Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 3,606 reviews
Mercure Ostrava Center Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf
  • Other sports activities
  • Ski hire facilities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00
ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   479 HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodations

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with Double bed

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Superior Room with 1 double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Superior Room with 2 single beds and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,606 reviews

Neither

Customer review rating 4.6/5

Jari N. Business - 04/10/2019 AccorHotels review

Hotel is comfortable but your billing/invoicing systems never stop surprising me. Earlier visits debit-payment didn't work properly and now this last time payment was something I'm personally really worried and already reported that to my bank in Finland as using their services and Mastercard. When I arrived my credit card was usind for reserving sum of around 275€. When I was leaving I was asked again to use my card, first we tried with credit side which didn't passed and after that I paid by debit which was succesfully. What was the result: Sum was eventually invoiced from my credit card around 252€. Why it was not invoiced from debit side even I paid with that? In addition there was hanging this first reservation 275€ until I called my bank in Finland and they release that. I feel that your hotel is violating my bank/finance privacy and selection and manipulated by You against my will. Please provide written report to me what has happened and how you are going to fix your payment system. I believe I will also inform Tieto HR about this case to open the risk relating all Tieto persons. further info available: ja…

Dear Mr. N., first of all I would like to thank you very much for having chosen our hotel for you stay in Ostrava and I apologize for the inconveniences caused. Let me please explain the transaction which was made on your credit card. On the day of your arrival we used the credit card to make a “preauthorisation” in the value of 7 000 CZK (price of accommodation + possible extra expenditure) . This transaction is blocking money (but not debiting) on the bank account and we use it as a guarantee of payment. On the day of your departure this transaction was cancelled and correct amount of 6 310.80 CZK was charged. Then it depends on cooperation between our and your bank when they cancel the preauthorisation. Normally this takes only few days but it really depends on their procedures, between some banks it might takes even 3 weeks – unfortunately. We contacted our bank and they confirmed that all transactions are closed correctly and that there is no some amount blocked from your account. I understand that this case is not comfortable but unfortunately there is nothing what we can do more at this time as it is not in our power. My colleague told me that something similar happen to you also last time – maybe the cooperation between the Czech Bank your your Bank is not as fast as we wish. Therefore I would like to suggest to make prepayment next time in order to avoid similar flustration from both sides. Company Tieto is our main partner, we are very happy to cooperate and we try to make our best to treat Tieto clients and employees on the best way. Thank you very much for your understanding and help. I stay fully at your disposal. Jiří Hnolík, general manager

3 nights in Ostrava

Customer review rating 4.6/5

Paul Solo - 02/10/2019 AccorHotels review

Everything was perfect.

Dear Paul, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general managr

Very enjoyable

Customer review rating 4.6/5

Val Couples - 01/10/2019 AccorHotels review

We thought the hotel was very nice. The room was spacious,very clean and comfortable. We had a lovely meal in the hotel and drinks at the bar. The prices were reasonable. Unfortunately the television was not working. We mentioned it a couple of times at reception but it was not rectified. Toiletries and water were not replenished after the first night. The towels were basic too. Staff were very pleasant and efficient and we would certainly return

Dear Stephen, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Great! Amazing place, great service, friendly people!

Customer review rating 4.6/5

Emi.eu Solo - 01/10/2019 AccorHotels review

I was at this hotel for a stop over, but I was really amazed by the building, the services and the people behind! I would recommend this hotel for anybody who is looking for a place to stay in this area, because here you get what you need.. and also when you come by car, you get a great parking spot and everything is in order. For sure I would like to enjoy again this services and hopefully stay a longer!

Dear Eike-Michael, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Overall satisfied, good service across all functions, breakfast same since year(s)

Customer review rating 4.6/5

Kai-olaf B. Business - 27/09/2019 AccorHotels review

nothing special to highlight and nothing to complain about. The bar could offer some more local wines.

Customer review rating 4.6/5

Anonymous Business - 27/09/2019 AccorHotels review

pleasant

NATO Days - Stay

Customer review rating 4.6/5

Jammer Business - 24/09/2019 AccorHotels review

The staff and facilities were outstanding. Customer experience was first rate. On site food and beverage is superior.

Dear Jammer, thank you so much for your great review. We are so pleased that you enjoyed your stay with us. We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Super personnel and nice facilities

Customer review rating 4.6/5

Anonymous Business - 21/09/2019 AccorHotels review

Excellent

Dear Tero, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík general manager

Fine

Customer review rating 4.6/5

Anonymous Business - 19/09/2019 AccorHotels review

Friendly staff. Clean room. Comfortable bed.

Dear Patrick, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

bad shower

Customer review rating 4.6/5

Anonymous Business - 19/09/2019 AccorHotels review

Very bad shower with low water pressure

Dear Sir, Thank you for staying with us recently and providing your feedback. I’m truly sorry that the shower in the room was not working properly and did not meet your expectations. This matter has been discussed with our maintenance department and we do everything possible to avoid any future occurrence. Anyway I appreciate your comments, and we do hope we will have another opportunity to better serve you in the future. Sincerely, Jiří Hnolík, General Manager

Excellant

Customer review rating 4.6/5

Rob B. Business - 19/09/2019 AccorHotels review

Great all round service

Dear Rob, thank youso much for your fantastic review! We really appreciate it! We are glad that you enjoyed your stay with us! We hope to see you back soon. Have a nice day, Jiří Hnolík, general manager

Excellent; comfortable room; responsive staff.

Customer review rating 4.6/5

Anonymous Couples - 15/09/2019 AccorHotels review

Highly enjoyable;

Dear Penny, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Great welcoming!!

Customer review rating 4.6/5

Felix Business - 13/09/2019 AccorHotels review

The experience was really fantastic, as usual in this hotel however this time was even better. There was a problem at the reception and the staff solved this in a fantastic way offering solutions and exceding the expaectations

Dear Felix, thank you very much for your fantastic review. We are glad that you enjoyed your stay with hotel Mercure Ostrava. We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Director

Customer review rating 4.6/5

Sunil D. Business - 13/09/2019 AccorHotels review

It was overall a very good experience. very good décor, large rooms and efficient staff.

Dear Sunil, thank you so much for your lovely review, which we really appreciate. We are glad that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Polite efficient staff and pleasant clean environment

Customer review rating 4.6/5

Enid R. Couples - 10/09/2019 AccorHotels review

Staff greeted us politely and quickly sorted our rooms, parking facilities were excellent. Breakfast was a good selection of food including fresh fruit. Rooms clean and the bed in 218 was comfortably , too hard in 219, our adjoining room. Air conditioning worked and was quiet . We made the most of using the hotels bikes.

Dear Enid, thank you so much for your nice review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Great location and clean

Customer review rating 4.6/5

Hugo Business - 09/09/2019 AccorHotels review

Room are spacious, breakfast is nice and personal staff are helpful.

Dear Hugo, thank you very much for your fantastic review! We really appreciate it! We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a nice day, Jiří Hnolík, general manager

Reliable service in a central accommodation in Ostrava

Customer review rating 4.6/5

Georg Solo - 09/09/2019 AccorHotels review

Everything worked out smooth

Dear Georg, thank you so much for your great rating! We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Best regards, Jiří Hnolík, general manager

Great, as usual

Customer review rating 4.6/5

John Business - 04/09/2019 AccorHotels review

Great service as always

Dear John, thank you for your great rating! We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day, Vladimír Šic, general manager

Perfect

Customer review rating 4.6/5

Shar Families - 29/08/2019 AccorHotels review

Wonderful stay in a great hotel.

Dear Shar, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Business trip

Customer review rating 4.6/5

Anonymous Business - 18/08/2019 AccorHotels review

Very nice

Dear Guest, Thank you for your recent stay at our hotel and for taking time to write us a lovely review! I will pass your kind comment to my team, I am sure they will appreciate it greatly. It would be a great pleasure to be able to look after you at our hotel again, so please let us know if you plan to come back. Once again thank you, and take care. Kindest regards Vladimir Sic, General Manager
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