Novotel Mumbai Juhu Beach Hotel 0 star

TripAdvisor rating 3.5/5 2,511 reviews
Novotel Mumbai Juhu Beach
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Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gada da Vida - Chic sea lounge overlooking the sea

  • Fitness Centre and outdoor swimming pool to soak yourself in the sun

  • Premier Rooms - lounge access with free cocktails for 2 hours and airport transfers free.

  • Rooms are currently under renovation. There will be minimal noise from 0900 a.m. to 7 p.m.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg
Juhu Beach
400 049
mumbai
india

Tel: +912266934444

Fax: (+91)22/66934455

Contact email

Check-in from 15h00

Check out up to 12h00

  • JUHU BUS STOP, 500M, 5 MINS :  

  • DN NAGAR METRO, 3 KM :  

  • By plane

    CHHATRAPATI SHIVAJI INTL AIRPORT At 8km / 4.97 miles - Shuttle paying

  • By plane

    DOMESTIC AIRPORT At 5.5km / 3.42 miles - Shuttle paying

  • By helicopter

    JUHU AERODROME, 10 MINS At 2.5km / 1.55 miles

  • By car

    COLABA, GATEWAY OF INDIA At 28km / 17.4 miles

  • By car

    MARINE DRIVE At 28km / 17.4 miles

  • By car

    WESTERN EXPRESS HIGHWAY At 4.5km / 2.8 miles

  • By train

    VILE PARLE STATION At 2.3km / 1.43 miles

GPS :19.108683, 72.824364

Our accommodations

Hotel offers 203 modern and spacious well rooms and suites with backdrops of Mumbai city. Book ocean view rooms to enjoy view of the Arabian sea. Room features, mini-bar, shower cubicle, bathroom amenities, free WiFi and working desk. Premier rooms and Suites offer access to Premier lounge with complimentary cocktail hours from 6pm to 8pm, airport transfers and 50% discount on laundry.

Superior King Bed City View

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Twin Bed City View

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior King Bed Ocean View

  • Max. number of persons: 3
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Twin Bed Ocean View

  • Max. number of persons: 3
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premier King Bed City View, Premier lounge access, Two way Airport Transfers

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premier Twin Bed City View, Premier Lounge access, Two way airport transfers

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premier King Bed Ocean View, Premier Lounge Access, Two Way Airport Transfer

  • Max. number of persons: 3
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive Suite King Bed City View, Premier Lounge Access, Two Way Airport Transfer

  • Max. number of persons: 4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive Suite King Bed Ocean View, Premier Lounge Access, Two Way Airport Transfer

  • Max. number of persons: 4
  • Area: From 55
  • Views: Ocean/Sea view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Royal Suite King Bed Ocean View

  • Max. number of persons: 4
  • Area: From 83
  • Views: Ocean/Sea view, Pool side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

SAMPAN-CHINESE DINING

Type of cuisine: Chinese

A legendary fine dining restaurant, located at the lobby level, serves delicious Chinese cuisine hand-crafted by our chefs.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE-PAN-INDIAN ALL DAY

Type of cuisine: Cafe

Our signature restaurant, serves a mélange of pan-Indian and world cuisines, 24 hrs a day. Located at the lobby level offering a lavish buffet & à-la-carte service, we recommend that you make prior reservations for lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAGEECHA-INDIAN DINING

Type of cuisine: Regional

Seasonal, terrace restaurant, features the forgotten recipes of ancient India painstakingly created by our chefs as a special, unlimited four course treats by the poolside.

Dinner

18:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIO-ITALIAN DINING

Type of cuisine: Italian

Olio means 'oil' in Italian. The name signifies the essence of the restaurant. Our specialty restaurant features live cooking, authentic Italian wood-fired pizza ovens. Located at the lobby level.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PECHE MIGNON

Type of cuisine: French

Juhu's Only French Pâtisserie, presents a lavish array of fresh and vibrantly flavoured pastries, breads with a variety of chocolates that are sure to hit every sweet spot. Located at the lobby level it produces luxurious and whimsical creations

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PREMIER LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy tailored services with exclusive Premier Lounge access: breakfast, unlimited Internet, secretarial services, business center/meeting room use, express check in/out, airport transfers, tea/coffee, and evening cocktails. Upgrade fee applies.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GADDA DA VIDA-CHIC SEA LOUNGE

Photo non contractuelle / Strictly non binding

Relax and enjoy modern contemporary music and a view of the Arabian Sea while sipping a cocktail in this chic sea lounge. Gadda da Vida is located at the lobby level and offers creative food and a wide range of beverages.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 440

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Mumbai Juhu Beach

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.5/5

4,638 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,511 reviews

what you see in the morning.

TripAdvisor rating 3.5/5

johnstonjohnnie Couples - 15/11/2019 TripAdvisor review

The web site is very miss leading. The actual decor is very out dated. Around the pool big tiles need water blasting and little tiles need replacement. But the staff from the curb right thru really pull the place up.

Dear Guest, Thank you for taking a moment to share your stay experience with us. I am very happy to note your appreciation for our staff services , however, it is with sincere regret that I noted your dissatisfaction with your pool side experience. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. I have personally looked into the concerns highlighted by you and have discussed the same with the respective teams for their attention. Thank you once again for your constructive comments. Our relationship with our guests is of paramount importance to us. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon. Regards, Gorav Arora General Manager

It was a fantastic stay.

Customer review rating 3.5/5

Harsh S. Families - 11/11/2019 Confirmed reviews AccorHotels

We enjoyed the stay at the hotel. The overall experience was superb and amazing. The front desk team Suyog and Avinash were very supportive and always helped with all concerns. Uday from banquet operations was very helpful for our events. Thanks to Chef Rajesh, he prepared food as per our request as well.

Dear Harsh S., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager

It was fine overall.

Customer review rating 3.5/5

Robert Families - 10/11/2019 Confirmed reviews AccorHotels

The room and hotel was very good. Breakfast was fantastic, the restaurants were just ok and overpriced. We scheduled a driver 2 days and the first day was great! The second day the driver would not take us where we wanted to go and forced us to go into stores we did not want to go to, I feel that he was getting paid to take us to these places.

Dear Roberto V., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive a positive feedback and we are glad that you enjoyed the rooms and our culinary offerings. I am rigorously following up with my team on the concerns raised by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. Thank you again for sharing your valuable feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager

Sub par.

Customer review rating 3.5/5

Anonymous Friends - 10/11/2019 Confirmed reviews AccorHotels

The hotel rooms are nice. Otherwise we made several requests to the front desks that were never completed or followed up on. The pool area is dirty, including soiled furniture, and simply not kept well. The pool itself looked nice. The restaurant attached had several hygiene and health code violations including: bird poop on all the outside furniture, nuts and crackers that are served before every meal and drinks are kept in a plastic bin outside that has been bitten through by rats and kept in that position since lord knows how long. I brought those concerns up with the manager of the restaurant. It could be a very nice hotel if they kept all areas as clean as the rooms. Also, your guest policy should change. It is absurd to expect that non guest invitees are not allowed past 10. I felt personally targeted because there is absolutely no way you can keep track of that without profiling. If it is an issue of security you should find a way that you can log non guest visitors.

Dear Erik A., Thank you for taking the time to tell us about your stay experience. I am truly disheartened to note the lapse in service you experienced. Rest assured, we have directly addressed this feedback with the respective teams to it this up strongly and avoid such recurrences in service. Please do accept my sincere apologies for the same. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Mumbai Juhu Beach. Sincerely, Gorav Arora General Manager

Okay okay stay

Customer review rating 3.5/5

Tushar Business - 08/11/2019 Confirmed reviews AccorHotels

Okay okay property. Not that much good and clean room . And bed & pillow like Oyo hotels

Dear Mr. Tusharkumar P., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. Please rest assured, we have well noted your valuable feedback for the room cleanliness, bed and the pillows and the same has been addressed with the concerned departments for their attention. It is our hope that you will give us another opportunity to serve you better in the near future. Sincerely, Gorav Arora General Manager

A wonderful stay in the beaches

Customer review rating 3.5/5

Dipannita D. Families - 07/11/2019 Confirmed reviews AccorHotels

I had booked the hotel because of its amazing location. But I must say the hotel was beyond expectations including the rooms and service.

Dear Kaushik D., I am glad that you liked the team and services provided by them. It's always a proud feeling which helps us to keep up the high spirit to serve our guest better and make them happy. It would be our immense pleasure to host you again. We look forward to your next visit. Sincerely, Gorav Arora General Manager

Pleasant and relaxing

Customer review rating 3.5/5

Saleem Couples - 07/11/2019 Confirmed reviews AccorHotels

It was a decent experience as the location was good and as expected the quality of service was great. Overall, a good polite staff especially at the time of check in made it really good for us. Thank you.

Dear Mr. Saleem B., I am glad that you liked our team and services provided by them. It's always a proud feeling which helps us to keep up the high spirit to serve our guest better and make them happy. It would be our immense pleasure to host you again. We look forward to your next visit. Sincerely, Gorav Arora General Manager

Below Average Service

TripAdvisor rating 3.5/5

hemendra_gandhi Family - 07/11/2019 TripAdvisor review

1.Check in took 45 mins. 2.When asked for additional room key, we were informed machine is not working and we will deliver it to the room. However no one delivered it to the room we went to the reception and collected it. 3. Gadda da Vida service extremely slow. 4. Asked for Masala Tea at breakfast table twice from 2 different waiters. None delivered. After follow up I was served tea made with chilled milk. Worse, the waiter was unapologetic when informed and did not care to take it away from the table.

Dear Mr. Hemendra Gandhi, Thank you for taking the time to write and post your feedback on TripAdvisor. It is with deep regrets that we note your dissatisfaction with your experience at the hotel. The gaps highlighted through your feedback have been carefully noted. Our aim and intent has always been to ensure that all employees are totally customer-focused and all guest concerns and requests are handled quickly and efficiently. Please allow me to assure you that this is a rare occurrence and will be addressed with the respective team members to improve the quality of our products and services to avoid such lapses in the future. It is our hope that you will give us another opportunity to serve you better in the near future. Thank you once again for your time and I look forward to welcoming you back. Regards, Gorav Arora General Manager

Good Relaxing Weekend. Thank You !!

Customer review rating 3.5/5

Jasmine M. Friends - 05/11/2019 Confirmed reviews AccorHotels

The hotel was very nice and the staff very hospitable and kind. Special mention of a young person by the name of Jeetu who greeted me with a smile at the Reception Desk during my check in and check out. He was going a great job in spite of a heavy desk. Thank You. A bit of the disappointment was that the famous pub Gadda Di Vadda was closed for sitting outside because of the rains and some renovation work which was going on. My main aim of visiting this hotel was to see the awesome sunset - but it could not be helped considering the erratic weather conditions. Else the entire stay was very good.

Dear Ms. Jasmine M., Your glowing compliments about our staff, service, and facilities were an absolute joy to read. Our greatest strength is our people and your recognition for them is heartening. I will definitely pass on your warm compliments to jeetu. He will be stunned to know this. It is indeed saddening that you couldn't enjoy the serene beauty of the Arabian sea having the direct access to the outdoor seating, the weather being responsible for the same. However, now that the monsoons are over we would love you have you back soon again so enjoy the beach view and our hospitality. My team and I assure you of our best services at all time and hope that Novotel Mumbai Juhu Beach remains your preferred hotel at all times. Sincerely, Gorav Arora General Manager
Customer review rating 3.5/5

Vijay P. Families - 04/11/2019 Confirmed reviews AccorHotels

1. I had booked a sea facing room but got a different room 2. Service for break fast was bad. One green tea took 30 mins to come 3. There was a chewing gum in my fresh plate!

Dear Mr.Vijay P., Thank you for taking the time to share feedback from your recent stay with us. I apologize for the unfortunate circumstances of your recent visit at our hotel and would like to state that this is by no means indicative of the service standards of Novotel Mumbai Juhu Beach. I have personally looked into the concerns highlighted by you and have discussed the same with my Executive Chef and Food & Beverage Manager for immediate improvements in these areas. Necessary measures will be taken to avoid issues of this nature in the future. It is our hope that you will give us the opportunity to better serve you in the near future. I would like to reiterate our commitment to high quality standards, and we will make sure you will experience it during your next visit with us. Sincerely, Gorav Arora General Manager
Customer review rating 3.5/5

Anonymous Couples - 01/11/2019 Confirmed reviews AccorHotels

Extremly happy, very much courteous staff.

Dear Ms. Shailija S., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager

Do not provide services early checking and let checkout

Customer review rating 3.5/5

Kishan D. Business - 31/10/2019 Confirmed reviews AccorHotels

Do not provide online checking facility and don’t understand the problem

Dear Mr. Kishan D., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. We are sorry that your experience was anything less than absolutely satisfactory. We addressed your concern with our team and understood that a complimentary early check in was provided on both your rooms and a complimentary late departure was offered as well. We appreciate your sharing your feedback and take it in the stride it is intended, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gorav Arora General Manager

A very comfortable stay with views of the sea

Customer review rating 3.5/5

Anonymous Couples - 30/10/2019 Confirmed reviews AccorHotels

We enjoyed our stay at the Novatel Juhu & were very pleased to get an upgrade to one of the renovated rooms which have been very tastefully done. The service at this hotel is always to a high standard. Breakfast as always is excellent with many choices.

Dear Mr. Neville I., Thank you for choosing Novotel Mumbai Juhu Beach as your preferred choice stay. We are delighted to read that you had an enjoyable stay and that you were pleased by the overall ambiance and facilities of the hotel. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Novotel Mumbai Juhu Beach remains your preferred hotel at all times. Sincerely, Gorav Arora General Manager

Wrong room

Customer review rating 3.5/5

Akash P. Couples - 30/10/2019 Confirmed reviews AccorHotels

We had booked for a room with queen size bed. Instead of that we were given 2 separate beds. Being a couple if we have to spend a night on 2 different beds, it's very bad. Not at all acceptable.

Dear Devanshi P., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. Rest assured, we reviewed and addressed your feedback in detail with the concerned department to understand that at check in it was notified that the original booking was made on twin bed ocean facing room. On your request for a king size bed, our agent offered the available city facing king bed as it was a last minute request. You selected the twin bed room of course given the beauty of the serene ocean view from there. We however appreciate you sharing your feedback and take it in the manner it is intended. Thank you for connecting with us by means of this feedback and we look forward for another opportunity of welcoming you so we can convey that your experiences were indeed an aberration from our normally high service standards. Sincerely, Gorav Arora General Manager

Doesn't have Novotel standay

Customer review rating 3.5/5

Viren Couples - 30/10/2019 Confirmed reviews AccorHotels

I had an worst experience The rooms were newly painted and smelling Worst was the lan line was not working could not contact room service front desk etc I had complained to the front desk for assistance But no help Worst part i received call on my mobile for room cleaning and check out

Dear Mr. Viren P., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am disheartened that your experience did not meet your expectations; please allow me to express my sincere apologies. The gaps highlighted through your feedback have been carefully noted as our aim and intent has always been to ensure that all employees are totally guest-focused and all guest concerns and requests are handled quickly and efficiently. Please allow me to assure you that this is a rare occurrence and will be addressed with the respective team members to improve the quality of our products and services to avoid the recurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gorav Arora General Manager

Not good services

Customer review rating 3.5/5

Nishant P. Couples - 29/10/2019 Confirmed reviews AccorHotels

1 -room give me 415pm 2-lobby Ac not work. 3-lobby restroom not clen. 4-in room no toilet paper 5- breakfast n dinner time no bady attended in dinner nobody serve me roti. 6-in breckdast I stay 20 minutes with plate no boday arrange table all staff are students no have experience Please some staff haire aged n experience person

Dear Mr. Nishant p., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. However, I am glad that our team could connect with you to address your concerns directly. It is only from feedback of valued guests such as yourself that we are able to identify any gaps in our service levels and product as we persist with our journey towards continuous improvement. Thank you again and it is our hope that you will give us another opportunity to serve you better in the near future. Sincerely, Gorav Arora General Manager

Good

Customer review rating 3.5/5

Excellent Business - 28/10/2019 Confirmed reviews AccorHotels

Very good

Dear Mr. Syed N., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager

Over-all the best Hotel in which I had stayed on three occasions.

Customer review rating 3.5/5

Capt.md.nazrul I. Business - 27/10/2019 Confirmed reviews AccorHotels

in one word it was pleasant stay on all occasions

Dear Mr. Nazrul I., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager

Stay on 22 Sept'19

Customer review rating 3.5/5

Vineet D. Business - 25/10/2019 Confirmed reviews AccorHotels

Had been an accor member since 2014-15 but was not treated as a loyal member. Was made to wait for nearly an hour then a room on 2nd floor was given.although a request was already sent for a higher floor room. Being a businessman , we hardly spent time in the hotel , it's just for that few hours of sleep we come to hotel. I showed my dissatisfaction to the front desk officer to which he said would try to See what he could do. He obliged me when I came back late in the night with a room change. Point is members should be treated better than what happened.

Dear Mr. Vineet d., Thank you for bringing to our attention the problem you encountered during your visit to the hotel. Please accept my sincere apologies for the inconvenience caused to you. Rest assured, your observations have been duly noted and I will personally address them with our team to avoid such lapse in the future. We have also updated your profile so during your next stay on wards, our team can take special care of your requirements. At Novotel, it is our constant endeavor to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to your continued patronage with us. Sincerely, Gorav Arora General Manager

I n my family has come here to celebrate my daughter's birthday

Customer review rating 3.5/5

Samad A. Families - 25/10/2019 Confirmed reviews AccorHotels

Goid

Dear Mr. Samad A., Thank you for taking the time to share feedback from your recent stay with us. We are glad that you enjoyed the service levels at the hotel and have carried back memories of your stay at our property. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Sincerely, Gorav Arora General Manager
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