ibis Kayseri Hotel 3 stars

TripAdvisor rating 4.0/5 302 reviews
ibis Kayseri
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Room 1

Number of guests
Children's age
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Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Easy access to the city center and airport

  • International and Local food offers on ibis Restaurant , 7/24 Bar & Snack Services

  • Web corner and free Wi-Fi in the entire hotel

  • Free private parking area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Kayseri

Yenipervane Mah Kocasinan
Bulvari No 161-2
38110
kayseri
turkey

Tel: +903522073030

Fax: (+90)352/2073040

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By plane

    KAYSERI ERKILET At 3.5km / 2.17 miles

  • By train

    KAYSERI At 1.5km / 0.93 miles

GPS :38.735443, 35.497447

Our accommodations

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: x3
  • Area: From 17
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: x2
  • Area: From 17
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CAFE

Type of cuisine: International

Restaurant serving international cuisine as well as a Turkish specialities .

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Kayseri

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,398 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

302 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

enough

Customer review rating 4.3/5

Cn… Couples - 22/04/2019 AccorHotels certified review

The place of hotel is nice. Pillow and quilt was very soft . Warmth of rooms good.The closet was very high ı am short and couldn't reach floor in bathroom.It is sometimes problem while there is no one to help you by reaching your room many people doesn't know how to use the elevator so there can be long waiting times .breakfast good.

Dear Canan T., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive your feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

We had an efficient, correctly priced stay.

Customer review rating 4.3/5

Geert Business - 19/04/2019 AccorHotels certified review

Personnel at the reception was friendly and efficient. The lady looking after the breakfast room was less friendly when I asked for coffee. It would have been nice to have something in the minibar. Nice room, small but ok bathroom.

Dear Geert Jozef T., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great short stay

Customer review rating 4.3/5

Víctor Couples - 16/04/2019 AccorHotels certified review

Very nice welcome, specially Mehmet looks like a real heartist. Also team leader with the phone room check. Great breakfast compared with any other 7 hotels I visited in Turkey, wide variety with local dishes appreciated. Congratulations for the staff

Dear Victor R., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Excelent

Customer review rating 4.3/5

Mouhamad Business - 12/04/2019 AccorHotels certified review

You guys are amazing..

Dear Mouhamad J., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfying

Customer review rating 4.3/5

Derrick Friends - 10/04/2019 AccorHotels certified review

Amazing. Great breakfast. Great staff. Clean room. Thank you.

Dear Derrick H., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ayşegül hanım' ın jesti

Customer review rating 4.3/5

Emel I. G. Y. Families - 03/04/2019 AccorHotels certified review

Ms. Ayşegül surprise me with a slice of birthday cake decorated very nicky by the help of the lady working in kitchen at dinner on March 30, saturday night. I was very happy. Thanks a lot!

Dear Emel Isil Y., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Nice hotel but noisy road

Customer review rating 4.3/5

Vladimir Couples - 01/04/2019 AccorHotels certified review

Nice hotel, but very noisy from outside, we couldnt open window because of the main road

Dear Vladimir S., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Wonderful. So we extend our stay.

Customer review rating 4.3/5

Hakki S. Couples - 19/03/2019 AccorHotels certified review

Everything was perfect concerning the room. Housekeepers were really perfect. We will definitely select again Ibis each time we travel.

Dear Hakki S., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com
Customer review rating 4.3/5

Anonymous Solo - 13/03/2019 AccorHotels certified review

Staff was very kind and helpful. Breakfast was good. Ski Resort transportation is a good idea. Bed was comfortable, but WiFi signal was sometimes weak.

Dear Cem Onur B., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com
Customer review rating 4.3/5

Çiçek S. Business - 06/03/2019 AccorHotels certified review

War okay

Dear S. C., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Good but could have been better

Customer review rating 4.3/5

Umut F. Business - 25/02/2019 AccorHotels certified review

The whole experience was good. No major problems but with small touches it could have been much better. I wanted to dine at the restaurant downstairs but we had to wait 20 minutes for someone to even bring us a menu. I had to the reception twice to send someone to take our order. When I was checking out I waited 10 minutes for someone to show up at the reception. In the room there could have been a small trash bin by the desk. The only one in the room was the one in the toilet.

Dear Umut F., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Generally good but staff training seems to be poor

TripAdvisor rating 4.0/5

ZhangFei1990 Couples - 21/02/2019 TripAdvisor review

Me and my girlfriend has spent 2 nights in this hotel. This place is like our second home in the winter as it is close to the skiing area and the price is affordable. The food and breakfast is nice. But it becomes very crowded at breakfast times. The bed and sheets are clean the room is generally clean and well maintained. Most of staff is really nice and helpful. I would also like to specially thank Ayşegül who, upon hearing that I had made a marriage proposal to my girlfriend, surprised us with a really nice dessert and fruit plate at the restaurant. She was very attentive and made our special day even more special. The hotel keeps up to the ibis standards and does what it promises. But, The front desk need better training on AccorHotels policies. Upon checking in, as I am an Accor Gold guest, I should have received a welcome drink voucher but only after asking we were given one. Not very important as after asking we were given the vouchers without any problems. And after checkout we had made o considerable amount of restaurant payment. As a ibis business guest I should have received a %10 discount on restaurant expenses, but the front desk did not have any knowledge about this so I had to wait for somebody else. After waiting for some time, the other person also seemed not to know about the %10 discount but in the end he made the discount using a calculator :) And Ebubekir at the night shift in the bar, I think he was somewhat rude. He avoided eye contact when speaking, and was really disinterested and not polite. I was disappointed as everyone else in the hotel is much more helpful and polite. And usually, in most of our stays we see that the bathroom is not very well cleaned. There are always some small stains at the toilet, which is gone when wiped with a toilet paper. So cleaning, especially the toilet should be better and should be inspected.

Dear Guest, We would like to thank you for staying with us at ibis Hotel Kayseri during your recent visit and for taking the time to share your detailed valuable comments. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management

Very good

Customer review rating 4.3/5

Oktay Friends - 20/02/2019 AccorHotels certified review

Decent hotel with good breakfast and a large parking lot.

Dear Oktay K., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

I enjoyed to the fullest

Customer review rating 4.3/5

Eylem Couples - 18/02/2019 AccorHotels certified review

Hotel was very clean and the staff were professional. I recommend to all.

Dear Eylem C., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

excellent staff but small rooms

Customer review rating 4.3/5

Hüsnü C. Families - 08/02/2019 AccorHotels certified review

we were stayed for skiing, hotel organization was excellent. hotel website does not work properly

Dear Husnu C., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Excellent

Customer review rating 4.3/5

Selda K. Friends - 04/02/2019 AccorHotels certified review

The staff was really nice and helpful. The location is great as well.

Dear Selda k., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

The best hotel in the world!

TripAdvisor rating 4.0/5

SevVictor Couples - 21/01/2019 TripAdvisor review

Booked a hotel on the hotel website. The goal is a ski resort. What attracted: the perfect combination of quality / price, location and service. What we got: a wonderful room, lovely kind caring staff. Very friendly maids: daily room cleaning, tea, coffee, water in the room. Friendly staff at the reception. Very well trained staff. Just great breakfasts. Everything is very clean and tidy! The hotel offers a shuttle service to the ski resort there and back for 35 lira (approximately 5 dollars, which is very convenient). The hotel offers free accommodation for guests with a pet - it's very cool! Well done!

Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management

Standard

Customer review rating 4.3/5

M. B. U. Couples - 16/01/2019 AccorHotels certified review

Ibis always meets my expectations. Not more, not less. I am happy for seeing same standard for every Ibis. The only negative thing for me is that one more trash bin is needed for room except one in toilet.

Dear Mehmet Bora U., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Mehmet bey and Ayşegül hanım

Customer review rating 4.3/5

Emel I. G. Y. Families - 25/12/2018 AccorHotels certified review

We have had our dinner in the hotel for the last 3 years everybody weekend when snow falls till it melts. It is supply because we enjoy the sweet welcoming and kind serving of Ayşegül hanım in the restaurant. We chat with her. It is rate to find such a service personel without self-ego. This weekend we will be there again

Dear Emel Isil Y., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Simple and comfortable

Customer review rating 4.3/5

Radek Couples - 31/10/2018 AccorHotels certified review

Room was clean, stuff helpful and good breakfast. Everything you would demand for a short stay.

Dear Radoslaw C., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com
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