Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

TripAdvisor rating 4.5/5 2,477 reviews
Novotel Suites Dubai Mall of the Emirates
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Room 1

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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :   Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Currently, close to our hotel

Ski Dubai, leisure

From 01/01/2013 to 31/12/2019

At 433 m

Shopping at the Dubai Mall

From 01/01/2019 to 31/12/2019

At 12 km

International Autumn Trade Fair

From 19/11/2019 to 21/11/2019

At 15 km

Dubaï Sports World

From 18/06/2019 to 09/09/2019

At 15 km

International Motor Show

From 12/11/2019 to 16/11/2019

At 15 km

VOD Dubai International Jewellery Show

From 13/11/2019 to 16/11/2019

At 15 km

Emirates Airline Dubai Rugby Sevens

From 05/12/2019 to 07/12/2019

At 20 km

Phantom of the Opera, spectacle

From 16/10/2019 to 30/10/2019

At 23 km

Our accommodations

Spacious, contemporary and fully flexible, the Novotel room is designed to be lived in. With WiFi, large flat screen, docking station and comfortable beds, you will have everything you need for a pleasant stay alone, with a partner or with your family.

Suite 2 adults & 1 child

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: ‌5
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Photo non contractuelle / Strictly non binding

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,534 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,477 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Dissatisfied

Customer review rating 4.3/5

Sachin F. Couples - 12/07/2019 AccorHotels certified review

1). Service is not good 2). There is no food for vegetarian

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Comfortable and clean.

Customer review rating 4.3/5

Ross Couples - 11/07/2019 AccorHotels certified review

Great for our 1 night stopover, breakfast was very good. Much appreciated the early check in.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Short but sweet

Customer review rating 4.3/5

David G. Families - 11/07/2019 AccorHotels certified review

We stopped off overnight to break up a long haul flight. Staff were very pleasant throughout. Breakfast was plentiful. Lots of nice touches. including the chef who fried up eggs for my fussy son, just the way he liked them, and some nice banter with the Indian member of the office staff who was very confident of the cricket semi-finals result against our lot. Fortunately, we met him before India bowed out to the mighty Kiwis!

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Very good

Customer review rating 4.3/5

Nigel Families - 11/07/2019 AccorHotels certified review

Helpful staff, clean, good food, good faciiliities

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

I had a better experiences with You, however this was the worst

Customer review rating 4.3/5

Samir A. W. Families - 10/07/2019 AccorHotels certified review

Every day I had an issue to the level that after the two times I stopped complaining 1- room was not that clean as usual Every time I see one person cleaning and the other verifying This time only inexperienced person doing the cleaning without Simone verifying

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Wonderful experience

Customer review rating 4.3/5

Hamit Families - 10/07/2019 AccorHotels certified review

Had a great time , room was ok Food at breakfast was really good Only negative first day when going out a guy at door asked us if we wanted a taxi 50 Dirhams Only later we realised it wasn’t taxi but car service and price should have been 15 Dirham as we only went to other side of mall of the Emirates . When they greet you it looks like they work for hotel which is not good

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates
Customer review rating 4.3/5

Sanjay M. Business - 09/07/2019 AccorHotels certified review

Very good location. .good service staff very good

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Great stay

Customer review rating 4.3/5

Wendy Couples - 08/07/2019 AccorHotels certified review

The staff were helpful and the location was very convenient for public transport

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Very good, not excellent.

Customer review rating 4.3/5

Ronny Families - 08/07/2019 AccorHotels certified review

Over all experience was good, only couple of complaints like Rusted Kettle in Room & couple of Hair was found in Water melon during b/fast.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Hotel Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the rusted Kettle & hair follicle , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Very good

Customer review rating 4.3/5

Cliff Couples - 08/07/2019 AccorHotels certified review

Easy

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Great location and very large comfortable room

Customer review rating 4.3/5

Christine Couples - 08/07/2019 AccorHotels certified review

Friendly and helpful staff and clean room

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Amazing

Customer review rating 4.3/5

Jude Couples - 08/07/2019 AccorHotels certified review

Amazing is an understatement but trust me it was really beyond expectations and excellent experience bringing you upfront i wished to have a birthday get away for my partner and through booking.com Novotel suits was eye catching and fitting within the other activities on the sidelines of a birthday get away which included a movie at mall of Emirates, beach day at JBC just to mention. Check in was swift by the wonderful team of Mr Danel who upgraded us to a lovely suite later him(Danel,Madonna and Rana arranged a birthday cake this exceeded our expectations which I found quite a memorable touch,thank you very much. Room was specious enough and two bathrooms,sofa bed everything very immaculate such was the experience. With an outdoor on the rooftop we found it full the afternoon we arrived. Breakfast (intercontinental) was equally amazing. Overall was an amazing experience and very joys and memorable will definitely return once time allows Thank you very much.

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Comfortable and convenient. St

Customer review rating 4.3/5

Four K. Friends - 07/07/2019 AccorHotels certified review

Staff were very helpful. We arrived on an early morning flight and we're fortunate to be able to check in early -thank you Madonna and Rama! Info desk clerk also very helpful. Good breakfast and good location close to the Mall of the Emirates which was good to visit but also a good starting point for further travel around Dubai. Stayed over on two occasions at the beginning of our holiday and on the return journey. Consistent service and facilities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Good

Customer review rating 4.3/5

Manmohan C. Business - 07/07/2019 AccorHotels certified review

It was nice. People were hospitable to all requests.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Great Stay...

Customer review rating 4.3/5

Sunaina Families - 06/07/2019 AccorHotels certified review

Most comfortable stay i had with Novotel Suites, Mall of Dubai.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Very convenient and great experience.

Customer review rating 4.3/5

Abdelmonem M. Business - 06/07/2019 AccorHotels certified review

Great team, rooms are very good.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Grate Service.

Customer review rating 4.3/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

Friendly, help full, every thing you need in a service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Fantastic location

Customer review rating 4.3/5

Tracey F. Families - 05/07/2019 AccorHotels certified review

We always stay at Novotel Suites MOE when I visit Dubai with my daughter. It’s the perfect location to be able to walk to Mall of the Emirates. The train station is also walking distance .. rooms are small. Bathrooms more so. But it’s just a room to sleep in. We are out all day. Beds are comfortable .. room and hall smelt damp from the carpets being cleaned .. trying to get a bucket of ice each night was hard. I’d have to call 3 times every time ..

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates
Customer review rating 4.3/5

Leila T. Solo - 04/07/2019 AccorHotels certified review

Not enough staff to serve people for breakfast, the tables were not clean for next guest to sit , what bothered me the most , the smell of the kitchen was everywhere in the hotel...

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates

Good

Customer review rating 4.3/5

Zineb B. Solo - 04/07/2019 AccorHotels certified review

It was very good experience the breakfast the staff the service everything it’s good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of Emirates
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