Hotel - Mercure Thalassa Port Fréjus Hotel
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Mercure Hotel

Mercure Thalassa Port Fréjus Hotel

16 Quai dei Caravello  Port-Fréjus Ouest 
83600  FREJUS
FRANCE

850 reviews
TripAdvisor Rating Based on 850 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • NICE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 117 rooms. Choose the Standard (overlooking the town, port or sea) or Superior Room (overlooking the sea).In your room: direct telephone line, minibar, safe, hairdryer, separate toilet. 4 rooms for people with reduced mobility.

  • 117 rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our thalasso and spa offers

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Thalassa Port Fréjus Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 850 reviews
TripAdvisor review
Couples - 27/09/2016
« Beach Holiday »

Reasonable hotel at the Beach and Marina However there is a locked fence to reach the beach. Beach of white sand, is wide and not very busy The swimming pool of the hotel is not very cosy and with nice atmosphere. A little slobby/shabby could use renovation and maintenance. The breakfast is very favourable and rich with food. Our room was not very comfortable, 2 different beds ( matrasses) and key card did not work. A nuissance!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Nic1810 Couples - 08/09/2016
« Interesting location »

Hotel's position between Marina and beach means there is a variety of attractions and access to restaurants. Very busy traffic arriving sunday afternoon in early September, hotel garage full despite request for a space, difficult to find a spot in the alternative parking 100m away. Privilege rooms have a nice balcony overlooking the Marina, but room rather small. Breakfast very nice. Unfortunate confusion on checkout meant that we were charged again for breakfast, despite having paid in advance......

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. Please allow me to express my sincerest apologies, for the trouble on check out with the bill. Hope welcome you again, Regards

TripAdvisor review
Couples - 31/08/2016
« Very Good Hotel for Port and Beach »

This was our first stay at the Frejus Mercure Thalassa Spa Hotel. Our room was spacious with a good sized suntrap balcony and excellent aircon given the night time temperature remained in the mid 20s! The room was comfortable enabling good sleep quality and was equipped with a small fridge in which to keep the wine chilled! Breakfast was very good and could be taken outside which was very pleasant in the early morning. The restaurant served good food but was more expensive than many of those available in the port area; the latter tended to predominantly serve pizza and pasta. Frejus itself is very much an old town and can easily be reached on foot as can St Raphael which is more of a tourist town. Frejus has a great traditional street market on Saturdays. St Raphael offers boat trips to the the island of St Marguerite and St Tropez; this is the best way to get to St Tropez as the road is a nightmare. The hotel could not be closer to the beach and also has a pool, which it shares with a neighbouring apartment block and has rather strict usage rules. The hotel also boasts a Thalassa Spa which offers a wide range of treatments including hydro therapies

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Family - 27/07/2016
« Poor shared services »

We arrived a bit early at the hotel to spend some time at the pool and beach before checkin. As this was a family holiday, our key criteria for selection of the hotel was access to pool and beach (in that order).. When arriving at the pool we were meet by the most unfriendly pool guards I have ever meet. There were a number of restrictions to be able to access the pool fortress. In short, meaning that for "hygenic reasons" you were not allowed to wear flip-flops, shorts (only speedos), general restriciton to bring children with swimming diapers etc. The outside pool were shared by Mercure Thalassa Port Frejus, and they are not in control of the regulations. After discussions with the hotel, we cancelled our reservation as this would not meet our requirements for a holiday. We would thank the staff at the hotel for arranging the cancellation, but would also request to better inform about the restrictions included about the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry for the trouble with the co propriety swimming pool. Sincerely,

TripAdvisor review
david_cushion Couples - 01/07/2016
« Another enjoyable stay »

This was our 4th stay at this hotel and as ever it was very enjoyable. The hotel is very comfortable with very good facilities. There is a spa and beauty treatments available although we didn't use them. The staff were very friendly and helpful. Frejus / St Raphael is a lovely, unspoilt part of the Riviera in easy reach of St Tropez and Cannes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david_cushion, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pandora Nattier

TripAdvisor review
anniekis Family - 16/04/2016
« Restful stay in a beautiful location at Mercure Thalassa Port Fréjus »

My daughter and I spent a very pleasant stay at this hotel. It is conveniently situated overlooking the picturesque harbour in Fréjus, directly opposite the beach and within walking distance of a multitude of restaurants at the Port. Our room was quiet and comfortable, with lovely harbour views. The fridge and kettle were much appreciated. It was a very pleasant surprise to find the beautiful outdoor pool and terrace open mid-April and the indoor heated salt-water pool is heavenly - as was our spa treatment. You are spoilt for choice at breakfast with a wide variety of fresh fruit, cereals, breads and pastries, as well as freshly-prepared cooked dishes. A very enjoyable and relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
nicholasd41899 Couples - 26/03/2016
« Best Run Hotel in France »

Front desk team, restaurant team, bar team, housekeeping team, pool team and the management are the best in France. Our welcome after coming back again over 8 years was superb. Our room could not have been more comfortable. Best sea view, best beds, and great amenities as well. Food was great and the up-keep and room servicing of this hotel is just wonderful. Cannot wait for our next visit. The area around both towns is most fun and very exceptional. Many things to discover when away from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you for your next stay on the French Riviera ! Sincerely,

TripAdvisor review
Keith S Couples - 08/11/2015
« An hour from Nice Airport »

The hotel is in a great position for the beach and the port. There are some restaurants nearby but in late Oct. many not open. Despite signs street parking is free OUT OF SEASON. Breakfast very good. Small bed. Great balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 21/09/2015
« Not the best »

It all went a bit pear shaped from the moment we arrived. Could not find where to park to check in in the first place - ended up on the pavement in front of the hotel. The receptionist was doing two things at once, trying to check us in, and assist a trainee in what she was doing - in my view, very rude. Our room was very tired, and had a persistent damp smell in the - very small - bathroom. The room was adequate, but was supposed to be a sea view. You could see the sea, but it was over a large roof area. The setting is good, and very handy for the sandy beach, and only a short walk to all the bars & restaurants of the marina, which were good. Breakfast was a challenge! In most buffets, when something runs out, it is replaced immediately, but not this one. They constantly ran out of bread and pastries, and when the replacements finally came out, there was a massed scramble to get them. We were there 4 nights, and I still never got any bacon at breakfast. The main problem was a lack of staff, with too much to do for the limited number they had. The wifi was free, and worked very well. We gave up on the spa. It is physically part of the hotel, but not owned by the hotel. We were supposed to have an (unspecified) treatment included in the room rate, which turned out to be a jaccuzzi bath for ten minutes. You are not allowed to wear swim shorts in either the indoor or outdoor pool, or the spa, so budgie smugglers are the order of the day for the men, and you must wear a bathing cap too! I was not buying a pair, so we binned the hotel facilities, and went to the beach! There are limited car parking spaces in the underground car park, and when they're gone, they're gone. We got a VERY tight space, and were charged 15 euros a day for it. The hotel is classed as a 4 star, which is pushing it beyond any credibility! The location is great, and the - allbeit limited - staff, very courteous, but I could not in any honesty recommend this hotel to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aviator 10 Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for confirm you the SPA is the Mercure proprity. Sincerely,

TripAdvisor review
Couples - 21/09/2015
« A great stay »

We stayed for 3 nights. We had requested a room with a marina view, but on arrival none were available. We were given a room on the 2nd floor with views of the sea and gardens. There was a balcony with table & chairs. On our 1st night we ordered room service and ate our meal on the balcony with little more than the sounds of the sea. Very nice. The food was delivered promptly and of a good standard. The room was spacious with plenty of cupboard space. A decent sized bathroom and separate toilet. There is a pool shared with another complex in the gardens. The beach is through a gate and across a small walkway. Frejus has a very attractive marina with plenty of choice for restaurants. The hotel staff were very helpful & polite, despite being busy. We really enjoyed our time here. There is a garage below the hotel which we used for our motorcycle. Not sure how the on street parking would be. Another motorcyclist had parked right next to the main door without problem, but cars may be another issue.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Je vous remercie d’avoir séjourné au sein de notre hôtel et d’avoir pris le temps de partager votre avis sur TripAdvisor. C’est un immense plaisir pour toute l’équipe de l’Hôtel Mercure Thalassa Port Fréjus de lire votre satisfaction ! Espérant vous accueillir à nouveau sur la Côte d'Azur ! Cordialement

TripAdvisor review
Anonymous Family - 21/08/2015
« The perfect location »

I stayed at this hotel back in the 1990's so I was aware of the spa facilities and it's position on the edge of the bustling port area. I was pleasantly surprised to see how modernised and well designed the hotel interiors now are, matched by exceptional, friendly service. The restaurant served up a splendid spread for breakfast and while the lunch and dinner menu is limited, the food is excellent. If I had one small criticism, it is that it was disappointing to find the hotel pools and spa centre were closed for a public holiday on 15th August! Go figure!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just for the 15th of August the SPA was opened till 6.00 pm, as the private swimming pool. The own day closed is the Chritmass day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards.

TripAdvisor review
familyWirral Couples - 10/07/2015
« Lovely location and excellent hotel »

We were very happy with room quality and had paid for a port view which was lovely. Hotel was very attractive and right on the beach. The pool was good but only after a few days did we realise it was shared with 2 other residences and it did get crowded towards the end of the stay , and in the main summer months, I think this would be more of a problem. However access to the beach was direct and the beach was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pandora MILLOT

TripAdvisor review
chrisbg2014 Couples - 27/10/2014
« A Relaxing Trip to Frejus »

We have stayed at this hotel before and returned because of its ideal location, hotel facilities and usual high standard of Accor accommodation and services. The rooms are spacious and comfortable. Having chosen a room overlooking the road to minimise the amount of direct sun throughout the day we expressed a preference for one on a high floor to reduce noise from the street. This was provided. We took breakfast daily which was an excellent full buffet. This hotel is linked to spa facilties with a wide range of treatments. The external pool was closed because of the time of year; but the inside pool was an excellent. As we were not permitted to take our dog into the dining facilities (eating breakfast outside) we dined at the many restaurants still open around the Marina area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chrisbg20, Thank you for you comment on TripAdvisor. We are happy to see that you enjoyed your stay in Mercure Thalassa Port Fréjus. Your advise is important for us and our team. We share all the comments with the staff and your satisfaction is the the best recompense. We look forward to welcoming you again in Mercure Fréjus, Regards.

TripAdvisor review
orly3 Business - 08/07/2014
« Bad attitude of check out staff »

The hotel is well located, near the port and beach with an easy walk to St. Raphael. The rooms are a little tired and need a "freshen up". As a Platinum Accor holder I was not treated very well and when I checked out the receptionist had a very bad attitude verging on rudeness. The shower in the bathroom flooded the floor as the drain could not cope.

Our hotel has responded to the review
Our hotel has responded to the review

Dear orly43, Thank you for taking the time to tell us about your experience at Thalassa Sea & Spa at Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We made a meeting with our welcome team and share your comment, and feelings on check out time. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your advice, Best Regards

TripAdvisor review
david_cushion Couples - 03/07/2014
« Excellent Hotel »

We stayed for 13 nights and enjoyed every moment. The staff are very friendly and courteous. Nothing was too much trouble. The restaurant is one of the best we have had in an Accor hotel. The hotel secure car park charges may seem a bit high (15 euros per night) but I was glad I had booked one as parking outside the hotel is limited and is charged anyway. The spa looked good but we didn't use it. We will definitely be back next year in one of the best, unspoiled areas in the Cote d'Azur.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at Thalassa Sea & Spa at the Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again in one of our Thalassa Sea & Spa hotels. Yours Sincerely,

TripAdvisor review
soldan66 Family - 11/07/2013
« Avarage hotel - old rooms - miniature bathroom »

A very old hotel, no renovation for many years. the rooms are small, but the bathroom is a joke. Location is good (one side the beach, other side the port). We had the room facing the street and with open door extremely loud. Breakfast was OK. The underground parking is something out of horror movie. beware if you have a big car.

TripAdvisor review
Family - 16/06/2013
« Parking is an issue »

I booked a two night spa special in an upgraded room, sea view. I could not see the view. I also requested indoor parking. the places are designed for a smartcar and not a BMW. This was a distractor as I spent a lot fo time finding a place to park. The bathroom sink is too small to wash your face. Actually it is too small to do much of anything. I suppose it was designed that way but it is not a good design. I requested tow beds and that was not available for the first night. Despite promising this would be fixed for the second night nothing happened. When I asked about it there was no knowledge of my request.

TripAdvisor review
Business - 20/05/2013
« Nice location, paking difficulties »

Nicely located in front of Yacht harbour. Underground parking is difficult to park. I had problem when I got out from car park. Entrance gate of car park (1st gate, not Mercure gate) was not able to open till other car was entering from outside. This is big problem and need to be fixed. Otherwise, reassonable hotel in this location.

TripAdvisor review
Family - 05/04/2013
« it's not too bad apart from the car park. »

don't rely on the car park - it's smelly, dingy, almost unnavigable and expensive. staff really helpful, dining area like a canteen,food at breakfast not great. handily-placed for the marina, fair walk to the start of the promenade and to the main part of the town

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