Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

4.0/5 1,034 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,350 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,034 reviews
Ellen Couples - 15/03/2019 AccorHotels certified review
« Comfortable stay »

We thoroughly enjoyed our stay at the Mercure resort in the Hunter Valley. The room was comfortable and clean, the facilities good and the staff knowledgeable and friendly.

D. L. Couples - 15/03/2019 AccorHotels certified review
« We enjoyed our relaxed time at the Mercure Hunter Valley Gardens. »

Very pleasant. We were treated extremely well by all staff we encountered. The time of week was unhurried as was our stay in quiet and peaceful surrounds.

Anonymous Couples - 15/03/2019 AccorHotels certified review
« Nice relaxing break »

In the middle of the Hunter Valley with things to do close by. Very quite, nice atmosphere with an excellent on-site restaurant "an element"

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Underwhelming »

Dinner was great. Service was ordinary. Asked to sit at a window table and was told no as it would take too long to set up (despite half the restaurant being empty). Room was clean but was provided a disabled bathroom. This did not contain any water in the shower and subsequently most of the bathroom floor became wet despite using the shower curtain (which was a foot off the ground). ?blood stain on doona.

Seija S. Couples - 14/03/2019 AccorHotels certified review
« Great »

Nice room and great service. Good breakfast. Peaceful environment.

Ian B. Couples - 13/03/2019 AccorHotels certified review
« Stay was ok »

The good; Check in, Check Out, Staff, Dinner at Elements Restaurant, Ambience in the Foyer/Library/Bar. Appeal of the grounds The NOT so Good: Maintenance. Overall Shabby Appearance. Room walls were marked, even a scrub would probably remove most of the marks. On both days the room was cleaned and made up, Coffee Pods were not replenished, I went to reception the first day and the manager was surprised, gave me two pods. One of the pillows in the room smelt of sweat.....we had our own pillows, so it wasn't slept on as such. Plug in the bathroom sink was missing the return spring, even after room service had cleaned, they left water in the sink, i had to fiddle to get the plug to stay up. The Pool grounds were not cleaned in the 3 days we were there, the area under the pergola is lovely but it was built up with leaves, cobwebs and grit that had bot been swept or blow vac'd for some time. There was cracked tiles in the spa, combing tiles around the top were lifting in one area, in each corner of the spa it was green above the water level, strange considering I did witness the water being tested, and the smell of chemicals was evident in the spa. The button to turn the spa on, has a rubber boot to ensure it is IP65, the boot was more than split, a 20mm piece was missing from the middle, so you are actually placing your finger directly on top of the button, to operate the spa....with wet feet, fingers etc..... The support decoration poles around the spa have had the most disgusting botched concrete repair job done. Combing pavers leading from the pool to the grass area towards the restaurant, several were missing. The 'Library' the seats we sat in the first night to enjoy a drink were threadbare on the arms.

Anonymous Couples - 13/03/2019 AccorHotels certified review

Very relaxing and lovely place to stay in a great location

Anonymous Friends - 13/03/2019 AccorHotels certified review
« V good hotel in excellent location »

All fine, breakfast v good. Dinner fine but staff inexperienced and it shows. Some meals cold, Little apology, Front desk good. WiFi down first day

Lisa Business - 13/03/2019 AccorHotels certified review
« Made to feel very welcome, and felted room was extremely comfortable »

Made to feel very welcome Rooms very comfortable Beautiful surroundings Great buffet breakfast Great area to relax by the bar

Liz Couples - 12/03/2019 AccorHotels certified review
« An overall nice stay but spoilt by room service. »

We enjoyed our stay overall and the staff were friendly but it was spoilt by our room service request.We ordered at 6.30pm , it arrived at 7.00pm which was fine but the order was wrong. I rang to advise and was told that the correct order would be sent soon . At 8.10 pm I called to find out why it still had not come . I was then asked by the same staff member if I wanted him to follow up now . Too late and no apology or explanation as to what had happened. I know it is not a big deal but it spoilt a special night in.

Tina M. Couples - 11/03/2019 AccorHotels certified review
« Anniversary night »

We chose to go to Pokolbin for the evening as its not too far for us to travel & we booked into our favourite restaurant to celebrate our anniversary. The Mecure was fine. the room was open & airy & provided everything we needed. The bed & pillows were comfy & everything in the room worked. Breakfast was great. there was a great range provided & it was all fresh. The outside walkways & stairwells were a little dirty & untidy, particularly near the restaurant at breakfast. It would have been nice to sit outside but any available tables were in desperate need of a wipe down. The road noise what quite loud. More that we had expected.

Yu C. T. Friends - 11/03/2019 AccorHotels certified review
« pleasant stay »

What a pleasant stay we have with Mercure Hunter Valley Garden for 2 nights. The location was just perfect, right in the middle of several nice wineries. There were several little boutique shops, restaurants, and cafe nearby. Special thanks to Hayley and the other lady (sorry can’t recall the name, but she’s on the evening for the two days during our stay) to help us organise our tours and showing us the direction. Food at the element restaurant was nice too and two ladies work there were patient and friendly. The only suggestion I’d have is, I think would be nice if the indoor slippers are provided would be great.

Sandra C. Couples - 11/03/2019 AccorHotels certified review
« location restaurant staff all excellant »

as above

Nicole Couples - 11/03/2019 AccorHotels certified review
« OK but hardly value for money. »

Enjoyable stay however at $500, is extremely expensive as opposed to other alternative destinations.

Karen Friends - 11/03/2019 AccorHotels certified review
« Exceptional service second to none »

After a long drive to the Hunter Valley, receptionist’s beautiful smile greeted us. Checking in was a breeze; room was clean, nicely decorated, comfortable and covered all our needs. All staff were professional and pleasant. Will definitely stay here again. Thank you.

Patrick Couples - 10/03/2019 AccorHotels certified review
« Noise »

The room was so well appointed. Everything we needed. A lovely strong hot shower you don't often get in hotels. But the noise of the people next door watching tv til 5am was annoying!

Warren Couples - 10/03/2019 AccorHotels certified review
« Pleasant overall apart from bad dinner experience which was put right by management »

Pleasant.Friendly staff doing their best. Level of service impacted on by understaffing -particularly Tuesday night in restaurant. Great friendly service from Rae from housekeeping. Love the gardens.

Anna Couples - 10/03/2019 AccorHotels certified review
« Fantastic »

Me and my partner stayed for just one night, spontaneous trip to the Hunter. We were thrilled when we were notified by reception that we would not have to drive or get taxis anywhere as there were at least 5 wineries or cellar doors within walking distance. We also enjoyed the facilities, in particular the library area which was lovely to have a drink in.

Paul H. Friends - 08/03/2019 AccorHotels certified review
« Lovely accommodation, nice hotel »

Only negative was reception being unbending on early access to rooms .

Bernard Couples - 08/03/2019 AccorHotels certified review
« Everything went like clockwork. A most enjoyable time was had again. »

Room was very comfortable. Pool and hot tub excellent. Gardens impressive. Food breakfast and dinner was great.

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