Hotel - Mercure Hanoi la Gare
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Mercure Hotel

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street  Hoan Kiem District 
100000  HANOI
VIET NAM

917 reviews
TripAdvisor Rating Based on 917 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 76 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV room service ordering
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,790 reviews

Our guest reviews for Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 917 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 13/07/2017

It was ok. Comfortable enough for the 2 nights

AccorHotels certified review
Heather D. Couples - 12/07/2017
« Mrs Heather Diprose »

staff at the door and front desk were very friendly and welcoming. Our room reservation was processed quickly and our bags were delivered to our room. We were given a map of Ho Chi Minh city and staff had very good English. Our room was spacious and clean. Bottles of drinking water were also provided in our room. The restarant staff gave excellent service and our meal orders were timely. Our stay at Mecure was an enjoyable experience and we would highly recommend your Hotel to our friends and family. The only negative I have is that I received an email to say that I had become a classic member of Accor. Though we requested information on membership we did not progress this so should not have been joined. I have since contacted Accor to unjoin us.

AccorHotels certified review
Anonymous Families - 12/07/2017
« Very pleasant stay »

Everything in the hotel, and it's staff, were very good.

AccorHotels certified review
René N. B. Business - 11/07/2017
« Very Good hotel....extremely Nice staff.....bad taxies! »

From the very start to the very end of my stay, your staff were extremely service minded, polite and helpfull. Nice room, Good information, so all in all, a very satifying stay. A few suggestion: 1) As a Security Expert I could find any information about how to open the Windows in case of fire 2) Maybee a few TV cannels with movies ind english or english subtitels 3) The taxies outside your hotel was poor. Even your staff have told Them the adress, they still drove different routes, could not give change, etc. I drove to the same adress every day, same time, an the price differed from 48.000 to 96.000 on the meter, even it took exately the same time, and they drove the same route!

AccorHotels certified review
Garyl Families - 10/07/2017
« Excellent service from staff »

All staff were very helpful particularly one who walked me to a pharmacy and assisted me in my purchase

AccorHotels certified review
Alvin Business - 10/07/2017
« out to my expectation  »

very small hotel it is out to my expectation in such 4 mercure quality . - Location : so call in town - facility : old building, so , not facility at all . - room : as standard , TV channel us so boring - breafast : too less choice

AccorHotels certified review
Lee P. Business - 10/07/2017
« A wonderful experience! »

I was travelling with three students for a competition. We arrived from Dubai and from the moment we arrived there was nothing too complicated for the staff to deal with. I felt they went the extra mile for me, personally, even sourcing medications I required for my stay.

AccorHotels certified review
Vincent T. Business - 09/07/2017
« I am happy with my stay at Mercure Hanoi la Gare »

Recently, I went for my business trip to Hanoi and stayed at Mercure Hanoi la Gare because of their reasonable prices. It was definitely a great experience! The staff at the reception were very helpful during my check in. My room was very nice, clean and comfortable. The restaurant at the ground floor served very good deal (1 for 1 beers) during happy hour but there were lack of good snacks to go with our beers, unfortunately. When we asked for directions for some good restaurants nearby, we were given very good recommendations by the staff at the reception and my colleagues and myself enjoyed the food very much. The breakfast selection was pretty limited but enough for me. I have also used the gym and find it pretty good.

AccorHotels certified review
Karen Families - 09/07/2017
« I was charged twice »

Room was big bad with very low noise control. There is a gap under the connecting door which allows the noise to enter the adjacent room. We can hear the conversations and they can hear our conversations. I was charged at the check out counter despite my conversation with the lady at the counter that I have pre paid my reservation.

AccorHotels certified review
Phuong L. Business - 06/07/2017
« Love my first stay, except for the noise. »

Everything is good, especially the super comfy bed and professional staff. I personally like the cool room design too. The only thing that annoyed me is the noise from floor hall and other rooms. Overall, it's still a nice stay and I would definitely come back if there's room for me (my company couldnt book my whole 4-night stay because the hotel didnt have available rooms for the last 2 days)

AccorHotels certified review
P Business - 06/07/2017
« Average »

The room was really small and the breakfast spread wasn't satisfactory

AccorHotels certified review
Don Families - 06/07/2017
« Very pleasant. Great location. »

Rooms clean and small. Staff very good. Forgot to put towels in room one day, but rand and they came.

AccorHotels certified review
Betty &. F. H. Couples - 05/07/2017
« I would highly recommend the Mecure Hotel as one of our favorites in Ho Chi Min city in Vietnam.  »

From the time we arrived after a long flight and picked up in a private car from the airport and welcomed by the front desk staff who were extremely friendly and helpful. We were shown into our room for our 2 night stay which was beautifully appointed and along with our foot massage later that night at the Hotel. The following morning we were welcomed by the staff in the dining room and along with the abundance of choice of delicious breakfast offering both Asian and Eastern food.

AccorHotels certified review
Anonymous Families - 03/07/2017
« Nice rooms when we finally got them. »

Frustrating. We were booked for rooms before and after our Halong Bay adventure. When we arrived, we were asked to give up our twin rooms to accommodate another party. The second time, the rooms we booked (two twin rooms) were unavailable. We were actually taken to a hotel across the street to see if we would stay there instead! We took a look and denied the request to move. Another party was asked to give up their rooms for us. This took over an hour of our time. After all of this, we were given rooms with queen beds (which we didn't want) and then had to move to the rooms with twin beds the following day. Is this any way to run a hotel? We were offered "compensation" of a drink. I don't drink beer or soda so I didn't make use of the offer. Compensation should have been a refund for the night we were given the wrong room.

AccorHotels certified review
Claudia Business - 03/07/2017
« Staff are friendly, clean but poor wifi network »

Realised while on the trip with another carlsberg employee that we were given 2 different rates for the same airport transfer to mercure hotel. was advised that taxis all do not have reciepts but that was wrong information from the staff. other than that the staff at the reception were helpful and friendly. room is clean and comfortable. poor wifi connection, takes ages to connect.

AccorHotels certified review
Fiona P. Families - 03/07/2017
« Comfortable. Friendly good location  »

We enjoyed our stay in Hanoi. Good location walking distance to lake and old quarter. Lovely friendly staff. Our only crtsism is the our room smelt like cigarette smoke.

AccorHotels certified review
Lowie Business - 02/07/2017
« Bad first room, then standard »

My first night was terrible, I got An 'upgrade' but really couldn't make the difference... Rooms next to me where making extremely noise and could sleep most of the night. Hotel staff knows who's sleeping where so a proper selection would be best. Then got another normal room (which was much better: cleaner, electric chargers we're working ...) Service at the 'bar' was not good, one has to ask the waiter to come to the table ... No offering of happy hour first night so paid double!

AccorHotels certified review
Jonathan M. Business - 02/07/2017
« Well located, excellent service »

Stayed 6 nights. I was upgraded to a top floor suite mid eay through my stay which was nice. However, the wifi on the top floor was quite sporadic - which was disappointing. Breakfast each day was exceptional and l particularly appreciated the fresh fruit juices made to order. The restaurant/bar was very good in both price and quality - but could be open a bit later, one day l arrived back from a function at 11:30 PM and there were no staff. I would come back again

AccorHotels certified review
Yohanes K. Couples - 29/06/2017
« My 3 nights in Hanoi with Mercure Hanoi La Gare »

Hotel with well facility is commonly found in many places, located in strategic places will add its value. The most benefit for me is how welcome of hotel staff to customers. I'd thank to Ms. Doung (FO Staff) who helped us ... made sure transportation from Hanoi to Halong Bay I'd made....which her kindness ....explained .... well listened what we need.

AccorHotels certified review
Terence L. Business - 23/06/2017
« The staff at Mercure Hanoi surprised me with a room ugrade. »

Since I started travelling with my wife 20 years ago, I have always looked out for Accor chain of hotels for our stays.

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