Hotel - Mercure Bristol Holland House Hotel and Spa
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Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

Redcliffe Hill 
BS1 6SQ  BRISTOL
UNITED KINGDOM

2,624 reviews
TripAdvisor Rating Based on 2,624 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 6,896 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,624 reviews
TripAdvisor review
Couples - 21/09/2017
« Mercure »

All round a great stay, only one problem, the air conditioning. Left early as the windows were sealed and the air conditioning only blew warm air ! The restaurant was good with a wide variety of food to suit all tastes.

TripAdvisor review
Family - 20/09/2017
« Disappointing »

There was no record of our booking when we arrived, even though I had booked direct on the website & I had the confirmation email/booking ref on my phone. The rooms are a little tired, and the lighting was a little suspicious with a cable trailing across the ceiling to the central light. The lights we're all or nothing, you couldn't seem to have just a few on, or only one of the bed lights, which made it very difficult to get our 3 year old to bed. The central areas of the hotel were very well presented, and breakfast was a good quality. Rooom service was slow but the food was OK when it finally arrived. Just the the rooms that let the hotel down.

AccorHotels certified review
Richard B. Business - 18/09/2017
« Well positioned nice, clean hotel »

Slight confusion over a bar bill between my colleague and I. He had my drinks charged to his room.

AccorHotels certified review
Emma Families - 17/09/2017
« Great stay »

Great stay as always. Staff during breakfast were especially brilliant. Made an effort with our baby and were efficient throughout the time we were in the restaurant.

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Lovely »

Disappointed to find there was no sauna but that was probably down to me not reading the full details. Parking was terrible not enough spaces.

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Very pleasant »

Staff were very helpful. However, I feel there should have been a swimming costume spinner in the change room for pool, especially if people have problems squeezing wet costumes. Also price of parking at hotel was a bit high.

AccorHotels certified review
Rt Families - 17/09/2017
« Very comfortable but some room for improvement »

Excellent service throughout Had an upgraded room which was excellent Check in was a little slow but was at peak time with multiple "difficult" customers ahead of me Food was excellent throughout However, the highchair for the baby was filthy at both evening meal and at breakfast

AccorHotels certified review
Sue Friends - 17/09/2017
« Modern and clean rooms. »

We enjoyed the stay. The staff were friendly. The hotel was modern and clean. Breakfast was tasty with a good variety of food. Our room was comfortable , the size was perfect for a city hotel, good facilities in the bathroom, bed okay but the pillows were too hard for me. We thought that the food in the restaurant was well cooked and the choice kept fairly simple, not a criticism!

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Acceptable standard. »

Beds and food excellent. Staff friendly and helpful. Cleaning around hotel and bedroom rather suspect. ( Carpet edges, corners, and behind bathroom door) Bedroom decor tired. No blankets provided in room for older, colder guests. I know I could ask for one but not in the middle of the night when I discover I need it. By then I have lost a night's sleep.

AccorHotels certified review
Jonathan E. Business - 14/09/2017

all good no issues

AccorHotels certified review
James H. Business - 13/09/2017
« Mixed. Good night's sleep. Shame about the dinner. »

Comfortable 2 night stay - quiet, good bed, nice clean room. Good breakfast. Arrived back from work one evening and went for a quick bite to eat at 9:50pm but bar menu was off because kitchen was closed. If you advertise that the bar menu is available until 10pm then that should mean 10pm and not at some indeterminate hour before 10pm. Check out slow because only one member of staff on the desk.

AccorHotels certified review
Kev Couples - 13/09/2017
« Enjoyable but could have been better »

Overall we enjoyed our stay, but for the price, the following things let it down. 1. The pool showers were filthy - there was a big ball of hair from the shower drain on the door handle 2. Stains on the carpet in our room 3. Threadbare carpets on the stairs 4. Staff were polite and business like but not warm & welcoming 5. The car park was very small and expensive

AccorHotels certified review
Shaun Business - 13/09/2017
« Would recommend »

Efficient service, very nice hotel in a good location, room was clean & very well equipped. Selection for breakfast was very good. I have stayed in lots of Mercure hotels & this was the best so far.

AccorHotels certified review
Laura K. Business - 13/09/2017
« Week after days specified... not my best stay »

Hi I was slightly disappointed with my experience this time I requested a room at the back of the hotel due to the noise the bells made on a Thursday evening this took quite some time to process and when they gave me a new room when i arrived at the room there was already occupants in there. I then had to drag my suitcase back down to reception to wait a further time for an alternate empty room to be organised

AccorHotels certified review
Mike Business - 12/09/2017

Overall staff were very friendly at the front desk. I found the breakfast situation to be variable, with most staff being friendly and efficient on some days, but with efficiency dropping quite a lot on other days, leaving coffee orders unfilled, restocking buffet items lagging quite a bit, for example. The beds and pillows were very firm, causing discomfort. But the rooms were dark and fairly quiet.

AccorHotels certified review
N S. Business - 12/09/2017
« Mr N »

All elements of my stay were faultless

AccorHotels certified review
Phill I. Couples - 12/09/2017
« Implecable »

What can I say but thank you. My Fiancee and I did not have time to experience your spa facilities. Nevertheless the service received from check in to bar service and breakfast was implecable. The staff were inviting, welcoming and friendly.

AccorHotels certified review
Martina Couples - 12/09/2017
« Beautiful hotel »

Great stay at this hotel, lovely breakfast, nice rooms

AccorHotels certified review
Ian C. Business - 11/09/2017
« Doors banging constantly didn't sleep much »

The hotel is lovely, but the most important thing is getting sleep. You need to put proper self closing hinges on the doors that slowly stop the door so it doesn't slam. Stay at any Premier Inn for a night and you'll see the difference. Also your Car Park is garbage. You had one barrier up on the car park with no spaces but the car park with spaces had the barrier down. I pressed the call buzzer and no one ever answers. The was actually a pay and display nearby so it wasn't too much of a big deal even if it was 10pm at night. Like I said your hotel is very nice and so are the staff, but you need to sort out the door noise and car parking problem.

AccorHotels certified review
Save D. Business - 11/09/2017
« Very quiet and comfortable stay. »

From check in to check out the hotel provided good facilities and excellent guest services.

Our most recent 20 reviews
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