Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

4.0/5 5,358 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living.Perfect for all your needs.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,740 reviews

Our guest reviews for Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,358 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Margaret Couples - 14/10/2018 AccorHotels certified review
« A hotel interested in caring for guests. »

It was restful and catered to all my needs. I liked the way the staff directed us to whatever we needed. They offered to help. The room was a good size and had a coffee making facility in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I am also happy that you found the room comfortable during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Eric Couples - 14/10/2018 AccorHotels certified review
« Great location »

Clean rooms , location on the mtr line for easy site seeing Breakfast every day good Average room and poor view on standard price point Most staff greet you with a smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to read that you found the room clean and enjoyed the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Danielle F. Couples - 14/10/2018 AccorHotels certified review
« First stay in Hong Kong »

I had a great time staying here recently. The staff were very courteous and helpful the facilities were very comfortable and the breakfast options many and delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay at the hotel for your first time travelling to Hong Kong. Thank you as well for the positive comments around breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Belinda C. Families - 14/10/2018 AccorHotels certified review
« Great experience »

Great central location, well appointed rooms. Tasty breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service the breakfast. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Pamela M. Couples - 14/10/2018 AccorHotels certified review
« Great hotel well positioned in Kowloon. »

We so enjoyed our stay at Novotel Nathan Rd., where we received 5 Star treatment. From the wonderful surprise upgrade to Executive Floor on arrival right to the late checkout 2 1/2 days later , everything was fabulous. Your staff were particularly kind and helpful..Katherine in Premium Lounge, Yoko Leung in Guest Services Manager, also Sanki Lau who checked us in. The only criticism really was the breakfast room downstairs, it’s very noisy and tables were left uncleared for too long. The breakfast food itself was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed a complimentary upgrade due to your Le Club status and booking direct with the hotel. I am also very happy that Yoko and Katherine were mentioned for the positive guest service you have experienced. Your comments around breakfast are also well noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Bill Couples - 14/10/2018 AccorHotels certified review
« Excellent stay with upgrade to Club Floor »

We had an great stay with upgrade to the Club Floor. Staff in the Club were very welcoming and provided excellent service. The breakfast, drinks and snacks were high standard. The room was very clean and comfortable. The location of the hotel is very good for Kowloon attractions, Kowloon Park and the Harbour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed and received a complimentary upgrade due your Le Club membership and booking direct with the hotel. Thank you as well for highlighted the experience on the executive floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Herlina M. Families - 14/10/2018 AccorHotels certified review
« Nice and love it »

Everything was smooth, including checked in and checked out, welldone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herlina, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and the experience is smooth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Bob G. Families - 14/10/2018 AccorHotels certified review
« Friendly an helpful staff , the Hotel is well situated, Rooms and service Good. »

We would like to see larger cups for making tea, and some milk in the fridge. A few more power sockets for charging phones etc would also help. Overall we enjoyed the stay with no complaints. Checkout time 12pm also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. Thank you for your constructive comments. I certainly agree a few more power sockets would help and I am sure it will be increase when the rooms are refurbished. The hotel also has a 24 hour help line that can milk delivered for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

P. C. H. Business - 14/10/2018 AccorHotels certified review
« Great stay »

Everything was very good. The staff at premier lounge was very helpful and very cheerful especially Ms Hanna. Thanks for your great staff and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. chee h., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Hanna. I will share your comments with her and my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

G.y. Couples - 13/10/2018 AccorHotels certified review
« A very goog hotel »

The hotel is very goog located and has an easy access to MTR. The staff is polite. Our room was well equipped and good maintained. The breakfast is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G.Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and enjoyed the location, breakfast and found the staff polite. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Paul K. Couples - 12/10/2018 AccorHotels certified review
« Very happy with the room, staff service and breakfast. »

The Hotel provided everything we expected. The room was comfortable and a good size, not luxurious but well presented. Staff were helpful and reasonably friendly in most areas of the hotel. Breakfast was great and catered for a broad range of tastes. The hotel is quite well located in regards to shopping, transport and restaurants. Overall a pleasant stay and good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and the breakfast. I will share your comments with my team who will be happy to read your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Paul Couples - 11/10/2018 AccorHotels certified review
« Great location and attentive services »

Can easily walk around or taking public transportation. Shopping center is nearby...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and the great location the hotel enjoys. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Gaolai Friends - 11/10/2018 AccorHotels certified review
« Very good »

Thank you for your welcom drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaolai, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and found your stay very good. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Brenda M. Couples - 11/10/2018 AccorHotels certified review
« A conveniently situated Hotel mid Nathan Road »

A pleasant stay in walking distance to Park, MTR and foreshore. Room comfortable although we didn't discover hanging space and ironing facilities until we were leaving. The King size bed was vast and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and enjoyed the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Sarah Business - 11/10/2018 AccorHotels certified review
« Helpful staff and great location »

My higher floor request was noted and actioned immediately and a front desk staff was amazing! However morning shift Concirge was grampy and not very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and we were able to upgrade you due to your Le Club membership. Your comments in regards to the service provided by the concierge team is well noted for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Karen S. Couples - 10/10/2018 AccorHotels certified review
« Great location »

We were welcomed with plenty of smiles, no amount of questions was too much trouble. The hotel location was within plenty of shops, atms, restaurants and walking distance to places of interest. We were told about the bus running Nathan Road to the ferry terminal which only costs $1 per ride. The shops at the ferry end of Nathan road are high end if that’s what you are looking for. On the down side, the lighting in our room was unsatisfactory, namely the bedside lights did not work and the room in general was dark. The switch pad was too complicated to navigate given we couldn’t see it very well! The buffet breakfast offerings were delicious and varied, but not replaced quickly when depleted. Perhaps a specific “scout” could keep an eye on dishes being emptied (before they are empty) and ensure there are plenty of glasses, coffee cups for example, the orange juice container filled, fresh dishes of yoghurt and fruit. These are all things we experienced on three consecutive mornings arriving at different times. Also, we noted that the omelette station should be relocated to one end of the hot food bench. People waiting for orders were standing in front of the cloches, which could not be accessed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay and enjoyed the location. I will share your comments with my team regarding your breakfast experience. I am very sorry that items that were not refilled correctly as the hotel does a have dedicated staff members specifically for this, however please accept my apologies for the S. fall in service. I will ensure that your feedback is personally covered with the team for improvement. Thank you as well for the feedback regarding the egg station. I certainly agree that it was not designed correctly, however, it is unable to be moved until a full refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Robert S. Couples - 10/10/2018 AccorHotels certified review
« Good clean hotel. Great position »

Very enjoyable. Will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my housekeeping team who will be very happy to read. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Bhavna R. Families - 10/10/2018 AccorHotels certified review
« Not impressed »

Terrible customer service upon checking in. We arrived at 8pm after travelling for 11 hours and had a very non welcoming person attend us at reception. Stood there for two minutee and there was no welcoming greeting abd when I enquired about the possibility of a potential upgrade , as an accor member, was met with a blank stare and hedidnt seem to understand me. The twin superior room beds looked to be larger in the photos( ie king single size) but upon enquiring at check in, I was advises that it would be a difficult fit for my husband, myself abd my 9 yr old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhavna, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read of your poor check in experience; please accept my sincere apologies. I will cover your feedback with the reception manager and I will also ensure that the individual is retrained in providing the level of service expected from our valued Le Club members. Thank you for your constructive feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Jen Families - 10/10/2018 AccorHotels certified review

It’s a wonderful staying. Nice and clean room. Friendly and helpful staff, especially receptionist Mandy. I also want to say the hotel porters were wonderful. They always with smile. The only negative thing was the gym room. There was strong sweaty smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jen, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Mandy. I will share your comments with my team and her to ensure they are recognized for the effort. Thank you for your feedback regarding the Gym. Unfortunately the gym room is being affected by a restaurant, outside the control of the hotel, which are working together to minimize any impact t our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Meg G. Families - 10/10/2018 AccorHotels certified review
« Fabulous »

Staff were attentive at all times. We were well looked after. Room was clean and comfortable. Catherine in the executive club lounge was OUTSTANDING. please pass this feedback onto management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our Catherine in the executive lounge. I have personally congratulated her for being mentioned for her service to our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

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