Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 2,967 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 72.00 GBP Non member rate
From 68.40 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,336 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,967 reviews
Simon G. Couples - 16/10/2018 AccorHotels certified review
« Missing the little things »

All good but the soft drink minibar was a let down due to there being 3 cans of pop and 2 bottle of sparkling water which neither of us liked so found the extra money paid for this not worth it

Anonymous Couples - 16/10/2018 AccorHotels certified review
« Hot room »

Facilities and cleanliness as to be expected from a Mercure hotel - very good. However the aircon system in the rooms isn’t good enough and should be updated. With two people showering and unable to open a window the room gets very stuffy and uncomfortable.

Business - 15/10/2018 TripAdvisor review
« Excellent Stay »

Efficient and welcoming reception. Room spacious and clean. Good bistro and restaurant. Well priced for the excellent quality offered. All you want and need for a business visit. Will visit again when in the area.

Maxine Couples - 14/10/2018 AccorHotels certified review
« Would have appreciated the Spa being attached to the hotel. »

A pleasant experience overall. Not reaslising the Spa was a separate building meant we were unable to get changed in our hotel room and had to put coats on to go next door, change and get dressed again to come back. We have had spa treatments previously where the Spa was attached to the fitness centre and we were able to enjoy the pool, jacuzzi etc and go straight for our treatment.

Gillian H. Solo - 13/10/2018 AccorHotels certified review
« good value for my money »

Pleasant everyone was very helpful

Jordan Business - 13/10/2018 AccorHotels certified review
« Not met standard expectation »

Cleanliness of the room was not up to standard. Failed to meet a generous request to have a few extra sachets of coffee or pods of milk

Shawna Families - 13/10/2018 AccorHotels certified review
« Disappointed »

I booked a spa break for my mother and myself as it was a birthday present, it was over £200 I paid for. We arrived at the hotel and half the package that was supposed to be included in the price was not. We had to explain reception what we paid for! The chef said it wasn’t available. The spa was not even in the hotel and it was away from the building near a main road in which you had to wear a robe and slippers and walk past the main road which wasn’t comfortable. There is no sauna or steam room, just a pool. The food was nice which was the only plus side of the stay but apart from that I wouldn’t go back.

Tel E. Couples - 12/10/2018 AccorHotels certified review
« Hotel, room, and food fantastic, very clean. Parking too expenseive »

On our arrival we were met with very friendly reception staff. Our room was very, very clean and comfortable. The breakfast was very good although a little expensive, and also the parking was much too expensive for guests. All staff were very polite, fiendly and professional. Overall a very good stay. Good swimming pool.

R B. Couples - 12/10/2018 AccorHotels certified review
« Excellent »

Lovely hotel in a good location, with very professional and helpful staff, with a fantastic room!

Anonymous Business - 11/10/2018 AccorHotels certified review
« Comfortable »

Nice hotel, liked the complementary upgrad. Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

S A. Business - 11/10/2018 AccorHotels certified review
« Mr S A. »

I paid my bill on arrival and was informed an invoice would be emailed to me when I returned the key in the vase on the reception desk. I double checked my email address. I returned the key as advised and no email at all. Hmmm ... not good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to leave a review. I am disappointed to read that we did not follow up your request. Please rest assured that I will pass on your valuable feedback to the team. In the meantime, I have just sent you your invoice. I hope you will give us another opportunity to better serve you in the future. Sincerely, Alessandro Tarabella Front Office Manager

Lee H. Couples - 11/10/2018 AccorHotels certified review
« Mr »

My stay at the Holland was was very good , staff were excellent . I stayed in a superior room which I thought was ok. Think it was overpriced considering the room. Swimming pool was ok think it needs updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Nick Business - 11/10/2018 AccorHotels certified review
« Excellent Customer Service »

Staff always polite, friendly and accessible. Breakfast/dinner food always consistently good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Q., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Alessandro Tarabella Front Office Manager

Mg Couples - 10/10/2018 AccorHotels certified review
« All good »

great pool, nice room, lovely breakfast

Judith L. Business - 10/10/2018 AccorHotels certified review
« Lovely hotel, central location »

Great rooms and breakfast has expansive choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like you to invite to share your experience on our TripAdvisor page. Please here you can find the link (https://www.tripadvisor.co.uk/Hotel_Review-g186220-d628111-Reviews-Mercure_Bristol_Holland_House_Hotel_Spa-Bristol_England.html) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Anonymous Couples - 10/10/2018 AccorHotels certified review
« Great stay but discovered I’d been overcharged when I got my credit card statement »

Very good but slightly marred by the fact that we were charged twice for one extra breakfast- by Reception and by the restaurant. When checking out I told the receptionist we should only be charged £25 (parking and one breakfast). He agreed, said he’d sort it out and email me to confirm. I never received the email and on my credit card statement yesterday the charge was £35. It’s only £10 but why didn’t he sort it out? Next time if it happens again I will insist they sort it out whilst I am there.

Cristy Friends - 09/10/2018 AccorHotels certified review
« Great value and great hotel »

Had an excellent spa stay at the Holland House! Clean, modern and bright interiors and the spa building was great. The gym and pool are a little small but still fine to use and the facilities were good and well maintained. Each member of staff we met were really lovely and couldn’t do more for you. We were upgraded for a tiny charge and the room was brilliant! Good attention to detail and really highlighted our trip! The dinner was excellent and part of the spa deal we had. Each course was well cooked, modern cuisine and tasty! Would definitely recommend to others and will stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to invite you to share your experience on TripAdvisor. Please find here the link to have direct access to our page (https://www.tripadvisor.co.uk/Hotel_Review-g186220-d628111-Reviews-Mercure_Bristol_Holland_House_Hotel_Spa-Bristol_England.html) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Martin Business - 09/10/2018 AccorHotels certified review
« An enjoyable stay »

The hotel was well situated, in easy walking distance of major attractions. Room was fine, I didn't have breakfast there. Staff all very courteous. Bar was a bit pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Gillian C. Families - 09/10/2018 AccorHotels certified review
« It was nice enough. »

It was a nice enough hotel although the bathroom could have been cleaner, the shower leaked quite a lot and the corner of the room which I assume was for wheelchair users was about half an inch deep in water. The shower, and particularly the sealant, was quite dirty and mildewed, the very small wash basin had no plug and I could see it was very dirty inside, likewise the overflow - could both use some bleach. The ledge under the television set had not seen a duster in quite a while. The room was a good size however and the beds were very comfortable and the cot was new and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Please rest assured that we take seriously every comment, and we have shared yours with our housekeeping department. We do hope to welcome you back to the hotel in the near future. Kind Regards, Alessandro Tarabella

Mosho Business - 09/10/2018 AccorHotels certified review
« Great package deal »

Truly wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 72.00 GBP Non member rate
From 68.40 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates