Hotel - Sofitel Harbin
Sofitel Hotel Sofitel Hotel

Sofitel Harbin Hotel

4.5/5 688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TAIPING INTL APT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Badminton  (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hous
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.

  • 321 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,322 reviews

Our guest reviews for Sofitel Harbin

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 688 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Quetin Friends - 29/01/2019 AccorHotels certified review

Despite of the nice room and kindness of the manager on our arrival, we were really disappointed by (most of) the staff which is not helpful and has difficulty to speak English. Moreover food was really so so (frozen sushis, etc) and took a while at the sushi restaurant. And during our check out we had to pay our room even if we had received a Zero balance note with our confirmation letter after giving our credit card details during booking to pay it. It was not clear at all and was a real mess to get a clear explanation. It lasted about 3ominutes (without any supervisor coming to help) and we have to check all our credit card statements to verify if they hadn't charged it twice and why they didn't charged it previously according to their confirmation letter. A non-sense! The Staff really needs to improve their attitude towards clients and their english. For instance, I asked for help during my stay to a Clerk (while she was walking in the lobby) and the Clerk didn't even stop to answer me, saying that she had no time ! Really???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quetin , Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was shared your information to the Management,they will following the standard to make a traning to the staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Happy Chinese New Year Lisa Guest Experience Manager ge…

Donatas Business - 21/01/2019 AccorHotels certified review
« Bet hotel in Harbin »

Bet hotel in Harbin, great facilities, great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donatas, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Pamela S. Friends - 20/01/2019 AccorHotels certified review
« you really surprise me »

was amazing you prepared something unforgettable for my first birthday in China , I will always thank you

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. S., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Alison W. G. Business - 20/01/2019 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Wei G., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Friends getaway - 19/01/2019 TripAdvisor review
« Outstanding five star hotel, very helpful staff »

Nice rooms with very good beds and extremely beautiful bathroom with rain forest shower and additional big bath tub. al the public rooms are extremely luxurious: spacious lobby, cafe, big shopping area (souvenirs, clothes..), fitness/swimming pool, restaurants.Especially worth mentioning is the work of the concierges Joseph and Sky. They answered all our questions (even concerning public transport within harbin, which might be unusual for most clientsg) gave us a lot of advice concerning sightseeing and were always open for a chat or giving us insights of life in harbin. By doing this they have been both, very professional and at the same time e.g. with sky we could talk very familiar, like being friends.Also recommendable is the outrageous breakfast buffet. I have been in several Sofitels, and together with Sofitel SO in Bangkok, the choice of food at the breakfast buffet at Sofitel Harbin is the best.Concerning the staff, Guido will stay in our memories for very good service. Improvements could be made to the bread section (some days bagueteb, bread and rolls seemed to be dry, possibly from the previous day).Improvements are also necessary concerning the refill of the buffet. Especially the yougurt, salad and fruit (especially berries) and pastries section run out of stock berore the official end of the buffet. And in an international luxus hotel I expect a selection of teas at breakfast (not only standard green or black.Surprisingly a lot of staff members (e.g. lotus spa suites, wellness, restaurants) don't speak a single word of English.Evening buffet restaurant is also very recommendable. Huge choice inkluding alkohlic and non-alcoholic drinks at very reasonable price. Chief waiter was also very nice, as he showed us round in the first day, just to convince us that it is worth taking the buffet. We felt like peronape guests.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Daniel Pascal H Warm greetings from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback and we will share your comments with our team. Your feedback is a great encouragement to us and we appreciate it very much. Thank you again for sharing your experience and we look forward to your next stay with us. Sincerely Yours, Lisa Yang Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

Anonymous Business - 18/01/2019 AccorHotels certified review
« A Study in Mediocrity »

My room needed an extra heater in order to be comfortable. I had to order an ironing board and iron. According to the housekeeping staff, these are never available in that particular room. Although I ordered a ‘smoking room’ I needed to call for an ashtray. Since I didn’t checkin until around 11 pm, my night was extended because of the above. The salad bar had lots of greens but little else. The spoons for the salad dressing were too small.

C. J. M. Families - 15/01/2019 AccorHotels certified review
« Great hotel facilities and family staying »

Good staying with a specific like for the warm swimming pool and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager ge…

Jimena G. Families - 14/01/2019 AccorHotels certified review

this hotel is not the high level of Sofitel style

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. and Ms. g., Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Lisa Guest Exeperience Manager ge…

Hidayat T. Couples - 14/01/2019 AccorHotels certified review
« A great stay and experience in the cold City Harbin »

Going to Harbin in winter, is really special to me and my wife, who came from tropical country. And as we do not speak the language etc. The information from the hotel concierge and managers really helped. And we did get really good information as well as assistance to get the right guide and driver to take us to the main attractions in Harbin. The hotel also provide all what we need and the location just next to a mall is also helpful for us to know more about Harbin. A visit to a super market, always give me more understanding of the living standards of the city. we did have a great time to see the snow and Ice festival. The Siberia Tiger etc …. A service and hospitality such as Sofitel Harbin is really satisfactory ….

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour G., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Sunshine124031 Couples - 07/01/2019 TripAdvisor review
« Had to share - normally don't »

Sofitel Harbin facilites are quite in line with many other Sofitel properties I have stayed in around the world. Rooms and puiblic spaces are all very nice. One and only complaint was the quality of food in the Elements restauant. We dined there one evening last week at around 8pm. The restaurant is set up in buffet style. Of the fairly vast array of food that was presented we could not find anything that was warmlet alone hot. It appeared that all warming plates were turned off. In the 30 mins or so that we were there we did not see anyone even check the status of the buffet food. The ony service attention we got was a woman that "threw" a plate of raw salmon on our table I have no idea what that was about. I barely found something edible and my wife didn't and she is not a picky eater. We left frustrated, dissapointed and about USD 40 poorer. Not sure how this happend at a Sofitel.BTW Joseph the concierge was great! Thanks Joseph.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sunshine124031 Warm greeting from Sofitel Harbin Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be shared the information with our F&B management team,make sure the problem not coming again, Please give us a chance to correct. Hope to see you again, and wish you all the best in the new year. Lisa Guest Experience Manager Sofitel Harbin

Couples - 03/01/2019 TripAdvisor review
« Nice hotel with good service from all staff of Executive lounge »

I stayed 4 nights in Harbin Sofitel. Check in is smooth though I have to remind them upgrading my room to next category room. The Suite is beautiful and very comfortable though a bit old. During X'mas, they left a small gift on the our desk that gave us a surprise, my wife gave this little present a LIKE.Sofitel Harbin Executive lounge is a good place for chat and drink. All the staff are very nice and helpful. One regret is no chance for us to try their restaurant. On our last night in Harbin, we want to have dinner buffet in hotel but all full. Overall it is good stay in Sofitel Harbin.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Simonclchan Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

L. C. M. Families - 25/12/2018 AccorHotels certified review
« Pleasant stay with helpful concierge service »

The stay was great and the staff from concierge to front desk have been wonderful and accommodating. However the restaurant staff could clear the plates more promptly. Or maybe it is just the cultural to take more on the plate, and there is less clearing to do?? Overall my family is very happy with the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ching M. L., We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager ge…

Aaron T. Business - 23/12/2018 AccorHotels certified review
« bad customer service »

The hotel was quite old and the customer service was just a tragedy. When I arrive at the hotel the front desk was not eagering to serve me nor willing to answer my questions, and the telephone in the room was not able to use, and yet at the same time I booked a morning call but the next morning when I rise up there was no one call me at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.T., Greeting from Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I was shared information with our management, relevant department will action immediately. Therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Anonymous Business - 14/12/2018 AccorHotels certified review
« Welcoming »

I am a regular visitor to this hotel and I really felt there was a warm welcome from the staff. Muse on the front desk welcomed me by name even though she wasn’t checking me in. That made me feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Gerald Business - 08/12/2018 AccorHotels certified review
« Excellent as usual »

Excellent hotel, clean, comfortable, good location and value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Greeting from Sofitel Harbin. I am appreciate your support, I just want to say Thank you always give us good feedback, If you need help, please let me know. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Juras Business - 05/12/2018 AccorHotels certified review

Positive attitude, good location closer to the TVtower, garden. All services are suitable with high quality. Lobby bar place perfect with amazing interior and atmosphere. For business I recommend the Club floors with all business oriented infrastructure, B2B. Buffet food excellent. Friendly, helpful staff. Entertainment satisfied, with fitness center, swimming pool, sauna, massage center. Every time when I come to Harbin I prefer to stay in Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Juras Warm greeting from Sofitel Harbin. Thank you for your support, I am glad to recieved your positive feedback, the club lounge is one of the best team in our hotel, I hope you have a good time with us. Have a good day Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Debbie R. Families - 25/11/2018 AccorHotels certified review
« Very comfortable to stay here. »

It is very comfortable stay here more than a week. Most staff are very well trained, they are friendly and efficient. Specially Maggie from sales department; May, April, Amaris and all staff from 19th floor Club level; and Joseph from Concierge. We will stay here again when ever we come to Harbin. Thank you all for providing us the excellent services!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Ludwig L. D. Business - 24/11/2018 AccorHotels certified review
« The stay at the SOFITEL HARBIN was as always excellent ! In particualr this appleis to the Club-Lounge wherre the hotel manager offered access in my las tstay. »

EXCELLENT - I stay with thsi hotel for all my future visits at Harbin (approx. 5-8 stays in 2019 and following years)

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Donatas Business - 15/11/2018 AccorHotels certified review
« Great hotel in Harbin »

Great place to stay in Harbin

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Sebastian Business - 14/11/2018 AccorHotels certified review
« Extremley Satisfied »

I had an excellent time at Sofitel Harbin. The service was very nice, the rooms very clean and location was perfect for my business trip. I will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest:Warm greeting from Sofitel Harbin. I am lovely to recieved your feedback, I will share the information to our ambassadors, I proud of our team, they will do the best. wish you everything is best. I am Lisa, Guest Experience Manager. hope to see you in future.

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