Hotel - Novotel Moscow City
Novotel Hotel Novotel Hotel

Novotel Moscow City Hotel

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4.5/5 1,425 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • FREE WIFI
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,910 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,425 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Georgios K. Business - 19/06/2018
« Unpleasant check-in experience. »

Not given the kind of room requested and wasted time at reception check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Bakumenko Quality & Attitude Manager

AccorHotels certified review
Anonymous Couples - 17/06/2018
« Amazing rooms at great location »

Experience was good, in-room service was nice and housekeeping was good. However there was an issue wherein we were over billed and upon complaining to the hotel this was resolved by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing our hotel! We are glad that you enjoyed your stay and we are also glad that the billing issue had been solved. We will be waiting for you to come back to us again! Sincerely, Timur Isaboev Quality Ambassador

AccorHotels certified review
Maciek Families - 13/06/2018
« Very good hotel in great location »

The hotel is excelently located and connected with Moscow underground, also next to AfiMall and business district. The facility looks new, has spacious and clean crooms; the front desk service was excellent, breakfast choice exceeded expectations. Overall very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gil, Thank you very much for your feedback about your stay at Novotel Moscow City and for your kind words. I am very glad that you enjoyed your stay with us. At Novotel, we strive to provide a superior service experience for every guest, therefore positive feedback from satisfied guest is our greatest reward and motivation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

AccorHotels certified review
K. N. Business - 07/06/2018

It was nice, as usual

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая госпожа Кремешкова, Спасибо за выбор Novotel Moscow City и Ваш комментарий! Мы рады, что Вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С наилучшими пожеланиями, Тимур Исабоев Quality Ambassador

AccorHotels certified review
David L. Business - 05/06/2018
« Good location Friendly modern hotel »

I've now stayed 3 times in this hotel. Overall the standard of the hotel is good with well appointed rooms. Some services need attention. The Tv had some badly tuned channels.The BBC World News channel had no sound for the duration of my stay despite requesting 3 times at reception for it to be fixed. The music in the lift was too loud and it was impossible to have a conversation whilst travelling. I'm not sure why there needs to be a disco in the bar area as nobody seem to take any notice of this, most people just wanted to talk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for choosing our hotel for the third time! We are glad that you find our hotel standards satisfying. We will check the TV in your room before your next arrival including the BBC channel and we will also take your recommendations about the music in the lifts into consideration. We hope that you will come back to us again and give us another chance! Sincerely, Timur Isaboev Quality Ambassador

AccorHotels certified review
Anonymous Friends - 05/06/2018
« Staff are all very helpful. »

Staff are all very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for choosing our hotel and your comment. We are very pleased that you liked our staff! Feel free to come back to us again! Sincerely, Timur Isaboev Quality Ambassador

AccorHotels certified review
Ldm Business - 05/06/2018
« Very good »

n/a

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Timur Isaboev Quality Ambassador

AccorHotels certified review
Omran Business - 04/06/2018
« Very satisfied with how the team went over & above the call of duty to ensure that my stay was delightful »

- warm welcome - looked after with additional attention & provision of coffee etc - attentiveness throughout my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pereverzin Nikita Guest relations specialist

AccorHotels certified review
Alexander P. Business - 03/06/2018
« Very good »

Staff were very professional and friendly. The hotel was clean and well kept. The bar staff remembered your drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Moscow City! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

AccorHotels certified review
Daniel Business - 30/05/2018

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel M., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikita Pereverzin Guest relations specialist

AccorHotels certified review
Damien B. Business - 29/05/2018
« Relaxed city stay »

The check in and check out process was fast and simple. The rooms are a pleasure to stay in, clean and fully operational. The hotel offers a relaxed environment in the heart of the business district.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien B., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikita Pereverzin Guest relations specialist

AccorHotels certified review
Neha Families - 29/05/2018
« Amazing Hotel with helpful Staff »

We spent 4 wonderful days at Novotel Moscow City hotel. Was impressed by the staff specially Timur who helped us in various aspects of our stay right from guiding for places to visit, how to visit, helping us book circus tickets and even helping us sort a confusion with Velo bike rentals. Our stay at Novotel Moscow city was the best of all the Accor hotels we have stayed across the world. Appreciate the generous flow of drinking water on Demand. My only suggestion wld be to keep a universal Travel Charger/Adapter handy in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neha M., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive such full and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikita Pereverzin Guest relations specialist

AccorHotels certified review
Anonymous Business - 28/05/2018
« At the hotel all is almost perfect, but... »

Great! All was fantastic, at the same time there is something you should adjust

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.I., We very much appreciate your comments regarding your stay at the Novotel Moscow City. We will be grateful if you could kindly advise us what improvements should be done in the bar at h7… Looking forward to welcoming you, Sincerely, Anna Bakumenko Quality & Attitude Manager

TripAdvisor review
Family - 27/05/2018
« Novotel Moscow »

Near Metro Station and Department Store but far from down town Junior suite room is beautiful and big room for 3 person but maid not set roller bed and accessery for 3 person, Restaurant is ok but have not various of food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback. Your comments are important to us- will take them into consideration. Looking forward to welcoming you back, Anna Bakumenko Quality & Attitude Manager

AccorHotels certified review
Deborah T. Families - 24/05/2018
« Everyone helpful, courteous, room clean and comfortable, breakfast varied »

A good base for exploring the sites in Moscow. Great mall next to hotel and metro nearby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at Novotel Moscow City С наилучшими пожеланиями, Анна Бакуменко Менеджер по стандартам и качеству

AccorHotels certified review
Daniel B. Business - 19/05/2018
« Comfortable hotel, very well located. Efficiency to be improved »

The hotel is comfortable, all is what you expect to have: good bed quality, good bathroom and the necessary amenities. The check-in was far from good. Arriving at 1:00am and there was nobody at the front-desk, nobody could help, everybody looking at different directions. After more than 10' somebody came, and later 15' to 20' another person came. Totally unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., Thank you very much for your feedback- we apologise for the check-in issue- we will look it with the night shift. Looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

AccorHotels certified review
L. Business - 16/05/2018
« Service is good »

I will come back next year at same period

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, С наилучшими пожеланиями, Анна Бакуменко Менеджер по стандартам и качеству

AccorHotels certified review
Alessandra Business - 16/05/2018
« Very clean and stilish »

The hotel is very clean, stilish, food is very good and all the personnel I met (reception/bar/restaurant) is nice and friendly. When I come for business trip I feel like at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at the Novotel Moscow City! It is such a pleasure to know that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Bakumenko Quality & Attitude Manager

AccorHotels certified review
Linda Couples - 15/05/2018
« We enjoyed our stay »

Our room was clean and spacious. Interaction with staff was pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Bakumenko Quality & Attitude Manager

AccorHotels certified review
Danijel Business - 11/05/2018
« nice place to stay »

I stayed 2 night at the hotel. the room was as on the pictures. Cleaned and confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danijel P., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, С наилучшими пожеланиями, Анна Бакуменко Менеджер по стандартам и качеству

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