Hotel - Novotel Lugano Paradiso
Novotel Hotel Novotel Hotel

Novotel Lugano Paradiso Hotel

4.0/5 646 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 1,942 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 646 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Marc Families - 15/07/2018 AccorHotels certified review
« Clean & luxurious place close to the lake. »

Great moments with family !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Dr. W. B. Business - 12/07/2018 AccorHotels certified review
« I had an overall enjoyable stay. »

My Novotel accommodations and meals met my expectations. The staff was consistently pleasant and helpful. Thank you! to the Novotel team! My only regret was that when I checked in (Carmen and Irene) indicated that my company (Helsinn) agreed to request the corporate rate for both of my rooms. However, when I checked out this was not reflected in my folio. I was told upon check out that my understanding upon check in would be confirmed and that I would be informed of the final Novotel decision. Unfortunately, I never received a follow-up communication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B. We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive mostly a positive feedback. I will share your comments with our team. Regarding the second room you received already special rate of CHF 270.- Rack for that Day was CHF 300.- for DBL BB nevertheless we could not apply the rate of Helsinn CHF 245.- as it was not for corporate issue. From our side we have to respect the corporate contract we have signed with Helsinn and hope of your understanding also we are not able to modified any rates internally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner General Manager

Randimne Families - 12/07/2018 AccorHotels certified review
« Great stay »

Friendly staff, great rooms and an excellent breakfast. We felt welcome from the moment we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Wishing you a nice Weekend Best regards Christian Schreiner General Manager

Eric W. Business - 08/07/2018 AccorHotels certified review
« Perfect balance of style and comfort. »

Perfectly located to my European office, great...superb breakfast, coffee, staff. Can’t wait to be back in a couple months.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again to Paradiso and to Novotel. We wish you a nice Sumer Best regards Christian Schreiner General Manager

S. Couples - 03/07/2018 AccorHotels certified review
« Perfect little weekend getaway »

Nice and friendly contacts throughout, room available by lunchtime already, clean, modern and neat with all amenities needed. Nicely located with easy access to both lakeside and public transport. The cleaning staff entered the room to deliver extra towels without knocking which was slightly irritating. Limited offer for lunch and unfortunately, the verbally offered lunch salad turned out significantly more expensive on the bill than the others advertised on the menu. Very nice and highly recommendable breakfast offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive mostly positive comments. Referent to our housekeeping department be assured that the staff is very well trained not to enter in an occupied room without knocking first nevertheless it could happend that the chamber maid knockt to softly and you din not hear it, please accept all our sincerest apologies for this issue. The Cesar Salad you ordered ist achived with CHF 24.- on the Menu this is exactly the amount you paid and who is registered on your bill. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager

Anonymous Business - 02/07/2018 AccorHotels certified review
« Not as great as my previous stays on multiple levels. »

I stay at the Novotel very 4-6 weekly for a week at a time. The hotel is starting to look tired, some furniture and fittings need updated or replaced. My room had not been vacuumed, on the floor was a dirty ear bud, toe nails and hair. some of the rooms have an odd odor. Service in the bar/ restaurant was slow and at times non existent. The bar menu was limited to pizza which is a change from previous stays. Prior stays had a much broader menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mrs Mc Queen especially for you as our regular guest who stay frequently with us it is a must that you feel good and that you can enjoy your stay. In the last days we had a change to our new summer menu perhaps there was a missunderstanding in the offer - sorry also for this. We will hope you give us the opportunity to stay with us again and to give you our best service. Please feel free to come back to me with your future reservation on my mail. Kindest regrads Carmen Schreiner Sales Manager

Anonymous Families - 01/07/2018 AccorHotels certified review
« Modern hotel »

Great experience, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to ¨welcome you again to Novotel and Paradiso Lugano. We wish you a nice sumertime Christian Schreiner General Manager

Anonymous Families - 30/06/2018 AccorHotels certified review

Comfortable room. Very pleadant and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for the nice review of our hotel. We are glad that you and your Family enjoyed the stay with us and we hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Friends getaway - 29/06/2018 TripAdvisor review
« The whole experience was great! »

Novotel Lugano: great stay, breakfast was very nice, the staff was very friendly, the portions of the meal in the “gourmetbar” were not very large. We asked for two seperated beds which we got, but my matress didn’t stay on the boxspring very well, so I almost fell out of my bed several times... But in all: great stay!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear joker463, thank you for taking the time to review your recent stay with us at the Novotel Lugano Paradiso, we greatly appreciate your comments and observations. We were especially pleased to read you found the staff very friendly, i will share your comments with our team and that you have had a great stay in our hotel. Referent to the single beds it will be helpfull for us to know the room number in order to get a view on it and try to prevent those kind of issues for other guest's that for you can contact me directly per Email H6775-GM@accor.com will be great ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sunny regards Christian S.

Don D. Business - 28/06/2018 AccorHotels certified review
« Clean rooms, great hospitality and a wonderful location »

The Novotel Lugano Paradisio was excellent. The breakfast had a great variety of foods and the time spent at the hotel provided an overall great stay experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Anonymous Couples - 19/06/2018 AccorHotels certified review
« Excellent value for money »

Convenient location and very friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christian Schreiner General Manager

Damian S. Families - 19/06/2018 AccorHotels certified review
« Family weekend in Lugano was sensational »

Thank you for having us at your hotel, we greatly enjoyed the rooms, the amazing breakfast and the great pool. Your service was always very helpful and efficient, a big thank you to Giulia for organising the return of an item that we had left behind in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Best regards Christian Schreiner General Manager

Anonymous Business - 17/06/2018 AccorHotels certified review
« average. minor problems »

Staff was excellent at getting Taxis to and from. However room air conditioning did not work and too warm for me to sleep well at night. Le Club points never seem to be added to my accounts whenever i stay at one your hotels. sometimes your hotels are convenient for my business travels but this recent stay reminds me to avoid you when possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please kindly note that our centralized air conditioning system can be set in the room from 16 degree Celsius to 22 degree. I just checked and you received the points for the stay in our Hotel: yesterday (it takes always 2 to 3 days to see them on your account). In the case of they have not been credited for other stay in other hotels please find hire an email where you can request the adding : Cu… They will add the points on your account for the previous stays (until a maximum of 6 months before your request). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice Casafina Front office Manager

Anonymous Business - 16/06/2018 AccorHotels certified review

sufficiente

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

Anonymous Business - 16/06/2018 AccorHotels certified review
« Fresh, clean hotel, great reception service, super location. »

One recommendation: I ate at the hotel one night, but was informed that only a portion of the menu was available. This did not allow many choices; in looking at the full dinner menu, there is room for more choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MS. B., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for the tips about the menu We hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Andrea Solo - 11/06/2018 AccorHotels certified review
« great place, very comfartable % functional. »

Room is super, great the glass that permits sun light in the restroom. Reception friendly and quick. I really enjoyed my stay there. It looks the best Accor Hotel I was in, for the unique design and functionality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Buongiorno! Good morning! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Felice Casafina Front Office Manager

Hooman F. Families - 06/06/2018 AccorHotels certified review
« Great staffs and super clean environment »

I found rooms and all facilities super clean and perfectly decorated. Breakfast was very high quality. Location of the hotel is also great. Pool was fine but surprisingly smaller than what it looked in the hotel's photos. No room with view to lake was indeed disappointing and the worst thing was rooms view to huge construction next to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christian Schreiner General Manager

Ana Business - 05/06/2018 AccorHotels certified review
« Excellent place to stay »

Great location, staff were very helpful and friendly, room was just perfect for us, easy to get public transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

E E. Friends - 25/05/2018 AccorHotels certified review
« Always great at an Accor hotel »

Warm welcome and wonderful room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sunny regards Christian Schreiner General Manager

Christoforos W. Business - 25/05/2018 AccorHotels certified review
« Great! »

Clean, spacious and comfortable rooms with all the amenities you need for a few days on business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for this nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sunny regards Christian Schreiner General Manager

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