Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.4/5 6,664 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 6,664 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
Merlene Couples - 17/07/2018 AccorHotels certified review
« Great stay at Mercure Sapporo! »

Stayed at Mercure Sapporo for three nights, it was awesome. The bed was soft and comfortable, and we had everything we need handy. Aside from the usual complimentary water, the fridge has many stuff that quench our thirst. The staff was very friendly and accommodating as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Merlene Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. This is our pleasure to receive your warmest feedback, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your next travel brings you back to Sapporo, please visit us again. Warm regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Sl W. Business - 15/07/2018 AccorHotels certified review
« My stay was average. »

It was ok. The WiFi connection wasn’t good at all and the room was very dark. I was there for only 1 night. Also, I was disappointed there was no room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shauna Thank you for taking the time to tell us about your experience at the Mercure Sapporo. We sincerely apologize for any inconvenience due to WiFi issue. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

L. C. Families - 12/07/2018 AccorHotels certified review
« Excellent,good location »

Friendly staff , clean and comfortable room,superb breakfast.Will definitely stay again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L. Great feedback of the Hotel thank you so much for sharing your experience. We take great pride in your satisfaction, and we are more than pleased that you could have a comfortable stay here. Should your next travel brings you back,please visit us again. We are looking forward to welcoming you back. Best regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kelvin K. Families - 09/07/2018 AccorHotels certified review
« Perfect location, attentive staff, nice rooms. »

The location was excellent and within walking distance to shops and restaurants. The front desk and restaurant staff were fantastic and took care to make sure we were settled in well. The room was clean, comfortable, and well equipped. However, I could not connect to the WiFi in my room, but it was a welcome respite from work nonetheless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kelvin Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are happy to hear that you liked the location of our hotel. However we are sorry for making you disappointed due WIFI issue. I have asked our maintenance team to check it. Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Warm Regards Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

T. B. L. Friends - 09/07/2018 AccorHotels certified review
« Good »

The staff, particularly those at the reception were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your feedback. I'm relieved to hear that you were not hurt. I have had the housekeeping team check all rooms slippers and have highlighted your comments with the teams. Thank you for providing us your experience. We hope to see you in your next arrival. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Alfred C. Couples - 09/07/2018 AccorHotels certified review
« Nice stay experience »

I can feel how customer oriented during communication before stay. Nevertheless I really experience how welcome to us during my stay. That is wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. This is our pleasure to receive your warmest feedback, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your next travel brings you back to Sapporo, please visit us again. Warm regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Vichuta N. P. Families - 09/07/2018 AccorHotels certified review
« Perfect as usual »

I stayed only 1 night at Mercure because there were no room vacancy in that period.I am Accor member for so long and I found the Stardard is higher and higher specially in Japan. My kids love Accor hotel because kids are always special guests!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vichuta Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Business - 08/07/2018 AccorHotels certified review
« As always, very satisfied »

This was the third time I stayed at Mercure Sapporo. The facility and service have been consistently excellent--the room was very comfortable, updated and clean; staff always helpful; and the location could not have been better.

Our hotel has responded to the review
Our hotel has responded to the review

ミューゼ 様 毎年メルキュールホテル札幌をご利用頂きまして誠にありがとうございます。またご感想をお寄せいただきまして重ねて御礼申し上げます。 身に余るお褒めのお言葉を頂戴致しまして大変嬉しく存じます。サービスに関するお褒めのお言葉はスタッフにとって何よりの励みとなります。 札幌でのショッピングを毎年楽しみにされていると、担当させていただいた女性スタッフからお伺いしております。 ぜひまた来年も当ホテルにお迎えできますよう、ご期待に添うサービスをご用意して、心よりお待ちいたしております。 ありがとうございました。 依田 Assistant Front Office Night Manager メルキュールホテル札幌

Henry Couples - 08/07/2018 AccorHotels certified review
« Wonderful »

Clean, friendly, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Thank you for choosing to stay at Mercure Sapporo and for taking an opportunity to share your experience here. We take great pride in your satisfaction, and we are more than pleased that you could have a comfortable stay here. Should your next travel brings back to Sapporo, please visit us again. We are looking forward to welcoming you back! Best regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Vanilla's J. Families - 07/07/2018 AccorHotels certified review
« Lovely Hotel; Spacious Room; Plenty of Amenities; Nice Ambience; Good Location »

This hotel was what Accor hotels were supposed to be. Lovely, simple and contemporary decoration. My room was big enough to put 2-3 luggage open and still had space left to walk around. A lot of amenities were provided in room. The vending machine and ice maker were set up in a closed-door room, so the noise would not disturb nearby rooms. Overall ambience was nice. Lighting and aroma were appropriate and relaxing. Location was good. Lawson was within 100 meters while the opposite direction offered a lot of restaurant, including Ramen alley. Nijo market was just 3-4 blocks away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying with us at Mercure Sapporo. We hope you had been enjoyed your time with us. We appreciate that we could have good reputation about our location on your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Keith M. Couples - 07/07/2018 AccorHotels certified review
« Nice, clean hotel in central location with friendly and courteous staff. »

The Mercure Hotel Sapporo is conveniently located in Susukino with convenience stores, restaurants, shopping areas and sight seeing spots all easily accessible within reasonable walking distances. The rooms are clean, well kept and by Japan standards, comfortably-sized. The staff (front desk (Mr. Kim specifically), restaurant (Mr. Hideo Sato especially), house keeping and not least of all, the general manager Dean) were always courteous and went out of their way to greet and offer their assistance. We will definitely stay here again on future trips to Sapporo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you so much for you r comments regarding your recent stay with us here at the Mercure Sapporo. It was an absolute pleasure to meet you and thank you for highlighting Hideo and Kim-san. They are both amazing team members and it is great to see them being spotlighted bby our guests. I look forward to your next visit to Sapporo. Warm Regards, Dean Daniels General Manager Mercure Sapporo

See W. L. Couples - 06/07/2018 AccorHotels certified review
« Hotel is nice area »

I have no complaints except good ones! Room was ready early and I am very happy with the upgrades. I just wonder why the points for my stay is not updated in my Accor account? Please help to check why no points is given.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at Mercure Sapporo. Regarding your points, we can see that 42,500JPY excluding tax for 4 nights is credited on our system for sure. If your account is not still updated, could you kindly contact accor customer center by e-mail from your account or by phone? (+65… 9am-6pm [Mon-Sat] Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

J. L. G. Families - 03/07/2018 AccorHotels certified review
« Very Good »

Overall it was very good. Good amenities and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J. We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Mia Families - 03/07/2018 AccorHotels certified review
« good location! »

Staff so nice. Hotel is stay at good location! but room quite small and clean room each day not quite clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nisachon Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are happy to hear that you liked the location of our hotel. On the other hand, we apologize about cleanliness of the room. We take your experience as an important feedback in order to provide perfect stays to all of our valued guests. We hope you will visit us again in your next arrival. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Steven Families - 02/07/2018 AccorHotels certified review
« Enjoyable »

The service and hospitality was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steven Thank you for choosing to stay at Mercure Sapporo and for your warmest feedback to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this. Should your next trip bring you back to Sapporo, please visit us again. Thank you ! Best regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

P. N. Friends - 01/07/2018 AccorHotels certified review
« Ms »

Very comfortable stay. The front desk staff are very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Pauline, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Sum C. H. Families - 30/06/2018 AccorHotels certified review

Near subway hosuisushikino, room very spacious, with a bath tub. Just within walking distance to sushikino

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sim Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. This is our pleasure to receive your warmest review, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your next travel brings you back to Sapporo, please visit us again. Warm regards, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Garry L. Families - 29/06/2018 AccorHotels certified review
« Good location »

Nice place and good location. Staff wasn’t exactly flexible though. I remembered asking a breakfast staff if I can take the table next to my relative’s table. He replied no and lead me to another table. Quite shocked and puzzled even though the table next to them is not occupied. There’s only used plates lying on the table which is waiting to be cleared. Kinda disappointed with the kind of inflexibility that we have to sit far apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Thank you for choosing to stay at Mercure Sapporo and for taking your time to give us your comments regarding your stay here. We are terribly sorry to hear about your restaurant experience. We will share your feedback with restaurant team and promise you not to make same issue happen to you. If you have any chance to come back to Sapporo, and we will provide you better experience here. Thank you again for your feedback to us. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Ga Couples - 29/06/2018 AccorHotels certified review
« Enjoyed the lodging and location but had some issues with parking »

We enjoyed the lodging and accommodations -- the room was spacious and hotel staff was friendly and helpful. Unfortunately, we had issues with the parking attendant at the back of the hotel in the morning. He was obviously favoring Japanese guests by helping three groups before us even though we were next in line. This was the only time in our two weeks in Japan that we encountered blatant discrimination, and unfortunately this was the most disappointing experience of our vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Gina Thank you for choosing to stay at Mercure Sapporo and for taking your time to give us your comments regarding your stay here. Please accept my sincerest of apologies for the actions of parking staff. I will share your feedback with parking staff and promise you not to make same issue happen to you. If you have any chance to come back to Sapporo, and we will provide you better experience here. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kelvin K. Couples - 28/06/2018 AccorHotels certified review
« Comfortable »

A high quality room with professional services provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dean Daniels General Manager Mercure Sapporo

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