Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

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3.5/5 1,174 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am
See all services

Hotel location

Our rooms

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating Based on 2,232 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,174 reviews
AccorHotels certified review
Barbara Business - 18/05/2018
« Perfect stay, my favourite hotel in Oxford »

It was my 3rd stay in the Mercure Eastgate Hotel, if I recall correctly. I really enjoyed it, like before. I liked the decor, the spacious room and its facilities. The hotel staff was kind and helpful. And the food was very tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Gwyn Business - 16/05/2018
« Time lapsed on payment »

Hi, I stayed in Mercure in March and made the booking in Feb. However, I was notified of additional charges which I mentioned I do not understand how that was done when I checked out. More recently in May, I received a notification that I had made a booking on 14 May, which obviously I did not. I really wonder if it is a glitch in system or was it a fraud? The payment process was definitely not befitting of Accord's reputation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yok-Cheen K., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken with my colleague who remember the situation and it would appear that your original payment taken, and then it was refunded. It was then recharged again but it would appear at a later date. As the payment was done centrally we have checked and your exactly right there was a glitch in the system, I am very sorry for any confusion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

AccorHotels certified review
Philip Couples - 15/05/2018
« Wonderful for May Morning »

The Mercure Eastgate Hotel was a wonderful place to stay for May Morning in Oxford, when the City revels in the start of Spring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

TripAdvisor review
Couples - 15/05/2018
« Nice location and building, POOR management and building maintenance »

This is the second time my husband and I stayed in the hotel this year, the first time was nice with a small hiccups as I was locked out from my room after breakfast (10am, before check out time) and it took a lot of walking, talking and 45mins to resolve. So we give it another try, despite we requested a quiet room when we booked months ago, as my husband is having an exam the next day, we were given room 108 which face the roof of the kitchen, in front of the kitchen extract. It was very noise and it rattled the original timber window. To my surprise, this room has not got secondary glazing like the one facing Merton street. I believed the general hotel standard is 65db, this is no where close to that. Also there were flies in the room, cobweb in the pedant light, tissue stuff in the spy hole on the door, TV remote is not fulling functioning and constant running water in the toilet cistern. My husband had a lot of insect bite the next morning. The staff at the dining is very friendly but lack of hospitality training (care for the customer and attentiveness, etc), they don't even know when is the check out time or basic info of the hotel. I had to cancel the next booking for this hotel, despite I like Accor brand as they generally provide a good standard of room and service that you know what you get in anywhere in the world. Sadly we will not be staying in Mercure Eastgate Oxford again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Hung Thank you for your recent review and I am very sorry and embarrassed at the lack of attention to detail that you encountered on your recent stay, we are in the process of revbiew the housekeeping company who clean our bedrooms. I do apologise for the noise you encountered as a result of our air flow system for the kitchen, we have recently has all the encasing replaced and the actual intake re-positioned so as reduce any disturbance to our guests. This may have caused some disturnbance when the old system was removed and taken away from the hotel, as we have checked everywhgere and there would appear to be no sign of any infestation. I am sorry that you have cancelled your future reservation, if you do wish to return to Oxford I would be pleased to assist you with a reservation in the hotel and we discuss your future wishes. My e-mail address is peter.watt@accor.com. I trust you had a safe journey home. Kind regards Peter Watt general Manager

AccorHotels certified review
Robert S. Couples - 14/05/2018
« Perfect stay »

Lovely hotel, great staff, clean throughout & lovely breakfast - we even had free drinks for being Accor members!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Les Couples - 13/05/2018
« Good pleasant short stay. »

Staff were friendly and helpful. Only complaint my room was at back of hotel and there was noise from air conditioning out side window. I would not stay more than one night in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the noise you encountered from the air ventilation system, it has been higher than normal due to the hot weather Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Anonymous Business - 13/05/2018
« My stay met my expectations. »

Please see above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
C. Couples - 12/05/2018
« Poor quality of staff »

Had trouble booking direct. Couldn’t understand staff. Eventually booked direct. Noisy room. Staff not welcoming at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you encountered problems with the front office team, I am afraid it is not easy to recruit staff in Oxford and being part of Accorhotels we do asist our Continental colleague who are willing to train in the United Kingdom. I do apologise some of them are new, do not have a full command of English and can be rather shy as a result. With reference to the noise, Oxford is a vibrant student city and we are located in the city centre surrounded by all the colleagues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kid regards, Peter Watt General Manager

AccorHotels certified review
Jane R. Couples - 11/05/2018
« Will not stay at Mercure again »

Room was quiet & fairly comfortable, but some reception staff very unhelpful & poor English. Continental Breakfast was poor quality ie cheap cereal & frozen berries but staff helpful & attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that the team on the reception desk were unhelpful, we do have a young team in terms of length of service and we have realised the need for the customer service element for their role and have been in direct contact with Accor training department. Oxford university do not allow their staff to work while they are at the university, and Oxford is not an easy city to recruit new people and working for AccorHotels we do have the advantage of our colleagues from abroad however some of them are also learning English as well, I do apologise. With reference to the breakfast buffet, the cereals are all the Kellogs brand and kept in air tight containers prior to service. The berry compote is supplied by one of nominated suppliers and has fresh fruit added to the contents when delivered. We appreciate your sharing your concerns, and I trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

AccorHotels certified review
Frances P. Couples - 10/05/2018
« Good quality hotel, centrally situated. »

Staff all very friendly and helpful, although could have done without the "broadcast" that we had part paid with Tesco vouchers! (Twice!!). Our room was on the third floor, lovely room, but air conditioning didn't work, which they were aware of, and rather uncomfortable in the heat of the May (18) bank holiday. Neither of these things would stop us from using this hotel again, very central, with the convenience of car parking at the rear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frances P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of air conditioning in your bedroom, I am afraid 2 of our compressors had gone down a couple of weeks ago however in the hot weather we were experiencing the third compressor could not cope and it broke over the May Bank Holiday weekend. We have ordered 3 new compressors, however they are not available straight away but we have been highlighted as a priority, I am so sorry for the inconvenience you encountered. I have spoken to reception with reference to their broadcast, I am afraid a couple of the team are new and had not come across your offer before, I am sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Dr M. R. Families - 09/05/2018
« Tiny room too small for 2 people to move in with the air conditioning unit outside and a view of a brick wall »

Warm welcome and helpful staff but really dreadful room. I am such a fan of Accor hotels and this was the only one in which I have felt my hotel stay was not excellent value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the small bedroom you stayed in, last Friday, we did try and move some rooms around the hotel however we were fully booked most of last week and being a small hotel in the centre of Oxford we do try and accommodate everyone. We appreciate your sharing your concerns, and if you are returning to Oxford again in the near future, please do contact me personally so I may upgrade your bedroom at no extra cost as an apology for the lack of space that you experienced on your last visit. Yours sincerely, Peter Watt General Manager

AccorHotels certified review
A L. Couples - 07/05/2018
« Not as good as before. »

Hotel very noisy at night. Breakfast poor - sausage overcooked. Bacon flaccid. Staff not available when required in the bar/lounge area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for the disturbance at night, I am afraid Oxford is a vibrant student city and the May Day celebrations last for almost 48 hours. With reference to the poor quality of the cooked breakfast, I am very sorry and embarrassed, our breakfast chef has been off sick for a couple of months with a major knee problem which I am now awaiting a full doctor's report on and we have as of this week found a new breakfast chef. It is not easy to recruit in Oxford and it has taken the kitchen 2 months to find the correct person. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Peter Watt General Manager

AccorHotels certified review
Aggie C. Friends - 06/05/2018
« Poor Attention to Detail in Room 208 »

Twin room should have 2 sets of towels in the bathroom, one was in the closet? Both dressing gowns should have had ties, and slippers in the pocket, one was missing the tie and slippers. No hairdryer. First one brought up did not work. Second did function. Bathroom had only one glass and one shampoo. The toilet roll on the holder was almost empty. Shower pressure interesting - rainfall head was at best a sprinkle, movable head improved the lower down it was, but not the most practical. Room service was very responsive. That number became our go-to as the Front Desk did not pickup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have had a thorough investigation of why your bedroom had not been serviced to the correct standard by our housekeeping department and the head housekeeper has spoken to the young lady in question. We have also started to negotiate with a new housekeeping company who will take over the contract for our bedrooms as of the end of this month, please be assured that one of their first roles is the standards throughout the bedrooms. With reference to the shower, my maintenance manager has requested we put the bedroom out of service one day in the coming week and he is going flush the pipework to the showers to ensure we have no blockage, I am very sorry for your disappointment. We appreciate your sharing your concerns, and I trust you had a safe journey home. Kind regards, Peter Watt General Manager

AccorHotels certified review
Dt Business - 04/05/2018
« Small room with issues for the price »

Room clean, but shower was broken and could not be turned off. Staff friendly but not speaking good english. Room also rather small and no waste paper bin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Turner, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry that the shower did not turn off and that there was no waste bin, the shower has now been checked by our maintenance manager and is working. With reference to the lack of English speaking personnel, I do apologise, the problem we encounter in Oxford is that the student of Oxford University are not allow to work outside their college, which does restrict our labour market. We do rely on our continental colleagues who wish to learn English to help us, I am sorry some of them appear to have the qualification however they sometimes do not have the vocabulary until a few months later. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
David Couples - 04/05/2018
« Great hotel, centrally located for a long weekend »

Comfortable room, good breakfast and secure parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Hack, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Susan S. Business - 30/04/2018
« Services are basic and reliable »

Check-in/Check-out process was as expected Room cleanliness was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise that you were not acknowledged as a Gold LeClub card member, it would appear that when the reservation for your last booking was made it picked that you were a silver LeClub member, for some reason not a gold. We have now amended this in our system, I am very sorry for the mistake, it may have happened when the whole of our computer systems all crashed recently and some of the data was temporarily lost - the last upgrade was this weekend and we hope the final technical issues were addressed. With reference to the toiletries in the bathroom, I am afraid we have all been informed that all Mercure bedrooms should have the Mercure products in the bathrooms, no other product, I am sorry we had wished to remain with NOIR. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
David Couples - 30/04/2018

A very good break

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Peter S. Couples - 30/04/2018
« Excellent stay as always at the Mercure Eastgate Oxford »

Excellent stay from the time we arrived to the time we left, including sorting out us staying in the same room for two separate but consecutive booked days, to the time we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Judy Couples - 29/04/2018
« Great location! »

Whilst the location of the hotel was excellent, we were disappointed with the lack of attention to the initial presentation of housekeeping and maintainance of our allocated privilege room. Although we had made our comments in writing to staff at the front desk, on the second day a torn duvet cover had not been replaced. There always seemed to be three staff members on duty at the front desk, during the day, at any one time. Two staff members seemed to have little proficiency in speaking or understanding English. This may well have contributed to our problems. The breakfast was pleasant; staff courteous and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I wish to again pass on my apologies for the lack of attention to detail from the housekeeping company, please be assured that this has been addressed, and in fact we are changing housekeeping companies at the end of May. Oxford is a great city however it is extremely difficult to recruit staff and we do have to rely on our European colleagues who are come to the United Kingdom to learn English, I am very sorry. The Oxford University students are not allowed to work and we therefore have a very limited labour market in Oxford itself which is a huge concern for all the retail and catering establishments We appreciate your sharing your concerns, and I trust you enjoyed the remaonder of your time in Australia and have a safe journey back home. Kind regards, Peter Watt General Manager

AccorHotels certified review
Steve L. Couples - 26/04/2018
« Excellent - as always »

Nice room and very helpful and friendly staff on Reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

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