Hotel - ibis Cancun Centro
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Cancun Centro Hotel

3.5/5 1,253 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 949.20 MXN Non member rate
From 901.74 MXN Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,977 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,253 reviews
Debora Couples - 12/11/2018 AccorHotels certified review

Very nice front desk staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debora Z., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Rolly Business - 12/11/2018 AccorHotels certified review
« AGRADABLE »

AGRADABLE Y SATISFECHA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolly G., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Anonymous Business - 07/11/2018 AccorHotels certified review
« genial »

estupenda

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cervera, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Anonymous Business - 05/11/2018 AccorHotels certified review
« SATISFACTORIO »

ESTUVE COMODA

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. J., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Nuevamente, mil gracias por elegir ibis Cancún Centro ! Atentamente ! Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Paulo Friends - 01/11/2018 AccorHotels certified review
« Nice 3-star hotel »

Affordable, very clean, quiet, nice staff, great location. I wished for hand towels, bigger pillows and softer towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo Z., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm glad to let you know that we will get new pillows very soon. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Ryan, C. I. Business - 01/11/2018 AccorHotels certified review
« Very nice hotel for the price. »

The staff is friendly and professional. House keeping was good, I returned to a nice clean room everyday. Front desk staff and outside attendants helped me with whatever questions I had and helped me with securing taxi cab services, or helping me with finding directions. The food served in their restaurant was to my liking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian B., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Rubén C. L. Business - 17/10/2018 AccorHotels certified review
« Excelente »

FUE AGRADABLE MI ESTANCIA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben C., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Armandorenna Business - 16/10/2018 AccorHotels certified review
« good »

basic hotel with clean rooms, good service and excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr a., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Miguel S. Business - 12/10/2018 AccorHotels certified review
« Be cheap, get cheap »

The room have a funny smell, the mattress was broken from the edges, the AC was not cooling enough and control temperature had a hole in it, the ironing board had many stings and weak I was afraid of using it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel S., Thank you for taking the time to share your comments concerning your stay at the ibis Cancun Centro. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Michael Solo - 11/10/2018 AccorHotels certified review
« Nice »

Peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael p., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will keep working on improvements to the breakfast buffet, which would like to be able to show you in a future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

David Solo - 30/09/2018 AccorHotels certified review
« Great Staff, bad smell in room »

The staff met every expectation that I have when staying at an Accor hotel like that in Europe, however, the room smelled of stale beer and the water faucet spouted filthy white colored sulfuric smelling water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., Thank you very much for taking the time to share your comments regarding your stay at the ibis Cancun Centro. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the smell of some of the rooms in order to prevent any future occurrence. We have already put out of order those rooms. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Andres B. Business - 26/09/2018 AccorHotels certified review
« gOOD »

vERY GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres B. Lomeli, We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

P. Couples - 06/09/2018 AccorHotels certified review
« Repos »

Cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Armand P., Thank you for taking the time to share your comments concerning your stay at the ibis Cancun Centro. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. First of all, we sill attend with training the check in and check out issue. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Anonymous Business - 30/08/2018 AccorHotels certified review
« Impressed »

Loved the front desk service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina S., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Favio Couples - 07/08/2018 AccorHotels certified review
« Very good at all. »

Confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio C., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Luis Couples - 07/08/2018 AccorHotels certified review
« agusto »

regular

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis R., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Jacques C. Families - 06/08/2018 AccorHotels certified review
« Fabtastic »

I always go to the ibis hotels love you guys abd cancun wasnt the exemption. Everybody from the front desk to the house keeping super nice . The rooms were as always clean and nice . Wifi was ok . Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear jacques c., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Aaron Business - 03/08/2018 AccorHotels certified review
« Exellent »

very good location , fast check in , nice staff ,very clean hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aharon t., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Steven L. Business - 02/08/2018 AccorHotels certified review
« A so so experience this time around »

I usually enjoy my stays at Ibis properties but this time a few things weren’t as good as they should have been: Pre arrival I called to see if they had received a large, 44 kilo package. It was there but they couldn’t find it! They eventually found it after much insistence. Check in was cold and I had to remind them of my courtesy check in drink for Accor members The ac in my room was not working right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven L., Thank you very much for taking the time to share your comments regarding your stay at the ibis Cancun Centro. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Front Desk Service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

Jan Solo - 30/07/2018 AccorHotels certified review
« Very good accomodation , but a bit far away from the city center or hotelzone »

It was difficult sice I didn't get my luggage in time (only 53 hours too late) , so I had to adjust . The staff is very helpfull though , the only thing that bothers me is that I had requested an early check-in (possible if you believe their website) , but they didn't care to answerand when I showed up at 08.30 , as I mentioned in my mails , I still had to wait untill 15:00 to get my room . The breakfast is ok , the rooms very clean and big enough , there is a small supermarket below and a very big shopping center at 100m where you can also find the local transport. A positive experience !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan G., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Nungaray Gerente General Ibis Cancún Centro Reserva en ibis.com

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