Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

4.0/5 676 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,180 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 676 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Erick S. Families - 09/10/2018 AccorHotels certified review
« Attention to customer was great »

Everyone at the hotel was welcoming and friendly. Location was great, hotel is well maintained, clean and overall a nice experience. The only downside was that there was barely any room with the extra beds for the children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. We will forward your comments to all our staff that is working hard to give all our guests an unforgettable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Nipun B. Families - 07/10/2018 AccorHotels certified review
« One of the best hotels I have stayed in »

Everything about the hotel from room, amenities to staff was up to the mark. Kids had plenty of entertainment also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Buongiorno from the Novotel Lugano Paradiso Top!!! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. I will share your comments with our team that is working hard in order to offer all our guests the best experience. Thank you again for sharing your opinion, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front office Manager

Anonymous Business - 27/09/2018 AccorHotels certified review
« Very god hotel and fantastic service! Also very nicely located »

check-in was efficient and very nice; so was the check-out. The experience at the restaurant, both for dinner & breakfast was great. Very nice personnel. Room was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Sara Solo - 26/09/2018 AccorHotels certified review
« Ms »

I loved my stay at your Lugano hotel, sadly it was only for 2 nights. Everything was beautifully presented and spotlessly clean. The staff polite and attentive, especially on reception. As it was such a short stay I didn't have time to take advantage of all the facilities such as the pool and gym or eating in the restaurant in the evening. Breakfast was a well presented buffet with hot and cold choices. My only issue was that your electric sockets don't take a European adaptor, I was informed there was a special socket near the bed but I couldn't find it in my room. Fortunately I was able to charge my mobile using the usb port and dry my hair with the dryer provided in the room. When I visit Lugano again I will have no hesitation booking with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for the great review of our hotel. Please apologies the issue with the adaptor, it is through that for the moment we do not have an adaptor for your countrie conform to Swiss exigence's . Please be assured that our technical department is searching to found the apropriated for us. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Henry Business - 24/09/2018 AccorHotels certified review
« great service in paradiso »

great hotel in paradiso area of Lugano. front desk was great. Breakfast buffet was excellent. Parking was secure.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signore L., thank you so much for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Genral Manager

Peter B. Business - 17/09/2018 AccorHotels certified review
« alles tip top »

alles tip top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Anonymous Solo - 15/09/2018 AccorHotels certified review
« Great »

Very new nice hotel with great service. Near the lake, supermarket, and San Salvatore funicular. 15-minute lake side walk to old town or a couple of minutes by bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NADEEM K., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner Direttore

Anonymous Families - 15/09/2018 AccorHotels certified review
« Perfect stay »

Clean and wide rooms and a professional staff that is ready to help always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again to Paradiso and to our Hotel. Sincerely, Christian Schreiner General Manager

Roberto P. Business - 14/09/2018 AccorHotels certified review
« Perfect stay »

Kind and super efficient staff, good accomations, fast connections/wi-fi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Playa, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again to Paradiso and to our Hotel. Sincerely, Christian Schreiner General Manager

Rudy M. Families - 05/09/2018 AccorHotels certified review
« Great experience »

Warm welcome, friendly staff, nice hotel Special thank you and well done to Felice who made us really feel special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and the service of our Staff and specialy Felice, be assured that I wil share your comment with him. We hope to welcome you again very soon and wish you a nice Weekend Kind regards Christian Schreiner General Manager

Olivier Families - 04/09/2018 AccorHotels certified review
« Convenient location, friendly staff, great breakfast & very bright room »

Newly renovated room, very bright. Perhaps a bit tight tough. Amenities are Accor standard and Ok but the bathroom would eventually deserve a better design. Kids loved the light at the shower cabin with possibility of see-through with the bedroom when the switch is on ! Possibly my best breakfast ever at Novotel. Welcome drink/voucher for the whole family (2 adults & 2 kids), which, to me, is the way it supposed to be but first time offered. Overall a very pleasant stay and yes, we felt like being privileged customers :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Dear Famly L., Thank you for the nice review of our hotel. We are pleased that you enjoyed your stay and that the kids loved our bathroom specialy the Priva Lite system, please apologies but it is a gimmick of Saint Gobain that we choose for our all our rooms called Next by Novotel but for sure I can absolutly understand your point of view. We hope to to have the pleasure in welcome you back for one of your next visit to Lugano and for an over night stop in our Hotel. Thank you again for your booking & send you our Best regards from Lugano Paradiso Christian Schreiner General Manager

Yanna Solo - 30/08/2018 AccorHotels certified review
« Wonderful »

I love this hotel. Not having the lake view any longer is a little sad. My room was very cute and everything fresh and new, very relaxing and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Signora P., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Direttore

Anonymous Families - 24/08/2018 AccorHotels certified review
« long week-end in Lugano »

Great staff, great food and great hotel. Definitely recommendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur T., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you and your Family again very soon. Kind regards Christian Schreiner General Manager

Hassan Families - 23/08/2018 AccorHotels certified review
« Nice stay »

Me and my family we like the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again for one of your next trip to Switzerland and to Lugano. Sincerely, Christian Schreiner Direttore

Melina L. Families - 23/08/2018 AccorHotels certified review
« Cozy and family-friendly hotel near the lake »

Very nice and kind personnel, cozy and relaxing lobby, excellent breakfast, modern and beautiful facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Stephen C. Families - 21/08/2018 AccorHotels certified review
« Great hotel and friendly staff made our holiday special »

My son picked the hotel out and we were so happy with our stay. Staff were helpful and friendly and the facilities were great (we liked the pool) and room and breakfast were really good. We had a great time and would happily stay there again. Free local buses are available very near by to get to the train station or the town centre and very close to the funicular. Loved this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel. We are glad that you enjoyed, your son "thank you" your stay and hope to welcome you again very soon. Sunnyregards from Paradiso Lugano A presto! Christian Schreiner Direttore

Simon Families - 18/08/2018 AccorHotels certified review
« Nice hotel »

All as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Direttore

Camilla Families - 15/08/2018 AccorHotels certified review
« Excellent and family friend service and facilities »

The hotel is very clean, rooms spacious, the staff very attentive to one's needs, everything is extremely family friendly. An excellent family stay!

Our hotel has responded to the review
Our hotel has responded to the review

Gntile Signora G., Thank you for the nice review of our Hotel. we are glad that you enjoyed your stay in our hotel and hope to welcome you back to Paradiso Lugano and to Novotel Kind regards Christian Schreiner General Manager

Sue O. Business - 14/08/2018 AccorHotels certified review
« Another great business trip - made easier by the great experience at Novotel Lugano Paradiso »

Having absolutely nothing to worry about regarding my accommodation and food means there's one less thing on my mine and therefore enables me to operate at the right level in the office - thank you for giving my that confidence .. built through numerous stays with consistently high customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora Barri, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Anonymous Couples - 14/08/2018 AccorHotels certified review
« Relaxing »

Relaxing and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

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