Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

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4.0/5 791 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 361 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,125 reviews

Our guest reviews for Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 791 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Piers W. Business - 29/01/2018
« Excellent personal service »

Grand Mercure went out of their way to make my trip as comfortable as possible. The room was immaculate and their room management would visit my room to leave nice gifts of tea and cake. This was especially welcome as I arrived back to Shanghai very late one night. I will be back very soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
B. Y. Solo - 24/01/2018

comfortable/sweetly

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Business - 23/01/2018
« Need Improvement on Water Pressure »

The most important point to improve is the water pressure for hot water. I was assigned to a room at 27th floor where there was little hot water when have a shower. After complaint, a lady from house keeping showed me how to improve the pressure by turning on all taps in the room. After her departure, water pressure turn to low again. There was designated Accor Member counter in the lobby but it was unmanned. I suggest the management should man the counter or just abandon it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities and service. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

TripAdvisor review
JamesTuanHo Business - 22/01/2018
« Good hotel but can be better »

Stayed 1 night for business and encountered 2 issues: 1. Ordered 1 item from Room service, 1 hour passed and nothing came, called back and got the answer from the same person who took my order "sorry, other person forgot it". Order cancelled. 2. Breakfast buffet on the 2nd floor restaurant: asked a simple question, staff struggled to answer in English, tossed the ball around to the manager who were able to provide it. Most staff serving speak almost no English at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send us your feedback and we offer our sincerest apology that our service was unable to meet your expectation, we have introduced extra training for the staff over this matter. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

AccorHotels certified review
Eka N. Families - 09/01/2018
« Very satified with hotel facilities & hospitality »

We were 3 person. We were greeted and picked up at airport by hotel staff. MPV car was very good. Our 2 bedroom suite was superb. We stayed for 7 nights, and e sort of lazy getting out for sight seeing above 11am dalily as we wanted to enjoy the room. The breakfast. Menu selection is actually great if guest stay 1or 2 nights. However for us staying 7 nights, we need to have changes in menu selection :-).

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Norm Solo - 08/01/2018
« good stay »

Here is comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobuaki O., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Yujie Business - 08/01/2018
« good service »

the room is perfect. but the breakfast is average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Jie H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Lawrence L. K. F. Business - 30/12/2017
« mr lawrence L. »

THE SERVICE IS GOOD, EXCEPT, THAT SOME OF THE INFRASTRUCTURE NEED FURTHER UPGRADE, AS IT'S GETTING OLDER THEN IT IS ABLE TO MAINTAIN

AccorHotels certified review
Fabian L. Business - 26/12/2017
« Great experience staying in GM. FO staff were very good especially Kale (not sure if I spelled it right). »

As always, my stay was very comfortable. Although the hotel is old but the people are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabian L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Daniel J. Business - 22/12/2017
« Friendly prompt service »

Very efficient service and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel William Francis Johnston, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
X. Y. Friends - 12/12/2017
« sweet stay with many thanks. »

Thanks to the staff from FO and FB for giving me a memorable and sweet arrangement during my stay. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Ru X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
J. Business - 12/12/2017
« Just OK »

- two times problems with the key - I went to the VIP check out side since I am member. Receptionist asked me to go somewhere else. I had to insist

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benoit Darius J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. We’re concerned with the satisfaction of our guests and your comments/advise have been forwarded to relevant department as well. In the future, we hope you’ll return and be satisfied with our improvement Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Norio M. Business - 10/12/2017
« Great value »

Very pleasant hotel. The room was clean and well organized. Staff was efficient and courteous. The breakfast buffet was great. Huge selection and good quality. The drinks in the room were overpriced, though. Water and Chinese tea bags should be free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norio M., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

TripAdvisor review
Family - 10/12/2017
« Wonderful Stay »

We had a wonderful stay. It would have been very helpful if there were some English instructions re the wonderful mall two blocks down the road. It was fabulous, with great restaurants. After the first day everything was easy to follow!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor user ireneroseg2017, We sincerely appreciate you taking the time to send us your feedback. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao

AccorHotels certified review
Howard Business - 09/12/2017
« Excellent! »

I came for the Automechanica exhibition. The reception personnel are very friendly and considerate. Hotel's location is not near the subway, but this had been defeated by the hospitality shown by Grand Mercure's staff and the best maintained room which I stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ho Fuk L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Ryuichiro N. Business - 04/12/2017
« Good as always »

I stay here in Grand Mercure whenever I visit Shanghai..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryuichiro N., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Luis D. O. Solo - 01/12/2017
« Perfect Experience. »

Your staff was very professional and the facility was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis Manuel De O., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Jon K. Friends - 27/11/2017

Very pleasant and comfortable. The hotel staff were very accommodating when asked. Restaurant staff were also very polite and accommodating. The restaurant ambiance is sub standard and needs improvement. Communication was difficult at times but I must take responsibility for that as well...I'm in China and my Chinese is very limited!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan K., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Roger J. Business - 19/11/2017
« Purchase Manager »

Nice clean and good rooms. Breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger Mikael J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

AccorHotels certified review
Anonymous Business - 19/11/2017

Nice hotel, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chang L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

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