Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

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4.0/5 525 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Manual temperature control
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,669 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 525 reviews
AccorHotels certified review
Michael Couples - 18/02/2018
« Average »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Michael Adrianto N , Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry Fahlevy Front Office Manager

AccorHotels certified review
Zariman Business - 17/02/2018
« SATISFACTORY »

i stayed in 2 rooms in a week due to travel in between. Started with good reception, but poor air-con condition in both rooms. Send laundry but have to called to received it. other than that good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Zariman, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Fahlevy Front Office Manager

AccorHotels certified review
D. J. H. Business - 16/02/2018
« Satusfied »

The room was nice as usual. Just a little bit annoyed with the senior staff at the front desc who helped her junior in assisting our check in. When we mentioned our name she urged that we are linked with one company, even we said we don’t know about that company but she confident thas she was right (even at the end she ralized that she mentioned someone else name). Btw we ordered the room through one of the male marketing staff but they can’t find our name on the system.

AccorHotels certified review
Mishka S. Business - 13/02/2018
« Great service! »

Excellent!

AccorHotels certified review
Cindy N. Business - 13/02/2018
« Clean, friendly staff »

Friendly staff, clean room, nice food

AccorHotels certified review
Mel J. Business - 13/02/2018
« 1N Business Trip »

Nice hotel, very nice staff (except for restaurant staff - just ok). AC not cool enough even until night time, feels 25C only.

AccorHotels certified review
Khoe K. L. Business - 13/02/2018
« Hospitality.. Breakfast.. Bedroom.. »

Amazing and Satisfied...

AccorHotels certified review
Fisca J. Business - 13/02/2018
« Overall was good »

It was kindly pleasure when we were stayed at mercure, I hope that could be more enjoyable. Overall was good and keep it up !!!

AccorHotels certified review
Lili Business - 10/02/2018
« Comfort and good location »

Location is near mall and not quite far from airport supadio. Comfortable room and bed for staying. But as I got 8th floor, it was a long way walk to the lift to lobby.

AccorHotels certified review
Junaidi B. Solo - 08/02/2018
« Nice to stay »

very nice to sleep in this hotel

AccorHotels certified review
Herry R. 3. Business - 07/02/2018
« Operations Manager »

Basically overal are good, and i would like to suggest to always control the available of foods and spoon/fork are always available on each table ( i did brekfast with no spoon/fork )

AccorHotels certified review
Noor H. Business - 02/02/2018
« good »

I got chiper room rate thorugh reservation made by my provincial officer compare to the given accorclub member rate promoted through on line/web reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Noor Hidayat, We very much appreciate your time to give us comments regarding your stay at the Mercure Pontianak. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and accor membership benefit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Broto Business - 01/02/2018
« Nice »

Check in processes: slow. I have been stayed in Mercure Pontianak for couple of times. Each stay period was 5-6 nights and i know it's a busy hotels with guests as it located in strategic area. Receptionist must separate between group check in and individual check in. A part from that, overall was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Broto Raharjo, We very much appreciate your comments regarding your stay at the Mercure Pontianak. We apologize for your inconvenience about the queue. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Renando Business - 30/01/2018
« Not bad not good »

Good but i cant use the swimming pool. From the info swimming pool can be used on 06.00, actually at 06.00 swimming pool not ready to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Meiko Putra Renando, Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Christine Business - 29/01/2018
« Great experience! »

Comfort room, good ambience, great service, very helpfull staffs, best hotel in town!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Christine, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Marcel Business - 26/01/2018
« Fair »

There's always a puddle on the bath room floor beneath the sink every time i took a bath

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adrianus Marcel Pasaribu, Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Hermanto Business - 26/01/2018
« very satisfied »

the hotel was very good, food was very delicious, the employee was very hospitality and the room was very clean. Also the hotel provides the room for moslem prayer (Musholla)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hermanto, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Sittah N. A. L. R. Business - 23/01/2018
« Beyond expectation »

Satisfy, good service, friendly receptionist, helpful doorman, many kind of breakfast meal @resto

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sittah Nurul A Lami Rochi, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Yogi W. Business - 18/01/2018
« i like for the fast respon of the crew, good job.. »

i just staying for 1 night. Not all facilities i can try. i like the interior room of my bedroom. thank you for the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yogi Waldinga, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
A R. R. Business - 17/01/2018
« Kloset »

The water just too slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andi Reza Ramadhan, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

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