Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.4/5 7,045 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,045 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
Herman C. Couples - 16/11/2018 AccorHotels certified review
« Good service recovery »

Booked 2 nights. Got the key went to our room, once open door very shocked that the toilet was damn smelly. Went back to lobby to complaint and service manager on that day change room and upgrade our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herman, Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Miku Suzuki Front Office Team Leader Mercure Sapporo

Fanny L. Couples - 14/11/2018 AccorHotels certified review
« good location »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yeun Ping Fanny We very much appreciate your comments regarding your stay at the Mercure Sapporo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Arief S. Families - 13/11/2018 AccorHotels certified review
« Return For The Third Times »

very satisfy, very recommended, very good location... overall very very good..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arief S., We very much appreciate your comments regarding your stay at the Mercure Sapporo. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Miku Suzuki Front Office Team Leader Mercure Sapporo

J C. Families - 13/11/2018 AccorHotels certified review
« Mr »

Sincere staff and helpful staff(except one male staff in one night). Good platinum recognition. Location is also very convenient. Easy access to airport shuttle

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Miku Suzuki Front Office Team Leader Mercure Sapporo

Mac Families - 13/11/2018 AccorHotels certified review
« Great place »

Everything is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chye Huat L., We very much appreciate your comments regarding your stay at the Mercure Sapporo. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Yours sincerely, Miku Suzuki Front Ofice Team Leader Mercure Sapporo

Soca Families - 13/11/2018 AccorHotels certified review
« Great! »

Overall, i love stay in mercure. hotel position is near from anything, there are schedule for going to sapporo station. But unfortunately, i feel a little bit disappointed because my double baby stroller isn't enough in lift from 3F floor to our room. so before i'm going to our room, my baby dan my child must stand up first and i fold my stroller first the we going up to our room :( everyday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soca , We very much appreciate your comments regarding your stay at the Mercure Sapporo. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Yours sincerely Miku Suzuki Front Office Team Leader Mercure Sapporo

Lam Couples - 12/11/2018 AccorHotels certified review
« Good location, friendly staff »

The hotel location is superb. Airport limousine stop is nearby. Subway stations are within walking distance. Surrounded by restaurants, convenient stores. Staff are friendly and helpful. Hotel room is clean but the washroom have a weird smell which may due to poor sanitation piping. There's a janitor room located next to my room. Early morning before 9am, the janitors will gather and chit chat outside the janitor room prior to their working hour. It's quite disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin Thank you for choosing to stay at Mercure Sapporo and for taking your time to give us your comments regarding your stay here. On the other hand, we apologize about your experience with housekeeping team. We will immediately share this issue internally and assure you that it will not happen in the future. Thank you again for sharing your experience. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

L. Couples - 11/11/2018 AccorHotels certified review
« Fantastic stay »

Location is great as the hotel is right in the center of everything that’s happening. The airport bus is also available right across from the hotel. Rooms are very clean and big for Japanese size although I did take the larger room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun Suk Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We look forward to your next visit and welcoming you back. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Yc L. Couples - 11/11/2018 AccorHotels certified review
« Easy access and comfortable hotel in Sapporo »

This hotel is very near the subway station, hotel is comfortable to stay in. Breakfast at the hotel is good and plentiful. Hotel room is clean and the staff are very courteous especially from the service staff during breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yew Chuan Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here! We appreciate for your kind review and are happy to hear that you could enjoy staying in Sapporo. Should your next travel bring you back to Sapporo again, please visit us. We very much look forward to welcome you back again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Michelle Families - 09/11/2018 AccorHotels certified review
« Great staff experience and quality rooms »

Staff attentiveness was on point Rooms are clean and comfortable. Only constraint is the unloading of Baggage since it’s one way road and single lane. Can’t stop long if there are cars behind. Overall still pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with the ‘one way road and single lane’ as you mentioned (it’s unavoidable constraint due to the traffic at the central area in Sapporo). Possibly we can offer some space of temporary parking for unloading luggage or waiting someone, upon your request. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Supavat C. Families - 09/11/2018 AccorHotels certified review

Perfect from staff to room. Housekeeping hospitality so good. Smile....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Supavat, We cordially appreciate your kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Julinna G. Couples - 08/11/2018 AccorHotels certified review
« Cozy stay and good service »

Checked in earlier and got a free upgrade. The Taiwanese lady in the front desk is very nice. The room is spacious and have a coffee machine though we did not use it at all. We asked for a cheese knife to cut our cheese but the staff sent the whole set (knife, 2 forks and plates). This shows initiative. The staff was very helpful in giving us instructions on how to get to New Chitose airport. We are very satisfied with our stay and will choose Mercure sapporo again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julinna Thank you for choosing to stay at Mercure Sapporo and for taking an opportunity to share your experience here. We are delighted to receive your kind comment regarding our staffs. It is always a pleasant moment to receive a feedback from our valued guests so that we will be able to continuously improve the quality of services. We very much look forward to welcoming you back . Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Irene Families - 08/11/2018 AccorHotels certified review
« EXCELLENT LOCATION, CLEAN ROOMS, GREAT SERVICE »

When we step in the room we had a birthday surprise for both myself and my husband. Thank you for decorating our room with heart balloons, a pair of towel swans and heart cookies. The rooms are clean and we have no problem communicating with the reception staff in English, Location is excellent near to lots of restaurants and places of interests. Once again thank you for making our stay a memorable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene Siew Kiang Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. This is our pleasure to receive your warmest review, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and we look forward to welcoming you back on your next trip! Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Joanne Couples - 07/11/2018 AccorHotels certified review
« i Had a Great and pleasant stay at Mercure Hotel. »

Hi, Thank you for the wonderful and pleasant stay at mercure hotel sapporo. our stay there was enjoyable and hassle free. the staff at the hotel were all very helpful, attentive to ensure and satisfy guests demands. As it was our anniversary celebration, the hotel upgraded us to the privilege level. Thank you for the special upgrade. Will definitely look forward to staying at your hotel again when i visit Sapporo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne Hui Ming, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. At Mercure, we strive to provide a superior service experience for every customer; as you mentioned, we are always trying our best to offer some kind of specialty (room upgrade, welcome drink etc. upon availability) for our Le Club members & guests staying with us for special occasion. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

L. M. Families - 07/11/2018 AccorHotels certified review
« Service & Clean good »

The experience that I stayed here was the best experience of hotel service that I received while traveling to Japan.

Our hotel has responded to the review
Our hotel has responded to the review

Myunghwa님께, Mercure Sapporo에 대한 귀하의 의견에 진심으로 감사 드리며, 저희 서비스가 귀하의 기대에 부응 할 수 있다는 것을 기쁘게 생각하며, 귀하의 소중한 의견을 우리 팀과 공유 할 것입니다.이 의견은 격려의 역할을 할 것입니다. 우리 직원 모두에게 지속적으로 서비스 품질을 향상시키기 위해 노력하고 있습니다. Mercure Sapporo에서 다시 만날 수 있기를 기대하며 다음 방문이 이전과 같이 즐겁기를 바랍니다. 감사합니다. Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

John Couples - 06/11/2018 AccorHotels certified review
« Comfortable but hot »

Excellent staff, accommodation and breakfast. However we found the temperature in the hotel above our normal comfort level and with only heating being available we had to open the window to reduce the temperature for a good sleep. We have noticed that Japanese hotels run temperatures above the normal level we are used to. Dropping the temperature 2-3 degrees would save money and the environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with our central air-conditioning system. We cannot change the setting of cold/warm air for our whole building so frequently, therefore we would like to ask your kind understanding for this kind of insufficiency due to the climatic variances. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Varit H. Couples - 06/11/2018 AccorHotels certified review
« Very helpful staff and excellent service »

We are very pleased by the staff who are very promptly helpful and friendly service minded. Our stay won’t be that enjoyable without them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varit, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Richard Families - 06/11/2018 AccorHotels certified review
« Unfortunately No Aircon in the Room »

Staying in this hotel is just Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s regrettable that you had some inconvenience with our central air-conditioning system. We cannot change the setting of cold/warm air for our whole building so frequently; therefore we would like to ask your kind understanding for this kind of insufficiency due to the climatic variances. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Ruengwit T. Families - 03/11/2018 AccorHotels certified review
« Best as always »

Make us satisfied as same as last time that we have stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ruengwit T., We appreciate that we could have good reputation on your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Anonymous Couples - 03/11/2018 AccorHotels certified review

Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Roslyn M., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

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