Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

Our hotels AccorHotels
4.0/5 1,057 reviews
All hotels in Hanoi
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1380400.00 VND Non member rate
From 1380400.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,268 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,057 reviews
TripAdvisor review
Friends getaway - 19/05/2018
« Great place to stay »

We enjoy our stay by Mercure..very good location close to hanoi railway station and walking distance from old city..good breakfast and very attentive employees ..good air-conditioned room with all facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear EdgardGM, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you found our location to be convenience; we are approximately 3 minutes from the train station and within walking distant to most of Hanoi's attractions. I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. Finally thank you for recognize our staff, I will share with them your comments, I am it will serve as motivation tool for them to do even a better job. I trust that you travels will bring you back again to our hotel in the near future when we will look to extend another great stay! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Renae C. Couples - 16/05/2018
« Great »

Very friendly and helpful staff. Very clean rooms and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Chongwm Business - 15/05/2018
« good »

My stay was good & i have stay in this hotel many times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your review regarding your stay at the Mercure Hanoi la Gare. I am very glad to know that you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Wai F. Couples - 14/05/2018
« Satisfied »

I was satisfied with the services in general

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know you enjoyed your stay with us and that our service meet your expectation. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Deborah S. Solo - 14/05/2018
« Excellent service and very clean with expected amenities »

I was very impressed with the service given by the local Vietnamese staff, exceptionally friendly, helpful and extremely respectful. In particular the female staff on reception were excellent as was one of the male staff, not sure if he was the bellboy or concierge and unfortunately did not get his name but he was tall for Vietnamese man ( I am assuming he is Vietnamese) and slim build and always had a black vest on over his white shirt and black trousers, he went way beyond expectations and made me feel like he was just there for me personally. The staff at some Australian Mercures could learn a lot about customer service from staff at the Mercure La Gare Hanoi. One of the younger woman in the restaraunt was attentive but did not smile and was not friendly like the others, thats not a complaint but would be nice to have seen her smile like all the others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Deborah s., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel cleanliness because our housekeeping team worked extremely hard to present you the most comfortable facilities. As a culture of Mercure, our associates, especially Front Office team, are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Besides, we much appreciate your constructive comment in regard of service of food and beverage attendant. I have just delivered your comment to Food and Beverage Manager for his attention. Thank you very much again and we all look forward to welcoming you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Magdalene Business - 12/05/2018
« Ms »

The stay was pleasant and the service from the staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to know you have had an enjoyable stay with us. Your recognition to our service is truly pleasant as we are always strive to provide customer a superior service. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

TripAdvisor review
Couples - 12/05/2018
« Perfect stay! »

We stayed at this hotel in several occasions during our trip around vietnam and as platinum accor member I have to say that it' s an excenlent hotel! The staff is wonderful and very helpful, everything is clean and the breackfast is extremely good. We've stayed in many accor hotels and this one is one of the best so far. They've alwys cattered our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmerign, Thank you for the wonderful review for your recent visit to our Mercure Hanoi La Gare Thank for your loyalty to Accorhotels, I am very happy to hear that you enjoyed the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager

AccorHotels certified review
Ciello M. B. V. Couples - 09/05/2018
« Easy and convenient to all the tourists place. Very friendly and accomodating staff. »

Couldn’t say more but we are pleased and satisfied with the service. Kudos to everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you very much for your great review regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and I am very glad to hear you have had an enjoyable stay with us. Your recognition to our service level is truly pleasant because we always strive to provide a friendly and courteous service to customer. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
John Couples - 09/05/2018
« Very good hotel »

Good location right in the middle of town. Very friendly staff. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you found our hotel location convenience as we are just 200 meters away from the Train station and nearby most of the local attractions in town. I am also very glad to hear your recognition to our staff's friendliness. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Business - 08/05/2018
« The hotel friendly staff makes my stay a happy experience »

Remember regular customers like myself, your hotel staff is friendly and approachable, greets the guests with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and your recognition to our staff's effort is truly pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Huy Business - 07/05/2018
« Staying at Mercure »

Overall, I love Mercure Hanoi for its convenience in transpo and its amenities. Hoteliers are quite nice and helpful. Usually, I stay at other hotel but from now on Mercure HN will be my top destination when I travel to Hn for my trip. Thanks much for everything and for the wonderful service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Huy, We are delighted to know that you had a comfortable stay with Mercure Hanoi La Gare recently. I am very glad to know that we successfully impressed you with our hotel service and facilities. Moreover, we are more than happy to know we now become your top destination when you travel to Hanoi. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Thank you very much and we are looking forward to welcome come you back on your next trip! Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Sangrok L. Families - 06/05/2018
« very Good »

Very good place and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Steve Business - 04/05/2018
« I was comfortable staying in your hotel. »

Reception staff are friendly and can speak English well. Room is clean and nice. As a beer person, I suggest your restaurant carries more beer brands, e.g., Tuborg (in bottles), Carlsberg, Huda...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to hear your had a comfortable stay with us and that you enjoyed our room cleanliness. Thank you for your comment regarding the beer option, I have already referred your comment to Food and Beverage Manager. Just share to you that we are going to apply new menu in this May. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

TripAdvisor review
Family - 04/05/2018
« Excellence Service Hotel »

The hotel is located nearby main train station at Hanoi. We are pleased very appreciated since we arrived the hotel. Warm welcome received and good service-mind detected. The hotel staff are very friendly and service in mind that make our stay have good experience and very comfortable. If I have a chance I will comeback.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeachRatakorn, Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! I appreciate greatly the recognition of our staff and the efficiency you found during your visit. All of the team has worked extremely hard at presenting the most comfortable facility to our guests. I am also glad to hear that you you would come back to stay with us again! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Katy Couples - 03/05/2018
« Great hotel to stay - this would be my first choice for my price-point in Hanoi in future »

We had a lovely stay - the curtains kept the room nice and dark. The amenities were great - my husband was particularly pleased by the selection available in the mini bar. It was a comfortable bed and an enjoyable breakfast. Your staff are lovely!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Katy, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and I am very glad to know you and your husband enjoyed the stay with us. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Pam M. Couples - 02/05/2018
« Lovely rooms ,clean ,quiet,very friendly and helpful staff. »

Staff were helpful and courteous breakfast was delicious rooms were clean well serviced bed very comfy ,overall a very satisfying experience. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Couples - 01/05/2018
« Very disappointing »

Th Hotel is over priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for taking the time to tell us about your experience at the Mercure Hanoi La Gare. I am sorry that your experience did not meet your expectations; please allow me to express my apology. I have already sent an email to you in regard of your stay experience and kindly help to have a look please. We appreciate your sharing your concerns and it is our hope that we will have the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Business - 30/04/2018
« It's a good stay »

Overall, it's a good stay. Although, it would be much better if the bed sheets and covers have no stain on them and more varieties for breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Please accept my sincere apology for the stain on the bed sheet and cover. I have already delivered your comment to Housekeeping Manager for her attention and immediate action. Your comment in regard of food variety during breakfast has also been referred to Executive Chef, thank you for your comment. Again, thank you for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Stephen S. Couples - 29/04/2018
« Great »

Enjoyed our stay, central location, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephen S., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you again at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Kay Business - 29/04/2018
« Good service »

Good service and small room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and your recognition to our staff effort is truly pleasant. I will share your comment to our team and I believe that it will serve as an encouragement for them to do even a better job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1380400.00 VND Non member rate
From 1380400.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.4 km Hotel de l'Opera Hanoi - MGallery by Sofitel
Hotel de l'Opera Hanoi - MGallery by Sofitel
From
From 2041600.00 VND Non member rate
From 2041600.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Pullman Hanoi
Pullman Hanoi Hotel
From
From 2178000.00 VND Non member rate
From 2178000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.5 km Sofitel Legend Metropole Hanoi
Sofitel Legend Metropole Hanoi Hotel
From
From 243.00 USD Non member rate
From 243.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.9 km Novotel Suites Hanoi
Novotel Suites Hanoi Hotel
From
From 2052000.00 VND Non member rate
From 2052000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HANOI
See rates