Hotel - Novotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Hotel

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4.5/5 2,186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,803 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,186 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Dr A. B. Business - 18/06/2018
« Excellent stay »

Excellent stay and great service from Novotel team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it recognizes our staff and their service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
M. L. Business - 18/06/2018
« Nice installations, need to improve food services. »

Nice Service, good installations, need to improve food service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I notice that the food did not seem to meet your expectations. May I request you to please let me know why or what you felt lacked and we will be happy to look in to it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Alan Business - 17/06/2018
« Friendly »

Great service, great people in all the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it recognizes our staff and their service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Uday S. Business - 16/06/2018
« Excellent Experience »

It was very satisfactory & food taste to improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I notice that the food did not seem to meet your expectations. May I request you to please let me know why or what you felt lacked and we will be happy to look in to it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Sashi K. Business - 16/06/2018
« Room is very poor from the wash basin and ceiling water is continuous leakage, & food is so poor like a street food »

Dear Guest Please don't chose this hotel,house keeping is very very poor the are not cleaning the room just make the bed and gone,even the are not change the wet towels also. And regarding the food it is very very poor this type of food I never had this type of food is total waste. And the most important thinks is that before having the food on room service they are asking to settled the Payment first after the payment on POs machine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to speak to mu colleague Rana and for telling us about your experience at the Novotel Kolkata - Hotel & Residences. I am sorry that your experience did not meet your expectations. Please rest assured that we have taken the feedback about the linen and the food very seriously we do hope you notice the difference the next time you stay with us. Once again, we appreciate your sharing your concerns, and we look forward to welcoming you back in the near future for a better experience. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Lokesh Business - 15/06/2018
« Outstanding »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when our guest tell us their stay was very comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Nice H. W. E. S. G. F. I. Business - 14/06/2018
« Nice hotel with nice hospitality. »

Courteous staff with excellent response time. I would recommend it as many as I can. All the best!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it recognizes our staff and their service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Hemant K. Business - 14/06/2018
« Satisfactory »

Stay was comfortable. However, the food was not up to the mark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I notice that the food did not seem to meet your expectations. May I request you to please let me know why or what you felt lacked and we will be happy to look in to it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manage

AccorHotels certified review
Srinivasa A. Families - 12/06/2018
« Truly felt at home away from home. »

The experience staying at Novotel Kolkata for 2 weeks has been amazing. The staff has been very courteous, helpful and friendly. The food and ambience has been top notch. 'Chandrani Datta' has been very helpful and ensured we had a very comfortable stay, keep it up Chandrani. A special thanks to 'Raju' from the house keeping who was excellent at his work and kept our room super neat and tidy. Overall it was a very delightful experience and would look forward to visit this place in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it recognizes our staff and their service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Chandrani and our housekeeping team, as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Niranjan R. Couples - 12/06/2018
« Nice pleasant stay »

I stayed there with my wife on 10.6.2018. Though we just stayed there for only few hours, we enjoyed our time there. The staffs were courteous and the hospitality was good. The room was also spacious and was clean. Overall, time well spent...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it appreciates our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Param Business - 12/06/2018
« Everything seamless »

though i stayed for a short period of time, the stay was comfortable and the staff was very courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it recognizes our staff and their service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Baskar A. Business - 11/06/2018
« Good stay, found two issues, which can be easily corrected »

Dear Novotel management, I didn't stay for a long time, but to Novotel chain, I'm not new. Found couple of issues in the hotel, which can be corrected with little effort to give a better experience. 1. During night sleep, night lamp facility wasn't proper. The switches either switch off every bulb or turn on everything. The one which is near the entrance wasn't enough to act as a night lamp. 2. Found a bedbug in Novotel GF lobby. While I was sitting on a couch near the entrance, I found a moving thing on an adjacent sofa, upon closer look, it was a bedbug. Immediately alarmed reception people and caught the bedbug in my water bottle and handed over to them. These things can be sneaky and multiply fast, ruining hotel reputation, also a lot of people including wouldn't like to take a chance with it. Correcting these would help giving better customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate you taking time to tel us of your experience at Novotel Kolkata - Hotel & Residences. While it is always a pleasure to receive positive feedback, it is concerning to know that your expectations were not met in certain areas. We do have a dim lighting under the writing table which acts as a night lamp. I have told my engineer to look in to why it might not have worked. The bug is alarming, and thank you very much for raising the alarm. We have since then fumigated all the lobby sofas and have raised our guard. I am given to understand through your feedback that you had a short stay. I do hope the next time you are here yo have time to explore the hotel and enjoy our various dining options. Thank you once again for sharing your feedback, and we look forward to welcoming you back soon. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Wahida A. Families - 09/06/2018
« Memorable and very comfortable »

Starting from check in to check out faced no challenge. Restaurants are amazing in terms of food, quality and ambiance. Associates are really cooperative and friendly. Never expected we would get such a warm welcome from Kolkata as the city exploration starts from hotel experience. felt really bad when we were supposed to check out but this the charm! hope to visit Novotel Kolkata very soon :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback especially when it recognizes our employees. Thank you for the warmth in your review and taking the time to let us know of the entire experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Anonymous Business - 08/06/2018
« good »

..........

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Anonymous Business - 04/06/2018
« Excellent services »

Excellent services provided by Hotel management officials & staff. Only thing which you can improve is that you can declare a special regional dish in a meal on the day basis to make your lunch or dinner more attractive. For example on Monday make some Gujrati dish, on Tuesday make some Rajasthani dish etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Your idea of a regional dish is interesting. We will surely explore the possibility of infusing this in to our menu. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Kaushik B. Business - 03/06/2018
« It was a good experience, good ambiance, good people, overall it was great. »

It was a very good experience with both positives as well as negatives, starting with positives, the staff is really good, the overall ambiance and the rooms are awesome and luxurious. Coming to negatives, the food. I have been to the best hotels and when I think of Novotel, I understand it is competing with the TAJs, the Marriotts in fact Holiday Inn. When I compared their standard of menu, I found Novotel lacks in this department. The food is not tasty, it lacks the fun, the wow factor which others have. One might not even consider staying in Novotel for the food, although everything else is just awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, especially when it is about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for your frank feedback on the food. We are taking this feedback seriously and our kitchen teams are reorienting themselves in the preparations and presentation. I hope you do find a difference the next time you stay with us. Thank you for sharing your experience, and we look forward to welcoming you back. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Priyaranjan K. Business - 03/06/2018
« Okay »

Facilities were okay. Electric kettle in the room was not working. It is of very poor quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff. I have taken note about the kettle. I am sorry for any inconvenience caused. We are immediately look in in to why the kettle was not working and we will definitely put corrective measure in place. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Avik S. Business - 02/06/2018
« Overpriced & Overtated »

No bathtub, small room, in room dining options are too limited, The food quality is also below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We do have rooms with bathtubs. We will be happy to offer you a room with a tub the next time you stay with us. May I request you to please let me know where or why you felt the quality of the food was not up to your expectations and we will be happy to look in to it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Manohar Business - 02/06/2018
« Wonderful »

Very satisfied with the overall ambience and food. Only area where you could make the customer feel wanted is by giving without having to ask for it . Example the fruit platter was not delivered and we had to ask for it . In a 5 star hotel this is generally the norm as I believe . Second room service bills had to be paid for immediately although I suggested that it be included in my checkout statement . After all you don’t expect the customer to go without paying isn’t it . These are simple issues but make a lot of difference from the customers perspective

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken note on your feedback about the service and the billing concern. I am discussing the same with my team and we are looking in to your feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Anonymous Families - 02/06/2018

Excell3

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

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