Hotel - ibis Cancun Centro
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ibis Cancun Centro Hotel

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3.5/5 1,115 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 738.65 MXN Non member rate
From 701.72 MXN Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 13h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Full buffet breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Full buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 3,730 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,115 reviews
AccorHotels certified review
Edcléia P. Business - 11/10/2017
« Totally satisfied. »

Muito boa!

TripAdvisor review
Business - 10/10/2017
« Acceptable for the price »

Nothing great, nothing really bad. For one night, it is acceptable even if the location isn't great and confort is average. Breakfast is average but below average for Cancun, as well as the bed and decorations of the rooms. Don't come for leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S9279EQnicolasd: Thank you very much for taking the time to share your experience with us. Ibis hotels are standardized hotels worldwide, with more than 1900 hotels in 69 countries. Please verify our webpage so you can discover all our destinations. We are business budget hotels with the best cost/benefit relation of the cities we are located in. We are very practical and functional hotels, but with good quality service and with an F&B option which mark the difference between our main competitors. We wish you an extraordinary day. Joan-Francesc Ferrer General Manager

AccorHotels certified review
Vinay P. U. Families - 06/10/2017
« vinay »

it was very satisfying stay. every thing was right. only I want to add that breakfast for vegetarians may be looked into. In case get a chance to come back I will stay with IBIS only. Thanks alot.

AccorHotels certified review
Pilar Z. Families - 05/10/2017
« Everything was fine »

It was fine, from the food to the service people, to the building, etc

AccorHotels certified review
Patricia H. Y. D. V. Couples - 04/10/2017
« Personnel need improvement »

We like the cleanliness and the simplicity of the rooms, we have stayed in ibis Merida several times and we loved it, thus was our first time at ibis Cancun, the front desk need to be more nice, professional and polite, you should have a menu of hot snacks overnight

AccorHotels certified review
Soferemy Couples - 29/09/2017
« Cute hotel at an awesome price! »

We were in a pinch and needed to stay close to aquaworld in Cancun overnight for an early scuba dive in the morning. We booked a last minute room at this hotel and were surprised at how easy it was and how cute the room was! It was a great stay for a great price!

AccorHotels certified review
Anonymous Couples - 26/09/2017
« pleasent »

Hotel staff were very friendly and helpful. Hotel was clean and well kept. My only complaint was that there was no wash cloths.

AccorHotels certified review
Luz E. F. E. Business - 21/09/2017
« CLEANLINESS IS NOT A KEY FOR YOU IN CUSTOMER EXPERIENCE.. »

NON CLEAN RESTUAURANT , FLOORS, ROOMS, BATHROOMS. GREY AND ROUGH TOWELS . THE WORST CHAIR IN A HOTEL I EVER HAD. FOOD IS POOR. JUST RAMEN SOUPS AND BURRITOS AFTER RESTAURANT IS CLOSED???? PLEASE SEND AN INTERNATIONAL SUPERVISOR LOW COST RATE DOESNT MEAN YOU NEED TO HAVE A DIRTY HOTEL.

AccorHotels certified review
Can't R. Couples - 19/09/2017
« Great location for a short stay »

Easy check in and check out. Clean and modern rooms Easy access for ado busses and shopping centre.

TripAdvisor review
Solo travel - 16/09/2017
« Ibis Hotel Cancun »

I've stayed recently at the Ibis hotel on two occaisions. The first was seven days and the second just two days. The hotel is well situated, a short walk from the biggest shopping plaza you'd ever need. There is a foot bridge across the road or you can cross earlier taking a great deal of care. The rooms are clean and fresh. Breakfast costs 120MX and is a buffet. I had a generous fill later in the morning and it usually did me until early evening. There is a very well stocked grocery store within the building and an Italian restaurant immediately adjacent, with a cafe and pharmacist to the rear. In the basement there is the laundry. I put a wash load in on both visits and was pleasantly surprised by the cost both times, however there were a few additional items send back to me that I did return. If you are planning a beach holiday, this is perhaps not the hotel for you as its a little far, and you'd need either a taxi or bus. If you are travelling to or from the airport there is a bus service run by ADO that picks up thirty seconds walk from reception, with tickets sold in the travel agency on the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear davidronald1954: Thank you very much for taking the time to share your experience with us, its an honor and a pleasure for us to receive such an amazing review, thank you very much. Ibis hotels are standardized worldwide with more than 1900 properties in 65 different countries, please check our website so you can discover all our great destinations we have for you. In Mexico we are 16 Ibis located in the county main cities. Thank you once again for your review and we hope to host you again on your next trip to this wonderful land. Joan-Francesc Ferrer General manager

AccorHotels certified review
Alan Couples - 11/09/2017

I checked into the hotel with my wife as our flight was cancelled due to the Hurricane Irma. I was in the room for approximately 2 hours. My wife was able to find a flight that would allow us to get home. I informed the front desk and asked if it would be possible for a refund. The rate was $65. I was told no because they didn't have anyone on property to clean the room. I then stated that the amenities in the room were as they were when we checked in. I was again told that there was nothing they could do. I was very disappointed with how this matter was handled.

AccorHotels certified review
Visitor Families - 08/09/2017
« The staff was very professional and friendly but the ROOMS were dormitory size with no soap, towels, shampoo, etc. »

I ended up not staying because I didn't feel comfortable in the room. This is more like a hostel than a hotel. I was very upset because someone from the airport suggested it to us. The room was too small. But the staff was very friendly and professional.

AccorHotels certified review
Gabriel A. G. Solo - 08/09/2017
« Normal »

Sin contratiempos.

AccorHotels certified review
Californians Couples - 04/09/2017
« Terrible »

Not a hospitable place to go...locals around don't like foreigners.... go resort instead and this hotel doesn't have ice. Disappointing place to even call it a hotel.

AccorHotels certified review
Altexblue Families - 03/09/2017

Could be cleaner. The faucet needs fixing.

AccorHotels certified review
Molott Couples - 29/08/2017
« molott »

The rooms are very small and in a scary area. It was hard to find something good to eat. We weren't sure where we could go cause I didn't like the area. We were told it was a business district. I don't know any. Us Ines men who would stay there. I wouldn't recommend it. We were robbed by the ground crew at the airport. The guy there sent us to your place and charged us 45.00 American dollars for a cab ride. It's terrible to be stuck.

AccorHotels certified review
Sarah Friends - 26/08/2017
« Enjoyed the facility and the location »

We wanted to be in town,not on the beach. I like the central location, friendly helpful staff, and ease of transportation.

AccorHotels certified review
Jose Business - 21/08/2017
« very bad experience »

2 elevators without working (both), everyone had use the elevator for employees. The last day when elevators were repaired, at the control panel you can see cables with masking tape, really I worry about being insecure. The fire alarm was out of control por 1 hour about 3AM, I don not believe it was caused by a guest. You can listen when the alarm was turn off, and about a minute or less it again sounding...and so by 1 hour.

AccorHotels certified review
Anonymous Couples - 20/08/2017
« Really bad customer service, not friendly at all everyone's looking for a tip would not recommend »

Website says there is a pool there was no pool staff was not friendly at all. I asked for ice because they do not have it complementary and it was a problem for them for just one cup. Would not recommend ibis!

AccorHotels certified review
Anonymous Business - 16/08/2017
« Vista al ibis »

Excelente

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