Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,240 reviews
Mercure Hanoi la Gare
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Room 1

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Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Currently, close to our hotel

The Imperial Citadel of Thang Long, visit

From 01/01/2013 to 31/12/2019

At 1.3 km

Chua Môt Côt Temple, visit

From 01/01/2013 to 31/12/2019

At 1.4 km

Quan Tanh Temple, visit

From 01/01/2019 to 31/12/2019

At 1.9 km

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: x3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,921 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,240 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good experience, as usual

TripAdvisor rating 4.0/5

SurinderJitS5 Couples - 23/05/2019 TripAdvisor review

As usual, staying at the Accor hotels cannot go wrong. Good rooms, service and food. Only disappointment is that using the app to book my trip, the app did not take up my free stay instead used up all my points.

Great Staff

Customer review rating 4.4/5

Scott H. Couples - 19/05/2019 AccorHotels certified review

Your staff were out standing and made our stay the little bit extra.

Dear Scott Keith H., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel staff were out standing to make your stay memorable. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Friendly, clean, centrally located.

Customer review rating 4.4/5

Lucy P. Couples - 19/05/2019 AccorHotels certified review

Perfect! Quiet. Great location. Friendly staff who were very professional

Dear Rodney Kenneth P., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience and that our staff were professional. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows. This will allow us to "see the noise" but we do not "hear the noise". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Welcome and hospitalable services

Customer review rating 4.4/5

Sunne L. Solo - 18/05/2019 AccorHotels certified review

It was absolutely wonderful experience staying at Mercure Hanoi La Gare. My in-charge check in receptionist was Ms. Duong Nguyen. She always treated me in courteous words and very helpful. Also I remember the male receptionist who welcomed me at the very first time and brought me a welcome drink. I am sorry that I do not remember his name. His manner was very gentle and also polite. Every experience at your hotel was incredible. Thank you.

Dear Sunae L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are truly humbled and could not be happier reading your written review. I will share your comments with Duong Nguyen and Mr. Phuc Nguyen - the bellman welcomed you at the first time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Mr W.

Customer review rating 4.4/5

A G. W. Couples - 16/05/2019 AccorHotels certified review

Very good, clean hotel. Staff friendly, attentive and pleasant.

Dear Anthony Graham W., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find our your stay comfortable as our staffs work extremely hard in order to present the our guest the most memorable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

" best holiday"

Customer review rating 4.4/5

Nicole D. Families - 15/05/2019 AccorHotels certified review

Absolutely fabulous! The reception was warm & welcoming. The room, the restaurant, the staff everywhere where aamazing. We wii be back.

Dear Nicole Mary d., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Cosy Hotel close to Central Railway Station and City Centre

Customer review rating 4.4/5

Nikolay Solo - 13/05/2019 AccorHotels certified review

Excellent for an overnight stay in Hanoi

Dear Nikolay K., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Memorable

Customer review rating 4.4/5

Fernando Families - 13/05/2019 AccorHotels certified review

Very comfortable

Dear Fernando D., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a memorable stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. Beside that, I regret to know that your breakfast experience did not meet up your expectations; please allow me to express my sincerest apologies. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Hang Bui (Ms.) Front Office Manager
Customer review rating 4.4/5

Hsin-mei T. Business - 09/05/2019 AccorHotels certified review

pleasant,

Dear Hsin Mei T., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Superb Service

TripAdvisor rating 4.0/5

DayTrip49704993260 Couples - 09/05/2019 TripAdvisor review

Check in was quick. Our transfer to another room was also quick. Our room was very clean. Bed and pillows were very comfortable. Bed sheets were fresh and clean. Breakfast was excellent. Personnel were very helpful especially Ms Huang Nyuyen.

Dear DayTrip49704993260, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. Finally I appreciated the recognition of our staff, especially Hang from Front Office, I will personally share your comment with her. Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

as always the stay that makes me want to come back again

Customer review rating 4.4/5

A R. Business - 08/05/2019 AccorHotels certified review

comfortable, welcoming, clean, well priced and great leadership. Hospitality is great

Dear Andreas R., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. We are truly humbled and could not be happier reading your written review. I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Returning Stays

Customer review rating 4.4/5

Rinaldi W. Solo - 08/05/2019 AccorHotels certified review

This is my repeat stay at Mercure La Gare. Clean, and nicely scented room, excellent staffs. Location is also pretty convenient (walking distance) to attractions. Will certainly return again when in Hanoi.

Dear Njo Rinaldi W., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel location was convenient and out staff were kindness. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Hang Bui (Ms.) Front Office Manager

Good service but can be improve

Customer review rating 4.4/5

Anonymous Business - 07/05/2019 AccorHotels certified review

Clean room and easy check in experience.

Dear Kuan Yew N., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations about the bed and the Gym. Please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Review: Gare du H.

Customer review rating 4.4/5

Review: G. D. H. Solo - 05/05/2019 AccorHotels certified review

Extremely attentive and friendly staff and a good breakfast!

Dear Mark Stuart D., We are delighted to know that you had an enjoyable and memorable stay with Mercure H. La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to H., we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Friendly staff

Customer review rating 4.4/5

Vincent W. Business - 03/05/2019 AccorHotels certified review

The staff were friendly and help me change from smoking to non smoking room.

Dear Vincent w. Cheong Seng, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am so glad to know that my colleagues were friendly and assisted you. Beside that, I am sorry that your experience did not meet your expectations; please allow me to express my apology. As your benefit upgrading room is upon availability, we are sorry that at the time checking in we did not have room available for upgrading you. I have just taken a note into your profile and we will try our best to upgrade you to best room when you coming back. Thank you again for sharing your experience, and we looking forward to welcome you back in a not so far future. Sincerely, Hang Bui (Ms.) Front Office Manager

Professional staff, excellent service

Customer review rating 4.4/5

Anonymous Business - 02/05/2019 AccorHotels certified review

Professional staff. Excellent service was offered

Dear Gabor S., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel staff professional and excellent service.Thank you for your comments as they will inspire the team to further deliver top quality services. Besides, I am sorry that your experience about Le Club satisfaction and the Gym did not meet your expectations. Please allow me to express my apology for that. Thank you again for sharing your experience, and we do hope that we will have the opportunity to serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Apprerciate your kindness to allow me to postpone my stay

Customer review rating 4.4/5

Steven T. Business - 02/05/2019 AccorHotels certified review

Nice!

Dear Steven T., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. We always strive our best to support you as much as we can, therefore, your appreciation will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Good hotel for biz trip

Customer review rating 4.4/5

L. H. H. Business - 02/05/2019 AccorHotels certified review

Good location, friendly staff, room is nice and clean

Dear L. HOANG H., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Service is good

Customer review rating 4.4/5

Q. Business - 29/04/2019 AccorHotels certified review

Comfortable room and excellent service provided

Dear Cheewan Q., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Mrs

Customer review rating 4.4/5

P T. Friends - 29/04/2019 AccorHotels certified review

Very comfortable stay for one night. Staff very helpful and friendly. Nice meal in the restaurant too.

Dear P T., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am glad to know you enjoyed your stay with us and your recognition to service level was truly pleasant. I am also glad to know you enjoyed the meal in our restaurant offered by our talent chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager
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