Hotel - Mercure Resort Hunter Valley Gardens
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Mercure Hotel

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road 
2320  POKOLBIN
AUSTRALIA

872 reviews
TripAdvisor Rating Based on 872 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,696 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 872 reviews
AccorHotels certified review
Anonymous Families - 14/07/2017

All was great However, on of the bathroom lights were flashing and this should have been picked up by housekeeping. There was no laundry bag in the room. And a bit of plastic was found in my dessert, I am just glad that I could enjoy most of the dessert as I had about 3-4 mouthfuls left when I found the plastic. Breakfast was busy and there was a requirement for more staff. Check out was busy with 2 lines going past the front door. Other than that we enjoyed our time and will more than likely visit again.

AccorHotels certified review
Sils Families - 13/07/2017
« Nice hotel overall, Hand basin water seemed blocked - phone didnt' work and the breakfast staff wore rude and unwelcoming »

Loved the hotel and position Overall the stay was okay other than the phone not working in the room, which I had to use my mobile everytime I wanted to call reception. water in toilet and basin seemed blocked and did not flow.....but if staff are happy and welcoming all is usually forgotten, no smiles no comments or conversations...

AccorHotels certified review
Anonymous Families - 13/07/2017
« Excellent - perfect for a short family stay »

The Mecure met all our needs - good size room, great buffet breakfast, close to village and the HVG and plenty of activities to keep the kids entertained while I relaxed with a drink at the end of the day.

AccorHotels certified review
Ian C. Families - 13/07/2017
« Love the location  »

Poor evening meal Monday great evening meal Wednesday. Rooms starting to look tired. Breakfast staff can't keep up in the busy morning rush.

AccorHotels certified review
Kath C. Families - 13/07/2017
« We have visited here at least three times and the rooms are beginning to look tired. »

Staff were very friendly but actually a bit inattentive, ordering dinner took too long, arrival of food took too long. Oversights at breakfast saw basics such as eggs run out. While pleasant enough the room was quite tired looking. Chipped soap plate/dish in bathroom, chipboard around wet areas (poor choice of material) near sink was exposed and damaged. Front of house staff were very polite and accomodating as were housekeeping. Dinner was a cost effective meal (including our Accor discount card) but overall the food was not as good as we have had in many other Accor venues.

AccorHotels certified review
Anna S. Families - 12/07/2017
« Excellent »

Love staying here. Close to everything and everything we need is here. Very homely and inviting reception area. Love the bookshelves, the lounges, the wood and the stonework. Studio room#703 was a great size for a family of 4. Unfortunately there were no pillowcases on the pillows which were laying on the lounge. A bit of an oversight from a probably very busy staff. It didn't impact our stay at all.

AccorHotels certified review
Sharon F. Families - 12/07/2017
« Enjoyable! »

Good experience to bring our grandchildren to the HVG and not having to rush home. Very relaxing time. Would have been nice if the spa had been working as the children were looking forward to a dip and were a little dissapointed.

AccorHotels certified review
Anonymous Friends - 12/07/2017
« Beautiful weather and a very happy time with good service »

Great to see the Mercure accomodating all ages groups successfully .

AccorHotels certified review
Mafel G. Families - 12/07/2017
« It was good but not that pleasant »

The location is great as well as the breakfast but in the room you could see dead small cockroach on the floor near the television and on the bed side table. You could also see some small insect on the wall near the ceiling

AccorHotels certified review
Claire Friends - 12/07/2017
« Lovely »

All staff very helpful and friendly. Lovely massage, dinner and relaxation in the library

AccorHotels certified review
Aaron Families - 11/07/2017
« The room as not clean and the toilet did not stop leaking  »

I had spoken to the gentleman at reception regarding issues with the cleaning of the room and that there was still left over water bottles in my room when we first got there, he looked at me like I was lying to him and then said with a smirk "I will see if I can get someone to look at it". Then once we had used the toilet the water did not stop running all of the first night which does not help when you have a 8 months old and a 4 year old. Once again I was told by the same person to hit the top if the toilet and that should stop it running. MMMMM I think not how about it gets fixed. At night time the lights at the "resort" did not come on ( on the exterior of the property) so trying to move around the complex was extremely hard with 2 kids and was very dangerous. However the one up side was even though it was a Thursday night at around 8:30pm the ladies who were on reception assisted us with a few drinks so we could watch the football. Once again the only downside was that the hotel had a pool table and a "gamesroom" which did not have a TV to watch the game so to watch it off my phone would have to do but the ladies on that night should be commended. Overall the experience of the hotel was very poor and one which will make us question returning to that hotel.

AccorHotels certified review
Andrew K. Couples - 10/07/2017
« great place to stay »

nice and clean friendly staff gardens on the grounds where great room needed a fresh coat of paint

AccorHotels certified review
Happy Families - 10/07/2017
« A lovely accor hotel with friendly staff »

It was a pleasant surprise, the rooms were roomy , the restaurant area was inviting, overall very good.

AccorHotels certified review
Anonymous Families - 09/07/2017
« Lovely  »

Great

AccorHotels certified review
Df Families - 09/07/2017
« Great location »

Our stay was fantastic. If I had to complain about anything, it would be the bedding. Seriously which hotel has double beds anymore.

AccorHotels certified review
Anonymous Couples - 08/07/2017
« Less than expected »

Not great, the towels were poor, the toilet paper wasn't nice, the curtains had a stopper before the end so light streamed in. Overall not very relaxing. The breakfast was also too busy/not enough staff. On the last day we had to ask four times for the water jug to be refilled.

AccorHotels certified review
Angelique D. Families - 08/07/2017

Room was made up inc sofa bed plus towels for kids which is often forgotten but usually have a welcome note / gift as ad plus member but no acknowledgement. Friendly and helpful ph Booking day of arrival. Check in polite but not overly welcoming, forgot drink vouchers for ad plus, had to request. Breakfast buffet hot food was ordinary, good selection of continental. Restaurant booked out for dinner so had to go to Harrigans

AccorHotels certified review
Lisa C. Families - 07/07/2017
« Staff was very nice. Hotel was lovely. Room was ok. »

Cameron and staff were very helpful from booking to checking in, to whatever we needed. So professional. The room was nice, but not clean. The dust was visible and not just a little. There was dust that was there for ages. The PowerPoint in the bathroom was caked on with dust. Shelf above the microwave was very dusty and the book case was the dustier the of all. Cob webs behind bed head. Not sure what housekeeping standards are but for the price we are paying for a 4.5 star hotel, well I would expect much better.

AccorHotels certified review
Anonymous Couples - 07/07/2017

We were pleasantly surprised to receive a free upgrade of our room. Had a great time again at this hotel and would be back again. It's very centrally located to wineries and the gardens

AccorHotels certified review
Nones Families - 07/07/2017
« A great family stay  »

We had a lovely stay. The proximity to the village is excellent and we loved the buffet breakfast. The room was simple, but suited our needs perfectly. We could easily walk to the Hunter Valley Gardens which was our main reason for visiting. The staff were friendly and helpful. We definitely plan to go back again.

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