Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

4.0/5 999 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,025 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 999 reviews
Cherie Couples - 05/11/2018 AccorHotels certified review
« Staff exceptional »

staff wonderful & friendly gardens are beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherie, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Chris K. Friends - 05/11/2018 AccorHotels certified review
« It was okay not as good as previous stays »

It was okay but we had constant blowflies & mosquitoes in the room although doors remained closed. I think it may be ongoing as we had a can of Pee Beu left in the room for us to use ? There was a stale sewer smell throughout as well & the drains took some time to empty with intermittent gurgling noises coming from the drains. It was too expensive for these to happen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris K., Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Wheretonext Couples - 02/11/2018 AccorHotels certified review
« Stayed before, will stay again when driving through this region »

Great ambience and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Md Couples - 02/11/2018 AccorHotels certified review
« Nice location and dinner, shame about the cockroaches in the room »

Nice venue and location, staff good, beautiful dinner however was soured by having 5 large cockroaches running around in the bathroom, bed a tad bit dirty as well. Good deal with the half price tickets to the gardens

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATT D., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anne L. W. Couples - 01/11/2018 AccorHotels certified review

Most enjoyable / relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne-Louise, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Sue E. Couples - 01/11/2018 AccorHotels certified review
« Lovely stay beautiful location »

We had a lovely stay, fabulous location close to amazing wineries and quaint shopping as well as a beautiful Christmas shop and a children’s playground. We will come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzane, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Alex M. Couples - 01/11/2018 AccorHotels certified review
« first class »

I have eaten here a few times before all very good I found the dining experience this time much better, All your staff make the effort to welcome all guest, the whole comp[lax neat and tidy, our room we were very happy with except for the shower curtain too short and so the floor would flood while taking a shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex M., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, please note we have replaced the shower curtain in your room. We hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Rhea Friends - 31/10/2018 AccorHotels certified review
« Too Short »

Our stay seemed too short. The Reception and lodging area looked really nice. I regret not being able to spend more time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhea, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anonymous Families - 31/10/2018 AccorHotels certified review
« Very enjoyable stay. »

Very pleasant stay, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Victoria B. Families - 31/10/2018 AccorHotels certified review
« Nice but dated »

The hotel was fine but it was old & deteriorating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Luke M. Couples - 30/10/2018 AccorHotels certified review

Very relaxed and very accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anonymous Couples - 30/10/2018 AccorHotels certified review
« Great »

Was great service from the staff and located in a great postion. Bathroom was a bit dirty with mould on the shower curtain. I hate shower curtains.. room was a bit out dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryce, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Congratulations again on your engagement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Edward H. Couples - 29/10/2018 AccorHotels certified review
« enjoyed stay »

staff were helpful particularly elements restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Michael Families - 29/10/2018 AccorHotels certified review
« Good »

There was a problem with our A/C , However the Staff were very accommodating by changing our room and transferring all our belongings. The grounds were beautiful and the buffet breakfast was very delicious, Had a great variety. However we found the rooms to be very small . To describe the rooms I think the title a LUXURY RESORT is a stretch of the imagination, It’s a FANCY HOTEL MOTEL and no more ! The facility I would say yes Luxury Resort .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anonymous Families - 29/10/2018 AccorHotels certified review
« Nice hotel but in need of some work »

We stayed on two occassions over the one week. Both in the same room category but had two very different experiences. The first stay was excellent. Our room (703) wasn spacious and comfortable. Great big bathroom and plenty of room to move around. Our second stay (room 108) was small in comparison and the beds were honestly the worst I have ever encountered! Both beds (double/double room) felt like they were 10 plus years old. They had no spring left in them. Excessive sag on the edges with no support. I felt like I was going to roll out when lying down because of the soft edges. No box left on this box spring mattress. After looking under the bed to check no items were left behind that half the wheels/legs were missing on the beds so there was no way that they were level which explained some of the discomfort. Breakfast was very average. Not a lot of fresh food it seemed (a lot of cans just being opened) and for a 4-star standard hotel it was definitely below par. Breakfast staff were not overly friendly and really didn't seem to want to be there. We only had breakfast the once as couldn't justify the cost on something that wasn't enjoyable. Reception staff were friendly. Overall a very mixed stay. As a travel agent, if booking any of my clients there I would feel the need to prepare them for more of a 3-star standard accommodation to ensure expectations are met. Still a pleasant stay and a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. We are pleased to hear you had a such a positive experience on your first stay with us, I will share your comments with our team. I am sorry that your second stay did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Carole P. Couples - 28/10/2018 AccorHotels certified review
« Such a very calm place to stay »

From the first time in to the Mecure Gardens, the property presents you with a feel of care and commitment. Moving into Reception, the staff were very engaging and welcoming and even acknowledged that we had stayed there previously, and we were not Members. Restaurant staff are very helpful. All round a very pleasant place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

David A. Families - 28/10/2018 AccorHotels certified review
« Oasis within paradise. »

Flexibility, comfort and luxury allowed our stay for a family wedding to be memorable. Loved the garden surrounds to both our room and the dining area. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Neil S. Friends - 27/10/2018 AccorHotels certified review

Good room, nice dinner at the restaurant, easy check in and check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole S. Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Family - 26/10/2018 TripAdvisor review
« Wedding Day »

The weekend was amazing! The rooms we had were spacious, clean and comfortable with a bonus outdoor area to sit and enjoy the beauty of the surroundings. The staff were very friendly and helpful throughout our stay and breakfast was a wonderful addition to our stay. Thankyou for a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Hello, We are so happy you had a wonderful wedding day, our team certainly go above and beyond for our Brides and Grooms to make sure they walk away with wonderful memories. Congratulations once again and we hope to see you return for your 1st wedding anniversary. Sincerely, Nicole, Mercure

Triona B. Friends - 25/10/2018 AccorHotels certified review
« Welcoming staff, excellent menu, a couple of housekeeping stumbles. »

Receptionist was efficient and friendly. Our dinner was very tasty which we all enjoyed. On the first night my bed was badly made with the sheets literally thrown on it without being tucked in. There was no tissues provided. The table on the balcony was cracked. These were all minor irritants which did not spoil our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Triona, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We look forward to welcoming you again at our resort. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

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