Hotel - Mercure Bristol Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel & Spa

4.0/5 3,058 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 66.50 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,861 reviews

Our guest reviews for Mercure Bristol Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,058 reviews
GrandTour34235428893 Couples - 20/03/2019 TripAdvisor review
« Fantastic weekend »

It was our anniversary, the hotel was aware and upgraded us into a lovely roomy bedroom with a separate sitting area. We were given welcome drink vouchers and chocolates in the room upon arrival. The bedroom was spotless , clean well maintained and looked out over the city. The staff were all very pleasant friendly and well groomed. Will definitely be going back.

Anonymous Business - 14/03/2019 AccorHotels certified review

New evening menu the best for quite some time. Thank you.

Ray A. Families - 14/03/2019 AccorHotels certified review
« Well placed hotel with friendly staff »

We were fortunate enough to be upgraded to a superior room which we appreciated. Staff were friendly, helpful & made us feel welcome. Bar served competitively priced food and drinks & was comfortable. Gym and pool were adequate if a little on the small side but enough equipment.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Short stay, everything was fine except for the invoice »

Everything fine, but as has happened before, I didn't receive an email invoice. I paid for the room on arrival so I thought it would be sufficient to just drop my key off in the box, but I never received the invoice. This has happened before.

kruegar2u Family - 14/03/2019 TripAdvisor review
« Visit my son »

Lovely Hotel I recommend this Hotel to anyone Good location easy transport right outside front doors ( bus ,taxi ) Just a real nice Hotel and we,ll be back it’s got good staff , car park and Spa we had a great deal

Our hotel has responded to the review
Our hotel has responded to the review

Dear kruegar2u, Thank you for the lovely review, we are delighted to read your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Kind Regards Nik Garnev Deputy GM

Anonymous Friends - 13/03/2019 AccorHotels certified review
« Good for most of stay »

Nice room. In quiet area so no nightly disturbances. Disappointed that someone put a do not disturb sign on our door, so our room wasnt cleaned on the Sunday. It seemed to be a theme in our group that housekeeping was a bit haphazard

Anonymous Business - 13/03/2019 AccorHotels certified review

Friendly service. Nice room. Very limited in-room facilities/supplies

Cj Business - 12/03/2019 AccorHotels certified review
« A great hotel in a great location »

Had a wonderful time, hotel is in a great location and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Comfortable, well located and friendly staff. »

Comfortable, well located and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Davido Friends - 12/03/2019 AccorHotels certified review
« A good experience »

Reception courteous and very prompt and helpful. Room nicely fitted, clean and well serviced. Lifts very efficient. Catering good though I would have liked to see a wider range of vegetarian. Dining room staff extremely good. The only weakness I found was in the bar where there were insufficient staff to deal with large numbers and it was possible for people to stand waiting without being served or acknowledged. Staff around the hotel were friendly and polite. My one serious complaint - not the hotel but the city; the traffic and directions were the worst I have ever encountered. Don't go there at rush hour!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

M59 Business - 12/03/2019 AccorHotels certified review
« Always pleasant to come back. »

As usual, comfortable and all needs well met. Service was very good and quicker than previous visits. Had problems with the air con - room freezing with it turned off during the day and it did not warm up very quickly when the air con was on, despite being turned up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for the great review of our hotel! We are glad that you had a pleasant stay, although the inconvenience with the air conditioning system. This has been reported to our Maintenance Team, which is having a look into the matter. We do hope to welcome you back very soon to our hotel Kind Regards, Alessandro Tarabella Front Office Manager

Nicolas L. Couples - 12/03/2019 AccorHotels certified review
« Theft at the luggage area »

My backpack got stolen from the luggage area. We arrived before the check out so we left our suitcase and backpack at the reception. The receptionist gave me tickets. When we came back, they could not find our backpack. The police is now in possession of the CCTV footage. There are some very valuable and sentimental items (2 apples mac book bro, 1 Nikon Camera, 1 Iphone, running shoes etc...) In the meantime our home keys were in that bag so we had to take a train earlier in the morning instead of later in the afternoon (so we paid an extra £20.40 for that as per attached receipt) and obviously call a locksmith in emergency to drill our 2 locks, let us in our home, and replace the locks (£630). We came to Bristol for the weekend with our 1,5 year old son, to have a break from London and as you can imagine this became an immensely stressing time for all of us. The DEPUTY GENERAL MANAGER Nikola Garnev is aware of this situation. He forwarded this case to the legal team and company insurance. For all the stress we have experienced, I would like to know what Accor Hotels could do in return for us (on the top of the reimbursement of our belongings and cost associated to the locksmith).

Denzil D. Couples - 12/03/2019 AccorHotels certified review
« Family visit »

Really good we’ve been here 4 or 5 times we like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Louise W. Friends - 12/03/2019 AccorHotels certified review
« Great service »

Lovely room, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Alessandro Tarabella Front Office Manager

Shelley Friends - 12/03/2019 AccorHotels certified review
« Classy, comfortable and affordable »

The hotel was exceptionally clean with high standards from reception and rooms to food and facilities. Very helpful staff and will be back again next year for another trip with my group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to invite you to share your experience on our TripAdvisor page (https://www.tripadvisor.co.uk/Hotel_Review-g186220-d628111-Reviews-Mercure_Bristol_Holland_House_Hotel_Spa-Bristol_England.html) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Tarabella Front Office Manager

S. K. Business - 11/03/2019 AccorHotels certified review
« staff helpful as ever »

enjoyed the full wonderful staff courtesy experience - thank you once again

Turkel M. Business - 11/03/2019 AccorHotels certified review
« Mr »

Great experience I had paid for a evening meal for one night however I got told on checking in it was for two nights I asked if they were sure and the front house said yes. It was a surprise then when I got charged for it which not nice.

Tracy Couples - 11/03/2019 AccorHotels certified review
« Very Good Stay »

We were welcomed well, room was lovely, swimming pool was very clean, warm and enjoyable. Food was very good. Total Stay was lovely.

Colin B. Solo - 11/03/2019 AccorHotels certified review
« Simply ideal »

Ideal online booking and confirmation, ideal city centre location, ideal parking included, ideal room, bed and facilities. Simply ideal.

April L. Couples - 11/03/2019 AccorHotels certified review
« Enjoyable stay spoilt by noisy guests »

Friendly staff, lovely room and comfy bed. Breakfast was very good too. Sadly our stay was spoilt but drunken guests in the room opposite who kept slamming doors throughout the night. We were unable to park in the car park too so had to drive around finding a space. Think you should suggest alternative places to park for guests as I'm sure this happens often.,

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