Mercure Oxford Eastgate Hotel 4 stars

TripAdvisor rating 3.5/5 1,277 reviews
Mercure Oxford Eastgate Hotel
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Hotel extras

  • Parking from 22 July to 31 Dec. 2019: unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Double or Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite

  • Max. number of persons: ‌2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,962 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,277 reviews

cramped

Customer review rating 4.1/5

N/a Business - 09/07/2019 AccorHotels certified review

it was standard, customer service was par. AC did not work the first 3 days, dead spider in bed, no face towels and tv did not work

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the lack of attention to detail in the bedroom, we did have an issue with one air conditioning unit in a bedroom which burnt out one of the three motors for the third floor, I am very sorry. It was rectified as soon as we found and received a new compressor, I do apologise as although the system did work, the pressure was not as good as if all 3 motors had been operating. . With reference to the poor bedding, lack of a television and no facecloth, I have spoken to the head housekeeper who in turn has spent some time with the chambermaid on the third floor. They have both asked to be associated with my apologies to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

Awesum hotel,great service ,central location

Customer review rating 4.1/5

Shenreka P. Families - 07/07/2019 AccorHotels certified review

The rooms were interleading and therooms were well appointed. beds were absolutely comfortable . Staff were incredibly helpful. Breakfastvwas amazing.

Dear Rajen S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Mrs

Customer review rating 4.1/5

Anonymous Families - 06/07/2019 AccorHotels certified review

Fantastically friendly staff, very comfortable hotel in a really central location with parking.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager
Customer review rating 4.1/5

Jing Business - 06/07/2019 AccorHotels certified review

The bedroom was small albeit the spacious bathroom and the comfy bed. I had booked my room with breakfast. However, I was not sure whether it had to be booked again before each morning, because every morning I was told some tables had been reserved and re-directed to others which I was not really into. It'd be better to have more choices in the breakfast - barely a 3-star level. Very convenient location - just 2-min walk from the shuttle bus to Heathrow.

Dear Jing Y., Thank Y. for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry for the problems that Y. encountered at breakfast, our new restaurant - Keepers Kitchen and Bar, which is totally different from before although we are enjoying the new environment, there are the challenges of a new layout. We are also looking in the future going forward for a breakfast menu going forward with a wider variety. We appreciate your sharing your concerns, and it is our hope that Y. will give us the opportunity to better serve Y. in the near future. Yours sincerely, Peter Watt General Manager

Acceptable

Customer review rating 4.1/5

Kamal A. Solo - 05/07/2019 AccorHotels certified review

Service was wonderful. Room opposite lift was noisy with people coming and going. The Aircon and plumbing is also noisy and the room was a little dusty with a stale smell from the bed linen.

Dear Kamal A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the poor linen your encountered on the bed, I have asked the head housekeeper to check the storage of all linen throughout the hotel. Thank you again for sharing your experience, and we trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Excellent location

Customer review rating 4.1/5

Rachael Families - 05/07/2019 AccorHotels certified review

A beautiful hotel in an excellent location, well maintained and very clean. Staff were very friendly and helpful.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

Excellent

Customer review rating 4.1/5

Jenny Couples - 04/07/2019 AccorHotels certified review

We came on a sudden change of our schedule and was the first time in Oxford. The staff was very helpful in getting us a room we liked. The hotel was clean, comfortable and in a convenient location, close to the botanical garden and many shops and restaurants.

Dear Shizuka Z., Many thanks for your review following your stay with us at the Eastgate Hotel. I am delighted to have received such positive feedback from you and will be passing your comments on to my team. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager h6…

Central

Customer review rating 4.1/5

Anonymous Business - 02/07/2019 AccorHotels certified review

Comfortable and central, within a classic environment.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trsut you had a safe journey home. Kind regards Peter Watt General Manager

Beautiful room spoilt by lousy awful breakfast experience

Customer review rating 4.1/5

Xxxxxxx Couples - 02/07/2019 AccorHotels certified review

The restaurant provided zero breakfast service and was like attending a church service. The Christian speaker should not be pontificating in a hotel restaurant which failed to serve the other guests. Worst experience ever!!! Ruined the weekend!!

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed for the lack of service you encountered at breakfast during your recent stay. The group who were in the restaurant were on a C S Lewis tour of Oxford, where he studied and our hotel was where he used to meet JR Tolkien for a drink on many an occasions. This is the first time this has happened and I am very sorry, please be assured that we spoken to the organiser. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

One night in Oxford on the grind

TripAdvisor rating 3.5/5

Climber51249298248 Business - 30/06/2019 TripAdvisor review

This time around I did no enjoy the allocated room on the 3rd floor - # 301. Breakfast should have a few more options. Nice Lobby but missed the Lobby Bar. Nice Location in Central Oxford. This time the Rate was also steep for a classic room.

Dear Climber 51249298248, Thank you for your recent review regarding your stay at the Mercure Oxford Eastgate Hotel, last week and I am sorry that you did not enjoy your stay as much as in previous stays. Oxford is a busy and vibrant city and we are at present very lucky to have parking on site, it is an added bonus for the hotel.I am afraid the hotel is over 100 years old, listed and was originally 4 townhouses and now one building, which does restrict the size of some the bedrooms mainly down to age and the structure. We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout. June and July are the busiest times in Oxford, with examinations and graduations taking place and in very high demand which can affect demand and the price. Thank you again for sharing your experience, and we trust you had a safe journey home Kind regards Peter WattGeneral Manager

Excellent customer service

Customer review rating 4.1/5

Caroline Business - 29/06/2019 AccorHotels certified review

My initial room was very small with a sloping roof. There was hardly any storage space and the shower was not draining. A member of staff came to fix the shower and kindly arrange to move me to a much nicer room for the following night. This was much appreciated.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards, Peter Watt General Manager

Great. Loved it.

Customer review rating 4.1/5

Anonymous Families - 27/06/2019 AccorHotels certified review

Front desk personnel were particularly helpful.

Dear Ms K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Bedroom was very small 304 very disappointing air condition was not working

Customer review rating 4.1/5

L. Families - 27/06/2019 AccorHotels certified review

Breakfast was excellent

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am afraid the building is listed, over 1200 years old and was originally 2 townhouses now one hotel. Due to the age and structure of the townhouses, ssome of the bedrooms on the third floor are limited in space, although we have tried were possible to create as much space as possible. The air conditioning on the third is operated by 3 compressors which are located on the ground floor, and were replaced last year. there was a frozen pipe in one of the bedroom due to a small leakage, ehich was rectified however it has blown one of the compressors and we have managed to get the system up and running, a new compressor on order which we hope will be installed next week, I am sorry for any inconvenience this may have caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

Mrs

Customer review rating 4.1/5

Mrs R. M. Families - 26/06/2019 AccorHotels certified review

Our room was very comfortable, and it we overlooked Merton College; it was very interesting to see the students gathering for their examinations. On the Monday evening we dined in The Keepers restaurant the front of the hotel; the meal was delicious and very attractively presented, also the staff were very welcoming and attentive.

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Calm, relaxing, comfortable, convenient room with exceptional staff and services

Customer review rating 4.1/5

Kh Business - 24/06/2019 AccorHotels certified review

Excellent location, service, and comfortable in a wonderful city.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey back home. Kind Regards Peter Watt General Manager

Overall, we had a pleasant stay!

Customer review rating 4.1/5

Akristij Couples - 24/06/2019 AccorHotels certified review

Staff performance was great. Room was quite roomy and clean. Overall, a good stay. The only downside was there were no elevators to 3rd floor.

Dear Aprizal Isbianto K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of lift to the third floor, I am afraid it is down to the age and structure of the building, we are unable to extend the equipment up to another floor. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards Peter Watt General Manager
Customer review rating 4.1/5

Anonymous Business - 20/06/2019 AccorHotels certified review

I was very nervous taking a shower with the very slick white flooring in the shower and no handrail. I recently had a knee replacement and felt that I could easily fall. (This should also affect anyone really).

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have a rubber bath mat available on request, they do help but can be slipper when on a wet shower floor. Thank you again for sharing your experience and we trust you had a safe journey back home. Kind regards Peter Watt General Manager

A good quiet hotel in an excellent location. The room could have been better.

Customer review rating 4.1/5

Mark P. Solo - 20/06/2019 AccorHotels certified review

I was generally pleased but some things could have been better. More resource needs putting into room cleaning, accumulation of dust around light fittings and the back of the TV were evident. The air conditioning was noisy. I was a bit concerned that the unused mini bar cooler was left switched on inside an unventilated wardrobe. There were no drawers or shelves to put clothes. These are not issues I've had in recent stays at Premier Inn for example.

Dear Mark P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board your concerns, my maintenance manager is assessing our air conditioning system and we are looking at how we can enhance the service / offer in our bedrooms. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

The bed was comfortable, shower hot, breakfast plentiful.

Customer review rating 4.1/5

Anonymous Business - 20/06/2019 AccorHotels certified review

good

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards Peter Watt General Manager

Iwona W.

Customer review rating 4.1/5

Iwona W. Friends - 19/06/2019 AccorHotels certified review

Our 7 people group stay was very comfortable. Free drinks on arrival added charm to our pre planned evening in Canterbury. Great breakfast. Thank you for your hospitality.

Dear Iwona W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home Kind regards Peter Watt General Manager
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