Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

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4.0/5 1,000 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,039 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,000 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kevin N. N. P. Families - 11/01/2018
« The lavatory basin is quite small and not deep enough that making the water from the tap splashingly into the mirror. Even I had tried to keep the lavatory cabin clean & dry from water but it was impossible »

Staffs are very friendly, hotel lobby, public areas and also the room are very clean. Breakfast would be wonderful if your hotel could adding some more hot dishes. The lavatory basin is quite small and not deep enough that making the water from the tap splashingly into the mirror. Even I had tried to keep the lavatory cabin clean & dry from water but it was impossible. Understood that, the trend of modern thoughts by designing bath room door without lock. However, it is making ppl not really feel comfortable while using the bath room when there is someone in room (especially friend or if they are siblings)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoc P. N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am glad to know you find our staff friendliness and the cleanliness of our hotel lobby, public areas and our room. Your comment regarding to the breakfast has been delivered to our Executive Chef for his attention. Besides, thank you for sharing your thought about some of our physical components such as the lavatory basin and the bath room door, we will take a note on your comment. Thank you again for sharing your experience, and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Thomas Couples - 11/01/2018
« Amazing »

Good service People polite Hotel looks beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas, Thank you very much for your comments regarding your stay at the Mercure Hanoi la Gare. It's a truly pleasant to hear you found our good service as our staff work extremely hard to ensure the best guest experience. Our hotel is well-located in the central near by most of the local attractions with the modern and beautiful designation. Thank you again for sharing your experience, and we are looking forward to welcome you back at our hotel in a near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Claudia Couples - 10/01/2018
« Fantastic »

We were very impressed with the staff at the hotel, all very nice and helpful. Our room was comfortable, clean ans tidy. The breakfast very good, so the meals we had at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Claudia, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you found our hotel cleanliness and tidiness as our Housekeeping team works really hard and strictly follow our Accor's standard. Our talent chefs strive to create a abundant of enjoyable offering at our Brasseries restaurant. Your recognition to our staff dedication is truly pleasant as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Bhavic Couples - 09/01/2018
« Amazing! »

Our stay was great! From first check-in to check-out, the staff were very friendly the whole time and very helpful as well. Hotel room was great too and very modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bhavic, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Your recognition to our staff is truly pleasant and I am also glad to hear that you love our hotel room. I will share your comment to our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Rufina Y. Families - 09/01/2018
« Great »

Great and staff are really helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rufina Y., Thank you very much for talking your time to complete a review for Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback and your recognition to our staff is truly pleasant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looing forward to welcome you back in a not too far future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anh H. C. Families - 08/01/2018
« Good »

_ Clean and tidy room _ But there was a big container of Trash right at window view. (I know it is hard cause your hotel in the city so can not avoid)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C. Anh Hong, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to hear your recognition to our hotel condition. Our Housekeeping team always strive to work really hard according to Accor standard in order to ensure the most guest experience with our room. Beside, thank you very much for your understanding regarding the room view. You are right as this issue happens sometimes with central hotel like us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
M.v. Families - 06/01/2018
« Wonderful »

Service and facilities were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mathias Joseph V., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to hear your recognition to our service as we always strive to continuously improve of service. We also pay a lot of attention to well- maintain our furniture and facilities in order to ensure the most convenience and comfortable use for our valued customer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Nina H. Couples - 05/01/2018
« Most enjoyable. »

Every aspect was well catered for by very obliging staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nina H., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am happy to hear that you enjoyed a comfortable stay with us and that your recognition to our staff is truly pleasant. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Stc Couples - 03/01/2018
« Hanoi Holiday »

Enjoyed our stay at Mercure. Staff very helpful to our requests and questions. Front office staff Hoan very helpful in giving us directions to food places and to Old quarters. We were able to leave our luggage twice for overnight tours and returning to stay. Breakfast was good with a wide choice of variety. Hotel in a good and quiet location. Thank you to all staff of Mercure Hotel La Gare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Soon Teck C., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I am glad to know you find our staff’s dedication and helpfulness, especially your recognition to Mr. Hoan’s effort. As you mentioned, our hotel is very quiet even we are located right near by most of local attractions. I am also very glad to know you have enjoyed our abundant of offering at our Brasseries Le Pavillon by our talent Chef. I will definitely share your comment to our team member and I believe that will serve as an encouragement for the team to do even a better job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Families - 03/01/2018
« Excellent service »

Excellent service and very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew C., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. Your recognition to our service and our cleanliness is truly pleasant. I will definitely share your comment to our team member and I believe that will serve as an encouragement for the team to do even a better job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Lay B. T. Families - 03/01/2018
« Friendly and efficient service »

The front desk team of Phuc, Duong and Tran were extremely friendly and efficient. They are always ready to help and made our stay all the more enjoyable after a day out in chaotic Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I am glad to know you find our staff’s friendliness and efficient, especially your recognition to the effort of Phuc, Duong and Tran. I will definitely share your comment to our team member and I believe that will serve as an encouragement for the team to do even a better job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Julia G. Couples - 01/01/2018
« Very good »

Excellent staff, hotel smelt of smoke on the 6th floor we were moved but it was still evident

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I do apologize for the smoke smelt on the 6th floor. We have been taken note and well-refreshed for whole floor after receiving your comment. Thank you for that! Besides, your recognition to our staff is truly pleasure. I will share your comment with the team and do believe this will serve as an encouragement for all of our team member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Kelvin Business - 01/01/2018
« Mr »

I have an issue with the white pillows. It is too soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhong Yong Kelvin N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am sorry that our white pillow is too soft for you. We wish that we could know this issue earlier because we have a harder pillow available on request. I have already noted your preference into your profile for our pre-set up for your coming stays. Thank you again for sharing your experience, and we are looking for welcoming you back at our hotel very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Murali Business - 31/12/2017
« Awesome »

The front office went out of the way to make my stay wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Madabhushi Srinivasa Kesava M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am glad to hear our Front Office team made a god job and was able to assist you successfully during your stay! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
L. Business - 28/12/2017
« Excellent Service! »

A short but great stay with Mercure Hanoi la Ga. Staff are friendly and helpful with big bright smile on their faces. Felt so welcome. Will definitely be my first choice if I were to visit Hanoi again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L. Ai Mei, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am so glad to hear you find the friendliness and welcoming of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
L. A. D. Business - 27/12/2017

A change of the breakfast choices daily will be good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alfie D. Kok Peng L., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I have already delivered your comment to our Food and Beverage Manager and Executive Chef for their attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
H Business - 24/12/2017
« H »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hiep D., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and I am glad to know your stay at our hotel meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Danny D. Business - 22/12/2017
« Super friendly staff »

From the concierge to the front desk to restaurant staff, all were very friendly and helpful. Food at the restaurant was very tasty. Breakfast offered excellent local dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny D., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. Your recognition to our team member are truly pleasing. I am also very delight to know you enjoyed our food offering made by our talent chef. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
James W. Friends - 21/12/2017

The staff are all helpful and understanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gee Kwan W., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Your recognition to our staff is particularly pleasing. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Sean N. Families - 20/12/2017
« Mercure’s standard as usual »

Good experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Huai Sian N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. As you mentioned, all of our staff always strive to continuously improve the quality of our services and I am so glad to hear you find our true Mercure standard every stays. Thank you again for sharing your experience, and we are looking forward to welcome you next trip in a not so far future. Sincerely, Hang Bui (Ms.) Front Office Manager

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