Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.4/5 6,905 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,905 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
Jeongeun S. Couples - 11/10/2018 AccorHotels certified review
« Kind and professional staffs but the water pressure was bad »

Ms H (Sorry I forgot the full name of her, who always tie her hair, took care of my check out and recommended a very nice sushi restaurant) served us with a very gentle attitude also very professional. Thanks again. And other staffs were very nice and welcomed us. But the water pressure of the room was horrible. Even though i’ve asked to make it stronger before I arrive, and the hotel did. However, the water pressure was still weak and I wasn’t happy while I was having shower all the time. And I think the shower faucet was the problem. last time I stayed in august, they offered a different kind of shower faucet and it was great. If the shower faucet would change and the water pressure would get better, I defenitely would love to visit Sapporo Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeongeun Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are sorry for making you disappointed due water pressure issue. I have asked our maintenance team to check it. Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Warm Regards Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Harry S. Families - 11/10/2018 AccorHotels certified review
« Overall experience is good. »

I want to comment that I find there are no drawers anywhere in the rooms or bathroom. For me it is very convenient to put your socks , underwear and pajamas inside the drawer rather than to go to your luggage to get one when you need it. Also I put away my watch, rings and pen on the night table drawer when I go to sleep. aside from that, I find the room is very spacious and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Ak Couples - 10/10/2018 AccorHotels certified review
« Excellent Customer Service »

Front desk staff was very friendly and welcoming. Night manager and staff member (10/5) were especially helpful since there was a typhoon on the way and we didn’t know what to do. They kept us updated and made suggestions on how we could extend our stay in case the typhoon hit. They were also very helpful recommending a restaurant to go to. Restaurant staff was also very outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arleen We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

C. T. C. Couples - 10/10/2018 AccorHotels certified review
« Satisfactory »

Generally was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tit c. Thank you for choosing to stay at Mercure Sapporo, and we very much appreciate for your warm feedback regarding your most recent stay here. I will share your comments with our team. Your feedback is valuable to us as we continue to fine tune our services. Thank you so much again for feedback and we hope that you may visit us again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

K. Families - 09/10/2018 AccorHotels certified review
« A wonderful stay. »

Hotel is in a very good and convenient location, close to subway, eateries and shopping. Check-in and check out are smooth and fast, front desk staff are nice and helpful. Room is in good size and bedding is comfortable. Tried breakfast once, good quality of food with reasonable price. Definitely will come back when I visit Sapporo again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Siu Man Hilda K., We very much appreciate your comments regarding your stay at the Mercure Sapporo. First of all, we are pleased to hear that our hotel has excellent reputation on your review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

P. N. Families - 08/10/2018 AccorHotels certified review
« Staff are very helpful »

Smooth check in Staffs very nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N. P., Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that our hotel has excellent reputation on your review. We will make efforts to raise our quality. We are looking forward to welcoming you back. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Sean P. Solo - 08/10/2018 AccorHotels certified review
« Modern hotel. »

Ideal, from beginning to(almost) end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Sean P., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Ryuji M. Families - 08/10/2018 AccorHotels certified review
« Pleasant stay but...... »

It was an overall pleasant stay for 3 nights and 4 days. However, the room that my wife had stayed had a foul mould smell. The room was 809. Perhaps, you may want to check the source of the smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ryuji M., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. First of all,we are afraid that smell of room is made you uncomfortable. I will share your comments with our engineer. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Rb Couples - 07/10/2018 AccorHotels certified review
« Very good stay, excellent staff, great location. Enjoyed our stay, would come back. »

Attentive, friendly, helpful staff; very nice room in good condition. Only negative your dining/bar area: incredibly bright (far too much full blast lighting), very smelly (old fish?); and frankly the wines on your welcome drink list were an insult. If the wine had been drinkable, we would have stayed and paid for another one. As it was, a small selection of drinks, on a tatty laminated piece of paper, and both the red and white wine we couldn't even start, let alone finish. A false economy I would say - if you are going to offer a drink to your guests, don't insult us with a tired old wine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob-Ryan, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; only it’s very regrettable that you had unpleasant experience at our restaurant/bar. We would like to share your comment with our Food & Beverage team when we review our service procedure and variety of drinks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Friends - 06/10/2018 AccorHotels certified review
« Enjoyable stay »

Had an enjoyable stay, the hotel staffs are friendly & helpful and the rooms are clean & comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winnie, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

마. Families - 06/10/2018 AccorHotels certified review
« survey »

traffic , room condition good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hong Jae, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Families - 06/10/2018 AccorHotels certified review
« Nice stay »

It is a clean and very good hotel To stay in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yovela, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Families - 02/10/2018 AccorHotels certified review
« Comfortable stay »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuet Yee, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; though it’s regrettable that you might have some inconvenience with our accommodation and hospitality. We would like to share your comment with our team when we review our operation and housekeeping procedures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Larry H. Business - 27/09/2018 AccorHotels certified review
« Great Location, Great Service and Very Good Service »

I stayed in this hotel for one night room 1213 after 9 nine night in Holiday Inn Susukino. just a block away. I wish i could stay 10 night in this hotel. I could not book this hotel due to Accor website was down for few hours during my booking. The room and service are far better than Holiday inn. I am holding Accor Plus Platinum and IHG Spire Elite status. Holiday inn did not provide me free room upgrade. Front desk Manager and staff are trying their best to provide outstanding service to all guests. The General Manager actually greet me during my check in. I only get this Service in Pullman and Sofitel. I am surprised that hotel does not provide drink water bottle in room. Location is great between 2 subway station and Airport Bus stop just a cross the street. Breakfast was good. I will stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry Wee Juan We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

John P. Friends - 26/09/2018 AccorHotels certified review
« Great location and accommodations »

Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John P., We very much appreciate your comments regarding your stay at the Mercure Sapporo. Thank you very much for taking time to give us your feedback. I will share your comments with our team. It would encourage us to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Dean Daniels General Manager Mercure Sapporo

Anonymous Families - 20/09/2018 AccorHotels certified review
« Great location »

The staff were excellent and so helpful. The breakfast was really nice with a varied selection of food. The room was large and so comfortable. Great to have a coin laundry nearby. The ice machines in the hotel were very handy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Philip L. Couples - 18/09/2018 AccorHotels certified review
« Wonderful and an adventure where we have to make our way from Hakodate to Lake Toya and then to Sapporo. Our hearts goes to the affected citizens who had to pick up the pieces. »

Although there was an electrical outage, climbed 13 floors to my room and no water - my wife and I was awed with the service of your reception staff who checked us in. We checked in on 6 Sep 2018 and stayed for 2 nights. Our room # 1024, and 10 mins later there she was with our heavy luggage! I expected the Bell Boy to bring up the luggage. Her service was beyond the call of duty, I am 67 years old and did struggled to bring it to 3rd level for check in. I was pleasantly surprised when Management organised pastries, mineral water and hot drinks during meal times throughout the 2 days. Although it was a simple meal but to us it was the best meal we had for the City was blackout and we had difficulty finding food. Itreflects the customer first philosophy of Dean and his staffs who are always smiling with kind words. This will leave a lasting impression for our holiday in Hokkaido not the bad but the compassion of fellow humans in time of need. Foreign land, Smiling faces and guiding hands Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miku Suzuki Front office Team Leader Mercure Sapporo

Anonymous Families - 15/09/2018 AccorHotels certified review
« Good »

relaxed. good location. Bath room was spacious. There was no explanation on the facility inside the hotel. We wanted to eat in the hotel right after checked in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuki Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Jongho B. Families - 12/09/2018 AccorHotels certified review
« It was unforgetable staying. »

Hotel staffs did show us selfless heroism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jongho We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Anonymous Business - 12/09/2018 AccorHotels certified review
« Wonderful staff during trying time with no electricity after earthquake. »

Very Clean friendly and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike We very much appreciate your comments and your praise of the team during and after the earthquake. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

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