Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

4.5/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes
    • Golf course 9 holes
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,823 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 536 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mark D. A. Business - 12/10/2018 AccorHotels certified review
« Mr. »

Warmly staff. Clean hotel and wonderful location.

Anonymous Business - 11/10/2018 AccorHotels certified review
« Very good »

Nice hotel, we only had problem in the beginning, when we could not call anyone from our room, this problem was eventually repaired in the very first day

Stephen J. Business - 11/10/2018 AccorHotels certified review
« Performance Consultant »

The staff are helpful, and friendly, always keen to support any request, where feasible. The room was a standard room, which was spacious and clean. The feeling of space does not unfortunately continue into the breakfast area, which feels a little "cramped". The decor is a little dated, and could do with being brought into the 21st century - although the charm of the building overall needs to be retained. Overall a good experience, with great staff. Significant potential, especially as Ostrava is an up and coming commercial centre in the Czech Republic.

Christian Business - 06/10/2018 AccorHotels certified review
« business as useal »

As expected. Nothing new or unexpected. Next time surprice me☺

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, thank you very much for your feedback. We really appreciate it. We will be thinking about how to surprise you next time :) Best regards, Vladimír Šic, general manager

Bob Business - 06/10/2018 AccorHotels certified review
« Top Choice in Ostrava »

Overall it was a pleasant stay as in the past. The one exception being that a room with a shower was not available at check in. Thankfully a room with a shower was available for me the next day for the rest of my visit.

James B. Business - 04/10/2018 AccorHotels certified review
« Nice bed, quiet room, good breakfast »

Nice old building with grand stairs; rooms were large and comfortable with excellent bed, shower and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Michael E. Families - 04/10/2018 AccorHotels certified review
« Wonderful Hotel When Visiting Ostrava »

We were very pleasantly surprised by the hotel. Friendly staff, very comfortable rooms, spacious, clean. Beds were well appointed and great for sleeping. The restaurant served an excellent breakfast and the overall package was very reasonably priced. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, thank you very much for a great review. We are so pleased that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Vladimír Šic, general manager

Fabio B. Business - 03/10/2018 AccorHotels certified review
« excellent »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio, thank you foryour fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Anonymous Business - 01/10/2018 AccorHotels certified review
« Overall satisfied but some issues »

Normally I'm really satisfied when staying with you. Last week there where some points for improvement. 1. When using the closet for my clothing I found something from a previous guest. I handed that to reception. 2. On Tuesday the nespresso was not refilled. 3. On Wednesday the nespresso was refilled with paths and not the capsules so that did not work. 4. On Friday morning I discovered there where no towels when I wanted to take a shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, I would like to thank you for taking your time and giving us your feedback. Your feedback is very useful for us as it helps us to improve our level of services. I talked about your comments with Housekeeping manager, and in the case of the coffee maker, it was that we accidentally gave you another type of capsule into the coffee maker. That's why the coffee maker did not work, we're sorry. Next time contact the receptionist who will be happy to assist you. As far as the towel is concerned, you had a tag" Do not clean" on the door so our chambermaid is not allowed to change towels. Thank you again for sharing your experience, and we hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

John Solo - 30/09/2018 AccorHotels certified review
« traveling through »

everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 30/09/2018 AccorHotels certified review
« Great »

Great service, nice breakfast, super bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko, thank you very much for a great review. We are so pleased that you enjoyed your stay with us. We look forward to your next visit. Best regards, Vladimír Šic, general manager

Anonymous Business - 29/09/2018 AccorHotels certified review
« Got upgrade and enjoyed my stay »

I had early start everyday so the Hotel was perfect in making everything fast and easy. The room was spacious and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pallavi, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Anonymous Business - 29/09/2018 AccorHotels certified review
« Ok »

Door access repeatedly stopped working and had to be reset three or four times, no raised shower head in bath making showering very difficult and a pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, thank you very much for taking your time and giving us review. I appologize for the technical problem with a door. The key may sometimes be deactivated if it is near your mobile. Thank you again for sharing your experience, and we hope your next visit will be pleasant . Best regards, Vladimír Šic, general manager

Dolf Business - 24/09/2018 AccorHotels certified review
« Excellent Hotel »

Happy to have stayed at the Mercure in Ostrava again. Comfortable rooms, good breakfast, friendly staff. For some reason my Accor loyalty registration could not be found (but I haven't used it in years)...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dolf, Thank you very much for taking your time and giving us nice feedback. I am pleased to hear that you enjoyed your stay in our hotel. Accor Loyalty registration does not expire. If there is a situation that you do not have membership automatically added to your profile, the reception will enter your membership manually. This situation also occurred in your case. Best regards and wishing you nice days, Vladimír Šic, general manager

Po-han C. Business - 23/09/2018 AccorHotels certified review
« Hardware is okay but lack of service »

The front desk was not helpful when we arrived with luggage. The house cleaning is bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Po- Han, thank you for taking your time and giving us your review. I am sorry to hear that your stay with us wasn't up to your expectations. Please give us another opportunity to show you the high quality of our hotel. Our hotel has two lifts, guests can use directly from the parking, so we don´t have any bellboy. Best regards, Vladimír Šic, general manager

H M. Business - 21/09/2018 AccorHotels certified review
« Good stay and well organized staff »

You meat my expectations on hotel visit. Breakfast was good. Omelette service in particular. Staff was polite. Room cleaning good. Reception helpful and professional. I find the launch on level three particularly good and we used it to relax after our work days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus, thank you very much for your fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Eero H. Business - 21/09/2018 AccorHotels certified review
« Manager »

Personnel were excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eero, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Antti K. Business - 21/09/2018 AccorHotels certified review
« Improvement visible! »

I have been visiting Mercure Ostrava many times and I think the service is getting better every time. 9/10 score only because the cleaning personnel were a bit too enthusiastic: I was working in my room on the morning of my last day and I had put up "no cleaning" sign on my door - however the cleaning lady came knocking every 30 minutes interrupting my work. Please let the personnel know they should really respect the no clean/do not disturb sign, it's there for a reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antti, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. . I am pleased to hear that you enjoyed your stay in our hotel. On the other hand I am sorry to hear that the quality of cleaning didn't meet your requirements. Let me assure you that this is not the standard behavior of our chambermaids. I will discuss the situation with the Housekeeping Manager and make sure it does not happen again. Best regards and wishing you nice days, Vladimír Šic, general manager

Dr. W. T. Business - 16/09/2018 AccorHotels certified review
« Dr. Wendy T. »

Wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Grace Solo - 15/09/2018 AccorHotels certified review
« The location and facilities are awesome »

I was staying for 4days. The cleaness was perfect and staffs are kind not only reception but also other staffs there. The location was near from the station so I could walk to the hotel as well as the facilities were awesome such as souna, gym. Thanks for the good memory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace, Thank you foryour amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

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