Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

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4.0/5 512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 231 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,881 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 512 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 16/02/2018
« Good services and facilities »

Server ready 24 hour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Panut M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Brian R. Business - 16/02/2018
« felt like home »

it was very nice and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brian Oliver R., Thank you for your recent review and wonderful comments, we were delighted to hear you enjoyed the hotel facilities and services. We are so pleased you had a wonderful stay and we are always looking for opportunities to enhance our guest’s experience as memorable ones. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We are looking forward to welcome you back to the Mercure Jakarta Simatupang in the near future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Januar E. Business - 15/02/2018
« Kind help »

Mecure Simatupang is very helpful. Some of team still remember me, even quite long I am not spending my night in Mercure, because I need to travel to other area. By the way especially thank you to Miss Fauwnia, she allowed me to extend until 15:00, it is very helpful because I can not reschedule my flight. She is listening my problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Januar E., Thank you for your wonderful comments as well as taking the time to post your review on TrustYou site. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and particularly to Ms. Fawnia made your stay a pleasant one. This will certainly motivate them to keep up the good work. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We look forward to the pleasure of welcoming you back to The Mercure Jakarta Simatupang, and remain, Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Bobby Business - 15/02/2018
« Nice stay »

Nice stay for my short getaway

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bobby Prasetya G., Thank you for taking the time to post such valuable review on our guest survey, we were absolutely delighted to read your positive feedback. We are delighted to hear that you were impressed with our beautiful physical product and that our service was quick and efficient. We do pay close attention to the quality of our services, the hotel facilities, and the amenities we have on offer. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We are looking forward to your return to The Mercure Jakarta Simatupang very soon Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
T. Z. M. Business - 14/02/2018
« prompt attentive service by the ladies in the front desk. »

a duty staff at the front desk remember my transport to my office for 2 days. she is attentive and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhi Ming Tan, We would like to thank you for taking time to write your positive comments regarding your experience .at the Mercure Jakarta Simatupang. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what westrive for everyday. I will share your comments with our team and It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We do hope to have the pleasure of welcoming you back at The Mercure Jakarta Simatupang very soon, and remain Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Melissa Business - 13/02/2018
« Great location »

Breakfast has so many variety food, nice restaurant, room is clean, bathroom is clean, no problem at all, fast checked in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Melissa Sutandio, Thank you very much for choosing The Mercure Jakarta Simatupang as your accommodation during your business trip and for the time taken to post your feedback here in Trust You site. It is very fulfilling for us knowing that we made your stay enjoyable and also our culinary, the rooms cleanliness and fast check in were able to deliver your expectations. As we wanted the experience of each of our guests memorable, we ensure that we are attentive to every details from service to cleanliness. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Gregory F. Business - 12/02/2018
« Very Good »

Your staff go beyond what is expected of them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gregory John Flint, Thank you for allowing us to read about how much you enjoyed your stay at The Mercure Jakarta Simatupang. It gives us the pleasure to know that you had an amazing stay with us and that you were able to enjoy most of the services and facilities in the hotel. Thank you as well for recognizing our associate’s who made beyond your expectation and great service delivered to you – they really worked hard to ensure that our guests like you will have a memorable experience. Your kind words have been passed on to our teams and This will certainly motivate them to keep up the good work. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you once more and we are all looking forward to having another great opportunity to welcoming you in future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Bc Business - 12/02/2018

value for money and great service staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bee Chin Chua, Thank you for choosing to stay at The Mercure Jakarta Simatupang and for sharing your wonderful comments with us. We are certainly glad that we were able to meet your expectations with our services and the value of our best accommodation. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and This will certainly motivate them to keep up the good work. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We all look forward to welcoming you again on your next visit to Mercure Jakarta Simatupang not in too distant future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Andreas S. Business - 12/02/2018
« Friendly Staff, good value for money »

Friendly welcome, easy access to the room good quality food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas Skubski, Thank you for choosing to stay at The Mercure Jakarta Simatupang and the time taken to share with us your comments about your recent stay. It is certainly great to know that you had a wonderful stay with us and that you enjoyed our food culinary provided during your stay. Thank you as well for recognizing our associates for friendly welcome. Your comments has been shared to the entire team who are all happy and thankful for your loyalty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you once more and we are all looking forward to welcoming you back soon. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Adri A. Business - 11/02/2018
« Satisfied »

comfortable and all crews friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adri Adi, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Benjamin R. Families - 10/02/2018
« Nice »

Parking..... quality of space doesnt match the quality of the hotel. Have to walk through water puddle to get to lobby Check in... ok and fast. More friendly smile will be nice Room .... very good Restaurant..... lower temperature and nice soft mudic will perfect the ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benjamin Rahardjo, Thank you very much for staying at Mercure Jakarta Simatupang and taking time to share your recent experience with us here. It is always a pleasure to receive positive feedback from all our valuable guest. We do have limited parking space in our basement building and we are also have outdoor parking more spacious for our guest. And Your comments on the check in service provided by our staff are most gratifying and will be shared with the whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure Jakarta Simatupang. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Reggie D. Business - 09/02/2018
« Comfortable »

I like that you have so many electric socket in the room, however I was a little disappointed in the laundry, where I ask for a folded clothes, but what comes is in a hanger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reggie Destayoga, Thank you for choosing to stay at Mercure Jakarta Simatupang and for sharing your comments with us. We sincerely thank you for your positive comments towards our comfortable room and the electric socket in the room. And we regret our laundry service was failed to meet your expectation during your stay with us. I have discussed this matter to our concern department in order to know better your laundry preference and we have updated in our system for our record on your next visit to our hotel. We are taking your valuable feedback seriously and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have the pleasure of welcoming you again soon in Mercure Jakarta Simatupang Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Anonymous Business - 06/02/2018
« Pleasant and comfortable »

Better then expected, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fang Mao Phoo, Thank you very much for choosing Mercure Jakarta Simatupang as your accomodation during your business trip and taking the time to share your valuable feedback with us here. It is always a pleasure to receive positive feedback and It is really great to know that you enjoyed your overall stay and thank you for your praises to our hotel and to the entire team who are really passionate to deliver memorable experience to you and to all our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you once more and we all hope that we can welcome you back in future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Henry S. Families - 03/02/2018
« Clean, comfort and friendly »

It was excellent experience to stay at Mercure TB Simatupang. The breakfast so many variance and good taste, the room is clean and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry Sukardi, We sincerely thank you for choosing Mercure Jakarta Simatupang and sharing your wonderful feedback. There’s really nothing better than knowing that you enjoyed your overall stay with us. It’s just so fulfilling to learn that we were able to meet all your expectations. Thank you for recognizing the services delivered to you most especially our variety breakfast and the room cleanliness I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Beatrice Business - 03/02/2018
« Good hotel »

I enjoy staying at Mercure Simatupang. All staffs I met are friendly, breakfast choices are good (love the crapes), bedroom and bathroom are clean with good water pressure. Location is near mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Beatrice Mulyani, Thank you very much for choosing our hotel during your business trip and we are very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. We are sincerely thank you for the praise towards our service and facilities that we provided and we all very to see that you had enjoyable stay with us. Your kind words have been passed on to our teams and This will certainly motivate them to keep up the good work. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
R. Business - 02/02/2018
« Good »

Good, staff and kitchen very good. Pool to small and full with children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Frank Rombouts, Thank you for choosing to stay with us and it's wonderful to hear that your experience in our hotel was a memorable one. Thank you for highlighting appreciation our team who made your stay enjoyable one As we always strive to continually improve the quality of our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Hc Business - 01/02/2018
« Level of service as expected »

The staff are always corteous and friendly. And a few who remember me from my previous stays greet me by name, which is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry Chin, We very much appreciate your comments following to your stay at the Mercure Jakarta Simatupang recently. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure Jakarta Simatupang. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Oi Business - 29/01/2018
« Satisfied »

All staff perform well, friendly, fully kinship and Professional as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Syais R., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback and we are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying. Thank you for your constructive feedback for our basement parking and we will bring it to our management discussion for the improvement. I will definitely share your valuable comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure Jakarta Simatupang. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Anonymous Business - 28/01/2018
« A pleasant and comfortable stay »

- comfy -clean -convenient -love the bed -shower wasn't as warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lai Hoe B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback and we are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
As Business - 28/01/2018
« Comfortable second home »

Everything from the room to service was beyond my expectation. The one thing that I found negative was that there were some dishes (during the breakfast buffet) that were not clean. Besides that, I found everything I needed and had a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akira S., It is a true honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a sincere pleasure to receive great scores 90 / 100 as an appreciation of our team’s services. I will share your comments with our team and I am certain that your feedback will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html I thank you very much for sharing your experience, and hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

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