Mercure Jakarta Simatupang 4 stars

TripAdvisor rating 4.0/5 605 reviews
Mercure Jakarta Simatupang
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodations

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: ‌3
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Suite 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level Graffiti restaurant provides an International buffet for breakfast and lunch. An a la carte menu consisting of international and local traditional dishes is also available for breakfast lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Photo non contractuelle / Strictly non binding

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Photo non contractuelle / Strictly non binding

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118 m²

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,044 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

605 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good

Customer review rating 4.3/5

Mayang Couples - 14/07/2019 AccorHotels certified review

It was basically good. Some improvements needed: the towel in the bathroom had stain on it when i was going to use it. Please recheck all items before guests arrive. The resto for breakfast is too small so guests had to wait for a while before they could sit. Please make a bigger swimming pool & gym so people can actually swim & work out comfortably.

Dear Mrs. Mayang, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. As we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. Initially built as a business hotel our swimming pool in rooftop on 19th floor could not have been a first choice for families. Yet its size allows actually the parents to be reassured when they watch over their kids. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Pika Indriyati Front Office Manager

Mr.

Customer review rating 4.3/5

Asim G. Business - 14/07/2019 AccorHotels certified review

Based on my experience in hotels since 1993, I commend the cleanliness of the hotel, the hospitality of the staff and the services I received during my stay and I recommend to the hotel to be My first choice will be to stay in Jakarta.

Dear Mr. Asim G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

great

Customer review rating 4.3/5

Dragi P. M. Solo - 14/07/2019 AccorHotels certified review

nice staff welcoming me from the beginning enter area hotel without forget the security, comfort bed making my night wonderfull

Our Dearest Guest Mr. Dragi Perbowo M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Cozy

Customer review rating 4.3/5

Cahyanu S. Families - 13/07/2019 AccorHotels certified review

Nice and relax

Dear Mr. Cahyanu S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager
Customer review rating 4.3/5

Phylord Business - 13/07/2019 AccorHotels certified review

Satisfied.

Dear Phylord D., We are delighted to receive your great feedback regarding your stay in Mercure Jakarta Simatupang. We noted that you share a very positive global comment while you also rated “Your arrival and check-in?” with 60/100 score and “How satisfied were you with Le Club AccorHotels?” with 60/100 score. We always strive to deliver our best services to our Le Club Accorhotels members, our priority guests. In order to keep improving our services, would you please mind to share more details and orientate our efforts? Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly H6… Sincerely, Pika Indriyati Front Office Manager

Region Sales Director

Customer review rating 4.3/5

Jitendra G. Business - 11/07/2019 AccorHotels certified review

Excellent

Our Dearest Guest Mr. Jitendra Chandrakant G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

The great hotel products speak itself

Customer review rating 4.3/5

Ismail S. Business - 09/07/2019 AccorHotels certified review

The room is clean & spacious with nice city view. The staff is also helpful and never missed a smile & greeting at any point of time/place. Good selection of foods for breakfast with some local foods serving at the buffet. It's overall a great stay at this hotel.

Our Dearest Guest Mr.Ismail S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Okay with notes

Customer review rating 4.3/5

Henry M. Families - 09/07/2019 AccorHotels certified review

The room was clean and neat, but few notes. Amenities (tissue) wasn't properly replaced. Complimentary coffee was also not fully refilled.

Our Dearest Guest Mr. Henry M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Good Stay in Mercury Simatupang

Customer review rating 4.3/5

A. F. Business - 07/07/2019 AccorHotels certified review

Has been good except the wifi is slow.

Our Dearest Guest Mr. A. F. Chee Keong, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Great

Customer review rating 4.3/5

Ana Business - 07/07/2019 AccorHotels certified review

Responsive and great basic facilities. Staff name Ina was excellent! Credit should be given to her!

Our Dearest Guest Mrs. Rohana M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Satisfying as expected

Customer review rating 4.3/5

Willem N. Business - 07/07/2019 AccorHotels certified review

Was waiting for room preparation around 20-30 minutes when I arrived, but overall there is no problem with room, facility and hospitality

Our Dearest Guest Mr.Willem N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

A nice hotel for business trip

Customer review rating 4.3/5

Mc Business - 07/07/2019 AccorHotels certified review

Friendly reception staff. Room is cleaned. Breakfast is good but can be better.

Our Dearest Guest Mr.Michael Chun Kam C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

This branch is quite good.

Customer review rating 4.3/5

Ekapong Business - 05/07/2019 AccorHotels certified review

I think this branch is very clean also the staff is very friendly.

Our Dearest Guest Mr.Ekapong C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

The service staff are friendly but lobby and restaurant at lobby has mosqitoes

Customer review rating 4.3/5

Simon Business - 05/07/2019 AccorHotels certified review

The service staff are friendly but lobby and restaurant at lobby has mosqitoes

Our Dearest Guest Mr. Simon Kwang Hui T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Disappointed

Customer review rating 4.3/5

W. K. Business - 05/07/2019 AccorHotels certified review

1. I stayed for 10 nights and everyday I would notice that the housekeeping team will forget about something after cleaning. For example, forgot to replenish toilet paper, bottled water and etc. In addition, the room was not properly cleaned. 2. Gym is too small. 3. Breakfast variety is too limited.

Our Dearest Guest Mrs. W. K. May Wei, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager
Customer review rating 4.3/5

Dinesh Business - 04/07/2019 AccorHotels certified review

Excellent service,Clean rooms ,friendly staff

Our Dearest Guest Mr.Dinesh C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Business hotel with reasonable facilities

Customer review rating 4.3/5

Daniel Business - 04/07/2019 AccorHotels certified review

Decent business hotel with reasonable facilities, location in business district and easy to access by MRT. Shall provide more varieties of the in house dining and upgrade the basic facilities like gym room . Some room are old and shall upgrade for better staying experience.

Our Dearest Guest Mr.Daniel Sew Yit F., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

More than up to standard, as usual

Customer review rating 4.3/5

Kris Business - 03/07/2019 AccorHotels certified review

It was my second stay at the hotel and as before it was a very good experience

Our Dearest Guest Mr.Kristoff Jan W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Mr. achmad c.

Customer review rating 4.3/5

Achmad C. Business - 01/07/2019 AccorHotels certified review

Near with my office jakarta

Our Dearest Guest Mr.Achmad c., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager
Customer review rating 4.3/5

Anonymous Business - 01/07/2019 AccorHotels certified review

the twin room is a bit small for sharing, blinds for the bathroom separation to the room is also not enough to provide privacy especially if sharing with business colleagues. not a lot of choices in the buffet breakfast as well as dinner buffet , mosquitoes in the dining area

Our Dearest Mrs.Meriam Rose C., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in jakarta