ibis Chihuahua Hotel 3 stars

TripAdvisor rating 4.0/5 294 reviews
ibis Chihuahua
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+ 16 Services
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Room 1

Number of guests
Children's age
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Chihuahua

Av. Benito Juarez Garcia 3115
Col Centro
31000
chihuahua
mexico

Tel: +526142015100

Fax: (+52)6142015101

Contact email

Check-in from 15h00

Check out up to 13h00

  • CENTRAL CAMIONERA :   1

  • By plane

    CHIHUAHUA (CUU) At 0.1km / 0.06 miles

  • By plane

    GEN FIERRO V At 13km / 8.08 miles

  • By train

    CHEPE At 3km / 1.86 miles

GPS :28.646876, -106.06935

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

At the ibis Kitchen Lounge, you can relax, have a drink or grab a bite to eat. Enjoy a selection of beverages, beers and light snacks available 24 hours a day, 7 days a week. It's the perfect place to work or relax at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

The Ibis bar is a friendly space, perfect for relaxation, where everyone can get together. Don't think twice about taking a break! We can serve you with drinks and snacks 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 26

  • Maximum capacity: 18 people

Find out more

Our guest reviews for
ibis Chihuahua

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,906 reviews

tripadvisor

TripAdvisor Rating 4.0/5

294 reviews

satisfactorio

Customer review rating 4.4/5

Anonymous Business - 10/09/2019 AccorHotels review

agradable

Regular

Customer review rating 4.4/5

Arturo G. Families - 14/08/2019 AccorHotels review

No muy agradable

Estimado Arturo G., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Chihuahua. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

Agradable

Customer review rating 4.4/5

Noemi Business - 14/08/2019 AccorHotels review

Excelente

Estimada Cinthya M., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

not up to ibis standards

Customer review rating 4.4/5

Barbara A. Couples - 23/07/2019 AccorHotels review

We often stay with ibis because it is clean well priced and consistent . You know what you get. Room was tired. Main criticism was food. Breakfast had obviously hung around some time, and coffee maker not working. Staff indifferent to solving problem. First emptied drip tray then went away saying fixed. It wasn't. They filled milk and went away. Still not working. Finally filled water. Took ages and other person waiting gave up. The machine should be reviewed at all times. I made a big fuss in Spanish and was not charged. Hotel near centre but no restaurants near so on first night ate there. Poor innatentive service, not great food and overpriced . Come on ibis, let's down your brand.

Dear barbara A., Thank you for taking the time to tell us about your experience at the ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

Satisfactory

Customer review rating 4.4/5

Paul R. Couples - 10/07/2019 AccorHotels review

The stay and installation where good, however when I received the room the bed and general cleaning had not been done at the moment of arrival. Only half a roll of toilet paper and one clean towel. The bed was not made either. Other than that it was all good.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Miguel Ordoñez M. Gerente General

Goodyear. But not so much

TripAdvisor rating 4.0/5

Mobile10976432915 Solo travel - 05/07/2019 TripAdvisor review

Nice place, conviniently located downtown with accesibility and relatively close to the airport. Room WAS ok but nothing Out of the ordinary. TV only has few chanels and the food in the hotel was a bit dry and pretty regular. A little bit more expensive then others in the city. Won't be staying there another time if I don't have to

Average

Customer review rating 4.4/5

Ivan C. Couples - 25/06/2019 AccorHotels review

Good service from staff. Rooms need a little TLC. But overall not bad. I would consider staying again on my next visit.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miguel Ordoñez M. Gerente General

ITS A GOOD HOTEL AND I LIKED.

Customer review rating 4.4/5

Ramon G. P. Families - 15/06/2019 AccorHotels review

I WAS FOR SHORT TIME AND I AM SATISFACTION,THANK YOU.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miguel Ordoñez M. Gerente General

Modern but uncomfortable

Customer review rating 4.4/5

Cesar L. Couples - 26/04/2019 AccorHotels review

New facilities but room a little bit uncomfortable, noise comes from next door were present then it was not possible to take a rest completely.

Very Disappointing

Customer review rating 4.4/5

David S. Couples - 18/04/2019 AccorHotels review

I was disappointed with the service, the food, and room 171 during my stay at the ibis in Chihuahua. First off I asked to be moved further away from the elevator and to a room on the other side of the road to be able to rest. The personnel gladly obliged... but the other room had sticky floor and smelled as if had been poorly mopped. I went downstairs and mentioned it to the front desk and their solution was to send someone up and spray some air freshener! I couldn’t believe it. I then asked for another room and they offered us one closer to the elevator which also happened to be on the main road side... I clearly declined as it was the reason I moved in the first place, and put up with the stinky room. Quick note: who ever layer the floors on the first flood did a poor job at cleaning up the glue residue. They showed me 3 rooms and explained that all the floors were like that on the first floor, saying that the contractors didn’t do a good job. Own your mistake, don’t rent rooms out that aren’t ready... that gave me a bad impression from the start. Breakfast was included, but it wasn’t all that great. The eggs look like they had been there a long time and the beans tasted very odd, nothing like what you would expect. I then went upstairs to the room to shower and work on my computer before check out. There were black hairs in the sink, and several in the shower that clearly didn’t belong to us.. disgusting! At last I went to check out. The lady at the front desk didn’t even ask how my stay was, like she didn’t care. I mentioned to her my horrible experience and how unsatiesfied I was with my experience and all I received was a short unmeaningful apology. I know it’s only a 3 star hotel, but at least tend to your guests and pretend to care for your customers concerns. Thank you for for the email insisting on receiving my feedback. I hope it benefits your company image in Chihuahua Mexico, it needs it.

Dear David S., Thank you for taking the time to tell us about your experience at the ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

comoda

Customer review rating 4.4/5

Fco J. R. U. Families - 12/04/2019 AccorHotels review

placentera

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Miguel Ordoñez M. Gerente General

Normal

Customer review rating 4.4/5

Anonymous Friends - 30/03/2019 AccorHotels review

It was a normal experience, breakfast was normal and we could not get any shampoo and we need to ask for more than 2 towels, additional elevator function was inadequate, we could not get to floor number 1 via elevator and we needed to use the staris, TV's are old and we could not connect a laptop to watch some movies. Hotel was great and perfect for the price but I think Ibis is a better company and can give us something better, I have slept in Ibis located and different countries and this one was not excelent as the others.

Dear Alan G., Thank you for taking the time to tell us about your experience at the ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

Below average

Customer review rating 4.4/5

Anonymous Couples - 20/03/2019 AccorHotels review

I was initially given a room that wasn’t clean and them transferred to a room that had no towels. The hotel could use some maintenance and up keep. Other than that my stay was fine.

Dear Sayra A., We very much appreciate your comments regarding your stay at the ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Ordoñez M. Gerente General

Excellent

Customer review rating 4.4/5

Michele Couples - 16/03/2019 AccorHotels review

The Front Desk Staff were very welcoming and helpful. Our Room was modern and had a great view. The Hotel Restaurant offered delicious menu items.

Dear Michele B., We very much appreciate your comments regarding your stay at the ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Ordoñez M. Gerente General

Poor

Customer review rating 4.4/5

V G. Business - 12/03/2019 AccorHotels review

- Problems with room key while using in elevator - Room was not well cleaned - Breakfast is served late - Restaurant service with limited hours -

Dear Victor V., Thank you very much for taking the time to share your comments regarding your stay at the ibis Chihuahua. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our _______ in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

estancia

Customer review rating 4.4/5

Anonymous Business - 06/03/2019 AccorHotels review

agradable

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Miguel Ordoñez M. Gerente General

Confortable.

Customer review rating 4.4/5

Hector C. Business - 06/03/2019 AccorHotels review

En general, confortable y placentera.

Estimado Hector C., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

Sr.

Customer review rating 4.4/5

Juan D. G. Business - 20/02/2019 AccorHotels review

Great

Dear JUAN DIEGO G., We very much appreciate your comments regarding your stay at the ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Ordoñez M. Gerente General
Customer review rating 4.4/5

Carlos P. Couples - 19/02/2019 AccorHotels review

experiance with hotel was not what was expected heater was not working properly service was unattentive

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Miguel Ordoñez M. Gerente General

excelente

Customer review rating 4.4/5

Anonymous Business - 18/02/2019 AccorHotels review

agradable

Estimado VICTOR MARTINEZ , Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General
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