Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

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4.5/5 510 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,494 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 510 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
M Friends - 14/04/2018

I had a great experience. The room was nice and quiet and the staff was very kind and helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Radim, Sales manager

AccorHotels certified review
Siegfried Business - 09/04/2018

another nice stay ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siegfried, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Yael V. N. Friends - 08/04/2018
« Great hotel »

Nice stuff, clean hotel, very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yael, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 04/04/2018
« Perfect premises!! »

The premises are very clean and the breakfast is really good

AccorHotels certified review
Neha B. Business - 04/04/2018
« Great Staff, Central Location and great rooms! »

I had a great stay! All the staff members were very helpful with making daily taxi reservations. I enjoyed the access to the lounge and enjoyed the food and drinks. Hotel is very nice, clean and great room size. The Breakfast was very nice with many options and the bar service was great!

AccorHotels certified review
Anonymous Business - 03/04/2018
« Room for improvement »

Its not a good experience for this trip staying here , no one cleaning the room tidy, the towel is not changed even i used put on floor I requested to take my shirts to laundry , no one to take it , still at my room in the evening The room got some noise from the airconditioning , reported but no one help to fix

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been bringing to my knowledge the disagreements that occurred during your stay at Mercure Ostrava Center. I am taking good note of your concerns about the efficiency of our employees, and on behalf of the Mercure team I would like to express to you my deepest regrets for the poor services you have experienced during your stay with us. Despite this unpleasant experience, I hope that you enjoyed your stay in Ostrava and I would really like to thank you for having chosen Mercure hotel. I also truly hope that in the future, we will get the chance to welcome you again in our hotel in a matter to rectify the negative impression of your first stay with us. Thank you in advance for your kind understanding. With best regards, Vladimir Sic General Manager

AccorHotels certified review
Marius G. Business - 01/04/2018
« Great. »

Very good experience. Well qualified and nice personnel. Comfortable and clean rooms.

TripAdvisor review
Business - 31/03/2018
« Pleasant Stay »

My stay as always was very good and the staff were very helpful from the front desk to the bar and restaurant. My room was very spacious, clean, tidy and somewhere nice to relax after a hard day's work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Vladimir Sic, General Manager.

AccorHotels certified review
Flavio S. Business - 30/03/2018
« Great hotel and staff »

Very helpful staff at the reception, restaurant and bar. Especially liked the smiles and welcoming atmosphere.

AccorHotels certified review
Thomas Solo - 05/03/2018

Very good

AccorHotels certified review
Szilvia Business - 05/03/2018
« Comfortable »

Comfortable

AccorHotels certified review
Trond R. Business - 24/02/2018
« Product Manager »

Good!

AccorHotels certified review
Anonymous Business - 21/02/2018
« Ok. Could have been better. »

Staff were friendly and helpful. I'm vegetarian and had a hard time with dinner. Luckily, the Beet-root Risotto was on the menu. I had that every night. The next week, I was told it was only on the menu for one week. I had to convince the restaurant staff that a hamburger without meat was not a sufficient meal. I also had to convince them that salad (small plate of cucumbers, tomatoes and bell peppers) is not a meal either. After 10 minutes of this, they gave me the Risotto that Monday and the rest of the week. I was very happy they did this but disappointed I had to explain why I needed it. The breakfast wasn't as challenging because I ate the beans, mixed vegetables, tomatoes, fruit and had cereal. The problem with the breakfast is that the non-chocolate, non-sugeray cereals seem to be the favorite of the guests but there are two mostly-chocolate cereals available (mostly full) and one surgery-cereal (mostly full). The other three were corn flakes, uncooked oats, and a granola-strawberry cereal (the guest favorite). They ran out of the granola-strawberry for a few days and it seemed like no-one touched the other ones. I think you should take that as feedback that the granola-strawberry should be offered in more containers. Lastly, I set my room thermostat to 30 and it always felt below 21. My toes were freezing every night. I had to use two covers to keep myself warm. Overall, someone recommended this hotel but I feel it left a lot to be desired. I hope you consider my suggestions for other people who do not eat meat, and prefer a warmer environment. Please also replace your chairs. The desk chair is very uncomfortable. I had to use a pillow to prevent back pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback or constructive critism. We will definitely pay high attention to your suggestion and notes and thank you very moch for your care. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Anonymous Business - 17/02/2018
« Nice hotel in the center of Ostrava »

The hotel is located in short distance to the center of the city. Rooms are nicely equipped and clean. The breakfast gives you a good start into the day.

AccorHotels certified review
Jan A. Business - 16/02/2018
« Nice city hotel and good quality of food »

Good food Nice staff and new Room!

AccorHotels certified review
Gwen C. Business - 16/02/2018
« Always a pleasure to stay here »

From the staff to the accommodations it is always a great experience staying at this hotel. It is very clean, the food is always fantastic, and the staff is always pleasant and accommodating.

AccorHotels certified review
Patrik Business - 10/02/2018
« Trevlig »

Nice room. Clean. A bit to big. Likes the free minibar. The lounge could be much better with more food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrik, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel and tips for improvement. We are looking forward to your next stay. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Kotkaste Business - 09/02/2018
« Pleasant, good value for money »

Pleasant

AccorHotels certified review
Andrew F. Business - 06/02/2018
« Extremely satisfied, friendly and helpful staff »

Exceptional reception on check in, efficient and friendly staff. Immaculate hotel, very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel and especially your comment about our staff - it made us really very happy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Joseph P. Business - 05/02/2018
« Comfortable and Clean »

Staff was very friendly from the front desk to the bar. Overall very good experience .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joe, We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

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