Hotel - Novotel Kayseri
Novotel Hotel Novotel Hotel

Novotel Kayseri Hotel

4.0/5 222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom (Paying)
  • pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 39 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • TV room service ordering
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,749 reviews

Our guest reviews for Novotel Kayseri

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tuba A. O. Business - 08/10/2018 AccorHotels certified review
« SATISFIED »

I'm pretty satisfied with my overall experience. Especially the people in the kitchen (Mrs.Dilek). They are all friendly and kind. We were working in extreme field conditions, and they made us feel like at home. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuba Aydin O., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Hakan K. Business - 11/09/2018 AccorHotels certified review
« Excellent »

Meet my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hakan k., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Abdulrahman M. Business - 24/07/2018 AccorHotels certified review
« Comfy Hotel »

Comfy and clean rooms Good location Quietness Fair price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman M., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Anonymous Business - 04/04/2018 AccorHotels certified review
« Good for a one night stay. »

It was, as it should be. But, you should take care of the burnt carpets in the smoking-free rooms. Another issue was the wait in the bar section. It took me maybe 5-10 minutes to get a beer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilker B., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive your feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Mohd S. N. Business - 16/03/2018 AccorHotels certified review
« Staying at Novotel brings pleasure unto myself. »

Since the very moment of my arrival and till the last moment I bid your staff farewell, I was so pleased. My stay will be remembered for the years to come. I have tried Novotel in another cities in Turkey as well as in other countries too. One tiny think I would like to draw your attention to is the breakfast. Please do your best to please the Turkish residents as well as the foreigners. Some items liked by foreigners were not there. The amounts of cheese are so limited. Only orange juice was available. Well, what about other kinds of juices? In Gaziantep, the breakfast was better than yours. Avoid to present stale bread or food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd Soubhi N., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to inform you that we are serving apple juice , sour cherry juice , milk, detox water , plain water and mineral water during our breakfast buffet besides orange juice , on your next visit we will accompany to you for show our drink selections during your breakfast . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Çağdaş D. Families - 12/02/2018 AccorHotels certified review
« I appreciate your staff members professionalism and kindness. »

Satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cagdas D., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Halil Families - 03/02/2018 AccorHotels certified review
« short stay »

satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halil Yurdakul Y., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Serhat Ö. Business - 26/01/2018 AccorHotels certified review
« JUST BUSINESS »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serhat O., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Bora G. Friends - 25/01/2018 AccorHotels certified review
« Memories »

It was incredibly comfortable and an enjoyable stay. Rooms were clean, personnel were good people. Thanks to Gökhan Polat for extremely good interest and attention to our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bora G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Kirsi G. Couples - 16/01/2018 AccorHotels certified review
« Pleasant experience »

I was very happy staying at this hotel. The room was nice and clean and I especially love breakfast at this hotel. Really great value!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsi G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Tamer G. Business - 18/12/2017 AccorHotels certified review

kisa sureli is amacli ziyaretlerim icin bu oteli begeniyorum

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Tamer G., Novotel Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Anonymous Business - 08/12/2017 AccorHotels certified review
« I was satisfied with the services provided. »

There were some missing services such that bottle opener was not available in the room for minibar usage. Besides, food menu can be more diversified, taste was good but there were not so much alternative especially for salads . But other than that most of the services were satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melike G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive your feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Tero Y. Business - 07/11/2017 AccorHotels certified review
« Lot's of things does not work. »

Reception tried to put us (two persons at the same room) we had two rooms ordered. My key card does not work at all, changed it four times... Stolen accorhotel memberships was found but, reseption only made new account for me instead trying to fix /inform accor hotels about hacked account... (asked twice to inform this for accorhotel, two different persons) Room was very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tero Y., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will control all of your comments and are taking the appropriate measures to address the problem and prevent future occurrence. According your comments about your Le Club Accorhotels Card account ; there is 3 different account under your name on system , If you are agree with us , We will send a request to the support team and they will keep your account with te… and clean other accounts . Also I would like to be sure '' te… '' mail adress is belong to you or not , because one of the account is under this mail adress . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Chris Business - 27/10/2017 AccorHotels certified review
« Chris - The hotel met all expectations; it was the 3rd time I've stayed here. »

Everything was smooth. In addition the evening room service was prompt and tasty, and when I asked for an iron it was brought quickly to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Ahmet Business - 14/07/2017 AccorHotels certified review

The room is very big and clean and the bed is very comfortable. The staff are also very helpfull and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmet K., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Zehra A. Families - 13/07/2017 AccorHotels certified review
« Very unhappy »

Breakfast was overpriced and lack of variety, carpets in room smelt disgusting and there were no complimentary shampoos or conditioners which meant I couldn't shower, will not come back here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Memik A., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to inform you that we have shower gel and shampoo for our whole guests in bathrooms , also we are ready to serve to our guests for 7 / 24 for any problem in their room , we could not record any note from your room to inform our team . We tried to call you for listen your detailed comments but your number was unreachable (0… ) . Please share your mobile phone with us for a detailed explaining for your unsatisfaction by responding this mail . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Shaipoor F. Business - 12/07/2017 AccorHotels certified review
« Nice »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaipoor F., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eray DURSUN Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (530) 040 92 76 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Peter Business - 08/07/2017 AccorHotels certified review
« Good hotel for business trips »

Well located, easy to find, clean, friendly staff and good breakfast.

Murat S. Families - 19/05/2017 AccorHotels certified review
« Excellent Vacation »

The hotel was great, very clean, and the staff were very good. The service woman Betül was very helpful. Mr. Daghan helped us with the rooms very much. We would always go back to the NOVOTEL KAYSERI, and will recommend the hotel to anyone.

Anonymous Business - 07/05/2017 AccorHotels certified review

The room was smelly and unclean

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