Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.5/5 1,381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,261 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,381 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sean Families - 18/01/2019 AccorHotels certified review
« 7 star experience »

It was great, hotel was amazing staff were fantastic, rooms were awesome and breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Brandon Families - 17/01/2019 AccorHotels certified review
« Convenient location »

Convenient location to shopping areas and easy to access via limousine bus from Niseko and airport bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Richard Families - 16/01/2019 AccorHotels certified review
« Excellent service staff, hotel location »

Rooms were on the small size and the should consider changing the carpets in the rooms. Other than that, Hotel staff were excellent, breakfast nice, rooms clean and modern, location was very good and central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Friends - 14/01/2019 AccorHotels certified review
« First stop on Japan trip »

Hotel was clean with good sized rooms in a excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex Thank you for sharing your experience and highlighting the convenient position of the Hotel. We hope to see you again in the future and thank you for sharing your experience. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Miranty J. Families - 14/01/2019 AccorHotels certified review

My daughter left her bag and paspor inside at the hotel entry, and Mercure Hotel keep it saved until my friend pick up the bag, thank you so much Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miranty Thank you for choosing to stay at Mercure Sapporo, and we very much appreciate for your warm review regarding your most recent stay here. If you have any chance to travel to Sapporo, please visit us again! All of our staffs are looking forward to seeing you again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Miles Couples - 14/01/2019 AccorHotels certified review
« Great staff, fine room and even a great happy hour. »

While the room is on the small side, the staff was very helpful, the location was excellent and we were well taken care of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

William Families - 13/01/2019 AccorHotels certified review
« Cosy and convenient location »

This is our second time staying with Mercure. It's location was our primary decision to stay here again. After hearing bad stories from other hotel groups we will always choose Mercure accor hotel groups. The reception team is Very helpful and go out of their way to assist in more reservations or booking for plaCes. Staff speaks great English and it's important they can understand what we wanted. One thing I commented before and will do so again this time is the lack of laundry corner in the premise. Otherwise they do have a cleaning service

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Thank you for choosing to stay at Mercure Sapporo, and we very much appreciate for your warm feedback regarding your most recent stay here. Your feedback is valuable to us as we continue to fine tune our services. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Friends - 11/01/2019 AccorHotels certified review
« A comfy stay in a great location right in the heart of Sapporo »

The Mercure Sapporo is a great base from which to explore the sights of Sapporo. The location of the hotel in Susukino means that there is plenty of action right at your doorstep, while the hotel is also close to several subway stations, making getting around town so easy. The rooms are spacious and comfortable, and stocked with everything you need for a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are very fortunate to be in a prime location in Sapporo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kate Families - 10/01/2019 AccorHotels certified review
« Good location hotel and clean room »

Staff speak good English so it is easy to communicate. Hotel is located near to shopping streets and eateries so it is convenient to us. Hotel room is clean too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine Thank you for choosing to stay at Mercure Sapporo and for your warmest feedback to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this. Should your next trip bring you back to Sapporo, please visit us again. Thank you Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Jeremy Friends - 09/01/2019 AccorHotels certified review
« Great stay, great location, friendly staff »

Coming to Mercure Sapporo after being stranded in Chitose airport for a night was the best thing ever, given the friendly staff and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Jidapa Friends - 09/01/2019 AccorHotels certified review
« good service »

good service, clean but check in point is on the 3rd Floor so that's so far

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jidapa, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Stuart Families - 08/01/2019 AccorHotels certified review
« It's a perfect hotel for Sapporo city touring, in terms of location, facilities, and services. »

The location is fantastic: right next to the subway station, and surrounded by shops and restaurants. We came with a car and parking was convenient and fee was reasonable. Rooms are in good size and facilities are superb. We stayed at 14th floor and the city view was beautiful. Staff at front desk provide wonderfully warm service, and able to converse in multi languages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tham Thank you for your feedback and great comments regarding the location and size of the rooms. We are happy to hear you could enjoy staying with us and sightseeing in Sapporo. We hope to welcome you back again! Thank you again for your feedback. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Families - 07/01/2019 AccorHotels certified review
« Comfortable hotel near town »

Hotel location is excellent near many reataurants. Next to Susukino station. They have free shuttle to sapporo station however seats were very limited, first come first serve basis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are happy to hear that you liked the location of our hotel, and we will share your kind comment with our team. Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anthony Families - 06/01/2019 AccorHotels certified review
« Satisfactory »

2nd time to stay in this hotel. Overall it is good. Will stay again if come sapporo later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Fai Anthony We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Couples - 06/01/2019 TripAdvisor review
« Mercure Hotel Sapporo »

This was my returned stay. I left one luggage on the bus while traveling from Niseko back to Sapporo. Hotel Staff was perfessional and extended their help to contact the bus provider and located the luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Hi patrick_hoe80, Fantastic to hear from you and such a pleasure to receive your feedback. We hope you enjoyed your time in Hokkaido and we look forward to welcoming you back to the Mercure Sapporo. Warm Regards Dean Daniels General Manager

Shendi I. Families - 05/01/2019 AccorHotels certified review
« Amazing »

Nice staff ,great service, excellent room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shendi, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Patrick H. Couples - 05/01/2019 AccorHotels certified review
« Mercure Sapporo »

First time stay at this hotel and received a warm welcome and hospitality of services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Leong, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Kl Families - 04/01/2019 AccorHotels certified review
« It was my last time to stay in this Hotel »

I requested to have a tv tower view, but unfortunately, I just got a building and it block the tv tower view. Also, there are many tours which block the lift and need to wait for many turns to get on the lift during 5-7pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Lin, Thank you so much for taking the time to share your experience and please accept my sincere apologies for any inconvenience during your stay. Regarding your room allocation all requests are subject to availability and our rooms with views of the tower are on our privilege floor for which the Hotel had no availability over the period of your stay. Should the Hotel have had availability we would have certainly upgraded you our valued LeCLUB Accor Hotels member. Your feedback regarding the group situation is valued and quite true that the groups check in from 5 to 7pm. We cannot change the check in times or flow for the group arrivals as this is based on the flight and bus arrival times. When work with the tour guides to ensure that the groups are checked in swiftly. December is a busy month for the Hotel in particular over the festive period. We thank you for your feedback and this has been shared with the team. Sincerely, Dean Daniels General Manager Mercure Sapporo

Serene Families - 04/01/2019 AccorHotels certified review
« Meets expectations »

Location is excellent; food and convenience stores were within walking distance. Hotel room was clean and comfortable. Lighting at toilet could be a tad brighter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serene, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality and facility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Nadia L. Families - 04/01/2019 AccorHotels certified review
« Good hotel in good location »

The room was good. The best about this hotel is the location. Very easy access, close to train station. Bus to airport just opposite the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

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