Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

4.0/5 1,184 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1670400.00 VND Non member rate
From 1670400.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,820 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,184 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. H. T. Couples - 18/01/2019 AccorHotels certified review
« Extremely pleased with the staff attending to me especially Trieu Ha who care for our needs extremely well. »

This is my second visit to the hotel and the service standards meet our expectations. We are extremely blessed to be attended by Trieu Ha who is very professional and knows our needs well. Will stay in Mecure again in our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. HENG T., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your recognition to all team member, especially to Trieu Ha, as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Joe L. Business - 16/01/2019 AccorHotels certified review
« Very French style hotel next to rail station »

Location is a bit far from Opera House where shopping malls, restaurants around. But it's nothing bad staying anywhere in Hanoi as Grab offering so convenient service taking you around. Hotel is well organized, small restaurant/lounge, room is not big neither and staff are helpful and friendly with fluent English skill. Special thanks to Quang Pham, Nga Vo and Phuc Nguyen during checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe L., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare Sincerely, Hang Bui (Ms.) Front Office Manager

Cassie Solo - 16/01/2019 AccorHotels certified review
« nice »

nice reception crew, patient to answer questions and recommend restaurant. AC in the room doesn't work for 2 nights, too hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear cassie, We are very happy to have you as a guest of Mercure Hanoi La Gare and we very much appreciate your comments regarding your stay. Your recognition to our reception crew is truly pleasant as we always strive our best to provide you a superior service. Besides, I do apologize for the inconvenience caused in regard of air-conditional issue. We wished to be shared that issue for our immediate action at that time. I have already informed Technical Manager for his checking to avoid such of issue in the future. Thank you for your comment. Thank you again for sharing your experience and we are looking forward to welcome you back shortly. Sincerely, Hang Bui (Ms.) Front Office Manager

Alexander Families - 16/01/2019 AccorHotels certified review
« Great stay »

We really had a great stay. Very nice staff. Specially 2 staff we want to say thanks for there concern and exceptional help. Ms Cuc Pham and Ms Nguyen Thu Thuy. Very big thumb up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. Your recognition to our staff, especially Cuc and Thuy, is truly pleasant. I will personally share your comment to encourage them to keep up the good job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Lilian W. Friends - 16/01/2019 AccorHotels certified review
« good experience »

kind and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilian W., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Couples - 15/01/2019 AccorHotels certified review
« excellent hotel »

Excellent service and premises as well as food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to know our service level meet up your expectation as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Dr G. Business - 15/01/2019 AccorHotels certified review
« Woken too early »

Please ask your cleaners not to start work so early, they woke me up at 7:15am banging round cleaning the rooms nearby. Cleaning should not commence until 8am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. G, We appreciate the time you spend to share your experience regarding your stay at the Mercure Hanoi La Gare. Please accept my sincere apologies for the unpleasant experience you encountered in the early morning that day. Our Housekeeping attendant could better manage the noise from their work to avoid any inconvenience for guest. I have already reminded our Executive Housekeeper for her attention and remind her team. Thank you very much for your kind feedback. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Patrick O. Families - 15/01/2019 AccorHotels certified review
« Happy Trip »

The reception was fantastic and the staff was noticeably more professional trained and customers-centric. Well done and keep up the good work. Overall, it was a pleasant welcomed stay. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick O., Fabulous to know that you had another lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Ryan Y. Business - 14/01/2019 AccorHotels certified review
« Good location, nice staff »

Location is perfect to go anywhere in Hanoi. Cozy bedroom, nice & kind staff, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan Y., It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure in term of location, room, breakfast and staff. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Anonymous Solo - 13/01/2019 AccorHotels certified review
« Wonderful staff »

A very comfortable bed and duvet. A tasty and varied breakfast.. the chef makes perfect poached eggs!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for the great review of Mercure Hanoi La Gare! We are glad that you found your stay comfortable and that our Chef made a perfect poached eggs for you. Thank you for your comments as they will inspire the team to further deliver top quality services. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Danny T. Solo - 13/01/2019 AccorHotels certified review
« great again »

great again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny T., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

L. X. D. Business - 13/01/2019 AccorHotels certified review
« Very good experience of this living at Mercure La Gare Hotel during 1/8 to 1/11 »

I am very satisfied with this event when I lived at Mercure La Gare Hanoi Hotel, very nice and carefully for every guest, thanks for team' great support. really appreciate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. xu d., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

Helen Couples - 12/01/2019 AccorHotels certified review
« Centrally located comfortable hotel. »

Excellent location to access main sites in Hanoi . Easy efficient check in and check out from friendly staff. Room had everything we needed and was always clean and restocked, it was also very quiet for a city centre location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Alexander H. Families - 10/01/2019 AccorHotels certified review
« Good location in the right location, luxurious atmosphere for the price »

I would like to thank you for your kind and speedy check-in and would like to see you again if you visit Hanoi next time. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander H., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

dsodso Family - 09/01/2019 TripAdvisor review
« Friendly services and location. Room is a little tiny for family »

This is my second time stayed at Mercure Hanoi. Hotel services are excellent and very friendly. Breakfast is also tasty and good location. For family room is a little tiny. I also not understand they charge my 6 years old kid breakfast daily and also additional cost. When I booked thought the Accor apps that I informed that I am the Accor Gold Member and 2 adults plus 1 kid. Other Novotel hotel at Vietnam is free .. As a whole ,its a great hotel for travellers

J. H. Couples - 08/01/2019 AccorHotels certified review
« Warm staff »

Great experience as an Accor member. Bed was comfy at first, but somehow did not have a good night sleep. On general, a very positive stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. H., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Robyn Couples - 05/01/2019 AccorHotels certified review
« Comfortable, quiet and clean »

The modern hotel provides clean and comfortable rooms that are insulated from the traffic noise outside. The restaurant provides a wide selection of delicious meals for breakfast and dinner. One suggestion would be to include a larger selection of Vietnamese dinner options. The money exchange service was also helpful. Staff were always polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I m very glad to know you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Jugie S. Families - 01/01/2019 AccorHotels certified review

You have limited staff to serve guests during breakfast time. As a result, service was deteriorated and unorganized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jugie S., Thank you for taking the time to tell us about your breakfast experience at the Mercure Hanoi La Gare. I am sorry that your experience did not meet your expectations; please allow me to express my apology. It is always a pleasure to receive constructive feed back which we can learn from that and I have already share your comment to Food and Beverage Manager for her immediate action. Again, we appreciate your sharing your concerns, and it is our hope that we will have the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

H. B. Families - 29/12/2018 AccorHotels certified review
« Awesome »

Loved the location. Hotel looks very new. Well kept, clean and room was huge. Hotel staff were super friendly and helpful. Very safe hotel and soundproof and quiet even though my room was facing the road. Will be back again. Thank you. Happy New Year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. B., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hang Bui (Ms.) Front Office Manager

Thai H. N. Business - 27/12/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thai Ha N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1670400.00 VND Non member rate
From 1670400.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates