Hotel - Novotel Moscow City
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Novotel Hotel

Novotel Moscow City Hotel

Presnenskaya Naberezhnaya, 2  Presnenskaya Naberezhnaya 2 
123317  MOSCOW
RUSSIAN FEDERATION

1,214 reviews
TripAdvisor Rating Based on 1,214 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,080 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,214 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Assen P. Business - 12/07/2017
« Very satisfied »

Very satisfied, everything was as I expected.

AccorHotels certified review
Csaba Families - 11/07/2017
« The deposit hasn't been cancelled after our stay »

We liked the hotel very much, but the communication is very problematic with them. The deposit (which we paid by credit card) hasn't been cancelled on our bank account, although we checked out 2 weeks ago. We sent some e-mails, but the hotel hasn't answered for a week, no answer and no money back. The reply from the hotel is slow and hard, because when we asked for their help in e-mail before our journey, it happened that I had to write three letters without answers.

AccorHotels certified review
Aleksey Business - 06/07/2017
« Aleksey »

Very pleasant place to stay for business in Moscow.

AccorHotels certified review
Sz Business - 04/07/2017
« Excellent as ever with a couple of minor improvements »

excellent team and very good quality rooms ..... two small improvements ..... breakfast options - the bread basket should be ideal larger and already cut + air confditioning is mixed in quality depending the room ... otherwise very very happy

AccorHotels certified review
Alexander Business - 03/07/2017
« Good hotel, could be better equipped for business travellers »

Things that may improve the experience: 1. WiFi is not stable, had to re-login many times 2. You may want to add power or USB sockets next to the bed to charge gadgets

AccorHotels certified review
Renato Business - 02/07/2017
« Perfect »

Hotel location +10/ Personnel +10/ Service +10 ----Everything is PERFECT. It was business trip to Moscow. But this time I've decided to travel with family. My wife and my 2 princess are very happy with travel. Novotel Moscow City is a really Great Nice Hotel.

AccorHotels certified review
Andrew Solo - 28/06/2017
« Friendly, clean and nice »

Friendly and helpful staff, nice and clean room, quiet ambient, good price. The best choice all around.

AccorHotels certified review
Glikeriya P. Business - 25/06/2017

Great service, perfect location, clean and quiet.

AccorHotels certified review
R T. Business - 13/06/2017
« Comfortable stay »

The rooms are always clean and comfortable. The air conditioning was not as cool and the adjustments did not seem to work properly. Convenient having a mall next to the hotel but some commuting required to get to the main attractions/landmarks.

AccorHotels certified review
Esther Families - 13/06/2017
« pleasant stay »

The kids loves the Kids corner. The staff are friendly.

AccorHotels certified review
Sergey S. Business - 12/06/2017
« fine - except spa »

Good impression from the hotel almost wasted by "Spa and Wellness" area. Design and appearance is also good, nice ergonomics, but… Sauna is not clean: boards smells like sweat, then running a towel over them, towel becomes dirty. In turkish sauna (hamame) situation is even worse: grey and black dirt and mould on tiles. In the morning - lack of shower gel, napkins, small towels. During all day - hard to meet somebody at the reception. But when met at last, had to face with rude and unprofessional behavior. For example, person from spa-reception ("Elena"), when my wife told her about problems in sauna, mentioned above, said, that it's not mud, but "wood mordant" (oh, yes - mordant that make stains on towels, smells like sweat and disappears after cleaning). After that, Elena advised my wife "to change the hotel, if you don't like ours", said that "only you see problems, others are satisfied" and added that "your complains mean nothing to us, nobody cares about them". What kind of "service" is it? Why your employees think they can be rude to the guests of the hotel instead of fixing the problems they have with they work? (to all whom it may concern: I have photo and video proves, as well as a witness of the facts mentioned above and I can provide them on demand). The rest about Novotel is pretty fine, but spa-service disappoints greatly.

TripAdvisor certified review
Business - 12/06/2017
« unreliable reception staff »

the room is good, location is perfect, but was really disappointed by the reception staff. the night before we leave, we booked next morning taxi to airport at the reception with our Russian interpreter, we were told taxi have been booked for us. next morning, guess what, there is no taxi booked for us at all. luckily, we didn't miss our flight, but this is so unprofessional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuhong L! Thank you very much for your feedback about your stay at Novotel Moscow City. We are glad to know you benefited from our location and room facilities. I have well noted your comment regarding the taxi service. We sincerely regret that you had to face such situation during your stay in Moscow. Please, accept my apologies for inconvenience. I would like to ask you to share with me a detailed information about this incident. Please, contact me by h7149-am@accor.com. Looking forward to your reply. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugenia Solovyeva Quality & Attitude Manager

AccorHotels certified review
Ricardo Business - 11/06/2017
« Excellent  »

The best hotel in Moscow.

AccorHotels certified review
Nadiya A. Business - 07/06/2017

Really good

AccorHotels certified review
Vikas Business - 07/06/2017

Nice quiet rooms. Rooms appear to be smaller than they are, may be due to low ceiling height. Little information of timings of room cleaning will helpful. Internet speed can be improved. Wifi breaks as one walks across the hotel floors.

AccorHotels certified review
Alicia Solo - 05/06/2017
« Really great weekend  »

Magic is in the air

AccorHotels certified review
Kamil Business - 04/06/2017
« Good service and sleep but unfortunately very bad architecture »

Hotel staff was very attentive and kind to the highest standards and I appreciated that. Breakfast was fully satisfying although the ambiente of the restaurant was depressive (cold lighting) and a little worn out. Unfortunately the ambiente of the Moscow city made an inhuman impression on me. The hotel itself is an architectural failure with dizzying corridors, bad (cold LED) lighting a claustrophobic feeling in the room facing the round empty and in these days dark atrium without possibility to open the window. Room itsefl was very comfortable and for a hotel and completely airconditioned condition in it I had a very good sleep (pillows, bed, sheet perfect - almost the most important thing in a hotel - at least for me as you do not sleep well in too many hotels). Sauna was fine althoug always deserted when I visited but that is an advantage too, actually. City is a kind of architectural and urbanistic dystopy. At this moment - unfinished with a lot of dead end paths, dirt and again - dyzzyingly designed underground shopping mall labyrinth in which one gest lost all the time. Walking between Novotel City and Crown Plaza was a nightmare.

AccorHotels certified review
Anonymous Business - 02/06/2017
« It was fine »

It was fine.

AccorHotels certified review
Shehzad S. Business - 30/05/2017
« Warmly greeted and made felt at home  »

Extremely comfortable room and convenient hotel location. The staff at reception is very courteous and welcoming. Convenient parking arrangement which is free for Gold members. Happy to choose Novotel Moscow City for next stay in Moscow.

AccorHotels certified review
Edward Solo - 30/05/2017
« Mr »

The hotel was very clean, bed was perfect, room temperature, duvet, bathroom and gym were all very nice. The staff were very polite and useful, however they did not know the procedure for asking them to post two postcards to EU where the Hotel brochure said clearly that the hotel reception can assist and instead they directed me to another colleague and wait in a queue again. Clearly such a basic thing can be learned by the receptionist. When ordering dry cleaning, instead bringing it to my room I had to go downstairs and pick it up, clearly it would have been a much better experience if it was ready in the room. Lastly, Uber / taxi drivers find the hotel very difficult to navigate and cancel trips. A conversation between the hotel and Uber would assist both parties and come to a convenient way so that drivers can find the hotel much easier to find and avoid gusts waiting around. Otherwise, it was a great hotel and will come back again.

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