Mercure Jakarta Simatupang 4 stars

TripAdvisor rating 4.0/5 612 reviews
Mercure Jakarta Simatupang
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodations

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 1 king-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level Graffiti restaurant provides an International buffet for breakfast and lunch. An a la carte menu consisting of international and local traditional dishes is also available for breakfast lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Photo non contractuelle / Strictly non binding

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Photo non contractuelle / Strictly non binding

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,186 reviews

tripadvisor

TripAdvisor Rating 4.0/5

612 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable

Customer review rating 4.3/5

Mufti M. R. Business - 12/09/2019 AccorHotels review

Good services, nice room and meal

Dear Mr. Mufti Masrur R., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

The team at Mercure Simatupang are very friendly and look after all my needs wehn I stay

Customer review rating 4.3/5

Tim Business - 11/09/2019 AccorHotels review

A hotel that has empathy towards its guests will always win and the Mercure staff do a great job of understanding and providing what the customer wants

Dear Mr. Timothy Victor D., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Great staff and service

Customer review rating 4.3/5

Antal P. Business - 10/09/2019 AccorHotels review

As above

Dear Mr. Antal P., We are very pleased to receive your comments during your stay at the Mercure Jakarta Simatupang. We have noted that your scores attributed for the “The value for money & How satisfied were you with Le Club AccorHotels” were lower than your global satisfaction score. It would be very valuable if you would mind to share more details and orient our efforts, in order to improve the quality of our services. Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly h6… Sincerely, Heru Wibowo General Manager

Long stay in Mercure

TripAdvisor rating 4.0/5

Passport149641 Business - 10/09/2019 TripAdvisor review

Great location near to hightway ans easy access to airport 45mn and near to shopping mall, nice room, small pool at rooftop with great view of Jakarta. Breakfast is ok but nothing special (need to improve for quality of pastry and bread). Very good brazilian restaurant.

Dear Our Valuable Guest, Your review is gold for us and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your suggestion & feedback is very important to us. Can not wait to see you and have you again at Mercure Jakarta Simatupang in the future. For further information or inquiry you may contact h6680-re@accor.com, we are happy to assist you. Sincerely yours, Heru Wibowo General Manager

Overall is good ...bfast buffet is awesome!

Customer review rating 4.3/5

Azeem Business - 07/09/2019 AccorHotels review

As above overall is good...staff very helpful & friendly ...the food is superb the room is modern & clean...only minor is phone is not working and usb port is malfuction...the rest ok say thanks to the staff which make this hotel is so friendly & warm welcome.

Dear Mr. Muhammad Azeem, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Nice hotel

Customer review rating 4.3/5

H. Business - 07/09/2019 AccorHotels review

Everything is good, room service excellent & nice breakfast.

Dear Mr. H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Excellent service

Customer review rating 4.3/5

Aini Business - 06/09/2019 AccorHotels review

Interesting hotel.

Dear Mrs. Nor Aini Binti Md R., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

very excelent

Customer review rating 4.3/5

Sam H. Families - 06/09/2019 AccorHotels review

no complaint

Dear Mr. Sam h., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Happy and satisfied.

Customer review rating 4.3/5

Johari B. A. Solo - 05/09/2019 AccorHotels review

Happy with the facilities.Service also ok. Only need to improve more with the breakfast food.Almost same menu for a 4 days I'm staying here.

Dear Mr. Johari Bin A., We are very pleased to receive your comments during your stay at the Mercure Jakarta Simatupang. We have noted that your scores attributed for the “breakfast and wifi” were lower than your global satisfaction score. It would be very valuable if you would mind to share more details and orient our efforts, in order to improve the quality of our services. Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Awesome

Customer review rating 4.3/5

Fazz Business - 05/09/2019 AccorHotels review

It quite good experience with lot of nearby mall and tourism place to visit. It sure give satisfied food during breakfast time

Dear Mr. Mohamad Fazrul, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your global satisfaction scores were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Value for Money

Customer review rating 4.3/5

Yuzmanizeil Y. Business - 05/09/2019 AccorHotels review

Value for money

Dear Mr. Mohd Yuzmanizeil Y., We are very pleased to receive your comments during your stay at the Mercure Jakarta Simatupang. We have noted that your scores attributed for the “How satisfied were you with Le Club AccorHotels?” were lower than your global satisfaction score. It would be very valuable if you would mind to share more details and orient our efforts, in order to improve the quality of our services. Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…
Customer review rating 4.3/5

Anonymous Business - 04/09/2019 AccorHotels review

GREAT

Dear Mr. Wan Kong S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good business hotel

Customer review rating 4.3/5

Sabrina S. Business - 04/09/2019 AccorHotels review

Cleanliness is good. I like the food at the rooftop bar. The pool is rather small but i’m not using it anyhow. Staffs ate friendly and accommodating. A perfect stay!

Dear Mrs. Sabrina S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. And we do apologize for our pool size which is not meet your expectation. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

good service

Customer review rating 4.3/5

Hairulazizul Business - 03/09/2019 AccorHotels review

quick respond service counter and more choice breakfast

Dear Mr. Hairulazizul, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your global satisfaction scores were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Not good

Customer review rating 4.3/5

Shankar Business - 03/09/2019 AccorHotels review

Rooms are very small, bathroom not clean. Breakfast watermelon was not fresh and long stored one and was reported to your staff

Dear Mr. Shankar M., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Safe and comfortable

Customer review rating 4.3/5

Mohd N. B. G. Business - 01/09/2019 AccorHotels review

The rooms are comfortable, the food provided by the hotel is also tasty and convenient for access to other interesting places.

Dear Mr. Mohd Nazmi Bin G., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Best experience

Customer review rating 4.3/5

Hendy A. P. Business - 29/08/2019 AccorHotels review

Best experience, helpful staff, best breakfast, responsive staff

Dear Mr. Hendy Aulia P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Amazing

Customer review rating 4.3/5

Dedi Business - 29/08/2019 AccorHotels review

Amazing

Dear Mr. Dedi H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Marketing Officer

Customer review rating 4.3/5

Eugene L. Business - 29/08/2019 AccorHotels review

Everyone is friendly and willing to help to fulfilled my needs.

Dear Ms. Eugene L., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Small room, clean, soundproof, average breakfast

Customer review rating 4.3/5

Widi Business - 28/08/2019 AccorHotels review

Check in takes too long time, room key card was malfunction four time during 4 days stay, room is relatively small, but clean and soundproof, breakfast is average

Dear Mr. W., Thank you very much for taking the time to share about your experience at Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in jakarta