ibis Lugano Paradiso Hotel 3 stars

TripAdvisor rating 4.0/5 603 reviews
ibis Lugano Paradiso
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 CHF
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

ibis Lugano Paradiso

Via Geretta 10a
6900
paradiso
switzerland

Tel: +41919861909

Fax: (+41)91/9861919

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991259, 8.945558

Our accommodations

Room with 1 double bed (63 x 79 inches [160 x 200 cm]) with new bedding

  • Max. number of persons: ‌3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with twin beds (31 x 79 inches [80 x 200 cm]) with new bedding

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR RENDEZ VOUS

Type of cuisine: Cafe

In the event of late arrival or check-out during the night, ibis provides hot and cold snacks and drinks available in the bar or reception area in each of its hotels 24 hours a day, seven days a week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relax in the bar: go along to the ibis bar at any time of the day and take time out to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,495 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

603 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Standard experience

Customer review rating 4.5/5

Anonymous Couples - 31/05/2019 AccorHotels certified review

Good experience, nothing exceptional

Dear Natalie, We would like to thank you for taking the time to tell us about your experience at ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to have the chance to welcome you again in the future. With best regards Ambra- Front Office Team

Very good stay

Customer review rating 4.5/5

Kim Families - 23/05/2019 AccorHotels certified review

Perfect location, near to lake and walking distance to old town Parking is available but its 25 F a day Room typically Ibis , clean , comfortable , small but its correspond with the price you pay Bathroom very clean , functional , on a small side but the shower has a very good pressure Perfect stay

Dear Cat, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra -Front Office Team

positive experience

Customer review rating 4.5/5

Ny… Business - 20/05/2019 AccorHotels certified review

I come once a month for business and always have a positive experience. The only thing what sometimes bothers me that there is only one elevator going to the garage and there are usually waiting times. I mostly use the chairs but to the garage this is not possible.

Dear Margreet, We would like to thank you for sharing your impressions with us. We are really glad that you have a good experience with us during your businesses trip. We are unfortunately aware of the waiting times of the elevator sometimes, We hope to have the opportunity to welcome you again in the future. With best regards Ambra - Front Office Team

Not good

Customer review rating 4.5/5

S. Friends - 20/05/2019 AccorHotels certified review

Ok it’s Ibis but even most in the Accor chain have something- Paradiso- rip off parking, no kettle in room and all round facilities below 2* An experience not to be repeated

Dear Mr. S., Thank you for taking the time to tell us about your experience at ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you Novotel. This hotel, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you again. Kind regards Ambra- Front Office Team

A nice stay apart from the breakfast chaos

Customer review rating 4.5/5

Anonymous Solo - 16/05/2019 AccorHotels certified review

It was a good experience but if I stayed at this hotel again I would seek somewhere else for breakfast. Even taking breakfast early was an ordeal as the area of the cafe is far too small for a hotel with a large number of rooms. Also there only seemed to be one person on duty who was trying her best.

Dear RICHARD K., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. I am very exited to announce that we will have a new breakfast room soon in order to offer an even better service in the morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Front Office Manager

Helpful reception staff. Room clean and met my needs: helpful being able to hire Swiss plug adaptors.

Customer review rating 4.5/5

Anthony T. Business - 14/05/2019 AccorHotels certified review

Only one night this time but will be back in the near future. Close to railway station and a number of eating places. Found the staff very helpful and professional.

Dear ANTHONY T., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Front Office Manager

2 nights in Lugano

Customer review rating 4.5/5

Michelle Friends - 13/05/2019 AccorHotels certified review

Lovely stay at Ibis in Lugano, with friendly, helpful staff and breakfast was nice with good variety of foods.

Dear Michelle, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. I t makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again in the future. With best regards Ambra - Front office Team

Comfortable Stay

Customer review rating 4.5/5

Geraldine C. Friends - 13/05/2019 AccorHotels certified review

Room was a little tight but clean and comfortable. Care should be given to breakfast items as mold was found on the bread. Otherwise, breakfast items were ample. Staff at the front desk were very helpful and provided good information.

Dear Mrs. C., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We would like to thank you also for the comments on the breakfast we would take care of your information. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

Nice staff, clean rooms, garage, good location

Customer review rating 4.5/5

Katarina M. Friends - 11/05/2019 AccorHotels certified review

Nice staff, clean rooms, garage, good location. We are coming often the location is very convenient and the staff are always super nice and polite. The garage is comfortable.

Dear KATARINA, It is always a pleasure to guest you at Ibis Lugano Paradiso. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Front Office Manager

okay, simple

Customer review rating 4.5/5

As Families - 05/05/2019 AccorHotels certified review

- reception satisfying, friendly, easy check in and check out - room, disappointed, seemed like an airplane cabin, bed very uncomfortable - breakfast was okay overall was looking for a clean simple stay, thought it was way overpriced for what we got.

Dear S., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your comments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you e Novotel. These hotel, is located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you soon again. Kind regards Ambra - Front Office Team

Really great place to stay

Customer review rating 4.5/5

New M. Couples - 02/05/2019 AccorHotels certified review

The IBIS Lugano Paradiso is in a great location to the lake and the old town. It is easy to get to via train or bus from the main Lugano station. We tended to take the S10 train which involves a short but slightly uphill walk from the hotel. The room was extremely quiet even with a window open. We were facing the courtyard side. The room was super clean and very new in appearance. Although the room is small, there was plenty of place to store our things. It would be nice if there were more places in the bathroom like a shelf to store things there as well. The breakfast was good and there was plenty of choices. I added the breakfast when I made the reservation and it was a little cheaper than waiting to decide when we checked in. It’s definitely worth getting. Very friendly and helpful staff, all English speaking.

Dear Barrie, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, the breakfast and our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future. Sunny Regards from Lugano Ambra- Front Office Team

Very nice hotel, great breakfast, excellent location

Customer review rating 4.5/5

Francoise M. Families - 15/04/2019 AccorHotels certified review

Arrived for dinner time. Had a very nice welcome from reception (very helpful !). All very clean also. We will come again for sure !

Dear Francoise, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra- Front Office Team

PLEASANT STOP IN LUGANO

Customer review rating 4.5/5

R. Families - 09/04/2019 AccorHotels certified review

On our way to France, we decided to make a short break in Lugano : it was very pleasant to feel at home with very kind staff. Thanks a million, R. Family

Hello, Thank you very much. Your satisfaction will serve as an encouragement to all of our staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Marco Pisoni Front Office Manager

My skin reacted badly to the bed linen.

Customer review rating 4.5/5

Disappointed Business - 03/04/2019 AccorHotels certified review

My skin reacted badly to the bedsheet, I woke up with a swollen and red face. I wasn't wearing any make up or had anything unusal. There was a smell and the pillow linen were probably treated or washed with a chemical product which explains the reaction.

Dear Mrs K., We would like to thank you for choosing ibis Lugano Paradiso and sharing your impressions with us. We would like to inform you that we use only hypoallergenic product to wash our linen. For the next time we would like to inform you that our reception is always open for any concern. With best regards. Ambra - Front Office Team

Always satisfied at Ibis

Customer review rating 4.5/5

Elisa Couples - 31/03/2019 AccorHotels certified review

It was not our first stay. The personnel is always very service oriented. We enjoyed our stay, as usual. Thank you

Hello, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco P., Front Office Manager
Customer review rating 4.5/5

Anonymous Solo - 30/03/2019 AccorHotels certified review

Enjoyed it very much. Helpful staff, great breakfast.

Dear BRENDA N., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco P., Front Office Manager

Hotel not satesfieing, staff very friendly

Customer review rating 4.5/5

Juergen Business - 23/03/2019 AccorHotels certified review

pro: - staff very friendly, helpfully, welcoming / loved it, they can nothing for the bad hotel - is in the middle of the city, parking no problem (for 20 additional bucks/day), close to the see con: - stinky / a hotel with carpet, in my room 423 are stains on the floor (covered), if the floor is already like that what you think the bed looks like, the room and the floor was smelling - breakfast are 2 sort of cheese, 3 sort of sausages, 2 sort of bread, some jam, yogurt, - very small and not attractive - no room bar, the bathroom was not a room rather a cell just to put in a room - recommendation level low / i was in the ibiz (not the budget) for 140chf/night

Dear Juergen, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino. Costumer’s feedback are very important to us, we thank you for taking the time to share your impressions. Let us inform you, that our team is available 24 hours per day, also for changing your room if it's not meeting your standard. We took note of all your comments. Please accept our sincerest apologizes for any inconveniences you may have encountered during stay. Do not hesitate to contact us for any further information you might need. We sincerely wish to have the opportunity to welcome you again in the near future. Best Regards. Ambra- Front Office Team

Stop off on the way to Italy

Customer review rating 4.5/5

Robert Couples - 21/03/2019 AccorHotels certified review

A pleasant, efficient welcome (including the offer of a complimentary drink), a comfortable bed and a good breakfast, all just a few minutes walk from the lake.

Dear Robert, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra -Front Office Team
Customer review rating 4.5/5

Michele Solo - 12/03/2019 AccorHotels certified review

I stayed only night and I am satisfied for the good price-performance ratio.

Dear Michele, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra - Front Office Team
Customer review rating 4.5/5

E Solo - 11/03/2019 AccorHotels certified review

Very friendly staff and room always cleaned and well prepared

Dear Mr. Mery, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We wish you and your family all the best in this moment!! You are always welcome to our hotel. Best Regards, Ambra -Front Office Team
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