Hotel - Mercure Resort Hunter Valley Gardens
Mercure Hotel Mercure Hotel

Mercure Resort Hunter Valley Gardens

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4.0/5 951 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

  • 72 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,324 reviews

Our guest reviews for Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 951 reviews
TripAdvisor review
Business - 14/04/2018
« Good value for money »

The gardens are beautiful, rooms spacious and well appointed but the food is expensive. You must order either a two or three course meal in the restaurant which is not cheap. Might be OK for a couple away for the weekend but totally not suitable for a solo business traveler which I am. I was also not advised of this at reception when I booked a table. No completely water for Accor Plus provided which I have received elsewhere. The only option is a very limited and a bit overpriced room service.

AccorHotels certified review
Sally E. Couples - 13/04/2018
« Enjoyed our stay, from check in to check out. »

We had a enjoyable stay, room was clean and a good size with outside terrace, breakfast was also enjoyable, overall our stay was great, we would stay again and recommend to others. Friendly staff and hotel in good position to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your feedback onto our Food and Beverage Manager to follow up with her team regarding your breakfast comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
C. N. Friends - 13/04/2018
« MOst enjoyable »

From reception to checkout, every member of staff was pleasant and welcoming. The room had everything we needed, including space, and the ladies looking after our room were efficient and helpful.The lounge area was a lovely place to meet for pre-dinner drinks, the bar staff were friendly, and the food and service in the restaurant was first class. The comfort of the seats encouraged us to linger, and the coffee was excellent. I can't think of anything which could have improved our stay, and the location was a plus.

AccorHotels certified review
Angela Families - 13/04/2018
« The night we slept in the car »

Terrible. Swipe card worked to let us in initially but when we came back to the room at midnight it didn't work. We spent the night sleeping in the car. The service desk was unmanned, it did have a number to call and that's fine if you have a mobile phone. We did not. Poor, very poor.

AccorHotels certified review
Helen C. Couples - 12/04/2018
« Very pleasant and central hotel, front desk staff very friendly and helpful »

Rooms very clean however the bedside lamp globe had fused and feel these things should be checked as a matter of housekeeping. On the whole a lovely property and close to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Malcolm Couples - 12/04/2018
« Absolutly fabulous. »

Excellent, great room, helpful, friendly staff, terrific setting. quiet. Seemed to be in the middle of the Hunter Valley - close to everything we wanted to see and do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Jennifer P. Couples - 12/04/2018
« Very pleasant stay »

We experienced a very pleasant stay at the Mercure for a 2 night getaway. The room was comfortable and clean and we liked the private balcony outside the back door which led straight to the pool. We dined in "Elements" restaurant, enjoyed the food and looked after by Jayde and Adam. The buffet breakfast was really good with a great choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Ann A. T. Couples - 11/04/2018
« Excellent accommodation was provided on very short notice and your restaurant was superb. »

We were greeted by a very pleasant young lady at Reception who had everything ready for our check in which proceeded quickly. Our room was excellent value, very private, very quite and very clean. Our evening meal at 'Elements' was superb in taste, quality and quantity. The dining room supervisor, 'Jayde' was friendly, helpful and efficient. The location of your hotel could not be better for ease of access to the best vineyards in the Hunter Valley.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Kim Couples - 11/04/2018
« Pleasant »

Pleasant enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim C., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
C. Couples - 11/04/2018
« gfreat »

first class. We were there for our 51st ann. and we enjoyed it greatly as it was only a 90 min drive from home

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Min Couples - 11/04/2018
« Great Hotel »

Friendly staff, room spacious & very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heikkinen M., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Steve W. Couples - 11/04/2018
« lovely service,excellant food »

Lovely surroundings, excellant food ,helpfull employess& clean rooms made our stay delightfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Mark G. Couples - 11/04/2018
« Outstanding in all respects »

Every aspect of our stay was outstanding from check in, dinner in Elements, and breakfast was excellent. Clean and spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
R F. L. Friends - 11/04/2018
« A pleasant short break. »

The gardens and surrounds well presented. However, the buildings and pool are tired. Some minor maintenance issues in our room. Staff pleasant and helpful. However, staffing levels inadequate particularly in the breakfast room. This is inconsistent with the normal room prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your feedback to our Food and Beverage manager to follow up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Ken C. Couples - 11/04/2018
« fabulous venue & staff »

would stay again -only longer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just to let you know for next time. Microwaves are available on request from reception along with extra plates and cutlery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Friendly welcoming and relaxing »

Friendly welcoming and relaxing, exactly what we were after for a couple of days Later you ask about breakfast and why only an 8. For $32 walk in - I thought it was expensive and the queue was for the one coffee machine. Two coffee machines would make a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also passed on feedback about pricing and coffee during breakfast to our food and beverage manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Rhonda W. Couples - 10/04/2018
« excellent, lovely room, very attractive complex, great staff, restaurants »

Booked through Luxury Escapes, this was an excellent deal at a really beautiful resort. Very relaxing atmosphere and grounds. Very good location and wineries all close and H V Gardens are magnificent! Great pool area but no railings to help older or unstable guests in and out of pool. Several guests mentioned this as a negative and we told Reception. Will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have certainly taken the railing feedback on board and will look into purchasing one in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Brianna C. Couples - 10/04/2018

Amazing as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brianna, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Kelly C. Couples - 10/04/2018
« A little disappointed »

This was the first time we had stayed at your establishment and must admit I was a little disappointed. We got into our room and the bathroom floor and shower screen had water all over it. I thought that the shower head must have been leaking due to the amount of water-I reported this. but upon further investigation we couldn't see any water dripping. My husband went to use the toilet and it was dirty. Now I am not sure if the bowl is stained or just not cleaned; but along with the water on the floor and shower made me question if the bathroom had been cleaned completely. We also only had 1 teaspoon and 2 knives in the cupboard to go with 4 plates and 4 mugs. I think that they may not have been replaced when the room was serviced. My only other gripe was that we asked if we could get some dessert and have in our room. We were told that even with my accor card i could only receive 10% disc because it was not in the restaurant and is technically classed as the bar menu and bar items only get 10% not 50% like the restaurant. Overall, the room was spacious and quite but could do with a bit of updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

AccorHotels certified review
Geraldine Couples - 10/04/2018
« All staff very friendly and helpful. »

Position was excellent. Hotel itself well laid out, and very clean and tidy. Well done Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alysha Stephenson Assistant Front Office Manager Mercure Resort Hunter Valley Gardens re… +6…

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