Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

Our hotels AccorHotels
4.5/5 502 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,354 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 502 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 14/01/2018
« Moving breakfast on two days with no proper bar at night time was unsatisfactory »

The Mercure group is a favourite of mine but I was disappointed this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gerard, Thank you for taking the time to tell us about your experience at the Mercure Ostrava Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies - we needed to renovate our restaurant floor before the main season coming and therefore breakfast on the 4th floor. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Brage Business - 09/01/2018
« Very nice hotell, with a kindly, service minded and proffersional staff »

I liked the stay at Mercure Ostrava very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

AccorHotels certified review
Gabriel Solo - 08/01/2018
« Very good »

Nice receptionists nice hotel nice breakfast. Recommend it and I will go back

Our hotel has responded to the review
Our hotel has responded to the review

Drogi Gościu, Jesteśmy bardzo wdzięczni za uwagi dotyczące pobytu w hotelu Mercure Ostrava Centrum. To jest zawsze przyjemność, aby otrzymać pozytywną opinię. będę dzielić się uwagami z naszym zespołem. Jestem pewien, że ta opinia będzie służyć jako zachęta dla wszystkich naszych pracowników, ponieważ dążymy do ciągłej poprawy jakości naszych usług. Chcielibyśmy prosić umieścić swoje uwagi na temat Tripadvisor, jak również, po prostu korzystając z poniższego linku: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Jeszcze raz dziękuję za podzielenie się swoimi doświadczeniami i mamy nadzieję, że następna wizyta będzie tak przyjemny, jak poprzedni. Z poważaniem, Vladimír Sic Główny menadżer

AccorHotels certified review
Lars E. Business - 28/12/2017
« Mercure best in Ostrava »

As always very pleasant stay at Mercure in Ostrava, good breakfast, nice rooms, service oriented staff. Easy to reach center and "beer" street, the chrismas market was nice and only a few hundred meters to walk.

Our hotel has responded to the review
Our hotel has responded to the review

Kära herr E., Vi uppskattar dina kommentarer om din vistelse på Mercure Ostrava Centrum. Det är alltid ett nöje att få positiv feedback. Jag kommer att dela dina kommentarer med vårt team. Jag är säker på att denna feedback kommer att fungera som en uppmuntran till alla våra medarbetare som vi strävar efter att ständigt förbättra kvaliteten på våra tjänster. Vi skulle vilja be dig att sätta dina kommentarer på Tripadvisor också, helt enkelt på följande länk: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Tack igen för att dela din erfarenhet, och vi hoppas att din nästa besök kommer att vara så angenäm som tidigare. Med vänliga hälsningar, Vladimír Sic General manager

TripAdvisor review
Couples - 21/12/2017
« Great location,great service »

Great location.Hight quality of hotel.We travel around the world and stay in Accorhotels. Mercure hotel Ostrava is one of the best we have ever seen. We would like to say THANK YOU to the hotel staff....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for choosing the Mercure hotel while visiting Ostrava and for taking the time to write such a beautiful review. With great pleasure I read that you had a memorable stay with us, and the whole Mercure team is looking forward to hosting you again soon. With Kindest Regards, Vladimir Sic, General Manager

AccorHotels certified review
Poltramp Solo - 19/12/2017
« Perfect hotel »

Always perfect - great staff

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Z., Jesteśmy bardzo wdzięczni za uwagi dotyczące pobytu w hotelu Mercure Ostrava Centrum. To jest zawsze przyjemność, aby otrzymać pozytywną opinię. będę dzielić się uwagami z naszym zespołem. Jestem pewien, że ta opinia będzie służyć jako zachęta dla wszystkich naszych pracowników, ponieważ dążymy do ciągłej poprawy jakości naszych usług. Chcielibyśmy prosić umieścić swoje uwagi na temat Tripadvisor, jak również, po prostu korzystając z poniższego linku: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Jeszcze raz dziękuję za podzielenie się swoimi doświadczeniami i mamy nadzieję, że następna wizyta będzie tak przyjemny, jak poprzedni. Z poważaniem, Vladimír Sic Główny menadżer

AccorHotels certified review
Mika !. H. Business - 17/12/2017
« I was not there »

Please check your CRM system details. I have not been in Ostrava for two years now. My name is Mika H., but not Mika Marko H..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., please allow me to express my sincerest apologies, we had a guest with very similar name and your email address appear by mistake. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we hope to welcome in Ostrava in the future. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Karel Business - 11/12/2017
« a very good Mercure hotel indeed with excellent staff »

+ excellent location in Ostravas city center; in walking distance to various offices and Stodolni street of binge. + clean, modern, comfortable + very good drinks and wines on the bar. + good breakfast selection and quality + own fitness and sauna; parking, though limited. + Excellent staff, I appreciate the kept the things I have forgot in the room - only small minuses, that the two spaces in the privilege appartement, the doors between the two rooms can be soundproofing, as they are not; and the logic of ligniting switches in the room, in order to light up the lavatory one must switch on the lights in the whole appartement.

Our hotel has responded to the review
Our hotel has responded to the review

Vážený pane M., velmi si vážíme komentáře týkajícího se Vašeho pobytu v Mercure Ostrava Center. Je to vždy radost přijímat pozitivní zpětnou vazbu. Jsem si jist, že tato zpětná vazba bude sloužit jako povzbuzení pro všechny naše zaměstnance a zároveň se i nadále budeme snažit zlepšovat kvalitu našich služeb. Rádi bychom Vás také poprosili o vložení Vašeho komentáře na Tripadvisor.com, stačí kliknout na níže uvedený link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Ještě jednou Vám děkujeme za sdílení Vašich zkušeností a doufáme, že příští návštěva bude stejně příjemná jako ta předchozí, ne-li ještě příjemnější. S pozdravem Vladimír Šic General Manager

AccorHotels certified review
Marcus R. Business - 09/12/2017
« Very nice hotel in the centre of Ostrava »

This hotel is located in the city centre, so you can reach all places of interest within short. The rooms are well equipped, the bathroom large and modern, the breakfast gives a good start into the day and the staff in restaurant and reception is very friendly. The spa and the gym are also on a high level.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., Wir freuen uns sehr über Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Ostrava Centrum. Es ist immer ein Vergnügen, positives Feedback erhalten. Ich werde Ihre Kommentare mit unserem Team teilen. Ich bin sicher, dass dieses Feedback als eine Ermutigung für alle unsere Mitarbeiter dienen, wie wir die Qualität unserer Dienstleistungen kontinuierlich zu verbessern streben. Wir möchten Sie bitten, Ihre Kommentare auf Tripadvisor als auch zu setzen, einfach über den folgenden Link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Nochmals vielen Dank für Ihre Erfahrungen zu teilen, und wir hoffen, dass Sie Ihren nächsten Besuch wie die vorherige so angenehm sein wird. Mit freundlichen Grüßen, Vladimír Šic Generaldirektor

AccorHotels certified review
Juhani V. Business - 05/12/2017

Otherwise good as always, but there was one annoying thing. My credit card was made a deposit of about double compared to the final invoice. And as I was paying 2 of my guests too, it was about 1100e, which still seems to stay in my credit card's saldo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will check with Front Office Manager the pre-authorisation amount, we are sorry for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Jiri Business - 04/12/2017
« Good »

Nice. I like your hotel. It is welcoming. Only the performance of bar-tender should be better. It again was not much accurate and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Vážený pane B., velmi si vážíme komentáře týkajícího se Vašeho pobytu v Mercure Ostrava Center. Je to vždy radost přijímat pozitivní zpětnou vazbu. Jsem si jist, že tato zpětná vazba bude sloužit jako povzbuzení pro všechny naše zaměstnance a zároveň se i nadále budeme snažit zlepšovat kvalitu našich služeb. S vedením restaurace proberu Vaši připomínku, za kterou Vám děkuji. Ještě jednou Vám děkujeme za sdílení Vašich zkušeností a doufáme, že příští návštěva bude stejně příjemná jako ta předchozí, ne-li ještě příjemnější. S pozdravem Vladimír Šic General Manager

AccorHotels certified review
Anonymous Business - 01/12/2017
« First visit - not impressed »

a medium hotel, quite small breakfast, TV didnt work, AC I could not get started, a tap design in the shower that make it impossible(slippery) to turn if you have soap in your hands etc.. nice personell in reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Mercure Ostrava Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Erik N. Business - 01/12/2017
« Nice and clean hotel overall very good »

Overall a very good experience. One negative thing is that the beds are extremely stiff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimir Sic General Manager

AccorHotels certified review
Anonymous Business - 30/11/2017
« Excellent »

A wonderful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

AccorHotels certified review
Christy Couples - 28/11/2017
« Very good stay »

Our stay at your hotel was very nice. Our room was spacious and clean. The shower had great water pressure and the free mini bar was extremely convenient when we were tired and didn't want to leave the room. The privilege room did run out of snacks the 2 times we visited, but it was very nice to have a quiet place to have a drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and especially check of snacks in Privilege Lounge...thank you for this feedback. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

TripAdvisor review
Business - 28/11/2017
« wonderful stay »

A very nice warm welcome with a very nice staff. Breakfast is super, fresh made olmelts ana a wide range of food. top room, perfect in szie and space to work as well. Vvery nice Lounge/Fitness-Wellness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, What a pleasure to read these wonderful comments on Tripadvisor and to hear that you have enjoyed your stay with us! I'm very happy that you were satisfied with the breakfast and the quality of service. It will be a real pleasure to welcome you again! Vladimir Sic, General Manager

AccorHotels certified review
Anonymous Couples - 27/11/2017
« Very good service, upgrade to nice suite »

Attentive staff, upgraded to very nice suite. Eva in the reception gave very good service throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

AccorHotels certified review
Inge V. Solo - 27/11/2017
« Silence and much space »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

AccorHotels certified review
K. Couples - 20/11/2017
« Nice surprise ! »

First time visit. Great building with nice staircase, fitness and sauna. Well maintained to keep the historical style in evey detail. Staff very friendly. Room clean and big (suit). Experience even beter in some of the MGalery hotels. Only differents are breakfast where for example MGalery in Prague has on top. City during the weekend guiet. I recommend visit the zoo and the city hall. What could be improved are few small things. - atmosphere lighting in platinum lounge to really feel as in exceptional place - more atmosphere in restaurant and creative menu. For examle as in Poland the winestone chain - rowing machine in fitness - for breakfast offer also nuts, chia seeds and vegetable preads like ajvar or humus Thank you for nice stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mazan, We very much appreciate your comments regarding your stay at the Mercure Ostrava Centrum. It is always a pleasure to receive positive feedback and especially tips for improvement, this I really appreciate and can promise to work on it (Winestone is coming soon and I like idea about lighting in Privilege lounge). We would like to ask you to put your comments on Tripadvisor as well, simply using the following link: http://www.tripadvisor.com/UserReview-g274719-d19…-m11765-Mercure_Ostrava_Center-Ostrava_Moravian_Silesian_Region_Moravia.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimír Šic General Manager

AccorHotels certified review
Jaakko L. Business - 20/11/2017
« Overall nice experiense »

Only negative thing was - when I was checking out you had a lady working in the front office and she was obviously sick with flu or something. She asked me if I wanted my bill to be in EUR or Czech Korunas, I answered Korunas, later when I already had paid I noticed that the amount was charged as EURos, so I lost about 20€ there due to your hotel exchange conversion. In the lounge you should have Radegast beer, rather than the one you have right now. Other than that all was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback and constructive critism. I will share your comments with our team and especially with Front office manager in order to avoid similar situation next time - we are very sorry for that. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Vladimir Sic General Manager

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