Novotel Kayseri Hotel 4 stars

TripAdvisor rating 4.0/5 265 reviews
Novotel Kayseri
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Kayseri

Yenipervane Mah Kocasinan
Bulvari No 161-1 Kocasinan
38110
kayseri
turkey

Tel: +903522073000

Fax: (+90)352/2073010

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By train

    KAYSERI At 1.5km / 0.93 miles

GPS :38.735816, 35.498283

Our accommodations

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior Suite with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOV' IST RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Restaurant serving international cuisine as well as Turkish specialities.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOV' IST BAR

Photo non contractuelle / Strictly non binding

Nov'îst Bar serves a wide selection of snacks and regional wines in a stylish and relaxed environment. Enjoy your drinks while watching your favorite sports or taste our cocktails.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Kayseri

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,237 reviews

tripadvisor

TripAdvisor Rating 4.0/5

265 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Anonymous Couples - 22/10/2019 Confirmed reviews AccorHotels

Below our expectation for Novotel brand

Dear Valairat S., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

3 days in Kayseri

Customer review rating 4.4/5

Izzet K. (. P. Business - 26/08/2019 Confirmed reviews AccorHotels

Great place to stay in Kayseri .. It's a 4 star hotel. ..Sheets and towels were changed daily . The Breakfast was excellent but above all the management and the service were absolutely efficient and the staff was very nice .. We feel grateful for this unforgettable experience ..

Sayın Izzet K., Otel konaklamanız için Novotel Kayseri’yi tercih etmenizden dolayı teşekkür ederiz. Değerli vaktinizi ayırarak bizlerle paylaştığınız olumlu yorumlarınız, bizleri daha fazla motive ederek , daha iyisini yapabilmek için hedefler belirlememize yardımcı olmaktadır . Sizler gibi mesleğinde gösterdiği eşsiz başarılar ile bir efsane haline gelmiş değerli bir büyüğümüze hizmet sunmak, konaklaması esnasında keyifli bir sohbet gerçekleştirmek ve sonrasında takdirlerini kazanmış olmak şahsım ve tüm ekibim için çok kıymetlidir . Otelimizin verdiği hizmetlerden memnun kaldıgınızı bilmekten Novotel Kayseri ekibi olarak gurur duyduğumuzu bir sonraki seyahatinizde de sizi Otelimizde agırlamaktan memnuniyet duyacağımızı bildirmek isteriz. Saygılarımızla, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Excellent and Friendly

Customer review rating 4.4/5

Paul D. Solo - 22/08/2019 Confirmed reviews AccorHotels

Excellent and Friendly

Dear Paul D., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

No problem...

Customer review rating 4.4/5

Fatih E. Business - 15/07/2019 Confirmed reviews AccorHotels

Good housekeeping...

Dear Fatih E., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90(3… - M.+90(5… F. +90(3…

It was very disapponting experience for me. I hope I will never have this sort of bad one.

Customer review rating 4.4/5

Maruf B. Couples - 21/06/2019 Confirmed reviews AccorHotels

Dirty room, not a room promised (it was a smoking room which we do not prefer), lack of toilet paper.

Dear Maruf B., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will call you soon for a detailed information . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Great Hotel in Kayseri

Customer review rating 4.4/5

William Families - 10/06/2019 Confirmed reviews AccorHotels

The hotel staff at Novotel Kayseri made all the difference in our stay there. Every person was helpful. The hotel itself is conveniently located close to the airport and on a major street near the city center, the Meydan.

Dear William M., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

A comfy stay in Kayseri

Customer review rating 4.4/5

A S. T. Couples - 02/06/2019 Confirmed reviews AccorHotels

I arrived unexpectedly to a Kayseri Novotel and was warmly welcomed by Aybüke, a fantastic evening shift manager. She quickly sorted out the welcome fruit platter (even though it was very late, around the Iftar time) and had housekeeping provide us with the iron. Hotel is quite new and well-furnished, a nice change from the cave dwellings in Goreme LOL. It has a good small gym with all the stuff needed for a balanced workout. The breakfast was a traditional Turkish kahvalti. We enjoyed our experience at Novotel Kayseri thanks to the enthusiastic staff.

Dear Sergei K., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Good as expected

Customer review rating 4.4/5

Emre Friends - 21/03/2019 Confirmed reviews AccorHotels

As a Turkish Airlines employee, your service to price ratio is through the roof.

Dear Emre S., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Overall very good and as expected

Customer review rating 4.4/5

Tarhan Solo - 17/03/2019 Confirmed reviews AccorHotels

Welcomed by very kind receptionist Lady named "Ipek", everything from check-in till check-out was perfect... Thanks

Dear Tarhan P., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

very good

Customer review rating 4.4/5

Anonymous Business - 11/02/2019 Confirmed reviews AccorHotels

satisfying

Dear Alper D., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Smooth, delicious and full of hospitality

Customer review rating 4.4/5

Kursat Families - 01/02/2019 Confirmed reviews AccorHotels

Excellent

Dear Kursat B., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Extremely perfect

Customer review rating 4.4/5

Ozcan Y. Families - 27/01/2019 Confirmed reviews AccorHotels

Very smiley staff, fast solutions to any small issues... helpful and supportive manager, Eray... Thanks guys..

Dear Ozcan Y., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Normal Novotel

Customer review rating 4.4/5

Wtraveler Solo - 26/12/2018 Confirmed reviews AccorHotels

Clean room, normal Novotel.

Dear Song Uk C., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Great service

Customer review rating 4.4/5

Fatih A. Families - 15/12/2018 Confirmed reviews AccorHotels

Firenly service

Sayın Fatih a., Novotel Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

It was an outstadning experience to be hosted in NOVOTEL Kayseri

Customer review rating 4.4/5

Izzet K. Business - 02/12/2018 Confirmed reviews AccorHotels

Clean and vast room, courtesy water bottles, warm , good shower, clean toweks and sheets excellent breakfast. I had though some problems with the TV set.

Dear Izzet k., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

SATISFIED

Customer review rating 4.4/5

Tuba A. O. Business - 08/10/2018 Confirmed reviews AccorHotels

I'm pretty satisfied with my overall experience. Especially the people in the kitchen (Mrs.Dilek). They are all friendly and kind. We were working in extreme field conditions, and they made us feel like at home. Thanks.

Dear Tuba Aydin O., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Excellent

Customer review rating 4.4/5

Hakan K. Business - 11/09/2018 Confirmed reviews AccorHotels

Meet my expectations

Dear Hakan k., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Comfy Hotel

Customer review rating 4.4/5

Abdulrahman M. Business - 24/07/2018 Confirmed reviews AccorHotels

Comfy and clean rooms Good location Quietness Fair price

Dear Abdulrahman M., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Good for a one night stay.

Customer review rating 4.4/5

Anonymous Business - 04/04/2018 Confirmed reviews AccorHotels

It was, as it should be. But, you should take care of the burnt carpets in the smoking-free rooms. Another issue was the wait in the bar section. It took me maybe 5-10 minutes to get a beer.

Dear Ilker B., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive your feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Staying at Novotel brings pleasure unto myself.

Customer review rating 4.4/5

Mohd S. N. Business - 16/03/2018 Confirmed reviews AccorHotels

Since the very moment of my arrival and till the last moment I bid your staff farewell, I was so pleased. My stay will be remembered for the years to come. I have tried Novotel in another cities in Turkey as well as in other countries too. One tiny think I would like to draw your attention to is the breakfast. Please do your best to please the Turkish residents as well as the foreigners. Some items liked by foreigners were not there. The amounts of cheese are so limited. Only orange juice was available. Well, what about other kinds of juices? In Gaziantep, the breakfast was better than yours. Avoid to present stale bread or food.

Dear Mohd Soubhi N., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to inform you that we are serving apple juice , sour cherry juice , milk, detox water , plain water and mineral water during our breakfast buffet besides orange juice , on your next visit we will accompany to you for show our drink selections during your breakfast . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com
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