Mercure Bristol Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,084 reviews
Mercure Bristol Holland House Hotel & Spa
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Hotel extras

  • Central location with excellent transport links and on site car parking

  • High end newly refurbished event suites on a dedicated events floor with lounges & break outs

  • The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.

  • Dine in the Urban Bar & Kitchen and relax in our indoor heated pool or fitness suite.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Holland House Hotel & Spa

Redcliffe Hill
BS1 6SQ
bristol
united kingdom

Tel: +441179689900

Fax: (+44)117/9689866

Contact email

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS :   Bristol Bus & Co REDCLIFFE HILL

  • By plane

    BORNEMOUTH INTL At 209.2km / 130 miles

  • By plane

    BRISTOL At 12km / 7 miles

  • By plane

    CARDIFF At 88.39km / 54.93 miles

  • By train

    BRISTOL PARKWAY At 7km / 4.35 miles

  • By train

    BRISTOL TEMPL MEADS At 1.4km / 0.87 miles

  • By train

    TEMPLE MEADS At 0.5km / 0.31 miles

GPS :51.447341, -2.591025

Our accommodations

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Classic double room

  • Max. number of persons: x2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic twin or family room

  • Max. number of persons: x4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with kingsize bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior spacious room with kingsize bed

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Laura: Street Art room/ Standard double room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Brij: Cricket Room/ Standard double room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: International

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

The Urban Bar & Kitchen uses the finest local produce in order that you can enjoy unsung heroes along with some guilty pleasures

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more
Mercure Bristol Holland House Hotel & Spa Meeting Room

Our guest reviews for
Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

8,978 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,084 reviews

Malcolm

Customer review rating 4.1/5

Malcolm Solo - 18/04/2019 AccorHotels certified review

Excellent stay. Exactly what I expected from a Mercure Hotel, having stayed in their hotels in Edinburgh and Paris.

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

clean and convenient

Customer review rating 4.1/5

Emma Families - 18/04/2019 AccorHotels certified review

we stayed one night, the room was huge and clean. The bathroom a bit shabby with a huge crack in the shower tray and the toilet flush wouldn't work without a lot of effort

Dear Ms D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and taken note of your comments that have been shared with our Maintenance team. I hope to welcome you back to the Mercure Bristol Holland House Hotel and Spa. Kind Regards, Alessandro Tarabella Front Office Manager
Customer review rating 4.1/5

Johns Families - 16/04/2019 AccorHotels certified review

Apart from finding it hard to find somewhere to park, excellent

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Room

Customer review rating 4.1/5

Nicky Couples - 16/04/2019 AccorHotels certified review

We asked for a quiet room and that’s what we got.

Dear Ms C., Thank you for the great review of our hotel! I am glad to read that we fulfill you request. I hope to welcome you back soon at the Mercure Bristol Holland House Hotel and Spa. Kind Regards, Alessandro Tarabella Front Office Manager
Customer review rating 4.1/5

Charlie K. Couples - 16/04/2019 AccorHotels certified review

Great one night stay! Room was ready early and everything was great. Had the privilege room and all the extras were really good. The room was spotless and the staff were all friendly. Would recommend and definitely would stay again

Dear Ms k., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also would like to invite you to share your experience on our TripAdvisor page (https://www.tripadvisor.co.uk/Hotel_Review-g186220-d628111-Reviews-Mercure_Bristol_Holland_House_Hotel_Spa-Bristol_England.html) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager
Customer review rating 4.1/5

Anonymous Business - 16/04/2019 AccorHotels certified review

My only negative point is that I was woken at 2.45am by drunk, extremely loud and inconsiderate people, having a conversation outside my room, in the corridor. I could still hear them when they returned to their room (which I assume was either next to, or close to, mine). As I was attending a course the next day, I really didn't appreciate the disturbance. Not that I would have in any other circumstances to be honest. I realise that this inconsiderate behaviour is out of the control of the hotel staff, but it did unfortunately affect my stay and I am hesitant to stay again because of this. Otherwise, everything was very good and I have no other complaints.

Dear Ms H. Thank you for the great review of our hotel! We are glad that you overall enjoyed the stay, although the noise disturbance in the middle of the night. Our Reception team is 24 hours available and I am sure that if notified, we would acted in order to restore the quietness that all the guests expect to find in any hotel. I hope you will give us the opportunity to better serve you in the future. Kind regards, Alessandro Tarabella Front Office Manager

Good

Customer review rating 4.1/5

Peter J. Couples - 16/04/2019 AccorHotels certified review

Good location, friendly helpful staff and very good room with all the amenities. Only down side is the cost of the car park which has very limited availability.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Very pleasant stay in a good hotel

Customer review rating 4.1/5

Laurenceg Couples - 16/04/2019 AccorHotels certified review

Staff were efficient and friendly. Spacious room, clean and tidy. Very good shower. Breakfast was well organised, except coffee machines which had too long a wait to use and were slow.

Dear Mr G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Business trip

Customer review rating 4.1/5

Helen Business - 15/04/2019 AccorHotels certified review

I stay at the Mercure Holland House Bristol on a regular basis and do like this hotel. I stayed in a privilege room which was good, although I’ve stayed in nicer ones. The fridge in my room had been removed so my drinks weren’t chilled which was disappointing. I used the hotel pool in the morning. It was quiet and clean. I had the breakfast buffet. There was a good choice of items and the staff were friendly.

Dear Ms C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We had followed up with maintenance the issue with the fridge in your room. I am very sorry if this has caused any inconveniences. I hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Disappointing

Customer review rating 4.1/5

Aileen D. Families - 15/04/2019 AccorHotels certified review

Television channels didn't work Room service didn't tell me value of order - got a shock at the bar and it took 3 staff to remove drinks from the order, all of whom behaved as if I was stupid for not knowing the total from adding it up from the room menu. Housekeeping rinsed dirty glasses in cups in bathroom and replaced them in the room which I think is disgusting and we didn't have any more drinks in the room as a result.

Dear Ms D., Thank you for taking the time to share your feedback. I am sorry to read that you did not have a pleasant stay. Please allow me to express my sincere apologies. I have passed on your comments to our housekeeping and bar&restaurant team as we consider your feedback constructive in particular. In regards to the channels, unfortunately BBC updated the signal last week and we experienced some issues with the TVs. I hope you will give us another opportunity to better serve you in the future. Sincerely, Alessandro Tarabella Front Office Manager

ENJOYABLE AND CONVENIENT LOCATION

TripAdvisor rating 4.0/5

Jedda21 Couples - 15/04/2019 TripAdvisor review

The hotel was extremely good for a budget hotel but trying to find where to park to unload your baggage was a little difficult. Great location opposition the water and excellent view. Lots of wonderful restaurants very close at hand and very safe area.

Thank you for taking the time and trouble to write a review about your recent stay and appreciate the 4 star rating. We do have a main car park and an overflow car park at the rear of the hotel as well as a specific drop off bay at the front of the hotel. We are delighted you found the hotel convenient and in a safe area with good views. We hope to see you again in the future. Regards Steve

B.

Customer review rating 4.1/5

David B. Families - 14/04/2019 AccorHotels certified review

VERY DISAPPOINTED IN THE STANDARD OF THIS HOTEL. LOVELY AMBIENCE, WARM WELCOME HOWEVER THETV HAD NO BBC CHANNEL, WE REPORTED THIS TO BE TOLD THAT MAINTENANCE WOULD SORT IT BUT THAT EVENING NO BBC TOLD THAT BRISTOL AREA HAD NO BBC DUE TO FAULT BUT ACCORDING TO BBC WEB SITE THIS WAS INCORRECT. NEVER RECEIVED BBC CHANNELS. ONLY ONE SET OF TOWELS LEFT ON TWO OCCASIONS, BED NOT MADE ON THIRD DAY, ALL IN ALL NOT A GOOD EXPERIENCE WHEN REPORTED THE TOWELS TOLD SOMEONE WOULD SORT IT, HAD TO GO AND ASK A CLEANER TO GET ME SOME TOWELS, NOT A SATISFACTORY SERVICE. COFFEE AWFUL IN RESTAURANT. BOTTLE TOP AND PAPER UNDER DESK IN ROOM ON ARRIVAL STILL THERE 4 DAYS LATER WHEN WE LEFT. VERY DISAPPOINTING AS OUR SON HAS MOVED TO BRISTOL AND WE WILL BE MAKING FREQUENT VISITS BUT WILL HAVE TO FIND A BETTER HOTEL NEXT TIME

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Tarabella Front Office Manager

Nice stay, glad we booked it.

Customer review rating 4.1/5

C J. Couples - 13/04/2019 AccorHotels certified review

Really helpful staff, nice clean room, comfy bed, decent breakfast. Convenient location. Will stay there again if we visit Bristol.

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also would like to invite you to share your experience on our TripAdvisor page (https://www.tripadvisor.co.uk/Hotel_Review-g186220-d628111-Reviews-Mercure_Bristol_Holland_House_Hotel_Spa-Bristol_England.html) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

Good location and friendly, helpful staff

Customer review rating 4.1/5

Kathryn Families - 13/04/2019 AccorHotels certified review

Our Privilege room was very good (although a little cold). It was very spacious and comfortable and having a bath in addition to a shower was great. The staff we encountered were all very friendly and helpful, especially the reception staff. We also used the pool area, which was good, although the changing rooms were a little small and not that impressive.

Dear Ms W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Satisified Stay

Customer review rating 4.1/5

Kevin Business - 12/04/2019 AccorHotels certified review

Stay was good bar the minor issues below: Large towel in bathroom had holes in it. Remote control for TV batteries needed changing Breakfast - bacon and sausages weren't up to scratch compared against prev visits.

Dear Mr J., Thank you for taking the time to share your feedback. The comments are most comprehensive and each point will be discussed with the Departmental Managers concerned. We hope to welcome you back to our hotel in the near future. Sincerely, Nikola Garnev Deputy General Manager
Customer review rating 4.1/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

A comfortable night in an upgraded room

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Spoiled by some idiots in another room.

Customer review rating 4.1/5

Anonymous Business - 12/04/2019 AccorHotels certified review

The hotel and room was fine. However after complaining about the noise from an adjoining room once and your staff speaking with them, the noise continued and I was forced to pack my bag and go to reception to ask for another room at 1:30am. I was moved to a Privelege room on the ground floor, but this turned out to be by a set of double doors in the main corridor through which people were noisily coming and going until at least 4am and which banged loudly every time they closed. Result, no sleep. At all.

Dear Mr F., Thank you for taking the time to write a review about your stay. I am sorry to read that you did not have a pleasant stay due to the noise disturbance in the night. Please allow me to express my sincere apologies. I hope you will give the opportunity to better serve you in the future. Kind regards, Alessandro Tarabella Front Office Manager

Not bad.

Customer review rating 4.1/5

Tamworth T. Couples - 12/04/2019 AccorHotels certified review

Enjoyed the stay overall. Bar and service in the bar and restaurant was very good. Room was ok good sate of decoration. Strange fault with the TV system in the hotel. No BBC channels were available so no match of the day 2 in bed on Sunday.

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay although the issues that we had with BBC channels that now has been fixed. I hope to welcome you back in the near future at the Mercure Bristol Holland House Hotel and Spa. Kind Regards, Alessandro Tarabella Front Office Manager

Average Hotel, Convenient Location, Needs Some Refurbishing

Customer review rating 4.1/5

Thomas S. Couples - 12/04/2019 AccorHotels certified review

Pros: The check in was good, very friendly receptionist Upgraded to a privilege room Reasonable price Close to train station Spacious room Cons: Room in ground floor, close to reception hence very noisy as most of the guests seem to attend weddings or parties TV not working. Informed reception and they did nothing Some wear and tear visible - eg silicones in bathroom had mould at places Thin pillows, thin duvet, uncomfortable mattress

Dear Mr S., Thank you for taking the time to share your feedback. The comments are most comprehensive and each point will be discussed with the Departmental Managers concerned. We hope to welcome you back to our hotel in the near future. Sincerely, Alessandro Tarabella Front Office Manager

Very good service as always

Customer review rating 4.1/5

H. Couples - 12/04/2019 AccorHotels certified review

Lovely room, comfortable bed, great shower, good choices at breakfast and lovely swimming pool. Unfortunately bbc tv not working while we were there recently but otherwise a very good stay.

Dear Mr H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager
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