Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

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4.0/5 2,864 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,910 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,864 reviews
AccorHotels certified review
Chloe Couples - 13/06/2018
« Nice night away »

We stayed as an package with the spa, our evening meal we had that was perfect nice choice of food and the deal was really good!! They only thing that let it down for us was the swimming pool!

AccorHotels certified review
Richard K. Couples - 13/06/2018
« Hot and cross »

Marred by temperatures across hotel and a grumpy Fatima on reception.

AccorHotels certified review
Tony M. Business - 13/06/2018
« lovely hotel ,well situated »

Quick check in. Nicely decorated. Easy access to city centre

AccorHotels certified review
Anonymous Friends - 12/06/2018
« Celebrating 40 th birthday »

Smooth check in, friendly staff, excellent atmosphere, accommodated a large party. And allowed us to mingle, celebrate in the lobby...

AccorHotels certified review
Anonymous Families - 12/06/2018
« Enjoyable! »

This isn't the first time we've stayed & we have yet to be disappointed. The only down of our most recent stay was several fire alarms on the first night that scared my children. Obviously this couldn't be helped!

AccorHotels certified review
Graham S. Business - 12/06/2018
« Wonderful »

A very professional level of service

AccorHotels certified review
Claire C. Friends - 12/06/2018
« okay »

all was great except for the rubbish air con in room 132, which barely worked. it made for a hot and restless night. Parking charges are very high

TripAdvisor review
Solo travel - 12/06/2018
« Very hot rooms »

The first room I went to, I could not bear the heat, even with the air conditioning on full. To be fair to them, when I rang down to reception and asked if there was anything I could do about it, they moved me to another room, which was still very warm, but nothing like the first one (and I am somebody who usually feels the cold !!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am sorry that your recent stay was marred by a breakdown in one of our cooling units that has unfortunately affected a number of bedrooms for which I can only apologise. I am sorry we were unable to resolve the issue during your stay but I am glad we managed to offer you a room that was acceptable at the time. The unit has now been repaired and the air conditioning is restored in all bedrooms. Should you decide to stay with us again, please do not hesitate to contact me directly on H6698-RD@accor.com. Kind Regards Nikola Garnev

AccorHotels certified review
Daniel H. Business - 11/06/2018
« Slow and frustrating »

Service was slow and appeared un-interested. Tuesday just before 19:00. Wait to check in took over 15 mins. One person on reception a joke. Room allocated was noisy and smelled of smoke directly on leaving. I was told it's because its close to staff smoking or the doors and it 'drifts', but no-one smokes in the room.

AccorHotels certified review
Anonymous Friends - 11/06/2018
« Good »

Staff were excellent Facilities very good in the hotel but the air conditioner did not work and the room was far too hot and unable to open the windows. Returned too late at night to do anything about it.

AccorHotels certified review
Patrycja Business - 11/06/2018
« Miss »

the rooms was not bad, but the cleaning was poor. we staid in the hotel 5 nights without properly working air-condition. it was so hot that even with a fan on we couldn't sleep properly. joke about the air-condition!!!!!

AccorHotels certified review
Chris D. Families - 10/06/2018
« Great »

Great day/night in Bristol. Rooms were well sized and fully equipped. On the night we stayed the fire alarm was activated and the hotel evacuated, even this was done efficiently and quickly with minimum disruption. Overall great stay and would definitely recommend.

AccorHotels certified review
Alan S. Couples - 10/06/2018
« Room stiflingly hot »

Arrived at 1 o'clock (before normal check-in time) in order to get a parking space. Went in to Reception to pay for parking, and got checked in; very pleased. However on getting to the room we found it stiflingly hot, with no opening windows. Tthe snowflake icon and turned aircon to coldest setting and went out (leaving card in "power slot" to keep aircon operating). Bottom line is room never cooled down one jot. Sleep was all but impossible because of heat. Spoilt the experience.

AccorHotels certified review
Paul Families - 10/06/2018
« Pleasant but non existent Air Con in the rooms »

We stayed for a wedding on a hot weekend. Whilst the overall facilities were good, the air con in the rooms was not! Temperature in the main hotel was kept at a good temperature however so the aircon was working.

AccorHotels certified review
A B. Couples - 10/06/2018
« Lovely Stay »

Really Nice room, Reception Staff could be a bit more friendly and happy but overall, the hotel was really clean and modern.

AccorHotels certified review
Ruth H. Couples - 10/06/2018
« Great hotel in a great city. »

Our stay in Bristol was over 2 nights and we had a ball! My husband and I love the city for its food, music and rich history and culture. We visit a few times a year, as it is only a short trip for us via car. We have stayed in various hotels in the city and have frequented Holland House many times. It is situated in the perfect place for us as it is a short walk into town but quite enough at night to have some peace from the usual city noises. My only whinge is the bed and pillows. These were very hard and we both struggled to get comfortable for our 2 night stay. We both walked around Bristol like a couple of Max Wall impersonators. But there are plenty of great walks so...can't complain. Good eeeeveninggg!

AccorHotels certified review
John B. Business - 10/06/2018
« Mr »

The room was way too hot, the air conditioning was blowing warm air and did not respond to the controls. The windows do not open. Eventually the fan went off, and having kept the door open, it became just about tolerable. The hotel was fully booked so moving to another room was not easy. By the time one was found, I was busy doing revision for an exam I was taking in the Open University exam I was taking in the morning, and didn't want to have to pack up and move by then.

AccorHotels certified review
Kevin M. Families - 10/06/2018
« Awful Stay »

An absolutely awful stay that will probably stop me staying in Mercure hotels again. Due to no air conditioning working in the room, we moved room to something worse. At no stage were we offered a fan or water or anything to cool the room. We had a two year old with us, and used his temperature on his monitor which showed the room temperature was 29 degrees. Completely dissatisfied.

AccorHotels certified review
Anonymous Business - 09/06/2018
« Nice enough hotel with everything expected of a good hotel »

Staff were helpful though checking in times can take a while even if not many in the queue. Good facilities such as a gym and pool. Rooms nice and open though somewhat dated. Good parking facilities. Nice breakfast

AccorHotels certified review
Brian Families - 09/06/2018
« Good staff but facility weakness shows. »

The staff were consistently friendly, helpful and sevice oriented. The facilities consitently showed their age.

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