Hotel - ibis budget Luzern City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Luzern City

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3.5/5 1,603 reviews
All hotels in Luzern
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 128 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Automatic air control
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Toilets
    • Emergency info in rooms
Our rooms fittings
3.9/5 AccorHotels Rating Based on 2,520 reviews

Our guest reviews for ibis budget Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,603 reviews
AccorHotels certified review
Mil2 Families - 10/01/2018
« Nice stay »

The room was very clean and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHD S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Joseph Families - 06/01/2018
« Great Holiday stay »

Great place to stay. Location is very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Anonymous Families - 03/01/2018

Their room for 3 adults are so small that they could bump each other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHEL MALLARI, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Jay R. Couples - 02/01/2018
« Room was okay but breakfast was not good »

Considering budget hotel, I expected a small room which was quite okay. The interior of the room was also good. There were no door handles in toilet and bathroom, surprisingly the place for handles were kept open. So in bathroom water comes out and in toilet, it is bit smelly. Breakfast was majorly from canned or packed food. There was a complete mess in pantry in breakfast time. Eggs were not boiled so everybody has to boil own eggs. People started stealing each other eggs. Eventually noone was getting boiled eggs. Toaster was also not working properly. No salads or fresh fruits. Canned fruits were served. Staff was good and co-operative in nature. But they were not able to manage the chaos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAYKUMAR R., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Fahmi Couples - 27/12/2017
« Close to the luzern central station »

Nice and clean room, close to the central station

Our hotel has responded to the review
Our hotel has responded to the review

Dear AHMAD FAHMI MUBAROK, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Gigi Friends - 27/12/2017

The hotel is great. But the housekeeping regards my own towel as the hotel's towel. And then, I ask the reception to find it but cannot find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YUNJI T., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are willing to pay for your lost towel. Please let me know the cost. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Alan H. Couples - 26/12/2017
« I felt very undervalued and mistreated by the crew »

I left the hotel in the first day to visit the city and when I came back my iPhone charger that was plugged when I left wasn’t there anymore, I talked with the receptionist and he said he would check with the housekeeper if she saw the charger. In the second day I asked again during the morning and another receptionist said that would ask the housekeeper again and no return. At the same day the door of my room (351) wasn’t closing, and they changed our room, in this second room (356) the shower wasn’t hanging, and one light of the room wasn’t turning off and we had to cover it with one towel. Today (26.12.17) before I proceed with check out I asked again if they had any news regarding the charger and nothing again, so I asked to talk with the manager and the receptionist said he comes after 11 am, as my check out was a little bit earlier I couldn’t talk with him and nobody gave me a solution for that. The only good thing in this hotel is the location, the treatment was very poor, and I don’t recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have sent you an email from my business email account. I look forward to your feedback. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Dan Couples - 25/12/2017
« Room of hotel of a boat? »

The type of bathroom and toilets is boat style as well as the single bad over the double bed. The staff was gentle and the room was properly clean everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANILO Q., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Bryan Families - 21/12/2017
« it was a cozy hotel, close to all the sights »

I enjoyed my stay. the room was small but clean. and walking distance to most main attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TARA QUIROGA, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Naveen Families - 17/12/2017
« Naveen »

The location and the service provided by the hotel staff were most satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NAVEEN M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Anonymous Families - 15/12/2017

Everything is good but it could be better if the toilet can be locked and the room provides kettle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUAT CHIN LAU, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Graciela S. Families - 14/12/2017
« Good »

The easy access from the station is the main point in staying at Ibis Lucern. I know the services provided by Ibis budget and I am satisfied. We had very little contact with staff in general. They were polite.I was hoping for my free tell_pass but They said It was not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRACIELA SORDO, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Narcís Friends - 09/12/2017
« Very comfortable and clean but the toilets are not really private »

The experience was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narcis We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronika, Team Front Office

AccorHotels certified review
Marek C. Families - 04/12/2017
« The room could not be smaller »

I wrote I will come with a child-buggy. However the room I got was so small I could not move.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek Thank you for your feedback. Our rooms are not that spacious, but our hotel offers essential comfort at a budget price, which is our priority. Anyway, we hope you enjoyed your stay in Lucerne and it will be our pleasure to welcome you in our hotel again in the future. Sincerely Veronika, Team Front Office

AccorHotels certified review
Mano Friends - 28/11/2017
« It could be better »

Sleep was good. We had two rooms, in one basin did not function properly and in the other air conditioner was out. Overall what you pay is what you get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MANOUCHEHR B., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Anjanaben P. Families - 27/11/2017
« Best hotel in the heart of city »

We were family and were staying in this hotel for first time.The location was good and near to the transportation hub.The room was spacious and having all room ameneties like television,aircon etc in good working condition.Breakfast served was basic but okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANJANABEN P., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
William F. Families - 22/11/2017
« in paradise »

very friendly and welcoming management and staff very clean accomodation will recommend highly your place

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Thank you very much for your great rating! It was a pleasure having you as our guest. We hope to welcome you back once again! Many greetings from Lucerne Manuel Fajardo General Manager

AccorHotels certified review
Martha S. Couples - 18/11/2017
« It was good as always. Just a bit surprise with reduced standard facility at Ibis budget. »

Positive: Location is quite good - not too close though..., friendly and helpful staff, egg boiled pan and cofee machine for breakfast Need some improvement: no towel map in front of the bathroom, so the room is wet from the bathroom. Bath room and toilet door has no key and transparant (bathroom).you should let guest know as they might not want to share room with friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PARAMARTHA D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Angsana K. Couples - 11/11/2017
« Nice place, good location »

Love this hotel. Near bus station and Luzern railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANGSANA K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Cindy Friends - 11/11/2017

Clean and tidy. But it would be better if there are locks for toilet and bathroom. Travel card was also provided so that we can take the bus to train station. Staff were nice and helped us to deal with the card when we were unable to use the lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OI LAM CHAU, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

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