Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

3.5/5 1,235 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 64 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 2,572 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,235 reviews
P H. Couples - 13/11/2018 AccorHotels certified review
« A comfortable Hotel, good location but room selection is vital »

Reception and bar staff excellent service, professional and friendly. Room was comfortable but bed was in poor condition and not the best sleep experience. Bathrooms well designed but issues with shower, which management have commented on via Trip Advisor to say a solution is being worked on. If staying again I would book the next room up due to space considerations.

Anonymous Business - 13/11/2018 AccorHotels certified review
« Nice, old quirky hotel »

Lovely room, nice staff, good breakfast. The hotel is in an old building, so lots of charm.

Le P. Couples - 12/11/2018 AccorHotels certified review
« Great downtown stay in the heart of universities in a quiet street. »

Great Mercur team at your service with good mood. very pleasant

Lesli M. Business - 12/11/2018 AccorHotels certified review
« Miss »

The staff were the best part of the hotel. Extremely friendly and personable. Hotel is in a good spot for everything. I booked late so I don’t know whether all rooms are extremely small. I bumped my head every day on the ceiling. Not much space. Breakfast was nice Evening meal not great but I’ve tasted worse and I would definitely come back again only for the staff

Michelle W. Couples - 11/11/2018 AccorHotels certified review
« Gorgeous hotel with great staff »

We couldn’t fault the hotel or staff. Beautifully furnished and centrally located. Parking a bit tricky but understandable due to historic building and High Street location

Tim D. Business - 11/11/2018 AccorHotels certified review
« A few points stopped a better rating »

Gold member given a room in quiet area but actually noisy and then reception admitted noise was a problem in that room. Breakfast staff didn't know what over-easy was when it came to an egg and inviting friends - not residents to breakfast.

Chris B. Couples - 10/11/2018 AccorHotels certified review
« An experience. »

The most expensive overnight stop in the smallest hotel bedroom I have experienced. A serious lack of hanging space and a tiny shower cubicle. The bed however was very comfortable. On departure, I was promised a readout of my account by E mail but am still waiting. I was quite impressed by the breakfast except the baked beans arriving in a very small egg cup like container! Being slightly disabled, I found getting from the car park to the front entrance with a suitcase, quite difficult. The front entrance was another issue in that the steps were quite steep and not much of a handrail for assistance. I do not know how a wheelchair bound person could visit.

Anonymous Families - 10/11/2018 AccorHotels certified review
« A great welcome from Alex. »

We have stayed before. We were welcomed on arrival by Alex who helped us with our luggage and checked that both rooms we had booked were in order and we were happy. Throughout the stay the only problem was the key expiring before 11am on our last day and had to go down via stairs three times to get it sorted.

Pascal Couples - 09/11/2018 AccorHotels certified review
« Great location in historical center in Oxford »

Nice room, good size for UK. Perfectly located nearby the Botanical Garden; Great places around for breakfast and dinner.

Anonymous Couples - 07/11/2018 AccorHotels certified review
« Well located but very expensive »

The hotel was brilliantly located and the car park was very useful but the rooms aren’t anything special for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas E., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Vic W. Families - 07/11/2018 AccorHotels certified review
« A lovely old hotel in a great location »

Good parking, friendly check in and effortless arrival - thank you. Room "quaint" but A/C noisy and ineffective on a cold night. Bathroom cold till I found the switch to the heated towel rail, and basin tap completely adrift. Shower excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the loose tap, it has now been fixed I had not been made aware, I am so sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Bob Friends - 07/11/2018 AccorHotels certified review
« Disorganised and rude staff »

Endless problems with the booking as I wanted to add on an additional night. Who knew that that could be so difficult. Rude staff upon arrival. Received the wrong newspapers both days despite being very clear. Staff totally disinterested. No attempts made to clean the breakfast room as people left. Not enough staff in the bar and yet they add service charge when you go up and order yourself. The world’s smallest towels in the bathroom. Overall, the staff just do not make you feel at all welcome and more that you are a hindrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and extremely embarrassed by the lack of welcome that you encountered on arrival in the hotel and the poor service from the restaurant and bar service team. Please be assured that this is not our normal standard and that I have spoken to the individual personnel on the reception desk and one of them has now made her decision that she is not going to follow a career in the hospitality industry. I am afraid that breakfast was busier than originally noted earlier in the week and I do apologise for the lack of attention to detail on clearing the dishes. The team were overwhelmed and the lady in charge was a little distressed that she was not able to give the service she has been accustom to, she is very sorry. Thank you for your constructive feedback, please be assured that your concerns will be addressed with the team at my weekly meeting. In closing, I trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

B. Families - 06/11/2018 AccorHotels certified review
« Correct - but could be better »

Breakfast @ last day (Sunday - around 10AM) : Missing food e.g. bread, viennoiseries, etc. Wait more than 30 minutes to get the cooked plates (hash browns, etc.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of all produce on the cold breakfast buffet as well as the slow service you experienced waiting for your cooked breakfast. I am afraid that we were short staffed on the day due to one member of the team telephoning in sick and a busier breakfast than anticipated - I am so sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Lynn G. Couples - 06/11/2018 AccorHotels certified review
« mrs lynn g. »

reception staff rude and unaccommodating. room service staff rude. service very slow at bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms g., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and extremely embarrassed by the lack of welcome that you encountered on arrival in the hotel and the poor service from the room service team. Please be assured that this is not our normal standard and that I have spoken to the individual personnel on the reception desk and one of them has now made her decision that she is not going to follow a career in the hospitality industry. I am afraid the bar can be very quiet and the team do assist in the restaurant when required, I do apologise for the slow service. Thank you for your constructive feedback, I trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Anonymous Business - 06/11/2018 AccorHotels certified review
« n/a »

n/a

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Ng Families - 06/11/2018 AccorHotels certified review
« Great location & building, but definitely a four star at five star price. »

Ideally located for us near Magdalen College. Beautiful furnishings & decor especially in bar area although the bar is often unmanned so I went elsewhere for coffees as I dislike hunting around for staff. They also seemed low on stock with routine items...didn’t have some basic wine choices and I also tried to order one of their named cocktails on the menu, but they didn’t have ingredients (wasn’t surprised by this time!). Ate in restaurant only once as service was extremely slow, long wait for lasagna (which was all cheese with very little beef). When I stay in a nice hotel, I enjoy spending time in the lounges/bar reading magazines & books but found the lack of facilities frustrating so didn’t spend much time there except for sleeping ( direct comparison is the time I spent enjoying cocktails by the fire at The Randolph last time I stayed there for same price). Pillows were flat, hard and uncomfortable, towels thin and not fluffy. Shower gel didn’t get replaced in one of our nights. So in summary I absolutely loved the building, furnishings & outstanding location and had it been priced at four star level I would have been happy. I was expecting five star service and was disappointed, as was my husband. I visit Oxford regularly and next time I will stay in one of the nearby five stars (which are in the same price bracket) as I do enjoy the extras I felt were missing as outlined above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for your feedback following your recent stay at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very embarrassed for the lack of service that you encountered in the restaurant and bar, the hotel was a lot busier than originally thought as it was half term in parts of the country when we tend to be quieter. I really do apologise for the lack of produce / ingredients in the bar, we did have a busy Tuesday and Wednesday night and I am afraid our liquor delivery is on a Friday. I personally went and purchased a couple of wines local, so we could offer our guests a wider selection, I apologise I was not aware of any other ingredients missing. The Mercure Oxford Eastgate is a small hotel in the centre of Oxford, and was award a fourth star in 2015 following a refurbishment of the whole hotel. We do offer a small selection of books in the lounge for our guests to read along with a local and national newspaper. We are part of the AccorHotels group and one of policies is the protection of the planet, which includes the bed linen and towels which are unbleached and eco-friendly. I have noted your concerns and will pass on your constructive feedback to our central team. With reference to the quality of the pillows, I am in the process of replacing them in all the bedrooms. Thank you again for your indepth review, I have a weekly management meeting when we discuss the week's business and guest feedback. Yours sincerely Peter Watt General Manager

Anonymous Families - 05/11/2018 AccorHotels certified review
« Ms »

Our stay was very pleasant, the location of the hotel was great as well as terrific to have off street parking. The staff were friendly and pleasant though our interaction was brief. Very nice to have a quality biscuit with the tea making facilities . The breakfast was only average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the slow service and delays you encountered at breakfast, I am afraid we were twice as busy at peak times on breakfast than we had anticipated, really sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Julian S. Couples - 05/11/2018 AccorHotels certified review
« A couple of small niggles otherwise ok. »

2 problems. 3 pillows for 2 people? On second day we asked for one more but staff didn't sort and had to ask again. Also staff very slow clearing dirty tables at breakfast so had to eat surrounded by filth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the fourth pillow missing from the bedroom, it would appear that the room you were staying in a receptionist had received a requested for an extra pillow in another bedroom nearby but had not informed housekeeping, sorry I am afraid breakfast was busier than anticipated, and due to the number of people arriving for breakfast at the same time the team panicked and missed clearing a couple of tables, I do apologise. Thank you again for your feedback and if you do wish to visit Oxford in the future, please do not hesitate to contact me so I may personally make your reservation and ensure your total comfort and satisfaction with a free upgrade on your booking. Kind regards, Peter Watt General Manager

Anonymous Friends - 05/11/2018 AccorHotels certified review

Disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O'Sullivan, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your concerns and in our weekly meeting will be discussing this past weekend. I am afraid the hotel was busier than originally forecast and we had a number of arrivals and departures throughout the whole weekend with the restaurant being extremely busy for both breakfast and dinner, I do apologise if you encountered a delay at check-in or during your stay. I thank you in providing us with your concerns, and should you visit Oxford again in the near future, please do not hesitate to contact me so I may upgrade your reservation into one of our privilege rooms and personally welcome you to the hotel.. Yours sincerely, Peter Watt General Manager

Elizabeth Solo - 04/11/2018 AccorHotels certified review
« Poor value for money »

Room very small, very loud, unsatisfactory room cleaning, additional services very expensive (parking and breakfast)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is ideally located in the centre of Oxford, however it is over 100 years old and was originally 4 townhouses, now one building which I am afraid due to the age and structure of the building does in a couple of the bedrooms limit the space available. We have were possible re-configured a number of the rooms to enhance the rooms following a full refurbishment of the hotel in 2015. I have a fortnightly meeting with the area manager for the housekeeping company when I will be discussing your concerns, please be assured that the appropriate action and re-training will be taken, although I do appreciate that this is little consolation to you at this stage. In closing, I thank you for providing us with your feedback and should you be returning to Oxford in the future please do not hesitate to contact me so I may assist in any future bookings and ensure that you receive a quieter and larger bedroom at no additional charge. Yours sincerely, Peter Watt General Manager

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