Hotel - Novotel London Brentford
Novotel Hotel Novotel Hotel

Novotel London Brentford Hotel

4.5/5 1,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 202 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,480 reviews

Our guest reviews for Novotel London Brentford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,136 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mikolaj Solo - 08/12/2018 AccorHotels certified review
« Modern luxury at affordable price »

Extremely happy. Hotel is nice and modern with multiple facilities (pool, fitness). Rooms are spacious, well-equipped. Loved the design with see through glass between room and bathroom. Nice service. For me location was excellent. Cannot fault anything.

Michael D. Business - 08/12/2018 AccorHotels certified review

Overall, the stay was very good. The only downside was at check in. There was only 1 person available to check in many guests leading to a delay. This is the second time I have experienced this. However, the person at check in was very polite and helpful

Jwb Business - 07/12/2018 AccorHotels certified review
« No Air Conditioning »

A new, beautifully constructed hotel. However, the temperature in my room was 24 C. I called the front desk and a maintenance tech came to my room and explained that there is no in-room HVAC system, only a central system that circulates water across all rooms in the hotel. Bottom line, one has minimal control of one’s room temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we are taking corrective actions to address the high temperature in #625 and prevent future occurrence. Our room thermostats are set to 21 degrees so it was exceptional for your room to be as high as 24 degrees. Therefore more proactive steps should have been taken to provide you with your desired room temperature. I once again apologise for our shortfall for not delivering this during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast at Novotel London Brentford on a future visit to London. This offer is valid for one year starting from the date of this email so please contact me direct when you are ready to redeem the offer. We are looking forward to welcoming you back. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Annick O. Business - 07/12/2018 AccorHotels certified review
« Service was so slow I didn’t get a meal on my second night »

Service was so phenomenally slow - it was impossible to have food or drinks . Also - for the price I would expect conditioner and body lotion in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O., Thank you for taking the time to tell me about your experience at Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the poor restaurant service and prevent future occurrence. I hope that you will give us the opportunity to better serve you in the near future. So following the conversation we had just before you checked out, I have awarded LeClub points to your account and am also offering you complimentary dinner the next time you stay with us. Just contact me direct to let me know when you would like to redeem the dinner offer. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Anonymous Business - 07/12/2018 AccorHotels certified review
« It was a nice stay »

It was nice I would like to see more fruits, freshes at the breakfast.

Susie Business - 06/12/2018 AccorHotels certified review
« Indifferent »

As usual, the staff are so laid back they could be horizontal, no sense of urgency

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the poor restaurant service and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 2,000 LeClub points as well as a complimentary three course meal the next time you stay with us at Novotel London Brentford. Please contact me direct to let me know on which stay you would like to redeem the offer. I am looking forward to welcoming you back. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Trevor B. Business - 06/12/2018 AccorHotels certified review
« . »

Massive room, comfortable. Sian was fantastically attentive.

Mary F. Couples - 05/12/2018 AccorHotels certified review
« Relaxing »

A very comfortable room and we slept well. We also enjoyed a drink in the bar ... very nice!

Anonymous Couples - 05/12/2018 AccorHotels certified review
« appalled with the service! »

As a member I always call you directly, even if I have found a better deal online. I saw various deals for £104 for a last minute booking, so called the Hotel directly to see if they could match the offer as I would prefer to book through you than through a third party. I was initially quoted £175 but this was brought down to £151 for a Queen bed, Superior room, with convertible sofa bed. I requested a high floor and for a shower instead of a bath. I was happy with the service I received over the phone, although I now wish I hadn't been so loyal and booked through a third party and paid £50 less, as once I arrived at your hotel I was not treated with ANY loyalty or any customer service in general. The service was in fact APPALLING, and I would even expect more service standards in a grotty motel. The service we received upon arrival was fine. We were initially given a executive room on an executive floor, for which we was grateful and this was explained to be due to my being a member and that I have came to this particular Hotel on numerous occasions. An upgrade however is something more than what you have paid for, and unfortunately this was not the case with this room. The bed at first observation was a double bed, although we had requested and paid for a Queen bed. Upon further investigation it wasn't even a double bed but instead two single beds pushed and zipped together. Totally unacceptable when we as a couple paid for a room with a Queen bed, and extremely uncomfortable; no couple should be expected to sleep in two single beds or have to fall through a gap in between beds. It was a good thing I inspected the beds as soon as we entered the room because to discover that during the night would have been even more unacceptable. - COMPLAINT 1, wrong beds. We immediately called Reception to explain the situation and that we were not happy to stay in this room. The receptionist spoke to us as if we were lying, exclaiming that we should be grateful for the upgrade and that she will have to send a member of staff up to 'check if the beds were really two single beds' - COMPLAINT 2, no apology and treated as though I was making this up - regardless, the bed was 'double size' and not the Queen bed we had paid for. A male staff member knocked on our door shortly after the phone call, entered the room with a complete attitude, again, NO apology, not even any communication. He didn't say a word. Instead, he grumbled, looked completely irritated that he had to make the effort to come to our room, quickly glanced at the bed and turned to walk back out. ABSOLUTELY NO COMMUNICATION. I as the customer had to question him as to a) what we could do as we were not happy to stay in the room, and b) whether we should come back down to reception to sort it out and find an alternative room. At this point he was already half way out the door and still hadn't spoken a word to us let alone apologised for the inconvenience and confusion. I suppose it was safe to say that we wasn't 'lying' about the beds. Most shockingly (although I was already astounded by the disgusting attitude and service of this man towards his customers - who had done nothing wrong other than politely make you aware of your error) he responded by saying that 'he does not know what to do' and that we 'might just have to leave'. When a hotel makes an error with a room I have NEVER known such shocking behaviour towards the customer, the hotel should be working to rectify the situation, at least try or give the impression that they are trying. Instead we were told before he had even returned to reception to look for alternative options that we may have to leave. I felt like a common criminal, like I had done something wrong within the hotel and was being asked to leave and marched out of the hotel. LEAVE? as a first option before I even received an apology? To me, this should be the final option after 1) an apology 2) an alternative room had been searched for (executive or not) 3) if no rooms, an alternative Accor hotel and only finally after exhausting all other options should the customer be 'made to leave'. Even if that was the only option in this instance, it definitely should not be hollered at the customer in the manner this man did it in. It should be apologetically but politely explained to us that although he has tried, there are no other options and therefore the only and final option, after their gracious attempts, is that we have to be refunded for our stay due to there being no space; not just an exclamation that we will have to 'LEAVE'. DISGUSTING. - COMPLAINT 3 - speaks for itself. I am genuinely still in shock at the utter disregard and complete lack of any service standards. none, whatsoever, absolutely disgusting. I have never been treated like this, we had done nothing wrong, and should not be punished for bringing the mistake to your attention. This is a common mistake within Hotels and should be easily and professionally dealt with. no professionalism at all. People travel from far locations to visit a Hotel, when a room is booked it is booked in the knowledge that the room you booked and paid for is available, it cannot be expected that a customer must just 'leave'. Leave to go to where? Customers would be stranded, many travel from far, like my partner who travelled from Leicester and would have been stranded and out of pocket if he was made to 'leave' as the hotels plan A initially appeared to be. The member of staff had already stormed back off downstairs without waiting for us, and leaving us to believe and panic at the fact that we may have to leave the hotel. Before he did so, I had asked him if we should come downstairs to sort out the rooms and we were 'gracefully' instructed to bring our belongings down with us in case we had to leave. When we arrived downstairs reception was empty, there was no sign of the man or any other staff members, and we were still panicking, unsure as to whether we were going to be asked to leave and as a result stranded. After 10 or so nerve racking minutes and again with no communication, he appeared out of the Office with new keys in his hand which he handed us. Still no apology, just that we were 'lucky' as he had managed to find us a room. Again, he looked completely irritated and burdened by having to do his job (which he was not doing well at all), and again we were made to feel like we had done something wrong and should be grateful for the room. Yes, we were happy to have a room and not have to fork out on another hotel - which would of been exceptionally more due to it being last minute - but we received no explanation, no apology, no explanation as to the downgrade, we were just expected to take the keys and be on our merry way. - COMPLAINT 4 - still appalling service and the situation was handled shockingly. Although a lovely room, it still was not what we had paid for, the bed was a Double bed not a Queen size bed, there was no convertible sofa, it was not on a high floor. We daren't to tell them about the issues with this room as I was terrified that we would definitely be made to 'leave' this time round, for even daring to speak to a staff member about the mistake. - COMPLAINT 5 - Still did not receive the room we paid for, by this point they were well aware after I explained to them that I had paid for a specific room and they still did not provide this. Especially after such an error had already been made, I would have thought this would have been double-checked so not to have the same problem again. COMPLAINT 6 - The pool/spa. This could really have improved our experience, especially as this is the reason why I have booked this hotel so often. Instead, I was informed that there was no spa at the hotel (although I am well aware that there is) and that I could not use it. To my confusion I spoke to another customer who had used these facilities, but by the time of this discovery it was too late. disappointed, again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., Thank you once again for your feedback regarding your recent stay with us and your follow up call to my previous email. As I shared with you on the phone, the employee in question is no longer working with the company. It is therefore my pleasure to welcome you back to the hotel in the near future, so that you can resume experiencing the high level of service you expect from us. Your offer of two complimentary nights at Novotel London Brentford including breakfast is valid for six months starting from the date of this email. So when you are ready to plan your next London visit, please contact me direct to make the booking for you. My apologies again for the embarrassment and inconveniences caused. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Anonymous Couples - 05/12/2018 AccorHotels certified review

Love it

Tito Families - 05/12/2018 AccorHotels certified review
« Lovely experience »

Best supporting and understanding staff Team , always ready to help and all smiles best place to visit I really enjoyed my stay .

Andy Business - 05/12/2018 AccorHotels certified review
« Check-in was slow although there was no one in front of me. »

Ok but hire competent people.

Craig C. Business - 04/12/2018 AccorHotels certified review
« Very comfortable and enjoyable. »

The stay was only for 4 nights. My room was very nice and I had everything I needed. There was an issue with the coffee machine water holder leaking but once I mentioned it to the staff in the morning it was corrected by the time I got back to my room in the evening (great!). The room was also very quiet and dark which I appreciated. The only drawback is that the WiFi doesn't stay connected as I needed to reconnect many times when using my phone. This doesn't happen at other hotels I stay at.

Carlos Business - 04/12/2018 AccorHotels certified review
« GOOD HOTEL TO GO TO DELL EMC OFFICE »

Nice hotel, walking distance from DellEMC office

Andy Business - 03/12/2018 AccorHotels certified review
« Modern, good staff and nice rooms »

Checking was a little slow but was sorted, nice room with water which I appreciate. Shower area was good but TV frozen on single channel and screen got it fixed later that night.

Mrs P. Couples - 03/12/2018 AccorHotels certified review
« Mrs P. »

Spotless, great atmosphere.

Ellen Business - 03/12/2018 AccorHotels certified review
« Nice hotel outside London »

Nice and clean rooms. Ok restaurant and good serivice from people in the reseption

Anonymous Business - 03/12/2018 AccorHotels certified review
« Staff were superb, air conditioning was poor, no coffee machine »

Stay here regularly on business travel. This time, I found the bed was so hard, air conditioning would not go below 22 degrees. Other work colleagues found the same issue and complained but it was unresolved and in one case a fan was provided. This time I had no coffee machine in my room. Breakfast was fine but more fruit would be good. Fruit salad was gone early. Breakfast coffee was awful - poor & weak. Staff were absolutely superb. Hotel was so clean.

Yves C. Business - 03/12/2018 AccorHotels certified review
« A at home »

This wasn't my first stay at this hotel. Nevertheless each time I come back you get the feeling as feeling at home. Staff is available for any request or service.

D P. Couples - 02/12/2018 AccorHotels certified review
« Excellent »

Friendly and helpful service. Excellent stay.

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