Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

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3.5/5 1,160 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Reduced mobility rooms
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am
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Hotel location

Our rooms

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,191 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,160 reviews
AccorHotels certified review
Charles R. Families - 18/04/2018
« Excellent Experience »

My son was visiting Oxford and we were treated wonderfully well with awesome service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles R., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Anonymous Couples - 17/04/2018
« Average. »

Our experience during our stay is average. A couple of feedback suggestions: 1) Breakfast service is slow 2) The reception area was used for a meeting by a big group of people. This negatively affected the use of Reception lounge area by other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balazs G., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry for the disturbance that you encountered in the Library lounge and bar, I am afraid the hotel does not have any private meeting facilities and the group of people in the lounge during your stay were also residence in the hotels. It is very seldome that this happens and normally it is later in the evening or very early in the morning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

AccorHotels certified review
Virginia P. Couples - 17/04/2018
« Oxford Holiday »

We had a wonderful stay at the Mercure Eastgate. The staff were excellent , the food was very good and there was nothing that we could of asked for there to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Alex P. Solo - 17/04/2018
« Pleasant stay »

The location of this hotel is very convenient for access to the city centre. The staff were helpful, the room was fine and the breakfasts were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Keith L. Couples - 16/04/2018
« OK but some housekeeping issues »

Staff pleasant and helpful. Hotel acceptable for location but not noteworthy. Room not ready on assigned check in time (but an alternative was found for us to be checked in to #215.) Cups in room, one badly stained and the other cracked. Shower hose leaked ( join to showerhead either not tight or damaged).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry and embarrassed by the lack of attention to detail from the housekeeping team, I have a fortnightly meeting with the regional manager for the housekeeping company and please be assured that I will bringing your constructive comments to her attention and what action we in the hotel have taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Simon Couples - 16/04/2018
« Lovely hotel, great location, very friendly staff. »

Only one night, but really enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Anonymous Families - 15/04/2018
« Very shabby facilities,staff very helpful »

Would not stay at this hotel again because of its poor condition

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heike K., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the disappointment that you experienced during your recent stay, it is three years since the hotel was refurbished, and we have recently been in contact with the project manager for the renovation. He is due oin site the latter end of this week and I will ensure he visits the bedroom you stayed in, I do apologise. We appreciate your sharing your concerns, and I trust you had a safe journey home. Yours sincerely, Peter Watt General Managerr

AccorHotels certified review
Anonymous Couples - 15/04/2018
« Beautiful but some better communication between staff members needed »

My room and the location were all perfect as this was the weekend I was getting married. The night before my wedding, I asked about needing an early breakfast and was told I could gave cereal and toast but no hot food. I accepted this and told my bridesmaids. The next morning, my bridesmaid went down and was turned away. She explained what we had been told, but still the answer was no. Having already paid for breakfast, we then had to pay again for breakfast in the room. Therefore, some clarification between staff members is needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemma M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the lack of communication you and your bridesmaids encountered, please be assured that this is being addressed with the team. Thank you again for sharing your experience, and our very best wishes following your wedding last weekend, for the future. Kind regards Peter Watt General Manager

AccorHotels certified review
Sb Couples - 13/04/2018
« Great stay! »

The staff were warm and welcoming. We were unexpectedly upgraded to a lovely suite which made the stay really special. The personal touch of a handwritten welcome card was much appreciated, as were the free soft drinks in the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Good, reliable experience »

Pleasant experience in the room, check in, and dining per usual. Reliable place to stay for business trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terra P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Claire Business - 09/04/2018

A good stay. Great location for a conference at Oxford. Hotel was very comfortable and staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
George Z. Friends - 09/04/2018
« Very enjoyable, great breafast, storage space in room for clothes a problem. »

I would always choose mercure, position, service kitchen

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Z., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of storage in some of the bedrooms, I am afraid to enhance the space in all the bedrooms, some of the soft furnishings were removed, I am very sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Hr Couples - 07/04/2018
« Great location to walk in to city, parking on site, apartment well kitted out. »

Good hotel only few steps from city centre. Rooms quite small but well equipped. Staff helpful. We had some problems with the shower and were moved to a different room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather R., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the problem with shower in your original bedroom, the maintenance manager has served the shower and it is working, sorry for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

AccorHotels certified review
Bridget S. Couples - 05/04/2018
« Very good and would return »

Only problem was lack of elevator to 3rd Floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Kay B. Families - 04/04/2018
« Mrs K B. »

Lovely hotel within easy walking distance of town centre and attractions. Staff were friendly and helpful. Our rooms were fabulous. Excellent breakfast menu. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

TripAdvisor review
Couples - 04/04/2018
« Excellent Weekend »

Wonderful weekend in the centre of oxford - walking distance to everything plus loads of eateries and places for breakfast - staff really helpful - parking slightly odd but works - park up to the wall then your car does t need moving until you leave - room spacious and comfortable with a good food choice - made our time in oxford special - thanks 😊

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea Thank you so much for your kind review, a great morale boost for the team and really appreciated. Oxford is a beautiful city and full of historywith lots of restaurants / eateries I hope we will have the pleasure of welcoming you back in the near future. With best wishes Peter Watt General Manager

AccorHotels certified review
Anonymous Couples - 03/04/2018

Lovely hotel with friendly staff, but confusion/inexperience of staff at check-in and check-out was irritating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Professor S. D. P. Couples - 02/04/2018
« Nowhere near as good as previous stays »

Dear Peter Watt, My partner and I spent the night of Saturday 24 March in room 401 of your hotel. It was our third or fourth stay at the hotel where we find the reception staff - especially Helder - helpful and pleaseant. On this occasion we were most disappointed with our room and do not feel it was worth the rate that we paid. The bathroom was cold, as there was no form of heating in the room, and wet underfoot much of the time as the shower tray constantly overflowed and the (cracked) tiling did not allow for drainage as you would expect in a so-called wet room. (We actually have and enjoy a wet room - but the floor does need to be appropriately sloped so that the entire floor is not wet and potentially dangerous for long periods. We were unable to use the safe as the mechanism was broken - we both attempted to use it several times without success. Perhaps less important, but cumulatively still irritating, there was little toilet paper, paper tissues and shower gel on our arrival so we had to request more. There were only three hangers in the wardrobe. It seemed this double room had been prepared for single occupancy. Reception staff supplied us with the lacking basics, whilst Helder brought an electric radiator to help generate further wamth, but as there was (of course) no socket in the bathroom and also no socket near enough to the entrance, it was of no use in this respect. We had already booked another night at the hotel for Sunday 23 September; in the circumstances we would suggest an upgrade of our double room as an appropriate gesture to compensate for our dissatisfaction on this occasion and to win back our loyalty - I need to visit Oxford from time to time for meetings and had thought we had found a reliable place to stay. NB: I sent you an email on 27 March but this bounced back, so I sent it again today to your email at the Eastgate Hotel. I have four different email addresses connected with the hotel - it is not easy to figure out how to contact you direct! I look forward to hearing from you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Professor Du P., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My maintenance manager and I have over the past year requested for the site manager to re-visit the hotel and in particular the bedroom you and your partner stayed in on your recent visit. We have at long last tracked down the original site manager at the time of the project to re-visit the hotel and have a proper look at the issues that you have highlighted in addition to the ones we have continually asked to be re-visited. I am very sorry for the problems that you have encountered and I do apologise that we have been unable to solve some of the issues sooner. I have been away for a couple of days as my wife is a teacher on holiday for the Easter break, so I was taking the odd extra day off and only returned to work this morning. I am sorry if I have not replied before. I have upgrade your bedroom reservation for Sunday 23 September to a privilege room, at no additional cost and asked for a bottle of champagne to be placed in your bedroom around 3pm on the day of your arrival as an apology for the shortcomings you experienced last week. In closing, I thank you for your constructive comments and I look forward to welcoming you back to the hotel in September this year. With kind regards, Peter Watt General Manager

AccorHotels certified review
Anonymous Solo - 01/04/2018
« A comfortable hotel, well maintained with a friendly helpful staff. »

Most enjoyable stay, great location with car parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

AccorHotels certified review
Disappointed Families - 31/03/2018
« Very disapointing stay. »

Receptionists brusque to the point of being rude on arrival on Friday. I had called earlier t,o try to book a car space in the car park and was told that this was not possible, then the person (male) to whom I was speaking consulted with his colleague, whilst I was listening, said that I could do so and hung up before I could comment further. I called back to give some details about my vehicle and spoke this time to the other receptionist (female) who told me categorically that I could not book a space. It was a very bizarre exchange and I was left feeling very apprehensive as to our imminent stay. On arrival I think it was the same people on reception as those I had spoken to and they were no warmer in person. There was no feeling of being welcome guests. Barman similarly 'short' and lacking in charm on Friday night. Waiter at our large table on Friday night was very courteous, warm and efficient, but the food was lack-lustre to say the least. The burgers were good, but almost everything else was just about passable. The reception staff and breakfast staff on Saturday and Sunday were delightful and friendly. The hotel is in a great location. Rooms okay, en-suites good. In general, a very disappointing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Alford, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed at the poor welcome you received on arrival, and the brusque telephone calls you encountered prior to your arrival. We have lost a couple of our fully trained reception team, who also have an excellent command of English and we are in the process of training a couple of new members to the team, however due to a very limited labour market in Oxford, we do rely on our European colleagues, through Accor Hotels in our recruitment. This can be frustrating for the established team members who are not only training them, they are teaching them English. I am very sorry for any confusion and mis-understanding, the team have been spoken to. I thank you for your constructive comments, please be assured that the relevant team members have been spoken to, and that the appropriate training and action has been taken. We do hope that we will have the pleasure of welcoming you back in the future, and you could please contact me personally when you wish to make your next reservation so I may upgrade your bedroom at no additional cost and ensure you received the correct welcome. Kind regards, Peter Watt General Manager

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