Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,287 reviews
Mercure Hanoi la Gare
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,264 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,287 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A good hotel in Ha Noi

TripAdvisor rating 4.0/5

dasomk572 Business - 18/11/2019 TripAdvisor review

There were many travelers staying at the hotel. It was a good hotel with warm hospitality and good service. Although the room condition and facilities were not up-to-date, modern, it was a good place to stay.

Family and Business Staying

Customer review rating 4.4/5

Nicolas G. Business - 15/11/2019 Confirmed reviews AccorHotels

Convenient and adapted to family stays

Dear Nicolas G., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We sincerely thank you for loyalty and continued patronage as an Le Club Accor Platinum member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Friendly

Customer review rating 4.4/5

N. H. T. T. Business - 14/11/2019 Confirmed reviews AccorHotels

Easy check in and staffs are very friendly

Dear Mr. N., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We sincerely thank you for loyalty and continued patronage as an Accor Plus Silver member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, N. Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Business - 13/11/2019 Confirmed reviews AccorHotels

Nice hotel, room is a strange layout, but ok.

Dear Mr. B., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you have experienced an enjoyable and comfortable stay with us! We are looking forward to your next visit! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Overall a good hotel located in a quieter part of Hanoi city

Customer review rating 4.4/5

Jerry N. Couples - 11/11/2019 Confirmed reviews AccorHotels

The hotel is fairly good value for its location, which is a bit off the main part of the shopping strip of Hanoi city. Food is quite good but more variety may help to attract future visitors. Basically a business hotel for short stay. Not many tourists due to its location not near to shopping pricints..

Dear Mr. N., We very much appreciate the time you spent to share your experience with us. It is a pleasure to know that you have had a comfortable and pleasant stay with Mercure Hanoi La Gare. In addition, we would like to extend our warm thanks to your kind suggestion for improvement of food variety in our restaurant. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to improve for better services and products in the future. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great service and staff

Customer review rating 4.4/5

Deb H. Couples - 09/11/2019 Confirmed reviews AccorHotels

We stayed 2 nights then did Halo g Bay and came back for a night. Service was fantastic. We loved our upgrade thank you and it made the end of our journey very relaxing. We ate in the hotel twice and loved the food and service their.

Dear Ms. H., We would like to express our sincere thanks to your wonderful review and great recognition of our value. We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that your were accommodated by our best service with professional and well-trained staff. In addition, we love to hear that the food quality at our restaurant got your satisfaction from breakfast to dinner. We are also cheerful to note that you wisely recognized and appreciated our effort to prepare a surprised upgrade for you after coming back from Ha Long Bay. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Fantastic staff in good location

Customer review rating 4.4/5

R. S. Business - 09/11/2019 Confirmed reviews AccorHotels

Great staff. Across the board - front desk, bellboys, waiters/waitresses, breakfast hostesses. Friendliness and helpfulness of staff is what stood out at my short ( 2 nights) stay at Mercure Hanoi, which was also my first stay at this hotel. I would say the staff ( and to some extent location) are what made my stay enjoyable.

Dear Mr. R., We would like to express our sincere thanks to your wonderful review and great recognition of our value. We never get bored to note how excellent our team engaged and provided true Mercure service to you. At Mercure, our associates are dedicated to providing all guests with warm, friendly and attentive services. We are so cheerful to note that you wisely recognized and appreciated our effort. To appreciate your loyalty and continued support as a Le Club AccorHotels Gold member, we did prepare an upgrade to Deluxe room for you at your second night; we are glad that you very much enjoyed it. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Comfortable bed in a comfortable hotel close to many things in city centre

Customer review rating 4.4/5

Kent M. Business - 08/11/2019 Confirmed reviews AccorHotels

While I was in Hanoi on business I managed to spend one sight seeing and it was easy to get a taxi to various places from the hotel. The room was comfortable and well air conditioned.

Dear Mr. M., We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at Mercure Hanoi La Gare! It was truly a pleasure to serve you and we are extremely grateful to note that you found you stay pleasant, comfortable and enjoyable. In addition, we sincerely thank you for your kind suggestion for improvement of breakfast offerings with more choices of local food; we are certain to take it under consideration carefully. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

N. T. M. T. Business - 07/11/2019 Confirmed reviews AccorHotels

Hotel service satisfy all my expectation of my business trip. Many thanks.

Dear Ms. N., It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare. We warmly thank you for your continued support as a valued regular customer. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Comfortable

Customer review rating 4.4/5

Frans R. Couples - 07/11/2019 Confirmed reviews AccorHotels

We have nice and clean room All staffs are very helpful and friendly

Dear Mr. R., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about the room condition; our housekeeping team work extremely hard in order to present the guests the most convenience facilities. In addition, we are glad to note that all team members have successfully delivered top-notch services to you with their friendliness and helpfulness. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

I've been travelllng around, and found Mercure Hanoi La Gare is one the best stay for me. The hotel is well located, very convenient for taking any transport. Hotel rooms are huge and clean.

Customer review rating 4.4/5

L. C. L. Friends - 05/11/2019 Confirmed reviews AccorHotels

I like the location and the environment. Centrally located, very convenient for me to go anywhere. The staff are friendly and helpful, especially the front desk staff who has cellent service both during Check In and Check Out. Congratulation to you to have a team of good staff, Ms Thuong, Ms Thuy, Ms Ngoc and Ms Hang. May I specially mention that I'm extremely impressed by Ms Thuong for her support and assistance rendered to me, such as getting transport, booking of restaurant and recommend good shopping outlets. Well done Mercure..

Dear Mr. L., We would like to show our appreciation to your wonderful feedback about your recent stay at Mercure Hanoi La Gare! We very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. We are happy to hear that you found our location to be convenient as well as our room to be well-maintained. We also never get bored to note how excellent our team from Front Office to Food & Beverage engaged and provided true Mercure service to you. These nice words will definitely be delivered to them and we are sure that this will be a great inspiration to all team members to further deliver top quality services. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good to stay for Business travel

Customer review rating 4.4/5

Khbae Business - 04/11/2019 Confirmed reviews AccorHotels

It is good location to business travel for me and cosy & clean room with quiet room eventhough near train station.

Dear B. Kanghyun, We are much obliged to you for your wonderful feedback! It is such a pleasure to know that you have experienced a wonderful and pleasant stay with us and that everything perfectly met your expectations. We will continue exerting ourselves to deliver better services and products to you in the future. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Alex L. Solo - 31/10/2019 Confirmed reviews AccorHotels

Friendly and helpful staff you have. Am a bit surprised that my booking did not come with breakfast (not sure if there was any option given when I made the booking).

Dear Mr. L., We would like to express our sincere thanks to your wonderful review! It is such a pleasure to note that you have experienced an enjoyable stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services, we are so cheerful to know that you wisely recognized and appreciated our effort. Regarding breakfast option while making booking, it is certainly available when you make reservation via Accor website or Accor app. However, it is never a big deal if you miss it while making online booking because it is also available upon arrival at same discount rate for a valued Accor Plus member like you. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A very pleasant experience.

Customer review rating 4.4/5

Mr S. Families - 30/10/2019 Confirmed reviews AccorHotels

Friendly and helpful staff. Clean and fresh rooms.

Dear Mr. S., We would like to express our sincere thanks to your wonderful review and great recognition of our value. We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that your were accommodated by our best service with professional and well-trained staff. In addition, we are very glad to note that you enjoyed the comfort and cleanliness of our hotel accommodation. We do hope your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Could be better

Customer review rating 4.4/5

P D. Business - 29/10/2019 Confirmed reviews AccorHotels

Good comfortable bed, bathroom difficult to get into through small swing door. Sliding door would be better. Breakfast food good, but restaurant food at lunchtime and evening not good. Staff helpful and friendly.

Dear Mr. D. Partha, We very much appreciate your comment regarding your visit at Mercure Hanoi la Gare. We never get bored to note how excellent our team engaged and provided true Mercure service to you. Your compliment will definitely be a huge encouragement for us to keep up the good job. However, we are so regretful at your incomplete satisfaction about your recent stay. We sincerely thank you for your kind feedback and suggestion which surely are great contribution for us to move forward and improve for better services and products in the future. We really appreciate your sharing your concerns, if your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good facility, small accomodation

Customer review rating 4.4/5

Isaac L. Business - 28/10/2019 Confirmed reviews AccorHotels

Everyone was courteous and provided an excellent experience. The room was smaller than expected, with the bathroom tight, but overall, I enjoyed my stay.

Dear Mr. L., We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at Mercure Hanoi La Gare! We never get bored to note how excellent our team engaged and provided true Mercure service to you. Your comment will definitely inspire the team to further deliver top quality services. However, we are so regretful at your incomplete satisfaction about room size. We believe this little downside is not reflective of our service level and it is wonderful to know that you still enjoyed your stay very much. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A weekend in Hanoi

Customer review rating 4.4/5

Anthony W. Couples - 28/10/2019 Confirmed reviews AccorHotels

First time staying in this Mercure hotel, friendly n helpful front desk staff. Front was small but comfy.

Dear Mr. W., We would like to thank you for your wonderful feedback in regarding to your recent stay at Mercure Hanoi La Gare! We very much appreciate your generous compliment to Front Desk team for their excellent performance. In addition, we are so grateful for your loyalty and continued support as an Accor Plus Silver member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good Spot

TripAdvisor rating 4.0/5

Danny R Couples - 25/10/2019 TripAdvisor review

Everyone was very good from door staff right through to room cleaning staff. Not too far from old town, lake etc. Half room rate was too high on leaving. Would stay here again if half rate was lower on leaving.

Dear Danny R, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities. Thank you for calling out to our staff, I'll be sure to share that with them! Thank you for constructive feedback, our rate actually is very competitive to the market. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Great place

Customer review rating 4.4/5

Mary G. Couples - 24/10/2019 Confirmed reviews AccorHotels

Great service, great staff highly recommend However I find it very distressing to see shop owners across the road from your hotel who had small dogs tied to poles, dogs looked very distressed which made me very upset

Dear Ms. G., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you were accommodated by our best service with professional and well-trained staff. In regard to the little dogs mentioned, please do not feel distressed about that, traffic in Hanoi is always heavy so that the owners just want to keep them safe from dangerous drivers on the street. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Wonderful hotel

TripAdvisor rating 4.0/5

natalian603 Solo travel - 24/10/2019 TripAdvisor review

I liked everything about this hotel. Excellent Breakfast, cleanliness, silence. Good location - city center within walking distance. The staff is very friendly. At the reception, the staff speak several languages, including Russian and help with various questions. I am especially grateful for Ha Do's help

Dear Natalian603, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay and that of our location where we located right next to Hanoi most popular attractions. Thank you for the recognition of our staff, especially Ha Do, I will personally share your compliment with her Our Brasserie Le Pavillon does indeed have a wide range of culinary delights from Asia along with International cuisines and I am pleased you enjoyed the abundance of offerings. Our breakfast is definitely very popular among our guests. Thank you again for sharing and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi