Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

4.5/5 532 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes
    • Golf course 9 holes
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,762 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 532 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dr. W. T. Business - 16/09/2018 AccorHotels certified review
« Dr. Wendy T. »

Wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Grace Solo - 15/09/2018 AccorHotels certified review
« The location and facilities are awesome »

I was staying for 4days. The cleaness was perfect and staffs are kind not only reception but also other staffs there. The location was near from the station so I could walk to the hotel as well as the facilities were awesome such as souna, gym. Thanks for the good memory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace, Thank you foryour amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Very good »

The room location was amazing. I was on the ground floor in front of the parking but I don't hear the car the night. The restaurant was full the morning but you can find everything you want directly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you for taking your time and giving us so nice review. We really appreciate it. Kind regards, Vladimír Šic, general manager

Alan S. Solo - 13/09/2018 AccorHotels certified review
« Good hotel with good and efficient staff. »

I found the hotel to be clean and well maintained. The staff were efficient but also friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, thank you very much for your fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Anonymous Business - 10/09/2018 AccorHotels certified review
« Excellent and very accommodating stay. »

I had an excellent extended stay at the Mercure. All of the staff members are very friendly and always working to make your stay enjoyable. My room was comfortable and quiet. The bar and restaurant is great, although the menu was a bit limited. The gym could use some improvement. The free weights are limited and the bench isn't sturdy. The floor could use the rubber padding because the tile is very slippery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you very much for taking your time and giving us nice review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Lawrence S. (. W. Business - 07/09/2018 AccorHotels certified review
« EXTRAORDINARY: Staff, Accommodations, Food and Beverages. »

I am an an American and an Airline Pilot that was based in Europe for the summer of 2018; I consider myself very lucky to have spent the entire time at the Mercure Ostrava Center Hotel. I've been flying for 41 years and have spent a great deal of my life living out of hotels. The experience of staying at the Mercure Ostrava has been nothing short of the Very Best, Most Extraordinary Hotel Stay Of My Career. Lets start first with the Staff: Simply put, they are nothing short of Exemplary in every way, I don't know how they amassed a group of such dedicated, professional and knowledgeable young people. They were continually seeking ways to exceed my expectations, always going above and beyond to please, no matter what the request was. I am a die-hard, proud American, but the hotel industry in the U.S.A. needs to take lessons from the Czech Republic and especially from the Mercure Ostrava Center Hotel to learn what good, old-fashioned customer service is all about. Secondly: The building itself is in the a heart of the city-center, just steps away from every kind of food imaginable, not to mention wonderful places to see and visit. The building is a magnificent place, built in 1924 with world renowned Czech Craftsmanship. I have a very scrutinizing eye for detail and this place comes close to perfection. One look around the room and excellence is everywhere. The walls are 2 feet thick with thermal-pane windows on the exterior and the interior, making it the most quiet hotel room I have ever experienced. Even the door to the room is sound-insulated. My favorite part of my room is the unique shower with two heads: one raining down from directly above and another which is a hand-held in a quick release mechanism with a gorgeous chrome-plated brass plumbing fixture to adjust the diverter from the overhead to the hand-held. There's also a separate temperature control. Finally: The food is prepared by the top culinary experts in Europe. My favorite was the incredible spectrum of selections at Breakfast. The custom-made Omelets are made to order and only take a few minutes until delivered directly to you. In a wonderful twist, the Mercure Chefs take turns making the Omelets including the General Manager of the hotel (who looks like a movie star!) The rest the of breakfast selections consists of chilled meats, cheeses, fruits, yogurts, nuts, both fresh and dried fruits, and my nemesis: Breads of all kinds with fresh butter. There are also a minimum of 9 hot selections - smorgasbord style. By the way, they also have a fantastic Bar featuring any alcoholic concoction you can think of and of course enough Beer to last a lifetime. They also feature a fantastic array of Wines and also sell Wine through the gorgeous "Winestone Gallery" right there to consume by the glass, bottle or simply to take home in your luggage ;) Sorry to ramble on. I could continue, but your time is valuable and I'm off today! I hope you will stay at the Mercure Ostrava Center Hotel during your visit to this delightful city. I am very fortunate to have stayed here. I simply love the place. I know your stay will equal mine. Thanks for reading! Captain Larry W. Memphis, Tennessee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry, thank you very much for taking your time and giving us so amazing review. We really appreciate it! We are so pleased to hear that you are enjoying your stay with us! Kind regards, Vladimír Šic, general manager

Anonymous Business - 07/09/2018 AccorHotels certified review
« Great »

I love this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon, thank you very much for your fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Artsiom Friends - 04/09/2018 AccorHotels certified review
« Great stay in Ostrava »

Clean, quite and very comfortable place for short and long stay in Ostrava. Staff very helpfull. Hotel located in center city (close to train station, old city and Stodolni str). A few minuses are also: no minibar in room (you must order on reception) and no slippers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artsiom, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. Standard room is without minibar and slippers. Minibar and slippers are only in higher category, on Superior room. Next time If you require minibar or slippers, you can contact reception and we will supply it to your room. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Erik M. Business - 03/09/2018 AccorHotels certified review
« Simplz the best »

Great hotel service, superb staff. Only limited availability and pricing of the rooms during Colours of Ostrava for regular guests might be bit more favorable !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik, Thank you for taking your time and giving us so nice review. We really appreciate it. The term during the festival Colours of Ostrava is very busy and based on that it is made the price for accommodation. We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Ben Business - 02/09/2018 AccorHotels certified review
« Nice room, good breakfast, pleasant location »

The check in/out experience was seamless, the room I had was very comfortable and quiet (my colleagues appeared to have smaller rooms). Good selection at breakfast and a pleasant bar area. The bar menu is limited but the hotel location lends itself to eating at one of the nearby restaurants. Well laid out hotel and central location, friendly, welcoming staff combine to make a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, Thank you for taking your time and giving us so nice review. We really appreciate it. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Tuija Couples - 27/08/2018 AccorHotels certified review
« Very pleasant stay »

All was good abd breakfast was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuija, Thank you for taking your time and giving us so nice review. We really appreciate it. Kind regards, Vladimír Šic, general manager

Petr S Business - 25/08/2018 TripAdvisor review
« Ostrava!!! »

Hotel is very well located in Ostrava (walking distance from city centre and Stodolní street). Good and big enough rooms. There is a new restaurant concept called Winestone restaurant + very nice and quiet summer terrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for your review, we are happy that you enjoyed Ostrava and your stay with us. We wish to welcome you soon. Vladimir Sic, General Manager

Patsy M. Families - 19/08/2018 AccorHotels certified review
« Brief overnighted »

A perfec way to spend the night after a long day in the road. The staff at night & morning very accommodating. Breakfast & parking were extra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patsy M., thank you very much for your great feedback! We really appreciate it! We look forward to your next visit. Have a lovely day. Vladimír Šic, general manager

DKB4069 Business - 19/08/2018 TripAdvisor review
« Flawless Service! »

Always well prepared for check in, friendly staff at pains to ensure everything is right for guests. All rooms are spacious with comfortable beds and high ceilings for good ventilation. They have a newly refurbished restaurant and bar area with a great selection of wines. A large terrace adjoining the restaurant provides ample space for dining outside or just relaxing. Location is great too for easy access to city centre. Simply the best hotel overall in Ostrava!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive review on Trip Advisor. All our team and I are delighted to have such a great feedback from you. It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Mercure Ostrava Center. Vladimir Sic, General Manager

Anonymous Business - 15/08/2018 AccorHotels certified review

Everything was fine. Breakfast was good and room was clean and tidy.Staff was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arto, thank you so much for your lovely review, which we really appreciate. We are glad that you enjoyed your stay with us!. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Fernando R. Solo - 15/08/2018 AccorHotels certified review
« Your staff is amazing »

It is a pleasure to see staff that enjoy their work: always smiling and happy to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, thank you for a fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

John Couples - 14/08/2018 AccorHotels certified review
« Great »

Very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear John , Thank you for taking your time and giving us so nice review. We really appreciate it. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Iona H. Solo - 13/08/2018 AccorHotels certified review
« Fantastic »

Delightful stay in a beautiful hotel with friendly staff in a stunning city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iona, Thank you for taking your time and giving us so beautiful review. We really appreciate it. We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Mike O. Business - 11/08/2018 AccorHotels certified review
« Great location »

We arrived early from Poland and were able to check in which was a bonus. Nice room and amenities. Privilege lounge was well appointed with drinks and nice food choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 10/08/2018 AccorHotels certified review
« Short but pleasant stay »

Very helpful staff. Happy to organize Taxi etc. Very good accommodation. Restaurant menu could be better. Good central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, thank you for your nice evaluation. We are glad that you enjoyed your stay with us! We are sorry we did not meet your restaurant expectations this time. Please give us another opportunity to show you the high quality of our restaurant. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

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