Hotel - Pullman Oceanview Sanya Bay Resort & Spa
Pullman Hotel Pullman Hotel

Pullman Oceanview Sanya Bay Resort & Spa Hotel

4.5/5 806 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
  • Airport shuttle
    • SANYA PHOENIX (Paying)
    • SANYA PHOENIX INTL (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court
  • Beach and water sports
    • Boat excursions
    • Private beach (Nearby)
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 467 rooms
  • 114 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 29 family rooms
  • 21 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • TV room service ordering
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 3,343 reviews

Our guest reviews for Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 806 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hcao Families - 15/07/2018 AccorHotels certified review
« Hidden Gem in Sanya »

We had been well looked after by Vivian and her team since reservation till check out to the airport. The hospitality was warm and our requests were met promptly. Room to improve is the breakfast selection and layout, it got quite bored after a few days stay. Overall, Vivian and her team expressed the willingness to go the extra mile for a Le Club Elite member and a reflection of the professionalism of the hotel senior management is therefore well noted. I have been Le Club Platinum, Lifetime SPG Platinum 100+, Hilton Diamond and Hyatt Globalist for years, Pullman Oceanview Sanya exceeded my expectation and will recommend to anyone visiting Sanya!

Our hotel has responded to the review
Our hotel has responded to the review

Dear H Y C, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thanks for your high comliment to vivian and our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

L. C. L. Solo - 12/07/2018 AccorHotels certified review
« Very warm and friendly staffs... »

Fantastic and great service was experienced throughout my stay. Appreciate great hospitality from Vivian at front desk, as well as Edward and Cindy at the restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C LL, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Glad to hear you like service provided by Vivian,Edward and Cindy.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

L. J. Friends - 12/07/2018 AccorHotels certified review
« Perfect weekend »

It was a great weekend in Sanya, a greeting, a smile all around me when I arrived hotel. Check in was efficiency, Jeffer was very helpful and Jojo also when I'm Checking - out. Room was amazing, perfect sea view, even hotel opened over 7years but maintain was did good gob. I guess this hotel should be a great leader to leading his team did all of those great achievement. Thanks again for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J L, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thanks you for mentioning Jeffer and Jojo's helpful service druing your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

Lydana H. Couples - 09/07/2018 AccorHotels certified review
« Great stay experience! »

In such a soft and warm season, please accept my sincerely blessing and deep concern for you. I would like to convey in this letter with my heartfelt thanks to you for the stay perfect experience in Pullman Oceanview Sanya Bay Resort & Spa. Now It's my honor to complete this survey: Beautiful environment,the best service of all my hotel stays,a delicious breakfast and an elegant lobby, all remind me of home. ln particular,I'd like to give my thanks to your member: The FO Miffy and the Sales Agent Fanny They all gave me great services and I felt the respect and kindness from Them. They're the best service I met,compared with the other when I experienced in other hotels. Throughout life,we rely on small groups of people for love,admiration,respect,moral,support and help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LD H, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thanks for your high praise to Miffy and Fanny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

Maverick T. Families - 27/06/2018 AccorHotels certified review
« Second Time, Same Place, Still Great!! »

This is a great experience in staying at your hotel, everything was great during our staying. Your staff are friendly, caring and professional, especially Vivian, the gril who greeted us when we arrived. This was our second time staying at your hotel, both were family trip with children and baby, while this is important to stay together and your villa is just prefect for 10 people!! If you ask me if there is any room for improvement? I can hardly think 2 of it, but are some minor stuffS. The first is the temperature of your main restaurant next to the swimmin pool, while it was quite hot when we having our breakfast there. The second one is the postal service, while your hotel doesn't keep any stamps for international postal and I couldn't post my postcards to Hong Kong. Overall speaking, your team is PREFECT, thumbs up to your team, please keep it up!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S Y T, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Anyway,the temperature of restaurant near swimming pool and postal without international stamps issues will be share to related departments to get improve.Thanks for your suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

Anonymous Families - 19/06/2018 AccorHotels certified review
« Comfortable stay »

Comfortable stay with rooms for improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear K W C, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thank you for leaving such a high comment to us. I will share it with all our team .Your compliments is always an encouragement for all of us to strive to move on and get better .We are looking forward to have you stay with us once again . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager

Hao Z. Couples - 11/06/2018 AccorHotels certified review

I booked a Superior Garden View Room and had been upgraded to an Executive Suite because of my platinum status. I could get a fantastic view of sea and beach which is wonderful. The suite was comfortable, clean, spacious and functional. The staff was very helpful and polite. The Chinese restaurant is also among the top in the city. I would like to give my special thanks to Vivian, Serena and Jojo who had delivered an excellent service and made my stay a unique and memorable one. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hao Z., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Lisa Weng

Solo travel - 04/06/2018 TripAdvisor review
« Decent Experience »

Overall quite decent experience. Paying for the cheapest sea view room but actually can bearly see (from level 5). Breakfast shall improve the most. Compared to Pullman in other countries (eg Indonesia), here has fewer variaties and easier to get sick of the food. Main hall area is a bit hot even at night. This will definitely affect bar business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear judge1035, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. We are sorry that some of your experience you specified did not meet your expectations. Please allow me to express my sincere apologies. Your feedback is very important to us ,and we are taking the appropriate measures to address the problem and prevent future occurrence. On the view from your room, our hotel offer both Garden views and Sea views, and you have the option to change the room if you think that your view is not to your satisfaction. The garden view rooms will have trees and greeneries as part of the view, while you can see the full Seaview or Oceanview if you preferred. Our breakfast is very wide-spread and is popularly balanced with Western, Asian and Chinese varieties, and probably you may have some particular food from Indonesia that you may expect and we hope to get your specific suggestion to enrich our variety further, while on point to note, on a daily basis, we already have daily specials from different countries like Adobo from Philippines, Bulgogi from Korea, etc. About the heat in the night, considering we are a tropical Island, and travelers who comes to Sanya is coming for the fresh air and warm weather, and therefore, it is definitely hot at certain nights of the week, but we do have electrical fans at the lobby bar for some guests who require a bit of “coolness” and also plenty of beer available for the cooling effect in the bar. While in the room, we can assure you our air-conditioners are definitely cold starting from 16 degrees should you prefer to stay indoors. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Danny JC Yeo General Manager

Sherif A. Solo - 09/05/2018 AccorHotels certified review
« Best Hotel in Sanya »

It is the best 5 stars hotel in Sanya. This is not the first time to stay in Pullman Hotel. Especial thanks to the following: 1. Jeffer Xiao, he always helps me every time 2. Jerry at front office for great help during my stay 3. The lady (I do not know her name) that cleans and prepares my room every day. Actually, she is very good 4. The Guard at the swimming pool I have to thanks all Staff members for wonderful cooperation. Dr. Sherif A. Prof. of Computer Nottingham University, China

Friends getaway - 26/04/2018 TripAdvisor review
« Paradise for Holiday with Beautiful Beach and Ocean View »

The hotel is located at Sanya Bay in front of a beautiful and quiet white sand beach. Apart from a lot of facilities for family and kids, the hotel's design also aims at providing a paradise for vacation and honey moon. The room is spacious and clean, and the bed comfortable. For the beautiful ocean view, I recommend Grand Ocean View Room, Executive Room or Executive Suite. You will find It worth every dollar you pay. The hotel has four swimming pools and three restaurants including an International Restaurant, the Sand, a Chinese Restaurant, The One, and a Pool-side Barbecue Restaurant. I had my breakfast, lunch and dinner at the Sand, and also my dinners at the One as well as the Barbecue Restaurant. I thoroughly enjoyed my meals in all these restaurants. I had stayed with this hotel a total of six times within two years with my family and different groups of friends. I love this hotel and regard it as my second home. I come back time and again because I find it a paradise for holiday with good Ocean View, beautiful and quiet white sand beach, excellent and convenient location as well as excellent service. I also find my friends, the hotel staff, there. Their professional service and warm hospitality is second to none I have ever experienced in other hotels given my travel experience as the Accor Platinum Plus Member. On this occasion, my wife and I visited Sanya with two couples for celebrating birthday. My friends feedbacks to me that the Pullman Oceanview Spa and Resort had given us a wonderful and unforgettable holiday and birthday celebration. We will definitely be back on our next visit to Sanya. Taking this opportunity, we should appreciate it if the hotel senior management would convey our heartfelt gratitude to all the hotel staff and our special thanks to the Front Office Manager Jojo and her staff Fanny, Serena, Jadan and Lee; the Poolside Barbecue Restaurant Jennifer, the Sand Restaurant Manager Cindy and her staff Edward and York, the One Restaurant Manager Nancy and her staff Sky as well as the Chief Chef Tsui and the Director of Food and Beverage, Mr.M Saffian. They all had done a great job to make us a memorable stay with Pullman. We highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. wltam013, Thank you very much for sharing your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are very happy that you have a wonderful birthday memory in our hotel. It is always a great pleasure to receive positive feedbacks from our loyal guests, especially from a distinguished well-travelled Accor Platinum member like you. We appreciate your detailed description of our room, swimming pools ,kids facilities and the wide variety food from our restaurants. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. We appreciate your nice praises of our Front Office manager, Jojo and her team, Fanny ,Serena ,Jaden, Lee, also our restaurants managers, Jennifer ,Cindy ,Nancy, Edward , Chef John, our EAM Saffian , York and Sky. We are surprised that you remembered all their names. I have conveyed your message directly to them and likewise the team are very happy for being highlighted by you. Thank you again for the continuous support and the revisits to our hotel, and recommending us to all your relatives and friends. As you said, you are already a friend to our team, and likewise, as your friend & “family”, we look forward to welcoming you and your family back “home” in the near future. Yours sincerely, Danny JC YEO General Manager

Daniel Friends - 25/04/2018 AccorHotels certified review
« This Hotel I Must Come Back With My friends and Family »

Pullman Ocean View Sanya Resort and Spa is situated at the excellent location in Sanya Bay close to the beach which is beautiful and quiet. This hotel is good for family and kids, vacation and honey moon. I love it and regards it as my second home ! I come back time and again and this is my sixth time since my first stay with the Hotel 2 years. I stayed with this hotel twice with sons and his family, twice with different group of friends and two times alone with my wife. Every time we were there for about a week. The rooms we had were spacious and clean, and bed comfortable with a big balcony and excellent ocean view. I strong recommend Grand Oceanview Room, Executive Room or Executive Suite.On this occasion, we celebrated the birthday of my wife and my friends. We had a wonderful and memorable birthday in Sanya because of the thoughtful and touching arrangement arrangement of the hotel. The experience we had we will never forget. This is also the comments of my friends (two couples). Apart from the facilities and location of the hotel, the service of the staff is excellent and second to none. I am an Accor Platinum Plus Member with more than 5-year membership. I find this hotel being one of the best in particular the staff service. Taking this opportunity, I should appreciate it very much if the hotel senior management to convey my sincere gratitude to the staff. I owe JoJo, the Front Office Manager, for her taking excellent care of our stay throughout the period with the hotel and her thoughtful arrangement of our birthday parties at the hotel. From the moment we arrived at the hotel till our departure, we all thoroughly enjoyed. Thank you JoJo and her staff Fanny, Jadan and Lee. I would also like to thank the Manager of the Sand Restaurant, Cindy, and her staff including Edward and York; the Manager of the Poolside Barbecue Restaurant and the Executive Lounge, Jennifer; the Manager of the Chinese Restaurant (The One), Nancy and her staff including Sky as well as the Chief Chef Tsui and the Director of Food and Beverage Mr. M Saffian. I may miss the names of some staff who had served us. Overall Speaking, the staff service were excellent. Thank you all for what they did for us making us an unforgetable and wonderful holiday and birthday. I will definitely be back shortly with my family and my friends.

L. Y. Families - 20/04/2018 AccorHotels certified review
« Wonderful experience in Pullman »

Under a reasonable price, I and my family had nice breakfasts, nice facilities, nice environments, nice views, nice services and warm smiles. There is only a bit problems, for instance sands on the bed were not cleaned completely and at the midnight some people made noises. Generally speaking, it was a wonderful holiday! And I will suggest my friends to spend their holiday here in future, of course I suppose that I would come back again.

Andrew Business - 18/04/2018 AccorHotels certified review
« Comfortable room and good view »

Room was very nice, beach front was great. Swimming pool however was not very well kept.

Den Families - 17/04/2018 AccorHotels certified review
« Relaxing, friendly and enjoyable »

Everything was really great. Nice hotel with good facilities and absolutely amazing staff! Could do with some utensils in the apartment kitchens

Anonymous Families - 09/04/2018 AccorHotels certified review
« Friendly staff, Good location, and Facilities »

it was a warm feeling to know that the needs of children are catered for e.g. they had slippers and toothbrush for children. the check in and out was smooth. Tina on the last day made our children Extra happy by offering toys to our children!

Our hotel has responded to the review
Our hotel has responded to the review

Dear WK P, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you for mention about our facilities and staff , Your nice feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Edward Couples - 23/03/2018 AccorHotels certified review
« Nice hotel »

Thanks to Ms Fanny @ Accor VIP desk to upgrade our room

Keegan C. Families - 13/03/2018 AccorHotels certified review
« Great Stay Experinces @Pullman Oceanview Sanya Bay Resort & Spa »

Enjoyed and the team are friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S H C, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are appreciate much for your recognition about our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Shaun Families - 06/03/2018 AccorHotels certified review
« I like my house very much »

All the equipments in my room made me very comfortable, during my holiday. Especially the wash machine. I can do laundry very night. And the room is very quite, and big enough for my one years old daughter. She can sleep in the sea wind, very comfortably. This time I travel here, I rent a car. The garage is big enough for us. Finding the parking spot is very easy. And, finally, the swimming pool BBQ is yummy! I like the rack of lamp. At the end, thank you for your service.

Howie Families - 05/03/2018 AccorHotels certified review
« Great experience at Pullman Sanya »

I had a great experience at Pullman Sanya hotel. I contacted the hotel a day ahead and would like them to combine my two basic rooms into a suite room with a ocean view. Check in process was very smooth and efficient. Bellman was very happy to help us with luggages. Room is well maintained. The hotel has a tunnel that connect to the beach. Checkout was also great. Got greeting from the attendant at the Accor priority counter. Overall great services.

Bo Couples - 26/02/2018 AccorHotels certified review
« Welcoming and nice stay »

Great service and nice room with sea review

Our hotel has responded to the review
Our hotel has responded to the review

Dear B X, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

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