Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,257 reviews
Mercure Hanoi la Gare
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Currently, close to our hotel

The Imperial Citadel of Thang Long, visit

From 01/01/2013 to 31/12/2019

At 1.3 km

Chua Môt Côt Temple, visit

From 01/01/2013 to 31/12/2019

At 1.4 km

Quan Tanh Temple, visit

From 01/01/2019 to 31/12/2019

At 1.9 km

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,022 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,257 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Noisy corridor

Customer review rating 4.4/5

Pierre Families - 08/07/2019 AccorHotels certified review

Loved the stay, only issue was a noisy corridor around 11 pm with noise coming from other guests and around 7 am with staff screaming / talking loudly.

Dear Pierre Jacques Jean S., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your feedback that my colleagues made noise in early morning at 7am, I have already seriously informed all hotel staff. I am sure that it will not happened in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Meet exoectation

Customer review rating 4.4/5

Andrew Friends - 08/07/2019 AccorHotels certified review

small but clean and tidy

Dear Kim Wo L., Fabulous to know that your stay in our Mercure Hanoi La Gare hotel met your expectation. We continuously strive to provide an exceptional experience for all our guests, and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Not too bad

Customer review rating 4.4/5

Jason L. Business - 08/07/2019 AccorHotels certified review

Hotel cleanliness is good but hotel is a little bit old.

Dear Jason L., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. Unfortunately, we are not aware of that until we got feedback from you. Thank you very much for your notice and we are working on this matter. I will seriously informed to our IT department to work with internet supplier. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Good

Customer review rating 4.4/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Clean, helpful, friendly, welcoming

Dear Daniel S., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel clean, friendly and welcoming. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

friendly environment and service

Customer review rating 4.4/5

Anonymous Business - 07/07/2019 AccorHotels certified review

great staffs, comfortable environment

Dear Yao Tung H., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and friendliness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Attentive and friendly staff in the front desk.

Customer review rating 4.4/5

Viet L. Business - 07/07/2019 AccorHotels certified review

Thuy at the reception was always friendly and welcomed guest with a smile. She showed care to her guests and our group. She is such a fantastic and dedicated staff that your hotel is lucky to have. Hang is another friendly staff who called guests by their names. Hoan is always willing to help the guests and another friendly staff.

Dear Viet L., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff Ms. Thuy, Ms. Hang and Mr. Hoan were attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Friendly staff, clean room, convenient location

Customer review rating 4.4/5

Yison Business - 02/07/2019 AccorHotels certified review

Good attitude of staff, well spread of breakfasts, clean and tidy room

Dear Yison, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Underwhelemed with accomodation and facilities, though front of house service was faultless.

Customer review rating 4.4/5

Darren Business - 02/07/2019 AccorHotels certified review

The rooms were small, and did not feel like I was staying in a Mercure Hotel. The bathroom design was awkward - minimal room to utilize the toilet, basin. Shower was fine. Breakfast atmosphere was loud, and quality of options were average. Have travelled to Hanoi many times before, and this was the first time I had booked this hotel. Unlikely to return, based on my experience, however the front of house team were very professional.

Dear Darren V., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the breakfast problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very good

Customer review rating 4.4/5

Stephen A. Business - 01/07/2019 AccorHotels certified review

Very good Excellent customer service

Dear Stephen Thomas A., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Great hotel for staying in Hanoi

Customer review rating 4.4/5

Ek M. Business - 01/07/2019 AccorHotels certified review

- Excellent services from staff at front desk and restaurant. - Great choice of food for breakfast. Don't forget to try its croissants, best in town. - Room is clean and well maintained.

Dear Eryadi M., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Will definitely come back

Customer review rating 4.4/5

Dan D. Business - 30/06/2019 AccorHotels certified review

The front desk staff welcomed me after arriving very late and Ms Nia solved my booking problem. She didn’t have to do what she did. The room feels homely and the coffee machine was the best. Breakfast was tasty and offered plenty of variety with the Pho tasting as good as local restaurant. The gym although small had enough equipment.

Dear Danny D., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff - Ms. Nga was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Great location, but room very small and there were no armchairs or settees to relax on.

Customer review rating 4.4/5

Roger F. Solo - 28/06/2019 AccorHotels certified review

Hanoi had me in its grip from the start and the Mercure was perfectly located to help me capitalise on its delights. The staff were efficient, friendly and helpful. The room was clean and comfortable and the shower was very good.

Dear Roger f., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel staff were friendly and helpful. And the room was clean and comfortable. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Nice hotel

Customer review rating 4.4/5

C. H. Business - 26/06/2019 AccorHotels certified review

The hotel officers are very friendly and warmly. However, there are some problem I experienced is Wifi connection is very weak, I can not access internet. 1 accident that when I were in my room, 1 female manager knocked on my door , and she suddenly unlock and open the door without waiting for haft of minutes for answering . when I asked she said that she want to check if my room was cleaned up.

Dear C. Thi Phuoc H., Thank you for taking the time to tell us about your experience at Mercure Hanoi La Gare. I do apologize for any inconvenience caused in regard of door knock incident happened during your stay. I'm sure with you that it will not happened again in future. Besides,I am very glad to hear you find our your stay comfortable as our colleagues were friendly and helpful. At Mercure, we continuously strive to provide an exceptional experience for all our guests. Regarding your feedback about internet access in room, I have already seriously informed to our IT department to work with internet supplier. I believed that we had trouble with wifi access, unfortunately, we are not aware of that until we got feedback from you. Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very Friendly & helpful Staff

Customer review rating 4.4/5

Vince Business - 23/06/2019 AccorHotels certified review

The hotel staffs are friendly, polite & helpful. They make the effort to check your arrival time & when you going to checkout & where to so that they can advise you on the transportation. The room is clean & breakfast is reasonable.

Dear Min Koon C., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Old building and room and bathroom conditions

Customer review rating 4.4/5

Aden H. Business - 22/06/2019 AccorHotels certified review

Its too old and there are molds in bathtub seems because its aged

Dear Aden h., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in room as per your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very welcoming and helpful staff.

Customer review rating 4.4/5

David Solo - 22/06/2019 AccorHotels certified review

The staff were very friendly and accommodating. Breakfast was great.

Dear David C., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel staff were friendly and breakfast was great. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Mr

Customer review rating 4.4/5

Kevin Business - 21/06/2019 AccorHotels certified review

Everything is good except the gym is too small

Dear Kevin Tze Chin K., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am sorry that your experience about our Gym did not meet your expectations; please allow me to express my apology. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Friendly staff

Customer review rating 4.4/5

F. Business - 20/06/2019 AccorHotels certified review

The staffs were very friendly and helpful. They made everything better. Room was good. But, Breakfast restaurant was a bit hot...

Dear Cheuk Hing F., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find our your stay comfortable as our staffs were friendly and helpful. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Everyone very helpful. Facilities very good.

Customer review rating 4.4/5

Fred F. Friends - 19/06/2019 AccorHotels certified review

Very pleasant. Close to everything.

Dear Frederick Russel F., We very much appreciate your review regarding your stay at the Mercure Hanoi La Gare. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

very good

Customer review rating 4.4/5

D. T. H. Business - 19/06/2019 AccorHotels certified review

comfortable

Dear D. The H., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests, and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi