Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

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4.0/5 909 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,880 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 909 reviews
AccorHotels certified review
George A. Couples - 18/10/2017
« George A. »

Staff were friendly, rooms were neat and tidy, location is very nice for relaxing. I am a Accor hotels member, but we purchased the package through groupon. The package included free tickets to the Hunter valley gardens, but the staff did not honor it, saying it was an error. The staff said it should have been buy one get one free, but it clearly said on the letter that it was included, I showed the letter to the staff who agreed that what it said, but they insisted it was an error on Groupon's part. Our whole trip was to visit the gardens, but I didnt go ahead with it based on principle..

AccorHotels certified review
Anonymous Couples - 17/10/2017
« A pleasant experience »

Very obliging staff. Curtains in room were too narrow to keep all the light out in the morning.

AccorHotels certified review
Leah M. Couples - 17/10/2017
« Mrs »

We had a lovely stay. The accomodation was very comfortable. Staff were very friendly. The Mercure is situated in a very central position .would recommend in highly . It is however two story with stairs to consider.

AccorHotels certified review
Melissa S. Couples - 17/10/2017
« Rooms overpriced and in desperate need for refurbishment. »

We have stayed at the Mercure several times. On this occasion, we were extremely disappointed with so many aspects of our stay. Firstly, we planned on having lunch at the restaurant, but we’re informed it was closed due to a wedding. This is fine, however, we were then told that we could only receive 10 percent off for dining in the breakfast area, which is disappointing considering we are Accor members. It is also not our fault that someone had booked a wedding at the property. Upon entering our room, we were subjected with an overpowering smell of urine coming from the dirty toilet. There was also a dead cockroach on the carpet near the bed and another running up the wall of the bathroom. The bed was also very uncomfortable and my pillow was all lumpy. Unfortunately, our phone wasn’t connected, so I was unable to notify reception or housekeeping. The room has not changed in all the years we have been visiting the Hunter. Even the curtains were falling apart!! Unfortunately, our buffet breakfast was also dreadful. We arrived 45 minutes prior to the buffet ending and there was the tiniest amount of watery scrambled eggs and there were no pastries left. None of this was replenished and I even had to request a cup to make a coffee. Our room rate was so expensive and we certainly expected better.

AccorHotels certified review
Amber Couples - 17/10/2017
« Great short stay »

Great buffet breakfast, comfortable room, nice garden setting.

AccorHotels certified review
Pat K. Friends - 17/10/2017
« Golfing Great »

The meals were great but our bathroom could do with a little maintenance. ( 1) Toilet roll holder coming away from the wall, (2) Shower door difficult to close Room 401

AccorHotels certified review
Diana Couples - 17/10/2017

Easy & enjoyable. An issue with the TV was rectified & room change offered.

AccorHotels certified review
Rachel Couples - 16/10/2017
« Always a great stay »

I love the mecure. The staff go above and beyond to help make your stay as pleasant and comfortable as possible. A special thanks to alex at the bar for making a delicious espresso martini and for his knowlege of things to do in the area.

AccorHotels certified review
Kylie.o Friends - 16/10/2017
« convenient and comfortable »

We had an amazing time ...we loved the library and the bar/pool room, our room was very comfy and we found the resort to be very conviently located close to everywhere we wanted to go. Will defently be coming back.

AccorHotels certified review
Susanne S. Couples - 16/10/2017
« Very enjoyable »

Thanks for the room upgrade and the complimentary bottle of bubbles Made us feel very special

AccorHotels certified review
Anonymous Families - 15/10/2017
« Great service! »

First impression counts!! Sharon was very accommodating and informative.

AccorHotels certified review
John Families - 15/10/2017
« Very pleasant and the room was excellent. »

The staff were very helpful and greeted us warmly. They looked after us and nothing was too much for them. The room was as stated, excellent. Clean, well appointed.

AccorHotels certified review
Carlie C. Families - 15/10/2017
« Wedding »

Mary was amazing and made everything so easy

AccorHotels certified review
Vanessa H. Couples - 15/10/2017
« Absolutely amazing »

Breathtaking , unforgettable what a glorious complex . Staff were friendly , helpful and approachable . Room was gorgeous the character and vibe of the classic sandstone was just glorious . The ONLY negative thing I would say is that for the price of the room we were extremely disappointed with the comfort of the bed it was like sleeping on a 30 year old mattress it was hard and lumpy , my husband who had back surgery 18 months ago has come away with terrible back pain and spasms , so if I could suggest something it would be look at replacing at least the mattress

AccorHotels certified review
Mr G. L. Couples - 14/10/2017
« Average »

The room was not cleaned properly and the bed sheets were not changed for our 2 night stay. The privacy curtains were torn. Not a good look when we paid over $300.00 per night.

AccorHotels certified review
Kathryn Couples - 14/10/2017
« Very relaxing couple of days »

We bought a Groupon voucher which included 2 nights midweek accommodation, daily breakfast a bottle of wine on arrival and a discount booklet. The bottle of wine was delicious! It proved to be a very good deal. The hotel is located near some fabulous wineries within walking distance and great restaurants and shops. I'm sure we will be back.

AccorHotels certified review
Grace W. Couples - 14/10/2017
« Just lovely »

Enjoyed our stay very much. We were upgraded to a superior king and the room size and facilities were excellent. The private garden area outside our room made a great setting to indulge in a little cheese and wine. The food is excellent. You definitely have an excellent chef. The reception and wait staff are also excellent. We will definitely return and look forward to our next stay.

AccorHotels certified review
Krys Couples - 14/10/2017
« Pleasant and enjoyable »

There were some difficulties regarding wheelchair access. Some of the tiles on the pathways were cracked or broken and it made it much harder to navigate areas. Staff were very pleasant and courteous and always willing to help when requested. The ambience in and around the hotel was lovely and location for access to other areas of interest was very good. The food was really good and well presented.

AccorHotels certified review
David. Families - 13/10/2017

Hotel was pleasant with tentative staff. Food in restaurant was great quality, the family enjoyed the meal. Only issue we had during our stay was the quality of the pool. A lovely pool area however the pool was not clean and looked to have a lot of bird droppings etc. in the bottom and on the steps.

AccorHotels certified review
Sandra C. Friends - 13/10/2017
« Not at all happy,door steps full of leaves and junk,breakfast was not up to the mark,no eggs toaster didn't work properly. »

Very disappointed spent a lot of money very over rated,even got a phone call to tell me my card didn't work to pay for my room as I was half way home to Sydney,arrived home to call you back and was told Oh it's ok it works now not good management by staff,I'm quiet sure they could have let me know via a text or call instead of me chasing staff.most disheartening as was told your very good,the name speaks for its self, sorry not for me Regards Sandra.

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