Mercure Resort Hunter Valley Gardens 4.5 stars

TripAdvisor rating 4.0/5 1,090 reviews
Mercure Resort Hunter Valley Gardens
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320
pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodations

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,841 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,090 reviews

Was everything we were looking forward to.

Customer review rating 4.3/5

Adrian H. Couples - 12/10/2019 AccorHotels review

Apart from initial problems with our key and gaining entry to our room, the staff were very obliging and helpful in getting it sorted which still allowed us enough time to have a drink and some food before heading off to a concert.

Comfortable and Welcoming

Customer review rating 4.3/5

Wendy F. Solo - 09/10/2019 AccorHotels review

I stayed here to attend the Tim McGraw concert. Friendly staff, beautiful location and very comfortable room, I will definitely be back

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Pleasant and efficient

Customer review rating 4.3/5

Anonymous Families - 09/10/2019 AccorHotels review

The staff were welcoming and informative and the stay was generally satisfactory.

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

A wonderful and relaxing experience

Customer review rating 4.3/5

Maria M. Families - 08/10/2019 AccorHotels review

Fantastic. A big appreciation for the upgrade and happy we were looked after especially after booking two rooms.

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

5star

Customer review rating 4.3/5

Chris V. Couples - 08/10/2019 AccorHotels review

Friendly staff very clean very good service excellent breakfast dinner was very nice

Dear Christakis, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

The room is okay but a bit dated, the service is fine.

Customer review rating 4.3/5

Jessie J. Couples - 08/10/2019 AccorHotels review

I have asked a king-bed room but our bed was two single beds put together, which is very shocking. When I asked the receptionist about it, she said this is how their King-bed room is, which is even more shocking...

Dear Jessie, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback with some area's for improvement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will note that you should not feel that our king split beds are as such. Our topping system should pillow the top and you should not notice. I will flag with the team to review this for next time. Thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Ray

Customer review rating 4.3/5

Ray Couples - 08/10/2019 AccorHotels review

good booking, check in and check out BUT noisy room, over worked not enough staff at the dining room and morning breakfast

Dear Ray Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We were unexpectedly short on the dates of your stay and apologise for this inconvenience. We did try our best, but I agree we fell short. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Unsatisfactory

Customer review rating 4.3/5

Tim B. Couples - 08/10/2019 AccorHotels review

Very disappointing

Dear Timothy, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The management team was informed of your experience during your stay and did make an effort to improve things but I understand some of our shortcomings with your stay are irreparable. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Of course if goes without saying that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you wish to return please reach out to me directly so I may look after you and ensure you are treated with a better experience than this one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Great place and convenient

Customer review rating 4.3/5

Jesse Couples - 07/10/2019 AccorHotels review

Very good place to stay. Friendly staff and great facilities and very convenient location for all activities in the area.

Dear Jesse, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Easy and quiet

Customer review rating 4.3/5

Leigh S. Couples - 07/10/2019 AccorHotels review

The staff made checking in, breakfast and checking out simple and pleasant. We had issues with our door not locking but this was taken care of whilst we were at our event. The bathroom was not clean but the room overall was pleasant and comfortable. The pillows were terrible. The breakfast was beautiful. The overall look of the motel was fantastic

Dear Leigh, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and an area of improvement with our bathrooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…
Customer review rating 4.3/5

Kate M. Families - 07/10/2019 AccorHotels review

Staff were all very friendly especially breakfast staff but the only negative was finding some mans dirty underpants and socks in our room cupboard - made it feel as though the room wasn’t cleaned properly

Dear Kate, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and of course I am appalled by your cupboard cleanliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and presentation of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with a little improvement. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens jp… +6…

Great place, lovely room, super friendly and helpful staff.

Customer review rating 4.3/5

Cath Friends - 07/10/2019 AccorHotels review

We had a great short stay there.

Very comfortable stay

Customer review rating 4.3/5

Sally F. Couples - 07/10/2019 AccorHotels review

Lovely staff and very comfortable room. Staff were a little stretched at dinner and the food was fine but nothing to rave about. Would have liked to stay another night at short notice but the quoted price was too much, in our opinion, especially as there seemed to be very few other guests. We'd definitely consider staying again.

Very disappointed--great location but poor accommodation, and too expensive for what it offers.

Customer review rating 4.3/5

Anonymous Couples - 06/10/2019 AccorHotels review

If not for the location the whole experience would have been awful.

Great convenient and homely place to stay.

Customer review rating 4.3/5

Pamela Couples - 06/10/2019 AccorHotels review

First impression of the room was disappointing as bed looked lumpy and sad. Slept ok though. The Queen Superior room is a lovely room with a beautiful private courtyard although the décor is dated and needs modernising. Bathroom was quite nice and very clean. Restaurant served amazing meals with exceptional fine dining service. The lounge area is a great place to mix with other guests around the pool table or just a lovely place to sit with a book in front of the open fire. Very comfortable. The location was very convenient to everything.

Clean room, nice bathroom... small details need attention

Customer review rating 4.3/5

Fiona N. Families - 04/10/2019 AccorHotels review

Staff were pleasant, but the fridge in our room was not satisfactory. The shelf was missing and the icebox was so frozen over, we couldn’t put anything in it. There were no champagne glasses and no water. At the Mercure in Orange - they provided complimentary water bottles.

Home from home

Customer review rating 4.3/5

Gail C. Families - 04/10/2019 AccorHotels review

The welcome was fabulous and everyone made our stay the perfect end to a great holiday

Great location and package value

Customer review rating 4.3/5

Anonymous Families - 03/10/2019 AccorHotels review

I have usually stayed at the Crown Plaza or Harrigans. First time at Mercure. I was pleasantly surprised. The bathroom was nicely renovated. The room was clean, big and bed very comfortable. Loved the little porch and the kids could play out on the grass and tennis court. Check in was fast and friendly. Location is excellent. Buffet breakfast was probably good but not the best I’ve had. I think it is my new place to stay at the Hunter.

I attended a wedding at the Mercure - beautiful! Breakfast wonderful. Gardens lovely. Accommodation however dissatisfied.

Customer review rating 4.3/5

Sonya R. Families - 02/10/2019 AccorHotels review

The wedding I attended was lovely, food sensational, gardens beautiful. The staff, very accommodating. I booked two rooms, one for two nights, another one night. My room was for three people. I shared a double bed with my husband. It sunk in the centre. We didn't sleep properly for two nights. A couple of the lights in the room didn't work. My son was getting married therefore was getting dressed in our room as his bride was preparing for the day in the room they booked. Housekeeping were busy attending to the rooms. I informed her early in the morning that we would be getting ready around 11.30 to lunch for a wedding and if she wanted to clean the room before. She said no. She knocked on the door to clean the room at 11.45 am. Room full with groom and family getting ready for wedding. Hence, room was not tidied ie: beds made or cleaned. I feel for the amount of money that I paid for accommodation that it was very overpriced, therefore, I was extremely disappointed in the room in which I stayed. When booking, I did state that my room for three. Never, ever have I stayed where both beds were double beds, usually you would find a queen bed and double or king single.

Robinson wedding

Customer review rating 4.3/5

Rae S. Friends - 01/10/2019 AccorHotels review

This was a lovely place to stay the staff were very friendly and helpful Mary went above and beyond to make this a very special weekend for the bride and groom as well as the guests. I would highly recommend it.

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