Mercure Amiens Cathedrale Hotel

There is shortage of good hotel accommodation in Amiens - after 20 years of visiting - the Mercure is the best of the branded offerings. However Accor seems to overly spin out the refurbishment cycles such that some areas like the corridor carpets can seem well past their sell by date. Breakfast is ok for France re branded hotels but is not a quality offering and the breakfast area can be massively busy - making finding a seat a real challenge and staff struggle to keep up with the basic tasks such as clearing tables.

The only negative was that it wasn't made clear to us when we checked in that breakfast was NOT included in the price. Therefore we were surprised when the cost for five days was approximately 150 euros higher than we expected. Also the telephone wall plug was not connected (it was completely missing), therefore the telephone to reception was not working. I reported it and, despite the desk manager assuring me that it would be fixed the following afternoon, it was not. Therefore, we had no telephone connection for our five day visit. The bathroom basin was also blocked and the plug didn't work. When I mentioned it to the desk manager he came and fixed the blockage immediately - however, the basin plug still did not work. It seems that there are some maintenance issues to be addressed, as a matter of importance.

Superb location - very helpful staff. Easy parking nearby. Would definitely stay here again!

Generally good, restaurant service could be better, especially breakfast, rather chaotic. The pillows are less comfortable than in a Novotel!

Reception staff were helpful, polite and friendly. Room was spacious and comfortable.

Very relaxing and found all the staff extremely helpful but special compliments to the Chef at Dinner; tres bon.

Our reception (can't remember whether he was called Antoine or Christian) was as good as we have received anywhere. Greeted with a smile and a sense of humour whilst always being professional, we couldn't have wished for anything better. Our room, which had an excellent view of Amiens Cathedral, was large, well-appointed and comfortable. We had a very good meal in the restaurant with particular mention having to go to the Ficelle Picarde which was as light as a feather and delicious. Having excellent serving staff rounded off a great evening.

We stayed in July so though the weather was warm it was pleasant at night, because I’m not sure the air con would work too well in the real summer weather like what Europe has experienced recently. Also having heavy Doona’s doesn’t help, try lighter ones. We had no complaints about our room, the window opened for fresh air, the bed was comfortable and the bathroom etc was cleaned every day. Myonly criticism not only about this hotel but many we stayed in, is purchase new towels!!!! We had no idea about the car parking so it was lucky that we left the bags in the hotel as the car park was very full and the lift to exit was broken which apparently happens a lot. As this was our first visit to Amiens we had no idea about where things where, walking distance to the Jules Verne museum, good restaurants by the river, and the lovely shopping mall area, this we discovered on our own as the reception never offered any assistance they were not rude but definitely not friendly. That said would recommend this hotel.

Amazing experience. We booked a superior room and asked for it to be overlooking the cathedral. The room was spotless and provided with dressing gowns, slippers, superior coffee machine, and a free supply of soft drinks in the mini bar. In the evening we changed into dressing gowns, opened the window, drew up the chairs and sat and watched the light show on the cathedral. We had sat outside the cathedral and watched it before but this gave it a whole new perspective as there were no cricked necks looking up and being able to see far more made the whole experience more magical. It's a great location as so close to the town as well and staff are friendly and helpful.

Relaxing, quiet and close to all we came to see

Great stay.

We had a wonderful room overlooking the cathedral and were able to sit in comfort and watch the light show at night. Battlefields tour was very moving and Amiens has so much to offer. Hotel staff were very helpful and friendly.

Staff on reception good. The rooms were tired and breakfast not as good as would be expected. Expensive for the standard.

Staff helpful and courteous. Not enough gluten free and dairy free food for breakfast.