Hotel - Mercure Lavasa
Mercure Hotel Mercure Hotel

Mercure Lavasa

4.0/5 1,008 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Massage  (Nearby)
  • Outdoor playground for children
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Badminton (Paying)
    • Jogging track
    • Volley ball facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

A stay at the Mercure Lavasa is unified with essentials in relaxed natural living. The 130 rooms are fully air conditioned & equipped with all amenities chosen to give a homelike feel on every visit, categorised as Standard and Family roomsEach room offers options to stay connected in your business with Wi-Fi facilities. 110 Non smoking rooms, 1 handicap accessibility room, iron and iron board, tea & coffee making machines, safety lockers, Mini-bar (on request) & LCD televisions

  • 130 rooms
  • 110 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 12 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Bouquet TV Canal+ and Canalsat
    • Phone with 2 handsets in room
    • Direct dial telephone
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,051 reviews

Our guest reviews for Mercure Lavasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,008 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Partha G. Families - 18/09/2018 AccorHotels certified review
« Pick up and drop facility from Pune would have been very helpful. »

At Lavasa, either you can reach by driving own or with hired car. For hired car for Driver hotel should have an arrangement. Hotels at Aurangabad having this basic facility but here it is not there. Area wise if govt. or court doesn't take any futuristic step the place will die in next 3 - 5 years. But with better amusement facilities by Hotel the lucrativeness will remain long period.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking time and reviewing not only our hotel but Lavasa as destination. We are happy to know that you have enjoyed your stay and Also noted your suggestions with regards to transfers facility. Your comments about the valley and lack of activities offered here have been well noted and shall be passed on to the management of the city. Once more thank you for your review and looking forward to welcome you back for a day relaxation trip. Warm regards, Mario Benedict, Operations Manager, Mercure Lavasa

Ravi S. Couples - 17/09/2018 AccorHotels certified review
« Good experience - still need to improve »

Overall good experience. Need to improve food. Need to add more items in main course. Need to provide one scoop of ice cream, they tell me to take three scoop, they are not ready to provide one scoop. Room light need to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Mercure Lavasa! At the onset we would like to thank you for sharing your comments about your recent stay at our hotel. It is based on our guest’s constructive feedback that we can improve ourselves. We are delighted to know that your experience was good. We have well noted your suggestions with regards to rooms light , Food and shall look into the same. Once more thank you for your feedback and we hope that you give us another opportunity to regain your confidence. Warm regards, Mario Benedict Operations Manager Mercure Lavasa

Adarsh Couples - 13/09/2018 AccorHotels certified review
« An excellent place to stay »

The hotel is located perfectly in Lavasa. Good facilities and excellent service by the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Parishh Families - 13/09/2018 AccorHotels certified review
« Peaceful stay with courteous staff »

Mecure hotel is located near the lake of Lavasa. The view from the room was extremely beautiful. All the rooms have small balcony's and from the balcony you can see mountains and river flowing. The staff was very courteous and food buffet was sumptuous. Hotel was clean and hygiene was maintained. Moreover, there is a carom board in the lobby. Overall, great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Nothing gr8 »

Food choicesn quality of food from IRD menu was not upto the mark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Ram L. Families - 11/09/2018 AccorHotels certified review
« Extremely poor »

Found Hotel staff was very unpleasant and non cooperative . When asked about parking service, staff adviced to park the vehicle on road without any assistance. And finally I have to carry my luggage from road to the hotel. Same happened at time of check out. Also when I requested to change my room toward lake view side then staff response was very disturbing to me. Waiters at the restaurant also non cooperative and rude behavior. Over all its my horrible experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Adittya Friends - 11/09/2018 AccorHotels certified review
« Good and comfortable stay »

The hotel is one of the good hotel in lavasa having all the modern anenities. Situated near to lake and having a good restaurant. Breakfast was good and they also have their underground private parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Lavasa. While we are pleased to notice that your overall stay was comfortable, we have noted your feedback about Parking Issue & Breakfast. Please rest assured that we are looking into the matter and your suggestions were shared with the Security Manager and Executive Chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Hemang S. Families - 07/09/2018 AccorHotels certified review
« THE Best Stay @ Lavasa »

This would be the best stay for anyone visiting Lavasa. The hotel has every positive features and facilities. From accommodation to food and staff interaction and services. Once a visit place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Shreyas Couples - 01/09/2018 AccorHotels certified review
« Peaceful stay »

Quite satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Ashish B. Families - 28/08/2018 AccorHotels certified review
« A true sample of excellent hospitality! »

Without doubt one of the best hotels I have stayed. Upon arrival we were warmly welcomed by the staff and manager. The atmosphere is so special that it really felt like home to me. Comfy beds and a lovely 24 hour hot shower. Good breakfast with plenty of choice. Room was clean and adequate. I highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Jaganath B. Families - 28/08/2018 AccorHotels certified review
« Nice experience, staff was very warm, felt at home. »

I liked the stay except a few things. There was no gym or swimming pool which was surprising. You should at least have an indoor gym with minimum equipment. The curtains in the room had a damp smell as if not cleaned or room not used for a long time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Lavasa. While we are pleased to notice that your overall stay was comfortable, we have noted your feedback about dampness smell. Please rest assured that we are looking into the matter and your suggestions were shared with the Housekeeping Manager. Also your comments about the lack of activities offered here have been well noted and shall be passed on to the management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Prasad G. Couples - 28/08/2018 AccorHotels certified review
« It was a great stay at Mercure Lavasa »

The entire experience with Mercure hotel lavasa was great, service is good, staff is great. Especially want to mention waiter Jaydeep and Santosh and chef Rajendra, they were extremely helpful. Hotel rooms are very clean and nice. View from balcony is extremely beautiful. Overall too good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jaydeep , Santosh and Rajendra. I am certain that your words will be a great motivation for them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Sandesh K. Couples - 28/08/2018 AccorHotels certified review
« nice hotel , nice view from room gallery »

staff is very helpful , luxury experience & food & service also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Rachesh K. Families - 27/08/2018 AccorHotels certified review
« Superb »

Staff very friendly, took care of all needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Heman D. Couples - 27/08/2018 AccorHotels certified review
« Thoroughly enjoyed relaxation time..... »

have found the staff most supportive and co operative with 'Never say no' attitude, particularly Appa. WiFi availability has really helped us to remain in touch with the outside world, particularly because of poor connectivity otherwise. However, one suggestion to expand the availability of indoor games such as table tennis, badminton, cue sports, basket ball, arrow, etc.. in view of quite negligible / less outside attractions in Lavasa, so that the guests really enjoys the stay with playing such games with their near and dear ones. We have also missed swimming pool. Please do keep me posted on the action if any taken on above suggestion for my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Appa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments about the lack of activities offered here have been well noted and shall be passed on to the management. Kindly note that we have cricket kit and badminton kit available on rent in hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Nadeem S. Couples - 27/08/2018 AccorHotels certified review
« It was really great »

It was a great experience with my spouse...w e had a very good time... nicely managed but one big issue is about the housekeeping part... bed sheet was really stinking from inside as we cannot sleep properly....that was the only bad experience otherwise it could have been an awesome one.... i don't know whether the sheets were really getting changed every day ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Lavasa. While we are pleased to notice that your overall stay was comfortable, we have noted your feedback about smell from bed sheet. Please rest assured that we are looking into the matter and your suggestions were shared with the Housekeeping Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Prateik P. Families - 27/08/2018 AccorHotels certified review
« Fairly good service during peak weekend, but room for improvement. »

I, my wife and mother-in-law stayed at this property for One night and we had booked two (2) rooms on the Fifth floor (Room No. 504 and 505). This was my fourth visit to this property and we had a good overall experience through our stay. The rooms we stayed at were not really in the best of shape and I did notice some seepage on the walls as well as overall cleanliness lacking a bit. Not a deal-breaker but we would certainly like to see spic and span rooms for Mercure Hotel. My biggest complain is that although I am an Accor member since past 3-4 years and although I specifically requested for a Late Check-Out by 12 noon on the next date, we were not given a late check-out option by the front desk on the premise that the hotel was completely occupied and that 'Other Accor Members were expecting early check-in'. Such request for late check out by one hour was not unreasonable on my part considering we had further travel plans during the day, however refusal to accomodate us for one extra hour was truly shocking and unexpected. I wish more attention was given to the needs of Accor Plus members like myself who pay a premium for these services. Over all a decent stay, although I am not sure I would be staying with this hotel in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Lavasa. While we are pleased to notice that your overall stay was comfortable, we have noted your feedback about Seepage in room & late check out. Please rest assured that we are looking into the matter and your suggestions were shared with the Housekeeping Manager and Front Office Manager respectively. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Anonymous Families - 27/08/2018 AccorHotels certified review
« Good »

Kindly improve buffet, in room 424 mattress not comfortable. Overall it was a good pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Lavasa. While we are pleased to notice that your overall stay was comfortable, we have noted your feedback about Buffet & Mattress. Please rest assured that we are looking into the matter and your suggestions were shared with the Concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Vallabha Business - 27/08/2018 AccorHotels certified review

Hotel was very neat and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

Nimish D. Families - 26/08/2018 AccorHotels certified review
« Best view but bad service »

Your view is worth the money. But staff is so under trained. They were not rude but just plain dumb. On entry at the reception I mentioned it's my birthday 16th Aug, Not that I was expecting a grand welcome or anything but a simple happy birthday sir would have been nice. Your staff was surprised and said oh sir it's your birthday haan. All of that with no expression what so ever. Apart from 1 guy you offered us breakfast table on the last day all were looking clueless and blank. Even if you can't offer a service just say no explain and smile... zero smiles what so ever. You guys don't park cars for guests even when it is raining. Even a roadside hotel gives vallet parking service. Last day your breakfast tavl3s were full and people were asked to wait. Again no problem with that but zero smiles or curtousy. Absolutely heartless service. Only 1 staff was friendly who was there on 18th Aug morning on breakfast duty and 2nd is your housekeeping staff with the room towel dec and gesture

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mario Benedict, Operations Manager Mercure Lavasa

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