Hotel - Sofitel Harbin
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Harbin Hotel

68 Ganshui Road  Xiangfang District 
150090  HARBIN
CHINA

490 reviews
TripAdvisor Rating Based on 490 reviews
See rates
Best price guarantee
From
From 691.20 CNY Non member rate
From 691.20 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • TAIPING INTL APT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Badminton  (Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hous
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.

  • 322 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 793 reviews

Our guest reviews for Sofitel Harbin

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 490 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
C. Business - 15/08/2017
« excellent »

Good executive club floor. Excellent for meeting.

AccorHotels certified review
John Business - 01/08/2017
« Stay in Sofitel Hotel feels like home »

The impression that Sofitel hotel gives to me is that I feel stay at home, western style, many choices breakfast. The good service of the workers in the hotel. We always book the room through Cindy Shao, a very nice lady, sometimes with fruit delivery, room update, that all like me feel special.

AccorHotels certified review
Z. Business - 17/07/2017
« Disapointed »

Not qualified for 5-star hotel.

AccorHotels certified review
Anonymous Families - 16/07/2017
« Very Positive »

This is a very nice hotel. My only criticism is that there is a considerable lack of drawer space. This is only practical for very short stays where people only arrive with a few articles of clothing. There was space allotted to a mini bar, refrigerator, even pen and paper set in a drawer but almost nowhere to put clothes other than hanging in the closet.

AccorHotels certified review
Zhongnan Z. Families - 04/07/2017
« Nothing Sofitel beside the toiletries »

Very old facilities, terrible food(room services and lounge), 4 star Japanese restaurant and breakfast. 3 star bell man, 4 star front desk and lounge staffs.

AccorHotels certified review
Bogdan Business - 25/06/2017

Sofitel Harbin - the best hotel, the best rest in Harbin Thanks for the hospitality I will be pleased to recommend you and your hotel to my colleagues visiting in Harbin if you allow A small request. When ordering through the application there were no numbers for the required dates, I ordered the number through the agent. I am a member of the Le Club Accor hotels 30..9075 1 and I will be grateful if you take into account the problem of the order and will be able to add points / days for accommodation to my bonus account

AccorHotels certified review
Foo N. Y. Solo - 01/06/2017
« Mr »

I requested a non smoking room, but my room was full of cigarette smell.when I went in. I immediately requested housekeeper/cleaner who was nearby to ventilate and spray the room. when I returned to my room at night after dinner, my room was still full of cigarette smell.I actual sleep with the window opened.

AccorHotels certified review
Scott B. Business - 31/05/2017
« Unparalleled customer service »

Excellent, cannot fault the hotel. The staff and management are excellent and the hotel facilities are very very good

AccorHotels certified review
R.c. E. Business - 21/05/2017
« Very good »

Very good

AccorHotels certified review
Anonymous Business - 04/05/2017

Once again, absolutely fantastic!

AccorHotels certified review
Anonymous Business - 28/04/2017

Pretty good.

TripAdvisor review
Friends getaway - 25/04/2017
« Worst experience so far with Sofitel »

Insisting for payments after showing the confirmation emails from Accor clearly stating ZERO balance to pay at hotel. The room on lounge level was not cleaned for the whole day till 1050pm, I have to call for cleaning. Refusing to provide free breakfast to Platinum members from Accor. Lounge staff said no breakfast, front desk staff said no breakfast. No room available at 1300 while checkin at lounge, waited for more than 1 hr. I did not expect this would happen as a platinum member there. Worse overal service I have never experienced with Sofitel at all. Now I wish someone from Accor at least can do Sth with my double charged stay cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H,   We truly appreciate your feedback that shared with us on tripadvisor.   We regard that we didn’t live up to your expectations and our standards.   Your previous stay with us was during the Harbin Dairy Events Expo, and our hotel due to the prefer location close to the exhibition center was running high occupancy for several days and it is truly regrettable that our ambassadors did not perform the job during these high occupancy as they should have. And we fail to live up to your expectations and our standards during your last visit.   The necessary steps including training will be conducted to make sure that we honor our valued platinum members’ benefits. We will contact with you offline for further clarification and we look forward to welcoming you back to Harbin to Sofitel on your next visit.   Again thank you for sharing your feedback with us and give us opportunity to improve, which we will be sure to show you upon your next visit.   Best Regards,   Guest Experience Manager Sofitel Harbin

AccorHotels certified review
Anonymous Business - 28/03/2017

Satisfied customer with the service this time. The only thing I am not happy was the cigarette smell in my room although on a non smoking floor. I understand it came from the central air conditioning system but wished I could turn it off and have individual in room climate control.

AccorHotels certified review
Anonymous Business - 17/03/2017

Not a good experience this time. I'm a silver card holder, but didn't get welcome drink. Ordered room service for dinner, but waited more than 50 min. And during the check out, the system was crushed, waited 30 min.

AccorHotels certified review
Anonymous Business - 10/03/2017

Had a excellent stay

AccorHotels certified review
Anonymous Business - 06/03/2017

The operator service was not satisfied. Food serving was also not perfect..

AccorHotels certified review
Anonymous Couples - 25/02/2017

Should be a Sofitel brand hotel. Place is not up to standard. Perhaps 4 star.

TripAdvisor review
Family - 15/02/2017
« nice hotel »

Very nice hotel with helpful and attentive staff. We had a problem with our internet and they were were very diligent in fixing the problem. The concierge desk is very helpful and patient with western visitors. Made our stay very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shari B, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is our pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Harbin

AccorHotels certified review
Anonymous Families - 13/02/2017

good facility

AccorHotels certified review
Anonymous Business - 07/02/2017

Uneventful, but not unpleasant. Staff generally seemed tired and unengaging.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 691.20 CNY Non member rate
From 691.20 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 3.3 km Hanting HRB E. DDZ St
Hanting HRB E. DDZ St
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.8 km Hanting Harbin DDZ St.
Hanting Harbin DDZ St.
From
From 170.00 CNY Non member rate
From 170.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.1 km Hanting HRB Rail Station
Hanting HRB Rail Station
From
From 180.00 CNY Non member rate
From 180.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.2 km Hanting HRB Rail Sta Plz
Hanting HRB Rail Sta Plz
From
From 227.00 CNY Non member rate
From 227.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HARBIN
See rates