Hotel - Novotel Trabzon
Novotel Hotel Novotel Hotel

Novotel Trabzon Hotel

4.5/5 353 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TRABZON INT AIRPORT
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 200 rooms
  • 86 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 1,489 reviews

Our guest reviews for Novotel Trabzon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 353 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Daniel B. Couples - 04/06/2018 AccorHotels certified review
« Poor service »

As explained on TripAdvisor the service was poor which also contributed to us leaving one day early. I explained this to the reception clerk but no concern was raised by them which is concerning as he should have sought a reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel B., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Melih E. Business - 17/05/2018 AccorHotels certified review
« Fruitful stay »

The Hotel is located just behind the Quiet and peacuful Kaşüstü beach. It is 10 min from airport and 20 min from city center. The garden is very well designed, full of trees and green staff. The breakfast is extraordinary. A lot of cheese, olives, pastries and fruit selection. It is in my top 3 for the breakfast. Most of the rooms have sea view. You can open the balcony door and breath the oxygen from the sea when you wake up. The room is big enough, very clean and comfortable. I think this hotel is one of the best hotels to stay in Trabzon. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melih E., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Nasreen S. Business - 12/05/2018 AccorHotels certified review
« TV host, public figure »

The best ever... Novotel became for me as Home... the best atmosphere, best view, relaxing... includes everything for families.. best breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasreen E., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Muhammed S. D. Couples - 08/05/2018 AccorHotels certified review
« Good, but can be better »

It was very good experience but there is nothing in the bathroom except the shampoo and body gel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Sami D., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Ihsan Families - 06/04/2018 AccorHotels certified review

The staff were very friendly especially the manager was very helpful ,the food provided was very nice ,the cleanliness of the rooms were very good . I enjoyed staying at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ihsan O., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Anonymous Business - 23/02/2018 AccorHotels certified review

Very nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Adrian Galan N., Novotel Trabzon ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Tuncay Beyaz Genel Müdür

Andrea Business - 22/02/2018 AccorHotels certified review
« Business visit »

Good room, nice view and strategic position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea P., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Resul P. Business - 09/02/2018 AccorHotels certified review
« Good »

Artificial fruit juices should be changed with natural ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resul P., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Ahmad A. Business - 09/02/2018 AccorHotels certified review
« The second night defrent price »

First night I booked be expidia for the second night I went to the front desk and I asked him if the price will be the same and he said yes Then I found out it’s more 65tl This is really something give bad impression His name is Ismail

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad A., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Anonymous Solo - 06/02/2018 AccorHotels certified review
« Very nice hotel, but way too hot hotel room »

I really liked the service, saunas, swimming pool and the hotel room, but the room was way too hot (felt almost like sauna!) and there was no possibility to decrease the temperature, the AC did not work on cold temperature. Finally i switched off the AC and opened the window, but it did not really help because I could open the window only few cm because of the wire installed to the window. I told about the problem in the reception, but the receptionist told that the ACs work only with warm air in the hotel rooms. I would not stay in the hotel another time, if the ACs are not fixed adjustable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leena K., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Mohammed A. O. Families - 24/01/2018 AccorHotels certified review

I Like this hotel nice lookaion and good price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Abdulaziz A., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz Genel Müdür

Abdulrahman Couples - 08/01/2018 AccorHotels certified review
« Reception wasn't helpful »

The reception wasn't helpful and didn't help me with the luggages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Riyam D. Families - 20/12/2017 AccorHotels certified review
« FANTASTIC »

THE BEST IN TOWN FOR FAMILIES, TOURISTS AND BUSINESS

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} L., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Defne S. Business - 28/11/2017 AccorHotels certified review
« Comfortable and relaxing »

I got high quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Defne S., Novotel Trabzon ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Tuncay Beyaz Genel Müdür

Nabeel Couples - 24/11/2017 AccorHotels certified review
« Good hotel bad staff »

I didn't feel I'm welcome in the hotel. I do travel a lot using different chain of hotels but worst experiences with staff is at trabzon. No customer services skill neither during check in or out and I have seen the attitude of staff when one of the guest requested to change the room. Apart from that good room with sea view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nabeel A., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Anonymous Families - 13/11/2017 AccorHotels certified review

Very very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eman O., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Subah A. M. Families - 26/10/2017 AccorHotels certified review
« unplesant »

the hotel facilities overall are good but service was below standard we got dirty towels and room service wasn't that good, toilet had a bad odor, and we were told that there is 2 complimentary bottle of water daily but we were surprised that it wasn't and we were charged for it. And one more thing My name is Subah Al M. not Mooza Al Mansoori

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mooza A., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Emre Ş. Solo - 04/10/2017 AccorHotels certified review
« Upper Level »

When novotel is taken into consideration, it made me happy and help feeling relax. Thanks for attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yunus Emre S., We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuncay Beyaz General Manager

Mohammed Couples - 12/09/2017 AccorHotels certified review

On the first day they din not clean the room, also took one hour to bring my luggage .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager

Rami M. Families - 27/08/2017 AccorHotels certified review
« Very bad experiance »

The Staff are very bad attitude, the room service are not that good for cleaning, and the hotel laundry is so expenisive. In addtion, the total laundry was 75 TL, but the laundary make it 90 TL. This bad attitude happend many times in this hotel. The respionist was not friendly at all and the room service staff also. The food for breakfast is not good enough. The hotel overall is so bad. I am really spend a horrible time in this hotel, and I am sure that i will not come to this hotel ever again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rami Waheeb M., Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz Genel Müdür

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