortable rooms.

AccorHotels certified review
Anonymous Families - 04/06/2018
« Great stay »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Bianchi-Eddie, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

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