Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 3,003 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,552 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 3,003 reviews
Shane Business - 12/12/2018 AccorHotels certified review
« not what I expected »

Pool etc out of action, Ground floor all looks good. but rooms very dated not what I expect from the brand privilege room. Frankly very disappointing and not worth the money

Mark K. Business - 12/12/2018 AccorHotels certified review
« Check in too slow »

I arrived on the evening of Mon 3/12 at about 6 pm. As usual, the check-in queue extended across reception. It took 15 mins to shuffle to the front of the queue and check in. It's always the same if turning up at this time and there has to be a better way. More staff would help. I did notice a priority desk for Accor Club members but nothing seemed to be happening there. Apart from this everything was ok

Annoyed Families - 12/12/2018 AccorHotels certified review
« Super loud DJ plays in the bar until 1am - so good luck trying to get some sleep! »

I stay at Accor hotels reasonably often and always leave feedback. This is my first negative feedback. If the hotel is going to host large Christmas parties for people not staying at the hotel, and turn the bar into a nightclub, with dancefloor and DJ playing super loud music until 1am, which can be clearly heard throughout the hotel, then it should have the courtesy to warn customers who have booked to stay at the hotel that they are unlikely to be able to get any sleep until the music ends at 1am, and give those customers the opportunity to cancel and book elsewhere. Especially when the customers are a family with a 5 year old! It is simply not acceptable for a hotel (whose main purpose is to provide rooms for people to get some sleep), to not warn customers they are turning the hotel into a nightclub for the duration of their stay. When I complain about this to reception, they just ignore me. Add this to the very poor and misrepresented room service breakfast - cafetière coffee turns out to be two cold pre-poured cups of machine cappuccino coffee which is undrinkable. Luxury muesli is infact plain granola. No cutlery to eat the breakfast with, or butter or jams, so I have to go down to reception who tell me to get it myself from the breakfast room, begging the question, why did I bother to order room service!?! On the plus side, the bar staff were very good given how busy the bar was. The room was fairly large. However, being an Accor Hotels loyalty member, this was a very disappointing experience, from what is normally a reasonably good experience. This was our first and last time booking at this hotel, and our next trip will be with another chain. If Accor has such disregard for its guests, then I will spend my money elsewhere.

Robert K. Couples - 12/12/2018 AccorHotels certified review
« Excellent position good parking and comfortable rooms and quiet. »

Good experience very poor breakfast cold and unedible so very disappointed.

Wendy B. Friends - 12/12/2018 AccorHotels certified review
« great value and friendly service »

very comfortable rooms staff were very helpful. only downfall there were a lot of xmas parties that night but the staff laid us a table away from them and the noise

T Z. Families - 12/12/2018 AccorHotels certified review
« Disappointed »

Booked this stay for my daughters birthday as we were going out elsewhere. The main reason we booked this particular hotel was because of the swimming pool, only when we checked in we saw a sign at the desk stating it is out of use. At NO point before the stay was I informed, the only email I received was regarding online check in. We was informed by reception staff about a ‘sister’ hotel which also has a pool that we can have access to so we continued with our plans and when we returned to go and use the other hotel swimming pool, we were told that last entry is at 7 pm even though it closes at 8pm .None of this was relayed to us at any point so we left it. Now trying to explain to a 7 year old on her birthday whilst dressed in her swimming costume that she cannot go swimming did not go down well at all! Although credit to a lady called Fatima at reception as she really tried her best to help. When checking out we asked a gentleman called ‘Flavious’ to speak to a manager, he called someone on his mobile phone and said that the car park charge of £15 can be waived for the inconvenience caused. Management didn’t even have the courtesy to come and speak to us face to face instead just tried to fob us off. So we insisted to speak to the manager once again so he called again on his mobile phone and the manager offered 20% off, at this point We had been waited for a while so I decided to start loading the car. Upon returning my wife said the manager still did not come but gave us a free stay to use within 6 months. This was agreed and I specifically asked Flavious about the car park charge and he stated ‘don’t worry everything has been taken care of and you won’t be charged’ . I was told that I would receive an email with a voucher immediately, after checking my emails constantly nothing was sent to me and a day had passed so I decided to call mercure Holland house in Bristol only to be put through to a operator after waiting for a while to be told that they cannot transfer my call to the hotel and to call back. I tried again and when I finally got through there was no manager present so I called back the next day and once again no manager was there! After a couple of days later I received the email with a voucher attached so I didn’t bother to chase up anymore. A few days later I checked my bank statement and £15 had been deducted from my account for the car park!! So I called the hotel AGAIN and asked for someone to refund this amount, the lady called Madria said there was no manager on duty to authorise the refund (surprise) and that Flavious who is a assistant manager will be on shift in the morning and he will call me to sort this mess out. I gave my mobile number aswell as my wife’s number just in case I was unable to answer as I was at work the following day, but I did not receive any calls regarding this matter. So I called the following day and spoke to the same lady Madria who was suprised as she passed on the message. I should not have to be chasing these issues up especially when my daughters birthday was ruined, I feel deceived and lied to and I certainly do not feel like a valued customer! If I had known about the pool prior to my families arrival I would of changed the hotel, I understand there can be a fault but this whole experience from start to finish was horrendous and unprofessional, not to mention my daughters disappointment. I am never normally one to complain, but this whole thing was a shambles. I look forward to hearing from you.

Anonymous Solo - 11/12/2018 AccorHotels certified review
« Check if there are any functions being held before booking. »

Noisy. There was a function downstairs on the evening I stayed. The music was playing (very loudly) until 1:00 am. Had I been warned about this when I checked in, I would have at least been prepared for it.

Greig J. Business - 11/12/2018 AccorHotels certified review
« Not as good a stay as usual. »

Usually given a quieter room. Room was on ground floor and in a really noisy area. Having to go to work at 0100 in the morning this wasn't really ideal. The telephone in the room did not even have a lead into the wall so could not be used. Had to walk to reception to order some room service. Ordered a CLUB sandwich and some crab cakes. Actually got a STEAK sandwich which was also quite cold when it arrived.

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Great Stay »

Staff were helpful and polite. We arrived early and were accommodated.

Ma S. Couples - 11/12/2018 AccorHotels certified review
« Good experience »

Nice quite room good breakfast. Plesant stay.

Mal H. Couples - 11/12/2018 AccorHotels certified review
« A pleasant stay »

As always friendly courteous staff willing to assist when needed. The last time we visited this hotel (same time last year) little changes have been implemented, which we noticeable at breakfast - help yourself to tea? using the machine coffee is fine but you really need boiling water for tea. The fruit prepared seemed less choice than before. I did request poached eggs whcih were the normal high standard.

Dipesh Business - 11/12/2018 AccorHotels certified review
« NOT FEELING VALUED »

due to a Christmas party there, did not feel valued. Tried to order food and this was a tough ask for them., Having tried from 8.45pm to order, we ordered our food. After receiving our soup we were told that the main would not be sent as the chf had closed the fryers down. This message came to us at 10.01!!!!!!

Gareth Business - 11/12/2018 AccorHotels certified review
« Nice hotel and good room, shame pool out of action »

I received a complementary room upgrade, which was nice. However the main reason I chose the hotel was for the pool, which was put of action. The staff were courteous and helpful.

Luke P. Couples - 11/12/2018 AccorHotels certified review
« If 0 was an option I’d select that. »

In a word - awful. Ive emailed Accor hotels, I don’t expect anything to be done about it so I want write about the experience on here again.

Jim Couples - 11/12/2018 AccorHotels certified review
« Very enjoyable. Thanks »

Great.

René Business - 10/12/2018 AccorHotels certified review

Friendly reception, comfortable room, good bathroom, excellent breakfast. On the minus side, I don't think a 4* hotel should have fiddly clip-on hangers. The lighting in the bedroom and bathroom is adequate, but the spots are not well located. Queues to check in and check out.

Titian Solo - 10/12/2018 AccorHotels certified review
« Good »

Good hotel room, shower drainage and power of shower could have been better

Nicholas A. Friends - 10/12/2018 AccorHotels certified review
« Relaxed weekend »

Relaxing. A bit noisier than normal but with Christmas party season it was to be expected

Adrian M. Business - 09/12/2018 AccorHotels certified review
« Average service, means avarage stay! »

The hotel itself is great, but, line most experiences, its all about the detail, and with hotels its the service and attention to detail that takes it from average to great.

Richard H. Solo - 09/12/2018 AccorHotels certified review
« OK overall »

Overall in line with expectations, except the wellness centre, which was a joke.

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