Novotel London Brentford Hotel 4 stars

TripAdvisor rating 4.5/5 1,252 reviews
Novotel London Brentford
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Room 1

Number of guests
Children's age
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Hotel extras

  • Indoor heated pool, sauna and fitness centre

  • Ideally located close to Kew Gardens

  • Meeting rooms with top-quality facilities

  • Easy access to central London by rail or tube

  • 20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Brentford

Great West Road
TW80GP
brentford
united kingdom

Tel: +442076602230

Fax: (+44)203/6931810

Contact email

Check-in from 14h00

Check out up to 12h00

  • TFL :   65,H91,235

  • By plane

    LONDON CITY AIRPORT At 27.36km / 17 miles

  • By plane

    LONDON HEATHROW At 12km / 8 miles

  • By train

    BRENTFORD At 1.61km / 1 miles

GPS :51.491003, -0.302124

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds

  • Max. number of persons: 4
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Premium Room With Queen Bed & Convertible Sofa Bed

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Premium Twin bedded room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite with king-size bed

  • Max. number of persons: 2
  • Area: From 43
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes. So whether you're in the mood for a British beef burger, or feeling more like a Japanese Miso Salmon, we'll have something to greet your appetite.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 112

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Novotel London Brentford

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,198 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,252 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice room, good food, good service, friendly staff

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

See above

Excellent

Customer review rating 4.5/5

Guy H. Families - 11/11/2019 Confirmed reviews AccorHotels

First time at a Novotel in some time and very enjoyable experience. Very friendly staff, easy check in and superb room.

OK but I did expect a little better.

Customer review rating 4.5/5

Bruce D. Business - 11/11/2019 Confirmed reviews AccorHotels

Didn't think the bed or room were that great. Bed was hard but that might be down to the fact it was a disabled access room.

Lovely family short break

Customer review rating 4.5/5

Richard Families - 11/11/2019 Confirmed reviews AccorHotels

Lovely base for a couple of days family sightseeing in London. Hotel had made a real effort to decorate for Halloween with some great pumpkins in the restaurant and bar area. All facilities clean and friendly/accommodating staff. Only thing preventing a 10 … the window from the bathroom into the bedroom … I mean why? Luckily there was a haze out button.

Customer review rating 4.5/5

Ercin E. Solo - 09/11/2019 Confirmed reviews AccorHotels

Everything was good. But there was no slepery at the room. When I asked them to get it they told me that they can give it only executive rooms. The cost should not be an issue.

perfect experience

Customer review rating 4.5/5

Stéphane R. Business - 09/11/2019 Confirmed reviews AccorHotels

Lodging, service, food, all was pleasant and and high level. I would like to take this opportunity to express my satisfaction and thanks to all the people behind that quality. I usually take time to individually thank people in front line, so maybe you could transmit my warm congratulations to your back office and management. No good music without an excellent maestro. If you wonder whether I have relatives working for you, the answer is no :) To let a place for improvement, I'd suggest : -bring to the attention of your group level buyers that if it make sens to group orders, getting ketchup from an american company is ok, but Mayonnaise no. It's understandable that a company grew big selling junk products to uneducated people. It's not understandable that an upper scale company contributes to this. Same for mustard. A terrible fact is that Dijon's mustard never gained a controlled appellation protection. Anybody can produce and sell any kind of mixture and call it Dijon's mustard. And they do. Please, just don't buy that. Again, I understand that being a chain's hotel leaves little flexibility. But I also recently read recently that Accor changed the rules and now leaves more flexibility to personalize customer experience. So maybe you could. Perfect Accor restaurants in France found a workaround. On request, you can get some traditional french Dijon's mustard. For 2-3 pounds a week, you'd reach excellence. And the day I'll see on a menu "Dijon's mustard on request", I give you my word that I'll publish on the internet. When I'm travelling, I'm not searching the place to eat like home. I always seek to discover local cuisine. When it's properly prepared, roast beef and mint sauce or steak and kidney pie are delightful. But I can't help feeling disappointed each time I'm facing the contribution of honourable companies to the spreading of bad taste and mediocrity. If I took time to express my thoughts, it's because I think that these improvements are not out of your reach. I don't blame you for being a gear in a worldwide company. A company that by the way has the greatest loyalty program ever and be sure I acknowledge that every year in the official contest, but it is not the concern of these comments. I would even not have wasted time for a lesser performing hotel. But I truly and sincerely believe that you have everything to do it. So thank you again and congratulation. It's always a pleasure to stay at Novotel Brentford. Sincerely Stéphane

The Best!

Customer review rating 4.5/5

Juliah Business - 09/11/2019 Confirmed reviews AccorHotels

We have stayed before and this hotel always goes beyond our expectations. The hotel is spotlessly clean, the staff are fantastic and couldn't do more for you. Food is great and restaurant and bar staff very attentive, but not overly so. Great place to stay and easy to get around by bus, if you want to leave the car parked up.

You made up for it

Customer review rating 4.5/5

Mahfooz H. Business - 09/11/2019 Confirmed reviews AccorHotels

It was good although there were issues with missing laundry. Meena & Paige were helpful though and made amends

A Comfortable and convenient stay

Customer review rating 4.5/5

Renee Business - 08/11/2019 Confirmed reviews AccorHotels

The process for dropping a bag still needs to be swifter. I didn’t want to check in I only wanted to leave my bag and I was in a hurry. I appreciate the need to confirm the stay but this needs to be faster. Other than this the stay was very good. Nice breakfast, great room and friendly staff

Happy overall, only disappointment on this trip was the mattress

Customer review rating 4.5/5

Cathal F. Business - 08/11/2019 Confirmed reviews AccorHotels

I stayed in room 515. The mattress was pretty unsupportive and that led to a few uncomfortable sleeps. I stay in Novotel Brentford quite often and this is the first time I experienced this. Other than that I do like staying there.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we are taking the appropriate measures improve the mattress comfort in this room and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 4,000 LeClub points and a complimentary room upgrade on a future visit to the hotel. Just let me know direct, which of your upcoming stay you would like for us to apply the upgrade. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Mostly very good but one small issue let it down

Customer review rating 4.5/5

Peter S. Couples - 07/11/2019 Confirmed reviews AccorHotels

the hotel was lovely in all aspects, clean and tidy, and a reasonable price, I would of given it 10 out of 10 if one issue was handled better. After the first night my wife woke up to find used ear plugs in the sheets of the bed, where they came from we do not know. After reporting to the concierge our sheets were changed and he said he would get back to us about some recompense, this did not happen. when leaving i spoke to the concierge on at the time and explained i expected some recompense and that finding used earplugs in the sheets is unacceptable, she said she would speak to her manager and email me, this did not happen. even an email to say they would not give me any refund would be better customer service than to not even act upon it...... Nice hotel, poor customer service!

Dear Mr s., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we have taken the appropriate measures to address the room cleanliness and complaint response issues you highlighted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 2,000 LeClub points and a discounted room rate of 50% for the next time you stay with us at Novotel London Brentford. This offer is valid for 6 months starting from the date of this email so please contact me direct when you are ready to make you booking. I am looking forward to welcoming you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Comfortable stay - as usual

Customer review rating 4.5/5

Anonymous Couples - 05/11/2019 Confirmed reviews AccorHotels

We often stay at this hotel as it is convenient for Brentford and suits our needs.

Brilliant hotel experience

Customer review rating 4.5/5

Aoife L. Business - 05/11/2019 Confirmed reviews AccorHotels

Brilliant hotel experience

Great Hotel friendly professional staff

Customer review rating 4.5/5

Jane G. Business - 05/11/2019 Confirmed reviews AccorHotels

I was greeted by a very pleasant receptionist where nothing was too much trouble. food quality very good and room clean and comfortable. would recommend this hotel for business travellers

disconnecting wifi, poor breakfast, very slow service during dinner

Customer review rating 4.5/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

disconnecting wifi, poor breakfast, very slow service during dinner

Dear Mr T., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we clearly failed to do so. Please rest assured that we have taken the appropriate measures to address the problems you highlighted and prevent future occurrence. The Wi-Fi connection issue on Apple devices following the most recent apple update has now been resolved by our Wi-Fi provider. The food and beverage concerns you highlighted were shared with our F&B Manager Maciej and corrective actions including training are ongoing. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you 2,000 LeClub points as well as a complimentary room upgrade for the next time you stay with us at Novotel London Brentford. Just let me know when you would like us to apply the upgrade. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Great venue for a visit to London.

Customer review rating 4.5/5

Kathryn M. Families - 04/11/2019 Confirmed reviews AccorHotels

Room was good Facilities were excellent Staff were helpful Location good for Kew gardens

Good experince , helpful recieption staff

Customer review rating 4.5/5

Mohamed H. Business - 04/11/2019 Confirmed reviews AccorHotels

Although this time my stay is 2 night not as usual 4-5 nights but I experience full facilitation form Staff at NOVOTEL , so very much appreciated and definitely I will return back

Business trip extended for leisure

Customer review rating 4.5/5

H Families - 02/11/2019 Confirmed reviews AccorHotels

Good as usual, pleasant environment with plenty of light. Enjoyed the gym and pool for the first time

Lovely from start to finish

Customer review rating 4.5/5

Deborah C. Solo - 31/10/2019 Confirmed reviews AccorHotels

Food , staff and rooms were fab! Only thing was that I thought the douvet on the bed was rather thin It was very quiet on a night which was great. I did enjoy my stay and will stay again

Miss

Customer review rating 4.5/5

Lucy J. Families - 31/10/2019 Confirmed reviews AccorHotels

The Hotel was lovely . The staff were brilliant. My bed however was squeaky ans mattress too soft so I didnt sleep very well. I also was cold in the night and no blanket in cupboard. Apart from that nice stay.

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