Sofitel Harbin Hotel 5 stars

TripAdvisor rating 4.5/5 777 reviews
Sofitel Harbin
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+ 25 Services
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Hotel extras

  • Located in provincial government area, close to Wanda Plaza and Xiangjiang Park

  • Central Str., Sun Island Park, Hagia Sophia and Tiger park.

  • International, Chinese (Northeastern) and Japanese Cuisine.

  • Dream in comfort with Sofitel MyBed.

  • Dream in comfort with Sofitel MyBed.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • TAIPING INTL APT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Badminton (Nearby)
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Harbin

68 Ganshui Road
Xiangfang District
150090
harbin
china

Tel: +8645182336888

Fax: (+86)451/82331818

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   209, 86, 23, 74

  • By plane

    TAIPING INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    HARBIN RAILWAY ST At 3.5km / 2.17 miles

  • By train

    WEST RAILWAY ST At 12.87km / 8 miles

GPS :45.740552, 126.678908

Our accommodations

Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.

SUPERIOR ROOM, 1 King Size Bed, Park View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 1 King Size Bed, City View

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, Twin Beds, City View

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 1 King Size Bed, High Floor, City or Park View

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 2 Single Beds, High Floor, City View

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, Club Sofitel, 1 King Size Bed, City or Park view

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, Club Sofitel, 2 Single Beds, City view

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite, 1 King Size Bed, City or Park View

  • Max. number of persons: ‌3
  • Area: From 61
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PRESTIGE SUITE CLUB SOFITEL, 1 King Bed, Extra Living space, City or Golf Views, Club Access

  • Max. number of persons: ‌3
  • Area: From 83
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite with 1 Bedroom and 1 Kitchen

  • Max. number of persons: ‌3
  • Area: From 61
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite with 1 double bed and 1 single bed

  • Max. number of persons: ‌4
  • Area: From 61
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

ELEMENTS ALL DAY DINING

Type of cuisine: International

Elements restaurant combines French Cuisine, South American dishes, Japanese Cuisine with local dishes. We provide service with French elegance to bring pleasure and enjoyment to guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHINESE RESTAURANT

Type of cuisine: Regional

Fine dining with traditional local flavour. Luxurious and elegant decor, 15 private rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

II JAPANESE RSTAURANT

Type of cuisine: Japanese

ii Japanese restaurant provides the classic and creative Japanese cuisines. Guests will feel the freshest food with elegant service here.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KU BAR

Photo non contractuelle / Strictly non binding

Cigar lounge bar with speciality cocktails and live entertainment every night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Photo non contractuelle / Strictly non binding

Sofitel Club Lounge is exclusively for Club Sofitel guests and offers daily breakfast, evening drinks, free tea, coffee and soft drinks all day, free internet, meeting room use, laundry and ironing and late check-out.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GLAM LOUNGE

Photo non contractuelle / Strictly non binding

Glam Lounge is the perfect place to relax, offering all day refreshments and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 630 m²

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Harbin

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,462 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

777 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel in Harbin for short or long stay

Customer review rating 4.5/5

D Business - 11/06/2019 AccorHotels certified review

Always great service, noce rooms, good location

Bonjour Mr. D., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Pleasant stay

Customer review rating 4.5/5

Nick R. Business - 06/06/2019 AccorHotels certified review

Overall it was ok. A couple of minor problems. When I checked in no had realized I have a Sofitel gold card even though I’ve often stayed at the hotel. But the staff in the Club lounge were really nice as usual.

Dear Mr. Nick R, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

worest experience ever

Customer review rating 4.5/5

Tracy Business - 31/05/2019 AccorHotels certified review

The worest experience. Staffsare nice and good. But I cannot sleep well cause the worest air conditioner i never met before, no cold air even though I set the lowest temperature and max air flow.

Dear Tracy Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

good service, bad smell of smoke

Customer review rating 4.5/5

George Business - 22/05/2019 AccorHotels certified review

the check-in service was very nice. The room smelled bad and was too hot. The AC control unit did not work. My colleague also told me that his room smelled bad and had the same problem with the AC unit.

Bonjour Mr. George , Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

first day is good, but sencond and third days are worse

Customer review rating 4.5/5

T. Business - 12/05/2019 AccorHotels certified review

first day from checkin to checkout good but other days I do not have any explanation and free charge drink

Dear T., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

2 night stay

TripAdvisor rating 4.5/5

AdrianT2677 Business - 03/05/2019 TripAdvisor review

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night

Dear Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Good location

TripAdvisor rating 4.5/5

Kaew P Family - 02/05/2019 TripAdvisor review

First of all, Thank you for complete my requests (connecting room and late check-in). Anyway I and me family waited for check-in so long time because of missing something in your payment system. I'd booking in advance payment but your staff said nothing. Hopefully that this event will not happen again. But overall, everything is fine. except air conditioner was not cold.

Bonjour Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Good

Customer review rating 4.5/5

Ck Couples - 18/04/2019 AccorHotels certified review

As always very comfortable

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

Steve B. Business - 08/04/2019 AccorHotels certified review

As always very comfortable .

Bonjour Mr. Stephen B., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

OK but not excellant

Customer review rating 4.5/5

Clematis Business - 03/04/2019 AccorHotels certified review

room was a bit untidy, others as usual

Dear Clematis, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

S. Y. Business - 14/03/2019 AccorHotels certified review

the front desk give me the wrong invoice with wrong company title, and then the next day , i ask the hotel to give me the right invoice, and the front desk ask me to pay for the sending fee from haribin to shanghai .which is extremely unacceptable. and then , when i said i donnot want to pay the money, they threatened that they would not send me the invoice with the right title, i have no choice but accept their offer, and pay CNY 23 for the sending fee. I am very angry very depressed about this shit behavior, and i need a explain and i donnot want to pay this CNY 23 , because it is the hotel's mistake and i donnot want to pay for their mistake!!!

Dear Mr. S. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa ge…

Could have been a more fulfilling stay

Customer review rating 4.5/5

Edmund M. L. L. Families - 13/03/2019 AccorHotels certified review

We stayed at Sofitel Harbin because of past experience staying in Sofitel Xi’an and Chengdu last year. But sadly the experience fell short of our expectations. We paid extra to be upgraded to the Executive level and were given executive lounge excess but they told us that the 19 floor lounge was closed for renovation when it was in fact not. They told us we could have our happy hour at the lobby bar but they served only a few small desserts and cut fruit and red or white wine. That’s all for the first night so I gave feedback that night. On the 2nd night they added some cold cuts and hand sandwiches and pastries but still no hot food and no other drinks were offered. On the 3rd night again the same. On the 4th morning we wrote a handwritten feedback to the guest experience manager Lisa and only on the 4th and final night of our stay did they re-open the executive lounge with what we normally expect of an executive lounge service. Even then they did not have hot soup or butter for the bread rolls. The rooms on the 18 floor (we had 2 rooms) were adequate but it was so hot at about 28 deg C and stuffy in the room coz the AC was turned off. Lisa finally provided us with fans for the last night of our stay. And she also checked on us regularly to try to help us but there was not much she could do. Breakfast at the 2nd floor was mostly good and the manager there (from Italy) took good care of us everyday. The chief concierge Joseph Du was excellent and helped us in many ways. Complements to him. On our departure day, the hotel car took my parents and family to the wrong (domestic) terminal instead of the International Terminal for our flight back to Singapore. He left us there stranded and we had to find our own way by bus to the correct terminal. So it was not a very pleasant stay and was stressful at times. There appears to be lack of communication between front desk and F&B and guest relations and driver, as to what our needs were and what was promised to us when we checked into the hotel. So very often we were not kept informed and we received wrong information many times during our stay. Service recovery and communication can be improved.

Dear Mr. L., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

A nice bussiness stay

Customer review rating 4.5/5

M. Business - 24/02/2019 AccorHotels certified review

Good room, friendly staff and excellent japanesee restaurant

Dear Mr. M., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Best hotel to stay in Harbin

Customer review rating 4.5/5

Donatas Business - 21/02/2019 AccorHotels certified review

Great experience, great service, good restaurants and perfect location

Dear Mr. D., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

highly recommend

Customer review rating 4.5/5

Cassie Z. Families - 17/02/2019 AccorHotels certified review

The hotel itself is very clean and the breakfast that is served in the morning is very good, with plenty of good local and western dishes.

Bonjour Mrs. z., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

Quetin Friends - 29/01/2019 AccorHotels certified review

Despite of the nice room and kindness of the manager on our arrival, we were really disappointed by (most of) the staff which is not helpful and has difficulty to speak English. Moreover food was really so so (frozen sushis, etc) and took a while at the sushi restaurant. And during our check out we had to pay our room even if we had received a Zero balance note with our confirmation letter after giving our credit card details during booking to pay it. It was not clear at all and was a real mess to get a clear explanation. It lasted about 3ominutes (without any supervisor coming to help) and we have to check all our credit card statements to verify if they hadn't charged it twice and why they didn't charged it previously according to their confirmation letter. A non-sense! The Staff really needs to improve their attitude towards clients and their english. For instance, I asked for help during my stay to a Clerk (while she was walking in the lobby) and the Clerk didn't even stop to answer me, saying that she had no time ! Really???

Dear Quetin , Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was shared your information to the Management,they will following the standard to make a traning to the staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Happy Chinese New Year Lisa Guest Experience Manager ge…

Bet hotel in Harbin

Customer review rating 4.5/5

Donatas Business - 21/01/2019 AccorHotels certified review

Bet hotel in Harbin, great facilities, great staff.

Dear Donatas, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

you really surprise me

Customer review rating 4.5/5

Pamela S. Friends - 20/01/2019 AccorHotels certified review

was amazing you prepared something unforgettable for my first birthday in China , I will always thank you

Bonjour Mr. S., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

Alison W. G. Business - 20/01/2019 AccorHotels certified review

Excellent

Dear Alison Wei G., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Outstanding five star hotel, very helpful staff

TripAdvisor rating 4.5/5

Daniel Pascal H Friends getaway - 19/01/2019 TripAdvisor review

Nice rooms with very good beds and extremely beautiful bathroom with rain forest shower and additional big bath tub. al the public rooms are extremely luxurious: spacious lobby, cafe, big shopping area (souvenirs, clothes..), fitness/swimming pool, restaurants.Especially worth mentioning is the work of the concierges Joseph and Sky. They answered all our questions (even concerning public transport within harbin, which might be unusual for most clientsg) gave us a lot of advice concerning sightseeing and were always open for a chat or giving us insights of life in harbin. By doing this they have been both, very professional and at the same time e.g. with sky we could talk very familiar, like being friends.Also recommendable is the outrageous breakfast buffet. I have been in several Sofitels, and together with Sofitel SO in Bangkok, the choice of food at the breakfast buffet at Sofitel Harbin is the best.Concerning the staff, Guido will stay in our memories for very good service. Improvements could be made to the bread section (some days bagueteb, bread and rolls seemed to be dry, possibly from the previous day).Improvements are also necessary concerning the refill of the buffet. Especially the yougurt, salad and fruit (especially berries) and pastries section run out of stock berore the official end of the buffet. And in an international luxus hotel I expect a selection of teas at breakfast (not only standard green or black.Surprisingly a lot of staff members (e.g. lotus spa suites, wellness, restaurants) don't speak a single word of English.Evening buffet restaurant is also very recommendable. Huge choice inkluding alkohlic and non-alcoholic drinks at very reasonable price. Chief waiter was also very nice, as he showed us round in the first day, just to convince us that it is worth taking the buffet. We felt like peronape guests.

Bonjour Daniel Pascal H Warm greetings from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback and we will share your comments with our team. Your feedback is a great encouragement to us and we appreciate it very much. Thank you again for sharing your experience and we look forward to your next stay with us. Sincerely Yours, Lisa Yang Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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