Hotel - Novotel Kolkata - Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Kolkata - Hotel & Residences Hotel

4.5/5 2,625 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,034 reviews

Our guest reviews for Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,625 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lokesh S. Business - 15/09/2018 AccorHotels certified review
« Very comfortable stay »

Very courteous team and as always everything perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Sanjeev P. Business - 12/09/2018 AccorHotels certified review
« Had a pleasant stay »

Great. Keep it up guyz !

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Niteesh Business - 11/09/2018 AccorHotels certified review
« Good »

Good ..We had a group convention and I am really impressed with check in staff promptness - Specifically Pritishree

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Velan Business - 10/09/2018 AccorHotels certified review
« Pleasant and comfortable »

Staff were very polite and willing to help. Amenities were good. Though, I had two minor issues. (1) The health closet in the bathroom was broken (2) while being seated for breakfast, there was co-ordination missing between different waiters. I was shown a table by one of the waiters. By the time I picked-up my first serving & returned to the table, another waiter was seating another guest in the same table. I moved to next table quietly. Have a mechanism to note the table which are given & which are free continuously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Ajay K. Business - 10/09/2018 AccorHotels certified review

Very Nice Service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Glynn T. Business - 10/09/2018 AccorHotels certified review
« Liked the hotel - but wouldn't stay there again due to pay on booking policy »

The hotel was good - but not as good as the Swissotel. Your food offering on the buffet and menu is not as good. You need to go look at their offering it's much better. loved the gym and pool facilities - much better than the above hotel. The room was great, clean and comfortable, and your staff were very helpful. However I had three issues with the whole experience :- 1) As mentioned above - when I booked the booking T&C's stated none refundable, which actually meant pre payment required. Had I known that I would never have booked, and would never book that hotel again while you have that policy 2) There was no hot water in the room when I arrived from a 14 hours flight, so had to take a cold shower before dinner (it was fixed in the same day - but not a great welcome) 3) The room sprung a leak half way through my stay - it was fixed quickly - but with item 2 above makes me wonder about the maintenance of the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir , Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Arunava N. Couples - 10/09/2018 AccorHotels certified review
« Not satisfied »

Room is too short. Wash room there is no exhauste.. There is no bath tub.. basic amenities not present in room and wash room like other hotels..

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Md R. H. Families - 09/09/2018 AccorHotels certified review
« Enjoyable and value for money »

It's a good experience to stay here at Novotel Hotel in a family. Amenities were ample along with the polite and helpful staff. Breakfast has varieties and truly mouth-watering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Sreenivasa R. Business - 08/09/2018 AccorHotels certified review
« Very good and like to visit again »

Every person from front desk , restrau and even cleaning persons are very cordial and well trained. Few people in dining area like Ms. Divya and Mr. Ravi, Mr Suman ... are very dedicated to their work. Some more staff forgot names.... but almost many of them are warm welcoming natured. Only very bad thing is at the entry and screening area , which utterly needs trained staff immediately. Neither they know how to receive the customer from vehicle nor know how to send off. Barring that outside experience, everything inside is superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and learning to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Argheyaa B. M. Families - 05/09/2018 AccorHotels certified review
« I must say your entire TEAM is Awasome from Team leaders to Front office & Resturent service team ! »

in one line I must say I would & surely love to come here at the soonest possible time & to avail your Team hospitality !

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Sumesh J. Business - 04/09/2018 AccorHotels certified review
« Staff has been very courteous and understanding. »

Overall very homely experience. Enjoyed the stay for 4 days at Novotel Kolkata. The staff have been very responsive and service oriented. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Philanderer J. Solo - 03/09/2018 AccorHotels certified review
« Not there yet, but with potential to get there! »

A very brief stay. Comfortable. Pleasant. However, the experience lacked the finesse of a 5 Star as expected out of Novotel. While nothing was amiss, yet lacked attention to detail. Two instances: 1) The spa treatment room lacks an attached WC. Neither was it equipped with a closet to hang clothes. Not expect at a Spa in Novotel. 2) I had to ask a waiter to get me a glass so that I may pour water to drink. Again, in a restaurant within Novotel, it is expected that a Waiter would be attentive enough to notice that a patron has occupied a table and therefore be there to attend. As stated, nothing amiss per se, and yet not there yet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I see that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Amitava B. Families - 03/09/2018 AccorHotels certified review
« MR AMITAVA B. »

EXCELLENT LOCATION, STAFF WERE VERY POLITE, ROOM AND OTHER AREA ARE VERY CLEAN. FOOD WAS AWESOME. OVERALL EXCELLENT.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Vaibhav Business - 03/09/2018 AccorHotels certified review
« Poorly Managed Room Service »

We had unclean dishes placed outside our room for entire days, may be taken out from other rooms during room service. In our room, the In-room food order was not clean even after two nights. I even lost one personal item from the room, it just went missing. I had kept it on luggage table and when I came in the evening it just went missing. Poor service

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I see that your experience did not meet your expectations; my executive housekeeper has shared your valuable feedback,post his conversation with you today. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Satya K. G. Business - 02/09/2018 AccorHotels certified review
« Comfortable stay »

It was great to be your guest. I was very satisfied with your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Anonymous Business - 02/09/2018 AccorHotels certified review

There were no shower cap,cotton bud,shampoo and conditioner. Almost Food is not for foreigner. Toilet bowl is higher than standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I see that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Pravesh M. Business - 02/09/2018 AccorHotels certified review
« It was satisfying »

Breakfast timings can be extended to 11 am for late risers like me :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Chandra S. M. Couples - 02/09/2018 AccorHotels certified review
« Extremely good hospitality »

Personalized care and food provided during our stay. Our special thanks to Mr Pritam goswami and his team

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Rahul D. Business - 01/09/2018 AccorHotels certified review
« Room not spacious »

Expected my room to be a bit more spacious than what I got. I stayed for a night at room#934. Overall an okay experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I see that your room size experience did not meet your expectations. We would also like to keep you posted that we do have options of suite rooms ,1 bedroom & studio apartments,do let us know if you wish to book these categories on your next visit to Kolkata. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

Victor J. Business - 01/09/2018 AccorHotels certified review
« Cool Stay »

From arrival to departure was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Kolkata - Hotel & Residences

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