ibis One Central Hotel 3 stars

TripAdvisor rating 4.0/5 925 reviews
ibis One Central
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Room 1

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Hotel extras

  • Easy access to Dubai World Trade Centre

  • Private indoor car park

  • Walking distance to World Trade Centre Metro Station

  • Free WIFI

  • Bar with live music

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis One Central

Trade Centre District
9914
dubai
united arab emirates

Tel: +97145195555

Fax: (+971)45195550

Contact email

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL HOTEL :   27 NOVOTEL HOTEL

  • WORLD TRADE CENTRE :   RED LINE WTC

  • By train

    WORLD TRADE CENTRE At 0.3km / 0.19 miles

GPS :25.221433, 55.28622

Our accommodations

Equipped with the new Sweet Bed by ibis bedding, our room offers everything you need for a comfortable stay: large double bed, desk, free WiFi, flat screen TV and stylish bathroom with shower. Interconnecting rooms are available. Equipped with the new Sweet Bed by ibis bedding, our room offers everything you need for a comfortable stay: two single beds, desk, free WiFi, flat screen TV and stylish bathroom with shower. Interconnecting rooms are available.

Standard room- Queen size bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room - Two single beds

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WOK & CO

Type of cuisine: Other cooking style

Mix and fix. Cuisine without borders in a trendy setting. Select the ingredients to create your own menu - everything is cooked in a wok as you watch.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUBANO-LITO BAR & GRILL

Photo non contractuelle / Strictly non binding

The Cuban themed Bar allows all guests to get a Latin fix, be it from the authentic light snacks and drinks or spicy live music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 95 m²

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more
ibis One Central Meeting Room

Our guest reviews for
ibis One Central

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,237 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

925 reviews

Smooth check-in, checkout-out and nice stay on a business trip

Customer review rating 4.2/5

Azzam J. Business - 14/04/2019 AccorHotels certified review

Was able to check in easily, and have a decent room, with very good internet connection. Checkout was smooth and easy. Well connected, beside the conference. Good breakfast.

Dear Azzam J., A positive guest experience is something we endeavor to achieve every day and we are happy to read that overall you had a good experience with us and that you were pleased with the hotel's services and facilities. Your positive comments are greatly appreciated and we look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

comfy business travel

Customer review rating 4.2/5

Adnan K. Business - 14/04/2019 AccorHotels certified review

I really enjoyed my stay at Ibis One Central. It was my first time at this hotel and I really loved it. It was provided early check-in and late checkout which really helped me with my flight timings.

Dear Adnan K., We are delighted to learn that you had a wonderful experience with us and that the your check in and check out experience was beyond your expectation. A positive guest experience is something we endeavor to achieve every day. We look forward to welcoming you again at Ibis One Central. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

☹️☹️

Customer review rating 4.2/5

Saltanat Friends - 14/04/2019 AccorHotels certified review

Lack of amenities . Completely say no by the housekeeping .

Dear Saltanat, Thank you for taking the time to share your comments concerning your stay with us. We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement. At Ibis we pride ourselves on having a dedicated training academy which covers all aspects of the hotel services, specifically guest interaction, however your comment concerning our team clearly highlights areas which require our immediate attention. Rest assured your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction. We hope that you will give us the opportunity to better serve you in your future at Ibis One Central. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good for business only.

Customer review rating 4.2/5

Ibrahim Business - 14/04/2019 AccorHotels certified review

Good economical hotel. Snacks prices is extremely expensive. Coke price is 25 AED!!!! No caffee or entertainment in hotel lobby.

Dear Ibrahim, Thank you for taking the time to share your constructive comments regarding your experience with us. It is a pleasure to learn that overall you had a fair stay with us. Rest assured your valuable comment regarding a certain aspect of your stay is are well noted and has been shared with the team. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Lovely

Customer review rating 4.2/5

Asmae Couples - 13/04/2019 AccorHotels certified review

Hitel was clean reception were amazing and the food is good to i liked my few days in that hotel hope to come again cause i felt like home thank you everyone

Dear Asmae, Thank you for taking the time to share your positive comments regarding your stay with us. It is always inspiring to receive positive feedback from a satisfied guest as this is what we endeavor to achieve every day. We look forward to the pleasure of welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Íbis Standard good room and excellent breakfast

Customer review rating 4.2/5

Antônio M. Couples - 13/04/2019 AccorHotels certified review

The room was very clean and good housekeeping during the days. Breakfast very good, a lot of choices. Although, I do the check in on line, the key wasn’t ready and the room that I booked it isn’t ready and I waited around 10 minutes. I arrived in the hotel after 10:00 PM.

Dear Antônio M., Thank you for taking the time to share your experience with us and we are happy to learn that you were pleased with the hotel's facilities. We very much appreciate your feedback regarding your stay at Ibis One Central and rest assured your concern on a certain aspect of your stay has been taken note of and has been shared with the respective team as this is not indicative to the standards we aspire to offer to our valued guests. We look forward to the pleasure of welcoming you back again to the hotel soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Satisfactory, but room was a bit spartan.

Customer review rating 4.2/5

Nj A. Business - 13/04/2019 AccorHotels certified review

Breakfast buffet was good and proximity to WTC was a real plus point. However, the room could use a few more amenities like slippers, toiletries, and additional pillows.

Dear NJ A., Thank you for sharing a review following your stay with us and we are delighted to learn that you were pleased with the breakfast buffet and the hotel's proximity to the metro station. Your feedback is highly appreciated and pleased to inform you that we are currently congregating feedback from our guests to make sure we are taking every step to correct and improve the areas mentioned. We thank you for your constructive comments and would like to assure you that anything brought to our notice is treated with the care and attention it deserves. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Don't stay in a Accors Hotel .

Customer review rating 4.2/5

Fernando B. D. O. Couples - 13/04/2019 AccorHotels certified review

My experience could be better if Ibis One Central did not provide incorrect information on the Accors website. I chose this hotel for being close to the airport and also because in the selection of Accor hotels in Dubai it appeared that this hotel had transportation between the Airport and the hotel. It appeared to be a free shuttle as it exists in Singapore and other countries. Having done that, I chose the Ibis One Central because in my selection what I needed most was the transport between the airport and the hotel, I arrived in tired Dubai after a 15 hour flight, I went to the place where hotel buses are looking for passengers, which I already used 4 times and waited for 30 minutes, noticing the long delay of the bus I decided to call the hotel and to my surprise what was announced on the Accors website was not real, there is no transportation from the airport to the hotel. Another problem is Accors Gold customer, but it seems that the attendants of Dubai do not care to follow the benefits of the program, I went to the queue that indicated that I had the program and nothing happened the attendants saw me standing there waiting and did not care, I stayed 5 minutes and nobody came to answer me, I was only answered when I got the normal line. What is the advantage of being loyal to a hotel chain, if when you enjoy the benefit of being faithful, the officials are little caring for you. Honestly it is the second time that I have problem with Accors, I will choose my hotels according to my total convenience and I will forget this network that does not care about its guests, that publishes wrong things in its website, that does not train its employees.

Dear Fernando Beduschi de O., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central and for your patronage as a valued Le Club Accor Hotels Gold member. We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate attention and improvement. Rest assured your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction. We hope that you will give us the opportunity to better serve you in your future at Ibis One Central. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 4.2/5

Anonymous Solo - 12/04/2019 AccorHotels certified review

The experience was good overall The only thing is that the receptionist refuse to give me water upon check out !!!!!

Dear Valued Guest, Thank you for taking the time to share your experience with us. We very much appreciate your constructive feedback regarding your recent stay at Ibis One Central and it is a pleasure to know that overall you were pleased with your visit. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and at Ibis we pride ourselves on having a dedicated training academy which covers all aspects of the hotels services, specifically guest interaction, however your comments clearly highlight an area which require our immediate attention. Rest assured your valuable feedback has been addressed to the concerned department as this remains an isolated incident, not indicative to the standards we aspire to offer. We hope you will give us another opportunity to welcome you back again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

All good, fair.

Customer review rating 4.2/5

Rafael M. Couples - 11/04/2019 AccorHotels certified review

Good, no issues.

Dear Rafael M., A positive guest experience is something we endeavor to achieve every day and we are happy to read that overall you had a good experience with us and that you were pleased with our services and facilities. We look forward to welcoming you back again to the hotel in the near future Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

4nigjts in Dubai

Customer review rating 4.2/5

R. Couples - 11/04/2019 AccorHotels certified review

We had a very pleasent and professional check in with Milad. Our stay was very good and the staff helped us several times.

Dear R., Thank you for taking the time to share your positive comments regarding your experience with us. Our aim is to make all of our guest's visit memorable and we are happy to read that you were pleased with your experience at the hotel. It will be a pleasure to share your heart warming feedback with Milad, who will be further motivated and inspired to continue delivering exceptional services. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Nice experience

Customer review rating 4.2/5

Amod H. Business - 11/04/2019 AccorHotels certified review

It was a pleasure staying in this hotel. Almost certainly central place with access to metro for sightseeing.

Dear Amod H., We very much appreciate your comment regarding your experience with us and it is indeed a pleasure to learn that you had a great stay with us and that the hotel's services and facilities, including the hotel's proximity to the metro station were to your satisfaction. We look forward to welcoming you again to the hotel for another perfect stay. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Extremely bad

Customer review rating 4.2/5

Ahmed B. Families - 11/04/2019 AccorHotels certified review

Very bad beds Very bad smell inside the rooms You have to wait almost 30 minutes to get your car from the valet parking team

Dear Ahmed B., Thank you for taking the time to share your comments concerning your stay with us. We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement. Rest assure that your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction. We hope that you will give us the opportunity to better serve you in your future at Ibis One Central. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good

Customer review rating 4.2/5

Mary Solo - 10/04/2019 AccorHotels certified review

Generally good. Clean rooms and environment. Not noisy. Room a bit tight though. I asked for assiszance with luggage from room to reception but no one came to help even though I was told help was on the way.

Dear Mary, It is indeed a pleasure to learn that overall you had an amazing experience with us and that the hotel's services, facilities and cleanliness were to your satisfaction. Your feedback is very important to us as we strive to provide a superior service experience for every guest. Referring to your comment concerning the luggage service, we would like to kindly inform you that Ibis One Central is an economy hotel where some of the services and offerings are limited in comparison to 4 and 5 star hotels, based on the brand concept of Ibis Hotels worldwide. Nevertheless, rest assured we have noted your feedback and we look forward to welcome you back again to the hotel soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Honeymoon

Customer review rating 4.2/5

Ursula Couples - 10/04/2019 AccorHotels certified review

We made a stopover in Dubai and spend 4 days of our honeymoon at the ibis. We had an excellent time. Nice rooms and good breakfast. Lovely stuff. Thank you very much.

Dear Ursula, Thank you very much for your positive comments regarding your experience with us. We are happy to learn that overall you had an excellent stay at Ibis One Central and that the breakfast and and the rooms were to your expected standards. It is always inspiring to receive a positive feedback from a satisfied guest. We look forward to the pleasure of welcoming you back again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

5 days in Dubai

TripAdvisor rating 4.0/5

rolikispest Couples - 09/04/2019 TripAdvisor review

This hotel is very well located less than 5 minutes walk from the red metro line, you can easily reach the airport (within like 25) minutes and the Dubai Mall as well (15 minutes). The hotel seems to be very new, and guest areas are much more modern than ibis hotels usally looks like in europe. We had a very pleasant check in with Milad who did his job very professional. The breakfast is rich and varied. Thank you!

Dear rolikispest, Thank you for taking the time to share your feedback regarding your stay with us. We are happy to read that you had a great stay at Ibis One Central and that our services and facilities have met your needs and expectations. A positive guest experience is something that we endeavor to achieve every day. Your feedback about Milad's great service is highly appreciated and will surely serve as an encouragement to the entire team as we strive to continuously improve the quality of our service. We look forward to the pleasure of welcoming you again in the near future. Warm Regards, Frederic Gitzner Cluster General Manager

Good

Customer review rating 4.2/5

Ali M. Business - 07/04/2019 AccorHotels certified review

overall it was good except during check In. I Bring may wife with me and the reception man informed me that will additional charge for each person will stay in the room as per Hotel Policy. asked me to paid additional 63 Dirham for each night. I paid it in cash then he informed me this it will cover breakfast for my wife as well. when I double check with my friend they stayed at different hotel booked by company. they didn't pay anything extra for them wife. letter I discover the cost of breakfast with VAT it is exactly the amount I paid. I am fine if it is as per Hotel Policy for staying, but I believe that reception man twisted to be as rules for Hotel but actual it was for breakfast. I need to confirm from Hotel if them policy for any additional person we have to pay more or not.

Dear Ali M., We very much appreciate your constructive comments regarding your stay at the ibis One Central and we sincerely apologize for any inconveniences that may have been caused. At Ibis we pride ourselves on having a dedicated training academy which covers all aspects of the hotels services, specifically guest interaction. Rest assured your valuable feedback concerning certain aspects you encountered during your stay is well received and has been shared with the relevant team as this is not indicative to the standards we aspire to offer. Once again, thank you for sharing your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Alwayd Excellent

TripAdvisor rating 4.0/5

Wissam N Business - 07/04/2019 TripAdvisor review

dedication to meet customer satisfaction , even though it's a 3 star hotel but actually treatment is 5 stars . at reception they were very helpful during the stay and was so flexible in the check-in and check-out timing - well appreciated the customer service especially Alaa, Majd and Hatem ..

Dear Wissam N, Our aim is to make all of our guest's visit memorable and we are happy to read that you were pleased with your experience at the hotel. We truly appreciate your wonderful comments highlighting the outstanding service provided to you by Alaa, Majid and Hatem. Your kind words will be shared with the entire team as this will serve as an encouragement to the entire team as we strive to continuously improve the quality of our service. Thank you for choosing Ibis One Central and we look forward to welcoming you back soon. Warm Regards, Frederic Gitzner Cluster General Manager

It was a short stay

Customer review rating 4.2/5

Fasahat Business - 05/04/2019 AccorHotels certified review

The stay was quite good. Few things were a bit annoying. The power socket was an American type. I arrived at 1:30 am and called reception if they could loan me a travel adapter. They had none and asked me to check the shop close to reception in the morning. I had enough juice in the cell and laptop batteries till morning. I bought it eventually. It would be nice, however, if you would provide a travel adapter to use it with the round pin plug. The adapter is quite cheap too. Secondly, the TV service was horrible. It would turn off every 40/50 minutes and then be on after 10/15 minutes or so as I experienced during the three nights I was there. and finally there was no toiletry provided other than the hand/body wash liquid. Otherwise, the location was great , close to Dubai Metro. Room service was excellent too.

Dear Fasahat, Thank you for sharing a review following your stay with us. Your feedback is highly appreciated and pleased to inform you that we are currently congregating feedback from our guests to make sure we are taking every step to correct and improve the areas mentioned. Our guest observations are paramount to us and we sincerely apologize for any inconveniences we may have caused you. We thank you for your constructive comments and would like to assure you that anything brought to our notice is treated with the care and attention it deserves. We look forward to welcoming you again to the hotel soon. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good

Customer review rating 4.2/5

Tini Business - 05/04/2019 AccorHotels certified review

Good, two points for improvement: 1. The in room TV has a connection for HDMI, but the HDMI cannot be activated on the TV 2. The welcome drink voucher cannot be used for draft beers in the bar. I could not find any infromtion of what is covered by the voucher.

Dear Tini, We strive to make our guests’ experiences memorable and we are sorry to learn that you were not fully satisfied with your visit at the hotel, therefore please accept our sincerest apologies for any inconveniences caused. Your feedback is highly appreciated and pleased to inform you that we are currently congregating feedback from our guests to make sure we are taking every step to correct and improve the areas mentioned. We thank you for your constructive comments and would like to assure you that anything brought to our notice is treated with the care and attention it deserves. It is our hope that your experience will not deter you from staying with us in the future. We look forward to welcoming you back again to the hotel. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
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