Hotel - Novotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Hotel

4.5/5 1,893 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,263 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,893 reviews
Sidharth Couples - 14/01/2019 AccorHotels certified review
« Was a good experience »

Was nice... Between I asked for a swimming pool room and was shown the one without it and then the one where the swimming was so diagonal that without its view itself was better. Anyways rest was all good.. The buffet spread for breakfast and lunch was good and the pizza for dinner was relishing !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand it is concerning to learn of the feedback shared please be rest assured that the team has been briefed to avoid any re occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Gopal S. Business - 12/01/2019 AccorHotels certified review
« Simply great »

Very Nice. Thumbs up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, It is heartening to hear that our effort in providing an excellent experience has been observed. Thank you so much for sharing such a positive feedback. Your kind words have been passed on to our team members who ensured that your stay was a pleasant one. This will certainly motivate them to keep up the good work. I thank you for your continued support and hope we will have the pleasure of serving you again soon. Sincerely, Sandeep Johri General Manager

Pallab M. Business - 12/01/2019 AccorHotels certified review
« Hospitality at its best »

Extremely nice as always. Martina, Indranil, Mridul are just superb in their work. My kudos to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing to stay at the Novotel Kolkata - Hotel & Residences. Your wonderful feedback is indeed very gratifying for each one of us. Your kind compliments for Mridul, Indranil ,Martina and our property and facilities has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata - Hotel & Residences continues to remain your preferred hotel always. Sincerely, Sandeep Johri General Manager

Niteesh J. Business - 10/01/2019 AccorHotels certified review
« Satisfied »

I regularly stay at your hotel but this time the housekeeping response time was very poor . On 7th Evening we had to call thrice to Housekeeping to clean the Room served food plates .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Rohit B. Families - 09/01/2019 AccorHotels certified review
« Extremely satisfying »

Very cordial and friendly staff. Amazing hospitality. Good services and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback.Glad to learn that you enjoyed the food, hospitality, services and friendliness of staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Rajiv D. Families - 08/01/2019 AccorHotels certified review
« Very good »

Nice comfortable.. Cordial staff.. AC issue could have resolved better..newer eve party at Square was excellent.. Sumptuous food nice spread

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. At the outset it is concerning to learn that we could not meet your expectations in some areas. Glad to hear that you enjoyed the New years Eve Celebration conducted at the Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Dr. A. M. S. Business - 07/01/2019 AccorHotels certified review
« Very Homely environment »

AS usual, it is always a pleasure to be here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is gratifying to receive a positive feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

A. Solo - 06/01/2019 AccorHotels certified review

Extremely good, very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing to stay at the Novotel Kolkata - Hotel & Residences. . Your wonderful feedback is indeed very gratifying for each one of us. Your kind compliments of our property and facilities has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata - Hotel & Residences continues to remain your preferred hotel always. Sincerely, Sandeep Johri General Manager

Anonymous Business - 06/01/2019 AccorHotels certified review
« Great experience »

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Kima Families - 06/01/2019 AccorHotels certified review
« Very nice »

Facilities and overall ambience was very nice and family friendly. I was very happy with your staff also EXCEPT for when at the morning breakfast buffet, after I had already informed them of my room number, after some time another female staff very impolitely asked me if I was an actual guest. It was quite embaraasing. Other guest nearby could see it and hear it also. That incident spoiled it. Otherwise the rest of your staff, concierge, bell boys, waiters, etc were all very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand your concerns have been noted and the necessary steps have been put i place to avoid any reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Rakesh S. Business - 04/01/2019 AccorHotels certified review

It was excellent experience staying in Novotel Kolkata this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Its is heartening to learn of your stay experience. At Novotel, we strive to provide a superior service experience for every customer; and we are glad that we could exhibit superior service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Maksudur R. Families - 03/01/2019 AccorHotels certified review
« Cozy and homely. »

Staffs are extremely good. Service excellent. Cleanness good. Breakfast OK (need more option rater than Indian breakfast).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback on ours staff, service and cleanliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand your feedback has been noted and shared with our Chefs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Dr S. K. Families - 03/01/2019 AccorHotels certified review
« Very nice »

First night AC was not comfortable and room was also not fresh and room didn't have normal amenities. Second day I contacted Manager Chandrani. She immediately changed the rooms and made sure that we were comfortable. Thanks to Manager Chandrani how needs real appraisal for her caring nature for customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greeting from Novotel Kolkata Hotel and Residences! We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is gratifying to receive such a heart felt review. Our staff our are asset and I'm glad that Chandrani has exceeded your expectations. Have shared the feedback with my team and her and it had indeed made her day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Mr. A. M. Friends - 02/01/2019 AccorHotels certified review
« Awsome »

It's was really nice and celebrating staff....only pizza was not nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is heartening to receive your heart felt review. It is feedback like these that help us go the extra mile. On the other hand we have note the concern shared and have personally informed the Chef who will ensure no-reoccurence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Saiprasad D. Business - 02/01/2019 AccorHotels certified review
« A perfect business hotel »

A perfect business hotel with all facilities and courteous staff. Rooms are well placed with upto date cleanliness. The cuisine has multiple options to suit all tastebuds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing to stay at the Novotel Kolkata Hotel and Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our property and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Novotel Kolkata Hotel and Residences continues to remain your preferred hotel always. Sincerely, Sandeep Johri General Manager

Gitesh J. Families - 01/01/2019 AccorHotels certified review
« Really bad check in experience »

After a smooth initial check in process, I was afterwards told about further formalities, which should have been discussed prior to room allocation. The process caused troubles to both me and the guest accompanying me. Further, the cafe did not have stock during the entire period of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations. Thank you for speaking to Ms. Martina Nameth our Guest Relations Manager and sharing you stay experience. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Manjunatha M. Business - 31/12/2018 AccorHotels certified review
« very good »

It was nice. However, at some place things were not in place. For example, when our chief guest had a cup of coffee after a short break, the milk used in the coffee machine was spoiled. Later they changed it, after getting the complaints from our guests. May be you should address these kind of issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I have shared your comments with our team and it has brightened their day. On the other hand your feedback has been noted and shared with the concern department for the necessary action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Sanjay B. Couples - 31/12/2018 AccorHotels certified review
« Great customer satisfaction »

We had a great stay at novotel kolkata from 19-23 Dec 2018. Especially worth mentioning are : Mr Shilajit, Mr Anshuman and Ms Martina at guest relations who made our stay worth remembering. We had an issue in AC and were upgraded by Ms Martina. Highly appreciated. Thanks, Sanjay B. and Shilpa B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Greetings from Novotel Kolkata Hotel and Residences! I would like to begin with the privileged of thanking you on behalf of the entire team at Novotel Kolkata for choosing us as your home away for home in "the City of Joy" Our staff are our asset and I'm completely overwhelmed to read your most generous words of appreciation for the super talented "Shilajit, Anshuman and Martina". Have share your feedback with them and they are very thankful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Archana Business - 27/12/2018 AccorHotels certified review

It was a great stay . Amazing service right from the check in till check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is overwhelming to receive positive feedback. This feedback has brightened our day. Glad to learn that you enjoyed the hospitality provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Vikas S. Business - 27/12/2018 AccorHotels certified review
« overall satisfactory »

nice and pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you sharing your stay experience with us I'm humbled to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

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