Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

TripAdvisor rating 4.0/5 5,731 reviews
Novotel Hong Kong Nathan Road Kowloon
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Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei

  • 2-mins walk from Jordan MTR station, 3 MTR stops from Central, HKCEC & Ocean Park

  • Tsim Sha Tsui shopping areas and the Star Ferry are approx 10-25 mins walking distance

  • Michelin starred, Dim Sum & local cafes/restaurants are just streets away

  • Kowloon High Speed Rail, China HK Ferry to Macau approx 10 mins from hotel by car or minibus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor tennis court (Nearby)
  • Boat excursions
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

All guests can enjoy free Wifi in our rooms and public areas up to 8 devices.

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon

hong kong
hong kong sar, china

Tel: +85239658888

Fax: (+852)39658833

Contact email

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :   A21 Stop no. 10

  • BUSES ON NATHAN ROAD :   Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :   Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Superior Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Premier Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Premier Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

One-Bedroom Executive Premier Suite

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the 1st floor, The SQUARE provides International and Asian style cuisines in a relaxing and cosy ambiance. Daily buffet breakfast, lunch and dinner, healthy options for kids, as well as an a-la-carte menu with organic items are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Photo non contractuelle / Strictly non binding

Modern surroundings with a relaxing and calming atmosphere. Afternoon tea, special lunch and dinner menus, happy hour available daily. Bar snacks and seasonal promotions available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,251 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,731 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location

TripAdvisor rating 4.0/5

windgoh Family - 16/09/2019 TripAdvisor review

The location of the hotel is good. It is very near to Jordan metro station. Breakfast can be improved. My daughters loved the bath tub. We seem to see mosquito in the room. Yoko Leung, the manager was very helpful to us. Thanks for her understanding.

helpful reception and good night rest

TripAdvisor rating 4.0/5

v4huang Business - 15/09/2019 TripAdvisor review

Mr Fu at the reception was very helpful at my checking in and helped solved my difficulties i encountered in searching for some meeting addresses in Hong kong. The room i asked for was clean and very quiet which ensured i get properly rested.

Excellent accommodation. Exceptional service.

TripAdvisor rating 4.0/5

G_Lansdell Couples - 15/09/2019 TripAdvisor review

After an early morning arrival into Hong Kong my wife and I were very fortunate to be provided with early access to our room on the 15th Premier floor. We were very impressed with the check in process facilitated by Garry Or. He was very polite and efficient in his role - even to showing us to our room. We have enjoyed staying at this property before, and our room on this occasion was also presented in an immaculate condition. The breakfast buffet was quite good in terms of quality and range of food offered. We would like to especially record our appreciation of the friendly Premier floor staff, Yoko Leung and Katherine. They easily engaged with us in relation to our journey and were quick to offer any additional assistance that may enhance our stay in Hong Kong. As Accorplus members we were very impressed with the exceptional service they provided throughout our stay.

Pre-cruise stay

TripAdvisor rating 4.0/5

c0linrj0nes Family - 13/09/2019 TripAdvisor review

We selected the Novotel Nathan Road Kowloon based on our previous experience with the Novotel brand and desire to stay in relative close proximity to the Kai Tak cruise terminal. The Novotel is a good quality establishment on Nathan Road with easy access to the MTR and close to local markets for those who wish to do some shopping with both tourists and locals. Rooms are comfortable, well maintained and quiet. The hotel restaurant is large and the food excellent, with a spacious bar area nearby. For those who need to get to the cruise ship terminal it is a 15 minute taxi ride. I would happily stay here again.

good location

Customer review rating 4.4/5

Barry Business - 11/09/2019 AccorHotels review

general 4 star hotel. no amenity welcome as a platinum tier, in Asia elsewhere have always been offered. food in club lounge nothing exciting

Dear Barry, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay however I am sorry that the team has missed the welcome amenities for you; please accept my apologies. Your feedback around the food in the lounge is well noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Service with excellence

Customer review rating 4.4/5

Janet Y. Couples - 10/09/2019 AccorHotels review

Conveniently located, exceptional staff, all requests were met to our satisfaction. Facilitated our desire. Room upgrade upon request due to plumbing issues. No fuss made.

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects. Our team will delight to read such a wonderful comment from our valued guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Best regards, Yoko Leung Guest Services Manager

unhelpful

Customer review rating 4.4/5

Michael G. Couples - 10/09/2019 AccorHotels review

disinterested staff

Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that you found the staff disinterested and not helpful. I have covered your feedback with the team as form of encouragement to improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Very Comfortable Hotel

Customer review rating 4.4/5

Jeffrey Business - 10/09/2019 AccorHotels review

I always stay at the Novotel Nathan Road. The location is 5 minutes from Jordan subway and 15 minutes walk to the highspeed train to Guangzhou and Shenzhen. The rooms are small, but normal for HK, they are well appointed and have everything you need. The staff are really nice and friendly, Katherine and Cathy really went out of their way to make sure I got a good room and access to the club lounge on the 15th floor. Stay here and you won't be dissapointed

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine and Cathy. I will share your comments with our team who will be delighted to read such wonderful comments from our Platinum Le Club members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Best regards, Yoko Leung Guest Services Manager
Customer review rating 4.4/5

Anonymous Business - 09/09/2019 AccorHotels review

Staff was very friendly and extremely forthcoming and helpful. The room however needs updating: The shower head needs replacing. The water was coming out irregularly and in all directions.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your positive feedback around the staff, however, your feedback around the room condition is well noted for improvement. I will have the shower head replaced within the room to prevent any further issues for our future guests; thank you for your comments. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Novotel Nathan Road

Customer review rating 4.4/5

Willem K. -. 3. Couples - 09/09/2019 AccorHotels review

We hhave been using Natan Road Novotel for the fair in Hongkong since 8 years now. This year we were vey disappointed - the hotel looks run down a bit - all (decoration - rooms - service - friendliness - for) is less then we have been used too. Friendly lady in the lounge tries to save what she cans .. but not good overall. We had to change our room in the middle of the night due to fungus smell coming out of the airco.. my wife and myself both got almost sick and chocked... and although we were already in our bed .. we would not stand to stay... change was made and other room was okay - service in the lounge - times and food - is less then before - the bar in the lobby - personal is not friendly ... and attentive... therefor the prices are relatively high! all ion all we had a negative experience - and we will need to find an alternative in Hongkong for the next year -

Dear Willem, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that you have not enjoyed your stay on this occasion and had to room move; please accept my apologies. Your feedback around overall room standard is well noted for improvement. I have also shared your feedback with bar and kitchen team for improvement; once again please accept my apologies for the experience being less than expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

A pleasant stay

Customer review rating 4.4/5

Gary M. Couples - 05/09/2019 AccorHotels review

Nice atmosphere with a good clean room. Service was good as was the food but found it difficult to book the restaurant at night as there was a special on for seafood,and as an accor member I was disappointed that I only ate at the bar

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from staff and the room cleanliness. I am sorry to read your disappointment in relation to the restaurant. Unfortunately, the restaurant is very popular as it provides a value for money buffet and is usually booked well in advance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Dirty / black mould

Customer review rating 4.4/5

Chris E. Couples - 05/09/2019 AccorHotels review

We arrived and I needed to use toilet in reception and it was disgustingly filthy, then are room had black mould in shower, around air con vent and on walls in some areas they came to clean so we had to leave the room and then charged me $13 to have a coffee whilst I waited I mentioned toreception that the coffee should of been free for our inconvenience to no avail .I would not stay here again.

Dear Chris, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that we have let you down on more than one occasion during your stay in relation to cleanliness. Both your feedback around the room that the toilets have been forwarded to the departments to take corrective actions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Very happy, wonderful customer service

Customer review rating 4.4/5

Susan P. Couples - 04/09/2019 AccorHotels review

After a tiring flight and the current protesters making our way to the hotel was a lengthy process. Cathy and all the staff were wonderful.

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and Cathy. I will share your comments with my team who will be delighted to read your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Friendly and helpful staff. Enjoyable stay.

Customer review rating 4.4/5

Dodd Families - 03/09/2019 AccorHotels review

Very pleased with the upgrade at a difficult time in Hong Kong. Good to feel valued as a Silver member. Rooms comfortable and good value. All staff we dealt with very helpful and friendly. Disappointed our son's panda soft toy from Chengdu was never found. It was left in the room and was clearly disposed of or acquired by one of the housekeeping staff. Spoiled an otherwise excellent stay.

Dear Dodd, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially the upgrade from the team due to you Le Club status; thank you for your loyalty. I am sorry to hear that your son's toy was not recovered; please accept my apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Mrs

Customer review rating 4.4/5

Kelly Couples - 01/09/2019 AccorHotels review

We had a great stay, staff were friendly and accommodating treated everyone with respect

Dear Kelly Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you happy with the hospitality provided by our staff. Please be assured that I will share your compliments with the rest of the team to encourage them to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

Enjoyable moment!

Customer review rating 4.4/5

João Solo - 01/09/2019 AccorHotels review

Courtesy of the staff; room decor.

Dear Joao, Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Dvision Manager

Great short stay

Customer review rating 4.4/5

John Couples - 01/09/2019 AccorHotels review

Very good experience. Excellent staff and facilities.

Dear John Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and our service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

Perfect base for a short visit to experience Hong Kong

Customer review rating 4.4/5

L. Families - 30/08/2019 AccorHotels review

Normal excellent Novotel accommodation and friendly help to allow early check in and late check out to help fit with flight times

Dear L., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

Good

Customer review rating 4.4/5

Davide Couples - 28/08/2019 AccorHotels review

Good

Dear Davide, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Nice hotel except location

Customer review rating 4.4/5

Gary Couples - 28/08/2019 AccorHotels review

Very good, nice rooms and good service.

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager
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