Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,518 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mak O. Business - 07/12/2018 AccorHotels certified review
« Nov 2018 stay. »

Pleasantly surprised. All staff from the outside doorman, restaurant, and rooftop bar were all very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Mark Paul O., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

T. Business - 05/12/2018 AccorHotels certified review
« Nice place to stay »

When you are in a business trip. It's a nice hotel to stay

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Chayada K. Business - 03/12/2018 AccorHotels certified review
« Comfortable and value for money »

This is another good memory for visiting Indonesia this time. Mercure Simatupang is in a good location for my business trip. I like this hotel for having friendly staffs, hotel cleanliness, strong security and good food.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Chayada K., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Ms. P. T. Business - 03/12/2018 AccorHotels certified review
« It is very nice hotel. »

It is very nice hotel and the room is clean.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Preeyapan T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Nanda L. Couples - 01/12/2018 AccorHotels certified review
« Memorable Birthday Stay-cation »

Thank you for the surprise and complimentary cake from the Hotel staff! Really made my day!

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Nanda L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Lidya Business - 30/11/2018 AccorHotels certified review
« still below expectation »

mixed impression.... some is good some is neutral.... not so good but not bad..

Hera Business - 30/11/2018 AccorHotels certified review
« Need more smile »

Everything was good, room cleanliness, food, staff were helpfull but need more smile

Elgin L. Business - 30/11/2018 AccorHotels certified review
« Mercure Standard »

Comfortable Stay, good dining.

Es Business - 30/11/2018 AccorHotels certified review
« Generally alright »

Good spread of food especially for buffet breakfast; areas of improvement is to have an "egg station" to dish out eggs based on guests choice (instead of the pre-cooked ones). Rooms are a bit dated - might need to have a carpet refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soo Tien Y., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Anonymous Business - 29/11/2018 AccorHotels certified review
« Very nice accomodation, helpful staff »

Pleasant experience, nothing too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Holt I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Anonymous Solo - 26/11/2018 AccorHotels certified review
« Good »

Friendly service, comfortable room, but only difficult to get a place to park in the basement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Annie Business - 26/11/2018 AccorHotels certified review
« It's was fine. »

Noticed that towels are not very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Annie T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Juan Business - 26/11/2018 AccorHotels certified review
« The stay is memorable »

The service is good. Fast response from receptionists until room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juan Davin Partogi S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Jutatip Business - 25/11/2018 AccorHotels certified review
« Very helpful staff »

I had a pleasant staying at Mercure. The room was so clean and comfortable! The staff were very helpful. Special thank to the staff who responded very fast for the request to find the adapter during I was working at the business center at level 2. This is my hotel if choice during business trip in Jakarta!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jutatip W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Wynn G. Families - 24/11/2018 AccorHotels certified review

Fine intown location! Extremely helpful, professional staff! Karumba pales when compared to thedining area on the first floor... just save Karumba as your bar!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wynn Allen G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Kim Business - 24/11/2018 AccorHotels certified review
« Poor loyalty program »

Disappointed not receiving any membership point due to agent booking, not even for spends in hotel ! No point being a member of this hotel group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kim S., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. as for membership policy it has been restricted worldwide that Online Travel Agent will not eligible for any benefit and any earning points, however we encourage you to have a direct booking instead We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pika Indriyati Front Office Manager

Tommy B. R. S. Business - 23/11/2018 AccorHotels certified review

I have an experience with my one document (Driving License) forget/left behind the room and hope for the future from hotel management give a free service to send the DL to my address, because in the base from my experience staying in a number of hotels does not incur shipping costs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tommy Barita Ronggur S., We very much appreciate your comments regarding your stay at the Mercure Jakarta S.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Anonymous Business - 22/11/2018 AccorHotels certified review
« Very convenient and value for Money-felt like at Home »

I have enjoyed very much the Hotel and felt like at home. very Good food and beverage and supportive and friendly staff. Hotel facilities are limited but value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fabrizio F., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Pika Indriyati Front Office Manager

Rifat Business - 19/11/2018 AccorHotels certified review
« Good enought »

Very kind dan all serve better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifat Q., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Chandra B. Business - 19/11/2018 AccorHotels certified review
« Tidy, Convenient »

Convinience and easy to reach by public transportation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chandra B. W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

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