Hotel - Novotel Moscow City
Novotel Hotel Novotel Hotel

Novotel Moscow City Hotel

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4.5/5 1,375 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,372 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,375 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Elena Business - 12/02/2018
« terrible »

Very slow and impolite girls on reception. Dirty room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena, Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Would you please kindly advise why you left disappointed with the cleaning service and reception service? What we have to improve? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
B Business - 12/02/2018
« Average »

Good service and desk staff although poor WiFi throughout stay with limited connection alongside a smoking odour on room floor. Overall 5/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B, Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like kindly inform you that we have no smoking area in the hotel. May i ask you regarding smoking odor, was it in the room? Would you please kindly advise us what else we can do to improve our service? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Zoltan R. Business - 07/02/2018
« High quality and extremely helpful staff. »

I travel a lot - nearly every week. Novotel Moscow City is my choice in Moscow - flawless quality, great food, quick internet, good location for me. And this time the staff recovered my wallet and returned it to me with all contents. You can be very proud of your employees!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoltan R., Thank you very much for your feedback about your stay at Novotel Moscow City and for your kind words. I am very glad that you enjoyed your stay with us. At Novotel, we strive to provide a superior service experience for every guest, therefore positive feedback from satisfied guest is our greatest reward and motivation - thank you. We look forward to welcoming you again at Novotel. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Hotel A. T. T. Couples - 06/02/2018
« Excellent accommodation and high quality services »

Located in a very modern area; easily accessible as it is very near to the metro station; elegantly decorated and extremely comfortable rooms; a very rich breakfast with diverse food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for your feedback and for your generous compliments. I am glad you enjoyed your stay at our hotel. We always try to improve the quality of service and a satisfied guest is our biggest reward. We hope to welcome you again soon! Sincerely, Eugenia Solovyeva Quality & Attitude Manager

TripAdvisor review
Business - 05/02/2018
« Dry January (& February) »

Location great, staff great, rooms fine, but a hotel with no beer (or wine, or spirits)! Fortunately the mini-bar water and soft drinks are included in the room rate, but who forgot to renew their alcohol licence?

Our hotel has responded to the review
Our hotel has responded to the review

Dear derekwX7752YD! Many thanks for your review and for your kind words. We are happy to know that you benefited for our location, that our staff was helpful. Please, accept my sincerest apologies for inconvenience regarding alcohol. Now we are trying to solve this question as soon as possible, but however we organized a delivery service of alcohol to the hotel for the convenience of our guests. Thank you so much for choosing Novotel Moscow City and it's our hope to welcome you again very soon! Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Vesna Business - 03/02/2018

It was regular, nice and not extraordinary, the stuff was nice. Rooms are too hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vesna, Many thanks for your review and for choosing Novotel Moscow City. Would you please kindly advise us what we have to add ti improve our service? We always try to improve the quality of service and your comment is very important for us. Thank you so much for your feedback again, looking forward to hearing from you. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Andrea Business - 02/02/2018
« Moscow Novotel »

I want confirm my soddisfaction regarding the hotel service and personal very professional . Unfortunately outside of Russia example in Florence I found very poor quality and low level. I suggest the company take as good practice and reference the Moscow Novohotel. Great Hotel good service. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you very much for your feedback about your stay at Novotel Moscow City and for your kind words. I am very glad that you enjoyed your stay with us. We strive to provide a superior service experience for every guest, therefore positive feedback from satisfied guest is our greatest reward and motivation - thank you. We look forward to welcoming you again at Novotel. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Philipp W. Business - 29/01/2018
« bedding and pillows are synthethic »

The bedding and pillows are synthethic, this i did no like at all.

AccorHotels certified review
Constantinos Z. Business - 27/01/2018
« convenient »

I stayed at your hotel to be close to the expo enter. The stay was relaxing except one annoying matter. Every day at about 8:00 am I could hear noices from furniture movement. My room was at the 7th floor at the end of corridor. In addition the price is a bit higher taking under consideration that breakfast was not included.

AccorHotels certified review
Anonymous Business - 24/01/2018
« easy to get to the office, quiet, good Breakfast »

good!reception work quickly, I really liked the check in and check out

AccorHotels certified review
Andrey L. Business - 21/01/2018
« Problems with doors »

Really nice service but overall quality is bad. I refer to doors which are possible to open with simple plastic card. I have a video if needed. Also construction noise was quite anoying. Some basic hygiene stuff missing in bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared this information with our security and IT department. We checked the lock and fixed the problem. Thank you so much for this comment and accept my apologies again.We discussed this situation with our General Manager and decided to make an action plan of checking all doors i the hotel. If you would like to be our guest again, please, don't hesitate to contact me by h7…, I will find for you nice and comfortable room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
F. Business - 20/01/2018
« Good accommodations and well located for my business »

Well hosted at the reception, room very clean and functional, nice breakfast with a lot of choice and well located for my business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Mark Business - 20/01/2018
« Very good stay »

Very comfortable hotel, great staff. Well located particularly if your business is in/around Moscow City. Easy access to the metro via the Afimall next to the hotel. Hotel restaurant is excellent- good breakfast buffet selection and lunch/dinner menu is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eugenia Solovyeva (Quality & Attitude Manager)

TripAdvisor review
Larisa M Business - 20/01/2018
« great value for money »

I enjoyed my stay, great service and excelled breakfast. Great location in the heard of the International Business Center. Sauna and hammam open more than 12 hours a day. The only thing I would change is the quality of air. It was too dry during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larisa M! Many thanks for your review. We are happy to know you enjoyed your stay, benefited from our location. I have well noted your comment regarding air. I have shared your comment with all our team and we will take this question into consideration. Thank you fro choosing Novotel Moscow City. Looking forward to welcoming you very soon! Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Andrey Business - 18/01/2018
« You're not working either on client's feedback or on the pre-stay comments. »

In one of my previous feedbacks I expressed the wish to have the bathrobe in the room. In my pre-stay comment I underlined this wish. Guess what? - when I came to the room, there was no bathrobe in the room!!! (((

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I' m so sorry that we made this mistake. I have shared the information with our Front Office manager and we decided to update our arrival procedure, also i add the information about bathrobes in your profile and warned our staff about it. Let me kindly inform you that our Duty manager is 24h available by extension telephone number 888. My colleague will be happy to solve any question. If you would like to be our guest again, please, don't hesitate to contact me by h7… I will do all my best for your comfortable and cozy stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Rose1 Families - 15/01/2018
« Great hotel, handy location »

The staff were very helpful in finding our way around Moscow and organising transfers. The breakfast had a good range of options and we ate at the restaurant 2 nights as the food was so good. The room was clean and spacious (junior suite). One of the sliding doors was broken which should have been identified before we arrived. Pillows and bed were heavenly. The metro is a 2 minute walk from the hotel. It would be good to have information on the website regarding how to get to the hotel from the airport as we were ripped off by a taxi firm on arrival. Altogether a great stay in Moscow and looking forward to staying at Novotel in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Novotel Moscow City! We appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I found in your estimates that you were not fully satisfied. If you would like to share your experience with me, please, contact me directly by h7… I'll be glad to listen to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eugenia Solovyeva (Quality & Attitude Manager)

AccorHotels certified review
Angelo K. Solo - 07/01/2018
« awesome hospitality keep up the great work »

The bar staff were extremely professional my glass was always full my food was always on time and at the right temperature awesome experience they treat me like local not a foreigner my first time in Russia and I feel in love with the country ❤️ Moscow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Konidaris, We would like to thank you for choosing our hotel to spend your holidays. Russian hospitality is a way of life for us and we feel great pleasure in every case we are called to give it generously to a visitor. We are especially pleased to have enjoyed both our delineated service and the complete food and leisure experience we offer. In Russia, we are accustomed to saying that any "separation" hides the promise of return. So we are waiting for you to rejoin you in our home, adding other unforgettable experiences to your life book. Sincerely, Eugenia Solovyeva (Quality & Attitude Manager)

TripAdvisor review
Friends getaway - 07/01/2018
« Good Stay in Convenient Location »

Nice Hotel, with nice Gym, Sauna in a great location of Moscow. The staff people were friendly, however, 1-2 of them were having lack of professionalism from my point of view... WIll probably stay there again if i go back to Moscow...

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, dear Mr/Mrs, Thank you for taking the time to tell us about your experience at the Novotel Moscow City. It's music to our ears everytime we hear that our guests have had a wonderful time here. We will certainly work towards making improvements . The management and our team sincerely thank you for staying at Novotel and all of us truly hope to welcome you back very soon. If you would like to share your experience with me, please, contact me directly by h7149-am@accor.com. I'll be glad to listen to you. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Ahmad Solo - 05/01/2018
« Hoping for better experience in my next visit »

I Enjoyed my stay at Novotel Moscow City, Great service, delicious food, Staff are very helpful and friendly at the reception.. However i was expecting a better View from my room and higher floor. The room was very cold + there was no bath robe in the room. Everything else is perfect including the wellness, gym...There is nice attractions and views outside the hotel and next to Afimall. Hoping for better experience in my next stay. I am wiling to visit again for 10 days in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nasser, Thank you for taking the time to tell us about your experience at the Novotel Moscow City! We appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I found in your estimates that you were not fully satisfied. If you would like to share your experience with me, please, contact me directly by h7… I'll be glad to listen to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eugenia Solovyeva (Quality & Attitude Manager)

AccorHotels certified review
Konstantin Couples - 05/01/2018
« Nice experience »

We are not staying for the first time, so everything was fine, really. We enjoyed the wellness center and all the staff was very polite and friendly. The hotel didn't have the supplies of bathrobes and other small staff at the moment, but maybe that is because it was the 1st of January and everything is closed in Russia at those days.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый г-н Насонов, Хотим поблагодарить Вас за выбор нашего отеля. Нам очень приятно получить положительный отзыв. Позвольте проинформировать Вас, что халаты и прочие ванные принадлежности предоставляются гостю по запросу, или при преждевременном заказе при бронировании. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С наилучшими пожеланиями, Евгения Соловьева Менеджер по стандартам и качеству

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