Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,499 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 611 reviews
Haykal K. Business - 16/02/2019 AccorHotels certified review
« Great Hospitality »

The staffs were very kindly start with the driver, security, reception, and housekeeper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fo haykal, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Neil Business - 16/02/2019 AccorHotels certified review
« Mantap »

Always stay at mercure, lokasi strategis, close to anywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Herla, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Anonymous Business - 16/02/2019 AccorHotels certified review
« Awesome as always »

It was a satisfying experience as always despite a little slow response from the staff regarding my request to open the safe in the room which was locked by previous room occupants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khristian, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Lia Families - 16/02/2019 AccorHotels certified review
« Oke »

Semuanya perfect for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lia Ana , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Abraham Families - 16/02/2019 AccorHotels certified review
« Good »

Last time I stay the air conditioning not work properly, then they upgrade my room, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abraham, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Dinda N. Friends - 15/02/2019 AccorHotels certified review
« MAKING MY HOLIDAY FEELS AMAZING »

MERCURE ONE OF THE BEST AND ALSO MY FAVORITE HOTEL IN PONTIANAK THEIR SERVICES SATISFIED ME I COULD FIT MY BUDGET WITH THE ROOM THAT OFFERING BY MERCURE AND THE IMPORTANT ONE DOESN'T SPEND A LOT OF MY MONEY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dinda , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Anonymous Families - 13/02/2019 AccorHotels certified review
« mrs »

is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Wendy Anggraini We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Front Office Manager

Devi Business - 12/02/2019 AccorHotels certified review
« GOOD »

COMFORTABLE ROOM AND GOOD SERVICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Devi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Front Office Manager

Adelini P. Business - 12/02/2019 AccorHotels certified review
« helpfull »

The staff very helpfull and friendly . Room service come in 30 minutes after request via telp .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. p. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Jainul Business - 12/02/2019 AccorHotels certified review
« Good Enough »

Location is pointed, near mall and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jainul Abda , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Front Office Manager

Nita Business - 12/02/2019 AccorHotels certified review
« A good hotel »

This was my first time staying at Mercure Pontianak. I found the hotel very good. Room is clean, bed is comfortable and the hotel is very quiet. Definitely this will be my preferred hotel if I visit Pontianak again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nita Ruslim We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Front Office Manager

Yusuf Business - 11/02/2019 AccorHotels certified review
« Good »

Enough satisfy with service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yusuf , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Front Office Manager

Anonymous Solo - 10/02/2019 AccorHotels certified review
« Great »

Good location with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Tamu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY Front Office Manager

Hidayat Business - 09/02/2019 AccorHotels certified review
« Satisfying »

Good hotel not too far from the airport, very short distance to shopping mall, foods were okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hidayat, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Anonymous Business - 09/02/2019 AccorHotels certified review
« Good »

Good people, good breakfast menu, good service, good laundry service, good room, good fitness center. But sometimes the service is a bit dissapointing. For example, the cushion pillows smells bad and the odor keeps distracting me while sleeping so i need to throw them away from bed. The next morning i told the room cleaning service team to change the cushion pillows or to wash them, and they said yes, but then when i got back to my room the pillows didn't changed or washed so its quiet dissapoint me. And sometimes it does happend when i'm asking the room cleaning service team that i ran out of tissues, they said yes but after that nothing happend. And for those reasons, i could only give the service rate with number 8

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dyna Apriliani, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Wira Business - 08/02/2019 AccorHotels certified review
« overall puas »

overall bagus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wira Riyan, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Jimmy Business - 07/02/2019 AccorHotels certified review
« Nice service, good room with friendly staff and customer service manager »

Amazing assistance from customer service manager. Good and cozy room. Food and beverage need improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jimmy Wilopo We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, specially about food & beverage we already share to our FB Manager and we believed that our FB Manager will take some action to improve it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of food & beverage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudin Ruslan General Manager

Kenny Solo - 04/02/2019 AccorHotels certified review
« Top »

Nice and cozy hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear kenny, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Irlina M. Business - 02/02/2019 AccorHotels certified review
« Nice hotel and startegic location near shopping center »

The room nice, good lightening, and friendly employee but need to improve for pillow quality ,monitoring for TV condition e.g color, remote etc and make room smell more better although non smoking room but room smells not fresh enough. Overall satisfied for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Irlina m. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Nabiha Business - 02/02/2019 AccorHotels certified review

For business trips the hotel provides good standard service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nabiha Zain Muhammad , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

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