Hotel - Mercure Bristol Holland House Hotel and Spa
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Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

Redcliffe Hill 
BS1 6SQ  BRISTOL
UNITED KINGDOM

2,564 reviews
TripAdvisor Rating Based on 2,564 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 6,654 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,564 reviews
AccorHotels certified review
Anthony B. Couples - 19/07/2017
« Satisfactory »

Staff pleasant and helpful. Was rather disappointed with room as had expected it to be the Superior Room and not Privilege Room. I book through Booking.com and was lead to believe through their description that it was the Superior. Also I was stunned at the £13 parking fee for one night.

AccorHotels certified review
Beverley L. Friends - 18/07/2017
« Dreadful Spa »

Mis sold regarding the Spa hotel description. The experience at the Spa was the worst I have ever encountered . We complained at the time to the SPA staff who offered us a free bottle of wine with dinner , and whilst this was a lovely gesture it did not compensate for the fact that my friend and I had met up to enjoy a SPA hotel . Having stayed at various different Mercure hotels I felt I booked with confidence , but the experience at the SPA and the fact that it is not a Spa in the true sense of the word completely ruined it for us both .

AccorHotels certified review
Anonymous Business - 18/07/2017
« Adequate. Good value for cost »

Staff were exceptional in assisting and meeting every request

AccorHotels certified review
Mark D. Couples - 18/07/2017
« Mr »

Refer to the email I sent you on Monday 17th July.

AccorHotels certified review
Ian C. Business - 17/07/2017
« Great location, Great rooms »

Rooms large, well kept AND comfortable beds unlike some I have stayed in recently with another chain. Food really tasty but as usual in hotels I always think the drinks are too expensive

AccorHotels certified review
Anonymous Business - 17/07/2017
« Very nice, just the job »

Nice hotel and friendly staff.

AccorHotels certified review
Merchie Couples - 17/07/2017
« Pleasant »

Very good

AccorHotels certified review
Audrey C. Business - 17/07/2017
« Good stay »

Good stay. Only one point to raise - on Thursday I wanted to order room service. I tried several times but no one answered when I rang 'Room Service' and 'Reception' from my room. I had to use the emergency number provided, they gave me a number and that number was answered.

AccorHotels certified review
Lisa V. Couples - 16/07/2017
« Mercure Holland House & Spa »

Fab! Regular customer!

AccorHotels certified review
Chris Business - 16/07/2017
« Room a bit airless but enjoyed stay »

Room nice. Breakfast good. More healthy eating options would be appreciated. More tea options in room. Eg peppermint pea. Tea should be made with bags going into pot first. Not serve water in pot with bags on the side

AccorHotels certified review
Annett O. Business - 15/07/2017
« Enjoyable stay  »

This was the second time we have stayed in this hotel. Staff very helpful, great room with the artistic flare. Great that we could park within the hotel grounds

AccorHotels certified review
Sally H. Business - 15/07/2017
« Good hotel »

No complaints, staff in bar & restaurant very happy & helpful, reception staff could learn from them!

AccorHotels certified review
Philip T. Families - 14/07/2017
« Mr Philip Thatcher »

Acceptable for a 1 night stay. Some noise experienced duringnthe night with Prom parties returning to hotel. Did not get the room booked online.

AccorHotels certified review
Matt T. Business - 13/07/2017
« Matthew taylor  »

Comfortable and stress free.

AccorHotels certified review
Velma Solo - 13/07/2017
« Very calling and free to relax  »

Had a hiccup on my first day with a chicken wings snack I felt was over cooked the me at was dark grey. I asked for the duty manager who quickly saw to making my stay a good one. He made it easy for me to choose from the menu and received a complimentary glass of wine. My room was clean and replenished well. A surprise to be upgraded on my arrival. Front desk and restaurant service were very welcoming.

AccorHotels certified review
Wayne Couples - 13/07/2017
« Over priced but overall good hotel »

The bathroom light came on and off all the time. toilet never flushed properly which was embarrassing. Also the shower basin had a huge crack in it. For the price I wouldn't expect this sub standard. The food was nice and the staff were loverly. Overall good but the hotel we stayed in the next day was much better for half the price

AccorHotels certified review
Patrick Couples - 12/07/2017
« Generally good, but really disappointed in housekeeping and and rudeness of some staff.  »

The biggest letdown was arriving back to our room on the Sunday to refresh and relax and our room had not yet been cleaned at 4.30 pm. Surely it should all be done by 3pm. Was then treated rudely by a single member of staff on the desk when going to address the issue. Really soured my overall experience. Was also disconcerting to have a homeless person sitting, drinking alcohol and sleeping on the front steps of the hotel.

AccorHotels certified review
N/a Couples - 12/07/2017
« Pleasant staff, very clean but the bed was disappointing, hard and uncomfortable. »

The welcome staff were very friendly, and everyone we encountered was polite. The refurbished room was beautiful, very clean (hugely important to me) and we loved the complimentary items. The bar soap smelled lovely in particular. The worst part of the experience was the bed. Unfortunately I large part of the experience. The mattress was uncomfortably hard and somehow lumpy, I'm not sure whether this was the springs I could feel. I didn't sleep very well due to this. It really let the room down. Everything else was great!

AccorHotels certified review
Tara Couples - 12/07/2017

The hotel was lovely, clean, welcoming and all staff was friendly, breakfast was brilliant. I would definitely stay here again.

AccorHotels certified review
Phil O. Business - 11/07/2017
« Business trip »

Requested upgrade and received one. That's happened for most of my stays and is nice to see it on non busy days. It would be great to see your team/system recognise i've been to HH 20+ time, perhaps offer up front where there is capacity and not keep asking if i've been before. Whilst overall very positive and staff are great i think my privilege room was starting to look a little tired and breakfast service has slowly eroded over the years, with the spread of options, etc. fading for example no mushrooms.

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