Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,747 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 591 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 20/03/2019 AccorHotels certified review
« Friendly staff »

Staff are friendly. Breakfast can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Joshua L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Daniel Families - 18/03/2019 AccorHotels certified review
« Nice hotel »

All about the hotel is good.except the pool was under maintenance,we have pleasant stay.thanks

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Mr.Daniel Effendy A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Thippawan Business - 16/03/2019 AccorHotels certified review
« Excellent »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Thippawan P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Ted F. T. N. Business - 16/03/2019 AccorHotels certified review
« I enjoyed my stay in Mercuri Hotel in Jakarta »

Very good and friendly service. Nice clean and comfortable rooms. Good breakfast too!

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guet Mr.Ted J., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Anonymous Couples - 15/03/2019 AccorHotels certified review

Good hotel.. good location... good serving.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Xenia A B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Indy Business - 14/03/2019 AccorHotels certified review
« Great »

service was good but rooms could be cleaner

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Indrayadi Bin S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Dewi Business - 14/03/2019 AccorHotels certified review
« As usual, I am always satisfied to stay at the accor hotel network. »

The rooms and food are all satisfying. Only the swimming pool is small compared to the other pools

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Dewi P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Anonymous Business - 12/03/2019 AccorHotels certified review
« Nice »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Santoso M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Aaron H. Couples - 11/03/2019 AccorHotels certified review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Aaron H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Ifa A. Couples - 10/03/2019 AccorHotels certified review
« mrs »

I was a little disappointed, when I was taking a nap on Saturday, there was a mini bar attendant who arrived suddenly, then when he knew that inside there was me, then he came out again and knocked on the door

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Putri Shareefa Madina a., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, especially regarding our Minibar Attendant. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Rigan T. Business - 08/03/2019 AccorHotels certified review
« Easy, Comfotable »

easy in booking rooms, friendly, artistic and comfortable service

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Rigan T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

C. Business - 07/03/2019 AccorHotels certified review
« Short stay for business »

The experience was great! I'm particularly impressed with the service rendered by the head of security. I took a taxi back to the hotel but the driver did not have any change, so the kind staff helped me get some change but when he could find none, he paid for me! I wasn't expecting this level of service! Well done! This type of service level will overtake any other lacking. Thank you once again

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Kheng Hwa C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Aliman A. Business - 07/03/2019 AccorHotels certified review
« Enjoyed »

Service good, just maintain the smoking zone in the mess hall

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Aliman A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

John Business - 07/03/2019 AccorHotels certified review
« Professional and competent. »

From pick up at the airport, to check in and check out, the level of care and consideration to the guest needs was beyond reproach. I would strongly recommend the hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.John Robert C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Thomas T. Business - 07/03/2019 AccorHotels certified review
« Staying makes one feel comfortable »

Everything was perfect. It makes one feel at home. I will certainly pick the same hotel for my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Thomas T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Anonymous Business - 06/03/2019 AccorHotels certified review
« Pleasant stay in modern hotel »

Good rooms, only disappointment was the pool which was too small for swimming

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Christopher P H., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Pingkan Couples - 03/03/2019 AccorHotels certified review
« Superb quality of service. »

Friendly staff & great service, two amongst other things that made staying at Mercure so memorable & enjoyable. Definitely will be my go-to-hotel. Thank you Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Pingkan S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Rohan Business - 03/03/2019 AccorHotels certified review
« Pricey and expensive »

The rooms, food and all were expensive with so much taxes

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Rohan S., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Andreas Business - 03/03/2019 AccorHotels certified review
« Queit nice night »

Queit nice, but the complimentary welcome basket at my room was very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Andreas Handiono B., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, especially for the complimentary welcome basket. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Janna S. Solo - 01/03/2019 AccorHotels certified review
« Amazing experience! »

Mercure Simatupang is incredible. One of the best hotels I have ever stayed in(and I have stayed in many). Wonderful rooms, fabulous food and the very best service you could ever imagine from all staff members. Nothing is too much trouble and every request is answered immediately. I can not wait to come and stay again. Quite simply, a fantastic hotel!!

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Janna S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

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