Hotel - ibis Merida
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Merida Hotel

4.0/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From
From 741.64 MXN Non member rate
From 704.56 MXN Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 120 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 120 family rooms
  • 6 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,053 reviews

Our guest reviews for ibis Merida

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 617 reviews
Jesus Business - 04/01/2019 AccorHotels certified review
« Comfortable place »

The hotel is a comfortable place to stay some days at Merida. The only thing is a regular kitchen service and regular meal of my point of view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aidé Castellanos General Manager

Salvador C. Families - 02/01/2019 AccorHotels certified review
« SATISFACTORIA »

SATISFACTORIA. AGRADO A MI FAMILIA.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Salvador C., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Aidé Castellanos General Manager

Anonymous Couples - 29/12/2018 AccorHotels certified review
« Perfect, cozy and clean »

Amazing I’m really satisfied with the facilities, but I don’t like at all the attention of the personnel, we are young to I don’t know if that was something wrong for them or they thought they can treat us different from older people, i just ask for more kind people to welcome us next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela P., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I asure a welcoming same for everyone, thank you for your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Ramirez AGM

Castulo R. R. Friends - 28/12/2018 AccorHotels certified review
« Management »

Very small room over priced , the room has a very strong smell so bad , there was no remote control for the t v I went downstairs to the front desk to get one and it wasn’t working , had to go back , very bad experience ! Nice people !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Castulo Ricardez R., Thank you very much for taking the time to share your comments regarding your stay at the ibis Merida. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our tv remote and the smelly room i will check it directly, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Daniela R. AGM

Del V. B. Families - 23/12/2018 AccorHotels certified review

Agradable, placentera, cordial

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Monica Del Valle V., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Daniela Ramirez AGM

Wr Business - 22/12/2018 AccorHotels certified review

There is no room service and only cold sandwiches 24/7

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilfrido R C., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We so sorry because probably you came late, but we have dinners in the restaurant at nigth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Ramirez AGM

Saturnino C. Couples - 21/12/2018 AccorHotels certified review
« Salida de rutina »

Estancia agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Saturnino C. Caamal, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Daniela Ramirez AGM

Anonymous Couples - 15/12/2018 AccorHotels certified review
« Pretty good as usual with a couple of cleaning issues this time »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Victor I. C. Solo - 05/12/2018 AccorHotels certified review
« Average experience »

Friendly staff, always attentive. Maybe the hotel could use some remodeling and the rooms could be renovated and also made a little more modern. Just seemed basic. No toiletries in the bathroom room. No outlet plugs by the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Gary Couples - 30/11/2018 AccorHotels certified review
« Very uncomfortable experience. »

Bed was so small it was suited for only one. Room smalk bath small. Food was atrocious!!! Only thing positive about the hotel was the maid service.....very clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Rocio D. C. M. A. Business - 20/11/2018 AccorHotels certified review
« excelente »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Aidé Castellanos General Manager

Rosa M. Q. Business - 11/11/2018 AccorHotels certified review
« Good »

The bathroom needs more cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Miguel A. S. Families - 07/11/2018 AccorHotels certified review
« Ibis Merida delivered a very enjoyable experience. »

We really liked the service, the place and the experience provided by the hotel and its restaurant. The employees were helpful and polite and the service enjoyable. The only thing is that we found odd that we got two bottles of drinking water in our room at check in, and after that we never got any again, which is a minimal setback but one that did stay with us, for some reason. For the most part I think we will be staying again at an Ibis hotel when needed. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Jorge Couples - 07/11/2018 AccorHotels certified review
« Ok stay. »

Hotel is clean, pillows are terrible. Beds are ok, not the most comfortable but given the price and location, seems fair (tho pillows can be improved big time!).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Armando Business - 30/10/2018 AccorHotels certified review

COMODA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Aidé Castellanos General Manager

Juan Families - 30/10/2018 AccorHotels certified review
« Scary »

I will give you this, your hotel experience goes side by side with your charging price, and this is OK, I am paying for just the things that I need; a bed, a bathroom and quiet. However your hotels are not set for old adults or senior citizens. Your bathrooms are not ergonomically for the needs of a person that has limited movement for its age, the counter top is to high, the sink is far to the back and hard to reach and the most important thing of all, your showers do not have a rail or anti-slip floors. The last part was scary when my Dad failed during his shower, and Thankfully that was all, just an scary moment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Anonymous Families - 23/10/2018 AccorHotels certified review
« IMPORTANCIA DE LA HIGIENE »

AGRADABLE PERO LA BAÑERA NO ESTABA LIMPIA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente, Aidé Castellanos General Manager

Minerva Business - 15/10/2018 AccorHotels certified review
« Functional »

It was okay until I realized the pillows were dirty and stinky. Quite nasty. Also, there was no small towel to put outside the shower as there normally is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Anonymous Business - 08/10/2018 AccorHotels certified review
« Very comfortable and well treated »

It was great, I always felt relaxed when I arrived to the hotel after the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

José L. G. D. R. Business - 07/10/2018 AccorHotels certified review
« Satisfecho »

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Aidé Castellanos General Manager

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