Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

4.0/5 5,503 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living.Perfect for all your needs.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 6,388 reviews

Our guest reviews for Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,503 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 13/02/2019 TripAdvisor review
« Big Rooms but getting old »

Very good location and in average bigger rooms than else in HK. Unfortunately the hotel needs urgently a facelift as it is getting old. Seems it was neber renewed since it was buildt.In my opinion not the ususal standard for a Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navigate16400761783, Thank you for your feedback regarding your stay and please accept my apologies that you have not enjoyed your stay with us. Thank you for your positive comments in regards the location and room size. We do hope that we can welcome you back for an improved visit the next time you visit Hong Kong. Kind regards, Daniel McKeown General Manager

Pam Friends - 09/02/2019 AccorHotels certified review
« Wonderful walkable location »

Clean, convenient, great price and awesome buffet breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Steven L. Couples - 08/02/2019 AccorHotels certified review
« Good location. Good check in reception. »

Very happy to have good front desk check-in male staff recommendated upgrade to club floor and totally enjoy the facilities & perks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our reception staff and club lounge service. I will share your comments with my team who will delighted to read such wonderful comments from our valued guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Radinal Families - 07/02/2019 AccorHotels certified review
« Great »

the hotel is very comfortable, access to mtr and bus is very close ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects.,especially service from our staff and the location. My team will delight to read such a wonderful comment from our valued guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Rob F. Business - 06/02/2019 AccorHotels certified review
« Consistency is key »

The same as it ever was - and even without Hannah there, I am still looked after and feel welcomed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your loyalty and comments regarding your stay at the to Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff. I will share your comments with my team who will delighted to read such wonderful comments from a Platinum Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Andreas Couples - 06/02/2019 AccorHotels certified review
« Wonderful stay »

It was a very pleasant welcome, we were upgraded to VIP level, and when the reception noticed that we are on honeymoon we got really spoiled, including free drinks and a bottle of wine in our room. Breakfast was really good and room very nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our reception staff. I will share your wonderful comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying with us for your special occasion and sharing your wonderful experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Bess R. Couples - 05/02/2019 AccorHotels certified review
« Mrs »

The hotel is clean,room is spacious. Staff are extremely nice to mention Katherine very accomodating,Joe Ma,Lui Man Chun both assistant front office Managers made sure they gave us the best accommodation while in Novotel.This hotel is highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine, Joe and Manchun. I will share your comments with them and my team who will be delighted to read such wonderful comments from our Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Nimmareeya N. Families - 03/02/2019 AccorHotels certified review
« Good service »

Very good service and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

D K. Families - 03/02/2019 AccorHotels certified review
« Great location, reasonable price, good overall hotel »

This was my third visit to this hotel. We choose Novotel Nathan for the location. It is close to Jordan MTR, the Temple St night markets, and easy access to bus to the Star Ferry. The breakfasts are very good standard, the rooms are always cleaned and fresh towels daily. The Concierge was very helpful with providing directions and wrote an address in Chinese for us to help with a taxi ride. Recommend this hotel to many people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I will share your comments with my team who will delighted to read such wonderful comments from our Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Stuart A. Couples - 03/02/2019 AccorHotels certified review
« Great Hotel with good service, food and excellent Lounge experience »

Katherine was an excellent host. Made us feel welcome and was great to chat with. We really enjoyed your hotel, the food, the staff and especially the Club Lounge which is excellent value. Please pass our regards to Katherine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine. I will share your comments with her and my team who will be delighted to read such wonderful comments from our Silver Le Club members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Amanda W. Families - 02/02/2019 AccorHotels certified review
« Impeccable standard that was both professional and personalised. »

Was a highlight in my Holiday. The location of the hotel. The standard of the rooms and service. The staff friendly and professional. The extra mile Yoko and the Floor 15 staff went to for my Mothers 80th Birthday (the reason for our trip to Hong Kong this time) and the joy and delight it brought her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from Yoko and premier lounge staff. I will share your comments with them and my team who will delighted to read such wonderful comments from our Le Club member. Thank you again for staying with us for your special occasion and sharing your wonderful experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Couples - 02/02/2019 AccorHotels certified review
« Very good hotel fulfilling our needs in Hong Kong »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff. I will share your comments with my team who will delighted to read such wonderful comments from our valued guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Families - 02/02/2019 AccorHotels certified review

Easy to understand website The reception service is very good Room service is very good The point, knock the blackboard!!!The breakfast buffet service, with the exception of the omelette service, was excellent. Bloodshit!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay with positive comments around the service from reception team. Your constructive feedback around the omelette service from breakfast is well noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Families - 01/02/2019 AccorHotels certified review
« Pleasant stay »

We stayed for 2 weeks. We had a very good and friendly cleaning lady during our stay. The buffet breakfast was high quality. The only downfall was the gym was under maintenance for the whole duration of our stay. It would have been nice to offer a few vouchers to a nearby gym as some compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our housekeeping and restaurant. I will share your comments with my team who will delighted to read such wonderful comments from a Silver Le Club member. However, I am truly sorry due to the outside factors that the gym room is temporary closed during your stay; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Families - 31/01/2019 AccorHotels certified review
« great »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. U., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects. My team will delight to read such a wonderful comment from our Le Club Member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Connie Couples - 31/01/2019 AccorHotels certified review
« convenient location »

Love the convenient location of this hotel. Also really happy with the early check-in that the hotel was able to accommodate as our flights arrived early in the day. Appreciate the WiFi that was included. Not the cleanest hotel I've been, however, as there were small old stains on walls, luckily it was removable with the disinfecting wipes I brought with us. Then again, we shouldn't have had to do this on our own. The bed was made whenever housekeeping was requested, however we realized that the sheets were never changed - we knew because there were small holes on the same spots. Who knows if the pillow cases or blanket covers were ever changed. On the third or fourth day of our stay, we had our second housekeeping done during the day time, but only to find the newly replaced towels stained with old blood spots when we returned in the evening...we called concierge, who briefly apologized and asked us to wait for replacement towels as there was only one housekeeper during evening hours. The replacement towels, too, had old stains, so my fiancee went to the housekeeper's cart with him to inspect and get better ones...No one followed up with us until I brought it to the manager's attention upon checking out (even so, she only said we'll investigate). Very disappointed after that experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am truly sorry to read your displeasure at the service from the housekeeping that you have received. I have covered your feedback with the relevant manager to ensure that we use this as an encouragement to improve. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sanki Lau Guest Experience Manager

wilsonhocw Couples - 31/01/2019 TripAdvisor review
« Novotel Hong Kong Nathan Road Kowloon »

Did we enjoy our stay.. Yes and No ! I would have given a higher overall rating if not for the online pre-check in procedure which is a waste of time as the hotel did not adhere to the instructions. Both times that I have used this online pre-check in, it's not useful as the hotel did not prepare the room and room key in advance prior to arrival nor did I receive a sms message notification that my room is ready... strange right ? Considering that my other online pre-check in at the Park Lane Hong Kong went without a hitch and I did receive a sms message from The Park Lane that my room and room key was ready prior to my arrival. Also, the sleep quality at my assigned room #630 was terrible as the mattress was too soft for my comfort. Fortunately, the reception is quick and kind enough to assist me in changing to another room #729 which has a firmer bed mattress. But aren't all mattresses in the hotel the same.. ? However, the location is excellent and that's why we choose this hotel for the past 2 years for our intended yearly CNY shopping trips to Hong Kong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wilsonhocw, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to read that you found the staff service good and the convenience location however we are truly sorry regarding the online check in experience as I have covered your feedback with the relevant manager to review as an encouragement to improve. Please accept our apologies. Thank you again for your loyalty to Accor hotels group and sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Brian Couples - 30/01/2019 AccorHotels certified review
« Pleasant & Enjoyable Stay »

Front desk and concierge were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our concierge and front desk team. I will share your comments with my team who will delighted to read such wonderful comments from our Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Anonymous Friends - 30/01/2019 AccorHotels certified review
« Uncomfortable »

Not clean, bathroom door had no safety, no fan in the bathroom to clear the air, low quality furniture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that the room cleanliness was not up to standard. I am also sorry that the room was not up to standard. I have personally addressed your feedback with my team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Mckeown General Manager

Ayesha Couples - 29/01/2019 AccorHotels certified review
« Great staff and pleasant hotel. »

We booked in and immediately were upgraded to Premier class. The room was nice and comfortable even though we did not have a view. The staff were very pleasant and helpful. This is a nice hotel and close to many of Nathan Roads shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I am delight to hear you enjoy the special upgrade from our team. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

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