Novotel Kolkata - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 1,927 reviews
Novotel Kolkata - Hotel & Residences
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Hotel extras

  • Beautiful rooms with all modern conveniences

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine

  • Right by shopping mall and convention centre

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions Nearby
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11.3km / 7.02 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17.6km / 10.94 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 53
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Studio Apartment with Kitchenette, Premier Lounge Access, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 44
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Apartment with Kitchen, Premier Lounge Access, 15 Pct off on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 53
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Presidential Suite

  • Max. number of persons: x3
  • Area: From 232
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far east and south east asia

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to destress & enjoy in the ambience of a five star hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more
Novotel Kolkata - Hotel & Residences Meeting Room

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,487 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,927 reviews

Nice stay... smal changews required

Customer review rating 4.2/5

Pranit G. Business - 15/04/2019 AccorHotels certified review

It was a great stay.... the gym need to be more bright n lighted it was very very dullll also the swimming pool look very unclean, may be due to the tile below.... the room cleaning should be taken more seriously... A corner of my room had a toothpick since teh day i checked in and stayed till i left...

Simply Awesome!

Customer review rating 4.2/5

George A. Business - 14/04/2019 AccorHotels certified review

The GE Appreciation Day/ Week was a nice surprise. Getting upgraded to the Suite was even better and to see the chocolate including the GE and Novotel logos all made from chocolate was just delightful. It was guest delight all the way. Please do thank the person behind this idea and also the person who painstakingly created the chocolates. Thank you.

Dear Sir, It feels great to received such commendable feedback from our guests based on their experience. We are delighted to read that you had an enjoyable visit and that you were pleased by the overall facilities extended by the team. Your appreciation for the specially curated chocolate amenities by the Chef has been passed on to all of them. Your kind words will surely encourage them to achieve greater heights of excellence. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

We received wonderful service

Customer review rating 4.2/5

Prabir D. Families - 13/04/2019 AccorHotels certified review

We had a very enjoyable stay. Almost everything was upto our expectations. It would be nice if you could have a few rooms without carpets to offer a choice for those with allergy etc.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. I am truly delighted that you were able to enjoy a generous service experience during your recent visit to the hotel. I am delighted to know that my team ensured you were well taken care of. At Novotel, we strive to provide a superior service experience for every customer. We are humbled by your gracious compliments and are pleased to note just how special your experience was. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Tridib S. Business - 13/04/2019 AccorHotels certified review

Overall experience was good, particularly the restaurant food, hospitality etc. Need to pay more attention to maintenace. For instance, on/off switch for AC did not work well in at least 2 rooms and it required intervention from maintenance. May be the guests when they check in should be given a demo of how the AC switch. Also the wash room door shutters were not getting closed properly. How this could this happen in a hotel of such standard is not understood

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. Glad to learn that you enjoyed the restaurant food and hospitality . This feedback had brightened our day. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the feedback shared. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Unhappy with service and stay at Novotel Kolkata

Customer review rating 4.2/5

Anonymous Business - 11/04/2019 AccorHotels certified review

It was a Very Bad experience at the time of Check in. They didn't welcomed us properly. We requested to provide the rooms for all my female colleague in the same floor and next door as well. it was not provided. Their was no dressing table in the room and not many drawers to keep our daily use-able products. Their was no access for us to reach other floor. Every time to meet my friends i had to call them near lobby. Not a Happy Customer.

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to the request of room on the same floor, during check in once our team received the request they did try to accommodated by offering three room on one floor and two room on another floor by offering a complimentary upgraded to studio apartment, even though we were high on occupancy as a gesture also we were pleased to offer complimentary early check in to the guest. We have also checked but we did not have any request for the room on the same floor. Had we had prior information we would have definitely provided room on the same floor. For the future booking may I request you to please share you preference prior to you arrival to ensure that you have a comfortable stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Good

Customer review rating 4.2/5

Anil K. G. Business - 11/04/2019 AccorHotels certified review

Overall Good .Staffs are extremely helpful.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manger

Ms Vidya stinging

Customer review rating 4.2/5

Vidya S. Business - 10/04/2019 AccorHotels certified review

Quiet and peaceful .

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is a pleasure to know that you enjoyed the hotel facilities, food and hospitality extended by the team. I strongly believe that people make all the difference and that resonates in your feedback as well. Rest assured your kind words of appreciation have been shared with the entire team personally by me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Madeeha Families - 10/04/2019 AccorHotels certified review

Overall it was a good experience we will surely stay again

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for revitalizing our day with such a detailed commendation based on your experience has really thrilled us to the core. At Novotel Kolkata - Hotel & Residences each one of us are responsible for to innovate, learn and keep a common goal to meet our guest expectations always. We are happy to learn that we were able to create a lasting impression by extending a genuine welcome. We are always focused on details to make every guest experience personalized. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Pleasant

Customer review rating 4.2/5

Puja A. Families - 09/04/2019 AccorHotels certified review

We liked the room very much but the buffet dinner and breakfast was not good.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback and read that you liked the rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand we have also shared your concerns with our Executive Chef regarding the Dinner and breakfast buffet who are looking into the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

comfortable stay

Customer review rating 4.2/5

Udai K. Business - 08/04/2019 AccorHotels certified review

nice and comfortable stay . helpful staff (both front desk and restaurant). Variety of delicious food. Over all fantastic stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. I am delighted to receive your positive comments and thank you so much for your very encouraging feedback. We are glad to note that you enjoyed the facilities at the hotel and have carried back fond memories of your stay at our property. Your kind compliments for our Front Office and Restaurant team is much appreciated and will be shared with all concerned. It is heartening to read that our guests value the attentiveness of our staff and their efforts to provide excellent service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Best hotel

Customer review rating 4.2/5

S R. C. Families - 07/04/2019 AccorHotels certified review

Very good.. hospitality was excellent..felt like a wonderful holiday..

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for revitalizing our day with such a detailed commendation based on your experience has really thrilled us to the core. At Novotel Kolkata Hotel and Residences each one of us are responsible to innovate, learn and keep a common goal to meet our guest expectations always. We are always focused on details to make every guest experience personalized. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

My stay at Novotel

Customer review rating 4.2/5

Madhu C. Business - 06/04/2019 AccorHotels certified review

Food wasn't up to the mark. Room was ok Room service was bad

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Have shared your feedback with our Executive Chef, Food and Beverage Manager and Executive Housekeeper, who have personally looked into the feedback to ensure no re-occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

CIO

Customer review rating 4.2/5

Amir B. Business - 05/04/2019 AccorHotels certified review

wonderful and carrying

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is a pleasure to know that you enjoyed the hotel facilities, food and hospitality extended by the team. I strongly believe that people make all the difference and that resonates in your feedback as well. Rest assured your kind words of appreciation have been shared with the entire team personally by me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good but front office experience can be much better

Customer review rating 4.2/5

Subose Business - 03/04/2019 AccorHotels certified review

The stay was good. But the pre-authorization taken supposed to be released but even after 2 weeks it is not done.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. However it is concerning to learn about the pre-authorization. Have already briefed our Front desk team and I'm pleased to inform you that the pre- authorization has been released from our end. Please accept our sincere apologies for the delay. Do give us another opportunity to serve you better in the near future. Sincerely, Sandeep Johri General Manager

Very short but very cosy

Customer review rating 4.2/5

Sirshendu S. Business - 03/04/2019 AccorHotels certified review

Very good rooms and the breakfast buffet was superb. Overall experience was excellent.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. Glad to hear that you enjoyed the Breakfast and the rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Ajay C. Friends - 03/04/2019 AccorHotels certified review

Room ac just did not work, breakfast quality of food was pathetic, check in was also very very slow and painful

Dear Sir, Thank you for taking the time to speak with Ms Chandrani and sharing your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Satisfactory

Customer review rating 4.2/5

Anonymous Business - 01/04/2019 AccorHotels certified review

Please change the shaving razor quality is very bad. This is told many times. Why your team copy the card number inspite of you receive the amount for stay. Which rule permits hotel to do so?

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Excellent Hospitality

Customer review rating 4.2/5

P D. D. Business - 01/04/2019 AccorHotels certified review

Stayed for two nights and it was very much comfortable.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our courteous team and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Very comfortable stay due to courteous staff and good ambience.

Customer review rating 4.2/5

Dr N. U. Solo - 31/03/2019 AccorHotels certified review

Very good

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Business Travel toKolkatta

Customer review rating 4.2/5

Ashwani J. Business - 31/03/2019 AccorHotels certified review

Rooms & accommodation were extremely good with beautiful location . Though there is a good variety of Food in our complimentary breakfast but somehow i missed the north indian taste in food .Its more toward English/continental Breakfast .Overall a satisfied experience but will be moredelightfull if i get some more North indian vegetarian dishes ....

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is gratifying to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback with regards to the taste of food is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
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