Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,266 reviews
Mercure Hanoi la Gare
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Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,080 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,266 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I always enjoy the stay

Customer review rating 4.4/5

Quang C. Business - 16/08/2019 AccorHotels review

The room is small but comfy. The staff is always amazing

Dear Quang C., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel room was comfy and our staff was amazing. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Excellent

Customer review rating 4.4/5

David C. Friends - 15/08/2019 AccorHotels review

Excellent, Staff are friendly towards customer

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests, and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Good

Customer review rating 4.4/5

Alex T. Business - 14/08/2019 AccorHotels review

Good

Dear Alex T., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Nothing was too hard for the staff at Mercure. They were always willing to help in anyway.

Customer review rating 4.4/5

Nicole Friends - 12/08/2019 AccorHotels review

Staff were always friendly and helpful and nothing was ever too hard for them. They assisted in giving directions to places (and a map),where to get tickets for water puppet show, helping us with our pronunciation of Vietnamese phrases, assisting with ATM outside and assisted in calling and confirming airport transfer. Breakfast staff offering tea and coffee,chefs ready for omelets daily and room was cleaned above and beyond. We loved our experience and can only say great things about it and will be highly recommend it to friends. You should be proud of the great service your staff offered.

Dear Nicole Renee M., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your room, your breakfast and our staff. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Warm and generous hospitality

Customer review rating 4.4/5

Anonymous Families - 11/08/2019 AccorHotels review

Mycket bra boende

Dear Peter L., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Great Service

TripAdvisor rating 4.0/5

jillandsandy Couples - 03/08/2019 TripAdvisor review

We had a most enjoyable stay in the Mercure La gare. The service was personalized and above our expectations. The staff were wonderful both in reception and the restaurant. Unfortunately the chef on the weekend was incompetent but this was compensated by the restaurant staff to the best of their ability. The room was satisfactory but lacked a few facilities such as an illuminated clock for night viewing, indeed it had no clock at all. We found the distance from the old town was a little daunting to walk in the heat but reception were quick to order taxis if required. Overall a very enjoyable stay.

Dear Jillandsandy, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing and I always enjoy hearing how our team engages our guests and provides true Mercure service. I appreciate very much your constructive feedback, I have shared your valuable comment with my Executive Chef to avoid the issue from happening again. Thank you for sharing, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

good service

Customer review rating 4.4/5

Geoff C. Business - 02/08/2019 AccorHotels review

if i have time or next business trips , i will stay again yr hotel, thanks

Dear Geoff C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very nice hotel and convenient to the old town

Customer review rating 4.4/5

Phil Friends - 01/08/2019 AccorHotels review

Had a great stay at the Mercure Hanoi la Gare. I have stayed there before and once again found the staff excellent and helpful. Room was totally to my satisfaction.

Dear Phil, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel staff excellent and helpful. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very warm and friendly atmosphere especially the staff

Customer review rating 4.4/5

Ryan R. S. Families - 31/07/2019 AccorHotels review

Staff is very friendly and helpful especially Ms. Duong Nguyen. Hotel is so clean and well kept.

Dear Ryan Roy Wong S., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. I will share your comment with Ms. Duong Nguyen and all hotel associates. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Happy stay

Customer review rating 4.4/5

Tl Business - 29/07/2019 AccorHotels review

Mercure is my top choice for buz accommodation in the last 8 years thanks to the location and tentative and helpful staff.

Dear Thi My Thanh L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for loyalty with us for 8 years, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Great

Customer review rating 4.4/5

Andrea Business - 29/07/2019 AccorHotels review

Overall good.

Dear Andrea, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Staff were friendly and helpful

Customer review rating 4.4/5

Lynn C. P. L. Business - 29/07/2019 AccorHotels review

The reception staff were friendly and helpful. Able to give suggestion and help us with our request. Able to speak English well and understand us

Dear Lynn C. Pei L., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was friendly and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Mr

Customer review rating 4.4/5

David M. Couples - 28/07/2019 AccorHotels review

Good

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Clean and convenient

Customer review rating 4.4/5

Julia Business - 27/07/2019 AccorHotels review

Everything I expected except shower water was not hot

Dear Julia G., Thank you for taking the time to tell us about your experience at the Mercure Hanoi La Gare. I am sorry that your experience did not meet your expectations; please allow me to express my apology. I have already checked with our Engineering about the problem in your bathroom and the problem has been fixed right after. Besides, I am also glad to know that you find our hotel cleanliness and convenient. Your compliments have greatly inspired us to keep up the good job. We appreciate your sharing your concerns, and we are looking forward to welcome you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Remarkable Quiet

Customer review rating 4.4/5

Roger Business - 26/07/2019 AccorHotels review

Even though I was on a low floor and the hotel is located at a busy Junction, you would not think so when in the room. It was so quiet, sleep came easily. Staff were friendly and helpful even at a very early morning check out. Would most definitely stay again.

Dear Roger, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience and that our staff were friendly and helpful. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows. This will allow us to "see the noise" but we do not "hear the noise". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Good stay

Customer review rating 4.4/5

S. Couples - 25/07/2019 AccorHotels review

Stayed at Mercure Hanoi la Gare for two nights as a part of tour package with the paradise elegance cruises. We were satisfied with the hotel services. The room service was quick when we ordered food. The receptionists were welcoming and helped us with everything. We could get the currency converted at the hotel desk easily. The receptionist helped with ordering food from outside restaurants when we wanted to have food late in the night. They promptly arranged for a private taxi when we wanted one. The location of the hotel in the old quarter makes it easy to go around the important tourist attractions. Cons are small room size, no hand flush in the toilets (at least with Indian tourists), no lock in the bathroom door. The negatives didn't affect us much and we were quite happy with the stay.

Dear Sundaramurthi S., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. Regarding your bathroom experience, we are happy to inform you that our hotel has plan to renovate bathroom next year. I greatly appreciate your feedback and will inform hotel Management about that. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Very comfortable stay

Customer review rating 4.4/5

Hoang T. N. Business - 22/07/2019 AccorHotels review

We had a very comfortable stay at this hotel. Very friendly owners, excellent breakfast and a spacious and quiet apartment. And it is very close to center.

Dear Hoang Tuan N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Assistant Front Office Manager

Good location but attention needs improvement

Customer review rating 4.4/5

Komkrit Business - 22/07/2019 AccorHotels review

Location is good, but I bumped into a little problem with in room safe box where there was no light on the button which I guessed was out of battery. I called front desk and then she said she would come to my room right away, end up no one came. I waited for around 20 mins and called again, got the same answer but this time a lady staff came with tool (hand tools with USB which she plugged into the box and it worked) however I told her that button showed no light at all and I couldn't get any response from the box, she said she will call for an engineer to check it. After all no engineer or anyone came, I quit trying as I will leave the next day anyway. With 5 stars brand, I would expect more attentive services and this was not acceptable.

Dear Komkrit, We appreciate the time you spend to share your experience with us. Please accept my sincere apologies for the unpleasant experience you encountered during your stay. My associates could be more attentive and handle more professionally on your situation. We have taken swift action to start to conduct refresher training for our front desk to deliver high quality services and be more professional whenever receiving order from guests. I would like to take the opportunity to thank you for your kind comments and feedback. I firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to invite you back to Mercure Hanoi La Gare. I will personally take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Great Service but Below Average Facilities

Customer review rating 4.4/5

Matthew T. Business - 22/07/2019 AccorHotels review

I stayed at the Mercure Hanoi la Gare for a 1 night business trip to Hanoi. The staff was extremely friendly and helpful and the hotel is well located to the city center. However, the hotel is quite dated, my room was musty with a very uncomfortable bed. Also, I felt the nightly rate was exorbitant for the quality of the hotel which was less than I expect from the Accor brand. My rate for other higher end hotels during trips to Vietnam were less than the one night at this hotel. I would not recommend this hotel for business travelers.

Dear Matthew T., Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Sorry to hear about room experience, please accept my sincerely apologies. I had seriously spoke with our Housekeeping Manager about that, and the problem will be resolved soon. Regarding your feedback about room rate is higher than your expectation, we would like to inform you that as our hotel was fully booked on that day, so the public rate was quite high. However, I hope you can change your mind about returning to stay at our hotel. I will personal take care of your stay, adding some enhancement to make up for a less than perfect experience this time. We sincerely look forward to an opportunity to welcome you back and be of service once again. Best regards, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
Customer review rating 4.4/5

Phillip K. Couples - 20/07/2019 AccorHotels review

Great

Dear Phillip K., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
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