Mercure Pontianak City Center 4 stars

TripAdvisor rating 4.0/5 638 reviews
Mercure Pontianak City Center
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Our accommodations

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

1 Superior King-Size Bed

  • Max. number of persons: ‌4
  • Area: From 22
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Twin Beds

  • Max. number of persons: ‌4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King bed + Sofa

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBONY BAR

Photo non contractuelle / Strictly non binding

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 324 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,831 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

638 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Facility not so satisfied

Customer review rating 4.3/5

Edrik J. Families - 13/06/2019 AccorHotels certified review

The double bed room, especially the bed quite small..., need to improve the quality of the staff (front office n gym keeper)

Dear Mr. Edrik, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rizky Dwi P , Duty Manager

This hotel needs to be improved in many areas.

Customer review rating 4.3/5

Noto S. Families - 10/06/2019 AccorHotels certified review

1. Lobby area is so dark & hot. Many lamps are turned off even until 5 pm. 2. The wardrobe inside superior room is not easy to access, difficult to put/get the cloth due to the glass barrier. 3. The TV in superior room is too near to luggage table so big luggage could hit the TV if opened up. 4. The AC in superior room is not controlable. It's still very cold even we have changed to "low" fan and increased the temps. 5. The swimming pool water is dirty & sticky. Our hair are still sticky after 3 times shampooing. 6. In our last breakfast, we found the sausages stale & sour.

Dear Noto S., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rizky Dwi P , Duty Manager
Customer review rating 4.3/5

Raditya Families - 10/06/2019 AccorHotels certified review

overall staying in the hotel was ok.but i just found couples things that i believe shouldn’t happen on such hotel.i found most of the security are impolite to me bust i saw them are polite to the older and those who dress better.and it feels so sad.and i saw the eggchef (rizky g if i was not mistaken)is also kind of speak impolitely to people and in must be honnest that the omelette was bad and overcooked.the good this is i found a guy he told me he comes from medan and his last name is tobing if i was not mistaken,he is so polite so kind and so friendly a very hard worker.i saw him tidying my room while having great conversation with me and im happy to have a conversation with such a guy. so overall what im trying to say is on such a stars hotel like mercure i believe the room and other things are must be good.just hope you could have better service by having all the staff polite and good behave. it would be more than enough to see you smile on us hope even the security would do the same kind things.

Dear Raditya Tubagus Dewantara, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Nice hotel

Customer review rating 4.3/5

Lati Families - 08/06/2019 AccorHotels certified review

Everything is good, the food, room and the staff

Dear lati , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Ok..

Customer review rating 4.3/5

Medy M. Business - 06/06/2019 AccorHotels certified review

Ok

Bapak Medy yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untu kmenerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY Front Office Manager

Awesome

Customer review rating 4.3/5

Hamad B. H. Solo - 01/06/2019 AccorHotels certified review

Excellent

Dear Mr. Hamad Bin H. Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

great for stay

Customer review rating 4.3/5

Nata Business - 31/05/2019 AccorHotels certified review

really enjoy and great hotel

Dear Mr. Nata Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

Strategic location, helpful and friendly staff.

Customer review rating 4.3/5

Wiwied V. Business - 31/05/2019 AccorHotels certified review

Mercure Pontianak is situated in a strategic location, walking distance from Tanjungpura University and a shopping mall. It's only 20 minutes away from the airport. The staffs are very friendly and helpful, especially when I had trouble with my booking. Highly recommended.

Dear Ms. Wiwied V. Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

Very good

Customer review rating 4.3/5

Benny Business - 28/05/2019 AccorHotels certified review

Good services, good all food and beverages, good location and good security

Bapak Benny yang terhormat, Kami sangat berterimakasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY Front Office Manager
Customer review rating 4.3/5

Laura Families - 26/05/2019 AccorHotels certified review

Amazing Hotel

lIbu Laura yang terhormat, Kami sangat berterimakasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY
Customer review rating 4.3/5

Yani Solo - 26/05/2019 AccorHotels certified review

Great

Ibu Yani yang terhormat, Kami sangat berterimakasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY

A good room with a bad window view..

TripAdvisor rating 4.0/5

Vacation45843490256 Business - 20/05/2019 TripAdvisor review

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

Dear Value Guest We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the room view is not meet your expectation. we already share your comment to our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

Good location

Customer review rating 4.3/5

Lim J. C. Friends - 19/05/2019 AccorHotels certified review

Good location just walking distance to the shopping mall, the receptionist are very helpful, clean room and toilet

Dear Lim Jui C. , MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Nice Hotel

Customer review rating 4.3/5

Karin Business - 15/05/2019 AccorHotels certified review

Came here for a short stay and I arrived with my GA team around evening, check-in was quick and efficient. My room was clean, packed with standard amenities. Fast response from laundry staff when I had to pressing my blouse and fast response from restaurant staff when I had them to bring some ice cubes for my break-fasting. However, when the laundry staff picked my blouse/laundry up, I said “Bapak, yang ini minta toling dipressing ya pak.” And he asked me to “Jangan lah panggil saya bapak” That was an awkward moment and I was feel like “geli” :( Ummm.. anyway in the mid-nite, me and my friends had a sahur-time and the restaurant staff were nice enough to serve. A selection of standard local and international cuisine, fruits, desserts, and drinks are available. Overall, I enjoyed my stay in Mercure Pontianak. Keep up the good service!! Thankyou

Dear Ms. Karin , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Good place to stay

Customer review rating 4.3/5

M. R. D. Business - 15/05/2019 AccorHotels certified review

Everything was great when I stayed in Mercure. Perhaps, the only problem is the WiFi signal (sometimes) could be extremely poor

Dear M Rizky D. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the Wi-Fi is not meet your expectation. we already share your comment to our IT Manager, We believed that They will take some action to improve it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of Wi-Fi. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Ferry FAHLEVY Front Office Manager

a very happy experience

Customer review rating 4.3/5

Harven R. Business - 14/05/2019 AccorHotels certified review

The hotel is nice and modern. The staffs are very professional, humble and friendly. One of the recepcionist I remember was Vitha, she is very nice and smiley.

Dear Mr. Harven Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Service Excellent is out best strong point as your mention and We will share your valuable comments to our teams, especially to Ms. Vitha, So That she will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Regards Ferry FAHLEVY Front Office Manager

very good

Customer review rating 4.3/5

Dinda R. Business - 13/05/2019 AccorHotels certified review

The facilities and service are good enough, the restaurant also provide tasty food.

Dear Mrs. Dinda Rizqiyatul , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager
Customer review rating 4.3/5

Anonymous Solo - 13/05/2019 AccorHotels certified review

Clean, comfortable and friendly

Dear Mrs. Rita Sarlawa We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager
Customer review rating 4.3/5

Hikmalut M. Business - 08/05/2019 AccorHotels certified review

Firstly, thank you for giving me a chance via this email to tell something.. Overall everything is good, nice place, nice staff, comfort room, good food etc.. Only 1 point that we should make a kind of repairing or should make a double cheked may be... that is : This month is fasting Ramadhan month.. When we check in we already comfirmed that we had one calling time for sahur for the next day , that is the captain only, the calling time was around 03.15 local time. the others would make their alarm by themselves and the others were not fasting, so they not make a calling for sahur. Unfortunately all crews as I know had a calling time at that time.. When we check in the staff already wrote for that calling time for the captain only, but I do not know finnaly in the earlier morning all our crew had a called for wake up... Thank you anyway for your kind offering me to tell my experience in there.. Good job for Mercure.. bravo..

Dear pu hikmalut, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

I have enjoyed and satisfied during my stay in your Mercure City Center Pontianak

Customer review rating 4.3/5

Lita A. M. Business - 06/05/2019 AccorHotels certified review

During my say in Mercure City Center Pontianak..I have satisfied with the hospitality of the staffs, quick check in and check out process, helpful staffs, excellent food and a lot of varieties of breakfast, clean room. Once I have left my room in a hurry and left my beloging scattered but the staff have made up and clean my room. The hotel is in the center of the city where near the mall and the governent office and Tanjungpura university .

Dear M.. Lita Arijati We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in pontianak