Hotel - Pullman Putrajaya Lakeside
Pullman Hotel Pullman Hotel

Pullman Putrajaya Lakeside Hotel

3.5/5 1,785 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • KUALA LUMPUR INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 27 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

In our beautifully appointed, spacious guestrooms you will find complimentary high speed wireless broadband, modern workspace facilities, exquisite bathrooms, 24-hour in-room dining as well as international television channels.Our 282 remarkable guestrooms are uniquely styled in 4 different wings to represent impressions and ambiances of the distinctive ethnicity of Malay, Chinese, Indian and the Borneo continent.

  • 282 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Wide working desk
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,918 reviews

Our guest reviews for Pullman Putrajaya Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,785 reviews
Family - 06/12/2018 TripAdvisor review
« Best place for event stay »

Thanks for the great assistance esp from Jeffrey koh to my family n family in law rooms. I've wedding there n stay there personally for 3 days. All good except HK needs to do more details job to check the amenities, tv remote control n machinery work or not.

ruthvictoriakavi Business - 28/10/2018 TripAdvisor review
« To de-stress, this is the place... »

Overall, love the facilities offered with breathtaking environment.. feeling welcomed from the basement parking to the lobby with great music. it is more like a resort feeling with lakeside view and i am sure my son will gonna love it. The room - comfortable to stay but air-conditioning not so cold during the day and cannot be adjusted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruthvictoriakavi, Thank you for recently choosing to stay at the Pullman Putrajaya Lakeside and also for taking the time to share your most valuable feedback. I am delighted to read that you enjoyed our stunning lakeside location as well as our friendly and professional service. I also appreciate your most valuable feedback in relation to our air conditioning. Ruthvictoriakavi, thank you again for your most valuable feedback and we do hope we have an opportunity to welcome you back to the Pullman Putrajaya Lakeside in the very near future. Kind Regards,

Thomas M Business - 07/10/2018 TripAdvisor review
« Very pleasant stay - apparently soon no longer Accor »

The hotel is like an old palace. The location is very quiet and idyllic on a lake. Only take-off aircraft sometimes pull over the hotel. The location is awesome. It is 40 minutes from the airport to the hotel. No traffic jam. And if you want you can be in Kuala Lumpur DC very quickly.My room (apartment) was very nice and well furnished. Only the windows were a bit old according to the age of the house. As a result, the windows did not really close. This made it possible to hear the sounds from the outside partly good. The pool is awesome. And in the evening you can walk around the lake. As the staff on site said, the hotel is unfortunately sold in the 1 quarter of 2019 to another hotel chain. This is a pity. I would have liked this hotel in our group as our new hotel in KL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M, Thank you for your feedback and review. I am delighted that you enjoyed your stay with us. We do hope that we have an opportunity to welcome you back to the Pullman Putrajaya Lakeside in the very near future. Kind Regards,

Raul Families - 01/09/2018 AccorHotels certified review
« Good hotel whereas in an area far away of city center »

Hotel was of good quality with room and different premises in perfect shape. Unfortunately hotel is far away of the city and front desk staff didn't have any map of the city for tourist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul G., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also note your comment on the map of Kuala Lumpur and it is something that we will definitely address. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Rozaidi M. Families - 28/08/2018 AccorHotels certified review
« It was good »

It was good. We got connecting room as requested. Facilities are good & working conditions. My family enjoyed their stay but the breakfast buffet is a let down as we think they are too Chinese centric.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rozaidi M., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also note your comments on breakfast and thank you for sharing that with us. We will definitely address your concern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Denny Business - 28/08/2018 AccorHotels certified review
« Not like the pullman hotel, 3 stars »

Maybe short of waitress or what make them like self service hotel..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denny T., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

M. S. B. M. Business - 26/08/2018 AccorHotels certified review
« GREAT »

IT WAS GOOD EXPERIENCE

Our hotel has responded to the review
Our hotel has responded to the review

Dear YB SS Dato' Hj M. Shukri M., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahrul Azzhar Guest Experience Manager Pullman Putrajaya Lakeside ge…

Vitamin_e Business - 26/08/2018 AccorHotels certified review
« Nice staying place »

Overall experience is good. Hotel with colonial structure and I love it. The staff was very friendly. Quiet place. A bit far away with other amenities. But please improve on the breakfast food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aizat Amir M., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahrul Azzhar Guest Experience Manager Pullman Putrajaya Lakeside ge…

David C. T. Couples - 25/08/2018 AccorHotels certified review
« Return to KL after long absence »

It didn’t start well but the dedicated staff recovered very fast and everything was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng Chin T., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Anonymous Business - 25/08/2018 AccorHotels certified review
« Dissappointed with the room service. »

I have always wanted to try Pullman based on good reviews and the so called award winning hotel. Stayed for 2 nights (August 2018). Start of with the plus points: nice room and surrounding and good quality, yummy spread of breakfast. But to my disappointment the room service is pretty unexpected. No towel, toothbrush and shower gel replacement. I had to ask for it. Towel supplied was not clean enough as there was stained noted and it was a bit smelly. I am also surprised as there was no complimentary parking for hotel guest. Pretty much disappointed for my first stay in a such renowned hotel. The first night stay cost me nearly RM 400++ which I think a better spend to another 3 star hotel located nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azliza Z., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Asrul A. Families - 24/08/2018 AccorHotels certified review
« Dying Nomad Executive lounge at Pullman Putrajaya »

Very dissatisfying feeling every year by year, I was here as loyal guest to Accor brand but so many benefits were taken aware, I was here since 2014 and 2015 everything was as per Le club Accor owner and founder promised for loyal and regular guest like my self-Platinum le club Accor member. I felt after 2016, 2017 and 2018 is the worst ever feeling when I entered the executive lounge, before there was buffet food, and I can even order my meal complimentary as Platinum member under Tapas menu, but now no more, the hotel provide fixed plate menu like college meal and the beverages were locked, not only that, before the table set were many but now only left two which is not ergonomic for eating and sitting with a meal. Plus, before there was computer, copy machine and fax machine for the privileges Platinum members, but now, according to the Hotel Manager (Leonard Francis) said I can use the public computer outside the lounge somewhere at the crowded area where all the charted guest was sitting. I hope the management can rethink no to taken away slow by slow that they think I don’t noticed this changes for the sake of the hotel revenue and cost saving initiative by the hotel Management. If we look with Planet 21, to avoid any food wastage it is wise to go for ala carte menu in the executive lounge. Before in 20… parking were complimentary for in house guest, but now, the hotel also thinks of revenue generation from parking. The hotel need to think of long term not short-term goal that will damage the Accor brand, or just declare Pullman Putrajaya as NON- Accor brand so that I don’t waste my time staying at this hotel. The hotel is not walk the talk anymore since 2017 onward which I’m NOT FEEL WECOME .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Encik Asrul Hafez A., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. Firstly, let me extend my sincere thanks and gratitude for being a loyal supporter of Accor Hotels and of Pullman Purajaya Lakeside. It is always wonderful to have guest revisit the hotel to be part of our new and improved products and services. The plated tapas menu at the Global Nomad Lounge is still being individually served on a daily basis for guest convenience. Yes, it differs from the previous buffet offering however limits wastage as you have so rightly shared. During the cocktail hours all guest are welcome to join the cocktail hours at the Global Nomad Lounge or China Bar & Lounge where the seating arrangement would might have been to your preference. Computers are still available outside the Global Nomad Lounge for use at your leisure and as share by the hotel manager, the reception would be happy to assist you with printing or photocopying. Dear Encik Asrul, it is clear that your experience did not meet your expectations and for this, please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Norien Families - 24/08/2018 AccorHotels certified review
« good »

I book directly with the hotel. This is my 1st time staying at this hotel. Environment and ambient was good but the services not what i expected for 5 star hotel. The room too small and the rate pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Muhammad H. B. Z. Business - 24/08/2018 AccorHotels certified review
« Satisfied »

so far everything was good. the room was given is huge but it will be great if the room facing the lake view. other than that water draining in the shower was not that good. overall it was a pleasant stay. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Hafiz Z., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Subbu Couples - 24/08/2018 AccorHotels certified review
« best hotel i have seen »

1.facilities. 2. Swimming pool. 3. Reception Staff behavior

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bindu sree B., We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Alison C. Couples - 23/08/2018 AccorHotels certified review
« Staycation »

Impressive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison c. May Kam, We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Mohamed H. Couples - 23/08/2018 AccorHotels certified review
« MR »

Terrible. Requested the room to be treated as a Bridal Room, but instead being treated like low class 2 Star Quality hotel services. Smelly bathroom, Blood stains on the bed and smelly towels. Bullshit experience for such unreasonable hotel rates

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed H., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Low Business - 23/08/2018 AccorHotels certified review
« Fairly good resort »

The resort is well equipped with all sorts of entertainment. However, the food at the clock tower isn't too satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Low, We very much appreciate your comments regarding your stay at the Pullman Putrajaya Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also note your comment with regards to the food served by the clock tower and as a hotel we constantly believe in improving ourself's. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonard Hotel Manager

Anonymous Families - 21/08/2018 AccorHotels certified review
« Let down »

1) Food is average - breakfast food - some is tasteless especially the dim sum and Omelette. 2) It was advertised there is Nintendo Wii but not in the games room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheung Wee C., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

Azuan Families - 21/08/2018 AccorHotels certified review
« Could be better »

-Bad smells at the pathway - Toilet arrangement to be improved, especially at the shower area. Water spilled over throughout the window to the bed area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azuan A., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

L. H. L. Couples - 21/08/2018 AccorHotels certified review
« average »

I got a voucher from my company and before arrive, i would like to check in via whatsapps contact, since the contact method was provided on the voucher. I had wait for 3 days but there is no response from hotel side. Eventually, i emailed to the hotel and make the reservation. For Hotel room - there is no hand towel in the bathroom. Some areas is dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Huey L. L., Thank you for taking the time to tell us about your experience at the Pullman Putrajaya Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonard Hotel Manager

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