Hotel - ibis Juarez Consulado
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Juarez Consulado Hotel

3.0/5 199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wi-Fi connection
    • WIFI in the communal areas
    • Free WIFI
    • WIFI access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange

Leisure and activities

  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view over the main street and terrace.

  • 140 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Telephone
    • Free WIFI
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 1,541 reviews

Our guest reviews for ibis Juarez Consulado

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 199 reviews
Anonymous Couples - 13/11/2018 AccorHotels certified review
« Nice »

Breakfast is amazing, rooms are a bit small but they work out. Cleaning service was amazing and everyone is helpful and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yesenia J., We very much appreciate your comments regarding your stay at the ibis J. Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Salomon A. Couples - 08/11/2018 AccorHotels certified review
« Good »

The room was clean and nice, but the second day they only give us 1 towel and 1 small, no shampoo and soap like hotels use to have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salomon A., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Isaac M. L. A. Business - 25/10/2018 AccorHotels certified review

Rooms are small and uncomfortable bed. Old looking rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Isaac Lopez A., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juarez Consulado. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a Lamentamos no haber ofrecido el tamaño de habitación que usted necesitaba, sin embargo esperamos haber ofrecido un equipo servicial de manera tal que usted se sintiera cómodo. Reciba un cordial saludo.

Juan P. R. Couples - 15/10/2018 AccorHotels certified review

The stay was very welcoming the staff is very friendly and kind. There breakfast was delicious. The mall is across the street and all our drs appointments were close by withing walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Pablo R. Zarate, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is our honor to have had you at our facilities. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bernardette A. Business - 11/10/2018 AccorHotels certified review

embassy

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Maria Bernardette, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juarez Consulado. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Victor Business - 10/10/2018 AccorHotels certified review
« Everything was great except one of the elevators didnt work. »

Everything was great. Food was good. Room was clean. Only issue was one of the elevators didnt work so had to wait longer for the only elevator that worked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor B., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luis E. Business - 09/10/2018 AccorHotels certified review
« all what we need »

We have all that we need and very close to the embassy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis Alfoso, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Heriberto L. Business - 08/10/2018 AccorHotels certified review
« NORMAL »

SOLO UNA TOALLA Y PARECIA ESTAR SUCIA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Heriberto, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juarez Consulado. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea de su completo agrado. Reciba un cordial saludo.

Robert L. Business - 05/10/2018 AccorHotels certified review
« Nice place to stay »

The staff was very friendly and helpful, room was nice and clean and location was perfect for going to the US Consulate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor P., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Diana Couples - 28/09/2018 AccorHotels certified review
« Good »

Nice workers Bathroom needs deep cleaning Food in restaurant not good

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Diana A., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juarez Consulado. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Giovanna Families - 26/09/2018 AccorHotels certified review
« Excepcional »

Empleados Amables, Hotel Limpio.

Our hotel has responded to the review
Our hotel has responded to the review

Apreciable Giovanna, Muchas gracias por permitirnos servirle. Nos complace haber creado una experiencia de servicio de acuerdo a sus necesidades. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Isidro U. A. Couples - 25/09/2018 AccorHotels certified review
« Confortable »

All things were good except prices drinks and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isidro U., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Juan Couples - 25/09/2018 AccorHotels certified review
« Bad »

Room was small (I reserved a king size got a queen size) everything was crowded. Shower didn't work, once I open the shower all the water went up and got everything in the bathroom wet. Asked for a late checkout only gave me one hour.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Juan Pablo M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Juarez Consulado. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. A manera de comentario, los hoteles Ibis ofrecen únicamente habitaciones con cama Queen size y en cuanto al tiempo de salida le comento que se puede ofrecer una "late Check out" saliendo hasta las 6 pm, sin embargo este servicio tiene un cargo adicional. Una disculpa si no le ofrecimos esta alternativa. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Rafael M. Business - 14/09/2018 AccorHotels certified review

It was pleasant but the bathroom needs a little improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael M., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our maintenance team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adan Couples - 09/09/2018 AccorHotels certified review
« Alvarez Marin Family »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adan M., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chue A. Business - 08/09/2018 AccorHotels certified review
« Top notch customer service - hands down! »

We stayed here for over a week and the customer service was the best. Despite some not so good reviews, I'm glad to say none of it was true for us. We have no regrets. From the reception to kitchen and housekeeping staff - everyone was so friendly and helpful. We will definitely be recommending the IBIS to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chue A., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. We feel more tan happy and thankful for such a kind and motivating review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Carrillo F. Couples - 31/08/2018 AccorHotels certified review

Low customer service, unhelpful staff, room smelled like sewer bed was hard and very uncomfortable. Hair all over the bathroom floor.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Michelle V., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Juarez Consulado. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Anonymous Solo - 30/08/2018 AccorHotels certified review
« Traveling »

Room was dirty lacking cleanliness unpleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonel H., Thank you for taking the time to share your comments concerning your stay at the ibis Juarez Consulado. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

Anonymous Couples - 29/08/2018 AccorHotels certified review
« uncomfortable »

I had gotten the buffet breakfast for the 4 days I was staying at the hotel. and it turns out I could not get the breakfast because apparently it wasn't included in the payment but I clearly had selected that I wanted the breakfast included and it turns out that when I was trying to get the breakfast they told me it wasn't included and I insisted it was included and they told me to get the papers that say it. so I went upstairs to my room to get the papers and it clearly said that It was included but the lady said that when they charged me they gave me a discount and so that I couldn't get breakfast. and I don't know why I am given this discount when I idid not ask for it. I didn't ask for a discount and I was willing to pay the full amount so I could comfortably get breakfast. it was embarrassing when they tell you in front of everyone that I can't get breakfast. Also when I got to my room I could barely open the door because the doorknob was not working properly so I asked to be moved to another room, such an inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norma, Thank you for taking the time to share your comments concerning your stay at the ibis Juarez Consulado. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. We deeply apologise for the inconveniences you may have encountered. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

Roman O. R. S. Families - 25/08/2018 AccorHotels certified review
« Roman O. »

Every thing was perfect. Impreddive the support of all the staff. in any situation. Maybe the only thing I would recommend to improve is the cleanliness of the rooms corridors. The rest , was alll really good. I’m a Ibis Fan!! When I have 6 million US. dollars in my pocket to invest, I will like to have a IBIS franchise in Mexico. Congratulations for your organization. Every thing is perfectly structured. Construction, service, etc. Regards, Román O. Note: The Spirit of Service you have from all the personal, you can’t find it out of Mexico.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman O., We are more than pleased and thankful for such a kind review. We sincerely appreciate your words, since this is what we strive for, your satisfaction. We look forward to your next visit. Best regards,

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