ibis Lagos Airport Hotel 3 stars

TripAdvisor rating 3.5/5 350 reviews
ibis Lagos Airport
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+ 19 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • MURTALA MOHAMED INTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

ibis Lagos Airport

Murtala Mohamed Intl
Airport Road
AJAO ESTATE
234
lagos
nigeria

Tel: +23414483470

Fax: (+234)8014615424

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MURTALA MOHAMED INT At 0.8km / 0.5 miles - Shuttle paying

GPS :6.549444, 3.333889

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 8
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

OOPEN PASTA & GRILL

Type of cuisine: International

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

ibis Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
ibis Lagos Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,352 reviews

tripadvisor

TripAdvisor Rating 3.5/5

350 reviews

Disappointed

Customer review rating 3.8/5

Ini Solo - 11/10/2019 AccorHotels review

The hotel is in a state of disrepair. I was in Lagos for one week, and I only saw mosquito once which was at the hotel. There were bug in the toilet. The windows were not cleaned, rot in service panel, fire doors left open, fire route blocked and used as storage. It was a total mess, and a charge of 30,000 Naira was not justified at all. I moved out the next morning, to a less expensive hotel and I did not see that level of disrepair. If you're not ready to go see for yourself, I have pics, to show you, in case you think I'm making this up.

Dear Ini I., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs

Customer review rating 3.8/5

F. A. Business - 10/10/2019 AccorHotels review

The Air-conditioner was left for too long so the room was extremely cold that I couldn't even lay on the bed. I have to double my clothes before I could lay down to sleep. also the passage to the rooms are not really smelling nice. please try and get good air freshener for the passage areas.

Dear A. F., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. We apologize that the room was too cold for you and that the smell of the hallway was not pleasing to you. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr

Customer review rating 3.8/5

Prince Business - 01/10/2019 AccorHotels review

Sloppy and phone manner poor

Dear Timi P., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 3.8/5

Chi Solo - 01/10/2019 AccorHotels review

I enjoyed my stay

Dear Chinelo O., Thank you very much for your review regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.8/5

Alice Business - 01/10/2019 AccorHotels review

Your hotel staff were very friendly and welcoming. Polite and always wearing a smile. I asked to be alerted at 11 to wake up and get ready and Precious did wake me up exactly on time.

Dear Alice L., Thank you so much for your feedback regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very poor standard

Customer review rating 3.8/5

Kay Business - 29/09/2019 AccorHotels review

There was no towel in the room No wifi access in the rooms...

Dear Olukayode A., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very friendly staff; all was prepared as requested on time

Customer review rating 3.8/5

H. Business - 27/09/2019 AccorHotels review

journey was as expected; we booked the room to be ready on time and check-in express all was prepared as expected; the service was as we are use to it; FRANCE level!

Dear Jean-Jacques H., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 3.8/5

Ese E. Solo - 22/09/2019 AccorHotels review

Staff are very friendly,toons are very comfortable and neat. Nice meal Environment was friendly

Dear Ese E., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I am Obligded

Customer review rating 3.8/5

Obasi O. Solo - 17/09/2019 AccorHotels review

It was good

Dear Obasi O., Thank you very much for taking out time to leave us a review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The front desk personnel were very professional and helpful the reasons I always use this place.

Customer review rating 3.8/5

J. A. Friends - 15/09/2019 AccorHotels review

Pleasant

Dear Amadasu J., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 3.8/5

O. D. Solo - 12/09/2019 AccorHotels review

I had a great experience

Dear D. O., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I have used the hotel many times and so I expected what to find. AVERAGE

Customer review rating 3.8/5

Ebrima S. Business - 12/09/2019 AccorHotels review

It was an average experience. The staff are nice but a lot of improvement is still needed.

Dear Ebrima S., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok

Customer review rating 3.8/5

Jonny Business - 11/09/2019 AccorHotels review

Room was satisfactory but the breakfast was very disappointing

Dear Jonathan M., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would also be grateful if you can contact us with more details about the breakfast, as it will help us tackle the issue swiftly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfactory

Customer review rating 3.8/5

James Business - 08/09/2019 AccorHotels review

Very good customer service

Dear James T., We very much appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr.

Customer review rating 3.8/5

Robert S. Business - 08/09/2019 AccorHotels review

It could have been better if the internet connectivity was that slow and the water heater kettle in the room was clean. Aside that I slept well and had a good meal

Dear Robert S., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry to hear that you had issues with our WiFi, and that the kettle was not clean. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The services were just fair

Customer review rating 3.8/5

Ayodiran Solo - 08/09/2019 AccorHotels review

It's ok but the quality of services is going down. For instance NO toilet floor towel and bathing soaps were provided in the room.

Dear Ayodiran G., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

RATHER DISAPPOINTING ATTITUDE FROM STAFF AND UNBECOMING OF PREVIOUS VISITS TO IBIS HOTELS WORLDWIDE

Customer review rating 3.8/5

Yega Couples - 05/09/2019 AccorHotels review

THE STAFF[A LADY] AT THE CHECK IN DESK DEMONSTRATED VERY LIMITED UNDERSTANDING OF PROCEDURES AND MISINFORMED ME ABOUT ARRANGEMENTS FOR THE SHUTTLE SERVICE TO THE AIRPORT. THE SHUTTLE SERVICE BECAME A TAXI SERVICE WITHIN THE SPACE OF 4HOURS. LASTLY, SHE REFUSED TO ISSUE ME WITH A PAYMENT RECEIPT FOR MY STAY WITH THE EXCUSE THAT I HAD BOOKED THE ROOM VIA HOTELS.NG; I AM NOT EVEN CERTAIN SHE LOGGED MY LOYALTY POINTS WITH HER HORRIBLE NASTY ATTITUDE. I REGRET VISITING TH HOTEL IF THAT IS THE LEVEL OF TRAINING AND WELCOME ONE GETS AT THE DESK.

Dear Adegboyega D., Thank you for taking the time to tell us about your experience at the ibis Lagos Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Was satisfied with the attention given at the reception & quick response to checkin .

Customer review rating 3.8/5

Michelle Business - 03/09/2019 AccorHotels review

Serene , the meals were OK. Rooms were kept very clean

Dear Venkata M., We really appreciate your comments regarding your stay at the ibis Lagos Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My Experience

Customer review rating 3.8/5

Segun D. Business - 30/08/2019 AccorHotels review

Satisfying

Dear olusegun D., Thank you very much for taking out the time to leave us a review We are glad that you have a satisfying stay in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfactory

Customer review rating 3.8/5

O. O. Business - 26/08/2019 AccorHotels review

Satisfactory

Dear O. O., Thank you very much for your review.. We are happy you had a satisfactory stay, and we hope your next visit will be much more pleasant than the previous one. Sincerely,
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