Novotel Lugano Paradiso Hotel 4.5 stars

TripAdvisor rating 4.0/5 742 reviews
Novotel Lugano Paradiso
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+ 23 Services
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Room 1

Number of guests
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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodations

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with a double bed for guests with reduced mobility

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 50
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

The GOURMETBAR by Novotel is an informal setting where you can eat simple, tasty, healthy and balanced cooking and enjoy a drink in a friendly atmosphere. BOCO allows you to eat food prepared by three-star chefs at a moderate price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether you want a quick coffee and croissant, a pre-lunch or dinner aperitif, appetizers or just a refreshing cocktail, the Gourmetbar by Novotel is open daily from 6:30am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,655 reviews

tripadvisor

TripAdvisor Rating 4.0/5

742 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice room and good breakfast!

Customer review rating 4.6/5

Matt Business - 05/09/2019 AccorHotels review

Friendly staff, perfect location close to the lake, modern clean room, high quality breakfast = always again.

Dear Mr. E. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Great great hotel

TripAdvisor rating 4.0/5

Baikonur Family - 04/09/2019 TripAdvisor review

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Dear Baikonur, grazie for this beautiful and great review that you posted for Novotel Lugano Paradiso and his Staff. I am honored to read those lines of compliments and we hope to welcome you back soon again. Thank you for your booking @ Novotel! Sunny regards Christian S. & Team

Excellent modern hotel

Customer review rating 4.6/5

Glenn R. Families - 02/09/2019 AccorHotels review

An excellent modern hotel with very friendly staffs

Dear Mrs. R., Thank you for the great review of our hotel. We are glad that you and your Family enjoyed your stay and hope to welcome you again very soon. Kind regards from Paradiso Christian Schreiner General Manager

Super hotel

Customer review rating 4.6/5

Chris L. Families - 26/08/2019 AccorHotels review

Very impressed with this hotel.Spacious,clean hotel with a swimming pool which is a real bonus!

Dear Mr. L. Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Great family Stay

Customer review rating 4.6/5

Sumit Families - 19/08/2019 AccorHotels review

It was a short stay in Lugano and preferred the Novotel due to its central location. The hotel is very nice, staff very helpful and perfect for family with kids. Great breakfast as well. My kids loved the push scooters available for rent at the reception for free as they drove it around the lake. Would definately return when in Lugano next.

Dear Mr. P., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

confortable

Customer review rating 4.6/5

Jecastille Families - 19/08/2019 AccorHotels review

Escale entre VENISE ET ZURICH

Cher Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Lugano Paradiso. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes également désolés de constater que ce n’était même pas la double upgrade à la hauteur de vos attentes: en fait, même si vous avez réservé deux chambres supérieures, vous avez reçu deux executive aussi communicants qui ne sont même pas disponibles online et que nous conservons toujours pour nos meilleurs clients. Malheureusement, au moment du check-out, sa carte ne permettait pas de payer avec "burn with points" et pour cela, notre employé à la réception ne pouvait pas facturer plus de 2 000 points. J'ai personnellement appelé la hotline pour l'activer maintenant. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Felice Casafina Assistant Manager

Fantastic experience at Novotel Lugano

Customer review rating 4.6/5

Traveller Families - 18/08/2019 AccorHotels review

Very friendly and helpful staff, good location and excellent facilities

Dear Mr. V., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

We will surely come back

Customer review rating 4.6/5

Hadeel Families - 18/08/2019 AccorHotels review

We really enjoyed our short stay. The hotel is modern, the staff are friendly, nice breakfast, clean swimming pool, clean and nicely furnished rooms

Dear Mrs. K., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Great location and clean hotel

Customer review rating 4.6/5

Vivian V. Families - 18/08/2019 AccorHotels review

We Really enjoyed our stay here. This was our 2nd stay in 2 months. Hotel is centrally located. Room was comfortable and breakfast was delicious.

Dear Mrs V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback from a Loyal guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner Management

Everything was great and a breakfast was delicious.

Customer review rating 4.6/5

Anonymous Families - 15/08/2019 AccorHotels review

People in reception are very compliant , swimming pool very beautiful .... everything perfect.

Gentile Signora Bubic, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Nice hotel and satisfied with the hotel management

Customer review rating 4.6/5

Esam A. Families - 12/08/2019 AccorHotels review

Nice hotel with the good facilities and excellent managements

Dear Mr. A., Thank you for the nice review of our hotel. We are glad that you and the Family enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager & Team

Great hotel stay for a family!

Customer review rating 4.6/5

Cristina Families - 12/08/2019 AccorHotels review

Loved the spacious room for us and our two kids. The staff is very helpful, the breakfast buffet is very nice and the pool great and heated. The only minor remark is about the checkout: we had to leave by noon even if on Sundays we should be able to stay a bit later. As it was a major holiday "cross-over" weekend in Europe it's understandable but a bit more information at check-in would be appreciated.

Dear Mme C., Thank you for the nice review of our hotel and sorry for the first generic Email sended:-) We are glad that you enjoyed your stay even if the late check-out was not possible to the date of your overnight please apologies the issue nevertheless as you know the hotel was fully booked during this period we are in summer and it is a busy period so that it was not possible. Thank you again for your booking Novotel Paradiso and hope to welcome you and your Family again for one of your next stop over in our Hotel. We wish you a nice Summertime Christian Schreiner General Manager

Great hotel & service!

Customer review rating 4.6/5

Anonymous Families - 08/08/2019 AccorHotels review

We enjoyed our stay here. Staff was friendly and helpful. Pool was nice for kids. Breakfast was delicious. I can’t say enough good things. If we ever go to Lugano again, we will come back.

Dear Mrs N., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Great

Customer review rating 4.6/5

Simon B. Families - 07/08/2019 AccorHotels review

Great

Dear Mr. B., thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Management
Customer review rating 4.6/5

Derek W. Families - 05/08/2019 AccorHotels review

Excellent service from the staff and good facilities. First welcome at reception was very informative and helpful and being shown to our room was a nice personal touch

Dear Mr. W., Thank you for the friendly review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you soon again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner Management

excelent

Customer review rating 4.6/5

Anonymous Families - 31/07/2019 AccorHotels review

Staff was kind, quickly check in , very helpful

Dear Mme B., thank you for the kind review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner General Manager

fantastic place

Customer review rating 4.6/5

Anonymous Business - 24/07/2019 AccorHotels review

great experience. fantastic staff. courteous and friendly. spacious rooms, and very comfortable beds. will definitely stay here again

Dear Mr. H., Thank you for your friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon Sunny regards Christian Schreiner General Manager

Very good

Customer review rating 4.6/5

Tore L. Families - 23/07/2019 AccorHotels review

Hi the Stay was very good, Rooms and facilities was at the high standards as expected. The only minus was that we where told that there were possibility for Charging our Tesla. That was not the case. To Charge an Electric car like that you need another solution. That might be something to consider. https://www.tesla.com/charging-partners

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Referent to charge the car in the undergroung of one Hotel represent so many investment due to the security reasons from the Fire Police but there are more than 10 Supercharger near our hotel in Melide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a good trip and some nice Holiday's Sincerely, Christian Schreiner General Manager

Mr.

Customer review rating 4.6/5

Atef Families - 21/07/2019 AccorHotels review

The location was good, but the front disc emp0loyees are not respecting the gests.

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. In order to understand the issue could you please explain the reason of your disagreement with our reception staff as it is not written in your comment, this could help us to analyse the situation of your claim and to performed for a better service. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Christian Schreiner General Manager

Novotel at its best

TripAdvisor rating 4.0/5

romansuchkov Family - 20/07/2019 TripAdvisor review

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

Gentile romansuchkov, thank you very much for taking your time to write a review of your experience with us. I am delighted to read that you had a great stay and we look forward to welcoming you back in the near future. Sunny regards A presto! Christian S.
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