Hotel - ibis budget Luzern City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Luzern City

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3.5/5 1,637 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 128 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Automatic air control
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Toilets
    • Emergency info in rooms
Our rooms fittings
4.0/5 AccorHotels Rating Based on 2,854 reviews

Our guest reviews for ibis budget Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,637 reviews
TripAdvisor review
Family - 17/06/2018
« Centrally located but very basic facilities »

Extremely convenient and only a short walk from station, however very basic nature of rooms for ex: no locks on toilet doors / no usb charging plug - Ibis I’m sure can provide few necessities with the price customers are paying

AccorHotels certified review
Robyn Families - 11/06/2018
« Very clean room and great breakfast »

Front desk staff were very friendly and helpful and so were the breakfast staff. Room was quite big and extremely clean. The location was a bit far out of town but there was a bus stop nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBYN L., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Subhashree S. Couples - 11/06/2018
« Facilities are good but room too small for a family »

Room had good facility but felt was too small.If you have 2 big suitcase then difficult to move inside room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUBHASHREE S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Yip Friends - 10/06/2018
« Nice stay in Lucerne »

We stayed for 2 nights. The journey to the hotel is a bit far with our luggage. It is best to take bus number 4. The breakfast was good. For my friends who stayed in the room for 3 , the room was very cramped. Fortunately they agreed to let us have a bigger room for the second day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YIP Y., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Marc Families - 10/06/2018
« Disappointed by Ibis Budget »

This was probably my first stay in an Ibis Budget hotel, and we have been very disappointed. Compared to other Ibis hotels, Budget hotels are very basic. Almost no amenities. One towel per person. Very small room. The reception area also serves as the breakfast room and is very messy. At the end of the stay, we chose to not have breakfast at the hotel, even if it was included in the package. Good points: the staff is friendly, the location is good, not too far away from the train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC D., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Ankit K. Couples - 07/06/2018
« WONDERFUL STAY »

I HAD A WONDERFUL STAY AT IBIS BUDGET. STAFF WAS REALLY GREAT AND COOPERATING SPECIALLY Mr. MANUEL. WILL RECOMMEND IT TO OTHERS AS WELL

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAHIL K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Bryan R. Couples - 06/06/2018
« Very satisfactory for our one night stopover in Lucerne. »

We were met by receptionist Zoe whose bright cheerful and extremely welcoming manner brightened our whole stay. She was particularly anxious that we have a suitable room, with a view and wanted us to know how to get to and from Luzern center by bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRYAN R., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

TripAdvisor review
R_Scremim Couples - 05/06/2018
« Great Location »

You can do almost everything on foot from the hotel. The main station and the shopping center are very close. Unfortunately it was not possible to use the garage. It was under renovation. We had to leave the car in a parking lot next to the hotel which is also charged separately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R_Scremim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Lehua Families - 04/06/2018
« Clean, serviceable, and friendly staff »

We had a wonderful 4 night stay. The staff was helpful and friendly. There is a grocery store nearby, which was convenient. There is also a bus stop that goes to the historic town across the street. The rooms were small, but clean. It was wonderful to have air condition as it was warm outside in May, and I couldn’t imagine not having air conditioning in the warmer summer months. We were located on the 5th floor and it was nice and quiet. Overall, a wonderful stay and a good location to explore Luzern. Would have given it more stars, but we found out the bottled water was 5 SF in the lobby, and we checked in late in the day. The next day, we walked 2 doors down to the grocery store and bought a larger bottle of water for 0.30 SF. I expect a mark up at hotels, but that was a bit ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEHUALANI C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Arvind J. Families - 04/06/2018
« Ok stay budget price »

Very helpful staff. Rooms extremely small Bath door could be designed better, see through not liked when travelling with kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARVIND J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Uday D. Families - 02/06/2018
« VERY FRIENDLY, GOOD CUSTOMER SERVICE, NICE LOCATION, SUPERB BREAKFAST. VERY CLEAN. SMALL ROOMS THOUGH. »

It was a pleasant experience. what i liked - VERY FRIENDLY, excellent CUSTOMER SERVICE, NICE LOCATION, SUPERB BREAKFAST. VERY CLEAN. bunk bed was also v nice. superb linen. common facility for microwave - also good. provided good cutlery in time. also felt very safe. what i didnt like - a) very SMALL ROOM, but i can understand. b) glass doors in bath area - should have been opaque. c) no latches for bathroom and toilet doors. i would highly recommend it for the given budget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear UDAY D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Praveen Families - 02/06/2018
« Overall it was on an average satisfactory experience »

The cleanliness was ok, room and bathroom size small, but as expected. However no latches in toilet and bathroom, was not expected. The restaurant is pretty small with limited options and felt that breakfast time was crowded. Staff, though was cooperative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PRAVEEN J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Shiv Families - 01/06/2018
« Best value for money »

Close to City center, very economical and helping staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHIV GARG, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Caroline O. Couples - 31/05/2018
« Budget hotel with no air conditioning »

Extremely minimal- only 3 body towels. Would have appreciated hand towels. Mold on the body wash dispenser. Air conditioning was advertised and the main reason we booked here- then we were told there is no air conditioning available. Very loud next to train station but had to keep window open because it was so hot. Some staff were very helpful some were rude. Did not receive bus pass when we Checked in had to ask for that separately. Good location though

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLINE o., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Parichat Couples - 30/05/2018

Hotel was very closed only 3 station to main station. The room was small and no floor towel in front of the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR SUWIT & MRS PARICHAT T., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Anonymous Solo - 30/05/2018
« Efficient, clean, functional room but spoiled by difficulties with keys »

Overall the experience was as expected - clean room, not huge but perfectly fine, good location. The issue I had is that despite having stayed in hundreds of hotels, every single evening (I am not exaggerating, literally every evening) I had to have my key reprogrammed and listen to a lecture/Q&A session about keeping keys near mobile phones. This is never, ever happened to me before or since. You have a problem with your system. In any case spending 5-10 minutes every night waiting for someone at the front desk spoiled the general experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. I will certainly look at this problem with the key cards. As I totally agree with you that this is a waste of time going up and down to get a new card. I am very sorry for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Nj Couples - 29/05/2018
« Basic but comfortable room »

Room amenities were as expected for this type of hotel. Room was comfortable and met all our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NADARAJAH J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Anand G. Families - 28/05/2018
« Very Nice »

It was a great staying at IBIS. I t has made our journey more nice and the room was quiet as I have expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANAND G., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Fajardo General Manager

AccorHotels certified review
Juliana Couples - 28/05/2018
« Expensive for the service »

I'm used to Ibis and philosophy, but I found ibis budget Luzern City really expensive for what it gives. Futhermore, a bathroom mat should be provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIANA S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Fajardo General Manager

TripAdvisor review
Family - 27/05/2018
« Good location but that's about it »

What's good is its location, the hotel is just away from Lucerne HB by 15 mins walk, making it very convenient to travel around. What's more is that the hotel provides the tourist travel card for the guests, which can be used to take the bus around Lucerne. Bus stop is located less than a minute walk away from the hotel and the duration of the bus ride to Lucerne HB is quick. However, room is very small, as shown in the photos. It is equipped with just the basic amenities - toilet, bathroom and the beds, nothing much else, suitable for a short few days stay but not for long. For our room, the quilt cover looks a little dirty compared to the rest of the bedsheets and pillow cases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasserene, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manuel Fajardo General Manager

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