Hotel - ibis Cancun Centro
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Ibis Hotel Hotel

ibis Cancun Centro Hotel

Av Tulum y Nichupte  Supermanzana 11 M2 L3 
77504  Cancun
MEXICO

1,087 reviews
TripAdvisor Rating Based on 1,087 reviews
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From 983.19 MXN Non member rate
From 934.03 MXN Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 3,311 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,087 reviews
AccorHotels certified review
Eva N. Solo - 11/07/2017
« exellent »

I loved it

AccorHotels certified review
Robert Solo - 08/07/2017
« tubeboo »

The hotel is very clean and the staff is very courteous.

AccorHotels certified review
Gabriela &. M. I. Couples - 07/07/2017

lovely hotel...great price...great location...very friendly staff.......Very poor water pressure in shower, uncomfortable mattress & pillows.....breakfast ok only it was included...not worth it to buy it regardless good price... we will be back for the good parts of it.

AccorHotels certified review
Corrado Business - 03/07/2017
« Unsatisfied »

Cheap

AccorHotels certified review
Anonymous Business - 28/06/2017
« Food »

The restaurant always dirty, bad service and the food wasn't good, I ask to another room, cause the bed was so little to 2 persons and they don't give me the room so I desist

AccorHotels certified review
Jose M. A. Business - 26/06/2017
« The front desk personnel including a supervisor is totally unqualified »

Arrived late to the hotel and they assign me a room that was occupied by a guest! Fortunately the other person was sleeping. Went back to the front desk and just got a causal sorry. The next day I spoke with a sort of supervisor and he was like “ok this happens sorry”. Small things like a complimentary breakfast can be perceived as a good will and acceptance that something was wrong and you are interested to fix it, my perception is that the hotel doesn’t really care about it.

AccorHotels certified review
Ivan V. Couples - 26/06/2017
« excelente »

agradable

AccorHotels certified review
Silvia R. Business - 26/06/2017
« Nice »

The hotel is clean but you have a little issues, for example I don't like the soap that use in the shower and you have not enough contacts for work. In the restaurant the toaster don't work and the orange juice is not good.

AccorHotels certified review
Angie Solo - 26/06/2017
« Bed Uncomfortable & Room Hot »

Room was very hot with air conditioning not very powerful. Bed was not comfortable, felt springs through the mattress. Shower did not have a lot of power either. Restaurant was good & breakfast had a good choice. Check in/out was hassle free.

AccorHotels certified review
Anonymous Families - 24/06/2017
« Lower than average »

Not the best really. The shower head in the bathroom looked in bad shape, moldings around doors seemed dried up and bed was extremely uncomfortable. We decided for your location, as we were told a good location for couple of days. We had reservations in the IberoStar Paraiso Maya, but our reservation was nog going to be ready until the 22nd June. I do not think I will be staying at your location in the near future, will be a waste of money.

AccorHotels certified review
Jose Business - 22/06/2017
« Dissatisfied »

I did not like the hotel, was dirty and the rooms uncomfortable.

AccorHotels certified review
Rhys B. Business - 21/06/2017
« Very good »

Our stay at the Ibis Cancun was extremely good. Very attentive staff at front desk helpful and accomadating. Good breakfast, clean room. Very happy with our stay.

AccorHotels certified review
Francisco L. Couples - 21/06/2017
« Every you want it for an hotel »

It was a normal visit everything OK as what anyone expects from an hotel, all very friendly.

AccorHotels certified review
Anonymous Couples - 19/06/2017
« Couple  »

Very clean, the staff was very kind. Near to Plaza Las Américas and a lot of bus routes. Also near a supermarket and different kind of food.

AccorHotels certified review
Nayeli G. C. B. Couples - 18/06/2017
« Excelente  »

Agradable, grata.

AccorHotels certified review
Augusto G. Business - 15/06/2017

Satisfactoria

AccorHotels certified review
Anonymous Business - 11/06/2017
« Useful »

Friendly people. Basic things with a fare rate Only thing is to use an Iron and table outside of room over the public hall

AccorHotels certified review
Anonymous Business - 10/06/2017
« regular »

regular

AccorHotels certified review
Sam Friends - 07/06/2017
« Was functional.... »

Check in was the worst i've ever experienced. Had to ask for my drinks vouchers, ask what time breakfast was, ask what time check out was etc. Didn't realise we needed breakfast vouchers so had to get those in the morning. Guy was half asleep who checked us in, saying that he was still there in the morning - maybe he was a non functioning robot! Room was standard ibis room - had to ask for more towels as no hand towels nor bath mat. Barman wouldn't give us any ice - said he didn't have enough and then contradicted himself by saying we could pay 50 pesos and he could fill up a box - what?!?! Only added bonus was the ADO bus stop outside which we got to the airport....

AccorHotels certified review
Eumir S. Business - 06/06/2017
« Enough for business »

It was a short one, but it was comfortable, quiet, and the hotel staff was very kind

Our most recent 20 reviews
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