Hotel - Mercure Hanoi la Gare
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street  Hoan Kiem District 
100000  HANOI
VIET NAM

947 reviews
TripAdvisor Rating Based on 947 reviews
See rates
Best price guarantee
From
From 1299200.00 VND Non member rate
From 1299200.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,906 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 947 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hideto Business - 17/09/2017
« Good service »

The hotel staff was very kind and has gave good service for me.

AccorHotels certified review
Lindsey D. Friends - 16/09/2017
« Ms Lindsey D. »

We had an awesome stay at your hotel and we left two of your staff references to show the management. If we return to your city we will certainly be staying here again. Nothing was too much trouble and as we wanted to see lots we left one suitcase behind and kept coming back for a night. Just awesome. Really friendly staff who went out of there way to make our stay fantastic. Thank you.

AccorHotels certified review
Worapong Business - 16/09/2017

Good service but room is not so comfortable

AccorHotels certified review
C. S. J. Business - 15/09/2017
« Mr »

The check in was fuss free and prompt services from the hotel staffs

AccorHotels certified review
Gilbert G. Business - 15/09/2017
« Pleasent »

Great team very engaging and helpful ensuring guest needs are attended to

AccorHotels certified review
Gillian L. Couples - 14/09/2017
« Mrs Gillian L. »

The room was very comfortable, clean and we had everything we needed. The reason I have given the hotel a rating of 10 is on account of the staff. They were extremely helpful, I would like to name Mr Phuc and Ms Nga in particular. They could not have done more to help us when we had problems with a tour which we had booked independently prior to our arrival. We felt that we we in very good hands.

AccorHotels certified review
Keryn Families - 11/09/2017

Welcoming, helpful, very enjoyable. Clean and quiet Good sized room

AccorHotels certified review
Ds Families - 11/09/2017
« Great Place to Stay »

The room was large and spacious, having the sofa bed was great. Staffs are very friendly and approachable. My only comment to the hotel is to provide a bidet tap in the toilets.

AccorHotels certified review
R.c. D. Solo - 09/09/2017
« Mr »

A beautiful hotel and a very accommodating staff. Everything excellent. I believe that you do not have enough on your menu for your Indian Tourists.

AccorHotels certified review
Karri K. Business - 08/09/2017
« Pleasant »

Very nice staff especially Jennifer who had time to tell me about Vietnam. The room was good however the bed was too soft for me. I weigh 123 kg and I think that people 100 kg+ need a harder mattress. I was able to sleep however but I could not have stayed two nights. Other than the bed everything was OK. The reason to book this hotel was that it was closest to the Embassy of Thailand where I went to collect my Visa. So you might be motivated to add the proximity to this Embassy to your general marketing story to get visitors like me. Accor memberships had nothing to do with my selection of the hotel - only the proximity to Thai Embassy.

AccorHotels certified review
Mr P. Couples - 06/09/2017
« Mr P. »

Reasonable Hotel with good staff, but nothing exceptional.

AccorHotels certified review
D. M. H. Business - 06/09/2017
« really good »

Good welcome & checking out as well

TripAdvisor review
Couples - 06/09/2017
« Comfortable, nice, relax trip »

Mercure Hanoi is located at the city centre, surroundings by restaurants, convenient shops, and attractions. You can easily tour around city and chill at night, staff are helpful and kind enough to guide you. Only disadvantage is that this hotel don't have any executive lounge for AccorHotels member, and do not provide free mini bar for certain level of AccorHotels member like others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiong Ling C, Thanks for the review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you found our location to be convenience; we are approximately 3 minutes from the train station and within walking distant to most of Hanoi's attractions. I am pleased to hear our staff recognized your Le Club, at Mercure Hanoi La Gare we always ensure our members receive their promised benefit service and enjoy the most comfortable stays. We will look into your recommendation about the mini bar. Thank you so much for sharing and looking forward to welcome you back, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Bhwindar S. B. S. Families - 04/09/2017
« no complaints at all. »

from check in to check out, we were greeted well, and felt very much at home.

AccorHotels certified review
Anonymous Business - 04/09/2017
« Very happy to be back at Mercure Hanoi »

As a regular guest I enjoyed everything as usual!! Thanks to all staff!!

AccorHotels certified review
Anonymous Business - 04/09/2017
« Homely stay »

I picked this property for its proximity to the exhibition centre and glad that I did as I would later discover the wonderful sights and restaurant experience (both local and international) within walking distance. Coincidentally I arrived the day the hotel was holding their "members" night and Mrs. Thuy and her team made that evening exceptionally wonderful and memorable. Their gracious and hospitality far exceed some of those i have experienced elsewhere. I would like to thank her and her team for that. Lastly, the room although small express an extremely :homely" feel to it. The decor was charming, comfortable and very well thought through.

AccorHotels certified review
Raymond Business - 02/09/2017
« Complaint - 1 day overcharged »

I have stayed at your Mercure in Hanoi from Aug 9 to Aug 17 recently, but I was over-charged 1 more day till Aug 18 that I was not aware when I checked out paying with my credit card. On Aug 28, I have submitted my complaint regarding the 1 day over charged with the hotel statement and my visa card copy. After submission via the website, it popped up with “your request has been sent. We will contact you within 48 hours”. Meantime I have also received the acknowledgement of receipt of my request on the same day. However no advice via my email "rc.." till now. Pls immediate look into it and advise your finding and solution of return of the over-charged.

AccorHotels certified review
Jiang Business - 02/09/2017
« I am very satisfied with everything! »

I got a room for day use. Everything is perfect: from the friendly staffs, the quality of the room to the location. I will further recommend this hotel!

AccorHotels certified review
H. H. Business - 01/09/2017
« Friendly and supportive staff, cozy environment »

I was on business trip while staying at Mercure Hanoi la Gare. On the way to an important meeting, I realised that I left my laptop at my hotel room. The traffic was so bad, I couldn't not come back to get it so I decided to call the hotel's reception to see whether they can help sending it to my meeting location. Without any hesitation, a receptionist arranged a taxi to send my laptop to me just right time for the meeting. I was so thankful for their care and support. It's a good place when you consider about a place to stay in Hanoi.

AccorHotels certified review
Wang H. Business - 31/08/2017
« No invoice »

forget to take the invoice when check out , but after that when I email or call the hotel not answer.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 1299200.00 VND Non member rate
From 1299200.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.4 km Hotel de l'Opera Hanoi, MGallery by Sofitel
Hotel de l'Opera Hanoi, MGallery by Sofitel
From
From 2598400.00 VND Non member rate
From 2598400.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Pullman Hanoi
Pullman Hanoi Hotel
From
From 1818880.00 VND Non member rate
From 1818880.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.5 km Sofitel Legend Metropole Hanoi
Sofitel Legend Metropole Hanoi Hotel
From
From 248.00 USD Non member rate
From 248.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.9 km Novotel Suites Hanoi
Novotel Suites Hanoi Hotel
From
From 1928000.00 VND Non member rate
From 1928000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HANOI
See rates