Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

4.5/5 562 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes
    • Golf course 9 holes
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,064 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 562 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alex Couples - 12/02/2019 AccorHotels certified review
« Short weekend stay »

Everything was fine, the room was nice and comfortable and the breakfast was very good. The staff was also nice and friendly. The only minor "minus" was that, due to availability (I guess), we received a room fitted for people with disabilities, so the bathroom was a bit difficult to use. Otherwise, everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for nice feedback! We really appreciate it! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 11/02/2019 AccorHotels certified review
« Comfortable »

Very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you so much for taking your time and giving us so nice review. We really appreciate it. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Mirko Business - 09/02/2019 AccorHotels certified review
« Very nice hotel and friendly staff »

Friendly staff, not too expensive (according European norms) and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirko, thank you very much for a beautiful review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Jackie G. Business - 05/02/2019 AccorHotels certified review

I was pleasantly surprised when I had forgotten my toothbrush and there was already one in the room! I didn't even have to call someone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your wonderful comments regarding your stay at the Mercure Ostrava. It is always a pleasure to receive such feedback. I will share your comments and remarks with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Vladimir Sic, General Manager

Gabriel Business - 04/02/2019 AccorHotels certified review
« Satisfied with the premises and amendments »

It was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimir Sic General Manager

Angelo Couples - 15/01/2019 AccorHotels certified review
« A comfortable hotel. »

We got what we asked for: quiet and comfortable room, parking, attentive service. Excellent quality/ price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo, Thank you so much for taking your time and giving us so beautiful review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

V. R. Friends - 12/01/2019 AccorHotels certified review
« More expected than provided... »

Dear Mr. Sic, your hotel was recommended by a good friend of mine, with whom I joint your hotel for my stay at Ostrava. I booked a privileged room and expect a privileged service. 1. On check in the receptionist (only a trainee was available) could not explain the location of the lounge, maybe in 4 or 4th floor was her information. I am only a trainee I am new, and I cannot know all. :( 2. The lounge service was rather bad, on both days I have to call the reception to arrange a refill of some food, snacks, sandwiches and drinks. At the second day no more Organina was available all day. No regular check for cleaners and if all is completed seams to be effected. 3. The first day the minibar in room was not filled - it was incl. in the price, but not available. 4. The prices for a glass of wine in your restaurant is really high, 300 CZK for one glass, when the bottle will be charged with a little over 700 CZK is real amazing high. 5. On Check out day, reception calls and requested leaving the room at exactly 12 (noon) I said I will prepare and come down, the receptionist really rude says, "its already 12 - check out time" for a privilege service I did not see that as a normal way to treat a client coming back to your place. 6. I made a online check in and git SMS that key will be available on arrival, but than the receptionist was looking in your system and changed the room as she said by operational reason, OK maybe that right but why it was not done oil advance to shorten check in time? Also a CC was requested, but this data I also entered in the booking, is this a normal process? 7. The house keeping was very late, what I do not expect for a privilege service. After 14 no service was done, so I had to look for the house keeping and request to make the room, first than it was made. Only very positive I can advise you, the guys in the breakfast restaurant and the breakfast itself, that was what I expect in service. I am not aware if this is the Mercure way of treating clients, or the Accor way, but I more often have guests at Berlin, for whom I recommend the Sofitel at Gendarmenmarkt and there the friendliness is much better than on your hotel. Under this condition I have to see, if your hotel will be my selection for my next stay at Ostrava again, I see there are some other hotels available too. I only heard you was on holiday, or is that the way your staff work during your absence? Looking forward to any response from your side. Best regards, V. R. Manager Service Providers Flix Mobility Experience GmbH Berlin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Ostrava Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pay very high attention to all your comments and need to speak with my collegues - please give me a little time, I will come back to your email address with more concrete answer. Thank you very much for your understanding Vladimir Sic General Manager

Cecilia Business - 12/01/2019 AccorHotels certified review

Always clean, nice room, great breakfast and perfect service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Vladimír Šic, general manager

Grzegorz Business - 12/01/2019 AccorHotels certified review
« Perfect stay »

It was my second stay in Mercure Ostrava. I am still supprised by the excellence of services in this hotel. Perfect recognition of Platinum status, very nice lounge, great breakfast and comfortable room. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grzegorz, Thank you very much for amazing feedback! We really appreciate it! We are glad that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Daniel Couples - 09/01/2019 AccorHotels certified review
« We enjoyed our New Year's Eve stay »

Hotel is very near to city centre and we could see fireworks from our room on the 4th floor. Complimentary upgrade to the next room category for gold members not possible even when available suites at check-in (system didn't allow it) but Privilege room is spacious too. Good beds and modern bathroom with a bathtub. The only thing is empty free minibar. Receptionist said that it will be filled later, never happened. We used lounge with free snacks and drinks. Late check-out at 2 p.m. possible. Very impressed with hotel restaurant. Very good 3-course menu with a glass of Czech wine for dinner and great selection for breakfast. Pre-paid dinner package charged twice (system problem). Hotel solved it very prompt, money back on my account one day after check-out. After small improvements of the system it will be the best hotel in town :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, thank you very much for your beautiful review. I am very pleased that you enjoyed your stay with us. We really appreciate it! Because you have entered at booking that you would like to get a room on a higher floor with a bathtub, so we gave you superior room, because we didn´t free an apartment with bathtub. I would like to apologize for an unfulfilled minibar, the error occurred on our side. I believe that on your next visit, everything will be all right and you will enjoy your stay again. Kind regards, Vladimír Šic, general manager

Philip Solo - 07/01/2019 AccorHotels certified review
« Always a pleasure... »

Excellent, lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you so much for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Bassem F. Families - 03/01/2019 AccorHotels certified review
« Excellent hotel »

We really enjoyed the hotel -good location and nice view -friendly staff -we enjoyed the free launge and minibar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bassem, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Gene Business - 02/01/2019 AccorHotels certified review
« Comfortable stay, great hospitality »

Enjoyed the comfortable room and well equipped amenities in the room. Upgraded privilege room is nice and a good place to meet colleagues. The only suggestion for improvement is to upgrade the gym with new/additional equipment and better lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gene, thank you so much for your nice review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Markus H. Couples - 31/12/2018 AccorHotels certified review
« The room was not clean »

The room was not cleaned properly and i got dust allergy reaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus, Thank you very much for taking your time and giving us your review. We really appreciate it. Rooms are cleaned every day, so I am sorry that you got an allergic reaction. Best regards, Vladimír Šic, general manager

Anonymous Business - 27/12/2018 AccorHotels certified review

The entire staff was very professional and welcoming. I enjoyed my stay very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, thank you very much for your great review. We are so pleased that you enjoyed your stay with us. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Sami S. Business - 26/12/2018 AccorHotels certified review
« A great visit again »

It was a great pleasure to visit Mercure hotel once again and as usual was very pleased of overall visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sami, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Andrew S. Solo - 22/12/2018 AccorHotels certified review
« A bit of luxury for a decent price »

I have stayed at the hotel before and have always had a good experience. This stay was no exception. The staff were friendly and helpful, the room was excellent and the breakfast was one of the best I have had for some time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you very much for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Brigitta Business - 13/12/2018 AccorHotels certified review
« Comfortable one-night stay »

The hotel looks nice, the room was clear and the breakfast was pleasant. The only thing that could have been better is the quietness - my room was facing the street with a bus stop, hence I could hear each time when a bus was arriving, beeping and leaving... Otherwise my stay was just fine, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitta, Thank you very much for taking your time and giving us nice review. We really appreciate it. If you require quiet room, contact reception in advance next time and we give you quiet room with parking view or church view depending on availability. Best regards, Vladimír Šic, general manager

French B. M. Business - 11/12/2018 AccorHotels certified review
« Nice hotel and excellent welcome from all staff members »

- Nicely located and modern hotel - Quiet and perfectly clean room - Attentive and helpfull staff members (a special thanks to Tereza for all her advises)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! I will tell Tereza all your thanks. We hope to see you back soon. Best regards, Vladimír Šic, general manager

Tr Business - 10/12/2018 AccorHotels certified review
« TR »

I appreciated the there is a possibility to switch-off the air-condition. Your staff was helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tereza, Thank you for taking your time and giving us nice review. We really appreciate it. We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

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