Hotel - Mercure Pontianak
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Mercure Hotel

Mercure Pontianak

Jalan Jenderal Ahmad Yani, 91  West Kalimantan 
78124  PONTIANAK
INDONESIA

489 reviews
TripAdvisor Rating Based on 489 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Manual temperature control
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,256 reviews

Our guest reviews for Mercure Pontianak

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 489 reviews
AccorHotels certified review
Is Business - 18/09/2017
« good service »

the sales staff Robert in Mercure Pontianak gave us service excellent.

AccorHotels certified review
Erick E. Business - 18/09/2017
« Satisfy »

Satisfied as expected. Although would be the smallest Mercure i've ever visited. Check in and check out process are okay with friendly staffs.

AccorHotels certified review
Aloy Business - 15/09/2017
« ROOM 621 »

An environmentally frendly room. What a great idea! Setting was comfortable. Smoke-free even though on a smoking floor.

AccorHotels certified review
Mohanarajan Business - 15/09/2017
« Amazing & Shall Definitely Return »

Very friendly staff and good facilities within walking distance to a mall close by

AccorHotels certified review
Yusuf A. P. Business - 14/09/2017
« Everything's as expected »

It was nice. Room was clean and spacious, bathroom was so nice and comfortable. Probably need more variation on food, but overall is good!

AccorHotels certified review
Charly T. A. Families - 14/09/2017

very nice, the food is delicious n comportable

AccorHotels certified review
Bambang Business - 13/09/2017
« Nice service, »

Nice servive but the food were too expensive, beside that, the breakfast tasteless..

AccorHotels certified review
Hengky K. Business - 12/09/2017
« Nice »

Nice service when I'm stay at thus hotel...more improve employe to be nice person to every guest,so can make guest like at home

AccorHotels certified review
Tong Families - 12/09/2017
« nice »

nicer if we had free breakfast

AccorHotels certified review
Samuel H. Business - 11/09/2017
« Satisfied »

Good hotel, keep improving

AccorHotels certified review
Joe K. Families - 07/09/2017
« Ms. »

Check in was slow. Staff is friendly and smiley.

AccorHotels certified review
Nila S. Business - 07/09/2017
« Reccomended hotel »

Its a good and nice place to stay near the shopping mall, a good room and clean, good food and very friendly staff.

AccorHotels certified review
Yudhistira R. Families - 06/09/2017

The service was good

AccorHotels certified review
Desy Families - 06/09/2017
« There will be no second times »

This is my first time writing a review about the hotel that I stayed and the first time for me trying to stay in a hotel under Accor group management. I was very disappointed with Mercure Pontianak which is a 4 star hotel. The first time when we entered the hotel, we had difficulty finding the location due to the less high signage position and did not eye catching. Likewise when we get out of the hotel, there is no parking attendant who helps handle the vehicle. The next day we were staying, the janitor cleaned our room and was not cleaned completely. In the bathroom there was still a spilled soap before we left the hotel and it was not cleaned, otherwise the room was not cleaned up because there was left over tissue left under the chair. For a variety of food at breakfast is pretty good and tastes good too. However, when we ask for a baby seat, chairs are not cleaned first and still many sticks of food from previous users. After we cleans it ourselves, the seat still smells. Not surprisingly, if you see the storage area stacked with unused items near the stairs to the pool. Talking about swimming pools, the pool water is also murky and dirty. After that, the hairdryer in the bathroom is not appropriate for a 4 star hotel. Inside the hotel there is a Garuda Ticketing Office which they think can help to check in. I checked out the hotel on Sunday and the Garuda office started operating at 9 am. I went to the office at 9:10 am to ask for help check in but the staff was still not ready and after I waited 5 minutes still no staff came out to serve, I finally stayed away. So there will be a second time for us to stay at this hotel.

AccorHotels certified review
Ari Business - 29/08/2017
« Excellent »

Clean room, comfortable for having a rest, but.. very little complimentary mineral water..

AccorHotels certified review
Anonymous Families - 28/08/2017

Stay here only for 1 night, but i like the hospitality. Sure will come back again

AccorHotels certified review
Thamrin S. Business - 28/08/2017
« Good »

Service was good but need to take attention more for room sanitation

AccorHotels certified review
Shaiful B. B. H. Business - 28/08/2017
« Comfortable and friendly »

It is a wonderful hotel to stay in Pontianak with experiance and friendly management.

AccorHotels certified review
Sartono H. Families - 24/08/2017
« Weekend Getaway unfulfilled »

Was using my free night stay at Mercure Pontianak as a weekend getaway. Was Planning on an afternoon swimming session for the kids, a nite out watching latest Disney's Cars 3, and a car free day run in-front of the hotel. Alas, the swimming pool was booked by a wedding couple, thus we can not use it for the the afternoon swim. The duty manager was kind enough to hear my complain and compensate us with free breakfast for the next morning. The movie nite was a disappointment because it was only showing at afternoon, and the car free day was cancelled. Thus our weekend getaway plan was ruinned. But we use the morning for a swimming pool play for the kids. But the water seems muddy and have not been change for a while.

AccorHotels certified review
Mario Business - 22/08/2017
« Dissapointing »

After checkout, i called your hotel front desk 4 times, asking whether i left my ID card (KTP) in the hotel or no. I lost my ID card (KTP) and with high probability i might left it at the hotel. I ask the guy (& girl) who answered my call to please call me back and let me know whether they found my ID card or no because i have to chase my flight back to JKT. Up until now, NO ONE HAS CALLED ME BACK. Thank you.

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