Hotel - Novotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Hotel

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4.5/5 2,084 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,691 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,084 reviews
AccorHotels certified review
Anup Business - 20/04/2018
« cannot say anything better »

as a silver member they upgraded me and that is enough... best people .. best service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We thank you for your loyalty and we very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It was a pleasure giving you an upgrade, and you mentioning it in your feedback makes our day! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
V. Business - 18/04/2018

The server Rajesh who was handling our company program of food arrangement was very good, prompt and courteous.. even overall friendliness and helpfulness of the staff was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback especially when our staff are recognized. I will share your comments with Rajesh and team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Souvik N. Couples - 16/04/2018
« excellent »

very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. Thank you very much for letting us know you had a very good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Sajida S. Families - 15/04/2018
« Very good »

More to add in food menue In room information about the hotel need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your comments on the In room directory. All rooms have service directories and it is concerning to know it was not in you r room. I have told my housekeeping team to immediately loo in to this. Thank you for letting us know. If afraid I am not able to full understand your feedback on the "more to add in food menu" Would you be referring to the in-room menu or the restaurant menu? Please do let us know and we will be happy to look in to it. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Vishaal Solo - 15/04/2018
« superb »

all great but maybe the towels should have been whiter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for your feedback on the whiteness of our towels. All white linen are randomly checked for their reflectant levels using a gadget for that purpose. It is concerning to know that some linen seen to to meet up to that brightness expected. We will surly look in to this. Thank you for letting us know. Feedback like this give us an opportunity to re-look at our service levels. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Swapneel N. Business - 14/04/2018
« Professional & Competent »

Extremely comfortable. Especially Rajesh your Novotel Representative who was the lead in managing our Annual Conference requirements from 8th April 2018 to 11th April 2018 manning the 1st Floor Conference Rooms (Rhone, etc) was very impressive. He was very thorough, professional, friendly and decisive. Rajesh also demonstrated a high level of anticipating our requirements and came across as genuine in his CRM endeavors. Kudos to Rajesh and his entire Team !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback, especially when it concerns our staff. I am glad Rajesh and team lived up to your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Ritesh K. S. Business - 14/04/2018

Delightful stay with best in class service standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. There is no greater satisfaction when our guests enjoy their stay and acknowledge us as the best in class for our services. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Amit K. M. Families - 13/04/2018
« Overall very good »

Buffet breakfast is monotonous for guests staying for couple of days and more. Access to premier lounge was excellent facility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your feedback regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you like the Premier Lounge facility. Please do let me know what you would have preferred at breakfast and we will be happy to look in to it. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Satish S. Business - 10/04/2018
« GeneralManager »

Chef and Staff on duty at Food Court is very professional and takes care in great manner. Amazing! Keep it Up Regards Satish S. TATA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. i am glad that our chefs and restaurant staff met your expectations. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Vijay G. Business - 08/04/2018
« Excellent facility and services »

Extremly good accomodation, helpful staff makes the Novotel unique place to stay with reasonable cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback, especially about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Alok D. Business - 07/04/2018
« Below expectation »

Not good. Few issues which really put me off - 1. 1st of all there was no shoe shine kept in the room. And when I asked for it, could not get it for half an hour and then I finally left as it was getting late. 2. The restaurant at the time of break fast was like a fish market. I fail to understand why separate arrangements for refreshments/ breakfast was not made for the group having some conference/ seminar in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. A shoe shine should have been available or given on time, which my housekeeping manager is checking and will ensure corrective measures are in place. Sorry about the crowded breakfast. As a thumb rule, larger conference groups are offered a separate dining facility. The additional crown was unexpected as they were not part of the same group in house. This is definitely something we will look in to. Please rest assured that we are taking the appropriate measures to address the concern and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Panneerselvam Business - 05/04/2018
« Really good »

Nice room and really tasty food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I'm sure your feedback on the food and rooms will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Emandi K. R. Families - 05/04/2018
« NOT WORTH IT »

when checked in, I had given two nos of room upgrade vochures and they told me that bigger and better room will be given. On entry of the room, it is not all spacious. I asked again and they said it is same size room, only we are giving on the 5th floor which is premier floor. when I had given room upgrade vochures, the rooms should be better and bigger. So what you promise on Accor Plus membership is flase and cheating. I asked for swimming pool facing room, they had given coner room with no view of my satisfaction and ropes are in middle of my room. I asked for change the room and they are showing rooms back side view which I did not ask for it. I think these people do not understand English like in France. on 5th Floor the cigaratee smoke smell is coming and we objected as the Hotel is no smoking one and they said some rooms are allowed with smoking facility. Smell is coming into our rooms and we asked for room change and they did not change it and they say we will spray room freshner. I do not understand what standards you follow, it is like road side hotel. I had paid Rs.8700/- per night not for all the above stuff, we are very much unhappy with the hotel. Rooms are not cleaned, there is dust always at the front of the door, at the lifts and in room where curtains are there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. As advised we shall connect with you through mail as you are travelling. Please rest assured that you are a privilege guest and we are looking in to what went wrong. Once we receive a revert from you, we will take appropriate measures to ensure your feedback is looked in to and ensure non-repeat of such occurrence in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Navin K. Business - 04/04/2018
« Comfortable & relaxed »

Its been a pleasant stay, courteous staff, delicious food & clean ambience. Just liquor was at higher price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I am glad you liked the food and and the attitude of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Mark R. Friends - 04/04/2018
« overpriced »

overpriced. upon arriving AC and TV not working. Noticed dirty and smudged objects, including telephone. The surface was dirty like no one had cleaned it for a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. It is concerning to know of the cleanliness concerns you have mentioned. This is definitely not acceptable. I have instructed my housekeeping team to look in to all the rooms based on your feedback. Please be rest assured that we are taking the appropriate measures to ensure the concern is addressed and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Sunil S. Families - 01/04/2018
« Pleasant stay after initial few hiccups. »

Was waiting at the Accor Plus check in, which was unmanned as staff were busy with other check in's. Staff asked me to come to the other counter and I expressed surprise as this happened for the first time. Was informed that the terminal was taking time. After this the staff were very courteous and attentive. Attended to my family exceptionally well. Overall the experience was good. Specially would like to mention the front office staff, Chandrani. Gave us personalised attention after the initial hiccup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. I am sorry for the glitch you faced (terminal not working). We have since rectified the same. At Novotel, family is always the priority and I am glad our staff were able to take care of your family. Thank you for your feedback on Chandrani in particular. I will share your comments with Chandrani and team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
R S. K. Business - 31/03/2018
« Superb »

Staff behaviour are extremely commentable. Room amenities, beds and other things are comfortable. Food quality, taste and quantity are excellent. All staff are polite and behaviors are pleasant highly commentable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I am glad you found the room and food to your liking. I am also glad that our staff met your expectations. i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Debasmita D. Business - 31/03/2018
« Room Condition »

The room allocated was quite shabby as per a Novotel standards - black flooring full of footwear stains, i reckon they were not mopped, hair on the floor tiles - both in the bathroom & living area. Cleanliness & hygiene is paramount when i book my stay and Novotel Kolkata definitely did not meet standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. Your feedback is very concerning as we give paramount importance to cleanliness and hygiene. I have asked my Housekeeping head to immediately look in to what went wrong and have corrective measures implemented immediately to ensure this does not happen again. May I request that you please do not consider this our standard. Please rest assured that we are taking appropriate measures to address the concern and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Dr B. S. Business - 30/03/2018
« It was a short but a sweet stay »

Although I spent only a couple of hours at the Novotel, I did rest well for I was there on transit. The hotel room was clean and well laid out with the right ambiance and decor. Appreciated the support offered by the staff at the front desk too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. I am glad the room was to your taste and liking. I am also glad the our front desk staff were of support. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Vinod Business - 30/03/2018
« Warm welcome with slow process »

Hi You are at the IT corridor, so it is better you give some quick services - the check-in process was slow. Also there is no early Lunch or Breakfast option - in work space after flight we might need early lunch and Breakfast. As we had a flight to land by 10:20am - we came for checkin luggage and leaving to office, we were charged extra for early check-in. we left early before the check-out time, but still charged without discounting it. Otherwise the taste of food and stay was good. property is good. people warm welcome was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. We do have meal options round the clock. During periods where the buffet is closed, we offer a wide range of à la carte options to chose from. I am glad you found the food tasty. I'm sure this will be an encouragement to the whole chef team. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

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