Novotel Kolkata - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 1,973 reviews
Novotel Kolkata - Hotel & Residences
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Room 1

Number of guests
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Hotel extras

  • Beautiful rooms with all modern conveniences

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine

  • Right by shopping mall and convention centre

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Studio Apartment with Kitchenette, Premium WiFi, 15% OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

1 Bedroom Apartment with Kitchen, Premium WiFi, 15% off on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Presidential Suite

  • Max. number of persons: 3
  • Area: From 232
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far east and south east asia

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Lunch

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,821 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,973 reviews

Flawless

Customer review rating 4.2/5

Roshan T. Business - 09/09/2019 AccorHotels review

Rooms were great. Loved the food. Service could be better. During checkin was told we can’t clear bill for extras at the time of check out. Option should be considered for corporate bookings. Restaurant service could be better. Had to ask for a cup of tea to 2-3 service personnel post which I got after follow ups at breakfast. Otherwise overall great experience.

Dear Sir, We take this moment to thank you for your valued patronage and reviewing us on this forum. It delights us to be recognized for our constant effort to deliver undulated services. We strive to keep a balance between quality and comfort for all our guests. However we have noted your suggestions with high priority and also the same has been highlighted to the concern departmental head to take necessary actions. Thank you for recommending us and let us know when you wish to visit us again.We hope to make your experience more delectable and enjoyable on your next visit. Warm Regards, Sandeep Johri General Manager

A very warm hospitality, attentive service and a good strategically located property.

Customer review rating 4.2/5

Arun K. Business - 09/09/2019 AccorHotels review

On most of the counts, it is extremely satisfying which includes break fast spread, meal spread, facilities and hospitality. The lift waiting time is annoying which can take the score better.

Dear Sir, Your kind commendations of our property and services just brightened our day. Thank you for taking the time to review us on this forum. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. However we have noted your suggestion regarding the speed of our elevator. We hope to get another opportunity to serve you better and ensure that you have an amazing experience during your next visit to the city of joy. We will be glad to host you once again! Warm Regards, Sandeep Johri General Manager

Good

Customer review rating 4.2/5

Manav C. Business - 09/09/2019 AccorHotels review

Novotel is my preferred property as i really like the way they handle me every time. The check in and check out is usually very quick and good experience.. Thanks

Dear Sir, We are humbled to receive such positive commendations pertaining to your stay. Thank you for choosing to stay with us recently. Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts impressed you. Your warm testimony has boosted the morale of the entire team I am delighted to know that you enjoyed our services, offerings and the comfort provided by the team. We hope your travel brings you back to Kolkata soon for yet another memorable experience. Warm Regards, Sandeep Johri General Manager

good

Customer review rating 4.2/5

Sandeep Business - 09/09/2019 AccorHotels review

yes

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata Hotel and Residences continues to remain your preferred hotel always. Warm Regards, Sandeep Johri General Manager
Customer review rating 4.2/5

Krishna P. Couples - 09/09/2019 AccorHotels review

It's was beautiful and awesome

Dear Sir, Your kind commendations of our property and services just brightened our day. Thank you for taking the time to review us on this forum. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata Hotel and Residences remains your preferred hotel for all your future outings to the city of joy. Warm Regards, Sandeep Johri General Manager

Very pleasant

Customer review rating 4.2/5

Sunil K. S. Business - 08/09/2019 AccorHotels review

Service was good. People very helpful and attentive. The pool and gym area vould do with a bitnof a facelift. Overall a pleasant experience

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are delighted to host you at the hotel, which is preferred choice to people in Kolkata for its vibe and ambiance. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. It is concern to read that you have not complimented The Quality Of The Facilities and The Quality Of Food And Beverages. Please write back to us in details to h6… so that we could improve the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Good

Customer review rating 4.2/5

Suma S. M. Business - 07/09/2019 AccorHotels review

It could have been betten if you can provide taxi service from airport to hotel vice versa. Include that as well to your package.

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences.. It is always a pleasure to receive positive rating. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to the Airport drop,We are pleased to inform you that do have room packages that include airport pick up and drop, should you wish to book those rates in the near future do log on to accorhotels.com or you can contact our hotel reservations team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Great

Customer review rating 4.2/5

Sreekanth Business - 03/09/2019 AccorHotels review

It was nice except for too much wait time in Serving the food and also getting the Bill

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive rating. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We ensure you that your comments have received our strictest priority and sternest attention, by raising the feedback with the concerned department heads for necessary measures Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent!!

Customer review rating 4.2/5

Tanmoy Solo - 03/09/2019 AccorHotels review

Very good...looking ahead for more interaction with you.Thankyou.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences.. We are overwhelmed and delighted to read your heartening compliments which will encourage the team of our dedicated team to go beyond an extra mile to make your stay memorable each time you choose visit us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Pleasant

Customer review rating 4.2/5

Vishal Business - 03/09/2019 AccorHotels review

It was a pleasant experience. Especially the event staff was good. We hosted a corporate event and they did a brilliant job.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

My stay in Novotel Kolkata for Official trip

Customer review rating 4.2/5

Aqueed K. C. Business - 01/09/2019 AccorHotels review

I stayed in Novotel for 5 days for a official tour. The overall experience was good. The room was good size and view from the room was good. The Wifi worked pretty well. The lunch was good with selection and variety. On the down side, the breakfast was not upto international standard. Moreover there were mosquitoes in the room for no reason.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gratifies us to know that you appreciated the hotel facilities.As we strive to create an extra mile with our hospitality standards, we believe in teamwork to deliver the best services to our guests. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback has been shared with the Food and Beverage and housekeeping team. Please be rest assured that we are taking the appropriate measures to address the feedback shared and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Really Good

Customer review rating 4.2/5

Lakshit Business - 01/09/2019 AccorHotels review

Hospitality was good. Buffet Food could be better because it used to be cold on both the occassions. Could be an issue with heating. Good stay overall

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gratifies us to know that you appreciated the hospitality showcased by our team. As we strive to create an extra mile with our hospitality standards, we believe in teamwork to deliver the best services to our guests. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback has been shared with the Food and Beverage team. Please be rest assured that we are taking the appropriate measures to address the feedback shared and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Gorev A. Business - 01/09/2019 AccorHotels review

Not able to add my Accor membership no in my stay

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive rating. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to the membership would like to inform you that your booking was made through an online travel agent these booking are not eligible for points, hence the system does not permit us to added your membership details. Happy to share that do have offer's that are available where you membership can be added , should you wish to book these room in the near future do log on to accorhotels.com or you can contact our hotel reservations team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

not upto the mark

Customer review rating 4.2/5

Pravin M. Business - 31/08/2019 AccorHotels review

at reception is not getting satisfactory & proactive feedback. followup is required. Inside room bathroom key was broken

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We ensure you that your comments have received our strictest priority and sternest attention, by raising the feedback with the concerned department heads for required measures. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandeep Johri General Manager

When I entered the room it was stincking smell.Called the house keeping boy and sprayed some room freshner.

Customer review rating 4.2/5

D D. Business - 30/08/2019 AccorHotels review

Simply not satified .

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Have personally shared your feedback with my team. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Anand L. Business - 30/08/2019 AccorHotels review

Overall good taste seems good. However had a unwanted experience of having bug in my porridge on one of the brkfast, tram at novetel were guilty of this experience by assuring of recehck of all the stock.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have raised this concern to our vendor and that particular batch of oats were discarded. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture we will be glad to offer you an upgraded to our studio apartment. Do let you know of your arrival details to facilitate your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Bad experience

Customer review rating 4.2/5

Anoop Business - 30/08/2019 AccorHotels review

I had the total loadging amount on my card blocked during check-in,yet room service bills were sent to my room for payment before consumption. These bills are not available in the bill summary during checkout as well. The telephone in my room 822 was not working time and again. Overall I should say this was probably my worst hotel stay in years.

Dear Sir, Thank you for taking the time to tell us about your stay experience with Ms. Martina Nameth. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally share this feedback with our concerned team members . Please be rest assured that we are taking the appropriate measures to address the concern and prevent future occurrence. As a gesture we will be glad to offer you an upgraded to our studio apartment. Do let you know of your arrival details to facilitate your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Excellent services

Customer review rating 4.2/5

Bimal G. Business - 30/08/2019 AccorHotels review

Check in, room condition & breakfast - all were excellent

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Comfortable

Customer review rating 4.2/5

Sunil Business - 30/08/2019 AccorHotels review

Everything was up-to the mark.However, Confirmation for room reservation tooks two to three hours. You are requested to reduce above lead time,if possible. Regards,

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerning that your experience did not meet your expectations. We have taken note of the feedback shared. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Enjoyed every bit of my stay. The staff was very caring and responsive.

Customer review rating 4.2/5

N J. S. Solo - 27/08/2019 AccorHotels review

Good

Dear Sir, Thank you for taking time to share your feedback about your recent stay at Novotel Kolkata Hotel and Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will motivate them to endeavor better execution with personalized care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
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