Hotel - Mercure Bristol Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

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4.0/5 2,778 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,453 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,778 reviews
TripAdvisor review
Couples - 18/02/2018
« A little bit disappointing »

Booked the 'top price' room. Bathroom did not have any heating, not even the towel rail was heated. Stayed at a very cold time. Staff brought an electric fire for the corridor and with the bathroom door open some heat went in. Otherwise the bathroom was excellent on space and places to put toiletries etc which some hotels seem to skimp on. TV in bedroom was small and could not be angled to the bed or the chairs. Had to move chairs to see it, couldn't move bed!

AccorHotels certified review
Nd Business - 14/02/2018
« Nothing special about this hotel, Nothing bad »

Average Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas D., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Lucy R. Couples - 13/02/2018
« Relaxing and comfortable »

Quiet and relaxing with lovely food and friendly, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy R., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anonymous Business - 13/02/2018
« Great »

I have stayed here a few times now and have always had a good experience. Good customer service, nice rooms, comfortable beds, nice bathrooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella K., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Jane Families - 13/02/2018
« Good depending on room location »

The hotel and room were fine. Friendly staff, good location etc. Unfortunately we were in room 301 right opposite the main lift from the reception area and guests coming up to their rooms shouted and called to one another until 3.30am. Worst from 1.30am to 3.30. Shame because otherwise good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Mrs C. E. W. Couples - 13/02/2018
« Fantastic weekend! »

I have rated 9 as initially our room TV didn't work and the toilet kept running. However this was immediately rectified by the staff transferring us to another room. New room was just perfect. Had everything we needed for our 2 night stay. Lovely and clean and even had iron and ironing board! Well impressed. Breakfast was fantastic and we also had a light lunch at the hotel which was also lovely. Than you for a fantastic weekend. Only improvement would be to have enough towels for 2 in the bathroom as we had to ask each day for an extra towel as only one supplied, even when cleaner cleaned the room, only 1 towel was left. Other than this service was great and we would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine W., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anthony T. Business - 13/02/2018
« Hi »

Very nice place friendly staff lovely food stayed in the hotle in Cardiff befor but this time never slep well very noisey and wen we arrived found blood on the pillow case and sheet also had a lot of trouble with the door keys

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Andrew Business - 12/02/2018
« Acceptable »

The room was clean, comfortable and of a very good standard, the check in and check out however involved a lengthy wait due to having only a limited (singular wrt the latter) staff on the desk. The breakfast is also a uninspiring although an improvement on the last stay. Overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anonymous Families - 12/02/2018

Great rooms but was spoilt by people shouting as they went passed our room after midnight and having to wait 40 minutes for a bowl of porridge!!!!! With no explanation.

AccorHotels certified review
C. Couples - 12/02/2018
« Miss »

Lovely experience, staff very nice, room great and prices reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sancha C., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kevin E. Friends - 12/02/2018
« Staying here made my weekend very special »

Warm and welcoming with nothing being too much trouble. We were a party of 11 but check-in (and out) was quick, easy and painless. The rooms (6 of) were lovely, spacious and immaculate. The whole experience made our daughters hen night so much more special.

AccorHotels certified review
G H. Couples - 12/02/2018
« Lovely Room - Good night sleep »

Upon arrival we were able to use the car park until our room was ready - allowing us to visit the city without worrying about looking to park the car. When we checked in we upgraded to a privilege room free of charge (possibly due to the two large hen parties who checked in before us being allocated all the standard double rooms. Bed was very comfy and room was very spacious and clean. We ate out so unable to comment on hotel food. Only call out was that I was not recognised as a Le Club member and no welcome drink was offered although should have been (as it the case quite often with this hotel chain) and the Church bells opposite rang for an hour in the morning which woke me up - at first they were quite angelic but after a while they became quite annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were not recognised as a Le Club member and no welcome drink was offered .I have forwarded your comment to our Front Office Manager which address it with our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
L. Couples - 12/02/2018
« Lovely stay »

Everything catered for. Happy with the service. Easy walking distance for all you need.

AccorHotels certified review
J F. Business - 12/02/2018
« Pleasant overnight stay »

Was a very short stay and not much time spent at the hotel The breakfast was slightly disappointing and the mugs looked like 1960 remnants from the NHS Overall no other complaints and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy F., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kay Business - 12/02/2018
« Very nice stay. The facilities and meals were good »

Visited for a meeting and was impressed with the overall experience. The food, room and staff were good.

AccorHotels certified review
Chris P. Business - 11/02/2018
« Excellent stay »

Superb room Excellent service ad facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Gwyn W. Business - 11/02/2018
« Lovely »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwyn W., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Me L. Families - 11/02/2018

Poor really

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl l., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Johannes Couples - 11/02/2018
« Efficient and pleasant »

We were seen quickly at reception and received a room upgrade, which was very nice. We received clear instructions about use of the pool and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes D., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kathleen L. Couples - 11/02/2018
« Pleasant business hotel »

The hotel is clean, with good facilities with nice staff. Excellent position for most things in Bristol.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen L., We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Silviu Prioteasa Duty Manager

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