Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

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4.0/5 951 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,340 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 951 reviews
AccorHotels certified review
Keron M. Couples - 19/04/2018
« mrs »

very satisfying everything wasbetter than we expected. have told our friends they will be seeing in the near future.

AccorHotels certified review
Shane S. Couples - 19/04/2018
« Well presented and maintained »

Room was well presented and the hotel is well maintained. Disappointed about the paper thin walls between rooms. Could hear everything from the family next door.

AccorHotels certified review
Brian Friends - 18/04/2018
« An excellent place to stay when visiting the Hunter Valley Gardens »

Staff were very friendly and helpful - nothing was a trouble when it came to our requests for assistance and advice. The room was very clean and comfortable and breakfast provided quite an extensive array of choices.

AccorHotels certified review
Michael L. Couples - 18/04/2018
« was really relaxing and a good getaway from the city. »

was tranquil and relaxing. close to everything we wanted to see in particular.

AccorHotels certified review
Mandy Couples - 17/04/2018
« Ordinary »

Great location but room and facility fell short of what we were hoping for from facility. Room was quite tired and needed a refresh, Rip on carpet, holes in curtains and paint needs refreshing. Outdoor table dirty and cracked. Barely any guests but check out only able to be extended by an hour. Emphasis on needing to book for dinner if using restaurant but no one in it. One room with chairs stacked visible from same. Had to ask for three hot items in buffet breakfast to be refreshed - these took 5-10 mins to be replaced, by which time we had finished our food. Overall just a bit lacklustre when we had splurged on king spa suite with breakfast for an anniversary treat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandy, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
B. W. Couples - 16/04/2018
« A good rest, but hotel is a bit dated. »

Having booked through Luxury Escapes we were allocated a room near the busy road (again!). The hotel facilities are OK, but the furnishing and décor of the room need to be updated - the bed is due for replacement. Breakfast choice is OK if your are Aussie and not Asian.

AccorHotels certified review
Lilianne Couples - 16/04/2018
« Great and amazing experience »

Friendly and helpful staff and cleanliness of the room made the stay very pleasant .we loved it so much.The french cuisine was amazing.

AccorHotels certified review
Anonymous Couples - 16/04/2018
« We were extremely happy with our stay. »

We loved our experience at the Mercure Hunter Valley Gardens. On arrival we were received extremely graciously and with an extremely helpful and happy person. We loved the fabulous breakfasts which were part of our Luxury Escapes package. The room was spacious and clean and comfortable. The pillows were a bit lumpy, that was our only complaint but not enough to ask for some different ones.

AccorHotels certified review
Anonymous Friends - 16/04/2018
« Theresa B. »

very enjoyable

AccorHotels certified review
Anonymous Couples - 15/04/2018
« It was a nice short break »

Spa was very relaxing as was the pool. Room was quiet, comfortable and clean. Staff were very friendly and professional in all our dealings with them. We didn't eat at the restaurant mainly as after the large breakfasts we just ate a late lunch each day. However, we would prefer to have options rather than a set 2 course menu, as neither of us usually eat two courses at a restaurant.

AccorHotels certified review
Tami Friends - 15/04/2018
« Fantastic »

Beautiful resort

AccorHotels certified review
Rose Y. Friends - 14/04/2018
« It was an amazing room with a view and staff excellent as well as meal in Elements restaurant! »

The front desk staff were at all times cheerful and most helpful in answering any questions we had as well as offering ideas about what to do. The meal in the Elements restaurant was first class, would love to repeat!!!The room was spacious and had a wonderful views of the gardens and lake opposite. It was very quiet and most restful. Overall a fantastic couple of days and would not hesitate in going back .

AccorHotels certified review
Jamie C. Couples - 14/04/2018
« Relaxing »

Girlfriend loved the spa and pool Room was really comfortable Great service, everything explained well Only wish we had more time there

TripAdvisor review
Business - 14/04/2018
« Good value for money »

The gardens are beautiful, rooms spacious and well appointed but the food is expensive. You must order either a two or three course meal in the restaurant which is not cheap. Might be OK for a couple away for the weekend but totally not suitable for a solo business traveler which I am. I was also not advised of this at reception when I booked a table. No completely water for Accor Plus provided which I have received elsewhere. The only option is a very limited and a bit overpriced room service.

AccorHotels certified review
Sally E. Couples - 13/04/2018
« Enjoyed our stay, from check in to check out. »

We had a enjoyable stay, room was clean and a good size with outside terrace, breakfast was also enjoyable, overall our stay was great, we would stay again and recommend to others. Friendly staff and hotel in good position to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your feedback onto our Food and Beverage Manager to follow up with her team regarding your breakfast comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
C. N. Friends - 13/04/2018
« MOst enjoyable »

From reception to checkout, every member of staff was pleasant and welcoming. The room had everything we needed, including space, and the ladies looking after our room were efficient and helpful.The lounge area was a lovely place to meet for pre-dinner drinks, the bar staff were friendly, and the food and service in the restaurant was first class. The comfort of the seats encouraged us to linger, and the coffee was excellent. I can't think of anything which could have improved our stay, and the location was a plus.

AccorHotels certified review
Angela Families - 13/04/2018
« The night we slept in the car »

Terrible. Swipe card worked to let us in initially but when we came back to the room at midnight it didn't work. We spent the night sleeping in the car. The service desk was unmanned, it did have a number to call and that's fine if you have a mobile phone. We did not. Poor, very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have followed your feedback up with the front desk staff and they all were not aware this happened. Did you speak to any staff member regarding not being able to get into your room at all? Did you let someone know on checkout? Someone is onsite every night but yes can only be contacted by a mobile phone. I will be more than happy to offer you a complimentary night in our hotel with breakfast for 2 as compensation if you wish to return in the future. Please do not hesitate to contact myself directly if you wish to make a booking. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Helen C. Couples - 12/04/2018
« Very pleasant and central hotel, front desk staff very friendly and helpful »

Rooms very clean however the bedside lamp globe had fused and feel these things should be checked as a matter of housekeeping. On the whole a lovely property and close to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Malcolm Couples - 12/04/2018
« Absolutly fabulous. »

Excellent, great room, helpful, friendly staff, terrific setting. quiet. Seemed to be in the middle of the Hunter Valley - close to everything we wanted to see and do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Jennifer P. Couples - 12/04/2018
« Very pleasant stay »

We experienced a very pleasant stay at the Mercure for a 2 night getaway. The room was comfortable and clean and we liked the private balcony outside the back door which led straight to the pool. We dined in "Elements" restaurant, enjoyed the food and looked after by Jayde and Adam. The buffet breakfast was really good with a great choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

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