Hotel - ibis Cancun Centro
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Cancun Centro Hotel

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3.5/5 1,213 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 4,550 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,213 reviews
AccorHotels certified review
Miguel Business - 11/06/2018
« Great location, simple hotel. »

It´s a simple, plain, well located hotel close to the main commercial area of Cancun, that fullfills simple needs for the guest. Nothing great, nothing wrong.

AccorHotels certified review
Luisa M. D. M. L. Business - 07/06/2018
« Fair »

Fair... room confort and cleanliness were fine. Breakfast requires more variety considering clients staying more than one night. Dinner service at restaurant is average, cold food. Internet service very, very, poor.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Dolores Meza Lopez, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Atenderemos sus observaciones respecto al servicio de alimentos y bebidas y con mucho gusto, revisaremos el tema de la señal de internet, ya que debe funcionar muy bien. Agradecemos su amable comprensión y esperamos nos brinde la oportunidad de volver a atenderle. En ibis, trabajamos para usted! Atentamente. Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Armand Solo - 06/06/2018
« cool »

cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Armand P., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Anonymous Business - 06/06/2018

PLACENTERA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. B., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Nuevamente, muchas gracias por elegir ibis Cancún Centro! Atentamente, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Yves R. Couples - 04/06/2018
« Disgusting »

We got a non-smoking room, and when we got there surprisingly, the room smell like cigars, we asked for change, the concierge said that she just have rooms without minibar option, after 10 min arguing she got a room for us. When we got there, the bed covers are completely disgusting. We have just ignored cuz we don’t want more troubles. The worst experience that I have at a Ibis hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves R. Diehl, Thank you very much for taking the time to share your comments regarding your stay at the ibis Cancun Centro. I'm really sorry to know about the smell at the room you received as well as the duvet. ibis Cancún Centro hotel is 100 free ok smoke, but unfortunately, not all the customers respect that, and the maid should have forgotten by mistake to communicate to the Front Desk, in order to block the room. I have already asked the supervisor to train the team and change the covers they are using actually. Once againg, thank you for sharing your experience. Best Regards! Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Dulce Couples - 02/06/2018
« Good »

Good, the only thing they don’t have body cream.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dulce Ramirez Antunez, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Anonymous Business - 02/06/2018
« Exelente hotel »

Cuartos comodos ,personal amable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Isidro T., Muchas gracias por sus comentarios. Nos da mucho gusto saber que cubrimos sus expectativas y para el equipo es muy motivador conocer su opinión. Puede dar por hecho que las observaciones que nos ofrece a través de esta plataforma son tomadas en cuenta en nuestro plan de mejora continua. Esperamos seguir contando con su amable preferencia. Atentamente. Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Nelson Business - 28/05/2018
« great »

great, the attention was as the expected each person on the hotel had a commitment to service with everybody

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson Hernandez, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Juan Business - 22/05/2018
« normal »

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Montes De Oca, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus observaciones a nuestro equipo. Esperamos seguir contando con la oportunidad de mostrarle las novedades y mejoras que ofrecemos a nuestros valiosos clientes como usted. Muchas gracias por su preferencia. Atentamente. Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Q L. Business - 18/05/2018
« Affordable business hotel in City center »

Pros Nice location for business trip Nice facilitates nearby like supermarket, restaurant, coffee shop and big shopping mall Clean and neat rooms No refrigerators in the room Slightly low water pressure No complementary waters

AccorHotels certified review
Lourdes Couples - 14/05/2018
« Calido »

Cordial

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. C., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Nuevamente, muchas gracias por elegir ibis Cancún Centro. Atentamente. Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Marisa Couples - 09/05/2018
« Agradable »

Personal muy amable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. Gonzalez, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Nos sentiremos muy complacidos si decide visitarnos en una próxima ocasión y nuevamente, mil gracias por elegir ibis Cancún Centro. Atentamente! Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Joel R. Couples - 01/05/2018
« Good »

I have a good experience staying at this Ibis hotel in Cancun would recomended, good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joel R., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Fm E. Solo - 30/04/2018
« Good for one night stay. »

Receptionist was great. Room was clean. The room has a smell, but I propped the door open for an hour before falling asleep, and the smell went away. Parking was easy, but I arrived close to midnight. There is a 7-11 across the street, it the area felt safe. Only problem was the roundabout from the highway was confusing, and the driving tired, and close to midnight did not help. I was stopped by police, but I was let go by being nice to the officer, and being polite. You must drive during the day to get used to the roundabout to the hotel. I would stay here again, but I would probably take a taxi next time so I don't get a ticket from the police. From the looks of it, a lot of foreign tourists made the same mistakes I did navigating the roundabout, and I suspect that the police in the area may be unfairly targeting these tourists. I could be wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flint E., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Rlr Business - 28/04/2018
« Front desk scandal »

towels should be updated, my towels had holes in them and where torn. There where two guests screaming at front desk when i arrived, complaining about how bad their reservations where received at the hotel, not what they booked etc etc. Loud and uncomforting. Front desk staff allowed to check cell phone messages while on duty???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lopez Thank you very much for taking the time to share your comments regarding your stay at the ibis Cancun Centro. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Front Desk Clerks are not allowed to use their cells unless they are making arranges for some shuttle for the customers or trying to contact some executive in order to solve booking issues. I'm Pleased to let you know that we have already requested our towels stock and very woon we will have them, Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Karen Couples - 20/04/2018
« basic needs met »

Check in was easy, would have preferred to pay in cash, but would not take American dollars. The room was very basic - only a full sized bed, no top sheet. Only two bath size towels in bathroom, no hand towels or wash cloths. The small in house eatery was not open at all, although it was advertised as available. Had to walk across two very busy streets/highways to access a restaurant. Free wi fi was appreciated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Jeanne Halva, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Rakesh S. Business - 19/04/2018
« Economical and comfortable! »

Good location and great value for the price. The staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakesh Surander, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Cas Families - 18/04/2018
« Cas »

Although the room was small ... Its access to restaurant and shopping center was easy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lutchmi Cassie, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Manuel Couples - 11/04/2018
« Comodo »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel Alexis Garcia Garcia, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

AccorHotels certified review
Aaron T. Business - 11/04/2018
« My 1st choice in CancunNice »

Nice frienfly hotel , excellent breakfast great location , freindly staff , comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aharon telem, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

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