Hotel - ibis Cancun Centro
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ibis Cancun Centro Hotel

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3.5/5 1,130 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 13h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Full buffet breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Full buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating Based on 3,874 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,130 reviews
AccorHotels certified review
Rafael C. Business - 17/11/2017
« Agradable »

Tranquilidad, descanso, paísaje, mar...

AccorHotels certified review
Anonymous Solo - 16/11/2017
« Pleasant short stay »

Overall positive, only downside was lack of English spoken channel on Tv...although I spent only a night watching It due to the rain and some smell in the room when first arrived but was all good once air con was turned on

AccorHotels certified review
Allan Business - 16/11/2017
« Satisfied »

Room is good, the view is good, but the service and personal need more trainings for improve the customer experience.

AccorHotels certified review
Anonymous Solo - 15/11/2017

the hotel has a good position.the bus stop is just nearby.the tour operator inside is really helpful to book tour.the supermarket almost inside the hotel is great.i would improve the variety at breakfast and add a water dispencer as the water from the tap isn't drinkable.the room should be cleaner and the bedsheet changed more often.

AccorHotels certified review
Ron D. Couples - 15/11/2017
« Good value for money spent »

Generally good. I would not stay in rooms 833 - 839 since they are under the building chillers and you hear a perpetual hum. Breakfast buffet lacks true variety and many hot dishes were cold.

AccorHotels certified review
Rodolfo D. Solo - 14/11/2017
« Very good with a pearl. »

The experience was good, but the way I was attended by Hermilda one of th staff in Reception, was un pleasant and aggressive. May be she does a better job out of the front desk.

AccorHotels certified review
Barry Solo - 11/11/2017
« Perfect interlude between US and Playa del Carmen »

clean quiet comfortable great location

AccorHotels certified review
James G. S. Friends - 10/11/2017
« Me J G Swans »

Quick sign in at desk, Nice clean room. Quiet night on comfortable bed. Easy fast check out.

AccorHotels certified review
Karla M. Business - 01/11/2017
« Nice »

I did not like that they did not have complimentary water bottles, nor the usual courtesies of stay cream, etcetera. the restaurant staff are not friendly unlike the girl who cleaned our room, a greeting to her, very friendly.

AccorHotels certified review
Lacie S. Couples - 31/10/2017
« worst hotel experience ever! »

I love Ibis hotels and have stayed at them all over the world. I love Ibis hotels because they are always dependable and clean with nice staff. The staff at this hotel lied to us, and couldn't give us a confirmation on when the AC would be working. We lost a night's sleep because the AC in the entire hotel was broken. We were told there wasn't enough electricity to power the AC units and the hotel was HOT! Cancun is a very hot and humid city and we couldn't even open the windows. I will never return to this hotel and I am doubtful that I will make a a future reservation at another Ibis.

AccorHotels certified review
Daniel N. Couples - 19/10/2017
« Service »

Good experience, great service. But i see the room very small. No blankets available. Air conditioner fail too much. No cold wheather in the air conditioner. But the service and the attention very good. Yes I come back soon with us.

AccorHotels certified review
Alfonso F. Solo - 16/10/2017
« Practical without any special good thing about it. »

Was good. It's appropiate considering the site where it is placed. But anything more than that.

AccorHotels certified review
Bria Solo - 14/10/2017
« Just ok »

The room was good but the walls were to thin

AccorHotels certified review
Torfa Friends - 13/10/2017
« Smooth check in/out, clean and helpful staff »

very comfortable, clean room, helpful staff.. nice view,

AccorHotels certified review
Edcléia P. Business - 11/10/2017
« Totally satisfied. »

Muito boa!

TripAdvisor review
Business - 10/10/2017
« Acceptable for the price »

Nothing great, nothing really bad. For one night, it is acceptable even if the location isn't great and confort is average. Breakfast is average but below average for Cancun, as well as the bed and decorations of the rooms. Don't come for leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S9279EQnicolasd: Thank you very much for taking the time to share your experience with us. Ibis hotels are standardized hotels worldwide, with more than 1900 hotels in 69 countries. Please verify our webpage so you can discover all our destinations. We are business budget hotels with the best cost/benefit relation of the cities we are located in. We are very practical and functional hotels, but with good quality service and with an F&B option which mark the difference between our main competitors. We wish you an extraordinary day. Joan-Francesc Ferrer General Manager

AccorHotels certified review
Vinay P. U. Families - 06/10/2017
« vinay »

it was very satisfying stay. every thing was right. only I want to add that breakfast for vegetarians may be looked into. In case get a chance to come back I will stay with IBIS only. Thanks alot.

AccorHotels certified review
Pilar Z. Families - 05/10/2017
« Everything was fine »

It was fine, from the food to the service people, to the building, etc

AccorHotels certified review
Patricia H. Y. D. V. Couples - 04/10/2017
« Personnel need improvement »

We like the cleanliness and the simplicity of the rooms, we have stayed in ibis Merida several times and we loved it, thus was our first time at ibis Cancun, the front desk need to be more nice, professional and polite, you should have a menu of hot snacks overnight

AccorHotels certified review
Soferemy Couples - 29/09/2017
« Cute hotel at an awesome price! »

We were in a pinch and needed to stay close to aquaworld in Cancun overnight for an early scuba dive in the morning. We booked a last minute room at this hotel and were surprised at how easy it was and how cute the room was! It was a great stay for a great price!

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