Hotel - Pullman Putrajaya Lakeside
Pullman Hotel Pullman Hotel

Pullman Putrajaya Lakeside Hotel

3.5/5 1,730 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • KUALA LUMPUR INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 27 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

In our beautifully appointed, spacious guestrooms you will find complimentary high speed wireless broadband, modern workspace facilities, exquisite bathrooms, 24-hour in-room dining as well as international television channels.Our 282 remarkable guestrooms are uniquely styled in 4 different wings to represent impressions and ambiances of the distinctive ethnicity of Malay, Chinese, Indian and the Borneo continent.

  • 282 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Wide working desk
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

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4.1/5 AccorHotels Rating 4,785 reviews

Our guest reviews for Pullman Putrajaya Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,730 reviews
Aiman Couples - 11/07/2018 AccorHotels certified review
« Bad service from a well known hotel »

My wife and I booked a room for two nights last weekend. Reached Pullman around 3.30pm and we were told that our room is yet to be ready. We have to wait or alternatively, there's an option to upgrade our room with additional RM60. Since we have to leave for our next event by 4.30pm, i agreed to the suggestion as i thought its RM60 for 2 nights, instead RM60 per night. By right the hotel should get the room ready by 2pm regardless how busy they are (since they said it was late due to wedding ceremony that will be held on the same night) Also, the hotel guests still need to pay for parking which obviously ridiculous (deducted from deposit). This would be our last visit to Pullman.

Bussiness T. Business - 11/07/2018 AccorHotels certified review
« Good stay »

Stayed at room 2225. Check-in was smooth and room really spacious. The only problem is shower area has drainage issue (really slow to drain) but the bathtub works fine. Breakfast was superb. Every staff member I met was really nice and courteous. Checkout was smooth too. All in all a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayangku I., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noted your comment on the slow drainage of your bathtub and will share it with my colleagues for immediate action. Once again, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Mr P. Families - 10/07/2018 AccorHotels certified review
« A confused hotel with potential to be great, but failing in so many areas. »

Already posted lengthy tripadvisor review.

Eric Y. T. L. Families - 09/07/2018 AccorHotels certified review
« Good Services by the team. »

While the hotel is a little old (I understand that there are plans to refresh) the team there are friendly and have done well to make my stay in this hotel an enjoyable one which I will surely return again. Leonard is always hands on and I often see him at the front desk area to ensure guests have a personal touch. Special mention to Aizat and Ira.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to see you and your family and to also receive positive feedback. I will definitely share your comments with our team and more so with Aizat and Ira. I am certain that this feedback will serve as an encouragement to not only them but to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Siti J. Families - 09/07/2018 AccorHotels certified review
« Pricey car park charged on hotel guests »

The hotel has nice resort environment. However, the night-club theme for the whole hotel is to me not suitable for family-oriented vacation. However, my son loves the pool located at lotus wing since it is equipped with life jacket and he gained confidence in swimming when we stayed there. F&B also pricey and luckily our room is with breakfast or we would have been looking for breakfast outside the hotel that day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siti Nadia J., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note and understand that the current music concept may not be your preferred choice choice for you and your family however it is purely played to provide hype and positive energy to a somewhat quiet and at times the lack of atmosphere environment in and around the existing large guest areas. Once again Siti, thank you again for sharing your experience, and we hope your next visit will be more pleasant than the the previous one. Sincerely, Leonard Hotel Manager

Faizal H. Solo - 09/07/2018 AccorHotels certified review
« Pleasant stay »

Check in was quick. Room was spacious and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd Faizal Helmi R., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Mus Couples - 09/07/2018 AccorHotels certified review
« Let Down by the RUN DOWN Room »

Firstly, I my first impression about the hotel was great. Nice building, great ambiance, great resort feel. I had high expectation. The room picture inside your website is very great. Then, I checked in. My heart dropped. Room 2321 was not equipped with carpet. It feels really old and ancient. The reality is not as nice as my expectation. I am shocked to see trace of urine on my toilet bowl upon check in. (We haven’t use it yet) The room was not properly cleaned. I am also dissapointed to see ants at the coffee table. The coffee machine wasn’t cleaned properly. I am also shocked to see that there was puddle of water from the mini freezer, which was not cleaned as well. I think, this resort is verh nice on the exterior. The interior is appalling. I felt cheated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Musaini R., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. Please accept my unreserved and sincere apologies as your current stay did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the shortfalls, preventing future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Wan Business - 08/07/2018 AccorHotels certified review
« Audio Presentation Question 4 Group 1 »

excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Encik Wan, We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Sibomana H. H. Families - 08/07/2018 AccorHotels certified review
« Excellent »

We were happy and really appreciate for all the staff especial in the restaurant. The Big Man and ladies were very good to us. thanks guys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sibomana H. H., Greetings from Pullman Putrajaya Lakeside! We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with my colleagues. I am sure that this feedback will serve as an encouragement not only to them but to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Rohani Solo - 08/07/2018 AccorHotels certified review
« Convenient but disappointing »

Overall ambience is not welcoming, nor friendly. There is no sofa area to hang out or chat with a friend. It's difficult to find the rooms you want to go, eg. reception, car park, restaurant, surau, swimming pool, etc. as there is no clear direction on how to get there. Breakfast food has variety, but is of low quality and not tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohani A., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards to unavailability of seating areas around the resort, I assure that we have many seat readily available at the lobby of Raffles Wing, Shimmer Pool & Bar and within pockets of the of the existing structure which are all located on Plaza Level. Please rest assured that we are taking the appropriate measures to address the concerns of inadequate signage's and the quality of food & beverage at buffet breakfast to prevent future occurrence. I would also like to thank you for identifying my colleague Jeffrey who provided you with professionals level of service that made a difference during your stay. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Anne Families - 08/07/2018 AccorHotels certified review
« So So. Not so good, not so bad »

your front deak name Afiq, i cant understand the he talked and his face expression was sarcastic. i dont think u should charge your visitor for parking overnight. since we have paid almost 5oo per night for stay n on top, u want to charge car park? LOL. that is unfair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noor A., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will definitely speak to Afiq on his unintentional facial expression and body posture thus creating a more positive non-verbal communication to all future guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Michael &. J. B. Couples - 06/07/2018 AccorHotels certified review
« Relaxing, peaceful stay in a beautiful room & great staff »

We really enjoyed our stay and especially liked the live music down in the bar of an evening. All the staff were super friendly and very helpful whenever we needed assisitance. Breakfast was magnificent and one of the best we've ever had..!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Azahari R. Business - 05/07/2018 AccorHotels certified review
« Great! »

Great in keeping with luxury hotel.. but better if there is a nearby shopping center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azahari Bin R., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Reinhold G. Business - 05/07/2018 AccorHotels certified review
« A cockroach in my room...... »

I have chosen the Pullmann being an Accor club member and the location. The room was large but very dark due to small windows in the corner only. The hotel is 11 years old but it looks like 20 years. I noticed the large amount of Chinese tour groups not making it a pleasant stay for business travelers. Surprise on Wednesday morning when I saw a large cockroach in my room. This leads to the assumption that the hotel is not paying enough attention to cleanliness. I have never experienced a situation like this. Despite my immediate complain I have yet to receive a proper answer from Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reinhold Hermann G., Greetings from Pullman Putrajaya Lakeside! Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your concern with regards to the Chinese travelers that are currently staying with us and dead cockroach that was discovered the following morning of your stay. With regards to the Chinese travelers and as a hotel we do not discriminate and welcome all legal guest to stay with us. Yes, they do visit most hotels in Kuala Lumpur & Putrajaya and at the moment it is one largest travel market internationally. As for the dead cockroach discovered the following morning, we sincerely thank you for bringing it to the attention of Nazrin upon your check-out. As a resort located by the lake and situated in a tropical country, we are subject to the challenges of mother nature and in the particular instance the absence of insect is unavoidable. However we will strengthen the schedule of our pest control teams and constantly monitor the mentioned areas. I also understand that Nazrin has extended a complimentary upgrade and meal for your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Eza Business - 05/07/2018 AccorHotels certified review
« Clean and comfortable »

Big room and nice view

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

L. Y. Business - 04/07/2018 AccorHotels certified review
« Badly maintained »

Toilet was mouldy, music filters into the room. Chair at desk does not have a back. It was also too low, making it hard to work on the lap top. We changed hotel after 2 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. L., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Fida Families - 03/07/2018 AccorHotels certified review
« Wonderful Stay »

The accomodation and environment were very pleasing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafidah M., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

C. Y. H. Business - 03/07/2018 AccorHotels certified review
« dark and smelly room, dirty bathtub, staff bad service, limited selection of breakfast buffet »

It is an unpleasant experience with this property. The worst 5 star hotel I have ever stayed in. Considering the quality of service and the facility, it should not be a 5 star hotel. Obviously the worst Pullman I have ever stayed in too.

Mr. Z. A. B. M. Families - 03/07/2018 AccorHotels certified review
« Sir »

Very comfortable and your staff very friendly , thank you very much and of course I can come again .

Hamzah B. H. Families - 02/07/2018 AccorHotels certified review
« My kids is really happy. »

I enjoy the room. "Kampung" sound at night & delicious breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamzah H., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

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