Novotel Moscow City Hotel 4 stars

TripAdvisor rating 4.5/5 1,578 reviews
Novotel Moscow City
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+ 24 Services
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Room 1

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Hotel extras

  • Free Wi-Fi, newspapers and Moscow maps

  • 1 min walk to Afimoll Shopping Center with hundreds of shops, cafes and cinemas

  • 2 min walk to the highest observation deck in Europe with unlimited ice cream

  • 3 metro stations near the hotel

  • 15 min drive to the Kremlin

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • VNUKOVO
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya 2
123317
moscow
russian federation

Tel: +74956648989

Fax: (+7)495/6648990

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW METRO :   KALININSKAYA DELOVOY TSENTR

  • By plane

    SHEREMETYEVO At 34.5km / 21.44 miles

  • By plane

    VNUKOVO At 30km / 18.64 miles - Shuttle paying

  • By train

    KIEVSKY STATION At 4.9km / 3.04 miles

GPS :55.748069, 37.53685

Currently, close to our hotel

Moscow City Days, festival

From 07/09/2019 to 08/09/2019

At 6.4 km

Moscow: in the footsteps of Doctor Zhivago

From 01/01/2019 to 31/12/2019

At 6.4 km

The lost Metro of Moscow

From 01/01/2019 to 31/12/2019

At 6.4 km

Our accommodations

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Superior Room with queen-size bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with king-size bed

  • Max. number of persons: ‌4
  • Area: From 34
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite Room with king-size bed and sofa

  • Max. number of persons: ‌4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite Room with king-size bed and sofa

  • Max. number of persons: ‌4
  • Area: From 75
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MC TRADERS

Type of cuisine: International

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MC TRADERS BAR

Photo non contractuelle / Strictly non binding

Located in the hotel lobby, the MC Traders lounge bar is the ideal place to relax. A wide range of drinks and snacks is available to suit all tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 975 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,343 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,578 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Staying at hotel went well and I did not have any complaints. However, I wrote an e-mail on 5.7.2019 and asked for a receipt of my stay to the following address: H7… and so far I have not gotten any reply.

Dear Mr. U., Thank you for your feedback. I said the information to colleagues, they will contact in the immediate future. Sorry for the long waiting. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. Hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

It mostly ok, but there are ways to improve

Customer review rating 4.4/5

Gladunyak R. Business - 05/07/2019 AccorHotels certified review

I didnt like, that the staff at the reception is very slow... Plus, anytime i tried to diala reception from my room - nobody answered, ever... Plus, the usb plug in my room didnt work, but i couldnt tell it to anybody because nobody took phone in the reception and when i was on the 1st floor the lines to the reception were too long to wait And you have this nice lamp near the tv... i just couldnt figure out how to turn it off, unless unplugging it...

Dear R. H., We very much appreciate your comments regarding your stay at the Novotel Moscow City. I will share your comments with our team. We strive to continuously improve the quality of our services. Your comments will help us to become better and fix our drawbacks. We hope to see you at our hotel soon and we will do our best to make your next visit much more pleasant than the previous one. Sincerely, Anton Mirkin Guest relations specialist

GREAT

Customer review rating 4.4/5

Indivar P. Couples - 30/06/2019 AccorHotels certified review

My fav hotel in moscow

Dear Mr.p., Thank you so much for your marvelous feedback! We are so happy to know you enjoyed your stay with us! Looking forward to welcoming you back! Anna Bakumenko Quality & Attitude Manager

It was satisfactorily.

Customer review rating 4.4/5

Atila Business - 27/06/2019 AccorHotels certified review

I stayed several times at Novotel Moscow City before. The location of hotel is great, the rooms are clean. I like the rooms with city view but last time I stayed at the room with a view of backyard. Since I am a member, is it possible to make it as preference? I always eat at the restaurant. I like it before but this time frankly saying it wasn't t tasty like before.

Dear Atila O., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, С наилучшими пожеланиями, Anton Mirkin Guest relations specialist
Customer review rating 4.4/5

Davor N. Business - 19/06/2019 AccorHotels certified review

Everything was OK, except I was charged additionally 24RUB on 13.06 - one day after I left hotel. I know amount is small, but problem is I was charged without my consent one day after I left hotel. This is not good business policy. I am not aware why this is done. This ruins my overall experience with your hotel.

Dear Mr. N., I've just sent you the letter to your e-mail. Sincerely, Anna Bakumenko Quality & Attitude Manager

Very good

Customer review rating 4.4/5

Paul B. Friends - 19/06/2019 AccorHotels certified review

Nice rooms. Nice location. The breakfast was excellent. The gym could do with a few more weights. Not sure how necessary it is for the internet to require you to log in again every 24 hours.

Dear Mr. B., Thank you for your feedback. We are glad that you appreciated service breakfast and location in our hotel. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Nice location with convenient neighborhood

Customer review rating 4.4/5

Tanya Business - 18/06/2019 AccorHotels certified review

The location is perfect for business trip in Moscow City. Room is tidy. The black staff was super helpful and friendly. All female staffs were friendly as well. Only a white guy, was really unappreciated. I have checked out on 14th June. He was really unfriendly and treating people differently. Without him, the stay could be much better.

Dear Congxiao T., Thank you for your review. We are glad that your stay in general was good. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Excellent service

Customer review rating 4.4/5

Aliya Families - 17/06/2019 AccorHotels certified review

Thanks a lot to managers Stanislav Titov on reception and Anastasia in Novotel Moscow city !

Dear Mrs. A., We are really glad, that everything about the hotel anticipated your expectations! We would like to thank you that you found our staff to be professional. It is the best motivation for us in our work and your recommendations is our greatest reward! We will be happy to welcome you back at our hotel again! Sincerely, Maria Gogleva Guest relations specialist

Much better than expected

Customer review rating 4.4/5

Yelena Business - 17/06/2019 AccorHotels certified review

Nice business area, completely new, well-equipped hotel with a good service. The only one small aspect was not good for me as a girl: not enough light in bathroom to do makeup. Besides that’s one of the best hotels in Moscow. I would totally recommend to all my friends and colleagues.

Dear Mrs. G., Thank you for your great feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. It is such a pleasure to know that you enjoyed your stay with us! We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Perfect

Customer review rating 4.4/5

Ed Families - 15/06/2019 AccorHotels certified review

Service was great, staff was accommodating and friendly

Dear Mr. A., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Worst experience ever at Novotel Moscow city

Customer review rating 4.4/5

Alex Solo - 11/06/2019 AccorHotels certified review

I’ve initially booked my stay at Novotel through hotels.com, for one night, 8th of June. When I arrived at the hotel, receptionist Dmitry, was extremely incompetent, and couldn’t find my booking. So he told me to either wait unknown period of time or book again at the reception. So I’be paid again for the booking. After that, the nightmare didn’t end , he had troubles checking me in, and refused my stay. I asked him to contact the manager, which he did, the manager guided him what to do, so he eventually checked me in. When I walked into the room, I’ve noticed that the windows were facing inside the office space. So I rang the reception and asked Dmitry to provide me a normal room with a street view, he told me the hotel was full, which was a blatant lie. So I ended up paying double, even though having a silver status Accor hotels, I’ve had a worst experience. Many thanks Alex

Dear Mr.T., Thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Could you pls kindly send me the confirmation of your initial reservation on hotels.com in order so we could investigate the issue as there was no reservation (paid/unpaid) on your name for your date. Looking forward to receiving a letter from you, Sincerely, Anna Bakumenko Quality & Attitude Manager

David C.

Customer review rating 4.4/5

David C. Business - 10/06/2019 AccorHotels certified review

Excellent stay at the Novotel Moscow City and would certainly recommend this hotel.

Dear Mr. C., Thank you for your great feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

My experience was good, not outstanding.

Customer review rating 4.4/5

Chris R. Friends - 10/06/2019 AccorHotels certified review

Beds are small.

Dear Mr. R., Sorry I can not respond in your language. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

It’s ok

Customer review rating 4.4/5

Rezida Business - 09/06/2019 AccorHotels certified review

It’s ok , staff should be more friendly , girl in reception was rude

Dear Rezida A., Thank you for your review. We hope that your stay in general was good. We take note of your comments. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Two rooms - business and family.

Customer review rating 4.4/5

Anonymous Business - 07/06/2019 AccorHotels certified review

Helpful service and rooms clean. My husband, sister and daughter later joined me for family time in Moscow.

Dear Mr. S., Thank you for your feedback. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

very good hotel, I will come back next time

Customer review rating 4.4/5

L. Y. K. (. Business - 04/06/2019 AccorHotels certified review

the location is good to expo centre (only 5 minutes walking distance) the only thing i am concerned is I am accor member but booking through booking.com, the point can not be counted, whether you could have better solution with booking.com to solve it

Dear Mrs. L., Thank you for your feedback. Points could be credited only if you book directly (on-site, by-mail, telephone, etc), because as a hotel we pay commission to booking for every single reservation. By crediting points we motivate our guests to book directly (by the way you as a LeClub member you receive 10% discount on rate while booking online). This is the principle of any loyalty program. We'll be glad to answer your questions if any. Looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

mediocre

Customer review rating 4.4/5

Gs Solo - 31/05/2019 AccorHotels certified review

compared to my last visits this time was far less enjoyable. my internet connection was very bad (i complained to the reception and while they told me it will be fixed it remained very bad throughout the stay). my room was very farthest room from the elevator I have booked a taxi to the airport from the hotel at 04:45 it only arrived at 5.05! and I almost missed my flight. I hope my next experience will be better.

Eveeruthing was excellent, but thview((

Customer review rating 4.4/5

Artem K. Business - 27/05/2019 AccorHotels certified review

I stay in your hotel regulary when in Moscow. And i always book a room in advance, besides I'm a silver member of your loyalty programm. But every time I get the room with halloffice view (inside the building), and I've never had the room with Moscow-City view((

Nice Hotel in Moscow City

Customer review rating 4.4/5

A.j.,c. Business - 20/05/2019 AccorHotels certified review

I use your hotel 3/4 times a year, I'm happy about it.

Dear Mr. C., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Good

Customer review rating 4.4/5

Wolf Business - 19/05/2019 AccorHotels certified review

Very clean, close to office but air condition either loud or when of getting hot

Dear Mr. W., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist
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