Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,255 reviews
Mercure Hanoi la Gare
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Currently, close to our hotel

The Imperial Citadel of Thang Long, visit

From 01/01/2013 to 31/12/2019

At 1.3 km

Chua Môt Côt Temple, visit

From 01/01/2013 to 31/12/2019

At 1.4 km

Quan Tanh Temple, visit

From 01/01/2019 to 31/12/2019

At 1.9 km

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,978 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,255 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent service

Customer review rating 4.4/5

Yada Business - 13/06/2019 AccorHotels certified review

Service mind staffs, with excellent service

Dear Yada M., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

good stay for business

Customer review rating 4.4/5

Lucas Business - 12/06/2019 AccorHotels certified review

pleasant good hotel they can slightly improve the breakfast but OK satisfied

Dear Luca C., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. Regarding your feedback about our breakfast, I will pass your feedback with our Chef. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to invite you back to Mercure Hanoi La Gare. We look forward to welcoming you back in nearest future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Mr

Customer review rating 4.4/5

R. Y. Families - 11/06/2019 AccorHotels certified review

Thank you for the top notch service and hospitality during our stay, we truly feel welcome with your teams proactive help and attentions. On behalf of my boy I would say thank you to duty manager and team that gift him a teddy bear and cake as some unexpected accident at lobby although that's not a big deal but you insist to apologize, we appreciate much for the length you did! We arrived Jakarta safely yesterday, I wish Mercure Hanoi Gare's team have a nice day! good luck

Dear y. R., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. I'm sure that I will share your comment with our team and our Duty Manager Ms. Hang Nguyen - who gave you a teddy bear and a cake. It warms their heart personally to hear of a happy guest. At Mercure, we continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Friendly and helpful staff, clean nice hotel!

Customer review rating 4.4/5

Michela B. Couples - 11/06/2019 AccorHotels certified review

We stayed at the Mercure in Hanoi for 3 nights as part of our multi centre Vietnam trip for our honeymoon. Standard Mercure so rooms were clean, fairly spacious and pleasant to stay in. Fully air conditioned which was a great relief with the humidity. The staff really stole the show though, so friendly, helpful and attentive and would do anything for you! Only downside was breakfast which in my option was not fantastic, only just warm and nearly always out of fruit juice which I never saw got replenished!

Dear Michela Ann B., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. I am also glad to know that you find our hotel room were clean and fairly spacious. Our associates are dedicated to providing all guests with helpful, friendly and attentive services. Sorry to hear about your breakfast experience, please accept my sincerely apology. I surely will inform Restaurant manager and the breakfast will fully set up fruit juice everyday. Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

A Very pleasant stay in a very well organised facility

Customer review rating 4.4/5

Lance G. Business - 11/06/2019 AccorHotels certified review

I stayed in 3 different Accor places in Vietnam in a short time and found the Mercure Hanoi la Gare a highlight. It was comfortable and provided fine food for guests and the fact it was centrally located gave opportunity to experience old world Hanoi. Being a boutique hotel and not too large also had its benefits in personalised service and the staff quickly knowing who you were. I found very little wrong with the la Gare and would recommend to anyone visiting Hanoi. Whilst I was extremely satisfied with the Mercure brand in particular, I cannot say the same for other brands with or Accor themselves. they do not respond to queries or issues brought to their attention which lets down some of the very good things I generally find with the Mercure group and I do not understand why.

Dear Lance Trigwell g., Thank you for sharing your experience with us at Mercure Hanoi La Gare! I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel comfortable and you had been provided personalized service. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

good stay

Customer review rating 4.4/5

Khuyen V. Business - 10/06/2019 AccorHotels certified review

service was good

Dear Van Khuyen V., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our service was good. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

good

Customer review rating 4.4/5

Yn Friends - 10/06/2019 AccorHotels certified review

enjoyable and satisfactory

Dear Yong Ngee N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to know that you had an enjoyable and satisfaction stay with Mercure Hanoi. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Warm welcome and hospitality

Customer review rating 4.4/5

Viet H. Solo - 10/06/2019 AccorHotels certified review

Always have a warm welcome into your hotel.. only one feedback .. the bed is not comfort for stay long, too soft and make my back feel uncomfort.

Good Stay in Mercure Hanoi

Customer review rating 4.4/5

Larry H. W. J. Business - 10/06/2019 AccorHotels certified review

The Check in was smooth but Junior front desk staff told me that i unable to enjoy free breakfast as i am Platinum member. Disappointed that unable to get free room upgrade as hotel is full as claim. Rush out for meeting after 20 min of check in. Wish to have bathrobe during room night turn down and wrote an email by mobile phone at 1757 hrs . Front desk only reply the next day. Wish to have a Zalo or Whatsapp to send my requests will be nice. i request for addition drink water for my stay was granted but forgot on my last day. No Night turn down on my last night stay by housekeeping. i received a surprise birthday cake during my breakfast before i check out. Overall it was a good stay for my business trip. Keep it up for the good works and i will be back soon. Many thanks to all the great guys in Mercure Hanoi. Cheers.

Bustling loud and fast Hanoi

Customer review rating 4.4/5

Greg N. Friends - 09/06/2019 AccorHotels certified review

cocooned on a busy corner from the daily chaos of Hanoi we were capably and courtesly looked after by very efficient staff who werent phased by any of the myriad of things that travellers bring with them. Bravo Mecure La Gare!

Dear Gregory Blake N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests, and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very happy with a welcoming stay

Customer review rating 4.4/5

Steve H. Solo - 08/06/2019 AccorHotels certified review

I easily reached the hotel by simply walking from the train station, and was immediately welcomed at guided through the check-in process. After from a bit of confusion with the lift controls (it turns out they toggle when you press the floor button multiple times), I found myself in a compact but pleasant room on the top floor, and provided with a welcome gift of fruit and a drinks voucher. Throughout my stay I found the staff friendly and helpful: I was pleasantly surprised one time after returning by a gift of some spring rolls and a drink in the room, definitely a first for me! The hotel is well-located in the centre of the city- not directly in the Old Quarter as some may desire, but easily reachable. The room equipment was good, with a decently-powered shower. I didn't use many of the extra facilities, only the gym which comprised just a basic exercise room with some weights and a treadmill: fine as long as you're the only one using it at a given time! The hotel did offer an airport transfer both for arrival and departure, although I made my own way.

Dear Steven Roger H., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Second stay at the hotel

Customer review rating 4.4/5

Ray P. Business - 07/06/2019 AccorHotels certified review

This is a pleasant and friendly run hotel. Rooms are modern and clean, the breakfast is good and the location convenient

Dear Raymond P., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am delighted to know that you had enjoyed your time in Mercure Hanoi La Gare. I am also glad to know that you find our rooms are modern and clean. And that our staff are helpful. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Nice stay close to railway station

Customer review rating 4.4/5

Gary Friends - 06/06/2019 AccorHotels certified review

Staff are helpful

Dear Gary Maxwell K., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

staff were very friendly and helpful

Customer review rating 4.4/5

R W. Solo - 06/06/2019 AccorHotels certified review

The food in the evening was acceptable, could be better and the breakfast was fine.

Dear Rowena Jane W., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am so glad to hear that our staff were friendly and helpful throughout your stay. Besides that, there are some experience haven't met your expectation. Please allow me to express my apology. Thank you again for sharing your experience, and we are looking forward to welcome you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Fantastic.

Customer review rating 4.4/5

Gerry Couples - 05/06/2019 AccorHotels certified review

Exceptional welcome, staff very attentive, breakfast incredible and a very comfortable room.

Dear Geraldine Laura T., I am delighted to know that you had enjoyed your time in Mercure Hanoi La Gare. I am also glad to know that you find our hotel room is comfortable, breakfast incredible and our staff was attentive... As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Comfortable

Customer review rating 4.4/5

T. Families - 05/06/2019 AccorHotels certified review

Quick check in. Lovely breakfast. Comfortable and clean rooms.

Dear Wee Peng T., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Good hotel with good location

Customer review rating 4.4/5

Anonymous Friends - 04/06/2019 AccorHotels certified review

Good experience. Room was clean. Staff was friendly.

Dear Suzy E., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback about our room and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Satisfied beyond my expectation

Customer review rating 4.4/5

Reynaldo B. Families - 02/06/2019 AccorHotels certified review

Extremly satisfied, the staff are very friendly and professional.

Dear Rey b., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel staff were friendly and professional. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Fab hotel

Customer review rating 4.4/5

C J. Friends - 02/06/2019 AccorHotels certified review

Service exceptional, staff extremely polite, helpful and attentive. Great location for exploring Hanoi

Dear Caroline Mary J., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments about hotel staff, our location with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Convenient Hotel

Customer review rating 4.4/5

Thitiporn M. Business - 02/06/2019 AccorHotels certified review

Convenient hotel near restaurant and cafe but glass in restaurant not clean. I informed staff there.

Dear Thitiporn M., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am so glad to hear that you find our hotel location was convenient and near other restaurants or cafe. Regarding your feedback about glass at restaurant was not clean, I already informed our house keeping and restaurant manager. We make sure that it will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi