Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

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3.5/5 1,143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 84.60 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am
See all services

Hotel location

Our rooms

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,069 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,143 reviews
AccorHotels certified review
Robert G. Friends - 16/02/2018
« Charming hotel »

I enjoyed the nice facilities, great location, and pleasant staff

AccorHotels certified review
Jeffrey D. Families - 15/02/2018
« Family get away »

Overall very good, bathroom was quiet chilly as no heating in there but other than that we had no complaints. Staff all very friendly and helpful.

AccorHotels certified review
Yvonne M. Business - 14/02/2018
« Great stay. As always. »

Always welcoming greeting from staff. All prepared for stay.

TripAdvisor review
Couples - 13/02/2018
« Excellent stay apart from the car parking fees. »

The hotel was perfectly positioned for a stay in Oxford. The staff are very friendly and helpful. The hotel is clean and up to the normal excellent standards for an Accor hotel. The bar prices are fair. I was a little shocked to have a £20 bill for car parking presented to me as I was checking out as the reason I chose this hotel was for its own car parking. In conclusion - excellent stay apart from the car parking fees.

AccorHotels certified review
Mark B. Couples - 12/02/2018
« As usual a pleasant stay at the Eastgate. »

Hotel very good and staff excellent and very helpful with everything.

AccorHotels certified review
Dave Couples - 12/02/2018
« Excellent stay apart from the car parking fees »

The hotel is excellent and in an ideal location for a visit to Oxford. I chose this hotel as it was among the few with its own car parking, of which I assumed would be included in the price. I was slightly irked somewhat when upon checking out I was presented with a £20.00 bill for car parking! The hotel is immaculate and the staff are more than helpful. I have been an Accor member for many years.

AccorHotels certified review
Judge4hotels Business - 10/02/2018
« Pleasant but pricey »

Short and sweet. Arrived at 6pm to go to a dinner elsewhere. Left at 8am to go to a meeting in Birmingham after an in-room breakfast.

AccorHotels certified review
Jenifer W. Couples - 08/02/2018
« Great stay, check in and restaurant service was good BUT food was lacking even with Marco Pierre White's name And check out was appalling »

Check in went smoothly with Billy being most professional, pleasant and helpful with our car. Rafael went above and beyond helping us with our bags. Our room was great and comfortable. Andre in the bar was engaging and made me an off the menu cocktail to suit my palate. Neila from the restaurant provided great service and was very pleasant. Breakfast was good with great choices including the coveted black pudding. 2 things detracted from making the stay great. 1 - The food quality at dinner 2 - The check out 'chick'. She was terse, unhelpful, unfriendly and billing was not accurate. I had to point out her massive error. I also asked her about reversing the preauthorisation. She offhandedly told me that it is automatically done. As of today, 9 Feb - 4 days after check out, we have yet to see the reversal. I have rung the hotel twice and they informed me that it will be done. The girl I spoke to initially was very rude and extremely unhelpful and basically told me she was too busy to help me sort this matter and passed me onto someone else who said that they will look into it and ring me back which they did not. I had to ring again later and was informed that I will be receiving the reversal in 24 hours. We shall see ...

AccorHotels certified review
Bristol B. Couples - 07/02/2018
« The experience met my expectation »

Check-in online prior to arrival was straightforward. Our specific request of room location at the rear of the hotel was met. Reception was friendly and efficient. I think our reservation had been upgraded to a Privilege room at no extra charge, which was welcome. The bedroom was well decorated, quiet and warm - quite a plus given the cold temperatures outside. However there was no heater in the bathroom so that felt chilly. The broken extractor fan in the bathroom made it excessively steamy following a shower which in itself is not a great problem but the early signs of damp damage to the décor was starting to show. The hot tap had to be run a long time before the water temperature raised from cold to hot. The dual shower was a good feature. Complimentary soft drinks in the room fridge was a nice feature. There was a Nespresso machine in the room but we did not use it - strangely with enough cartridges to make three cups of coffee. The bed was comfortable. There were conventional coat hangers in the wardrobe, not the usual hotel no-steal hangers - a small detail by which I judge hotel quality! Breakfast in the restaurant was excellent in terms of quality, choice and service. The hotel location is very good for visiting the city centre.

AccorHotels certified review
John &. H. Couples - 07/02/2018
« Great hotel in a great location with great staff »

Very enjoyable 2night stay. Location was excellent and the staff were brilliant. Classic room was fine for our needs and we will stay again when in oxford

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Good place, helpful staff, but improvements needed »

We enjoyed our stay but there were some aspects of the hotel management that almost spoilt the stay. Great location, lovely hotel, very friendly and helpful staff, good food, ambience and service in the restaurant. However, our bedroom heating did not work, the bed was very uncomfortable, noise from the street on the first night severely interrupted our sleep, our newspaper order didn't arrive on either of the days we stayed, and parking was very expensive.

AccorHotels certified review
Matthew S. Couples - 04/02/2018
« Good »

Good

AccorHotels certified review
Mrs J. G. Families - 03/02/2018
« Mrs G. »

The staff were very helpful, as it was quiet we were upgraded to a better room free of charge. The room was clean and well equipped and breakfast was lovely with plenty of choice. The car park is a bit like a game of chess - cars are moved constantly to accommodate, but the staff take car of it. Great location, would stay again.

AccorHotels certified review
Mr A. B. Business - 02/02/2018
« Pleasant hotel, reasonably priced, noisy neighbours! »

I’ve stayed here several times and it’s been a pleasant experience. I think there may have been a student party locally in town which resulted in street noise at kick-out time.

AccorHotels certified review
Anonymous Families - 01/02/2018
« Nice clean venue and pleasant staff »

Too short - would have like to have stayed longer.

AccorHotels certified review
F M. Business - 01/02/2018
« Very noisy room (212); room service takes 2 hours »

I was first given room 212, which is located just above the kitchen ventilation. It was ridden with moths. The kitchen fan extractor runs until roughly 10pm and starts at 5.48!!! As a professional I often travel alone, and hotels tend to give me the worst rooms. This is not acceptable. After 1 night I was upgraded to room 701: there the radiator was blocked on max temperature (someone had to come and fix it). There was no coffee for the Nespresso machine. I only used room service once, for a burger and a beer. It took 2 hours to arrive! As a result I was offered the beer. This hotel is vastly overpriced. The staff was well trained and friendly, and they are clearly the only asset of the establishment, with its location.

AccorHotels certified review
Cadenza Couples - 31/01/2018
« Extremely good central location with pleasant social space »

Very happy to be offered an Accor member upgrade! It was a special night to allow our younger daughter to stay with her sister in her college for her birthday and have us nearby, so the upgrade made a special event even better. Bar service was somewhat slow and inaccurate but reception staff and service at breakfast was very good. Very much enjoyed the excellent healthy options for breakfast. We loved the “library” styled lounge and were pleased to have parking on site albeit challenging spaces. We intend to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elfreda Drusilla Sarah T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Anonymous Families - 30/01/2018
« Pleasant »

Visiting family. Only complaint.... our room 401 which we had interconnecting with our kids room in 402. 401 was the disabled room. It smelt very badly of drains when we first walked in. A smell which did not really go away. I am presuming the room had not been used in a while. Or if it had. There is a slight drain issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked my maintenance manager to have a thorough look at the drainage in room 401, I am very sorry for the unpleasant smell you encountered during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Malcolm Couples - 30/01/2018
« Generally excellent, mix up at reception tainted the visit right at the end. »

The room was great but we did report a very loose tap upon arrival which had not been corrected 24 hours later also Reception appeared to have lost our car keys when we left and there were 5 very uncomfortable minutes for all of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the embarrassing situation with the car keys, we do use a numbered system as well as a tag system to assist with the control of the car keys, I am speaking with reception team this week in a meeting and will ensure that they do look after car keys, safely and securely, I am so sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Shola D. Business - 29/01/2018
« Perfect »

Very friendly and helpful staff and immaculate room. Will definitely recommend and book for future trips!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shola D., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

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