Hotel - Mercure Bratislava Centrum Hotel
Mercure Hotel Mercure Hotel

Mercure Bratislava Centrum Hotel

4.5/5 1,812 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • BRATISLAVA (Paying)
    • VIENNA AIRPORT (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Rafting  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

A wide range of trendy queen size or twin bedded rooms are inspired by moments of pop-art. Transparent and semi-transparent bathrooms equipped with walk-in shower or bathtub offering a spacious feeling, most rooms with separate toilets

  • 175 rooms
  • 150 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • TV room service ordering
    • Video games on TV in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,356 reviews

Our guest reviews for Mercure Bratislava Centrum Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,812 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 12/12/2018 TripAdvisor review
« Good Hotel »

Comfortable and modern hotel. Very convenient for arriving in Bratislava by train or bus from the airport. 20 minute walk to Old Town or 5 minutes by public transport. Plentiful breakfast, nice bar serving good Slovakian wine as part of drinks menu

Jim Business - 10/12/2018 AccorHotels certified review
« Very pleasant hotel, excellently located »

I stayed one night. The hotel is very pleasant inside, and there was a good breakfast. It is located right next to a tram stop linking you to the old town, and to a bus stop running to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James S., Thank you very much for staying with us and for your nice comments. We appreciate them very much and it makes us happy you had a great stay :) Sincerely, Gabriela Busova Guest Experience Representative

K. Couples - 10/12/2018 AccorHotels certified review
« Frozen »

Very disappointed ! In the room was very cold (less than 18 C, during winter season). At the reception they offer us additional blanket instead of giving us a heater: very unacceptable for a 4 star hotel ! Finally they gave us another room, which was OK...Until the next day, when we came back at 10pm in a rainy night and found our room cold again... After the daily cleaning, the housekeeper has left the window open. At the end of our stay, we were asked to pay 78 eur. for breakfast which we even didn't order. 3 days in the hotel and none of them without an adventure...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veselin K., Thank you for sharing your feedback to us. We are very sorry to hear that your stay did not meet your expectations. I deeply apologize for the air-conditioning. It works only when the card is inserted and it can be turned up to 25 degrees. We are happy though that we found a solution and we were able to change the room and even give you an upgrade for the Privilege room. In addition we would like to reward you with 200 courtesy points. Regarding to the mistake of our housekeeping team I am very sorry too. It is a busy period now. Please stay assured I already informed the supervisors to avoid such a situation again and we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Gabriela Busova Guest Experience Representative

Kate Couples - 10/12/2018 AccorHotels certified review
« Initial receptionist was poor »

Room fine, very comfortable

Couples - 10/12/2018 TripAdvisor review
« Excellent Hotel »

Excellent hotel. Adjacent to the main railway station. Tram stops and bus stops are within 100 yards of the hotel allowing ready access to the city centre. There is a very good selection of food available in the restaurant.

Wojtek Business - 09/12/2018 AccorHotels certified review
« Disappointment with the staff service level »

Being a loyal customer with gold status level you expect to receive a proper service and benefits from the shown loyalty. Situations like: the Lady at the reception front desk argued my member status during check in. When asked about room upgrade she replied impolitely that there are no rooms available, what was not true cause you could easily book these room type for the night through accor site. The same situation happend during the second night of my stay. There was no welcome gift provided. The hotel itself, rooms and facilities are nice (like you would expect from a Mercure hotel in European country capitol), but the staff is rather poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wojciech L., Thank you for sharing your feedback. I am very sorry about the situation. There must have happened some mistake in the system. The reservation was made with your silver membership card number, so we had no evidence about your gold status. I deeply apologize for the inconveniences with my colleague. We added 200 courtesy points :) Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Gabriela Busova Guest Experience Representative

Adrian G. Solo - 07/12/2018 AccorHotels certified review
« Very stylish yet comfortable hotel »

Staff were all very welcoming and friendly. The bar and restaurant were very pleasant. I had bar snacks on my first night and dinner on the second night and the wine selection by the glass was excellent. The bedroom was beautifully decorated and well laid out. Spotlessly clean.

Anonymous Business - 07/12/2018 AccorHotels certified review

Not satisfied with this specific hotel, compared with other Mercure hotels I've stayed. I am a platinum member and I didn't get upgrade or any other privileges (free drinks, etc..) Moreover I didn't get reward points for my staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katerina C., Thank you for sharing your comments regarding to your stay in Mercure Bratislava Centrum. I looked at your reservation and unfortunately you did not make it through the AccorHotels official web page and also in the reservation there was no information about your LeClub membership card number. I deeply apologize, but because of this we had no information about your platinum membership. Next time please make sure you book your stay on www.accorhotels.com with your membership number to get all the privileges. Best Regards, Gabriela Busova Guest Experience Representative

Anonymous Business - 07/12/2018 AccorHotels certified review
« Good »

Great rooms. Food menu should be larger and with some more healthy stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukas R., thank you for your stay with us in Mercure Bratislava Centrum and for your comments regarding to food menu. We very much appreciate every feedback :) Sincerely, Gabriela Busova Guest Experience Representative

Kate L. Couples - 07/12/2018 AccorHotels certified review
« Very nice clean hotel, within walking distance of old town. Parking available next to hotel. »

Very nice, clean room. Unusual bathroom, with glass opening to bedroom, blinds provided for modesty!Staff very helpful and informative. Breakfast good and satisfying. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate L., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. Thank you for choosing us and we hope you will come in the future again :) Sincerely, Gabriela Busova Guest Experience Representative

Business - 06/12/2018 TripAdvisor review
« nice hotel in a good location »

The hotel is nice and cosy, very clean with a nice staff; not far away from the Old Town (10 minutes by tram), well connected to the transport (Bus to the airport, 5 min walk to the railway station with connections to Austria, Hungary, Czech Republic, Poland, Germany, etc.); nice bar with a good selection of local wines and spirits, very good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 941wojciech, thank you very much for choosing Mercure Bratislava Centrum for your stay and we are also very greatful for your feedback :) We very much appreciate your nice words regarding to our F&B services. I will make sure to forward your comments to the team :) We are very happy the location was convenient for you so you had easy access to our charming Old Town and also to the airport :) We look forward to welcome you again in the future :) Warm regards, Gabriela Busova Guest Experience Representative

Janm Couples - 04/12/2018 AccorHotels certified review
« awesome »

nice deco, clean, nice service, excellent wine & coffee

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan M., thank you for choosing Mercure Bratislava Centrum for your stay in Bratislava and for this nice words and praises. We hope to have you back soon :) Sincerely, Gabriela Busova Guest Experience Representative

Sharon P. Solo - 03/12/2018 AccorHotels certified review
« Well located hotel, lovely staff »

The Hotel is located a short walk from the old town, although if you need a no 1 tram stops nearby which will take you right there. Modern hotel, very cosy and clean, great friendly staff, especially in the bar/restaurant area, they managed to rustle me up some lovely pumpkin soup when I arrived late. What was a bit strange was they didn't refresh the milk in the room when I had used what had been left the first night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon P., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. Thank you for your nice words regarding to our great F&B team! I already forwarded them your praise. I am sorry for the missing milk. Next time do not hesitate to give us a call and we will send you what you need upstairs :) Thank you again for the feedback, see you next time! Sincerely, Gabriela Busova Guest Experience Representative

Couples - 03/12/2018 TripAdvisor review
« Excellent place. Great staff and services »

We have been staying in the hotel for 2 nights. Rooms are really clear and modern. Breakfast is on the high level. Thanks. Enjoyed the stay. As a platinum member had an access to lounge area, really nice! Do not see often lounge zone in Mercure hotel. That's unique in this place. Really recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ilyab780, thank you for staying with us and for this amazing comments. We very much appreciate them! :) It makes us happy your stay was comfortable and you enjoyed the time with us :) Thank you for mentioning your breakfast experience and also the cleanliness :) We hope to have you back soon in the future :) Best regards, Gabriela Busova Guest Experience Representative

Anonymous Friends - 02/12/2018 AccorHotels certified review
« Speciale »

Comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corso D., thank you for taking the time to evaluate your stay :) Sincerely, Gabriela Busova Guest Experience Representative

Ilya B. Couples - 02/12/2018 AccorHotels certified review
« Excellent place with great staff. »

I have 1 room reserved and we were in the hotel together with my wife. The service, quality of rooms, breakfast, lounge area all of that in combination 10 points without any doubts. The staff in the hotel is very supportive and kind. So we were very glad and thankful for this stay, only good emotions. Please keep the momentum on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilya B., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Busova Guest Experience Representative

Jp Business - 02/12/2018 AccorHotels certified review
« Could be better »

Room is large and refurbished but still would need some refreshing. Floor was dirty in the corners , shower water flooded the bathroom Good breakfast and excellent crepes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Philippe U., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. Since we would like to achieve best possible services for our guests feedbacks like yours are very important for us. Online check in saves you time in the way that you don´t have to fill the form and deal with leaving us a guaranty, you can do everything online. I am sorry if maybe the line was longer and you had to wait. I hope despite of this inconveniences we will see you again in the future :) Sincerely, Gabriela Busova Guest Experience Representative

John H. Couples - 28/11/2018 AccorHotels certified review
« Simply brilliant! »

Amazing staff, brilliant location, great facilities... we'll definitely stay there again the next time we're in Bratislava.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, thank you again for your nice comments and evaluation :) Sincerely, Gabriela Busova Guest Experience Representative

F. Solo - 27/11/2018 AccorHotels certified review
« Very good value for money! »

My room was extremly beautiful and stylish. The same was the rest of the accomodation. Breackfast was very good and the waiters/waitresses very professional. The receptionists very very friendly too! The garage is much to expensive! I would park my car there anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pammer F., We very much appreciate your comments regarding your stay at the Mercure Bratislava Centrum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Busova Guest Experience Representative

Peter R. Friends - 21/11/2018 AccorHotels certified review
« Great weekend »

Accommodation great, breakfast great and residents bar great. Does it get any better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., thank you for this wonderful review! These amazing comments of yours are very encouraging. :) We do hope to have you back soon in the future :) Sincerely, Gabriela Busova Guest Experience Representative

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