Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

4.0/5 5,312 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 800.00 HKD Non member rate
From 800.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living.Perfect for all your needs.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,484 reviews

Our guest reviews for Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 17/09/2018 TripAdvisor review
« Good Hotel »

Good:Lovely, responsive & helpful staff.Convenient location, close to Tsim Sha Tsui.Clean & neat rooms.Recommend it for business travellers or short stays.Bad:Rooms are standard size, wouldn't call it small but definitely not spacious either.Signs of aging and wear in the rooms, especially in the bedroom.My toilet was blocked during my stay but the staff responded quickly and move me to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear holidaywithamy, Thank you for your comments regarding your stay at Novotel Hong Kong Nathan Road Kowloon. We are happy to read that the staff were both responsive and helpful and you enjoyed the location. You constructive feedback around the rooms are well noted. We look forward to welcoming you back the next time you visit Hong Kong. Kind regards, Daniel McKeown General Manager

Dave W. Couples - 13/09/2018 AccorHotels certified review
« Very comfortable room »

Spacious room, bathroom with great shower and facilities, very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Amy M. Solo - 13/09/2018 AccorHotels certified review
« Good overall »

Excellent customer service. Standard room size in Hong Kong but a bit small for my liking/comfort. Room was neat and clean. Noticeable wear, especially in the bathroom. Suitable for business and short stays. Close to bus/train stations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you found the room to small however thank you for the positive comments around excellent service. Your comments around the information are well noted, however, the hotel tries to minimize the printing materials, hence we offer the service of a tour desk and a concierge. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Michelle Families - 13/09/2018 AccorHotels certified review
« Fasntastic, Helpful staff. »

The staff were all friendly and very helpful especially Catherine in the executive lounge. The rooms are looking very tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine. I will share your comments with her my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Cass Friends - 13/09/2018 AccorHotels certified review
« Satisfactory »

Basic accommodation Food okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cass, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Friends getaway - 13/09/2018 TripAdvisor review
« Excellent »

Hotel and staff were extremely helpful. We had an urgent need to leave and get back home due to a family illness and front staff, in particular a young lady YOKO went far beyond here duties to help and assist. Greatly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeffg532018, Thank you so much for the wonderful review and to take the time to highlight the wonderful service from Yoko. The whole team will be delighted to read that we could assist and I do hope that all family members are back to full health. We do hope that we can welcome you back the next time you visit Hong Kong. Kind regards, Daniel McKeown General Manager

N. Couples - 12/09/2018 AccorHotels certified review
« Good location »

This is the 4th time that I stayed at Novotel Nathan Kowloon. I like the hotel because of it's perfect location, walking distance to all my favorite eating places and it's only 20 mins bus ride from hotel to Tsim Sha Tsui. However, something that needs to be improved is that I received an email reminder from hotel to do the early check-in by filling up my particulars two days before arrival, so that it would help to speed up the check-in process. By doing so, I would be able to collect the room key by 12pm instead of the standard check-in time at 2pm. However, when I arrived at the hotel at 12pm, I was told that the room was not ready and needed to come back again at 2pm instead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that the room was not available for an early check in. I have investigated your comments in regards to the notification sent to our guests and it does say that key will be ready at 1200, however, there is a star next to this comment which highlights "subject to availability". We are now in the process of changing this automatic statement to 1400 to avoid any miscommunication to guest in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Andrew H. Couples - 12/09/2018 AccorHotels certified review
« Wonderful Stay - Everything Exceptional! »

Thank you for another lovely stay. Had a wonderful experience from start to end. Lovely room, great service from everyone, especially Katherine in the lounge and the staff on the front desk. Thanks so much :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine. I will share your comments with her and my team who will be delighted that you enjoyed the experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Jody B. Couples - 12/09/2018 AccorHotels certified review
« Clean, Neat and Comfortable. »

We enjoyed our stay, being on Nathan Road it was close to shops, a market which was great for dinner and the river for evening viewing of the city lights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jody, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects and I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Oliver Families - 12/09/2018 AccorHotels certified review
« Exceptional. »

Enjoyed every moment. Staff were very accommodating and helpful to my family and myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team who will be delighted that you and your family have enjoyed there stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Cw C. Couples - 12/09/2018 AccorHotels certified review
« Wonderful trip »

I must thank the Guest Services Manager, Yoko Leung, who made arrangements for my stays. My wife and I visited HK, Macau and back to HK in this trip. Our room was upgraded to a suite. Yoko and her team kept us feel staying at home with warm greeting and assistance. Due to urgent matter, I had to copy and scan some documents for my business. They helped me promptly and made sure the works done in proper manner. Well done! Must come back to this hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CW C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Yoko. I will share your comments with my team and Yoko who will be delighted to read your comments. We are also happy that you enjoyed your complimentary upgrade due to your Le Club status. Thank you for your loyalty to Accorhotels as we value all our Le Club members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Mommel Solo - 12/09/2018 AccorHotels certified review
« Beautiful hotel in the heart of the city »

Spacious, neat and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mommel, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

M. L. H. Business - 12/09/2018 AccorHotels certified review
« Services are very good. Location is best for shopping. »

We have been in this Hotel 03 times when staying in Honking. The hotel has best location and services. We stayed in Executive Room and extra including services as Afternoon Tea and Dinner Cocktail are good also. We will stay again in this Hotel for our future coming to Hongkong. Thank you so much for your Accord Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially the executive floor experience. I will share your comments with my team who will be very happy to read. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Business - 12/09/2018 TripAdvisor review
« 5 years in a row to Kowloon »

Why to go there when you are in Hong Kong? It s downtown Kowloon. The location is probably not perfect but the hotel is. The standard rooms are nog big but for one person big enough. Of course there are bigger rooms available Staff is very friendly. Breakfast was good but my idea is the chose is a little bit less. A perfect bed and no noise from outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FW P, Thank you for your review and loyalty to Novotel Hong Kong Nathan Road Kowloon. We are very happy that you have enjoyed your return visit and found the staff very friendly. Thank you for highlighting the good sleep you had with no noise from the city that never sleeps. We look forward to welcoming you back again next year. Kind regards, Daniel McKeown General Manager

Patricia M. Friends - 11/09/2018 AccorHotels certified review
« Great service very efficient and curtious »

Fantastic would do it again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and our service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Kind Regards, Sanki Lau Guest Experience Manager

Linda Families - 11/09/2018 AccorHotels certified review
« Fantastic Team at the reception »

The hotel is perfectly located, close to Jordon MTR station. The room was very comfortable, clean and tidy. I would like to highlight the fantastic job done by Ms Sanki Lau during the check-in, very friendly and helpful staff who went out of their way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you taking the time to post a review. It’s always a pleasure to read that you were happy with the location and the hospitality provided by our staff. Please be assured that I will share your compliments with the rest of the team to encourage them to keep up with the good work. We are looking forward to welcoming you again for another great visit. Kind Regards, Sanki Lau Guest Experience Manager

Jhun &. M. Couples - 11/09/2018 AccorHotels certified review
« Worth Every Penny!! »

Hotel has great location. Staff are friendly and helpful. Room may not be too big but it is clean and breakfast is awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Higada, Warmest Greetings from Novotel Hong Kong Nathan Road Kowloon! We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sanki Lau Guest Experience Manager

Alvin Families - 10/09/2018 AccorHotels certified review
« Sastisfactory with room for improvement »

Was there for 4 nights. Breakfast buffet was of same variety for these 4 days. Probably should consider rotating around menu for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay however your comments around breakfast are well noted. There is a rotation on the breakfast menu however I am sorry if this was not enough or not communicated correctly. The hotel is working on a new labeling system to make this more apparent. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Ivy P. Families - 10/09/2018 AccorHotels certified review
« Convenient location »

Hotel was located conveniently at Tsim Sha Tsui area. Taking the airport shuttle bus A21 was also much cheaper & convenient . However , the staff at concierge & check wasn’t so friendly .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. we will pass your comments to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Sani Lau Guest Experience Manager

Susan S. Families - 10/09/2018 AccorHotels certified review
« Satisfying »

The room was clean and big enough for Hong Kong standard. Location is superb. Breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sumail, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects. specially clean room and hotel locations. I will share your comments with my team who will be happy to read. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Iris So Rooms Division Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 800.00 HKD Non member rate
From 800.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates