Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

4.0/5 1,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,744 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,164 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ray Friends - 10/12/2018 AccorHotels certified review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Ar Business - 10/12/2018 AccorHotels certified review
« always at its best »

nothing to fault

Our hotel has responded to the review
Our hotel has responded to the review

Dear AR, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

Khanh, H. Business - 10/12/2018 AccorHotels certified review
« Great Experience »

Bed was comfortable Room was very clean However, breakfast should be more choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khanh, H., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to know you enjoyed the hotel cleanliness and comfort. Besides, thank you for your comment in regard of choice of food. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Business - 10/12/2018 AccorHotels certified review
« Smooth stay with comfort »

All went smooth. The room, facilities and the service is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback and I am very glad to know you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Alex T. Solo - 09/12/2018 AccorHotels certified review
« Decent stay »

Happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex T., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Couples - 09/12/2018 TripAdvisor review
« For the second stay it is still very good. »

We left the hotel for Ha Long Bay for one day. We came back and really like this hotel. It is very clean, helpful staff and relaxing. I tried breakfast one morning, it was good, there are both European and Asian choices. Dinner was really good, we did not expect a very high quality of food at Mercure, but it was well prepared. And not expensive. Hotel is close to many attractions.

Business - 09/12/2018 TripAdvisor review
« Decent 4-star Hotel at the heart of Central Business District »

As a female traveller, I hope the hotel can provide hair conditioner. I could not sleep for 2 nights because the pillows were too soft. However, It was my fault not asking for a change of pillows. I hope the hotel has other kinds of pillow available?

Lisa M. Couples - 06/12/2018 AccorHotels certified review
« Very friendly, helpful, clean, and sound proof hotel. »

Made us feel very welcome from the minute we arrived until the minute we left, all the staff were very friendly and extremely helpful. And considering how noisy it was outside our room was so quiet, bed comfortable, room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

N. T. B. H. Solo - 06/12/2018 AccorHotels certified review
« 8 »

- Comfortable - Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. THI BICH H., Thank you for the nice review of Mercure Hanoi La Gare! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

S. S. Solo - 06/12/2018 AccorHotels certified review
« it was good and amazing »

it was really good and i enjoyed a lot thanks for your hardworking and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. S., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Nig Business - 05/12/2018 AccorHotels certified review
« 2 nights in Hanoi »

I was a nice hotel as expected and a reasonable selection at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nig, Thank you for the great review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay with us and that our breakfast offering was up to your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Jack Business - 05/12/2018 AccorHotels certified review
« Very pleasant »

Hotel was very good, service was excellent, rooms were large, clean and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, Thank you very much for your great review regarding your stay with Mercure Hanoi La Gare. I am very glad to know you found our hotel room was comfortable and clean. Besides, our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Nicholas C. Business - 03/12/2018 AccorHotels certified review
« Could be better if the management is around during breakfast hours. »

Friendly & smiling front desk personnel. Food & Beverage staff cold & unfriendly. Breakfast is un-exciting with no music & staff are very loud in communicating with each other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goon Heng C., Thank you for taking the time to review your stay at Mercure Hanoi La Gare. I am very pleased to hear that our Front Desk staffs made your stay pleasant. Besides, I much appreciate your valuable feedback about Food and Beverage staff and service. I have already shared your comment to Food and Beverage Manager for her immediate action. Again, thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Hang Bui (Ms.) Front Office Manager

Mario R Business - 03/12/2018 TripAdvisor review
« Great hotel in Hanoi »

The hotel is well located in Hanoi, at 600 mt from the Exibition Center and close to various restaurants, shops, mall.I found a very friendly and warm welcome and hotel staff is fully available at all time.Room clean, spacious, comfortable; breakfast is very good too.The hotel is at 40 minutes from the airport. Thanks a lot Mercure Hanoi

M. D. C. Business - 02/12/2018 AccorHotels certified review
« Good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. DAI C., Thank you for your nice review of Mercure Hanoi La Gare! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

Trang N. Business - 02/12/2018 AccorHotels certified review
« Quite good »

There’s nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trang N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

R T. Business - 02/12/2018 AccorHotels certified review
« Friendly and comfortable stay. »

Everything is ready on arrival. Staff was friendly and helpful. Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R T, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Thuy B. Business - 29/11/2018 AccorHotels certified review
« good service and nice & clean room »

- breakfast was suitable for European

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thuy B., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I am very glad to know you enjoyed our hotel cleanliness and found our service meet up to your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang B. (Ms.) Front Office Manager

Woo S. Couples - 28/11/2018 AccorHotels certified review
« Very welcoming place. Polite and helpful straff. »

The location of The hotel is good, not far from attractions. Our room was very clean and Light. We were disturbed by The noise (from other room) The front desk straff solved The problem promptly. We got a new room: quiet and really Nice. Straff are very professional: polite, effective and helpful. Food was also very good and very good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. K., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am sorry for the noise issue and I am glad to know that our solution met your expectation. I am also glad to know that you find our hotel tidiness and cleanliness. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

L V. Business - 26/11/2018 AccorHotels certified review
« Outstanding customer service with superb staff at Mercure Hanoi La Gare »

I am always looking forward to stay at Mercure Hanoi La Gare, the hotel is cozy, always neat and in great location. It is a pleasure to be welcomed by such a committed and serviceable staff. To name a few of the great people I was able to interact during my stay: Trieu Ha at the entrance of the hotel, great service and attention, Quang Pham at reception and the smiley Thuy Nguyen that made my day after a long trip to reach Hanoi. Ms. Hang Nguyen always at breakfast and sometimes even at evening dinner, so committed and always looking after guests even though some of them are really annoying; great team work with Ngoc Pham and Ngoc Ta at the restaurant. I was lucky enough to be able to have breakfast, lunch and dinner almost every day at the hotel. Great food selection and quality of the food in every case. It was a pleasure being able to meet Ms. Le Hong Nhung F&B Manager, great job! not many hotels can show off the quality of the food and the nice selection of dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L V., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

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