Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.5/5 1,386 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,315 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,386 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Carmen Families - 08/02/2019 AccorHotels certified review
« Nice rooms but not what e petting when booking for a family »

Rooms were clean. However, we booked for a family of 4 and got 3 beds. The sofa bed wasn’t even made up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin Thank you for taking the time to write about your experience at Mercure Sapporo. On the other hand, we apologize about number of beds.We will immediately share this issue internally and assure you that it will not happen in the future. Thank you again for sharing your experience. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Mim W. Families - 07/02/2019 AccorHotels certified review
« Friendly, Comfortable, Modern and Great Location. »

This was a great hotel to stay in to experience the busy vibe of Sapporo. It was also very easy to jump on the subway from Sapporo Station - with a stop so close to the hotel entry. This isn't highlighted by the hotel. It should be because there's a whole "underground world" in Sapporo with a lot of shops and places to eat. So you can avoid the bitter cold above ground. This is where the locals are!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miriam Joan Palmer, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Joe M. Couples - 06/02/2019 AccorHotels certified review
« Best Mercure I've stayed at »

Great service, room, location, & amenities!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are happy to hear that our service could meet your expectation. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Dr S. P. Couples - 05/02/2019 AccorHotels certified review
« Best hotel in japan »

Best location best service all the best to Mr Dean Gm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunil Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your feedback of your experience here. We take great pride in your satisfaction, and we are more than pleased that you could have a comfortable stay here. Should your next travel brings back to Sapporo, please visit us again. We are looking forward to welcoming you back! Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Stephen Y. Couples - 05/02/2019 AccorHotels certified review
« Great hotel! »

This was my second stay at the Mecure. The rooms are clean and spacious. The staff was helpful, friendly and knowledgeable about transportation and getting around the area. We’ll be back next year! Aloha, Steve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Felix Families - 05/02/2019 AccorHotels certified review
« Outstanding »

Great location. Room is a bit small, but for a Japanese hotel, I guess that's as well as it can be. But there is a smell of cigarette in the bathroom even the first time we step into the room. Smoking area inside the building, so don't have to freeze to death for a cigarette outside. Vending machine with beer available everywhere. Staff allow is to drop our bags off when we arrive and leave. One thing I don't like is that the elevator only goes from 1st floor to the lobby and have to take another one to get to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix Thank you so much for your feedback and the great rating for your stay. However, we are really sorry for causing you any inconvenient due to elevator transferring. We kindly ask for your understanding that it is for security prevention from the outsiders in order to provide our valued guests comfortable stays. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Aor R. Friends - 04/02/2019 AccorHotels certified review
« Best location, nice room »

Staffs are kindly welcome. Near shopping and dining areas. Clean room, functionality space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Johnny T. Families - 03/02/2019 AccorHotels certified review
« I am generally satisfied with Mercure »

Service has been good and efficient. It will be great if I can pay at arrival rather than paying full beforehand. I think being an old customer like myself deserves that. Thanks for the friendly staff and I am impressed with the free handheld online device.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Friends - 01/02/2019 AccorHotels certified review
« nice hotel in a nice location. »

excellent stay for 3 nites. Only problem was the noisy tourist from China.....another guest I met has also complained about this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality and facility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Marcus T. Friends - 01/02/2019 AccorHotels certified review

The people are so accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus, We cordially appreciate your constant loyalty to the Accor Hotels and kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Sally Families - 30/01/2019 AccorHotels certified review
« Good room and service. »

Location is good, near downtown SuSukino. Room is also good. Love to stay here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarinya La-ong-in We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Scottie A. Couples - 30/01/2019 AccorHotels certified review
« Awesome »

Super comfy bed after 9 days of boarding in niseko

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott Thank you for taking the time to share your experience of Sapporo and your stay with us. I am delighted to read that you were fully satisfied with your stay. Your positive comment is much appreciated. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Nathan M. Friends - 29/01/2019 AccorHotels certified review
« Friendly staff, clean and comfortable room. »

Only stayed for one night but it was a great experience. Staff were friendly and very helpful with the questions we had. Hotel was very tidy and the rooms were large and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan Thank you very much for staying with us and for taking the time to share your experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Ilic Couples - 28/01/2019 AccorHotels certified review
« Great hotel with good location and service »

It's a good traveling experience at Sapporo, front member is very friendly and nice smile, the room is clean and wide. we got a good rest in it. it near the shopping street and subway, and easy go back to New Chitose Airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chih Jung Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We appreciate for your kind feedback towards our staff, and we will share this comment with our team so that we can be encouraged to improve the quality of service more. Thank you again for taking the opportunity to share your experience. Should your next trip brings back to Sapporo, please visit us again. We are looking forward to seeing you again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

B S. Families - 27/01/2019 AccorHotels certified review
« Lovely stay in Sapporo »

Centrally located and great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Budijanto We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Hartini S. Families - 27/01/2019 AccorHotels certified review
« Great stay »

It was a great stay with an upgraded room, the reception service was quick with drop key for quick check out and welcome drink include wine at their bar. They even provide small change for limousine bus to airport. We missed to notice that they have regular shuttle bus to sapporo station. Very convenient location with many restaurants and shopping nearby and lawson next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hartini Thank you for choosing to stay at Mercure Sapporo, and we very much appreciate for your warm feedback regarding your most recent stay here. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Couples - 26/01/2019 AccorHotels certified review
« Convenient close to everything »

Pleasant stay, clean, hotel room is good size in Japan’s standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Bik Wa W., Thank you for choosing Mercure Sapporo.We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back in the near future. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Anonymous Families - 25/01/2019 AccorHotels certified review
« Great! »

First of all, the location of your accomodation is great. It is very convenient to access to public transportation and good places to visit. And everytime I asked something, the staffs were always kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Miye C., Thank you for your comments regarding your stay at the Mercure Sapporo. First of all, we are pleased to hear that our hotel has excellent reputation on your review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Steele G. Families - 23/01/2019 AccorHotels certified review
« Good stay »

Room.was smaller than expected but very comfortable. Would be good if breakfast started earlier at 6 rather than 630

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steele Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Zenith Solo - 19/01/2019 AccorHotels certified review
« Perfect stay in strategic location of Sapporo »

The hotel is located in Susukino area which is strategic location congested with restaurants, bars, hotels, and entertainment establishments. Travel to the hotel from the New Chitose Airport is very easy. Take the JR train from the airport to JR Sapporo Station, then transfer to the Sapporo subway station on Namboku line, and alight at Susukino station, then take exit no.3, when you reach the ground level, turn right, and finally walk straight to the hotel in 3 minutes. There is a Lawson convenience store in the neighbor building nearby. The hotel reception is located on the third floor. The staff was really helpful during my stay. I arrived around 03.00 PM and got a fast checking in process. Staff members can communicate in English well. As a Le Club AccorHotels member, I got one bottle of mineral water as a welcome drink. There was no bottled water in the room since tap water is drinkable. The room size was decent for Japanese standard. It was clean with basic room facilities, however I can still spotted some dust during my stay. Wi-Fi Internet was okay with fair speed. They serve breakfast at BORDEAUX restaurant on the third floor which is beside the hotel lobby. I would like to give it the most delicious breakfast I ever had in Mercure hotels. They also have few daily Japanese menus that change each day for guests to try new things. The hotel also provided the complimentary handy 4G smartphone in the room. You can bring and use it outside hotel. The Internet is unlimited with some city guides and free call. They also provide free shuttle bus to JR Sapporo station as a first come first serve basis. You may ask for the shuttle timetable from the reception. Mercure Hotel Sapporo is an excellent base to explore Sapporo with its strategic location in Susukino area, nearby subway station to get around the city. The room was clean and comfy. Breakfast was delicious. The staff service was good. The hotel is highly recommended for those looking for accommodation in Sapporo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zenith, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

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