Hotel - Adelaide Rockford
Novotel Hotel Novotel Hotel

Adelaide Rockford Hotel

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4.0/5 1,001 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ADELAIDE INTL APT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 78 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Computer
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,616 reviews

Our guest reviews for Adelaide Rockford

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,001 reviews
AccorHotels certified review
David J. Business - 15/05/2018
« Comfortable stay with excellent staff »

The hotel is relatively new to me and this was my second visit with another coming up next week. On both occasions so far the staff have been very helpful, the room clean and no issues. I do like a flat pillow so found the pillows weren't entirely to my satisfaction but the lovely young lady on the front desk organised a change of pillow for me so all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay and the service provided by my team. I will pass on your feedback to all staff. I have also made a note on your personal profile to ensure your room has a flat pillow for your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

AccorHotels certified review
Dianna C. Business - 15/05/2018

Very friendly and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Heather L. Business - 14/05/2018
« Great »

Very friendly greeting at front Desk. Helpful with local information. Wonderful room upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather L., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Carrick M. Couples - 12/05/2018
« Relaxing stay in Adelaide »

We enjoyed the friendly service, the excellent location and an attractive bedroom for our one night stay in Adelaide. We particularly enjoyed the excellent evening meal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carrick, Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

AccorHotels certified review
Melinda L. Couples - 10/05/2018
« Excellent »

Very clean rooms, comfy beds , staff super helpful, lovely pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean Leslie, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Tina E. Business - 10/05/2018
« Competitive pricing, and a great place to stay »

The rooms were super clean, large, and comfy! The Staff were friendly, and the check in was quick and easy. Thanks for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Andrew N. Couples - 08/05/2018
« Good experience »

Staff friendly and helpful, room clean - good bed and shower, great breakfast, location quite good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew N., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Ellen Families - 08/05/2018
« very comfortable »

I was pleasantly surprised at how quiet it was as well as how spacious my room was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay especially the spacious rooms and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

AccorHotels certified review
Ros Business - 08/05/2018
« Great stay »

Big room, got upgraded, very clean and modern feel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roslyn W., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Meryl P. Friends - 07/05/2018
« This experience did not match the experience I have had at other Novotel or Mercure Hotels. »

On the second day of our stay, we paid for a full breakfast for 2 people. However, there was not a full breakfast to be had. I advised the lovely waiter who had looked after during our stay that there was no bacon or sausages. A small plate of fresh bacon was provided, but no sausages. The scrambled eggs were cold and sloppy. There was only 1 cake of soap provided per day per room of 2 people. The shower heads in the bathrooms appear to need soaking in scale remover, the water sprays in every direction. I am an Accor Club member, I did receive my drink vouchers but the choice was very limited compared to other hotels I have stayed in, and I was not provided with any complimentary water which is usually provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meryl, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Lee C. Business - 07/05/2018
« Very pleasant and enjoyable. »

The staff are always friendly and helpful. The rooms are clean and comfortable. The new true king mattresses they have in their rooms give an amazing nights sleep. Always a joy to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay especially the new comfy mattresses and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

AccorHotels certified review
Barry Solo - 05/05/2018
« Great value luxury central hotel »

Friendly check in. Received a room upgrade. Large room with super king bed and nice bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry Lockyer, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
J.b. Couples - 04/05/2018
« Could have been better. »

The hotel hallways are very dark and depressing since they are painted a very dark gray. The bathroom in our room is very small and the shower design is horrible. No matter what we tried it was impossible to keep the water from getting all over the floor and the vanity. Also.the man who checked us in was unfriendly and we felt like we were putting him out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to provide feedback regarding your recent stay. I can reassure you your feedback has been followed up with the reception and housekeeping teams and with the individual staff concerned and existing procedures have been reinstated. It is disappointing to read about the ''unfriendly' staff you experienced as our front office team are usually highly praised and commended for their natural passion to go above and beyond service expectation. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly and allow me to personally welcome you back and ensure your visit is enjoyable and of the highest standard. Marion Tuck Adelaide Rockford

AccorHotels certified review
Anonymous Families - 02/05/2018
« Better communication needed »

Ok. Customer communication could be better. Informing customers of; Low level parking clearance. Cost for parking. Accommodation is charged immediately not apon arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Jenn Couples - 30/04/2018
« Comfy beds modern furniture awesome buffet »

It was wonderful beds are always comfy. Rooms have been updated in beautiful modern furniture and the buffet breakfast has so much variety. Staff are always very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

AccorHotels certified review
Alison S. Couples - 29/04/2018
« Lovely hotel with good amenities and friendly,helpful staff. »

It was a short stay only (one night). The staff were helpful and professional and the amenities were excellent .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison S., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Jon Solo - 29/04/2018
« It was a good location but the room could use a few things. »

The curtains were dirty. The bed and bathroom however were clean. There was a leak in the hallway that smelt like wet dog and it sort of transitioned to the room. There was no additional lock on the door from the inside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, Thank you for taking the time to share your feedback. I am sincerely sorry for the issues you encountered. Our housekeeping department have checks in place which should capture any maintenance issues to be resolved and I cannot offer an excuse to explain why our procedures failed; most regrettably left for you to encounter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
P Couples - 23/04/2018
« Very nice clean room. »

Clean room, nice staff. Spa suite was nice. Spa clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil S., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Anonymous Couples - 23/04/2018
« Had a fantastic night away »

We were extremely happy with our stay at the Rockford, the staff were welcoming and friendly. Our room was very comfortable and clean and we loved the buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane W., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

AccorHotels certified review
Anonymous Families - 23/04/2018
« Surprisingly good overnight stay »

We were very pleasantly surprised by our one night stay at the Adelaide Rockford. Arriving very late at night after a late flight, we weren't expecting much. We left impressed, however, thanks to the size of the room, the comfort of the beds, and the great shower. Definitely now on our list for future stays in Adelaide.

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