Hotel - Mercure Oxford Eastgate Hotel
Mercure Hotel Mercure Hotel

Mercure Oxford Eastgate Hotel

3.5/5 1,247 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 am to 10:30 am
    • Opening hours : Week-end 6:30 am to 10:30 am

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 64 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 3 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 2,702 reviews

Our guest reviews for Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,247 reviews
Jw Families - 12/02/2019 AccorHotels certified review
« Fantastic »

Great location. Charming staff. Excellent room for our purposes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemma W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Jonathan Solo - 11/02/2019 AccorHotels certified review

Warm, friendly atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Couples - 07/02/2019 AccorHotels certified review
« Satisfied generally with the accommodation. »

Room was good, had we travelled with much luggaga then the storage space would have been inadequate. Dining arrangements were complicated by renovation work being under taken, so not as good as they probably are normally. Breakfast was satisfactory but much of the hot food had been cooked well in advance and was not very appetising. Staff were helpful at every level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the poor service at breakfast, we are only one week away from completeing the renovation of our new restaurant, I am very sorry for the lapse in standards that you may have encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Phil T. Business - 07/02/2019 AccorHotels certified review
« Fantastic hotel in the centre of Oxford. Very comfortable. »

Easy check in, clean room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Nicholas J. Friends - 06/02/2019 AccorHotels certified review
« Quite good. »

Generally very helpful and welcoming. Main complaint was the cost of parking for Club Accor members and it should be a lot less than non-patrons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of communication with reference to the charges for the car park facilities at the hotel, we have requested that the website does give more information to our guests, sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Jo M. Couples - 05/02/2019 AccorHotels certified review
« Birthday Celebration Stay »

Great rooms as always. Delighted by the improvement in the restaurant food now no its longer under the auspices of Marco Pierre White. Had our first excellent meal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Couples - 05/02/2019 AccorHotels certified review
« lovely room, great service from staff »

very happy with the room and overall facilities of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Business - 05/02/2019 AccorHotels certified review
« Good enough »

Please close asap the work on the restaurant, moving breakfast in the lobby is not really somehing nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanciu C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are back in the restaurant in two weeks, I am very sorry you were not informed in advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Michael J. Couples - 04/02/2019 AccorHotels certified review
« Good hotel well located »

Nice hotel but didn’t know until we arrived that there was refurbishment work going on. However it didn’t really affect our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Stuart A. Couples - 03/02/2019 AccorHotels certified review
« Hotel stay was pleasant »

Overall a good experience and pleased with the service we received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Mrs C. Friends - 03/02/2019 AccorHotels certified review
« Mrs C. »

Lovely friendly helpful staff, lovely clean cosy hotel, great location. Very clean tidy tasty breakfast. Great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Elizabeth T. Couples - 03/02/2019 AccorHotels certified review
« Average but comfortable »

The room was cold on entry - no radiator on so it took a long time to heat up. The room was also a bit gloomy and overlooking the car park. Wine very expensive - nearly £10 for an average glass of Marlborough. Beds were comfy and breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of heat in your bedroom on arrival, I have spoken to the head housekeeper to ensure that all bedrooms in the present climate have heating on prior to the guests' arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Go576686 Business - 02/02/2019 TripAdvisor review
« 1 week stay for business and pleasure »

Very confortable room with all the facilities I needed (kettle, tea, biscuits, ironing board). The staff were all very friendly. The only very slight criticism I have is that I could hear the ventilation system from my room even through the double glazed windows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Go 576686, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you would have noted we are in the process of renovating our restaurant, part of which does include an upgrade to our kitchen airflow system. This is due to happen within the next 10 days will assist in reducing the eternal noise to the system, I do apologise for any disturbance that you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Kc Families - 01/02/2019 AccorHotels certified review
« Not great at all »

I stayed at the Mercure Eastgate Hotel at Oxford during the period 14th-24th January 2019. I stayed in 3 different rooms at the hotel because I was travelling back and forth between Oxford and London, and therefore I was allocated a different room each time I returned to the hotel. All 3 rooms were not great. To start with, the bathrooms of ALL 3 rooms had problems with drainage. The shower area of all of the 3 bathrooms were choked and water did not flow through during showers, which was very unpleasant. In 2 of the bathrooms, the water would overflow from the shower area and onto the bathroom floor. In the 3rd bathroom which had a bathtub, the whole tub flooded with water during shower. There was also no heater in this 3rd bathroom and I froze every time I stepped into the bathroom, which was even worse after stepping out of the shower. There was no lift to the first 2 rooms that I was given. This meant having to carry heavy luggage up and down stairs, although the receptionists were kind enough to assist with this. For my third stay, I requested for a room which was accessible by lift, and was given a room which could be accessed by the lift but also had a few stairs to contend with. The rooms are very small, and so are the wardrobe spaces. Amenities are kept to the bare minimum. While checking out of the hotel during my 2nd stay, I reminded the receptionist that I was going to go back to the hotel for a 3rd stay in a couple of days and I told her that I needed to extend the 3rd stay by one more day. The receptionist said that I could extend the stay when I returned to the hotel. (In fact I should also mention that this receptionist, Ana, had a really bad attitude and was rude and unhelpful.) Two days later when I subsequently returned to the hotel for the 3rd stay, another receptionist told me that all the rooms were fully booked and that I could not extend my stay at all. The receptionist told me that I would not have a problem getting a room in another hotel. This was horribly frustrating as it would have been a hassle for me to switch hotels just because I needed to extend my stay in Oxford by one more night. It was only when a more senior staff intervened that I actually managed to get my stay at Mercure Eastgate Hotel extended by one more night. This inconsistency in service did not reflect well on the hotel. I will return to Mercure Eastgate Hotel but I do hope to see an improvement in service as well as bathrooms that do not pose drainage problems!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kemmy C., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed for the lack of attention to detail and maintenance that you recently encountered in the bathrooms at the hotel. I am afraid the maintenance manager is no longer at the hotel, and his two assistants have taken on the role of managing the department and looking at what needs upgrading and fixing. I am embarrassed and disappointed at the lack of assistance you received from the front desk team, please be assured this being addressed, and we are recruiting for new members, however Oxford is not an easy city to find new staff and we do rely on our colleagues from Europe. We appreciate your sharing your concerns, and on your next visit to Oxford and Mercure Oxford Eastgate Townhouse, if you could please contact me direct so I may check your reservation and ensure a larger bedroom with heating in the bathroom. Kind regards Peter Watt General Manager

J D. Business - 30/01/2019 AccorHotels certified review
« Checking in and checking out was very difficult. Room was not accessible by elevator and no help with luggage was offered. »

We arrived late and were assigned very small rooms on the 3rd floor. The elevator only went to the 2nd floor. No one offered to help with the luggage to get to the room. The room was extremely small and the bed was well worn in - there were depressions where people sleep. Also - the checking in was very slow. They took our individual credit cards. One person made all three reservations but we made it clear that we were to pay separately. When we were checking out - I was given a receipt that had my travel companion's name on it. When I requested them to correct it to my name, the woman was not pleasant to me. Then when we returned home, we found out that they charged only one credit card for the three rooms (although they had our individual credit cards and billing information.) We have to communicate to them to fix the problem. I will not return to this hotel because of the poor condition of the room and the lack of courtesy of your employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the lack of welcome and efficiency that you encountered during your recent stay at the hotel, please be assured that your concern has been noted and that the appropriate action has been taken. We are in the process of recruiting two new members to the team however it is not an easy task in Oxford and one that we want to ensure that we have recruited the correct person. With reference to the size of the bedrooms and the lack of an elevator to the third floor, I am afraid the hotel is over 100 years old, was originally 4 townhouses, now one building. As a result we are restricted in a few bedrooms, mainly down to the age and structure of the building, I do apologise. We appreciate your sharing your concerns, and we trust you had a safe journey back to the United States. Kind regards Peter Watt General Manager

Jane T. Business - 30/01/2019 AccorHotels certified review
« Comfortable, attentive, central, »

We were well looked after, the hotel was very central to Oxford and the staff were welcoming. The breakfast was very good. The beds were comfortable and the rooms clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

Viola D. F. Couples - 29/01/2019 AccorHotels certified review
« good for last minute booking »

good location and good breakfast, room very small but clean, was not possible to lock the window that made noise for the whole night (windy night)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viola De F., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Families - 28/01/2019 AccorHotels certified review

Convenient location and very pleasant rooms. Service attentive but not overwhelming!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

Anonymous Families - 21/01/2019 AccorHotels certified review
« Very comfortable, good food, excellent location. »

Very pleasant and comfortable. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

J. C. Couples - 21/01/2019 AccorHotels certified review
« Very Pleasant »

Much better than some reviews suggested. Room was a good size, maybe slightly too hot. Ensuite was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

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