Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 2,885 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 8,006 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,885 reviews
Mrs D. C. Friends - 12/07/2018 AccorHotels certified review
« lovely hotel but the air con was not worth having on room was unbearably hot. »

good location nice staff and breakfast was good

Lucy H. Business - 11/07/2018 AccorHotels certified review
« Uncomfortable - Worst nights sleep I have had in a long time. »

My stay in the Bristol Mercure hotel was very disappointing. When we arrived we were not explained things properly we wanted to go to the pool for a swim and went down with our room key which didn't work. We then had to queue up again at reception which was a long wait as only one receptionist to be told we had to fill in a form to get a different card to enter the pool. I think this should have been explained at check in. The biggest problem for me was the room the air conditioning had completely broken and the windows do not open. We asked for fans which were delivered but they honestly did not help cool the boiling hot room at all. Normally I wouldn't be too bothered but on this occasion I desperately needed a good nights sleep as I was sitting a 3 hour exam in the morning in your hotel. The mattress in my room 106 was incredibly uncomfortable and you can feel all the springs through it. All in all this added to not sleeping a wink! As I am complaining I will just add that the toilets in my room and reception and by the exam rooms did not flush properly. The overall stay was disappointing mainly because of the heat. I would appreciate someone responding to this complaint I had to sit my exam totally exhausted and I hope to god it did not effect my score which is what I am now worrying about. lu… 07… Kind regards, Lucy

Jackie, D. Business - 11/07/2018 AccorHotels certified review
« Clean and efficient »

Overall it was a very good experience. In the middle of a heatwave it would have been nice to have air con that worked properly and wasn't too noisy to leave on over night. Staff were efficient and pleasant. The room was clean and comfortable. Breakfast was adequate, slightly cold and I had to request decaf coffee. It was VERY expensive for what it was.

Richard Business - 11/07/2018 AccorHotels certified review
« Friendly with a East European twist »

Quite enjoyable. The room was great - very large and with a great view. However their was problems with the air conditioner (all the guests seemed to be complaining), the breakfast was hit and miss(food sometimes cold, coffee machine out of order), the TV in the separate room had a menu permanently displayed and you could not clear this so it was effectively not usable. Reception was generally good if a little strict (Fridrika came across as quite abrupt at first but I think its just her general manner and her aim to appear efficient as opposed to it being personal towards me). A couple of the waitresses seemed disinterested in their jobs at breakfast but I can imagine that its difficult to remain always upbeat in that environment.

S. Families - 11/07/2018 AccorHotels certified review
« Hot. Not cared for didn't feel like a guest »

The Ac in the room broken the fridge broken. We had a small fam for a huge double deluxe room for my partner and 2year old some. We order a bucket of ice and within 10mins ice water asked to be move or anything else could do the reply was no.

Mr A. R. Couples - 10/07/2018 AccorHotels certified review
« Paid premium price for DBB one night,extreemly disapointed, no hospitality, no service - soleless and empty. No one cares- what has happened to this hotel? »

I have worked in the hospitality industry for over twenty years and I know how disappointing it is to receive poor feedback. I do trust you receive my candid comments constructively so they may Improve your standards and service at Mercure Holland House. Secondly I would appreciate your consideration of compensation that reflects the severe disappointment which ultimately spoilt a special night away. Check in, Fatima, this took around twenty minutes, there were two receptionists. There was no interaction, no welcome, no apology for the delay, no information about dinner, the leisure facilities or breakfast. "No, I said what's your surname", was interruption and reply from Fatima when I began to spell R..O..B...(R.), as requested. Full payment was then taken from my card without the option to authorise the card that would have otherwise allowed a room charge facility. We queued again for another 15 minutes to register the car we parked, "did you do this yesterday?" well no I've just arrived. Five minutes of typing and silence followed until, "that's it". Incidentally I queued a further ten minutes to find out how to use the pool, there must have been ten other guests waiting, we were told, "its handover time", ok, but where's the apology its basic customer service. Why not speak to all the customers waiting, handle their requests and then hand over? During this time the "duty manager" strolled through the queues with no attempt to assist the struggling reception team. There was a sign Pool closed on Sunday for maintenance, after overhearing another guest vent her frustration and refuse a free drink for the inconvenience I began to wonder how all the guests would be compensated. So, what a pointless additional cost we incurred to pay for an extended check out the following day, intended to enjoy the facilities and extend our one night away. One key factor was to book a reputable luxury hotel with a pool. The Pool water was dirty, not a pleasant experience, again no one explained we needed change for a locker so we took our chances leaving clothes in an open one anyway. I called reception from the bedroom, the call was unanswered and cut off, this takes around 6 minutes by the way. I tried again, the same happened. In an attempt to establish what our dinner allowance was I called room service. They advised we can have anything. I queried this, the staff member checked and advised we can spend £22 pounds each, I decided to visit the restaurant to view a menu to be advised, "its just one menu, everywhere, bar and restaurant" (Urban menu) We dined before 8pm, however the restaurant was now full and we had a pleasant booth in the bar. Surprisingly two menus were presented, (table d'hote and the Urban) but when I asked about the buffet which we overheard the waitress describing to another table the reply was, " oh I forgot to tell you". Our order for drinks and food was taken, although there was some pressure to also order a dessert at the initial stage with the mains - I wasn't sure if I wanted one yet. After 20 minutes I politely asked to a waitress to chase our drinks that had not arrived. We waited 5 minutes more until a Becks Blue and Coke were delivered, shortly followed by our steaks. Well presented, standard good and satisfaction checked. However did the waitress really think we wanted Latte coffees mid meal after just delivering our drinks, I watched her going to every table from the bar all the way to then ask us!! All of the guests seemed to have issues with smelly rooms, failed air con despite the assurance on Trip Advisor that the new cooler was in place, fortunately our air-con worked. We met another guest that asked us to witness the poor condition of the room they occupied, it was terrible, so we were actually very fortunate indeed. The Housekeeping staff we encountered in the corridors were the only "smiley" staff. Standards of cleanliness were good and met expectations, until I discovered that there was no mattress protector, no pillow protectors, one bath robe also had an unpleasant stain. By now I am really struggling to justify the £270 rate for one night. Room service breakfast was delivered to our room at the time requested. The cooked breakfast quality was very good; here come the shortfalls..there were no sauces or condiments, the orange juice was not freshly squeezed, no charcuterie, enormous cheese platter for one, 15 cheese slices. I phoned to ask for the pot of tea because just a pot of water was delivered - warm water, I may add and warm coffee. Promptly a knock at the door revealed a tea bag, just a tea bag in its packet and two glasses of milk that the staff member had just realised were also missing. Did we really need two overflowing sugar bowls? There were no side plates or butter knives so we washed the cutlery after eating our cooked food, to spread butter and jam and used a saucer for the toast. There were no cereal spoons, we had soup spoons. Completely underwhelmed we decided to leave before midday, naturally we queued at reception to be checkout by Fatima. A £5 tray charge was due and I requested a refund for the late check out we had no cause to take advantage of, only to learn ( from the new sign) that the pool would be closed on Monday now because of all the complaints, too late for us to unpack and reconsider. A call to Sylvia confirmed that £15 could be refunded) Surely basic reception skills include customer satisfaction checks, but alas no. I was very frustrated and had to again, politely comment - "actually we haven't enjoyed our stay at all, thanks for asking, I hope to highlight our stay to head office", with regret this wasn't a compliment and other guests surrounding the desk only mirrored similar tales of dissatisfaction. This has to be the first time ever that I was pleased to leave. I consider my opinion to be a true account of our stay and I hadn't anticipated mentally conducting a mystery guest visit for a leisure break. In closing we left with sadness that this hotel was once a flagship in the portfolio with a team that were proud to exceed the guest's expectations. We are extremely dissatisfied and again with much regret I have to reiterate that this did not represent true value for money in any way, neither did it give me confidence to book with the Mercure brand again. in closing, I look forward to receiving a reply that may restore my confidence and do trust that there is further consideration to refund my stay.

London V. Business - 10/07/2018 AccorHotels certified review
« comfortable & convenient »

Nice comfortable room, friendly staff, convenient for the station. Pool was a great bonus but would benefit from maintenance (eg poolside shower broken) and attention to cleanliness.

Joanna L. Friends - 10/07/2018 AccorHotels certified review
« The rate for rooms was quite high but the rooms were not well prepared, the TV did not work in room 445 and the air conditioning did not work in any of our there rooms- 440,441 and440, on a very hot night it was intolerable. »

I am glad to receive this email asking for feedback as I had intended to write a letter of complaint. The hotel has good sized and well furnished rooms and a very pleasant lounge area and bar, however it is promoted a s a spa hotel. They was only a basic pool and gym available outside of bookings for treatments, I consider this does not constitute a spa hotel where the expectation would be to have access to steam rooms, sauna, jacuzzi etc when accessing the ' facilities' inclusive of the cost of the rooms. When we checked in we found our three twin rooms where not well prepared with only one set of towels in the bathrooms and nothing in the fridges. In room 445 the TV did not work and was described by a hotel member of staff as a not a little bit crap but a lot crap. We stayed on Saturday 7th July and it was hot day and night. The rooms had sealed window, not windows that could open and the air conditioning was not working, hence the rooms were extremely uncomfortable during the night and we did not sleep well. Fans were provided when we complained but were not voluntarily offered and seemed in short supply. In view of the rate we paid for our rooms it was a very disappointing experience and I expected more tan an apology from the hotel management but no offer of compensation was made at the hotel on check out. I feel compensation for the failure of air conditioning and a suitable environment to facilitate sleeping ( after all that is the main point of a hotel) is necessary.

E B. Couples - 10/07/2018 AccorHotels certified review
« Poor air conditioning, warm mini fridge, shower did not drain however good location »

The location of this hotel was fantastic, however the air conditioning failed to cool the room at all and with no possibility to open a window this made for an uncomfortable night. The mini fridge with complimentary water inside was only slightly cooler than the very hot room. The only way to cool off was to take a shower however the drain was blocked and the shower tray quickly filled with water. On check-out we were not even asked by staff how our stay was.

Kelly C. Couples - 10/07/2018 AccorHotels certified review
« No air con no apology »

Check in was ok. Left 1 let in the air con when we went out for dinner. Came back around 1am and the room was boiling hot. Rang reception to change rooms. She said a room on floor 1 was cooler. So packed up our stuff and moved downstairs. The new room stank of sick and was just as hot. We also ordered a drink from room service which arrived and we had to pay cash for which was fine as we hadn't left a card however at check out the receptionist tried to say we hadn't paid. Apparently after a few phone calls the guy who took our money had also posted it to the room. Again no apology about this or the air con being broke. All in all a very disappointing and hot uncomfortable stay with very poor customer service. Will not return.

Churchtown B. Couples - 09/07/2018 AccorHotels certified review
« Great location comfortable room »

Satisfactory

Rhian Couples - 09/07/2018 AccorHotels certified review
« Great »

Qucik and easy check in, polite service at the bar

A Business - 09/07/2018 AccorHotels certified review
« well below standards »

While coffee capsules had been replaced my room was not cleaned: bed not done, bathroom not cleaned, there was a urine smell in the bathroom (not mine I must add). It smelt of smoke in the reception area. Generally speaking the hotel looked 'tired' (damp in lobby toilets, shower tiles with dirty grout, etc...). The bed was not comfortable. Not the standard I had expected from an Accord Mercure hotel.

Dee Families - 07/07/2018 AccorHotels certified review
« Nice hotel, attention to detail not so »

Booking made originally for 2 nights, reception only had one then proceeded to charge premium for second night! Ordered 3 bar meals with drinks, overcharged! Bar staff rectified after a 12 minute wait. In the evening bar was closed early, the only way you could acquire drinking water was room seevice Breakfast for this type of holiday was poor Room was comfy but very hot

Sam Couples - 07/07/2018 AccorHotels certified review
« Fantastic stay in a beautiful hotel with extremely helpful staff »

We visited the hotel for our wedding anniversary and my BIRTHDAY. We checked in to be told we had been upgraded and the room was sublime. It was clean, spacious and everyone was lovely to us. Will definetly be back again.

Anonymous Business - 07/07/2018 AccorHotels certified review

Despite phoning the hotel to ensure that they had my loyalty card number and being told by the hotel reservation team that they had put it on my booking. On arrival I was again disappointed that my platinum card number had not been added instead a classic card number had been inserted, As a result of this none of my hotel preferences had been taken into account when alocating a room. The reception team as always tried to sort it out. .

Gav M. Business - 06/07/2018 AccorHotels certified review
« Good stay »

Second stay this year, another comfy and quiet room. Great food. Only one minor issue, awoken at 1am by room service who had come to the wrong room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin Mr M., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House - Hotel & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Garnev Deputy General Manager

Anonymous Couples - 05/07/2018 AccorHotels certified review

Upon arrival at the hotel we were greeting with a large queue to check in and 2 staff members trying to check all guests in. After an approx 10-15 minutes wait to check in I was over charged by £40.00 for the room. When I challenged this the trainee behind the desk began to argue with me a little saying that the total cost on my email confirmation was incorrect and that the additional £40.00 charge was correct. This made me feel very upset and stressed. Another member of staff came over and told the trainee it was a system error and took me to the other desk and refunded me. I had to wait 3-5 working days for this to be refunded which was an inconvenience. There was no apology or anything for this embarrassing situation, having a large queue of people behind me waiting and for the trainee to be selling me I was wrong when actually I was correct was very embarrassing. I would like you to explain to me why this happened. Also whilst in the pool on Saturday night, we arrived at the pool at approx 10:15. There were 2 young girls probably 12 year olds alone in the pool completely unsupervised with no parent at the pool side or in the pool with them. These young girls were actually going over to your other guests and splashing them in the face with the water, along with shouting, screaming and even spitting in the water. I don’t think this alone gives a great impression of your hotel and of the Mecure brand!! I look forward to hearing from you. Kelly S.

Stylianos H. Business - 05/07/2018 AccorHotels certified review

The hotel was fine. I didnt have any major issues about my stay there. The staff were very polite and very willing to interact with customers. My only issue was tht the room seemed a bit dated in relation to other Mercure's I have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stylianos H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Garnev Deputy General Manager

Travel B. O. B. O. G. Business - 05/07/2018 AccorHotels certified review
« Not a great experience »

My shower didn't work properly and I had no iron in the room! And the air conditioning didn't work properly either! Not a great experience .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Des G., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Garnev Deputy General Manager

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