Hotel - Mercure Bristol Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

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4.0/5 2,686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 72.00 GBP Non member rate
From 68.40 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,096 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,686 reviews
TripAdvisor review
Friends getaway - 16/11/2017
« Not impressed: High price for average accommodation »

This is a very standard hotel. It does have a small heated pool but no real SPA facilities in it; i.e. sauna and steam room. We specifically booked this hotel with SPA in its name assuming those facilities would be available considering the price of nearly £80 per night for a standard double. In addition, you get only soap and shampoo, not even hand lotion, they don't give you robes for the pool, unless you pay extra. Anyhow, awful value for money!

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Mrs »

CHeckin was a bit abrupt with Magdna , didn’t smile, not very wRm welcome didn’t tell us where dining area was (although we could see it) and gymnasium & pool. Restaurant staff very helpful and friendly. Checking out was great, very professional man helped with bags.

AccorHotels certified review
Mr E. Business - 14/11/2017
« A car park or a hotel?! »

As a regular guest, I'd seriously not consider staying at the hotel again. The hotel needs to figure out whether it is a hotel or a car park. The car park operation has recently changed to try to price gauge guests, and encourage local traffic to park in the hotel (as even with the price increase, it is still cheaper than surrounding streets). The problem is that anyone travelling to the hotel is unlikely to get a park in the hotel car park. This was the problem that I faced and had to park several blocks away, in an area not covered by CCTV, and walk back to hotel in the dark with suit cases while it was raining. Of course I got a parking ticket for overstaying by 5 minutes, and the birds made a mess of the roof of my car. Upon asking for the manager to speak with about this, told a lot of the issues were out of his hands, it is under new management and central management "don't care". When I asked for the most effective public review site to articulate my issues, I was quickly given a personal email address. At check in was the usual farce of having to pay again, even though I had a credit card receipt showing payment, payment for some reason wasn't taken (so that pre-booked online checkin is a waste of time and email inbox space). Once that was resolved, the loyalty points couldn't be applied to the bill. Eventually this was sorted. I was handed a single room card key, down from the usual two. Again asked for the 2nd one and told I couldn't have it. So if you think you can charge a device while having breakfast or at the gym, you won't be able to as you don't have the 2nd key card any more. The cost cutting exercise doesn't stop there. We regularly use the venue conference rooms. Now we are told the vegetarian option wouldn't be available - even though it has been in the past and paid for. Again more efforts to cut corners. It is apparent a bean counter is looking over the books and having great ideas on how to save and make money. This is destroying the underlying value that is being provided to the guest, and is very shortsighted. Our group stays regularly and uses the conference center but we are actively looking for alternatives.

AccorHotels certified review
Natasha K. Couples - 13/11/2017
« Poor service, average food and not a great spa »

The room was lovely and the location is convenient. Otherwise, we were really dissatisfied with our stay. The service from reception and bar staff was really poor as they were quite unhelpful and rude. Service was also really slow. The food was really average - I think I would've had tastier food at Wetherspoons! And the "spa" is not really a spa. There's a very small pool in the basement of the hotel and a treatment room the other side of the car park and no sauna. It's hardly a relaxing spa experience when you need to get dressed to walk through the car park after your treatment to get in the pool and then it's a small pool that's crammed full of guests. The chamber-maids also repeatedly just walked into our room in the morning with barely a knock. We were due to check out that morning by 12pm so I felt forced out because the chamber maids kept trying to come in. After the second time, I looked the door as they nearly walked in with me naked inside. If you're checking out that morning, I'd expect the hotel to know that and to not knock the door until you leave - that even happens at a cheap Travelodge! I paid for the spa and half board package and really regretted it as I would've had a much more relaxing time if I'd gone out for food and not used the spa facilities. I doubt I'll stay there again.

AccorHotels certified review
H. Business - 09/11/2017
« A good base for your bristol needs »

I don’t travel alot. Quiet and clean for good sleeping. Pool just big enough for some lengths

AccorHotels certified review
Carolyn A. Couples - 08/11/2017
« Poor management, room not well maintained, overpriced »

When we tried to call the hotel on several occasions, the phone rang and put on hold and no one ever came back even when we called the front desk from our room. There was a trainee at front desk who misinformed us on the rate for breakfast. The room was large which we liked however the shower had mold and was not as clean as it should have been. Parking was an issue and we had to pay 15 pounds extra over the 160 pounds we paid for the room to park. No one advised us of the parking charge. Not a good experience I am afraid.

AccorHotels certified review
Anonymous Couples - 07/11/2017
« Ok but not great »

Parking not free as before Room was cold and heater not good - and very noisy Got cold overnight Appaling choice of TV - not even all freeview - slow to respond - antiquated No porridge in the morning for breakfast - is there a shortage of oats?

AccorHotels certified review
Jo T. Couples - 07/11/2017
« Didn’t get to use Spa and room was below standard expected »

Getting a towel to use the pool from main reception is ridiculous if you have to wait over 25minutes - we gave up. We signed up for a premium room but the bathroom was mouldy, no toilet brush, toilet-roll holder was faulty and sticky stuff all over tiles. The coffee machine did not work. All in all, not a ‘premier’ stay

AccorHotels certified review
Whitewash Families - 07/11/2017
« Would definitely stay again!! »

Comfortable bed, clean, convenient. Fatima at the front desk was very helpful and friendly.

AccorHotels certified review
L. S. Business - 07/11/2017
« Nothing special »

The check in process was borderline rude, my room was very cold and an item was missing from my breakfast order. Location was good for the train station although the area left a lot to be desired. Good lunch and conference room.

AccorHotels certified review
Shawn H. Couples - 07/11/2017
« Mr H. »

Having received a text message confirming our stay and mentioning the car park and postcode I was surprised that the parking was an additional £15, surely this should be on the text message as its appeared to offer car parking without mentioning the extortionate rate, only living 15 mins away and with much cheaper or free alternatives available close by I would not have used your car park. Your receptionist was very blunt throughout our check in experience, not the sort of welcome you expect when checking into a hotel. The room however was ready on our arrival and was very well presented. We decided to use the pool before dinner, putting on the bathrobes that were in our room I had to go bare foot to the pool as I let my partner have the only pair of slippers provided. whilst on our way down to the pool my partner noticed what appeared to be someone else toothpaste smeared on the collar of my robe, not nice. After swimming we got changed and made our way down for dinner, shortly before 9:30pm we left our room. We were sat down and told someone would take our order, after 10 minutes someone finally came over to take our drinks order and offer us the food menu, the waitress in my opinion was completely inexperienced both with your menu and as a waitress in general. We made our choices from the set menu which was included in our package and waited for our food. At approx. 10:45pm the waitress came over and apologised that the kitchen had not receive our order but assured us that it was now being cooked, we were then offered a bottle of wine by way of an apology which we were happy with, That was until the food finally arrived around 11:05. My partner had camembert with bread, the cheese was fine the bread however was dry and bland, reminiscent of the sort of bread you receive as part of your inflight meal on an economy airline. For my main I had the duck and mash potato, the duck was admittedly very nice but the potato was stone cold as was the veg. My partner had the fish which was the smallest fillet I have ever seen served up accompanied by 2 tiny potatoes. Moving on from that disappointment the desert followed, it’s now 11:30pm, I had the lemon desert which was extremely artificial tasting almost like it had never been anywhere near a real lemon, My partner had the toffee apple ice cream with something that resembled marmalade, the ice cream was in fact vanilla ice cream with toffee and apple sauces poured onto it, not the experience we were looking for at all. Not at any point during any of our courses or when collecting our plates did our waitress ask us if our food was ok. We speculated that the chef must have already left for the night and someone else from the hotel with little cooking experience had cooked our dinner as it was so poor/amateurish. Once we returned to our room which was now around 11:45pm we were greeted with a mouldy smell that seemed to come and go throughout the night and was again present at certain times in the morning, I can only assume this was from the air conditioning. In the morning, we ordered breakfast to our room, the lady who took my order made no mention of the £5 tray service charge for bringing this to our room, is it stated in the menu in the room? On a positive note the chef must have returned in the morning as the English breakfast was very good! When we went to check out the man at reception was a complete contrast to the lady who had checked us in, he was well mannered and welcoming, when he asked us if everything was ok that was genuinely the 1st time anyone at the hotel had asked us that including at dinner. When we told him briefly how disappointed we where he was extremely apologetic and seemed very sincere, some of your other staff could benefit from his traits. All in all, a really disappointing stay, the spa revive package was £185 so we were not expecting 5 star but the general standard and service received where more befitting to a £60 travel lodge stay and ruined what should have been an enjoyable overnight stay for our anniversary

AccorHotels certified review
Cp Solo - 06/11/2017
« Good quality but pricey »

Good start polite staff but over priced

AccorHotels certified review
Anonymous Couples - 06/11/2017
« Your over-booking dilemma, resulting in a poor equivalent room for us, was only resolved satisfactorily because I complained. »

The room we were eventually allocated was very satisfactory even though it had a slight musty smell from the first time we opened the door. Staff on reception and at breakfast were helpful and friendly. The choices at breakfast were very good and we did not have to wait to be seated as there were always lots of tables available. Lastly we enjoyed using the swimming pool but the chlorine content seemed to be very high as our eyes were stinging as we swam.

AccorHotels certified review
Capt. J. P. Business - 06/11/2017
« Pleasant and efficient »

Very nice hotel. Friendly and helpful staff.

AccorHotels certified review
James H. Business - 06/11/2017
« Convenient location. Clean, comfortable hotel. Good breakfast. »

Stayed for two nights. As usual, I got a clean, comfortable room with large shower and bathroom. Staff welcoming and friendly. Good breakfast. Slightly slow at checkout. Tried to ring down to reception on the Friday evening for a taxi, but no response. Needed to email to get my receipt sent over - it didn’t seem to be sent immediately.

AccorHotels certified review
Sprite67 Couples - 06/11/2017
« Hotel lovely, stay ruined by the noise from room opposite and next door. »

Really nice hotel and would stay again.

AccorHotels certified review
Sally B. Business - 06/11/2017
« Very professional and friendly as usual »

I stay most weeks with work. The staff are always very friendly and professional. The room is comfortable (as is the bed); also very well appointed (eg plenty of electric sockets and near a mirror). The breakfast is nice (although large croissants would be nicer?!). The evening menu is varied and the food tasty. The Leisure facilities are an added bonus. Thank you for looking after me so well.

AccorHotels certified review
Anonymous Families - 05/11/2017

Very average, I’m afraid

AccorHotels certified review
Leigh S. Families - 05/11/2017

I booked this from Australia for my brother who lives there and Roberta was just amazing in asssiting. I booked it last minute and she was very accommodating. I wanted to pay for this so she emailed me through thenpre with form stariaght away. Nothing was to much trouble. She is an assest tonyour company.

AccorHotels certified review
Ray Friends - 04/11/2017
« Good hotel near to Bristol nightlife »

Stayed for 2 nights, used the gym & pool. Well situated for restaurants & nightlife.

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