Hotel - Mercure Aix en Provence Sainte Victoire Hotel
Mercure Hotel Mercure Hotel

Mercure Aix en Provence Sainte Victoire Hotel

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4.0/5 543 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

  • 61 rooms
  • 61 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 7 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 881 reviews

Our guest reviews for Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 543 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P. Families - 09/01/2018
« Cool »

Sympa en famille

AccorHotels certified review
Anonymous Couples - 08/01/2018

A very welcoming and friendly hotel.

AccorHotels certified review
Anonymous Business - 08/12/2017
« excellent service »

Perfect service, staff is very professional. The room was good, just 1 comment: the ceiling light in the room is very weak, therefore the lightning was not comfortable at night.

AccorHotels certified review
David Business - 27/11/2017
« Best of Mercure - excellent food, facilities, staff and scenery »

I frequently stay at this property and I consistently find the staff friendly, competent and accommodating. The food in the restaurant excellent in taste, presentation, and service. The rooms clean and convenient. The scenery and rural setting relaxing. The only issue was the WiFi signal in my room was not sufficient to use in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID JARMON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix en Provence Sainte Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Vittorio Business - 27/10/2017
« Very good »

The hotel is clean and modern. I stay there for a business trip but I can say I stay here very well! The person who work there are all very competent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VITTORIO GARLAPPI, We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix en Provence Sainte Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jaroslav B. Business - 22/10/2017

Water in my room (202 or 203) was very cold. Food in the restaurant is quite expensive. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAROSLAV BECKA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix en Provence Sainte Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Hannah Couples - 07/10/2017
« Nice located, comfortable hotel! »

The location in the midst of the wine-fields is beautiful. We had the room with a garden, so a private space to sit out side, which was very nice. The room and bathroom are spacious. The personnel was very friendly. Worth coming again. The wifi didn't function so good in our room. We sometimes had to go to the hallway to receive it better.

TripAdvisor review
Couples - 07/10/2017
« Constantly good hotel »

We stay here on our way to the south coast for one or two nights each way. It is a consistently good hotel, smart and clean with pleasant staff. We had an accessible room this time and enjoyed the private enclosed garden and the spacious room with walk in shower. Breakfast was the standard affair but nicely presented and reasonable variety.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

AccorHotels certified review
Francesco V. Business - 02/10/2017
« provance is magic »

sweet location and quiet place

AccorHotels certified review
Anonymous Families - 01/10/2017

Comfortable. Good breakfast Room rather tired and shabby.

AccorHotels certified review
B W. Families - 01/10/2017
« English couple »

Our stay was fine,hotel room was comfortable and clean The only disappointment was the amount of dog poo on the hotel pathways and also by the swimming pool although the pool was accessed by a bolted gate someone had taken their dog in and let it poo by the pool Other than this we enjoyed our stay

AccorHotels certified review
Combette E. Business - 28/09/2017

Welcome and room very nice

AccorHotels certified review
Anonymous Solo - 25/09/2017
« Agreable »

.

AccorHotels certified review
Carol Couples - 25/09/2017
« Very pleasant hotel, convenient for travellers, comfortable rooms in good location. nice bar and restaurant. friendly staff. »

We have stayed here many times en route from Italy to Spain because of its private and safe parking, comfortable room and good breakfast. Dinner in the restaurant is always good whether served inside or on the patio in summer. Great pool too!

AccorHotels certified review
Anonymous Business - 22/09/2017
« OK »

Very good views from hotel, but the facilities & service levels were not fantastic. Wifi worked well and was easy to access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD NEEDHAM, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix en Provence Sainte Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
A W. Friends - 05/09/2017
« Truly Shocking »

A truly shocking experience is the only way to describe our stay at this hotel. It is arguably the worst hotel I have ever stayed in. The accommodation was awful the staff rude and ignorant the pool absolutely filthy and all topped off with being ridiculously overpriced. The entire hotel needs an overhaul, from the rooms that need bringing into the 21 century to actually change the extortionate fees. The breakfast is a total disgrace and an absolute rip off and the staff need to actually be trained in customer service. It was blatantly apparent the staff did not like the fact their was a large group of English Doctors and professionals staying at the hotel and went out of their way to make that point with an appalling level of customer service and a total lack of respect for a paying customer. The three days spent in this hotel was arguably the worst of my life and in the past have served my country on operational tours in both Iraq and Afghanistan. It is truly shocking that a company like yourself can let a hotel operate in such an appalling way and change and absolutely outrageous amount for that privilege. I recommend your CEO goes undercover and spend three nights at the hotel and then they decide if the level of appalling service and facilities really match up to the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TERESA H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix en Provence Sainte Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Alasdair S. Couples - 04/09/2017
« Rude and isolated »

Hotel was not near any points of interest, shops or anything. Staff were rude. I was charged monies for things I didn't purchase, like breakfasts and meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALASDAIR S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix en Provence Sainte Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Chris R. Couples - 23/08/2017
« Not the usual Mercure hotel »

Room much as expected. Condition and cleanliness were good but two annoying design faults - the combination of the shower head and walk in enclosure design meant that the area outside the shower got extremely wet and the auto detection light in the toilet was extremely annoying if you had to use the toilet at night. Interesting menu but the food was only average. Very friendly staff. Gardens, swimming pool, outside dining area etc were all extremely good and made for a very restful stay. Very different from any other Mercure that I have ever stayed in. A great place to just chill out.

AccorHotels certified review
Ero Families - 05/08/2017
« Pleasant rustic hotel in good situation »

Some staff very helpful but too little attention given to complaints e.g bedroom phone did not work for whole duration of my stay despite front desk being informed of problem. Staff were not on the mark at my private dinner given on Friday July 21st.and their attitude was confrontational Nevertheless I did enjoy the rest of my stay I occupied room no. 112

AccorHotels certified review
Daisy B. Families - 01/08/2017
« Mrs »

Average hotel. Bedrooms could have been more comfortable. Good breakfasts. Staff thin on the ground but friendly. Expensive for the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DESIREE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix en Provence Sainte Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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