Hotel - Mercure Bristol Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Bristol Holland House Hotel and Spa

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4.0/5 2,779 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 275 rooms
  • 275 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 50 family rooms
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,483 reviews

Our guest reviews for Mercure Bristol Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,779 reviews
AccorHotels certified review
Cheryl O. Business - 20/02/2018
« Good but tarnished by particular staff »

i have been staying here for almost two years now and whilst most staff are very pleasant there are a few that just make the stay full of frustrations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl o., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Jamie Couples - 19/02/2018
« Comfortable, convenient second stay. just some minor details missing. »

Overall great. it was our second time staying, so we upgraded our room however was slightly disappointed for the extra money we paid. Room was a good size but everything else from the upgrade limited. The 'enhanced toiletries' were not replaced (the shower cap) which would've been nice and possibly a few more drinks in the fridge for example. tea and coffee in the room was limited, but more was requested and these came quickly. The pool was a good size and heated nicely however can imagine it isn't great when it gets busy as we went late at night to avoid this. The breakfast was nice, warm etc. However last time we stayed we were offered tea and coffee at the table, this time we had to collect this ourselves. it would have been nice to have been waited upon a little bit more by the staff. It was also a really big shame that there was no order menu at breakfast, which there was last time. We were hoping that there would be some other options on the menu like last time, however this was not an option which was a big let down. Car park has also gone up in price since last time we stayed, now £15 a night which is a lot if you are staying for two nights like us. All in all, a convenient stay, not a far walk from anything. Really comfortable, large rooms. a modern hotel with attentive staff but maybe the rooms are starting to age a little bit and need a repaint to cover some marks and some new plastic around the windows. 8/10 stay and would be happy to stay again, if the breakfast menu made a come back rather than the standard buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie L., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Nathan H. Couples - 19/02/2018
« Amazing room »

The privilege room was amazing, great view and great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan H., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Karen A. Friends - 19/02/2018
« mrs »

The hotel was fine but when I checked in we were not informed about using the pool you needed a token to get in. We then had to que up again to get the token. We thought the food was quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear karen A., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Richard W. Business - 19/02/2018
« Mr »

The hotel, staff and facilities were very good but the only problems I experienced during my stay was queuing at reception to check in and limited parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard W., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Yvonne Families - 19/02/2018
« Excellent stay but minor flaws »

The suite was very spacious, this met my expectations as I stayed with my spouse and 6 year old. Therefore, the extra space and a sense of having a temporary home away from home are paramount. The staff in particular Patrick, Matthew and Fatima were very helpful and attentive to my requirements. The buffet breakfast had a good variety of items on the menu including some organic certified items. Overall, we had a nice experience. However, the bathrobes were quite worn out and hard on the skin. Furthermore, it would be helpful for the hotel to provide more than one small shower gel in the suites especially when more than one guest is staying multiple nights. I am planning to visit again soon and I hope Mercure would rectify these minor flaws.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne A., We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Silviu Prioteasa Duty Manager

AccorHotels certified review
Anonymous Couples - 18/02/2018
« Disappointing »

Hotel was very quiet and peaceful Staff were less than helpful Charged twice for the room on my card Took almost a week and several phone calls to get refund Not happy!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen L., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Fran Friends - 18/02/2018
« Miss »

Really nice stay. Central location and the pool was an added bonus!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boxall F., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Mr B. Business - 18/02/2018
« Happy with the overall experience not happy with parking arrangement not enough spaces for the amount of rooms in hotel »

As above The only let down there is no natural air in the rooms Aircon is not suitable cold or hot fresh air in the rooms wouldn’t go a miss

Our hotel has responded to the review
Our hotel has responded to the review

Dear alan B., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Jm Couples - 18/02/2018
« Mrs »

Very good except for the gym where the ceiling was too low for my husband to use the equipment

Our hotel has responded to the review
Our hotel has responded to the review

Dear June M., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Patricia M. Couples - 18/02/2018
« Lovely hotel »

Second time we have stayed at this hotel, very clean, desk staff were very efficient, cleaning service was very late on the second day, so after along day out when we wanted to chill out and have a shower we had to wait until nearly 5 for toilet roll and towel change

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia S., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

TripAdvisor review
Couples - 18/02/2018
« A little bit disappointing »

Booked the 'top price' room. Bathroom did not have any heating, not even the towel rail was heated. Stayed at a very cold time. Staff brought an electric fire for the corridor and with the bathroom door open some heat went in. Otherwise the bathroom was excellent on space and places to put toiletries etc which some hotels seem to skimp on. TV in bedroom was small and could not be angled to the bed or the chairs. Had to move chairs to see it, couldn't move bed!

AccorHotels certified review
Dr S. V. Solo - 17/02/2018
« Poor »

I was unfortunately unhappy with a number of issues during my stay. 1. I requested a quiet room, however I was placed near the lift and therefore could hear people coming and going regularly. 2. The phone in my room did not work properly and I was unable to call for room service properly, instead I had to call a number of times to reception and be put through. 3. I was not provided with a room service menu and therefore had to go downstairs again to collect one. 4. I was provided with a bottled drink with room service, which required a bottle opener but I was not provided with one, so had to use two spoons to open it. I feel these issues in conjunction meant the service provided was inadequate Kind regards Dr V.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarath V., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Keith B. Couples - 17/02/2018
« A little bit disappointing »

Being in the 'best type of room' we expected a bit more. No heating in the bathroom, not even the towel rail was heated. Staff brought a radiator for the lobby so that we could keep the bathroom door open and get some heat in there. This was a big minus as the bathroom itself had so much space for toiletries etc which is often not found in many hotels. The television couldn't be angled so was not in front of either the bed or the chairs. And it was quite small. A pair of socks was found under the bed which clearly had not been moved for cleaning. A sachet of some kind of 'fun drug' was found down the side of one of the chairs (deposited in the waste bin). Staff were friendly and attentive. A breakfast extra menu 'to order' was appreciated, even if something had run out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
C P. Families - 17/02/2018
« Nice in parts, bad in others. »

We had an issue in the leisure centre that I’m still waiting to speak to someone about which is the reason for marking a low score

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Would you please contact me directly via email at h6… ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Rob N. Business - 17/02/2018
« Good experience »

Stay fairly regularly due to work commitments, very nice large spacious rooms. Very impressed with the warm welcome from Emily most evenings in the restaurant. Rob n. 07…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert n., We are very glad you enjoyed a warm welcome with us at Mercure Holland House Hotel & Spa. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. I will share your comments with our team and Emily . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Silviu Prioteasa Duty Manager

AccorHotels certified review
Richard L. Business - 16/02/2018
« Mercure Holland spa Bristol »

Very good. Very good meal and service in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard L., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
Nigel S. Business - 16/02/2018
« Exactly as expected, professional and efficient »

Exactly as expected, professional and efficient with the usual high levels of friendly service

AccorHotels certified review
Anonymous Couples - 15/02/2018
« A 1st visit to this particular hotel, very enjoyable »

Check in very quick and easy Room was very good Breakfast very varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lara C., We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silviu Prioteasa Duty Manager

AccorHotels certified review
J H. Families - 15/02/2018
« Shame about the swimming pool »

We booked this hotel as it has a swimming pool. Disappointed with the behaviour of children jumping into pool. Reported to reception but told there was nothing they could do as the pool is not supervised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie H., Thank you for taking the time to tell us about your experience at the Mercure Bristol H. House Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silviu Prioteasa Duty Manager

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