Hotel - Novotel Kolkata - Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Kolkata - Hotel & Residences Hotel

4.5/5 1,857 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 6599.00 INR Non member rate
From 6599.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,120 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,857 reviews
Srimanta M. Couples - 07/11/2018 AccorHotels certified review
« Awesome experience »

Amazing hospitality and personalized care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. It is feedback like these that motivate the team to go the extra mile for our guest. At Novotel, we strive to provide a superior service experience for every customer and I'm happy to hear that we lived up to the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Vibhu B. Solo - 07/11/2018 AccorHotels certified review
« Fantastic »

Very delightful very courteous staff always willing to go extra for you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thank you for choosing Novotel Kolkata - Hotel & Residences as your preferred address in Kolkata .We very much appreciate your comments regarding your stay. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Sandeep Johri General Manager

T. Couples - 07/11/2018 AccorHotels certified review
« Extremely pleasant !! »

We had a wonderful stay at the Novotel Kolkata. The service was excellent and the special attention that we received from the Chef was out of this World!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We are pleased to read that you had an overall pleasant stay with us and particularly value our hotel. We are delighted to note you had a memorable time with us and have carried back fond memories with you. Our team is extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. Thank you again for sharing your experience and we hope we will have the pleasure of welcoming you again soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Pushpinder S. K. Families - 07/11/2018 AccorHotels certified review
« Excellent stay close to the airport »

Checked in on 3rd night.The luggage took about 20 min to reach the room after I had come to the room.Otherwise had an excellent experience.The best part is your break fast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback based on your recent experience at Novotel Kolkata Hotel and Residences! We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. I am pleased to read that had an excellent experience, however Its is concerning to learn that your recent experience fell short of your expectations, with the time taken towards Luggage delivery. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Anonymous Business - 07/11/2018 AccorHotels certified review
« Buss stay »

Experience was OK. The rooms were smaller than what I expected them to be. The furnishing was no where close to what I had imagined it to be at Novotel. There was no salami or ham availabile at breakfast. The only good thing was I really did get a good night sleep, so the beds were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! Thank you for sharing such a constructive feedback regarding your stay with us . I am thankful to you for highlight the issues that did not meet your expectation. I have personally addressed and have carefully noted the same. Thank you for your compliments about the beds in the room, we are glad we could meet your expectations in some way. We hope this experience will not alter your confidence in us. My team and I will sincerely look forward to welcoming you back soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Sunil G. Business - 07/11/2018 AccorHotels certified review
« Satisfactory Stay »

Quite usual for Novotel, though surprised there was no bacon at breakfast. However, it was horrifying to see small bugs in the cheese service area at breakfast. I pointed that out to the captain. This could cause a serious health hazard. The service at breakfast could be improved. The waiters seemed inexperienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. I'm concerned that we did not meet your expectation during your current stay with us. I have addressed the matter with the concerned departments and have taken all corrective measures to obviate reoccurrence of any such incidents in future. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. It’s important for any organization to stay alive to guest experiences and such feedbacks push all of us to perform better. I do look forward to your early return to the hotel and we will make sure you carry back better memories of your stay with us on your future visit. Sincerely, Warm Regards, Sandeep Johri General Manager

Ramakrishna Business - 06/11/2018 AccorHotels certified review
« Excellent »

Very good. Customer friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Glad to hear that you were pleased with the customer service that you experiences during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Anonymous Business - 06/11/2018 AccorHotels certified review
« Mr »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted your low scores in certain areas, may i request you to please share the area where we could not meet your expectation. As this will help us to revisit our processes and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Andrew P. Business - 06/11/2018 AccorHotels certified review
« Some Small Problems with this hotel, that are easily fixed with staff training »

Staff are generally friendly but not really tuned in to what needs taking care of. Examples: In my room a powerpoint was coming off the wall but wasn't fixed, a light was flickering and I had to unplug it myself as it was quite irritating and this wasn't fixed all week, my coffee in the room wasn't replenished all week. I had only one towel all week after my first night. The internet in my room didn't work so I got a router brought to my room after the first day. When I was in the bar area, I had to chase staff for service on a few occasions, they are pretty hopeless in fact. I spoke to some colleagues and they told me other colleagues had said they wouldn't stay at the hotel again due to many small problems. If these arent addressed I wouldn't expect you will have many returning customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I was most concerned to learn on the level of service; during your recent visit to our hotel. We regret that on this occasion we did not live up to your expectations. Your comments and feedback were duly shared with the team. Kindly be rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. It's comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. Hope you treat this case in isolation and do give us another opportunity to showcase the true Novotel hospitality. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Kb Business - 05/11/2018 AccorHotels certified review
« Stay was convenient but the rooms were not up to standard »

Room had a bad stink of silicone and dampness. Alley were dark. Check in experience was slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback with regards to the check in process , smell in the room and lighting is very important to us. Please rest assured that the front office, Housekeeping and Engineering team members have been briefed and we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Vinit K. Business - 05/11/2018 AccorHotels certified review
« it was okay »

No doubt its a very good hotel but I expected better experience. Hotel rooms were very small and cramped. Mini bar was empty. There was always considerable delay waiting for the lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences.It is concerning that your experience did not meet your expectations in certain areas. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the minibar concerns highlighted and prevent future occurrence. In regards with the rooms size would like to inform you that all our Superior rooms are the same size and as per Novotel standards, however happy to share that do have larger rooms available like Deluxe Suite, Classic residences with Kitchenette and Deluxe Residences with Kitchenette and living room , should you wish to book these room in the near future do log on to accorhotels.com or you can contact our hotel reservations team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Subash R. P. P. Business - 05/11/2018 AccorHotels certified review
« Average experience , Nothing great to comment about »

1) I was unable to see any TV channels in the room number 1236 after escalation and wait for 01 hour , I was told that it will take 1 or 2 days to resolve the issue and if need to see TV , I need to change my room to 1241 , I did it at 11:45 pm packing my luggage again, 2) Waiting time at Morning for life is appropriately 12 minutes 3) No dedicated counter to keep baggage before breakfast , Need to carry along while having breakfast which is an uncomfort. 4) Saying name of complimentary breakfast , they have allowed multiple people which made to stand for 15 minutes to find a seat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please be rest assured that the Food & Beverage, Housekeeping and Engineering team members have been briefed and we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Zarina P. Business - 05/11/2018 AccorHotels certified review
« Rooms were comfortable but Corridor noise level was high »

Stayed with you one night. The room and bathroom were nice. But all through the night I could hear other guests walk in and out or in the corridor. Sleep was disturbed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback regarding the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also concerning to know that you were disturbed by the noised by guest who were passing by. We have noted your preference and will ensure that we give you a quite room for future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

K.sharathbabu Friends - 04/11/2018 AccorHotels certified review
« Very Good hospitality »

Marvellous comparison Hyderabad novatel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Aditya G. Business - 04/11/2018 AccorHotels certified review
« Director »

Truly awesome.Excellent team of Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Purnachandra R. Business - 04/11/2018 AccorHotels certified review
« Good experience »

Overall it was very pleasant stay at Novotel. I was surprised with the upgrade to a business suite. Room is very spacious and excellent decor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking time to share your feedback about your recent stay at Novotel Kolkata Hotel and Residences. Glad to hear that you had a comfortable stay with us.It is always a pleasure to receive positive feedback about our rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Khusboo K. Solo - 02/11/2018 AccorHotels certified review
« Excellent customer service! »

So a big shout-out to your trainee Ms. Laboni. I was getting late and wanted someone to assist me for draping my saree. No sooner after the call made to front desk, she Immediately came to my room and helped me. she was extremely polite and courteus and very empathetic towards the situation. Kindly pass my gratitude to her. And Novotel is the best hotel we always opt for Kolkata. Always left with memorable experiences. My stay was on 27th Oct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your feedback with Laboni and our team. I am sure that this feedback will serve as an encouragement to her and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Anita G. Families - 02/11/2018 AccorHotels certified review
« Excellent service by front office, restaurant and bar staff »

Absolutely loved the food and service. Hotel amenities are excellent. Housekeeping could improve a bit as bathroom items were not replaced. But overall experience was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking time to share your feedback about your recent stay at Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback about our food, services and hotel amenities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have shared your feedback with our Housekeeping team and be rest assured that we are taking the appropriate measures to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Deepanshu G. Business - 02/11/2018 AccorHotels certified review
« Ok not that great »

Small rooms and hand jet was not working in bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. It is concerning to know that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Nayan A. G. Business - 01/11/2018 AccorHotels certified review
« Warm hospitality »

On a business trip all you want is a nice clean bed , a little bit of space and all basic utilities in hand. Novotel Kolkata caters to these with elan and they add on with a hospitality that exudes warmth and care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 6599.00 INR Non member rate
From 6599.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates