Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

4.0/5 2,038 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 194.20 AED Non member rate
From 174.78 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Pedal boat
    • Rowing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Our suites

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 5,296 reviews

Our guest reviews for Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,038 reviews
Anonymous Couples - 14/08/2018 AccorHotels certified review
« Very friendy and well presented »

We had an enjoyable visit and the interaction with the staff was very earm and helpful

Mae Families - 14/08/2018 AccorHotels certified review
« Good »

It was a god experience

Jackson Couples - 14/08/2018 AccorHotels certified review
« Very pleasant hotel with good location »

First of all when you enter the Hotel and you see smiling faces that really makes your day this how Novotel hotel is like. Your staff are your strength and well trained. This Hotel provides you with everything and I would like to visit again.

Nader Business - 12/08/2018 AccorHotels certified review
« Good enough with negative incidents »

I got first a room that was very noisy I could not sleep. It was changed the next day. At the restaurant they labeled the low quality nektar that they serve misleadingly as “juice” and when I asked the responsible he told me he is going to check and get back to me. Of course he did not until I went to him a second time. He then remembered to answer me. he said I was right and they are going to change it. It seems that he was just thinking I would leave the same day or wouldn’t notice that it wasn’t changed. Two days later it was still the same. In my opinion, to lie telling me they are going to change it and not doing it is much worse than telling me the truth that it is not going to be changed. Anyway, it is the hotel management’s decision and their right to put any label on their products even if it was misleading and wrong. But lying to customers should not be the case. As a member of AccorHotels I strongly recommend that you do not accept such mistakes.

Anonymous Friends - 12/08/2018 AccorHotels certified review
« Extremely satisfied »

Exceptionally friendly and helpful staff, especially at the reception (Camille).

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Csaba G., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Shadman K. Business - 12/08/2018 AccorHotels certified review
« Dubai business trip - Aug 2018 »

Overall satisfactory. The food menu is very limited and room service is very lethargic. TV also is very unimpressive with barely any english or hindi channel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Shadman K., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Imran Solo - 11/08/2018 AccorHotels certified review
« Good »

Very nice experience, good service, friendly staff, nice large rooms, appreciated the print outs that I received at the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Imran J., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Colin R. Families - 11/08/2018 AccorHotels certified review
« It was wonderful. Alex the poter was very helpful as was Tony the check in clerk »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Colin Trevor R., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

M Business - 09/08/2018 AccorHotels certified review
« Convenient location, friendly staff, comfortable rooms »

Second time visit as was here a year ago and the staff remembered me so I felt very welcomed. Location is walking distance from mall of the emirates so well placed. Good facilities all round

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Michele Y., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Eyad Families - 09/08/2018 AccorHotels certified review

Satisfiying although thevsuite has a really bad smell from the carpets i think they need to be changed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Neveen B., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the carpet , please note that your comment has been forwarded to the operation Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

M. Families - 09/08/2018 AccorHotels certified review
« its an amazing and great hospitality »

The Front office staff were excellent provide a great service, Restaurant staff also very polite and helpful room setup is marvelous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. irshad m., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Ketaki J. Couples - 08/08/2018 AccorHotels certified review
« Very nice »

Nice and supportive staff. Rooms are clean. Breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Ketaki J., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Mike Families - 08/08/2018 AccorHotels certified review
« Great stay »

Great location; great value for money, everything we needed and great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Michael D., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Maria Couples - 07/08/2018 AccorHotels certified review

Comfortable stay. Room was quite small and could be updated. There is a strange smell in the lifts and corridors. It would be useful to have towels in the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Maria B., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Deborah H. Solo - 07/08/2018 AccorHotels certified review
« Wonderful »

My room was clean and serviced every day. All of the staff were amazing and went above and beyond to make my stay the best it could be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Deborah Susan H., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Michael S. Families - 06/08/2018 AccorHotels certified review
« Great room, great service, god location »

For a young family, the family suite was great, plenty of room, an over-supply of bathrooms and the hotel was mostly fantastic. Breakfast was average, although there was a fair selection of food, most was overcooked and tasteless, there was nothing appetizing, and certainly not enough seating. Everything else was great though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Michael S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the breakfast , please note that your comment has been forwarded to the operation Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Nisrine Couples - 06/08/2018 AccorHotels certified review
« GOOD »

friendly staff and helpful, clean overall, there is a good smell all over the hotel, clean bathroom and room, the negative thing in our stay was the pool facility it looked bigger in the photos, its really small we couldn't find towels and there's no small pool for kids, so the small pool was crowded with kids and adults

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.nisrine m., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the pool facility , please note that your comment has been forwarded to the operation Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Abdulla A. Couples - 06/08/2018 AccorHotels certified review
« I expected more than what I got »

My stay was good in personal side ... just I had bad experience with the shower at the room I stayed in .. the glass door edge was leaking water. and after shower the water in all bath floor .. I needed to wear sleper all the time I used the bathroom..... then there is the tv my god seriously you guys need to fix the tv channels. At ibis hotel ... there are mbc chanels group .. it’s more convenient than the one in Novotel .. and finally please please fix the door cards it’s so imparacing to slide the cards while people watching u having hard time begging the door and the elevator to open ... that’s all and I wish u conceder all my comments as loyal member thanks Abdulla

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdulla A., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Khaled Families - 06/08/2018 AccorHotels certified review

The hotel nice and spacious very close to Emirates mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khaled A., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

T. Couples - 06/08/2018 AccorHotels certified review
« Loved our time »

Arabian Adventures a great company to tour with. Our time was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Jillian Jean T., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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