Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,860 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,860 reviews

TripAdvisor Rating  4.5/5  1,436 reviews

Certificate of excellence 2023

Nice Hotel

Customer review rating 3.5/5

Jamie M. Solo - Confirmed reviews ALL

It's definitely a nice hotel my only gripe is the Reception area is not always staffed well. I've stayed here 3 or 4 times now and a couple of times it's taken nearly 15 minutes just to get checked in which is really frustrating.

Dear Jamie M., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comments about the unacceptable waiting times at Reception and will take necessary corrective action to avoid such experiences for our guests in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

will be booking else where next time I am down in London

Customer review rating 1.0/5

Andrew C. Business - Confirmed reviews ALL

I have stayed at the Novotel Brentford twice in the last 6 months and on both occasions i have had issues with my room last stay was the worst, mixer tap in the shower not working so had cold showers, the shower head was loose to could not direct the shower and Sky TV not working.

Dear Andrew C., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hence I would like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Too cold, not clean

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The room heater don’t work, the room too dark, elevator is slow and house keeping is poor (didn’t have new set of towels, sheets etc).

Dear Noboru N., Thank you for taking the time to tell us about your experience at Novotel London Brentford. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hence I would like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Air Conditioning was ineffective & a really poor sleeping experience

Customer review rating 1.0/5

David Business - Confirmed reviews ALL

Arrived at the hotel at 6pm and made it into my room, room temperature was at 27°C. Turned the air conditioning down and went for dinner. On return to the room after dinner, the temperature hadn't gone down at all. Went to reception to complain & was told someone would come up. Waited for an hour for someone to come to the room and had to return to reception (9:20pm) to find out what was happening. A manager came up to my room 5 minutes later & was unable to fix anything. I then had to repack & return to reception to get a new room. Up to new room which was at 20°C but the air-con wouldn't actually go any lower. Decided to have a bath and found that the plug failed to keep the water in the bath. There was mould on the sealant around the bath and by this point (10pm) I was just tired and wanted to get to sleep. It would seem that the air-con doesn't actually function in the rooms. The rooms themselves are nice enough, but the hotel is really let down by the maintenance.

Dear David G., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hence I would like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Good stay

Customer review rating 4.5/5

C A. G. Couples - Confirmed reviews ALL

Shirt stop but very comfortable

Dear Carolyne G., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

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Other web-users rate our hotel

  • 584 reviews 7.6/10 Location
  • 1,225 reviews 7.3/10 Room
  • 1,248 reviews 7.7/10 Service
  • 22 reviews 4.9/10 WiFi
  • 584 reviews 8/10 Cleanliness
  • 500 reviews 7.6/10 Breakfast
  • 348 reviews 8.3/10 Pool

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