Hotel - Novotel London Brentford
Novotel Hotel Novotel Hotel

Novotel London Brentford Hotel

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4.5/5 1,042 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 202 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 7,092 reviews

Our guest reviews for Novotel London Brentford

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,042 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Slawomir Business - 15/02/2018
« Ok »

Nice welcome, checkin. Terrible pizza from room service. Problems with hot water in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer. Therefore your feedback regarding the terrible pizza and limited hot water are very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As a guest relations gesture to try and restore your faith in the services we provide, I have instructed our Welcome team to apply 2,000 LeClub points to your account. Thank you once again for your feedback and I am looking forward to welcoming you back to the hotel soon. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

AccorHotels certified review
Anonymous Couples - 15/02/2018
« Excellent »

Room was clean and looked great. Customer service was exceptional. Car parking was validated quickly without any issues. Items that were not on the room service menu were requested and provided without any problems.

AccorHotels certified review
John Business - 15/02/2018
« Good business trip, good but could be great. »

Check-in and out is excellent, so is the punctuality of the guy (with the blond hair) who delivers the room service breakfasts. Menu in bar hasn't changes for months, would be nice to have a hot healthy option Heating in rooms does not work effectively

AccorHotels certified review
Laurence Business - 15/02/2018
« Great room, helpful staff, very satisfied »

I had mistakenly booked the wrong date but staff were very very helpful in accommodating me anyway. The room was clean, comfortable and well-appointed. The parking was expensive and unexpected (I thought parking was included!) and the instant coffee (Nescafé) in the room was not very impressive, but overall I was pleased with my stay and would definitely stay again!

AccorHotels certified review
Anonymous Business - 15/02/2018
« ok »

The room & hotel was nice but some amendities were poor, e.g. air condition was going cold all the time and minibar contained only water.

AccorHotels certified review
Anonymous Business - 15/02/2018
« Great hotel and a great stay. »

Love the fast checkout and staff very attentive. Bar was a bit slow after 23:00 as staff are clearing up for next day. Would have liked a bath in my room.

AccorHotels certified review
Jonathan G. Families - 15/02/2018
« Standards are slipping »

Past experiences have been fantastic, this is the reason why we always stay at novotel brentford. What went wrong this time? Swimming pool very cold, we reported this on the first day, and was told it'll be looked at but still cold over the 3 days we were there. This pool used to be very warm and one of the reasons why we return to this hotel. Our room heating system did not work along with the shower being only slightly warm water. Both issues reported, a service guy souls have sorted but all we got was a small portable heater in the room. Is the hotel cutting costs? My daughter loves the pool but Not sure if we will return if its not fully heated. Also not sure about the new food menu, this was better before.

AccorHotels certified review
Anonymous Business - 15/02/2018
« Convenient hotel in London »

Convenient Confortable Could have been better if central heating of the room had worked

AccorHotels certified review
G W. Business - 15/02/2018
« functional »

good rooms, I like that water is supplied and that papers are available Good breakfast selection and service We did book dinner for 12 people and when wanting dinner were told our table (high table/chairs) was being used for the General Manger to eat ! and where moved to the chess table and crammed in.....not exactly a customer first service :-(

AccorHotels certified review
Tony Business - 14/02/2018
« Modern hotel tying a bit too hard to be trendy. »

Room was a little chilly on arrival and there was no obvious way to increase the temperature. Please please please install a normal reception desk, the receptionist are without exception very professional but the whole experience is awkward to say the least. The bar is understaffed, took over 10 minutes to get a drink and the place was practically empty. Decor and facilities are excellent but you are trying too hard to be trendy.

AccorHotels certified review
James E. (. 4. Business - 14/02/2018
« Good value for money. »

I booked a few days before and managed to get an excellent pre-paid option. The hotel is ideally situated to GSK and is clean and friendly. Check-in was slow due to their only being one member of staff at the desk at 5.30 - 5.45. The bed was very soft and dipped which meant I did not have the best night sleep. The rest of the room was fine. I was given a parking pass for the evening of 12th and the 13th which helped me a lot as I had no other parking arranged. So, in summary, the stay was good overall but was disappointed about the comfort of the bed.

AccorHotels certified review
Anonymous Business - 13/02/2018
« A comfortable place to stay »

I enjoy the easy of check in/check out and the modern feel of the hotel.

AccorHotels certified review
Steve P. Business - 13/02/2018
« Perfect hotel for anyone travelling into London. »

I have no complaints. Arriving late at night the staff were great and the rooms very impressive and at a great price. Will definitely be using this hotel again when I have business in London.

AccorHotels certified review
P. L. Couples - 13/02/2018
« P. L. »

OUR SECOND STAY AND AGAIN VERY PLEASED WITH OUR STAY. ROOM WAS BEAUTIFUL, STAFF SO FRIENDLY AND HELPFUL. THE BAR AREA IS VERY RELAXING AND BAR STAFF SO FRIENDLY. I HAVE ONLY HAVE ONE COMPLAINT ABOUT THE SPA, IT IS NOT A SAUNA BUT A SAUNARIUM WHICH IS BETWEEN A DRY SAUNA AND WET STEAM ROOM. IT IS NOT WORTH SITTING IN THE HEAT IS TOO LOW. PLEASE CHANGE TO A STEAM ROOM OR SAUNA AND THE HOTEL WOULD THEN BE PERFECT.

AccorHotels certified review
Javi Business - 13/02/2018
« good »

everything well, but reception I think could be better

AccorHotels certified review
Maeve R. Business - 13/02/2018
« Room lovely, comfortable and clean »

Hotel lovely however I had issues with the AirCon. The room was very cold and I couldn't turn up the temperature. I asked at reception but no one came up.

AccorHotels certified review
Steve Friends - 12/02/2018

The room was excellent as was the service and food in the restaurant . Really bad was the car parking - could not find a space even though we had a disabled badge managed to collect a £60 parking ticket. The reception was busy and very disorganised on arrival with many people looking for advice etc... probably because it is so informal and guests do not seem to know which desk or person to approach Will not go back .... due to the parking issue

AccorHotels certified review
Flemming B. Business - 12/02/2018
« Value for money. »

Helpful people, good restaurant and bar, rooms clean and well equipped. Price for rooms vs. quality is very good.

AccorHotels certified review
Kevin Business - 12/02/2018
« Great Hotel »

Staff are the greatest with the rooms and general hotel areas modern/clean and comfortable. Stay regularly mostly for business (bit too far from London when socialising but still do it, bus/taxi/tube and shankys pony).

AccorHotels certified review
Jeremy K. Business - 12/02/2018
« Very stylish hotel with good service. »

Very good. Staff helpful. Excellent food. Air con/heating controls for room did not seem to function. Carpet stained - and no obvious effort to clean it.

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