Hotel - ibis Lugano Paradiso
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Lugano Paradiso Hotel

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4.0/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 9 holes (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,614 reviews

Our guest reviews for ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 536 reviews
AccorHotels certified review
Khairul Families - 09/02/2018
« The hotel is nearby the lake »

The room was ok.. similar with other ibis room.. it has a parking space if I’m not mistaken the fee is CHF25 which was ok.. the receptionist is super friendly and helped us a lot.. we get free public transportation ride .. and the check in process was fast..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the room and our Receptionist are very much appreciated. We hope to have the opportunity to welcome you again in the future! Kindest regards Tina - Front Office Team

AccorHotels certified review
Annette L. Families - 24/01/2018
« As usual nothing was to much for the staff, the hotel was very clean, plus we were offered travel free passes without having to ask. We have stayed at the Inis before and will stay again. »

Very very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write us your impressions about our hotel. We are really glad that you appreciated our staff, our cleanliness. We will share your positive comments with all our staff. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

AccorHotels certified review
Unique Couples - 16/01/2018
« Very good »

Recommend to use it worth price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. With best regards. Ambra - Front Office Team

AccorHotels certified review
Anonymous Couples - 09/01/2018
« A comfortable fiendly place for a short stay. »

Room and bed was very comfortable. Clean bathroom. Frienly service and a good breakfast. The free bus and train service to the main train station and into town was great! Enjoyed our two nights stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We will share your positive comments with all our staff. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

AccorHotels certified review
Michel Couples - 09/01/2018
« good location and quiet »

very pleasant, within walking distance to everything and good city buses connections. Very new building The only minor bemol is the all plastic motorhome type bathroom, everything works but looks cheap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and our location. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

TripAdvisor review
Couples - 31/12/2017
« Breakfast very poor »

The only problem with this hotel is the extremely poor quality of the breakfast. There was no hot food at all. No bacon, no sausage, no scrambled eggs. The only salad vegetables was some tomato. It would have been a good idea to have capsicum and cucumber. The breakfast is only a poor continental.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry, many thanks for your review after your stay at ibis Lugano-Paradiso and for the good score given to our property. We regret to read that our continental breakfast buffet didn't meet your expectations. On our buffet we have a good variety of cold cuts, cheeses, birchermüssli, fresh fruit sald, eggs, yoghurt, cereals and other fine Swiss specialities. Unfortunately the only vegetable provided are tomatoes but thank you for your recomandation, i will inform the concened department. We hope to have the chance to welcoming you again soon. kind regards Fabio Zuliani - Assistant Manager

AccorHotels certified review
Daniela Families - 19/12/2017
« everything perfect »

Nice place in Lugano: new Hotel, polite staff at the reception, great parking place, clean and quite room, very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

AccorHotels certified review
Anonymous Business - 18/12/2017

Nice hotel for an overnight stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel. You are always welcome to our hotel. With best regards. Ambra - Front Office Team

AccorHotels certified review
Mrs J. L. Couples - 15/12/2017
« Mrs j L. »

Lovely hotel , friendly staff , very comfortable room nothing was any trouble to the staff , breakfast was very filling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again in the future. With best regards. Ambra - Front Office Team

AccorHotels certified review
Prof N. Business - 13/12/2017
« Overcharged »

Staff were friendly but paid no attention the the bill on my check out that was wrong! I was charged for parking and breakfast that I did not have plus tax!!! They just took my money. I only noticed when I got home and saw the email of the invoice! I complained and may have been refunded I dint know yet! as no email has come back to confirm! I also forgot my tooth brush and the staff wanted payment of 5 swiss for a 50p toothbrush. I stay in a lot of hotels around the world and this is a complimentary item! Its seemed to be all about how much money they could get out of me!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations. I must admit that I'm surprised about your comments. Of course we don't want to charge our customers for services or goods that have not been provided. If you did not have breakfast and you did not park your car in our garage, we will refund the amount paid. Please kindly contact me at the following e-mail address: H6… I'd also like to infor you that our hotel is 2* category, with very competitive prices on Lugano's market. Complimentary toothbrush and other amenities are therefore not included in the room rate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Zuliani - Assistant Manager

AccorHotels certified review
Albert Business - 11/12/2017
« As expected »

Nice hotel according price class. Room was extremely warm and impossible to cool, despite the open window. (This is late autum, 0° outside)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel. We are checking now the temperature of our room to be the best for our client, thank you for your suggestion. We hope to have the opportunity to welcome you again. With best regards. Ambra - Front Office Team

AccorHotels certified review
Benny Solo - 11/12/2017
« Very Confi Hotel »

I have stayed two nights at the hotel. The hotel location is ideal as well as the clean room and tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kokia, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel, our location and our breakfast. Please accept once again our apologies about the mistake on your invoice. We hope to have the opportunity to welcome you again. With best regards. Ambra - Front Office Team

AccorHotels certified review
Jan Business - 05/12/2017
« all you need is a good sleep and decent breakfast »

bed ok, shower ok,breakfast ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Schutter, Thank you for taking the time to write us your impressions about our hotel. We are glad that you appreciated our room and our breakfast. We hope to have the opportunity to welcome you again. With best regards. Ambra -Front Office Team

AccorHotels certified review
Mauro Business - 30/11/2017
« Top »

Top

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor C., La ringraziamo per il tempo dedicato alla recensione della nostra struttura. Siamo lieti che abbia apprezzato ibis per il suo soggiorno a Lugano e speriamo di poterla accogliere nuovamente. Cordiali saluti. Ambra - Front Office Team

AccorHotels certified review
Kevin C. Business - 27/11/2017
« Why stay anywhere else? »

IBIS provides exactly what I need, a very comfortable bed, good Internet and a strong shower. Coupled with pleasant staff and the ability to have a beer on check-in, it ticks ll the boxes! And I always like the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I would like to thank you for choosing the ibis Lugano Paradiso for your stay in Lugano and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. With best regards. Ambra - Front Office Team

AccorHotels certified review
Robyn T. Couples - 04/11/2017
« Great service, value and location »

Hotel is clean and up to date. Great value. Rooms are basic and minimalistic, no frills here. Would have liked hand towels, but that’s no big deal. Staff members are great and knowledgeable. Very helpful and speak perfect English. Love the transportation card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review you give to our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Lynn N. Business - 03/11/2017
« Very good »

All very good, with one exception: there is only one lift for the IBIS Hotel and there can be a long wait for its access or an omnibus use. stopping at each level. This is a drawback, specially on business when timelines really matter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review you give to our hotel. We are glad that you enjoyed your stay even the concerns with the elevator nevertheless at the end of the corridor you have a second one that you can take. We hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Anonymous Business - 02/11/2017
« Very good hotel for overnight »

Fast check in and check out. Clean and cosy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review you give to our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

AccorHotels certified review
David N. Couples - 17/10/2017
« Great staff and good location , but way too expensive. »

The Reception staff were delightful in advance and on arrival. Extra towels were provided on our request, though two towels as a basic is too few. The room was clean, but not worth the differential over the Budget Hotel. Would think twice about using Ibis again. David.r

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. I'm glad to read that you have appreciated the friendliness of our Team. In terms of prices, please be informed that in the same building we also have an ibis budget, I'm sure that this economy brand would sitisfy your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Zuliani - Assistant Manager

AccorHotels certified review
Jane Friends - 09/10/2017
« Hospitality at its best »

We so enjoyed Lugano and grateful for services rendered by every member of staff. We only encountered difficulty in printing our flight boarding passes using the computer available at front office. When we asked for help we were told that this is a two star hotel and does not cater for such requirements. A printer connected to the computer will be very useful for everybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. Your compliments are very much appreciated. We are delighted to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again in the near future. Best Regards from Ticino, Ambra- Front Office Team

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