Hotel - Novotel Kolkata Hotel and Residences
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Novotel Kolkata Hotel and Residences Hotel

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4.5/5 1,610 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,560 reviews

Our guest reviews for Novotel Kolkata Hotel and Residences

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,610 reviews
AccorHotels certified review
Mrs A. R. Couples - 13/02/2018
« Memories made for a lifetime »

Thank u so much for making our stay so beautiful.....service was too good to be true.....staff was very courteous.....and my hubby loved his valentine gift .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I am very glad you chose us as a valentines gift to your husband and I'm very happy he enjoyed it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Wing C. V. S. Business - 13/02/2018
« Good »

I was impressed with the management of room space. There was no bathrobe in the room, on request it was provided but it was crumbled and didn't look new. I checked in at 2330 hrs and by the time we reached your restaurant it was closed. So initially it was informed that food cannot be served and will have to order In room dinning . Since, as a part of package there was breakfast and one major meal. Next day early morning was check out. so that was the feed back which may be looked into. During breakfast, requested chicken club sandwich, but served with chicken and bacon. Restaurant manager and Chef were informed and they realized their mistake. At the time of check out manager gave some sandwiches. Their concern was appreciated. If your Decision takers wants, I may offer my service to audit services of your properties free of cost. Regards Vikas S. Wing Commander

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences We also thank you for your service to the nation. Thank you very much for the detailed feedback. Whilst you have appreciated a lot of things, it is concerning to know about the bathrobe, the meal venue not being open and the sandwiches. I have instructed my F&B head to look in to the challenges you faced. We have also looked in to better ways to store bathrobes. Thank you for letting us know. This gives us an opportunity to re look in to our service offerings. Thank you once again for sharing your experience, and we hope your next visit will meet your expectations. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Kaka S. Solo - 13/02/2018
« Transit night »

The rooms are huge and everything is spacious. The food had generous spread with attentive staff. Don’t miss out the breakfast buffet, that is one heck of a spread. I highly recommend the risotto (both mushroom and tomato) and the Bengali spread for dinner. For breakfast eggs beneddicts is a must have which is available at request at the egg station. Also the onion bagel with smoked salmon and condiments at the salad bar! Everything about this place makes me wanting an excuse to go back to Kolkata.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I glad that our food met your expectations. We do appriciate the details you have shared, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Raul Business - 12/02/2018
« Comfortable »

Ideal for resting. No noise in rooms. Good food with variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Mbn R. Business - 12/02/2018
« Excellent food »

Happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our chefs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Zami Business - 11/02/2018
« Nice stay in this hotel »

I was totaly satisfy in your hotel while I had stayed. If insist, a lot of mosquito in a lobby and then I was bitten by it. I reccomend that should be an insect repellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. It is concerning to know of the mosquitoes. We have taken this up seriously and addressed the same. Thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Shridhar H. Business - 11/02/2018
« Dissatisfied »

It was very bad as starting from checking to food quality and room AC not worth considering the price what we pay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We tried contacting you this afternoon but could not reach you. As advice we will call tomorrow. I do hope we are able to meet your expectations and an opportunity to serve you better. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Madhu M. Business - 11/02/2018
« Much below average »

For the expectation from a stay in a Novtotel property, while the physical appearance of the property seem to do justice the service standards were very poor. I hosted a client in the bar and subsequently for dinner at the restaurant.The quality of service in both these venues were very substandard.The employees calling upon us took a lot of time to get the orders and in more than couple of instances took so much time that they had forgotten about it.Further in one situation they did not understand a simple and after 10 minutes got another employee to understand what the requirement was.Clearly proving the fact that they have not been trained (forget even adequately). The room was infested with Mosquitoes and I had to make more than 1 call to housekeeping with a 20 minute gap between each call to get them to address the issue.This can be very frustartin at 11:45 pm in the night. Overall was one of the worst experiences in my stay at Kolkata.I visit Kolkata atleast once every month and this was my first stay at Novotel.I need a very strong reason to stay at this property another time.

AccorHotels certified review
Timothy G. Business - 10/02/2018
« Very comfortable stay with excellent service »

Staying at the Novotel was the perfect base for our business trip - the room was spacious, stylish and well equipped , the buffet food really was second to none, delicious, and most importantly the staff were all friendly, helpful and professional throughout our stay. If we had any problems (e.g. lost property) the help we received was prompt courteous and efficient. Thank you to the Novotel team for an excellent stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Rajkumar S. Business - 09/02/2018
« Room layout & space is too small. »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I notice you have mentioned your stay a s satisfactory. We would have loved to have your experience with us memorable. May i request you to please let us know what would be your expectations to make your stay memorable. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« Satisfsctory »

I stayed only a few hours overnight so am unable to comment on anything other than the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I do hope the next time you stay with us, you will have the time to explore the various services the hotel has to offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Leary S. Solo - 07/02/2018
« I’m very please with their customer service. »

I’m very pleased with the customer service and the lady Poushali especially who took me to get my sweets at punjabri. The spa was excellent and the food were delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear V S, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Poushali and team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Nm Business - 07/02/2018
« Experience was very good »

Room was upgraded and very good Food was excellent Staff very nice and pays great attention to guests It was a very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Cyril F. Business - 06/02/2018
« A good stay at Novotel »

Good and fast check-in. Smooth Check-out. Great food. Good location - nor a long drive from Airport. Neat house-keeping. Overall - High level of SATISFACTION

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C F, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Madhupriya A. Business - 05/02/2018
« Extrememly people friendly »

My stay was wonderful. I had this embarrassing situation of my Credit card not working and also my debit card not working despite me having sufficient balance in my account. I was unable to pay for the rooms at the time of check in. Usually, hotels block the amount on the card for payment as per their policy. But your staff were so understanding and kind enough. They understood my situation and allowed me to stay and also make the payment after 2 days. This gesture was so very kind and I would recommend your hotel, not just for the good facilities, but for the human touch you provide to your guests in your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M A, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I am glad my team met your expectation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we look forward to welcoming you back. Yours sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Anonymous Business - 04/02/2018
« Could have been better »

Was not happy as basic instructions were not followed. Had to check out early so had requested for a packed breakfast and tea to be delivered to the room. The same was not dine until I called to remind. Also hardly any items in the breakfast. No cutlery...only a sandwich and fruits given...no muffins or toast....tea was tepid..... Overall ...disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata Hotel and Residences. I am concerned that your experience did not meet your expectations. We have an "early bird" breakfast with fresh bakes, fruits and packaging for guests who are in a hurry. It is concerning to know that in spite of informing in advance you had challenges with your breakfast. I have directed by F&B manager to look in to what went wrong and immediately put corrective measures in place. Please rest assured we take this very seriously and will ensure such experiences are not repeated. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Neeraj M. Business - 03/02/2018
« satisfactory »

Had to wait 10 minutes for checkin . Only one reception counter was manned nor was Duty manager available at his desk .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate you taking time to let us know your experience. It is concerning to know that we did not meet your expectations. I have taken up your check-in experience with my Front Office manager and we have put corrective measures in place to ensure a better check-in experience. Thank you for your candid feedback. It is feedback like this that help us re-visit our service standards. Thank you once again for sharing your experience, and we hope you give us an opportunity to serve you better. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Please P. W. G. I. B. Business - 03/02/2018

i'm happy to stay novotel because i m satisfied with your members behavior , fooding, etc. thank you so much. i m happy with your all services. and defenetly i recommend my contacts for they are staying novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mam, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Elysia G. F. I. Business - 03/02/2018
« Comfortable Stay.! »

Reception staff is very quick and efficient. Check-in and checkout was fast and efficient. Rooms are clean .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E F, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

AccorHotels certified review
Rajiv S. Business - 03/02/2018
« Surprised. »

Very nice property and equally good service and really good food. Never expected it was a very nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R S, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SANDEEP JOHRI General Manager

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