Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

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4.0/5 941 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,127 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 941 reviews
AccorHotels certified review
Mina Families - 14/02/2018
« Stay was relaxing »

Stay was great and staff were extremely polite and helpful throughout the whole stay.

AccorHotels certified review
Eva Couples - 14/02/2018
« Loved the privacy »

Our private room allowed us to have a restful stay and wind down. The breakfast selection was a great way to start our morning. The staff were lovely.

AccorHotels certified review
Andrew R. Couples - 13/02/2018
« Good hotel located in the middle of the Hunter »

Good hotel that is located in the middle of the Hunter Valley. Close to lots of wineries and excellent restaurants.

AccorHotels certified review
Jill W. Friends - 13/02/2018
« Very comfortable and great location »

Enjoyable and friendly. Great breakfast

AccorHotels certified review
Helene K. Couples - 13/02/2018
« Had a great time »

All our questions were answered and the staff were very helpful.

AccorHotels certified review
Anonymous Solo - 13/02/2018
« FABULOUS »

Easy to locate, close to Maitland, tranquil

AccorHotels certified review
Roy S. Couples - 13/02/2018
« We had a very pleasant midweek break with you »

We enjoyed our stay with you apart from the cost of the evening dinner. We went out to dinner both nights and had very nice meals both night and including drinks for less than the cost of one meal with you. Apart from that we had a great time.

AccorHotels certified review
Glenn Friends - 12/02/2018
« Room was of a good standard, food was excellent but let down by poorly trained wait staff »

Very easy to book online, easy payment and good check in experience. Room was clean and well presented. Wifi was patchy but acceptable. Dinner booking at hotel restaurant was good and the food quality was excellent. Unfortunately the dinner was let down by poorly trained wait staff (clearly they were young and obviously inexperienced) who didn't know the names of dishes being served and wine service was delivered with an attitude.

AccorHotels certified review
John H. Couples - 11/02/2018
« Very pleasant »

Well positioned, convenient, top restaurant, really good service, nice and quite. What else could you want.

AccorHotels certified review
King M. Couples - 10/02/2018
« Satisfied »

Poor tennis court

AccorHotels certified review
Joy Couples - 08/02/2018
« Enjoyable stay »

Nice room well maintained can’t say that about the exterior of the rooms, broken and cracked tiles on walkways, no hand rails on steps to enter pool made in very hard to enter and exit pool also no pool depth indicators very dangerous if someone was to dive in. Always seemed to be a shortage of staff especially in the breakfast area both morning we had breakfast we had to wait at the entry for some time before we were attended to, nice breakfast staff very pleasant when you could find them. Had bar snack on first night ordered soup came out cold with the sour cream congealed on the bottom of the plate told the waiter that the soup was unexceptable and he took it back to have it heated ten minutes latter he returned with it you would think that it would have been a priority to get it back ASAP. Time taken from when we ordered our meal from when we received it was around fifty five minutes needless to say we didn’t eat there again. Would I stay here again yes, would not use the restaurant except for breakfast and would request a room closer to reception as my husband has a bad knee and it was quite a walk from our room to reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking into the pool hand rail and have ordered some more depth signs thank you for letting us know. I have also sent your feedback onto our head chef to follow up with his team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
John Couples - 06/02/2018
« Great romantic getaway »

We loved the location and being able to walk to local attractions and wineries. We really liked the pool area and had a great dinner at the restaurant

AccorHotels certified review
Amanda Couples - 05/02/2018
« It was a lovely experience and we will be returning. »

The rooms were beautifully set up. Breakfast was absolutely amazing. The grounds were immaculately kept. We overall thoroughly enjoyed our stay. There were a few things that we were not overly happy about. The bathroom was not overly clean, mainly around the bath tub there was hair upon arrival. The shower head appeared to need a good clean.The front door to the room didnt appear to close properly and the toilet roll holder was coming off the wall. The only other recommendations i would suggest is perhaps lowering the spa temperature in summer, as we were looking forward to utilising the spa but unfortunately it was far to hot to do so. Secondly i would perhaps suggest some more lactose free and gluten free options for the breakfast menu as there were limited options i felt Apart from these few things, we thought the accomodation and service was fantastic. We truly loved the atrium ceiling bath tub, such a serene environment.Thankyou so much for a lovely experience.

AccorHotels certified review
Gary S. Couples - 05/02/2018
« Short stay in Hunter Valley »

Overall, very good. Friendly staff, good location,excellent restaurant meal and service.

TripAdvisor review
Couples - 04/02/2018
« only one night (thank goodness) »

While our room was lovely the bed was dreadful and we were so achy and tired instead of refreshed and relaxed. The breakfast was good but only one urn to get hot water meant a long queue for a cup of tea! This is why we have given it an average rating.

AccorHotels certified review
Anonymous Couples - 03/02/2018
« Very happy, will consider for future stays »

Wonderful, staff were friendly and welcoming, from booking through to check out. Staying in room 802 the only noted issue (which we did not see as an issue) was the shower screen was cracked and the shower head leaked and did not stay centre which caused water to wet the floor through the door join, didn't complain as we didn't see as an issue.

AccorHotels certified review
Isabel G. Couples - 02/02/2018
« It was disappoiintiing »

Room was very nice. The grounds are very nice. Breakfasts were very disappointing and everything was luke warm or cold. Reception staff were nice and friendly. When we booked it was advertised that the light shoe in the gardens were on. When we arrived we found out they had stopped. It would have been better to give the date of finish so you could make any changes so you could see them. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel and Gordon, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Venus K. Couples - 01/02/2018
« Very comfortable and enjoyable stay »

Excellent. We were very well.looked after by reception staff especially Tamara in reception. We were made to feel very special with a welcome drink and sparkling wine to mark our wedding anniversary

AccorHotels certified review
Melissa Couples - 01/02/2018
« Wonderful stay. »

We loved everything about this hotel, facilities and staff were wonderful!

AccorHotels certified review
Ken R. Couples - 01/02/2018
« We thoroughly enjoyed every aspect of our stay »

The location was perfect next to the very impressive Gardens, all the facilities were good and the staff were fantastic, efficient and very friendly.

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