Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

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4.0/5 591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 170.00 CHF Non member rate
From 153.00 CHF Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  CHF
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Buffet Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,558 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 591 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P. C. Families - 31/10/2017
« convenient location and clean room »

it's not our first time to stay here and will not also be the last. convenient location and clean room. friendly receptionist.

AccorHotels certified review
M. H. Business - 26/10/2017
« Great service, excellent staff and very clean rooms »

The staff is just excellent. We stop at this Novotel twice a year and this time when we arrived they told us that they recognized my name and were aware that my husband is disabled and therefore assigned us without special request the Disabled Room 522. I was very impressed to say the least

AccorHotels certified review
Colin Friends - 24/10/2017
« Very Good »

Great breakfast, clean room, friendly reception team. Bar closes too early and is not flexible in remaining open despite a group of 20 people wanting a night cap.

AccorHotels certified review
De F. Couples - 15/10/2017
« Very comfortable and happy! »

Very comfortable, The ambience was very good. The staff was quite helpful.One of the young ladies in the restaurant staff was exceptionally very courteous and always had a smile. The breakfast was of excellent quality! One suggestion, it will be very helpful if the room has a small hot water kettle for people who don't drink coffee. The hot water coming from the coffee maker is not the best to make fresh tea.

AccorHotels certified review
Adeyemi Business - 13/10/2017
« Very Good »

My stay was very good. The staff are very friendly and helpful and the room was clean and the bedding was very nice

TripAdvisor review
Family - 12/10/2017
« in general good, except some situation with the Reception. »

The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. am2017906, glad to read that your stay in our hotel was as expected and we meet you expectations. As already answer and apologies to you separately by email; "yes" it can effectively happen that storage capacities for Luggage’s in our hotel are full and unable us to take more luggage’s in a secured way. After checking your concern with our reception team and manager, no one obliged you to check out before 12am even if the check-out time is so. When guest’s ask us to stay longer advising us in time and we have possibilities to do so we generally accept one or two hours otherwise you have also the possibility to book in advance a late check-out before arrival. As you travel by train there is the possibility to stock as usual most of frequent travelers do, the luggage’s in the main railway station of Lugano in order to stay longer in town in addition you received our Ticino Ticket that allowed you to move for free in all the city so that we are surprised that you have had to change your planning if so please apologies once again. Sincerely, Christian S.

AccorHotels certified review
Anonymous Families - 11/10/2017
« To be fair, In general ok except one last situation at checkout. »

Dear Sirs; I would like to express my dissatisfaction of a situation that occurred on checkout from the hotel. The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. I was expecting the receptionists of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. also to Respect the known rules of the hospitality business in Switzerland. Regards; A.M. Ref : 116029 - FRBDHLQD - 53191 - CV (06/10/2017)

AccorHotels certified review
Sue O. Business - 10/10/2017
« Consistently Good Service »

I have come back to the Novotel after a period not requiring business travel and have found the same consistent high level of customer service being delivered. It's a pleasure to stay in your hotel, your staff are efficient, professional and polite - without fail. Well done and thank you - you have got it right !

AccorHotels certified review
Etienne W. Business - 07/10/2017
« Mr »

Good all round. Clean rooms, good shower Good breakfast...

AccorHotels certified review
Abdulla S. Families - 03/10/2017
« Great hotel »

Everything was perfect, smooth and the team is very helpful.

AccorHotels certified review
Nicola G. Business - 28/09/2017
« Reception »

Reception approach really negative.

AccorHotels certified review
Anonymous Couples - 23/09/2017
« Pleasant stopover »

Tastefully modern and functional property with excellent healthy breakfast options.

AccorHotels certified review
Esam H. Solo - 18/09/2017
« Very good »

It was very good stay

TripAdvisor review
Couples - 12/09/2017
« Very helpful staff »

We only stayed for one night and did not eat in the hotel. The staff on the reception desk were very helpful. Breakfast was good and the staff attentive. I prefer to be given a pot of coffee rather than to have to chase up a second cup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mjwigmore, Thank you for taking the time to leave this review. We are delighted to read that you appreciated the attentive and helpful staff, and the breakfastbuffet. Concerning the morning coffee if your preference is a pot of coffee you just have to order it and we will served it with great pleasure. We would be glad to welcome you back to Lugano and to our hotel, thank you for choosing Novotel. Kind regards Christian S.

AccorHotels certified review
Pierre O. Families - 09/09/2017
« It was pleasant but welcome not as nice as normal. Normally a drink is offered and there are some appetizers in the bar. »

The breakfast is now really really good. Very impressive. Gets better every time.

AccorHotels certified review
Arnaldo C. Business - 06/09/2017
« stay in Novotel Paradiso Lugano »

It was amazing! and will continue to stay in your hotel as long as travel to Lugano.

AccorHotels certified review
Anonymous Families - 30/08/2017
« Nice hotel for business or pleasure stay »

We enjoed our 4 days very much. The room was very comfortable, breakfast very good, pool nice (except Saturday afternoon- too many kids). The staff was very helpfull. The location is great and we felt very welcome also with our dog.

AccorHotels certified review
Phebian Families - 29/08/2017

Enjoyed our stay. The staff were helpful, the rooms were reasonably sized, and were up to expectation. Although we found the bed a little on the hard side this is not meant as a criticism as we had a great nights sleep. Adequate lighting; nice couch, table and chairs; and plenty of towels, bathmat, and hand towels - very soft and luxurious. the choice for breakfast was excellent. Our only slight grizzle was that fried eggs at breakfast would cost extra; and the strange rule that when we wanted to order a pizza for dinner we had to eat it in our rooms whereas if we had ordered two pizzas we could have eaten them in the restaurant.

AccorHotels certified review
Anonymous Couples - 21/08/2017

8 out of 10 and not 10 out of 10 just because the hotel doesn't have a Lounge. As platinum member, I expected at least something similar.

AccorHotels certified review
Christoph K. Business - 21/08/2017
« My favorite Hotel in Lugano »

Dear Novotel Team, As always i am very pleased about the great service that is offered by the Novotel in Lugano. During my stays the service quality was consistently high and members of staff were very attentive as well as professional. The Novotel team always went the extra mile to accommodate my requests. e.g. there were instances where i was asking for multiple hotel rooms in a busy week and Management as well as the reception team has made it possible for us. This is also the feedback I get when i talking to my friends and coworkers who have stayed at your property. Thank you very much for this great experience!

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