Hotel - Novotel Moscow City
Novotel Hotel Novotel Hotel

Novotel Moscow City Hotel

4.5/5 1,467 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,132 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,467 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kostik Couples - 18/09/2018 AccorHotels certified review
« sleep in center »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый г-н Румянцев, Мы Вам очень благодарны за оставленные комментарии! Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С наилучшими пожеланиями, Андреев Антон Специалист по работе с гостями

Denis Business - 10/09/2018 AccorHotels certified review
« Perfect »

Goede service goede ligging

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Moscow City! It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Aida B. Business - 09/09/2018 AccorHotels certified review
« Improve the service »

Positive side: - Some of the rooms are bright with modern style (not all coz 1 room was dark and far from the elevator with some weird office view) Negative side: - Receptionist upon check in (well, seems like a lady does not know how to smile and be more pleasant) - No BELL BOY!!! Seriously? even 2 stars hotel or apartments have bell boy assistance but not over here. We were so exhausted but still asked to carry/push our luggage by yourself. - As I mentioned, not all the rooms are nice, the first room they gave me was smaller than others, dark and far from the elevator. - Internet is very slow, I could not open some of the pages and it was disconnected sometimes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to tell us about your experience at NOVOTEL Moscow City. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We will take into consideration all your comments- they are import to us! Thank you once again for your feedback & looking forward to welcoming you back, Anna Bakumenko Quality & Attitude Manager

Sandy H. Business - 08/09/2018 AccorHotels certified review
« Satisfied »

Satisfied comparing to last stayed, services has been improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. h., Thank you for your review! We are glad to know that you've noticed some improvements in our service. We always try to become better. Thank you for choosing us and we are looking forward to seeing you again soon! Sincerely, Timur Isaboev Quality Ambassador

Tim J. Couples - 08/09/2018 AccorHotels certified review
« Fantastic Hotel in Moscow, Friendly Staff, Clean hotel, Excellent Experience, Thank You »

I arrived at Novotel Moscow City early in the Morning and tired from a flight, I was served immediately and the Lady on the desk spoke excellent English. The room was perfect in all areas and very clean each day. One day we woke late and arrived for breakfast after 10am as we thought the breakfast was until 11am in my own error. The staff were very friendly and still served us breakfast (rare as some hotels would not do this for you after the time) My experience at Novotel Moscow City was excellent and is a very well ran hotel. Check out was also fast and easy. Thank you To all the staff and i hope to return. Regards Tim J.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for such a great and emotional review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Timur Isaboev Quality Ambassador

Vichai Business - 02/09/2018 AccorHotels certified review
« Taxi over charged problem »

Very bad feeling after I ask hotel reception call the taxi to airport , the hotel staff inform it should be costed about 1,500 Rubul but the taxi charged to me 4,100 Rubul from hotel to Domo airport , hotel should better verify the trusted taxi before call for guest ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vichai L., Thank you for your comment. We are really sorry you faced such a situation. The companies we are working with have other tariffs: Gett charges 2 500 RUR for a transfer and R-trans – 4000 RUR. So, most probably, there was a request to call a city taxi where the approximate price should be around 1500 RUR. Therefore, let us ask you to share some details with us: how long it took you to get to the airport? Did you pay in cash? Did you get any receipt? Let us highlight again that we sincerely feel sorry you faced such an incident. Sincerely, Anna Bakumenko Quality & Attitude Manager

Alan G. Business - 31/08/2018 AccorHotels certified review
« Mr Alan G. »

Rooms, reception areas and restaurant all good. A preferred hotel at a reasonable price if staying in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your feedback & looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

Anonymous Families - 23/08/2018 AccorHotels certified review
« Far from city centre »

Rude & arrogant chambermaid , queue in chck in counter , reception is one man team for all customer , small room for executive room , no bidet in toilet , no bath mat in shower , sink counter small space for personal stuff , aircon not cool enough for executive room due to aircon is in area of living room only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.G., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Bakumenko Quality & Attitude Manager

Family - 13/08/2018 TripAdvisor review
« Great hotel »

Great hotel in Moscow for families with kids. Restaurant and shopping is nearby. Metro stations found in 2 minutes of walking. Comfortable beds. Orthopedic pillows are available in hotel. First day we had problems with hot water, but it was fixed.Great location . Recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Binyamin, Thank you for your feedback. We are glad that you really appreciated the location of our hotel and quality of our rooms. We hope to see you back soon! Sincerely, Yury Savenkov Quality Ambassador

Uwe Business - 12/08/2018 AccorHotels certified review
« Friendly staff, efficient, very clean hotel in good location »

hotel is well maintained. very friendly staff at checkin. clean rooms and wifi works well. close to metro station and office in moscow office city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., Thank you for taking the time to tell us about your experience at the Novotel Moscow City! It is such a pleasure to know that you enjoyed your stay with us. See you soon and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Gokhan D. Business - 06/08/2018 AccorHotels certified review
« reservation duplication »

Hi, I mistakenly made 2 reservations for my name in your hotel (check in 2nd of Aug) and forgot to cancel one of them until it was 2nd of Aug. I kept one reservation and cancelled the other one (booking.com). However, first night of booking.çom reservation was charged to me as a penalty. I contacted booking. com and they said if the hotel accepts there would be no penalty charged. I exchanged several e-mails with the hotel and asked as a goodwill gesture that they don't charge this penalty, but they insisted I pay the penalt. I don't know, if the hotel was fully booked for 2nd of Aug night, so I caused the hotel to lose a customer because of my additional reservation. I don't think so because when I asked that, I did not receive an answer. Anyway, the hotel employees just reminded me about my obligation to pay the penalty which I am already aware of... I was just asking for a goodwill gesture which I didn't see...So I left your hotel one day earlier and will probably not stay again in Novotel. Regards, Gokhan D.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your feedback. We are really sorry that we had to charge you a penalty, but this was non-refundable reservation and you were kindly acknowledged. We thank you for your understanding in advance. Sincerely, Anna Bakumenko Quality & Attitude Manager

Sofia G. Families - 06/08/2018 AccorHotels certified review
« Great location good breakfast and best deal »

Less good in check out experience receptionist service. Overall feedback the slow check in/checkout due to company computer slow run system or breakdown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for your feedback. We are sorry to hear that you faced some technical issues checking in and out. We will try to solve these problems next time you visit us! Sincerely, Yury Savenkov Quality Ambassador

Ksenia Couples - 04/08/2018 AccorHotels certified review
« Pleasant quite stay in the heart of the noisiest Moscow areas »

Prompt and welcoming check in, stylish and well equipped rooms, good noise protections, hardly met anyone in the corridor. Good sand convinient location in the Moscow city area, in the same building as Afimall shopping center, but from a separate entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ksenia, Thank you for the detailed feedback! Looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

Vsc Business - 02/08/2018 AccorHotels certified review
« Routine »

Stay experience - Routine, as always....No surprises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you for your feedback. We were upset to know you were not inspired with your stay. Please, kindly advise me directly (by answering this e-mail) dates of next stay and we will do our best to organise a perfect stay for you. Looking forward to hearing from you, Sincerely, Anna Bakumenko Quality & Attitude Manager

Anonymous Families - 24/07/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Timur Isaboev Quality Ambassador

W. E. C. Families - 22/07/2018 AccorHotels certified review
« VERY GOOD HOTEL IN MOSCOW »

It was very good to be with you for the last three nights. Cleaning was perfect, services very good, and a team that is very willing to help. My only suggestion is the hotel urgently creates an internal communication with AFIMall. Everything in Moscow City is interconnected except NOVOTEL. When it is raining (that was the case) and we have nothing to do but going to the mall, it is very uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Timur Isaboev Quality Ambassador

Johan G. Friends - 19/07/2018 AccorHotels certified review
« Good Location »

It was okay but staff could be more helpful and informative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for choosing our hotel and giving feedback. We are glad you liked the hotel in general. There should always be employees in the lobby of our hotel such as a concierge or a bellman who will always give you some information. In addition to that, we have a duty manager who can always help you solve this or that question. And we are very sorry that you didn't get all the information that you needed and we hope that you give us another chance and come back to us again in the near future! Sincerely, Timur Isaboev Quality Ambassador

Tj J. Business - 18/07/2018 AccorHotels certified review
« Great hotel with excellent facilities and location. »

I stayed for just under 2 months due to working in Moscow and the hotel was a great home away from home. Comfortable, and well located, away from the tourist hubs but with great transport links to get anywhere fast via the metro, train or taxi. The hotel's best feature though, are it's excellent, friendly staff who always tried their best to make me and my colleagues feel very welcome, helped us with anything we needed, and added lots of nice touches such as leaving small gifts in our rooms (snacks, drinks etc) through-out our stay. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., Thank you for such a kind comment! We are deeply pleased that you enjoyed staying at our hotel. We hope we will see you at Novotel Moscow city again! Sincerely, Yury Savenkov Quality Ambassador

Fab T. Business - 10/07/2018 AccorHotels certified review
« Great location, lovely hotel and FAB food! »

This was ideally located for my trip to visit Moscow City but not a great location if you want to visit the sights of Moscow as it is quite far away from Red Square. It was next to a Mall so had plenty of time for shopping which was great. Also great choice of restaurants in the Mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your comment. We are very pleased to know that you liked our hotel and the shopping mall. There are three metro stations next to our hotel, that can get one to any place of the city within minutes (15 minutes to reach Red Square). We also have quality ambassadors who can always tell you how to reach this or that place. Thank for choosing the Novotel Moscow City hotel and we are looking forward to checking you in again! Sincerely, Timur Isaboev Quality Ambassador

Nelson N. Couples - 09/07/2018 AccorHotels certified review
« Perfect »

This hotel is perfectly located and comfortable. Service is great and cleaning is impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N. Oms, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Novotel Moscow City hotel! Sincerely, Timur Isaboev Quality Ambassador

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