Hotel - ibis Lugano Paradiso
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Lugano Paradiso Hotel

4.0/5 567 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 9 holes (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,985 reviews

Our guest reviews for ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 567 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
A. Families - 10/08/2018 AccorHotels certified review
« Room doesn't justify the price »

Ibis in Lugano is a clean hotel, personnel is kind and service is satisfactory. Bad evaluation is due to the room, small and very low profile, restroom is like the one of a caravan, everywhere plastic, not really comfortable and the lack of enough towels *just one for face and shower, if you arrive in the morning and you take a shower you need to wait until the next day to have another dry towel ) - Toilet is plastic so walking in and out it's noisy then being in a paper wall all the noisy will be listened in all the room, sometimes too much, the smell as well. Elevator is too slow, access to the garage is given by means of a paper ticket which is easy to wrap or destroy, in the room no water no minibar poor tv and limited space. Price is very high and parking is not included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amarante, Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. We are glad to read that you appreciated the clean Hotel and our friendly Staff. I am sorry that your experience of our product as ibis did not meet your expectations; please allow me to express my sincerest apologies nevertheless you choose a 2* Star Hotel to a price that you know prior your booking as our prices are displayed on all booking engines as so as descriptions, photos of the rooms, the location of the Hotel so that we are wondering about your complain. In Switzerland a 2 * Hotel don't have Minibar and extra services as porterage etc. Parking entries deliver mostly one ticket in paper as every where else we too. For a suplement you can for sure oder some more towels as you need but for ecological reasons and as usual in hotel in the price is included per person 2 towels one for the face and one for the shower. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

Anonymous Couples - 09/08/2018 AccorHotels certified review
« Nice and clean »

was kind and helpful , we are satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review

very nice rooms, very good location and friendly staff as well. Very happy with Ibis!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Bhakti M. Solo - 04/08/2018 AccorHotels certified review
« Short and sweet stay »

It was a lovely stay for me at Ibis Lugano. Loved the place thanks to the people who run the show. Amazing staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Prem P. Couples - 31/07/2018 AccorHotels certified review
« Excellent place to stay on a short trip to Lugano »

1. Checkin was smooth. 2. All the details regarding the restaurant, ticino ticket and other guides were given which was helpful for people new to Lugano 3. Easy check out process saved lot of time

Nb Solo - 25/07/2018 AccorHotels certified review
« nice hotel for short term stay »

nice hotel for short term stay

Carol Business - 17/07/2018 AccorHotels certified review
« Great hotel, friendly service »

Staff were very friendly and checking in/out were easy. I had a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Zuliani - Ass. Manager

E Solo - 16/07/2018 AccorHotels certified review
« Mr »

As pleasant as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback especially from a returning guest like you. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff to improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Zuliani - Ass. Manager

Zineb Couples - 09/07/2018 AccorHotels certified review
« cava »

staff was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Majed, Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad to read that you have appreciated the friendliness of our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Zuliani - Ass. Manager

Family - 02/07/2018 TripAdvisor review
« ืืClose to Lugano Lake but far from main train station »

Nice hotel, clean and modern, friendly staffs From train station, there is a bus to paradiso and bus stop is close to the hotel Good location, close to Lugano lake and we can walk along the lake to the center

Rs Couples - 29/06/2018 AccorHotels certified review
« Great »

service was great, room clean and cosy, overall great experience, would definitly come back

Charlotta S. R. Couples - 18/06/2018 AccorHotels certified review
« Friendly staff, great breakfast, nice room! »

We arrived around noon and the room was ready already! Nice clean room, flat screen TV, excellent airconditioning. The next morning we had the mini breakfast package ( coffee, brioches, juice) which was just right for us. The rooms are very quiet too!

Graeme E. Business - 16/06/2018 AccorHotels certified review
« I had a very pleasant experience in this nice hotel »

On arrival, the young lady on reception could not have been nicer to me or more efficient in checking me in. I was given a free 'Ticino Pass' which entitled me to free bus and train transport in the region throughout my stay which was very handy because I was on a business trip. The room was large, clean and comfortable with a large en suite WC and walk in shower. The TV in the room had many channels from all different nations - for the UK it was BBC1, BBC2, ITV1, ITV2, BBC World Service and Channel 4. The breakfast was continental and nice eg Cheese, ham, rolls, cereals etc - my only very minor complaint was that the hot water for a cup of tea came out of the coffee machine and wasn't boiling. Other than that, the hotel was very quiet and well situated for a nice 15 min walk along the lake front promenade to Lugano town centre where there were plenty of bars/restaurants. There was a bus stop 50 m away to quickly jump onto the frequent and on-time bus which came every 10-15 mins. There was also a supermarket 100m away for reasonably priced toiletries or snacks etc. I would definitely stay in the Hotel Ibis again if I return to Lugano Paradiso

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Ibis Lugano Paradiso. It is always a pleasure to receive positive feedback about our team and the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Serena - Front Office Team

Anonymous Business - 12/06/2018 AccorHotels certified review
« A smiling welcome for one night stay in a decent room »

As described in the title. Just the breakfast could be improved. Too much « self service style ». Even though it is kind of efficient but not really cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Serena - Front Office Team

Danny C. Families - 10/06/2018 AccorHotels certified review
« Ok »

No major issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Zuliani - Ass. Manager

Olivia Friends - 10/06/2018 AccorHotels certified review
« Wonderful room, great location! »

We had a small room, but it was very adequate, very clean, and the air conditioning worked well. The bathroom was spotless. The beds comfortable. The breakfast very nice! I loved the fact that is was near restaurants, the lake, and the funicular. Plus the public bus was very close to get into Lugano proper. The only negative was I thought the parking was a bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., many thanks for having shared your experience after your stay at IBIS Lugano-Paradiso, it is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Zuliani - Ass. Manager

Paul T. Business - 08/06/2018 AccorHotels certified review
« Perfectly met my requirements »

I found the reception staff very friendly and helpful. The room was nice and the bed very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. t., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Zuliani - Ass. Manager

Friends getaway - 06/06/2018 TripAdvisor review
« Clean, good beds, nice bathroom »

This hotel is close to the funicular, very close to the bus stop (going into Lugano central area), and has several good restaurants nearby, The room is small but very clean, with a good clean bathroom, and very comfortable beds. Soundproofing was incredible - we never heard anyone once inside our room. We bought the breakfast and it was good. The only bad thing was I thought parking was a bit expensive (20 CHF). We received free local bus transportation, which was very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear oliviaus2018, first of all thank you for choose our Hotel for the overnight in Paradiso. We are glad that you appreciated our hotel and the services we offer. It will be pleasure to welcome you back at ibis for one of your next stays in our City Kind regards Christian S.

Alfredo Business - 28/05/2018 AccorHotels certified review
« everything ok »

it was for 1 night and everything went ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALFREDO M., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola - Front Office Team

Anonymous Couples - 28/05/2018 AccorHotels certified review
« Comfortable, no nonsense stay »

Efficient, informative check-in; comfortable, well-designed room; easy parking and checkout. The biggest negative seemed to be one elevator was inadequate for the demand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES T., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola - Front Office Team

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