Pullman Oceanview Sanya Bay Resort & Spa Hotel

TripAdvisor rating 5.0/5 1,664 reviews
Pullman Oceanview Sanya Bay Resort & Spa
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Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker Nearby
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000
sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
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Dinner

17:30 - 22:00

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THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

Dinner

  • Mon
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AROMA LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
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  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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BREEZE BAR

Photo non contractuelle / Strictly non binding

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
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Dinner

  • Mon
  • Tue
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RED SUN BAR

Photo non contractuelle / Strictly non binding

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more
Pullman Oceanview Sanya Bay Resort & Spa Meeting Room

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,151 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

1,664 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Mr

Customer review rating 4.5/5

Chan W. Business - 17/04/2019 AccorHotels certified review

The receptionist are nice and helpful and she offered me a very good deal upgrade to a Oceanview business suite. However we stayed there for one nite and we found the room is not cool enough and the temp. inside the room shows 25c all the time even we turn to lowest with higher fan also the noise was so loud . Anyway talked to Anna & Kate next morning and she changed our immediately. I think they are good and efficient without asking more questions or sent somebody to check and so on blar blar blar, Anyway the rest of my stay were prefect and Anna came up to say goodbye even she wasn't on duty position . I definitely will stay with pullman on my next trip to Sanya

Dear Chan W., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are very happy that you are satisfied with our service,especially the praises for our staff, Anna & Kate , of their high level of service. And we are very sorry for the inconvenience caused by the air conditioning problem.We will strengthen the room inspection to avoid this happening again. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Nice hotel and reception service

Customer review rating 4.5/5

Jack Z. Families - 12/04/2019 AccorHotels certified review

The reception offered a careful service when I checked out on Arp.9. I forgot some coats in the room cabniet and she helped me to get them back. But I marked housekeeping signal in Apr.08 morning at around 11:00am, but there is no clear up when I returned to my room at 15:00pm.

Dear Jack Z., Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so sorry that your experience did not meet your expectations .Please allow me to express my sincerest apologies. We are so glad that you were satisfied with our reception service, and we are so sorry for the inconvenience of not being able to clean your room in time. We will strengthen training to avoid this happening again . We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Z. Guest Experience Manager

The service received is fantastic.

Customer review rating 4.5/5

Peng H. Couples - 08/04/2019 AccorHotels certified review

The great service from Pullman was impressed when I was waiting for checking in. The bellman served a wet napkin and couple yogurts, which was really good when I sweated by carrying luggage in the warm weather. The oceanview room is amazing as it has a huge balcony facing the oceanview. The only suggestion about the room is the bedding which could be improved.

Dear Peng H., Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. we are glad to hear that you were very satisfied with our service and the ocean view room ,and we are sorry that the bedding did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

quality one

Customer review rating 4.5/5

Michael Couples - 26/03/2019 AccorHotels certified review

Very good! healthy and pleasant stay. Will be back!

Dear Michael, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your return soon. Sincerely, Naomi Zhang Guest Experience Manager

amazing

Customer review rating 4.5/5

Flo Solo - 15/03/2019 AccorHotels certified review

nikki is very nice, she received me very well, really good food and and beautiful hotel

Dear Flo, Thank you for taking the time to write about your stay experience at the Pullman Oceanview Sanya Bay. We appreciate very much your comments and a pleasure to receive your very positive feedback. We are very happy that you are satisfied with our hotel,our food and service,especially the praises for our staff, Nikki, of her high level of service. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

it's the most considerate hotel

Customer review rating 4.5/5

Jinwei D. Families - 12/03/2019 AccorHotels certified review

unforgetable

Dear jinwei d., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Try very hard to make us feel at home

Customer review rating 4.5/5

Hidy Families - 07/02/2019 AccorHotels certified review

It’s good to be there, the staff there are really friendly. They usually welcome us with smile and warm words. The room is tidy and clean and the activities are really suitable for kids. Our kids like them a lot. It’s convenient to the seaside. As for the food, it’s really yummy. We like it a lot,but there were so many people waiting to eat during our stay there. In a word, we were satisfied with our stay.

Dear JM, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

It was perfect place to enjoy the Hainan.

Customer review rating 4.5/5

K. R. Families - 01/02/2019 AccorHotels certified review

People are very kind. Breakfast was delicious. Facility was also good. I hope to visit again :D

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. We are very happy that you are satisfied with our service,breakfast and facilities.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Great family hotel with some room for improvement!

Customer review rating 4.5/5

K. Families - 09/01/2019 AccorHotels certified review

I stayed in the hotel with my wife and two kids along with another family that has three kids. We really liked the ocean view room and the fact that we had an additional bed in there for our 2 year old kid. I requested that and I was very happy the hotel made it happen. The amount of entertainment for kids is simply amazing. This was impressive. The only real thing to improve: There is quite a big gap between the staffs capability level. There are amazing service oriented people (For example Edward, Cindy and Jaden who all three are just elite people at the highest level of 5-star service and of course the always kind and welcoming Leila). They even had one Trainee from Nepal, Bob, that was just unbelievably service oriented and then on the other hand there was just so many employees in the restaurants and lobby area that were simply not qualified to work for a 5-star Pullman Hotel. Its not that they were rude or impolite, they seem like good people that simply lack the necessary training to belong with a Pulmann Hotel or any 5-star hotel at all. Its not really their fault - somebody should train them. Simple things: smile, be nice and attentive, don't prioritize your smart phone over checking on your costumer, care about your consumer first - try to remember their preferences. If Bob the trainee at the breakfast buffet can pick these things up being at the hotel for only four months, than it should be possible for the management to teach others to do so as well. Another small thing: try to make sure the dishes taste the same every night. I'm personally not a fan of ordering the same dish twice and having two completely different culinary experiences. I'm sure thats possible to fix... Overall, I will definitely come back with my family. I believe this was a good stay overall and I hope the GM can address some of the input above and the hotel can do better next time. Again special thanks to Edward, Cindy, Jaden, Leila and Bob for exceeding our expectations and that way making it easier for us to overlook the little flaws of the hotel.

Dear I K, Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. we are glad to hear that your were very happy with our hotel and service, especially the praises for our staff Edward, Cindy ,Jaden and Leila,of their high level of service.At the same time, we are very sorry that we failed to meet your expectations in many ways.Please allow me to express my sincerest apologies.You mentioned that there is quite a big gap between the staffs capability level,we will strengthen staff training, especially for the new staff.As for the different tastes of the dishes every night, I will also reflect with our management team and make appropriate improvements.At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

S. Family stay at Pullman Sanya Bay

Customer review rating 4.5/5

S. Families - 02/01/2019 AccorHotels certified review

Fantastic experience, we want to come back immediately! Great start with Kate texting me re. pickup / lounge / upgrade + that we got 2 rooms close to each other. Kid-friendly amenities everywhere, our children enjoyed the vacation so much. You've got some real estate in paradise. Check-out also super, late checkout offered again by Kate via text, very convenient + friendly. Thanks again to your whole team! Best regards Jannis S. + family

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

It's a relax, home like stay in Pullman Oceanview Sanya Bay Resort

Customer review rating 4.5/5

Jb L. Families - 02/01/2019 AccorHotels certified review

We stayed in this hotel for one week and felt really well. It's a great place if you are looking for a peaceful, private, home-like hotel in Sanya Bay area. The best experience it's to enjoy the free movies in the internal small cinema. The food is also delicious. if you don't care it's close to the airport, it must be the best choice in this area.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback and we are glad to hear that your were very happy with our hotel and our food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

A very relaxing three days

Customer review rating 4.5/5

Gary S. Families - 26/12/2018 AccorHotels certified review

We enjoyed staying at the Pulman Oceanview very much. To start with, they met us at the airport. Then our customer service manager, Kate was waiting at the hotel reception with a lovely warm greeting when we arrived at the hotel. They recognised my Accor gold membership and offered us a room upgrade to a suite as well as early checkin and late checkout. We enjoyed the sunsets every night in the 17th floor executive lounge with drinks and interesting canapés. We found all the staff to be warm and friendly. Congratulations to the management. You have a great team. I hope we have the chance to come back soon.

Dear guest, Thank you for taking the time to write about your stay experience at the Pullman Oceanview Sanya Bay. We appreciate very much your comments and a pleasure to receive your very positive feedback. We are very happy that you are satisfied with our Executive Lounge and services. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Comfortable hotel in Sanya

Customer review rating 4.5/5

Owieloki Couples - 26/12/2018 AccorHotels certified review

Well maintained property located 5km away from Sanya's city centre (Jiefang Rd, etc) but does have restaurants and convenience stores nearby. Beach access (swimming not recommended) is via the hotel's dedicated underpass (to cross Sanyawan Road). The hotel has numerous pools, including those catering to children, complete with sand. Decent breakfast. Good views from the rooftop bar. Bathtubs facing out to the balcony. The gem for us was the staff. Welcomer Kate Xie exceeded our expectations and helped us throughout our stay. The concierge staff are all also very ready to help.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.we are glad to hear that your were very happy with our hotel and service, especially the praises for our staff, Kate, of her high level of service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Very nice stay

Customer review rating 4.5/5

Rob Families - 15/12/2018 AccorHotels certified review

A very nice short stay with our family. Nice and clean rooms, good food and a good location. Although a bit cold, we enjoyed the beautiful swimming pools...

Dear R, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Excellent Service and Amenities

Customer review rating 4.5/5

Lin Families - 12/12/2018 AccorHotels certified review

Wonderful service from the day before I come to the second I leave. Thanks to the welcome ambassador Ms Kate and the check in and out reception Ms Miffy. They ensured everything was in order from start to finish.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We appreciate very much your comments and a pleasure to receive your very positive feedback. We are very happy that you are satisfied with our service, especially the praises for our staff, Kate and Miffy,Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

comfortable

Customer review rating 4.5/5

Anonymous Families - 29/11/2018 AccorHotels certified review

This hotel location is very good and close to the the centre or the city. It was very nice stay experiences in this hotel. Bring with my parent , she like the channel to the beach which makes us feel safe to cross the road.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Great experience with satisfaction from the family

Customer review rating 4.5/5

Mr. H. Families - 28/11/2018 AccorHotels certified review

Stayed in Pullman Oceanview Sanya Bay Resort & Spa for two nights with a 80 years old senior and a 3 years old child. All family members expressed their joy and satisfaction for the stay. The facilities and services were good as well as the ocean view in the room. Thank you and we will be back on December 14th!

Dear Mr.H, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Overall great, a little bit regretful

Customer review rating 4.5/5

L. Y. T. Couples - 27/11/2018 AccorHotels certified review

I booked an ocean view suite, and in fact we spent a lot of time in the room. The room was very clean, I was surprised with the frequency of cleaning up the room, and refilling the amenities. We loved the bath salt and the smell of the amenities. It was lovely. The balcony was very nice. We also love the selection of the TV channels as well, unlike other hotels in China, we could watched HBO and KBS etc. The breakfast buffet selections were wide ranged. Although on the first day, the waitress cleaned up our table when we went out to get more food, the overall experience was ok. I felt very welcome at the entrance of the restaurant every morning. At last, I would like to express my sadness of ‘not being able to play my own floating bed’. I bought a floating bed for this trip which is 2kg to carry all the way from Hong Kong to Sanya. However, I was told that I couldn’t use it. I guess you can understand how frustrated I was. The hotel stuff said somethg to do with the sand next to the central pool that causing the low water quality and therefore they closing the only pool that can play floating bed. Moreover, I saw someone playing the hotel’s floating bed on the day of my check out (25/11). Well, I must say that I was quite disappointed. Overall, the service of the hotel was ok, we got all the help we needed during the stay. A few stuff were remarkable including the lady who helped me check out, the lady who welcome me at the breakfast place, the life guard worked at the swimming pool on the 24th morning etc. To concluded, we like the hotel facilities and definitely willing to travel again with your resort. Thank you.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At the same time,we are so sorry that you were unable to use your floating bed due to the swimming pool problem during your stay.Please allow me to express my sincerest apologies. Look forward to serving you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Beyond expectation.

Customer review rating 4.5/5

Denis Friends - 17/11/2018 AccorHotels certified review

Great welcome: On arrival, we were greeted by the Accor welcome team (Kate and Vivian). Kate has been really helpful and friendly. Great experience: Hotel facilities and room facilities are all good. The swimming pools and beach nearby add to the unforgettable experience. Great transport support: We hire the hotel car on 3 occasions. The driver was very helpful and professional.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naomi Zhang Guest Experience Manager

Perfect 5 day relax holiday

Customer review rating 4.5/5

Jan M. Families - 16/10/2018 AccorHotels certified review

We felt very welcome and well attended. The staff was extremely helpful and friendly. They were always there to help and make us comfortable. Special thanks to Edward and Cindy of the B&R and Vivian of the front desk team!

Dear JM, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valerie Wang Guest Experience Manager
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