Mercure Sapporo 4 stars

TripAdvisor rating 4.5/5 1,437 reviews
Mercure Sapporo
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Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage (Nearby)
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804
sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :   Touhou Line Hosui Susukino

  • EKIMAE-DORI :  

  • SAPPORO CITY TRAM :   Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our accommodations

Standard Queen-1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room, 2 Zip-beds

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Twin-2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 25sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Queen, 1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV

PrivilegeTwin, 2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room - 2 single beds + 1 Sofa bed - Non-smoking

  • Max. number of persons: 5
  • Area: From 28

Superior Triple, 3 single beds, Non Smoking

  • Max. number of persons: 5
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Twin - 2 single beds - Non-Smoking

  • Max. number of persons: 6
  • Area: From 42
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Photo non contractuelle / Strictly non binding

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,993 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,437 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

Customer review rating 4.4/5

C. S. H. Families - 16/09/2019 AccorHotels review

Every service is express

Dear Siu Hong, We cordially appreciate your kind comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

no complaints

Customer review rating 4.4/5

Stanley O. Solo - 16/09/2019 AccorHotels review

can not find anything wrong- will be back next year, the year after, etc employees were focused and trying to please food was fine room good size

Dear Stanley, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Great experience in Sapporo

Customer review rating 4.4/5

Chanjun P. Families - 15/09/2019 AccorHotels review

Geniume pleasure to stay in Mercure, Sapporo! Appreciate your courtesy and warm welcome. One of the most great accor hotels in Japan. Definitely will stay again in Mercure Sapporo in the future. Thanks again!

Dear Chan Jun, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Staff was excellent

TripAdvisor rating 4.5/5

Couple_SIN Couples - 15/09/2019 TripAdvisor review

We stayed 4 nights at Mercure Sapporo, and the service of the management and staff was excellent. Dean san, the GM, went out of his way for his guests, and he was ably supported by Motoyo san, the Front office Manager.

Dear Couple_SIN I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Great spot...

Customer review rating 4.4/5

Anonymous Couples - 14/09/2019 AccorHotels review

Tidy, well appointed room with great view (13th floor). Friendly and helpful staff. Delightful meals and situated in a short walk for shopping galore. Parking was trouble free and cheap. I’d very happily stay there again. Loved Sapporo.

Dear Mr. Richard S., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Comfortable and fun stay with a great view

Customer review rating 4.4/5

Anonymous Families - 14/09/2019 AccorHotels review

* Overall experience was very good - efficient check-in and check-out * Stayed on the top floor with a great view of the Sapporo tower * Beds, amenities, etc were very comfortable

Dear Mr. Sindhwani M., I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Great Location

TripAdvisor rating 4.5/5

formosamark Couples - 13/09/2019 TripAdvisor review

Excellent location near to lots of good bars, restaurants and the subway station. Comfortable room with nice coffee machine. Friendly and very efficient staff on reception. Would definitely stay there again.

Dear formosamark Thank you for choosing Mercure Sapporo and taking your time to share your review here. We are pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Close to Everything

Customer review rating 4.4/5

Yvonne C. Couples - 10/09/2019 AccorHotels review

The room was pretty comfortable. The hotel is easily accessible by metro or airport bus. There are a lot of restaurants nearby and department stores are within 10 minutes' walk. Sapporo Station is only 2 metro stations away or if you enjoy walking, it takes no more than 15 minutes to go there.

Dear Ms. Man Kuen Yvonne C., Thank you for staying at the Mercure Sapporo. Your great rating and comments are very much appreciated. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

It meets my expectation.

Customer review rating 4.4/5

K Y. Families - 06/09/2019 AccorHotels review

This is not a luxurious hotel but it offers what a normal traveler expects. Location is convenient. Room is clean. Food at breakfast is up to expectation.

Dear K Y., We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Everything is great,good location.

Customer review rating 4.4/5

Joey L. Families - 06/09/2019 AccorHotels review

Good location,friendly staff.

Dear Joey, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Good location and good services.

Customer review rating 4.4/5

Eric Families - 05/09/2019 AccorHotels review

The room was bigger than expected. It was nice and tidy. The staffs were nice and responsible. I shall stay there again when I go to Sapporo again.

Dear Mr. Chun Lung L., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good pick for Sapporo

Customer review rating 4.4/5

Gavin K. Friends - 05/09/2019 AccorHotels review

Staff polite, checking in n out efficient, room in good size, location is good, parking arrangement convenient.

Dear Mr. Man Kit Gavin K., I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Ms wong

Customer review rating 4.4/5

Wong W. S. Families - 04/09/2019 AccorHotels review

Room is clean and staffs are helpful! Very nice hotel!

Dear Ms. Wong Wai S., I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

mostly the owner can achieve your request, it was great time to stay there.

Customer review rating 4.4/5

Regina Friends - 03/09/2019 AccorHotels review

good location and friendly staff, and bigger size of room compared with basic japan hotel room style. It takes 5 min to have bus stop to airport

Dear Ms. May Ha Regina L., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

A satisfied stay

Customer review rating 4.4/5

Shirley L. Families - 02/09/2019 AccorHotels review

Everything is good from the check in experience, room and food in breakfast! The only thing is the long queue for breakfast.

Dear Shuk Yee Thank you so much for your feedback we really appreciate you taking the time to share your experience of the Hotel. We look forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Customer review rating 4.4/5

Reynaldo C. Friends - 01/09/2019 AccorHotels review

The stay was excellent, breakfast a lot of choices and great staff. The only thing we need was towel bars. There were none in the bathroom. We usually don’t have our room clean for 2-3 days, don’t change towels daily, so we need to hang them to dry. We used the clothes hangers instead. Just a suggestion! Otherwise, everything we’re great especially the hotel location. Thanks !

Dear Reynaldo Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

excellent

Customer review rating 4.4/5

Yuri Business - 31/08/2019 AccorHotels review

very good location, nice hotel, good breakfast, special care

Dear Yuri We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

温馨,早餐丰盛,收费合理

Customer review rating 4.4/5

Anonymous Families - 31/08/2019 AccorHotels review

very comfortable, convenient. the breakfast is yummy!

尊敬的 Wenjin 感谢惠赐有关下榻 Mercure Sapporo 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Nice location, neat and clean with good price

Customer review rating 4.4/5

Gs S. Families - 30/08/2019 AccorHotels review

It was a vacation with family, and I stayed previlege. We are looking for the good location hotel and cleaness as the most important thing for us. I think Mercure is nicely organized. We were enjoyed it.

Dear Gyusang, We cordially appreciate your kind and very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

A little bit disappointed

Customer review rating 4.4/5

L. T. L. Families - 28/08/2019 AccorHotels review

Generally, my stay was a happy one (10, 11, 19 and 20 August 2019). The hotel is clean and staff are helpful. Just a little bit disappointment about the room arrangement. Due to change of my travel plan, I needed to stay in the hotel for another night (19 August 2019). However, I accidentially booked different type of rooms (two single beds + one sofa bed vs three single beds) for 19 and 20 August 2019. After I discovered that the rooms booked were different, I sent an email to the hotel and asked whether I could have two nights for 3 single beds. A staff from your reservation department told me that due to higher charging rate for 3 single beds room, it could not be changed to two nights for 3 single beds room. Instead, she offered to change two nights for 2 single beds and 1 sofa bed. Then I decided not to change and did not response to the above offer. I expected to stick with the original arrangement (i.e. one night for 3 single beds and another night for 2 single beds + sofa bed). However, when I arrived the hotel, I was arranged for 2 nights for 2 single beds + sofa bed. So I paid more than when I got (as 3 single beds room is more expensive them 2 single beds + soft bed room). It is minor and I am fine with it. However, I think it would be more appropriate to explain the arrangement. Anyway, it is minor and would not affect my view on your hotel.

Dear Mr. Tak L. L., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
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