Hotel - Mercure Pontianak
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Mercure Hotel

Mercure Pontianak

Jalan Jenderal Ahmad Yani, 91  West Kalimantan 
78124  PONTIANAK
INDONESIA

475 reviews
TripAdvisor Rating Based on 475 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Manual temperature control
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Pontianak

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 475 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 20/05/2017
« Good and Bad »

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denniscyc, Thank you for taking your time to share your experience at Mercure Pontianak and also for your suggestion. We would like to apologize for your inconvenience while stay here. In Mercure, we always improve our performance including our product and service. We hope you will give us the opportunity of welcoming you again in the future. Best regards, Rudin Ruslan General Manager

TripAdvisor review
Solo travel - 13/09/2016
« best hotel in town »

staying for 3 nights here and the location of the hotel was very convenient as it was quite near to the airport and near to a shopping. (walking distance) The food serve in the restaurant was great and not too pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lawrence. N, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your future brings you back to Pontianak, we would be more than grateful to welcoming you Sincerely, Rudin Ruslan General Manager

TripAdvisor review
Family - 25/08/2016
« good value and location »

This mercure is always my first choice. It is located next to the biggest shopping mall in pontianak (just need the short distance walking). The room is quite spacious and clean. The employees are friendly and very helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Honggo, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your future brings you back to Pontianak, we would be more than grateful to welcoming you Sincerely, Rudin Ruslan General Manager

TripAdvisor review
Family - 07/05/2016
« Noise from across the hotel »

I traveled with my family (wife and two young children) and stayed at two deluxe rooms for three nights. Thanks to Miss Adel, the hotel manager, for arranging joint rooms on 5th floor of the main building (it was difficult to get joint rooms). The rooms were facing the main road and sufficient in size and the air cons were in a perfect functioning. Although it was a fine stay, however, there were music performance across the hotel for three consecutive nights, which had been disturbing. Not until around 11 p.m. then the performance ceased (this happened every night). As for the children, they had a rough time to get a normal sleeping time (around 9 p.m.) and my 5 year-old boy even made repeating complaints to me that it was too noisy and he couldn't get to sleep. We reported this to the front desk but nothing they/the hotel can do about it. Understood their position but at least, they could think about moving us to rooms at the other side of the hotel or to the newer building located behind the main building, to avoid the noises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Martin, Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. We shall certainly have a look at the noisy sound from music performance,and the solution should we move the rooms. Lets be re-assured that I’ll be sharing your comment with my team. As for the noise room, our front office department discovered that the solution to move room for future you experienced. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and please feel free to contact me directly at fom@mercurepontianak.com or my personal phone number (0853-860-55586) for any future visit so that I can look into it personally. All of us look forward to welcoming you back in the near future so you can notice the improvement. Best Regards Ferry Fahlevy Front Office Manager

TripAdvisor review
Friends getaway - 05/02/2016
« Nice clean hotel »

Hotel was clean and centrally located, close to a mall in town. Located on a major road. Room is designed in modern touch. Not far from airport. It's a place you want to stay while you're away from your home!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyceadam, Thank you for taking your time to write positive feedback in Tripadvisor. We are very happy to know that you were satisfied with your stay with us in Mercure Pontianak. Your feedback was already shared to our Management and Team and it motivates us to maintain our quality, product and service. We are looking forward to welcoming you again in the near future and success for you. Regards, Jekson MANALU

TripAdvisor review
Business - 21/12/2015
« Great Stay »

Room is very clean, modern, Wifi conection fast enough. Pool is big enough for just light exercise, they have standart fitness equipment Breakfast menu quite good, i realy enjoy it. The great things is i can have a good quality of coffee in the morning. Good Job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny_Gunawan, Warmest Greeting from Equator City, Thank you for taking your time to write positive feedback in Tripadvisor. We are very happy to have you here in Mercure Pontianak. Your feedback already share to our Management Team and its motivate us to maintain our quality and product compliance with Mercure standard. We are welcoming you again in the next future. Have a pleasant day.... Sincerely yours, Moddy Sumayku PR Manager

TripAdvisor review
Business - 27/11/2015
« Unprofessional management! »

Upon arrival, my Gold status was acknowledged, but that was it. Rooms are OK but fairly standard. Laundry service does not respect instructions and when laundry came back, I was asked t o pay cash. Next, I order room service and when the delivery comes, again request for cash payment! In God we trust, all others pay cash, right? Breakfast is poor and at busy times, many plates remain empty. Check out ... tried to charge laundry on the bill which I had to pay cash. This hotel does not meet the standard I am used to with the Accor Group. Disappointing hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre Mahy, Greeting from Equator, Thank you for trusting us welcoming you with our service and product at Mercure Hotels Pontianak. We are notice about your review about our laundry policy and room service. We were investigate our staff and re train them about how to inform the guest politely about our policy who take cash from the guest if they have no deposit upon check in. We do understand your feelings and we apologize for the inconvenience caused. And about the breakfast i already inform to F&B Manager and Chef to ensure it will not happen again in a future when you comeback with us in Mercure Pontianak. Most of all thank you for staying with us and taking your time to write some review in Tripadvisor. We hope you have more pleasant experience in the next visit. sincerely yours, Moddy Sumayku PR Manager

TripAdvisor review
nanung_ac Solo travel - 11/09/2015
« very confortable stay »

Actually, it has been a very enjoyable moment during my two-night stay in Pontianak. Moreover, I stayed at Mercure Hotel Pontianak. The staff was friendly and helpful. The hotel rate I paid was also very unexpensive. Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nanung_ac Warmest greeting from Mercure Hotels Pontianak, Thank for staying with us with the last two days during your visit in Pontianak. We are very happy to have you in our hotel. Your positive feedback encourage us to always give the very best we have in term of service and product. We are waiting you again very near future to stay with us. Have a nice day! Kind regards, Moddy Sumayku PR Manager

TripAdvisor review
Magillcc Business - 21/05/2015
« Fantastic saff »

The hotel is well situated with good facilities and excellent staff. Check-in and check-out were fast and efficient and the room and restaurant staff very helpful, pleasant and friendly. However, if you are allergic to smoke you will have problems. The lounge area does not seem to be non-smoking as there were many men smoking while enjoying music in the evening. Hence only smokers can really enjoy the entertainment. Sad because it was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magillcc, Warmest Greetings from Mercure Hotels Pontianak, Thank you for taking your time to write positive feedback trough Tripadvisor. We are happy to have you in our hotel. Your feedback already forward to management team and it motivate us to always give the best we can to every guest we have in our hotel especially like you. We also notice about our lounge that you mention in your review, on behalf of management we do apologize for the inconvenience caused. We hope we can find the best solutions for your feedback regarding our lounge. Once again thank you for your kind feedback. We are waiting you to comeback again in our hotel for the next future. Have a nice day. Kindly regards, Moddy Sumayku PR Manager

TripAdvisor review
budisan-rbs Business - 18/04/2015
« Good location, nice view, good service but ... »

everything is perfect unless i had less time to enjoy hotel facilities, cos i spend more time travel over cities in west kalimantan. staffs polite and quick services, location near to the mall where i can taste various food, but none local traditional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Budisan-rds, Greeting from Mercure Hotel Pontianak, Thank you for sharing your good experience in Tripadvisor about our hotel. Your positive feedback already forward to management team and for sure we are very happy to get it from you. It's motivate us to do our best in term of service and product. We are welcoming you back again in a future. Regards, Moddy Sumayku PR manager

TripAdvisor review
Friends getaway - 12/03/2015
« Pontianak Experience »

Very reasonably priced hotel conveniently located close to a big shopping mall. Food at the restaurant is quite tasty too. Check-in was slightly slow. Would most likely stay at this property again. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ptrcks, Warmest greeting from Equator! Thank you for your kindly feedback to us during your stay in Mercure Hotels Pontianak. Your feedback already forwarded to our management team. We are very motivated by your feedback to maintain our service and product more better than the previous one. We are sorry for the inconvenience you experienced in Front Office. We trained our staff to avoid it would happened again in a future. Thank you for staying with us, we are waiting you to coming back. Have a pleasant day. Faithfully yours, Moddy Sumayku PR Manager

TripAdvisor review
Solo travel - 19/02/2015
« Satisfy »

Staying at Mercure Pontianak was very convenience and satisfied. The process of booking was also very easy. The rate was not really high even tough it was a weekend day. Hence, it was very amazingly trip at Pontianak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest Nanung_AC Warmest Greeting from Mercure Hotel Pontianak, Thank you for your positive feedback in Tripadvisor choosing our hotel as your hospitality during your visit in Pontianak. Your comment already forwarded to Management team. We are very happy and it's motivated us to always give our best to all our guest in hotel especially guest like you. we are welcoming you back in a future. Have a nice day. Sincerely yours, Moddy Sumayku PR Manager

TripAdvisor review
Whjo04 Family - 06/01/2015
« Below expectation »

Overall, it is below my expectation for a 4 stars hotel. Hall way to the room is always dirty. Not a very good location if you do not know your way around town. Positive point(s), room is acceptable (size and cleanliness); swimming pool and wifi Negative: towel in the room is not clean properly, location is quite far from town and hallway is dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Whjo04, Warmest Greeting from Mercure Hotels Pontianak. Thank you for choosing our hotel and taking your time to write some comments in Tripadvisor. We are notice about your concern regarding our rooms and location. Your comment already forward to Management Team especially House Keeping team and re train our staff to ensure it will not happened again in a future and always try to keep our service and product compliance with Mercures brands worldwide to completed guest satisfaction as our main concern. If you have any disposal matter, you can contact me directly trough my email prm@mercurepontianak.com. We are welcoming you back in a future. Thank you. Sincerely yours, Moddy Sumayku PR Manager

TripAdvisor review
Thesis B Business - 03/11/2014
« Excellent hotel »

I stayed only for an overnight at this hotel but in general hotel facilities and services are extremely excellent. Only need less than 10 minutes to check in and walked into my room, the room was so nice and breakfast was really great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs Tesis B Warmest Greeting from Mercure Pontianak, First, we would like to thank you for taking your time to write a good review in Tripadvisor. I already forward your comment to management team. We are most happy to have you here in Mercure Pontianak. Thank you for choosing Mercure Pontianak during your visit in West Kalimantan. We are hoping you visit us again in very near future. Kindly Regards, Moddy Sumayku PR Manager

TripAdvisor review
Suwito C Business - 13/10/2014
« Enjoyable Stay »

Mercure Pontianak is one of the best hotel in Pontianak. Service is warm from staffs and they are very helpful. Room is large and ambience is set to make us feel at home. Overall satisfied and will stay here again on next visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Miss Suwito , Warmest Greetings from Mercure Hotel Pontianak. We are very happy to have a good review from you. Your good review already forward to our management team and highly appreciate your comment as our motivation to keep maintain our quality product and service. Thank you for choosing Mercure Pontianak and taking your time to write comment in Tripadvisor. We hope we could have your visit in a very near future. Best regards, Moddy Sumayku PR Manager

TripAdvisor review
DanielHii Business - 12/10/2014
« Terrible experience »

First of all, the hotel appearance not really seems like 4 stars at all, but the room is acceptable. The reservation is bad even i got confirmation code online. But the system show no records at all. The swimming pool is condition is bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Hii Warmest Greetings from Mercure Hotel Pontianak. First, on behalf management we would like to thank you for choosing Mercure Hotel as your place to stay during your visit in Pontianak. We are noticed about your comments regarding your reservation code not appear in our system. We already forward your comment to the department concern also to find out in our system. We do apologize for the inconvenience caused. And we ensure that would not happen again in a future. Thank you for your taking your time to write your comments in Tripadvisor. We are welcoming you back in a future. Regards, Moddy Sumayku PR Manager

TripAdvisor review
Business - 11/10/2014
« room security Very Low »

Room security very low . Another guest staying at this hotel, Gained assess to our room.With her room key . Fortunity we were in the room at the time. wE ALSO HAD TO REPEATEDLY have our digital door swipe card reprogrammed , as we were repeated lock out of our own room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil R. Warm Greetings from Mercure Hotels Pontianak. On behalf management team we thank you for taking your time to write in Tripadvisor. We are notice for the inconvenience caused in your room during your stay. We do apologize and forwarded your information to Management, to ensure it would not happen again in a future. We are thank you for choosing Mercure Hotels Pontianak as your hotel, whilst your in Indonesia. We are welcoming back you again in a future. Sincerely, Moddy Sumayku PR Manager

TripAdvisor review
Angela196165 Solo travel - 30/09/2014
« Short stay advised »

The hotel has a welcoming reception and the staff are very kind and helpful. The room was a good size but the cleanliness was not. I had to call the cleaners back to sweep by the side of the desk where there were two large pieces of rubbish. The spare pillow was in a dirty pillowcase which was changed. The staff were happy to oblige in all of this but it should not have been necessary. Due a change in management it is no longer possible to charge taxis etc to the room so plenty of cash is needed. They did organise a taxi to a money changer for me. The trip to the Equator monument was the highlight. A great experience. There are no pavements in the city. It is congested and the air quality is poor. It is dirty. I did walk to the nearby Mall but crossing a road - well you take your life in your hands! It is not safe to go out alone and there is nowhere to walk. One day is enough. The level of English is poor - but then so is my Bahasa Indonesian! I a only pleased that I shall not have to go there again. The airport - words fail me. Breakfast at the hotel was very good and the bar food well presented and tasty. Sadly there was no tonic water for my Gin. The red wine was particularly good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela196165, Warmest Greeting from Mercure Hotel Pontianak, Thank you for taking your time to write positive and neutral feedback to us. We are notice that our cleanliness are not meet your expectation. Your input already forward to department concern. We do apologize for the inconvenience caused. And promise that will never happened again. Once again we are Thank You for choosing Mercure Hotel Pontianak as your stay during your visit in West Kalimantan. We are welcoming you back in a future. Sincerely yours, Moddy Sumayku PR Manager

TripAdvisor review
Family - 10/06/2014
« Mercure Pontianak »

helpful reception staff but cant remember their names. most of them are focus and dedicated. location was closed to Mall but if raining quite difficult to go unless provide shuttle breakfast selection good room ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs Hamdan H. Greetings from the Equator city, We are happy to receive your feedback and more than happy to know that you are satisfied with our service especially our Front Office Team, Breakfast and room. Thank you very much for your compliment, and I will share this to all the staff in General Meeting. I believe this will motivate them to give better service to all of our guest. Then, it will be our pleasure to welcoming you again in the nearest visit to Pontianak. Thank you very much. Faithfully, Moddy Sumayku Public Relations Manager Mercure Pontianak

TripAdvisor review
Richard_Simamora Business - 22/05/2014
« Good Sleep!! »

Hotel Near to the mall, city town, near to airport and any Branch Garuda Indonesia helping for City Check In and or purchase and reschedule Air Ticket...Good Breakfast, but poor for swimming pool for Hotel 4 star....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Warm Greetings from Equator! I would like to thank you for your good feedback regarding your last stay experience in Mercure Pontianak. I appreciate your input and for sure will check the pool and take immediately action related to your comment. I do apologize for un-convenience occur. We do hope we could serve you better in the near future. Kindly regards, Moddy Sumayku PR Manager

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