Novotel Moscow City Hotel

The staff, clearance and coziness was really good. In my opinion the only bad thing is half-shape glass wall in a shower which made the process a little bit cold :)

it was amazing, beautiful hotel, fantastic location, next to the mall and metro, very friendly and helpful staff

Very comfortable hotel close to a large shopping complex with a metro station. Hotel staff were friendly and helpful.

Very satisfied, everything was as I expected.

We liked the hotel very much, but the communication is very problematic with them. The deposit (which we paid by credit card) hasn't been cancelled on our bank account, although we checked out 2 weeks ago. We sent some e-mails, but the hotel hasn't answered for a week, no answer and no money back. The reply from the hotel is slow and hard, because when we asked for their help in e-mail before our journey, it happened that I had to write three letters without answers.

Very pleasant place to stay for business in Moscow.

excellent team and very good quality rooms ..... two small improvements ..... breakfast options - the bread basket should be ideal larger and already cut + air confditioning is mixed in quality depending the room ... otherwise very very happy

Things that may improve the experience: 1. WiFi is not stable, had to re-login many times 2. You may want to add power or USB sockets next to the bed to charge gadgets

Hotel location +10/ Personnel +10/ Service +10 ----Everything is PERFECT. It was business trip to Moscow. But this time I've decided to travel with family. My wife and my 2 princess are very happy with travel. Novotel Moscow City is a really Great Nice Hotel.

Friendly and helpful staff, nice and clean room, quiet ambient, good price. The best choice all around.

Great service, perfect location, clean and quiet.

The rooms are always clean and comfortable. The air conditioning was not as cool and the adjustments did not seem to work properly. Convenient having a mall next to the hotel but some commuting required to get to the main attractions/landmarks.

The kids loves the Kids corner. The staff are friendly.

Good impression from the hotel almost wasted by "Spa and Wellness" area. Design and appearance is also good, nice ergonomics, but… Sauna is not clean: boards smells like sweat, then running a towel over them, towel becomes dirty. In turkish sauna (hamame) situation is even worse: grey and black dirt and mould on tiles. In the morning - lack of shower gel, napkins, small towels. During all day - hard to meet somebody at the reception. But when met at last, had to face with rude and unprofessional behavior. For example, person from spa-reception ("Elena"), when my wife told her about problems in sauna, mentioned above, said, that it's not mud, but "wood mordant" (oh, yes - mordant that make stains on towels, smells like sweat and disappears after cleaning). After that, Elena advised my wife "to change the hotel, if you don't like ours", said that "only you see problems, others are satisfied" and added that "your complains mean nothing to us, nobody cares about them". What kind of "service" is it? Why your employees think they can be rude to the guests of the hotel instead of fixing the problems they have with they work? (to all whom it may concern: I have photo and video proves, as well as a witness of the facts mentioned above and I can provide them on demand). The rest about Novotel is pretty fine, but spa-service disappoints greatly.