Mercure Sapporo 3 stars

TripAdvisor rating 4.5/5 1,405 reviews
Mercure Sapporo
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Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Nearby
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804
sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :   Touhou Line Hosui Susukino

  • EKIMAE-DORI :  

  • SAPPORO CITY TRAM :   Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Photo non contractuelle / Strictly non binding

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 205 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more
Mercure Sapporo Meeting Room

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,536 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,405 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Very satisfied

Customer review rating 4.4/5

Wang Couples - 17/04/2019 AccorHotels certified review

Room is comfortable Location is convenient Convenient store is near by Staffs are friendly and good in English If I have chance back to Hokkaido again, I’m sure I will choose Mercure hotel Sapporo!

Dear Ms. Kaicheng C., Thank you for such a great comments regarding your stay at Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty as always and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Everything is exceptional

Customer review rating 4.4/5

Anongnat R. Families - 17/04/2019 AccorHotels certified review

Location, cleanliness and staffs are excellent.

Dear Ms. Anongnat R., We very much appreciate your comments regarding your stay at the Mercure Sapporo. We are pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. We hope to see you again in the near future. Sincerely, Yours sincerely Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Warm welcome, nice service and good location.

Customer review rating 4.4/5

Suchala Families - 17/04/2019 AccorHotels certified review

Warm welcome and nice service. Our rooms are ready a little bit before standard check in time so we can check in early. Check in and check out are both easy and fast. Le club member feels special with thanks for welcome drink and some amenities. Free shuttle bus service between the hotel and the JR Sapporo station is good. Handyphone is useful. Breakfast is good and enough but maybe there are only 2 sets of food switching, doesn't have any noodles or ramen, same salad, same fruit and same bread every day.

Dear Ms. Suchala W., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

good location, friendly staffs

Customer review rating 4.4/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

The hotel is very near to the shopping street. The room was nice and comfortable.

Dear Kanyapatr, We cordially appreciate your constant loyalty to Accor Hotels and kindest comments regarding your stay with us. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Very satisfied

Customer review rating 4.4/5

Anonymous Families - 13/04/2019 AccorHotels certified review

The front desk was very helpful. The location of the hotel is good, many restaurants around,the room is spacious for a family considering you’re in japan.the only small improvement needed would be the variety of breakfast, it’s the same everyday.

Dear Hernan Lino, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; we would like to share your comment with our Food & Beverage team when we review our service procedure and assortment of drinks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Very good customer service

Customer review rating 4.4/5

Don A. M. K. Couples - 12/04/2019 AccorHotels certified review

Clean, love the amenities and service. Wanted a little more American tv stations.

Dear Don, It was a pleasure to meet you during your stay and thank you so much for taking the time to tell us about your stay at the Hotel. We would love to see you again in the future and I thank you for telling me of your experience at one of the local restaurants. Sincerely, Dean Daniels General Manager Mercure Sapporo

Nice stay, convenient location

Customer review rating 4.4/5

Clement Couples - 11/04/2019 AccorHotels certified review

It was convenient, service was good, rooms were dated with a tight bathroom. The darker furnishings made the room feel smaller. Room wasn't available when we arrived earlier, however the front desk held our luggage until check in which was nice.

Dear Mr. Clement Baldwin K., We very much appreciate your comments regarding your stay at Mercure Sapporo. It is always a pleasure to receive feedback. I will share with our team regarding you felt in the room . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Great

Customer review rating 4.4/5

Anonymous Families - 10/04/2019 AccorHotels certified review

Very positive. Staff was extremely helpful. Breakfast food was delicious!

Dear Mr.Ronald and Ms. Joanne N., Thank you for choosing Mercure Sapporo and taking your time to share your review here. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

Great location

Customer review rating 4.4/5

Ferry T. P. P. Couples - 09/04/2019 AccorHotels certified review

This hotel location is not far from the subway station, and there many restourant and shoop near the hotel

Dear Mr. Ferry P., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that our hotel has excellent reputation on your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

nice and clean

Customer review rating 4.4/5

Gigi C. Friends - 08/04/2019 AccorHotels certified review

staffs are nice and helpful

Dear Ms. Yun Chi C., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

Much better than expected

Customer review rating 4.4/5

Rowena Families - 07/04/2019 AccorHotels certified review

The hotel is close to everything with a decent size of beds. Buffet breakfast has a wide variety of choices.

Dear Man Yuen, We cordially appreciate your kind and very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Very good location

TripAdvisor rating 4.5/5

Departure41259171086 Couples - 06/04/2019 TripAdvisor review

This hotel location near the subway station, and also in susukino area. Not far from the hotel there nijo fish market that we can buy fresh seafood and we can also eat kaisendon. The staff also very nice and informative

Dear Departure41259171086 Thank you for taking the time to tell us about your experience at Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. SAKAI Guest Experience Supervisor Mercure Sapporo

NICE

Customer review rating 4.4/5

Vnytham Families - 04/04/2019 AccorHotels certified review

EVERYTHING IS PREFECT

Dear Ms. Hui N., Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to good score us. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

Comfortable

Customer review rating 4.4/5

Hong T. Couples - 04/04/2019 AccorHotels certified review

The stay was great overall. The only thing was the lead pencil in the room wasn't working. There's no lead left. Would be nice to have a pen in the room for guests to write notes.

Dear Hong T., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. Our apologies for the inconvenience caused of the lead pencil in the room.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

I was so happy staying in Mercure Sapporo

Customer review rating 4.4/5

Sophie Friends - 02/04/2019 AccorHotels certified review

Location, Room condition, staff, and everything was perfect!

Dear Ms. KyungSoo M., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

Great Location

Customer review rating 4.4/5

Rn Families - 02/04/2019 AccorHotels certified review

There was no complimentary drinking water and we don't feel like an Accor member

Dear Mr. Ronnie Lee Huat N., We very much appreciate your comments regarding your stay at the Mercure Sapporo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize again that the lack of recognition as one of our Le CLUB members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

wonderful

Customer review rating 4.4/5

Anonymous Friends - 02/04/2019 AccorHotels certified review

Front desk staff I met were so kind and helpful. specially thank you for the person who informed about limousine bus. Room was great with nice view. Thank you so much.

Dear Ms. Hyunju C., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that our hotel has excellent reputation on your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours sincerely Shihomi SAKAI (Ms.) Guest Experience Supervisor Mercure Sapporo

Excellent!

Customer review rating 4.4/5

Anthony Couples - 29/03/2019 AccorHotels certified review

Staff were very helpful and friendly. Liked the breakfast menu. Hotel facilities were really nice. Thanks for a lovely stay!

Dear Anthony, We cordially appreciate your kind and very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Great Stay!

Customer review rating 4.4/5

Darlene B. Couples - 28/03/2019 AccorHotels certified review

Guest Service, room cleanliness, location, value, this hotel had it all. We look forward to returning.

Dear Darlene What can we say but thank you so much for your feedback. We are certainly happy to hear that everything was perfect with your stay and we hope you had a wonderful time in Sapporo. We hope to see you again in the future and thank you for sharing your experience. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Good place to stay in Sapporo

Customer review rating 4.4/5

Robert P. Couples - 27/03/2019 AccorHotels certified review

Stopping over in Sapporo on our way to Honshu.

Dear Robert Thank you so much for your feedback and for choosing to stay at the Mercure Sapporo. We are always delighted to receive such positive feedback from our Leclub members and we look forward to seeing you again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
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