Pullman Oceanview Sanya Bay Resort & Spa Hotel

TripAdvisor rating 5.0/5 2,600 reviews
Pullman Oceanview Sanya Bay Resort & Spa
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Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000
sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our accommodations

Superior Garden View Room with 1 king-size bed, tropical garden view

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Superior Garden View Room with 2 Single Beds, Tropical Garden View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Ocean View Room with 1 King Size bed, Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Ocean View Room with 2 Single Beds, Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Pool Access Room with 1 King Size bed, Tropical Garden View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Grand Ocean View Room with 1 King Size Bed, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Grand Ocean View Room with 2 Single Beds, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

FAMILY ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 45

Executive Room with 1 King Size Bed, Executive Lounge Access, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Executive Suite with 1 King Bed and 1 Living chinese cultural exhibitions

  • Max. number of persons: 3
  • Area: From 78
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

FAMILY SUITE, 1 King Size Bed , 1 Queen Size Bed, Garden View

  • Max. number of persons: 5
  • Area: From 120

Apartment Deluxe Suite with 2 Bedrooms, 1 Living room and Kitchen, 180° Grand Ocean View

  • Max. number of persons: 5
  • Area: From 120
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Apartment Deluxe Suite with 3 Bedrooms, 1 Living room and Kitchen, 180° Grand Ocean View

  • Max. number of persons: 6
  • Area: From 180
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Villa with private swimming pool, 3 bedrooms, 2 living rooms, 1 kitchen, garden view

  • Max. number of persons: 8
  • Area: From 380
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SUN BAR

Photo non contractuelle / Strictly non binding

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

4,588 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,600 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Holiday Experience

Customer review rating 4.6/5

Qingyuan S. Families - 01/10/2019 AccorHotels review

+Staff was very nice and friendly +Nice and clean room with the amazing sea view -Not too much food choice @ Club Lounge

Dear Qingyuan S., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so glad that you were satisfied with our staff service and our room,and we are so sorry that our food choice of Club Lounge did not meet your expectation.Please allow me to express my sincerest apologies.I will feedback this suggestion to our relevant department for improvement, and hope that you can see our progress in the future. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Delightful Experience

Customer review rating 4.6/5

Jonathan Couples - 29/09/2019 AccorHotels review

The hotel was nicely located near to the beautiful beach of Sanya Bay. The hotel staff rendered excellent support when we had trouble with local phone applications. Especially Jeff and Niki at front desk who went above and beyond to ensure we were well taken care of. Overall, a very enjoyable stay.

Dear Jonathan, It is always a pleasure to receive positive feedback, we are very happy that you are satisfied with our location and service, especially the praise for our staff, Jeff and Niki, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Very pleasant stay in Santa

Customer review rating 4.6/5

Willem K. Couples - 17/09/2019 AccorHotels review

We are very pleased to report our excellent experiences from our stay in Santa, not a very well-known place for non-Asian. Santa is a very pleasant place - and the Pullmann Oceanview is a perfect resort of a retreat. The hotel is practically right at the beach (a small underground corridor bring you to the guarded private beach). We hd ordered a pickup service from the airport - and were friendly welcomed in the hotel by Vivian. She showed us our upgraded room - a suite on the 15th floor - with breathtaking 180 degrees view over the hotel garden and the ocean - we now understand why the hotel got its name - Ocean-view - During our one week stay in the hotel - the friendliness of all Pullmann personal is striking - during the breakfast Cindy and Charlotte guided us to our quiet "own table" outside at the waterfront - Jennifer in the lounge is a very hospitable lady and makes the lounge visits very worthwhile - and Mr. Saffian and his team makes eating in the hotel - especially in the BBQ restaurant - to a very nice experience - with well presented and excellent choice of food - the hotel and the outside accommodations a paradise for (young) children - and especially the "feeding-fish" activity is striking! Although the hotel was almost full booked - we found the room - pool and restaurants pleasant and not overfilled. Upon departure Nicky and Kelly handled our somewhat difficult administration professional - friendly and smoothly - We look back to a great stay - and evaluate if we will take our children and grandchildren to this Pullmann hotel next year - it is well worth it!

Dear Willem K., Thank you for your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad to note that you have had an excellent experience, and that you are satisfied with our room & its breathtaking ocean-view, our restaurants, the children’s activities, our “private” beach and our friendly staff services, especially the praises for Vivian, Cindy, Charlotte, Jennifer, Nicky and Kelly, as well as our EAM-F&B, Saffian, of their high level of service. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
Customer review rating 4.6/5

Charles Couples - 26/08/2019 AccorHotels review

The experience was amazing

Dear Charles, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Staff extreme motivation cannot recover the many gaps in organization and services

Customer review rating 4.6/5

Anonymous Families - 22/08/2019 AccorHotels review

Strenght: staff motivation and care Weaknesses: beach, shops, food offer, room extremely noisy

Dear Mr.A., Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.We will strengthen the management of beaches, shops, restaurants and rooms, and strengthen staff training to provide our guests with a quiet and comfortable accommodation. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Another very enjoyable stay at this luxury Sanya hotel

Customer review rating 4.6/5

Sammi M. Couples - 16/08/2019 AccorHotels review

We flew to Sanya from London and ended up staying at this hotel for the whole two weeks. It was our second long stay there and it feels like a home from home for us now. The hotel has a great location near to the beach and airport. The swimming pools are excellent particularly for non-swimmers and children. The rooms are spacious and modern. The buffet breakfast is very extensive with a mix of Chinese and Western food. The staff were very friendly and helpful including in particular Seven (VIP manager), Kevin and Serena (reception), Eric, Jennifer and Angel (executive club) and Lila and Cindy in the restaurant. Carlo and Allan also helped us out at the swimming pool. Thanks also to the general manager Danny for his great hospitality including dinner on our final night. The whole experience made us feel like VIPs and we are looking forward to staying at this hotel again when we next have the chance to visit Sanya.

Dear Sammi M, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful stay experience, and that you are satisfied with our location, the facilities, the room and the breakfast, as well as the friendly service of our staff.Especially the praises for Seven, Kevin, Serena, Eric, Jennifer, Angel ,Lila, Cindy , Carlo and Allan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Very good

Customer review rating 4.6/5

N.p.h. Business - 15/08/2019 AccorHotels review

Staff are very efficient and in Sanya where very little English is spoken it is very helpful that the staff have a good command of the English language.

Dear N.P.H., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.Thank you very much for your praise of our service and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Great hotel, great staff, and great everything

Customer review rating 4.6/5

J L. Families - 14/08/2019 AccorHotels review

After I booked the hotel on their website, I was greeted right away by their staff (don't remember if it was Vivian, sorry) to confirmation the reservation and ask about any specific needs. On the day before we left for our trip, Vivian called and asked about our flight info to prepare for the room. Thanks for Vivian's help, the check-in was a breeze. And we were deeply impressed by the elegant decoration of the hotel and the word "welcome" made by the leaves on our bed. The location of the hotel is great, with great view of the sea and beach. The staff at the executive lounge were also very helpful, and the snacks were delicious there. Overall it was a great stay for us, couldn't be better.

Dear J L., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. We are so glad that you are very satisfied with our service, location and the snacks in the executive lounge,especially the praises for our staff, Vivian, of her high level of service. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Mr

Customer review rating 4.6/5

Rw Families - 02/08/2019 AccorHotels review

I am very satisfied with the hotel, facilities were excellent for families and staff were attentive and helpful.

Dear RW, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are very glad that you are very satisfied with our facilities and services. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Great family holidays in Sanya

TripAdvisor rating 5.0/5

weijingb Family - 29/07/2019 TripAdvisor review

We appreciated very much our 8-days stay at Pullman. My parents and us were all very happy. What we enjoyed most: Our 3- bedroom apartment was spacious and well organized. There is a kitchen with a big refrigerator. The washing machine also made our stay more convenient. We also liked to have dinner and lunch all together in the living room. The cuisine was overall delicious. We ate very well. There are plenty of choices for the breakfast, from Asian to european taste. The room service was very good. We ordered almost every day, except once, the meal was delivered in less than half an hour. We also liked very much the swimming pools. The bigger one was adapted for children and you can really play.. Our 5-year old enjoyed it everyday. I personally prefer the another one which was reserved for swimming. There is a real thinking for family and children. The indoor playground is huge, parents can stay with their kids. The small park just outside of the main restaurant is very nice for small children. There is even a kid corner in the restaurant. The beach is also ok. I find it a great service that hotel built the underground path so clients don't need to cross the street to the beach. Sanya bay is certainly not the best beach even, but during the daytime (around 12am) when the water is calmed, it is still pleasant to go to the sea. For my boy, he liked to play with sand on the beach. A special note for the RedSun bar on the 17th floor of the main building. Only hotel guests have the access. We discovered this beautiful place the 3rd day after our arriving. The view was magnificent. Very few guests come to this bar so it is very quiet even intimate. The RedSun bar became the favourite place of my husband and me, we liked to have our dinner or drink a glass of wine every evening. There is a real service mindset shared by the hotel staff. The Concierge and the front desk (of our building) gave useful advice and ideas, very helpful to organize trips to discover Sanya and around. All the staff were nice and friendly and ready to help whenever we needed. Small remarks The Cesar salad is expensive giving the small portion and it is served without parmesan. The food waste seems somehow important at the breakfast. Some guests took far more than what they could eat. Overall, we enjoyed very much our stay at pullman. A big "thank you !" to your staff and hotel. If we come to Sanya another time, we will certainly come back again!

Dear weijingb, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful experience, and that you are satisfied with our room, the breakfast, the room service, the swimming pools, the children's facilities, the hotel-specially-built underground passage, the nice and friendly service of our staff, as well as the Red Sun Bar, a serene and quiet outlet with a magnificent view. We are sorry to hear about our Caesar salad’s parmesan cheese. We checked with the kitchen that apparently there were parmesan cheese in the Ceasar salad served to you, except that it was in a powdery form and probably there was too little in it. We will revise the presentation with Parmesan slices instead of Parmesan powder form. Appropriate kitchen retraining will be conducted immediately. We will also review the pricing and the portioning as suggested by you. Thank you for reminding us about the waste of breakfast food by our other breakfast guests. We, as well as our Accor head office and the China government, are committed in reducing food wastes which is why we have placed reminder stands on all the tables on the said issue, and we will do our best to remind some of our guests again. At Pullman, we are committed to providing professional and personalized services to our customers. It is our honor to provide you with a wonderful stay experience. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to you & your family’s future return visit. Yours sincerely, Danny JC Yeo General Manager

Treated like family, and all the assistance we required

Customer review rating 4.6/5

Peter W. Families - 10/07/2019 AccorHotels review

Our stay was fantastic, the staff were very helpful and looked after my family with a lot of care, they were always available to help us and assist us with anything that we required. The rooms were very comfortable and the breakfast was out of this world, the staff were the best as they would always help us and do anything to help make our stay better,they were a great assist to this hotel. I couldn’t have asked for a better stay at an accor hotel, one of the best we have stayed at.

Dear Peter w., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are very glad that you were very satisfied with our service,our room and breakfast.At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

A little nicer than average, but not great.

TripAdvisor rating 5.0/5

James K Couples - 10/07/2019 TripAdvisor review

This hotel charges for nearly everything outside of the room except the pools. While food should have a charge, I cannot see paying as much for food and drinks as they ask you to pay. For instance, a glass of Jack Daniels is 78 yuan or roughly $12 a class. The dinner buffet was about $45 a night per person or 318 yuan. Using the other things like the arcade, golf room and so on was 30 yuan for 3 minutes or $5 for 3 minutes. If you stayed for 30 minutes that would have been $50 or 300 yuan. That is simply ridiculous to me. I am not a cheapskate , but at these prices you have to be well off, too, and not care about money.

Dear James K, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Just to clarify that we do offer a lot of other freebies besides the room and the pool, eg the water theme park slides are free to use the whole day, besides the children’s corner with trampoline, the American pool and table tennis tables, and on a daily basis , our staff organize personal guided kids’ programs from 9am to 7pm that are completely free for all our guests’ children. Regarding the charges for food, drinks and entertainment items you mentioned, we assure you that our prices are based on Sanya’s market prices, besides higher quality and added values. For example our dinner buffet offers not only a big variety of tasty Brazilian freshly bbq’d beef, pork, chicken, lamb, fish, oysters and other seafood, it also offers 3 choices of hotpots (Thai, Sichuan, Local) with more than 15 types of DIY-cooking seafood, meat & live-seafood, cold seafood iced box that include Alaskan crabs, prawns, local crabs, sea snails, razor clams , shell-fishes and more than 10 types of local Chinese and international hot dishes, besides Chinese herbal soups, Italian pizzas, French cheeses, bread, fresh salads & various types of sauces, freshly-prepared sushi and sashimi, Arabian Sharwarma wraps, on top of a free flow of local beer, French red wine, soft drinks besides French pastries and a multi-choice of ice creams and shaved iced-drinks and more. There is a lot of added value in our buffet. On the drinks prices, we have no complaints so far from our hotel guests. This is the 1st , and we will certainly review this based on your feedback. The 3D Golf game is a high quality game and is played in a separate big dark room with a big 10 feet long 3D golf screen of more than 69 choices of virtual golf courses (include the famous Scottish St Andrews) and it has no time limit. The other 3D Safari Shooting game is another high quality game with a real shot gun replica in another separate dark room with a big 10 feet long 3D screen. This game is based on speed and time limit. While the other children arcade games are small machines and time-based, and charged like any arcades in town. We are very sorry for the inconvenience caused by the perceived “pricing” problem, and we attach great importance to every guest's suggestions and experiences. We will make some appropriate adjustments according to your suggestions and strive to provide every guest with a very satisfactory experience. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Danny JC Yeo General Manager

Great Stay

Customer review rating 4.6/5

T. Families - 02/07/2019 AccorHotels review

Received warm services from every staffs once we reach the hotel. We booked the 3 bedroom apartment and the unit was spacious, clean and comfortable. Superb sea view from the apartment! Hotel provide wide foods selection and there is a little breakfast corner for kids. The foods at the Chinese restaurant “The One” taste great! The hotel also provides many facilities for kid & adult. Basically Pullman Oceanview Sanya Bay is a great family resort. Overall we are satisfied and felt happy to choose this resort.

Dear T., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are so honored that you are very satisfied with our service, our room,restaurant and facilities.At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

A short but a wonderful family vacation in the Pullman Oceanview Sanya Resort

Customer review rating 4.6/5

Thomas S. P. T. Families - 01/07/2019 AccorHotels review

We stayed in a 2-bedroom apartment with huge balcony and spectacular sea view. We had happy time in the free form swimming pools and great relaxed moment in the Club Lounge (Red Sun Club). The food in the Chinese Restaurant is excellent (with discount from Accorplus Card ). Our tanks to the staff team during our stay : Agnes (Apartment Reception Desk), Zoe (Car driver), Alisa (Red Sun Club), Yoyo (Reservations), Vivian (GSM).

Dear Thomas S P T., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are glad to note that you were very satisfied with our room, swimming pools and restaurants .Especially the praises for Agnes, Zoe , Alisa , Yoyo and Vivian, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

It was a very pleasant stay

Customer review rating 4.6/5

Chua C. C. Families - 30/06/2019 AccorHotels review

It was gòod, the facilities was good with lots of activities for the kids.

Dear Chua C. C., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Good

Customer review rating 4.6/5

Collin Business - 05/06/2019 AccorHotels review

Place was excellent and near the beach

Dear Collin, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
Customer review rating 4.6/5

Tiberiu T. Couples - 31/05/2019 AccorHotels review

Excelent

Dear tiberiu t., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your return soon. Sincerely, Naomi Zhang Guest Experience Manager

Nice room and view but still have rooms for improvement

Customer review rating 4.6/5

Boris L. Couples - 29/05/2019 AccorHotels review

Really nice room and view, the food quality for sands and the chinese cruisine. The massage was very good. However the choices and the quality for breakfast and the lounge of 17/floor were below expectation. I was also surprosed that I saw a rat was running around the sand restaurant.

Dear Boris L., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were very satisfied with our room and the food quality of our Sands restaurant & Chinese restaurant.At the same time, we are very sorry that the quality for breakfast and the lounge of 17th floor did not meet your expectations. I will give your comments back to our relevant departments. We will further improve the food quality and variety of our breakfast and the 17th floor lounge.And about the rat you mentioned,we are very sorry to have caused you great inconvenience.We will strengthen inspection to ensure this will not happen again. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us . We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Very enjoyable stay

Customer review rating 4.6/5

Ian Couples - 25/05/2019 AccorHotels review

Great ocean views from hotel and room with fantastic hotel and catering staff. A special mention and thanks to Cindy(deputy manager of catering) who we observed to be very helpful and attentive to all guests. The executive lounge was very relaxing with a great team looking after us and thoroughly enjoyed the cheesecake. We had the opportunity to undertake some leisure activities including billiard room and he interactive safari room which was great fun. The rooms were very clean and maintained well. Loved the elephant who greeted us. The beaches were great with warm water from the China sea. Overall we thoroughly enjoyed the stay and highly recommend the hotel and staff .

Dear Ian, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedbacks from our guests. We are glad to note that you were very satisfied with our room, the towel-folded elephant welcome on your bed, staff service, executive lounge and the many leisure activities and especially the praises for our Assistant manager of the Sands All Day Dining outlet, Cindy, of her high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It is our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Great service beautiful location

Customer review rating 4.6/5

Cheryl Couples - 20/05/2019 AccorHotels review

From the moment we arrived given a coop towel and cold drink . Accomodation was very comfortable and always clean .Staff were very helpful with any questions we were very impressed a beautiful resort will definitely come back

Dear Cheryl, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are glad to note that you were very satisfied with our service and location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
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