Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 2,920 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,119 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,920 reviews
Smd Couples - 15/08/2018 AccorHotels certified review
« Lovely room but tight on the tea/coffee/milk/sugar and car park hard to find »

The room was lovely and very large. Even though we were facing the road, there was no noise from it. The shower was fantastic. However on arrival the car park was not signposted and was therefore difficult to find and, once we had found it, it was not clear whether or not we had to pay in the car park itself. As we were only staying overnight to attend a wedding, we were not in the room for long but even so there was insufficient tea/coffee for us. I realise we could have requested more but I would have expected there to be sufficient for an overnight stay for two people as standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Garnev Deputy General Manager

Alicia D. Couples - 15/08/2018 AccorHotels certified review
« Didn’t appear to be a 4-Star hotel to us? »

My boyfriend and I travelled to Bristol for his birthday and when I made the booking I made it clear that it was his birthday and if there was anything special the hotel could do, would be greatly appreciated. Instead, we were greeted with a particularly cold welcome from the front desk staff who weren’t very friendly. After we checked in to our room, we realised we’d been given a room facing the back end car park and bins of the hotel. It wasn’t particularly pleasant to look and considering it was a special occasion, we were disappointed. Also, our room was in poor condition with a panel even missing from the bottom of the desk. This worried us even more when we saw rats scurrying about outside the front of the hotel! We’ve stayed at other 4-stars hotels in the past and when it’s been a special occasion, the staff have gone that extra mile, even if it was just a box of chocolates or welcome drink in the room. We expected more from a reputable brand like Mercure and overall were disappointed with the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a complimentary return voucher , which you will be able to redeem for a future stay with us. If you accept my offer please just respond to the e-mail and i will organise for the voucher to be e-mailed to you. I trust you will accept this in the manner in which it is offered as a gesture of good will . Thank you for bringing the matter to my attention and looking forward to welcoming you again in the near future. Sincerely, Nikola Garnev Deputy General Manager

Paulina Solo - 15/08/2018 AccorHotels certified review
« Very good location, an amazing experience »

Food first class in good price. Hotel is situated very near city centre few min walk or 1 bus stop. Stuff super nice and what to say swimming pool was a cherry on the top of a cake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Fiona Families - 13/08/2018 AccorHotels certified review
« Good location, pleasant staff »

Nice hotel good location. Clean room but very disappointed with the standard of the shower cubicles. We booked two family rooms and both showers were smelly and the tiles/grouting were filthy and require re-grouting. There was also a smell from the drains when using the shower. Poor standards for this hotel. I'm sure house keep are aware of the showers, the hotel needs to act to improve their standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice R., Thank you for taking the time to share your feedback. The comments are most comprehensive and each point will be discussed with the Departmental Managers concerned. We hope to welcome you back to our hotel in the near future. Sincerely, Nikola Garnev Deputy General Manager

Michael F. Couples - 13/08/2018 AccorHotels certified review
« Fine »

The kettle in our room didn’t work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and commenst and I am sorry that the kettle was faulty in the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially focussing on the initial arrival and check-in experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and you will notice the improvements in this key area. Yours sincerely, Graeme Barclay General Manager

Jane D. Families - 13/08/2018 AccorHotels certified review
« Comfortable spacious rooms and friendly efficient staff. »

Happy with the roomph & attention from staff. Did not have breakfast in the hotel as the cost seemed extremely high for what we wanted - small portions of maybe one or two items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane D., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Garnev Deputy General Manager

Anonymous Solo - 13/08/2018 AccorHotels certified review
« Efficient »

Fast check in. Good price. Fitted all my needs. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and very kind comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Toni B. Friends - 13/08/2018 AccorHotels certified review
« Miss »

I visited the mercure for my 25th birthday I have had an awful few weeks and really needed cheering up. I booked a spa revival break when I called the spa they told me they only had two appointments at 2.00 and 2.30. This wasn't great as we couldn't book in our room until 2pm but seeing as it was the option I took it. However due to heavy traffic we were slightly late I called beforehand to tell the spa. We were then told only one of us could get a treatment at 6.30 which begrudgingly we took. When we checked into in the room we were very pleased about the size but unfortunately there was an horrendous smell of rotten eggs. I called down to reception and asked them for air freshener. They called back shortly after and said we would have to change rooms. I asked if the room would be alot smaller and she explained it would so we declined. We then went out to celebrate my birthday and arrived back around 11.30pm and found it hard to sleep as our floor was extremely loud. On my birthday morning (11th August) was pleased to get to breakfast and the variety of food available however could not eat any bacon or sausage as they were under cooked. I overheard a few other guests who were attending a wedding at the hotel saying the same thing so I knew it wasn't personal preference. I decided not to mention it to staff as everyone was extremely friendly and I felt extremely deflated. I was really looking forward to staying at another mercure as I've previously loved it but was deeply disappointed and to be frank it ruined my birthday.

Js Families - 13/08/2018 AccorHotels certified review
« Great, really friendly staff and good facilities. »

Lovely hotel, the people that work here were all really friendly and helpful. Very comfortable bed and nice sized family room with fast wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Garnev Deputy General Manager

Paul Couples - 12/08/2018 AccorHotels certified review
« Fantastic stay from start to finish »

Fantastic stay made to feel welcome from the moment we were checked in by Bernat, to the welcome and service at the bar by Francisco and Valentin. Thank you for a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular the three you mention in detail. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Maria S. Friends - 12/08/2018 AccorHotels certified review
« Great »

Really enjoyable stay. Would have liked more eating options - we arrived back following a show and there was no bar menu. We ordered from the room service option but was disappointed. Would have like a nice sandwich or even cheese and biscuits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are revising our food offering and will ensure that we take on board your valued feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Nick B. Couples - 12/08/2018 AccorHotels certified review
« Lovely sturdy and quiet hotel let down by the housekeeping's attention to detail »

Stayed many years ago and first return visit. I Like the building as the rooms are big and you don't hear other guests...it's a sturdy place. I enjoyed having a privilege room with free minibar and Nespresso machine even though I didn't book it. I do think the room housekeeping is not as good as it should be. Dusty window sills, (of which there is a very long one), toilet not completely clean... sink with poor drainage. Forgot to replace an obviously enpty loo roll... crumbs that we dropped were not vacuumed up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and very much appreciate the detail in your feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and will discuss in detail the housekeeping feedback which is very poor.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Anonymous Families - 12/08/2018 AccorHotels certified review
« Met my requirements »

Very simply did what I needed it to do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and that we can achieve a 5 star rating from you. Yours sincerely, Graeme Barclay General Manager

Ron Families - 11/08/2018 AccorHotels certified review
« Very enjoyable with friendly , helpful staff »

We stayed at the hotel as a last minute stop-off on our way home from Wookey Hole and were really pleased with the location and facilities. Although the exterior was nothing special, once inside the hotel opens up into a modern, well presented reception that thoroughly deserves it's 4 stars. The staff were welcoming and helpful and we were really happy with the size and layout of our room. Our visit to the pool was not as much fun as we would have hoped as there had been an issue with the heating which meant the water was pretty cold. However the kids still had fun! We had the half board package so ate in the restaurant. It is a great idea to have board games available to keep the kids occupied whilst waiting for dinner - We took full advantage! Service in the restaurant was excellent and the food was lovely. Breakfast was also we'll organised and the staff were again very helpful and friendly. Great hotel, lovely staff and extremely enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team as we really focus on at this time of year is to ensure that we provide the right enbvironment for everyone. I am soirry the pool was a bit colder than normal, but that matter has been addressed. Thank you for all the positive commnets on the aspects of the stay, we really do appreciate it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yous sincerely, Graeme Barclay General Manager

Patricia R. Couples - 11/08/2018 AccorHotels certified review
« a wonderful break in a lovely hotel »

given an upgrade to a privilege room that was absolutely stunning, service faultless, lovely breakfast. Will certainly be booking another visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback and review. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our collegues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

David S. Business - 10/08/2018 AccorHotels certified review
« Overall good »

Only the food lets you down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback overall but very kuch appreciate your feedback on the food. I will share your comments with our team. We are currenly reviewing our brekfast offering and this will be in place shortly, with dinner to follow soon after. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Graeme Barclay General Manager

Emily Couples - 08/08/2018 AccorHotels certified review
« Disappointing »

Not impressed - shoddy room, dirty pool area (plaster on floor by pool, blood on floor in changing room, plaster cracking in pool), house keeping didnt replace toiletries / toilet rolls in room. Reception wouldnt answer their phone when calling for toilet roll. Reception unhelpful locating car parks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations on so many aspects; please allow me to express my sincerest apologies. I am very sorry for the issues you experienced in particular with the level of housekeeping and cleanliness in areas of the Hotel. This is not acceptable and please be assured that we are taking the appropriate measures to address the various problems to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Joanne Friends - 08/08/2018 AccorHotels certified review
« lovely hotel and facilities »

The experience was very good, with a one issues. Bathroom was really large, but with a tiny shower cubicle. There was no lid on the toilet; faecal matter will travel up to 6' when a toilet is flushed - therefore the whole bathroom would have been covered The sink was too small to fill the kettle - so had to use a mug to transfer water from the tap to the kettle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

J L. Families - 07/08/2018 AccorHotels certified review
« Lack of Communication »

When booking we made some request That were confirmed by email these hard not been carried out when we arrived to after much discussion our room was changed to meet promised requirements . I emailed several times before arrival only twice received a reply and when I tried phoning several times it was always automated then hold for 30 mins before I gave up .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and I am sorry that it had such an impact. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences as clearly this is not acceptable. Clearly something has failed in the reservations department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

Na Couples - 07/08/2018 AccorHotels certified review
« Disappointing, not good value for money. »

Poor location; visible wear and tear; disappointing facilities (gym has minimal equipment, very small, pool for swimming only, no poolside facilities); noisy; housekeeping very visible; staff mostly lacking in good customer service skills and some rude; overall impression is of an inexperienced staff that requires better management / training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as clearly we failed on many apects of your stay which is both disappointing and embarrassing. Please rest assured that we are taking the appropriate measures to address the various points and problems you have highlighted and prevent future occurrence alhtough there are some that I am not in control of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Graeme Barclay General Manager

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