Mercure Pontianak City Center 4 stars

TripAdvisor rating 4.0/5 710 reviews
Mercure Pontianak City Center
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Room 1

Number of guests
Children's age
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Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Our accommodations

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

1 Superior King-Size Bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King bed + Sofa

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBONY BAR

Photo non contractuelle / Strictly non binding

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 324

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,030 reviews

tripadvisor

TripAdvisor Rating 4.0/5

710 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr irfan

Customer review rating 4.3/5

Irfan A. Couples - 09/09/2019 AccorHotels review

The hotel is near to shopping centre and overall experience is excellent.

Dear Mohamad Irfan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Rather disappointed at air-conditioning

Customer review rating 4.3/5

Mcttang Couples - 08/09/2019 AccorHotels review

The air conditioning problems

Dear Mr Tang Choi Tieng, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arman Widianto General Manager

Business Trip Mr Teddy

Customer review rating 4.3/5

Teddy W. Business - 02/09/2019 AccorHotels review

Good hotel and comfortable, near to the mall so easy to buy a food

Dear Teddy W., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Two nighst in Pontianak City

Customer review rating 4.3/5

Musa H. Business - 01/09/2019 AccorHotels review

My words, your hotel is still good, but in this time must be improved in facility of room as internet, UPS, Smartphone lease, booknote, notebook and printer rental, etc... In other will need improvement as breakfast room with big screen TV and meal menu more variety. The physical performance must be added the parking area, call car, facade of building, special mini market, etc...

Dear Prof. Dr. Ir. H. Musa H., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Anonymous Couples - 30/08/2019 AccorHotels review

Very good

Dear Mr. Triadi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Front Office Manager
Customer review rating 4.3/5

Anonymous Friends - 28/08/2019 AccorHotels review

Quite good

Dear Bree, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Good

Customer review rating 4.3/5

Abdul H. Business - 28/08/2019 AccorHotels review

really nice, but too far from centre of the city

Dear Mr Abdul H., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Priyo H. P. Business - 27/08/2019 AccorHotels review

satisfied

Dear Vega Delaga, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Donny S. Solo - 26/08/2019 AccorHotels review

Very good on sevices

Dear Doni S. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Nicely done

Customer review rating 4.3/5

Gamel A. N. Business - 25/08/2019 AccorHotels review

The hospitality were good, and the costumer services very excellent

Dear Gamel Abdul N. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Near perfect experience

Customer review rating 4.3/5

Fajar Business - 25/08/2019 AccorHotels review

The room has a lot of space,and it's very clean and comfortable.. the food is tasty,and the service is top notch.. however,the door took multiple attempts to be opened.. that's the only reason why I gave 9 out of 10..

Dear Fajar, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Clean and delicious

Customer review rating 4.3/5

Windratmop Business - 24/08/2019 AccorHotels review

I feel comfortable with the food and room but I was disappointed by the tv channel because the picture is not clear only one channel is clear

Dear Dr Windratmo, SIP, MSI. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. Thank you for your comment regarding food and rooms, we will share your comment to our teams. Sorry for your negative comment about TV channel, actually it’s not our standard. We will improve it and sure that your bad experience not happen again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Muh, Ferry FAHLEVY Front Office Manager
Customer review rating 4.3/5

Apha Families - 23/08/2019 AccorHotels review

Good

Kepada Bapak Apha yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Wela Couples - 23/08/2019 AccorHotels review

Great

Kepada Ibu Wela yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu, dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Anonymous Friends - 23/08/2019 AccorHotels review

No complaints at all, everything was fine

Kepada Bapak Hendra yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Anonymous Couples - 15/08/2019 AccorHotels review

Good

Dear Indra, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Erine Families - 15/08/2019 AccorHotels review

Nice and comfortable

Dear Erine, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Average

Customer review rating 4.3/5

Suksma R. Business - 12/08/2019 AccorHotels review

The room is okay, but the food quality does not reflect the great name of Mercure as an international chain hotel managed by ACCOR Hotels.

Dear Suksma R. , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

Good enough to stay

Customer review rating 4.3/5

No N. Couples - 12/08/2019 AccorHotels review

All is well

Dear Eka Kartika, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Just so so

Customer review rating 4.3/5

Wahyudi Business - 11/08/2019 AccorHotels review

Breakfast services must be better than before

Dear Mr Wahyudi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
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