Hotel - ibis Merida
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Merida Hotel

4.0/5 622 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From
From 755.46 MXN Non member rate
From 717.69 MXN Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 120 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 120 family rooms
  • 6 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,207 reviews

Our guest reviews for ibis Merida

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 622 reviews
Bkt Solo - 08/03/2019 AccorHotels certified review
« a very efficient hotel. »

very efficient stay. most things good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Jose G. C. Business - 28/02/2019 AccorHotels certified review
« excelente »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Aide Castellanos Gerente General

Ali Business - 24/02/2019 AccorHotels certified review
« Good to sleep »

didn't spend long time in hotel but was nice to have a rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aide Castellanos General Manager

Jeff H. Business - 18/02/2019 AccorHotels certified review
« Clean, comfortable, affordable hotel with a friendly and attentive staff »

This was my third stay at Hotel Ibis Mérida. Next time I am in Mérida, I will choose to stay here again, and I will recommend it to any friends or acquaintances that need a place to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aide Castellanos Gerente General

Omar J. Families - 18/02/2019 AccorHotels certified review

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aide Castellanos General Manager

Lms Couples - 14/02/2019 AccorHotels certified review
« Good Location, Unfriendly staff »

Staff needs to smile !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Pb Solo - 11/02/2019 AccorHotels certified review
« Hotel fails miserably with any hotel standard - Expensive at 50 usd »

Staff lies from checkin to checkout: A Platinum member, booked through Accor, no welcome drink offered, was given a room with only a bed, not the Ibis standard, and informed all rooms are equal. My stay was fully flexible, could cancel it; Manager comes up to secure business replacing with a room, Ibis standard, but at the cheap side... cracked basin and stained mirror, giving out the cheapness of the hotel. No amenities whatsoever. No safe box in the room. At night, lying there, notice bed smells sour, woke up several times with bad smell. Changed pillows, rotated blanket, decided to sleep with clothes on, a/c at full blast and window open. Mattress smelled nasty. At checkout hotel informed charge would be the same as Accor booking, yet dared to charge 10% more on credit card. Upon Accor evidence it took them 30 minutes to give money back, no apologies. The positive spin is with location, good, not ideal due to being on the wrong side of Paseo de Montejo, a 35 minute walk to down town, under a scorching weather. If they treat this bad a Platinum customer, imagine what they might do to the average guest. Expensive and so much better options at lower prices in this lovely city. I cannot recommend at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aide Castellanos Gerente General

Peter S. Families - 10/02/2019 AccorHotels certified review
« Really great. Everything perfect »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Anonymous Friends - 06/02/2019 AccorHotels certified review
« AGRADABLE »

SATISFACTORIA, CÓMODA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Aide Castellanos Gte General

Alexandre J. Business - 28/01/2019 AccorHotels certified review
« Not good at all »

From the bedroom I could listen to others TVs from the same floor. I could listen to the conversation from people who were in the bedroom beside mine. The bathroom is so small and there weren't any hygiene items. The breakfast was disgusting and almost the same menu everyday. The elevator was always dirty at night. The food (pasta) was over cooked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Anonymous Solo - 22/01/2019 AccorHotels certified review
« Very pleasant and comfortable »

The room was comfortable, quiet and clean. The shower had lots of pressure and hot water. The staff were friendly and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Jesus Business - 04/01/2019 AccorHotels certified review
« Comfortable place »

The hotel is a comfortable place to stay some days at Merida. The only thing is a regular kitchen service and regular meal of my point of view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aidé Castellanos General Manager

Salvador C. Families - 02/01/2019 AccorHotels certified review
« SATISFACTORIA »

SATISFACTORIA. AGRADO A MI FAMILIA.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Salvador C., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Aidé Castellanos General Manager

Anonymous Couples - 29/12/2018 AccorHotels certified review
« Perfect, cozy and clean »

Amazing I’m really satisfied with the facilities, but I don’t like at all the attention of the personnel, we are young to I don’t know if that was something wrong for them or they thought they can treat us different from older people, i just ask for more kind people to welcome us next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela P., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I asure a welcoming same for everyone, thank you for your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Ramirez AGM

Castulo R. R. Friends - 28/12/2018 AccorHotels certified review
« Management »

Very small room over priced , the room has a very strong smell so bad , there was no remote control for the t v I went downstairs to the front desk to get one and it wasn’t working , had to go back , very bad experience ! Nice people !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Castulo Ricardez R., Thank you very much for taking the time to share your comments regarding your stay at the ibis Merida. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our tv remote and the smelly room i will check it directly, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Daniela R. AGM

Del V. B. Families - 23/12/2018 AccorHotels certified review

Agradable, placentera, cordial

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Monica Del Valle V., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Daniela Ramirez AGM

Wr Business - 22/12/2018 AccorHotels certified review

There is no room service and only cold sandwiches 24/7

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilfrido R C., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We so sorry because probably you came late, but we have dinners in the restaurant at nigth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Ramirez AGM

Saturnino C. Couples - 21/12/2018 AccorHotels certified review
« Salida de rutina »

Estancia agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Saturnino C. Caamal, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Merida. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Daniela Ramirez AGM

Anonymous Couples - 15/12/2018 AccorHotels certified review
« Pretty good as usual with a couple of cleaning issues this time »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Victor I. C. Solo - 05/12/2018 AccorHotels certified review
« Average experience »

Friendly staff, always attentive. Maybe the hotel could use some remodeling and the rooms could be renovated and also made a little more modern. Just seemed basic. No toiletries in the bathroom room. No outlet plugs by the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

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