Novotel Kolkata - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 1,939 reviews
Novotel Kolkata - Hotel & Residences
See on a map
+ 24 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Beautiful rooms with all modern conveniences

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine

  • Right by shopping mall and convention centre

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: x3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 53
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Studio Apartment with Kitchenette, Premium WiFi, 15% OFF on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 44
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Apartment with Kitchen, Premium WiFi, 15% off on Food & Soft Beverage.

  • Max. number of persons: x3
  • Area: From 53
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Presidential Suite

  • Max. number of persons: x3
  • Area: From 232
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far east and south east asia

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more
Novotel Kolkata - Hotel & Residences Meeting Room

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,582 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,939 reviews

Very warm and friendly staff

Customer review rating 4.2/5

Dharmishta K. Business - 20/05/2019 AccorHotels certified review

The staff is very warm. loved the overall experience of stay , food and comfort.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are overwhelmed to host you and delighted to read your heartening compliments which will encourage the team of our dedicated team to go beyond an extra mile to make your stay memorable each time you choose visit us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Wasted 7 k in 4 hours of stay

Customer review rating 4.2/5

Apoorv Families - 20/05/2019 AccorHotels certified review

Hi I have sent below email through web form and even for an auto acknowledgement but no one has bothered to reach out to me yet. Which is bad. —————- image1.jpeg confirmation number : 470597 Novotel kolkata Hi there I am here for 3-5 hrs only and already spent 7k+ which is more than your group rooms and airline crew spending nightly. First I paid and then writing so that my comments are not taken in sense of a greedy customer seeking compensation. Let’s start from arrival. Welcome drink/water should be given specially when you see exhausted family members at checkin kaushik was trying to make it up later with some coupons. I denied and it is unused as it does not make a sense for us. Thank you Too many staff in black jackets around not proactive as above could have been right otherwise. Coming Smoke smell from elevator till room. My daughter is having allergy to smell and team started spraying around which is not recommended to mask the smell. Later they placed a dehumidifier which will be effective after our check out. Astonishing, house keeping denied any smoke smell but front office agrees someone smoked at this non smoking floor. Poor cleanliness- sofa with bad stains. Insufficient toiletries for 2+1 occupancy. Was Provided for 1 pax only. Ac not effective at all -big issue. Could not sleep well. Not very important but Wifi could have been faster it’s hardly 2 Mbps. Loading 53 emails took time. Towel has thread coming out which was changed upon asking. Placing old towels could have been avoided AC not effective at all and you don’t feel like going in blanket to sleep Poor sleep quality- we could not sleep yet I have difficulty to make my daughter sleep due to warm temperature. Restaurant is over staffed, with chef and staff chit chatting with each other at the corner Dirty table with cup base marks all around Table mats with stains Started took three attempt till it could have been served not cold. Many dishes except few are not at right temperature including the soup My daughter loves olives but it had fruit flies around On positive note, you got nice team. They just need to be charged up. I interacted with Assistant outlet manager and new duty manager, they are nice. I wanted to try misty dahi and it was supriyo serving us in sometime. However no harm in adding few halwai made Bengali sweets at your buffet dessert. Yet there for more 1.5 hrs approx but frustrating overall. Can’t wait to check out as can’t sleep yet. Hopefully above feedback helps you solve your issues. Thanks Apoorva ——-/—//

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for taking the time to share your experience with Ms. Martina Nameth our Guest Relations Manager. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests.I regret to learn that your recent experience fell short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Nice hospitality

Customer review rating 4.2/5

K.deepak B. Business - 20/05/2019 AccorHotels certified review

Will prefer again

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Glad t hear that you would like to stay with us again.Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our property and services has just brightened our day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Satisfactory

Customer review rating 4.2/5

Surbhi J. Business - 20/05/2019 AccorHotels certified review

Stay was okay, but food experience was not so good

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also taken note of your feedback and have share it with the required department to ensure no re occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Nice place to stay , Food and housekeeping needs improvement

Customer review rating 4.2/5

S.s. Business - 20/05/2019 AccorHotels certified review

The stay was good, the check-in formalities managed well. The rooms were clean and well maintained. The daily housekeeping however was not up to the mark. the carpet was not vacuumed, the toileteries not replenished. The food lef a lot to be desired. the breafast had atleast one stale item , poha one day and semiya upma the other. The lunck quality also was not at par and most of the items (veg) seemed to have been recycled.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for taking the time to share your experience with Chef Neelabh Sahay our Executive Chef. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests.I regret to learn that your recent experience fell short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

A. Families - 20/05/2019 AccorHotels certified review

Excellent

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are delighted to read your positive feedback with an uplifting note that will help us to grow further and achieve greater heights. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Not satisfactory

Customer review rating 4.2/5

Sujoy Business - 19/05/2019 AccorHotels certified review

Mid night suddenly there was some alerm rang and we all waked up and came out side of room. And in conference room also faced some problem regarding AC. Food was also same type ,we stayed 3 nights over there , not satisfactory at all.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for taking the time to share your experience with Ms. Martina Nameth our Guest Relations Manager. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests.I regret to learn that your recent experience fell short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Krishna P. S. Solo - 18/05/2019 AccorHotels certified review

Fantastic. However complementary gift may b a very small if given with logo of Novotel definitely will fetch much more recognition.

Dear Sir, Thank you for taking time to share your valuable stay experience with us. We are delighted to read that you had an enjoyable time and that you were pleased by the overall facilities extended by the team. Your appreciation for the assistance of our team team has been passed on to all of them. Your kind words will surely encourage them to achieve greater heights of excellence.We have noted your suggestion which will help us exceed our guest expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good service and friendly staff

Customer review rating 4.2/5

Amit G. Business - 18/05/2019 AccorHotels certified review

I had good experience while interacting with staff. We had arranged for dinner for team and it was managed well.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will rouse them to endeavor better execution with personalized care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

not satisfied

Customer review rating 4.2/5

A K. G. Business - 18/05/2019 AccorHotels certified review

Not Satisfied at all . Food quality was very poor . at the same time room service .

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for taking the time to share your experience with Chef Neelabh Sahay our Executive Chef. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests.I regret to learn that your recent experience fell short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

The Speaker in the Room needs to go

Customer review rating 4.2/5

Dipankar C. Business - 17/05/2019 AccorHotels certified review

The in-built speaker in the room can't go off middle of the night at 3:00 a.m. It can't be a more horrifying experience for any guest. The restaurant during breakfast looks like a bazaar and is the most unpleasant scenario for any guest first thing in the morning.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for taking the time to share your experience with Ms. Martina Nameth our Guest Relations Manager. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests.I regret to learn that your recent experience fell short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

The stay was good

Customer review rating 4.2/5

Daniel B. Business - 16/05/2019 AccorHotels certified review

Good room, friendly staff, good breakfast. The gym was too hot/humid, would have been good to have better AC.

Dear Sir, Thank you for taking time to share you valuable stay experience with us. It is always a pleasure to receive positive feedback about of staff, food and Breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I regret to learn that your Gym experience fell short of your expectations. In our endeavor to improve our guests overall satisfaction at the hotel, I appreciate you sending me your valuable feedback based on your experience during your stay. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Honeymoon celebration

Customer review rating 4.2/5

Asghar A. Couples - 16/05/2019 AccorHotels certified review

I would first of all would like to thank you Mr mridul and his team, extremely helpful and always ready to assist, especially on occasion of ramadan i asked them to change my breakfast into something in the room which was politely accepted and offered to me in room, nice view and breakfast is amazing unfortunately couldn’t remember the staff name who served me, overall it’s nice experience, last but not least Mr Rajshekhar who helped me to send some courier and i had left my wallet in the safe locker which was delivered to me at the airport which is highly appreciated!!!!Thank you all once again!!! Keep up the good work

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are delighted to have you and charmed to peruse your gladdening compliments which will support the team of our committed professionals to go past an additional road to make your stay noteworthy. Your feedback has been shared with the team especially Mridul and Rajshekhar who went the extra mile to ensure that you has a memorable stay. It has indeed made their day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good

Customer review rating 4.2/5

Ehsan A. Business - 16/05/2019 AccorHotels certified review

Satisfactory

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is gratifying to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Professional in all aspects

Customer review rating 4.2/5

Laurie S. Business - 15/05/2019 AccorHotels certified review

Staff professional and pleasant

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our Staff, property and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Aditya C. Solo - 14/05/2019 AccorHotels certified review

Excellent5

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Your generous appreciation of all the aspects of the hotel is very encouraging. I have personally shared your feedback about excellent service you received with the entire team and they are thrilled to receive it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Excellent Service & Hospitality

Customer review rating 4.2/5

Satish Business - 13/05/2019 AccorHotels certified review

Excellent Service & Hospitality

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Your generous appreciation of all the aspects of the hotel is very encouraging. I have personally shared your feedback about excellent service you received with the entire team and they are thrilled to receive it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

excellent Hotel

Customer review rating 4.2/5

Vikas K. P. Business - 13/05/2019 AccorHotels certified review

it was great experience with Novatel Hotel , I stayed couple of time both time , I enjoyed my trip

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is heart-touching to read your kind compliments towards our staff which has been conveyed. Our dedicated team do go above and beyond to ensure a comfortable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Pleasant Stay....

Customer review rating 4.2/5

Jishnu D. Business - 13/05/2019 AccorHotels certified review

Though have been a guest in Novotel at Hyderabad but the stay in Kolkata was an experience worth mentioning and cherishing..The ambience ,the courtsey extended and delicious cuisines were just the right for the perfect as expected... Regards

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Your wonderful feedback is indeed very gratifying and will be shared with the entire team. Your kind compliments of our property and services has just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good

Customer review rating 4.2/5

K. Business - 11/05/2019 AccorHotels certified review

Good

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in kolkata