Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.4/5 6,854 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,854 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
Philip L. Couples - 18/09/2018 AccorHotels certified review
« Wonderful and an adventure where we have to make our way from Hakodate to Lake Toya and then to Sapporo. Our hearts goes to the affected citizens who had to pick up the pieces. »

Although there was an electrical outage, climbed 13 floors to my room and no water - my wife and I was awed with the service of your reception staff who checked us in. We checked in on 6 Sep 2018 and stayed for 2 nights. Our room # 1024, and 10 mins later there she was with our heavy luggage! I expected the Bell Boy to bring up the luggage. Her service was beyond the call of duty, I am 67 years old and did struggled to bring it to 3rd level for check in. I was pleasantly surprised when Management organised pastries, mineral water and hot drinks during meal times throughout the 2 days. Although it was a simple meal but to us it was the best meal we had for the City was blackout and we had difficulty finding food. Itreflects the customer first philosophy of Dean and his staffs who are always smiling with kind words. This will leave a lasting impression for our holiday in Hokkaido not the bad but the compassion of fellow humans in time of need. Foreign land, Smiling faces and guiding hands Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miku Suzuki Front office Team Leader Mercure Sapporo

Anonymous Families - 15/09/2018 AccorHotels certified review
« Good »

relaxed. good location. Bath room was spacious. There was no explanation on the facility inside the hotel. We wanted to eat in the hotel right after checked in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuki Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Jongho B. Families - 12/09/2018 AccorHotels certified review
« It was unforgetable staying. »

Hotel staffs did show us selfless heroism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jongho We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Business - 12/09/2018 AccorHotels certified review
« Wonderful staff during trying time with no electricity after earthquake. »

Very Clean friendly and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike We very much appreciate your comments and your praise of the team during and after the earthquake. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kellie Business - 07/09/2018 AccorHotels certified review
« Excellent »

The staff are always so accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dean Daniels General Manager Mercure Sapporo

Rebecca Families - 07/09/2018 AccorHotels certified review
« Overall is good »

Staffs are nice, polite and helpful. Location is great, it's closed to subway and bus stop area. The only thing I do not like the most is the shower in bathroom, the shower holder which is not adjustable, so the water can only spray the same spot. Other than this overall is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Mui Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Sally K. Friends - 06/09/2018 AccorHotels certified review
« Great Place to stay »

Good sized and well appointed rooms in a very convenient location. Very helpful and friendly reception staff. All in all, a great place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally Lei Kuen We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dean Daniels General Manager Mercure Sapporo

Ck Solo - 06/09/2018 AccorHotels certified review

Pros: - convenient location - comfortable bed & pillows - clean (except for shower curtain) - free minibar & Handy phone (though I didn't use it as I had roaming) Cons: - shower curtain smelled badly of mildew - terrible wifi - mediocre breakfast (skipped after the first morning)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clara We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Rabab B. H. Families - 05/09/2018 AccorHotels certified review
« Basic hotel experience less than you expect from a 3 star hotel. »

The rooms are extremely small. The rooms are not very clean. Daily cleaning in not good. WiFi is very slow. Reception staff are very friendly and very helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rabab Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Lilian Families - 03/09/2018 AccorHotels certified review
« Spacious and convenience »

Good location and spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lai Ying, We cordially appreciate your kindest comments regarding your stay at the Mercure Sapporo and constant loyalty to the Accor Hotels. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Couples - 30/08/2018 AccorHotels certified review
« Great hotel in great location »

easy checkin and checkout. beautiful and comfortable rooms and lots of space!

Our hotel has responded to the review
Our hotel has responded to the review

Dear vatthana Thank you for your feedback and great comments regarding the location and rooms. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Families - 29/08/2018 AccorHotels certified review
« Comfortable stay and very good service. »

Centrally located hotel that provides good friendly service and clean comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are pleased to hear that you liked the location of our hotel,. Thank you again for taking the opportunity to share your experience. Should your next trip brings back to Sapporo, please visit us again. We are looking forward to seeing you again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Koala Families - 28/08/2018 AccorHotels certified review
« Suffocating check-in lobby »

The room is clean, the funiture is new. But the air-conditioning at the check-in lobby is not quite well. Especially when there are lots of guests gathered there. It smells bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lai Yee Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Daniel H. Couples - 26/08/2018 AccorHotels certified review
« Great place to stay and good staff »

Stayed for 7 days and Ms. Noriko Uozumi is so helpful in searching places for us to dine. Mr. I Otomo was helpful in securing a room for us on the 25th du to the typhoon, however, luckily we were able to get the plane back home and didnt needed the room. Great location, clean room & helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Hang Daniel Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are very much happy to receive your lovey comment regarding Noriko-san, Otomo-san and location! Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Eng S. W. Families - 26/08/2018 AccorHotels certified review
« Meet my expectation »

Friendly and helpful staffs especially Mr KIM, from the front desk and the breakfast team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eng Swee Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We very much appreciate for feedback regarding your breakfast experience, and we will share it with relevant departments. We hope to welcome you back again! Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Hy L. Families - 24/08/2018 AccorHotels certified review
« Good with convenient location »

The location is very convenient. The shops and restaurants are around the hotel. Buffet breakfast is good with many choices, but need to wait during peak hours. Staff are good in English and helpful. But kids accessories such as slippers are not available. The TV size is a bit small. Overall, our stay was satisfactory and we will stay there again in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ho Yan Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are pleased to hear that you liked the location of our hotel. Your feedback is valuable to us as we continue to fine tune our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Nicole C. Families - 23/08/2018 AccorHotels certified review
« Ok but may not consider for next travel »

Pros: - fast response - staff English is good - generally, staff are professional - good pricing for 2 adults and 2 kids - free drinks with refill everyday (not sure only for Accor member or not) - free breakfast (for Accor member) Cons: - the lights in the room are too dim - 2 twin beds (120cm each) are too small for 2 adults and 2 “big” kids - no washing machine and drying machine - the arrangement in the restaurant (breakfast time) is very poor. We went to eat breakfast at ~7:30am. It has long long queue but we saw that there are still many free seats inside the restaurant. Finally, we take ~25mins to enter the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai King Nicole, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with your breakfast at our restaurant. We would like to share your comment with our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Families - 23/08/2018 AccorHotels certified review
« Good. »

.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Alain, Nous apprécions cordialement vos commentaires détaillés concernant votre séjour au Mercure Sapporo. Nous sommes plus qu'heureux d'entendre que notre service pourrait répondre à vos attentes, et nous partagerons votre plus gentil commentaire avec notre équipe. Je suis certain que cette rétroaction servira d'encouragement à l'ensemble de notre personnel, alors que nous nous efforçons d'améliorer continuellement la qualité de nos services. Nous avons hâte de vous revoir au Mercure Sapporo et espérons que votre prochaine visite sera plus agréable que la précédente. Cordialement, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Maggie Couples - 23/08/2018 AccorHotels certified review
« Satisfied stay »

Clean and comfort environment, friendly staff, language is a lot improved compared to two yr back we visited Japan. First night the hotel toilet was smelly and we requested change room, staff was very efficient and approachable. We spent 3 nights there overall very satisfied and definitely will come back again if visit Japan in the future, and recommend to friends as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RongDi, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with our guestroom equipments. We would like to share your comment with our team when we review our equipment and amenities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Hsin Families - 22/08/2018 AccorHotels certified review
« comfortable and convenient »

comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hsin-Fu Thank you so much for the feedback and we are glad you enjoyed your time with the Hotel and in Sapporo. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

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