Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

Our hotels AccorHotels
4.0/5 635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 199.00 CHF Non member rate
From 179.10 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 30  CHF
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,877 reviews

Our guest reviews for Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 635 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Andrea Solo - 11/06/2018
« great place, very comfartable % functional. »

Room is super, great the glass that permits sun light in the restroom. Reception friendly and quick. I really enjoyed my stay there. It looks the best Accor Hotel I was in, for the unique design and functionality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Buongiorno! Good morning! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Hooman F. Families - 06/06/2018
« Great staffs and super clean environment »

I found rooms and all facilities super clean and perfectly decorated. Breakfast was very high quality. Location of the hotel is also great. Pool was fine but surprisingly smaller than what it looked in the hotel's photos. No room with view to lake was indeed disappointing and the worst thing was rooms view to huge construction next to the hotel.

AccorHotels certified review
Ana Business - 05/06/2018
« Excellent place to stay »

Great location, staff were very helpful and friendly, room was just perfect for us, easy to get public transport.

AccorHotels certified review
E E. Friends - 25/05/2018
« Always great at an Accor hotel »

Warm welcome and wonderful room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sunny regards Christian Schreiner General Manager

AccorHotels certified review
Christoforos W. Business - 25/05/2018
« Great! »

Clean, spacious and comfortable rooms with all the amenities you need for a few days on business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for this nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sunny regards Christian Schreiner General Manager

AccorHotels certified review
Asja G. Families - 07/05/2018
« Superb kids friendly experience! »

My 10 year old daughter and I loved every bit of our 24 hour stay with you. From the staff, the pool, the cleanliness, the quiet, the outstanding breakfast, the vicinity of the San Salvatore lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family G., Thank you for the great review of our hotel. We are glad that you and your daughter enjoyed the stay with us and hope to welcome you again very soon in our hotel. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
Robert Couples - 03/05/2018
« Very nice relaxed stay »

Every aspect of my stay from check-in to online check-out was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regads, Christian Schreiner General Manager

AccorHotels certified review
G. Business - 01/05/2018
« Bon service de base »

Check in efficace. Chambre comfortable. Service efficace a part room service limite. Buffet petit dejeuner excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager

AccorHotels certified review
Anonymous Business - 27/04/2018
« Customer at the center of what you do »

Enjoyable and made feel like I was at home. Front desk on check in even recommended a free train ticket that I could avail of and prepared it for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Christian Schreiner General Manager

AccorHotels certified review
Happy T. Business - 23/04/2018
« pleasent stay »

friendly staff, clean and modern rooms, exhaustive breakfast choices

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Felice Casafina Front office Manager

AccorHotels certified review
V Families - 17/04/2018
« Easy going »

I like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss GUTIERREZ V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Sue O. Business - 13/04/2018
« Best hotel for business travellers »

I experience a consistently high level of service from all members of the team at Lugano Novotel and feel like I am being welcomed back each time I stay. The important thing for me is that this feels authentic - and not the 'sweetened' smile on faces because they're 'doing customer service' You must have a happy team - which is down to treating them right and leading them correctly - well done !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss O., Buongiorno! Good morning! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a lovely and honest feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging for the whole Novotel Lugano team to learn that guests are satisfied with our service as it is what we strive for every day. Thank you Miss O., we hope to see you again soon for another magnifique journey with us. Sunny regards form Lugano, Felice Casafina Front Office Manager

AccorHotels certified review
S D. L. Couples - 13/04/2018
« Excellent facilities in a good location »

Enjoyed the comfort and cleanliness of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss DE l., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Mark Families - 07/04/2018
« Family getaway »

It was good. Staff were friendly and food was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon in our hotel. Kind regards Christian Schreiner General Manager

AccorHotels certified review
Ivor Families - 03/04/2018
« Everything evolves around the guests »

I always stay at Novotel when I travel but Novotel Paradiso in Lugano is the top. I never felt being pampered as much as this last stay with my family. They go that extra mile that makes you feel surrounded by people who love doing their job. The staff is the cherry on the cake of the very well kept hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dear Family S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a nice and great feedback from fidel guests as you are. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Lugano Christian Schreiner & Team

AccorHotels certified review
Ahmad A. S. Families - 29/03/2018
« i am strongly recomending this hotel »

Everything was great. Just to give more time for the check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AHMAD A., Buongiorno! Good morning! We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We highly recommend our guests depending on the occupancy and periods, to book if possible our late check out in order to can stay in the room up to 17:00 o'clock! Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
Alex Business - 26/03/2018
« Great room, breakfast and location »

Arrived on Monday, left on Friday. Business reasons. Close to Lugano Paradiso train station. Nice room, clean, nice breakfast (lots of choices)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. We wish you a nice Eastern Christian Schreiner General Manager

AccorHotels certified review
Larry C. Couples - 19/03/2018
« Nice »

Very nice but check in could have explained better some things ie wifi, extras offered like ipad, umbrellas etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. Please apologies if there was a lake of informations at your check-in time we just review this sissue with our Front office manager this mornining in order to improve and get better for the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager

AccorHotels certified review
S. A. Couples - 16/03/2018

I don’t received the points in my AccorHotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have credited the points to your account. please double check in two or three days and if you do not receive, please contact me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Front Office Manager

AccorHotels certified review
L. Solo - 14/03/2018
« Good factilies and friendly staff »

All things in hotel are clean and excellent. But the bathroom need to be improved - the glass near the water tap that prevent the water come out is not work. (I think under your group’s hotels are under this proble) After bathing, the floor was wet even I stand or sit in the bathtub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Best regards Christian Schreiner General Manager

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