Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

Our hotels AccorHotels
4.0/5 810 reviews
All hotels in Shanghai
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 454.00 CNY Non member rate
From 454.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 442 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,286 reviews

Our guest reviews for Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 810 reviews
AccorHotels certified review
Always F. Business - 05/06/2018
« Worst stay, horrible staff »

I stay a lot in hotels and typically only give positive feedback. However, I was extremely dissatisfied with my recent stays with this hotel and felt compelled to voice my concerns. The hotel hardware was not up to date (e.g. tiny and worn bath/shower), service was lacking (e.g. many empty trays at breakfast never refilled), and above all attitude was horrible. From many interactions over several stays, I do not recall a single smile from staff. In particular, I would like to highlight the following incident. On a recent stay, I had the misfortune of encountering a very rude restaurant staff member. At breakfast, when I ordered omelette and other items, he was sullen all the time, did not respond to my request at all, and simply threw dishes onto the table. That was totally rude and simply not acceptable behavior at an upscale international hotel -- frankly I expect better attitude from McDonald's or local street food vendors! When I pointed this out, the staff member in question went from bad to worse, coming up with all sorts of ridiculous excuses. I spoke with the restaurant manager, but he only continued with more excuses. I didn't escalate it further, as I was willing to give them another chance and hoped that things would improve. However, that turned out not to be the case. On my next stay, I encountered the same rude breakfast staff member. This time he simply left the station whenever I tried to order something. When I finally spoke to him, he just stormed back into the kitchen without answering me and never re-appeared. The whole scene was beyond ridiculous. Apparently he not only didn't t take guests' feedback to the heart and try to improve, but also went from bad to worse. I spoke to the restaurant manager again, but once again he didn't or wouldn't do anything. With such loose and incompetent management, no wonder such unacceptable staff behavior! This time I brought this matter to the attention of the highest hotel manager on duty. I have to give credit where it's due -- he was professional in our discussions and promised to investigate and follow up with me. Unfortunately, I never heard back from him. I travel a lot all over the world and hold top-tier status with several major hotel chains. This was by far my worst stay in a long time and I do not recall such horrible staff behavior from anywhere. Such rude staff have no place at Accor, and actually are not suitable for the hospitality industry at all. Until proper management action is taken, I simply will not set foot in this hotel again and will direct all my company business away, which runs for several million RMB per event. I generally have very positive experience with Accor hotels in Asia Pacific, but this hotel is a shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Business - 04/06/2018
« I stay there every year »

I stay there every year, because the hotel is 4 km far from our fairground, so. Rooms are always clean, but this year was our room little bit wet, all our clothes was a bit wet, but I think it comes from outside, because the humidity was very high and hot in Shanghai. Breakfast was common as usually, but good. Silly that it is still same every year :-) What was good joke is Welcome drink ... non alcoholic beverages as water, tea, Cola ... more worse hotels spends a time and will make you nice mixed drink, why not, how much it cost them? Laundry is expensive, cheaper is buy new shirt and jeans on the street he he.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor user, We sincerely appreciate you taking the time to send us your feedback, we hope to have the pleasure to welcome you again. Thanks & Regards,

AccorHotels certified review
L. S. F. Business - 31/05/2018
« can be improved »

- Sliding door inside bathroom not function properly, difficult to open after shower - Some small dirty on the bed upon arrival - No change of food at the restaurant - breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Friends getaway - 30/05/2018
« Worst Accor hotel »

None of the staff could communicate in English. Communication was a great barrier. Was overcharged while checking out, tried to clarify with them but they on the pretext of not understanding English dismissed the claim. Rushing for train hence did not argue further. Back in my own country, sent emails with booking attached to clarify on the overcharged room. Received no reply despite using google translate to send it in Chinese. called the hotel, the manager Wilfred refused to come to the phone. Request for them to get in touch via wechat, no one came forward. called up to 5 times, and numerous emails sent. No reply.

AccorHotels certified review
Virendra Business - 28/05/2018

Overall a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Christian C. Business - 23/05/2018

WiFi not working very well !

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Business - 20/05/2018
« As good as expected »

The hotel was in a quiet vicinity Hongqiao, Shanghai while I needed to reach subway station of Line 2 on foot for around 10 minutes. It should be good exercise but not in the sun at 34 degrees centigrade. Room size was spacious and service was satisfactory as good as expected. Breakfasts were good in quality and the crowd were not many during my stay. One credit given to Housekeeping, I asked for change of shower curtain and it was done in a few hours, prompt response to customer's request.

AccorHotels certified review
Brendan P. Business - 10/05/2018
« Average »

I was very disappointed with the meal, both at breakfast and dinner, Cold eggs being served, one morning it took 20 minutes to get a cup of coffee. I stayed there for 2 nights and then again for 4 nights. On my return stay I was placed in a small room. I told the reception staff that as a repeat customer I should not be placed in a smaller room, but I was then asked to pay more money for a larger room. Not very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan Charles P., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Komeko Solo - 03/05/2018
« comfortable »

Good location, especially for Japanese travelers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobuaki O., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Anonymous Solo - 18/04/2018
« Very satisfied.aa »

A very pleasant stay. The staffs at the reception are very efficient. Leon particularly is very professional and helpful. The room is clean and nicely renovated. The hotel is well located with a very convenient neighborhood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Anonymous Business - 13/04/2018
« 非常满意 »

smart And clean hotel, nice location,enjoy the stay here several times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroshi I., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
L. H. L. Business - 15/03/2018
« Satisfactory »

Overall stay is great, but the toiletry is hidden from sight, not easy to notice. Breakfast western pastries need to improve a lot, for example the Danish apple pie is too thick and the crusty feeling is not there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Noe Solo - 12/03/2018
« comfortable hotel »

totally good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Piers W. Business - 29/01/2018
« Excellent personal service »

Grand Mercure went out of their way to make my trip as comfortable as possible. The room was immaculate and their room management would visit my room to leave nice gifts of tea and cake. This was especially welcome as I arrived back to Shanghai very late one night. I will be back very soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
B. Y. Solo - 24/01/2018

comfortable/sweetly

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Business - 23/01/2018
« Need Improvement on Water Pressure »

The most important point to improve is the water pressure for hot water. I was assigned to a room at 27th floor where there was little hot water when have a shower. After complaint, a lady from house keeping showed me how to improve the pressure by turning on all taps in the room. After her departure, water pressure turn to low again. There was designated Accor Member counter in the lobby but it was unmanned. I suggest the management should man the counter or just abandon it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities and service. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

TripAdvisor review
JamesTuanHo Business - 22/01/2018
« Good hotel but can be better »

Stayed 1 night for business and encountered 2 issues: 1. Ordered 1 item from Room service, 1 hour passed and nothing came, called back and got the answer from the same person who took my order "sorry, other person forgot it". Order cancelled. 2. Breakfast buffet on the 2nd floor restaurant: asked a simple question, staff struggled to answer in English, tossed the ball around to the manager who were able to provide it. Most staff serving speak almost no English at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send us your feedback and we offer our sincerest apology that our service was unable to meet your expectation, we have introduced extra training for the staff over this matter. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

AccorHotels certified review
Eka N. Families - 09/01/2018
« Very satified with hotel facilities & hospitality »

We were 3 person. We were greeted and picked up at airport by hotel staff. MPV car was very good. Our 2 bedroom suite was superb. We stayed for 7 nights, and e sort of lazy getting out for sight seeing above 11am dalily as we wanted to enjoy the room. The breakfast. Menu selection is actually great if guest stay 1or 2 nights. However for us staying 7 nights, we need to have changes in menu selection :-).

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Norm Solo - 08/01/2018
« good stay »

Here is comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobuaki O., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Yujie Business - 08/01/2018
« good service »

the room is perfect. but the breakfast is average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Jie H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 454.00 CNY Non member rate
From 454.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.4 km Hanting SH W. Zhongshan Rd
Hanting SH W. Zhongshan Rd
From
From 370.00 CNY Non member rate
From 370.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.5 km Ji SH West Zhongshan Rd
Ji SH West Zhongshan Rd
From
From 360.00 CNY Non member rate
From 360.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km Mercure Shanghai Royalton
Mercure Shanghai Royalton
From
From 341.34 CNY Non member rate
From 341.34 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.6 km ibis Shanghai Hongqiao Gubei
ibis Shanghai Hongqiao Gubei Hotel
From
From 259.00 CNY Non member rate
From 259.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SHANGHAI
See rates