Hotel - Mercure Bristol Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

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4.0/5 2,776 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,441 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,776 reviews
AccorHotels certified review
Andrew Business - 12/02/2018
« Acceptable »

The room was clean, comfortable and of a very good standard, the check in and check out however involved a lengthy wait due to having only a limited (singular wrt the latter) staff on the desk. The breakfast is also a uninspiring although an improvement on the last stay. Overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anonymous Families - 12/02/2018

Great rooms but was spoilt by people shouting as they went passed our room after midnight and having to wait 40 minutes for a bowl of porridge!!!!! With no explanation.

AccorHotels certified review
C. Couples - 12/02/2018
« Miss »

Lovely experience, staff very nice, room great and prices reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sancha C., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
G H. Couples - 12/02/2018
« Lovely Room - Good night sleep »

Upon arrival we were able to use the car park until our room was ready - allowing us to visit the city without worrying about looking to park the car. When we checked in we upgraded to a privilege room free of charge (possibly due to the two large hen parties who checked in before us being allocated all the standard double rooms. Bed was very comfy and room was very spacious and clean. We ate out so unable to comment on hotel food. Only call out was that I was not recognised as a Le Club member and no welcome drink was offered although should have been (as it the case quite often with this hotel chain) and the Church bells opposite rang for an hour in the morning which woke me up - at first they were quite angelic but after a while they became quite annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were not recognised as a Le Club member and no welcome drink was offered .I have forwarded your comment to our Front Office Manager which address it with our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
L. Couples - 12/02/2018
« Lovely stay »

Everything catered for. Happy with the service. Easy walking distance for all you need.

AccorHotels certified review
J F. Business - 12/02/2018
« Pleasant overnight stay »

Was a very short stay and not much time spent at the hotel The breakfast was slightly disappointing and the mugs looked like 1960 remnants from the NHS Overall no other complaints and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy F., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kay Business - 12/02/2018
« Very nice stay. The facilities and meals were good »

Visited for a meeting and was impressed with the overall experience. The food, room and staff were good.

AccorHotels certified review
Chris P. Business - 11/02/2018
« Excellent stay »

Superb room Excellent service ad facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Gwyn W. Business - 11/02/2018
« Lovely »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwyn W., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Me L. Families - 11/02/2018

Poor really

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl l., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Johannes Couples - 11/02/2018
« Efficient and pleasant »

We were seen quickly at reception and received a room upgrade, which was very nice. We received clear instructions about use of the pool and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes D., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kathleen L. Couples - 11/02/2018
« Pleasant business hotel »

The hotel is clean, with good facilities with nice staff. Excellent position for most things in Bristol.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen L., We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kerry H. Friends - 10/02/2018
« Mrs »

CANNOT CALL THIS A SPA HOTEL. spa was awful. Had to pay £15 for parking and had to abandon our car on a Yellow hatched area because there were no spaces . I have emailed a complaint but had no reply yet. It has been 5 days. Room was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kerry H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May I please when did you send an email and what was the email address you have sent to? Would you please forward your email to h6… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

TripAdvisor review
Julia J Business - 10/02/2018
« Attentive Staff »

I had a 2 night stay, everything you expect from a Mercure Hotel, solid attentive staff, nothing seemed too much trouble, not expensive for an inner city Hotel and considering where the hotel is situated very little noise from outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
Anna Couples - 09/02/2018
« Not a good experience for a wheelchair user »

When I arrived at the hotel I was greeted by steps and a broken lift. As a wheelchair user, this was worrying. Members of staff told us to go round to the car park entrance and came round with us. It was quite difficult for me to get round as the pavement was horrendously bumpy and in fact later this broke part of my wheelchair. The room was very comfy though the night was very noisy with the people in the corridor. There didn't seem to be any sound proofing. I was not told about what would happen in case of a fire, which would be very difficult for me. I was disappointed with the whole experience and thought there should have been some compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. As I personally mentioned to you at the time of your arrival, the lift was broken just before you have arrived and we have already contacted the company who is maintaining our hotel lifts . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anonymous Business - 09/02/2018

The privilege rooms for your Platinum Accor members seem to be getting smaller? I have been staying in your hotel for 18 months now on a weekly basis and get the feeling you do not want the business anymore. My requests for quiet rooms away from the road are repeatedly ignored now even when I check in online days in advance. However, room changes have been dealt with immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah N., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations regarding room allocation ; please allow me to express my sincerest apologies, I have forward your comments to our front office manager which will address this matter . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

TripAdvisor review
Couples - 09/02/2018
« Bristol »

Great location . Short walk to river (take the little people ferry across for 80p) for lovely walks and the old town for varied restaurants. Breakfast in st. Nicholas market was amazing. Large room, quiet, helpful and professional check in staff. Bonus with this hotel is the fitness centre and pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest , Thank you for taking the time to write such a lovely review. Your scoring your stay with a perfect 5/5 is very much appreciated indeed. Our location is clearly something that you see as being a real advantage when staying in Bristol. We are very nicely placed, being within easy walking distance of most of what Bristol has to offer. In particular the harbourside, with all it's bars and restaurants, is only a 3 minute walk from our front door. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated Once again, a really big thank you for your review and recommendation. I do hope that you will be looking to come and stay with us again some time soon.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Reasonable facilities but extortionate drink price for mixers. »

Acceptable room and facilities, but bland food and extortionate drinks prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon W., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Susan A. S. Couples - 08/02/2018
« Bristol »

What a lovely hotel! Very spacious room, comfortable beds . Had the best night’s sleep for a long time. Staff on reception exceptionally helpful, friendly an professional. Special thank you to Magda. Icing on the cake is the fitness centre and spa. Only used the pool, warm and clear. Lovely two nights away........would definitely rebook

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Ariaudo S., We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. I am really pleased to have read that you were so comfortable within your accommodation and the hotel in general All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated specially to Magda. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Silviu Prioteasa Duty Manager

AccorHotels certified review
Kirsty Y. Couples - 07/02/2018
« ok »

Hotel very welcoming, Was promised Box of Chocs and a bottle of bubbly in room for a birthday Extra- didnt recieve this, Was informed the Privlige room upgrade had a bath - didnt happen we had a shower Smoke alarm was covered with a carrier bag - reception informed (Surely should of been checked by cleaner or change over ) towels piled up and over floor from previous users not removed for laundry Spa was very clean and Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty Yemm, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that you have been promised a box of chocolate and bottle of bubbly and never been delivered to you.I am happy to investigate this further if you don't mind sending me a name and confirmation of the person that promised you.My email it is h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

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