Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

4.0/5 843 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 388 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,886 reviews

Our guest reviews for Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 843 reviews
Darcy Couples - 11/03/2019 AccorHotels certified review
« Big Room »

Front Desk are all nice and patient, Room is big and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kiroro Wang Director of Digital Sales and Loyalty do…

Family - 24/02/2019 TripAdvisor review
« De très belles prestations »

Everything is nice except restaurant which is expensive and without interest in comparison with restaurant around the hotel. Let’s notice that young people at the bar are not at the level we should expect in that environment (to slow, not speaking fluent english, laughing about customers...). People at the lobby desk are ok. The family suite was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor guest Bernard C, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Michael C. Couples - 23/02/2019 AccorHotels certified review
« Happy with stay »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

T B. Business - 18/02/2019 AccorHotels certified review
« Great location however amenities could be improved »

Staff are great, however the food on offer in your restaurant and room service is so appalling as to force me to eat out every breakfast and dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Lkjain Business - 17/02/2019 AccorHotels certified review
« From room to service things were poor compare to last stay »

The room was cold and started warming only after I checked in which did not help. Room was also not looking fresh. The treatment to. A silver card holder was also not commensurate with status. I gat better service and upgrade in other participating hotels like Sofitel etc.

William F. Business - 10/02/2019 AccorHotels certified review
« Mercure »

It was as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

S. K. Business - 09/02/2019 AccorHotels certified review
« Excellent hospitality »

Staff hospitality was great Room was ok I feel as at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Anonymous Business - 07/02/2019 AccorHotels certified review
« Suitable stay in Shanghai »

Good service, Good food, Good sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. San, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

John B. Business - 04/02/2019 AccorHotels certified review
« Clean, comfortable room, good breakfast. »

Attentive staff. Clean comfortable room, very quite, comfortable bed. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Jenny Solo - 21/01/2019 AccorHotels certified review
« Good hotel ,best services »

Hotel very good and fantastic,and duty manager very nice ,will come again in future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Anonymous Solo - 17/12/2018 AccorHotels certified review
« Stay was very satisfied »

Front office service was very nice ,I will come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

De Y. A. Business - 08/12/2018 AccorHotels certified review
« Dr »

Not brilliant, disappointing. After 2 nights of my stay the air conditioning unit kept coming on and turning off every 10-15 minutes and I could not sleep as My room was not changed immediately. Then when my room was changed I wasn’t given any compensation. Even though I had requested a quiet room at the start of my booking, the alternate room was noisier than the first one. Also I got charged for the crisps/chips in my room and no information was provided to say there was a charge for them! This is disgraceful since a traveller should be provided with a free snack as well as the free water! It made my business trip more difficult due to lack of sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send us your feedback, we have never received a comment of this nature before. It is regrettable you feel this way. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Anjan Business - 01/12/2018 AccorHotels certified review
« Nice comfortable stay »

Good room. Good location and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Chris Business - 30/11/2018 AccorHotels certified review
« Nice room »

Nice room, food are delicious.

Anonymous Business - 27/11/2018 AccorHotels certified review
« Very good hotel »

Staffs were all polite. The lady at the front desk seemed still learning, and needed to understand what front staffs are required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. San, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Anonymous Business - 01/11/2018 AccorHotels certified review

Water at shower didn't come out well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. San, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

L., S. F. Business - 10/10/2018 AccorHotels certified review
« Good »

Room and linen are clean an comfortable but the table are too small inside the washroom, no space for putting things. Breakfast options too limit, almost the same during all my stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Nini Solo - 03/10/2018 AccorHotels certified review
« short stay »

none of bad things

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Yoro3 Business - 21/09/2018 AccorHotels certified review
« Flexible service »

At this time, hotel gave me upgraded room and it's amaging room size! unfortunately, that room had bad smell, but prepared replacement room without any doubt. And new room was still upgraded. thank you so much for your good sevice everytime! One question. In this year, I stayed Grand Mercury Hongqiao many days. But it’s not counted on my account. Is there any problem? Or if I book hotel via hotels.com, is it not counted?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. San, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

M. S. Business - 19/09/2018 AccorHotels certified review
« Relax/Calm »

A nice hotel to stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

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