Mercure Oxford Eastgate Hotel 4 stars

TripAdvisor rating 3.5/5 1,293 reviews
Mercure Oxford Eastgate Hotel
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Hotel extras

  • Parking from 22 July to 31 Dec. 2019: unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Suite

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,077 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,293 reviews

Room was poor and lacked atmospheres.

Customer review rating 4.1/5

Nick C. Couples - 10/09/2019 AccorHotels review

The room was small and narrow. There was no bathroom sundries and the shower was dirty. The car park was expensive and full of workmen.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your bathroom was not presented properly, please be assured that we will be speaking to the area housekeeping manager with a full investigation on her next visit to the hotel and that the appropriate action and training will take place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Malcolm Hood Rooms Division Manager

Happy with some significant misgivings

Customer review rating 4.1/5

Northerner Business - 09/09/2019 AccorHotels review

Very comfortable and welcoming. Nice staff. Good location and price. Parking useful. Breakfast poor. We didn't understand why the restaurant was designed as a 'country kitchen' when the hotel is in the middle of Oxford. Asked for a cooked breakfast but the food was obviously not freshly cooked - bacon dry, eggs overcooked. Design of restaurant and lounge area didn't encourage me to eat there. I think the hotel interior sends confused signals to guests e.g. I wouldn't eat an evening meal in a Premier Inn dining room or a place where the breakfast wasn't properly cooked.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for the poor quality and service of breakfast that you encountered, please be assured that it is an area that we do constantly monitor. I am afraid the breakfast chef was on a day off when you stayed at the hotel and the young commis who was covering his day off, panicked when it was busy and in his haste did not watch what he was cooking, I am very sorry. The head chef has set aside a couple of days training for him. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Great!

Customer review rating 4.1/5

Anonymous Solo - 08/09/2019 AccorHotels review

I had a lovely time! The room was very nice, and so was the breakfast. Excellent amenities and friendly staff.

Dear Flannery W., Thank you very much for your kind words, really appreciated and a huge morale boost to the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

We had a Tiny room with no Kleenex or facecloth.

Customer review rating 4.1/5

Annabelle C. Couples - 08/09/2019 AccorHotels review

This is the 3rd time I’ve stayed there. Other 2 times w had big rooms. Our room was so small we could not have both suitcases opened at same time. I don’t think the hotel was full.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do apologise for the small bedroom you had been allocated on your recent visit, I do have a couple of new receptionist who are still learning the role of a welcome receptionist along with n some cases the command of the English language. I have requested that they visit all the bedrooms over the following 3 weeks so they have a better understanding of what we have on offer and what rooms we should when the hotel is quiet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

Air conditioning didn't work

Customer review rating 4.1/5

Alice N. Business - 06/09/2019 AccorHotels review

The air conditioning in the room didn't work, the room was unbearably stuffy. The hotel obviously knew thus previously because a plug in plastic fan had been placed in the room. Unfortunately the plug in fan was really noisy which made it hard to sleep. I reported this to the guy on the desk on departure. I am not entirely convinced he took it seriously.

Dear Ms N., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that the air conditioning unit in your bedroom not working effectively, we did not know until you had informed the receptionist at checkout. Our maintenance manager went straightaway up to your room, and we now have an engineer booked in to repair what would appear to be a fault with the unit in the room you stayed in, as the remaining bedrooms on the third floor all have air conditioning. In closing I thank you again for bringing your concern to my attention, the unit is now being repaired. We trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Good but slightly lacking in warmth.

Customer review rating 4.1/5

Anonymous Couples - 04/09/2019 AccorHotels review

Comfortable room, liked the communal seating area and we enjoyed the breakfast. The only slight disappointment was that on arrival we were greeted politely but coolly, no smiles or warm greeting. We'd had a delayed and long train journey and a little empathy would have been appreciated.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry and disappointed at the lack of welcome you encountered on arrival, please be assured that I have spoken with the team on the front desk, as I can assure you that this is not my standard. Thank you again for sharing your experience, and we trust you had a safe journey home. Regards Peter Watt General Manager

Weekend away and theatre trip

Customer review rating 4.1/5

Steve H. Couples - 04/09/2019 AccorHotels review

We had a very pleasant stay at the Eastgate. We were upgraded which is always nice, to a lovely room. Breakfast was nice and the Keepers restaurant and bar was good. Nice wine choices, comfy lounge. Thanks!

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Central location but hotel underwhelming

Customer review rating 4.1/5

Gilo Couples - 03/09/2019 AccorHotels review

Staff were friendly but a-bit disordered, the room was fun but bath towels per very small / bed not that comfortable but location is very good

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am afraid I have a small team throughout the hotel and quite a few of them have only been here a couple of months, and in some cases their first time in England. Please be assured that we do spend time training the new team however they can take slightly longer due to the language barrier I thank you gain for your concerns and hope we will have the pleasure of welcoming you back in the future. Yours sincerely, Peter Watt General Manager

Great location and nice friendly staff

Customer review rating 4.1/5

Alan S. Friends - 03/09/2019 AccorHotels review

Overall a nice stay however the room cost did not offer good value. I stay a lot in Hotels across the U.K. with my work (this was a weekend city break with friends) and a double room at £180 per night was expensive for the level provided. Bathroom towels were very very thin and rough (the label showed it was an Accor Hotel towel) the bathroom tissue dispenser was never filled, with 2 people in the room, 1 shower gel and one shampoo was a bit mean. Tea and coffee in the room provided only one cup of either for each person not 1 cup of tea each. The bed mattress was very uncomfortable and hard with springs digging into our backs (had to ask for some padding t:o be added). The continental breakfast offer was small regarding fruit etc. but overall about ok. However the staff were exceptionally friendly and helpful and couldn’t be better.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for the lack of attention to detail from the housekeeping team, please be assured that I have a meeting this week with the area manager for the housekeeping department and will bring your concerns to her attention. With reference to the towels, I do apologise, we are as a company looking continually on how we can save the planet, however due to continual use and cleaning of the towels, they can become very worn very quickly. We do have a rejects bag on every floor, which the chambermaids should use but it does not always happen, my apologies. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Great location but a few niggles

Customer review rating 4.1/5

Ginny T. Families - 02/09/2019 AccorHotels review

The car park was an issue as half of it was dug up, no warning about the car situation when booking. We had to double park and the car park was extremely tight. Only one receptionist for check-in which invariably was slow. We were located on the 3rd floor, nothing indicated on the website to say that there is only a lift to the 2nd floor. Our luggage was bought up for us, but on departure my daughter had to lug a heavy suitcase down 2 flights of stairs. Breakfast - The continental selection is fairly limited and I was disappointed to see that most of the fruit on offer was tinned, very little fresh produce on offer. Very unpleasant cheap natural yoghurt.

Dear Mrs T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sortry that you had not been informed about the car aprking, it is on all the major agents website as well as our own, we will endeavour to speak to the various agents again as to why the guest is not being informed. We do offer a selection of fresh fruit on our breakfast buffet daily, such as pineapple, fresh fruit salad and a selection of 3 melons, along with youghurt all bought in daily. Thank you again for sharing your experience, and I do apologise for the lack of a lift to the third floor, I am afraid the building is listed, over 100 years old and due to the age and structure, the lift cannot be built to top floor, I am so sorry. Yours sincerely, Peter Watt General Manager

Nice location, nice room, goof service

Customer review rating 4.1/5

Ph… Solo - 02/09/2019 AccorHotels review

Pretty good

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we Trust you had a safe journey home. Kind regards, Peter Watt General Manager

Easy for travelling in town

Customer review rating 4.1/5

Tanawat Couples - 01/09/2019 AccorHotels review

Comfortable and laxury

Dear Tanawat A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trsut you had a safe journey home. Kind regards Peter Watt General Manager

Almost satisfactory stay in a historical building

Customer review rating 4.1/5

Ivan C. Business - 01/09/2019 AccorHotels review

Average quality of stay. Many areas that can be better. Check in staff at front desk was helpful and friendly. Overall clean room. Although sheets has light stains that probably cannot be cleaned. Mattress felt hard and springs could be felt. Pillows too flat, may need replacement or a firmer option. Shower cubicle felt too small and claustrophobic, leaks water onto bathroom floor. No tissue paper provided in box. Booking confirmation indicated that there was supposed to be bottled water. But it wasn't provided daily. I had to ask for it the first night. Cups weren't cleaned and tidied. Coffee sachets weren't topped up. Generally, location is alright. Keepers restaurants serves good breakfast, but rest of menu was average. Probably wont stay again unless I have a conference next to Examinations School.

Dear Ivan C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your concerns with the lack of attention to detail and items missing from the bedrooms, please be assured that I have requested a meeting with the area manager for the housekeeping company. I usually have a fortnightly meeting however with the summer holidays, we are slightly behind however I requested a 1:1 this week with an action plan. Thank you again for sharing your experience, and we Trust you had a safe journey home. Kind regards, Peter Watt General Manager
Customer review rating 4.1/5

B S. Couples - 01/09/2019 AccorHotels review

The room was adjacent to air con units and was a little noisy. Wall switches needed attention. Shower was good. Breakfast was good. Cleaning staff good.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the noise you encountered from the external air conditioning unit, we will be having the second service of the whole system , prior to winter in the coming weeks and your concerns have been noted. Thank you again for sharing your experience, and we trsut you had a safe journey home. Kind regards Peter Watt General Manager

quite and relaxed

Customer review rating 4.1/5

M. Business - 29/08/2019 AccorHotels review

easy access and staying familiar but professional

Dear Theo M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Delightful

Customer review rating 4.1/5

Monica T. Business - 29/08/2019 AccorHotels review

One of my favourite hotels anywhere in the world. Lovely old building, comfortable accommodation, friendly staff and excellent location, and I look forward to returning whenever I need overnight accommodation in Oxford. There is however room for improvement. The single bedrooms could do with more storage space; an obvious solution would be bedside cabinets with drawers. Again, while room 310 had plenty of space for hanging clothes, room 305 didn't, so in rooms like the latter I'd suggest clothes hanging hooks on empty wall space. My other suggestion: a wider range of vegan food on the menu: vegan croissants for breakfast (I've eaten delicious ones in London), a choice of vegan dishes on the lunch and dinner menus, and a note on the wine list about which wines are vegetarian/vegan.

Dear Ms T., Thank you very much for your kind review following your recent stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board your concerns with the lack of storage in room 305 and thank you for the suggestion. We are lkooking at the menu for Keepers Kitchen and Bar over the next 2 months and along with my colleagues in London, and will take on your concerns with the limited amount of Vegan dishes on offer. Thank you again for sharing your experience and we look forward to welcoming you back on your next visit to Oxford. Kind regards Peter Watt General Manager

Great Service

Customer review rating 4.1/5

Greg S. Business - 27/08/2019 AccorHotels review

I was visiting the UK for work reasons. I had a last minute need to stay over in Oxford for one night during the Bank Holiday weekend. As an Accor member I made a quick call to the Mercure Oxford Estate. Reception made sure I had accommodation. Within 15 minutes of my phone call, I walked into the reception area & I was in my room withing a few minutes after that. Thank you very much for your assistance.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in the future. Kind Regards Peter Watt General Manager

Short trip to Oxford made extra special thanks to Mercure.

Customer review rating 4.1/5

Neil M. Couples - 26/08/2019 AccorHotels review

We were greeted by lovely staff in the gorgeous Oxford Eastgate Mercure hotel. We had no trouble finding the hotel which is surrounded by beautiful buildings in the heart of Oxford. We were pleasantly surprised to find out that our room had been upgraded to the Ruskin suite which was a fabulous space. Incredibly cosy and we'll furnished. Also boasting a generous and comfortable size living area, bedroom area and bathroom. We were sad that we had just the one night booked there. As usual in the Mercure hotels we've stayed in we've been treated to a comfortable and large bed with lovely pillows and sheets as well as complimentary drinks at the bar which we thoroughly enjoyed before we ventured out into Oxford. Most surprising and very happily received were the delicious chocolates served in a graduation cap, welcoming us to our room. We can't wait to visit again not only for the breathtaking city but to stay in the well located and homey yet luxurious Mercure hotel. Thank you for a splendid weekend.

Dear Mr M., Thank you very much for your kind words, really appreciated following your recent stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards, Peter Watt General Manager

Mr. L.

Customer review rating 4.1/5

Mr. L. Families - 26/08/2019 AccorHotels review

Overall pretty good. Just there are a few steps of stairway in the middle of the floor and a bit inconvenient for large luggage. Very good location and staff are very friendly and helpful.

Dear Mr L., Thank you very much for your kind words, really appreciated following your recent stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards, Peter Watt General Manager

My stay in your handsomely decorated and excellently equipped disabled suite was wonderfully comfortable

Customer review rating 4.1/5

Alsoanonyma Business - 26/08/2019 AccorHotels review

My breakfasts and dinners in the very amiably staffed and very attractive Keepers were excellent. And lastly, but not remotely leastly, I am grateful for the above-and-beyond level of special assistance which your manager provided in seeing me (in my wheelchair) and my bags to the High Street coach stop — and then onto the coach itself. For, despite my having been assured on the telephone by the Oxford Bus Company that the driver would be prepared and the coach itself equipped for my passage, actually neither was true. It looked as if there was not room aboard for my chair, even tho I had discussed its specific dimensions with the Oxford Bus Company management. Indeed it was the kind ingenuity of the stalwart Mercure manager, still by my side, who helped the driver to envision a workable seat shifting etc etc etc solution which indeed got me, my chair, and my bags aboard and away. I cannot measure my thanks. I had booked this holiday in your hotel after a most enjoyable stay at your hotel in 2016 or 2017. My expectations have been surpassed in 2019. I will return, whilst spreading the word in the meantime.

Dear Ms H., Thank you very much for your kind words, really appreciated following your recent stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards, Peter Watt General Manager
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