Hotel - ibis budget Luzern City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Luzern City

3.5/5 1,660 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 128 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Automatic air control
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Toilets
    • Emergency info in rooms
Our rooms fittings
4.0/5 AccorHotels Rating 3,085 reviews

Our guest reviews for ibis budget Luzern City

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,660 reviews
Family - 16/08/2018 TripAdvisor review
« Okay as a budget hotel »

Amenities were on par, service was not. Price for rooms with non working AC's was a rip off. We requested for inter-connecting or side by side room as we were travelling with 3 children. This request was made 2 months in advance as well as prior to arriving and they gave us room on the same floor but not next to each other.

Mrs. C. Families - 14/08/2018 AccorHotels certified review
« Good price,clean but lacking facilities »

Positive: Price, clean room, comfortable bed and good breakfast. Noot far from station and lake. Negative: Could not sleep first night until we discovered how to shut off the very noisy fan of the AC. The shower was part of the room so we had to undress in the room itself--no privacy. A small room safe would have been an asset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manuel Fajardo General Manager

Anonymous Couples - 14/08/2018 AccorHotels certified review

rooms too warm not enough towels not enough pillows but the staff did the best they could

Anonymous Families - 11/08/2018 AccorHotels certified review
« friendly staff and helpful »

quiet, friendly, good values

Our hotel has responded to the review
Our hotel has responded to the review

Dear NGOK CHUN Y., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Justin Families - 10/08/2018 AccorHotels certified review
« Expensive Budget Hotel with Rude Catering Staff but a very help front of desk »

On arrival Robi and his colleagues were help a disabled man with his queries and going beyond to help them out and gave me an equally satisfying service. It's just a shame an Ibis budget hotel is so expensive, i only used it cos i trust the accore brand, but will be looking for alternatives in Switz next time i stay as it not worth the monies, especially when you get barked at across the canteen to clear you breakfast table away - we had our hand full of children - next you'll be asked the change you bed linen and tidy you room before leaving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUSTIN M., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

Family - 10/08/2018 TripAdvisor review
« Home Base »

Hotel was in a great location. The staff was very friendly and helpful. Bus stop to the center of the city and train was right across the street.The room was clean but very basic. The air conditioning was a relief during the heat wave. The staff also provided a fan which was wonderful!

Anonymous Families - 08/08/2018 AccorHotels certified review

Staff pleasant. Room smal but had Air condition and was provided a fan

Our hotel has responded to the review
Our hotel has responded to the review

Dear NANCY C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Uday K. H. Families - 08/08/2018 AccorHotels certified review
« It was a nice experience overall. »

The hotel is very nicely located in Lucerne reachable for all amenities and buses. However the overall cost looks higher compared to the size of the room and also another drawback is Ibis not being part of the points aggregation in Accor group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear UDAY KUMAR H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Liyao Families - 08/08/2018 AccorHotels certified review
« The service of the counter staff is enthusiastic »

The room is clean and airy enough, with lots of breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear LIYAO C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Anonymous Families - 08/08/2018 AccorHotels certified review
« A very good stay very nice staff great amenities! »

The room was good. My husband stated there was a definite lack of privacy for 3 people. Happy for air con but it couldn't keep up with the heat outside. Staff very friendly and helpful free bus pass was a fabulous bonus!! And breakfast were great. I would recommend this hotel to my friends. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUY C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Mj Families - 06/08/2018 AccorHotels certified review
« Ok budget hotel »

Decent budget hotel in the city. Bed was very uncomfortable. Room is small. The staff was nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL J., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

Colin Couples - 06/08/2018 AccorHotels certified review
« Good location and air conditioning a bonus in hot weather »

Central location within walking distance of old Town and wooden bridges. Basic room, but functional for price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Mr J. O. Families - 06/08/2018 AccorHotels certified review
« Mr John o. »

Travelled from Holland to Lucern nearly 10hrs in the car to find no car parking, one of the reasons for selecting hotel was because it had parking At the time of booking it was never mentioned Staff directed me to a car park which was closed. Had to find parking myself and then had to walk with bags over 1.5 miles I asked reception they just shrugged their shoulders and said first come first serve . Not impressed we’ve used your hotels for a number of years I’m part of your loyalty card scheme. The hotel cost me nearly £300 for two rooms and I find this extortionate and not good value as I could have booked elsewhere with guaranteed parking cheaper I expect a partial refund for the inconvenience and I want to be reimbursed the cost of my parking the sum of 20 Swiss francs

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN o., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please next time offload your car at the hotel before you park the car. The parking that you used is probably the one across the bridge. Surely not 1.5 miles away. I have refunded you CHF 20.- to your Visa credit card as an apology to the inconvenience you had during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

James Families - 06/08/2018 AccorHotels certified review
« Disappointing stop-over in Luzern »

This was the worst experience I have had in an IBIS hotel. When we arrived the receptionist could not find our booking even though we had checked in electronically the previous day and had received a confirmation email that our key was waiting for us. We were asked to fill in forms and pay again for the room. Finally another employee explained to the receptionist where to find details of those already checked in. There was also no parking and the receptionist was unable to assist us in any way. I think the hotel should warn people that pre-booking parking is essential. Since they do not have enough parking for the number of rooms they should at least be able to inform guests of the Luzern parking rules (some parking is available and is free over weekends) and of how to get to nearby garages. And finally the breakfast and the breakfast room is a disgrace. We took one look and left as quickly as possible. There was little choice and the room was nowhere near big enough for the number of guests in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES M., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

Rainer Families - 02/08/2018 AccorHotels certified review

A nice budget hotel, with very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAINER H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Uriah Families - 02/08/2018 AccorHotels certified review
« Very good »

Clean neat and modern

Our hotel has responded to the review
Our hotel has responded to the review

Dear URIAH S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Anonymous Couples - 02/08/2018 AccorHotels certified review
« Extremely clean and excellent location for a really good price. »

The hotel was easy to find and a short walk from the train station. The rooms and shower/toilet were kept very clean and the room was bright and airy. Our location meant central Lucerne where the sights are were only a short walk away. As well as this the hotel was much less money than othe hotels in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Kapil G. Couples - 02/08/2018 AccorHotels certified review
« Great but too hot »

Loved the place and people but your AC does not work and it gets too hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manuel Fajardo General Manager

Anonymous Families - 01/08/2018 AccorHotels certified review
« Budget. Or not? »

We knew what to expect at Ibis Budget, so no surprises. Still, the price in Luzern is very high... Very good location. Very friendly and helpful staff. Long cue for breakfast, which could be easily circumvented by moving the coffee machine to another place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRE V., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

Shrawankumar Families - 31/07/2018 AccorHotels certified review
« Breakfast was below par in terms of variety »

1. Check-in and Check-out were super smooth. 2. Staff on reception and housekeeping were very welcoming. 3. A girl who works in the restaurant [short & white ethnic background] was unwelcoming. 4. Rooms are too small for a family of three. 5. Cleanliness was top class. And wifi was super fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHRAWANKUMAR R., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

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