Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

4.0/5 1,084 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 2,390 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,084 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ks Solo - 17/07/2018 AccorHotels certified review
« Sutisfied over all. »

I have done online check in prior and arrived almost as informed that is a little before noon. I would expect myself to wait a while but they have not made me wait but have the room ready right on time. This means a lot to me as I have travelled over night exhausted by then. Not only to that but they have consisted all my preference. Impressive. Staff are all knowledgable and quick responce with professional manner with care. I would definitely love to come back again when I get a chance.

Ezekiel T. Friends - 16/07/2018 AccorHotels certified review
« Satisfactory »

Very pleasant, the staff were extremely polite and diligent with their work, especially Pham Duy Quang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ezekiel T., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I am very glad to hear your recognition to our staff member, especially to Quang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Thai P. Business - 16/07/2018 AccorHotels certified review
« Still can here many noise inside the room, I could not sleep well. »

Your service, staff, room is very good. But at my room, I could not sleep well at night because of the noise of the room next by, or from the walking, talking at the corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thai P., Thank you for taking the time to tell us about your experience at the Mercure Hanoi La Gare. I do apologize for any inconvenience caused in regard of the noise issue. I wish that we have acknowledged on this issue earlier for our immediate action during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Business - 16/07/2018 AccorHotels certified review
« It was okay »

It was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Binh, Thank you for the review regarding your stay at Mercure Hanoi La Gare! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Friends - 15/07/2018 AccorHotels certified review
« Fantastic stay »

The staff were lovely and helped in everyway possible. We loved the staff during our stay. Shout out to Quang who got us delivery after our night out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates, especially Mr. Quang, are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Z M. Families - 13/07/2018 AccorHotels certified review
« Fantastic stay »

The service at your hotel is outstanding. We knew it would be special from when we approached the doors from our taxi and was greeted with a smile by name!!! WOW, all of your front desk and door teams are so friendly, pleasant and helpful. Right down to the technicians greeted us in the elevators!!!! Your restaurant service was also great. There was one manager (I assume because he was the only one with a navy jacket on and stayed near the counter close to the outside patio) who was not very friendly and seemed frustrated when asked questions by other guests. He stood out because everyone else was so pleasant-I hope he wasn't the restaurant manager!! The food had a great mix - we stuck to Pho and the fresh fruit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Zoe M., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Very pleasant »

Staff were very friendly and helpful. Breakfast selection was good but the dinner menu was limited and westernised. Coffee and tea facilities were in the room but had to pay for fresh milk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking time to tell us about your experience at Mercure Hanoi la Gare. We very much appreciate your recognition of our staff effort and we will pay attention to your feedback to make necessary improvements on our service to achieve satisfaction of every single guest. Thank you again for sharing your experience, and we hope to welcome you back in the nearest future. Sincerely, Hang Bui (Ms.) Front Office Manager

Dr E. M. Business - 10/07/2018 AccorHotels certified review
« Clean room, friendly staff, goodlocation »

I enjoyed my stay with your hotel. When I checked in on 1 July, Ms Nga and other front desk staff were very friendly. Ms Nga was exceptional. She prepared meeting room for our 20 students to work. The chef (during breakfast) was fantastic. He remembered what my favorite food was and prepared it for me (it was half-boiled eggs). The breakfast was great (fresh fruits and tasty croissant) He was always very polite and helpful. although I couldn't communicate with him in Vietnamese. The room was always clean. The housekeeper was polite. Footmen were always helpful. One of them assisted me to buy local SIM card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff from Front Office, Kitchen and Housekeeping Departments were attentive and helpful throughout your stay. We always try our best to deliver top quality service to every single guest and I do believe that your review here will be such a huge motivation for our staff to do things even better. Thank you for choosing Mercure Hanoi La Gare and I hope that you will remain a valued customer! Sincerely, Hang Bui (Ms.) Front Office Manager

Chayanee R. Couples - 09/07/2018 AccorHotels certified review
« Welcoming »

I had a lovely stay at Mercure. On the second check in it was my birthday and i didn't tell anyone about it. When i went to check in the staff said happy birthday to me and advised that there was cake and flowers waiting in my room. They went above and beyond to make my day special . Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed our goodwill treatment on your special day. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Julie C. Couples - 08/07/2018 AccorHotels certified review
« fantastic staff were amazing »

we loved the staff and they looked after us wonderfully, very helpful even giving us extended late check out when our flights were cancelled. couldn't fault them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Julie C., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Karin T. Couples - 03/07/2018 AccorHotels certified review
« Relaxing Holiday »

Good service and convenient transport location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.T., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to know you find our location convenience as we are just 200 meters away from Rail station and near by most of local attractions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Trang H. Business - 03/07/2018 AccorHotels certified review
« Commercilization mgr »

Room is clean and bed comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Trang H., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to know you found our hotel and room cleanliness. Our housekeeping team worked extremely hard to present you the most comfort. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Son N. Families - 02/07/2018 AccorHotels certified review
« Thanks good service »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Son n., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Colin W. Couples - 02/07/2018 AccorHotels certified review
« good location,close to Quan An Ngon,values for money »

well treated, friendly staffs' manners,willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

O. C. W. Solo - 01/07/2018 AccorHotels certified review
« Great Hospitality, Awesome Service »

I had a great experience with Mercure. When I first arrive at midnight, Tu Bui Thuy gave me an detailed itinerary of how to tour Hanoi. The next day night, Ms Nga (Front Desk Manager) and Duong helped me with more advice on how to tour Hanoi. Ms Nga even gave me a free drink at the bar to enjoy the football match with. Ms Nga was extremely friendly and made me feel welcomed. I was worried as Duong told me I may not get points. Nga reassured me I will get my Accor points too. That was nice. And I did get my points, so everything was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff, especially Tu, Thuy, Nga, Duong were attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Peter M. Couples - 30/06/2018 AccorHotels certified review
« A very special place to stay! »

We couldn't have been happier with the Mecure Hanoi La Gare! The staff were very friendly & very professional!! Our room was spotlessly clean, the food in the restaurant was exceptional & our entire experience couldn't be improved! Also we loved the fact that there weren't any small children staying there! Thank you Mercure Hanoi La Gare for a truly memorable stay!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter Gregory M., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Jilliane S. Couples - 28/06/2018 AccorHotels certified review
« SUPER »

EXTREMELY SATISFIED. the staffs are very friendly yet helpful. located in a good area. room nice and clean. love it. will come back to you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jilliane s., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was friendly and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Alex T. Friends - 25/06/2018 AccorHotels certified review
« Excellent services »

Thank you for letting me store my luggage before check-in dates. Check-in process was smooth and seamless. Really enjoy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alex, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

Paul R. Couples - 24/06/2018 AccorHotels certified review
« Great staff and lovely Hotel »

The staff were great the hotel was well provisioned clean and comfortable, our only issue was noise for several hours late into the night and recommending early in the morning. it emanated from a commercial setting up of a business conference/ seminar during our stay. The noise was a continual rumbling of furniture being dragged around that filtered through the air conditioning ducts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Just like an email I sent to your wife few days ago, again, I would like to express our sincere apology for the inconvenience caused in regard of the noise in the midnight. I firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve in the future. Besides, we are delighted to hear your recognition to our team member. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Thank you again for sharing your experience and should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

John B. Solo - 24/06/2018 AccorHotels certified review
« Value at La Gare »

Very good value and service , with a quite 4x glazed windows shutting out the traffic noise allowing for a very restful sleep every night. Super quite aircondioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find our your stay comfortable as our Housekeeping work extremely hard in order to present the our guest the most convenience facilities. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows. This will allow us to "see the noise" but we do not "hear the noise". Therefore, we confidently shut out the traffic noise, as you said :) Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Thuy Nguyen (Ms.) General Manager

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