Hotel - Novotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Hotel

4.5/5 2,350 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 2,854 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,350 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vishwajay Families - 10/07/2018 AccorHotels certified review
« Fabulous hotel, great service... »

We stayed there for one night in July'18. Had requested for an early check-in and checked in online. We had booked premier room. I was pleasantly surprised when the check-in staff told me that he was upgrading my room to the next higher category. The room was really nice and we enjoyed the stay thoroughly. The lounge on 6th floor is beautiful and though we went there only for a few minutes, really liked the fact that it has books, a pool table and chess boards for the guests to relax. Next time will surely spend more time there. The service was very good, whenever I'd to call guest services for any item, it was delivered promptly. The breakfast buffet was good with most of the food pretty tasty and fresh. Hope the hotel continues to cater to its guests with the same zeal and enthusiasm. Looking forward to the next stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope the next time you do have time to enjoy the lounge and the cocktail hours that come with it. We do also have a small board room for 6 at the lounge should you require a complimentary meeting space to conduct your meetings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Ankit Families - 09/07/2018 AccorHotels certified review
« satisfying »

nice rooms but accessories like toothpaste, letter pad and were missing . Tried connecting with one staff for a event management but he/she did not respond well as if not interested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know of the challenges you faced with the amenities. Please be rest assured we are looking in to why it was not placed and why your call was not responded to. Please will put corrective measures in place. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Munish T. Business - 09/07/2018 AccorHotels certified review
« Conveniently Located and Excellent Property »

Hotel property is conveniently located near airport. Check-in at front desk was smooth. Room was spacious and beds are very comfortable. All the staff were courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when it reflects our staff. I will share your comments with our team's especially the front desk and housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Shivashankar S. K. Business - 09/07/2018 AccorHotels certified review
« Excellent place to stay »

Comfortable, good and convenient . But when I called the reservation there was no response. Initially they told me to call after ten minutes. After 10 minutes again poor response and took my number and promised to call. This is one of my experience . They never called. I’m also Marriott hotel member and in future if this is your response for my future booking I may not book at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. It is however concerning to know that you did not get a call back as promised. This is definitely not our standard and we will ensure we put corrective measures in place. May I request you to please let me know approximately at what time you had made the call. This will help us to re-address our training needs. Thank you once again for sharing your experience, and please be rest assured of our best services. Sincerely, SANDEEP JOHRI General Manager

Anand Business - 09/07/2018 AccorHotels certified review
« Good »

Safe, clean and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for letting us know you stay was comfortable and we do appreciate you noticed the measures we have taken for the safety of all out guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Subash S. Business - 09/07/2018 AccorHotels certified review
« fabulous »

it was fabulous experience looking forward for staying in novotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for letting us know that you had a fabulous stay and look forward to coming back. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we too look forward to welcoming you back. Sincerely, SANDEEP JOHRI General Manager

Meenal J. Business - 08/07/2018 AccorHotels certified review
« I love Novotel :) always an experience which leaves me with smile. »

I always have amazing time with novotel :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback and to know we bring a smile, our satisfaction is immeasurable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

W. Business - 08/07/2018 AccorHotels certified review
« Hotel called me at 00:30 am!!!! »

They had problem with my passport copy scan. After i returned home, they called me for my passport copy. It's unbelievable they called me at 00:30 am, 3 times. I was really pissed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. Please do accept my sincerest apologies for the inconvenience of you faced regarding the call for a copy of your passport. I have investigated the matter and I am putting corrective measures in place. We appreciate you bringing this to our notice and I sincerely hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

Rajesh P. Business - 06/07/2018 AccorHotels certified review
« Enterprising staff at all levels »

I usually don't stay at hotels...rather use " First Flight in & last flight out". I was requested by my colleagues to stay here as an exception. I'm sure that was the most correct decision. Whatever minor issues were there, those got resolved before I could come! The reception - check-in & check-out, restaurant - Square, had most professional & enterprising staff; which made me feel probably I'm with my another level of friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when it reflects on our staff. I'm glad you felt at home, and rest assured we do enjoy the company of our guests too. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Shakti D. Business - 05/07/2018 AccorHotels certified review
« Excellent Exp »

Excellent Exp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Ghazanfer M. Business - 05/07/2018 AccorHotels certified review
« Excelant »

The stay was comfortable & satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. thank you for letting us know that your stay was comfortable and satisfying. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Indranil S. G. Families - 05/07/2018 AccorHotels certified review
« They make you feel at HOME »

Rooms are spacious, food excellent and last but not the least the personal care taken by all staff concerned. A special note of thanks to the front office staff, Indranil, Chandrani and Sanjay from the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when it reflects on our staff.. I will share your comments with our team, especially Indranil, Chandrani and Sanjay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

K K. G. Business - 05/07/2018 AccorHotels certified review
« Good but food variety for vegetarian needs improvement. »

Reception, Staying, housekeeping etc were good. My only suggestion is "please improve variety & test of vegetarian food items".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for your comments on the reception and Housekeeping. I will share your comments with our teams. I have passed on your comment of the food option to our chef. Please be rest assured he will look in to it. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

S C. C. Business - 04/07/2018 AccorHotels certified review
« Good experience »

Over all very good experience. There is room for improvement in spread and presentation of bufe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know of your views on the buffet. I have passed on your comment to our chef. May i also know what you would have preferred or how you would have preferred the lay out. Suggestions from out guests, the end users will help us plan more accurately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Abhishek K. Business - 04/07/2018 AccorHotels certified review
« NICE STAY »

ENJOYED MY STAY AT HOTEL AND HOSPITALITY WAS NICE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for letting us know that you enjoyed your stay and the hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

D R. C. Families - 04/07/2018 AccorHotels certified review
« Exemplerry service. »

Sanjay and Debnath in F & B needs special mention for the service given by them. Right from the time of check in to check out, the counter people were very courteous and polite. Chandrani at the front desk is appreciable and does everything with a smile on her face. Room was excellent and the room service was of top standard. Had a great time over there. Love to visit over again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it reflects on our staff. I will share your comments with our team Chandrani, Sanjay and Debnath. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and taking time to acknowledge names. We hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Abhishek U. Solo - 03/07/2018 AccorHotels certified review
« Good experience !! »

I was an A&G guest for a day use so I have nothing to complain. Being part of Oberoi Group which believes in providing unmatched guest experience, I can touch upon some finer points of hospitality and guest experience but I would like to refrain from it since I was not a paid guest. Overall the property was good, and staff were very courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when it reflects on out employees. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do understand your views of the luxury segment and we do respect that. Once again thank you for appriciating our staff and product. Thank you for sharing your experience, and we look forward to welcome you back. Sincerely, SANDEEP JOHRI General Manager

Sachin B. Business - 02/07/2018 AccorHotels certified review
« Mr. Sachin B. »

I liked ambience however speed of service at reception, restaurant have a lot of scope to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We tried reaching you on the land line number registered with us but was answered by th voice mail. May I request you to please let us know what or why you felt that the services a the hotel are slow and we would be happy to immediately look in to it and put corrective measures in place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

Sayantan S. Couples - 02/07/2018 AccorHotels certified review

It was a lovely experience like everytime. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when our guests acknowledge of the consistency of good service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

Kishore S. Solo - 01/07/2018 AccorHotels certified review
« It was too good »

The stay , The food, the staff everything was perfect enjoyed stay at Novotel kolkatta

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. I am glad that the hotel and the food was to your liking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

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