Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

3.5/5 1,190 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 64 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 2,319 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,190 reviews
Andrew Couples - 15/07/2018 AccorHotels certified review
« Exceeded expectations »

Room was very comfortable and well appointed. Hotel throughout has been well furnished and looks appealing. MPW restaurant also a real bonus, we had a very nice and reasonably priced lunch there. Would certainly stay here again when I visit Oxford.

Alison Families - 14/07/2018 AccorHotels certified review
« An amazing hotel with wonderful staff! »

The hotel is extremely well located on the High Street in Oxford. Our room was lovely and had an amazing bathroom. Hotel staff were wonderfully helpful, courteous and polite. The restaurant was brilliant too.

Chad Solo - 14/07/2018 AccorHotels certified review
« Great hotel, terrible mattress »

Clean, pleasant room, nice staff. The mattress was bent with springs poking through... very uncomfortable. This undermined everything else. It’s all about a good night’s rest.

Dianne Solo - 12/07/2018 AccorHotels certified review
« No hot water in the shower totally unacceptable »

When I checked in I was given my room key , the key card had been changed and just over written the original room number by hand, unsurprisingly when I tried to open the door I couldn't get in. I returned to reception and they said they would cut a new key, no apology for the inconvenience. The next morning when I went to shower there was no hot water, I tried for several minutes but eventually gave up exasperated. When I rang reception the young man apologised and said he would come up but it was too late. He did come up to the room with the key for the room next door, which was the room I had been originally allocated. Unfortunately it was too late for me and I did not want the inconvenience of using the room next door, and indeed why should I have to. Given the cost of the room and the only facilities being offered for that price, is bed and en suite, to be unable to shower is wholly unacceptable, I have worked in hospitality for over 25 years, I know they knew there was no hot water in that room. I know they moved me because I was a single traveller and I was only staying one night. Most hotels are more customer service friendly and offer compensation to head of customer complaints and ensure the guest leaves happy and is willing to return, so on that score no I do not feel a valued customer and if reception should do that in the future they should ensure the key card is changed to a new one and also the key. I was so irritated I had breakfast elsewhere , I could have been offered complimentary breakfast by way of apology, but no. On the upside the hotel's location is perfect for me and the staff are friendly, however due to the hot water or lack thereof and their casual disregard for that , I would have to consider that before booking again. I would appreciate a personal response.

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Overpriced Hotel »

We stayed 2 nights, the first night was in a dark ,noisy , small room. We complained but they were full up. Said we could move the next day but had to pack all our stuff back up which was problematical as we were getting ready to go to our daughters wedding and i had to sort all sorts out....... made it all very stressful!

Hans Families - 10/07/2018 AccorHotels certified review
« E#xcellent! »

The hotel is very conveniently located near the centre of the city and right near airport bus services. It is spacious and well-appointed. The fresh flowers on the reception desk were a feature. The high steps into the hotel were tricky. The room was large and tastefully decorated, the bed comfortable, but the floor creaky. The staff were welcoming, efficient, and personable. The meal arrangements were excellent, comprehensive and of a high standard. If we return to Oxford, we will be very happy to return to the Mercure Eastgate.

Anonymous Couples - 06/07/2018 AccorHotels certified review

Lovely hotel, nice room, poor customer service, common parts grubby especially the loos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie B., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed that the team did not look after you, I do personally walk the hotel numerous times during the day to ensure I have a smile on the faces of my team and that they are alright, I do apologise. We have a new maintenance manager and one of his first target is to continuing walking the building with myself prioritising where we need to be with a maintenance list for each bedroom and public areas, the guests' toilets being key. We appreciate your sharing your concerns, and I trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Anonymous Couples - 02/07/2018 AccorHotels certified review

See email correspondence with Mr Watt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am afraid I am away on holiday as from this weekend however I have an appointment on my return to see a builder with reference to the windows throughout the hotel. I have also spoken with our technical department who are also in the process of arranging for a visit in my absence. In closing I again thank you for your constructive comments, please be assured in my absence my team are looking into the tablets on the reception welcome table and how we could improve their functionality. Kind regards Peter Watt General Manager

Alan S. Couples - 01/07/2018 AccorHotels certified review
« excellent position and excellent restaurant »

it was our 60th wedding celebration and we held our wedding breakfast at the hotel 60 years ago and we would certainly stop at the hotel again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Phil H. Couples - 01/07/2018 AccorHotels certified review
« Good Service in the Hotel, interesting location »

Room was well equipped, but not the cleanest (bathroom hairs). Online checkin seemed to be irrelevant as reception wanted to do everything again, requests on checking were ignored (high floor, quiet room. However, staff were very helpful on arrival to allow me to check which room was best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Charles F. Couples - 27/06/2018 AccorHotels certified review
« Undecided! »

Staff were excellent. Our room and the public areas showed the money which had been lavished on re-furbishment and with great style. However, bearing in mind the chef branding, our Friday night dinner was a disappointment. I have never tasted more tasteless macaroni chees with stringy cheese. The other dishes and breakfast were fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles F., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Jk 2. Couples - 24/06/2018 AccorHotels certified review
« Satisfactory but not outstanding »

I was offered an upgrade but the hotel was full; I'd completed online check-in but still had to do this again; I was told breakfast wasn't included, but it was; there was a £5 charge for room service that wasn't listed on the room service menu; several room service items were unavailable; breakfast was good; room was small but clean and suitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize for the lack of choice and offer on the room service menu, we are looking to replace the menu over the coming month, having now appointed a new head chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Mrs P. K. Couples - 24/06/2018 AccorHotels certified review
« We love Oxford and we love the hotel »

We were given upgrade to a fantastic room. We stayed three days in Oxford (4-nights) and enjoyed every minute of it. The staff were welcoming and helpful, and even the manager found time to stop and have a chat to us. The position of the hotel is ideal - right in town and within easy walking distance of everything. Thanks mainly to the Eastgate Hotel our stay in Oxford was most enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

Anonymous Couples - 24/06/2018 AccorHotels certified review
« Very helpful staff »

Room was clean and comfortable. The only thing wrong was that we were kept awake by the church bells ringing all night! Not hotels fault obviously but maybe such rooms should reflect in the price? The staff were extremely helpful in reception and in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Chris Couples - 24/06/2018 AccorHotels certified review
« All very good »

A good quality stay. Would be happy to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

D C. Business - 23/06/2018 AccorHotels certified review
« Great Hotel. Great Location »

Friendly staff, well stocked comfortable rooms. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Couples - 22/06/2018 AccorHotels certified review
« It was pleasant »

Room was nice and it had a generous sized bed, which was very important. Nice view out of the window, but was noisy at night - due to the students celebrating. Not keen on the reception set up - understand, that it is designed to be friendly, but it was grossly over-staffed and as a result - the staff spent more time talking to each other, than actually handling the guests. It felt like we were an inconvenience. They were a little bit brusque. Same situation in the bar : we ordered drinks - we were the only guests in the bar, but it took almost 15 minutes to get both our water and wine. Then, we were offered some olives (rather than the nuts we requested). We thought this was a nice gesture, until we realised we'd been charged for them. And in fact, the next morning, we'd actually been charged twice. Once for a wine/water bill and then again for a wine/water/ olives bill. 3 people at the bar, one set of customers and they couldn't charge us correctly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for poor customer service that you experienced in both the bar and reception. We have recently r of new people in both the restuarnt / bar and the front desk, and I am afraid a couple of them are new to the United Kingdom and in one case have never worked in a hotel before. Although they are all willing to learn we do struggle on occasions with their command of English. We have arranged for tow of t6he senior team members to attend a day course on customer service, and they will train their teams on a one to one or a small group meeting. We appreciate your sharing your concerns, and we trust you had a safe journey home. Kind regards, Peter Watt General Manager

Johann V. B. Business - 20/06/2018 AccorHotels certified review
« Noisy, expensive and poor breakfast »

This is my worst hotel experience of the past year. The pillows were extremely flat and felt cheap. The noise levels from the road was excessive and the breakfast was bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the poor quality of the pillow, you experienced we have started to change a number of the pillows and your feedback is appreciated.. I am afraid it is exam time in Oxford and we are in the final 3 weeks, which has resulted in the final year students, enjoying their time out after their final examination, Oxford can be vibrant at night as a result. My breakfast chef has been away sick for a number of weeks however she has been given the all clear and is due back to work next week, and will resume her role and take back the service and production of our cooked breakfasts. We appreciate your sharing your concerns, and I trust you had a safe joutney home. Yours sincerely, Peter Watt General Manager

Colin G. Couples - 20/06/2018 AccorHotels certified review
« Disappointing for the cost »

Let down by the following No lift (and not advised when booking) room on upper level, we would not have booked had we known Insufficient towels in room for two people, had an extra towel delivered which was dirty One reading light missing from room headboard Used toiletries from previous guest left in wardrobe Breakfast poor, poached eggs overdone and toast not toasted (had to ask for it to be redone) I travel frequently with work and have stayed in many hotels. For this amount of money, the room was small and poorly equipped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin G., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed at the lack of attention to detail that you experienced in the bedroom you stayed in last Saturday night. I had a meeting today with the head housekeeper and her regional manager today, and please be assured your concerns have been addressed in detail with them both, and the chambermaid in question has now received a new training plan and her rooms now inspected prior to her going home, I do apologise. When the extension was built almost 15 / 20 years ago, a lift was not in the planning permission and I do apologise for any inconvenience this may have caused, there is a lift on tow of the floors in the main building of the hotel. With reference to the breakfast, I am extremely disappointed as I take pride in breakfast as the manager and have spoken to the head chef as to what happened to his team. He has spoken to the weekend breakfast chef and is spending the following weekend with him to ensure that he fully understands the importance of a cooked breakfast. We appreciate your sharing your concerns, and I trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Rafael Business - 20/06/2018 AccorHotels certified review

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

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