Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,280 reviews
Mercure Hanoi la Gare
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,178 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,280 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Friendly efficient staff.

Customer review rating 4.4/5

Andrew Couples - 08/10/2019 AccorHotels review

Staff very helpful and attentive. Airport pickup seems overpriced compared to other hotels in Hanoi for exactly same service.

Dear Mr. P., We would like to extend our warm thanks to you regarding your kind and honest feedback about your stay at Mercure Hanoi La Gare! It is wonderful to note that our staff was attentive and helpful throughout your stay. Your compliment has greatly inspired us to keep up the good job. However, we are so regretful at your incomplete satisfaction about transfer service pricing. At Mercure, our service is guaranteed by professional and well-trained drivers as well as high quality cars which gives you a comfortable journey to/from hotel, therefore, we do believe it is worth the money you spend. We once again sincerely thank you for sharing your experience and look forward to welcoming you back in the nearest future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Excellent

Customer review rating 4.4/5

Jinhyun K. Business - 07/10/2019 AccorHotels review

Staffs were very friendly and helpful. Bedding was very nice and clean.

Dear Ms. K., We would like to show our appreciation to your wonderful review and great recognition of our value. We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that you were accommodated by our high quality service with professional and well-trained staff. In addition, we love to hear that you were totally satisfied with our room facilities with its tidiness and cleanliness. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the nearest future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Cosy and convenient

Customer review rating 4.4/5

Kristy Friends - 07/10/2019 AccorHotels review

Short walk to all the attractions I wanted to see. Great rooms and tasty breakfast

Dear Ms. Y., We would like to extend our warm thanks to you regarding your kind feedback about your stay at Mercure Hanoi La Gare! It is such a pleasure to know that you have experienced a wonderful stay with us and that everything met your expectations from our extraordinary breakfast, well-equipped room facilities to excellent location. We will continue exerting ourselves to deliver better services and products to you in the future. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Highly recommend this hotel for your journey

Customer review rating 4.4/5

Seung W. K. Business - 05/10/2019 AccorHotels review

Good breakfast, great staffs, one of the best restaurants in Hanoi is near by, convenient store in 3 minutes by walk

Dear Mr. K. Seung Wook, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our extraordinary breakfast, great location as well as excellent service provided by our staff. We continuously strive to provide an exceptional experience for all of our guests and could not be happier knowing that our effort truly got your recognition. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location - nice hotel

Customer review rating 4.4/5

Mr M. Business - 05/10/2019 AccorHotels review

Very good. Nice breakfast and a comfortable stay.

Dear Mr. L., Thank you for your generous feedback regarding your recent stay at Mercure Hanoi la Gare. It is definitely an honor to note that your stay went perfectly with your full enjoyment of our extraordinary breakfast with wide range of culinary delights and that of our location where we located right at central area surrounded by most popular attractions. In addition, we very much appreciate your kind suggestion regarding iron set-up in room, we surely will take it under consideration seriously. Thank you again for sharing and we hope your next stay with us will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Enjoyed our stay, would have liked to have stayed more

Customer review rating 4.4/5

Swati L. Couples - 04/10/2019 AccorHotels review

It was good. Staff were helpful and courteous. Due to our broken itinerary ( arrived at 10pm, checked out 7 am for cruise, then back for 1 night), so not enough to fully enjoy all facilities.

Mercure Hanoi la Gare

Customer review rating 4.4/5

Don Solo - 03/10/2019 AccorHotels review

Great location. The staff was very friendly and helpful. Wow;d definitely stay there again.

Dear Mr. P., We very much appreciate your comment regarding your recent stay at Mercure Hanoi la Gare. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location as well as excellent service provided by our staff. Thank you again for sharing your experience and we hope your next stay at Mercure Hanoi La Gare will be very soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Kind, polite and helpful

Customer review rating 4.4/5

Anonymous Couples - 02/10/2019 AccorHotels review

It was clean and staff was friendly. Little more pricey than other hotels

Dear Ms. S., Thank you for sharing your recent experience in Mercure Hanoi La Gare! We are always delighted to note that you totally satisfied with the helpfulness and friendliness of our staff as well as the cleanliness of our room. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests, therefore, I believe it is certainly worth every penny you spent. If any future plan brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well prepare and great services

Customer review rating 4.4/5

Khanh, H. Business - 01/10/2019 AccorHotels review

The room temperature has been adjusted upon my arrival which was very nice. Room was clean and well managed. Wifi should be upgraded, due to my last comments from the previous trip, it has been improved but not much, the internet speed is quite lagging sometimes.

Dear Mr. Khanh H., We very much appreciate your honest feedback regarding your recent stay at Mercure Hanoi la Gare! As a culture of Accor, we always try our best to make your stay as comfortable as possible so that everything has been prepared properly for you before arrival. It is wonderful that our effort truly got your recognition. However, we are so regretful at your incomplete satisfaction about internet speed. Thank you so much for bringing this matter to our attention again, we are certain to continue working hard on it to improve the quality of service to exceed your expectation. Once again, thank you for your sharing and we hope to welcome you back soon in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good place & kind staff

Customer review rating 4.4/5

J. H. Y. Business - 30/09/2019 AccorHotels review

The location is quite nice for biz trip. And, the staff of hotel are also kind.

Dear Mr. J. Hyo Y., We are delighted to be your chosen hotel during your recent stay in Hanoi and thank you so much for giving us such a wonderful feedback on our location and staff. We sincerely appreciate your business as well as your loyalty with us as a Le Club AccorHotels Platinum member and hope to have another chance to host you again at our property at the soonest. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Couples - 30/09/2019 AccorHotels review

Nice hotel, good location. Nice breakfast and the staff were lovely.

Dear Ms. D., We would like to drop you a thank you note for choosing Mercure Hanoi La Gare for your recent stay. It is fabulous to know that we managed to make your day extraordinary and complete and that our location and staff fully met your satisfaction. We will continuously strive to provide an exceptional experience for all our guests and thank you again for sharing your experience. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great quality stay in convenient hotel!

Customer review rating 4.4/5

Stephen H. Couples - 25/09/2019 AccorHotels review

A positive one.

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience and the stay was great. At Mercure, we are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Mrs

Customer review rating 4.4/5

Erniza Business - 25/09/2019 AccorHotels review

Good

Dear Erniza A., Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

COMFORTABLE

Customer review rating 4.4/5

Michael Couples - 24/09/2019 AccorHotels review

We stayed for 4 nights. The room was large and comfortable, but as a Gold Member no sign of an upgrade, although the hotel appeared far from full! As mentioned the room was good and we enjoyed our stay. In particular the staff were friendly and helpful. They recommended two restaurants which were good.

Dear Michael, Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and friendliness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great hotel with friendly staff

Customer review rating 4.4/5

Rachael M. Families - 24/09/2019 AccorHotels review

We enjoyed our stay. The location was great, just outside old quarter and the staff were friendly and always helpful. The breakfast and dinners we had were great. Would recommend

Dear Rachael M., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel location was great and our associates were friendly and helpful. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Very good, friendly and very attentive staff

Customer review rating 4.4/5

Janice L. Couples - 19/09/2019 AccorHotels review

Very good, we loved the Hotel, the location and the breakfasts - you have a great breakfast menu and overall, we couldn't fault it.

Dear Janice Karen L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience and that our breakfast was great. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Nice and central stay

Customer review rating 4.4/5

B. N. Business - 16/09/2019 AccorHotels review

The hotel is very centrally located next to the Hanoi Train station. Staff was very helpful and kind for any inquiries. Many options for food & coffees around the hotel.

Dear B. N., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience and that our staff were kind and helpful. Just to share to you, it takes only 15 minutes walking from our hotel to Hoan Kiem lake; and only 5 minutes walking to street food. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, N. Thu Thuy (Ms.) Assistant Front Office Manager

The staff and hotel were very lovely.

Customer review rating 4.4/5

T. J. Business - 16/09/2019 AccorHotels review

I appreciate that everything was in order and the staff was very attentive. One thing that I will comment on is that outside of room 403 can be a bit noisy with the staff going about their duties.

Dear Jackson T., I would like to thank you for taking time to share your experience from Mercure Hanoi La Gare. We believe this as the only way to improve our service. I am pleased to see that you have given us outstanding scores. I have shared your compliments with the team and emphasized the impact it has on our guests' experience. Regarding your feedback about noise from corridor, I have seriously spoke with all head of department to make sure that it will not happen again. Once again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one! Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Simple and nice for a short stay

Customer review rating 4.4/5

Anonymous Business - 16/09/2019 AccorHotels review

1 day stay was good and staff were friendly.

Dear Prema K., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find kindness of hotel staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Good stay

Customer review rating 4.4/5

Arnaud C. Business - 13/09/2019 AccorHotels review

Excellent service. Confortable room.

Dear Arnaud C., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi