Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 565 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 612000.00 IDR Non member rate
From 612000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,323 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 565 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Agung Business - 15/09/2018 AccorHotels certified review
« Business trip »

It is quite long time before i got back to this hotel. Clean and good room, friendly staff, a nice surprise that the restaurant also providing national food.

Wahyuni M. Couples - 15/09/2018 AccorHotels certified review

I was enjoyed stay with good service and nice room

Regina R. Business - 15/09/2018 AccorHotels certified review
« Customer Hospitaily in Style »

The hotel is not too big and can still be classified as a boutique hotel. Loved the designer mugs in the room. Elegant Design of the bathroom. Extreme friendly and knowledgeable staff . No doubt my next stay is there again . Any questions , ask me .

Febrianto B. A. Solo - 14/09/2018 AccorHotels certified review
« Very Good »

i'm very satisfied, I had good breakfast everyday

A S. Business - 13/09/2018 AccorHotels certified review
« Good »

Everything is as expected.

Noor I. Families - 11/09/2018 AccorHotels certified review
« Nothing special »

During My last stay in Mercure Simatupang, nothing special happens. As they treat me like ordinary guest, lack of hospitality (smile, greetings, ect) from most of the hotel staff only few of them are genuinely nice. The only special moment that i noted is the check in process which is quick (thats a plus point) but other than that it is average. I think i'll think twice before staying in Mercure simatupang again, as my experience staying in other Mercure hotels are better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Noor I. A., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pika Indriyati Front Office Manager H6…

Yusnul Business - 11/09/2018 AccorHotels certified review
« The stay! »

Was a great place to stay. Staff were friendly n breakfast eas excellent!

Anonymous Business - 09/09/2018 AccorHotels certified review
« Business trip akarta »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Giovanni A., We sincerely appreciate your review regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Yours faithfully, Pika Indriyati Front Office Manager h6…

A. Business - 08/09/2018 AccorHotels certified review
« Comfortable and pleasant »

Actually, the location of the hotel is become my main reason to choose mercure because it's close to my office, overall, the access quite easy to reach, the service was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Delvi A., We sincerely appreciate your review regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Yours faithfully, Pika Indriyati Front Office Manager h6…

P. Business - 07/09/2018 AccorHotels certified review
« easy for booking room »

room cleaning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We sincerely appreciate your review regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Yours faithfully, Pika Indriyati Front Office Manager h6…

Dadan K. Business - 05/09/2018 AccorHotels certified review
« always good »

always good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dadan k., We sincerely appreciate your review regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Yours faithfully, Pika Indriyati Front Office Manager h6…

Risang W. Business - 04/09/2018 AccorHotels certified review
« Comfort environment »

Clean, functional, premium experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Risang W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager

Emryas S. Families - 03/09/2018 AccorHotels certified review
« everything was good, except the AC in the room was not cold, it's hot so I can't sleep well »

Food was good, check in process was good, room restaurant's services was good. Except the Aircondition in the room was bad, it was not cold at all, I can;t sleep well because hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Emryas Imsak S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It is disappointing to learn though, that your Air condition in the room was not one of complete satisfaction. I have shared your feedback with the team to be reviewed. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Best Regards, Pika Indriyati Front Office Manager

Mohd F. Business - 03/09/2018 AccorHotels certified review
« Best and new experience »

Was very good facility and people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammad F. Bin Haji M., Thank you very much for your feedback following your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive review as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more memorable. Yours faithfully, Pika Indriyati Front Office Manager

Hafiz Solo - 03/09/2018 AccorHotels certified review
« Amazing »

Amazing. Friendly staff and willing to assist in any circumstances

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shamsul Hafiz M., It is an honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a pleasure to receive the maximum scores as an appreciation of our team’s services. I will share your comments with them and I am certain that this review will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager

Sherad M. Business - 01/09/2018 AccorHotels certified review
« Repeat customer »

This is my hotel of choice when i visit Simatupang. Its always been an enjoyable experience. My only suggestion would be your front office staff to acknowledge a customer when they walk in to your hotel. Most of the time, they avoid eye contact. Im not sure what the reason would be. Otherwise, an enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sherad M., Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It is disappointing to learn though, that your experience with the front office services was not one of complete satisfaction. I have shared your feedback with the team to be reviewed. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta Sincerely, Pika Indriyati Front Office Manager

Irna Business - 01/09/2018 AccorHotels certified review
« It’s oke »

Need some improvement specially in laudry service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Resky I., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang. We sincerely apologize that your experience did not meet your expectations. Serious action has been taken and proper training will be planned in order to prevent these inconvenient situations happen in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at H6… Sincerely, Pika Front Office Manager .

Anonymous Families - 01/09/2018 AccorHotels certified review
« Value for money »

As expected, great service and staff, amenities all provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemala P., Good Day to You and Warmest Greetings from Mercure Jakarta Simatupang! I would like to sincerely thank you for your kind words towards our team. We are all very glad that your situation has found a positive outcome. Every day we strive to deliver the best service to our guests who do not only honor us with their presence in our hotel but share a moment of their life with us. For our business travelers we always attempt to create a “Home away from Home”, even if that is just for one night. Your thoughtful message has been already shared with our teams and it is certainly the best encouragement to keep improving ourselves as hoteliers and human beings. Though we do not want to abuse of your kindness, it would be also a great reward for our team’s efforts if you would like to share your positive feedback on TripAdvisor; please find here the dedicated link: https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html On behalf of my teams, I once again sincerely thank you for sharing your experience, and we hope your next visit will be even more pleasant, but maybe less eventful! Should I be of any assistance to organize your next stay in our hotel, please do not hesitate to contact me directly. Kindest regards, Pika Indriyati Front Office Manager

Sebastian W. G. Solo - 31/08/2018 AccorHotels certified review
« Great! »

Very comfortable, great service, nice rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wolfgang G., We sincerely appreciate your comments regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Yours faithfully, Pika Indriyati Front Office Manager h6…

Khary K. Business - 29/08/2018 AccorHotels certified review
« Housekeeping need to improvement »

After check-in and founded that the cleanliness of the bathroom was still found on the the hair on the floor and glasses of dusty on the mini bar (Need to improvement for housekeeping).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khary K., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. It is disappointing to learn though, that the cleanliness in the room was not one of complete satisfaction. I have shared your feedback with the team to be reviewed. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Best Regards, Pika Indriyati Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 612000.00 IDR Non member rate
From 612000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates