Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,227 reviews
Mercure Hanoi la Gare
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Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court Nearby
  • Boat excursions Nearby
  • Bicycles rental Nearby
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: x3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,857 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,227 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

First stay for business

TripAdvisor rating 4.0/5

itscraneo Business - 16/04/2019 TripAdvisor review

I found the hotel fine for a quick trip. One comment (and this applies to many hotels) but I appreciate that if my queen room is two singles pushed together I am notified. Why do hotels think it is ok to do this?

Small hotel only for transit

TripAdvisor rating 4.0/5

Chia S Solo travel - 31/03/2019 TripAdvisor review

The breakfast area is very small and crammed. You will be fighting for a table. Very small gym. The pros: very near the train station and hoan kiem lake. Old quarter. The cons: if you are looking to relax at this hotel you wont be able to as the restaurant is not a place where you can open your laptop to work at restaurant or lobby (lobby is very small too. No table). They offer outside sitting but its too smoggy and noisy. There is no upgrade for platinum members of Accor group. You feel like all they want is to chuck you into your room. They have done their jobs and dont inconvenienced them at all. English is spoken at this hotel but limited. There are smiles but the smiles are meant to shoo you away as they have too much work to do. Dont blame them for that.

Dear Chia S, Thank you for sharing your experience during your recent stay with us at our Mercure Hanoi La Gare! I am glad to hear you found our location to be convenience; we are approximately 3 minutes from the train station and within walking distant to most of Hanoi's attractions. Thank you for your constructive feedback, I have shared your comments with Front Office team. Please do not hesitate to contact me directly next time you are Hanoi and I will personally ensure you are well taken care of. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Great Location

TripAdvisor rating 4.0/5

Lynda E Couples - 27/03/2019 TripAdvisor review

Good central location for walking to areas of interest Very friendly staff in all areas of hotel. Included breakfast was a great start to the day as good quality food and great selection. All staff greeted us as with enthusiasm as we moved about the hotel

Dear Lynda E, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked hard to ensure we provide a friendly and genuine level of service! Thank you again and looking forward to welcome you back soon! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Great Hotel

TripAdvisor rating 4.0/5

Maps01377643311 Business - 25/03/2019 TripAdvisor review

Stayed during W12 for the third time in this great hotel, for business in Hanoi. The overall hotel experience is great, the restaurant offers good possibilites, and the staff is very service minded. I definitely recommend to anyone visiting Hanoi.

Dear Maps01377643311, Thank you for the review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed stay with us as well as the attentive and gracious of our staff in accommodating your needs! I appreciate very much your recommending us to your friends and colleagues and we will look forward to you next visit! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Miss

Customer review rating 4.4/5

Samantha M. Couples - 20/02/2019 AccorHotels certified review

Very clean and modern. Report given on trip advisor

Dear Samantha M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to know that you enjoyed our hotel cleanliness as our Housekeeping team worked very hard to present you the most comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Best service especially for Le club Accor member

Customer review rating 4.4/5

T. P. Business - 16/02/2019 AccorHotels certified review

I love every staff at lobby, this is the main reson of my coming back. I also love the special offer for member of Leclub Accor (fruit at room, discount at restaurant)

Dear T. P., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

lovely stay

Customer review rating 4.4/5

Kuldeep S. U. Business - 09/02/2019 AccorHotels certified review

Stayed here for 3 nights. located quite close to the centre of action in Hanoi's Kiem lake, this is an ideal hotel if you are looking to stay someplace that is in the heart of the the old and new. The staff is pleasant and always ready to help. The rooms are clean with a modern finish and all modern necessities. The in room dining (which I used quite a bit) is good with tasty and hygienic food. The breakfast is adequate with western, chinese and local cuisines. There is a nice place to relax just outside the hotel like a cafe. It costs about 50…0 dong to get to any place worthwhile to visit in Hanoi like the lake, lotte centre or the ho chi minh mausoleum. It is also a quick walk away from a temple from which you can board the hop on hop off bus which takes you around the main attractions in hanoi. I would stay here again

Dear Kuldeep S. U., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Couples - 07/02/2019 AccorHotels certified review

The hotel was nice and central. The only problem we had was not being able to have a bath on a night. Bath plug in effective..

Dear Valued guest, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I do apologize for inconvenience caused due to the bathroom issue. I have already informed Technical Manager for his attention. Besides, I am very glad to know you enjoyed our hotel location. We are just 200 meters away from Rail station and near by most of local attractions. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Attentive and helpful staff. Every quiet room!

TripAdvisor rating 4.0/5

dexter913q Couples - 06/02/2019 TripAdvisor review

Staying a night with mercure hanoi. The hotel is very near to many POI, and the room is surprisingly quiet despite near to the road and train station, thanks to the double glaze window. The breakfast is decent, local vietnamese pho to american you can find, thought the pastry is a little hard and dry. Staff is very welcoming and help, thank you so much Mercure hanoi team, and thanks for the room upgrade. I will sure come back again.

Dear Dexter913q, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed the room accommodations, yes we have blaze windows which definitely help prevent the noises from the streets. Our Brasserie Le Pavillon does indeed have a wide range of culinary delights from Asia along with International cuisines and I am pleased you enjoyed the abundance of offerings. Thank you again for sharing and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Very convenient and comfortbale stay as usual.

Customer review rating 4.4/5

Andy23 Business - 03/02/2019 AccorHotels certified review

I stayed already many times at Mercure Hanoi la Gare and return whenever stay in Hanoi. Hotel has a convenient size and everybody very friendly and helpful during the stay. Very appreciated for this kind of hosting.

Dear Andy23, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback from repeated guest. Fabulous to know that you had another lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you again at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

We used the Mercure as a base to find out about Hanoi and found out it was an ideal choice.

Customer review rating 4.4/5

Mike L. Couples - 02/02/2019 AccorHotels certified review

We found the hotel was in a very busy part of the bustling city of Hanoi. We walked from here all around the area and came back for rest when tired or after tea. The breakfast buffet catered for our needs, provided a wide choice and was the start we needed for the long, exciting day ahead. The main consideration was the way in which we were able to stay just for the first night then go to Halong Bay with no pressure and return the next day for the night's stay then have the following day till 6p.m. with similarly no pressure. They were relaxed about our needs and its comfortable nature removed any stress which may have been created by such an itinerary. The hotel was, in itself, ideal. Thanks.

Dear Mike L., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Incredibly friendly staff made Mercure Hanoi feel even better than home!

Customer review rating 4.4/5

Wenee Couples - 30/01/2019 AccorHotels certified review

From reception to concierges and waitstaff, the genuinely friendly welcome we received made our engagement holiday the best holiday we’ve ever had. We can’t thank all of you enough. The service you offered beats many five star hotels we’ve stayed in around the world, simply because your hospitality came from an honest place. Thank you so much!

Dear Wenee, We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Very brief and staff were exceptionally helpful

Customer review rating 4.4/5

Kim C. S. Couples - 29/01/2019 AccorHotels certified review

We went to the Mecure for Breakfast on Monday 21/1/19 which we enjoyed and also met a guide there for a tour to Halong Bay overnight. We returned from our cruise on the afternoon of Tuesday 22/01 to the Mercure and desk staff were very helpful with check in and organising a transfer to the airport next day and also organising a night street food tour of Hanoi which was excellent. We had difficulty using the ATM out front and one of the porters was very helpful as well. If we return to Hanoi we will definitely stay there again.

Dear Kim C S., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Toi hai long

Customer review rating 4.4/5

Ngoc L. Business - 27/01/2019 AccorHotels certified review

Nhan vien than thien

Kính gửi Ngoc L., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của chị về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn chị đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp chị quay lại trong tương lai. Trân trọng, Hằng Bùi Quản lý Bộ phận Lễ Tân

Ok experience.

Customer review rating 4.4/5

Jc Business - 25/01/2019 AccorHotels certified review

The room is a little dusty and can be better improved. Generally an ok experience. Staff are very courteous and helpful. That's the key plus point.

Dear JC, We appreciate the time you spend to share your experience with us. Please accept my sincere apologies for the unpleasant experience you encountered during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback, especially regarding room cleanliness, is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Happy & Satisfied

TripAdvisor rating 4.0/5

Trail297810 Family - 25/01/2019 TripAdvisor review

Overall experience was good. The staff were very friendly, accommodating and they went to the extent of putting a router in our room when the wifi wasn't working. The rooms were clean and the beds were heavenly. Only on the last day, we wanted to do a late check (30mins-1hr) out but they didn't allow us however on our 1st day, we had to wait 3hours more before checking in because the previous guests were tired and requested to extend. Which i think was unfair but other than that it was a good stay overall.

Dear Trail297810, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked hard to ensure we provide an attentive and genuine level of service! Well noted on your late check out comment, I will share with my team accordingly, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Comfortable Business hotel.

Customer review rating 4.4/5

Sue A. Business - 24/01/2019 AccorHotels certified review

Good. Incident free. Room was comfortable and internet connectivity was great. The staff (room service, front office and house-keeping) were all polite, efficient and helpful.

Dear Sue A., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Perfect stay

Customer review rating 4.4/5

Elisabet Families - 22/01/2019 AccorHotels certified review

The room was very clean, confortable and new. The breakfast was very complete (specially croissant) and the rate change was really good.

Dear Elisabet, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to know that you enjoyed our hotel cleanliness. Your comment about our freshly croissant was very pleasant as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

GOOD

Customer review rating 4.4/5

Maithanh Business - 22/01/2019 AccorHotels certified review

Warmly

Dear MaiThanh, We very much appreciate your review regarding your stay at the Mercure Hanoi La Gare. I am very glad to know our service was up to your expectation. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Comfortable stay in the middle of Hanoi

Customer review rating 4.4/5

Ivan W. Business - 22/01/2019 AccorHotels certified review

Even though it just a night's stay, it was still a pleasant experience. Room was larger than i thought, clean and WIFI was good throughout the Hotel. Even though it was late, staff at the restaurant served food and drink. The Staff was polite and very helpful.

Dear Ivan W., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed our room upgrade to our Deluxe for your stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager
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