Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

4.0/5 2,113 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 274.50 AED Non member rate
From 274.50 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Pedal boat
    • Rowing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Our suites

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 5,748 reviews

Our guest reviews for Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,113 reviews
H. M. Y. Families - 07/12/2018 AccorHotels certified review
« Good location, slightly dated room »

- Breakfast spread limited - house keeping not proactive (there were 3 of us, had to keep asking for the 3rd towel every night) - room phone not functioning, informed front desk but no action taken

Mohammed Families - 06/12/2018 AccorHotels certified review
« nice »

it was nice and I will book again next time.

Fariq Business - 06/12/2018 AccorHotels certified review

Very convenient location. Friendly and accommodative staff. Rooms not great but good.

Alejandro A. N. Families - 05/12/2018 AccorHotels certified review
« Pleasant »

The room was very clean and confortable, breakfast was good and the service at the bar was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Alejandro N., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Anonymous Couples - 05/12/2018 AccorHotels certified review

Near the mall and the hotel is okay but the breakfast is not ..few selection of food

Anonymous Business - 05/12/2018 AccorHotels certified review
« Poor »

We were made to wait an hour for our room to get ready despite the fact that we reached the hotel at 3pm which is well beyond the check in time. There were no apologies from the staff and we were not even compensated (other than monetary) in any way

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali M., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Ziad E. Z. Families - 05/12/2018 AccorHotels certified review
« excellent »

i love it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ziad El z., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Amro Solo - 05/12/2018 AccorHotels certified review
« Donna and jefferson »

I stayed one but I recieved amazing hospitality from Donna and Jefferson Alex

Ahmed S. Solo - 04/12/2018 AccorHotels certified review
« Was Very Nice »

Was very nice stay, the room was very big..the bathroom was nice..the staff was helpful especially Hanecel & Mizan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed A., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Jb Families - 04/12/2018 AccorHotels certified review
« CLean, but small and cut weirdly »

The staff was very friendly and checkin/out was smooth. THe bed was comfy and the room was clean. Maybe our room was in the corner, but the toilet area was very small and I'm a thin woman with a ten year old child. If we were any bigger, we would not have been able to get in and out of the toilet area with the door closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jetonne B., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites and Ibis Mall of the Emirates

Nizam B. Families - 04/12/2018 AccorHotels certified review
« execellent & friendly »

It was like stay at home. Friendly staff and good guidance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nizam B. Nazir B., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites and Ibis Mall of the Emirates

Maged K. Business - 04/12/2018 AccorHotels certified review

it went perfect ,everything specially the hospitality was excellent The receptionist GLORIA is very professional and helpfull ,she has exceellent hospitality as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Maged K., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites and Ibis Mall of the Emirates

Harshad J. Business - 03/12/2018 AccorHotels certified review
« Reasonably good »

Overall satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harshad j., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

N M. Families - 03/12/2018 AccorHotels certified review
« Good »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicholas John Edward M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Anonymous Families - 03/12/2018 AccorHotels certified review

Lovely, quick check in, staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. Noreen K., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Mikko Couples - 03/12/2018 AccorHotels certified review

Hotel room smelled bad. There was nasty smell of moist. Breakfast was ok but sometimes waiters were slow. Pool area was great. Staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mikko L., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Voz Solo - 03/12/2018 AccorHotels certified review
« Shopping In Dubia »

Good acces To shopping mall and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michel V., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Carole H. Couples - 02/12/2018 AccorHotels certified review
« Mrs »

We loved everything about the Hotel - great location and very friendly and helpful staff. We would thoroughly recommend it for anyone visiting Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss.Carole H., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Fouad D. Business - 02/12/2018 AccorHotels certified review
« Don’t stay there, you will get sick »

Unpleasant, because I booked through Expedia so I got inferior treatment as the staff told me, although I am Accro member Room was stinky, mould odors caused me headache. Reception don’t answer the phone call from room, or picks up then hang up! I have seen guests who had to come down to talk in person After finally answering the phone, they sent me house keeping w air freshener spray to overcome the smell, which worked briefly. I fell asleep. after one night stay I had chest congestion from mould spores in the air Never staying there again. Door keepers were nice and helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fouad D., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Khalid Business - 02/12/2018 AccorHotels certified review
« Enjoyable with one Exception »

Everything was Fine Except the bell man ! last day I left the hotel at 12:00 pm and went shopping, in front of the hotel there is a pakistani guy with a black lexus offer to give me ride i refused and left with a taxi. I came back at 5:30 pm to collect my luggage and leave. The bellman recommend me to use a private taxi , I asked which one he said the guy in front of the hotel, he claimed it is rush hour and this is cheaper option for you normal taxi will charge for 150 Dh, and this it is fix price with 120 Dh only, I refused. I went out and wait for a taxi, the price came down to 90 dh, I refused to negotiate. I got a taxi and took me to airport terminal 3 , 68 Dh ONLY it is just the little thing that you need not to forget. other than that, I loyal to Accor hotels. best regards,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. khalid a., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 274.50 AED Non member rate
From 274.50 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates