Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

4.0/5 990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,870 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 990 reviews
Kathryn Business - 20/09/2018 AccorHotels certified review
« Yeah, OK. »

Room & staff were satisfactory without being outstanding in anyway.

Anonymous Couples - 19/09/2018 AccorHotels certified review
« Service was good whereas facilities are tired »

Service was fine. The hunter resort needs a makeover pretty quickly. The cost of the weekend was so overpriced for the quality of thr facilities and the buffet breakfast was mediocre at best.

Michael M. Friends - 19/09/2018 AccorHotels certified review

Well appointed and comfortable room. Close to activities and wineries.

Anonymous Families - 19/09/2018 AccorHotels certified review
« Great place for a wedding »

It was lovely. Rooms were smelling a bit 'old' - all our clothes smelt 'old' when we got home. Pillows were to hard. Verandah was lovely as was the pool area. Breakfast buffet was average - bacon felt like it was boiled not fried - eggs were cold the first morning. Coffee machine was good.

William T. Friends - 19/09/2018 AccorHotels certified review
« Three day trip to Pokolbin »

It was very good indeed. The staff were very pleasant, our room was comfortable, the meals were top class and all in all we experienced a very nice few days.

Tamara Business - 18/09/2018 AccorHotels certified review
« Oasis »

I had travelled for work to the Hunter Valley. I had tried to book some accommodation last minute in Maitland and found there was nothing available, so tried the accor site. Hunter Valley Gardens had an excellent rate, with a $1 breakfast as a bonus. My experience was fantastic - I was feeling unwell and so could take advantage of the sunken bathtub and very comfortable bed in quiet surrounds to get a good nights rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamara, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Maria O. Families - 18/09/2018 AccorHotels certified review
« Relaxing and a good experience »

Dominique was very helpful to ensure that our experience was pleasant and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Elizabeth S. Couples - 17/09/2018 AccorHotels certified review
« It was ok I was expecting something more grand for what we paid. »

I was little disappointed with the romance package. Although the receptionist phoned me in the afternoon on the day of our arrival that the chocolates had not arrived - when we did receive the cheese platter half the grapes were not in the bunch, it looked like someone had picked off the bad grapes perhaps and there was not enough crackers on the platter. Just disappointing. Also the rose petals empty packets were left on the counter for us to dispose of. The room looked tired and outdated with pieces missing out of the furniture. The spa bath was dirty it had mold in and around the plug and shower had mold in around tiles. Looked dirty.

Albert Couples - 17/09/2018 AccorHotels certified review
« Cockroach in the bathroom »

It was very noisy when we stay in the hotel on Saturday afternoon (15/9/18). I think the wall is not thick enough and the noise is came from the other room. In the middle of the night, I found a BIG cockroach in the bathroom and it scare my wife a lot. Luckily there is a bug killer spray in the room so we can use that to kill the BIG cockroach. In the morning, we found a small cockroach in the bathroom again. It is not acceptable for a hotel selling $337 per night and cockroach clawing everywhere. We told the reception when we check out and show her the photo of cockroach. Also the free wifi did not work in the room. We also told the reception when we check out. We will not stay in your hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our hotel is sprayed regularly but with being surrounded by bushland and wineries and with the weather also warming this last week we do still see bugs around it is impossible to get rid of bugs altogether. This is why all rooms do have bug spray just incase. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anonymous Friends - 17/09/2018 AccorHotels certified review
« 38 of us had a wonderful 60th graduation reunion !!! »

Friendly staff, good dining, room décor and linin very good and location location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Sandra Couples - 17/09/2018 AccorHotels certified review
« Room standard... clean.... breakfast just awful... »

The standard room we received meet our needs for the evening. Even though the room was tired looking. Breakfast on the other hand was just plain awful....arrived at dining room, greeted by a pleasant young lady. Seated .... went to buffet .... there was about a tablespoon left of Bircher muesli .... some soggy honeydew and soggy rockmelon.... not at all appetising! Hot food..... bacon .. greasy... hardly cooked at all...... sitting in a pile of oil.... cold..... Scrambled egg... small amount left... young girl happened to arrive with more scrambled egg and was about to pile it onto the existing amount there... until I said " please don't do that"!!! So she changed her mind, Took plate out of warmer added the new plate and then promptly added the old cold egg to the top of new egg!!!!! I was appalled!!!! I then decided to have a mufffin toasted !!! And then again to my horror my muffin burst into flames in the toaster!! I have not stayed at the Mercer before. I live in the Hunter valley.

Anonymous Business - 17/09/2018 AccorHotels certified review
« Good stay »

Overall the stay was good: - very friendly staff - they are your best asset - Buffet breakfast as only option is dissapointing. Would like a light breakfast option like toast and coffee. - Rooms are ok, you need to vaccum under the beds. Please change the sheets each time for both beds (I was in a double room, had to change beds as the first was making me itch from dust, second was fine). Lighting is not good, I was on a work trip and struggled to have enough light to work at the desk once the sun went down - a desk lamp would have been good.

John M. Couples - 17/09/2018 AccorHotels certified review
« Mr John M. »

Accommodation was excellent a la carte dinner and breakfasts excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Linda S. Families - 17/09/2018 AccorHotels certified review
« The atmosphere the venue lovely the rooms surprisingly small and tired »

We were there for our son’s wedding and that experience -ceremony in the gardens -reception in the beautiful room with the large fireplace made that aspect of the weekend perfect. The rooms however were small and tired looking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Matt T. Families - 16/09/2018 AccorHotels certified review
« Short stay, quick wine tour »

Very satisfying was only one night with the family. Very informative staff at front counter and helpful. Breakfast included in the deal price and reasonable priced and booked last minute. Reason for marking you guys 8 was only the room would not of been top room, upstairs and outlook was only of the main rd. And didnt like your pepple feature wall in the bathroom was a poor decision from architect. Dinner was down the road due to having young kids under 5 yrs old. As your resturant may not have suited for a young family. Looked very nice layout and great menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

David G. Families - 16/09/2018 AccorHotels certified review
« comfortable. »

staff friendly outside area around pool pathways left untidy from Friday to sunday need extra staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david G., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Jon H. Friends - 16/09/2018 AccorHotels certified review
« Starting to show tiredness. »

Very good except for one meal where the roast beef was like aged leather

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Jenny E. Couples - 15/09/2018 AccorHotels certified review
« Mrs Jenny e. »

Great stay as always. we love coming to stay with you. We are made to feel like family not just guests. Rooms are lovely, and well maintained. The outlook and location of the resort is excellent, and the grounds beautiful. Love Elements restaurant, the only place we dine when we come to stay, we think its the best in The hunter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to have you both stay in our hotel and we really enjoy seeing you return again and again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Average »

On arrival at reception on booking in we were given our room number and no directions on how to find the room. We had never stayed here before so it was unfamiliar to us, there was no water in the room

Faye Couples - 14/09/2018 AccorHotels certified review
« Beautiful garden surrounds, friendly staff »

We enjoyed the hotel and surrounds very much. We did not need dinner, but wanted something light to eat. The menu needs upgrading to suit that experience. Breakfast is great. Large selection of food. Great outlook from breakfast area. Our room very spacious, bathroom rather small. Great king size bed, but atrocious pillows. Definitely need upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faye, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know regarding the pillows we do have new ones available and will make sure they are replaced in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Smith Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

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