Hotel - Novotel Moscow City
Novotel Hotel Novotel Hotel

Novotel Moscow City Hotel

4.5/5 1,469 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • FREE WIFI
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,219 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,469 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 14/10/2018 AccorHotels certified review
« very convenient for Moscow city stay »

all compliments to hotel and staff. only surprise was payment for early check in, as holder of accor card was not expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for your feedback. Let us kindly advise you that Silver status gives a holder a complimentary late check out. Complimentary early check in is the benefit of Gold & Platinum members. Both privileges are subject to availability. Nevertheless we always try to do our best and accommodate our loyal guests as soon as possible (at noon, etc on a complimentary basis) However, we appreciate your agreeing with us that 7 am is 100% early check in. Looking forward to welcoming you back soon, Anna Bakumenko Quality & Attitude Manager

Frédéric L. Business - 13/10/2018 AccorHotels certified review
« Perfect business trip »

Thank you for such service and care. Just 1 mistake, i ordered a Shiraz and got a Chivas on room service, i still enjoyed it !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for your feedback. Apologise for the mistake- well-noted. Looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

Alexander K. Friends - 11/10/2018 AccorHotels certified review
« Novotel at the Moscow City is always great »

We've stayed at the hotel many times and every time we found there the best experience. The stuff is always courteous and responsible. The breakfast is always good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Comur Guest relations specialist

H. Business - 08/10/2018 AccorHotels certified review
« Poor wifi and the shower-water was not hot enough »

The place I stayed had poor wifi reception and the shower did not provide hot enough water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., Thank you your comment- we do apologise for the inconvenience. We will definitely take into consideration. Thank you once again & looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

Anonymous Business - 04/10/2018 AccorHotels certified review
« Confort as usual »

always present when neded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback from our guests.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Anonymous Business - 04/10/2018 AccorHotels certified review
« Good »

Nice location, good breakfast, clean rooms. The only thing - gymn is poorly equipped. At least you need to add bench press and some more heavier weights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Moscow City. I will share your comments with our team, because we always work in quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Stanley N. Business - 01/10/2018 AccorHotels certified review
« Upmarket area, close to shopping mall and good location »

I like the bed it was solid I slept well. Room cleanliness and housekeeping was good. We stay here for the exhibition at Expocenter it is walking distance. The mall in the middle of the hotel and Expocenter good for shopping, breakfast and dining. They have everything inside there. Happy hour is just 200-300 metre walk. However, service is very poor at the bar in the lobby. There is this particular fat guy that annoyed me with his service I have to repeatedly go back and ask him where is my drinks for many times! Luckily, we got this waiter name Andrey that takes care of our order. We were seated and noticed Andrey was the only one that is serious with his job and the rest just walk around talking doing nothing much. I hope the bar manager will take note and look into this. Overall, I like the location and the comfort of the hotel. Will definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. What about service at the lobby bar, I will share your comments with our team because we always improve the quality of our services.Thank you again for sharing your experience, and see you soon in Novotel Moscow City! Sincerely, Andreev Anton Guest relations specialist

Roy O. Couples - 29/09/2018 AccorHotels certified review
« A great visit, thank you so much »

All good. I had a small incident in the Kremlim area and your staff (especially Patrick) was very very helpful in sorting this out, going "above and beyond". Room excellent, restruant great. Locality good for metro access. Would love to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with my colleague.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Monthip J. Business - 28/09/2018 AccorHotels certified review
« Good location »

We have been stayed here every year for exhibition , the location is very good and the hotel is comfortable. All of my request before checked in were completely done. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guesr relations specialis

Khush J. Business - 27/09/2018 AccorHotels certified review
« Best Location for stay »

I was very good experience to stay in hotel. Room Service was very good. Near to Metro Station and Expocentre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Moscow City! It is such a pleasure to know that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Tim H. Business - 27/09/2018 AccorHotels certified review
« OK »

Clean hotel, facilities good, service slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Moscow City. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Andreev Anton Guest relations specialist

Marletta K. Business - 25/09/2018 AccorHotels certified review
« very good »

very good - next time would prefer a room with a view to the outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Novotel Moscow City. Thank you for sharing your experience, and we hope your next visit will be better! Sincerely, Andreev Anton Guest relations specialist

Paulee Business - 24/09/2018 AccorHotels certified review
« Great experience staying at NOVOTEL »

Is always a good experience to stay at Novotel Hotels, at any place I am visiting, it doesn't matter the country. All the people is nice, rooms are clean, and is very near the interesting places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for your feedback and for your generous compliments. I am glad you enjoyed your stay at our hotel. We always try to improve the quality of service and a satisfied guest is our biggest reward. We hope to welcome you again soon! Sincerely, Andreev Anton Guest relations specialist

Tim Business - 24/09/2018 AccorHotels certified review
« This time was not as good as before »

I am satisfied, but this time I bumped into quite unfriendly staff members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Moscow City! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Andreev Anton Guest relations specialist

Kostik Couples - 18/09/2018 AccorHotels certified review
« sleep in center »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый г-н Румянцев, Мы Вам очень благодарны за оставленные комментарии! Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С наилучшими пожеланиями, Андреев Антон Специалист по работе с гостями

Denis Business - 10/09/2018 AccorHotels certified review
« Perfect »

Goede service goede ligging

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Moscow City! It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

Aida B. Business - 09/09/2018 AccorHotels certified review
« Improve the service »

Positive side: - Some of the rooms are bright with modern style (not all coz 1 room was dark and far from the elevator with some weird office view) Negative side: - Receptionist upon check in (well, seems like a lady does not know how to smile and be more pleasant) - No BELL BOY!!! Seriously? even 2 stars hotel or apartments have bell boy assistance but not over here. We were so exhausted but still asked to carry/push our luggage by yourself. - As I mentioned, not all the rooms are nice, the first room they gave me was smaller than others, dark and far from the elevator. - Internet is very slow, I could not open some of the pages and it was disconnected sometimes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to tell us about your experience at NOVOTEL Moscow City. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We will take into consideration all your comments- they are import to us! Thank you once again for your feedback & looking forward to welcoming you back, Anna Bakumenko Quality & Attitude Manager

Sandy H. Business - 08/09/2018 AccorHotels certified review
« Satisfied »

Satisfied comparing to last stayed, services has been improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. h., Thank you for your review! We are glad to know that you've noticed some improvements in our service. We always try to become better. Thank you for choosing us and we are looking forward to seeing you again soon! Sincerely, Timur Isaboev Quality Ambassador

Tim J. Couples - 08/09/2018 AccorHotels certified review
« Fantastic Hotel in Moscow, Friendly Staff, Clean hotel, Excellent Experience, Thank You »

I arrived at Novotel Moscow City early in the Morning and tired from a flight, I was served immediately and the Lady on the desk spoke excellent English. The room was perfect in all areas and very clean each day. One day we woke late and arrived for breakfast after 10am as we thought the breakfast was until 11am in my own error. The staff were very friendly and still served us breakfast (rare as some hotels would not do this for you after the time) My experience at Novotel Moscow City was excellent and is a very well ran hotel. Check out was also fast and easy. Thank you To all the staff and i hope to return. Regards Tim J.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for such a great and emotional review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Timur Isaboev Quality Ambassador

Vichai Business - 02/09/2018 AccorHotels certified review
« Taxi over charged problem »

Very bad feeling after I ask hotel reception call the taxi to airport , the hotel staff inform it should be costed about 1,500 Rubul but the taxi charged to me 4,100 Rubul from hotel to Domo airport , hotel should better verify the trusted taxi before call for guest ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vichai L., Thank you for your comment. We are really sorry you faced such a situation. The companies we are working with have other tariffs: Gett charges 2 500 RUR for a transfer and R-trans – 4000 RUR. So, most probably, there was a request to call a city taxi where the approximate price should be around 1500 RUR. Therefore, let us ask you to share some details with us: how long it took you to get to the airport? Did you pay in cash? Did you get any receipt? Let us highlight again that we sincerely feel sorry you faced such an incident. Sincerely, Anna Bakumenko Quality & Attitude Manager

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