Hotel - ibis Lugano Paradiso
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ibis Lugano Paradiso Hotel

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4.0/5 516 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 103.55 CHF Non member rate
From 98.37 CHF Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  CHF
  • All-you-can-eat breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 9 holes (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 516 reviews
TripAdvisor review
Couples - 04/10/2017
« Excellent stay »

The Hotel is well situated within a few minutes walk of the lake and about a 15 minute walk away from the town centre which is one of the cleanest public places i have ever seen. The hotel is well maintained and the staff are very helpful and knowlagable about the local area. I thoroughly enjoyed my stay and will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ralphd341, thank you so much for this great review you give to our hotel. We are glad that you enjoyed your stay with us and we hope to have the pleasure in welcome you soon again to Paradiso Lugano and to ibis. Kind regards Christian S.

TripAdvisor review
Business - 17/09/2017
« mid level check in, free public transport not offered »

in advance check in (Accor app and mail) available but not implemented at réception desk. upon arrival, nothing ready. free public transport ticket not spontaneously offered at check in at the desk, but just given after request (advertised from Ticino Tourism Board, not even described in the hotel description on Accor)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, many thanks for your review shared on tripadvisor, I'm sorry that the check-in provided didn't meet your expectations. We'd like to inform you that the Ticino Ticket information is haged in the elevator as well as at the front desk. Thare are many information we have to provide at check-in and it can haeppen that a Staff member forgets to offer the Ticino Ticket. We hope to have the chance to better serve you in the future and remain at your disposal for any further information you might require. Kind regards Fabio Zuliani - Assistant Manager

TripAdvisor review
Phiroza304554 Couples - 20/09/2016
« Very pleasant and comfortable stay »

We had requested for a room on the top floor with a lake view and our request was honoured. The room was clean and as usual we had the very comfortable Ibis bed and pillows. The only thing missing in the room was a kettle for making coffee and tea. The reception staff Girum was very friendly and pleasant. The location of the hotel is very convenient as the bus stop is just a short walk away. Also, the beautiful lake is just a walking distance and the restaurants too are close by. Migros and Denner are close by.

TripAdvisor review
Couples - 18/05/2016
« Nice hotel a few steps from the lake »

Hotel is well located, a few steps from the lake where at Lugano Paradiso stop you can start a boat cruise (worth it, we did two!) and from the cable car to Monte San Salvatore (worth it too!), 15-min walk from the city center. Friendly and helpful staff. We made use of late check-out facility. The room was proper, rather expensive, but comparing to Swiss price standards it was still acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lidiag84, Thank you so much for choosing the ibis Lugano Paradiso and for writing a nice review following your stay with us. We very much appreciate your comments regarding our staff, the location and the service. We are looking forward welcoming you again and we hope your next visit will be as pleasant as the previous one Sunny Regards from Lugano Paradiso Eva Amat

TripAdvisor review
trippin58 Couples - 18/10/2015
« Couldn't sleep »

Very hard mattress and something that resembled a pillow, but very hard and flat. Neither my spouse or I got much sleep. We finally pulled out our travel neck pillows and that helped. Location is near a bus station, but can be tricky to determine which stop. Website is not helpful for directions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino and thank you for taking the time to share your impressions on tripadvisor.com. We would like to inform you, that our team is available 24 hours a day. They are always pleased to help you out with the directions to the hotel. We took note of your comments, and we will forward them to the concerned department so they will take action if appropriate. We look forward to welcoming you again to our hotel. Best Regards from Switzerland Eva Amat – Assistant Manager

TripAdvisor review
Couples - 27/09/2015
« Outstanding front desk attendant »

This Ibis Hotel is well located, close to lake and to the city center historical area, with a good infrastructure. The breakfast was good as well. The attendant was very nice and helpful. Unfortunately I didn't write her name down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Massimiliano, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, the breakfast and our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future Sunny Regards from Lugano Eva Amat- Assistant Manager

TripAdvisor review
Claudia E Couples - 10/08/2015
« Nice journey »

Very friendly and helpful staff. Great location. We had reduced prices for some visits and excursions, thanks to a permit the hotel reception gave us. In IBIS hotels In some other countries we used to have a little fridge, a kettle and slippers in the room. These were some missing details, Otherwise everything was ok. Apart from that, we would appreciate to have some more hooks in the bathroom and that is for all IBIS hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia, Many thanks for your positive comments regarding our staff and the location. We are glad to hear that you enjoyed your visit and our team were able to provide the informations to make your visit even more pleasant. Kettle and fridge are not part of our standard but we have a cozy bar open 24 hours. You're always welcome at the ibis Lugano Paradiso, we look forward to welcoming you soon again! Best Regards, Eva Amat

TripAdvisor review
RJNG Couples - 28/06/2015
« Great hotel! »

I really enjoyed staying here. Nice clean room, good price, and good location. The hotel was easy to find, and near everything we wanted to see. The staff was very friendly and accommodating. We would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much for choosing the ibis Lugano Paradiso and for writing a nice review following your stay with us. We very much appreciate your comments regarding our staff, the location and the service. We are looking forward welcoming you again and we hope your next visit will be as pleasant as the previous one Best Regards, Eva A. – Assistant Manager

TripAdvisor review
conguk Couples - 03/11/2014
« A good location without the expense »

The Ibis Lugano Paradiso is, as the name suggests, in a suburb of Lugano called Paradiso. This should not put people off as it is close to all the facilities needed to have a successful holiday. The hotel, itself, is modern and part of a building sharing 3 different standards of Accor hotels. The rooms and facilities are those you would expect to find in an Ibis hotel. It has very comfortable, upgraded beds. The breakfast room is light and airy and provides a good choice of continental style breakfast. The staff are very good and very helpful all the ones we came into contact with spoke good English as well as German, French and Italian. Being out of Lugano the hotel offered very good value for money in a generally expensive part of Switzerland. The hotel is only a few minutes walk from Paradiso station (2 minutes by frequent train to Lugano); just across the road from the funicular to Mt San Salvatore; 5 minutes from the lake and the Paradiso landing stage and close to the bus stop for the number 1 bus along the lake shore to Lugano center or the number 2 bus via Lugano main station and the funicular to Monte Bre. We took advantage of a Ticino Discount Card (not available during the winter months). For 87 Swiss francs it gave use 3 days out of 7 travel on most buses, trains, boat services, mountain railways and cable cars in the Ticino area as well as free or discounted entry to numerous attractions. Swiss Minature at Melide is particularly worth a visit - and not just with children. In the area of Paradiso there are a number of restaurants with plenty more in Lugano itself. It takes about 20 minutes to walk into the town following the lake shore. All in all the hotel Ibis Paradiso represents a good value base from which to explore this wonderful area with or without a car.

TripAdvisor review
Thomas S Business - 01/11/2014
« Perfect »

Everything was very nice, The rooms are very comfortable , breakfast was perfect. Also the persons at the Hotel was very Kind, and always has a helping hand . The only thing is that the parking is very expensive ,

TripAdvisor review
Johnny E Couples - 10/09/2014
« A hotel to recommend »

Nice staff and a very good standard both regarding the rooms and the breakfast. Good and safe parking for the car in the parking house under the hotel. Walking distance to the beautiful lake and to the old town in Lugano.

TripAdvisor review
Solo travel - 25/08/2014
« Clean and comfortable »

I was in Lugano for a few days to drop off my daughter at University. The hotel was clean, comfortable, has parking, is in a convenient location and is a great deal. There is some nice restaurants nearby, easy access to the lake and the highway. What more could you want?

TripAdvisor review
EgbertBear Couples - 04/08/2014
« Very smart hotel. »

This hotel is new and very smart. There needs to be more than one lift as the same one is used for Ibis and Ibis Budget located next door. Only other comment is that you have to give your mobile phone number and wait for text to be able to use WiFi. (Why so complicated?)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback about the stay in the ibis Lugano Paradiso. We appreciate you enjoyed your stay with us and felt so comfortable. We will like to inform that we have two separated Lifts one for ibis budget and one for ibis also as two separated entrance with a welcome desk for each hotel. For the free WIFI connection you receive from the reception staff a number and an acces code valid during all your stay to get in the safty system of Swisscom. We hope to welcome you soon again in one of our Hotels in Lugano Paradiso. Kind regards Christian Schreiner General Manager

TripAdvisor review
Couples - 30/07/2014
« Nice but A/C was dead in room »

It's in a nice part of town, the staff is very nice but they were unable to make the air conditioning in the room function. So we sweated through the night in the 30C heat! I think some of the cheaper (this was not a cheap hotel) in the IBIS chain have placebo climate controls in the rooms, that actually do not work, or are controlled centrally with no opportunity to do anything in the room.

TripAdvisor review
Ricky H Couples - 18/06/2014
« Value for money »

The service of the hotel is very good and at good location. The staff are friendly and polite. The wifi connection is also good. I most like the breakfast and is recommended to try. The room is clean.

TripAdvisor review
Marco R Business - 28/10/2013
« Business Trip in Lugano »

IBIS is delivery what you read on the tin: no surprise and a standard one might rely upon. No frill, but the Internet access (Wi-Fi) is free and has good speed. Breakfast is not included, but this leaves me more choice!

TripAdvisor review
Martin_Attard Couples - 22/10/2013
« Perfect »

Amazing finishes, very modern, really clean, friendly staff, close to the lake (room was with view of lake and monte bre') and overall very good value for money. Definitely a must go-to when in lugano.

TripAdvisor review
marilyn295 Couples - 02/10/2013
« Hotel stay »

Extremely good customer service and care from the chap who served us. Did not know his name but you could not ask for more.A brand new hotel. Thank you. We asked him where we could get a good dinner and he recommended La Cucina di Alice. We sat outside near the lake and had a wonderful meal with wine. The waiters were very good and friendly too. Enjoyed Lugano very much and would happily go back another time. The best customer service from the Ibis hotel you could ask for.

TripAdvisor review
Business - 20/05/2013
« Very easy place to stay in Lugano »

Hotel is new and very good. It is a 15min walk from the centre but for the room rate for it is still well located. Great parking though not a lot of choice of Restaurants within 5mins of the Hotel. Would overall recommend this for as a value for money Hotel in a town that is generally over priced

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