Mercure Sapporo 3 stars

TripAdvisor rating 4.5/5 1,419 reviews
Mercure Sapporo
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+ 22 Services
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Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage (Nearby)
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804
sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :   Touhou Line Hosui Susukino

  • EKIMAE-DORI :  

  • SAPPORO CITY TRAM :   Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our accommodations

Standard Queen-1 queen-size bed-Non Smoking

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Zip-beds

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin-2 single beds-Non Smoking

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Queen, 1 queen-size bed-Non Smoking

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - 2 single beds + 1 Sofa bed - Non-smoking

  • Max. number of persons: ‌5
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Triple, 3 single beds, Non Smoking

  • Max. number of persons: ‌5
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

PrivilegeTwin, 2 single beds-Non Smoking

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Twin - 2 single beds - Non-Smoking

  • Max. number of persons: ‌6
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Photo non contractuelle / Strictly non binding

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 205 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,723 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,419 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent hotel with modern facilities

TripAdvisor rating 4.5/5

Navigator08697565615 Family - 23/06/2019 TripAdvisor review

My family of 3 had a very spacious & well-furnished room. The toilet, bathroom & vanity area are separated from each other & the facilities are new & modern. It was also easy to find nice restaurants at the vicinity.

Dear Navigator08697565615 Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you satisfied our facilities and location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SAKAI Guest Experience Supervisor Mercure Sapporo

Great

Customer review rating 4.4/5

J Families - 21/06/2019 AccorHotels certified review

It was generally great. Prime location and welcoming staff. Bathroom condition could be better. Bathroom was a bit smelly.

Dear Mr. Jaehyun H., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. And then, our apologies for making you uncomfortable in regards to bathroom. I will share your comments with our team. To ensure your comfortable experience here next time, we will improve points you mentioned as much as we can. We look forward to seeing you again at Mercure Sapporo soon. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Always good

Customer review rating 4.4/5

Michael Business - 19/06/2019 AccorHotels certified review

Wish the hotel had a pool, but everything else was wonderful.

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Good location

TripAdvisor rating 4.5/5

Odyssey60061335603 Family - 18/06/2019 TripAdvisor review

Chose this hotel for its location. Driving out is really difficult as you will have to wait to get your car. Automated system parking. It doesn't help that its faulty during my stay. Thankfully, the hotel is nearby most of the places of interest. All walkable distance.

Dear Odyssey60061335603 We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Dissatisfied

Customer review rating 4.4/5

Phyllis Families - 17/06/2019 AccorHotels certified review

Hotel is pretty old. Not able to get my room on time at 1400 Request to late check out for only 1 hour was rejected

Dear Ms. Tsz Ying N., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

A very nice stay

Customer review rating 4.4/5

J. F. Business - 17/06/2019 AccorHotels certified review

The stay was nice. The hotel was kind enough to provide free mini-bar for members. Room was small but enough for comfortable stay. Wish there would be more fruit choices in breakfast.

Dear Mr. F. J., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good

Customer review rating 4.4/5

C. J. M. Families - 16/06/2019 AccorHotels certified review

Clean and nice room, checking in was fast.

Dear Jit M., We cordially appreciate your kind comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Clean and neat. Good location.

Customer review rating 4.4/5

Oliver Friends - 16/06/2019 AccorHotels certified review

Would stay again.

Dear Oliver, We cordially appreciate your kindest comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality and facility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo
Customer review rating 4.4/5

L. S. N. A. Couples - 15/06/2019 AccorHotels certified review

very good

Dear So Ngan A., We cordially appreciate your constant loyalty to Accor Hotels and kindest comments regarding your stay with us. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo so soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Good location for shopping and dinning

TripAdvisor rating 4.5/5

PannidaNSteve Family - 15/06/2019 TripAdvisor review

I am an Accor Plus member and picked Mercure Hotel Sapporo for a holiday with my mother. It is very convenient to take a subway from/ to Sapporo station (just 2 stops away) and the hotel is situated at the heart of shopping areas (above ground and underground) and a lot of dinning options. We had a comfortable stay and happy to come back again.

Dear PannidaNSteve Thank you for staying at the Mercure Sapporo. Your great rating and great comments are very much appreciated. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. We will strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, SAKAI Guest Experience Supervisor Mercure Sapporo

Great hospitality

Customer review rating 4.4/5

Anonymous Friends - 11/06/2019 AccorHotels certified review

Staff were very helpful and accommodating. A very pleasant stay and experience.

Dear Melvin We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Nice modern hotel with efficient friendly staff and a great buffet breakfast

Customer review rating 4.4/5

G Solo - 11/06/2019 AccorHotels certified review

The hotel was easy to find being so close to 2 subway stations. Although it could do with a bigger sign at street (eye) level as I walked past the entrance at first without noticing it. The staff were friendly and efficient and the room was spacious with a comfortable bed but the storage space was very very limited. Just enough space and hangers for 1 person but not for a couple. The breakfast was excellent.

Dear Gerard Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Very Satisfying

Customer review rating 4.4/5

Karla C. Families - 10/06/2019 AccorHotels certified review

The hotel allowed us to avail of early check-in, being Accor members. The rooms were cleaned everyday and the products were replenished. Breakfast had a lot of choices. Check-out was a breeze.

Dear Karla Regina We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Mercure Sapporo is comfortable and well located.

Customer review rating 4.4/5

J T. Couples - 09/06/2019 AccorHotels certified review

We found the hotel to be in close proximity to good restaurants, shopping and transport. The staff are young and enthusiastic. The breakfast was adequate and the staff there were extremely efficient. They managed to maintain good service provision, even when stretched by the arrival of large tour groups. We relied a lot on the reception staff during our stay and they competently assisted us with our wide variety of requests for assistance and information.

Dear Ms. Janice T., We very much appreciate your comments regarding your stay at the Mercure Sapporo. Also, I hope you have been enjoyed for 14 nights. It is a pleasure to receive such a great feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
Customer review rating 4.4/5

Robyn Business - 09/06/2019 AccorHotels certified review

Staff is very friendly and helpful!! Rooms are nice, clean, great amenities and the refreshments in the refrigerator are a real treat!! Breakfast buffet is very good!! Location of the hotel is excellent !

Dear MS. Robyn K., Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. We are very happy to hear that you enjoyed our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good value with a very good location.

Customer review rating 4.4/5

Tom Couples - 09/06/2019 AccorHotels certified review

The hotel location and facilities are excellent. The room size, quality and cleanliness is top rated. I was disappointed with the breakfast, primarily the timing and size of the facility. We ended up missing 2 out of 3 breakfasts because the restaurant opened too late (7:00am and when we came down we were told there was a 30 minute wait. People were lined up to get in). The way to fix a small facility is to increase the hours opened. I am sure that I am not the only customer who has this complaint. If you opened at 6:00am I am sure the situation would be fixed

Dear Mr. Tom S., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. And, I am sorry that your experience of breakfast did not meet your expectations, please allow me to express my sincerest apologies. I will share your comments with our restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
Customer review rating 4.4/5

Tee Families - 08/06/2019 AccorHotels certified review

Good service, good environment

Dear Ms. Rainbow Tee, We very much appreciate your comments and perfect score regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Friendly staff & Efficient service

Customer review rating 4.4/5

Connie Friends - 05/06/2019 AccorHotels certified review

We stayed 2 days in your hotel with friends and the hospitality was warm and friendly. The staff were sympathetic and helpful when one of our friend lost his mobile phone. It was finally located and the staff communicate with us promptly & efficiently. They have good linguistic skills too.

Dear Wai Peng We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Good service and warm I do like it very much

Customer review rating 4.4/5

S. P. W. L. Friends - 04/06/2019 AccorHotels certified review

I was introduce from a friend of mine whom had stay in your hotel last year, and I found the location of the hotel is perfect and the service of the hotel is very good . I will introduce to my friends too

Dear Pui Wan L. Thank you S. much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

A great hotel with lovely front desk staff

Customer review rating 4.4/5

Tiff Families - 03/06/2019 AccorHotels certified review

Check in was quick and easy , and we were always greeted warmly by the front desk staff who were all very helpful and friendly. Rooms were clean, spacious and very comfortable. Location was great. Will definitely stay at Mercure Sapporo again. Thank you!

Dear Nyuk Sok Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
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