Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 605 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,464 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 605 reviews
Christian N. Business - 07/12/2018 AccorHotels certified review
« Comfy but little bit upset »

I was calling the Reservation crew a day before my visit to Pontianak. i have already asked someone from the hotel to pick me up. but when i have arrived in Supadio Airport, there is no one pick me up. and when i was trying to call the hotel, she said that there is miscommunication and no one pick me up. She asked me to wait until the driver come to pick me up, but at that time, rain is heavily pouring. so i decided to take another transportation. this is the third time i got so called "miscommunication" from Mercure Pontianak Hotel. the first two cases is when i have already book the hotel and when i come there is no name under me. for that i always asked the reservation to send confirmation letter. but now, transportation issue. for the hotel, i am satisfy with the hospitality and also the neat of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian n. , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand how you feel, however at that time in our pick up service we can’t find any information about your requested. We assume, during your phone called, your pick up request is still not confirmed. In the future we will make sure all information about pick up request will getting done at the same day by the final decision from the Guest (its confirm or not). At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

Nito S. Business - 05/12/2018 AccorHotels certified review
« Very good »

Basically ive been several times stay in Mercure htl . But specially for Mercure Pontianak , was very good, either the hotel or room . For the employe very helpful, and humble. Big thanks for Miss Vitha, who's very cooperative and communicative , Quick respond she is professional as a G R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nito , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Rido Families - 05/12/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear dr. Ridho Octavianus , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Indra I. Business - 03/12/2018 AccorHotels certified review
« Pleasant, cozy and feels like home »

I enjoy very much stay at this hotel, the hospitality of staffs, hotel facilities, and hotel location made me satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Indra I. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Ready T. Business - 03/12/2018 AccorHotels certified review
« standard »

improve it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. t. Paripurno, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Annisa Business - 03/12/2018 AccorHotels certified review
« quite good »

good stay the staffs are helpful but i think you should have add important toiletries such as shower cap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anisa Rachmi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback, regarding amenities that you mention, actually it is possible to request for a comlimentary. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Rangga Business - 30/11/2018 AccorHotels certified review
« good »

nice n hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eko, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Caesar P. V. Business - 29/11/2018 AccorHotels certified review
« It was comfy and enjoyable. »

Good services came from the staff and they were all very assertive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. CAESAR , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Anonymous Friends - 29/11/2018 AccorHotels certified review
« Tempatnya strategis »

Keep on good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Kris, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Alwi Business - 28/11/2018 AccorHotels certified review
« Hotel staff »

Excellent service from hotel staff especialy seevice from mrs. Vita, she is very kind,good service and helpful..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alwi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Anonymous Couples - 26/11/2018 AccorHotels certified review
« Best »

Always stay, almost get the same room number

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abda , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Front Office Manager

Harry Families - 26/11/2018 AccorHotels certified review
« Satisfied »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harry , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Zika Business - 25/11/2018 AccorHotels certified review
« Good »

Oke

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Zika , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Anonymous Friends - 24/11/2018 AccorHotels certified review
« Very good hospitality... »

Nice hotel and staff, clean room, nice breakfast buffet and very helpfull frontdesk staff, especially miss Luvitha...(mercure pontianak

Our hotel has responded to the review
Our hotel has responded to the review

Dear Capt. Colin , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team and speciall Vitha. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Venny Business - 23/11/2018 AccorHotels certified review
« Nice »

service nice . i like the breakfast buffet .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Venny , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

M.z F. H. Business - 23/11/2018 AccorHotels certified review
« Feel at home »

Warm greeting starts from airport pick up,. Checked in, stayed at room, til checked out. Staffs are friendly and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fadli , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Petteri V. Solo - 23/11/2018 AccorHotels certified review
« Pretty good »

Wi-Fi was so bad and gym equipment would better maintenanced. Overall good place and really nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petteri , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And for Wi-Fi that you are mentioned, we will info to our IT Manager (Mr. Gunawan) directly, also gym is still progress to repair the equipment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Front Office Manager

Novi A. Solo - 20/11/2018 AccorHotels certified review
« Warmth welcome from your staff »

During stay in this hotel, your staff is very welcome especially Ms. Vitha, she always asks me about all I need during my stay. Good job...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Novi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Suresh R. Business - 16/11/2018 AccorHotels certified review
« Great service and very friendly staffs »

I absolutely enjoyed my stay at your hotel. A very pleasant environment, wonderful service, delicious food and very friendly staffs. I would come and stay here again for my next business trip. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sanjay , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Srd Business - 12/11/2018 AccorHotels certified review
« just so-so compare to its big name as a part of accor group »

bad pillow, bad breakfast menu, prohibited for online taxi service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Setiti Ramadhany , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologie At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry Front Office Manager

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