Hotel - Mercure Amiens Cathedrale Hotel
Mercure Hotel Mercure Hotel

Mercure Amiens Cathedrale Hotel

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4.0/5 1,212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Choose from the hotel's rooms and suites: Standard or Privilege Rooms, Prestige or Cathedral Suites with a balcony and magnificent views of the cathedral.

  • 102 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 46 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,169 reviews

Our guest reviews for Mercure Amiens Cathedrale Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,212 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Couples - 13/06/2018
« Not up to accor standard »

Sink leaked on to floor.had to change rooms. Housekeeping did not wash glasses or replenish shampoo. Carpet had large crumbs on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We add 1500 courtoisy points on your Accor card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne Déhu Manager

AccorHotels certified review
Petit Couples - 09/06/2018
« Nickel »

Nickel

TripAdvisor review
Couples - 06/06/2018
« Poor experience in Amiens »

Pros - Good location. Pleasant reception staff. Nice wines available in the bar. Car park nearby very reasonably priced. Cons - Despite arriving for breakfast 3/4 hour before service end, staff on duty at breakfast were awful. No one showed us to a table. Staff on duty didn't smile, no eye contact, seemed preoccupied with setting tables for lunch. No tables were set. No crockery. Had to ask for cups!! Self service nespresso coffee machine was broken - had to ask staff to sort it a total of four times! Staff refused to fetch a latte or cappucino despite a notice saying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you to take time to post your comment. I am very surprised for what happen at breakfast, we have usually good remarks for this service as you can see in differents comments. Be assured, that I take the neccesary mesures. With my best regards

AccorHotels certified review
Anonymous Couples - 03/06/2018
« bien »

normal

AccorHotels certified review
Anonymous Couples - 02/06/2018

Overall very good

AccorHotels certified review
Anonymous Solo - 29/05/2018
« Mr Mark C. »

Excellent visit staff most helpful and friendly breakfast very good hotel clean and tidy. Enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Anonymous Couples - 29/05/2018
« Room etc Ok but disappointing auto check-out as it led to an incorrect charge »

Slow check-in. Key did not work first time Room etc fine. Location good Great suitcase storage. Incorrect breakfast charge added at auto check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs CORSTON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. I will share your comments with our team, in order to improve our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Louise Couples - 29/05/2018
« Nicely located hotel. Friendly staff. Clean. »

Room was clean. Shower was difficult to climb into round a wall which was two thirds the length of the bath. Staff helpful and friendly. Need more milk and tea in the room and crockery rather than disposable cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Next time ask for a room with a shower instead of a bath. the showers are spacious. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Mr T. Couples - 19/05/2018
« Mr T C S. »

All very good, we were mystifyied why the room was arranged with the bed so close to the shower doors. B'fast excellent, evening meal not great.

AccorHotels certified review
Youngmin L. Business - 19/05/2018
« Normal against previous. »

Accor stasff told me no room as I expected date when directly contact. No mention and greeting for Accor membership. Finally no getting point concerning accor membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr YOUNG MIN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. I am not sure to well understand, You have got 4373 points reward as a membership of a Classic Accor card. When you will get the Silver level card, you will have a free drink at your arrival Thank you again for sharing your experience, and we hope to welcome you again. Sincerely, Anne Déhu Manager

AccorHotels certified review
Jim H. Couples - 18/05/2018
« Great location, great staff »

Location is perfect for abbey and riverside restaurants. Metered parking on street. Great wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope you had a great time visiting Amiens. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Kate Families - 30/04/2018
« Staff lacking professionalism and clear communication »

I am a travel agent and booked an agent discounted rate. The overall presentation and location of the hotel are excellent. However whilst staying at the hotel I had a very disturbing situation occur. I was in my hotel suite and my husband was out. I heard the door open and expected it would be my husband. It was not. The cleaning staff had let a man into my room. The man (who only spoke French, and I only spoke english) barrelled into my room thinking it was his room. I was completely taken off guard and shaken. I pointed to the door and keep asking him to leave. He was confused thinking I was in his room. I contined to ask him to leave trying to push him out of my room. At that moment the cleaning staff came back to the room to advise they had let him into the wrong room. I was completely distressed and upset that such a breach of security could happen in the hotel. My husband asked to speak to management at reception about the incident and the cleaning supervisor (who was the women who let the man into my room) came to speak to us. She apologized. We asked again to speak with the hotel manager but they were unavailable. My husband said this was a serious breach of security, that I had been completely distressed and effected by the incident and we expected some compensation for the error and a conversation with management. Upon check out we still had not had a conversation with the hotel manager and the compensation was EURO30. Hardly compensation for a serious breach of security within your hotel. I will not be recommending this hotel to any of my clientele and will not hesitate to communicate to my absolute disappointment for this hotel. I will also be recommending clientele lock their doors even when they are inside the hotel room to prevent such an incident happening to them! It is one thing to make an error as we are all human, but to treat this incident with such little regard for my feelings and anguish was beyond disappointing. This situation could have been completely rectified with a conversation with the hotel manager and an appropriate level of apology and compensation for such mental anguish imposed on me by your staff members error.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations; and I am sorry not to have been at the hotel during your stay. I was aware that my head housekeeper made the mistake, she gave the key 217 instead of 317, and immediatly runs after the client who had already opened your door, when she reached your room and explained to the other client that it was not his room. It was definetively a mistake, and I understand that you have been very surprised. The housekeeper immediatly came to your room, and the security was not engaged. Please allow me to express my sincerest apologies, and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne Déhu Manager

AccorHotels certified review
Peter G. Business - 29/04/2018
« Excellent »

Excellent

AccorHotels certified review
Jackie Couples - 25/04/2018
« Our stay started off badly but certainly improved »

Having travelled overnight from London, and arriving in Amiens at 02.00, we went straight out to the rederie. I had checked my confirmation email and my husband had also checked on the website to see what time we could check in to the hotel. Both email and website stated 12.00. We therefore planned our morning so that we could arrive at the hotel at 12.00 and have a rest before venturing out in the afternoon. We were welcomed by 2 members of staff (the gentleman called Rodrigue) who informed us that check in was at 2.00 and pointed to the screen behind him. They made us feel that it was our fault that we were not informed of the change to check in times. We told him that my both my confirmation and your website stated 12.00 but he was adamant that we were wrong. . We were told that because the hotel was fully booked the night before (which we knew because we were unable to book a room for the Saturday night). Therefore the rooms were not yet ready. We were told that some guests left it to the last minute to book out because of the rederie. The rederie happens twice a year and there were ANZAC celebrations this weekend, so if the hotel knew they were busy, I think at least my confirmation email should have been amended to show this. The good news was that they managed to find us a room by 1.00 and admittedly it was a lovely room with a cathedral view. We managed to have a rest and then carried on for the day. Apart from this initial problem our stay was perfect and enjoyable. We will be coming back again in October and look forward to the trip. I think I will call beforehand to check on the check-in times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. We were as well disapointed not to be able to give you a room as soon as your arrival. The day of the "Rederie" is always difficult for us, because our clients leave very late and the others arrive early... But we are glad that you finally enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Michelle N. Couples - 25/04/2018
« Centrally located and comfortable accommodations »

We thoroughly enjoyed our stay and was pleased that we were able to check in early (though we had to leave our luggge for a bit). The standard room was a perfect size and the bed and linens were comfortable. My only slightly negative comment was that only plastic or paper glasses/cups were provided in the room. That may be standard for Mercure but I feel like we’ve had real glasses and mugs at the Novotel brand which I thought was a lower Accor tier. The hotel was very conveniently located and directions to the carpark were quite easy to follow. I would recommend and would book here again if I were to return to Amiens.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We take notice of your remarks, concerning the paper glasses. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
David E. Friends - 16/04/2018
« David E. »

Love the Hotel, position could not be better only thing we didn`t like was there was no wash basin in the toilet so you had to walk into the shower room to wash your hands

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Déhu Manager

AccorHotels certified review
Anonymous Couples - 11/04/2018
« good but could have been better »

Booked a PRIVILEGE ROOM WITH LARGE BED. View over the cathedral was great but size of room and especially size of bathroom were very cramped. Breakfast could be better. Choice is limited: fresh fruit limited and no boiling water for tea (hot only in thermos)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. Your remarks are important to help us to give you a better service. And we can give you boiling water at the bar. Thank you again for sharing your experience, and we hope to have your full satisfaction for your next stay. Sincerely, Anne Déhu Manager

AccorHotels certified review
Nigel C. Couples - 07/04/2018
« Friendly, pleasant place to stay »

We stayed one night and also booked for seven friends to stay in July. We found the rooms as we would expect, clean and comfortable. The staff were more than helpful. Breakfast was plentiful and typical of a French hotel.

AccorHotels certified review
Ostini P. Couples - 07/04/2018
« pictures more promising than the reality »

very attentive and personalised service

AccorHotels certified review
Norman Couples - 31/03/2018
« A long weekend »

Very friendly and helpful reception staff. What a pity our four emails to the hotel regarding dietary requirements were not answered. Room was bright and had all the equipment needed. The TV only had one English programme available, CNN, disappointing. The paintwork will need refreshing soon. Breakfast was adequate without being outstanding, pity the coffee was from a self-service machine. Good car park close by.

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