Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

4.0/5 1,198 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,853 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,198 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kuldeep S. U. Business - 09/02/2019 AccorHotels certified review
« lovely stay »

Stayed here for 3 nights. located quite close to the centre of action in Hanoi's Kiem lake, this is an ideal hotel if you are looking to stay someplace that is in the heart of the the old and new. The staff is pleasant and always ready to help. The rooms are clean with a modern finish and all modern necessities. The in room dining (which I used quite a bit) is good with tasty and hygienic food. The breakfast is adequate with western, chinese and local cuisines. There is a nice place to relax just outside the hotel like a cafe. It costs about 50…0 dong to get to any place worthwhile to visit in Hanoi like the lake, lotte centre or the ho chi minh mausoleum. It is also a quick walk away from a temple from which you can board the hop on hop off bus which takes you around the main attractions in hanoi. I would stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuldeep S. U., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Couples - 07/02/2019 AccorHotels certified review

The hotel was nice and central. The only problem we had was not being able to have a bath on a night. Bath plug in effective..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I do apologize for inconvenience caused due to the bathroom issue. I have already informed Technical Manager for his attention. Besides, I am very glad to know you enjoyed our hotel location. We are just 200 meters away from Rail station and near by most of local attractions. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Couples - 06/02/2019 TripAdvisor review
« Attentive and helpful staff. Every quiet room! »

Staying a night with mercure hanoi. The hotel is very near to many POI, and the room is surprisingly quiet despite near to the road and train station, thanks to the double glaze window. The breakfast is decent, local vietnamese pho to american you can find, thought the pastry is a little hard and dry. Staff is very welcoming and help, thank you so much Mercure hanoi team, and thanks for the room upgrade. I will sure come back again.

Andy23 Business - 03/02/2019 AccorHotels certified review
« Very convenient and comfortbale stay as usual. »

I stayed already many times at Mercure Hanoi la Gare and return whenever stay in Hanoi. Hotel has a convenient size and everybody very friendly and helpful during the stay. Very appreciated for this kind of hosting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy23, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback from repeated guest. Fabulous to know that you had another lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you again at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Mike L. Couples - 02/02/2019 AccorHotels certified review
« We used the Mercure as a base to find out about Hanoi and found out it was an ideal choice. »

We found the hotel was in a very busy part of the bustling city of Hanoi. We walked from here all around the area and came back for rest when tired or after tea. The breakfast buffet catered for our needs, provided a wide choice and was the start we needed for the long, exciting day ahead. The main consideration was the way in which we were able to stay just for the first night then go to Halong Bay with no pressure and return the next day for the night's stay then have the following day till 6p.m. with similarly no pressure. They were relaxed about our needs and its comfortable nature removed any stress which may have been created by such an itinerary. The hotel was, in itself, ideal. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike L., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Wenee Couples - 30/01/2019 AccorHotels certified review
« Incredibly friendly staff made Mercure Hanoi feel even better than home! »

From reception to concierges and waitstaff, the genuinely friendly welcome we received made our engagement holiday the best holiday we’ve ever had. We can’t thank all of you enough. The service you offered beats many five star hotels we’ve stayed in around the world, simply because your hospitality came from an honest place. Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wenee, We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Kim C. S. Couples - 29/01/2019 AccorHotels certified review
« Very brief and staff were exceptionally helpful »

We went to the Mecure for Breakfast on Monday 21/1/19 which we enjoyed and also met a guide there for a tour to Halong Bay overnight. We returned from our cruise on the afternoon of Tuesday 22/01 to the Mercure and desk staff were very helpful with check in and organising a transfer to the airport next day and also organising a night street food tour of Hanoi which was excellent. We had difficulty using the ATM out front and one of the porters was very helpful as well. If we return to Hanoi we will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim C S., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Ngoc L. Business - 27/01/2019 AccorHotels certified review
« Toi hai long »

Nhan vien than thien

Our hotel has responded to the review
Our hotel has responded to the review

Kính gửi Ngoc L., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của chị về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn chị đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp chị quay lại trong tương lai. Trân trọng, Hằng Bùi Quản lý Bộ phận Lễ Tân

Jc Business - 25/01/2019 AccorHotels certified review
« Ok experience. »

The room is a little dusty and can be better improved. Generally an ok experience. Staff are very courteous and helpful. That's the key plus point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JC, We appreciate the time you spend to share your experience with us. Please accept my sincere apologies for the unpleasant experience you encountered during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback, especially regarding room cleanliness, is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Family - 25/01/2019 TripAdvisor review
« Happy & Satisfied »

Overall experience was good. The staff were very friendly, accommodating and they went to the extent of putting a router in our room when the wifi wasn't working. The rooms were clean and the beds were heavenly. Only on the last day, we wanted to do a late check (30mins-1hr) out but they didn't allow us however on our 1st day, we had to wait 3hours more before checking in because the previous guests were tired and requested to extend. Which i think was unfair but other than that it was a good stay overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trail297810, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked hard to ensure we provide an attentive and genuine level of service! Well noted on your late check out comment, I will share with my team accordingly, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Sue A. Business - 24/01/2019 AccorHotels certified review
« Comfortable Business hotel. »

Good. Incident free. Room was comfortable and internet connectivity was great. The staff (room service, front office and house-keeping) were all polite, efficient and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue A., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Elisabet Families - 22/01/2019 AccorHotels certified review
« Perfect stay »

The room was very clean, confortable and new. The breakfast was very complete (specially croissant) and the rate change was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabet, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to know that you enjoyed our hotel cleanliness. Your comment about our freshly croissant was very pleasant as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Maithanh Business - 22/01/2019 AccorHotels certified review
« GOOD »

Warmly

Our hotel has responded to the review
Our hotel has responded to the review

Dear MaiThanh, We very much appreciate your review regarding your stay at the Mercure Hanoi La Gare. I am very glad to know our service was up to your expectation. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Ivan W. Business - 22/01/2019 AccorHotels certified review
« Comfortable stay in the middle of Hanoi »

Even though it just a night's stay, it was still a pleasant experience. Room was larger than i thought, clean and WIFI was good throughout the Hotel. Even though it was late, staff at the restaurant served food and drink. The Staff was polite and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan W., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed our room upgrade to our Deluxe for your stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

Simon B. Couples - 19/01/2019 AccorHotels certified review
« Pleasant hotel with good service »

Overall very good. Rooms were comfortable and buffet breakfast excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon B., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and I am very glad to hear you found our room comfortable. I am also glad to know you enjoyed our offering at breakfast by our talent chef. Your recognition to our service is truly pleasant as we always strive our best to provide guest a superior service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

C. H. T. Couples - 18/01/2019 AccorHotels certified review
« Extremely pleased with the staff attending to me especially Trieu Ha who care for our needs extremely well. »

This is my second visit to the hotel and the service standards meet our expectations. We are extremely blessed to be attended by Trieu Ha who is very professional and knows our needs well. Will stay in Mecure again in our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. HENG T., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your recognition to all team member, especially to Trieu Ha, as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Lv Business - 18/01/2019 AccorHotels certified review
« Great Service and Friendly staff »

Felt welcome as every visit to the hotel, the staff was friendly and helpful all the time. Special thanks to Ms. Ngoc Ta waitress at the restaurant, Ms. Ngoc Pham and Hang Nguyen for their kind attention during my stay at the restaurant. Ms Nga Vo at reception, all very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon V., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your recognition to our staff member, especially Ngoc Ta, Ngoc Pham, Hang Nguyen and Nga Vo, as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Joe L. Business - 16/01/2019 AccorHotels certified review
« Very French style hotel next to rail station »

Location is a bit far from Opera House where shopping malls, restaurants around. But it's nothing bad staying anywhere in Hanoi as Grab offering so convenient service taking you around. Hotel is well organized, small restaurant/lounge, room is not big neither and staff are helpful and friendly with fluent English skill. Special thanks to Quang Pham, Nga Vo and Phuc Nguyen during checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe L., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare Sincerely, Hang Bui (Ms.) Front Office Manager

Cassie Solo - 16/01/2019 AccorHotels certified review
« nice »

nice reception crew, patient to answer questions and recommend restaurant. AC in the room doesn't work for 2 nights, too hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear cassie, We are very happy to have you as a guest of Mercure Hanoi La Gare and we very much appreciate your comments regarding your stay. Your recognition to our reception crew is truly pleasant as we always strive our best to provide you a superior service. Besides, I do apologize for the inconvenience caused in regard of air-conditional issue. We wished to be shared that issue for our immediate action at that time. I have already informed Technical Manager for his checking to avoid such of issue in the future. Thank you for your comment. Thank you again for sharing your experience and we are looking forward to welcome you back shortly. Sincerely, Hang Bui (Ms.) Front Office Manager

Alexander Families - 16/01/2019 AccorHotels certified review
« Great stay »

We really had a great stay. Very nice staff. Specially 2 staff we want to say thanks for there concern and exceptional help. Ms Cuc Pham and Ms Nguyen Thu Thuy. Very big thumb up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. Your recognition to our staff, especially Cuc and Thuy, is truly pleasant. I will personally share your comment to encourage them to keep up the good job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

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