Mercure Bristol Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,101 reviews
Mercure Bristol Holland House Hotel & Spa
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Hotel extras

  • Central location with excellent transport links and on site car parking

  • High end newly refurbished event suites on a dedicated events floor with lounges & break outs

  • The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.

  • Dine in the Urban Bar & Kitchen and relax in our indoor heated pool or fitness suite.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Holland House Hotel & Spa

Redcliffe Hill
BS1 6SQ
bristol
united kingdom

Tel: +441179689900

Fax: (+44)117/9689866

Contact email

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS :   Bristol Bus & Co REDCLIFFE HILL

  • By train

    BPW At 7km / 4 miles

  • By train

    BRI At 1km / 0 miles

GPS :51.447341, -2.591025

Currently, close to our hotel

Cardiff City Hall, visit

From 01/01/2013 to 31/12/2019

At 41 km

Hay Festival, literature festival

From 23/05/2019 to 02/06/2019

At 41 km

Cardiff Castle, visit

From 01/01/2019 to 31/12/2019

At 41 km

Our accommodations

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Classic double room

  • Max. number of persons: x2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic twin or family room

  • Max. number of persons: x4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with kingsize bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior spacious room with kingsize bed

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with lounge area - 1 super king size bed

  • Max. number of persons: x2
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

MyRoom by Laura: Street Art room/ Standard double room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Brij: Cricket Room/ Standard double room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: International

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

The Urban Bar & Kitchen uses the finest local produce in order that you can enjoy unsung heroes along with some guilty pleasures

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more
Mercure Bristol Holland House Hotel & Spa Meeting Room

Our guest reviews for
Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

9,072 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,101 reviews

May 2019 weekend stay

TripAdvisor rating 4.0/5

Passenham Business - 15/05/2019 TripAdvisor review

Found the hotel staff helpful and breakfast lovely. Problem with toilet in room not flushing properly and the TV channels limited, not able to get any news programs or normal terrestrial ones. A little disappointed that although pool and Spa there was no Jacuzzi or steam/sauna facilities Toiletries standard but no shower cap

Thank you for rating the hotel from your recent visit. We are pleased you found the hotel staff helpful and breakfast lovely. We are looking currently to upgrade our TV system and there was a recent issue with the switch off of standard definition frequencies with the BBC channels specifically which has now been re-tuned. Next time you are visiting please let us know you would like a shower cap as we do have a stock of additional toiletry items items. Regards Steve

D. woolmington

Customer review rating 4.1/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

The hotel was fine the food in the restaurant was terrible under cook on complaint no cared

Dear guest... Thank you for taking the time to share your feedback. The comments are most comprehensive and each point will be discussed with the Departmental Managers concerned. We hope to welcome you back to our hotel in the near future. Sincerely, Nikola Garnev Deputy General Manager

Nice satisfactory one night stop

Customer review rating 4.1/5

Neil W. Couples - 13/05/2019 AccorHotels certified review

Stopped for one night on route to cornwall. Room spacious and fine , breakfast nice . Found pool to be a little weary looking with a tile missing on side of pool . Not enough loungers. £15 overnight parking i think is excessive but i dont like paying to park anywhere.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Great

Customer review rating 4.1/5

Anonymous Couples - 12/05/2019 AccorHotels certified review

Loved the upgrade but breakfast average

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Mr

Customer review rating 4.1/5

Anna Families - 12/05/2019 AccorHotels certified review

Parking was a nightmare, otherwise would have scored higher rating.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Overnight stop to cornwall

TripAdvisor rating 4.0/5

Neil W Couples - 10/05/2019 TripAdvisor review

Hotel was fine with location near to an upbeat area . Spa was ok but looked a little weary . Room was ok with a nice breakfast at a reasonable price. Price for parking was i thought expensive but i have a problem overall in general over paying to park

Thank you for stopping over on the way to cornwall and leaving a review. We do make a charge for parking as if we did not, there would not be enough spaces for our genuine overnight guests being so close to the City centre. We hope to welcome you again in the future Regards Steve

Very comforting

Customer review rating 4.1/5

Michelle S. D. Business - 09/05/2019 AccorHotels certified review

Wonderful, stayed with you in Feb , left my kindle in the room , I had contacted the hotel twice but they had the wrong email address for me . Asked the manager and they had my kindle still.

Dear Ms Swan Dyssanaika, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Could you please email a short description or a picture of your kindle to h6…? Please accept my apologies for having misspelled your email address. Kind Regards, Alessandro Tarabella Front Office Manager

Good hotel

Customer review rating 4.1/5

Vanessa Business - 09/05/2019 AccorHotels certified review

Good hotel with good amentities and location. Really like that it has a pool. Restaurant menu is a bit basic and didn't seem to match the hotel.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Overnight stay

Customer review rating 4.1/5

Anonymous Friends - 09/05/2019 AccorHotels certified review

I have stayed at the hotel before and I wanted to come again with friends. We had 2 rooms, nice and quiet, plenty of room, they tried out the pool and we had the breakfast. Staff were friendly and efficient.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Easy booking, friendly staff and comfy room

Customer review rating 4.1/5

David Families - 08/05/2019 AccorHotels certified review

Room was spacious and comfortable - hotel tv not great- not able to pick up any BBC channels after recent software update, bathroom was a little tired and mouldy. Dining area and reception look great, but other areas look worn, especially pool and changing rooms. Staff were great throughout - friendly and helpful. Lovely breakfast, diner was a little disappointing for the price paid.

Dear Mr Perkin, Thank you for the great review of our hotel! I am pleased that you found our staff welcoming and courteous, but disappointed to see that your dinner experience was not great. Please rest assured that we take seriously any feedback in order to look for improvements to the service that we provide. I hope to welcome you back to the Mercure Bristol Holland House Hotel and Spa. Kind Regards, Alessandro Tarabella Front Office Manager

Probably won't be back

Customer review rating 4.1/5

Amy Business - 08/05/2019 AccorHotels certified review

The food was nice, but not a great selection, staff weren't very welcoming upon arrival although they had the room ready for an early arrival. Once in the room there was a condom stuck on wall above the TV in my room, didn't say anything because I assumed staff didn't spot it, and after spending four nights there they still didn't spot it, so I would imagine it's still stuck to the wall for the next guest to view and think maybe it's a work of art. Otherwise the room was very cold and lots of damp windows with some black mold around and a constant smell of sewerage coming from the bathroom. So I more than likely I wouldn't stay again.

Dear Ms G., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sure that if we had been informed about the staff, we would have offered you a solution in order to improve your guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Tarabella Front Office Manager

Good overall

Customer review rating 4.1/5

Martin B. Families - 07/05/2019 AccorHotels certified review

Staff very helpful and nice. Bar was a bit slow when busy

Dear Mr and Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Lovely rooms, great food but noisy at night

Customer review rating 4.1/5

Pippa Couples - 07/05/2019 AccorHotels certified review

We stayed one night and thought the room was spacious, modern and clean. We ate lunch and breakfast whilst staying, both were very good. The down side to our stay was the noise in the corridors at night and early hours of the morning, doors were banging constantly.

Dear Ms H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Had a lovely time at Mercure Bristol Holland. Staff was extremely helpful

Customer review rating 4.1/5

Jaisekhar. K. Families - 07/05/2019 AccorHotels certified review

Very good especially the front desk team were very helpful and went out of their way to accommodate us on various things. Will highly recommend this hotel. Value for money. The buffet spread was also good. The only suggestions I have is that the menu can be changed as it becomes boring to have the same stuff all the 4 days.

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Very good as usual. But I do object to paying rip off car parking fees !

Customer review rating 4.1/5

David P. Friends - 07/05/2019 AccorHotels certified review

As above.

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Parking in Bristol city centre is generally chargeable and at times scarce so having our own car park is actually quite the convenience, our prices are on par with most central hotels and still significantly cheaper than others, for example 24 hours in any NCP car parks is £23. I hope to welcome you back in the near future to the Mercure Holland House Hotel and Spa. Kind Regards, Alessandro Tarabella Front Office Manager

overall good stay but disappointed with car-parking charge

Customer review rating 4.1/5

George Couples - 07/05/2019 AccorHotels certified review

Our stay was generally good and We were disappointed to find that we had to pay 15 pounds per day for parking. Very expensive and it was not mentioned in the hotel info page... It should be free for hotel customers.

Dear Mr K., Thank you for the great review of our hotel! Parking in Bristol city center is generally chargeable and at times scarce so having our own car park is actually quite the convenience, our prices are on par with most central hotels and still significantly cheaper than others, for example 24 hours in any NCP car parks is £23. I hope to welcome you back to the Mercure Bristol Holland House in the near future. Kind Regards, Alessandro Tarabella Front Office Manager

lacking customer skills

Customer review rating 4.1/5

Diane Couples - 04/05/2019 AccorHotels certified review

every day we had a complaint from our beds not being made, dirty crockery being left in our rooms. No clean towels left. No clean water cups in the bathroom. Sheets only changed once and that was because i asked for clean sheets.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Tarabella Front Office Manager

A great couple of days away made especially great by our stay at the Holland House Hotel

Customer review rating 4.1/5

Jo Couples - 04/05/2019 AccorHotels certified review

Lovely room Great breakfast Staff great

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

It was Ok.

Customer review rating 4.1/5

Paul J. Couples - 04/05/2019 AccorHotels certified review

Ok.

Dear Mr J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Good, comfortable, etc. but many TV chanels not available; coffee and tea not replenished initially; only two hangers in the wardrobe initially.

Customer review rating 4.1/5

Jeremy H. Business - 03/05/2019 AccorHotels certified review

Generally good.

Dear guest... Thank you for taking the time to share your feedback. The comments are most comprehensive and each point will be discussed with the Departmental Managers concerned. We hope to welcome you back to our hotel in the near future. Sincerely, Nikola Garnev Deputy General Manager
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