Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

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4.0/5 608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,621 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 608 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Urgyen L. Families - 13/01/2018
« Smooth stay »

Very quite and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. URGYEN l., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice C. Front Office Manager

AccorHotels certified review
Y. Couples - 03/01/2018
« Outstanding »

Good location, very clean room and quite

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor Y., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a Happy new year 2018! Your's Christian Schreiner General Manager

AccorHotels certified review
Margit Solo - 20/12/2017

I would rate the hotel as a 9 for the services other than the Wi-Fi. For general internet surfing it was fine but myself as well as several colleagues that stayed at the hotel could not access VPN. A tech guy from Ibis next door hotel saw the issue. If that could be corrected I believe you would be the perfect hotel for a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARGIT M., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the problem of Internet, we sincerely regret but we checked with our technician and the problem is the access of your company VPN which doesn't allow to connect you on our wifi. We will try to indagate more about this point in order to see if it's possible to do something. In the meanwhile please allow us to express our sincerest apologies. Thank you again for sharing your experience, and we hope to welcome you again at Novotel Lugano Paradiso. Sincerely, Ylenia Bettarel Reservation Manager

TripAdvisor review
Family - 20/12/2017
« Weekend in Lugano »

Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus I, thank you very much for this great review. We are very pleased that you enjoyed your time here with us at the Novotel Lugano Paradiso and are looking forward to welcoming you again soon. We wish you a Happy new year 2018! Your's Novotel Lugano Team

AccorHotels certified review
Rod M. Business - 06/12/2017
« I always have a great stay ! »

Great, as always. The only item was I was in a better room on a higher floor, but it did not see any different than then Superior room on the 3rd floor. In fact, the only difference I noticed was I did not have a bath tub, but instead a walk in shower. That was nice, but I like having the tub too. I will ask next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Meyer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Anonymous Couples - 21/11/2017
« Succes »

Very pleasent stay. Great and friendly staff, okay and clean room, very good breakfast and nice hotel facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to Paradiso and to Novotel Kind regards Christian Schreiner General Manager

AccorHotels certified review
P. C. Families - 31/10/2017
« convenient location and clean room »

it's not our first time to stay here and will not also be the last. convenient location and clean room. friendly receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELE P., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With big pleasure we have read " its not the last time that you stay with us """ So see you soon !!! Sincerely, Carmen Schreiner Sales Manager

AccorHotels certified review
M. H. Business - 26/10/2017
« Great service, excellent staff and very clean rooms »

The staff is just excellent. We stop at this Novotel twice a year and this time when we arrived they told us that they recognized my name and were aware that my husband is disabled and therefore assigned us without special request the Disabled Room 522. I was very impressed to say the least

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora H., Thank you for this nice review you give to our hotel. We are glad that you enjoyed your stay and the quality of welcoming provided by our Staff. We hope to have the pleasure in welcome you back very soon again to Novotel Lugano Paradiso. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Colin Friends - 24/10/2017
« Very Good »

Great breakfast, clean room, friendly reception team. Bar closes too early and is not flexible in remaining open despite a group of 20 people wanting a night cap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive mostly a positive feedback even if some point doesn't much your expectations, please apologies this concerns. Refering to the Bar, let me explained that we have fixed autorisation hours when to close from the Police department of Paradiso nevertheless and in order to be able to follow your remarks it should be helpfull for us to get plus -minus the time when our Barman decided to closed. Thank you again for sharing your experience, and we hope to better serve you during one of your next visit to our Hotel. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
De F. Couples - 15/10/2017
« Very comfortable and happy! »

Very comfortable, The ambience was very good. The staff was quite helpful.One of the young ladies in the restaurant staff was exceptionally very courteous and always had a smile. The breakfast was of excellent quality! One suggestion, it will be very helpful if the room has a small hot water kettle for people who don't drink coffee. The hot water coming from the coffee maker is not the best to make fresh tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss LASANTHA DE F., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Adeyemi Business - 13/10/2017
« Very Good »

My stay was very good. The staff are very friendly and helpful and the room was clean and the bedding was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADEYEMI A., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

TripAdvisor review
Family - 12/10/2017
« in general good, except some situation with the Reception. »

The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. am2017906, glad to read that your stay in our hotel was as expected and we meet you expectations. As already answer and apologies to you separately by email; "yes" it can effectively happen that storage capacities for Luggage’s in our hotel are full and unable us to take more luggage’s in a secured way. After checking your concern with our reception team and manager, no one obliged you to check out before 12am even if the check-out time is so. When guest’s ask us to stay longer advising us in time and we have possibilities to do so we generally accept one or two hours otherwise you have also the possibility to book in advance a late check-out before arrival. As you travel by train there is the possibility to stock as usual most of frequent travelers do, the luggage’s in the main railway station of Lugano in order to stay longer in town in addition you received our Ticino Ticket that allowed you to move for free in all the city so that we are surprised that you have had to change your planning if so please apologies once again. Sincerely, Christian S.

AccorHotels certified review
Anonymous Families - 11/10/2017
« To be fair, In general ok except one last situation at checkout. »

Dear Sirs; I would like to express my dissatisfaction of a situation that occurred on checkout from the hotel. The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. I was expecting the receptionists of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. also to Respect the known rules of the hospitality business in Switzerland. Regards; A.M. Ref : 116029 - FRBDHLQD - 53191 - CV (06/10/2017)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You are right nevertheless the Hotel as you notifided during your stay was full and we were expecting another group with 50 Luggage’s to stock until 1am reason why we couldn’t storage it in a secured room any more. This could happened from time to time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
Sue O. Business - 10/10/2017
« Consistently Good Service »

I have come back to the Novotel after a period not requiring business travel and have found the same consistent high level of customer service being delivered. It's a pleasure to stay in your hotel, your staff are efficient, professional and polite - without fail. Well done and thank you - you have got it right !

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora O., Thank you so much for the great review you given to our Hotel to our Staff and to the management. We are glad that you enjoyed your stay and hope to have the great pleasure to welcome you back soon again. Sincerely yours Christian Schreiner General Manager

AccorHotels certified review
Etienne W. Business - 07/10/2017
« Mr »

Good all round. Clean rooms, good shower Good breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor W., Thank you for the nice review you give to our hotel. We are glad that you enjoyed your stay and we hope to have the pleasure in welcome you soon again to Paradiso Lugano and to Novotel. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Abdulla S. Families - 03/10/2017
« Great hotel »

Everything was perfect, smooth and the team is very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor S., Thank you for this nice review you give to our hotel. We are glad that you enjoyed your stay and hope to be able to welcome you and your Family again for one of your next trip to Lugano in our Hotel. Thank you for your Booking at Novotel! Kind regards Christian Schreiner General Manager

AccorHotels certified review
Nicola G. Business - 28/09/2017
« Reception »

Reception approach really negative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., as we notified you did not feel well in our hotel as all items are negative Please apologies if so. Please feel free in contact me as I would like to know the concerns, I didn’t understand at all the disagreement of your part. Thank you We wish you a nice Day! Christian Schreiner General Manager

AccorHotels certified review
Anonymous Couples - 23/09/2017
« Pleasant stopover »

Tastefully modern and functional property with excellent healthy breakfast options.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor C., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you soon again to Lugan and to Novotel. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Esam H. Solo - 18/09/2017
« Very good »

It was very good stay

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor H., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again for one of your next visit to Lugano. Sincerely yours, Christian Schreiner General Manager

TripAdvisor review
Couples - 12/09/2017
« Very helpful staff »

We only stayed for one night and did not eat in the hotel. The staff on the reception desk were very helpful. Breakfast was good and the staff attentive. I prefer to be given a pot of coffee rather than to have to chase up a second cup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mjwigmore, Thank you for taking the time to leave this review. We are delighted to read that you appreciated the attentive and helpful staff, and the breakfastbuffet. Concerning the morning coffee if your preference is a pot of coffee you just have to order it and we will served it with great pleasure. We would be glad to welcome you back to Lugano and to our hotel, thank you for choosing Novotel. Kind regards Christian S.

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