Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

4.0/5 1,024 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,249 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,024 reviews
Jennifer S. Couples - 09/02/2019 AccorHotels certified review

Terrible service at breakfast & the bar area. Rude staff.

Michael S. Couples - 09/02/2019 AccorHotels certified review
« Relaxing and Comfortable »

Friendly reception staff. The King studio was just as expected with great balcony overlooking pool area. Very clean and modern. Comfortable bed. Lovely gardens.

Anonymous Friends - 09/02/2019 AccorHotels certified review
« Nice »

Having breakfast down the back was disappointing, king could not be made into two singles and curtains v tired. Cupboard could not be opened and a cockroach in room. Rest of experience really good, close proximity to shops and wineries, eating etc, staff v pleasant and good ambience. Pool lovely.

Margaret Couples - 08/02/2019 AccorHotels certified review
« Ups and downs »

Loved the location and setting. Good room size. Staff were excellent but we weren’t able to make full use of the regular hotel dining areas due to conferences being held during our stay.

Cheree Couples - 08/02/2019 AccorHotels certified review
« Satisfied »

Room very good. parking outside your room not available as you over booked your hotel with a conference for a couple of days, each day we come back to our room a different car was in our room space. Also you could only get room service as the chef was not serving in your causal dining area. But overall staff were friendly and facilities good.

Sue B. Families - 08/02/2019 AccorHotels certified review
« We had a very comfortable stay in a lovely friendly hotel »

Nice rooms friendly helpful staff delicious breakfast and dinner great location

Ellis H. Couples - 08/02/2019 AccorHotels certified review
« Really could do with a modernisation and renovation. »

I had unfortunately ruptured my left Achilles tendon. Breakfasts were not in the main building, but in other rooms which necessitated either a short or medium walk, which I was not able to do - therefore no breakfast. Bathrooms are far too dim, need extra light and wing mirrors for shaving, trimming and make - up. 801 needed a paint. Elements restaurant was excellent.

Kirsten Business - 08/02/2019 AccorHotels certified review
« When it was good it was veryv ery good and when is was bad it was horrid »

So of the staff were fabulous and really accommodating, others where rude and seemed to lack basic hospitality skills or even manners

Susan W. Couples - 07/02/2019 AccorHotels certified review
« Comfortable with relatively spacious room »

The room was surprisingly clean after the initial shock of seeing the Accor sign outside the reception with cobwebs and dead insects clinging to it and the surrounding brickwork. A walk around the premises revealed a property badly in need of a thorough clean - dead leaves, cobwebs, dead flies on window sills, etc - and an upgrade of the fixtures and fittings in the rooms. Yes it is the middle of summer (hot weather results in dead leaves) but the property did not present well. Tired may be the best way of describing it. Dinner was very good though considered a little pricey (quantities quite large) and breakfast definitely at the high end of pricing especially given the somewhat limited offerings.

David F. Business - 07/02/2019 AccorHotels certified review
« The overall experience was underwhelming, I dont know how you can call the facility 4.5 star, would not recommend to annyone »

The rooms were tired, generally needing a complete refresh. The level of cleanliness was sub par, cockroaches running around my room, garden debris and rubbish in the walk ways and carpark area. flies bussing around the conference room constantly food left out for hours in the break areas. A blatant lack of attention to requests made by our organizers when we booked the facility and then a lack of any response from staff when questioned about what could be done to correct the issues.

Catherine R. Families - 06/02/2019 AccorHotels certified review
« Friendly attentive staff but overall the hotel seems tired and neglected. »

We were disappointed with the state of the resort, especially the pool area which was not cleaned or attended to during our 2 night mid week stay. We had cockroaches in our room and there were literally hundreds of roaches crawling around the rubbish bins in the pool area which had not been emptied in 40+ heat.

James W. Couples - 06/02/2019 AccorHotels certified review
« Wonderful Hunter Valley Experience »

We were fortunate be be able to spend two days on a recent trip to Shellharbour at the Mercure Hotel in the Hunter Valley. The hotel was easy to find and the booking in procedure friendly and professional. The room was an excellent size and cool in the very warm weather. The add ons like half price gardens tickets and a free wine tour were a nice addition The breakfast was adequate and the facilities easy to find A very enjoyable stay.

Marguerite Couples - 05/02/2019 AccorHotels certified review
« Room smelt like a broken sewer pip and bathroom had adult and baby cockroaches galore »

As the title says, there was a terrible smell in the room on arrival and it lingered the entire stay. We showered and bathed with the accompany of cockroaches. Fridge ddint keep food we brought with us cool and had to be thrown out. Pool was nice and breakfast was lovely.

Tom L. Couples - 05/02/2019 AccorHotels certified review
« Weekend away »

Excellent staff who went out of their way to help us. We arrived around 2 and needed lunch. My wife has a bad back and the chairs in the bar/lounge where lunch is available were not suitable. No problem, you can go to the restaurant!"

Kevin M. Families - 05/02/2019 AccorHotels certified review
« Nice resot and facilities. »

Very pleasant especially the restaurant staff.

Debbie M. Couples - 05/02/2019 AccorHotels certified review
« Nice room, shabby surroundings »

Great service and lovely dinner. Disappointed with the lack of upkeep around the grounds-weeds in paving, pool full of leaves and bugs.

Allan T. Couples - 05/02/2019 AccorHotels certified review
« Very plesant hotel close to everything »

The hotel was good, the staff were very friendly and helpful. Just a few problems. There were no coathangers in the wardrobe which was rectified. The paving areas really need a good clean and weed especially around the pool area.

Mary Couples - 03/02/2019 AccorHotels certified review

The resort is well position and most of the staff are lovely. The room and bathroom were good. The evening meal at Elements was disappointing and the breakfast was a bit chaotic especially on the Sunday, where it seemed staff struggled to keep up with demand.

Alexander Couples - 02/02/2019 AccorHotels certified review
« Great place for a holiday stop or business »

Lovely room, garden outdoor setting suited us immensely. Breakfast room/pool area very relaxing.

David M. Couples - 02/02/2019 AccorHotels certified review
« Pleasently surprised given the age of the establishment »

Firstly, what a breath-of-fresh-air, to find a bar fridge of such size and one that works so well. Room (303) was more than acceptable as was the restaurant and staff. However, one could be excused for thinking some of the ground staff may have been on leave given that the pool surrounds have not seen a broom for many-a-day.

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