Hotel - Novotel Moscow City
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Novotel Moscow City Hotel

4.5/5 1,541 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • FREE WIFI
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 361 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,905 reviews

Our guest reviews for Novotel Moscow City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,541 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nicholay K. Business - 12/03/2019 AccorHotels certified review
« Room is very clean, air conditioner is good, website is bad »

Service is good in your hotel but your website is so bad. I booked and paid on your website (input all information of my credit card) so your website shows me that I don't need to pay anymore in Chinese language (I can't change interface into English). I printed this information, and brought it to Moscow. When I arrived, your staff said that she can't understand Chinese, and she asked me to pay again. (If your staff only can understand English, please make your website only English) Only I can do is to use my credit card to pay again. For me, this is unacceptable. it will be a risk of double charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for Your feedback. We would like to inform You that we have checked this information and there was no double charge. Please, could You text us if everything is all right now? We will be glad to assist You. Be free to ask any questions if You have any. Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 09/03/2019 AccorHotels certified review

Everything was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback from our guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Fredrik Business - 08/03/2019 AccorHotels certified review
« Very convenient »

Excellent location for me as I was visiting the expocentre. Nice, clean, and spacious room. Quick check-in and check-out. Breakfast is good. The only bar is on first floor, and could be more cosy. A pity that there is no direct access from the shopping mall to the hotel, had been perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Moscow City! It is such a pleasure to know that you enjoyed your stay with us! Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Domenico Business - 04/03/2019 AccorHotels certified review

The rooms are small if compared with rates applied, heating do not work as expected every time I need an heater, the bed sheet are synthetic not very comfy. Every day the wifi ask for password

Our hotel has responded to the review
Our hotel has responded to the review

Dear Domenico P., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations. I will definitely inform my colleagues from technical department about this situation with heater. We hope to welcome You back in the near future to receive the opportunity to better serve you . Sincerely, Ekaterina Eremeeva Guest relations specialist

Anonymous Business - 02/03/2019 AccorHotels certified review
« hotel location and service is very good »

but hotel and hotel rooms are decorated very cheap quality and already old. the corner of the doors the carpet were already old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope that your stay in general was good. We take note of your comments. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Aija Business - 24/02/2019 AccorHotels certified review
« Thank you »

Very polite and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback from our giests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Gabriela Business - 20/02/2019 AccorHotels certified review

very nice staff, great food, clean rooms, very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Jurga Business - 20/02/2019 AccorHotels certified review
« Highly recommended »

Great service and food. Air conditioning in the room should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Novotel Moscow City! I will definitely inform my colleagues from technical department about this situation with air conditioning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Uzi P. Business - 17/02/2019 AccorHotels certified review
« great »

quiet,great breakfast, cleam and cofortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., It is such a pleasure to know that you enjoyed your stay with us! Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

Wenling W. Business - 11/02/2019 AccorHotels certified review
« GOOD »

Easy to exhibition Site and food court and shopping center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. w., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. We are glad to know you benefited from our location. We hope to welcome you again soon! Sincerely, Maria Gogleva Guest relations specialist

J. Business - 09/02/2019 AccorHotels certified review
« Nice clean and really good service among staff »

Everything was good! Breakfast somehow felt a bit under the level of the rest. Didn’t like that even booking was made many months in advance, it was absolutely no refundable and impossible to change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We are glad that in general your stay was good. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 05/02/2019 AccorHotels certified review
« Comfortable and Pleasant »

Overall my stay was satisfactorily. There are a number of minor issues that could be improved: 1. The blanket was too warm since I could not regulate the temperature of the room. 2. The cleaning service of my room took place later than 18:00 and I had to call the reception to ask for soap and clean glasses because they did not exist. 3. When clients on other rooms closed their door I could feel my bed's wall vibrating. 4. The refrigerator is not cold enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. We are glad that overall you were satisfied. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

Inna M. Business - 04/02/2019 AccorHotels certified review
« good hotel, however service leaves much to be desired »

Good location, good food. Service is weak

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs m., Many thanks for your review. We very much appreciate your comments regarding your stay at the Novotel Moscow City. We are sorry that your experience did not meet your expectations about service in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let me offer you an upgrade of the room if you would like to be our guest again. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Maria Gogleva Guest relations specialist ... Good hotel, however service leaves much to be desired Good location, good food. Service is weak

Ivar Business - 28/01/2019 AccorHotels certified review
« Hotel is nice, but there was some loud construction outside at night »

The hotel and the facilities are nice, but at night there was construction going on at night which was very loud and disturbed sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivar, Thank you for taking the time to share your feedback. We would like to express our apologies for inconvenience regarding the noisy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

О. Business - 24/01/2019 AccorHotels certified review

last stay left only disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Moscow City. Would you please kindly advise why you left disappointed with the service? If you would like to share your experience with me, please, contact me just by replying to this email. I'll be glad to listen to you. Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

Anthony Couples - 22/01/2019 AccorHotels certified review
« Memorable Stay »

The welcome was friendly all the staff very helpful - the rooms were clean and well looked after - I ordered some food in the room maybe too late which was terrible for the standard pf Hotel but generally all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback. We are glad that you appreciated service and breakfast in our hotel. It is such a pleasure to know that you enjoyed your stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Mikel Business - 22/01/2019 AccorHotels certified review
« very confortable »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. We are glad that you appreciated service in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Comur Guest relations specialist

R. Business - 21/01/2019 AccorHotels certified review
« Mr »

Location is great however I felt a little disappointed in the Minibar service as it was just two bottles of water...I had even at check in paid the deposit which I thought would mean a stocked mini bar...even once I asked reception and called from the room to see why it was not stocked...no positive result and this was disapointing. In comparison to the Crown Plaza where I normally stay I also found that there were no little goodie like a biscuit or chocolate with the tea....it is these little details I missed. Other wise it was comfortable and convenient!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hlaca, Thank you for taking the time to share your feedback. We are glad that you appreciated service in our hotel. We would like to inform you that food and beverages in the minibar are provided in the executive and junior suite rooms. We hope to welcome you back in the nearest future. Sincerely, Maria Gogleva Guest relations specialist

Anonymous Couples - 21/01/2019 AccorHotels certified review
« Excellent location and service »

Right in the Moscow business center with subway stations just a couple minutes away and shopping mall. Good breakfast and rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Rodriguez Varela, Many thanks for your review. We are glad that you appreciated service and breakfast in our hotel. Thank you for your choosing Novotel Moscow City. Looking forward to welcoming you in the nearest future Sincerely, Maria Gogleva Guest relations specialist

Robert K. Couples - 17/01/2019 AccorHotels certified review
« As a non Russian speaking tourist the Novotel staff excelled in acting on our behalf to solve all challenges quickly and efficiently with a smile. »

The hotel was immaculate and serviced to an exceptionally high standard. All levels of staff were polite and responsive to our needs. Whatever support we needed was provided quickly and to a high standard. We back packed through Europe in hostels and 2 star hotels. We stayed at Novotel hotels in Russia to overcome the language barrier as we do not speak Russian. All reception staff spoke perfect English and acted on our behalf when needed, to communicate with other Russian service providers. We will recommend the hotel to anyone whom we talk to about our Russian holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Shane K., Thank you for such warm feedback. We are glad that you appreciated servicel. I will share your comments with our team. It is such a pleasure to know that you enjoyed your stay with us! Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

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