Hotel - Novotel Taipei Taoyuan International Airport
Novotel Hotel Novotel Hotel

Novotel Taipei Taoyuan International Airport Hotel

4.0/5 2,085 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 3825.00 TWD Non member rate
From 3825.00 TWD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • TAOYUAN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 516 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 37 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 11,160 reviews

Our guest reviews for Novotel Taipei Taoyuan International Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,085 reviews
Adrien Couples - 12/01/2019 AccorHotels certified review
« A Good Stay With a Few Quirks »

First of all, the hotel staff is incredible. Their attentiveness and general customer service was outstanding and they deserve hearty praise for a job well done. The room was satisfactory but not perfect. I noticed that there was some crumbs on the floor which brought the cleanliness of the room into question. Room service was prompt and delicious; however, the beer did not come with a bottle opener. I resorted to using a spoon to open the bottle. While the experience was certainly humorous it is worth noting that there needs to be a bottle opener in the room or the room service should open the beer before leaving. Finally, the bed was very firm. I recognize that this is a matter of taste but my preference is for a bed that is slightly softer. In totality a good visit. I will definitely defer to the Novotel the next time due to the customer service.

Motoaki Y. Business - 12/01/2019 AccorHotels certified review
« Rest room »

Decoration of toilet was not perfect. Toilet brand is cheep.

C. B. K. Families - 11/01/2019 AccorHotels certified review
« Good customers services and rooms. »

Good

Michael B. Solo - 10/01/2019 AccorHotels certified review
« It's always a pleasure staying at this hotel. »

I have had the opportunity to stay at this location several times over the past year. Every stay is seamless from beginning to end. It's a convenient location and the staff is amazing. I always feel very welcomed and treated very well. They even remember how I like my eggs cooked in the morning without asking!

Victor H. Couples - 09/01/2019 AccorHotels certified review
« Good food average room for the price. »

The breakfast buffet was great but staff was too few. Rooms were average for the price I paid. I was sorry not to be able to book directly. Seems that China has interfered in preventing me from booking. I had to call a friend in Taiwan to book for me.

Anonymous Couples - 09/01/2019 AccorHotels certified review
« So so »

1. Things broken: like shower head, magic glass, glass door creaking. 2. Cut corners in room amenity: No wash towel, no body lotion, no napkin for self service tea or coffee drink. 3. Room cleanness: long female hair on the floor in bathroom, mold, mildew, and stain spots in shower and stain spots on carpet. 4. Except the handicap ramp to hotel side walk from MRT station, no ramp to wheel suitcases when walking out MRT to hotel side walk. The hotel is not as high standard as several years ago when we stayed there.

Anonymous Couples - 08/01/2019 AccorHotels certified review
« Poor in general, quality can't match to room charge »

Quality of slipper is unbelieable. Breakfast starts 5:30 AM, yet only 70% of service is ready when available to guests. Noodle stand starts 5:56Am, pork ham isn't available till almost 6AM, chef still cleaned cooking steel platform around 5:40. Poor performance. Manager responsible for breakfast in charge should either be fired or demoted. Towels are overly used thin. Overall performance can't match room charge

John J. Solo - 08/01/2019 AccorHotels certified review
« Have stayed many times and always pleased to return to this hotel. »

Hotel well maintained and the staff extremely helpful and friendly. Great spa and gym area. On time shuttle buses appreciated very much.

Danny Families - 08/01/2019 AccorHotels certified review
« Okay »

We had a very long wait at check in. There was only one staff member checking a long queue of people in and out and we counted 11 staff behind the desk. I don’t know what they were doing but they were not helping customers.

Cari Couples - 08/01/2019 AccorHotels certified review
« Perfect location »

Very nice and comfortable room. Great shower. Super location

Heidi Solo - 07/01/2019 AccorHotels certified review
« Comfortable, Relaxing, Great for layovers »

Excellent experience from the hotel shuttle transfer between hotel and airport, outstanding service at check-in where the staff noticed I was traveling alone, but was assigned a twin-bedroom, and offered to switch to an available single-bed room so I wouldn’t feel odd with an extra empty bed. The room was very well maintained by housekeeping, so overall, it was an excellent experience.

Zad Y. Y. F. Couples - 07/01/2019 AccorHotels certified review
« Short one night stay »

I'm satisfied with the overall service quality received from the staffs over there from check-in till check out during my one night stay before I flying back to my home country.

clwinnie Family - 07/01/2019 TripAdvisor review
« Customer Service is very poor »

I am an Accor Platinum holder and I felt that the customer service in Novotel Taipei is lacking. In many sense and which I will not elaborate one by one here. But one of thing is if there is no preferential treatment for the Accor Card holder while checking in this hotel, I strongly advise to take down the Priority Check in For Accor card. I was lining up on this counter but was asked to go to the next one simply she is conveniently there. I am into sales and customer service. Don't think know that customer is important. I guess training will be good for all of the front desk staffs. Thanks.

Mumoftoddlers Families - 06/01/2019 AccorHotels certified review
« Hotel is conveniently located close to airport, don’t expect a 5* hotel experience »

The room was clean but very basic. The hairdryer was very slow and it took me a while to discover the tissue box. The food at The Square, South Wing was very average and you would expect higher quality from Novotel. We were very disappointed with the Hawaiian pizza which looked like it was made from frozen pizza and the carbonara pasta which was very dry. The staff were friendly and helpful which made the experience more pleasant. I would not recommend this hotel to anyone unless they need to take an early flight or arrive on a late night flight and need accommodation close to the airport.

Bb Business - 06/01/2019 AccorHotels certified review
« For a short stay ok! »

Just for overbridge the waiting time for connecting flight ok. The moldy bathrooms are fixed that time. The quality of food ( breakfast) in the lounge was again not good. I was happy that bred selection a little better, but bred was hard like stone. Also butter was old!! No go! For that price not good enough!!

Y. Families - 06/01/2019 AccorHotels certified review
« OK »

Room is OK. Breakfast is so so.

Dave Solo - 06/01/2019 AccorHotels certified review
« Very comfortable stay. Had a little trouble with toilet, but no a big deal »

Checkin and checkout excellent. Very comfortable bed and pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Rubecca A. Solo - 05/01/2019 AccorHotels certified review

Great place for resting when you have a few hours of stopover after a late night and long haul flight!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Rebecca Couples - 04/01/2019 AccorHotels certified review
« Fantastic short layover »

We arrived in Taipei at 4:30am and given our 9 hour layover we decided to book a room at the Novotel to refresh and catch up on some sleep. Staff at concierge were friendly and accommodating. Although we were not able to check in until 7am, we enjoyed a delightful and expansive selection of food at their buffet breakfast. The room was modern and thoughtfully appointed with everything we needed for our stay. It was clean and the shower and bed was divine. Only a few minutes from international airport, we did not regret our stay at the Novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Anonymous Couples - 04/01/2019 AccorHotels certified review
« Extremely Professional & Welcoming Service. »

We were greeted promptly with a huge smile and an extremely welcoming attitude by the check in staff. She proceeded to explain how the hotel bar was having a New Year's party, and pre-booked a taxi for us after enquiring if we would be needing one upon check-out. These little considerate acts were definite bonus points! As an Accor Plus member with a cake voucher for my birthday month, ordering and redeeming a cake was flawless and easy as well. Novotel Taoyuan has the best Novotel service I have ever experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss A., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 3825.00 TWD Non member rate
From 3825.00 TWD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates