Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.4/5 7,018 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 10200.00 JPY Non member rate
From 10200.00 JPY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,018 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
Michelle Families - 09/11/2018 AccorHotels certified review
« Great staff experience and quality rooms »

Staff attentiveness was on point Rooms are clean and comfortable. Only constraint is the unloading of Baggage since it’s one way road and single lane. Can’t stop long if there are cars behind. Overall still pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with the ‘one way road and single lane’ as you mentioned (it’s unavoidable constraint due to the traffic at the central area in Sapporo). Possibly we can offer some space of temporary parking for unloading luggage or waiting someone, upon your request. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Supavat C. Families - 09/11/2018 AccorHotels certified review

Perfect from staff to room. Housekeeping hospitality so good. Smile....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Supavat, We cordially appreciate your kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Julinna G. Couples - 08/11/2018 AccorHotels certified review
« Cozy stay and good service »

Checked in earlier and got a free upgrade. The Taiwanese lady in the front desk is very nice. The room is spacious and have a coffee machine though we did not use it at all. We asked for a cheese knife to cut our cheese but the staff sent the whole set (knife, 2 forks and plates). This shows initiative. The staff was very helpful in giving us instructions on how to get to New Chitose airport. We are very satisfied with our stay and will choose Mercure sapporo again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julinna Thank you for choosing to stay at Mercure Sapporo and for taking an opportunity to share your experience here. We are delighted to receive your kind comment regarding our staffs. It is always a pleasant moment to receive a feedback from our valued guests so that we will be able to continuously improve the quality of services. We very much look forward to welcoming you back . Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Irene Families - 08/11/2018 AccorHotels certified review
« EXCELLENT LOCATION, CLEAN ROOMS, GREAT SERVICE »

When we step in the room we had a birthday surprise for both myself and my husband. Thank you for decorating our room with heart balloons, a pair of towel swans and heart cookies. The rooms are clean and we have no problem communicating with the reception staff in English, Location is excellent near to lots of restaurants and places of interests. Once again thank you for making our stay a memorable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene Siew Kiang Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. This is our pleasure to receive your warmest review, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and we look forward to welcoming you back on your next trip! Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Joanne Couples - 07/11/2018 AccorHotels certified review
« i Had a Great and pleasant stay at Mercure Hotel. »

Hi, Thank you for the wonderful and pleasant stay at mercure hotel sapporo. our stay there was enjoyable and hassle free. the staff at the hotel were all very helpful, attentive to ensure and satisfy guests demands. As it was our anniversary celebration, the hotel upgraded us to the privilege level. Thank you for the special upgrade. Will definitely look forward to staying at your hotel again when i visit Sapporo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne Hui Ming, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. At Mercure, we strive to provide a superior service experience for every customer; as you mentioned, we are always trying our best to offer some kind of specialty (room upgrade, welcome drink etc. upon availability) for our Le Club members & guests staying with us for special occasion. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

L. M. Families - 07/11/2018 AccorHotels certified review
« Service & Clean good »

The experience that I stayed here was the best experience of hotel service that I received while traveling to Japan.

Our hotel has responded to the review
Our hotel has responded to the review

Myunghwa님께, Mercure Sapporo에 대한 귀하의 의견에 진심으로 감사 드리며, 저희 서비스가 귀하의 기대에 부응 할 수 있다는 것을 기쁘게 생각하며, 귀하의 소중한 의견을 우리 팀과 공유 할 것입니다.이 의견은 격려의 역할을 할 것입니다. 우리 직원 모두에게 지속적으로 서비스 품질을 향상시키기 위해 노력하고 있습니다. Mercure Sapporo에서 다시 만날 수 있기를 기대하며 다음 방문이 이전과 같이 즐겁기를 바랍니다. 감사합니다. Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

John Couples - 06/11/2018 AccorHotels certified review
« Comfortable but hot »

Excellent staff, accommodation and breakfast. However we found the temperature in the hotel above our normal comfort level and with only heating being available we had to open the window to reduce the temperature for a good sleep. We have noticed that Japanese hotels run temperatures above the normal level we are used to. Dropping the temperature 2-3 degrees would save money and the environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with our central air-conditioning system. We cannot change the setting of cold/warm air for our whole building so frequently, therefore we would like to ask your kind understanding for this kind of insufficiency due to the climatic variances. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Varit H. Couples - 06/11/2018 AccorHotels certified review
« Very helpful staff and excellent service »

We are very pleased by the staff who are very promptly helpful and friendly service minded. Our stay won’t be that enjoyable without them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varit, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Richard Families - 06/11/2018 AccorHotels certified review
« Unfortunately No Aircon in the Room »

Staying in this hotel is just Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with our central air-conditioning system. We cannot change the setting of cold/warm air for our whole building so frequently; therefore we would like to ask your kind understanding for this kind of insufficiency due to the climatic variances. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Ruengwit T. Families - 03/11/2018 AccorHotels certified review
« Best as always »

Make us satisfied as same as last time that we have stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ruengwit T., We appreciate that we could have good reputation on your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Anonymous Couples - 03/11/2018 AccorHotels certified review

Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Roslyn M., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Lam E. L. Friends - 02/11/2018 AccorHotels certified review
« Our stay - 24 oct -27 Oct ( check out 27 oct) »

On behalf of Mr Fong / Mrs Fong W.-LAM EE l. - ( Accor member -classic) It was a pleasant stay, very convenient to the train station, restaurant and shopping. Your front desk reception provide excellent customer service. The only thing which was our room toilet , which was unpleasantly smell of urine. We have made it known to the front desk the next day. Thank you for the prompt action. MRS FONG -Lam Ee l.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fong Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Dan Couples - 02/11/2018 AccorHotels certified review

A good time for staying in sappora

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Chung Thank you so much for the feedback and we are glad you enjoyed your time with the Hotel and in Sapporo. We look forward to your next visit and welcoming you back. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

C. U. Couples - 02/11/2018 AccorHotels certified review
« בסה"כ, מומלץ מאד! תמורה הולמת למחיר! »

We stayed 2 nights, 7-8 October and 13-14, October 2018, a comfortable hotel great hospitality and very professional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear U. Thank you for choosing to stay at Mercure Sapporo, and we very much appreciate for your warm feedback regarding your most recent stay here. If you have any chance to travel to Sapporo, please visit us again! All of our staffs are looking forward to seeing you again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Nundhaputt A. Families - 02/11/2018 AccorHotels certified review
« Hotel staffs are awesome. »

On the October 29,2018. we left the hotel very early in the morning, around 04:50. checking out process is very simple and fast. we went down to the main entrance on the 1st Floor and found that it's a bit heavy rain outside. we tried to get an umbrella but 500Y was gone and nothing left. we wanted to try again so my daughter ran up to the hotel counter for coin changing. Very surprisingly when my daughter asked her for exchange she quickly proceeded and gave my daughter for 2 umbrellas. it's very appreciated and so meaningful for us, very hard to forget! PLEASE send my thank you and appreciation to her:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nundhaputt We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Eugene L. Families - 02/11/2018 AccorHotels certified review
« Decent hotel in excellent location »

Pleasant stay for non smokers. Warm hearty breakfast. Excellent location for day & night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yousang Thank you for your time to share your experience here and in Sapporo! We are happy to hear that you liked the location of our hotel. Should your next trip brings you back to Sapporo again, please visit us. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Janet T. Couples - 01/11/2018 AccorHotels certified review
« We were not impressed much about this hotel, the only good thing was good location. »

Hotel located in a convenient location Staffs were not helpful in providing local information as well as transportation information Room was pre-set as heating by default. It was super warm in the room and we couldn’t change the temperature. We were so dehydrated due to the heat was too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet Thank you for choosing to stay at Mercure Sapporo and for taking an opportunity to share your experience here. We are glad to hear that you liked the location of our hotel. On the other hand, we apologize about for your disappointments. Your comments have been taken on board as we continue to improve our services and facilities. Thank you again for taking your time to share your experience, and we hope to see you again in your next arrival. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Peter Solo - 01/11/2018 AccorHotels certified review
« Excellent experience »

Wonderful staff speaking fluent English, a big plus for non-Japanese speaker like myself. Perfect location. Very comfortable room and amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kannis L. Couples - 30/10/2018 AccorHotels certified review
« outstanding service »

I was staying 17th Oct for 1 night and 20th for the 2nd night, both stay were satisfied about the facilities, cleanliness and very impressive service. I'd like to thank Ms. Min Yi at the front desk, for being very professional and nice during check in and even, after check out. For sure Mercure Sapporo will be my 1st choice in the fulture. Thank you very much for making my trip a plus!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kannis Thank you for the awesome feedback of the Hotel and for mentioning the great service received from Min Yi. she certainly is an asset to the Hotel. We are always delighted to receive such positive feedback from our Accor Plus members and I hope that in the nearest future we can have the opportunity to welcome you back again and provide more personalized experience for you. Once again, thank you for sharing your feedback. We look forward to welcome you soon again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Doris P. Families - 30/10/2018 AccorHotels certified review
« Pleasant stay »

The hotel room is clean and new. The interior design is modern. Value for money. The front desk staff is professional and courteous. Would recommend friends this hotel! Thumbs up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ChoyHo We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 10200.00 JPY Non member rate
From 10200.00 JPY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates