Novotel London Brentford Hotel 4 stars

TripAdvisor rating 4.5/5 1,194 reviews
Novotel London Brentford
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Room 1

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Hotel extras

  • Indoor heated pool, sauna and fitness centre

  • Ideally located close to Kew Gardens

  • Meeting rooms with top-quality facilities

  • Easy access to central London by rail or tube

  • 20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Brentford

Great West Road
TW80GP
brentford
united kingdom

Tel: +442076602230

Fax: (+44)203/6931810

Contact email

Check-in from 14h00

Check out up to 12h00

  • TFL :   65,H91,235

  • By plane

    LONDON CITY AIRPORT At 27.36km / 17 miles

  • By plane

    LONDON HEATHROW At 12km / 8 miles

  • By train

    BRENTFORD At 1.61km / 1 miles

GPS :51.491003, -0.302124

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Executive Premium Room with Queen-size bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds

  • Max. number of persons: ‌4
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room With Queen Bed & Convertible Sofa Bed

  • Max. number of persons: ‌3
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Twin bedded room

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with king-size bed

  • Max. number of persons: ‌2
  • Area: From 43
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes. So whether you're in the mood for a British beef burger, or feeling more like a Japanese Miso Salmon, we'll have something to greet your appetite.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 112 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Novotel London Brentford

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,437 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,194 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Bed let it down

Customer review rating 4.5/5

Sallie Solo - 11/06/2019 AccorHotels certified review

Lovely hotel, felt spoiled

Confusing check in and parking but excellent service and rooms.

Customer review rating 4.5/5

Thomas G. Friends - 11/06/2019 AccorHotels certified review

Service was terrific, facilities were lovely and the rooms were excellent value and comfortable but the check-in process was quite confusing (no queues or obvious checking desk to approach). The parking is not easy to find and even more tricky to find out how it works. Also the phone number on both the Novotel website and Google seems to be incorrect. Staff were attentive and on hand to answer any questions we had.

Great stay

Customer review rating 4.5/5

Kerry Friends - 11/06/2019 AccorHotels certified review

The hotel staff were very friendly and helpful. The rooms were clean and of a good standard (we upgraded to executive) with a very comfy bed and Nespresso coffee machine. The swimming pool was of a nice temperature and in a pleasant environment, albeit small. The sauna could have done with being a bit warmer, up maybe that’s just me. They also have a small faintness suite, but we didn’t use so can’t comment. There was a great choice for breakfast and the food was hot, only downside was I had to keep asking for a pot of tea to which I’d finished my breakfast before it came. Apart from this niggle, had a great stay and would recommend...

Kind and friendly staff , clean and comfortable rooms , rich breakfast menu

Customer review rating 4.5/5

Maral Business - 11/06/2019 AccorHotels certified review

Kind and friendly staff , clean and comfortable rooms , rich breakfast menu

Always satisfying

Customer review rating 4.5/5

Irene W. Business - 11/06/2019 AccorHotels certified review

I had an unusual inquiry to the reception (inquiry on where to purchase the little cookies that are in the room, which I enjoy very much). Antonia was on duty and she helped me obtain additional cookies for my tea break which was unexpected and very much appreciated.

helpful smiling staff

Customer review rating 4.5/5

Alan S. Couples - 10/06/2019 AccorHotels certified review

Excellent hotel, comfortable, friendly and excellent breakfast

Lovely hotel, great staff.

Customer review rating 4.5/5

Kay Business - 10/06/2019 AccorHotels certified review

Very nice comfortable room, was very happy with the whole experience.

Lovely comfortable hotel

Customer review rating 4.5/5

Anonymous Families - 09/06/2019 AccorHotels certified review

Room comfortable and facilities good. Food expensive. Staff helpful and hotel in good location

Customer review rating 4.5/5

Anonymous Business - 09/06/2019 AccorHotels certified review

The employees at the reception and restaurante are awesome. However the room cleaning is quite defficient. On one end rooms are cleaned around 16hr, and it is barely done.

It was fuss free

Customer review rating 4.5/5

Vic Business - 09/06/2019 AccorHotels certified review

Good. As expected. Fuss free, clean, things work. Keep it up!

Dear Ms T., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that as a result of the parking charge your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking additional measures to better inform our guest and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 2,000 LeClub points and hoping to welcome you back to the hotel in the future. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Ms

Customer review rating 4.5/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

We had a wonderful stay at your hotel

GOOD EXPERIENCE

Customer review rating 4.5/5

Ketan P. Families - 08/06/2019 AccorHotels certified review

WE ARE STAY 7 NIGHT NOVOTEL, BRENTFERT STAFF OF HOTEL IS GOOD EVERY TIME THEY ALWAYS HELP US GOOD EXPERIENCE EXCELLENT SERVICE

Comfortable

Customer review rating 4.5/5

Lawrie A. B. Business - 08/06/2019 AccorHotels certified review

Nice room. Tv wasn’t working but one call to the reception and a very helpful man called Kamren came and fixed it very quickly.

Excellent stay

Customer review rating 4.5/5

Mani Families - 08/06/2019 AccorHotels certified review

Staff are very helpful, large and clean room and breakfast was good.

Efficient and comfortable

Customer review rating 4.5/5

Andrew Business - 08/06/2019 AccorHotels certified review

Efficient and comfortable

Mr

Customer review rating 4.5/5

Anonymous Business - 08/06/2019 AccorHotels certified review

Room was a little run diwn

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, especially our valued LeClub members. However on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address our shortfall in delivering the LeClub benefits. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 2,000 points as well as a complimentary room upgrade on a future stay with us. This offer is valid for six months starting form the date of this email so just let me know on which stay to apply the upgrade. I am looking forward to hearing from you and welcoming you back to the hotel. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

It was short and very sweet. Absolutely no problems in any department.

Customer review rating 4.5/5

Paul Couples - 06/06/2019 AccorHotels certified review

Room was clean and tidy and a good size. no Noise from the main roads. Food was good . Well Done.

Hotel excellent - attention to detail poor

Customer review rating 4.5/5

R R. Families - 06/06/2019 AccorHotels certified review

The hotel was excellent - it actually felt quite luxurious on first impression. We were given a good deal on the breakfast which we took up. The room was excellent and clean. HArdly heard a sound from the busy road either. However, couple of points that would have made the stay a whole lot better: the coffee at breakfast was warm at best, as was quite alot of the hot breakfast; the swimming pool was unkept - the men's changing room toilet flooded and tissues everywhere; car parking was odd - £3 more a day if you paid the hotel, rather than pay the external provider. What compounded this oddity was I was then charged twice for this inflated car park rate as well (thank goodness I checked my online receipt! This was further compounded when I checked my credit card bill and noticed I'd been charged to my credit card for the room - I had produced my tesco voucher on at least one occasion to confirm payment. It would also have been a good service if the public transport closures in the area were warned about (not their responsibility but a service over and above - which I would expect of a good hotel).

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the concerns you highlighted about the leisure facilities and being double charged. I believe all the double charges are now resolved and the cleaning scheduled revised to further increase the frequency of the leisure facilities during holidays. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast at Novotel London Brentford in the future. This offer is valid for six months starting from the date of this email so please do not hesitate to contact me direct to make the booking. I am looking forward to hearing from you and welcoming you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Ms

Customer review rating 4.5/5

Anonymous Business - 05/06/2019 AccorHotels certified review

Very good

Fantastic location but needs a refresh.

Customer review rating 4.5/5

Lighty Families - 05/06/2019 AccorHotels certified review

The hotel was easy to find, and parking was available which is a bonus but an extra charge. Check in was quick and simple. The room was a good size with a double bed and small sofa bed. Obviously if you stay on a Wembley event day you pay for the privilege. Room was clean and pretty modern. We didn’t use the restaurant so can’t comment on the food. WiFi was good which is useful.

Dear Mr L., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future and provide better value for money. I am therefore offering you a 50% discount on your next stay with us at Novotel London Brentford. This offer is valid for six months starting from the date of this email so please contact me direct to make the booking. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
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