Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

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4.0/5 1,903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our suites

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,510 reviews

Our guest reviews for Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,903 reviews
AccorHotels certified review
Mr E. N. Business - 16/02/2018
« mr e n. »

Enjoyed staying at the hotel, am not sure about staying in hotels without windows, at times you need real fresh air not air conditioning

AccorHotels certified review
S S. Friends - 15/02/2018
« Excellent customer service, clean and comfortable. »

All staff were nice and polite, rooms clean and comfortable. Breakfast was adiquite overall I would stay their again and recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sandralee S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Ps Couples - 15/02/2018
« Excellent Location, Service and Facilities »

We stayed here for one week and the location was central to all the sightseeing activities we did which was perfect. They had a tour desk open from 10-6pm and the staff there were helpful. The room was clean and nicely furnished and suited our needs. We had one maintenance issue regarding the bathroom which was dealt with right away. The breakfast had a good selection of cereals, breads, hot food, pastries and drinks. Staff during breakfast were pleasant and accommodated our requests. Overall very happy with the hotel, services provided and especially the location. We were a 5 minute walk from Mall of the Emirates and from the metro station and there were always taxi's available as soon as we stepped out of the hotel. It was easy to get back to the hotel as almost all cab drivers knew the hotel and its location, just be sure to mention Novotel Suites as there is the Novotel Hotel further down the road to this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager

AccorHotels certified review
Waleed G. Business - 14/02/2018
« Excellent »

Excellent and admirable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Waleed G., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Saif A. M. Families - 14/02/2018
« Nice rooms and resourceful location »

The family room is excellent.. Location has lots of restaurants, spa's and next to big shopping mall The hotel standar is average with good price range

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Saif Al-M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Ahmad Families - 14/02/2018

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ahmad a., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Jo M. Couples - 14/02/2018
« Hidden Gem »

This mid-range hotel is in a great location close to Mall of The Emirates and walking distance from two metro stations. The room was large and well equipped and the staff are very friendly and helpful, especially at reception. It was lovely to have a bath as well as a shower, though the bathrooms could do with refurbishments, however everything worked and there was plenty of hot water and toiletries so no complaints. The bed was very comfortable and there was a good selection of pillows. Our son is now permenantly based in Dubai so hopefully we will be back soon and will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Joanna M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Monish G. Families - 13/02/2018
« Great location, a well managed hotel. Had a pleasant stay »

The rooms were nice and spacious and more importantly clean. The hotel is very centrally located with excellent connectivity options right outside. Overall food experience was also great, especially the breakfast spread. Overall the stay was a pleasant one. Would definitely consider it during my next stay as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Monish G., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Pascale K. Business - 13/02/2018
« Well »

It was good but I had 2 critics which annoyed me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the key and the food, please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Chitra P. Business - 13/02/2018
« Awesome experience »

This time was a very short stay. As usual my experience was outstanding. GM Aymaan Hassan and his team of Emma, Syed and team at the front office, Ummar, Asif and team at the restaurant, always make my stay comfortable and enjoyable. The housekeeping and cleanliness of the room has improved. Stella 'S Supervision is good . The housekeeping boy Mahesh deserves a good appreciation. He always wears a smile and is pleasant and cleans the room well. Stocks things without asking for. All the staff , at the front office Tinoy, Judith, Nestle, Alex, Mizba, Rana,Mohammed, Ismail , Hanecel are always helpful. The Security staff are always helpful and greet every one with smile. Good show Novotelites

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Chitra P., Thank you for your lovely feedback! We are pleased to learn that you had a very good experience with us during your recent visit. I will certainly pass on your comments to everyone and I know that they will be delighted to learn that their efforts have been appreciated and remembered. Please know that we are very grateful of your comments. We welcome all feedback that we receive from our guests which help us to recognize and reinforce excellent service within the team. Once again, thank you for staying with us and we hope to welcome you again soon for another amazing holiday at Novotel Suites Mall of The Emirates, Sincerely, Ayman Hassan General Manager

AccorHotels certified review
M. B. Business - 12/02/2018

I was not happy with the service I got in Delhi restaurant, and it is not the first time. The staff in restaurant must take care to all guest without any consideration. In general, I appreciate my stay in this Hotel; the reception staff and room service are fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Boniface Mbanza, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Anonymous Business - 12/02/2018
« A very pleasant stay with excellent staff »

A estada foi agradável. O unico senão foi lack of amenities nos quartos, 2 sleepers, 2 toalhas , etc, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the aminities , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Manu Families - 12/02/2018
« Terrific »

We had a wonderfull time, room was comfortabel, food and service great, lovely staff. We went Home with great memories. Highly recommend this hotel, the location in Dubai worked well with what we wantend to see and do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Manuela Catharina Puls, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Medhat K. Families - 12/02/2018
« Good Location and pleasant staff »

•The suite design with two bathrooms where only one toilet is available in separate room, couldn’t meet the need of the number of residents. •Breakfast buffet has a limited kind of food and it doesn’t delicious. • The reception staff and service crew are pleasant and they’re addressing hospitality..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the breakfast , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Marguerite A. L. W. Families - 12/02/2018
« Excellent »

Our stay was very pleasant and all our expectations were met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Louis Wilkinson, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Karna P. Business - 11/02/2018
« Mr. »

It was a pleasant stay overall...the breakfast was good (though the menu did not change much in the 4 days I had it). The rooms were pretty nice and well maintained. Just that there is a bit of musty smell from the room as I suspect it's due to lack of natural ventilation. I think the gym was a pretty small one and if 3-4 people are working out at the same time then it's full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the room smell , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Mohamed M. Business - 11/02/2018
« it was idealy located near the shopping area. »

it was nice, However, the room's smell wasn't that nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed Moussa, Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the room smell , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Anonymous Business - 11/02/2018

Just OK. One of the elevator didn't work. The bath room is way too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Kefei W., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

AccorHotels certified review
Jill R. Business - 10/02/2018
« Great service, location and staff. »

Overall, it was efficient, well planned, staff were always friendly and able to help us and the room was always clean and stocked with what we needed, e.g. shampoo, milk etc. Having the restaurant on the ground floor was a bonus as well. Excellent location 5 mins walk to the metro. Thank you, we will stay there again when we are next in Dubai. Jill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.John Richards, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Elizabeth Couples - 10/02/2018
« Great place to stay in Dubai »

Honestly, one of the best and affordable hotel to stay in Dubai. Very near to Mall of Emirates and hotel staffs are really superb in their services especially the Filipino staffs Juliet, Jane and Nestle. Would definitely go back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Elizabeth S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

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