Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

TripAdvisor rating 4.0/5 5,640 reviews
Novotel Hong Kong Nathan Road Kowloon
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Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei.

  • Free Wi-Fi in guest rooms and public areas. Tour Desk, Concierge, beauty & massage services.

  • In the heart of Kowloon's shopping & dining district. Within walking distance to Tsim Sha Tsui

  • 2-minutes walk from Jordan MTR station. Approx 15 mins to Central and HKCEC by MTR.

  • Airport bus opposite hotel. High Speed Rail about 10 min from hotel by car or minibus.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Boat excursions
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon

hong kong
chinese hong kong

Tel: +85239658888

Fax: (+852)39658833

Contact email

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :   A21 Stop no. 10

  • BUSES ON NATHAN ROAD :   Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :   Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

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Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two child under the age of 16 staying in the same room with their parents.

Superior Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

One-Bedroom Executive Premier Suite

  • Max. number of persons: ‌3
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the 1st floor, The SQUARE provides International and Asian style cuisines in a relaxing and cosy ambiance. Daily buffet breakfast, lunch and dinner, healthy options for kids, as well as an a-la-carte menu with organic items are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Photo non contractuelle / Strictly non binding

Modern surroundings and relaxing atmosphere to calm your day away. Afternoon tea, special lunch and dinner menus, happy hour available daily. Bar snacks and seasonal promotions available. Try our Tacos & Fish n Chips Mini Buffet @$88 & $128 per person!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,964 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,640 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely stay

TripAdvisor rating 4.0/5

star-traveller7555 Family - 14/06/2019 TripAdvisor review

3rd time staying here. The hotels still looks the same compared to my last stay 7 yrs ago. Love the location of this hotel and the personal touch received. First, was a welcome amenities and secondly, a birthday cake for my wife on her birthday. Didn't expect this from the hotel to pay attention to such details. The team did a fantastic job! The lack of kids programme for my little one and the pillows are some minor flaw for this stay but nevertheless, the great service has outshine these nitty gritty. Will definitely stay here again.

Comfortable

Customer review rating 4.4/5

Phil R. Couples - 10/06/2019 AccorHotels certified review

Clean room, attentive staff, good breakfast.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay with positive comments around the servicen and your breakfast experience. Your constructive feedback around the room design is well noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Lucky Customers :)

Customer review rating 4.4/5

Minnie 0. Friends - 10/06/2019 AccorHotels certified review

our overall stay was excellent! Easy check in and check out. The room was always clean and there were lot of welcome surprises. From room upgrade (thanks to Accor) to biscuits. The lounge access was awesome! good food and so many drinks to choose from. All the employees were accommodating and hospitable. I would definitely book Novotel again on my next visit.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the surprise room upgrade for your stay. I will share your comments with my team who will delighted to read such wonderful comments from our Silver Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Comfortable accommodation with friendly and helpful staff

Customer review rating 4.4/5

Sue Couples - 10/06/2019 AccorHotels certified review

Perfect place to stay for our first time in Hong Kong.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Good

Customer review rating 4.4/5

Anonymous Friends - 10/06/2019 AccorHotels certified review

Good

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sanki Lau Guest Experience Manager

Lovely stay in Kowloon

Customer review rating 4.4/5

Cam Solo - 09/06/2019 AccorHotels certified review

I normally stay on the HK island part but decided to stay in Kowloon. The Novotel was a perfect ending to my trip to Vietnam. The room was spacious (in HK terms), modern bedding, great AC, modern rain shower & bathroom. I think they must have recently renovated because it felt rather new. I receive a free upgrade to their executive king room on 14th floor. There was black out blinds so I actually had the best sleep out of my two weeks on vacation. I would def stay here again since there were many old school HK diners & night markets close by to visit & experience. It’s relatively close to Jordan or 20 mins walk from Kowloon station (HK Airport express stop).

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the location. I will share your comments with my team who will delighted to read such wonderful comments from a Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

Very Clean

TripAdvisor rating 4.0/5

Trip00040398989 Family - 09/06/2019 TripAdvisor review

The room was very clean and have a modern aesthetic. The bed was comfy. The Location is great. The rooms were new and I love the furniture. The breakfast was fine. The people in the reception were friendly and prompt.

Dear Trip00040398989, Thank you for the wonderful review and comments. We are thrilled that you enjoyed the stay the found the team friendly and prompt. We look forward to welcoming you back again soon. Kind regards, Daniel McKeown General Manager

Our stay in Kowloon

TripAdvisor rating 4.0/5

CFWF Couples - 09/06/2019 TripAdvisor review

The Novotel was in a great location and the staff excellent. We had a good stay. Our only criticism is that the food we very expensive. You could get it for a lot less at the many restaurants outside the hotel.

Dear CFWF, Thank you to take the time to review your stay with us. I am delighted to read that you found the hotel in a great location and the staff excellent. We hope to welcome you back again soon. Kind regards, Daniel McKeown General Manager

Disappointed we werent given free breakfast

Customer review rating 4.4/5

Pablo G. J. Couples - 08/06/2019 AccorHotels certified review

If it hadnt for the free breakfast issue, I would have rated our stay as "9". This is the 3rd time we've stayed in this hotel this year. The first time I booked a deluxe room without breakfast but was given free breakfast. The second stay I booked executive premier room and was given free breakfast at your restaurant. The third stay was just earlier this week. I was upgraded to executive premier but had to pay for our breakfast. Dont you think it sounded funny?

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the reservation, your first booking in Mar 2019 which was the room package room rate includes breakfast. The second booking in Apr 2019 was booked for premier floor room with the premier lounge benefit which also includes breakfast. The third booking in Jun 2019 is booking for room only therefore it is not including the breakfast. However as you is our silver loyalty member hence we upgrade your room type to premier floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

we feel very especial as if we are in our own home

Customer review rating 4.4/5

Susana B. M. Friends - 07/06/2019 AccorHotels certified review

staying in novetel - nathan road is always in my mind everytime i'm planning to go to Hongkong, because of the folowing: first its accredited by Le Club Accorhotels, secondly, there is an executive lounge we can stay in our free time for some solcialization. (may be you can add some foods for pick-a-picka, and may be extend the time up to 11pm}, lastly .. the hotel rate is reasonable and the people is polite and very accomadating. My previous stay I am with my girl bestfriends and they were happy, satisfied and impress in staying in your hotel. And they decided to be a Accor member. Thank you

Dear Ms.m., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially service from our staff and the premier lounge. I will share your comments with my team who will delighted to read such wonderful comments from a Silver Le Club member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sanki Lau Guest Experience Manager

HK as it used to be

TripAdvisor rating 4.0/5

Nomad20614077101 Couples - 07/06/2019 TripAdvisor review

Good, clean hotel in a very convenient location. Local markets and shops are just that - local - not the bulge-bracket glitz found all over the world. A21 airport bus access right outside the hotel, while MRT subway to major HK places just 100 metres away. Decent breakfast. Happy to return.

Dear Nomad20614077101, Thank you for the amazing review and feedback regarding your stay. I am delighted to read that you enjoyed the location of the hotel. We do hope that we can welcome you back the next time you visit Hong Kong. Kind regards, Sanki Lau Guest Experience Manager

comfortable room on level 14

TripAdvisor rating 4.0/5

seachanged Couples - 07/06/2019 TripAdvisor review

Enjoyable stay of three nights, Staff were very efficient and friendly. The comfortable beds were in a generously sized room with the amenities you would expect from an executive packaged rate.. Shall look forward to returning in 2020 and would recommend to any discerning business traveller or couples travelling to the Hong Kong area. Bus near door, Jordan station 50 metres away for easy access to anywhere in Kowloon or cross harbour to Hong Kong island.Outside area (street) and surrounding buildings are typical of the area, old and a bit shabby, and should not, but does reflect on the hotel whose entrance is not on Nathan Road.

Dear Seachanged, Thank you for the wonderful review! We are delighted that you have enjoyed your stay. I will share your amazing review of the service and the location with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you back again soon. Kind regards, Sanki Lau Guest Experience Manager

Wouldn't recommend

TripAdvisor rating 4.0/5

Globalrangerr Family - 06/06/2019 TripAdvisor review

I've stayed in Novotels in other countries but this one was an utter disappointment. The least this hotel could have done was to have a welcoming staff in order to stand out from the HKG 'crowd' (if you know what I mean). But right from the outset it was disappointment for us. The staff just doesn't bother if you are traveling with a 2 year kid, exhausted from a 9 hour flight. For them 2 pm check in is 2 pm check in with no empathy at all (well except for a few guests from the same region who came after us but were given rooms before us and we had to repeatedly ask them if they can give us a room. The answer was NO even at 1.55 pm and suddenly at 2 pm they are ready with the keys?) Rooms are in poor condition, wallpaper coming out, electrical controls giving up. Nowhere near novotel standards. During check one lady staff told I had to make a security deposit of HKD 1000 (who does this nowadays anyway?) and whether I would like to do so by cash or card. I said I will do in cash aftet I withdraw from the ATM. later I changed my mind and approached another staff to tell I will pay security deposit by card and he tells me sure, it is HKD 500!!! Lol or wtf you decide. They gave a complimentary toy (small soft toy) to my kid as part of their so called novotel "family" (as if they really cared) and when my 2 year kid lost it and I asked the reception if they can give the kid another one, they gave me such a disgusting look and asked for my room and stay details as if I have asked for buying out the property!! The only plus point is the location but the terrible hospitality of the hotel staff eclipsed everything else about this hotel. You may be better off at other properties. Wouldn't recommend at all.

Dear Globalrangerr. Thank you for your feedback and I am sorry that you have not enjoyed your stay. I wanted to personally apologize for any inconvenience during your stay. Please accept my apologies for any delaying in receiving your room. The hotel will always will try to accommodate every early check in request/late check out, however this can sometimes affect the overall of stay with a delay in room availability; thank you for your understanding. Every room is also inspected by our housekeeping management team before releasing to our guests to ensure the the best possible standard, which, can also effect the timings of the availability rooms; when the room has been inspected and approved, it is then released which would have occurred in this situation. Thank you for the constructive comments around the security deposit. The team will be retrained to ensure the consistency to our guests. Please accept my apologies for any lack of service for providing complimentary toys to your children; once again this has been covered with the team for improvement. I truly hope that we can welcome you back for improved visit and thank you to take the time for your constructive comments. Sincerely, Daniel McKeown General Manager

Very responsive

Customer review rating 4.4/5

Kern Couples - 04/06/2019 AccorHotels certified review

Very happy your team was responsive to our needs.

Dear Kern, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, an my team was responsive to your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Very enjoyable with great service and facilities.

Customer review rating 4.4/5

Peter Couples - 04/06/2019 AccorHotels certified review

We were delighted to learn that we were to receive a complimentary upgrade with breakfast, afternoon tea and cocktails as well as a late check out. Without taking that into account our stay was most enjoyable with the same excellent service and facilities as on a previous visit 9 years ago.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and the upgrade due to your Le Club membership; thank you for your loyalty. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

lack lustre, hotel tired, staff disinterested

Customer review rating 4.4/5

Lorraine W. Couples - 04/06/2019 AccorHotels certified review

I have stayed at many Novotel, and indeed at this Novotel years ago, its tired, a little grubby, nothing special at all. Staff seem disinterested, no help with luggage, the only saving grace was housekeeping , always polite when passing. didn't expect 5 star but its the worst Novotel I've ever stayed at, even the tables in the restaurant are old and marked, the plates are marked from years of use and need to be replaced, not a good experience

Dear Lorraine, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are all very disappointed to read your feedback and comments. Your feedback around the luggage service has been passed onto the team for improvement, as well as the feedback around plates. Your positive feedback around housekeeping staff has been passed onto the team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and your comments about a refurbishment are well noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Good service as expected

Customer review rating 4.4/5

Aphiyut Business - 03/06/2019 AccorHotels certified review

Warm and professional service as expected especially at the executive club lounge but if I could suggest one thing I would hope those staffs who work at concierge can be more friendly and use nicer words with in house guests.

Dear Aphiyut, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team regarding the poor concierge services. Your comments around the quality of food has been well noted for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

We had another excellent stay at Novotel Hong Kong, Nathan Road.

Customer review rating 4.4/5

Anne H. Couples - 03/06/2019 AccorHotels certified review

We arrived late and were greeted by the loveliest welcome from Katherine, who continually made our stay better. The personal touch makes such a difference!

Dear Anne, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and Katherine. I will share your comments with my team who will delighted to read your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

What's not to like.

Customer review rating 4.4/5

Dc Couples - 03/06/2019 AccorHotels certified review

A great location for Shopaholics and close to public transport. Excellent value for money, especially if you book during an Accor sale. Friendly, efficient staff. The usual good standard Novotel buffet breakfast with plenty of choices. Small but comfortable club lounge offering a very nice afternoon tea and a good selection of evening canapes with beer, spirits and wine. As an Accor platinum member, I was given club lounge access, room upgrade, generous welcome amenity, welcome drink vouchers and late check out. Pre-stay emails were answered promptly and requests granted.

Dear Denise, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team regarding the executive floor experience. We are truly delighted our Platinum Le Club member has enjoyed the experience; thank you for your loyalty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

What's not to like.

TripAdvisor rating 4.0/5

adenoz Couples - 02/06/2019 TripAdvisor review

A great location for Shopaholics and close to public transport. Excellent value for money, especially if you book during an Accor sale. Friendly, efficient staff. The usual good standard Novotel buffet breakfast with plenty of choices. Small but comfortable club lounge offering a very nice afternoon tea and a good selection of evening canapes with beer, spirits and wine. As an Accor platinum member, I was given club lounge access, room upgrade, generous welcome amenity, welcome drink vouchers and late check out. Pre-stay emails were answered promptly and requests granted.

Dear adenoz, Thank you to take the time to review your stay at Novotel Hong Kong Nathan Road Kowloon. We are delighted to read such amazing feedback from a high tier Le Club member; thank you for your loyalty. Thank you again for your positive feedback around staff service and the executive lounge experience. We look forward to welcoming you back to Novotel again soon. Kind regards, Daniel McKeown General Manager
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