Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

3.5/5 1,236 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 64 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,609 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,236 reviews
Graham N. Families - 07/12/2018 AccorHotels certified review
« A Perfect Retreat »

A lovely hotel in the middle of the High Street in Oxford, opposite some of the loveliest Colleges making up one of the greatest educational structures the world has ever seen. Inside the Mercure is a wonderful friendly team to look after all of your known needs and also some that you didn’t even know you wanted. Lovely rooms, great food and an atmosphere of Christmas all year round. What a wonderful place to relax, study and have fun. Well done Mercure!

Lynne G. Couples - 03/12/2018 AccorHotels certified review
« Helpful staff »

Useful room change when staff realised that we’d requested a high ceiling due to husband’s height. Very charming welcome and arrangement. Lovely room. Very clean. The only area that was slightly disappointing was again the breakfast. Great choice but quality of cooking not as good as you’d expect at this level- e.g. under-poached eggs, still with vinegar tang, and hard, over- baked bacon.

Nigel .. J. M. W. Families - 02/12/2018 AccorHotels certified review
« pleasant hotel well located with good staff disapointed to be charged extra for parking »

good some strange smells on corridors and a bit of confussion on breakfast but made up for by willing staff was disappointed to be charged extra for parking

Paul H. Business - 02/12/2018 AccorHotels certified review
« Nice hotel in a great location »

Very good stay pleasant helpful staff an nice rooms

Katy D. Friends - 28/11/2018 AccorHotels certified review
« Very noisy room, not particularly clean in communal areas »

My bedroom was pointing out of the front and the Street was EXTREMELY noisy, every time I fell asleep I Got woken up by noise. Upon inspection there is a broken drain cover out the front which makes a lot of noise when stood on. Also bin lorries were in operation for over an hour at 6am - a complete nightmare!!

John B. Couples - 28/11/2018 AccorHotels certified review
« Uninspiring »

Pleasant enough room. Reception staff obliging. Restaurant staff surly, indifferent.

Anonymous Business - 28/11/2018 AccorHotels certified review
« Oxford stay »

Room depressing decor . Windows draughty room cold . Tv bot all channels working not worth the price.

Anna Solo - 28/11/2018 AccorHotels certified review
« Very well »

Billy have me a great welcome, he was very kind and helpful from arrival to departure

Judy A. R. Couples - 28/11/2018 AccorHotels certified review
« Enjoyable stay at a city centre hotel with character and comfort. »

Reading others comments on the website for the Mercure Eastgate Hotel, we knew we would either love it or hate it. Pleased to say that it was a most enjoyable 3 days stay. The room (212) was on the small side but very clean, the bathroom was large and very modern. The staff were very friendly and helpful and parking was a bonus, even if somewhat expensive. We would recommend to friends and would stay there again.

Diane R. Couples - 28/11/2018 AccorHotels certified review
« As always, we were very happy with our stay. »

We love the convenient location, the comfortable rooms, the kind and friendly staff. Always a real pleasure.

Anonymous Solo - 28/11/2018 AccorHotels certified review
« A well-located, cosy hotel that is handy to Oxford colleges and other sights. »

This was my second time in the hotel, and I liked it as well as the first--the room was comfortable, with a nice view and the breakfast was good. The only thing that is not great (and that seemed to have changed from four years ago), was the staff--they were barely friendly at the desk and the guy in the lobby bar was not too nice either--and I was forced to listen to him complain loudly and at length to some friends about how he hadn't been promoted....no wonder, and his unprofessional tirade seemed to confirm that had been the right decision, but it sort of marred the enjoyment of my drink. And hopefully by the next time I come, you'll have found a formula for your restaurant that works....outside of breakfast it seemed pretty sad.

V. Couples - 27/11/2018 AccorHotels certified review
« Really poor experience »

The service was the only good point honestly because the rest was really shocking !!! The room was not clean nor were the sheets !! We are really frequent travellers and it hasn’t happen in years that we felt we had to keep our clothes on !!! It was worst that a Premier Inn

Barry W. Families - 27/11/2018 AccorHotels certified review
« A really enjoyable family weekend »

All eight of us enjoyed our brief stay at the Eastgate very much indeed. The rooms were most comfortable, the food was very good and the staff entirely polite and friendly. Some of our arrangements needed discussing in advance, particularly re the restaurant, and the staff were very understanding and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback and I am delighted that you enjoyed your time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to welcome you back to the Eastgate in the future. Kind Regards, Malcolm Hood Rooms Division Manager h6…

Anonymous Business - 26/11/2018 AccorHotels certified review
« Good on the whole. People on the desk were good and very kind. Maid didn't replace bathrobe (after three days), despite being asked to do so with good tip. »

1. I don't see why you can't install an elevator up to the top floor: the building isn't all that historic, is it? 2. Charging guests for parking is cynical and exploitative.

John B. Couples - 24/11/2018 AccorHotels certified review
« Pleasant helpful staff, comfortable room, some refurbishment needed. »

A well located hotel. The staff were friendly and helpful. The room was comfortable. The USB charging sockets and LED bed lights were a good touch. The shower was very good. The bathroom window could be replaced with a double glazed unit. On a cold day lots of heat escaped.

Anonymous Families - 23/11/2018 AccorHotels certified review
« The evening staff was excellent and elevated the experience. »

We were assigned a very nice room and enjoyed the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., Thank you for such a positive review following your stay with us at the Eastgate Hotel. I am delighted that you enjoyed your time with us and that the team looked after you. I will pass your comments on to the team. I do hope to welcome you back to the Eastgate in the future. Kind Regards Malcolm Hood Rooms Division Manager h6…

G. Couples - 21/11/2018 AccorHotels certified review
« unblemished record »

Our nth visit was as good as ever with particular thanks to the reception staff who rearranged our booking

Annabelle D. Solo - 21/11/2018 AccorHotels certified review
« Disappointed »

Unpleasant! The quality and service of this hotel has really gone down. Won't be going again.

Yvonne M. Business - 20/11/2018 AccorHotels certified review
« Great stay, as always »

Great

Dh Couples - 20/11/2018 AccorHotels certified review
« Talk to your reception staff. »

I was promised feedback from you following discussion with the reception staff on Sunday morning. Since you ask, there were a number of features in the room that didn't work or were broken or nearly broken. The room was small and only accessible by a narrow twisted staircase. Charging over £300 for that raised expectations that were seriously not fulfilled. There were a large number of apparently school age students around in the morning. This does not appear to be in line with your published policy about under 18s. The fire alarm went off at 6.58 in the morning - remarkably like a wake-up call for them. We were grateful for a little bit of sympathy from the staff but this being our second visit to a Mercure hotel (which was also unsatisfactory) we see no reason at the moment to take a chance on another Mercure hotel. People we know will be asking about our experience, so that's not likely to help you much either. Sending a request to fill in this questionnaire with no feedback on our comments is therefore not well received either.

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