Hotel - Novotel London Brentford
Novotel Hotel Novotel Hotel

Novotel London Brentford Hotel

4.5/5 1,132 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 202 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,358 reviews

Our guest reviews for Novotel London Brentford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,132 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. T. Business - 12/11/2018 AccorHotels certified review
« Nice hotel and friendly staff - Check-in process not satisfying »

Clean rooms - great breakfast - supportive staff The check-in process using iPads is less effective and took too long.

P. Business - 12/11/2018 AccorHotels certified review
« surprised »

i had requested a room in 6th floor or 7th for the quality of the bed and i was (again) at the 5th floor, is the voice of customer listened?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at Novotel London Brentford. I am sorry that we once again failed to meet your room expectations so please allow me to express my sincerest apologies. We did note your preference to stay on our Executive Floors located on the 6th and 7th floors. However based on your profile also requesting a quiet, high floor with a bath we opted for rooms on the 5th floor as the only room on the 6th and 7th floor with a bath (#635) was already occupied. With your two most recent stays on the 5th floor still falling short of your expectations, could you inform us of a room from a previous stay that you were most satisfied with and we will endeavour to assign that room to you moving forward. Ms P., we appreciate your sharing your concerns, and it is our hope that the information you provide us with will allow us to better deliver the service you expect. I am looking forward to hearing from you and welcoming you back to the hotel next week. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Shirley Business - 11/11/2018 AccorHotels certified review
« Clean and comfortable »

The room was clean and comfortable. I can relax and sleep well. The only comment I have was the shower area which has no door or cover which may wet the floor outside. It should not use plastic cup in the washroom.

Rosemary V. Families - 11/11/2018 AccorHotels certified review
« Mrs »

Had booked a disabled room. Also book another room for my sister. Went to the room, the bed was very small and very hard. Tried to lie down on the bed on my side. Very uncomfortable, got to the point that it was painful to lie down on the bed so rang reception and told them. They said all the disabled beds were hard. My sisters bed which was not disabled was also very hard. Both myself with my husband and my sister were moved to other rooms, was not disabled but the beds were a lot more comfortable. Also had a lot of difficulty finding the entrance to parking. had to go around three times in order to get to the correct place to park in disabled in front of the hotel after having advice from reception as to how to park there to drop off luggage as I was in a wheelchair. Breakfast was really nice and the pool was lovely. Great to have a disabled shower downstairs by the pool. There was no space to put clothing in the disabled shower by the pool thouhg. Would be good to have a shelf to even put a towel.

Andrew Business - 11/11/2018 AccorHotels certified review
« Three night stay »

As ever the hotel and staff were excellent

Anders Business - 11/11/2018 AccorHotels certified review
« Nice new hotel with good rooms, good bar and nice fitness/pool facilities »

Nothing to add. It was good. All more that I could wish for was eggs made to order for breakfast.

Imran K. Families - 11/11/2018 AccorHotels certified review
« Great Hotel Fantastic Service! »

Novotel Brentford is conveniently located and has an updated urban design providing a refreshed hotel experience and puts other Novotel properties under pressure because of the this. Comfortable and Quiet room, great breakfast selection. My son, forgot his Nintendo Switch hand-held game and we called in 4 days after check out and Antonia at reception was very helpful to track the missing item and provide a reference for it so that my son could come and collect it. Kudos to housekeeping too for finding the game console.

Julie Business - 11/11/2018 AccorHotels certified review
« Miss »

Can’t fault a thing.

Doncho A. Business - 09/11/2018 AccorHotels certified review
« Excellent hotel »

Being your guest for this business trip was a pleasure. Everything was right on the spot. Unfortunately, I was not able to use the pool, as I did not have a swimsuit, but all facilities, which I used were flawless. Only one recommendation: I don't know whose idea was to remove the toilet brushes from the guest's toilets, but this was not smart at all. I asked for a brush and I got one, but it was kind of embarrassing to have to ask for it.

Funmi Business - 09/11/2018 AccorHotels certified review
« Comfortable with nice staff »

The room was welcoming, my night sleep was comfortable like home. Breakfast was great also

Hodaya Friends - 08/11/2018 AccorHotels certified review
« Awesome »

Good service. Clean rooms. Great breakfast.

Troy C. Families - 08/11/2018 AccorHotels certified review
« Very small family rooms and did not feel like a platinum member »

Hotel is nice, pool is excellent but family room was very small and I did not notice any notable loyalty benefits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to better recognise our LeClub members and prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I have therefore informed our Welcome team to credit 4,000 LeClub points to your account. I am looking forward to providing you with an improved service when you next return to Novotel London Brentford. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Aude Business - 08/11/2018 AccorHotels certified review
« good experience »

cosy room, clean and modern. Good food

Jacqueline H. D. Couples - 07/11/2018 AccorHotels certified review
« Convenient »

Room only so didn’t try the food. Room very nice. Bed comfy. Lifts didn’t like our key card so had to go back to reception. Basin didn’t drain but otherwise was lovely

B. Families - 07/11/2018 AccorHotels certified review
« We were very pleased and enjoyed our journey to London and our hotel. »

Clean, charmant, pleasant, calm, good infrastructure, very nice Clerks.

Ljs Business - 07/11/2018 AccorHotels certified review
« ok »

asked for a quiet room but was right by the door before the lift on the first floor which was noisy every time someone came in to the corridor. Tried to sign in for breakfast (in a bit of a hurry) on the first day and waited for nearly 5 minutes with no one there to sign me in, before I decided to miss breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, especially regarding providing you with a quiet room and breakfast, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and unfortunately on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary room upgrade and breakfast (if not already included) for your next stay with us. Just let me know which of your stay you would like for me to apply the room update. I am looking forward to hearing from you and welcoming you back to Novotel London Brentford. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Mrs D. T. Families - 07/11/2018 AccorHotels certified review

Check in was later than should have been and are parking system was shambolic. On arrival we asked if we were in correct nap car park was told yes when we left it charged us £28 although we had car activated by member of staff but because we were arguing with staff we went into next day on arrival parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, especially regarding parking so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and unfortunately on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you for a future stay with us a 50% discount on your room rate. This offer is valid for 6 months starting from the date of this email. When you are ready to make your booking please contact me direct and I will make it for you. Thank you once again for your feedback and I am looking forward to hearing from you. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Harpreet M. Couples - 07/11/2018 AccorHotels certified review
« Not what I expected »

We had a bad experience from when we got there. Parking was bad because the football players had all the bays. I requested birthday plate and that never come. On top staff at reception were extremely rude. Will not be staying here again and nor will recommend to anyone else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, especially regarding rude reception, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and unfortunately on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast on a future stay at Novotel London Brentford. This offer is valid for 6 months starting from the date of this email. When you are ready to plan your next stay please contact me direct to make the booking for you. Thank you once again for your feedback and I am looking forward to hearing from you. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Sharron Couples - 07/11/2018 AccorHotels certified review
« Great »

Great

Mary Families - 07/11/2018 AccorHotels certified review
« Lovely hotel »

The rooms, bathrooms, pool, all amenities are really nice and clean. Our stay was almost perfect unfortunately during breakfast there wasn’t enough tables and we’re offered a table for 2 while there was three of us. We were hungry and had no choice but to accept it. Good thing after a while a bigger table became available and we insisted on taking that instead. Another thing was at the pool there were swimming classes and we couldn’t fully enjoy the pool given than there were a few more people using it. I hope there would be a notice that there are ongoing classes as well as dividers/floaters so we wont be interfering the class similar to other hotels

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