Hotel - Mercure Hanoi la Gare
Mercure Hotel Mercure Hotel

Mercure Hanoi la Gare

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4.0/5 1,047 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,220 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,047 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jeff Business - 19/04/2018
« CFO »

Not a pleasant experience which I find hard to prioritise your hotel on my preferred hotel list due to: 1. Smoke smell on your non-smoking room 2. Noise from next door was disturbing late into the mid night and early morning when early travellers checking out;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeff, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for all inconvenience caused in regard of the room smell and noise from the next door room. I have already taken a serious note into your profile to prepare a strictly non-smelly room and non-connecting room from now on in order to avoid the same situation happen in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Business - 18/04/2018
« Great guest services and responsiveness »

It was a short stay and it was impactful by the charming great listeners caring and engaging front office staff. When they offer solutions they check if solutions and suggestions were fruitful. thank you for the nice room assigned...one recommendation on the buffet breakfast is that servers could be more engaging and revalidating satisfaction rather than only concentrate on cleaning tables or resetting up and perhaps have one or two rotating items on the buffet. The items were identical with my previous stay and during the stay especially in the cold salad section. In general efficiency prevailed with all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thanos L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. Fabulous to know that you had lovely stay with us. Your recognition to our Front Office staff is making my day! I will definitely share your comment to my team and I believe this will serve as an encouragement for them to do even a better job. Besides, your comment about Food and Beverage staff and breakfast has been deliver to F&B Manager and Executive Chef for their attention and improvement. Thank you indeed for your constructive feedback. Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Hang Bui (Ms.) Frotn Office Manager

AccorHotels certified review
Sanjay K. Couples - 18/04/2018
« Satisfied with stay. »

Staff was very helpful. Room was clean and amenities were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sanjay, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback and your recognition to our staff's effort is truly pleasant. I am also very glad to know you enjoy our room cleanliness as our Housekeeping works very hard to present you the most comfortable facilities and amenities. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Chayaporn Couples - 15/04/2018
« Good hotel »

Good hotel with reasonable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chayaporn K., Thank you for your review regarding your stay at the Mercure Hanoi La Gare. I am very glad to know you enjoyed your stay at our hotel. Besides, please accept my apology for the room cleanliness which you mentioned. I have already delivered your comment to Housekeeping Manager for her attention and remind her team as well. Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Anonymous Business - 15/04/2018
« Nice little business hotel. Not very luxurious but decent in every regard. »

Great staff, nice clean rooms, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amit M., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Lesley W. Business - 14/04/2018
« Well serviced and comfortable rooms. Fruendly, helpful and efficient staff. Great food ans atmosphere in tbe restaurant. »

Very good. Have stayed many tines before and the Mecure continues to maintain a good standard overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lesley W., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was efficient and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Nori Business - 13/04/2018
« Feedback »

Room was clean and very comfortable , if window can open, it is preferable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nori san, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find our your stay comfortable as our Housekeeping work extremely hard in order to present the our guest the most convenience facilities. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows. This will allow us to "see the noise" but we do not "hear the noise". That is the reason why the window is unable to open. Besides, we still have few rooms with back side of the building is able to open the window however, the view is less attractive a little bit actually. I have just taken a note into your profile to prepare the room which can open the window for your coming stays. Thank you again for sharing your experience and we are looking forward to welcome you back in a not so far future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
M. V. Families - 12/04/2018
« Excellent »

Everything was really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V. M., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
H. B. Q. K. Business - 10/04/2018
« Great stay in hotel »

Everything was a great experience. But please make sure the wifi is a bit stronger, sometimes Level 9, the wifi was quite slow. Breakfast should have more area and choices,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very happy to know you enjoyed you stay with us. Your valued comment about internet speed has been delivered to our IT for their attention and I believe that's only the significant case happened. Thank you for your comment. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
V. T. H. T. Business - 10/04/2018

The service attitude of the hotel staff is very courteous, cute

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. t., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Thuy T. Business - 10/04/2018
« Excellent »

- excellent hospitality staff - Good anticipation of guest's needs and expectation and respond promptly - Customised, friendly and professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thi Thuy T., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was responsive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Ratikarn Y. Solo - 08/04/2018
« Good People Service »

Easy & Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ratikarn Y, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Richard H. Solo - 07/04/2018
« up to the usual mercure standard »

waiting for a tour to start, good location and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard h., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you enjoyed your stay with us because our staff worked extremely hard to ensure our service is up to Mercure standard. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
C. Business - 07/04/2018
« good location »

overall is good but the points to be credited to account is slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate to have you with us last stay and thank you for your great review regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback. I am very glad to hear you found our location convenience and to know you enjoyed your stay with us. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Susan S. Families - 04/04/2018
« Perfectly ok »

First time to Vietnam. Hotel clean and comfortable, staff friendly. Booked a taxi to the airport found out its double the price of booking elsewhere which is disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Susan S., Thank you very much for your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear your stay at our hotel met your expectation and that you enjoyed our room facilities. Regarding to your comment about transportation service, we have already arranged private car (not a taxi) for your family as confirmation earlier. I am sorry if there was any misunderstanding and inconvenience caused to you. Thank you again for sharing your experience and we are looking forward to welcome you back in the future. Hope you continuously enjoyed your trip in Vietnam! Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Ken G. Friends - 03/04/2018
« Very comfortable, great location and very helpful staff »

Very comfortable, great location and very helpful staff. Everything was good. Could maybe provide a bath mat but I don't have any negative comments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Fabulous to hear your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you enjoyed your stay with us and that you found out hotel location convenience. Your recognition to our staff effort is truly pleasant. We will take a note on your comment regarding your bath mat for your future booking. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Thamnoon T. Business - 02/04/2018

friendly staff, room very clean and comfortable, nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thamnoon, Thank you very much for your great review regarding your stay at the Mercure Hanoi La Gare. It is always a pleasure to receive positive feedback and I am very glad to hear you enjoyed most of the best about Mercure. We very much appreciate your comment in regard of the Food and Beverage staff attentiveness. I will deliver your valued comment to Food and Beverage Manager for his immediate action. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Eirik Business - 31/03/2018
« Good location, good service »

Modern rooms where everything works. Good breakfast, very nice croissants. Efficient and courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eirik, Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was efficient and courteous throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
Marko N. Business - 31/03/2018
« A Hotel with Class »

From the very first "Hi" from the reception people to last touch when leaving to airport the hotel was a pleasure to stay. Although the breakfast was perfectly good, it was not to the othervice excellent standard. Rooms I was staying in 8th floor was nice, not sure why I could not open the window however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We are truly humbled and could not be happier reading your written review regarding your stay at Mercure Hanoi La Gare. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Just to share to you, our hotel has finished renovation and inserted double-glaze for all the street-facing windows (the side of your room). This will allow us to "see the noise" but we do not "hear the noise". Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

AccorHotels certified review
S. M. Families - 31/03/2018
« Excellent »

The check in was very efficient. The staff always greet us with a smile. The doorman always come n fetch our bags n open the car door for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sim, Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our Front Office staff helpfulness and efficient. We do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Sincerely, Hang Bui (Ms.) Front Office Manager

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