Novotel London Brentford Hotel 4 stars

TripAdvisor rating 4.5/5 1,205 reviews
Novotel London Brentford
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Room 1

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Hotel extras

  • Indoor heated pool, sauna and fitness centre

  • Ideally located close to Kew Gardens

  • Meeting rooms with top-quality facilities

  • Easy access to central London by rail or tube

  • 20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Brentford

Great West Road
TW80GP
brentford
united kingdom

Tel: +442076602230

Fax: (+44)203/6931810

Contact email

Check-in from 14h00

Check out up to 12h00

  • TFL :   65,H91,235

  • By plane

    LONDON CITY AIRPORT At 27.36km / 17 miles

  • By plane

    LONDON HEATHROW At 12km / 8 miles

  • By train

    BRENTFORD At 1.61km / 1 miles

GPS :51.491003, -0.302124

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Executive Premium Room with Queen-size bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds

  • Max. number of persons: ‌4
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room With Queen Bed & Convertible Sofa Bed

  • Max. number of persons: ‌3
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Twin bedded room

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with king-size bed

  • Max. number of persons: ‌2
  • Area: From 43
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes. So whether you're in the mood for a British beef burger, or feeling more like a Japanese Miso Salmon, we'll have something to greet your appetite.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 112 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Novotel London Brentford

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,622 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,205 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

My stay

Customer review rating 4.5/5

Simon C. Business - 12/07/2019 AccorHotels certified review

Room was comfortable and the staff were pleasant. The most annoying thing was the flies in the restaurant.

Miss

Customer review rating 4.5/5

Hollie B. Business - 11/07/2019 AccorHotels certified review

I was staying at the hotel as were some of my clients as I was managing an event at GSK House Brentford the following day. My clients all loved the hotel and I got so many comments at the meeting regarding the hotel and how nice it was, how friendly staff were and how pleased they were with their rooms.

Excellent!

Customer review rating 4.5/5

Hernan K. Business - 11/07/2019 AccorHotels certified review

Perfect room Great food and drinks

Friendly service 3rd I have been love the hotel would book again

Customer review rating 4.5/5

Baksho K. Families - 11/07/2019 AccorHotels certified review

I found this hotel such a lovely place love staying in it very clean staff so lovely

Good

Customer review rating 4.5/5

John G. Business - 11/07/2019 AccorHotels certified review

An efficient friendly check-in, modern comfortable rooms with Sky Sports & Movies. Good air-con, good food in the hotel and a nice min-fridge with complimentary water.

Pleasant stay at London

Customer review rating 4.5/5

Ruiz Families - 10/07/2019 AccorHotels certified review

It has been a really good experience being at Novotel Brentford for these four days. Lovely team at the hotel, starting from the reception, through the restaurant and even the maintenance (good advises from Miguel to visit London) If there is anything to improve I would say the climate control is not very intuitive; a basic leaflet at the room could help a lot; secondly, TV channels need an update as many of them are now not available.

Great room,good staff,god awful breakfast

Customer review rating 4.5/5

Alan D. Couples - 09/07/2019 AccorHotels certified review

Lovely comfy room,very friendly and helpful staff,our only bad word was the breakfast it was just appalling and disgusting

Excellent stay

Customer review rating 4.5/5

Lisa Families - 09/07/2019 AccorHotels certified review

We were dissatisfied staying here the last time and Novotel gave us a 50% discount if we stayed there again. I took them up on their offer and I must say the whole stay was excellent. The staff were attentive and everything was perfect. Thank you so much Novotel I will be returning

Incredible, everything was perfect

Customer review rating 4.5/5

Shaikha Couples - 09/07/2019 AccorHotels certified review

Hotel staff Friendly and very helpful Very clean hotel Good breakfast Good security and safety

Good stay

Customer review rating 4.5/5

Rob Business - 09/07/2019 AccorHotels certified review

Pleased with a quiet room in such a busy location next to A4. Staff were great and food of a good quality. A little pricey but for London, ok.

Excellent room but overpriced stay and overcrowded breakfast experience

Customer review rating 4.5/5

G D. Couples - 09/07/2019 AccorHotels certified review

Looking forward to Friday and Saturday night early July weekend in London at the Brentford Novotel. Checked in online no problem and fast allocation to room. Great! Room excellent. Even better! Unfortunately downhill all the way from thereon. Much looked forward to reakfast experience on both Saturday and Sunday mornings was truly poor, far from relaxing and far from that advertised by Accor and Novotel. On both mornings long queues for the breakfast area formed (around 12/15 minutes standing in line waiting to be greeted and seated) which annoyingly some rude guests bypassed by just ignoring queuing protocol and walking through when staff were otherwise engaged. Then added insult to injury so to speak by helping themselves to food in full view of those queuing patiently. Novotel please note: your senior management staffing at breakfast times needs to be adequate to ensure effective management of peak times and orderly access to the breakfast area. Notices in the lifts of anticipated peak breakfast times are no substitute for effective hotel staffing levels and far from reassuring. Health and Safety issue - Many young children were moving on their own far too quickly and unsafely around the buffet and breakfast areas carrying food and glassware, some spilling drinks onto the floor and ignoring guests patiently queuing to access the buffet. Totally inadequate staff available to clear and reset tables efficiently as guests left and also to quickly serve coffee or tea orders. A decaf latte order we made never materialised throughout our breakfast. When we left our table briefly to choose our hot food we returned to find our fruit juices had been cleared away then there were no glasses available to replenish them. We also noted a coach tour party was staying in the Novotel which also contributed to the overcrowding of the breakfast area with large groups of guests eating together presumably to comply with their departure times. Our check out on the Sunday morning involved another lengthy wait in a queue for the lone Receptionist to deal with guests. Would we recommend this hotel or stay there again? Out of season possibly at a reasonable price. In high season at weekend, never! Value for money - very poor.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion the breakfast experience failed to do so. Please rest assured that we are taking the appropriate measures to improve the breakfast service we provide. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast on a future visit to Novotel London Brentford. This offer is valid for six months starting from the date of this email so when you are ready to plan your next West London stay please contact me direct to make the booking. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Brief short stay

Customer review rating 4.5/5

Lawson Couples - 08/07/2019 AccorHotels certified review

Overall I enjoyed my stay, room was really nice especially the bed. Staff was very friendly except for one who didn't inform us about parking. Due to this I received a parking ticket just before checkout. Not very happy about this at all.

Relaxing

Customer review rating 4.5/5

Michael W. Couples - 08/07/2019 AccorHotels certified review

Settling comfortable and very clean

Fantastic hotel for Kew Gardens!

Customer review rating 4.5/5

Mrs C. Families - 08/07/2019 AccorHotels certified review

Clean, wonderful room with a super bathroom. We had a lovely breakfast too., This is my Son’s favourite hotel outside London.

Pleasant nice room, stuck shower

Customer review rating 4.5/5

Anonymous Business - 08/07/2019 AccorHotels certified review

it was a very pleasant experience, nice check in, clean and new room, overall very pleasant and quiet. the only issue was the stuck shower which lead to water spilling out on the floor of the bathroom. but i suppose this can happen

Lovely hotel, poorly organised.

Customer review rating 4.5/5

Michelle P. Families - 08/07/2019 AccorHotels certified review

Great room and friendly helpful staff but badly managed/organised. Long queues for breakfast both days even though there was obvious space in the restaurant - the tables simply hadn’t been cleaned yet. Also long lines to check out with only one person on reception.

Lovely wweekend

Customer review rating 4.5/5

Diane D. Couples - 07/07/2019 AccorHotels certified review

Great hotel with friendly staff

Weekend away

Customer review rating 4.5/5

Denise B. Couples - 07/07/2019 AccorHotels certified review

Difficult to find entrance to hotel for parking off motorway as missed slip road ! Hotel ok but did not like the buffet style restaurant . We ate out founds lovely Italian. Room lovely , clean . Easy access to train & walking distance to Kew Garden .

Customer review rating 4.5/5

Aran Couples - 07/07/2019 AccorHotels certified review

Excellent, upgraded to a suite

Impressive

Customer review rating 4.5/5

Marc H. Business - 07/07/2019 AccorHotels certified review

Much better than expected

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