Hotel - Novotel Lugano Paradiso
Novotel Hotel Novotel Hotel

Novotel Lugano Paradiso Hotel

4.0/5 688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,265 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 688 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Emma Business - 06/12/2018 AccorHotels certified review
« very good experience »

staff very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme R., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. We wish you a Merry Christmas Sincerely, Christian Schreiner Direttore

Couples - 28/11/2018 TripAdvisor review
« holiday feeling »

We had a beautiful weekend! This hotel gives you a real Holiday feeling! Although it was November the atmosphere of the hotel and envirement near the lake is perfect to relax. Lugano is a very nice city and Novotel offers you perfect accomodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MarcelZ46, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. We are glad to hear you enjoyed your stay with us, the atmposphere of the hotel and the nice city of Lugano. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Novotel Lugano Team

Chunghsuan K. Business - 26/11/2018 AccorHotels certified review
« Good service »

The staff is always greeting me with smiles and good service. Best breakfast in the town. Clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner Direttore

Enjoy Business - 24/11/2018 AccorHotels certified review

- nice atmosphaere, personal taking care and extreme friendly, many small things on top like coffee to go etc. - nicee and modern and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Buongiorno! Good morning! Thank you very much for the top review! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and it is also a pleasure to see that the guests appreciate our engagement also in the small works we do daily. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Felice Casafina Front office Manager

Alice Business - 16/11/2018 AccorHotels certified review
« Very nice, clean and quiet hotel »

The hotel is modern and comfortable, room are very clean and quiet, staff is very kind. In general, everything you need. I had dinner at the restaurant and all the food was good, even if you don't have so much choice. As in almost every hotel, the hair dryer is embarrassing. They always think people can go outside with wet hair, or that we have 3 hours to dry them. But as I said, this is a typical problem in every hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss C., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive review. I will share your comments with our team. Your feedback about the hairdryer is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Anonymous Business - 13/11/2018 AccorHotels certified review
« Nice room gym door did not unlock »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review posted for our hotel. We are glad that you enjoyed your stay with us. For the gym door effectively you needed a special keep given to your attention at the reception desk just ask us we are there for you. We regret that you didn’t use the service of our fast check out who is very efficiently as you just have to give us back your room key. We hope to have the pleasure in the near futur to welcome you back again to our hotel. Sincerely yours, Christian Schreiner General Manager

O.p. Business - 09/11/2018 AccorHotels certified review
« My expectacions have been fully fulfilled, very reasonable price for Switzerland. »

Overall very satified , I just have not understood why I have to pay extra for parking bellow the building. I have not been asked by waiter on my second breakfast, if I wisch to order coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OTAKAR P., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The parking is not included in the room price as per all the other hotels in Lugano. It is always an extra cost. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ylenia Bettarel Reservation Manager

Anonymous Business - 24/10/2018 AccorHotels certified review

Great as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review and the fidelity to our Hotel. We hope to welcome you back soon again and wish you a quite and nice Weekend! Sincerely yours, Christian Schreiner General Manager

Ar Solo - 23/10/2018 AccorHotels certified review
« Okay »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARNAUD R., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner Direttore

Chayini Families - 22/10/2018 AccorHotels certified review
« It was just ok »

It was just ok because I had better experience with 3 star hotels previously. There is no iron or flip flop for swimming pool. Swimming pool towels had to be brought by the staff and no proper instructions. Beds were not very comfortable. Overall I felt why did I pay this much for this hotel?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you can notified on the information booklet inthe rooms or on our homepage accorhotels the Pool is a seasonal one open from Mai until September. Missing Amenities as slippers, ironing or bath robe for this room typologies are on request as mentioned on information booklet so that you just have to call the reception or housekeeping and we will bring them to you with pleasure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

George B. Couples - 22/10/2018 AccorHotels certified review
« Your hotel was beautiful, the staff was helpful and friendly, it was immaculently clean and the location was perfect! Thank you for everything! »

Everything was wonderful. We appreciated the water and goodies at the front desk. The bathroom shower and amenities were wonderful. Your staff was welcoming, friendly and attentive. All of the extras were greatly appreciated. You made our trip to Switzerland a resounding success. We will definitely be back and would recommend your hotel to everyone! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Jan M. Couples - 16/10/2018 AccorHotels certified review
« Great »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Direttore

Erick S. Families - 09/10/2018 AccorHotels certified review
« Attention to customer was great »

Everyone at the hotel was welcoming and friendly. Location was great, hotel is well maintained, clean and overall a nice experience. The only downside was that there was barely any room with the extra beds for the children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. We will forward your comments to all our staff that is working hard to give all our guests an unforgettable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Nipun B. Families - 07/10/2018 AccorHotels certified review
« One of the best hotels I have stayed in »

Everything about the hotel from room, amenities to staff was up to the mark. Kids had plenty of entertainment also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Buongiorno from the Novotel Lugano Paradiso Top!!! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. I will share your comments with our team that is working hard in order to offer all our guests the best experience. Thank you again for sharing your opinion, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Anonymous Business - 27/09/2018 AccorHotels certified review
« Very god hotel and fantastic service! Also very nicely located »

check-in was efficient and very nice; so was the check-out. The experience at the restaurant, both for dinner & breakfast was great. Very nice personnel. Room was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Sara Solo - 26/09/2018 AccorHotels certified review
« Ms »

I loved my stay at your Lugano hotel, sadly it was only for 2 nights. Everything was beautifully presented and spotlessly clean. The staff polite and attentive, especially on reception. As it was such a short stay I didn't have time to take advantage of all the facilities such as the pool and gym or eating in the restaurant in the evening. Breakfast was a well presented buffet with hot and cold choices. My only issue was that your electric sockets don't take a European adaptor, I was informed there was a special socket near the bed but I couldn't find it in my room. Fortunately I was able to charge my mobile using the usb port and dry my hair with the dryer provided in the room. When I visit Lugano again I will have no hesitation booking with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for the great review of our hotel. Please apologies the issue with the adaptor, it is through that for the moment we do not have an adaptor for your countrie conform to Swiss exigence's . Please be assured that our technical department is searching to found the apropriated for us. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Henry Business - 24/09/2018 AccorHotels certified review
« great service in paradiso »

great hotel in paradiso area of Lugano. front desk was great. Breakfast buffet was excellent. Parking was secure.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signore L., thank you so much for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Genral Manager

Peter B. Business - 17/09/2018 AccorHotels certified review
« alles tip top »

alles tip top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Anonymous Solo - 15/09/2018 AccorHotels certified review
« Great »

Very new nice hotel with great service. Near the lake, supermarket, and San Salvatore funicular. 15-minute lake side walk to old town or a couple of minutes by bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NADEEM K., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner Direttore

Anonymous Families - 15/09/2018 AccorHotels certified review
« Perfect stay »

Clean and wide rooms and a professional staff that is ready to help always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again to Paradiso and to our Hotel. Sincerely, Christian Schreiner General Manager

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