Mercure Amiens Cathedrale Hotel

Excellent visit staff most helpful and friendly breakfast very good hotel clean and tidy. Enjoyed it

Slow check-in. Key did not work first time Room etc fine. Location good Great suitcase storage. Incorrect breakfast charge added at auto check-out.

Room was clean. Shower was difficult to climb into round a wall which was two thirds the length of the bath. Staff helpful and friendly. Need more milk and tea in the room and crockery rather than disposable cups.

All very good, we were mystifyied why the room was arranged with the bed so close to the shower doors. B'fast excellent, evening meal not great.

Accor stasff told me no room as I expected date when directly contact. No mention and greeting for Accor membership. Finally no getting point concerning accor membership.

Location is perfect for abbey and riverside restaurants. Metered parking on street. Great wifi

I am a travel agent and booked an agent discounted rate. The overall presentation and location of the hotel are excellent. However whilst staying at the hotel I had a very disturbing situation occur. I was in my hotel suite and my husband was out. I heard the door open and expected it would be my husband. It was not. The cleaning staff had let a man into my room. The man (who only spoke French, and I only spoke english) barrelled into my room thinking it was his room. I was completely taken off guard and shaken. I pointed to the door and keep asking him to leave. He was confused thinking I was in his room. I contined to ask him to leave trying to push him out of my room. At that moment the cleaning staff came back to the room to advise they had let him into the wrong room. I was completely distressed and upset that such a breach of security could happen in the hotel. My husband asked to speak to management at reception about the incident and the cleaning supervisor (who was the women who let the man into my room) came to speak to us. She apologized. We asked again to speak with the hotel manager but they were unavailable. My husband said this was a serious breach of security, that I had been completely distressed and effected by the incident and we expected some compensation for the error and a conversation with management. Upon check out we still had not had a conversation with the hotel manager and the compensation was EURO30. Hardly compensation for a serious breach of security within your hotel. I will not be recommending this hotel to any of my clientele and will not hesitate to communicate to my absolute disappointment for this hotel. I will also be recommending clientele lock their doors even when they are inside the hotel room to prevent such an incident happening to them! It is one thing to make an error as we are all human, but to treat this incident with such little regard for my feelings and anguish was beyond disappointing. This situation could have been completely rectified with a conversation with the hotel manager and an appropriate level of apology and compensation for such mental anguish imposed on me by your staff members error.

Excellent

Having travelled overnight from London, and arriving in Amiens at 02.00, we went straight out to the rederie. I had checked my confirmation email and my husband had also checked on the website to see what time we could check in to the hotel. Both email and website stated 12.00. We therefore planned our morning so that we could arrive at the hotel at 12.00 and have a rest before venturing out in the afternoon. We were welcomed by 2 members of staff (the gentleman called Rodrigue) who informed us that check in was at 2.00 and pointed to the screen behind him. They made us feel that it was our fault that we were not informed of the change to check in times. We told him that my both my confirmation and your website stated 12.00 but he was adamant that we were wrong. . We were told that because the hotel was fully booked the night before (which we knew because we were unable to book a room for the Saturday night). Therefore the rooms were not yet ready. We were told that some guests left it to the last minute to book out because of the rederie. The rederie happens twice a year and there were ANZAC celebrations this weekend, so if the hotel knew they were busy, I think at least my confirmation email should have been amended to show this. The good news was that they managed to find us a room by 1.00 and admittedly it was a lovely room with a cathedral view. We managed to have a rest and then carried on for the day. Apart from this initial problem our stay was perfect and enjoyable. We will be coming back again in October and look forward to the trip. I think I will call beforehand to check on the check-in times.

We thoroughly enjoyed our stay and was pleased that we were able to check in early (though we had to leave our luggge for a bit). The standard room was a perfect size and the bed and linens were comfortable. My only slightly negative comment was that only plastic or paper glasses/cups were provided in the room. That may be standard for Mercure but I feel like we’ve had real glasses and mugs at the Novotel brand which I thought was a lower Accor tier. The hotel was very conveniently located and directions to the carpark were quite easy to follow. I would recommend and would book here again if I were to return to Amiens.

Love the Hotel, position could not be better only thing we didn`t like was there was no wash basin in the toilet so you had to walk into the shower room to wash your hands

Booked a PRIVILEGE ROOM WITH LARGE BED. View over the cathedral was great but size of room and especially size of bathroom were very cramped. Breakfast could be better. Choice is limited: fresh fruit limited and no boiling water for tea (hot only in thermos)

We stayed one night and also booked for seven friends to stay in July. We found the rooms as we would expect, clean and comfortable. The staff were more than helpful. Breakfast was plentiful and typical of a French hotel.

very attentive and personalised service

Very friendly and helpful reception staff. What a pity our four emails to the hotel regarding dietary requirements were not answered. Room was bright and had all the equipment needed. The TV only had one English programme available, CNN, disappointing. The paintwork will need refreshing soon. Breakfast was adequate without being outstanding, pity the coffee was from a self-service machine. Good car park close by.