Mercure Sapporo 3 stars

TripAdvisor rating 4.5/5 1,422 reviews
Mercure Sapporo
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Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage (Nearby)
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804
sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :   Touhou Line Hosui Susukino

  • EKIMAE-DORI :  

  • SAPPORO CITY TRAM :   Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our accommodations

Standard Queen-1 queen-size bed-Non Smoking

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Zip-beds

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin-2 single beds-Non Smoking

  • Max. number of persons: ‌4
  • Area: From 25sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Queen, 1 queen-size bed-Non Smoking

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

PrivilegeTwin, 2 single beds-Non Smoking

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - 2 single beds + 1 Sofa bed - Non-smoking

  • Max. number of persons: ‌5
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Triple, 3 single beds, Non Smoking

  • Max. number of persons: ‌5
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Twin - 2 single beds - Non-Smoking

  • Max. number of persons: ‌6
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Photo non contractuelle / Strictly non binding

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 205 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,787 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,422 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Satisfied

Customer review rating 4.4/5

Rainbow H. Couples - 09/07/2019 AccorHotels certified review

Staff were friendly and professional. Room were better than i expected as it was quite spacious. If you can provide complementary water bottle would be icing on the cake.

Dear Ms. Rainbow Hoiyan N., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. In regards to complementary water , we also prepare several cold water bottle. We are pleased to give you next time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location and comfortable room

Customer review rating 4.4/5

Irene L. Families - 08/07/2019 AccorHotels certified review

Friendly staff and clean environment. The only problem is the bathroom has urine smell.

Dear Ms. L. Sheung Wa K., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of bathroom and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good

Customer review rating 4.4/5

Anne S. Families - 07/07/2019 AccorHotels certified review

Good location

Dear Brigitte, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Room was nice, bathrooms were...not.

Customer review rating 4.4/5

Susan Couples - 06/07/2019 AccorHotels certified review

Bathtub too small. To flush toilet, you had to close the lid and bend way down—hard for older people. No room on the sink to put stuff. And the housekeeper infuriatingly kept moving my toothbrushes and actually threw one of them away in her frenzy to tidy everything up. It was a special brush that I cannot replace until I go home.

Dear Susan S., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It is always a pleasure to receive positive feedback; though it’s very regrettable that you had some inconvenience with our accommodation. We would like to share your comment with our team when we review our facility and housekeeping procedures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Short & Sweet

Customer review rating 4.4/5

See B. L. A. Friends - 05/07/2019 AccorHotels certified review

Front desk were friendly and helpful. Rooms were neat and clean. Good size twin beds. Overall delightful and satisfactory experience

Dear See Buay, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Great

Customer review rating 4.4/5

Vic Families - 02/07/2019 AccorHotels certified review

Great. Good service

Dear Mr. Wai Kit T., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that our hotel has excellent reputation on your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
Customer review rating 4.4/5

T. K. C. Families - 02/07/2019 AccorHotels certified review

10 years ago, is the first time , this is second. I enjoyed . the lobby manager help me a lot, thanks for his helpful.

Dear Mr. Kok C. T., We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location, friendly staff, spacious room, fast wifi

Customer review rating 4.4/5

Carl Couples - 02/07/2019 AccorHotels certified review

The location is great because it's right in the southern heart of Sapporo, the staff were really friendly, the wifi is fast compared to other hotels i've stayed at and for a Japanese hotel room it was quite spacious (including the bathroom). Would stay again.

Dear Mr. Carlson T., Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score and filling out the review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Adequate

Customer review rating 4.4/5

Anonymous Families - 01/07/2019 AccorHotels certified review

Was good. Could be improved if we could have unloaded our luggage at the lobby instead of the parking lot.

Dear Mr. CherWei C., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Exceeded our expectations

Customer review rating 4.4/5

T.&mamizuka Families - 28/06/2019 AccorHotels certified review

Check in team members were welcoming, friendly and willing to help. We noticed that every guest walking pass the front desk entering or exiting the elevators were greeted and acknowledged - it felt welcoming. The cleanliness of rooms and public spaces were consistently immaculate. As soon as you got out of the elevator on the floor with rooms you were immediately greeted with a lovely Fragrance - not too overpowering yet noticeable and appreciated, what a wonderful touch. The breakfast buffet food was excellent! All food was fresh, tasty, constantly replenished and kept very clean. Location of this property to public transportation and numerous restaurants and shops were central and easily accessible. There isn’t one negative comment or suggestion to make. The Mercure Sapporo and it’s entire staff is highly recommended, all guests are treated with first class style and service!

Dear Ms. Stacy T., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that our hotel has excellent reputation on your review. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Statisfied stay in Sapporo centre

Customer review rating 4.4/5

Doris Families - 28/06/2019 AccorHotels certified review

International standard of the room, very thoughtful & caring for everything we need. Breakfast is superb with many variety. Especially is convenient location only few minutes walk towards the shopping street!

Dear Ms. Doris Pei Loh W., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Venue is accessible and very clean rooms

Customer review rating 4.4/5

M. A. Families - 26/06/2019 AccorHotels certified review

Rooms are really clean and spacious. Really comfortable beds. There’s also a handphone for tourists to bring out and use if needed. Location is also very near to many food places and shopping areas. However, staff at reception are a little inflexible when we already indicated a early check in after a midnight flight. We had to pay S$50 literally get the earliest check in at 12pm.

Dear Ms. A. Kok K., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are afraid that free early check in was not available and ask you extra fee even you tired. I appreciate if you could understand we ask early check in fee for all of guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will more make efforts to improve the quality of our service and looking forward to welcoming you back in the near future. Yours sincerely Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Great service! Nice room.

Customer review rating 4.4/5

Anonymous Couples - 25/06/2019 AccorHotels certified review

The front desk agent was a super nice lady who greeted us each time of seeing. We stayed for two separate nights. On the second stay, she immediately recognized us and treated us as return customers.

Dear Kenan We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dean Daniels General Manager Mercure Sapporo

Can be improved

Customer review rating 4.4/5

Raymond T. Families - 24/06/2019 AccorHotels certified review

Overall, the stay was okay. But breakfast spread at this hotel was probably nowhere near the standard of an international chain hotel. Spread was limited not many choices for people of different nationalities and ages.

Dear Wee Chin Thank you for choosing to stay at Mercure Sapporo and for taking an opportunity to share your experience here. On the other hand, we apologize about your experience with our Food & Beverage and culinary team. We will immediately share this issue internally. Your feedback is essential to improve the quality of our service. If you have any chance to come back to Sapporo, please visit us again! We are looking forward to welcoming you back again in near the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Excellent customer service and great location!

Customer review rating 4.4/5

Vincent C. Couples - 23/06/2019 AccorHotels certified review

The staff who checked us in on our first day of arrival is very good. I didn’t get her name but she is efficient, friendly, polite and demonstrated good customer service.

Dear Mr. Khek Woi C., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Excellent hotel with modern facilities

TripAdvisor rating 4.5/5

Navigator08697565615 Family - 23/06/2019 TripAdvisor review

My family of 3 had a very spacious & well-furnished room. The toilet, bathroom & vanity area are separated from each other & the facilities are new & modern. It was also easy to find nice restaurants at the vicinity.

Dear Navigator08697565615 Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you satisfied our facilities and location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SAKAI Guest Experience Supervisor Mercure Sapporo

Awesome

Customer review rating 4.4/5

F. Families - 22/06/2019 AccorHotels certified review

Stayed at the premiere room for 3 nights, it was comfortable and clean. Like the bathroom amenities using L'occitane product. Hotel staff was friendly and helpful. Nice location, can reach many places by walking distances.

Dear Ms. F. Fariaty, We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location

Customer review rating 4.4/5

Delphine Families - 22/06/2019 AccorHotels certified review

Chose this hotel for its location. Driving out is really difficult as you will have to wait to get your car. Automated system parking. It doesn't help that its faulty during my stay. Thankfully, the hotel is nearby most of the places of interest. All walkable distance. Please note that I wrote the same comment on trip advisor. I believe one of your staff wanted a detailed description. I would appreciate if you can forward this to the staff in charge. Fyi, the automated system to park the car was doing fine when I arrived. It was faulty when I was heading out for night gathering with friends. Had to wait for quite awhile before I could get the car. The 2nd day to save the trouble of waiting to get the car, i decided to move around without the car which save the fact that the hotel has really good location. But I've to praise the carpark attendants who were trying their best in the cold to help us get the cars as fast as they can and trying to explain with minimal English to a few (foreigners) hotel guests while more car owners were gathering to get the cars. The hotel might want to work on informing hotel guests who drives on alternatives to park nearby if they have to drive out often rather having to wait for quite awhile for their cars. After staying in Accor Hotels around Asia, I was quite taken aback with the carpark situation here. Valet service will probably be faster. I still love the service & always being in the right locations with the right prices for the hotel. Hopefully, this feedback helps. Cheers.

Dear Ms. Delphine C., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments, and we will share your comments including about parking lot with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will make efforts to improve the quality of our service and looking forward to welcoming you back. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Great

Customer review rating 4.4/5

J Families - 21/06/2019 AccorHotels certified review

It was generally great. Prime location and welcoming staff. Bathroom condition could be better. Bathroom was a bit smelly.

Dear Mr. Jaehyun H., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. And then, our apologies for making you uncomfortable in regards to bathroom. I will share your comments with our team. To ensure your comfortable experience here next time, we will improve points you mentioned as much as we can. We look forward to seeing you again at Mercure Sapporo soon. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Always good

Customer review rating 4.4/5

Michael Business - 19/06/2019 AccorHotels certified review

Wish the hotel had a pool, but everything else was wonderful.

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
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