Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 595 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,349 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 595 reviews
Ans Couples - 15/10/2018 AccorHotels certified review

we happy, Very good

Heri H. Business - 12/10/2018 AccorHotels certified review
« not satisfied »

air conditioner is not cooling properly, still hot...i call to fix it but it still not run well

Hans A. S. Business - 12/10/2018 AccorHotels certified review
« Good service with many miscomunication during my stay »

I made a book for this hotel with 2 different booking code. But many mistake and miscomunication during my stay there.

Viona V. Couples - 11/10/2018 AccorHotels certified review
« Love the room »

I really like the location of this hotel. also like the modern design of room, especially the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Viona Lolista , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Nurhani Couples - 11/10/2018 AccorHotels certified review
« Below expectation »

The small cushions on each bed is so smelly. My call to housekeeping to get it changed was ignored. The usual toiletries was not complete upon check in eg one toothbrush instead of two, no shower gel. I called a few times to request for the iron n iron board until finally they said they don't have iron to provide us. Nevertheless, they offerred to iron for us but not more than 2 pieces, which is inconvenient. At breakfast, one of the counter that cook omelette and noodles are not tended by any staff even though there are ingredients available in the counter, which was disappointing. The room is rather small for its grade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nurhani Aba Ibrahim, First of all, thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. Behalf of Mercure Pontianak City Center, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

Martin Business - 11/10/2018 AccorHotels certified review
« a comfortable hotel »

nice rooms, friendly service, various dishes. one of the beautiful hotels I have ever visited in Pontianak. always maintain room service and service well. Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin. We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Ali Z. A. Friends - 10/10/2018 AccorHotels certified review
« Not so satisfied as before :( »

I called the hotel in the morning telling them I would checked in late in the evening and booked a room with twin beds for I was with a work colleague. When I arrived, I got a double bed room. I had to change twice before I got the right room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali Zainal , MR {guest_last_name}, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

M. R. R. Solo - 09/10/2018 AccorHotels certified review
« Quite place »

I just stay for one night but i'm satisfied stay on it. many composition egg not only fried egg...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifky Rosadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Bara Solo - 06/10/2018 AccorHotels certified review
« Very good »

Nice room, helpful staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bhara, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Mohamad S. Families - 06/10/2018 AccorHotels certified review
« Great »

The airconditioning in the room was not cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamad S. Sani, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Andhika R. Business - 02/10/2018 AccorHotels certified review
« I stayed in room 210, it was clean and neat, but the AC was not so cold »

I stayed in room 210, it was clean and neat, but the AC was not so cold. The breakfast was great. Next time I want to swim there.. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andhika R., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. We glad that you like our room and breakfast menus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

Roos Business - 30/09/2018 AccorHotels certified review
« Great, but not that great! »

All are OK, except tables for breakfast were not sufficient. Got no table available yo have breakfast.

Anonymous Solo - 29/09/2018 AccorHotels certified review

Pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rizky, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Amanda Business - 28/09/2018 AccorHotels certified review
« Lumayan »

Need improvement in term of services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amanda, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Astri Business - 26/09/2018 AccorHotels certified review
« good »

please, mind the air conditioner, because when I stayed at the hotel last week, the ac is not really cold. thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Astri Nur Afida, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Arief D. P. Business - 25/09/2018 AccorHotels certified review
« Good Pleasure »

Convenient rooms and facilities, but the dining area is quite small and offering less chairs for customers to take a breakfast in the morning, so customers got less privacy and must sit narrow to strangers.

Anonymous Solo - 25/09/2018 AccorHotels certified review

Need improvement but overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alina, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Rita S. Friends - 25/09/2018 AccorHotels certified review

Im happy, the service’s good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rita s., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Business - 25/09/2018 AccorHotels certified review

Big thumb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Leana, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Business - 20/09/2018 AccorHotels certified review
« Good »

As usual I always stay at Mercure Pontianak if I have meeting in this town, the receiption already know what I want, in fact they know my name, they warmly welcome, the last time I was stay in Mercure they upgrade my room to deluxe thanks to Mr Harry, because there is no available non smoking in superior room. Mercure always my first choice to stay like my second home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andri Rizo, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. Thank you for choosing and staying with us, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

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