Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

4.0/5 5,538 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living.Perfect for all your needs.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 6,537 reviews

Our guest reviews for Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,538 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
JacoboPL Business - 18/03/2019 TripAdvisor review
« Currentlynot worth it as much for its high price »

It' well located and standard Novotel quality...even this time breakfast buffet was not so good as before, because fruit was not with many options as before, and pastissery was not fresh as before, also the bread...so this time I have not been satisfied with the breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear JacoboPL, Thank you for your review regarding your stay. We are sorry that you have not enjoyed your stay; please accept my apologies. Your comments around the breakfast experience are well noted for improvement. We do hope that we can welcome you back for an improved visit. Kind regards, Daniel McKeown General Manager

Couples - 17/03/2019 TripAdvisor review
« Highly recommended. Great location, friendly staff »

I have been staying in this hotel many times over the years and the last time was upgraded to one bedroom Executive king suite and very comfortable and happy. Even with their Superior, Deluxe rooms are very clean and comfortable with high Novotel standard. The location is great and closed to everything. Good friendly staff as always with great smile. Special thanks to Sanki and the lady in the Executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherpa45133096976, Thank you for the wonderful review regarding your stay with us. We are delighted that you found the rooms clean, the location to your needs and the staff attentive to your needs; all three important basics. I will ensure your positive comments for both Sanki and Katherine are shared with them and the team. We look forward to making you feel welcome the next time you visit Hong Kong. Kind regards, Daniel McKeown General Manager

S. Business - 15/03/2019 AccorHotels certified review
« Novotel with very high standard »

I had a perfect room in 15th floor. Breakfast was excellent, also happy hour in the lounge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the club lounge. I will share your comments with my team who will delighted to read such wonderful comments from a Platinum Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Couples - 15/03/2019 TripAdvisor review
« Comfort of home »

We felt like guests in someone else’s home. All staff were polite and well trained. Doesn’t stairs meals were nice and plentiful. The staff at the club were just first class. We stay there every trip to HK. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell T, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. Thank you for take the time to highlight the wonderful service that our team has provided during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying with us for your special occasion and sharing your wonderful experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

David M. Couples - 14/03/2019 AccorHotels certified review
« So glad we experienced Kowloon as well as Hong Kong Island »

We wanted to experience the Hong Kong we knew 40 years ago. We also had positive experiences with Accor/Novotel in Europe and we were not disappointed with Novotel Kowloon. We arrived early but were quickly checked in. The breakfast buffet was outstanding. And we enjoyed dining in the Tasca Bar three times. We will especially remember Ricky in the bar and John at concierge desk. Your address card to be shown to taxi drivers was especially useful in that it also listed some nearby places. The floor lamp in our room was physically too large to fit in the room and needs to be replaced by a smaller lamp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team who will be delighted to read including Ricky and John. Your comments around room design are well noted for when the hotel completes the next design phase. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Ash R. Business - 14/03/2019 AccorHotels certified review
« Terrible rooms, dirty carpets, stains on the tables -- AND COCKROACHES! »

I stayed there for two nights, on a business trip at the advice of a colleague. Never, ever, will I stay in this hotel again. The carpets had stains everywhere, the shower drain was clogged, there were very clear food stains on the tables in the room -- and the best part, I had a nice cockroach roommate on the final morning. Absolutely disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ash R, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have immediately placed this room out of service to ensure the room is thoroughly inspected, updated and a deep cleaning is completed including any pest control measures. We have taken your feedback very seriously and will ensure that the both the room condition and the lack of welcome that you have received is improved. I appreciate you sharing your concerns and disappointment and once again please accept my sincerest apologies for the poor experience. Sincerely, Daniel McKeown General Manager

L. Business - 14/03/2019 AccorHotels certified review

Front desk reception friendly and helpful. concierge staff when enquire about airport express service not helpful . Also when book for 1215pm departure when others has boarded bus no one approach me even though told them I have 1215pm ticket .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay with positive comments around the service from the front desk. I am sorry that your concierge experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sanki Lau Guest Experience Manager

Eric_SP_LIM Friends getaway - 14/03/2019 TripAdvisor review
« HOTSPOT LOCATION »

Hotel is located at the most busiest central hub along Nathan Road, so convenient within minutes of walking distance to all type of shops such as foods from low range to high range of spending, shops like medical products, electronic products, jewelry, cloths, shopping malls and public transportations too. Most importantly is hotel staffs are all very polite in serving vistors stepping into this hotel, we felt very homely in staying here and also those under Accorplus members hotel which is always my first priority to stay where else I used to stay at 5 Stars international hotel sduring my travels regardless of leisures or businesses

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric_SP_LIM, Thank you very much for the wonderful review regarding your stay. We are so happy to read that you enjoyed the fabulous location the hotel enjoys in the heart of Kowloon. Thank you as well for the positive feedback regarding the service provided by the team. Thank you for your loyalty to Accor Hotels and we look forward to welcoming you back again soon. Kind regards, Daniel McKeown General Manager

Haui M. Business - 13/03/2019 AccorHotels certified review
« All the personal was so polite with me »

The man chef was always very kind, all the personal was so polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M. Calva, , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from chef. I will share your comments with him and my team who will be delighted to read such wonderful comments from our Silver Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Mahesh K. Business - 13/03/2019 AccorHotels certified review
« Mr Mahesh K. »

Very Good , quite good staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay with positive comments around the service. Your constructive feedback around the check in counter is well noted. In our hotel, we provide the priority desk for Le Club member check in in the reception. Thank you again for sharing your experience, we hope to welcome you back for an improved visit. Sincerely, Sanki Lau Guest Experience Manager

Michel Solo - 13/03/2019 AccorHotels certified review
« A very nice stay »

A very relaxing stay in a friendly hotel, with a special thanks to Katherine at the lounge for her great smiling service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine. I will share your comments with her and my team who will be delighted to read such wonderful comments from our Platinum Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Business - 13/03/2019 AccorHotels certified review
« Comfortable, pleasant and satisfying. »

I was satisfied with my room, accommodations (including check-in and check-out) and breakfast but noticed carpet in hallways looks worn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the breakfast. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Patt P. Families - 13/03/2019 AccorHotels certified review
« Prime location and convenience »

A very good location and service staffs are helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Friends getaway - 13/03/2019 TripAdvisor review
« Like Novotel brand of hotels »

Good location, convenience in public transport, room size is good considering in Hong Kong. The check in is smooth and quick, we arrived at midnight. Complimentary bottle of water everyday of our stay made our stay in Hong Kong more satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wilsonshi, Thank you to take the time to review your recent stay at Novotel Hong Kong Nathan Road. We are happy that you enjoyed your stay with highlights on the location and the reception experience. We look forward to welcoming you back again soon. Kind regards, Daniel McKeown Generally Manager

Marcos L. Couples - 12/03/2019 AccorHotels certified review
« Lovely Stay »

The Associate was very helpful and attentive, I do love the extra water provided in my room without me raising any request. My room was very clean, I am someone who is very picky in terms of having hair in the bathroom. The room that I checked-in was hair free, please help me recognized your hskp team on putting the effort into the details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Housekeeping team. I will share your comments with my team who will be delighted to read such wonderful comments from our Silver Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Peter Z. Friends - 12/03/2019 AccorHotels certified review
« Very enjoyable stay at a central location. »

Very friendly staff and good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I will share your comments with my team who will delighted to read such wonderful comments from our Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Gavin P. Business - 12/03/2019 AccorHotels certified review
« The usual »

The Novotel Nathan Road provided the usual level of comfort and amenity during my stay. This is exactly what I want when in town for business and why I limit my hotel choice in Hong Kong to one of four. Yoko and her team recognised us all instantly and the service was spot on from the arrival in the lobby through check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Yoko and her team. I will share your comments with her and my team who will be delighted to read such wonderful comments from our Silver Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Max C. Couples - 11/03/2019 AccorHotels certified review
« Always felt welcome »

The desk staff were always very welcoming and friendly. All requests were dealt with promptly and cheerfully. The executive rooms staff were also incredibly hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Max, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. Your feedback around the breakfast team and the understanding of Coeliac are well noted. It is true is is not common within the part of the world however, I will ensure a complete training of the team is completed this month to avoid this service shortfall in the future; thank you for your constructive comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Steve Families - 11/03/2019 AccorHotels certified review
« Dr »

It was a pleasant stay with friendly staff. Late check out as a member could be done later, Radisson does it until 6pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team who will be delighted to read your feedback from Le Club member. Your comments around late check out are well noted. This is done a day by day basis depending on the occupancy and the number of early arrivals from our valued Le Club guests. The hotel will always try to find the right balance between early check in and late departures; thank you for your understanding. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Anonymous Business - 11/03/2019 AccorHotels certified review
« Really nice stay and look forward to come back »

Service good and staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team who will be delighted to read your feedback from a Gold Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

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