Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

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4.0/5 528 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,048 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 528 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anna Business - 12/04/2018
« Satiesfied »

I am enjoying the service, the room as well the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kezia Trisiana Novita S., Thank you for choosing to stay at the Mercure Jakarta Simatupang and for taking the time to share your wonderful feedback to us. It is really great to know that you liked the hotel and the facilities. We are also happy to learn that we were able to deliver your expectations at breakfast restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Eddy Business - 10/04/2018
« Very nice hotel »

Stayed here many times for my business traveling. Staff is great, hotel very clean and excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eddy Susanto, Thank you very much for visiting at the Mercure Jakarta Simatupang and for sharing your wonderful experience and feedback about your stay. We are truly grateful to know that you enjoyed your stay in the hotel and liked the location for your business trip. It is also great to learn that our associates were helpful to you. The team are definitely happy to be of assistance and make each of our guest delighted. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you once again and we all look forward to welcoming you back soon. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
I. Business - 08/04/2018
« Good hospitality »

I enjoy staying at mercure hotel, looking for next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Indra, Thank you for visiting at the Mercure Jakarta Simatupang and for sharing your feedback about your recent experience stay with us. It is really great to know that you like the hotel and was able to enjoy your overall stay with us. We are all happy to learn that you will consider staying with us again and found us as your new home whenever in South Jakarta. We can’t wait to welcome you back soon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Miftah F. Couples - 08/04/2018
« Feel Welcome in Simatupang »

I stayed for one night only since I have an appointment in the nearby hospital. Hotel staff welcome me even though I came early and they gave me early check in (at 11.30 am). I was delighted when they provide me with my preference room. Room was clean and comfortable with plenty of amenities (iron board, shoe cleaners, etc.). I tried the Grafitti Restaurant for lunch and food was delicious. When my wife came, we tried Karumba Rooftop bar for welcome drinks. The atmosphere was perfect for Jakarta building skyline in the evening. Another thing that stand out was breakfast. There was a wide spread of breakfast from traditional indonesian food, to western option, dimsum, sushi, and healthy juice. Both me and my wife love the breakfast and would definitely come back again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Miftah Faridh, We sincerely thank you for choosing to stay at the Mercure Jakarta Simatupang and for sharing your wonderful feedback to us. We are all glad to know that you had a perfect experience in the hotel and the team had made you more comfortable all throughout your stay. Thank you very much to your positive comments about the team who are indeed great and very helpful.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Adam A. E. Couples - 07/04/2018
« Always a pleasure staying here »

From the easy Check in, to the relaxing lounge and rooms, always a great experience at Mercure Simatupang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adam Lenfield, It is a true honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a sincere pleasure to receive great scores as an appreciation of our team’s services. I will share your comments with our team and I am certain that your feedback will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html I thank you very much for sharing your experience, and hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Yk Business - 05/04/2018
« Bad Check in experience »

Normal except checking in takes a long time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yong Kiang Tan, We are very grateful for sharing your feedback following your stay in Mercure Jakarta Simatupang. We are happy to know that you enjoyed your stay with us. Whilst the stay was almost perfect, we are disappointed to learn that you experienced inconvenience on the day of your check in. Please accept our sincere apologies and trust that an internal investigation on what happened and corrective action has been taken to ensure that we provide only wonderful and memorable experience to you and to all our valued guests. Your feedback will definitely help our team to improve our services. As loyal guest your details are already saved in our system and that speeds up your check-in process. Your room is already ready at your arrival and your preferences are known by all our staff. Only the registration card needs to be signed in order to get your key. We sincerely appreciate that you have taken a special time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Should you need further assistance for your next visit, please do not hesitate to contact me directly at h6… Sincerely, Pika Indriyati Front Office Manager

AccorHotels certified review
Edward Business - 05/04/2018
« Clean and comfort »

Overall good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edward Rajagukguk, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
T. Business - 03/04/2018
« Having a great time by staying at Mercure Simatupang »

It was a great trip for staying at the hotel. The staffs were great and hospitality at service. Overall I did enjoyed staying at Mercure Simatupang hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Triono, Thank you for choosing to stay at The Mercure Jakarta Simatupang. and for sharing your wonderful feedback with us. It is certainly great to know that you enjoyed your stay at our lovely hotel and liked the facilities and We are also glad that we were able to provide and deliver everything that you needed and all of your expectations. Thank you very much for recognizing our very friendly and helpful associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Rahul K. Business - 03/04/2018
« Was good ! »

Was Good. Rooftop Bar is good , a bit high on cost though Menu should have more variety, also for Vegetarians/Vegans Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rahul Kulkarni, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
P. Business - 31/03/2018
« memuaskan »

smart service for room reservation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Abdul M. S. Business - 31/03/2018
« Great business hotel and lovely staff »

The hotel staff is extremely accommodating to customer needs. I have stayed in this hotel is short and long stay. The hotel staff doesn’t differentiate and helps out everyone. I highly recommend this hotel for business travellers wanting to stay in the area due to proximity to the office space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul Mujeer S., Thank you for choosing to stay with us at the Mercure Jakarta Simatupang and for the time taken share your comments here in trust you site. We are very pleased with your comments and Our main focus is your satisfaction and it is a great fulfillment whenever we achieve this goal. We are truly glad to know that you enjoyed the experience most to our dedicated staff who really enjoy served our guest during their stay. Thank you for recognizing several facilities and services experienced during your stay. We shared your feedback to the team and there is nothing that makes us happier than hearing that you will be returning and recommending our hotel as home away from home during your business trip. It would be also a great reward for our team’s efforts if you would like to share your positive feedback on TripAdvisor; please find here the dedicated link: https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we are all excited to create another wonderful memories with you. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Siti S. M. K. Business - 28/03/2018
« It was a pleasant stay & with a warm welcome. »

Surprised (in a positive way), the level of security (thumbs up)! Great how you have a personnel assigned in the morning outside for call of taxi and always smiling. Room was always cleaned up brilliantly everyday. Thank you for the pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Siti Suhana Mazlika K., It is a true honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a sincere pleasure to receive great scores 90/100 as an appreciation of our team’s services. I will share your comments with our team and I am certain that your feedback will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html I thank you very much for sharing your experience, and hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Fyking Business - 27/03/2018
« clean and nice hotel »

Excellent food and clean hotel room. Downside is a bit of waiting time for meal during dinner time – but still acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fu Yang King, Thank you for choosing to stay at the Mercure Jakarta Simatupang and for the time taken to share with us your feedback about your recent stay. We sincerely thank you for your positive comment about the cleanliness of the room, our housekeeping team are really ensuring that rooms are clean so you can enjoy a comfortable stay and of course they are glad to learn that you had an amazing stay with us. Whilst this particular experience was perfect, we were saddened to learn that you encountered delay with the food service delivery. We sincerely apologize if it was not reflective of our high standards. Follow-up training with the team to ensure service delivery is up to standard I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you once more and we are all looking forward to having another great opportunity to welcoming you in future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Will N. Business - 27/03/2018
« Great »

Very brief 3 night stay. Staff were lovely, as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Will Newall, It is a true honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a sincere pleasure to receive great scores as an appreciation of our team’s services. I will share your comments with our team and I am certain that your feedback will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html I thank you very much for sharing your experience, and hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Cirus S. Business - 27/03/2018

I have complain about when i tell the receptionist to book taxi for 5 pm to airprt, but the taxi still don’t come, until i ordered again to the security. The security told to me that, the receptionist didn’t inform the security to ordered the taxi, so i must hurry to the airport cause has 30 minutes of waste from the results poor coordination of the receptionist and the security

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cirus Syando D., It was a pleasure having you at the Mercure Jakarta Simatupang and thank you for taking the time to review your recent stay with us. We do apologize if we have come short of meeting your expectations and It is with sincere thanks that we also recognize areas for improvement and the lack of response you experienced is absolutely unacceptable to our own high standards. Thank you for sharing in detail your experience, your feedback certainly helps us to improve on the services we offer to our guests and ensure consistency in our delivery. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you need further assistance for your next visit, please do not hesitate to contact me directly at H6… Sincerely, Pika Indriyati Front Office Manager

AccorHotels certified review
Nobu Business - 26/03/2018
« Much more than expected »

Frankly, I did not expect much - and I was wrong. Mecure Jakarta Simatupang really provides cozy, hip, and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nobuyuki Ota, It was our pleasure to welcome you stay at the Mercure Jakarta Simatupang. We sincerely appreciate your kind words that we were able to meet your expectation and you enjoyed stay with us. We concur with you that each one is committed with sincerity and professionalism to deliver excellent service to our praised guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you for your feedback and we hope to welcome you back once more as our Guest in a not too distant future. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
N. T. H. Business - 26/03/2018
« Good stay »

Laundry - I send laundry & receive back in a plastic. I understand that the hotel is environmentally friendly & that laundry are sent back without plastic cover, this was specifically mentioned on the laundry list. However, I still received my laundry in a plastic bag. I have raised this point previously in the feedback & was told it would be solved. Let's be kind to the environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tee Huat Ng, It was our pleasure to welcome you at the Mercure Jakarta Simatupang. We sincerely appreciate your positive feedback in regards to your visit and previous stays. Whilst almost everything in your stay with us was exceptional, we were saddened to know that our Laundry service was not reflective of our high standards. Please accept our apologies and trust that required corrective action will be taken to ensure that we keep and maintain laundry standards to be able to deliver a comfortable and memorable stay to you as our valued guest. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Unknown Business - 26/03/2018
« Great Stay »

Great Service, good food and very pleasant atmosphere. I believe the team led by Ms Pika is an asset of this hotel. They are very accommodative, attentive and professional. Very quick to respond to gust's request, and do things correctly as wellas swiftly. Very much enjoyed staying at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hisanor Kato, Thank you for choosing to stay at the Mercure Jakarta Simatupang and for your wonderful feedback. We are happy to learn that you had a great time and enjoyed your stay with us. Thank you as well for recognizing our associates. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We are looking forward to welcoming you back soon. Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Devina S. C. Friends - 26/03/2018

I just stayed one night at Hotel Mercure Jakarta Simatupang but i felt pleasant to stayed in there, they gave Excellent service. Checkin smooth, room cleanliness ok, on weekend they also have station kids activity on their restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sastaviana Devi, It is a true honor to receive such a great feedback following your stay in Mercure Jakarta Simatupang. This is always a sincere pleasure to receive great scores as an appreciation of our team’s services. I will share your comments with our team and I am certain that your feedback will serve as an encouragement to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html I thank you very much for sharing your experience, and hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

AccorHotels certified review
Henry C. Business - 25/03/2018
« It's always a pleasure to stay at the Mercure Simatupang »

It always feels like coming home whenever I stay at the Mercure Simatupang. Especially when Pak Insan is on duty, he's always so cheerful and full of positive energy. It feels good to be welcome back and it is always comforting to know well-trained staff are around to make your stay great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. I am delighted to know you had a great time on your stay with us and it was great to have you back with us. Thank you for recognizing our team's professional and friendly service (INSAN) as well as the hotel facilities, it is greatly appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your great experience and we are definitely looking forward for your next stay with us. Sincerely, Pika Indriyati Front Office Manager h6…

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