Hotel - Novotel Kolkata - Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Kolkata - Hotel & Residences Hotel

4.5/5 1,862 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 6999.00 INR Non member rate
From 6999.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,139 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,862 reviews
Saurabh S. Solo - 14/11/2018 AccorHotels certified review

1. The room had strange damp smells 2. No slippers in the room 3. Quality of stationery explaining hotel facilities was very poor. 4. The view from the hole is all concrete all around 5. It was not a five star experience at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We do appreciate you taking the time out to share your feedback with us. It is our continuous endeavor to provide impeccable service standards and experiences that make memories. To know that your visit with us left you feeling less than impressed doesn't fulfill our attempts at the flawless experiences that we aim to provide to all our guests. I have addressed your concerns personally with the appropriate hotel team to ensure that this remains an isolated issue and is corrected moving forward. We take our guest feedback very seriously; therefore we would request for another opportunity to restore your faith in our product and services Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

John Business - 13/11/2018 AccorHotels certified review
« Always feel welcome »

Overall the hotel is good but the breakfast and room AC leaves me slightly frustrated. The hotel staff always make me feel welcome - I've been there many times now and it feels very friendly. The rooms are comfortable but the AC is erratic. The controls on the wall are far too low and complicated to see without having to bend down and it's unclear how to control the temperature and fan speed. Ideally, a remote control would be nice to have to operate the AC from your bed as many times I've had to get up in the middle of the night and try - mostly unsuccessfully - to adjust it. Breakfast. The dining room is comfortable and clean but the staff seem to be more focused on keeping the tables clear of plates and cup rather than getting food to you as quickly as possible. I've had to wait 10-15 minutes for a poached egg and the place wasn't busy. The enthusiasm to remove plates and cups can be very annoying, especially when there is still food and drink left to be eaten or drunk. I've even had the unused cup I had for my tea removed when I walked away from the table to get milk. The staff need to ASK first before simply taking these. Sometimes it feels as if there are too many staff waiting on you that it's confusing as to whether your order has actually been taken or not. Perhaps that's why the eggs take so long. The choice of breads at my last stay was very limited. I like a plain, crisp croissant and I know the hotel does these as they are on show in the display stand. There was every kind of croissant - chocolate, almond, wholemeal etc - but I had to ask, and then wait 10 minutes for one. Ditto, fresh orange juice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your candid feedback. It is feedbacks like this that help us meet our guest’s expectations, and help us improve and deliver a superior guest experience over all. Please be assured that having had the areas highlighted in your review, responsible actions have been taken. Your comments have received our strictest priority and attention. I have also personally shared your feedback with the concerned department heads for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and sincerely hope that you will give us an opportunity to be of service to you in the future as well. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Nikunj M. Business - 12/11/2018 AccorHotels certified review
« It fell short of my expectations as well as previous wonderful experience »

I always had a very nice experience with Novotel earlier but this time the experience was not great. The service was very poor. There were no slippers in the room and when called the front desk for the same it was told that they are arranging but it didn't came in my entire period of stay. The service at the restaurant was also very sloppy. After ordering for our dinner, the same was served nearly 30 minutes. Even my colleague wanted to order for his drink and he too was made to wait for several minutes before the order was taken. Check-in and Check-out process was also slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! Thank you for taking time to review us. Your feedback is of great value to us. It is concerning to learn that your recent experience with as per your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm Regards, Sandeep Johri General Manager

Dr R. M. Business - 12/11/2018 AccorHotels certified review
« Everything was fine »

Room arrangements and food as well as other facilities were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are pleased to read that you had an overall pleasant stay with us and particularly value our hotel's attention to details and dedication of the team towards guests comfort. My team is indeed very dedicated to guests satisfaction and appreciative comments such as yours will always be our greatest reward. Thank youfor sharing your experience and we hope we will have the pleasure of welcoming you again soon. Sincerely, Warm Regards, Sandeep Johri General Manager

S N. Friends - 12/11/2018 AccorHotels certified review
« excellent »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing to stay with us at the Novotel Kolkata Hotel and Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our property and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata Hotel and Residences continues to remain your preferred hotel always. Sincerely, Warm Regards, Sandeep Johri General Manager

Md M. A. Families - 11/11/2018 AccorHotels certified review
« Improvement required in Breakfast Food items »

As compared to the previous stay, this time was below expectation in terms of hospitality and food in particular there was absence of Salmon fish and lack of non-veg options in breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is concerning to know that the experience did not meet your expectation. I am thankful to you for highlight the issues that did not meet your expectation. I have personally addressed and have carefully noted the same. Our aim and intent has always been to ensure that all our associates are completely guest-focused and all guest concerns and requests are handled promptly and efficiently at all times. Please allow me to assure you that this is a rare occurrence and has been addressed with the respective team members to avoid the recurrence of any similar incident. We hope this experience will not alter your confidence in us. My team and I will sincerely look forward to welcoming you back soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Srinivas K. Business - 11/11/2018 AccorHotels certified review
« Poor »

No response from your reception/ room service/house keeping , very poorly maintained rooms without basic toiletries like toothbrush / shampoo etc... had to call many times and part midnight I get them with lot if follow up calls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! Thank you for sharing a detailed feedback on your recent visit. I am very concerned to know of your experience during your stay. Guest satisfaction is of utmost importance to us at all times, as it helps us improve the quality of our service and facilities to better meet the needs of our guest.Your concerns have been flagged to all the concerned departments. I have personally addressed your feedback with the team and will ensure that this was one of an incident. I hope we will have the pleasure of welcoming you back soon again and have the opportunity to earn your trust by meeting standards to the best of our ability. Sincerely, Warm Regards, Sandeep Johri General Manager

Mr C. K. Business - 11/11/2018 AccorHotels certified review
« 1 week business stay »

A lovely hotel with a great team of people working there. Everyone I spoke to was very helpful and accommodating. The room was clean and a good size. This was my first stay at the hotel and certainly won’t be the last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir , Thank you for choosing to stay at Novotel Kolkata Hotel and Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our property and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Sandeep Johri General Manager

Anonymous Business - 09/11/2018 AccorHotels certified review
« It was ok for first 5 days and last 2 days but between room was not cleaned properly, towels were wet, transportation from office was not on time for 4-5 days and once it did not come which was horrible for us. »

It was ok for first 5 days and last 2 days but between days, room was not cleaned properly, towels were wet, transportation from office was not on time for 4-5 days and once transportation did not come which was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. It is concerning to know that your experience did not meet your expectations during your stay. The entire team joins me in extending our sincere apologies. Please be assured that having had the areas highlighted in your review, responsible actions will be taken. Your comments have received our strictest priority and sternest attention. I have also personally shared your feedback with the concerned department heads for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and sincerely hope that you will give us an opportunity to be of service to you in the future as well. Sincerely, Warm Regards, Sandeep Johri General Manager

Amit B. Business - 09/11/2018 AccorHotels certified review
« Mr. Amit B. »

Cockroach and lizards were moving in the lift. In breakfast area house flies are moving on fruits. Horrible Experiance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. I'm concerned to learn of your experience on your recent visit to the hotel. Thank you for taking the time to share your valuable feedback with Mr. Rana Chettia our Executive Housekeeper regarding your experience. Please be assured that having had the areas highlighted in your review, responsible actions have been taken. Your comments have received our strictest priority and attention. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and sincerely hope that you will give us an opportunity to be of service to you in the future as well. Sincerely, Warm Regards, Sandeep Johri General Manager

Rahul Solo - 09/11/2018 AccorHotels certified review
« director »

i do not want to mention in detail but as overall service is not up to the mark starting from the welcome to see off.I did not see any pleasing welcome or a door man to take care of my luggage when i arrived during the rain.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for sharing a detailed review on your recent visit. I am very concerned to know of your disappointing experience during your stay and would like to sincerely apologize for the inconvenience caused. Guest satisfaction is of utmost importance to us at all times, as it helps us improve the quality of our service and facilities to better meet the needs of our guest. I have personally addressed this incident and highlighted the same to the concerned department, so that necessary measures can be taken to meet the Novotel hospitality service standards.We will continue to work on uplifting our services to exceed guest expectations. Do give us another opportunity to serve you better. Sincerely, Warm Regards, Sandeep Johri General Manager

Srimanta M. Couples - 07/11/2018 AccorHotels certified review
« Awesome experience »

Amazing hospitality and personalized care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. It is feedback like these that motivate the team to go the extra mile for our guest. At Novotel, we strive to provide a superior service experience for every customer and I'm happy to hear that we lived up to the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Vibhu B. Solo - 07/11/2018 AccorHotels certified review
« Fantastic »

Very delightful very courteous staff always willing to go extra for you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thank you for choosing Novotel Kolkata - Hotel & Residences as your preferred address in Kolkata .We very much appreciate your comments regarding your stay. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Sandeep Johri General Manager

T. Couples - 07/11/2018 AccorHotels certified review
« Extremely pleasant !! »

We had a wonderful stay at the Novotel Kolkata. The service was excellent and the special attention that we received from the Chef was out of this World!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We are pleased to read that you had an overall pleasant stay with us and particularly value our hotel. We are delighted to note you had a memorable time with us and have carried back fond memories with you. Our team is extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. Thank you again for sharing your experience and we hope we will have the pleasure of welcoming you again soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Pushpinder S. K. Families - 07/11/2018 AccorHotels certified review
« Excellent stay close to the airport »

Checked in on 3rd night.The luggage took about 20 min to reach the room after I had come to the room.Otherwise had an excellent experience.The best part is your break fast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback based on your recent experience at Novotel Kolkata Hotel and Residences! We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. I am pleased to read that had an excellent experience, however Its is concerning to learn that your recent experience fell short of your expectations, with the time taken towards Luggage delivery. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Anonymous Business - 07/11/2018 AccorHotels certified review
« Buss stay »

Experience was OK. The rooms were smaller than what I expected them to be. The furnishing was no where close to what I had imagined it to be at Novotel. There was no salami or ham availabile at breakfast. The only good thing was I really did get a good night sleep, so the beds were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! Thank you for sharing such a constructive feedback regarding your stay with us . I am thankful to you for highlight the issues that did not meet your expectation. I have personally addressed and have carefully noted the same. Thank you for your compliments about the beds in the room, we are glad we could meet your expectations in some way. We hope this experience will not alter your confidence in us. My team and I will sincerely look forward to welcoming you back soon. Sincerely, Warm Regards, Sandeep Johri General Manager

Sunil G. Business - 07/11/2018 AccorHotels certified review
« Satisfactory Stay »

Quite usual for Novotel, though surprised there was no bacon at breakfast. However, it was horrifying to see small bugs in the cheese service area at breakfast. I pointed that out to the captain. This could cause a serious health hazard. The service at breakfast could be improved. The waiters seemed inexperienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. I'm concerned that we did not meet your expectation during your current stay with us. I have addressed the matter with the concerned departments and have taken all corrective measures to obviate reoccurrence of any such incidents in future. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. It’s important for any organization to stay alive to guest experiences and such feedbacks push all of us to perform better. I do look forward to your early return to the hotel and we will make sure you carry back better memories of your stay with us on your future visit. Sincerely, Warm Regards, Sandeep Johri General Manager

Ramakrishna Business - 06/11/2018 AccorHotels certified review
« Excellent »

Very good. Customer friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Glad to hear that you were pleased with the customer service that you experiences during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Anonymous Business - 06/11/2018 AccorHotels certified review
« Mr »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted your low scores in certain areas, may i request you to please share the area where we could not meet your expectation. As this will help us to revisit our processes and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Andrew P. Business - 06/11/2018 AccorHotels certified review
« Some Small Problems with this hotel, that are easily fixed with staff training »

Staff are generally friendly but not really tuned in to what needs taking care of. Examples: In my room a powerpoint was coming off the wall but wasn't fixed, a light was flickering and I had to unplug it myself as it was quite irritating and this wasn't fixed all week, my coffee in the room wasn't replenished all week. I had only one towel all week after my first night. The internet in my room didn't work so I got a router brought to my room after the first day. When I was in the bar area, I had to chase staff for service on a few occasions, they are pretty hopeless in fact. I spoke to some colleagues and they told me other colleagues had said they wouldn't stay at the hotel again due to many small problems. If these arent addressed I wouldn't expect you will have many returning customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I was most concerned to learn on the level of service; during your recent visit to our hotel. We regret that on this occasion we did not live up to your expectations. Your comments and feedback were duly shared with the team. Kindly be rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. It's comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. Hope you treat this case in isolation and do give us another opportunity to showcase the true Novotel hospitality. Sincerely, Sandeep Johri General Manager Novotel Kolkata Hotel and Residences

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 6999.00 INR Non member rate
From 6999.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates