Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.5/5 1,378 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,243 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,378 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Friends - 11/01/2019 AccorHotels certified review
« A comfy stay in a great location right in the heart of Sapporo »

The Mercure Sapporo is a great base from which to explore the sights of Sapporo. The location of the hotel in Susukino means that there is plenty of action right at your doorstep, while the hotel is also close to several subway stations, making getting around town so easy. The rooms are spacious and comfortable, and stocked with everything you need for a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are very fortunate to be in a prime location in Sapporo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kate Families - 10/01/2019 AccorHotels certified review
« Good location hotel and clean room »

Staff speak good English so it is easy to communicate. Hotel is located near to shopping streets and eateries so it is convenient to us. Hotel room is clean too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine Thank you for choosing to stay at Mercure Sapporo and for your warmest feedback to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this. Should your next trip bring you back to Sapporo, please visit us again. Thank you Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Jeremy Friends - 09/01/2019 AccorHotels certified review
« Great stay, great location, friendly staff »

Coming to Mercure Sapporo after being stranded in Chitose airport for a night was the best thing ever, given the friendly staff and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Jidapa Friends - 09/01/2019 AccorHotels certified review
« good service »

good service, clean but check in point is on the 3rd Floor so that's so far

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jidapa, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Stuart Families - 08/01/2019 AccorHotels certified review
« It's a perfect hotel for Sapporo city touring, in terms of location, facilities, and services. »

The location is fantastic: right next to the subway station, and surrounded by shops and restaurants. We came with a car and parking was convenient and fee was reasonable. Rooms are in good size and facilities are superb. We stayed at 14th floor and the city view was beautiful. Staff at front desk provide wonderfully warm service, and able to converse in multi languages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tham Thank you for your feedback and great comments regarding the location and size of the rooms. We are happy to hear you could enjoy staying with us and sightseeing in Sapporo. We hope to welcome you back again! Thank you again for your feedback. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Families - 07/01/2019 AccorHotels certified review
« Comfortable hotel near town »

Hotel location is excellent near many reataurants. Next to Susukino station. They have free shuttle to sapporo station however seats were very limited, first come first serve basis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are happy to hear that you liked the location of our hotel, and we will share your kind comment with our team. Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anthony Families - 06/01/2019 AccorHotels certified review
« Satisfactory »

2nd time to stay in this hotel. Overall it is good. Will stay again if come sapporo later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Fai Anthony We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Couples - 06/01/2019 TripAdvisor review
« Mercure Hotel Sapporo »

This was my returned stay. I left one luggage on the bus while traveling from Niseko back to Sapporo. Hotel Staff was perfessional and extended their help to contact the bus provider and located the luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Hi patrick_hoe80, Fantastic to hear from you and such a pleasure to receive your feedback. We hope you enjoyed your time in Hokkaido and we look forward to welcoming you back to the Mercure Sapporo. Warm Regards Dean Daniels General Manager

Shendi I. Families - 05/01/2019 AccorHotels certified review
« Amazing »

Nice staff ,great service, excellent room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shendi, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Patrick H. Couples - 05/01/2019 AccorHotels certified review
« Mercure Sapporo »

First time stay at this hotel and received a warm welcome and hospitality of services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Leong, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Kl Families - 04/01/2019 AccorHotels certified review
« It was my last time to stay in this Hotel »

I requested to have a tv tower view, but unfortunately, I just got a building and it block the tv tower view. Also, there are many tours which block the lift and need to wait for many turns to get on the lift during 5-7pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Lin, Thank you so much for taking the time to share your experience and please accept my sincere apologies for any inconvenience during your stay. Regarding your room allocation all requests are subject to availability and our rooms with views of the tower are on our privilege floor for which the Hotel had no availability over the period of your stay. Should the Hotel have had availability we would have certainly upgraded you our valued LeCLUB Accor Hotels member. Your feedback regarding the group situation is valued and quite true that the groups check in from 5 to 7pm. We cannot change the check in times or flow for the group arrivals as this is based on the flight and bus arrival times. When work with the tour guides to ensure that the groups are checked in swiftly. December is a busy month for the Hotel in particular over the festive period. We thank you for your feedback and this has been shared with the team. Sincerely, Dean Daniels General Manager Mercure Sapporo

Serene Families - 04/01/2019 AccorHotels certified review
« Meets expectations »

Location is excellent; food and convenience stores were within walking distance. Hotel room was clean and comfortable. Lighting at toilet could be a tad brighter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serene, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality and facility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Nadia L. Families - 04/01/2019 AccorHotels certified review
« Good hotel in good location »

The room was good. The best about this hotel is the location. Very easy access, close to train station. Bus to airport just opposite the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Raquel S. Families - 03/01/2019 AccorHotels certified review
« They have a very nice staff, clean room and location is very accessible to all. »

We had a smooth check-in and staff are friendly. Hotel is very near the subway and odori park, restaurants and malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raquel, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Dennis Families - 02/01/2019 AccorHotels certified review
« Excellent »

Location was near to train station and shopping area. Room was clean and tidy, one of the best few in Sapporo area! Thank you Mecure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Q. Families - 31/12/2018 AccorHotels certified review
« good »

pleasant and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Beng, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality and facility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Ivan Families - 30/12/2018 AccorHotels certified review
« Pleasant stay »

Everything is pretty good. One of the set back is, you can’t claim any rewards for not booking through Accor. Staffs are friendly and able to check in early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teck Vui Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Buntaran L. Families - 30/12/2018 AccorHotels certified review

it was great but on the check in the explanation of additional benefit as I am a platinum member was not that clear so I did not realise that some minibar items are free to consume

Our hotel has responded to the review
Our hotel has responded to the review

Dear Buntaran Thank you for taking the time to share your experience and for choosing to stay at the Mercure Sapporo. I apologize about your checked in experience. Your experience was certainly not the standard we strive to achieve and I have shared your experience with our front desk team and we will carry out refresher training in order to achieve a more consistent level of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Rudi Families - 29/12/2018 AccorHotels certified review
« Mr »

Very comfort and location very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudi We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Jv Families - 29/12/2018 AccorHotels certified review
« Yet another disappointment with the Accor loyalty program »

I am a Le Club Silver Card holder. I used to be Gold but have reduced my patronage of Accor hotels due to poor service at Sofitel and Ibis Hotels and inconsistent provision of loyalty club benefits across the Accor Group. I have already written to Accor Hotels about this and have not received an acceptable response. On this occasion the Mercure Sapporo was not able to offer even one of our two rooms for the 4pm late checkout we requested and we were not able to enjoy a welcome drink because the hotel restaurant was booked for private functions from 5pm on the day we arrived as well as the following day when we checked out. No attempt was made to offer an alternative solution. The situation with the welcome drink was just presented as a 'fait accompli'. Furthermore when we got to the rooms after we checked in we discovered that we had only been given one key card for each room. I called reception to ask if they could send us an additional card for each room and was informed that we would have to collect from reception and that only one card per room had been given because our booking stated 1 guest per room. I haven't checked, but doubt this is correct. But regardless of the booking there were clearly four of us at check in and four passports were copied so why was it presented to me that the mistake was ours rather than receiving a simple apology and solution from the front desk staff. All in all a very unimpressive experience and I doubt we will stay in your hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dean Daniels General Manager Mercure Sapporo

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