Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

4.0/5 832 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Our rooms

  • 442 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,529 reviews

Our guest reviews for Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 832 reviews
L., S. F. Business - 10/10/2018 AccorHotels certified review
« Good »

Room and linen are clean an comfortable but the table are too small inside the washroom, no space for putting things. Breakfast options too limit, almost the same during all my stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Nini Solo - 03/10/2018 AccorHotels certified review
« short stay »

none of bad things

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Yoro3 Business - 21/09/2018 AccorHotels certified review
« Flexible service »

At this time, hotel gave me upgraded room and it's amaging room size! unfortunately, that room had bad smell, but prepared replacement room without any doubt. And new room was still upgraded. thank you so much for your good sevice everytime! One question. In this year, I stayed Grand Mercury Hongqiao many days. But it’s not counted on my account. Is there any problem? Or if I book hotel via hotels.com, is it not counted?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. San, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

M. S. Business - 19/09/2018 AccorHotels certified review
« Relax/Calm »

A nice hotel to stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

S. Business - 27/08/2018 AccorHotels certified review
« Reception is quite professional »

When i arrived the hotel, receptionist was very professional and the check-in was very smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. San, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Gerald P Friends getaway - 26/08/2018 TripAdvisor review
« Relaxing Stay »

The Hotel stay is relaxing. The Rooms are well equip and there is a wide variety of TV channels. The hotel can be easily access from the metro station within walking distance. The restaurant serve nice buffet lunch. The staff is very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

We sincerely appreciate you taking the time to send us your feedback, we are happy you enjoyed your stay and look forward to welcoming you back again. Grand Mercure Shanghai Hongqiao

Kalim Friends - 21/08/2018 AccorHotels certified review
« good feeling »

When I stay at Shanghai, I often use this hotel. Location is good, especially for Japanese people.

Our hotel has responded to the review
Our hotel has responded to the review

O. San, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Rolf W. Business - 20/08/2018 AccorHotels certified review
« A good hotel in an excellent location »

Room clean, all staff are friendly and competent, the weakpoint is still the breakfast service. Small spoons are missing each day, the coffee machines are very often out of order and the staff dont care about. Sometimes eggs are missing, even the freshly ones have been cooked and waiting to be served. Sometimes cups and glasses are missing. The beer at the bar is really overpriced for a three star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your comments related to food & beverage service, I have also forwarded to related department for their attention and improvement. Thank you again for sharing your experience and your support as always. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Business - 20/08/2018 TripAdvisor review
« my go to hotel in shanghai »

This is my go-to hotel for frequent business trips to Shanghai. It's centrally located in the Gubei/Hongqiao area of Shanghai. Just a short cab ride away from attractions like Jing'an district, Huaihai road, Xingandi without paying tourist hotel prices. Staff is warm, friendly and accommodating. I often have meetings in the lobby bar over tea and coffee.. the breakfast buffet is nice. There's also a washinging machine in every room so you can do some laundry on long biz trips. The rooms are clean and spacious and designed like mini apartments.

Our hotel has responded to the review
Our hotel has responded to the review

We sincerely appreciate you taking the time to send us your feedback, we are happy you enjoyed your stay and look forward to welcoming you back again. Grand Mercure Shanghai Hongqiao

Really? Business - 07/08/2018 AccorHotels certified review
« Please never ever let me do these feedback again »

Others are all fine. But always asking feedback is really annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Ming X. Business - 06/08/2018 AccorHotels certified review

Generally positive

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Business - 05/08/2018 TripAdvisor review
« Convenience and walking distance »

This is one of my favourite hotel in Shanghai and I stay here frequently. Clean & walking distance to many restaurants. Also not far from MTR station. So recommended either for business traveller or group of family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor user teddywongso678, We sincerely appreciate you taking the time to send us / provide us your feedback, we hope to have the pleasure to welcome you again. Thank you very much for your attention and support as always

L. Business - 14/07/2018 AccorHotels certified review
« Mr »

Average. The ladies at the bar counter on duty on 8 Jul evening whom I redeemed a welcome drink (coke) is not friendly. The soap, shower gel and the shampoo are all not Accor types that I have at other Accor hotels in Shanghai (eg Pullman and Sofitel). The toilet paper quality is so bad. But the male staff at the check in counter and the Concerige are very hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Anonymous Business - 11/07/2018 AccorHotels certified review
« Stinky and noisy »

Very stinky and noisy. Rude receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. San, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

H L. Couples - 02/07/2018 AccorHotels certified review
« This time is the worst of the three times I have stayed in this hotel. »

Unpleasant odour inside the room, not sure if it came from cigarette or toilet. Air conditioner wind direction cannot be adjusted with wind blowing towards us while sleeping. Breakfast was sub-standard quality: about 30+ fried eggs were pre-cooked and left on the plate, not hot and felt like eating fast food. The restaurant was pretty quiet with not many customers, so why the hurry to pre-fry so many eggs? Other foods also were not hot, e.g. sausages, congee....The safe vault was also not functioning properly even after fixing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Benoit Business - 30/06/2018 AccorHotels certified review
« A regular but ... »

The hotel is still good and Mister Leon Liu did all he could to help me. But two points are really not on the good side: - Internet ... so bad connectivity... ok they give you a router if you ask but it’s unacceptable in 2018 - the breakfast is going down the drain in term of quality. I already said it last time. Low quality juice, less selection.... And guys... only hotel in the world I go to with no spare toilet roll in the toilet.. isn’t it stingy.. Regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Ky L. Couples - 24/06/2018 AccorHotels certified review
« Rooms great and staff helpful »

Breakfast good spread, Staff helpful, will recommend friends to your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Always F. Business - 05/06/2018 AccorHotels certified review
« Worst stay, horrible staff »

I stay a lot in hotels and typically only give positive feedback. However, I was extremely dissatisfied with my recent stays with this hotel and felt compelled to voice my concerns. The hotel hardware was not up to date (e.g. tiny and worn bath/shower), service was lacking (e.g. many empty trays at breakfast never refilled), and above all attitude was horrible. From many interactions over several stays, I do not recall a single smile from staff. In particular, I would like to highlight the following incident. On a recent stay, I had the misfortune of encountering a very rude restaurant staff member. At breakfast, when I ordered omelette and other items, he was sullen all the time, did not respond to my request at all, and simply threw dishes onto the table. That was totally rude and simply not acceptable behavior at an upscale international hotel -- frankly I expect better attitude from McDonald's or local street food vendors! When I pointed this out, the staff member in question went from bad to worse, coming up with all sorts of ridiculous excuses. I spoke with the restaurant manager, but he only continued with more excuses. I didn't escalate it further, as I was willing to give them another chance and hoped that things would improve. However, that turned out not to be the case. On my next stay, I encountered the same rude breakfast staff member. This time he simply left the station whenever I tried to order something. When I finally spoke to him, he just stormed back into the kitchen without answering me and never re-appeared. The whole scene was beyond ridiculous. Apparently he not only didn't t take guests' feedback to the heart and try to improve, but also went from bad to worse. I spoke to the restaurant manager again, but once again he didn't or wouldn't do anything. With such loose and incompetent management, no wonder such unacceptable staff behavior! This time I brought this matter to the attention of the highest hotel manager on duty. I have to give credit where it's due -- he was professional in our discussions and promised to investigate and follow up with me. Unfortunately, I never heard back from him. I travel a lot all over the world and hold top-tier status with several major hotel chains. This was by far my worst stay in a long time and I do not recall such horrible staff behavior from anywhere. Such rude staff have no place at Accor, and actually are not suitable for the hospitality industry at all. Until proper management action is taken, I simply will not set foot in this hotel again and will direct all my company business away, which runs for several million RMB per event. I generally have very positive experience with Accor hotels in Asia Pacific, but this hotel is a shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

Business - 04/06/2018 TripAdvisor review
« I stay there every year »

I stay there every year, because the hotel is 4 km far from our fairground, so. Rooms are always clean, but this year was our room little bit wet, all our clothes was a bit wet, but I think it comes from outside, because the humidity was very high and hot in Shanghai. Breakfast was common as usually, but good. Silly that it is still same every year :-) What was good joke is Welcome drink ... non alcoholic beverages as water, tea, Cola ... more worse hotels spends a time and will make you nice mixed drink, why not, how much it cost them? Laundry is expensive, cheaper is buy new shirt and jeans on the street he he.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor user, We sincerely appreciate you taking the time to send us your feedback, we hope to have the pleasure to welcome you again. Thanks & Regards,

L. S. F. Business - 31/05/2018 AccorHotels certified review
« can be improved »

- Sliding door inside bathroom not function properly, difficult to open after shower - Some small dirty on the bed upon arrival - No change of food at the restaurant - breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivien He Director of Digital Sales and Loyalty do…

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