Grand Mercure Shanghai Hongqiao

TripAdvisor rating 4.0/5 879 reviews
Grand Mercure Shanghai Hongqiao
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Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Babysitting on request
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336
shanghai
china

Tel: +862151533300

Fax: (+86)21/51533555

Contact email

Check-in from 14h00

Check out up to 12h00

  • Loushanguan Road :   Line 2 Loushanguan Road

  • Shuicheng Road :   Line 10 Shuicheng Road

  • By plane

    Hongqiao Airport At 10km / 6.21 miles

  • By plane

    Pudong Intl At 45km / 27.96 miles

GPS :31.205961, 121.396887

Our accommodations

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Superior Room, 2 Single Size Beds, city view

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Mini Bar

Superior Room, 1 King Size Bed, city view

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Mini Bar

Executive Room, 1 King Size Bed, Upper Floor with city view, Executive Floor benefits

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Mini Bar

Junior Suite, 1 King Size Bed, Separate living area, Executive Floor benefits

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Mini Bar

2 Bedroom Suite 1 queen and twin beds

  • Max. number of persons: 4
  • Area: From 80
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

L'ATRIUM RESTAURANT

Type of cuisine: International

Located on the 2nd floor, L'Atrium is a graceful and cozy restaurant providing a fine selection of innovative gastronomy including international breakfast fairs, themed buffet, French infused a la carte services.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 98 LOUNGE

Photo non contractuelle / Strictly non binding

Le 98 Lounge is a cosmopolitan bar on the first floor of the hotel. With live band entertainment, Le 98 Lounge is the place to see and to be seen. Ask our bartender for the best cocktails or taste wine from our sumptuous cellar with your friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 450

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,257 reviews

tripadvisor

TripAdvisor Rating 4.0/5

879 reviews

Customer review rating 4.2/5

Anonymous Business - 25/09/2019 AccorHotels review

all goods

尊敬的 Kai L.: 感谢惠赐有关下榻 Grand Mercure Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anson Wang Director of Rooms do…
Customer review rating 4.2/5

Sullvan Couples - 17/09/2019 AccorHotels review

Very enjoyable and very helpful

Dear Roger S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Good location, poor check in experience

Customer review rating 4.2/5

Louise Friends - 02/09/2019 AccorHotels review

This reservation was made via Accor Hotels official website. However, when I arrived in the hotel and provided all info to the front desk, the staff was unable to locate my reservation - even though I have shown her my confirmation email and SMS from Accor. A kind advise, if you are not familiar with the check-in procedure, please check with your manager or other seniors instead of question your guests. Or, at least let the guest know that you are trying to help instead of making the guest feel like I was cheating. Thanks for duty manager - Calvin Xue for helping me to locate my reservation and check-in (at that point I have stood at the front for a while and the situation embarrassed me and my friend). Last but not least, please check the guest's profile carefully as you guys logged my last name and email address wrong in your system, and you told me to double check but did not apologise for your mistake - which doesn't make any sense, since I MADE THE RESERVATION ON OFFICIAL WEBSITE AND I FILLED MY INFO CORRECTLY. Other than the check in experience, its worth for the price. Thanks.

Dear Si L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is with sincere regret that we note your dissatisfaction with our service。 We’ve evaluated our staffing procedures at the front desk, and have taken steps to ensure a speedier check in process。I have introduced extra training for the staff over this matter. Thank you again for sharing your experience, and we hope your next visit will be pleasant。 Sincerely, Anson Wang Director of Rooms do…

Very good experience

Customer review rating 4.2/5

Guo R. Couples - 07/08/2019 AccorHotels review

First of all ,the location of the hotel is good.20-3mins to Hongqiao airport.10mins to the nearest subway station by foot. They has a variety of breakfast which I found it really nice. Especially thanks to manager Kyle. He was really patient and friendly. He answered all the questions. If I got a chance to go back there ,i would definitely choose the hotel again.

Dear Hao Q., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

My choice

Customer review rating 4.2/5

Ming X. Business - 20/07/2019 AccorHotels review

This has always been my number 1 choice when travel to or though Shanghai. I like the relatively quiet neighborhood and the guests. The recent changes are visible though, there is no more personal attention (in the past I always receive a personal welcome notes and some nice treats) and the remodeling gave a colder tone to the entire setting.

Dear Ming X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

great experience

Customer review rating 4.2/5

Jie C. Families - 04/07/2019 AccorHotels review

The Front Desk staffs are warmly and helpful. This is the great stay which is over my expectation. Hope to have a chance to come back. really appreciate .

Dear Jie c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Business Trip

Customer review rating 4.2/5

William F. Business - 12/06/2019 AccorHotels review

As usual the hotel was very good, very comfortable room. A little disappointed with what was on offer in executive lounge for breakfast

Dear William George F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. Further on your concerned in regards the breakfast on the Executive Lounge, please be noted that we have different rate range with or without Executive Access. I am seeking your understanding for our sales strategy. Thank you again for sharing your experience Sincerely, Anson Wang Director of Rooms do…

Electricity gone out suddenly and wait for 15 minutes to change the room after second call to front desk

Customer review rating 4.2/5

Ck Business - 11/06/2019 AccorHotels review

It happened on the first night when I want to power on the kettle to make hot water, the electricity gone out..it was around 10:30pm, I use my mobile as torch and took out the one from the drawer..I made call to front desk for help and ask someone to check, the operator replied Ok and will sent someone to my room..then waited for another 15 minutes, O made the second call to front desk and request them to change room directly...

Dear Chun Kit L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anson Wang Director of Rooms do…

good

Customer review rating 4.2/5

Kkpak Couples - 20/05/2019 AccorHotels review

good

Dear Pak K., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

As good as expected

TripAdvisor rating 4.0/5

wingcheungc2017 Business - 17/05/2019 TripAdvisor review

The service was good while the staffs were pleasant. The only complaint was the breakfast seemed to be less appealing because of smaller choice of varieties in comparison with my last stays. One example was not waffles.

Dear Guest, Thanks for you taking time to comment us, your feedback is really important us. Our Chef will look into this matter and make some change in the early future. I was expecting to welcome you again. Thank you

Amazing stay as usual

Customer review rating 4.2/5

Dominique Couples - 10/05/2019 AccorHotels review

Amazing stay as usual the suite room is perfect coming with automatic toilet, air purifier, kitchenette and a washing machine! Location is good near metro line 2 and 10. In addition service staffs in reception and restaurant are nice and helpful, they keep my packages I bought on internet during my stay. I recommend this hotel.

Madame/Monsieur T., Nous vous remercions pour vos commentaires suite à votre séjour à Grand Mercure Shanghai Hongqiao. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Anson Wang Director of Rooms do…

very nice hotel

Customer review rating 4.2/5

Miguel Families - 07/05/2019 AccorHotels review

It was a prefect stay. We booked 4 nights for a getaway stay and the experience was above our expectations. Facilities are very clean and well maintained. Staff very professional and helpful.

Dear Rubio D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Comfortable

Customer review rating 4.2/5

Anonymous Business - 02/05/2019 AccorHotels review

Extremely convenient to a wide variety of shopping and eating experiences

Dear William Patrick H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Anson Wang Director of Rooms do…

Very nice hotel

Customer review rating 4.2/5

Laurine Business - 02/05/2019 AccorHotels review

Comfortable beds and bathroom

Dear Laurine B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Best hotel in Shanghai.feel welcome

Customer review rating 4.2/5

Mr.l. Business - 30/04/2019 AccorHotels review

Everything is great . And feel welcome ,front desk very nice

Dear Barry L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…
Customer review rating 4.2/5

Stuart J. Couples - 21/04/2019 AccorHotels review

Clean and quiet , although WIFi connection was very pour, the room had a balcony but it was always locked so couldnt use it. One window would not close in the room,

Dear j. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anson Wang Director of Rooms do…

Poor Internet Connection and Lack of Hot Water for Shower

TripAdvisor rating 4.0/5

Curious63197110851 Business - 19/04/2019 TripAdvisor review

The hotel is strategically located and is convenient for business. However, the internet connection is not reliable and I have to use my mobile data. Other than that, there was lack of hot water for shower. After an especially long lead time, I can only get at best not cold water in the shower. Never had a proper bath during my stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Anson Wang

Satisfactory stay

Customer review rating 4.2/5

Anonymous Solo - 14/04/2019 AccorHotels review

Comfortable bed and room even with a washing machine. The hotel facilities are a bit old but can maintain the usual hospitality if Le Club Accor Hotels standard.

Dear Nga kok W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Excellent experience with Grand Mercure

Customer review rating 4.2/5

Thomas K. Business - 12/04/2019 AccorHotels review

All staff being helpful and nicely

Dear Thomas, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

good

Customer review rating 4.2/5

D. Business - 18/03/2019 AccorHotels review

making a booking online was impossible (your payment system with credit card didn't work) so i called to book and by phone it was more expensive i had to negociate long on the phone to get the same rate as online rate this is a serious issue you should solve otherwise the rest was all fine

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kiroro Wang Director of Digital Sales and Loyalty do…
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