ibis Tanger City Center Hotel 3 stars

TripAdvisor rating 3.5/5 777 reviews
ibis Tanger City Center
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+ 13 Services
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Room 1

Number of guests
Children's age
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)

Hotel location

ibis Tanger City Center

Lotissement Tanger
Offshore Plazza
90000
tanger
morocco

Tel: +212539328550

Fax: (+212)539/328551

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORT RABAT At 230km / 142 miles

  • By plane

    TANGIER IBNBATTOUTA At 14km / 8 miles

  • By train

    GARE TANGER VILLE At 0km / 0 miles

GPS :35.772415, -5.783786

Our accommodations

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: the Ibis room has everything you need to enjoy your stay.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WOK CO

Type of cuisine: Other cooking style

Mix up your styles. Widely varied cuisine in a contemporary setting. Choose your products and create your own menu: everything is wok-cooked right in front of you.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AU BAR

Photo non contractuelle / Strictly non binding

Our bar is a friendly meeting place where you can relax whenever you wish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 72

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
ibis Tanger City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,884 reviews

tripadvisor

TripAdvisor Rating 3.5/5

777 reviews

Professional stay

Customer review rating 3.8/5

Be… Business - 08/10/2019 AccorHotels review

the team werer responsive to all the changes and requests all over the time of our stay

Dear HAJAR B., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

It was a pleasure to stay in Ibis hotel I enjoyed my trip thanks to the whole staff for your welcoming and service.

Customer review rating 3.8/5

Sanoussi S. Families - 04/10/2019 AccorHotels review

Great experience

Dear SANOUSSI S. We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Doctor Visits

TripAdvisor rating 3.5/5

Eva Y Couples - 04/10/2019 TripAdvisor review

My husband needed to see a doctor in Tanger. When we finished the visit, we were told we would need to stay 2 extra nights for the surgery and prep for the surgery. The front desk was very helpful in getting us our extra days. They were fabulous at check in and out. We had breakfast 2 of our 3 mornings. We both felt it is the best breakfast of all of the Ibis chain. Thank you for making this stay the best!

Dear Eva Y, We would like to thank you for publishing this assessment of your recent stay with our Ibis Tanger CC. We are happy to read that you fully enjoyed your stay and that you were satisfied with the overall experience with us. The entire team works tirelessly to ensure impeccable service and a memorable experience at our IBIS hotels. We look forward to seeing you again, Nadia - Guest Experience Manager

FALTA DE HIGIENE

Customer review rating 3.8/5

Juan P. B. Business - 01/10/2019 AccorHotels review

Service room Bad Cleaning : the room is neither swept nor scrubbed. Forgetfulness for shampoo and soap,asked at the reception and after claiming it 3 times, I have to pick it up at the reception. THERE IS NO ROOM CLEANING SERVICE IN THE AFTERNOON

Dear JUAN PEDRO B. AVILA, Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Toilet brush

Customer review rating 3.8/5

Tiago Couples - 01/10/2019 AccorHotels review

The room didn't have toilet brush how does a hotel of this level don't have it? Whenever I use the bathroom do I have to call the cleaning service? Maybe that's the idea to make mandatory tipping to the cleaning ladies. Very bad!!!

Dear TIAGO M., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Loss of Card

TripAdvisor rating 3.5/5

glui2019 Friends getaway - 12/09/2019 TripAdvisor review

I stayed there for 2 nights last weekend. The air-conditioner was so bad. To keep the room cool, I had no alternative but to put my Priority Pass membership card in the power slot when I went out. When I returned, the card was gone. I asked the front desk to check for me who made up my room that particular day and it must be her who took away my card. They were unable to identify who cleaned my room before I checked out on Monday morning. I have heard nothing from the hotel up until now. The shower of the room was also hopeless.

Dear glui2019, Thank you for the time you took out to share your comments regarding your recent stay in our hotel. We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our hotel and apologize if you experienced any inconsistency in our service. we have read your review with our utmost attention and We inform you that we have found your priority pass membership. Kindly join us on : h6812-sl@accor.com so that we can find an arrangement to return it back to you. Sincerly

Would give it a zero if I could

Customer review rating 3.8/5

Anthony Couples - 05/09/2019 AccorHotels review

This must be the worst Int’l branded hotel I have ever stayed in. The Front Office is rude, lazy and incompetent. The food quality in the restaurant is terrible, the server in the lounge/bar does not even know how to make a cup of tea......from a tea bag!!!!! The rooms have zero ammenities, and the bed and bath linen is thread bare. One lift was out of order 3 times during my stay. The aircon in the rooms barely works. The only 2 positive things I can say is that one of the waiters in the restaurant works hard and tries his best, and the housekeepers work incredibly hard up on the floors. During my stay I went to Front desk to ask if they could split a MAD 200 note to smaller notes, and the response was a straight “no”. We tried to contact the hotel prior to arrival to check our booking and the phone rang out 5 times, so I tried to send 3 emails to the hotels email address on the website and they all bounced back saying mailbox full. I then tried to call the Accor customer service center to be told that they cannot help me because I booked on a discount rate, however I booked through the Accor app, so that should not be my problem, I would understand if I booked through a thirtd party, but not through your own booking system. After I made my final payment the front desk agent did not give me a copy of my bill, I had to ask for a copy. The bill is printed on plane paper with no hotel logo or details or anything on it, it looks like a high school spreadsheet. Then after checkout I realised I have been billed incorrectly, so I went back to the hotel to correct it, and they said that cannot help me as they need to send a message to the offsite finance service. UNBELEIVABLE.

Dear ANTHONY G., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Really nice

Customer review rating 3.8/5

Ahkim M. A. Families - 02/09/2019 AccorHotels review

RAS

Dear LAYLA A., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51
Customer review rating 3.8/5

Kamal B. Families - 27/08/2019 AccorHotels review

Good hotel and near to beach

Dear KAMAL b., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Very poor service

Customer review rating 3.8/5

Anonymous Families - 22/08/2019 AccorHotels review

the hotel never respond on the phone. Double charged my credit card.

Dear MEHDI I., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Very Bad Service

Customer review rating 3.8/5

A D. C. Business - 04/08/2019 AccorHotels review

Standard was not responding for hours, then made the booking from the website. When I arrived, they didn't find my reservation. I was given a room with two small bed, while I had book for a large bed room. Very bad experience.

Dear MOURSLI N., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every C.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Good location, decent room

Customer review rating 3.8/5

Ian Couples - 22/07/2019 AccorHotels review

Pleased with the location. The room was big enough with a decent bathroom. Breakfast was good. Staff was friendly. Shame about the broken bed which was reported but not fixed.

Excellent

Customer review rating 3.8/5

E. M. W. Business - 02/07/2019 AccorHotels review

Parfait

Dear MED W. E., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Known Ibis standard in great location

Customer review rating 3.8/5

Monika Business - 26/06/2019 AccorHotels review

Next to Tangier Ville train station and shopping mall, 10 minutes walk to the beach. Clean. Extremely helpfull Reception - thank you for helping me sort out my stay after my flight was delayed. Not the first time I was staying there and not the last one

Dear MONIKA K., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

It was pretty cool.

Customer review rating 3.8/5

Rene H. Friends - 26/06/2019 AccorHotels review

We felt very comfortable.

Dear PETER L., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Terrible room, very very rude and unhelpful staff

Customer review rating 3.8/5

Younis I. Couples - 26/06/2019 AccorHotels review

Terrible staff. I rang the hotel a couple of days before and they said there are a lot of rooms just come on the day. The same lady that took the call then said that there was no rooms available. I then got 2 rooms after speaking to a helpful manager. Once in the room there was no towels. When rang reception I was told that towels would take 30’minutes for delivery for all rooms!! This is after I have paid nearly £200 for 1 night for 2 rooms!!! I was told by a reception who again must be the most ruddiest individual that I have met in Morocco! And I have met many in that country!!! I have used ibis in the past(uk) and I WILL NEVER USE IBIS AGAIN! This is due to your tangier hotel rooms are just a little smaller than an average prison cell in the uk! No thank you for this experience and I will make my friends aware of the terrible service. Many thanks for trying to spoil my 2 week summer holiday. Younis

Dear MOHAMMED YOUNIS I., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Susan

Customer review rating 3.8/5

Susan Families - 24/06/2019 AccorHotels review

Excellent breakfast ( not included) good reception staff especially Nabil and Mohammad. Excellent room service too. Room suite very clean. Prayer direction on ceiling very helpful. Overall a pleasant stay. Thank you.

Dear SUSAN E., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

Great people,Ibrahim,oussama,Loubna

Customer review rating 3.8/5

Mohammed T. Families - 16/06/2019 AccorHotels review

Everyone was very nice and courteous

Dear MOHAMMED t., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51

As expected, magnific stage in Tanger

Customer review rating 3.8/5

Juan A. D. D. Couples - 05/06/2019 AccorHotels review

Very good service, location, meals, installations, and the main thing, friendly treatment from staff.

Customer review rating 3.8/5

Emilio F. Friends - 14/05/2019 AccorHotels review

Confortable

Dear EMILIO F. LIRIA, We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction Ibis Tanger City Center Mail : H6… Tél. +212 5 39 32 85 50 Fax.+212 5 39 32 85 51
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