Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 583 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,171 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 583 reviews
Eveline C. S. Families - 30/07/2018 AccorHotels certified review
« standard »

Exhaust bad & AC not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Eveline Caroline S., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

Afif Business - 30/07/2018 AccorHotels certified review
« Good services »

I'm satisfied with the services from the staffs. The facilities are the best in my opinion. So, keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Afif W, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Monica L. Solo - 29/07/2018 AccorHotels certified review
« Great Service »

Great service, clean room and bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Monica L. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Wong J. Y. Families - 29/07/2018 AccorHotels certified review
« Acceptable »

Hotel allowed early check in, room is comfortable but sound proof is lousy. The only thing we would like to comment that the swimming pool is terrible dirty and I believe water flow system is not power at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wong Jing Y., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. We do apologize for your inconvenience about our swimming pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Solo - 27/07/2018 AccorHotels certified review
« Nice as usual »

Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lala, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Families - 27/07/2018 AccorHotels certified review
« Very good »

Still first option to stay in Pontianak

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Kia San, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Agung Business - 27/07/2018 AccorHotels certified review
« Good service »

Recommended hotel, breakfast n lunch very nice. Room clean n hommy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Agung Gunarto, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Yuda Business - 20/07/2018 AccorHotels certified review
« POOR FACILITIES FOR REPEATLY CUSTOMER »

THE LAST TIME I WAS STAYED IN MERCURE PONTIANAK, I GET IN 9 FLOOR, IT'S MEAN I HAVE TWO OPTION TO GET MY ROOM. 1ST I SHOULD USE LIFT AND STOP AT 3RD FL THEN INTERCHANGE IN OTHER LIFT AND POSITION OF THE INTERCHANGE LIFT IT'S ON THE CORNER OF THAT FLOOR. THE OTHER OPTION I MUST GO OUT FROM LOBBY AND WALKING AROUND TO THE PARKING AREA AND USE THE LIFT AT THERE. FOR ME ITS UNCOMFORTABLE. THE REASON I GOT 9TH FL IT'S BECAUSE THERE'RE A BOOKING GROUP AT THE TIME, BUT DID'NT YOU KNOW I'M YOURS REGULARLY CUSTOMERS? THAT YOU CAN'T CHECK MY BOOKED RECORDS IN SYSTEM? IN MY SUGGESTION IS YOU HAVE TO LEARN KNOW YOUR CUSTOMER

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Xaverius Juda Lawadinata, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Sylvi Anggreani, Guest Experience Manager

Aga A. Business - 17/07/2018 AccorHotels certified review
« overall i was satisfied with Mercure Pontianak »

overall i was satisfied with Mercure Pontianak, but i got 2 bad points from 2 nights i was there. 1. Breakfast, overall Mercure Pontianak breakfast was good, but the taste in level standard. 2. i've been picked up by friend and in the first morning, my friend was at banish when stopped in the lobby and there are other vehicles that stop, just because my friend brought double cabin and not a luxury car? thank you

Mery A. Business - 16/07/2018 AccorHotels certified review
« Incredible staff, great amenities and service! »

The staff went above and beyond for us. My colleagues birthday was the day we arrived and they prepared a birthday cake for her, sang happy birthday and were so incredible. They also remembered my name while I was there, made me feel special and taken care of. The room was great and the amenities like the gym were well maintained!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mery Joan A.. Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to know that you have wonderful experiences in staying at our hotel. I am also happy to learn you have have been impressed by the level of service from our Tea. I will share your kind message with them, which I believe will add to therir motivation to serve our guests even better and eagerly strive for excellence. At Mercure Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Pontianak City Center. Yours Sincerely, Sylvi Anggreani, Guest Experience Manager

Ivan S. Business - 16/07/2018 AccorHotels certified review

Roow was very nice. Breakfast should be more variation on salad bar, too small amount of salad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivan S. , MR {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback and input. I will share your input, especially about the salad with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Hani Business - 14/07/2018 AccorHotels certified review
« Good »

Nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hani, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Business - 13/07/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fitria, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Riani Business - 13/07/2018 AccorHotels certified review
« lumayan »

over all nyaman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nuriani, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Anonymous Solo - 12/07/2018 AccorHotels certified review

Quite Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Husein, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Rochi Business - 07/07/2018 AccorHotels certified review
« Goos service, good hospitality and clean »

Warm hospitality at receptionist desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ossy, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Rashidi Solo - 04/07/2018 AccorHotels certified review
« Good location and service but a the room a bit run down »

1) my first time in Pontianak and the only accorhotels available in town. 2) staff service was good even though i was entertain by a trainer during my check in only during my check out the front desk guy did not notice that i was waiting in queue but he served guest who came later than me. 3) break fast was excellence...i have a lot of choices especially local food 4) room a bit run down. My toilet cover (room number 532) need to be changed. i dont know if the cost of changing it is high rather than u want to maintain your service and standard. My mind said Mercure hotel is 4 stars and i am expecting 4 stars services including the toilet bowl and cover. 5) TV channels are limited if i to compare with other accorhotels in indonesia including Ibis Hotel. 6) location is good since it is next to the mall if there are other accorhotels available in Pontianak, i might choose others (ibis hotel is under construction, i might try soon) TQ

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Masakhoh Nazham Rashidi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. Thank you so much for your comment and input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Andre Business - 04/07/2018 AccorHotels certified review
« Nice and comfortable »

Check in was very smooth, stay was pleasant. Prompt service from housekeeping when I asked for an additional dental set.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andre Ow, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Lince T. Friends - 03/07/2018 AccorHotels certified review
« I am happy with the hotel BUT I have one big question »

I checked in at the hotel on 28 june-1 july And i left for Singkawang on 1-2 july I checked in again on 2-3 july And I am quite disappointed as I learn the confirmed price that i received on email is different from the price that is being charged to me as I checked out today

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T. Lince, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. The price that you booked from online travel agent is not added tax and service, while the price on our bill already added tax and service. We apologize for your disappointed and miscommunication. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

Edwin Families - 01/07/2018 AccorHotels certified review
« Satisfying »

It was so satisfying. The service waw pleasant and the room was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edwin Layarda, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

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