Novotel Lugano Paradiso Hotel 4.5 stars

TripAdvisor rating 4.0/5 723 reviews
Novotel Lugano Paradiso
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+ 23 Services
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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30.00 CHF
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodations

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with a double bed for guests with reduced mobility

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with 1 king-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 50
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

The GOURMETBAR by Novotel is an informal setting where you can eat simple, tasty, healthy and balanced cooking and enjoy a drink in a friendly atmosphere. BOCO allows you to eat food prepared by three-star chefs at a moderate price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether you want a quick coffee and croissant, a pre-lunch or dinner aperitif, appetizers or just a refreshing cocktail, the Gourmetbar by Novotel is open daily from 6:30am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,514 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

723 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Stay, Outstanding Staff

Customer review rating 4.6/5

Frank L. Families - 11/07/2019 AccorHotels certified review

Greeted with a Pina Colada and treats for my children. Staff was super helpful and the rooms were great.

Charged $150 to wash 10 articles of clothing

Customer review rating 4.6/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Would otherwise speak very highly about our stay here but we got charged with a $150 bill for washing half a bag of laundry (mostly small items - boxers and undergarments). No one warned us before asking about laundry service of the prices -- no one showed us a price sheet. Unreal!

Dear Mrs. L., we very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive mostly positive feedback. I will share your comments with our team. Referent to the Laundry I get in front of me your Laundry List from the 03.07.19 room 526 with the prices and articles ordered to be cleaned. I have to mensioned that without this List that the guest have to feel by themself we are not able to give any clothes to the Laundry as the Laundry service is out- sourced where you get back your clothes on the same day. There you ordered by yourself a total of 23 articles: 2 T shirts, SFR 17.- 4 bermudas SFR 40.- 1 Trouses SFR 12.- 9 underparts SFR 49.5.- 3 bras SFR 16.5.- 4 pair of socks SFR 16.- Total SFR 151.- I remaind at you entire disposition for any additional question and will be glad to have you back in our hotel for one of your next trip to Switzerland and to Paradiso. Sincerely yours, Christian Schreiner General Manager

Great stay in Paradiso

Customer review rating 4.6/5

John R. Couples - 07/07/2019 AccorHotels certified review

Novotel Paradiso is a lovely hotel in a perfect position to explore Lugano. Clean, well appointed with excellent staff...everything that you need!

Dear Guest, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General manager

MV

Customer review rating 4.6/5

V. Couples - 07/07/2019 AccorHotels certified review

Great hotel and service

Dear Mr. V., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General manager

Very clean and staff was very helpful.

Customer review rating 4.6/5

Felipe Business - 01/07/2019 AccorHotels certified review

It was a short stay but I would choose you again without hesitating.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

pleasurable 3-day business stay

Customer review rating 4.6/5

Sandra Business - 01/07/2019 AccorHotels certified review

spacious and comfortable room attentive staff Very good breakfast Very good amenities exceptional location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

Short stay in Lugano

Customer review rating 4.6/5

Ari Business - 29/06/2019 AccorHotels certified review

Stayed just one night in summer hot Lugano. Novotel was perfect for that, swimming pool, good air conditioning and location close to the lake.

Dear Mr. B., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Direttore

My number 1 choice when working in Ticino

Customer review rating 4.6/5

Sue O. Business - 14/06/2019 AccorHotels certified review

I have a consistently high and pleasurable experience when staying at the Novotel Lugano Paradiso - from the check in experience, through the bar and restaurant service, to the cleanliness of the bedrooms and communal areas to the check out experience … every time. You have a great team - led, very well.

Gentile Signora SUE O., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a pleasent end of the week Christian Schreiner General Manager
Customer review rating 4.6/5

Airton Business - 10/06/2019 AccorHotels certified review

I received a warm welcome, my room was clean and comfortable. I had requested an iron and iron table. It was very helpful to me but I wish you had a full sized iron table because the small one provided to me really didn't help much (it wouldn't stay up). I think dinner options could be a little better, but still ok (there are many restaurants in the neighborhood anyway).

Dear Mr. C., Buongiorno! Bom dia! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always pleasure to receive such a positive feedback. We noted also your observations and we will do our best to improve these services. Sunny regards from Lugano Felice Casafina Assistant Manager

Extremely professional staff & pristine hotel

Customer review rating 4.6/5

David B. Couples - 08/06/2019 AccorHotels certified review

For a budget chain hotel, the servicr & amenities were amazing.

Dear Mr. B., Thank you for the beautiful review. It will be our concern to forward your nice comment to all our employees, who are working hard to receive compliments like this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Assistant Manager

one night work trip all went well

Customer review rating 4.6/5

Gh Business - 06/06/2019 AccorHotels certified review

Everything worked well - room and bed comfortable and clean. breakfast great. staff very friendly

Dear Mr. H., Thank you for the great review. It is always a pleasure to have you as guest in our Hotel. We hope to welcome you in the near future. Felice Casafina Assistant Manager

Fine rooms; Good facilities

Customer review rating 4.6/5

Vincent Business - 02/06/2019 AccorHotels certified review

Clean, well prepared room. Full service breakfast, haven’t seen the fitness or spa, would’ve been nice to know more about it, by the reception.

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Felice Casafina Assistant Manager

Completely satisfied and met our expectations.

Customer review rating 4.6/5

Oliver R. Couples - 27/05/2019 AccorHotels certified review

The hotel was clean, modern and perfectly suited our needs for an overnight stay in Lugano. I was very satisfied with the fast check-in and check-out process. The Hotel Bar was nice and we enjoyed our welcome drinks (and more). I was extremely satisfied with the breakfast buffet!

Buonasera Mr. R., We really appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is a pleasure for us to receive your compliments and hope to welcome you again by us in the near future. Sunny regards from Lugano, Felice Casafina Front office Manager

Comfortable

Customer review rating 4.6/5

Anonymous Business - 24/05/2019 AccorHotels certified review

Breakfast was really good. Staff was really friendly. Keep up the good work!

Dear Mr. P., Buongiorno! Good Morning! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Felice Casafina

I had a great experience with friendly staff and clean, comfortable accommodations

Customer review rating 4.6/5

Natasha S. Business - 23/05/2019 AccorHotels certified review

Alberto (both of them) at the front desk was just great. The women managing the morning breakfast were fast, friendly and very nice. The room was clean and comfortable. I just wish I understood why after the first day the decorative pillows and bed runner was removed from my room by the cleaning staff and never replaced or brought back. Also - it was nice to get a lovely welcome dessert on my first day - thank you. I'd recommend this hotel to anyone and I would definitely stay here again if I'm ever back in Lugano.

Dear Guest, Thank you for the great review you posted of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again very soon. Kind regards and thank you for your booking with us. Christian Schreiner General Manager
Customer review rating 4.6/5

Anonymous Business - 20/05/2019 AccorHotels certified review

All good

Dear Guest, Thank you for the friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager
Customer review rating 4.6/5

Anonymous Business - 17/05/2019 AccorHotels certified review

This was a perfect, efficient stay for business in Lugano area.

Dear Guest, Thank you for the friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Centrally located

Customer review rating 4.6/5

Beatrice M. Business - 15/05/2019 AccorHotels certified review

very good located in town! Kind and helpful employees. Quit and cleen. Parking.

Dear Mme M., Thank you for posting this great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely yours, Christian Schreiner General Manager

Impeccably Clean and Masterfully Managed

Customer review rating 4.6/5

Jms Solo - 13/05/2019 AccorHotels certified review

My experience at The Lugano Novotel was flawless. The decor is minimalist modern and pleasing. The colors coordinate well.

Dear Mme S., Thank you for your friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again to one of our accorhotels hotels in Paradiso. Kind regards, Christian Schreiner General Manager

Efficient, Friendly, Clean, Welcoming

Customer review rating 4.6/5

P. Solo - 12/05/2019 AccorHotels certified review

Excellent welcome, Clean room,

Dear Mr. P., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager
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