Hotel - Novotel Mumbai Juhu Beach
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Novotel Mumbai Juhu Beach Hotel

3.5/5 2,259 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CHHATRAPATI SHIVAJI INTL AIRPORT (Paying)
    • DOMESTIC AIRPORT (Paying)
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon

Catering

  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Chic in decor and design aesthetics, starting at 29 Sqm the hotel comprises of 203 guest rooms which is inclusive of 131 Superior Rooms, 60 Premier Rooms, and 12 suites. Guests can choose between city facing and ocean facing rooms.

  • 203 rooms
  • 164 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in Royal Suite
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating 3,867 reviews

Our guest reviews for Novotel Mumbai Juhu Beach

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 2,259 reviews
Haashim G. Families - 12/12/2018 AccorHotels certified review
« Amazing »

It was absolutely amazing and home service was brilliant and pleasant thanks to akshay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shalaka Pisat

Monis M. Families - 11/12/2018 AccorHotels certified review
« Hotel was very nice, clean, good location, all rooms with sea view. Great food, helpful staff. »

Hotel is very good nice cooperative & friendly staff. Had dinner & Breakfast at The Square great choice of food. room was recently refurbished. Only problem was bed was small to accommodate our family of 2 Adults and 2 kids. Rainfall shower operation was little complicated and tough to operate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monis M., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murali Kumar, Rooms Division Manager

L. M. Families - 10/12/2018 AccorHotels certified review
« Lovely »

This was my second time with Novotel and I thoroughly enjoyed my stay - except for two small incidents.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lydmilla R., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murali Kumar, Rooms Division Manager

Anonymous Families - 10/12/2018 AccorHotels certified review
« Good room and service. »

I was there for a short time but the staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shalaka Pisat Guest Experience Manager

Geetanshi S. Solo - 09/12/2018 AccorHotels certified review
« It will be great if I'll get my left over belongings back »

Stay was overall good but it can be great if you can help me get my belongings back that i forgot in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geetanshi S., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.My team will be touch with you for the items left behind in the hotel room. You have extended your stay till 08th according to the records. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali Kumar, Rooms Division Manager

Stivan P. Couples - 09/12/2018 AccorHotels certified review
« Very Bad »

It was one of my worst experiences staying with Accor in india. Despite booking the room over the phone there was a 20% surge when i arrived at the property. The reservations staff ruchika/ rishika blatantly refused to accept the price offered. I wasn’t informed at the reception that I cannot extend my stay and only realized when I tried to extend the room that evening. Despite informing the manager and front desk, I was told to book another hotel and they couldn’t do anything about it. (That’s the lowest standards of customer service I have seen till date) I requested again since I had no choice, but despite that I didn’t get a follow up call till the next day until I made a noise that I wasn’t able to find another hotel at the last minute. Finally we were granted an extension with the tariff that was proposed over the phone the previous night. The premier lounge access was decent with a limited spread . Highly appreciated the 2 staff Prashanth and the intern Junaid. Who certainly had very high standards of service. Accor needs more stuff like Prashant and Junaid who go the extra mile to make the customer feel special.

D S. R. Business - 09/12/2018 AccorHotels certified review
« Had a good stay »

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ds R., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murali Kumar, Rooms Division Manager

Rohitash K. Couples - 08/12/2018 AccorHotels certified review
« Disgusting way of fleecing guests in the guise of “smoking charge” »

I paid full rate for the room and asked for a smoking room the staff at the reception even apologised for giving me a twin bed room instead of king bed never bothered informing that the room is non smoking My room service plus restaurant bill for one night was in the excess of 30k we did not pay attention to the small placard kept in the room which says there’s a fine for smoking While checking out I was asked if I smoked in the room I never denied it still they proceeded to show me pictures of my room with cigarette buds in a used mug & added the fine to my bill This is completely unacceptable and I do not appreciate being treated like a criminal have informed my staff that Novotel Juhu is now completely blacklisted from my travel bookings for the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohitash k., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I understand smoking charges disturbed you but smoking in a non-smoking room will be inconvenience to the next guest occupying the room. We have to remove the smoking odor and give a fresh room to the next customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali Kumar, Rooms Division Manager

Panna V. Families - 07/12/2018 AccorHotels certified review
« VERY PATHETIC EXPERIENCE »

WORST

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mona D., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Pre-Authorization is a regular procedure followed in hotels for payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali Kumar, Rooms Division Manager

Mani S. V. Business - 07/12/2018 AccorHotels certified review
« Stay in a mid tier hotel struggling to live to Novotel’ repute »

Property was apparently not living upto what Novotel standards are. My room has faded floor mat, bathroom doors have fungus covered and mostly room looks a bit like the one of 90’s established and poorly maintained!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mani V., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali Kumar, Rooms Division Manager

M. Solo - 06/12/2018 AccorHotels certified review
« Good »

Very good , except able

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syed M., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murali Kumar, Room Division Manager

Couples - 06/12/2018 TripAdvisor review
« Annoying Stay »

Right from the check-in process we have had a terrible experience for our stay. I was standing in the queue for Accor Silver or above members and was asked to move to a regular queue by the person on the reception. I showed him the board they had put up along with my card, yet I was asked to shift queue!! When the hotel doesn't want to treat priority guests like one, its a disappointment. There was renovation work going on at the floors above ours, we weren't informed about the same prior to our stay, The constant noise was annoying, despite several requests made to tone it down, no attention was paid to it. The hand faucet was broken in the bathroom. The carpets in the room are worn out ... The room is not vacuumed properly. The beds are pretty uncomfortable for a hotel claiming itself as a 5* or 4* ... The windows were scheduled for cleaning on one of the days we picked to stay ... there goes the extra money paid for a sea-view room ... I can go on and on ... but the crux of the matter is that we were disappointed that we picked this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear romildoshi, Namaste from Novotel Mumbai Juhu Beach! We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to post a review about your experience. I am disappointed to read that you didn’t enjoy your stay with us. Please accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that your feedback is being looked into and appropriate action is taken to prevent any guests being similarly inconvenienced in the future. It is our constant endeavour to offer our discerning guests, quality experience during their stay and I hope you will not let this incident mar your perception of our service standards and will give us another opportunity to serve you again. Warm Regards, Nishant Agarwal General Manager

Kiran K. K. W. A. N. :. 3. Business - 05/12/2018 AccorHotels certified review
« Accor points not updating »

Every time I check in at this hotel, I will give my Accor membership no at the reception and they ensure that it’s updated and I will get points. But none of the time I get it. And I need to send email to customer care to get updated but not all the time it gets updated. So you need to take care when the reception team says updated , but it’s not true I do not get any update on Accor points. It was the same case for my nov 28th trip also. No points yet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiran K., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My team is checking on your Le Club credit points and will be updating you shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali K. Rooms Division Manager

Sanjay L. Solo - 05/12/2018 AccorHotels certified review
« Hotel renovation and not informed. Drilling n banging notice starts as early as 8am.then moved to another floor without any facilities of the floor.staff are just trained to say sorry but no action. »

Bad experience and won't stay again here .my plan to travel again end of the month but will stay in next door hotel. Poor service ,no regetes of guest inconvenience. I am staying in this propert for the past 13yrs when it was holiday inn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay L., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our hotel renovation is on going and it was mentioned in your reservation confirmation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murali Kumar, Rooms Division Manager

Navin M. Families - 04/12/2018 AccorHotels certified review
« Very dissatisfied and extremely disappointed being an Accor group member. »

The rooms lacked maintenance. Taps leaking. Shower head dirty air conditioning did not work properly as it was controlled by reception office. Carpets were very dirty. Stained and not cleaned. TV was not working had to call maintenance people few times. Breakfast disappointing little variety and the room card key never worked. Reception unfriendly and get treated like untrustworthy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I have shared your feedback with the concern Department Head. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shalaka Pisat

Not P. A. Solo - 04/12/2018 AccorHotels certified review
« Nonsense »

They have sent a non customer an email without verifying their identity

Suresh M. Couples - 04/12/2018 AccorHotels certified review
« Everything was great »

The stay at Novotel at Mumbai was great. The welcome into the hotel staff was warmed and I felt at treated well, especially as an Accor plus member. In addition, the room was fantastic. The carpets were vacuumed cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shalaka Pisat

Yasmin E. Families - 04/12/2018 AccorHotels certified review

Cleanliness, staff were friendly,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shalaka Pisat

Sharmila Business - 04/12/2018 AccorHotels certified review
« The room was good and the food was great »

Doesn't feel like a 5 star, but the room is good, food is surprisingly good, restaurant staff at breakfast time is very attentive, courteous. place is clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shalaka Pisat

Sharif D. R. Solo - 04/12/2018 AccorHotels certified review
« great location, warm feeling »

I am a repeat customer and i come back because of the location, a positive energy in the hotel and some really good staff. There are flaws which repeat time and again. While during my last stay housekeeping was outstanding - usually a weak area - was down again and inconsistent particularly the folks in the evening. The front office is much better than before but I miss Priyanka - she was super. I am still waiting for my points to be recorded in my member account - a problem that Novotel Juhu repeats almost every time - don't know why. I had two consecutive stays - five nights and two nights. Only two nights show in my account, not the five other! The team at the Premier Lounge is exceptional, including the trainees. Bageecha is really good but the team at times have no clue of what they are serving. Having said all of this I do think the rooms are far better but the plumbing is a problem besides the drainage. As the water heads to the room door I landed up slipping badly. Yet, I had a really good stay as I love this property which is why I would rather give candid feedback as I will surely return. I also must thank the team for the upgrade. Also the manager at Square was helpful and Chandan at the lobby cafe is a star although I miss Zeeshan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharif Dinanath R., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murali Kumar, Rooms Division Manager

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