Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

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4.0/5 980 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,963 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 980 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dr J. G. Couples - 15/11/2017
« very relaxing stay with fast internet access and good shopping experience »

exceptional satisfying and helpful experience with the front desk who were always proactive in their approach and problem solving with useful suggestions. Nga stands out as a great leader and gracious in her assistance.

TripAdvisor review
G3829NVpeterb Couples - 15/11/2017
« Great »

Had a fabulous 3 day stay and found all stafff very helpful. Very quite room and great views Wonderful area for shopping and in walking distance to most Just over the road from the railway station. Would recommend

AccorHotels certified review
Yohan S. Couples - 10/11/2017
« Our experience at this hotel was beyond excellent »

We stayed at this hotel for 3 nights& it was excellent I would recommend it to anyone. It is a smallish boutique style hotel. Amazingly clean & comfortable. We were extremely impressed with the staff particularly the front office who are very friendly efficient & very knowledgeable about the surroundings. We would particularly like to commend Thuy Nguyen, Phuong Pham, Giant Hoang, Ms NGA, & Mr Trieu for their exceptional service & efficiecy. We also like to thank the barman during happy hour on Tuesday 7 Nov who makes fabulous margaritas!!!

AccorHotels certified review
Jennifer Solo - 08/11/2017
« Friendly welcoming stay in the centre of town »

From the warmest of welcomes, to a superbly comfortable bed, being well fed with a good breakfast, and good customer communication/aftercare, I cannot fault the staff at the Mercure Hanoi La Gare. May the front desk staff and bell boys on the door never lose those smiles, they are infectious! One happy smiling customer here :)

AccorHotels certified review
Gary R. W. Solo - 08/11/2017
« Excellent Hotel well appointed and located in Hanoi. »

Arrived in Hanoi relatively early, hotel got my room ready fairly quick. Staff at the reception desk and restaurant are all excellent and courteous. Especially appreciate the following staff members; Ms. Nga, Ms. Phuong Pham and Ms. Thuy Nguyen all were quite courteous and helpful. I will post on Trip Advisor when I return to the US after November 21. This is the second time I've stayed at the La Gare Mecure Hanoi hotel, personally chose this hotel through Buffalo Tours. Previous stay was in mid February 2011. Also have stayed at the Tour du Eiffel in Paris with my wife in June 2014.

TripAdvisor review
Couples - 01/11/2017
« Decent place »

The hotel is at a perfect location. From the airport you can take the bus 86 that stop at the train station, just 2-3 minutes walk from the hotel. It's also close to the old town and Ho Chi Minh Mausoleum

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien M, Thank you for taking the time to share with us your experiences during your recent stay at our Mercure Hanoi La Gare! I am glad you enjoyed our convenience location where we are centrally located right next to the Old Quarter and Hanoi's most popular attractions, also within 100 meters of may popular restaurants. Thank you again for sharing and looking forward to welcome you back! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Learra Families - 31/10/2017
« Miss »

Great

TripAdvisor review
Clive H Couples - 29/10/2017
« Wonderful Hanoi »

The staff were helpful and friendly and the overall hotel was very clean. Our room, although a little on the smaller side, was clean and comfortable and the standard was maintained with the daily service. The only slight drawback was that there were no drawers in which to put clothes. The breakfasts were amazing, with everything you could think of on offer, we also ate dinner in the restaurant a couple of times and the food was excellent as well as great value. The location of the hotel , while not in the old quarter, is a short walk to most points of interest and is on the pickup route for tours. Overall a wonderful stay and we would not hesitate to spend more time at Mercure Hanoi La Gare

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive H, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. And of course our ideal location. Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

TripAdvisor review
Family - 21/10/2017
« Holiday break »

Another great stay for a few days in a Hanoi. Left the luggage while we headed for Ha Long Bay. Nothing is too much trouble for the staff here. Rooms are clean and comfortable. Breakfast is good and nice choice. Away from all the hustle of the old quarter but still only 10 mins in a cab.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve M, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanliness of our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. Thank you again for sharing your experience and looking forward to welcome you back for another wonderful stay. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

TripAdvisor review
Business - 21/10/2017
« Fifth time staying with Mercure Hanoi La Gare »

This is my fifth time staying with Mercure Hanoi La Gare. I must say, each stay varies in terms of the services. This time around. As a Le Club Platinum member, I will have the free room upgrades to the next level. I have not been upgraded to the next available room due to the hotel fully occupied when I chaeck in which is fine. There is no effort in offering me a welcome drink voucher as I’m the Le Club Accor Platinum member, I should have been entitled to one.i have to ask for it. Furthermore, the front desk officer are not professional at all. I have booked a Superior with queen sized bed and was given a superior two single bed. I was surprise to find the room with two single bed. The bell boy acted quickly by offering himself to go downstairs to sort out for mr. When the bell boy returned back, to my disappointment, all rooms are fully booked and there is no room that they can change for me. All they can do is ask the house keeping to join the bed to make it king size. I have to bear with this joined bed for two nights whereby I have to sleep with a line dividing in the middle of the bed and it is uncomfortable. The room is clean and bright. No sight of welcome letter and fruits as I am the Le Club Platinum member, Breakfast and dining at the brassiere restaurant is good. However, I noticed that there previous staff that used to work at the restaurant have all left the job and replaced with new staffs. The service was just average as on the second night, I have tried to claim my welcome drink voucher, the waitress totally forgotten my drink and I was left sitting there for almost 30 minutes. I am really disappointing with my stay with Mercure Hanoi La Gare. The services and VIP treatment as the Le Club Platinum member is just not up to the standard and fluctuates each time I visit and stay with the hotel. Overall, the hotel is clean and bright. Services is not that up to the standard as promised by Mercure Brand (attentive, reactive, and authentic)! I would guess my next stay well off with Pullman Hanoi or Hotel de L’opera by MGallery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CalChoong, Thank you for taking the time to leave a review during your recent stay! I am sorry to hear that the experience was not up to your expectations, especially in regards to your Le Club Platinum benefits. I have shared your comments with my team to ensure such issues will not happen again. I have dropped you a note and hope that you will give us another opportunity to welcome you back where we can present you with true Mercure service standards. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Vy D. Business - 18/10/2017
« Highly pleasant. »

I like the receptionists' friendly and professional attitudes. My room was very comfortable. I think it looks beautiful.

AccorHotels certified review
Dean C. Business - 17/10/2017
« Comfort »

Good choice for business trip

AccorHotels certified review
Tim E. Couples - 11/10/2017
« Hanoi Respite »

From the moment we arrived at the hotel the experience was no less than enjoyable. The Reception staff (notably Duong and Diamond) and Bell staff were extremely helpful and attentive to our every need. The check-in was fast and they made us feel at home offering suggestions to our enquiries about what to do and where to go during our stay. The breakfast was impressive! We have seen it all around the world and the food selection and quality was not disappointing. Our stay was quite enjoyable - so much so that we have booked the Mercure Hanoi La Gare again already!

TripAdvisor review
84elizabeth Solo travel - 10/10/2017
« Perfect! »

I stayed at Mercure Hanoi La Gare for two nights and can't really fault it! A great location away from some of the hustle and bustle but still easy walking distance to good food and interesting sights. Excellent service starting with check-in where a room was quickly found for me despite my early arrival. All the staff are so friendly and willing to help. My room was super clean and comfortable not to mention nice and quiet for two great nights sleep. I also ate at the restaurant on site where I ahain found impeccable service and really tasty food. Thank you for a fantastic stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 84elizabeth, Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! I appreciate greatly the recognition of our staff and spotless condition you found during your visit. All of the team has worked extremely hard at presenting the most comfortable facility to our guests. Thank you for recognize the quietness of our rooms despite locates in the busy streets of Hanoi, we have recently installed double glazes for all our windows. We are about 3 minutes from Central station and right next to Hanoi most popular attractions. I am glad to hear you were able to tries some of our local foods. Thanks again for the great sharing and hope that you will have an opportunity to be back with us soon! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

AccorHotels certified review
Sheila Solo - 06/10/2017
« Wonderful beginning to our adventure! »

Excellent!

AccorHotels certified review
A. T. M. Couples - 04/10/2017
« Mr »

The rooms, the food is good. All the staff, are all great. friendly and helpful. the only setback is the location is abit far from the main city center. we have to walk about 25 mins to reach. if can have complimentary transport will be helpful. maybe have it hourly and 2 hourly for the guess that stay with Mercure.

AccorHotels certified review
T. C. H. Couples - 04/10/2017
« Excellent hotel »

Good service, kindly staff , excellent room and food, and one more thing your hotel staff ( the check in counter staff so kindly and helping my wife to find the mobile phone, I'm so respect to your hotel all the staff , really really thank you so much, next time we are so happy to stay your hotel one more time. Thank again your kindly email and helping.

AccorHotels certified review
Jay Couples - 03/10/2017
« Excellent staff in a solid location with nice rooms. »

The first impression is always important. We were greeted by a tall concierge who immediately made us feel welcome and continued to do so during the course of our stay. His positive attitude and attention to our needs was outstanding. The rooms assigned to us were bright and roomy. The room facing the busy street was surprisingly quiet. Rooms were thoroughly cleaned and provisioned daily. Front desk staff were efficient and friendly. They were most helpful and knowledgeable in answering our queries concerning local attractions and tours. The morning breakfast buffet offered a wide variety of food and the egg station chef was most accommodating at preparing requests including Pho. Food quality was very good. The location of this facility is excellent for those who wish to explore the old and Frence quarters. Though not in the middle of either area, it is only a 20 to 30 minute walk away along streets with sidewalks. Around the corner from this hotel is the infamous "Hanoi Hilton" museum, the Police museum, the theatre, and the Heart Hospital. Within 400 metres is the entrance to the train station. There are several good restaurants within strolling distance. The only minor problem was the interviews taking place adjacent to our rooms. Though the students being interviewed for a foreign school were well behaved, there was some noise that disturbed us until late into the night.

AccorHotels certified review
Tea F. Couples - 03/10/2017
« Welcoming & efficient »

Staff knowledgable & pleasant

AccorHotels certified review
Sean Couples - 27/09/2017
« Tidy and modern »

Staff were very nice and helpful. The room was tidy and modern. The lobby was nice and welcoming. I didn't use the restaurant or gym.

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