Novotel Moscow City Hotel

Hotel location +10/ Personnel +10/ Service +10 ----Everything is PERFECT. It was business trip to Moscow. But this time I've decided to travel with family. My wife and my 2 princess are very happy with travel. Novotel Moscow City is a really Great Nice Hotel.

Friendly and helpful staff, nice and clean room, quiet ambient, good price. The best choice all around.

Great service, perfect location, clean and quiet.

The rooms are always clean and comfortable. The air conditioning was not as cool and the adjustments did not seem to work properly. Convenient having a mall next to the hotel but some commuting required to get to the main attractions/landmarks.

The kids loves the Kids corner. The staff are friendly.

Good impression from the hotel almost wasted by "Spa and Wellness" area. Design and appearance is also good, nice ergonomics, but… Sauna is not clean: boards smells like sweat, then running a towel over them, towel becomes dirty. In turkish sauna (hamame) situation is even worse: grey and black dirt and mould on tiles. In the morning - lack of shower gel, napkins, small towels. During all day - hard to meet somebody at the reception. But when met at last, had to face with rude and unprofessional behavior. For example, person from spa-reception ("Elena"), when my wife told her about problems in sauna, mentioned above, said, that it's not mud, but "wood mordant" (oh, yes - mordant that make stains on towels, smells like sweat and disappears after cleaning). After that, Elena advised my wife "to change the hotel, if you don't like ours", said that "only you see problems, others are satisfied" and added that "your complains mean nothing to us, nobody cares about them". What kind of "service" is it? Why your employees think they can be rude to the guests of the hotel instead of fixing the problems they have with they work? (to all whom it may concern: I have photo and video proves, as well as a witness of the facts mentioned above and I can provide them on demand). The rest about Novotel is pretty fine, but spa-service disappoints greatly.

The best hotel in Moscow.

Really good

Nice quiet rooms. Rooms appear to be smaller than they are, may be due to low ceiling height. Little information of timings of room cleaning will helpful. Internet speed can be improved. Wifi breaks as one walks across the hotel floors.

Magic is in the air

Hotel staff was very attentive and kind to the highest standards and I appreciated that. Breakfast was fully satisfying although the ambiente of the restaurant was depressive (cold lighting) and a little worn out. Unfortunately the ambiente of the Moscow city made an inhuman impression on me. The hotel itself is an architectural failure with dizzying corridors, bad (cold LED) lighting a claustrophobic feeling in the room facing the round empty and in these days dark atrium without possibility to open the window. Room itsefl was very comfortable and for a hotel and completely airconditioned condition in it I had a very good sleep (pillows, bed, sheet perfect - almost the most important thing in a hotel - at least for me as you do not sleep well in too many hotels). Sauna was fine althoug always deserted when I visited but that is an advantage too, actually. City is a kind of architectural and urbanistic dystopy. At this moment - unfinished with a lot of dead end paths, dirt and again - dyzzyingly designed underground shopping mall labyrinth in which one gest lost all the time. Walking between Novotel City and Crown Plaza was a nightmare.

It was fine.

Extremely comfortable room and convenient hotel location. The staff at reception is very courteous and welcoming. Convenient parking arrangement which is free for Gold members. Happy to choose Novotel Moscow City for next stay in Moscow.

The hotel was very clean, bed was perfect, room temperature, duvet, bathroom and gym were all very nice. The staff were very polite and useful, however they did not know the procedure for asking them to post two postcards to EU where the Hotel brochure said clearly that the hotel reception can assist and instead they directed me to another colleague and wait in a queue again. Clearly such a basic thing can be learned by the receptionist. When ordering dry cleaning, instead bringing it to my room I had to go downstairs and pick it up, clearly it would have been a much better experience if it was ready in the room. Lastly, Uber / taxi drivers find the hotel very difficult to navigate and cancel trips. A conversation between the hotel and Uber would assist both parties and come to a convenient way so that drivers can find the hotel much easier to find and avoid gusts waiting around. Otherwise, it was a great hotel and will come back again.