Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 569 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 680000.00 IDR Non member rate
From 680000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,393 reviews

Our guest reviews for Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 569 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eelyn Business - 11/10/2018 AccorHotels certified review
« Good »

very comfortable

Dave C. Business - 11/10/2018 AccorHotels certified review
« Room stay good...short of the towel the next day after housekeeping.. But it's OK... »

Mercure is still my first choice to stay for business trip as the bed, front desk and especially the cab lobby counter service is friendly and efficient. Thank you so much Mercure Team... Thanks...

Tei Business - 10/10/2018 AccorHotels certified review
« Sip »

Sip

Kieran M. Couples - 10/10/2018 AccorHotels certified review
« Great position and helpful staff »

Very good hotel staff and location was perfect for our needs

Mariana Business - 10/10/2018 AccorHotels certified review
« Nice business hotel in the South of Jakarta »

I stayed in the Mercure Jakarta Simatupang for one night only since I had a meeting nearby early in the morning the next day. As an Accor Plus member the team welcomed me very warmly and did everything they could so I could have a pleasant stay.

Firsta M. Families - 09/10/2018 AccorHotels certified review
« very2 excited stay at mercure simatupang »

im happy with the crew of mercure

Victory R. Business - 08/10/2018 AccorHotels certified review
« Comfortable, nice room and unique interior design »

Really enjoyed my 4 day stay at the Mercure. Will definitely come back and stay here again

Rheza Business - 08/10/2018 AccorHotels certified review
« Poor »

Im staying 2 night however 2bd night when i check tgeres no top up for toiletries also they took all towel and left only 1pcs. Theres also stain in bed sheet. 1 Reading light on top of bed was broken. Pls improve this part

Anthony V. S. Business - 08/10/2018 AccorHotels certified review
« Very Good »

Very Good and Nice to Stay in this Hotel.

N.chandra Business - 07/10/2018 AccorHotels certified review
« Very Good hotel and staff in a very Quiet hotel »

Very Good hotel and staff in a very Quiet hotel

Larry Business - 05/10/2018 AccorHotels certified review
« Trending down »

The non smoking zone on the roof top is on the outside. The smokers can smoke on the aircon side... The groundfloor is full of mosquitoes...

Mary Families - 04/10/2018 AccorHotels certified review
« Staff very helpful. »

Breakfast was very good - nice variety. Room was very clean and comfortable. Staff very helpful and professional.

S. Solo - 03/10/2018 AccorHotels certified review
« Convenient location »

Nice place to stay if you're visiting southern part of Jakarta. Close to toll road, malls and markets. The hotel itself has good security, friendly staff and amenities that meet Accor hotel group standards.

Mr K. T. Business - 02/10/2018 AccorHotels certified review
« Mr Kiet T. »

I enjoyed it although the TV in the room I stayed (room 807) could not be switched off by the remote. It would automatically turn back on. This made it hard to sleep at night. The power plug was hidden behind the wall so I couldn't unplug it. Besides that, I thought the hotel staff were very professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kiet Tuan T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Following your review please accept our sincere apologies for your experience regarding TV in the room, our engineering team has checked the concerned and ensure it will not happen again in the future. Looking forward to welcome you again and should you need any further assistances, please do not hesitate to contact me directly h6… Sincerely, Pika Indriyati Front Office Manager

Indra Business - 29/09/2018 AccorHotels certified review
« Perfect all of service »

Security OK Reception process OK Breakfast OK Room and facilities Ok WiFi not OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Indra W., We sincerely appreciate your comments regarding your stay in Mercure Jakarta Simatupang. I will share your comments with our team and I am sure that this feedback will serve as an encouragement as we strive to continuously improve our guest experience. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager H6…

S. Business - 27/09/2018 AccorHotels certified review
« Good Spot to Stay »

Overall, I satisfied with the hotel service. I stay in room 306. What I think need to improve is, the mosquito. My room has mosquito and accompany my sleep all night :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendra S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pika Indriyati Front Office Manager H6…

Dicky A. Business - 26/09/2018 AccorHotels certified review
« SATISFIED WITH THE HOTEL SERVICE AND HOSPITALITY »

The room is comfortable and clean. Quiet surroundings and very good hospitality from the hotel staff. Good food but need more menu to serve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dicky A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future Sincerely, Pika Indriyati Front Office Manager H6…

Business - 26/09/2018 TripAdvisor review
« Jakarta Mercure hotel staying, »

Good location to many places, closeness of malls and modern downtown, wonderful staff, warm atmosphere, nice relations with all personal, professional attitude in all respects. Recommended staying in and forgert about any kind of vanity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Алекс Л, Thank you very much for sharing your last visit with us. I am very glad to hearing that you enjoyed our great location, attentive service and had a very positive experience overall. I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon. Best Regards, Pika Indriyati Front Office Manager

Adit Couples - 25/09/2018 AccorHotels certified review
« Overrated four star hotel »

The only good experience is the breakfast menu...pool was closed for a wedding event, smoking area in the same area with children playground at the ground floor...no parking attendant in the basement area. Room amenities is not complete (I have to asked for cotton buds). I'm sorry for the bad review...but that is the reality...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aditya B., We are sincerely delighted that you have taken a special time to share your concerns, we do apologize for the disappointment occurs during your stay either during breakfast time, swimming pool ,children play ground facility and amenities in the room. The corrective action has been taken in order to avoid any inconvenient situation in the future. However, it is our hope that you will give us the opportunity to serve you better in the future. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely yours, Pika Indriyati Front Office Manager H6…

Anonymous Business - 24/09/2018 AccorHotels certified review

Excellent hotels, rooms and amazing staff - I look forward to my next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nakeeb Nabil C., We sincerely appreciate your comments regarding your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager h6…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 680000.00 IDR Non member rate
From 680000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates