Hotel - Mercure Aix en Provence Sainte Victoire Hotel
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Mercure Hotel

Mercure Aix en Provence Sainte Victoire Hotel

RD7N 
13790  CHATEAUNEUF LE ROUGE
FRANCE

510 reviews
TripAdvisor Rating Based on 510 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Outdoor unheated pool
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Babysitting on request
  • MARSEILLE PROVENCE
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

  • 61 rooms
  • 61 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 7 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 699 reviews

Our guest reviews for Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 510 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ero Families - 05/08/2017
« Pleasant rustic hotel in good situation »

Some staff very helpful but too little attention given to complaints e.g bedroom phone did not work for whole duration of my stay despite front desk being informed of problem. Staff were not on the mark at my private dinner given on Friday July 21st.and their attitude was confrontational Nevertheless I did enjoy the rest of my stay I occupied room no. 112

AccorHotels certified review
Daisy B. Families - 01/08/2017
« Mrs »

Average hotel. Bedrooms could have been more comfortable. Good breakfasts. Staff thin on the ground but friendly. Expensive for the facilities.

AccorHotels certified review
L M. S. Families - 25/07/2017
« Provencal pleasures »

The staff, reception and restaurant, were very helpful and polite. The rooms were clean and relatively spacious and parking plentiful. It would help if you published details of the rooms before they are booked. For example what type of bathroom is available in each room. I prefer showers to baths but booked what was called a privilege room that had a bath with a hand held shower; one of my guests booked an ordinary room with only a shower, no bath, but she prefers only baths. This sort of information would certainly help me in choosing room types.

AccorHotels certified review
Eric S. Solo - 25/07/2017
« very cooperative and helpful customer service. room was not quite ready in time. »

I arrived at 2 but my room wa snot ready til 3 but staff were very nice and courteous. the pool and the room were both lovely and spacious. reception very helpful in helping me to plan my journey.

AccorHotels certified review
Whitney Couples - 14/07/2017
« Lots of help and wonderful service with beautiful room »

Your people were very patient and helpful. Especialy the man that guided some poor lost Americans to your hotel.

AccorHotels certified review
Ian M. Couples - 03/07/2017

A most enjoyable experience in pleasant surroundings.

AccorHotels certified review
Pete Families - 26/06/2017
« Disappointing services and facilities »

No robes, slippers, when asked for an iron and ironing board they would not bring to the room you must collect from reception yourself then they only have iron but NO ironing board. No small fridge in the room either

AccorHotels certified review
Ledoux F. Business - 20/06/2017
« good experience nevertheless breakfast expensive »

Very nice situation, nice room, Price for room is conform to expectation (120€) But breakfast is expensive, 16,9€

AccorHotels certified review
Chris B. Business - 09/06/2017
« Home from home »

I've been staying here for 13 years - need I say more !

AccorHotels certified review
Anonymous Business - 08/06/2017

Very nice facilities, professional staff. Wi fi service could use improvement.

AccorHotels certified review
Michel R. Business - 01/06/2017
« Beautifull buildings »

I want to highlight the warm welcome provided by the staff members. The overall buildings are very comfortable and the evening at the outside terrace was very quite. My room: I was disappointed by the small desk without nearby electrical power outlet. I was also surprised by the very cold temperature; on top of this, I did not succeed at setting the air conditioning. I was not lucky, the window was on the road side...

AccorHotels certified review
Mssr B. Business - 22/05/2017
« Another Positive Experience :) »

Personnel as always were attentive and courteous. Always feel like I'm visiting friends when I see the same faces.

AccorHotels certified review
Anonymous Couples - 07/05/2017

Satisfactory

AccorHotels certified review
Anonymous Business - 01/05/2017

excellente

AccorHotels certified review
Anonymous Business - 24/04/2017

location is convenient (close to the factory), the staff is friendly and the breakfast is good. the flush in my toilet wasn't working well, there is no laundry service, the all-in-one washing soap is cheap for a Mercure hotel, there is no toothpaste/toothbrush and there was an awful smell in my bathroom the 2nd/3rd day. I thanks the staff for helping to resolve it

AccorHotels certified review
Anonymous Business - 27/03/2017

This is one of the best Mercure properties I have stayed at and the management and staff are outstanding. Also, the bar and restaurant are consistently outstanding in both service and quality.

AccorHotels certified review
Anonymous Couples - 25/03/2017

Superb hotel, with charming staff, always willing to help out. Excellent service each morning during breakfast. A lovely place to stay away from the city-centre. Loved to catch up every morning with e-mail in the ideally located library. A couple of suggestions: the hallway where rooms 1 to 7 are located can be very noisy at times, the doors should be better soundproofed. Room number 4, a coat of paint should be applied to the toiler room! ;-)

AccorHotels certified review
Anonymous Couples - 20/03/2017

It was a lovely stay, the staff was very accomodating and friendly. We would love to return and stay with you again.

AccorHotels certified review
Anonymous Couples - 05/03/2017

excellent

AccorHotels certified review
Anonymous Business - 01/03/2017

No Laundry service , No elevator which difficult to carry heavy luggage to the second floor.

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