Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

Our hotels AccorHotels
4.4/5 6,353 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,353 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Eric W. Families - 12/04/2018
« Excellent location. Nice breakfast. Comfort room. »

Excellent location. Nice breakfast. Comfort room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chunhao W., Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. This is our pleasure to receive your warmest review, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your next travel brings you back to Sapporo, please visit us again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

AccorHotels certified review
Phyllis Families - 10/04/2018
« A big room suitable for family »

The room for four is big that we were all satisfied. The washroom is big too! That’s good! However, the towels and the blankets were not clean enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fung C., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Anonymous Families - 07/04/2018
« Good hotel. Nice rooms »

Very professional service. Good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shane Leigh D., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

AccorHotels certified review
L. K. Y. Couples - 04/04/2018
« Below my expectations but location is good indeed »

Room is too dusty!!! The funniest thing is the receptionist told me that bottle water only provides in my first day of stay even I stay 5 days. And the reason is I paid with airline staff rate! I always book a hotel with a staff rate around the world, but this is my first time to have a such bad experience. Or maybe I paid a cheaper price with a staff discount rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Y., Thank you so much for taking the time to share your experience and my apologies for the inconveniences during your stay. The Housekeeping team has been advised of your comments regarding dust in the room and I thank you for your honest feedback. In regards to mineral water the rooms are not stocked daily with water unless the privilege room type. As you were a classic member the staff may have offered the complimentary water on arrival. We encourage our guests to use the tap water as this is pumped directly from a spring beneath the Hotel. This also assists with limiting the plastic waste that is prevalent in the world today. I understand that you are a frequent traveller and your feedback is extremely important to the Hotel. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Anonymous Families - 04/04/2018
« Excellent »

Excellent !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheung S., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Monica C. Families - 03/04/2018
« A fabulous experience, wonderful staff and comfortable rooms. The location was perfect too. »

A fabulous experience, wonderful staff and comfortable rooms. The location was perfect too. My daughter broke her leg skiing and the staff were very accommodating to our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica P., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Victor Families - 03/04/2018
« Nice staff, great location1 »

From check-in, very nice and helpful staff. room is quiet and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Victor L. We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

AccorHotels certified review
J. Families - 03/04/2018
« Mostly great »

There are plenty of dust on the shelf beside the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jihyuk J., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Danielle Families - 03/04/2018
« Convenient, clean and comfortable »

The staff was very helpful and they were able to effectively communicate with us in English. The location was very convenient. The rooms were clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle C., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Reza Families - 02/04/2018
« Easy and convenient »

Smooth check-in and check-out, strategically located. Basic service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reza M., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Laura Families - 02/04/2018
« Excellent! Location, breakfast, cleanliness, service »

Excellent hotel. However we booked 1 room with 2 twin beds and 1 room with 2 double beds but they only gave us twin beds for both rooms. So the beds/sleeping arrangements were a bit uncomfortable. Other then that, all was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura D., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Anonymous Families - 02/04/2018

Comfortable, convenient and centrally located. Great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Robert V., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Eileen K. Families - 01/04/2018
« Happy Stay at Mercure Sapporo »

I am glad to stay at the hotel from 19 to 23 Mar. The location is perfect for shopping and the room is cosy. I would like to specially mention a few staff who helped me cope with a few situations. Firstly my dad forgot his medicine and left them in our last hotel. Mr Kim from the front desk kindly helped to call up the last hotel to enquire. When the medicine was not found. Mr Kim provided us with contact of a local international hospital which we managed to visit to acquire the medicine. We were also careless to leave our laptop adaptor in one of our last hotels. Ms Miho Horii and Ms Nakomi (from the front desk) spend some time to help me liaise with the hotel to arrange for a send over. I was truly impressed by Mercure Sapporo and was glad that we I chose this hotel for my 4 nights stay. Thank you to the above people for your kindness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen K., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
R. B. Z. Families - 01/04/2018
« Good location with convenient shuttle bus service to Sapporo Station »

Facilities noted to be all well functioned. Receptionist are all very helpful in providing information with well spoken English. We are very happy with our stay at Mercure Sapporo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Binti Z. R., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
I. K. K. V. Families - 31/03/2018

So far so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kin Kwok Vincente I., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Michelle T. Families - 31/03/2018

The room too cold but overall is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee Mei t., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Roy Couples - 30/03/2018
« All staff were friendly and helpful. »

Probably because your staff were able to understand some English and were very friendly that made us felt welcome. Tq to Ms Hiromi and even your shuttle bus captain was happy and nice to provide service. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy O., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Ng Y. H. Couples - 30/03/2018
« Good location n free wifi phone »

Near to airport bus, room spacious,however poor housekeeping n water heater is not very hot which is important during winter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng Yong h., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Anyda M. D. D. Friends - 28/03/2018
« Near to other places »

I was dissapointed, when i asked about the mineral watter for my room. I looked the other visitor had some mineral watter, but for me it was needed to requested. And the anwered from the receptionist it was not kindly. Eventhought finally she gave me the mineral watter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anyda Meidiana D., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yours sincerely Isao Otomo Front Office Manager Mercure Sapporo

AccorHotels certified review
Mk Couples - 26/03/2018
« Staff is helpful and the overall facilities are good. »

Location of the hotel is excellent and approaching to restaurants is easy and convenient. The front desk staff is helpful and willing to give useful tips to my journey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming Kee, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

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