Hotel - Novotel Mumbai Juhu Beach
Novotel Hotel Novotel Hotel

Novotel Mumbai Juhu Beach Hotel

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3.5/5 2,075 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • CHHATRAPATI SHIVAJI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon

Catering

  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 164 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in Royal Suite
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 2,979 reviews

Our guest reviews for Novotel Mumbai Juhu Beach

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,075 reviews
AccorHotels certified review
Raja Couples - 17/02/2018
« Very bad »

Very poor room & not clean. No proper welcome. shower was not working ; water leakage even after checking by housekeeping not provided tea maker and water glass. we have to call and ask for tea maker; tea maker provided without coffee cup; each one provided after 15 mins. Totally the service was very bad and waste of money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Tushar Friends - 17/02/2018
« Worst staff behaviour and bad food quality »

The staff was so. Rude that they will. Not give you the room keys before 14:00. People on main desk was so. Rude u can't ask anything from Them. No amenities in room given by hotel. For each and every amenities I have to call them food was to bad in bar. Even in buffet their are limited food available with no taste. Worst hotel. I have ever stayed in Mumbai. This was the first and last time I have booked this hotel.

AccorHotels certified review
Badri G. Couples - 16/02/2018

The room I booked was not available. Had to stay in smoking area. Bathrooms were dirty and had to ask housekeeping to clean and also change bed sheets. Next day moved to different room which was slightly better. Computers in lobby were not workin. Front desk was nice enough to let me use their phone to call airline.

AccorHotels certified review
Janki B. Couples - 16/02/2018
« Worst hospitality experience ever! »

Highly unprofessional and inefficient staff. Worst hospitality service. Rooms were totally unsatisfactory. With air conditioner not working to basic amenities like dental kit missing.

AccorHotels certified review
Parth P. Couples - 16/02/2018
« Room »

Room is not good and fanishe allmost old and not cleaing good in room out side good but room is not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Pia S. Families - 16/02/2018
« Great location, excellent service - really impressed »

The staff at all levels were excellent. They were very caring and looked after us very well. I particularly want to commend Deepak and Nishikanth who served us at the Premium lounge - they were superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Sandeep B. Business - 16/02/2018
« I had a good stay at Novotel »

It was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Mritunjay Couples - 16/02/2018

Nothing great the staff are avg the food is okayish the rooms are quite poorly done for the standard of Novotel quite disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Rowan G. Couples - 15/02/2018
« Not good enough for Novotel; not up to standard »

Everything was poor except for airport pick up and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Abdul B. Business - 15/02/2018
« Not too pleasant as my previous stay »

Felt that the hotel is cutting down on cost, except a bottle of water nothing was available in the room for complementary tea, no shower gown, pillows were very old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mohammed, Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
S K. Business - 15/02/2018
« Good business hotel with convenient location. »

Experience was satisfactory. Staff was friendly and efficient. Very good bar with a great view of Juhu beach. Spa facilities were excellent. Room service and restaurant food were good. Ocean view room was given as reserved, but rooms need to be spruced up and corridors need to be livened up. We want the Novotel look.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Shreyansh G. Solo - 15/02/2018
« Unsatisfactory »

Your AC doesnt work and your toilets arent clean, you charge for extra soaps and toothbrushes.. all these very basic thins.. even after paying such an amount.

AccorHotels certified review
Aaaaa Business - 15/02/2018

Was not happy with check in as had to wait till 3p.m. till we were given our room which also did not have the bathroom amenities. Also any request to the guest desk was not replied to. Poor service .

AccorHotels certified review
Pankaj M. Business - 14/02/2018
« Excellent and satisfying »

Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Purvesh T. Couples - 14/02/2018
« Staff is rude and arrogant »

The staff is very rude and arrogant. It took one hour and three calls to get water in the room. Also my car was parked outside the hotel making it full of dirt. I think hotel should have proper parking facility. I am Accor plus member and this is my first experience at Novotel Juhu.

AccorHotels certified review
Sumeet Families - 13/02/2018
« great food, disappointing stay »

hotel property needs upgrade and better maintenance. amenities in room should atleast include moisturizer, separate soap for hand/ face and body, better quality shaving kit. room furniture and carpet should not be worn out. better noise reduction; i kept hearing noise from neighbouring rooms till 2 am. access to beach was closed due to a wedding beating the whole purpose of staying here for the location. kids play area is a joke. pool didnt give towels and we had to bring bathing towels from the room. But the butter chicken and pizza we ate and BF spread was really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Saloni R. Couples - 13/02/2018
« Not live upto it’s 5 star rating »

1.5 hour wait to check in with the staff constantly telling us “15 more mins”. No do not disturb sign availability. Too much policing around noise. Only saving grace was the nice room, views and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Kewal G. Business - 13/02/2018
« I just loved it. »

It was really nyc as checkin was perfectly smooth and aroma of room was ρнєиσмєиαℓ Nice breakfast and pool side is quite refreshing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Traveller F. U. Business - 12/02/2018
« Great Location, Clean Room, Good breakfast ....Zero Rated Service »

I had to choose this hotel because the ones I usually stay during my business trips to Mumbai was quite full this week. When I reached the hotel, I liked the location. It was on a quite locality and on the beach. The check-in took ages. The chap at the check-in did not know how to block payments with a GBP card. After many tries, he succeeded. In the meantime, he was putting the blame on my bank which made me to call the bank just to be reassured at all being ok from their side. I had a premier booking and was allocated a room at the 6th floor which had a view of the beach. The room itself was a bit tired- some of the colour from the furniture was off, there was stains on the sofa and one side of the sliding door was off the hook. However the bed was well made. I think the departments that works well in the hotel is the housekeeping and the in-room dining. The staff at the restaurant were cold. No courtesy to come and ask the guests rather they would wait for guests to call them to ask for tea/ coffee etc. Worse still, we were given wrong information when we went for a meal one fine evening. We were told that they would not server drinks and need to go to the bar who also servers à la carte only to find out from the bar they do only starters !!! huhh... The only positive about the hotel is the beach. The hotel has direct access to the beach. It is a nice sandy beach and very clean- although you do expect stray dogs when you take a stroll in the morning. The breakfast is quite sumptuous tool. It has a great selection and most importantly they make every little change each morning so you do not get tired of. The bar is no different from the rest of the hotel. You will struggle to find a staff there and when I walked down to the counter to ask for Smirnoff Vodka, aah I got such a stare from the counter chap as if I should have walked into a roadside dhaba instead of checking into his bar. Ok, I settled for absolute !!! Again, endless wait for someone to come to you. If you book premier package, you will have access to the premier lounge. I have never been to a lounge so dull and quiet. Wore, it has less variety in breakfast than the restaurant downstairs !!! They offer free drinks and snacks at the lounge between 6-8. Not sure how would people manage to get back to hotel before 8 amidst the rush hour traffic. I could not avail any of those. Overall, the service in this hotel as compared to other hotel in Mumbai is non-existent -throughout. Or perhaps, after staying in top-notch hotels in Mumbai including Novotel in Bangalore, I had high expectations from Novotel as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priyanka Pandey Front Office Manager

AccorHotels certified review
Shantanu S. Business - 11/02/2018
« Good hotel with poor service standards »

Good location, good rooms, good food but very poor service standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and learning to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priyanka Pandey Front Office Manager

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