Hotel - ibis Cancun Centro
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Ibis Hotel Hotel

ibis Cancun Centro Hotel

Av Tulum y Nichupte  Supermanzana 11 M2 L3 
77504  Cancun
MEXICO

1,107 reviews
TripAdvisor Rating Based on 1,107 reviews
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From 738.65 MXN Non member rate
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Paid Parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view of the lagoon pool and residential area.

  • 190 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 3,611 reviews

Our guest reviews for ibis Cancun Centro

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,107 reviews
TripAdvisor review
Solo travel - 16/09/2017
« Ibis Hotel Cancun »

I've stayed recently at the Ibis hotel on two occaisions. The first was seven days and the second just two days. The hotel is well situated, a short walk from the biggest shopping plaza you'd ever need. There is a foot bridge across the road or you can cross earlier taking a great deal of care. The rooms are clean and fresh. Breakfast costs 120MX and is a buffet. I had a generous fill later in the morning and it usually did me until early evening. There is a very well stocked grocery store within the building and an Italian restaurant immediately adjacent, with a cafe and pharmacist to the rear. In the basement there is the laundry. I put a wash load in on both visits and was pleasantly surprised by the cost both times, however there were a few additional items send back to me that I did return. If you are planning a beach holiday, this is perhaps not the hotel for you as its a little far, and you'd need either a taxi or bus. If you are travelling to or from the airport there is a bus service run by ADO that picks up thirty seconds walk from reception, with tickets sold in the travel agency on the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear davidronald1954: Thank you very much for taking the time to share your experience with us, its an honor and a pleasure for us to receive such an amazing review, thank you very much. Ibis hotels are standardized worldwide with more than 1900 properties in 65 different countries, please check our website so you can discover all our great destinations we have for you. In Mexico we are 16 Ibis located in the county main cities. Thank you once again for your review and we hope to host you again on your next trip to this wonderful land. Joan-Francesc Ferrer General manager

AccorHotels certified review
Alan Couples - 11/09/2017

I checked into the hotel with my wife as our flight was cancelled due to the Hurricane Irma. I was in the room for approximately 2 hours. My wife was able to find a flight that would allow us to get home. I informed the front desk and asked if it would be possible for a refund. The rate was $65. I was told no because they didn't have anyone on property to clean the room. I then stated that the amenities in the room were as they were when we checked in. I was again told that there was nothing they could do. I was very disappointed with how this matter was handled.

AccorHotels certified review
Visitor Families - 08/09/2017
« The staff was very professional and friendly but the ROOMS were dormitory size with no soap, towels, shampoo, etc. »

I ended up not staying because I didn't feel comfortable in the room. This is more like a hostel than a hotel. I was very upset because someone from the airport suggested it to us. The room was too small. But the staff was very friendly and professional.

AccorHotels certified review
Gabriel A. G. Solo - 08/09/2017
« Normal »

Sin contratiempos.

AccorHotels certified review
Californians Couples - 04/09/2017
« Terrible »

Not a hospitable place to go...locals around don't like foreigners.... go resort instead and this hotel doesn't have ice. Disappointing place to even call it a hotel.

AccorHotels certified review
Altexblue Families - 03/09/2017

Could be cleaner. The faucet needs fixing.

AccorHotels certified review
Molott Couples - 29/08/2017
« molott »

The rooms are very small and in a scary area. It was hard to find something good to eat. We weren't sure where we could go cause I didn't like the area. We were told it was a business district. I don't know any. Us Ines men who would stay there. I wouldn't recommend it. We were robbed by the ground crew at the airport. The guy there sent us to your place and charged us 45.00 American dollars for a cab ride. It's terrible to be stuck.

AccorHotels certified review
Sarah Friends - 26/08/2017
« Enjoyed the facility and the location »

We wanted to be in town,not on the beach. I like the central location, friendly helpful staff, and ease of transportation.

AccorHotels certified review
Jose Business - 21/08/2017
« very bad experience »

2 elevators without working (both), everyone had use the elevator for employees. The last day when elevators were repaired, at the control panel you can see cables with masking tape, really I worry about being insecure. The fire alarm was out of control por 1 hour about 3AM, I don not believe it was caused by a guest. You can listen when the alarm was turn off, and about a minute or less it again sounding...and so by 1 hour.

AccorHotels certified review
Anonymous Couples - 20/08/2017
« Really bad customer service, not friendly at all everyone's looking for a tip would not recommend »

Website says there is a pool there was no pool staff was not friendly at all. I asked for ice because they do not have it complementary and it was a problem for them for just one cup. Would not recommend ibis!

AccorHotels certified review
Anonymous Business - 16/08/2017
« Vista al ibis »

Excelente

AccorHotels certified review
Juan M. Business - 14/08/2017
« JOB »

Last August 1, I was just looking for a place to do my office work, to take a shower and to go out to the airport, all thanks to the staff especially the receptionist who offered me the best rate and the excellent room.

AccorHotels certified review
Anonymous Business - 10/08/2017
« Just fine »

Fine for a business trip, but could be hard for a pleasure trip. Bad reception in TV and very short list of channels available.

AccorHotels certified review
Adam Solo - 07/08/2017
« Adam »

5 star service!

AccorHotels certified review
Jorge D. V. S. Families - 07/08/2017
« RAPIDA »

CORDIAL , AMABLE Y RAPIDA

AccorHotels certified review
Julia Families - 03/08/2017
« old matress and cold shower »

we often stay at IBIS , however this was way below the ususal IBIS standart , the matress in bith room we occupied was awfully old , the shower did not warm up , the pillows were also old and there were no towels for face or floor , so you came out of the shower and had to step on the bare floor , very unpleasant and higienic.

AccorHotels certified review
Mary Friends - 01/08/2017
« Satisfactory room, very clean »

The hotel room was very comfortable, very clean, and the breakfast buffet was adequate. The employees at the desk were very pleasant and very helpful.

AccorHotels certified review
Daniel P. Solo - 28/07/2017
« Satisfactory »

The hotel is clean, met my expectations as an Ibis. The location is a 20 min walk from the middle of the city, however there is a shopping mall across the road which has plenty of restaurants, shops, a bus station, etc. Breakfast was adequate and simple. I would have liked more options at breakfast, but you get what you pay for.

AccorHotels certified review
Ami Families - 25/07/2017
« Not your typical Ibis »

I've stayed Ibis in Amsterdam, Delhi and cancun and unfortunately cancun Ibis disappointed us by ca moarisin to the other locations. I made the booking months in advance and in the interim my credit card # changed due to expiry well the reservation was subsequently cancelled without any follow up from them (even though I emailed the location only 4 days before our arrival to secure it and ask for two adjoining rooms). The location did not have spare towels to provide for when housekeeping was unable to swap out the towels in our room. The location didn't provide a complimentary toothbrush or grooming kit like the location in Delhi had when I forgot my own. There was no coffeemaker or complementary coffee in the room unlike the other two locations.

AccorHotels certified review
Eva N. Solo - 11/07/2017
« exellent »

I loved it

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