Mercure Resort Hunter Valley Gardens 4.5 stars

TripAdvisor rating 4.0/5 1,066 reviews
Mercure Resort Hunter Valley Gardens
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320
pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodations

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Studio 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: Patio, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,620 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,066 reviews

relaxing

Customer review rating 4.3/5

I. N. Friends - 10/07/2019 AccorHotels certified review

just like home , but better.

Ordinary

Customer review rating 4.3/5

Debbie S. Couples - 09/07/2019 AccorHotels certified review

Disappointing.. room 804, floor tiles needed mopping, fly screen on door facing tennis court was completely broken. The feature wall in the bathroom has never been cleaned near the toilet & vanity. Reception staff were pleasant & accommodating. Breakfast was a shambles. Coffee machine kept breaking down, tables couldn’t be cleared quick enough more staff required. Glasses for juice need to be near the juice station not in a cupboard. Only scrambled eggs available. No other options.

Enjoyable stay in a relaxed environment with friendly staff

Customer review rating 4.3/5

Trina Couples - 09/07/2019 AccorHotels certified review

We have stayed at this hotel many times. I would like to mention these staff members who assisted with our stay. Sophie in the Elements Restaurant, made our dining experience enjoyable. The lady who attended to supplying our room with additional wood was very helping and caring and the staff whilst having breakfast were accommodating to our needs and Hayley at the front door was very professional in her manner.

Dear Gregory, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for personally mentioning staff. They appreciate that and are encouraged by it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens le… +6…

My family experienced a pleasant and enjoyable weekend.

Customer review rating 4.3/5

Larissa Families - 09/07/2019 AccorHotels certified review

We have always stayed at the Mercure when we visit Hunter Valley due to the peaceful location and the pleasant atmosphere. Its a peaceful place and the staff are always friendly.

Dear Larissa, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Enjoyable

Customer review rating 4.3/5

Peter B. Friends - 09/07/2019 AccorHotels certified review

Lived up to our expectations

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

It’s not the same hotel as it was 2 years ago

Customer review rating 4.3/5

Jo S. Friends - 08/07/2019 AccorHotels certified review

We have never stayed at this property before but have eaten at the restaurant, how 2 years things change, but not in a good way. The staff have no idea about the food at all, they can’t serve in the right way, for example they don’t go around the right corner. They can’t remember who order what, the food comes out cold. We ate at the restaurant 2 years ago and it was a nice meal on Friday night it was not the same place. The staff need some guidance on how to serve, even calling last drinks at 11 when there’s is over 40 people in the bar and not one heard, and then close the bag at 10 on Saturday night but no signs to say this, we come back from dinner and fine the bar is closed. It’s just disappointing!

Awesome!

Customer review rating 4.3/5

Bs Families - 06/07/2019 AccorHotels certified review

Great location, very helpful staff.

Dear Bhavini S., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Satisfied but despite booking and paying for a room for a family of five, we only got a room for four.

Customer review rating 4.3/5

Anonymous Families - 05/07/2019 AccorHotels certified review

Whilst I had paid for and had confirmed a room for a family of five, we were only given a room for four on our arrival. The staff had to find a room for us, which they eventually did. The curtains were partly broken and despite an assurance they would be fixed, they were still broken on our departure 3 days later. The food in the restaurant however was excellent.

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. I apologise that you arrived to incorrect bedding for your stay, I understand that the team fixed this for you but clearly not the curtains, can you confirm this was the case? I also will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens le… +6…

A short getaway to the Hunter

TripAdvisor rating 4.0/5

Ian W Couples - 05/07/2019 TripAdvisor review

A short getaway to the Hunter in a comfortable hotel which was well positioned to the wineries was what we were looking for and found it. The Mercure was quite close to two wineries and within walking distance to a couple more. Well located on a main road and quite central to the valley - with the gardens next door. Neat clean and comfortable room with a comfortable bed. Hotel restaurant food was good- as was the service. A reasonable wine selection. We liked the fact it was an Accor property - a complimentary welcome drink and “two for the price of one “ food.

Great rooms with excellent dining.

Customer review rating 4.3/5

Ray I. Couples - 04/07/2019 AccorHotels certified review

Our room was clean, comfortable and spacious. Breakfast was pretty standard but the dinner menu provided and interesting selection. All evening meals we had were excellent and our compliments go to the chef. Location was superb with many wineries close by. Staff were all very friendly and helpful.

Dear Ray, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

We enjoyed a quiet, comfortable room supported by good facilities- lounge/ dining room.

Customer review rating 4.3/5

Ian W. Couples - 03/07/2019 AccorHotels certified review

The service was excellent as was the food. The room had all we needed. Comfortable bed.

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Good location but the hotel needs some love

Customer review rating 4.3/5

Anonymous Families - 01/07/2019 AccorHotels certified review

We enjoyed the location. The hotel needs some investment. Furnishings are tired. Breakfast was sub-standard, especially considering that the hunter is a food and wine destination.

Dear Lars, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some areas for improvement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on a refurbishment schedule and will keep our past guests updated once all is locked in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

mr

Customer review rating 4.3/5

Anonymous Couples - 01/07/2019 AccorHotels certified review

great place to stay and the best accor restaurant I have been too

Dear Phillip, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Pleasant

Customer review rating 4.3/5

Zark S. Couples - 01/07/2019 AccorHotels certified review

Was nice apart from the over powering smell of bleach when we entered the room. Upgraded to the birthday package for my wife. The complementary beverage was terrible and the half a dozen balloons on the bed was unimaginative however my wife did enjoy her cheesecake.

Dear Zarko, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some points for improvement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Happy birthday to your wife and I apologise that you did not find our Birthday package to your liking. We will check on our other feedback about our package and see how we can improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…
Customer review rating 4.3/5

Mark B. Couples - 30/06/2019 AccorHotels certified review

Like the restaurant and service so very happy with that. The rooms are looking a little tired and could do with some modernisation. But would I stay again the answer would be yes based on the restaurant.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some area's for improvement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have some planned improvements due in 2020 so please keep us in mind for our rooms too. Hopefully you will see a lovely improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Did the job

Customer review rating 4.3/5

Scott Families - 30/06/2019 AccorHotels certified review

Average room. Rooms are dated as things are getting on in age. A little more detail should be taken in repairs. E.g swollen wood in bath room. Not sure that you are a 4.5 star rating anymore.

Dear Scott, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on a refurbishment plan at the moment and hope to update our past guests soon with some news. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens le… +6…

relaxing and easy

Customer review rating 4.3/5

John H. Families - 28/06/2019 AccorHotels certified review

good accommodation, pleasant staff, attractive surroundings and convenient to activities.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

OK Nothing outstanding just ok

Customer review rating 4.3/5

David Couples - 26/06/2019 AccorHotels certified review

The hotel is OK starting to look a bit tied in places. The staff were polite but not too enthusiastic maybe because it was a Monday after a big weekend.

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the quality of communication from our staff and enthusiasm. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens le… +6…

Warm welcome by friendly staff

Customer review rating 4.3/5

Nadia B. Couples - 26/06/2019 AccorHotels certified review

Spent 3 nights recently at Mercure Hunter Valley Gardens Resort and we were greeted by friendly staff at Reception. The hotel is in such a central location with some wineries and cheese shops within walking distance. Rooms were large, comfortable and clean. Dined one night in Elements restaurant and the food was superb. Would definitely go back to stay there on our next trip to the Hunter Valley region.

Dear Nadia, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…

Great location for Hunter Valley vineyards stay.

Customer review rating 4.3/5

Bronwyn I. Families - 25/06/2019 AccorHotels certified review

We booked 4 rooms at Mercure Resort Hunter Valley Gardens for a 2 night family celebration, through Luxury Escapes. The 4 king rooms with atrium and spa bath were comfortable, warm and had a pleasant outlook onto an outdoor garden area. All of the rooms had a convertible lounge / sofa bed. Two of the rooms were booked for families with young children - one with a 1 year old and a 3 year old and the other with a 3 week old baby and a 2 year old. The resort was notified that we needed bedding for the 3rd person ( child) in two of the rooms. We enjoyed our stay at Mercure Resort Hunter Valley Gardens. It’s location and setting is great. The only complaint that we had was the additional charge of $50 per night per room for the additional bed. We felt that this charge was exorbitant as the sofa bed was already in the room. When we queried this rate the resort said it was in the terms and conditions. They did reduce the price to $25 a night.

Dear Bronwyn, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and an area for improvement with our extra bed pricing. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and our pricing structure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Front Office Manager Mercure Resort Hunter Valley Gardens le… +6…
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