Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,285 reviews
Mercure Hanoi la Gare
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,242 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,285 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I've been travelllng around, and found Mercure Hanoi La Gare is one the best stay for me. The hotel is well located, very convenient for taking any transport. Hotel rooms are huge and clean.

Customer review rating 4.4/5

L. C. L. Friends - 05/11/2019 Confirmed reviews AccorHotels

I like the location and the environment. Centrally located, very convenient for me to go anywhere. The staff are friendly and helpful, especially the front desk staff who has cellent service both during Check In and Check Out. Congratulation to you to have a team of good staff, Ms Thuong, Ms Thuy, Ms Ngoc and Ms Hang. May I specially mention that I'm extremely impressed by Ms Thuong for her support and assistance rendered to me, such as getting transport, booking of restaurant and recommend good shopping outlets. Well done Mercure..

Dear Mr. L., We would like to show our appreciation to your wonderful feedback about your recent stay at Mercure Hanoi La Gare! We very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. We are happy to hear that you found our location to be convenient as well as our room to be well-maintained. We also never get bored to note how excellent our team from Front Office to Food & Beverage engaged and provided true Mercure service to you. These nice words will definitely be delivered to them and we are sure that this will be a great inspiration to all team members to further deliver top quality services. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good to stay for Business travel

Customer review rating 4.4/5

Khbae Business - 04/11/2019 Confirmed reviews AccorHotels

It is good location to business travel for me and cosy & clean room with quiet room eventhough near train station.

Dear B. Kanghyun, We are much obliged to you for your wonderful feedback! It is such a pleasure to know that you have experienced a wonderful and pleasant stay with us and that everything perfectly met your expectations. We will continue exerting ourselves to deliver better services and products to you in the future. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Alex L. Solo - 31/10/2019 Confirmed reviews AccorHotels

Friendly and helpful staff you have. Am a bit surprised that my booking did not come with breakfast (not sure if there was any option given when I made the booking).

Dear Mr. L., We would like to express our sincere thanks to your wonderful review! It is such a pleasure to note that you have experienced an enjoyable stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services, we are so cheerful to know that you wisely recognized and appreciated our effort. Regarding breakfast option while making booking, it is certainly available when you make reservation via Accor website or Accor app. However, it is never a big deal if you miss it while making online booking because it is also available upon arrival at same discount rate for a valued Accor Plus member like you. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A very pleasant experience.

Customer review rating 4.4/5

Mr S. Families - 30/10/2019 Confirmed reviews AccorHotels

Friendly and helpful staff. Clean and fresh rooms.

Dear Mr. S., We would like to express our sincere thanks to your wonderful review and great recognition of our value. We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that your were accommodated by our best service with professional and well-trained staff. In addition, we are very glad to note that you enjoyed the comfort and cleanliness of our hotel accommodation. We do hope your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Could be better

Customer review rating 4.4/5

P D. Business - 29/10/2019 Confirmed reviews AccorHotels

Good comfortable bed, bathroom difficult to get into through small swing door. Sliding door would be better. Breakfast food good, but restaurant food at lunchtime and evening not good. Staff helpful and friendly.

Dear Mr. D. Partha, We very much appreciate your comment regarding your visit at Mercure Hanoi la Gare. We never get bored to note how excellent our team engaged and provided true Mercure service to you. Your compliment will definitely be a huge encouragement for us to keep up the good job. However, we are so regretful at your incomplete satisfaction about your recent stay. We sincerely thank you for your kind feedback and suggestion which surely are great contribution for us to move forward and improve for better services and products in the future. We really appreciate your sharing your concerns, if your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good facility, small accomodation

Customer review rating 4.4/5

Isaac L. Business - 28/10/2019 Confirmed reviews AccorHotels

Everyone was courteous and provided an excellent experience. The room was smaller than expected, with the bathroom tight, but overall, I enjoyed my stay.

Dear Mr. L., We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at Mercure Hanoi La Gare! We never get bored to note how excellent our team engaged and provided true Mercure service to you. Your comment will definitely inspire the team to further deliver top quality services. However, we are so regretful at your incomplete satisfaction about room size. We believe this little downside is not reflective of our service level and it is wonderful to know that you still enjoyed your stay very much. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A weekend in Hanoi

Customer review rating 4.4/5

Anthony W. Couples - 28/10/2019 Confirmed reviews AccorHotels

First time staying in this Mercure hotel, friendly n helpful front desk staff. Front was small but comfy.

Dear Mr. W., We would like to thank you for your wonderful feedback in regarding to your recent stay at Mercure Hanoi La Gare! We very much appreciate your generous compliment to Front Desk team for their excellent performance. In addition, we are so grateful for your loyalty and continued support as an Accor Plus Silver member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good Spot

TripAdvisor rating 4.0/5

Danny R Couples - 25/10/2019 TripAdvisor review

Everyone was very good from door staff right through to room cleaning staff. Not too far from old town, lake etc. Half room rate was too high on leaving. Would stay here again if half rate was lower on leaving.

Great place

Customer review rating 4.4/5

Mary G. Couples - 24/10/2019 Confirmed reviews AccorHotels

Great service, great staff highly recommend However I find it very distressing to see shop owners across the road from your hotel who had small dogs tied to poles, dogs looked very distressed which made me very upset

Dear Ms. G., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you were accommodated by our best service with professional and well-trained staff. In regard to the little dogs mentioned, please do not feel distressed about that, traffic in Hanoi is always heavy so that the owners just want to keep them safe from dangerous drivers on the street. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Wonderful hotel

TripAdvisor rating 4.0/5

natalian603 Solo travel - 24/10/2019 TripAdvisor review

I liked everything about this hotel. Excellent Breakfast, cleanliness, silence. Good location - city center within walking distance. The staff is very friendly. At the reception, the staff speak several languages, including Russian and help with various questions. I am especially grateful for Ha Do's help

Dear Natalian603, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay and that of our location where we located right next to Hanoi most popular attractions. Thank you for the recognition of our staff, especially Ha Do, I will personally share your compliment with her Our Brasserie Le Pavillon does indeed have a wide range of culinary delights from Asia along with International cuisines and I am pleased you enjoyed the abundance of offerings. Our breakfast is definitely very popular among our guests. Thank you again for sharing and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Good value for money

Customer review rating 4.4/5

Anon Friends - 23/10/2019 Confirmed reviews AccorHotels

Being slightly away from the Old Quarter meant that the hotel was not "right in the middle of things", but it also meant that it was more affordable than equivalent hotels in the city centre. I found the trade-off between convenience and price perfect for me. The hotel is modern, clean and well-run. I loved the double-glazing - my room was pretty quiet despite facing a major street with continuous traffic. The hotel was definitely great value for money. The restaurant wasn't bad - I had a few meals there, some were better than others, but overall it was OK. Where the hotel does fall slightly short is staff training and management. It was mainly little things - for example, the cleaners offering to clean my room just a few hours before checkout; or the checkout clerk insisting that I needed to show my Silver membership card at the restaurant in order to get a meals discount (which she eventually accepted wasn't the case). I wouldn't give it 5*, but it's certainly a solid 4*, and I would stay there again.

Hanoi holiday

Customer review rating 4.4/5

Judith C. Families - 23/10/2019 Confirmed reviews AccorHotels

Excellent and so helpful. Great location

Dear Judith Ella c., We are much obliged to you for your nice feedback! It is such a pleasure to know that you have experienced a wonderful stay with us and that everything met your expectations from staff, hotel location to facilities. We will continue exerting ourselves to deliver better services and products to you in the future. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Cozy room

Customer review rating 4.4/5

Kellie W. Business - 22/10/2019 Confirmed reviews AccorHotels

The room is cozy and the housekeeper is doing a good job. However, the noise isolated is poor, I could not have a good sleep during the time.

Dear Kellie W., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find our Housekeeping work extremely hard in order to present our guest the most convenience facilities. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows. Unfortunately, the double-glaze could not prevent noise from outside and made you feel uncomfortable. Besides, we still have few rooms with back side of the building which are quieter and be able to open the window. However, the view is less attractive a little bit actually. I have just taken a note into your profile to prepare the quiet room for your coming stays. Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Excellent

Customer review rating 4.4/5

Milton H. Business - 21/10/2019 Confirmed reviews AccorHotels

Excellent. The Room was clean, when I left, Staff mysteriously cleaned my room in my absence. When I returned I noticed the room was clean again. Staff was super friendly, spoke to me and engaged with me in whatever I preferred to speak to them (at the time) when I engaged them in English they responded in English. when I preferred to engage them in Vietnamese, they satisfied my desire to engage with them in Vietnamese. They adequately recommended places for me to visit/explore etc and helped me explore the Northern Vietnamese palette. I came to them with a list of foods I wanted to try and they helped me find adequate places to visit. In every single case they ordered cabs for me and gave me addresses to my destination(s).

Dear Mr. H., We sincerely thank you for your wonderful feedback in regard to your recent stay at Mercure Hanoi La Gare! Your review was definitely a pleasure to read. We never get bored to note how excellent our team from all departments engaged and provided true Mercure service to you. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Very good as usual

Customer review rating 4.4/5

William J. Business - 21/10/2019 Confirmed reviews AccorHotels

Clen friendly hotel Great staff and food

Dear Mr. j., We would like to express our sincere thanks to your wonderful review! We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that your were accommodated by our best service with professional and well-trained staff. In addition, we warmly thank you for bringing the matter of breakfast quality to our attention, we will surely work on it properly to deliver better products to you in your next visit. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Clean and Courteous!

Customer review rating 4.4/5

Eugene L. Business - 20/10/2019 Confirmed reviews AccorHotels

Staff were kind and helpful, I had a comfortable experience. Was also given some flexibility and I appreciated that.

Dear Mr. L., We are much obliged to you for your nice feedback! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We warmly thank you for your appreciation and recognition of our team effort to deliver exception experience to you. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Comfortable but noisy

Customer review rating 4.4/5

Nicholas C. Business - 18/10/2019 Confirmed reviews AccorHotels

I was given a 7th floor back room (713) which I do not like as I was placed next to the emergency staircase. First of all the air-con has air current coming out even though I put it on High. This is probably because of the hotel management wanted to save electricity by controlling the central air-con from its source. Secondly; the floor was very noisy even after 10 pm in the night. These caused me not to have my usual comfy slumber whenever I was staying in this hotel. Next time please do not put me in the back facing rooms.

Dear Mr. C., We appreciate the time you spent to share your experience with us. Please accept our sincere apologies for the unpleasant experience you encountered during your stay. We wish we could have addressed the issues earlier to prevent any inconvenience caused to you. We sincerely thank you for bringing the matters to our attention, we are certain to prepare a nice room as requested for your next visit and make sure it will go smoothly and perfectly. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Excellent!

Customer review rating 4.4/5

Quan Business - 17/10/2019 Confirmed reviews AccorHotels

Very nice stay. Hotel staff were very helpful.

Dear Mr. L., Thank you for sharing your experience in regard to your recent stay at Mercure Hanoi La Gare! It is wonderful to note that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. In addition, we very much appreciate your loyalty and continued patronage as an Accor Plus Gold member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

satify

Customer review rating 4.4/5

N. T. K. X. Business - 17/10/2019 Confirmed reviews AccorHotels

staff is very supportive, friendly and gentle

Dear Ms. N., Thank you so much for sharing your experience at Mercure Hanoi La Gare! We very much appreciate your generous compliments to our team member. These nice words will definitely be delivered to them as a great inspiration to keep up the good job. However, we are so regretful that the size of bathroom was not as big as expected. We do hope this singular issue will not affect your general judgement to our service level. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Comfortable place to stay for my business trip

Customer review rating 4.4/5

Anonymous Business - 16/10/2019 Confirmed reviews AccorHotels

Clean room, comfortable bed, hospitable staff, hot shower with good water pressure, good location

Dear Ms. L., We would like to show our appreciation to your kind feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to note that our staff, room facilities as well as location perfectly got your satisfaction. On the other hand, we sincerely thank you for letting us know that breakfast quality is expected to be improved to make your stay outstanding. We will surely work on it properly to serve you better in your next visit. We once again thank you for your review and hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi