Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

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4.0/5 5,193 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living.Perfect for all your needs.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 4,907 reviews

Our guest reviews for Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 5,193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
S. Families - 14/06/2018
« Service was excellent... »

We enjoyed our stay at your hotel.... It would be better if the hotel provide wifi modem for its guest like what we get when we stayed at Holiday In Golden Mile. However since there were rain during our stay in your hotel so we mostly just stay in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for your loyalty and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
David Business - 14/06/2018
« Easy and professional »

Great front desk staff! The hash brown potatoes seemed to be quite tough/overdone

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. I am delighted that you were happy with the service we provide and the professionalism of our staff at the front office. Thank you for your feedback and rest assured that I will share your comment with our Chefs. We look forward to having you back soon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Shaunsie Couples - 13/06/2018
« A pleasant experience in a convenientl and lively area. »

My experience was good. The members of staff are very cheerful and helpful. The concierge team gave the hotel a warm vibe. The buffet restaurant had very good food. The room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaunsie, Thank you so much for taking the time to share your recent experience at Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to learn that our guests had a comfortable stay with us. I am delighted that our staff was helpful and that you enjoyed our food at The Square. Your feedback is valuable and is greatly appreciated. Once again, thank you for your time and we hope to welcome you back on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Doralee Families - 13/06/2018
« Accommodation »

It was easy to check in and the stay was comfortable. Location was convenient and near to one of the popular station. Overall good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doralee, Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am happy to learn that you had a comfortable stay with us during your time in Hong Kong. Your feedback is extremely valuable and is greatly appreciated. Once again, thank you for your time and we hope to see you soon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Anonymous Families - 11/06/2018
« Short and sweet »

Pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am happy to learn that you had a pleasant stay with us during your recent visit to Hong Kong. Your high ratings as well as your feedback are greatly appreciated. Once again, thank you for your time and we hope to welcome you back on your next trip. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Anonymous Families - 11/06/2018
« It was an awesome experience. Will definitely stay again. »

Yoko, the guest relation manager was extremely patient and warm during my check in and check out. She definitely makes our stay a better one :) facilities were excellent and location is great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share with us your recent experience staying at Novotel Hong Kong Nathan Road Kowloon. I am delighted to learn that you had an enjoyable stay with us and that you found our facilities and location to be excellent. Your compliments are greatly appreciated and I will be sure to share your praise with Yoko. Once again, thank you for your time and we look forward to welcoming you back on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

TripAdvisor review
Couples - 11/06/2018
« Short Trip »

Excellent position, clean rooms, good food and very friendly and helpful staff. The breakfast in the dining room has plenty of food options with excellent quality. I would not hesitate to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kewg2018, Thank you so much for choosing Novotel Hong Kong Nathan Road Kowloon. I am delighted to learn that you had an excellent stay with us in Hong Kong. I am happy to know that our staff were friendly and helpful. Your kind praise towards our rooms and breakfast are greatly appreciated. I will be sure to share your feedback with our Executive Housekeeper and Food and Beverage Manager. Once again, thank you for your time and we hope to see you again during your next trip to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Rony A. G. H. Business - 10/06/2018
« Very good »

Everything was perfect. We want to thank Ms. Iris so. We came to this hotel because she works here. We met her in another branch and the service was so good that we wanted to follow her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rony and Gal H., Thank you for taking the time to provide us with some feedback in regards to your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am overjoyed to hear that everything about your stay was perfect. Your feedback and high ratings are greatly appreciated. I will be sure to share with Ms. Iris So your kind words. Once again, thank you for your time and we look forward to welcoming you back on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Keith R. Couples - 09/06/2018
« Very good »

Very good service and food. Breakfast was great as was the food in the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith R., Thank you so much for choosing Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you had an enjoyable stay with us. I will be sure to share your compliments towards the quality of our food with our Food and Beverage Manager. Your feedback and high ratings are greatly appreciated. Once again, thank you for your time and we hope to see you again on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Rob Couples - 09/06/2018
« Very pleasant stay »

Very comfortable accommodation. Extremely friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you for taking the time to provide us with some feedback in regards to your recent stay. I am happy to hear that you had a comfortable stay and that our staff was friendly and helpful. Your feedback is valuable and greatly appreciated. Once again, thank you for choosing Novotel Hong Kong Nathan Road Kowloon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

TripAdvisor review
Solo travel - 08/06/2018
« Great!! »

Great hotel, excellent service, location, easy access to Kowlowwn area. Friendly Staffs, good bar, resturant. I alwasy stay at Novotel Nathan every time I go to Hong Kong ( even just for an over night stay ). I could not thank Joe ( frent desk manager ) enough for accommodated the mistake I made. I have no idea that I booked this hotel on a day later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colleen W, Thank you so much for choosing Novotel Hong Kong Nathan Road Kowloon. I am delighted to learn that you had an excellent stay with us during your recent trip to Hong Kong. Your compliments are greatly appreciated and will act as the best form of motivation for us to continue delivering our services with a high level of hospitality. I will personally deliver your praise to Joe and am glad to hear that we were able to accommodate your needs. Once again, thank you for your continual support and we hope to welcome you back on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Teepakorn L. Families - 06/06/2018
« Great place to stay »

Great location. Close to Jordan MTR station. Nice employees especially the lady named Pae who we met during our breakfast. She assisted us in every requirement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teepakorn L., Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am thrilled to learn that you had an enjoyable stay with us during your recent trip to Hong Kong. Your compliments are greatly appreciated and act as the greatest form of motivation. Once again, thank you for your time and we hope to welcome you back the next time you visit Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Stuart M. Solo - 06/06/2018
« Back for annual Hong Kong visit - possibly last one »

Flew in, did a tour (to Macao) stayed 3 nights then left. Nothing really good and nothing really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stuart m., Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am delighted that you decided to stay with us again on your recent trip to Hong Kong. Please know that your continued support is greatly appreciated. Once again, thank you for your time and we truly hope to have the chance to welcome you back. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Siew Y. Business - 05/06/2018
« Convenient location »

It was a pleasant stay. However, more variation in breakfast menu will be preferred as I have the same menu for the past 10 days of stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Y., Thank you for taking the time to share your recent experience with us. I am glad you had a pleasant stay during your recent visit to Hong Kong. Your feedback is valuable and will be shared with our team. Once again, thank you for choosing Novotel Hong Kong Nathan Road Kowloon. We hope to welcome you back in the near future. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
J P. Couples - 05/06/2018
« Modern clean room with comfortable bed & pillows »

We enjoyed our stay at the Novotel because the room was pleasant & the location was great. It was much appreciated to have large bath towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J Perrett, Thank you for your loyalty and for taking the time to complete our guest satisfaction questionnaire following your recent stay with us. I am glad to read that you enjoyed your stay and our location suit your needs. Once again, thank you for your feedback and we look forward to welcoming you back soon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

TripAdvisor review
nigelg647 Couples - 05/06/2018
« Good hotel great location »

Great location in Kowloon close to the MTR station...our first room was extremely small with an very hard bed...a quiet chat with duty manager and she moved us to a much nicer room with a comfortable bed...good breakfast overall good stay, we will return again one day

Our hotel has responded to the review
Our hotel has responded to the review

Dear nigelg647, Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am delighted to learn that you had an enjoyable stay with us during your time in Hong Kong. Your compliments are greatly appreciated and I will be sure to share your praise with our chef. Once again, thank you for your time and we hope to welcome you back in the near future. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

TripAdvisor review
Family - 05/06/2018
« 29 May to 02 June 2018 »

Limited breakfast spread, low water pressure in the guest room. Limited beverages available at the club lounge. The room look run down and was bitten by bed bugs. Limited TV programs. Internet coverage was better in the corridor than the guest rooms. There are huge rooms for improvement. Quite disappointing stay for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly A, Thank you for taking the time to post a review on TripAdvisor. Your feedback is valuable and please be assured that we have taken your comments seriously. We regret that we have not been able to meet your expectations during your recent visit. Whilst we do respect your views with regards to water pressure, please allow me to respond to some of the comments in your post. Our engineers have found that the water pressure in the room you stayed in is flowing at a normal pressure rate. The discrepancy compared to another room was 0.3 litre/min. The issue you raised in regards to the room cleanliness, please be informed that we immediately took contact with a third party specialist pest control right away after you contacted us. Please allow me to mention that the results showed no evidence of bed bugs in the room. During the inspection, the entire room was inspected. Moreover, treatment was also applied in the guest room as prevention. If you would like a copy of the report, please do not hesitate to contact me directly at h6771-gr@accor.com Once again, thank you for your feedback; I do hope that you will give us another opportunity to serve you. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Bernard W. Couples - 04/06/2018
« A great 1st time stay. »

A very pleasant stay in a very nice and clean hotel. Majority of staff were extremely friendly and went out of their way to please you. Ms Katherine Budhrani was an absolute star looking after the guests in the Executive Lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard W., Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am glad to learn that you had a very pleasant stay with us during your recent visit to Hong Kong. Your compliments are greatly appreciated. I will be sure to deliver your praise to our teams and especially to Katherine. Once again, thank you for your time and we hope to welcome you back on your next trip to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Lyn C. Couples - 04/06/2018
« Very good »

We found the room very comfortable and it had everything that we needed. The bathroom would have been better if the shower was not over the bath, found that abit difficult to get in and out. The travel lady was very helpful with her advice, and the food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn C., Thank you for choosing Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you had a nice stay in our comfortable rooms. Your feedback is valuable and greatly appreciated. I will be sure to share your comments with our teams. Once again, thank you for your time and we hope to see you soon. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

AccorHotels certified review
Craig Couples - 04/06/2018
« FANTASTIC STAY, WITH EXCEPTIONAL SERVICE »

HAD A REALLY GREAT STAY, WITH EXCEPTION SERVICE. ROOMS WERE VERY COMFORTABLE (AND GOOD SIZE FOR HONG KONG), AND THE EXECUTIVE CLUB WAS VERY MUCH APPRECIATED. Thanomkwans Bennink (Pae) and assistant manager Dennis provided exceptional service, and nothing was too much trouble. They are both great ambassadors for the ACCOR/NOVOTEL brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CRAIG, Thank you so much for taking the time to share your recent experience with us. I am delighted to learn that you had a really great stay with us at Novotel Hong Kong Nathan Road Kowloon. I will personally deliver your praise to Dennis. Your compliments are truly appreciated and serve as the greatest form of motivation for us to continue to strive to provide great hospitality. Once again, thank you for choosing Novotel Hong Kong Nathan Road and we hope to welcome you back on your next visit to Hong Kong. Yours sincerely, Mrs. Thanomkwan S. Bennink (Pae) Guest Experience Manager

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