Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

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4.0/5 556 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,950 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 556 reviews
AccorHotels certified review
Susie G. Friends - 22/05/2018
« I had a pleasant stay at an upscale hotel. »

The rooms were well kept and modern. The food was delicious and plentiful. I felt safe and well cared for.

AccorHotels certified review
Beni S. Business - 22/05/2018
« Nice and comfort Hotel »

I stay one night at Pontianak Mercure Hotel, the room is clean and quiet enough to rest. The breakfast has many choices and variative menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nge Beni S., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Yanna Business - 21/05/2018
« so so »

its good enough to stay a little time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yanna, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Norazni S. Business - 16/05/2018
« Nice and cosy »

I’m tour leader for the gruop of 15 pax on that day and all my guest are Vip’s. I was surprised to see the room well kept and very clean. I’m sure will come back. The best part is location because sliglty far from city centre and make it quite at night. Staffs are friendly and helpful. Breakfast are fabulous. I be back with another group soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jimmy s., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Rahmat Business - 14/05/2018
« enough »

enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sukartadji, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Bram K. Business - 14/05/2018
« Nice Hotel »

The hotel is clean with friendly staff. Hotel is near food center/mall. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bram K., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Dian Business - 12/05/2018
« Clean room »

a clean and decent space room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Dian Ekowati , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Ridho F. Y. N. Business - 11/05/2018
« Comfortable »

when I stayed one night in Mercure Hotel, feels so comfortable and next time i will be stay in Mercure Hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Ridho Fadillah Yusi Noor, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Angela M. Friends - 10/05/2018

I asked for 2 rooms that is located near and instead the staff gave us an upgrade to a suite room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Angela, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. We hope you enjoyed your suite room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Omar S. Business - 08/05/2018
« Mr Omar Suib »

I experienced that the aircond was not function well even though we have changed room at 7th floor. Overall the room was nice and beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omar Bin Suib, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. I am sorry for your disappointed about the Aircon. the I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Fajar Business - 08/05/2018

Comfortable room, Clean toilets, delicious foods, only sometimes the internet connections are slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gugus Irianto, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Dedy Business - 07/05/2018
« my room beside like aircon engine or something so noisy »

my room so noisy ... not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dedy Bunnardy, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Kornelia Business - 04/05/2018
« comfortable »

comfortable room and near to Ayani Mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Irma Alfitri, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Ridwan, S. Business - 03/05/2018
« GREAT »

Nice Place To Stay and I will come back again to stay here. Overall the service is Good. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ridwan, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Abdul R. Business - 03/05/2018
« House Keeping »

The Laundry Man opened the room without my permission

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul R., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Anonymous Business - 01/05/2018
« Nice »

Friendly staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lukiyanto, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Ary M. Business - 30/04/2018
« A 4 star hotel that doesn’t feel like 4 star hotel »

But it was comfortable and I did enjoy stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ary Maulana, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Anonymous Business - 29/04/2018
« Well not to bad »

The hotel is in the centre of city, not far from airport, shopping centre. Good staff, reception friendly, well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mictesen, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Esthy K. Business - 28/04/2018

Very nice hotel indeed. close to the airport., the staff are friendly especially the girl at the front office desk are very nice and friendly. I would come back again and stay at The Mrecure Hotel Pontianak on my next trip to Kuching.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Esthy Kusera, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager

AccorHotels certified review
Capt R. W. Business - 25/04/2018

Staying its ok and good for rest, but for bed cleaness must be improve due to the cover bed and bed sheet are lots of stain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Capt. Richard Willem Alfons, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

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