Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

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3.5/5 1,110 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • Breakfast
  • LONDON HEATHROW

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am
See all services

Hotel location

Our rooms

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 1,918 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,110 reviews
AccorHotels certified review
Don T. Friends - 17/11/2017
« Very helpful staff and an excellent breakfast »

Overall, it was good, but the meal the night before was a bit of a disaster. We all started with the soup which was very nice. I then tried to order first one, and then a second, bottle of wine. We were told that you had run out of both! Why were they still on the wine list? Are you trying to disappoint customers? After the main course, I asked if there was any cheese. I was told that there were one or two Italian cheeses. When the cheese arrived, it consisted of some seriously under-ripe Brie, a piece of cheddar and something that seemed like Parmesan but which was impossible to eat. I told the waiter that it was the worst cheese board that I had experienced. Something was deducted from the bill, but it did not make up for ruining the meal. Next morning the breakfast was very good, and the hotel staff were very helpful.

AccorHotels certified review
Sarah Business - 17/11/2017
« A good location for my conference, friendly staff »

It was a lovely hotel, it a great location. The room was a little smaller than I expected and really warm for a winters eve. The staff were very friendly and the quality of breakfast was great.

AccorHotels certified review
Ruby T. Friends - 16/11/2017
« Wonderfully central with parking, superb reception staff »

Have stayed many times before, enjoy the central location and cosy lounge. The room was spotless, lovely shower, ancient view. The reception staff were outstanding, helpful professional and attentive. Was sad they had no decaffeinated coffee the first night of our stay at the bar (12th nov) but this was corrected the next night. We didn't eat in the restaurant as, being vegetarians, we felt the menu was meat heavy with poor choices for vegetarians.

AccorHotels certified review
Alan C. B. Solo - 16/11/2017
« ALAN.C.B. »

VERY HAPPY WITH MY STAY AT YOUR OXFORD HOTEL

AccorHotels certified review
Oscar G. Couples - 15/11/2017
« high standard maintained »

We stayed a Sunday night to see family and do some shopping in the morning. We appreciate the service on each occasion not least generally the low cost.

AccorHotels certified review
Armando V. Business - 15/11/2017
« Great »

Service was excellent, and my room was great.

AccorHotels certified review
Susanne K. Families - 14/11/2017
« Great location and room - breakfast experience terrible »

Several of the days we had breakfast either the serving staff or the kitchen did not work. There was just one of the five days where we were actually able to get a croissant. They were all gone and did not get refilled. The room was fine and the location superb and the staff at reception worked well.

AccorHotels certified review
Ralph O. Business - 12/11/2017
« Fully up to standard. »

I stay frequently and the service and comfort were up to the usual standards - a trouble free and very welcoming stay.

AccorHotels certified review
Reni B. Couples - 09/11/2017
« Oxford for Son’s Graduation »

My husband and I enjoyed a lovely stay at Mercure’s Eastgate with no hiccups and all the creature comforts we would want. Very firm bed with crisp soft sheets, room and hotel very clean. Appreciated the friendly helpful staff who greeted us upon arrival and held our luggage prior to check-in. We paid for the breakfast to be added and felt it was well worth it. Nice menu options plus a very well-stocked “help yourself” area.

AccorHotels certified review
Dorset C. Couples - 08/11/2017
« Good welcome as always »

We have stayed with the Oxford Mercure several times and the front of house support friendly manner and excellent service is great. The restaurant always seems to be slightly on the edge of being under organised and not able to anticipate numbers or requirements. However everything else about the hotel is wonderful with one exception. There is no towel rail or heating in the bathrooms of many of the rooms and this seems to have been overlooked as a standard hotel requirement particularly in the colder weather when the bathroom can be freezing and the towels damp from the previous use.

AccorHotels certified review
Anonymous Couples - 07/11/2017
« nice staff, good bar/lobby, bathroom smelly »

Good

AccorHotels certified review
Anonymous Friends - 07/11/2017

Friendly and helpful receptionists. Decent room, a bit small but with ample bathroom (2nd floor). Breakfast service was everything but fast; 45 min. wait for scrambled eggs is below standard. Bread selection was rather limited. Access to cheese and other condiments is unpractical and "un esthetical". Dinner was very nice.

AccorHotels certified review
Jayne Couples - 05/11/2017
« Excellent location fabulous hotel »

Easy on line check in and upgraded to privalege room. .. Spacious top floor room with view over the university building. Breakfast ok...could tell some of it had been waiting around. .

AccorHotels certified review
A F. H. Friends - 05/11/2017
« great »

V nice staff

AccorHotels certified review
Carl Business - 03/11/2017
« October stay »

Regular return trip to Oxford. Once again a great room with lovely front of house service.

AccorHotels certified review
B R. Solo - 01/11/2017
« Average »

Ordered a club sandwich room service, was told 20 minutes when in reality it took an hour and a quarter. Room was freezing, radiator broke on attempting to turn it on, was stuck on over night. Next morning very cold shower. On returning to my room the next day at 7pm dying for the toilet, key wouldn't work so back to reception.... To be told they had barred key as there was a problem with the water on that side of the hotel and I had to change room. Not a problem but I am sure the whole thing could have been handled differently. I stayed two nights airbnb and one night in the head of the river (both cheaper) and am more likely to use those again rather than the Mecure

AccorHotels certified review
Liz Friends - 01/11/2017
« Comfortable, friendly, efficient »

The hotel was friendly and efficient from the moment we walked in. The rooms were very comfortable and well provisioned, the public spaces were comfortable and generous, and breakfasts were relaxed and offered variety. And very good bread!

AccorHotels certified review
Mark W. Couples - 31/10/2017
« Good room good service »

Perfect location for exploring Oxford Started off really well with the gentleman sorting out the parking (older guy with grey hair) happy and helpfull

AccorHotels certified review
Anonymous Couples - 30/10/2017
« Excellent service »

Great stay Only 1 small issue, my husband's bacon at breakfast was overcooked and inedible

AccorHotels certified review
Jen Business - 27/10/2017
« NOT CLEAN »

Reception, retaurant and bar staff impeccable. Housekeeping awful. My toilet was not clean when I arrived. (Imagine the worst). In the morning I requested a FULL turn around. Came back that evening to find no replacement toiletries, no replacement coffee pods, the bathrobe (covered in fake tan) that I put in the bath to be washed was no replaced. Bed sheets were not replaced. Rubbish left scattered all over the floor (not mine). Curtains not even opened. Nothing. Mould growing on the inside of the nespresso water tank. As a privilege customer I was not impressed at all. SO disappointing and even when it could have been made up to me it wasn't. Got it wrong 2 days in a row. If I'd got the room for under £100 a night I might have been more forgiving but when charged £260 a night its disgusting.

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