Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

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4.0/5 1,015 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,071 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,015 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 11/02/2018

Nice hotel, room is clean and the staffs very helpful and very kind. Breakfast is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you very much for taking you time to review for your stay at Mercure Hanoi La Gare I am truly pleasant to know you find our hotel room cleanliness and that you enjoy our breakfast prepared by our talent chefs. I am even happier to hear your recognition to our staff dedication as we always try our best to exceed all guest expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Rene S. Business - 10/02/2018
« Comfortable room close to city centre »

Friendly staff, comfortable bathroom and nice working wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rene G., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Please accept my sincere apology for inconvenience caused regarding the pick up service. I have already seriously reminded to our transportation supplier and request all drivers stop doing the same action while providing the service. Besides, it is always a pleasure to receive positive feedback. I am very glad to know hear you find our hotel room comfortable, staff friendliness and stable wifi condition. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Philip T. A. L. C. Families - 10/02/2018
« Mr T. Ah Tee and Ms C. Huay Leng »

We weee impressed with the services rendered by the front line staff when we first stepped into Nercure Hotel on 3 Feb 2018. The staff were very courteous and helpful and made us feel at home when we checked in after a tiring flight. We would like to single out Ms Duong who was very patient and helpful when we checked out on 8 Feb 2018. She took the trouble to see us off and made sure all our belongings were loaded into our car. And of course she said goodbye and hopes that we will choose Mercure hotel again on our next trip to Hanoi. We will certainly recommend to our business associates and friends to stay at your wonderful hotel. Thanks for the great stay and made our holidays most enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Ah Tee and Ms. C. Huay Leng, Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our frontline staff was courteous and helpful throughout your stay. Your recognition to Ms. Duong is truly pleasant. We, especially Ms. Duong, continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Quentin Business - 09/02/2018
« Very warm and welcoming »

Very warm and extremely welcoming atmosphere with dedicated people, nice room, well located and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Quentin, Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property again and thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Benjamin W. Business - 09/02/2018
« Generally Ok »

Receptionist and staff are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin Wang, Thank you very much for taking you time to share your comments regarding your stay at the Mercure Hanoi La Gare. We highly appreciated your comment about our bed condition and do apologized for inconvenience caused to you regarding the noise. Our Technical manager and Housekeeping Manager have been informed to have immediate action. Besides, I am delighted to know that you had enjoyed your time with us and I am also glad to know you find the friendliness and helpfulness of our receptionist and staffs. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Again, thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Quyen L. Business - 09/02/2018
« Good location »

Good location, friendly staff, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Quyen, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. As you mentioned, our hotel is located right near by most of the local attractions and convenience for those who would like to explore Old Quarter but need the quietness. Moreover, I am very glad to hear your find the friendliness of our staff as we are always eager to seek any chance to assist customer. Thank you again for sharing your experience, and we are looking forward to welcome you back in a near future. Sincerely, Hang Bui (Ms.) Front Office Manager

TripAdvisor review
Couples - 04/02/2018
« Beautiful hotel in Hanoi »

My wife & I stayed for 5 nights in Room 811. 1. Quiet & bright room with double pane windows 2. Excellent daily housekeeping 3. Helpful & responsive front desk staff 4. Generous breakfast buffet 5. Walking distance to D'Lions Restaurant, Hang Gai Street & Hanoi Towers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamil2, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast and of course our ideal location. Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Vincent Business - 02/02/2018
« Neat, clean and Lean »

the hotel is neat and clean. I also thank you for your lean approach which saves resources as well as your outstanding services are always available when there is a request. I enjoyed staying here for the last trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vincent, I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel tidiness and cleanliness. Besides, I have already shared your comment regarding to Food and Beverage to our Food & Beverage Manager for her attention. We highly appreciate the constructive comment from you. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Hang B. (Ms.) Front Office Manager

TripAdvisor review
Couples - 27/01/2018
« Good stay »

This hotel is best choice if you looking for hotel some where near the Old quarter but not in the center of Old quarter. Reasonable room rates with good amenities and service. It is just about 100m to the railway station. Street food/coffee places is practically on every street. Friendly reception desk. Check in was quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vict0r33, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities, accommodation met your needs! Thanks also for calling out to our Front Desk team, I'll be sure to share that with them! We are centrally located right next to Hanois most popular attractions, I am glad to hear you found it convenience I trust that you travels will bring you back again to our hotel in the near future when we will look to extend another great stay! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

TripAdvisor review
Business - 27/01/2018
« Connection Tours »

The support from the Front Desk was amazing, with delayed baggage and medication issues. You feel as though they WANT to help for the sake of helping. Big fan of Accor / Mercure as a Tour Operator. Thank You.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian C. Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked to insure we provide a friendly and genuine level of service! Thank you again and looking forward to welcome you back soon! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Voltaire Friends - 19/01/2018
« Awesome Customer Service »

I really enjoyed staying at the Mercure. This was my first time in Vietnam and the whole staff made me feel welcome. I do not speak any Vietnamese but the staff spoke English well which helped me get the most of all I wanted to do in Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Voltaire, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to hear your compliment to our staff as we are always strive to provide a superior service and the best experience to our customer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
M. K. Business - 18/01/2018
« Wonderful »

really the best hotel in town. I like to stay here continuously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. K., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear such a nice comment about our hotel. We are always strive to provide a best experience for our guest and your compliment is truly pleasant as a gift for the day! Thank you again for sharing your experience, and we are looking forward to welcome you back again in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Kate Families - 17/01/2018
« The staff was very attentive and the rooms were great. »

We enjoyed staying at this hotel. It is in a convenient location, the rooms are a good size, the service is great and the breakfast gave us all the energy we needed to start our days of sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kate, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and very glad to know you enjoyed your stay at our hotel regarding to the convenient location, room size and breakfast. I am more than glad to hear your recognition to our staff dedication. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Lin Business - 17/01/2018
« Everything is nice »

Perfect ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear that you have had an enjoyable stay at our hotel. Your comment is truly pleasant as our team always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
R. N. Business - 17/01/2018
« Great staff, basic confort »

Pleasant staff, smiling and willing to help. Good english. Main regret, the water of the bath that was not evacuating, water staying in the bath. and also the large double bed which is simply 2 small beds next to each other making a hole in the middle of the bed, not so confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. N., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for the inconvenience caused in regard to the water evacuation issue in the bathroom. I have already reported to Technical Manager for his immediate action. Besides, we also have the choice for king bed which is zipped by 2 single beds available in our hotel and I am sorry to know that you feel uncomfortable with that one. I have already noted into your profile to assign queen bed for you when you stay at our hotel for your convenience. Your recognition to our smiling and helpful staff is truly pleasant. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Philip T. Couples - 14/01/2018
« Excellent service and very good breakfast »

Locality was good, within walking distance to the Old Quarter. Room was clean, front office staff was very helpful and breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for spending your time to complete our survey regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. Your recognition to our staff helpfulness and to the room cleanliness is truly pleasant as we always strive to ensure the best guest experience. I am glad to hear you enjoy our offering at breakfast by our talent chefs. Our hotel is located in the central and near by most of local attractions. Thank you again for sharing your experience, and we just can't wait to welcome you again at Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Handoko Business - 14/01/2018
« pleasant stay »

staff was very well trained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Handoko, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback regarding our staff dedication. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Steven K. Families - 13/01/2018

A misplaced hand towel when checking out of our room. I checked the room again. No towel but no problem. Three days on and we have not got the towel in our luggage. It was good not to make it an issue as we do not have the hand towel. The experience would have spoiled our return visit in a few days time. Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steven Adrian K., Thank you very much for your comments regarding your stay at the Mercure Hanoi la Gare. As you mentioned, we always try our best to ensure you and your family are having a great time at Mercure. Therefore, a misplaced towel will not be a reason keep us away from our purpose. Thank you again for sharing your experience, and we are looking forward to seeing you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Ling Business - 13/01/2018
« Comfortable and good hotel »

Hotel location is good, close to city and restaurants. Very convenient to travel around, staff are very helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ling, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to know you find our hotel location convenience. Your recognition to our staff is truly pleasant as we always strive to ensure the best guest experience. Thank you again for sharing your experience, and we just can't wait to welcome you again at Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Kevin N. N. P. Families - 11/01/2018
« The lavatory basin is quite small and not deep enough that making the water from the tap splashingly into the mirror. Even I had tried to keep the lavatory cabin clean & dry from water but it was impossible »

Staffs are very friendly, hotel lobby, public areas and also the room are very clean. Breakfast would be wonderful if your hotel could adding some more hot dishes. The lavatory basin is quite small and not deep enough that making the water from the tap splashingly into the mirror. Even I had tried to keep the lavatory cabin clean & dry from water but it was impossible. Understood that, the trend of modern thoughts by designing bath room door without lock. However, it is making ppl not really feel comfortable while using the bath room when there is someone in room (especially friend or if they are siblings)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoc P. N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am glad to know you find our staff friendliness and the cleanliness of our hotel lobby, public areas and our room. Your comment regarding to the breakfast has been delivered to our Executive Chef for his attention. Besides, thank you for sharing your thought about some of our physical components such as the lavatory basin and the bath room door, we will take a note on your comment. Thank you again for sharing your experience, and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

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