Hotel - ibis Merida
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Merida Hotel

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4.0/5 583 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 587.39 MXN Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 120 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 120 family rooms
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 4,360 reviews

Our guest reviews for ibis Merida

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 583 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Diana Couples - 15/04/2018
« Regular »

Regular

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana C., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Dan L. Business - 12/04/2018
« I always enjoy staying in an IBIS Hotel, Mérida been on the same IBIS ßtandard! »

But..... Your A/C is not working well, it was very hot, specially at night! Merida is a Very Very hot place!! We need to really cool those rooms and I'm afraid you either control the a/c to a minimum level or they just don't work properly!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan L., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Anonymous Friends - 10/04/2018
« Short »

It was fine but very noisy also the towels felt like sandpaper and I would’ve liked some more and better toiletries

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria S., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Eduardo S. Business - 25/03/2018
« Location »

It was Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo Servin, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Daniela Business - 24/03/2018
« Excellent »

Excelent service, comfortable room and good breakfast. Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela E., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Anonymous Business - 21/03/2018
« Comodo »

Reconfortante

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lourdes Jazmin Pech Chuc, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Anonymous Business - 19/03/2018

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yelina B., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Emartinez Couples - 11/03/2018
« Nice hotel »

Customer service staff was great and friendly, the room was nice and clean. My only concern is that we only had 2 bath towels. Rooms should be provided with more bath towels and hand towels. Towels were also in bad condition, torn, strings hanging off of them. They were ready to be thrown away. Other than that hotel was great, close proximity to everything. Loved the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena M., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Clayton B. Business - 08/03/2018
« Great, clean hotel at a great price. »

Excellent, safe location. Clean property. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clayton Burton, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Dt Solo - 21/02/2018
« Nice hotel, excellent value. »

Met expectations. Staff was helpful, and friendly. However, I thought i had paid for it. On my receipt/printout - it said, "amount to be paid at hotel = $0. That was in July. Then I was informed in Mexico, they can't accept prepayment. Nothing major, but it did create confusion for me. Just so you know - in the elevator there is a sign. When going up to your room after you check in, it is one of the FIRST things you see. ACCOR HOTELS..... "Ve tu lealtad recompenZada. -Wrong spelling. recompenSADA. It makes a bad impression if it is one of the first things you see, no????

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Sarah Couples - 20/02/2018
« Canceled reservation but still received bill. »

I canceled the reservation with more than 24 hours notice and yet I received a bill and a survey about my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ines P., Thank you for taking the time to tell us about your experience at the ibis Merida. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Vick Business - 26/01/2018
« Resting night »

it was good and comfortable, the only issue was that I didn't have soap at the lavatory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor S., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Oliver R. Couples - 26/01/2018
« Very happy »

Rooms samall, but practical , clean,very friendly personal, breakfast good for the price, I will recommend to my friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Lilia R., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Adam Solo - 25/01/2018
« VERY GOOD »

IT IS NICE, CLEAN AND COZY

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adan C., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Bob C. Families - 21/01/2018
« excellent service, cleanliness, and confortable at a good price. »

all excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Cintra Jr., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Gs. Families - 17/01/2018
« Friendly »

All the staff was willing to help and always did it with a smile. They provide us with answers to what we where looking for in the city. Our bedroom was clean, but we would have liked to havea slightly more spacious room. A coffee maker and mini bar would have been also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriela S., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Anonymous Business - 15/01/2018
« Inadequate »

I stayed at Merida (Mexico) for over a week. I have previously stayed at Ibis hotels in Europe. The hotel building and room was to the standard I expected and fine, but the staff made this stay very uncomfortable. When I arrived there were nobocy that spoke English, not a pleasant start. Unfortunately it got worse when I got very ill while there. Travelling solo I relied on the hotel to contact a doctor should my condition worsen further, but again nobody understood English enough to help me or simply communicate. I am shocked that an international hotel chain like Ibis has no standard protocol for when its guests get extremely ill. Rather than a comforting knowledge that the receptionist would have my back, if my illness detrioated, I felt very much stressed by being at a hotel where basic conversations in English wasn't possible. I do not recommend this hotel to non-Spanish speakers and I will think twice before staying with Ibis again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrea J., Thank you for taking the time to tell us about your experience at the ibis Merida. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm very surprised by your comment because 90% of my recepcion team speack english and I didn't know that a client of the hotel was sick. We have two hospital around our hotel and a doctor who cam move to the hotel. I promise you that I will investigate to know what happened. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Tom F. Couples - 08/01/2018
« Good enough »

We stayed 5 nights--comfortable if small room; breakfast ($5 US a person) wasn't that great in quality or variety. No pool or amenities, but pretty cheap rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard F., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

AccorHotels certified review
Cristina D. B. N. Solo - 08/01/2018
« Great Staff and Nice rooms »

The staff was super helpful, fast and friendly, the breakfast was good and the room too. Would love better channels for the tv.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina Daniela Bayona N., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

TripAdvisor review
notmuchifnotDutch Solo travel - 04/01/2018
« Returning to HIE in Merida is Like Returning to See Family. »

This is an absolutely fantastic HIE. The friendliness and professionalism of the employees are remarkable. The employees are hard working and gracious. The room was spotless and I love the availability of nearby outlets by the bed. Keep the great work going. I will be back in March (D.V.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

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