Hotel - ibis budget Luzern City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Luzern City

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3.5/5 1,592 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • All-you-can-eat breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Automatic air control

Catering

  • All-you-can-eat breakfast buffet
  • Snack & beverage machine
See all services

Hotel location

Our rooms

  • 128 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Automatic air control
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Toilets
    • Emergency info in rooms
Our rooms fittings
3.9/5 AccorHotels Rating Based on 2,398 reviews

Our guest reviews for ibis budget Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,592 reviews
AccorHotels certified review
Angsana K. Couples - 11/11/2017
« Nice place, good location »

Love this hotel. Near bus station and Luzern railway station.

AccorHotels certified review
Cindy Friends - 11/11/2017

Clean and tidy. But it would be better if there are locks for toilet and bathroom. Travel card was also provided so that we can take the bus to train station. Staff were nice and helped us to deal with the card when we were unable to use the lift.

AccorHotels certified review
Marz Couples - 09/11/2017
« Clean and Comfortable Room »

clean room and comfortable bed staff are also nice and helpful

AccorHotels certified review
Keith Couples - 06/11/2017
« Mainly good »

We had good service from the staff, very friendly and offered to change our room when some disruptive children woke us up in the night. My only complaint would be the coffee machine not being topped up at breakfast and bread rolls running out.

AccorHotels certified review
Robert M. Families - 05/11/2017
« clean but basic »

Room was clean but no bath mat and all power points were so close together to make them unusable by more than one person at a time. We were told we needed to pay for breakfast on our final morning even though it had been prepaid. One poor woman overworked at breakfast on our first morning, doing the work of three people, while two men chatted at the desk.

AccorHotels certified review
Anonymous Couples - 05/11/2017
« Small room and not helpful staff »

Room size was not stated at the booking page. The size of a double room is out of my expectation. A desk lady just replied me she did not know about tourist question.

AccorHotels certified review
Neyran E. Families - 05/11/2017
« Not at Swiss Standards »

Room was heated with Air Conditioning. I could not believe in a Swiss city rooms is heated with AC. Switzerland can be very cold and AC would not be enough. Breakfast was very poor . At night reception area turns in to a 'dorm foyer' where people eat and it smells terribly (food smell) Security is very bad. let me give you 2 examples: 1- When we checked in we have received one key. I than realised we would need 2 keys. I went back to reception and ask for a second key. The receptionist asked me for my room number and issued another key without checking my identity, not knowing if I really stay in that room or not. 2- We (me, my husband and 5 year old daughter) went to bed. Around 10:30pm we heard a noise in our door. Someone was trying to get in to our room. That person tried for 2-3 minutes to get in and that went away. I believe at this point she went to reception and asked to get a key as her own key did not work. Receptionist must have given her another key to our room (as she gave to me, without checking her ID). She came back open our door with the new key and got in. She was drunk and started to shout at us. Asking where her belongings and suitcase were. We were very very scared. I told her to calm her down. I told her that my daughter sleeping and be quite. She did not listen. I got her and we went down stairs (me in my pyjamas). I asked the receptionist if she had given a key to this person or gave the room twice. Receptionist panicked. Her hands were shaking and voice was shaky. She checked and told me that this lady should have checked out that day. She did not and they took her belongings and cleaned the room and gave it to us. When this lady came back from her outing she came to the hotel and wanted to stay in her room. And the whole story happened. I can't believe an hotel can hand out keys to the rooms that easily. It is is shame. I can;'t believe they did not contact her from her phone number before removing her belongings out of the room. As an apology the receptionist offered us 'free breakfast''. I think this gesture was good but not enough. Terrible experience...

AccorHotels certified review
Juliana T. Friends - 04/11/2017
« Bad service »

The service was terrible. We booked a room for 3 people and the bunk was not made when we got to the room. We asked for some one to make the bed and they told us they couldn't do it. Second, it wasn't very clean. Third, there was no floor towel.

AccorHotels certified review
Sridhar Families - 04/11/2017
« It was good stay »

Rooms were good. Space was bit less but still maintained well.

AccorHotels certified review
Bhavana B. Families - 01/11/2017
« Its was the best hotel stay in Europe we had. »

It was affordable and clean and perfect for our requirement. Location was good with proper connectivity to the market area and Train station. The hotel even provided us with the free public transport within the city for the duration of the stay which was really helpful.

AccorHotels certified review
Anonymous Couples - 01/11/2017
« Memorable »

The hotel stay was nice but the only minus was there was no lock for toilet and bath room. Bathroom without lock is understandable but toilet without lock is occurred. Other than this everything was fine and comfortable.

AccorHotels certified review
Sila Families - 29/10/2017
« excellent location, and friendly staff »

The location is excellent. I stayed with my husband and a 5 year old daughter. The staff at the reception, he is wearing glasses (I don't know his name), he is very friendly and helpful. I strongly recommend this hotel.

AccorHotels certified review
Alison Couples - 28/10/2017
« Excellent . »

Extremely helpful staff, clean hotel, exceeded expectations for a budget stay.

AccorHotels certified review
Yinyin A. Families - 26/10/2017
« Good location stay with Free Bus rides around the city »

Staffs are friendly. Check in is smooth. Room and bed are clean. Bathroom is small.

AccorHotels certified review
Peter Solo - 26/10/2017
« Good Stay »

I must say I am happy with my 3-night stay in this hotel. location is great, especially that it is near the station. The staff were approachable and accommodating. The room is comfortable enough to relax after a full day of touring the city.

AccorHotels certified review
Taweegrit Friends - 25/10/2017
« Overall facilities arw not good »

Poor bathroom and toilet, it is too small, no door knob, no hanging edge, no privacy. It is quite far from station.

AccorHotels certified review
Sergio R. Couples - 25/10/2017
« Great cost-benefit »

The room was a litle small, but as We spent one night, it met out needs. Hotel is about 10min walk from some attractions. Staff is friendly and helpfull.

TripAdvisor review
Hashim A Couples - 25/10/2017
« Trip Lucerne »

Very nice affordable hotel. Not far from city centre..Very quiet place and free from disturbance. The reception is very polite and helpful. Nice to meet and our thank you Mr Mohamed ( the receptionist ) whom gave us very informative guidance ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hashim A, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Caza Friends - 24/10/2017
« Caza »

Very clean, convenient location, helpful staff but shower door and especially toilet door offered little privacy. We would probably not return because of this.

AccorHotels certified review
Best H. I. L. S. Families - 23/10/2017
« Excellent Hotel »

Neat clean room & bathroom. Well trained staff, better breakfast option just add eggs. Nice location 2-3 mins to bus stop, they provide free local bus passes. Microwave facility is free to use.

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