Mercure Oxford Eastgate Hotel 4 stars

TripAdvisor rating 3.5/5 1,260 reviews
Mercure Oxford Eastgate Hotel
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Hotel extras

  • Gateway to the Cotswolds and Blenheim Palace

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • On-site Library Bar with local influences and drinks

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Double or Twin Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: x1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite

  • Max. number of persons: x2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,836 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,260 reviews

Breakfast was nice. Hotel way too expensive

Customer review rating 4.1/5

Charlotte Couples - 16/04/2019 AccorHotels certified review

Very small overpriced room with a terrible view of a brick wall and a loud extractor fan outside the window. Bathroom window wouldn't close and heating was on full without us able to override it. Reception staff were pretty nonchalant with guests.. In total contrast the breakfast staff were great. Reception staff also signed us up to a mailing list without our consent against gdpr rules.

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the lack of view and the noise that you encountered with your room over the weekend, we are a small hotel in the centre of Oxford with limited space however I am extremely embarrassed at the lack of warmth and assistance that you experienced at reception. Please be assured that the team have been spoken to and action is in place. I am concerned at your disappointment and would welcome the opportunity to restore your confidence in the hotel. If on your next visit to Oxford you would like to stay in the hotel, please do contact me personally so I may review your reservation, and place a bottle of wine in your bedroom with my compliments and a free upgrade, subject to availability. Yours sincerely, Peter Watt General Manager

Perfect, central location

Customer review rating 4.1/5

Mr A. M. A. Couples - 15/04/2019 AccorHotels certified review

Overall great. Though, no decaf tea bags in the room and the poached egg breakfast was unacceptable. Served on cold, soggy unbuttered toast and eggs rock hard and saturated in vinegar yuck!

Dear Mr and Mrs A., Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure to receive such positive feedback from our guests and I will pass your comments on to my team. I have asked my Restaurant Manager and Head Chef to review the standards of our breakfast service and to ensure we have decaf teabags in stock. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager h6…

OK but expensive

Customer review rating 4.1/5

Julian Friends - 12/04/2019 AccorHotels certified review

No different to hundreds of hotels, except the breakfast was very poor. Dried up bacon and poor quality dried up sausage. At the price, why not cooked to order? I get a far better breakfast on a cross channel ferry

Dear Dr and Mrs D., Many thanks for your review following your stay with us at the Eastgate Hotel. Please accept my most sincere apologies that your stay did not meet our normally high standard. I have passed your comments on to my Head Chef to review our breakfast standards to ensure that breakfast is more appetising. I have also addressed the issue of no biscuits in the room with my head housekeeper as this should have been in the room as a standard. Once again, I am very sorry that your stay did not meet your expectations and I will follow through with my team. Kind Regards Malcolm Hood Rooms Division Manager h6…
Customer review rating 4.1/5

Anonymous Business - 12/04/2019 AccorHotels certified review

The room was very small and old fashioned. It really needs a makeover. Elevator did not get to my floor and all in all the standard of my room was disappointing. The staff was very friendly and breakfast was good. I will probably visit IBC Congress next year but I will most likely choose another hotel

Dear Mr K., Many thanks for your review following your stay with us at the Eastgate Hotel. Please accept my most sincere apologies that your stay did not meet our normally high standard. Unfortunately, owing to the age of the building, we do face challenges with the size of our bedrooms as we have no 2 bedrooms alike. I am sorry that my team did not listen to your comments and I have addressed this with them. We are also limited with our lift access as we are not able to extend to allow for the 3rd floor access. I do certainly hope my team offered you assistance with your luggage. Once again, I am very sorry that your stay did not meet your expectations and I will follow through with my team. Should you find yourself returning to us next year, please do let me know personally and I will ensure a much more memorable stay. Kind Regards Malcolm Hood Rooms Division Manager h6…

Lovely hotel in Oxford

Customer review rating 4.1/5

Konstantin Couples - 07/04/2019 AccorHotels certified review

Great hotel in Oxford, Location ist good, rooms are very nice and staff ist very good.

Dear Mr S., Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving such positive feedback from our guests and I will be passing this on to my team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager H6…

Decent but with housekeeping issues

Customer review rating 4.1/5

B T. O. Business - 07/04/2019 AccorHotels certified review

Stayed for seven nights, but housekeeping didn’t replace toiletries (apart from shampoo/bath gel) even when specific requests were made (on more than 2 occasions) with the front desk. Was also assigned a “Privilege” room (102) that was right in front of the staircase swing door and next to the housekeeping supply room, which meant constant noise from guests and staff coming and going. Even though I had put in a request for a quiet room when booking. Will be staying at the Malmaison and Courtyard Marriott in future.

Dear Burton O., Dear Mr O., Many thanks for your review following your stay with us at the Eastgate Hotel. Please accept my most sincere apologies for our shortcomings during your stay with us. I have addressed your comments with my head housekeeper to review the service standards on replenishing amenities in our guest bedrooms. I am very sorry that my team were not as friendly as normal on this occasion. I have passed your comment on to the teams to reiterate the importance of providing friendly customer service to our guests. I am sorry that you will not be staying with us in the future. Should this change, please do let me know personally and I will ensure that your stay is more memorable. Kind Regards Malcolm Hood Rooms Division Manager H6…

Mrs H A.

Customer review rating 4.1/5

H A. Couples - 05/04/2019 AccorHotels certified review

Excellent location a comfortable base for our two night stay. Car parking was available although there had been issues on comfirming availability prior to our visit. Breakfast choices were good and the staff helpful but very busy. It needed a supervisor to ensure there was enough cutlery at tables and that food choices were kept topped up. We had to ask for various things. The room instruction folder should have been visible and directions for turning on the heating included.

Dear Ms A., Many thanks for your review following your stay with us at the Eastgate Hotel. I have forwarded your comments on to our Restaurant Manager to review the staffing at meals times to ensure that tables are laid correctly and food items are constantly checked. I apologize for the absence of a Guest Information Folder. I have recently started removing these as they were out dated and lacking some information but hope to have the updated copied replaced in our bedrooms over the next few days. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager H6…

The room was small, but other than that everything was perfect

Customer review rating 4.1/5

Beng Business - 05/04/2019 AccorHotels certified review

Service (all aspects from reservation through checkout), lounge facilities, breakfast were all excellent. Location is also excellent, with easy access to town center, colleges, buses to airport/london etc. The only issue was with the size of the room. The room that I had was extremely small. I understand that other rooms are larger, but they were all taken and I did not see any of them.

Dear Mr G., Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Owing to the age of the hotel, we do unfortunately face challenges with the size of some of our bedrooms as no two rooms are of a similar shape or size. Please do let me know personally should you find yourself returning to the Eastgate Hotel in the future and I will try to allocate you one of our larger bedrooms. Kind Regards Malcolm Hood Rooms Division Manager H6…

Very pleasant

Customer review rating 4.1/5

Greg K. Business - 04/04/2019 AccorHotels certified review

Enjoyabke

Dear Mr K., Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure to receive positive feedback and I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager H6…

Great Hotel in Central Oxford, with parking

Customer review rating 4.1/5

Bill C. Couples - 01/04/2019 AccorHotels certified review

The staff were welcoming, the room and hotel were clean and up to date. Having a car park in the city was very good. Really enjoyed our visit

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Very pleasant stay and helpful staff.

Customer review rating 4.1/5

Dv Families - 01/04/2019 AccorHotels certified review

Very comfortable and enjoyable. Only negative aspect was the noise of a generator/air conditioning unit throughout the night outside in the yard below by window.

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for the disturbed nights sleep, please be assured that I have our new maintenance manager who started today, to look into your concerns, I am now awaiting his report. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

reception staff very good and attentive

Customer review rating 4.1/5

Dawn W. Friends - 31/03/2019 AccorHotels certified review

Brief but good- we had to move rooms when we returned from night out as the radiator had broken and the room was overheating. Reception staff were very helpful and waived the parking charge. Room moved to was not as nice as original room so if we were staying for longer would have preferred a nicer room- ie small/attic/no mirror in main room/etc.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

My favorite hotel in Oxford

Customer review rating 4.1/5

Frequent T. Business - 31/03/2019 AccorHotels certified review

Excellent location, nice restaurant, wonderful personnel

Dear Eugene Alexander Z., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

In the heart of Oxford

Customer review rating 4.1/5

Anonymous Couples - 31/03/2019 AccorHotels certified review

Everything has been perfect from check in to check out. After a really good night sleep we had a wonderful breakfast we were than ready to explore all the beauty of this charming city. A special thanks to Alex at reception.

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your kind words to Alex, he is a charming young man. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Really Comfortable Bed and Excellent Breakfast; Efficient Friendly staff - What Else Matters?

Customer review rating 4.1/5

Margot L. Couples - 29/03/2019 AccorHotels certified review

True not a huge room (I note some guests state rooms are small) but a very comfortable one and such a comfortable bed. Our room was at the back of the hotel and gave us a very pleasant view of rooftops and a glimpse of the church beyond - easy to ignore the car park below and we were nor disturbed at all by any activity there. Reception and restaurant staff were all very pleasant, knowledgeable and efficient. True it took a minute or two for hot water to flow in the shower, but that wasn't a problem at all and it was a nice big shower head. Options which we enjoyed at breakfast included smoked salmon, fresh fruit and figs and a good muesli which wasn't sweetened - can be hard to find in hotels. Bit disappointed by the dinner menu as it was fairly standard pub grub. But the great central location meant just a short walk to a good range of restaurants.

Dear Margot L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have a new restaurant and the menu has been produced to include a number of honey dishes (Keepers Kitchen and Bar). We are an international hotel and company surrounded by the various college of Oxford University, the menu is there to appeal to a large market in beautiful surroundings. Thank you again for sharing your experience, and we Trust you had a safe journey home. Kind regards Peter Watt General Manager

A very nice stay with extremely kind and helpful staff!

Customer review rating 4.1/5

Douwe K. (. Couples - 28/03/2019 AccorHotels certified review

The room was nice. The reception staff were very kind and helpful, and special mention should be made of your restaurant manager, Nella (from Kalkidiki in Greece): she was very nice and helpful and the service could not have been better!

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

We enjoyed a very pleasant stay at the Eastgate hotel in Oxford again.

Customer review rating 4.1/5

Paul C. Couples - 26/03/2019 AccorHotels certified review

We have stayed here for a number of years and again had a very pleasant stay. We upgraded to a Privilege Room which was most welcome as some of the rooms are pretty small. The service throughout was good - attentive without being overbearing, we had lunch and breakfast a couple of times which were all very good. the bugbear was finding out on arrival that overnight parking was £20 per night - this was the first time this had been charged for us and wasn't mentioned on the website when booking !

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you had not been informed of the overnight parking charge, it is mentioned our website but not easy to read I am afraid, we have highlighted our concern to our internal I.T. department. Thank you again for sharing your experience and we trust you had a safe journey home.. Kind regards, Peter Watt General Manager

Lovely Weekend

Customer review rating 4.1/5

Pete S. Couples - 26/03/2019 AccorHotels certified review

This is a lovely hotel with cheerful and very helpful staff. The hotel is full of character, having our cooked breakfast made to order was a delight rather than have to use a buffet which is most common these days, the only problem with this was that the bacon had obviously been pre-cooked and had been under a heat lamp for a considerable time and was very dry and chewy. Understandably due to the age of the building there are no lifts and we were on the 3rd floor, the staff offered us assistance with our luggage if needed. The hotel is well located within walking distance of the main sites of the university, overall we had a lovely time.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

Mr

Customer review rating 4.1/5

Michael Couples - 25/03/2019 AccorHotels certified review

The location was great, the staff were friendly, however the quality of the rooms let your establishment down massively. For £175 per night the first room was tiny and tucked away in the basement with a view of the carpark and a window that people used to park bicycles against. At 6ft tall (not a giant) the shower head came to my chin! To top this off the tap was loose and then the AC was making such a noise I could not sleep (neither could my wife). They did move me rooms, an upgrade, and a reduction in rate. The new room was to a higher standard and size however I do not feel it commanded the fee in comparison to other oxford hotels. It felt everything was done on the cheap. Sad to say this tarnished what was a great weekend.

Dear Mr S., Thank you for taking the time to inform us about your experience at the Mercure Oxford Eastgate Hotel, may I offer my sincere apologies. I am very sorry for the disturbed nights sleep that you experienced on the first night of your stay. I am afraid we are a small hotel in the centre of Oxford with limited space, although we are ideally located in the centre in amongst all the colleges of the university. I have noted the maintenance issues with the first room you stayed in, and have spoken to the maintenance team who have fixed the loose tap. With reference to the air conditioning unit in your bedroom, I have requested a meeting and thorough investigation with our air conditioning company as we have a contract with them to inspect and maintain the system on a 6 monthly basis and this should have been noted, I am extremely sorry. I thank you for your constructive concerns, please be assured that the appropriate action has been taken and that they have removed one night's charge from your final account as an apology.. Yours sincerely, Peter Watt General Manager
Customer review rating 4.1/5

Veronica Solo - 25/03/2019 AccorHotels certified review

Stayed for one night but felt very welcome by the staff that also helped quickly. The room I had was singular, I never stayed in such a hotel room. Not in a negative way, just different.

Dear Ms N., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager
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