ibis budget Lugano Paradiso 1 star

TripAdvisor rating 3.5/5 548 reviews
ibis budget Lugano Paradiso
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Room 1

Number of guests
Children's age
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 CHF
  • 100% non-smoking hotel
  • LUGANO AGNO
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Well-being
  • Golf (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental
Business services
  • Copy/print service available

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900
paradiso
switzerland

Tel: +41919861929

Fax: (+41)919861939

Contact email

Check-in from 14h00

Check out up to 12h00

  • MIGROS-GERETTA :   1, 2 MIGROS-GERETTA

  • By plane

    LUGANO AGNO At 6km / 3.73 miles - Shuttle paying

  • By train

    LUGANO CENTRALE At 2km / 1.24 miles

GPS :45.991206, 8.945837

Our accommodations

Rooms with double bed (59 x 79 in / 150 x 200 cm) and bunk bed (31 x 75 in / 80 x 190 cm)

  • Max. number of persons: x3
  • Area: From 12
  • Wireless internet in your room
  • Business Desk(...)

Room with twin beds (31.4 x 78.7 in [80 x 200 cm])

  • Max. number of persons: x2
  • Area: From 12
  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

SALA PER COLAZIONE

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Breakfast room

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis budget Lugano Paradiso

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

2,452 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

548 reviews

excellent

TripAdvisor rating 3.5/5

BackPacker551713 Family - 15/05/2019 TripAdvisor review

nice place, close to lake, public transport and funicular. plenty of restra/bakery around. Overall nice experience. the checkin was fast. the receptionist showed on map where to visit, where to dine in etc.

comfortable

Customer review rating 4.2/5

Raja Families - 13/05/2019 AccorHotels certified review

Room was comfortable. More space could have been provided on the pathway from door to bed. Its pretty narrow. The space (height) between bed and bunk bed could have been more so we don't get our heads bang on.

Dear Subramanian, I would like to thank you for choosing ibis budget Lugano Paradiso and thank you very much for your positive comments. We would like to inform you that in the same building we have ibis red, 3 stars hotel which is more comfortable and bigger in size as the ibis budget. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front office Team

War alles super

Customer review rating 4.2/5

Marco K. Solo - 05/05/2019 AccorHotels certified review

Normal

Sehr geehrter Herr K., Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Ihre positive Bewertung freut uns sehr und wir hören gerne, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Wir werden Ihre positiven Eindrücke gerne an unser ganzes Team weiterleiten und hoffen, Sie recht bald wieder bei uns in Lugano-Paradiso begrüssen zu dürfen! Mit besten Grüssen Ambra - Front Office Team

Hotel in a great position and staff were all very friendly.

Customer review rating 4.2/5

William Couples - 25/04/2019 AccorHotels certified review

We enjoyed very much the locality if the hotel, it's set in a beautiful area, was very clean and everyone made us most welcome.

Dear William, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra- Front Office Team

Low price - poor experience

Customer review rating 4.2/5

Pam Business - 16/04/2019 AccorHotels certified review

My experience was pretty bad. While the staff was kind, the rooms were clean, the location was great and the parking was convenient -- the rest was awful. My room was so hot - the manager said others needed to complain for him to make it cooler. AKA he didn't care at all. I asked for a fan - he said open the window. I opened the window - cigarette smoke wafted in all night. You want safety - not here. There is no backup lock on the door (ie. anyone w/ a key can get in) nor is there a peephole. One night at 230am some drunk folks were wandering the halls and trying to get into my room. Want to call for help? No luck because there are no phones in the room. The rest of the amenities are light -- no hairdryer, no fridge. The room is tiny and not efficient. There is nowhere to put your stuff and a tiny rack for clothes. The worst - in an attempt to save power, the bathroom light is on a sensor. So it turns on when you walk into the toilet and then turns off while you are sitting there. And waking up to go to the bathroom at night -- the light will wake you right up and you have no choice. I will not be staying here again -- I requested a new room and they couldn't do that after the attempted break-in. They did not care that it was too hot. Honestly - for the price, it actually feels overpriced compared to what you can get for $50 more at a nearby hotel. If they would have cooled the room that would have been a game changer in my satisfaction. Turning down the temp or a fan -- instead, I had to have the window open to all the sounds and smells and light - all night long.

Dear Pam, We would like to thank you for choosing our ibis budget hotel for your stay in Lugano. Let us inform you, that our team is available 24 hours per day. The will be happy to help you to find any solution. We took note of all your comments. Please accept our sincerest apologizes for any inconveniences you may have encountered during stay. Do not hesitate to contact us for any further information you might need. With best regards. Ambra - Front Office Team

Terrific!

Customer review rating 4.2/5

Anonymous Families - 01/04/2019 AccorHotels certified review

Lovely hotel and the most helpful staff!

Dear Kari, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

A very simplistic hotel

Customer review rating 4.2/5

Rui S. Business - 27/03/2019 AccorHotels certified review

Ibis as a whole organization is beginning to annoy me. I travel 2 weeks per month staying mostly in hotels across the UK and Switzerland. Usually I use booking.com for my reservations and try to find the best deals amongst the most economical offers available. But comparing Ibis hotels to others I conclude that Ibis managers responsible for what is given to customers are extremely stingy. Even the toilet paper at Ibis Saint-Genis-Poully was the cheapest and most vulgar recycled you can find. Only one towel per guest, is that how you make guest feel “at home”? And drapes sometimes do not blackout sunlight, so rest is minimal when the room is flooded with light in early hours of the morning. I will therefore start looking into other options before considering continuing with Ibis hotels.

Dear Rui, Thank you for taking the time to tell us about your experience at ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you Novotel. This hotel, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. We remain at your disposal, best regards. Ambra - Front Office Team

Hotel Ibis Budget Lugano - Switzerland

TripAdvisor rating 3.5/5

Swiss_Andy Family - 14/03/2019 TripAdvisor review

very nice place to stay. Good location to the center & close by the sea. The hotel is clean, the staff were very friendly & caring too. Lots of choice for breakfast but not enough of fresh fruits. Parking very convenient

Good service!!

Customer review rating 4.2/5

Milena Families - 03/03/2019 AccorHotels certified review

I like the Ibis hotels because they always offer good value for money. Simple, but clean and good rooms with affordable prices and normally good locations. Here we had fantastic service on top!

Dear Milena, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our comfort. You are always welcome to our hotel. Best Regards Ambra -Front Office Team

Positiva

Customer review rating 4.2/5

Anonymous Couples - 14/02/2019 AccorHotels certified review

Positiva

Gentile Signor D., Desideriamo innanzitutto ringraziarla per il tempo dedicato alla recensione della nostra struttura e per aver scelto ibis budget Lugano Paradiso. Siamo lieti che abbia gradito il suo soggiorno presso la nostra struttura e speriamo di poterla accogliere nuovamente. Cordiali saluti Amrba -Front Office Team

ok

Customer review rating 4.2/5

Ja Business - 14/02/2019 AccorHotels certified review

OK nothing over the top. More variation on breakfast would be nice.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the ibis budget Lugano Paradiso. I am sorry that your experience did not completely met your expectations; please allow me to express my sincerest apologies. Ibis budget is designed to give the possibility to stay in a simple hotel but offering modernity at the lowest price of the chain. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. We appreciate your sharing your concerns, and it is our hope to welcome you again in the future. Kind regards Tina - Front Office Manager

Very good, very convenient, very economic and very comfortable!

Customer review rating 4.2/5

Shengkai W. Business - 06/02/2019 AccorHotels certified review

A clean & quiet room and good services of ibis give me a good rest & sleep for next day's travel. I will choose it again next time when I go to Lugano.

Dear Mr. W., We are truly happy to hear that you enjoyed your stay at the ibis budget Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, our service and our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future Sunny Regards from Lugano. Ambra - Front Office Team

Almost perfect

Customer review rating 4.2/5

Pj C. Couples - 28/01/2019 AccorHotels certified review

The staff was very helpful.About the room is simple but very modern and we have the necesarry for our breakfast .

Dear Mr C., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in ibis budget Lugano Paradiso. With best regards. Ambra - Front Office Team

Bad ventilation

Customer review rating 4.2/5

Alex L. Couples - 08/01/2019 AccorHotels certified review

The room is clean, but there is no air conditioner and ventilator. I need to open the window.

Dear Mr L., Thank you for taking the time to write us your impressions about our hotel. We are glad that you appreciated the cleanliness of the room. In ibis budget we have only centralized air conditioning, for the next time qwe suggest you to book in ibis red. There you can adjust the air condition of your room. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

Excellent Service from reception and good breakfast

Customer review rating 4.2/5

Noel C. Couples - 31/12/2018 AccorHotels certified review

Welcome change coming to Itialian part of Switzerland the reception ladies were a delight to talk with and gave excellent advice on best places to visit in Lugano rather than robitic germantic Cantons who could learn a great deal about customer relations from them

Dear Noel, We are truly happy to hear that you enjoyed your stay at the ibis budgetLugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future. Sunny Regards from Lugano. Ambra - Front Office Team

Hotel room that's more like a hostel.

Customer review rating 4.2/5

Trixiedeck Friends - 19/12/2018 AccorHotels certified review

Staff is super friendly and helpful providing extras like converting change to bills, coffee creamer, maps, etc. Room was clean but very minimal. Not much space, no English TV. Firm twin beds, very close together, no real night stands, no refrigerator. Budget is what you get.

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the ibis budget Lugano Paradiso. Your comments regarding our Receptionist are very much appreciated! I am sorry that the product "ibis budget" did not meet your expectations; For your next stay in Lugano, let me recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. We appreciate your sharing your concerns, and we hope to have the opportunity to welcome you again in the future. Kind regards Tina - Front office Manager

Room is good, price is good and location is good

Customer review rating 4.2/5

Maksym Friends - 10/12/2018 AccorHotels certified review

We liked the location, price, food and room. The only feedback is that it was very warm at night and we couldn't find how to reduce the temperature.

Dear MAKSYM B., We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciano Front-Office Team

Excellent in every aspect

Customer review rating 4.2/5

R.z. Friends - 06/12/2018 AccorHotels certified review

Rooms are clean and quiet. Very good value for money. Staff is very friendly and helpful. A friend had a severe medical problem. All did their best to help us.

Dear RENE Z., We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that your friend are better now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciano Front-Office Team

Buona

Customer review rating 4.2/5

Sabrina Business - 05/12/2018 AccorHotels certified review

Location pulito comoda e pulita

Gentile Signora F., la ringraziamo per averci reso partecipi dell'esperienza vissuta nel nostro ibis budget Lugano - Paradiso. Siamo lieti di apprendere che abbia gradito il suo soggiorno e speriamo di poter accoglierla nuovamente in futuro. Cordiali saluti Tina - Front Office Manager

comfortable and convenient

Customer review rating 4.2/5

Anonymous Solo - 03/12/2018 AccorHotels certified review

I have stayed many times at both Ibis and Ibis Budget and find them consistent and pleasant. Enough comfort without unnecessary additions. Being a NON smoker, it wouldbe nicer if the smokers moved away from the entrance door. These are automatic and the area smells of stale cigarettes. At least move the ashtray futher, perhaps to the old entrance to the Budget section and make the current entrance a 'Non-Smoking' area.

Dear Mr. W., We would like to thank you for your fidelity, is always a pleasure to welcome you in our ibis budget Lugano - Paradiso! Many thanks for sharing your experience with us! Your feedback is very important, in order to always improve our service. We will consider your comments concerning the smoking area. Looking forward to welcome you soon again, we wish you a merry christmas and all the best for the new year! Kind regards Tina - front Office Manager
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