Mercure Aix en Provence Sainte Victoire Hotel 4 stars

TripAdvisor rating 4.0/5 661 reviews
Mercure Aix en Provence Sainte Victoire Hotel
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Hotel extras

Meeting room lit by daylight and equipped with screen and video projector. Large free car park, free Wi-Fi - this Mercure hotel offers a setting suitable for the organisation of your seminars, meetings and other events.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE PROVENCE
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Aix en Provence Sainte Victoire Hotel

RD7N
13790
chateauneuf le rouge
france

Tel: +33442202151

Fax: (+33)4/42202351

Contact email

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE AIX EN PROVENCE :  

  • By plane

    MARSEILLE PROVENCE At 45km / 27.96 miles - Shuttle paying

  • By train

    TGV AIX EN PROVENCE At 30km / 18.64 miles

GPS :43.489342, 5.589788

Our accommodations

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: Panorama view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Views: Mountain view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 queensize bed

  • Max. number of persons: ‌2
  • Views: Courtyard side, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with double bed

  • Max. number of persons: ‌2
  • Views: Park view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and small garden

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room with a queen-size bed or 2 single beds on the mezzanine

  • Max. number of persons: ‌4
  • Views: Park view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Duplex Suite with 1 king-size bed

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with king-size bed, balcony and estate view

  • Max. number of persons: ‌2
  • Area: From 60
  • Views: Garden side *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA GALINIERE

Type of cuisine: Regional

Our restaurant offers Provençal cuisine and is set in a former 16th-century post house just 10 minutes from Aix-en-Provence, at the foot of Sainte Victoire mountain.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA GALINIERE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 155 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,628 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

661 reviews

Was a great journey and a fantastic accomendation

Customer review rating 4.1/5

Jean-claude B. Business - 15/05/2019 AccorHotels certified review

Was a great journey and a fantastic accomendation

Dear JEAN-CLAUDE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peacefull

Customer review rating 4.1/5

Michel R. Business - 15/05/2019 AccorHotels certified review

Warm welcome and very professional staff members.

Dear MICHEL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My home from home Hotel in this area

Customer review rating 4.1/5

Chris B. Business - 09/05/2019 AccorHotels certified review

Welcomed very well at 0030 hrs after a long day ! Nothing too much trouble. Lovely breakfast in the Courtyard.

Dear CHRIS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

bathroom condition

Customer review rating 4.1/5

Anonymous Business - 22/04/2019 AccorHotels certified review

main reason of the low rating: - no curtain/partition for the shower - no shower head holder

Dear JEAN-MARC P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Séjour agreable

Customer review rating 4.1/5

B. D. Business - 05/04/2019 AccorHotels certified review

Hotel confortable

Dear d. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is nice but there was no wifi access in my rooms (105) !

Customer review rating 4.1/5

Mo Business - 04/04/2019 AccorHotels certified review

The overall experience was pretty good (room, breakfast, checkin/out ...). The only recurrent issue with this hotel (same each time I stay there) is the wifi access. In a big part of the hotel we have no wifi in the rooms. During business trips where we need to work from hotel, this is unacceptable ! It must change.

Dear MOHAMED A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the wifi issue, we are trying to repair this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable stay

Customer review rating 4.1/5

Rb Business - 28/02/2019 AccorHotels certified review

Was a pleasure to work & stay in this pretty hotel with super-nice staff at the reception and in the restaurant. Nice menu offered for dinner.

Dear M BOCK, We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The direction
Customer review rating 4.1/5

Anonymous Couples - 25/02/2019 AccorHotels certified review

Wi-fi had no signal in our room

Dear MONIQUE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The direction
Customer review rating 4.1/5

Anonymous Business - 09/02/2019 AccorHotels certified review

Very welcoming staff friendly and very helpful. Breakfast perfect evening meals lacked choice and the burger was disappointing

Dear PAUL K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tried and tested good hotel

Customer review rating 4.1/5

Ajay Couples - 14/01/2019 AccorHotels certified review

We have stayed in this hotel about 10 times in recent years. It is comfortable and spotlessly clean. Easy to park. Reasonable WiFi speed and good quality breakfast. Only downside on this visit was a banging shutter at 2am. Phoned reception and asked then if they could Close it as we couldn’t reach it from inside the room. Chap said he couldn’t and didn’t understand our request. Husband had to get dressing gown and slippers on and go outside on a very cold night to close it over. This led to a very disturbed night. On closer inspection in the morning we noticed our shutters were not fitted with restrainer catches.

Dear AIDEEN J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No working WiFi in the room, which was stinky and with lot of noise from outside (road).

Customer review rating 4.1/5

Roman Business - 01/11/2018 AccorHotels certified review

No working WiFi in the room, which was stinky and with lot of noise from outside (road). No other room available!

Dear ROMAN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comme ci comme ca

Customer review rating 4.1/5

Anonymous Business - 22/10/2018 AccorHotels certified review

There are not enough personnel at the reception. Upon arrival, I had to wait 5 minutes with no-one at the reception to check in. Then once in my room, I called room service 4 times to order dinner and no-one ever picked-up the phone. Finally I walked to the reception to order my dinner.

Nice hotel overall

Customer review rating 4.1/5

Audrey Couples - 25/09/2018 AccorHotels certified review

Hotel was ok, staff was very nice and helpful

Dear AUDREY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FOURNIER F Manager

Poor

Customer review rating 4.1/5

Brian N. Friends - 24/09/2018 AccorHotels certified review

Unhelpful reception staff

Dear BRIAN N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FOURNIER F Manager

Amazing swimming pool, nice intimacy of a small garden in the room, the staff doesn’t speak English, permanent humidity due to open walk-in shower.

Customer review rating 4.1/5

Polina, G. Couples - 16/09/2018 AccorHotels certified review

Big swimming pool, good breakfast with fresh cooked croissant, wonderful Mountain View, good location to discover Provence villages. We experienced permanent humidity due to open walk-in shower next to the bed. Internet is very poor. The cleaning of the hotel (conference rooms and corridors) continues at night. On 11.09 at 00:30 we even asked if this can be stopped to give us sleep. The staff is very friendly but mostly don’t speak English. We had a dinner at the hotel every day but ones we experienced strange case. It is mentioned at the description that the restaurant open till 22:00. When we came at 21:30 we were ready to order immediately but 20 mins we waited for a menu and some one who can take an order. After it the waiter informed that the kitchen closing at 21:50 and we can order only one meal from the dinner menu. Very disappointing!

Dear POLINA N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FOURNIER F General manager

Unhelpful staff who did not make us feel welcome

Customer review rating 4.1/5

Christine B. Couples - 13/09/2018 AccorHotels certified review

When we got to reception the lady receptionist brusque told us out room wasn't ready. She asked if we wanted dinner that night and we said we would. She suggested 8on which was fine, but when we went to fine there was no reservation which was extremely embarrassing. The room itself smelt terribly of drains. The receptionist shrugged her shoulders when we told her that.

Dear CHRISTINE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FOURNIER F General manager

Good in parts

TripAdvisor rating 4.0/5

christinebarrand2018 Couples - 13/09/2018 TripAdvisor review

Spent 5 nights here this time. Lovely setting bit road noise is getting more intrusive even by lovely pool. Very unwelcoming lady receptionist. We are early (about 1 pm) and she told us our room wasn't ready umtil 3pm very abruptly and failed to book us in for dinner even when she asked us if we wanted to eat! Same thing happened last yr. Housekeeping was just ok. Surprised to see an empty sandwich pack on the bed on day. Change to paper cups in the room is sad. Ground floor room had lovely small garden to sit out and very fierce aircon which also blew in awful smell of drains. Setting is lovely and breakfast reasonable but not as good as the novotel in Marseille where we'd come from. Have been to this mercue 3 times now but not made to feel particularly welcome so probably will go elsewhere next time we're in frabce

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

great environment

Customer review rating 4.1/5

Anonymous Business - 30/08/2018 AccorHotels certified review

Is a very pleasant stay with nice view and amenities

Dear CHIN HOCK Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FOURNIER F Directeur

Best Chain hotel ever.

Customer review rating 4.1/5

Alice C. Families - 07/08/2018 AccorHotels certified review

I applaud the quality of the ENTIRE staff - including all the cleaning staff. OUTSTANDING professionalism and helpfulness.

Dear ALICE C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Founier F Manager

Nice stay, rooms average, staff v good.

Customer review rating 4.1/5

Philip Friends - 05/08/2018 AccorHotels certified review

The staff were very nice so was the breakfast and dinner we had. Our garden room had a very worn floor and the ‘garden’ was just gravel with weeds and uncut hedge. Air conditioning in our room was very good. Swimming pool very welcome in the heat but sun beds need changing. Because the staff were so good we enjoyed our stay.

Dear PHILIP R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fournier F Manager
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