Mercure Ostrava Center Hotel 4 stars

TripAdvisor rating 4.5/5 573 reviews
Mercure Ostrava Center Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf
  • Other sports activities
  • Ski hire facilities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00
ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   479 HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodations

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with Double bed

  • Max. number of persons: ‌2
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Superior Room with 1 double bed and fold-out sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Superior Room with 2 single beds and fold-out sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with double bed and fold-out sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JANAK

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,348 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

573 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

One night is not enough

Customer review rating 4.6/5

Anonymous Business - 20/06/2019 AccorHotels certified review

Good position, nice place and building! The staff is nice and you will feel to be welcomed. Also the bar is good to try. Breakfast super. The rooms are big and well equipped.

Thank You for the Birthday Surprise

Customer review rating 4.6/5

Pezza Business - 16/06/2019 AccorHotels certified review

Excellent. Friendly helpful staff, good food and thoughtful service. I am an Accor Gold Member, and this trip so happened to coincide with my birthday. I was pleasantly surprised when one of the staff presented me with a birthday cake treat. Thank you!

Very nice, very clean quality hotel.

Customer review rating 4.6/5

J.v. F. Business - 13/06/2019 AccorHotels certified review

I spent one night in Mercure Ostrava during a business trip and it was very nice. Room was very clean and modern, food was excellent, we also had the priviledge lounge included which was very relaxing experience. I would without doubts recommend this hotel to my colleagues and friends.

excellent service

Customer review rating 4.6/5

Mark Business - 10/06/2019 AccorHotels certified review

Everyone was very helpful and nice

Customer review rating 4.6/5

Mehul P. Business - 07/06/2019 AccorHotels certified review

Very Good

another visit

Customer review rating 4.6/5

Siegfried Business - 06/06/2019 AccorHotels certified review

it was a nice stay, like always.

National Sales manager

Customer review rating 4.6/5

David W. Business - 04/06/2019 AccorHotels certified review

I was very satisfied with the entire experience. Breakfast was key for the start to the day. The room was great.

Great first visit

Customer review rating 4.6/5

Anonymous Business - 31/05/2019 AccorHotels certified review

Good visit, huge room

Dear Jeanette, thank you so much for your lovely review, which we really appreciate. We are glad that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

A very good choice in or near Centrum Ostrava

Customer review rating 4.6/5

Mike R. Business - 28/05/2019 AccorHotels certified review

Clean, quiet, accessible, safe, comfortable, location... all good and staff is friendly.

Dear Mike, Thank you so much for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Stil nice experience, but...

Customer review rating 4.6/5

Petr Business - 28/05/2019 AccorHotels certified review

The satisfaction with breakfast is lower than before

Dobrý den Petře, děkuji za Vaši zpětnou vazbu, které si nesmírně vážím a která je pro nás nesmírně důležitá. Spokojenost hostů je u nás na prvním místě, a proto bych se Vás chtěl zeptat, s čím jste nebyl během snídaní spokojen, abychom věděli, v čem můžeme kvalitu poskytovaných snídaní zlepšit? Předem děkuji a přeji hezký den, Vladimír Šic, ředitel hotelu

I could use this hotel also another time

Customer review rating 4.6/5

-fin Business - 27/05/2019 AccorHotels certified review

It was good, however one morning I heard and woke up from cleaning/maintenance sound from corridor (i quess?). Room was nice, clean(didn´t use cleaning in 3 days, don´t know much about that). Breakfast ok +, bar at evening also good.

Dear Guest, Thank you for reviewing your stay at Mercure Ostrava. I am glad you enjoyed your stay with us and especially the help of our staff. I hope that we will have the privilege of welcoming you back again in the future. Have a nice day Vladimir Sic, General Manager

Does what it says on the box

Customer review rating 4.6/5

David B. Families - 27/05/2019 AccorHotels certified review

Not so good this time - once again, the TV was tuned out but the towels were frayed - it looks tatty in what is otherwise a very comfortable room. However, a simple sign showing where the room is would be helpful - how should I know to use a fire door to access a landing to access my room? Also, this is Ostrava - it is a little bit expensive for this region.

Dear Guest, thank you very much for taking the time to share your experience. We will review your comments and we hope to welcome you back in Ostrava. Vladimir Sic, General Manager

Menu and restaurant used to be a LOT better.

Customer review rating 4.6/5

Gunilla O. Business - 26/05/2019 AccorHotels certified review

As we have business in Ostrava we have stayed in this hotel for years. Your service has always been great and still is but this time I was surprised by the change in the restaurant. We use to be able to get some "standard" bar meals and also have excellent food in the restaurant. The selection of food was very limited and the restaurant section wasn't even open in the evenings. I wish you could re-think the new concept as I very much like to stay at Mercure.

Dear Guest, thank you for your email and details. Please accept my sincerest apology and rest assured that this is not the level of services we are aming for. I hope to have the opportunity to welcoming you back in the future as we would very much like to prove you that we indeed can do better and will make sure that your next stay with us will be excellent. In case of any questions I remain at your disposal, please do not hesitate to contact me personally. Vladimir Sic, General Manager.

Nice central location.

Customer review rating 4.6/5

Sean C. Business - 26/05/2019 AccorHotels certified review

A nice Mercure, could use a littler more luxury, but the room was huge and the location and quality of the service was amazing. I thank everyone on staff for helping me navigate the parking ticket in and out system.

Dear Guest, thank you very much for taking your time to share your impressions from your recent stay at our hotel. We are happy to see that you have had such an enjoyable experience and hope to have a chance to welcome you back in Mercure Ostrava again soon. Sincerely, Vladimir Sic, General Manager

Room door not working room not clean

Customer review rating 4.6/5

Anonymous Business - 25/05/2019 AccorHotels certified review

I spent 2 nightss and second evening I had to go to the receptuon 4 times as my room door was not opening. After 3 card programming with no effect they finally sent a woman with a passpartout and problem still unsolved. Then a technician arrived and opened the door manually. I lost since first info to reception 32 minutes and is not finished. The room was not cleaned. The waitress probably did not manage to open the door as well without informing the reception so my room was in the same shape as in the morning when I left. Unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Ostrava Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vladimir Sic General Manager

very good

Customer review rating 4.6/5

Anonymous Business - 20/05/2019 AccorHotels certified review

Everyone was very helpful. the serving staff was nice the staff in reception was very helpful

Dear Ulrika, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager
Customer review rating 4.6/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Nice people, good atmosphere.

Dear Trond, thank you so much for your great rating! We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Vladimír Šic, general manager

Good bed and bathroom. Great breakfast

Customer review rating 4.6/5

Binh Business - 17/05/2019 AccorHotels certified review

Excellent

Dear Tu Binh, Thank you so much for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Wonderful room and staff!

Customer review rating 4.6/5

Dana Couples - 12/05/2019 AccorHotels certified review

Our stay was terrific! The room was spacious with lots of windows and we really appreciated the front desk staff! They were helpful and friendly!

Dear Dana, Thank you very much for amazing feedback! We are glad that you enjoyed your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards, Vladimír Šic, general manager

Great home away from home

Customer review rating 4.6/5

Matt T. Business - 07/05/2019 AccorHotels certified review

Stayed for several months, and they really made it feel like home. Birthday messages, etc.

Dear Matthew, thank you so much for your fantastic review! We really appreciate it! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Vladimír Šic, general manager
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