ibis Juarez Consulado Hotel 3 stars

TripAdvisor rating 3.0/5 201 reviews
ibis Juarez Consulado
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Hotel extras

The hotel is strategically located by the bridges at the border with El Paso, TX, close to shopping centers and opposite the American Consulate.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Other sports activities
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and
Av Paseo de la Victoria
32500
ciudad juarez
mexico

Tel: +52656 289 6400

Fax: (+52)656 289 6401

Contact email

Check-in from 15h00

Check out up to 13h00

  • CTRL CAMIONERA :   DAILY

  • By plane

    ABRAHAM GONZALEZ At 12km / 7.46 miles

GPS :31.68634, -106.404571

Our accommodations

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view over the main street and terrace.

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 double beds

  • Max. number of persons: ‌4
  • Area: From 15
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 2 double beds

  • Max. number of persons: ‌4
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Lunch

14:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

The Ibis bar is a friendly place, where everyone can get together and relax. Don't think twice - take some time to relax! We will serve you a drink and our snack service is available 24/7 at the bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Juarez Consulado

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

1,701 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

201 reviews

I asked twice to the front desk and both times they were unable to help me.

Customer review rating 3.9/5

Miguel G. Solo - 10/06/2019 AccorHotels certified review

I asked twice to the front desk and both times they were unable to help me. Once for tooth paste and a tooth brush, and then for a cell phone charger.

Dear Miguel , Thank you very much for taking the time to share your comments regarding your stay at the ibis Juarez Consulado. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our front office staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Nice place

Customer review rating 3.9/5

Cesar Couples - 04/06/2019 AccorHotels certified review

Everything was good

Dear Cesar, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

My stay was pleasant.

Customer review rating 3.9/5

Anonymous Business - 04/06/2019 AccorHotels certified review

It was good. Calm no disturbance what so ever.

Dear Itzayana, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado
Customer review rating 3.9/5

Edgar Families - 31/05/2019 AccorHotels certified review

It was very good... And exelent personnel

Dear Edgar, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Longer stay

Customer review rating 3.9/5

Martín Families - 25/05/2019 AccorHotels certified review

The hotel is very clean and staff is helpful.

Dear Martin, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado
Customer review rating 3.9/5

Brenda C. Business - 10/05/2019 AccorHotels certified review

Excellent service

Dear Brenda, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

It was good.

Customer review rating 3.9/5

Catarino R. Couples - 02/05/2019 AccorHotels certified review

It was good just a little more to improve with toiletries like more body wash and nice shampoos and towels. Other that its good.

Dear Catarino, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Nice

Customer review rating 3.9/5

Jaime B. Business - 27/04/2019 AccorHotels certified review

Was completely awesome

Dear Jaime, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel Garcia – Gerente General ibis Juarez Consulado

Satisfactory

Customer review rating 3.9/5

Anonymous Solo - 17/04/2019 AccorHotels certified review

Good

Dear Jorge, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel Garcia – Gerente General ibis Juarez Consulado

Simple, convenient, and overall satisfied!

Customer review rating 3.9/5

Moses S. Business - 12/04/2019 AccorHotels certified review

Wife and I heard about this hotel through a friend whom had stayed at Ibis to fix her Immigration papers. Since I was fixing my wife's immigration status as well we decided to go with this hotels location. The rooms are small, simple, convenient, and comfortable. It's what we were looking for. The bed was appropriately sized for two individuals. The bathroom was well lit and comfortable. Nice sized window, couldn't open it but those random dust winds are no joke! The breakfast provided by staff was/is amazing. Marivel, one of the (best)cooks, listened to our desires each morning and pleased wonderfully. The breakfast buffet style was unexpectedly fulfilling! Cereal, cut fruit, and yogurt with different toppings. Omelette's, sunny side eggs, or scrambled eggs as we wished. Refried beans, chilaquiles with different sauces each day, steak one day, pork the next, amazing dishes each day! Orange juice, cafe de olla, water, milk, green (healthy)drink, and milkshakes. What an open styled buffet for breakfast that was/is available! Very Satisfying! After breakfast hours staff is available to provide lunch and or dinner needs! The food is delicious. The French fries could have been better, but again, just a very minor issue. We never tried the bar because the prices weren't listed. I would have tried if the prices of drinks would be available to view. Not a negative, but would have been nice to see. The elevators were quick and responsive. Hotel staff always wanting to help and/or provide information. Two computers are available for use in the lounge area first floor. The hotel is perfectly situated where the medical examination takes place for migratory purposes. A block away from the U.S. Consulate, and about a ten minute walk to where the fingerprints need to be done. Although the rooms are small it is perfect. It serves it's purpose for sleep, shower, and dress. My stay consisted of an open reservation. I selected that option because I wasn't sure how long I would be needing to stay. I am glad I left it open. My stay was from April 2nd to the 12th. I only needed till the tenth. At the check-in the reception area did put a hold of the total days on my credit card and until my departure did they only charge me for the days stayed. Upon doing my reservation this way it was more expensive then reserving online but again I was not sure how long I would be staying. I spoke with fellow visiting folk that they did in fact reserve days through the internet but they would not get reimbursed for the days not used. Something to think about when staying at a hotel. Wife and I were overly satisfied with the stay at the hotel. Thankful! Thank you!!

Dear Mose, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado
Customer review rating 3.9/5

Ramon A. Business - 02/04/2019 AccorHotels certified review

Satisfied and everything was accessible.

Dear Ramon, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel Garcia - General Manager ibis Juarez Consulado

Bad service

Customer review rating 3.9/5

Francisco Couples - 18/03/2019 AccorHotels certified review

I would say we had an ok experience, except for the dining. The youngest waitress had a bad attitude and made us wait half and hour for our food even thought it was ready and we could see it. She just didnt bother on taking it to our table. She should be replaced. I was paying for the food and we would of liked it for it to be hot. And enjoy it without having to deal with someone with bad attitude.

Dear Francisco, Thank you very much for taking the time to share your comments regarding your stay at the ibis Juarez Consulado. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our waitress in order to prevent any future occurrence. Did you remember her name?, You´ll help me if you could give me specific information about the waitress. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

Regular

Customer review rating 3.9/5

Juan Business - 17/03/2019 AccorHotels certified review

Regular

Dear Juan Jose E., Thank you for taking the time to share your comments concerning your stay at the ibis Juarez Consulado. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Israel García – General Manager ibis Juárez Consulado

Iba a consulado

Customer review rating 3.9/5

Jshort1731 Business - 15/03/2019 AccorHotels certified review

The stay was fine, but the room was too small for us for a week’s stay. It is a better one-night hotel. That having been said, the staff was very nice and understanding when some of my party had to end their stay early due to a family emergency.

Dear Janet S., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry for your family situation, I hope you are well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Good service, good attention

Customer review rating 3.9/5

Mike. Business - 14/03/2019 AccorHotels certified review

A good place to stay comfortable and quiet relaxing for the porposes.

Dear Mike, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado
Customer review rating 3.9/5

Anonymous Business - 07/03/2019 AccorHotels certified review

Really Bad.

Estimado Jaime, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Juárez Consulado. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras más sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros, por lo que me gustaría que nos regalara más detalles de su experiencia y tener más claro en qué aspectos no cubrimos sus espectativas. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Israel García – Gerente General ibis Juárez Consulado
Customer review rating 3.9/5

Anonymous Business - 03/03/2019 AccorHotels certified review

Excellent service...room and hotel was very clean...when I went to reception to ask a question I was greeted in a professional way....

Dear Francisco, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado
Customer review rating 3.9/5

Alma Families - 03/03/2019 AccorHotels certified review

Everything was fine

Dear Alma, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Air conditioning

Customer review rating 3.9/5

Miguel Couples - 28/02/2019 AccorHotels certified review

It’s was great staying at ibis have a lots of fun great places to go everything is walking distance for are needs also I miss the place already i will definitely go again if I am in the area also great staffing very helpful viva Juarez.

Sleepless nights

Customer review rating 3.9/5

Master L. Couples - 26/02/2019 AccorHotels certified review

The AC did not work it was to hot in the room everything else was excellent.

Dear Javier L., Thank you for taking the time to share your comments concerning your stay at the ibis Juarez Consulado. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We truly apologize for the inconvenience with the AC. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,
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