Hotel - Grand Mercure Nelson Monaco Apartments
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Nelson Monaco Apartments

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4.0/5 972 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 27 holes (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities
    • Quad bikes (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast  (Nearby)
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-10:30
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 4 different accommodation options, there is something to suit everyone. The Standard hotel rooms have distinctive interior décor and the 1 Bedroom Studio Apartments are spacious and comfortable. For family and friends traveling together thetwo bedroom cottages are perfect, self contained and on two levels the bedrooms and living areas are separate. For that romantic weekend stay in a self contained Summerhouse Cottage, with its 4 poster bed and spa bath it’s a relaxing and charming.

  • 85 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 25 family rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,478 reviews

Our guest reviews for Grand Mercure Nelson Monaco Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 972 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tammy J. Friends - 19/02/2018
« Perfect »

Clean well maintained rooms - 2 bdrm cottage was spacious with everything you could need. Quick and efficient check in and out.

AccorHotels certified review
Anonymous Friends - 19/02/2018
« Good »

Everything was good except the room was quite dark which meant we had to put the lights on whenever we were in the room.

AccorHotels certified review
Mike S. Couples - 18/02/2018
« Poor »

The room 7 was hot stuffy and very mousey with the chiller fan noise from the resurant

AccorHotels certified review
Ross Business - 18/02/2018
« Brilliant »

Great experience, lovely location, room and staff

AccorHotels certified review
Amy W. Families - 18/02/2018
« Stunning place to stay »

Everything was great. The beds were really comfortable, our cottage was clean and was set up so that it felt like a second home. Pool area is lovely. Our cottage had everything that was needed, we really enjoyed our stay and highly recommend it to others

AccorHotels certified review
Grant Couples - 18/02/2018
« Nice location abrupt departure »

A nice change, but service was a bit rude.

AccorHotels certified review
Anonymous Families - 18/02/2018
« Nice clean friendly »

Pretty good. Nice clean place, friendly staff, just took them a long time to have our room ready. We rang at 2pm but room wasn't ready to about 4.30 pm and we were really hungry but no room service ready till 5.30 pm. Should have snacks and drinks available during day. Pool only had 3 loungers for all the guests so need way more loungers.

AccorHotels certified review
Anonymous Business - 18/02/2018
« Regular experiences with no problems »

Okay as expected

AccorHotels certified review
Rod Business - 12/02/2018
« Great space and location »

The apartments are delightful with plenty of room. The location is brilliant for walks and the views are tremendous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod We very much appreciate your completed guest survey regarding your recent stay at the Grand Mercure Nelson Monaco. We're delighted you found your accommodation spacious, and that the location, views (and walks) all worked for you. I trust your business trip to Nelson was a success, and that your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, we look forward to seeing you again in the near future! Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Sharon Couples - 11/02/2018
« Enjoyed my stay »

Enjoyed my stay The only issue was the outside light by the door (I assume this is a safety light) that was on all night and this was shining into the apartment and I struggle to sleep with light shining into my bedroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was lovely to read that you enjoyed your stay. I've forward your comments about that outside light to our maintenance team in case it isn't supposed to be on all night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Jo M. Couples - 11/02/2018
« Beautiful place to stay, wonderful accommodation and facilities. »

A very relaxing one night stay. My only criticism would be the pool area. I went for a swim approximately 3.30pm and when I arrived the rubbish tin by the entrance was overflowing with rubbish. It looked to me as though the whole area around the pool needed a good hose down as there were a couple of used band aids and other bits of rubbish around the pool edge. Other than that, the place was amazing as usual. And the receptionist was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Reviewer We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was lovely to read that you enjoyed a relaxing one night stay - it was also great to know the receptionist on duty provided nice friendly service. Thanks also for your feedback on the pool area, I've passed it on to our grounds, maintenance and housekeeping teams as the pool is probably being used more than usual with the fantastic weather we have been experiencing recently. Once again, thanks for your review, we welcome all guest feedback. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Gajendra S. Solo - 10/02/2018
« Excellent quality of accomodation »

Very good material in the rooms- richness of the every items inside the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Reviewer We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was lovely to read that you appreciated the quality of your accommodation and the attention to details in the decorating. We hope you had an opportunity to enjoy the beautiful Nelson/Tasman region whilst you were here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Rodney K. Couples - 08/02/2018
« Absolutely OVER whelming awesome! Couldn't ask for more or anything better! »

Wow what to say! Stuart Geddess is one AMAZING man. My partner and I on the 31/1/18 flew to Nelson on a mystery break. I have terminal cancer and wanted to make the most of this opportunity to make memories together. Our destination was this hotel and it was spectacular! The staff were warm, friendly and caring and their service couldn't be faulted. Nothing was ever a problem to them. The pride and presentation of the hotel and grounds was an absolute credit to them. Then when leaving, after asking a random gentleman to take a photo of us, in the reception, this man then offered us an extra night - meals included with flowers and bubbly! No words can express that kind of generosity and kindness and overwhelming compassion and sensitivity. I have NEVER EVER met a person like him. The most honest and truest person with the warmest heart anyone could ever have the fortune of meeting. Again - there really are NO words that can express the most wonderful experience we had at that hotel and the man that made it happen. If YOU read this Stuart - " SEE you at the Duck and Dive - I will be waiting ". Much LOVE and sincere THANKS to all of you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney K., Wow - what awesome feedback! I've made sure that not ONLY Stuart gets your feedback, but I've shared it with the ENTIRE TEAM here at the Grand Mercure Nelson Monaco. We are ALL truly delighted that your stay with us was an occasion for creating lasting special memories - we've very proud to have been part of this process. We're delighted that your Mystery Break to Nelson was such a success. Best wishes to you and your partner, keep creating special moments and memories in the days ahead; as someone who has lost a parent to cancer in the last six months - I have some understanding of what you're going through. Cancer's hideous, but it IS possible to find fun and laughter right up until the end. Kia kaha! Warm regards Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Russell Families - 08/02/2018
« Comfortable and quiet »

The rooms were clean and comfortable. The limited childrens channels meant my daughter spent more of her time in the pool which was good. We left on the morning of the heavy rains and did notice our window was leaking to which we left a note stating so. I do intend on visiting again when in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell We very much appreciate your returning the Accor guest survey regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was lovely to read that you found your accommodation clean and comfortable and that your daughter enjoyed our beautiful pool in its own private courtyard area. Those "heavy rains" were once of the most powerful storms to hit Nelson in living memory, it did considerable damage to property on the Monaco Peninsula, thankfully the hotel came through completely unscathed. Thanks for the note about the leaky window, I'll that that has now been attended to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

TripAdvisor review
Solo travel - 08/02/2018
« Stay in Nelson »

Very pleasant. Good accommodation. Just what a traveller needs. Would be good for a longer stay too. Buildings her attractive "village feel". One caveat if you are not good with stairs advise on check in my room was second floor no elevator. A car needed not in town

Our hotel has responded to the review
Our hotel has responded to the review

Hi there Helen Thanks for your review/feedback - it was lovely to read that you enjoyed a very pleasant stay with us recently, and that you enjoyed the special "village feel" of the hotel. Guests with accessibility issues, for who just find stairs (for example) difficult, they're more than welcome to make a booking direct with the hotel and to request ground floor accommodation, or a room with accessible bathroom facilities etc. (we have 6 of these). Warm regards Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Janelle S. Families - 07/02/2018
« Service was good ,only thing missing air conditioning. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janelle S. We very much appreciate your returning the Accor guest survey regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was great to read that you experienced great service from our staff, your comment regarding the (lack of) air conditioning has been noted and pass on to the hotel owner for his consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
John L. S. Couples - 03/02/2018
« Very comfortable and friendly »

Unit was clean and tidy. TV was a bit of a mission to work out .But overall a pleasant place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L Scott, We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback, so it was lovely to read that your accommodation met your expectations as you found it clean and tidy. Our apologies that you had problems with the television, but good to know you got there in the end! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Mike Business - 02/02/2018
« muggy »

having a room upstairs with no air-con in summer, my room was extremely hot & ensured i could not sleep well at all. otherwise the staff & facilities were great. enjoyed the meals

Our hotel has responded to the review
Our hotel has responded to the review

Dear mike We very much appreciate your completed guest survey regarding your recent stay at the Grand Mercure Nelson Monaco. Thanks for your comments regarding the lack of air-conditioning, I have passed this on to the hotel owner, who is reviewing guest feedback and developing action plan for improvements based on this feedback. It was pleasing to read that apart from the lack of air-conditioning you otherwise found the staff and facilities of the hotel great. I trust your business trip to Nelson was a success, and that your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, we look forward to seeing you again in the near future! Warm regards Nick On behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Karen Families - 31/01/2018
« Lovely spot and staff very friendly and helpful. »

Refer above. Did note though that there were dirty trays in the oven that must have been missed by the cleaner, a couple of lightbulbs were out and we only could find one remote to the two tv,s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco. We're delighted you enjoyed your stay and that you found our staff friendly and helpful - precisely what we aim for! I've made a note of the housekeeping matters you mention and I've passed these on to our HK team for their attention. Once again, thanks for letting us know you enjoyed your stay, we hope to see you back again sometime soon. Warm regards Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

AccorHotels certified review
Craig M. Business - 29/01/2018
« Ok »

No air conditioning , stinking hot and stuffy , Carpets well stained and need replacing , Nice people and clean though , the place needs to sharpen up a little more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig M., Thank you for taking the time to tell us about your recent experience at the Grand Mercure Nelson Monaco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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