Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

TripAdvisor rating 4.0/5 2,399 reviews
Novotel Suites Dubai Mall of the Emirates
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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :   Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Currently, close to our hotel

Ski Dubai, leisure

From 01/01/2013 to 31/12/2019

At 433 m

Shopping at the Dubai Mall

From 01/01/2019 to 31/12/2019

At 12 km

International Autumn Trade Fair

From 19/11/2019 to 21/11/2019

At 15 km

International Motor Show

From 12/11/2019 to 16/11/2019

At 15 km

VOD Dubai International Jewellery Show

From 13/11/2019 to 16/11/2019

At 15 km

Emirates Airline Dubai Rugby Sevens

From 05/12/2019 to 07/12/2019

At 20 km

Our accommodations

Spacious, contemporary and fully flexible, the Novotel room is designed to be lived in. With WiFi, large flat screen, docking station and comfortable beds, you will have everything you need for a pleasant stay alone, with a partner or with your family.

Suite 2 adults & 1 child

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: ‌5
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Photo non contractuelle / Strictly non binding

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,423 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,399 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

location

Customer review rating 4.3/5

Fahaduae Families - 09/06/2019 AccorHotels certified review

Location Staff ♥️ Value Room Old furniture

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Excellent

Customer review rating 4.3/5

Mohammed Z. Families - 09/06/2019 AccorHotels certified review

It was a Great Experience ... Special Thanks to Mr. Ian from front desk he was extremely helpful and courteous

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Great stopover

Customer review rating 4.3/5

Margaret C. Couples - 08/06/2019 AccorHotels certified review

Courteous and helpful staff, spacious and welcoming room, good location

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Excellent

Customer review rating 4.3/5

Ha… Families - 08/06/2019 AccorHotels certified review

I'd have given 10 if the sofas and chairs were free of grit.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Great staff in a comfortable room close to the metro.

Customer review rating 4.3/5

V. R. Couples - 08/06/2019 AccorHotels certified review

The staff were fabulous and we were allowed an early checkin which was greatly appreciated. The room was a good size and the breakfast was full of choices. The pool area was disappointing as everything is looking old and shabby. Location is good as it is walking distance to two metro stations and the Mall of the Emirates. There are always taxis available too out the front.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

I was impressed by the great professionalty of Mr Finny whom assists us - I never thought such people exists in this part of the world

Customer review rating 4.3/5

Abdiwahab I. Families - 08/06/2019 AccorHotels certified review

I and my familly really enjoyed staying at NOVOTEL till to the point that we are looking to stay in Novotel at Paris on our next trip to Paris in August - Maybe you can provide me a membership for valuable customer

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Great!!!!

Customer review rating 4.3/5

Allan L. Families - 08/06/2019 AccorHotels certified review

The stay at the Novotel Dubai Mall of the Emirates was entirely relaxing & the service was both helpful & extremely friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Amazing, service very good. Hotel roo

Customer review rating 4.3/5

Janice P. Families - 07/06/2019 AccorHotels certified review

Hotel room was very clean and comfortable. Adjoining restaurant had delicious food and accomodated us with our dietary needs. Made our experience a memorable one. We would come again. Thanks

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Decent one night stay

Customer review rating 4.3/5

Bharat S. K. Families - 07/06/2019 AccorHotels certified review

Decent one night stay. Nothing remarkable as I only spent one night

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Good place to rest up

Customer review rating 4.3/5

Richard Families - 07/06/2019 AccorHotels certified review

It was relaxing the pool was good,I think the pool loungers need re covering as they were the only thing looking old in the hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Mr.

Customer review rating 4.3/5

Omoi G. Couples - 06/06/2019 AccorHotels certified review

It was a pleasant stay. Breakfast was delicious and the rooms were clean and nice. The front desk staff could be more friendly and interactive however, this would have resulted in a higher score.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Good until the final day.enjoyed

Customer review rating 4.3/5

Ron H. Couples - 06/06/2019 AccorHotels certified review

Good experience until final day checking out.We paid final account of 191 dirhams by cash with Euos and told your female clerk,Glorie, obviously not to take any money out of our bank from the card supplied.We now find that today 78.9 Australian dollars was deducted from this a/c by your hotel which is most unsatisfactory.We would request that the amount of $78.9 Australian be immediately returned to our bank account.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates
Customer review rating 4.3/5

Anonymous Friends - 05/06/2019 AccorHotels certified review

We were completely satisfied to your employees, the front desk, and bellboys. They were courteous, polite and helpful with every thing.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Room was poorly lit and very tired looking

Customer review rating 4.3/5

Tony (. G. Couples - 04/06/2019 AccorHotels certified review

As mentioned above, room experience was very mediochre. Breakfast supplied was also very average. On second morning, we were obviously in before fresh bread delivery as the rolls and breads were not fresh. We stayed at a number of hotels during our 5 week holiday and this visit was the most disappointing.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Outstanding service and facilities

Customer review rating 4.3/5

Scott Couples - 29/05/2019 AccorHotels certified review

We had a short stay of only one night on a stopover from Rome. We received a complimentary early check in as our flight landed at 6:30am and our transfer took us straight to the hotel. The staff were very understanding and accommodated our situation. The front desk staff, restaurant and all other staff were very helpful and did everything they could to make our stay comfortable and enjoyable.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Upgrade from the Ibis

Customer review rating 4.3/5

Les B. Business - 28/05/2019 AccorHotels certified review

Excellent. Special mention for Emily in the restaurant. She's a star !!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Very comfortable and lovely hotel

Customer review rating 4.3/5

Marion Couples - 27/05/2019 AccorHotels certified review

Great hotel, staff were very helpful and nice, location is great just a short walk to the mall of Emirates and cafes, restaurants etc. Roof top pool is great, our room was a good size, bed and pillows so comfortable, had the best sleep and room was very clean, couldn’t have asked for a better housekeeping service during our stay it was perfect. Great buffet breakfast. Would highly recommend specialty if you like a nice smaller hotel. Would stay again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

comfortable

Customer review rating 4.3/5

Hajer N. Families - 27/05/2019 AccorHotels certified review

comfortable,

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Cozy hotel

Customer review rating 4.3/5

Mohannad E. Couples - 27/05/2019 AccorHotels certified review

Thank you, it was a nice expierence.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Great stay!

Customer review rating 4.3/5

Jessica Friends - 26/05/2019 AccorHotels certified review

Amazing location. Lovely room. Welcoming staff!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.
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