Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

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3.5/5 1,143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am
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Hotel location

Our rooms

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating Based on 2,078 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,143 reviews
AccorHotels certified review
Michael B. J. Business - 18/02/2018
« Food, rooms and service are exemplary »

One night's stay in a spacious, well appointed room immaculately prepared. The evening three course meal was nice cooked and well-presented. The cooked breakfast was perfect as was the accompanying fresh, hot coffee. Slight gripe was the checking-in table which was served only by one small computer in the wall behind. This set-up was slow and confusing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M J., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Mark S. Couples - 18/02/2018
« Good room, great location but breakfast was very slow service and car was damaged in car park by staff moving the cars »

The room was very nice with a free upgrade to privilege room. Nice touch with chocolates and water in mini-bar. Beds were nice and comfortable and service in bar in the evening very good. Car Parking was chaotic with the need to leave key at reception so cars could be moved for access if required. Discovered the following day that car had been relocated by hotel staff overnight and a large scuff on wing of car (awaiting manager feedback on remedial action). Breakfast was nice but seemed understaffed and service was slow. Overall a nice overnight stay, superb location but spoilt by the damage caused to my car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for completing our guest feedback form, I was pleased to note that you had liked the hotel and the bedroom you had been allocated. I am afraid today is my first day back at work after a week's annual leave and my deputy has informed me of your concerns with the car park at the hotel. He is at present going through our CCTV system which covers the entrance into the hotel carpark and the actual carpark, itself - the main area as well as around the corner. He was here over the weekend and has spoken in detail with Perrine, the young lady on reception, who I have been informed you spoke to on checkout. I have asked Malcolm Hood, my deputy to correspond to yourself direct with his findings, copying me in as he was here and is more informed. I am sure he will reply to your e-mail tomorrow. With best wishes, Peter Watt General Manager

AccorHotels certified review
Anonymous Families - 18/02/2018
« Ideal location »

We had a comfortable stay in a ideal location. Check in took a little longer but the system was down and one of the receptionist was trying to help a difficult (& quite rude) guest. It was easy to park the car and the receptionist on check out was able to ‘release’ us from our space efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Judith Business - 18/02/2018

Very pleasant stay. My only small complaint was that my room was a bit chilly and i didn't seem to be able to make it warmer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of heat in your bedroom, I have asked our maintenance engineer to investigate the situation and ensure that the radiator has been bled and working 100%. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Leann Families - 17/02/2018

Excellent 2 night weekend stay with my daughter. The room was lovely with a view over Merton College and very comfortable beds. The front desk staff and bar staff were so helpful. We ate in the restaurant both nights and breakfast was very good. Will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leann c., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Andrew A. Couples - 17/02/2018
« Great location and good quality rooms. »

This was a return visit for us - and much better than the last. Thank you so much for for the complimentary Champagne - greatly appreciated. GF items at breakfast was limited to toast. A broader offering would be appreciated. Overall we greatly enjoyed our visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Austin, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for the lack of items available at breakfast, we do have a wide selection on offer on the cold buffet and there are a number of choices to be prepared for a hot breakfast from the kitchen. I do apologise if this was not offered, I am speaking to the head chef later today. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Paul Couples - 17/02/2018
« Nice hotel in good location »

Our experience was very good with friendly staff and a nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Moore, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Robert G. Friends - 16/02/2018
« Charming hotel »

I enjoyed the nice facilities, great location, and pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Picard, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Jeffrey D. Families - 15/02/2018
« Family get away »

Overall very good, bathroom was quiet chilly as no heating in there but other than that we had no complaints. Staff all very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey Doak, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Yvonne M. Business - 14/02/2018
« Great stay. As always. »

Always welcoming greeting from staff. All prepared for stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne, It was good to see you both last week although brief. I had a good week off and my wife has had her MRI scan and it is a slipped disc - so back at school this week and the best cure is allow it to heal naturally?? Consultant and Physios advice It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope you had a safe journey home and not too much snow. See you in April. Best wishes Peter

TripAdvisor review
Couples - 13/02/2018
« Excellent stay apart from the car parking fees. »

The hotel was perfectly positioned for a stay in Oxford. The staff are very friendly and helpful. The hotel is clean and up to the normal excellent standards for an Accor hotel. The bar prices are fair. I was a little shocked to have a £20 bill for car parking presented to me as I was checking out as the reason I chose this hotel was for its own car parking. In conclusion - excellent stay apart from the car parking fees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave bK4342RY Thank you very much for your recent review, I was pleased to read that the team had looked after you and your kind words, a great extra and morale boost throughout the hotel. I am afraid we do charge for parking as we are ideally located in the city and to assist with the maintaining of secure and safe car park, we do make a charge overnight and people who may wish to park and visit the city during the day. Oxford is also very limited in space and all parking throughout the city is chargeable. I hope we will have the pleasure of welcoming you back in the future. With kind regards Peter Watt General Manager

AccorHotels certified review
Mark B. Couples - 12/02/2018
« As usual a pleasant stay at the Eastgate. »

Hotel very good and staff excellent and very helpful with everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Bingham, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Dave Couples - 12/02/2018
« Excellent stay apart from the car parking fees »

The hotel is excellent and in an ideal location for a visit to Oxford. I chose this hotel as it was among the few with its own car parking, of which I assumed would be included in the price. I was slightly irked somewhat when upon checking out I was presented with a £20.00 bill for car parking! The hotel is immaculate and the staff are more than helpful. I have been an Accor member for many years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave Brown, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Judge4hotels Business - 10/02/2018
« Pleasant but pricey »

Short and sweet. Arrived at 6pm to go to a dinner elsewhere. Left at 8am to go to a meeting in Birmingham after an in-room breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair Smail, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Jenifer W. Couples - 08/02/2018
« Great stay, check in and restaurant service was good BUT food was lacking even with Marco Pierre White's name And check out was appalling »

Check in went smoothly with Billy being most professional, pleasant and helpful with our car. Rafael went above and beyond helping us with our bags. Our room was great and comfortable. Andre in the bar was engaging and made me an off the menu cocktail to suit my palate. Neila from the restaurant provided great service and was very pleasant. Breakfast was good with great choices including the coveted black pudding. 2 things detracted from making the stay great. 1 - The food quality at dinner 2 - The check out 'chick'. She was terse, unhelpful, unfriendly and billing was not accurate. I had to point out her massive error. I also asked her about reversing the preauthorisation. She offhandedly told me that it is automatically done. As of today, 9 Feb - 4 days after check out, we have yet to see the reversal. I have rung the hotel twice and they informed me that it will be done. The girl I spoke to initially was very rude and extremely unhelpful and basically told me she was too busy to help me sort this matter and passed me onto someone else who said that they will look into it and ring me back which they did not. I had to ring again later and was informed that I will be receiving the reversal in 24 hours. We shall see ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Williams, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry for your disappointment with Marco's New York Italian, the menu is produced by the Marco Pierre White Brand and is related to the time spend in New York bt Mr White and his mother's Italian family connections. With reference to the young lady on check out I do apologise, the 3 ladies who do work on reception are all European however English is not their first language and they may have mixed up their words in English, I do apologise. I was somewhat surprised that they did not offer to help with luggage as I have seen them all assisting with luggage at various times. With reference to the credit card pre-authorisation not being reversed, I am very surprised as I know personally that my pre-authorisation on my own credit card are automatically reversed at checkout and that in most cases in England this is the case. The only problem we have encountered in the past is if it is a debit card, then I have asked my team not to take a pre-authorisation as this is automatically held by the cardholders bank not ours. I am so sorry for any misunderstanding and complication this may have caused. I am going to ask for some assistance from our Accor Head Office as how this could happen as they may need to know for future reference. I have responded to your feedback on the trip advisor. In closing I trust you enjoyed your time in England and that you had a safe journey back to Brisbane Your sincerely, Peter Watt General Manager

AccorHotels certified review
Bristol B. Couples - 07/02/2018
« The experience met my expectation »

Check-in online prior to arrival was straightforward. Our specific request of room location at the rear of the hotel was met. Reception was friendly and efficient. I think our reservation had been upgraded to a Privilege room at no extra charge, which was welcome. The bedroom was well decorated, quiet and warm - quite a plus given the cold temperatures outside. However there was no heater in the bathroom so that felt chilly. The broken extractor fan in the bathroom made it excessively steamy following a shower which in itself is not a great problem but the early signs of damp damage to the décor was starting to show. The hot tap had to be run a long time before the water temperature raised from cold to hot. The dual shower was a good feature. Complimentary soft drinks in the room fridge was a nice feature. There was a Nespresso machine in the room but we did not use it - strangely with enough cartridges to make three cups of coffee. The bed was comfortable. There were conventional coat hangers in the wardrobe, not the usual hotel no-steal hangers - a small detail by which I judge hotel quality! Breakfast in the restaurant was excellent in terms of quality, choice and service. The hotel location is very good for visiting the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin Armorgie, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of heating / ventilation in your bedroom, I am afraid the bathroom ventilation system for the all the bedrooms in the new block has been damaged as a result of the poor weather we have experienced, we are awaiting a replacement motor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
John &. H. Couples - 07/02/2018
« Great hotel in a great location with great staff »

Very enjoyable 2night stay. Location was excellent and the staff were brilliant. Classic room was fine for our needs and we will stay again when in oxford

Our hotel has responded to the review
Our hotel has responded to the review

Dear John and Helen We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Good place, helpful staff, but improvements needed »

We enjoyed our stay but there were some aspects of the hotel management that almost spoilt the stay. Great location, lovely hotel, very friendly and helpful staff, good food, ambience and service in the restaurant. However, our bedroom heating did not work, the bed was very uncomfortable, noise from the street on the first night severely interrupted our sleep, our newspaper order didn't arrive on either of the days we stayed, and parking was very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Lerman, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the poor mattress, I will have a look at the bedroom with my maintenance manager today, as I have just come back from a week's annual leave. I will also check as to why your newspaper was not ordered or delivered, I am very sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Matthew S. Couples - 04/02/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear matthew scott, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Mrs J. G. Families - 03/02/2018
« Mrs G. »

The staff were very helpful, as it was quiet we were upgraded to a better room free of charge. The room was clean and well equipped and breakfast was lovely with plenty of choice. The car park is a bit like a game of chess - cars are moved constantly to accommodate, but the staff take car of it. Great location, would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Gibson, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

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