Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

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4.0/5 2,000 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our suites

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,056 reviews

Our guest reviews for Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,000 reviews
TripAdvisor review
Friends getaway - 18/06/2018
« Great Location »

The location was great. Its located in the heart of the city, having lot of options for shopping especially as its just next to Mall of the Emirates. The staff are well knowledgeable about the product. Room were spacious and comfortable. would surely visit again.

AccorHotels certified review
A. Couples - 16/06/2018

Very average hotel with substandard breakfast

AccorHotels certified review
Ceri G. Friends - 15/06/2018
« An ok hotel to stay in. »

Reception staff were welcoming and helpful. Bathroom and toilets were much too small. The main concern was the smell of mouldy carpet in the room but also the hallways. It was quite concerning really especially as my friends room was the same and she is asthmatic. This is the second hotel in Dubai we have stayed in with this problem. Breakfast was ok. The patio area was lovely. We sat out at 8.30pm. We watched the staff outside cleaning the area and they were unbelievable and very thorough.

AccorHotels certified review
Rachael M. Families - 14/06/2018
« Superior service that went above and beyond »

Amazing. Everything you needed in one location for a memorable holiday. Food was fantastic at all restaurants. Buffets catered for everyone. Customer service was the best I have ever experienced. I will never forget our stay, it was such amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rachael M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates

AccorHotels certified review
Abaho A. Business - 11/06/2018
« Fantastic hotel »

It was a good stay, the staff are hospitalble, the food was onpoint, the juice was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abaho Allan, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates .

AccorHotels certified review
Anthony B. Solo - 10/06/2018
« Home from home »

Always enjoyable. Staff are friendly and professional and always helpful. Good location means easy to get to by road or Metro and has a variety of convenience stores close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Embert Blenman, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates

AccorHotels certified review
Paulo M. Solo - 10/06/2018
« Excellent »

Amazing stay, staff are so nice, feeling welcome always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul Machado, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates

AccorHotels certified review
Rose W. Families - 10/06/2018
« CPA »

My room had funky smell. It was horrible, worst hotel I ever stayed at. Would not recommend it to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rose Williams, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates

AccorHotels certified review
Yuk Friends - 10/06/2018
« Can be better. »

Room was not clean enough, especially in the bathroom. There were insects in the shower. One of the lights in the room was not working but that’s not a big deal though someone should have checked before customer check-in. Only one pair of slippers provided for a room for 3 people. The rest were fine including good aircon, good division of two different side of the room.

AccorHotels certified review
Farhan H. Families - 07/06/2018
« Disappointing and not the quality I have come to expect from Novotel (having stayed at both Novotel WTC and Novotel Barsha) »

Hotel was fairly empty, still we did not get the Customer Service experience we expected - I was disappointed. At check-in I dragged my own luggage in, Reception informed me there was only 1 Bell boy working due to Ramadan low occupancy! I stayed in room 121 with a young child. The bathroom stank for all 4 days! Bathroom layout was odd with door close to the sink and the toilet bowl. Not easy to get in or out. On our 2nd day we shared an elevator with the Executive team that had been on their morning round. Being a frequent traveller I asked whether they were making their morning round. They all smiled but no one asked me our my child if we were enjoying our stay or had any issues to share. Not what I expect from a Novotel team.

AccorHotels certified review
Dylan L. Solo - 07/06/2018
« Beautiful and relaxing »

I loved it so much. Staff were so nice and so accomodating. I had so many questions about Dubai and they did not hesitate to answer them. The room was super comfortable and the location couldn’t be better! Only a two minute walk to the mall of the emirates and a 5 minute walk to the metro station which was a short ride away from the Dubai mall and the burj khalifa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dylan Lewis, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates.

AccorHotels certified review
Anonymous Couples - 06/06/2018
« Nice, friendly, pleasant Staff. Neat Environment. »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David Nzegbulem, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates .

AccorHotels certified review
Krishna T. Families - 05/06/2018
« Just OK »

Check-in was swift, room ambience very congested for a family with 2 kids. No blankets, have to ask repeatedly for 2 nights out of 3. Breakfast selection very very limited compared to other Novotel properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Krishna T., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Nicola G. Couples - 05/06/2018
« Great experience, great customer service »

It was a great experience, great customer service, everything was very close to the hotel. The only downside I could think of was not enough chairs around the pool and a few of the umbrellas didn’t work, so I couldn’t sit by the pool. Overall it was a great hotel and great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nicola G., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the pool area, please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Jp V. Couples - 04/06/2018
« Your staff were very friendly and helpful. »

We arrived in the early hours of the night and you immediate made us feel welcome. The breakfast was good and even on the morning of our departure we could quickly eat something at 6am. Thank you so much for friendliness and help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Jacobus V., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Reginald A. D. P. Couples - 03/06/2018
« Friendly »

We had a great time at you hotel, Very friendly staff, rooms were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Reginald P., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Manuel U. Couples - 02/06/2018

It was a very good experience to us and I would like to commend the staffs for doing a great job in making our stay memorable aand something I can tell to my friends. From the reception counter,the room service and the people serving in the breakfast room they are very helpful and act fast to our needs and concerns. TUMBS UP TO ALL OF THEM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Manuel U., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
T Families - 02/06/2018
« Good overall »

Excellent staff, delicious food - including the iftar buffet. Clean room, good facilities. Only negative is the room (and whole of level 5) smelt strongly of smoke. Also, no easy instructions to get to the mall of emirates - no clear signs or directions from hotel and, while not far to walk, it is far enough to be uncomfortable in 40 degree heat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Thomas P., We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the smoke smell , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Yazeed A. Families - 02/06/2018
« Simple and easy »

Good. Easy check in and out. Reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Yazeed A., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Anonymous Couples - 02/06/2018

It was ok I have stayed at novotel only in Australia They seem often more for there members there

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Janet K., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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