Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

4.5/5 528 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes
    • Golf course 9 holes
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,694 reviews

Our guest reviews for Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 528 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
DKB4069 Business - 19/08/2018 TripAdvisor review
« Flawless Service! »

Always well prepared for check in, friendly staff at pains to ensure everything is right for guests. All rooms are spacious with comfortable beds and high ceilings for good ventilation. They have a newly refurbished restaurant and bar area with a great selection of wines. A large terrace adjoining the restaurant provides ample space for dining outside or just relaxing. Location is great too for easy access to city centre. Simply the best hotel overall in Ostrava!

Anonymous Business - 15/08/2018 AccorHotels certified review

Everything was fine. Breakfast was good and room was clean and tidy.Staff was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arto, thank you so much for your lovely review, which we really appreciate. We are glad that you enjoyed your stay with us!. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Fernando R. Solo - 15/08/2018 AccorHotels certified review
« Your staff is amazing »

It is a pleasure to see staff that enjoy their work: always smiling and happy to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, thank you for a fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

John Couples - 14/08/2018 AccorHotels certified review
« Great »

Very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear John , Thank you for taking your time and giving us so nice review. We really appreciate it. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Iona H. Solo - 13/08/2018 AccorHotels certified review
« Fantastic »

Delightful stay in a beautiful hotel with friendly staff in a stunning city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iona, Thank you for taking your time and giving us so beautiful review. We really appreciate it. We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Mike O. Business - 11/08/2018 AccorHotels certified review
« Great location »

We arrived early from Poland and were able to check in which was a bonus. Nice room and amenities. Privilege lounge was well appointed with drinks and nice food choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 10/08/2018 AccorHotels certified review
« Short but pleasant stay »

Very helpful staff. Happy to organize Taxi etc. Very good accommodation. Restaurant menu could be better. Good central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, thank you for your nice evaluation. We are glad that you enjoyed your stay with us! We are sorry we did not meet your restaurant expectations this time. Please give us another opportunity to show you the high quality of our restaurant. We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Andrzej Friends - 09/08/2018 AccorHotels certified review
« Perfect »

Cozy room, excellent staff. I will be back soon :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrzej, thank you for a fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Anonymous Business - 03/08/2018 AccorHotels certified review
« Wonderful »

i like the room, its clean, food has less varieties, i like the place its quite. The staff is helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel, it was pleasure for us to be at your disposal. Sincerely, Vladimir Sic General Manager

Tom Z. Business - 03/08/2018 AccorHotels certified review
« Can't wait to come back to the Mercure Ostrava »

Everything was great in my two nights at the Mercure, staff, accommodations and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, thank you for your nice words and we are looking foward to welcoming you back. Vladimir Sic, General Manager

Kiki L. Business - 01/08/2018 AccorHotels certified review
« Comfortable and relaxing! »

Room was clean and comfortable. Breakfast was hearty with plenty of choices. Staff were friendly. It was an easy place to engage with other guests at mealtime. Bar was cozy although I would prefer more snack options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiki L., Thank you for taking your time and giving us so nice review. We really appreciate it. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Oliver Couples - 01/08/2018 AccorHotels certified review
« Perfect hotel stay with awesome breakfast »

I was satisfied with the personnel, room as well as with generous breakfast. Since we stayed only one night, I am not able to assess more attributes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver, Thank you for beautiful feedback. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Siegfried Business - 30/07/2018 AccorHotels certified review

Another stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siegfried, thank you for your amazing review. We really appreciate it! We hope to see you back soon. Have a nice day, Vladimír Šic, general manager

Svc Business - 29/07/2018 AccorHotels certified review

Stayed for 3 nights. Privilege rooms were OK - though the size was fine. Issues are: Pillows were uncomfortable, AC system - despite the presence of thermostat - was non existent. Breakfast served at the restaurant wished had more healthy choices. Fitness center is awful - the equipment is outdated and several were broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SVC, Thank you for your feedback. I am sorry to hear that your stay with us wasn't up to your expectations. Please specify your pillow requirements at your next booking and we will try to secure your pillow according to your requirements. Could you please kindly send me more details about fitness centre on email h7…? Personally I check it on daily basis and it seems to be at good condition. Many thanks and best regards, Vladimír Šic, general manager

Saurabh P. Business - 29/07/2018 AccorHotels certified review
« Excellent »

Friendly and cheerful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saurabh, thank you very much for your beautiful review. It is nice to hear you enjoyed your stay. For the next stay, please let us know your meal requests at the reception and it will certainly not be a problem to prepare chicken instead of pork. Best regards and wishing you nice days, Vladimír Šic, general manager

Anonymous Business - 25/07/2018 AccorHotels certified review
« Captain »

I really like the hotel and the staff. The breakfast is excellent. I had a problem with the shower drain. They sent a maid up instead of a plumbing professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Captain, thak you for your nice review. We are very glad you enjoyed your stay and enjoyed breakfast. As for the bad shower, we promise that next time it will not happen. Have a nice day Vladimír Šic, general manager

Vlado Friends - 21/07/2018 AccorHotels certified review
« Good as ant other place »

Have really used the bed and shower only. Slept well so all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dobrý den Vlado, děkujeme za Vaše hodnocení hotelu. Moc si toho vážíme a jsme rádi, že jste byl u nás spokojen. Těšíme se na Vaší další návštěvu. Krásný den, Vladimír Šic, generální ředitel

Ipek A. Business - 20/07/2018 AccorHotels certified review
« Very Preferable »

The room was clean, bed was comfortable , close to city center , really nice to stay.Only one point is breakfast.Breakfast room is small.It is not easy to find a table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ipek, thank you for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Vladimír Šic, general manager

Joe P. Solo - 17/07/2018 AccorHotels certified review
« Clean and Comfortable »

Great Location, staff is very nice and hotel is extremely clean and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, thank you very much for your beautiful feedback. We will look forward to your next visit. Best regards, Vladimír Šic, general manager

Christian V. S. Business - 16/07/2018 AccorHotels certified review
« Welcome and professional »

I come here regular for work. I had two point to mention: a) You still can't find me as member of Accor, when you registrate me, but I need to fill out a form. b) 2nd day - me room did not have any service or cleaning. If this is new policy or ECO-option - fine with me, but plese inform me it is at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, Thank you very much for your review. Guests satisfaction is our priority. We do appreciate you as our loyalty guest and Le Club member, nevertheless it is required for each guest to sign our Registration form upon each arrival. I'm sorry we did not meet your expectations for service this time. Please give us another opportunity to show you the high quality of our hotel. Thank you again for sharing your experience, and we hope to see you back soon. Best regards, Vladimír Šic, general manager

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