Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 2,917 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,094 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,917 reviews
David S. Business - 10/08/2018 AccorHotels certified review
« Overall good »

Only the food lets you down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback overall but very kuch appreciate your feedback on the food. I will share your comments with our team. We are currenly reviewing our brekfast offering and this will be in place shortly, with dinner to follow soon after. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Emily Couples - 08/08/2018 AccorHotels certified review
« Disappointing »

Not impressed - shoddy room, dirty pool area (plaster on floor by pool, blood on floor in changing room, plaster cracking in pool), house keeping didnt replace toiletries / toilet rolls in room. Reception wouldnt answer their phone when calling for toilet roll. Reception unhelpful locating car parks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations on so many aspects; please allow me to express my sincerest apologies. I am very sorry for the issues you experienced in particular with the level of housekeeping and cleanliness in areas of the Hotel. This is not acceptable and please be assured that we are taking the appropriate measures to address the various problems to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Joanne Friends - 08/08/2018 AccorHotels certified review
« lovely hotel and facilities »

The experience was very good, with a one issues. Bathroom was really large, but with a tiny shower cubicle. There was no lid on the toilet; faecal matter will travel up to 6' when a toilet is flushed - therefore the whole bathroom would have been covered The sink was too small to fill the kettle - so had to use a mug to transfer water from the tap to the kettle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

J L. Families - 07/08/2018 AccorHotels certified review
« Lack of Communication »

When booking we made some request That were confirmed by email these hard not been carried out when we arrived to after much discussion our room was changed to meet promised requirements . I emailed several times before arrival only twice received a reply and when I tried phoning several times it was always automated then hold for 30 mins before I gave up .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and I am sorry that it had such an impact. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences as clearly this is not acceptable. Clearly something has failed in the reservations department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Na Couples - 07/08/2018 AccorHotels certified review
« Disappointing, not good value for money. »

Poor location; visible wear and tear; disappointing facilities (gym has minimal equipment, very small, pool for swimming only, no poolside facilities); noisy; housekeeping very visible; staff mostly lacking in good customer service skills and some rude; overall impression is of an inexperienced staff that requires better management / training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as clearly we failed on many apects of your stay which is both disappointing and embarrassing. Please rest assured that we are taking the appropriate measures to address the various points and problems you have highlighted and prevent future occurrence alhtough there are some that I am not in control of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Steven M. Business - 07/08/2018 AccorHotels certified review
« mr »

fantastic as always, staff here are some of the best i have ever dealt with and i use a lot of hotels in my industry of work. 1 ongoing problem i have is the room television is not great, few channels and loses connection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and such great comments especially regarding thet team, who are vitally important to the Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Inote your comments on the TV. We are looking at an upgrade of this key facility in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Mrs C. Couples - 07/08/2018 AccorHotels certified review
« Comfortable »

Well organised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and some great comments as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Simon B. Couples - 07/08/2018 AccorHotels certified review
« One night stay. »

Managed to get a great deal through the website. Just £99 for a double room, 3 course meal and breakfast!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and great comments and delighted you enjoyed one of our special deals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Michelle H. Business - 06/08/2018 AccorHotels certified review
« Excellent service, fabulous room and a great hotel overall »

Friendly staff from start to finish. I had dinner in the lounge area with a colleague and the ambience was lovely. The staff were very engaging as well. The only hiccup was the order we placed for dinner. We ordered off the specials menu and both had the same fish dish as it did not contain any meat (as we are both vegetarian). However when the food arrived it had chorizo on both and I actually bit into mine not realising it was meat. Luckily I spotted it quick and the plates were taken back and the staff apologised and quickly rectified the situation. Just make sure you get your specials right for future guests. Apart from that I had a wonderful stay and the room was superb (room 353). Keep up the excellent hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and negative as we strive to continuously improve the quality of our services. It is unforgiveable to have served you meat in the vegetarian meal. I am both deeply embarrassed and upset by this and can only thank you for the positive manner in which you have reported it to us. I am pleased however that the team responded but the matter should not have arisen and I extend my sincere apologies to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with the correct food being served. Yours sincerely, Graeme Barclay General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review

Great hotel - we received a complimentary upgrade. Good nights sleep and excellent breakfast. Staff really friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and some great comments which we are all very grateful for. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of my team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Philip S. Families - 05/08/2018 AccorHotels certified review
« Satisfactory »

Room was big and comfortable. But the air conditioning didn't cold the room to make is comfortable for sleeping in. The hotel did provide us with an electric fan which helped a bit. Also the room for 4 people was only supplied one set of shampoo and shower gel. I also asked on of the chambermaids in the corridor for more but no more was provided. Regarding the high room temperature because of the hot spell of weather during our stay. I feel this would have been helped if the maids had left the curtains closed and left the air conditioning on after servicing the room. But a the air conditioning is card activated this was not possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations and that you had some issues. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The AC for the Hotel has been supplmented by additonal units this summer to assist in providing the expected level of cooling through this hot summer. I am sorry that it did not meet your requirements. I will discuss with the Housekeeper the set up standards for family rooms as this is not acceptable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Andrew W. Families - 05/08/2018 AccorHotels certified review
« Excellent service ! Poor facilities failure »

the swimming pool was broken . Temperature was freezing as the device was broken ! Disappointed really as this is why we booked the hotel ! My son is 2 and we couldn’t be in there for longer than 15 minutes as it was freezing . The lift at the front of the property was broken which meant we had to carry the pram up the stairs to the hotel . Not once did a member of staff offer to help ! We bought milk from a shop down the road on the Tuesday for my son , it was stored in the fridge in the room , come Thursday it had gone off as the fridge was faulty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. There was a mechanical fault with the pool heating system, but rather than close we maintained the facility safely although it was cooler than expected. The lift at the front entrance is due for replacement shortly and for this again I am sorry that the team did not offer assistance. I also further apologise for the fridge being broken in your room, and this has subsequently been repaired. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Anonymous Solo - 05/08/2018 AccorHotels certified review

Clean and comfortable. Though gym and swimming pool facilities could use updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking at plans for the future to improve the swimming pool and changing areas and some works start in the next couple of weeks on poolside to improve the experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Family - 05/08/2018 TripAdvisor review
« Room Too Hot »

Room was big and comfortable. Reception Staff were welcoming and helpful. Location was good for the Harbour festival. But the air conditioning didn't cool the room to make is comfortable for sleeping in. The hotel did provide us with an electric fan which helped a bit. Also the room for 4 people was only supplied one set of shampoo and shower gel. I also asked one of the chambermaids in the corridor for more but no more was provided. Regarding the high room temperature because of the hot spell of weather during our stay. I feel this would have been helped if the maids had left the curtains closed and left the air conditioning on after servicing the room. But the air conditioning is card activated this was not possible. Also there was no information in the room on the hotel facilities and how to use them. The TV Remote Control wasn’t fully functioning and I noted that another guest had the same problem when I was at the Reception Desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pws10 Many thanks for you review. I am delighted that you found that the room was to your liking and the team looked after you. The AC has been supplemented by additional units to ensure that we meet the needs of the guests durung this period of excessively hot weather. We have noted your comments and on most occasion the bedrooms curtains are closed to reduce the solar gain. I am sorry that the guest information card was missing in the room and that you experienced issues with the TV remote. This is not acceptable and I am very sorry. I hope we will have the oppporunity to welcome you back to the Hotel in the near future. Kind regards Graeme Barclay General Manager

Simon J. Business - 03/08/2018 AccorHotels certified review
« Very poor reception staff-disorganised »

Booking not recognised as being pre paid- not resolved in a timely manner. Room had ventilation noise, moving room was not easy and first move was to a even more noisy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you encountered bothon reception and the ac issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Sam Business - 02/08/2018 AccorHotels certified review
« Good hotel and location »

A good stay comfy bed and everything I needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are launching an improved breakfast offering in mid August so look forward to you experiencing an improvement then. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Hugh T. Families - 02/08/2018 AccorHotels certified review

Comfortable hotel in a convenient location. Familg room was great for our grandson and ourselves

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr t., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Josh H. Couples - 01/08/2018 AccorHotels certified review
« Mr »

The check in staff was very confusing with the payment for the car park telling me I was paying for the parking and didn’t charge me for it which caused confusion on checkout when I thought I had paid when I disputed this Magda the receptionist was very rude and unhelpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Anonymous Business - 01/08/2018 AccorHotels certified review
« Good »

Great location for Upfest and the harbour. Clean and nicely decorated hotel and room. Room service good and staff helpful. Would stay here again and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Pip Families - 31/07/2018 AccorHotels certified review
« Pleasant stay »

Pleasant stay high chairs not available straight away at breakfast staff had to fetch from elsewhere. Breakfast choice ok but unexciring. Lovely quiet clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa R., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and of course ensure that we have high chairs immediately available to assit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

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