Hotel - Mercure Goiania Hotel
Mercure Hotel Mercure Hotel

Mercure Goiania Hotel

4.0/5 1,279 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 177 rooms
  • 151 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,409 reviews

Our guest reviews for Mercure Goiania Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,279 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Donald D. Couples - 23/02/2019 AccorHotels certified review
« Bad experiences/surprises while at the Mercure/Accord hotel in Goiania, Brazil »

I have two HUGE complaints: 1) The standard practice throughout the hotel industry is to charge the customer extra when he stays beyond the check-out time, which we told is twelve noon. We were booked through Feb. 20, which means in our case were checked-in and should have been charged until the end of Feb 20, which is 12 noon of Feb 21, according to standard practices. Instead, we were told that after 12 MIDNIGHT of Feb 20 we were into a new billing day and were charged on extra day (both Monica Rodrigues and her boss at the check-in counter told this). We were never told of this policy, and it is unheard of in the industry. We feel were cheated and deserve both an apology and a rebate for the extra day. 2) Our phone service to our room was, without warning, cut off the evening of Feb 20, before the end of our stay (regardless of your billing/stay policy). This is outrageous, unacceptable, and possibly illegal. Conclusion, these two very negative experiences dominate our feelings regarding our stay at the Mercure. Your dishonesty and lack of transparency lead us to conclude we will never recommend nor ever stay again at any Mercure/Accord hotel, especially any in Brazil

Edu Business - 11/02/2019 AccorHotels certified review
« Pleaseant »

The staff was very kind. First, I got a very tiny room with no window. I requested a room with a window and I was upgraded which made my stay much more pleasant. Clean rooms, breakfast was good. Nespresso coffee which I love. Everything cool. If I get to go back to the city I would definitely book there again.

Matheus B. Couples - 11/02/2019 AccorHotels certified review
« Nice and comfortable place to stay. Just a small problem. »

A very good experience. The hotel is well located and with a nice overall quality. Only complaint is that the shower was displaying problems. The bathroom features a traditional shower and detachable hand shower. We noticed that the main traditional shower was not working, just dripping a bit, and we warned the Reception the moment we were leaving for a city tour. They told us that they would fix while we were away and it would be solved when we got back. Yet, the problem was not fixed upon our return. Since we were staying just that other night, we didn't bother complaining again.

Daniel M. Business - 23/01/2019 AccorHotels certified review
« It didn't attended to my most basic needs »

We stayed at the hotel because we need to attend to a wedding. At the time we were getting prepared, the hairdryer was not working. I called reception and they said they would try to get another one. Some time later ( I was getting late for the wedding) I called back and they said all the hairdryers where being used and there was nothing they could do. After some verbal fight I got a hairdryer and was late for the wedding. When you go to a hotel you expect some basic things to be working. If there is a problem you expect the problem to be solved and not to hear the phrase: there is nothing I can do.

Anonymous Business - 14/11/2018 AccorHotels certified review
« Pleasant staff, strange smelling room »

Uneventful

Leonardo Business - 29/10/2018 AccorHotels certified review
« Practical and excellent in its amenities and services »

Was in Goiania for business - 1 day - quick service, good amenities (I used the gym) and great breakfast. Restaurant in lobby also great option while in town in a hurry.

Mark Business - 04/10/2018 AccorHotels certified review
« Mercure Goiania Hotel »

The staff was outstanding - Check in was very enjoyable, efficient and friendly. Th staff made me feel at home.

Patricia K. Solo - 10/09/2018 AccorHotels certified review
« Great experience »

Clean, very confortable, excellent food and good service!

Renato Couples - 29/08/2018 AccorHotels certified review

The bed is quite small, I guess. The towels are very thin.

Edson B. Couples - 11/07/2018 AccorHotels certified review

Very good.

Fabiana R. F. Business - 09/07/2018 AccorHotels certified review
« VERY GOOD »

THE ROOM IS VERY GOOD, THE BREAKFAST WAS GOOD TOO. PEOPLE THAT WORKED THERE WERE GENTLE.

Amanda Business - 28/06/2018 AccorHotels certified review

Only one large towel and one small one, normally you would have 2 large ones No soap to wash the hands The table on top of the mini fridge was full of crumbs (of some cookie or chips) - dirty!

Marcelo D. Business - 23/06/2018 AccorHotels certified review
« Bad experience »

I had many problems with my recent stay at this hotel: - the reserved room was ugly, with no windows !!! Unbelievable i've never seen a room like that before. - staff at reception desk promptly change my reservation and allocated me a new room (now with windows!!!) - after that, I had 4 issues of magnetic key not working - at the second day, when I returned to the room, it had not be cleaned (I had to call the staff about it) - at the third day, the breakfast room was a mess...

George L. Business - 23/06/2018 AccorHotels certified review
« Very Good »

I stay at this hotel once a month. The rooms are good, the breakfast as well. I recomended to advise the waiters (breakfast) to do not take the dishes from the table before confirming the guest has finished. I left a full dish on the table and went to the buffet to take some water and when I came back the dish had been taken.

Luiz Business - 18/06/2018 AccorHotels certified review
« Mediana »

Nada de especial

Vicente Business - 14/05/2018 AccorHotels certified review
« Bad laundry »

Very bad laundry service. Everything went back with stains on it. And you charged a lot for it. Noisy on the first floor. Otherwise good accommodation but A/C cannot be regulated.

Marconi D. Families - 14/05/2018 AccorHotels certified review
« SATISFEITO »

Relaxante, tranquila e confortavel

Hudson S. Business - 30/04/2018 AccorHotels certified review
« A Pleasure stay »

I made the reservation through the Accor app, and insert some needs for my stay. The clerk that made my check in ( unfortunately I forgot his name) was amazing ,noted every requested and fill them. The accomodation was very nice. The restaurant with jazz section was nice , meal also. Next time I will choose the hotel again. Team very friendly and funky, location nice as well.

Allyson C. Business - 26/04/2018 AccorHotels certified review
« Not the standard Mercure is know for »

3 main complaints 1) Towel quality - very poor quality and clearly many years old, the smell was not good either. 2) Air conditioner - in my room the air was leaking on the carpet and at the moment I turned the TV off to sleep that dripping sound made me very uncomfortable 3) Air conditioner position - the air outlet is right on top of the bed, there are no comfortable temperatures to set because of this

Anonymous Business - 28/03/2018 AccorHotels certified review
« nice, as expected »

clear, easy, fast check in...

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