ibis Lugano Paradiso Hotel 3 stars

TripAdvisor rating 4.0/5 618 reviews
ibis Lugano Paradiso
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+ 17 Services
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

ibis Lugano Paradiso

Via Geretta 10a
6900
paradiso
switzerland

Tel: +41919861909

Fax: (+41)91/9861919

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991259, 8.945558

Our accommodations

Room with 1 double bed (63 x 79 inches [160 x 200 cm]) with new bedding

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with twin beds (31 x 79 inches [80 x 200 cm]) with new bedding

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

BAR RENDEZ VOUS

Type of cuisine: Cafe

In the event of late arrival or check-out during the night, ibis provides hot and cold snacks and drinks available in the bar or reception area in each of its hotels 24 hours a day, seven days a week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relax in the bar: go along to the ibis bar at any time of the day and take time out to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

618 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Always a great stay. Just outstanding !

Customer review rating 4.5/5

Stefano G. Solo - 27/08/2019 AccorHotels review

Love the hotel and facilities. Just got what I needed . And is always a pleasure to stay in the Accor hotel complex in Lugano

Dear Sir, We are happy to read, that you've had a wonderful stay at Ibis Lugano Paradiso. Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely, Marco, FO Manager

Pleasant stay but not great.

Customer review rating 4.5/5

Russell Couples - 26/08/2019 AccorHotels review

The reception, check in, room and parking (for Switzerland) were very good. The WiFi was good and the location was excellent. The bathroom or “portaloo” very prominent in the bedroom wasn’t! The lifts were mind boggling! Why can’t we just press a button and go to our floor??? The breakfast room is all crammed into a tiny corner so it’s very congested trying to get food from the buffet.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. You can't just press a button and go for security reason, to make sure that only the checked-in clients have access to the floors. Breakfast room will be renovated and more space will be available for our clients, everything should be ready by next Springtime. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Marco, Front Office Manager

Very good

Customer review rating 4.5/5

Blanca Families - 25/08/2019 AccorHotels review

Excellent

Dear Mrs. S., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra- Front Office Team

Great contact

Customer review rating 4.5/5

Massing Business - 21/08/2019 AccorHotels review

I am very satisfied with the different stay, Very friendly staff

Dear Mr. Massing, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Exclent Hotel

Customer review rating 4.5/5

Yasser E. Families - 20/08/2019 AccorHotels review

It was a great experience and we enjoyed our stay, very much and we intend to repeat our visit once more next year. Thanks for the management Mr. Christian Schreiner (GM), Mr. Marco, & the front desk team for the excellent and professional service offered.

Dear Mr. Yasser, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso. Warm Regards from Switzerland, Ambra- Front Office Team
Customer review rating 4.5/5

Rudolf Couples - 13/08/2019 AccorHotels review

very frindly staff, the team at the reception was professional and very helpful. The service staff in the restaurant was smiling and made sure the restaurant was tidy up at all times despite a hectic coming and going of hungry customers. Well done. the room was professionally made up daily however I missed the refill of the free bottle of water daily. Overall a very pleasant experience and value for money

Dear Rudolf, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Best regards Ambra- Front Office Team

Breakfast

TripAdvisor rating 4.0/5

dharrisonch Solo travel - 13/08/2019 TripAdvisor review

The breakfast are, when I stayed at the hotel, was quite packed, so not quite up for a pleasant experience. Otherwise, everything was very fine. The location is really great, not at all far from the lake front.

Dear dharrisonch, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and our location. We hope to have the opportunity to welcome you again in the future, Best regards Ambra- Front Office Team

Excellent hotel near the lake, great Parking

TripAdvisor rating 4.0/5

raanananit Business - 07/08/2019 TripAdvisor review

We cMe for 5 nights and it was a clean and comfortable bedroom to come back to. We had a car and for 20 CHF per day you can come in & out as much as you need. The staff was very professional and helpful for any question we had. Breakfast is basic but still very nice ( porridge, great croissant , coffee and juice etc ). The shower was very clean but a bit small. air conditioner is great ( and our week was very hot). I highly recommend it to those who want to stay in Paradiso.

Dear Raanananit, In the name of and all our team, thank you so much for your positive review. We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can. You are always welcome at the ibis hotel Lugano Paradiso. Warm Regards from Switzerland,
Customer review rating 4.5/5

L. Couples - 04/08/2019 AccorHotels review

Good location the public transportation is just at the corner of the hotel. New rooms nice lobby only downside is the choices from breakfast buffet limited choices and no fruits only apples . Thanks to Eleanora the front desk receptionist who is always their to assist you and all the guests eventhough how occupied she was she’s always attentive to the needs of the guest.

Dear Mr. L., In the name of Eleonora and all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Clean rooms and pleasant staff

Customer review rating 4.5/5

Chris R. Couples - 25/07/2019 AccorHotels review

Dissatisfied with cleaning staff who kept knocking on the door when I Had booked late check out on 24 July re room 724, ie poor communication between front staff and hous keeping

Dear Mr. R., I would like to thank you for choosing the ibis Lugano Paradiso. I am really sorry about the miscommunication about your late chech out. We took note of your comments, and we will forward them to the concerned department so they will take action. We hope to have the opportunity to welcome you again. Best regards Ambra - Front Office Team

Happy

Customer review rating 4.5/5

Robert W. A. Couples - 25/07/2019 AccorHotels review

This is the third time we have stayed at this hotel. A great position for getting about town on foot and a big garage to leave a car.

Dear Mr. A., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

super happy stay!! Super clean, efficient and staff very correct and simpático!!! Would come back to it and recommend. Breakfast and pool 10 points! Felicitaciones!

Customer review rating 4.5/5

Maria E. M. D. Couples - 23/07/2019 AccorHotels review

Excellent. To return and fully recommend! Felt great in your hotel! Staff very correct and friendly . Swiss efficiency with italian touch. Ideal!

Dear Maria Elena, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso With best regards Ambra- Front Office Team

good location for both train and buses

Customer review rating 4.5/5

Mike W. Solo - 22/07/2019 AccorHotels review

friendly staff and good location.price of breakfast was high compared with mercure at both berlin and bologna. thin quality of towels was not good.

Dear Mike, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

beyond my expectations

Customer review rating 4.5/5

Kyriakos Couples - 10/07/2019 AccorHotels review

It was an excellent experience in an idyllic place

Dear K., We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, is very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future Best Regards Mattia-Front office Team

Excellent location, breakfast and staff; bathroom and mattresses need updating.

Customer review rating 4.5/5

Jey O. Families - 03/07/2019 AccorHotels review

Excellent overall.

Dear Jey, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Fine. Clean. OK.

Customer review rating 4.5/5

Anonymous Business - 13/06/2019 AccorHotels review

The window could only be opened side-ways and not tilted, as one would expect in Switzerland. I appreciated the free welcome drink upon arrival.

Dear Siddharta, Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. Your compliments are very much appreciated. We are delighted to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again in the near future. Best Regards from Ticino, Mattia-Front office Team

Great location and check-in staff

Customer review rating 4.5/5

Moreno J. Families - 10/06/2019 AccorHotels review

Great rooms. Very clean and close to everything.

Hello, We very much appreciate your comments regarding your stay at Ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Front Office Manager

Standard experience

Customer review rating 4.5/5

Anonymous Couples - 31/05/2019 AccorHotels review

Good experience, nothing exceptional

Dear Natalie, We would like to thank you for taking the time to tell us about your experience at ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to have the chance to welcome you again in the future. With best regards Ambra- Front Office Team

Very good stay

Customer review rating 4.5/5

Kim Families - 23/05/2019 AccorHotels review

Perfect location, near to lake and walking distance to old town Parking is available but its 25 F a day Room typically Ibis , clean , comfortable , small but its correspond with the price you pay Bathroom very clean , functional , on a small side but the shower has a very good pressure Perfect stay

Dear Cat, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra -Front Office Team

positive experience

Customer review rating 4.5/5

Ny… Business - 20/05/2019 AccorHotels review

I come once a month for business and always have a positive experience. The only thing what sometimes bothers me that there is only one elevator going to the garage and there are usually waiting times. I mostly use the chairs but to the garage this is not possible.

Dear Margreet, We would like to thank you for sharing your impressions with us. We are really glad that you have a good experience with us during your businesses trip. We are unfortunately aware of the waiting times of the elevator sometimes, We hope to have the opportunity to welcome you again in the future. With best regards Ambra - Front Office Team
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