Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

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4.0/5 613 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,659 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 613 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 13/02/2018
« top »

I am writing this email to let you that there was a very rude American family checking in on Sunday. The lady at the front desk was very kind and professional and I would like that her manager knows this. The US family made a mistake by the time of booking and blamed the lady at front desk in very „primitiv“ manner.....The paid a room for one person and wanted to stay with 4 people in the room for that same rate....You should know this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. Sometimes there are guest’s like that but we are glad that there are just a hand full so that we continue with great engagement to enjoy in receiving compliments from guest as you are and as they are the majority in our Hotel it make us strive to get better and better and do our job as a Heartist even in situations as you lived. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Mohammed Families - 05/02/2018
« The unforgotabel care and service ❤ »

I really could tell how happy I was with my two doughters about the treatment I have in Novotel Lugano really it's unforgotabel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you and your Family again very soon. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
Doris Business - 01/02/2018
« Very good stay »

My stay was good, the staff were extremely helpful and I am grateful that they accommodated my Gluten Free issue. The only disappointing thing was the menu. It was very limiting however breakfast was great. The room was also really good & happy I had a bath!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Signora T., Thank you for the great review of our hotel. It is through, our carte is limited but you have the possibility to ask our Chef to prepare you other meals specialy for you from Monday until Friday upon request. We are glad that you enjoyed your stay and hope to welcome you again very soon. We wish you a nice Weeekend. Christian Schreiner General Manager

AccorHotels certified review
Anonymous Business - 30/01/2018

It was very pleasant and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Buongiorno Mr. C., Good Morning from the Novotel Lugano Paradiso! Thank you for the great review of our hotel! We are glad that you enjoyed another one time your stay and hope to see you again very soon. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Sophie D. R. Business - 28/01/2018

Personnel is very nice and you feel really welcomed. Hotel is clean and nice design. Breakfast great. The only negatif point is the fact that the only food you can get in the evening is pre cooked food in pots. Horrific. And a coffee machine in the room should be standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

AccorHotels certified review
Chris Business - 26/01/2018
« Comfortable stay »

friendly and attentive staff, comfortable and functional rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor W., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a positive feedback ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Anonymous Business - 25/01/2018
« Relaxed, friendly staff makes me want to keep coming back »

I frequently travel to Lugano and the extra attention provided by the staff makes for a very easy and pleasant stay. The rooms are quiet and well appointed: room service is prompt and the food a high standard. Being able on occasion to leave luggage over a weekend makes my travel a lot easier. Placing my left luggage in my room on me ruturm is not only helpful after a working day it is extremely thoughtful: well done!

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor R., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely your's, Christian Schreiner General Manager

AccorHotels certified review
Faranak Business - 23/01/2018
« Enjoyable »

Good room with comfortable beds. The staff at reception were very helpful. Their breakfast is excellent with good coffees. I have stayed here before and will certainly book this property again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely your's Christian Schreiner General Manager

AccorHotels certified review
Anonymous Families - 20/01/2018
« It was ok, not super. »

I found the the mattress a little bit uncomfortable and hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Urgyen L. Families - 13/01/2018
« Smooth stay »

Very quite and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. URGYEN l., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice C. Front Office Manager

AccorHotels certified review
Y. Couples - 03/01/2018
« Outstanding »

Good location, very clean room and quite

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor Y., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a Happy new year 2018! Your's Christian Schreiner General Manager

AccorHotels certified review
Margit Solo - 20/12/2017

I would rate the hotel as a 9 for the services other than the Wi-Fi. For general internet surfing it was fine but myself as well as several colleagues that stayed at the hotel could not access VPN. A tech guy from Ibis next door hotel saw the issue. If that could be corrected I believe you would be the perfect hotel for a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARGIT M., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the problem of Internet, we sincerely regret but we checked with our technician and the problem is the access of your company VPN which doesn't allow to connect you on our wifi. We will try to indagate more about this point in order to see if it's possible to do something. In the meanwhile please allow us to express our sincerest apologies. Thank you again for sharing your experience, and we hope to welcome you again at Novotel Lugano Paradiso. Sincerely, Ylenia Bettarel Reservation Manager

TripAdvisor review
Family - 20/12/2017
« Weekend in Lugano »

Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus I, thank you very much for this great review. We are very pleased that you enjoyed your time here with us at the Novotel Lugano Paradiso and are looking forward to welcoming you again soon. We wish you a Happy new year 2018! Your's Novotel Lugano Team

AccorHotels certified review
Rod M. Business - 06/12/2017
« I always have a great stay ! »

Great, as always. The only item was I was in a better room on a higher floor, but it did not see any different than then Superior room on the 3rd floor. In fact, the only difference I noticed was I did not have a bath tub, but instead a walk in shower. That was nice, but I like having the tub too. I will ask next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Meyer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Anonymous Couples - 21/11/2017
« Succes »

Very pleasent stay. Great and friendly staff, okay and clean room, very good breakfast and nice hotel facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to Paradiso and to Novotel Kind regards Christian Schreiner General Manager

AccorHotels certified review
P. C. Families - 31/10/2017
« convenient location and clean room »

it's not our first time to stay here and will not also be the last. convenient location and clean room. friendly receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELE P., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With big pleasure we have read " its not the last time that you stay with us """ So see you soon !!! Sincerely, Carmen Schreiner Sales Manager

AccorHotels certified review
M. H. Business - 26/10/2017
« Great service, excellent staff and very clean rooms »

The staff is just excellent. We stop at this Novotel twice a year and this time when we arrived they told us that they recognized my name and were aware that my husband is disabled and therefore assigned us without special request the Disabled Room 522. I was very impressed to say the least

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora H., Thank you for this nice review you give to our hotel. We are glad that you enjoyed your stay and the quality of welcoming provided by our Staff. We hope to have the pleasure in welcome you back very soon again to Novotel Lugano Paradiso. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Colin Friends - 24/10/2017
« Very Good »

Great breakfast, clean room, friendly reception team. Bar closes too early and is not flexible in remaining open despite a group of 20 people wanting a night cap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive mostly a positive feedback even if some point doesn't much your expectations, please apologies this concerns. Refering to the Bar, let me explained that we have fixed autorisation hours when to close from the Police department of Paradiso nevertheless and in order to be able to follow your remarks it should be helpfull for us to get plus -minus the time when our Barman decided to closed. Thank you again for sharing your experience, and we hope to better serve you during one of your next visit to our Hotel. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
De F. Couples - 15/10/2017
« Very comfortable and happy! »

Very comfortable, The ambience was very good. The staff was quite helpful.One of the young ladies in the restaurant staff was exceptionally very courteous and always had a smile. The breakfast was of excellent quality! One suggestion, it will be very helpful if the room has a small hot water kettle for people who don't drink coffee. The hot water coming from the coffee maker is not the best to make fresh tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss LASANTHA DE F., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Adeyemi Business - 13/10/2017
« Very Good »

My stay was very good. The staff are very friendly and helpful and the room was clean and the bedding was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADEYEMI A., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

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