Hotel - Mercure Resort Hunter Valley Gardens
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Mercure Hotel

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road 
2320  POKOLBIN
AUSTRALIA

875 reviews
TripAdvisor Rating Based on 875 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 875 reviews
TripAdvisor review
debbiei78 Couples - 11/05/2017
« Escape from Sydney »

Happy with everything...food/room/service/location....will come back in summer to make the most of the pool...looks inviting! Walking distance to 5 wineries & cheese factory & shops & Hunter Valley Gardens & more shops.....

TripAdvisor review
Couples - 01/05/2017
« A 'gem' find »

Fantastic location. Good room, friendly staff and extensive well cared for grounds. Wineries, shopping village, gardens and a number of restaurants all within walking distance of the hotel. Restaurant at the hotel situated with a lovely outlook and great cuisine. The bar area has a homely, welcoming atmosphere leading to a well stocked library with comfortable inviting chairs to while away a few hours.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much we are so glad you enjoyed your stay and hope to see you back at Mercure in the near future.

TripAdvisor review
Friends getaway - 27/04/2017
« Incredible escape from the city! »

Incredibly relaxing, friendly, comfortable and a classy established getaway. In the heart of the best vineyards in the Hunter Valley. Incredible restaurant and the scenery... can't stop remembering the green plants and beautiful trees. Can't wait to go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you we cant wait to have you back at the Mercure in the near future.

TripAdvisor review
Couples - 17/04/2017
« A great place to stay »

We stayed in a room with a verandah and grass area outside. The room was clean and a very good size while the view to the grass area was most relaxing. Staff were friendly and helpful and the restaurant was excellent. The location is superb allowing easy access to the whole wine country area.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much we always love to hear our guests enjoyed thier stay we hope to see you back at the Mercure in the near future.

TripAdvisor review
Family - 14/04/2017
« Weekend away »

The hotel is starting to look a little tired and the breakfast is very average for an expensive hotel. However, a good location, service was good, dinner in the restaurant was very nice. In general, a good weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, We are glad you enjoyed your stay. We are sorry to hear you thought our breakfast was average compared to other hotels our breakfast buffet has a lot of different options from Hot Food including sausages, hash browns, eggs scrambled (poached & fried eggs available on request) cooked tomatoes, mushrooms, bacon, pancakes, different options for breads, spreads, pastries, cereals, pudding, juices, coffee, yoghurt's and fruit there is a wide range available we would love to hear what other options we could add to our already large selection please feel free to email the hotel with any other ideas we love to hear our guests feedback. We hope to see you back at the Mercure in the future.

TripAdvisor review
Couples - 05/04/2017
« Would recommend »

Would certainly stay again, good location, great room with good facilities. Staff very knowledgeable and helpful regarding local area. Walking distance to a few wineries. Enjoyed a lovely dinner at the hotel. Breakfast the next morning was very good. Ample parking.

TripAdvisor review
Business - 12/02/2017
« Great Resort Hotel in the heart of Wine Country »

Stayed here while passing through to Sydney for business. Advised the hotel that we would be arriving late and required a dinner reservation at the restaurant. Staff called to confirm the late reservation time could be accomdated (Thanks!). Friendly staff encountered at check-in and at the bar / restaurants and in the grounds. Meals were great and the location very handy (mostly walking distance) to the must see venues in the Pokolbin / Wine Country area.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so your lovely review we are so glad you enjoyed your stay. Nicole S, Manager

TripAdvisor review
Couples - 05/11/2016
« Disappointed stay this time round »

I have always enjoyed staying at the Mecure Resort HVG but I was disappointed this time by the general service and appalled by the cleanliness of the room (& bathroom). I spoke with the staff member at the desk when checking out so I will not labour the details. I was fortunate to have an upgraded room and love the setting, particularly the little outdoor courtyards attached to each unit.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback this has been passed onto the right departments. Thank you for discussing with myself over the phone the issues I am glad we sorted them out. Nicole S, Manager.

TripAdvisor review
Couples - 04/11/2016
« A pleasant surprise »

Stayed her on our way home from Sydney. We were very happy with our choice, great central location, good size rooms & pleasant staff. It was a Monday night so not a lot of local restaurants open, we dined at the hotel & were very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you WayneM66for your review, I am delighted to hear that your stay with us exceeded your expectations of our resort. I will pass your feedback onto the team which I am sure this will serve as encouragement to all to continually strive for high level for customer service and satisfaction. We look forward to your return visit. Kind regards Alysha N Front Office Supervisor

TripAdvisor review
Friends getaway - 06/10/2016
« Great location but room was very poorly maintained »

Staff were great, location was great. My concern was with the room. 903. 1. There was a fire extinguisher (i think) just outside the door in a box on the wall. There was an empty wine bottle left by someone which wast was there when I arrived on Saturday. I expected that the housekeeping would have removed this at some stage but it was still there when I checked out on Monday. 2. The carpet in the room was lifting badly (near the interconnecting room door) 3. I stepped on a piece of glass and cut my foot. It was located between the bed and wall on the bathroom side. I left it on the side table. Was still there after housekeeping made up my room on Sunday. 4. Big chunk of wood out of the closet door. 5. Tiles in the shower hadnt been properly cleaned in some time. Particularly towards the roof. 6. Bathroom sink had been wiped over but not recently scrubbed. (photo was after I washed my hands) 7. Mould on the roof. I have just moved from Qld so I'm familiar with the problems with mould. It should never get that bad though. 8. Walking out of the bathroom, the kick board grabs your attention. Hasn't been touched up in a while. 9. Shower leaked through the bottom of the door, all over the bathmat. Singularly, these problems aren't very major but if you see one, notice the next, and another etc it gets very frustrating after paying $700 for 2 nights. I expect a lot more from the brand and left feeling like there was no value for money. In addition, my parents room, 302, had a cracked bathroom sink and the shower door wouldn't close. For breakfast, a few of our wedding guests prefer fried eggs over scrambled. We noticed when leaving that some people were being served fried. Staff advised that we could have asked. Not sure if this was written anywhere but would probably help future guests if this was made clear. Coffee machine also broke on Monday morning but staff were able to make one for us.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for letting us know we have passed this onto our Maintenance Manger who personally has gone to those rooms and made sure all problems were fixed. Regards, Nicole S Manager.

TripAdvisor review
Couples - 11/09/2016
« Wine Trip »

Well located for all local vineyards and wineries and the Hunter Valley Gardens. Elements restaurant very good for your evening meal. Very good breakfast, your choice of hot or cold food. Staff are exceedingly helpful, friendly and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Terry F for your review. We are delighted that the combination of our great location, exceptional food and friendly customer service allowed you to enjoy a fantastic weekend in the Hunter Valley. We look forward to welcoming you back again soon. Kind regards Alysha N Front Office Supervisor

TripAdvisor review
Couples - 07/09/2016
« A pleasant stay in the HUnter Valley »

The hotel was a very enjoyable experience. The bungalow style was different from my usual high rise hotel experience and we all enjoyed it. The staff were very helpful and friendly and I would recommend the hotel to anyone visiting the area.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you 60max for your review and recommendation, Our style at the Mercure Resort is definitely a more relaxed, boutique approach to accommodation. We are delighted to hear that you enjoyed your stay with us and that our team were more than happy to assist. We look forward to your future visit. Kind regards Alysha N Front Office Supervisor

TripAdvisor review
deservepampering Couples - 04/08/2016
« Good location »

Well placed in the Hunter not sure if price of reflects quality bulbs out to n lamps dark for ladies and make up curtains not on track early sun beds and pillows very firm paint chipped but very clean staff very friendly good choice breakfast but tables not cleared self serve breakfast but lids missing on some items so ie bacon cold

TripAdvisor review
Family - 10/07/2016
« Hunter Valley magic!!! »

Had a lovely weekend staying at the Mercure Hunter Valley Resort with my sister. It's the first time the 2 of us have been away together in many years. The Mercure is a great place to stay. The rooms are lovely, the facilities at the Mercure are top class and the staff are all extrememly courteous and friendly. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dawn W, Thank you for such a positive review! We are so pleased to hear you were able to enjoy your stay with your sister - it is lovely to hear you have made time after all these years and i am pleased you were able to enjoy us and our surrounds together! Lauren Mercure HVG

TripAdvisor review
Couples - 15/06/2016
« Perfect Location »

What a fantastic hotel. We had one of the King Suites - a king bed and our own fireplace that was lit for us every night at the time that we wanted. They supplied us with a birthday bottle of McGuigan's wines for my hubby's birthday and a gorgeous cheese and fruit platter on arrival. The restaurant for dinner was fantastic - Elements restaurant. The food was so tasty although some of the serves were a little small - I wanted to take away the recipe for the pork belly - it was devine. They had a small pool table to enjoy but the best part was all the old records they had available for you to listen to whilst you were playing pool. You chose your music and the staff put the record on for you - Suzie Quatro, The Beatles, lots of old stuff. The grounds were beautiful and well manicured - There is also a pool to enjoy in the warmer weather. The staff were very attentive too. We were right next to McGuigan's Winery and very close to the fabulous Hunter Valley Gardens. Across the road was the tempus two cellar doors along with some fabulous places to eat. Highly recommend Goldfish for the most devine pizza with so much topping - we had the lamb shoulder - worth every cent. I also recommend the Hunter Valley Shuttle Service who picked us up from our hotel for our full day wine tour - great value and great driver

Our hotel has responded to the review
Our hotel has responded to the review

Dear aussiechooks, Thank you for a lovely trip advisor review! We are very pleased you have been able to enjoy our facilities and experience what the Valley has to offer. We also love hearing about people using our record player and pulling out some of the oldies to have a jive too! We really look forward to welcoming you back to the vineyards soon. Kind regards, Lauren J Operations

TripAdvisor review
Couples - 25/05/2016
« The Hunter Valley trip »

We stayed at the Mercure Resort Hunter Valley gardens for 3 nights and the best part was meeting the chef Paul who gave us an hour of his time and made Canape's for us and 2 other people. His experience and knowledge was great. I had an allergy to a certain food which he had prepared. This did not hinder him at all and he went and made something completely different almost immediately just for me.

Our hotel has responded to the review
Our hotel has responded to the review

Hi mattskywalker, What a pleasure to receive your feedback regarding food and wine month here in the vineyards! I will certainly pass this onto Paul and let our staff know - we may perhaps see you back for more canapes on a Friday or Saturday evening in June! We look forward to welcoming you to our property again. Kind regards, Lauren Mercure Resort HVG

TripAdvisor review
Couples - 22/05/2016
« Disapointed »

Quality of food at restaurant was poor and for me uneatable. For my wife it was substandard.Over all the eating experience was not enjoyable and I would not go there again or recommend it to anyone. I told the desk on arrival that our screen door did not lock and that I liked fresh air. I also mentioned it to the cleaning staff as well. Both told me that it would be looked at straight away by maintenance .I was there for 3days 2 nights and nothing was done. I told the desk on check out and nothing was said to me . I am not renewing my Accorplus when it comes for renew and I will not recommend the Mecure Hunter Valley Gardens to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lesritchie, thank you for taking the time to write a review on trip advisor. We would love to speak with you directly regarding your issues; please contact us on reservations@mercurehuntervalley.com.au. Regards, Lauren Operations Mercure Resort HVG

TripAdvisor review
Couples - 28/03/2016
« privacy on a large scale »

Our room was large, airy, and well appointed with a great spa. The sunny private courtyard was an unexpected bonus. However, lighting was poor especially in the bathroom for makeup & shaving purposes.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to review MRHVG! We are currently in the process of looking at potential LED lighting to improve the bathroom - we do hope this wasn't to inconvenient for you MrsJones78. We look forward to welcoming you back to enjoy our facilities again in the future. Kind regards, Lauren J Operations Mercure HVG

TripAdvisor review
Couples - 14/03/2016
« Relaxing stay »

We spent four wonderful nights ,the staff were great,room was clean and very nice,food was fantastic the only negative was the swimming pool needs urgent repairs broken tiles ,mould and grease all around sides of pool desperate need of a good clean very disappointing, dont know how it is allowed to open it in its state.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Watts1203, Thank you for taking the time to review our property. We will have our maintenance team address this as soon as possible - we are terribly sorry for the inconvenience this caused; please feel free to contact us directly regarding this matter if you wish on reservations@mercurehuntervalley.com.au. Many thanks, Lauren J Operations Mercure Resort HVG

TripAdvisor review
Couples - 23/02/2016
« Beautiful location ,friendly staff »

Perfect spot in the Hunter for vineyards and Day on the green. Staff where very friendly . Pool and gardens are beautiful and extremely close to Day on the Green venues. Would recommend to others. Large private room.

Our hotel has responded to the review
Our hotel has responded to the review

Hi tonydcook56, Thank you so much for taking the time to review our property!! Lauren J Operations Mercure Resort HVG

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