ibis Bata Hotel 2 stars

TripAdvisor rating 3.5/5 56 reviews
ibis Bata
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Room 1

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Hotel extras

  • Terrace with sea view. 15 min from the airport. Outdoor swimming pool vith garden view.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)

Hotel location

ibis Bata

Paseo Maritimo
0000
bata
equatorial guinea

Tel: +240333088157

Fax: (+240)333088161

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    BATA AIRPORT At 6km / 3.73 miles

GPS :1.861039, 9.759372

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 0sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room for disabled guests, with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 0
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MONTE ALEN

Type of cuisine: International

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OOPEN BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 40 m²

  • Maximum capacity: 32 people

Find out more

Our guest reviews for
ibis Bata

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

207 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

56 reviews

Mr

Customer review rating 3.9/5

Anonymous Business - 08/05/2019 AccorHotels certified review

The service is great at the hotel. Checking and check out were quick and easy. Breakfast was acceptable. The rooms are still not up to what the charges are. I guess this will never change as it is the design of the hotel. The internet is not fast enough. You can barely connect to wifi from the third floor.

Dear Salvador Nkili N., Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We were most concerned to read your remarks on the breakfast, which we recentely changed, by including more products. Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Regarding the wifi, we have increased the speed of our wifi from 1MB to 4MB, in order to make it faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

The hotel desperately need to be upgraded

Customer review rating 3.9/5

Shaun W. Business - 19/04/2019 AccorHotels certified review

Hotel is very dated, needs improvements and upgrades.

Dear Shaun James W., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our guest's comment provide us with an opportunity to see our hotel through their eyes giving us insight into any service for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Conviviality

Customer review rating 3.9/5

Francois F. Business - 11/04/2019 AccorHotels certified review

Lovely team always taking care of customers

Monsieur F., Merci pour vos conseils et remarques, que vous ne cessez de nous prodiguer à chacun de vos séjours. Nous avons pris en compte votre remarque concernant notre internet. Nous y travaillons avec notre opérateur afin de l'améliorer, pour le bien de nos précieux clients. Nous vous invitons également de faire vos commentaires sur tripadvisor, qui est l'une des plateforme la plus visitée en terme de réseaux sociaux. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur F., en l’expression de nos sentiments les meilleurs. Cordialement Solange BWAME Directrice Générale

It was a great experience. I enjoyed

Customer review rating 3.9/5

Juan M. M. E. M. Business - 06/04/2019 AccorHotels certified review

Clean and tidy room. Good food in the restaurant

Dear Juan Mario Mokoko Ekifang M., Thank you very much for your positive feedback. I will share your comments with the team. I am sure that it will serve as an encouragement to all of them , to continuous improve the quality of our services, in order to satisfy our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

Simply confortable

Customer review rating 3.9/5

Noel Business - 13/03/2019 AccorHotels certified review

Getting well rested after a tiring day, but no much thing to do inside the hotel, such as gym or exercise room to unwind and get some physical.

Dear Noel T., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your exercice, we only have swimming pool. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager
Customer review rating 3.9/5

Anonymous Business - 07/03/2019 AccorHotels certified review

Acceptable

Monsieur H., Nous vous remercions d’avoir pris la peine de nous écrire à la suite de votre séjour à ibis Bata. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis compte vraiment. nous pouvons donc vous assurez de faire le necessaire pour ameliorer la qualité de nos services. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire,Monsieur H., en l’expression de nos sentiments les meilleurs. Jose Rondo Comunity Manager Ibis Bata

I enjoyed my stayed.

Customer review rating 3.9/5

Nkili Business - 05/02/2019 AccorHotels certified review

As usual, the personnel is great. Checking in and out was fast as usual. Very friendly people working at this hotel. But as for the Hotel itself: The rooms still have the same smell, the internet is not very fast, the food in the menu still not the best.

Dear Mr Salvador Nkili N., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. The new card menu will be in place very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager
Customer review rating 3.9/5

F. R. 2. Business - 26/01/2019 AccorHotels certified review

very good despite a flooding of my bedroom at the middle of the night by AC

Monsieur M. F., Je profite de cette plateforme pour vous souhaiter les voeux les meilleurs de l'année 2019. Je vous prie de me faire signe lors de votre prochain séjour. Mon numéro de téléphone: 551 00 47 77 Cordialement Solange BWAME Directrice Générale

Ffo

Customer review rating 3.9/5

F. Business - 21/12/2018 AccorHotels certified review

Excellent

C'est toujours un plaisir de vous avoir parmi nous. Passez de bonnes fêtes de Noel et de Nouvel An. Solange BWAME Directrice Générale

Good

Customer review rating 3.9/5

Charl M. Business - 03/12/2018 AccorHotels certified review

Enjoyed it, please can we have English on the TV in the rooms.at the moment is only french and local laguages.also i would like to see more american, european dishes on the menu

Dear Charl Harold M., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take note of your query. We are working on it. we will solve it qickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

Improvement

Customer review rating 3.9/5

Roman T. A. Business - 21/11/2018 AccorHotels certified review

nothing different from other Hotels that i have been

Dear Mr Toichoa , We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

quality in Ibis Bata is going down...

Customer review rating 3.9/5

Mft Business - 09/11/2018 AccorHotels certified review

I staid there a couple times before and we can notice that quality is decreasing a lot. Does not corresponds to IBIS standards anymore

Dear Maria F., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Almost my second home,

Customer review rating 3.9/5

F. Business - 13/10/2018 AccorHotels certified review

My second home when wifi will be good. Currently it is a disaster.

Monsieur F., C'est toujours avec plaisir que nous vous recevons à Ibis. Pour ce qui est du problème du wifi, je préviens immédiatement l'opérateur, afin qu'une solution soit rapidement trouvée. Cordialement Solange BWAME Directrice Générale

Very good staying at the ibis hotel in Bata

Customer review rating 3.9/5

Javier Business - 03/10/2018 AccorHotels certified review

Staff very kínd and determined to satisfy the client

Dear Mr Sebastian R., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

It was okay

Customer review rating 3.9/5

Salvador N. N. A. Business - 20/09/2018 AccorHotels certified review

ACCEPTABLE

Dear Mr Nkili Nsi A., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer. Our guests feedback is very important to us. Please can you tell us in details what you did not appreciate during your stay? Be assured that we are going to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

good ubication and better service from Hotel employees

Customer review rating 3.9/5

Alberto B. Business - 28/03/2018 AccorHotels certified review

The friendly service given to me makes me come back every time I travel to Bata

Estimado Alberto B. Alfonso, Gracias por su comentarios calurosos. Atentamente Solange BWAME Directora General

Extrealmely Satisfied

Customer review rating 3.9/5

Juan A. Business - 18/09/2017 AccorHotels certified review

Just Awesome

Dear Juan A. Mba N., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager
Customer review rating 3.9/5

Ls Business - 01/08/2017 AccorHotels certified review

The staff were very friendly but English is not so well understood. My room smelled like urine so I would suggest the housekeeping procedures be improved.

Dear Mrs Linh To S., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Met my needs

Customer review rating 3.9/5

Susan M. Business - 21/07/2017 AccorHotels certified review

Polite staff who dealt well with multiple customers to avoid long waits. Adequate room for my needs. Good view/location. Appreciated the stay.

Dear Mrs M., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

CSR Manager - Noble Energy Equatorial Guinea

Customer review rating 3.9/5

Ken M. Business - 10/07/2017 AccorHotels certified review

We are regular visitors, and plan regular return visits but this last time was not good. We found the hotel not too be very cleaner, some of the rooms weren't acceptable to my team, the Wi-Fi was very weak an unreliable, especially in the rooms, and we felt that the service was often slow and unreliable -- though the personnel are ALL very nice, polite and customer-friendly. the food was also not up to par, especially at breakfast. As regular visitors for work , we really need and expect better if we are to continue using IBIS, please.

Dear M. M., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience of this stay, did not meet your expectations. Please allow me to express my sincerest apologies. About internet issue your raised up, during your stay, there was a big internet problem in Malabo and Bata caused by the damage of optical fibre in Malabo. But every thing seems to be ok now. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager
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