Hotel - Novotel London Brentford
Novotel Hotel Novotel Hotel

Novotel London Brentford Hotel

4.5/5 1,165 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 202 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,935 reviews

Our guest reviews for Novotel London Brentford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,165 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 14/03/2019 AccorHotels certified review
« What you need for a business trip »

No issues, room clean, staff friendly. Bed in 331 on the left side (as you sleep in it) felt odd, almost as if it was collapsing a little! One lift was out of order so remaining one took for ever to arrive. Stairs used but no major problem.

Beata Business - 14/03/2019 AccorHotels certified review
« Very good »

Rooms very nice, clean and friendly. Breakfest ok. Dinner service was poor. Long waiting for placing the orders and meals delivery.

D Business - 12/03/2019 AccorHotels certified review
« Another good dtay »

Good experience overall.

Sharon B. Friends - 12/03/2019 AccorHotels certified review
« Ms »

Very clean, welcoming, and nicely decorated

Stuart H. Couples - 12/03/2019 AccorHotels certified review
« Lovely clean hotel »

Really good only small downside was the bathroom even with the screen on at night when you turn on the light for the toilet it lite up the whole room

Andrea Families - 12/03/2019 AccorHotels certified review
« Good »

Room, breakfast and staff excellent Only issue was that the pool had to close at 8pm

Carolina Families - 12/03/2019 AccorHotels certified review
« Great experience »

I had a great experience, very comfortable, good breakfast, I'd suggest to have soya milk since it's becoming more popular and some people can't drink normal milk

Els Business - 11/03/2019 AccorHotels certified review
« Below average, disappointed with the level of service »

Disappointed with the level of service and attitude of the staff. I was there for business trip (14 nights) and was still expressing milk for my baby. Was checking if I could freeze the breastmilk in the hotel's freezer and nobody could give me an answer. After checking with few other staff/managers, I was told I could not due to hotel policy. Staff are not well trained and were not professional and polite responding to the request. Even to store ice packs in the freezer seems like a big chore to them. Staff were not helpful and were giving dissatisfied look when I had requested them. (There was only 1 nice staff throughout my stay). You can hardly see any staff smile. I'm glad I moved to another aparthotel next door (Adagio Aparthotel which is also under Accorhotels ) for the rest of my stay and the staff there were so much better trained and polite. I will definitely not return to this hotel - expensive but low level of quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we clearly failed to do so. Please rest assured that we are taking the appropriate measures to address the service shortfalls you highlighted and prevent future occurrence. We appreciate your sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future, despite our sister company Adagio now being your preferred choice for accommodation. To try and restore your faith is the services we provide at Novotel London Brentford, I have instructed our Welcome team to credit 4,000 points to your LeClub account. I am hoping to welcome you back to the hotel in the future. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

H P. Business - 11/03/2019 AccorHotels certified review
« Great hotel, friendly staff great facilities. »

Warm welcome, asked to swap rooms as view was not great they did it without any fuss. No other problems with my stay. Only thing I would changed especially in the executive rooms would be a much comfy arm chair.

Ivan J. Solo - 11/03/2019 AccorHotels certified review
« Another fine stay »

AS expected. Helpful staff all round

Luca F. Business - 11/03/2019 AccorHotels certified review
« Comfortable room and location near the office. »

Smooth and with no problems.

Anonymous Business - 10/03/2019 AccorHotels certified review
« Smart and efficient »

Room clean and set up as usual. Instead of using restaurant I ordered dinner in the room all week and it was faster. Check in/out efficient as usual

Jose Business - 10/03/2019 AccorHotels certified review
« Other than a broken lift that cost a lot of time the experience was good »

Fast check in - check Clean room - check Only one lift working - 10min wait to get from 3rd to ground floor in the morning breakfast ok Check in/out - worked well

Ozkan Business - 10/03/2019 AccorHotels certified review
« Reliable hotel perfect for business trip »

GSK preferred hotel. I am pleased about fast check-in an out. Bar tenders can be more friendly. Also room service extra charge is not very nice.

Anonymous Business - 09/03/2019 AccorHotels certified review
« Welcoming »

Good as usual

Gdm Business - 09/03/2019 AccorHotels certified review
« Merci pour l’upgrade;) great »

Top as usual, first time in the suite, was great, this is much appreciated

Abi B. Business - 09/03/2019 AccorHotels certified review
« Perfect »

Team was amazing, as was the room and food

Sonal Couples - 09/03/2019 AccorHotels certified review
« Amazing »

The team were at hand very friendly and welcoming made you feel really part of the hotel like home! Terence and the whole team were so accommodating and looked after my parents to such a high standard we couldn’t have asked for a better stay! The food was delicious and Amit did my parents proud with authentic Indian food which they loved so much ! Will definelty recommend this hotel as it was just perfect! Terece and the team make this hotel that extra special thank you so much x

Anonymous Business - 08/03/2019 AccorHotels certified review
« Very satisfied as always »

Check in/Check out was quick, your service people were very friendly, the food was very good.

Aidan K. Business - 08/03/2019 AccorHotels certified review
« Excellent Hotel »

All fine. Rooms, food, etc. Check out process a bit slow, but many people there at the same time.

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