Hotel - ibis Cancun Centro
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Ibis Hotel Hotel

ibis Cancun Centro Hotel

Av Tulum y Nichupte  Supermanzana 11 M2 L3 
77504  Cancun
MEXICO

1,094 reviews
TripAdvisor Rating Based on 1,094 reviews
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From 663.57 MXN Non member rate
From 630.39 MXN Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 3,438 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,094 reviews
AccorHotels certified review
Anonymous Business - 10/08/2017
« Just fine »

Fine for a business trip, but could be hard for a pleasure trip. Bad reception in TV and very short list of channels available.

AccorHotels certified review
Adam Solo - 07/08/2017
« Adam »

5 star service!

AccorHotels certified review
Jorge D. V. S. Families - 07/08/2017
« RAPIDA  »

CORDIAL , AMABLE Y RAPIDA

AccorHotels certified review
Julia Families - 03/08/2017
« old matress and cold shower »

we often stay at IBIS , however this was way below the ususal IBIS standart , the matress in bith room we occupied was awfully old , the shower did not warm up , the pillows were also old and there were no towels for face or floor , so you came out of the shower and had to step on the bare floor , very unpleasant and higienic.

AccorHotels certified review
Mary Friends - 01/08/2017
« Satisfactory room, very clean »

The hotel room was very comfortable, very clean, and the breakfast buffet was adequate. The employees at the desk were very pleasant and very helpful.

AccorHotels certified review
Daniel P. Solo - 28/07/2017
« Satisfactory »

The hotel is clean, met my expectations as an Ibis. The location is a 20 min walk from the middle of the city, however there is a shopping mall across the road which has plenty of restaurants, shops, a bus station, etc. Breakfast was adequate and simple. I would have liked more options at breakfast, but you get what you pay for.

AccorHotels certified review
Ami Families - 25/07/2017
« Not your typical Ibis »

I've stayed Ibis in Amsterdam, Delhi and cancun and unfortunately cancun Ibis disappointed us by ca moarisin to the other locations. I made the booking months in advance and in the interim my credit card # changed due to expiry well the reservation was subsequently cancelled without any follow up from them (even though I emailed the location only 4 days before our arrival to secure it and ask for two adjoining rooms). The location did not have spare towels to provide for when housekeeping was unable to swap out the towels in our room. The location didn't provide a complimentary toothbrush or grooming kit like the location in Delhi had when I forgot my own. There was no coffeemaker or complementary coffee in the room unlike the other two locations.

AccorHotels certified review
Eva N. Solo - 11/07/2017
« exellent »

I loved it

AccorHotels certified review
Robert Solo - 08/07/2017
« tubeboo »

The hotel is very clean and the staff is very courteous.

AccorHotels certified review
Gabriela &. M. I. Couples - 07/07/2017

lovely hotel...great price...great location...very friendly staff.......Very poor water pressure in shower, uncomfortable mattress & pillows.....breakfast ok only it was included...not worth it to buy it regardless good price... we will be back for the good parts of it.

AccorHotels certified review
Corrado Business - 03/07/2017
« Unsatisfied »

Cheap

AccorHotels certified review
Anonymous Business - 28/06/2017
« Food »

The restaurant always dirty, bad service and the food wasn't good, I ask to another room, cause the bed was so little to 2 persons and they don't give me the room so I desist

AccorHotels certified review
Jose M. A. Business - 26/06/2017
« The front desk personnel including a supervisor is totally unqualified »

Arrived late to the hotel and they assign me a room that was occupied by a guest! Fortunately the other person was sleeping. Went back to the front desk and just got a causal sorry. The next day I spoke with a sort of supervisor and he was like “ok this happens sorry”. Small things like a complimentary breakfast can be perceived as a good will and acceptance that something was wrong and you are interested to fix it, my perception is that the hotel doesn’t really care about it.

AccorHotels certified review
Ivan V. Couples - 26/06/2017
« excelente »

agradable

AccorHotels certified review
Silvia R. Business - 26/06/2017
« Nice »

The hotel is clean but you have a little issues, for example I don't like the soap that use in the shower and you have not enough contacts for work. In the restaurant the toaster don't work and the orange juice is not good.

AccorHotels certified review
Angie Solo - 26/06/2017
« Bed Uncomfortable & Room Hot »

Room was very hot with air conditioning not very powerful. Bed was not comfortable, felt springs through the mattress. Shower did not have a lot of power either. Restaurant was good & breakfast had a good choice. Check in/out was hassle free.

AccorHotels certified review
Anonymous Families - 24/06/2017
« Lower than average »

Not the best really. The shower head in the bathroom looked in bad shape, moldings around doors seemed dried up and bed was extremely uncomfortable. We decided for your location, as we were told a good location for couple of days. We had reservations in the IberoStar Paraiso Maya, but our reservation was nog going to be ready until the 22nd June. I do not think I will be staying at your location in the near future, will be a waste of money.

AccorHotels certified review
Jose Business - 22/06/2017
« Dissatisfied »

I did not like the hotel, was dirty and the rooms uncomfortable.

AccorHotels certified review
Rhys B. Business - 21/06/2017
« Very good »

Our stay at the Ibis Cancun was extremely good. Very attentive staff at front desk helpful and accomadating. Good breakfast, clean room. Very happy with our stay.

AccorHotels certified review
Francisco L. Couples - 21/06/2017
« Every you want it for an hotel »

It was a normal visit everything OK as what anyone expects from an hotel, all very friendly.

Our most recent 20 reviews
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