Hotel - Novotel Kayseri
Novotel Hotel Novotel Hotel

Novotel Kayseri Hotel

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4.0/5 198 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom (Paying)
  • Pet allowed
  • Air conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 39 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • TV room service ordering
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,459 reviews

Our guest reviews for Novotel Kayseri

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 198 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Çağdaş D. Families - 12/02/2018
« I appreciate your staff members professionalism and kindness. »

Satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cagdas D., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Halil Families - 03/02/2018
« short stay »

satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halil Yurdakul Y., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Serhat Ö. Business - 26/01/2018
« JUST BUSINESS »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serhat O., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Bora G. Friends - 25/01/2018
« Memories »

It was incredibly comfortable and an enjoyable stay. Rooms were clean, personnel were good people. Thanks to Gökhan Polat for extremely good interest and attention to our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bora G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Kirsi G. Couples - 16/01/2018
« Pleasant experience »

I was very happy staying at this hotel. The room was nice and clean and I especially love breakfast at this hotel. Really great value!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsi G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Tamer G. Business - 18/12/2017

kisa sureli is amacli ziyaretlerim icin bu oteli begeniyorum

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Tamer G., Novotel Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Anonymous Business - 08/12/2017
« I was satisfied with the services provided. »

There were some missing services such that bottle opener was not available in the room for minibar usage. Besides, food menu can be more diversified, taste was good but there were not so much alternative especially for salads . But other than that most of the services were satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melike G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive your feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Tero Y. Business - 07/11/2017
« Lot's of things does not work. »

Reception tried to put us (two persons at the same room) we had two rooms ordered. My key card does not work at all, changed it four times... Stolen accorhotel memberships was found but, reseption only made new account for me instead trying to fix /inform accor hotels about hacked account... (asked twice to inform this for accorhotel, two different persons) Room was very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tero Y., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will control all of your comments and are taking the appropriate measures to address the problem and prevent future occurrence. According your comments about your Le Club Accorhotels Card account ; there is 3 different account under your name on system , If you are agree with us , We will send a request to the support team and they will keep your account with te… and clean other accounts . Also I would like to be sure '' te… '' mail adress is belong to you or not , because one of the account is under this mail adress . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Chris Business - 27/10/2017
« Chris - The hotel met all expectations; it was the 3rd time I've stayed here. »

Everything was smooth. In addition the evening room service was prompt and tasty, and when I asked for an iron it was brought quickly to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Sheen, We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Ahmet Business - 14/07/2017

The room is very big and clean and the bed is very comfortable. The staff are also very helpfull and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmet K., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Zehra A. Families - 13/07/2017
« Very unhappy »

Breakfast was overpriced and lack of variety, carpets in room smelt disgusting and there were no complimentary shampoos or conditioners which meant I couldn't shower, will not come back here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Memik A., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to inform you that we have shower gel and shampoo for our whole guests in bathrooms , also we are ready to serve to our guests for 7 / 24 for any problem in their room , we could not record any note from your room to inform our team . We tried to call you for listen your detailed comments but your number was unreachable (0… ) . Please share your mobile phone with us for a detailed explaining for your unsatisfaction by responding this mail . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Shaipoor F. Business - 12/07/2017
« Nice »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaipoor F., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

AccorHotels certified review
Peter Business - 08/07/2017
« Good hotel for business trips »

Well located, easy to find, clean, friendly staff and good breakfast.

AccorHotels certified review
Murat S. Families - 19/05/2017
« Excellent Vacation »

The hotel was great, very clean, and the staff were very good. The service woman Betül was very helpful. Mr. Daghan helped us with the rooms very much. We would always go back to the NOVOTEL KAYSERI, and will recommend the hotel to anyone.

AccorHotels certified review
Anonymous Business - 07/05/2017

The room was smelly and unclean

AccorHotels certified review
Anonymous Couples - 22/03/2017

Completely satisfied. This was my third visit. Excellent valuefor money

AccorHotels certified review
Anonymous Business - 19/03/2017

Hotel was okay! Room clearance, Food, Fitness, all good. However I am disappointed from the attitude towards my country Bulgaria. First let me remind you something about my country: - I don't know what they teach you at school, but Bulgaria was under 500 years Ottoman slavery. We should have hate you for that for life. Instead we have taken so many turkish words into our Bulgarian language. We haven't removed them. - Another form of respect to you as our neighbors is that most of the series on our national televisions are bought from Turkey. - Also we have our news on turkish language every single day at 17h. on our Bulgarian National Television...Every day!!! Can you imagine that? - Also in every Bulgarian hotel you can find at least 3 turkish TV channels. And you? Not even one channel in Bulgarian language ?!? How disrespectful... On your carpet at the lobby is written "Welcome" on almost European languages ... except Bulgarian. You actually are not count us as country, nor as a nation...neither as a neighbor.

AccorHotels certified review
Anonymous Friends - 22/02/2017

First of all , Everything was better than our expectation. It was our first time in Kayseri and the hotel staff made everything easy going for us. Special thanks for Seyda Hanim. She was so helpful and smile face. We all appreciate her guest satisfaction skills. Mustafa Bey & Gokhan Bey , you have a such a nice hotel and team. Once again thanks for everything Emre K.

AccorHotels certified review
Anonymous Business - 02/02/2017

everything worked :)

AccorHotels certified review
Anonymous Business - 01/02/2017

The staff are welcoming and cooperative. The quality of the food, especially the dinner buffet, is rather disappointing for Novotel standards around the world. There is no variety and sometimes the excess from the breakfast menu is shifted to the dinner menu and vice versa. The room size and comfort is good however the cleaning can be improved, especially in the toilet. The laundry service is terrible as they cause damage to the clothes ( rips and tears, change in the color of the clothing and losing items! ).

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