Novotel Kolkata - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 1,965 reviews
Novotel Kolkata - Hotel & Residences
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Hotel extras

  • Beautiful rooms with all modern conveniences

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine

  • Right by shopping mall and convention centre

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Studio Apartment with Kitchenette, Premium WiFi, 15% OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

1 Bedroom Apartment with Kitchen, Premium WiFi, 15% off on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Presidential Suite

  • Max. number of persons: 3
  • Area: From 232
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far east and south east asia

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Lunch

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,748 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,965 reviews

Square restaurant team, simply the BEST

TripAdvisor rating 4.5/5

MOUL D Family - 14/08/2019 TripAdvisor review

Good location, beautiful property, well-appointed rooms. The best was the 24/7 Square restaurant! Every staff was super-pleasant and was willing to help and accommodate our needs of special diet. They worked so hard on long shifts, yet I have never encountered anyone without a smile or warm greeting in 21 days! Breakfast was nice and dinners delicious. Sriparna Das and Shubhankar always interacted with us with outstanding professionalism, warmth, so as Chefs Benjamin and Gaurav Kumar in spite of their busy schedule. We miss the hospitality of Sriparna and the entire team after coming back to US. Everyone was great, especially Ravi, Sumon and Debnath deserve special mention. If not for all of these wonderful people, my review rating would be less. Our experience (over phone) with the reservation department prior to arrival was rude and unfriendly (we considered changing to Westin). We wanted to explain that out of 21 nights booking, we will effectively only stay 17 nights (arrival/departure half days each and 2 nights in between when we traveled to Bangalore) but because of long-term rates, split booking was not possible online. We again wanted suggestion on this from Martina, but she did not get back to us on this. Anyway we did not mind paying in full for those 4 nights (without actually staying), but feel they could have done something about it considering we were staying for so many (21) nights. Also, we were first given an unclean and poorly appointed room. However, Martina and Chandrani promptly changed to a much better room. Overall, we had a great stay after the initial hurdles. Thank you Novotel for your outstanding hospitality!

Courtesy Thy Name

TripAdvisor rating 4.5/5

Nishu52 Business - 10/08/2019 TripAdvisor review

Great to be greeted by a friendly set of personnel. All the personnel are well versed in English. Rooms are well placed and spacious. Bathrooms are a good size and the shower too good. Good spread of breakfast. The best thing is the courteous and ever smiling staff. Ever so willing to aid you.

Dear Nishu52 Thank you for your beautiful and inspiring review. We are glad to know that you liked the rooms and liked our over all experience and our services. We appreciate your valuable feedback and look forward to welcome you again. Warm Regards Sandeep Johri General Manager

Great Cherishable experience

Customer review rating 4.2/5

N R. Business - 09/08/2019 AccorHotels review

It was a pleasure to stay at Novotel Kolkata during my business trip last week. The stay was good, people were courteous and overall experience I would rate as excellent. However one shortcoming which I would like to highlight is the time taken by the room service for supply of food is quite long which aspect needs to be looked into.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will rouse them to endeavor better execution with personalized care always. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback about the room service is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Not great

Customer review rating 4.2/5

Namesh C. Business - 09/08/2019 AccorHotels review

Positives: Food quality, spread. Negatives: Lift service (we have to wait for 15 minutes and then decided to stay at restaurant for some time). Room AC service is also not upto mark . While we have booked two room but reception was not aware of the same. Interaction with Thomas Cook was not proper. Though front desk was very courteous

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On the other hand we are glad that our Front Desk and Culinary team could meet your expectation in some way. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

good

Customer review rating 4.2/5

Sheetal K. Business - 08/08/2019 AccorHotels review

comfortable

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. The entire team is overjoyed to learn that you had a wonderful time during your stay with us. We as a team channelize our energy and efforts towards creating everlasting memories for all our guests. Your feedback has been forwarded to our team members who are thrilled to learn about your positive experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

No Ethics in Staff & Costly Food

Customer review rating 4.2/5

Prashant T. Business - 06/08/2019 AccorHotels review

The staff was very rude and misbehaving. This is the problem of your property. I know you wont take this seriously but i m doing my Job

Dear Sir, Thank you for taking the time to share your experience at the Novotel Kolkata - Hotel & Residences with Ms. Martina Nameth - Assistant Front Office Manager. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Pleasantly comfortable & at home experience

Customer review rating 4.2/5

Dr N. C. Families - 06/08/2019 AccorHotels review

Had taken my mom & son along. It was a satisfying experience where we all were at home. Your staffs took great care of our likes & dislikes.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to learn that we could foster our team efforts to achieve common goals to meet your overall expectations during your stay. Heartfelt feedback like yours inspires each one of us to endeavor for establishing greater heights of hospitality standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Very good

Customer review rating 4.2/5

Ajit B. Business - 05/08/2019 AccorHotels review

As usual I enjoyed my stay and enjoyed your hospitality

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

It was neither good or bad . It was an avg exp.

Customer review rating 4.2/5

Smruti R. P. Business - 05/08/2019 AccorHotels review

1. The room ac was not working properly, may be the thermostat was not functioning properly. It was impossible to maintain a temperature. 2. The dental kit provided in the room is just pathetic. A five star hotel must have some std. or benchmark to adhere. Such a bad quality tooth brush and such a small toothpaste do not go well with the customers. Trust me on this. 3. I stayed in your hotel for 6 nights. The dinner menu and break fast menu respectively remained same except a few items here and there. I was literally bored after 3rd day. The desserts were also repeated everyday . 4. Your lift system was not good. Sometimes 2 lifts were out of order. Many times it took long waiting time for the lift. It was frustrating actually. Hope to see improvements when I stay with you in future. Regards

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Have personally shared your feedback with our Engineering, Food and Beverage and Housekeeping teams. Please rest assured that we are taking the appropriate measures to address the concerns shared and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Pankaj S. Business - 04/08/2019 AccorHotels review

It was good..........

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are delighted to read that you had an enjoyable time and that you were pleased by the overall facilities extended by the team. Your appreciation for the assistance of our team team has been passed on to all of them. Your kind words will surely encourage them to achieve greater heights of excellence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

D P. B. Solo - 04/08/2019 AccorHotels review

Food was excellent. Room was also very good. Hospitality also very warm.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Mike Business - 04/08/2019 AccorHotels review

From the moment I arrived, everything was catered for. All of my questions were answered by the staff, and I was made to feel welcome.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to learn that we could foster our team efforts to achieve common goals to meet your overall expectations during your stay. Heartfelt feedback like yours inspires each one of us to endeavor for establishing greater heights of hospitality standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Shamurailatpam S. S. Business - 04/08/2019 AccorHotels review

It was a great experience , Service - cleanliness,Hospitality.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will rouse them to endeavor better execution with personalized care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Great Service !! Comfortable Rooms!

Customer review rating 4.2/5

Vivek B. Business - 02/08/2019 AccorHotels review

I had a really good stay , while it was a short business visit, it was a very smooth & seamless experience

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. The entire team is overjoyed to learn that you had a wonderful time during your stay with us. We as a team channelize our energy and efforts towards creating everlasting memories for all our guests. Your feedback has been forwarded to our team members who are thrilled to learn about your positive experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Meghna S. Business - 01/08/2019 AccorHotels review

Excellent Hospitality

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will rouse them to endeavor better execution with personalized care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

VALUE FOR MONEY. ADVANTAGE OF ACCOR MEMBER.

Customer review rating 4.2/5

Upendra S. Business - 30/07/2019 AccorHotels review

GREAT EXPERIENCE. I WAS UPGRADED TO PREMIUM ROOM. EXTREMELY GOOD SERVICES. CHECK IN WAS FAST. ROOM WAS NEAT AND CLEAN. FOOD QUALITY WAS DELICIOUS. MS. MARTINA WAS VERY CO OPERATIVE. MY BEST WISHES TO NOVOTEL FAMILY.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are delighted to have you and charmed to peruse your gladdening compliments which will support the team of our committed professionals to go past an additional road to make your stay noteworthy. Your feedback has been shared with the team especially Martina who went the extra mile to ensure that you has a memorable stay. It has indeed made their day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good experience

Customer review rating 4.2/5

Anonymous Business - 28/07/2019 AccorHotels review

short official trip

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

strictly okay

Customer review rating 4.2/5

Shirin Business - 27/07/2019 AccorHotels review

The inventory in the room was well equipped and so was the housekeeping. The food and room service was terrible and disappointing for the cost it is offered.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

satisfied

Customer review rating 4.2/5

Ransom S. Families - 26/07/2019 AccorHotels review

good

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Nice

Customer review rating 4.2/5

Muklu M. Business - 26/07/2019 AccorHotels review

it was really nice, i enjoyed the breakfast but the area of improvement is house keeping and bed quality in rooms.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
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