Mercure Oxford Eastgate Hotel 4 stars

TripAdvisor rating 3.5/5 1,278 reviews
Mercure Oxford Eastgate Hotel
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Parking from 22 July to 31 Dec. 2019: unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Double or Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite

  • Max. number of persons: ‌2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,979 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,278 reviews

Great location, friendly staff needs attention to detail.

Customer review rating 4.1/5

David K. Couples - 15/07/2019 AccorHotels certified review

Friendly and comfortable. Entry card didn’t work, Had to unblock shower drain, not enough milk for two people for morning tea.

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry that the drain in the shower was blocked, please be assured I have requested the maintenance manager to walk all the bedrooms and double check everything is in the bathrooms is in working order. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Exceptional staff

Customer review rating 4.1/5

Charles F. Couples - 15/07/2019 AccorHotels certified review

The staff make this hotel. On arrival, we were greeted most warmly. However, when having dinner in the restaurant on each of our two nights, the restaurant staff, and particularly the restaurant manager, made us feel we were being privately entertained. The room is comfortable and the lounge is a relaxing area. We chose the hotel because of its central location.

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

A very comfortable hotel with a friendly and helpful staff.

Customer review rating 4.1/5

Bernie Business - 15/07/2019 AccorHotels certified review

Nice hotel in a great location. Ver clean, with well appointed rooms. Delicious hot breakfast served by an accommodating staff. Bar service was very friendly with a competent and friendly bar man and server. Front desk staff was very helpful with advice and for assisting us with moving heavy suitcases down the stairs.

Dear Bernie B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Ok overnight stay

Customer review rating 4.1/5

Anonymous Solo - 14/07/2019 AccorHotels certified review

As you would expect for an hotel in an older building. I was glad I was on my own, the room would have been very cramped with a second person. It has a good atmospher and the facilities were acceptably maintained. I wish the room had come with tea bags as well as instant coffee.

Dear Emily B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the lack of tea in the bedroom, all the housekeeping department are trained to prepare the tea and coffee making facilities to a brand standard, please be assured that the specification has been re-visit with the whole team. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager
Customer review rating 4.1/5

Clive Families - 13/07/2019 AccorHotels certified review

Nice hotel and staff. Only problem was that fold up bed was missing slats and collapsed on me in the middle of the night.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have requested that both maintenance and housekeeping do a full survey of all the fold away beds in the hotel and ensure that they are all maintained to the correct standard and guest expectation. I am very sorry that this was not the case on your recent stay. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

The receptionists were very helpful.

Customer review rating 4.1/5

D. P. Friends - 13/07/2019 AccorHotels certified review

The location is very convenient and the cleanliness of the premises is excellent.

Dear Dimitra P., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager
Customer review rating 4.1/5

Eunice Families - 13/07/2019 AccorHotels certified review

We are travelling to Oxford, UK for a summer family trip. I booked 2 Premier Double rooms for 2 nights. This is our first time staying with Mercure Eastgate Oxford Hotel, the experience was good. Our rooms are located on the top floor corner, very quiet and perfect for families. The rooms are spacious, clean and tidy. One room is slightly bigger than the other. Bathrooms are larger than expected. We did not have breakfast at the hotel, cannot comment about it. There is parking lot behind the hotel, very convenient for those who are driving. The overall experience was good!

Dear Yuen Shan Eunice M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Good

Customer review rating 4.1/5

Archie D. Business - 12/07/2019 AccorHotels certified review

Helpful Staff Good Room Excellent breakfast No complaints

Dear Archie D., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Far from a comfortable stay

Customer review rating 4.1/5

Wayne Couples - 12/07/2019 AccorHotels certified review

The room was too hot, heating on in summer and air conditioning it working. Uncomfortable bed. Not a nice attitude from staff when checking in. Because the heating was on we must sleep with the windows open, due to the amount of noise from drunks and many many ambulances/ police we had a terrible nights sleep! Wouldn’t stay here again. I do have an Accor membership but rarely use it due to never having a nice experience. I am a spire elite member with IHG and it is a chalk and cheese experience.

Good

Customer review rating 4.1/5

Anonymous Families - 11/07/2019 AccorHotels certified review

The stay was good - the staff were helpful. I didn't like the chunky embossed water drinking glasses that you have in the cafe now - they are not nice to drink out because of the textured surface...! They look more like the glass that holds scented candles rather than something to drink out of!

Dear Elizabeth S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The design of the glass is based on the beehive them in our new Keepers Kitchen and Bar, I will feedback to the designer your constructive observation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

cramped

Customer review rating 4.1/5

N/a Business - 09/07/2019 AccorHotels certified review

it was standard, customer service was par. AC did not work the first 3 days, dead spider in bed, no face towels and tv did not work

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the lack of attention to detail in the bedroom, we did have an issue with one air conditioning unit in a bedroom which burnt out one of the three motors for the third floor, I am very sorry. It was rectified as soon as we found and received a new compressor, I do apologise as although the system did work, the pressure was not as good as if all 3 motors had been operating. . With reference to the poor bedding, lack of a television and no facecloth, I have spoken to the head housekeeper who in turn has spent some time with the chambermaid on the third floor. They have both asked to be associated with my apologies to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Peter Watt General Manager

Awesum hotel,great service ,central location

Customer review rating 4.1/5

Shenreka P. Families - 07/07/2019 AccorHotels certified review

The rooms were interleading and therooms were well appointed. beds were absolutely comfortable . Staff were incredibly helpful. Breakfastvwas amazing.

Dear Rajen S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager

Mrs

Customer review rating 4.1/5

Anonymous Families - 06/07/2019 AccorHotels certified review

Fantastically friendly staff, very comfortable hotel in a really central location with parking.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust you had a safe journey home. Kind regards Peter Watt General Manager
Customer review rating 4.1/5

Jing Business - 06/07/2019 AccorHotels certified review

The bedroom was small albeit the spacious bathroom and the comfy bed. I had booked my room with breakfast. However, I was not sure whether it had to be booked again before each morning, because every morning I was told some tables had been reserved and re-directed to others which I was not really into. It'd be better to have more choices in the breakfast - barely a 3-star level. Very convenient location - just 2-min walk from the shuttle bus to Heathrow.

Dear Jing Y., Thank Y. for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry for the problems that Y. encountered at breakfast, our new restaurant - Keepers Kitchen and Bar, which is totally different from before although we are enjoying the new environment, there are the challenges of a new layout. We are also looking in the future going forward for a breakfast menu going forward with a wider variety. We appreciate your sharing your concerns, and it is our hope that Y. will give us the opportunity to better serve Y. in the near future. Yours sincerely, Peter Watt General Manager

Acceptable

Customer review rating 4.1/5

Kamal A. Solo - 05/07/2019 AccorHotels certified review

Service was wonderful. Room opposite lift was noisy with people coming and going. The Aircon and plumbing is also noisy and the room was a little dusty with a stale smell from the bed linen.

Dear Kamal A., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the poor linen your encountered on the bed, I have asked the head housekeeper to check the storage of all linen throughout the hotel. Thank you again for sharing your experience, and we trust you had a safe journey home. Yours sincerely, Peter Watt General Manager

Excellent location

Customer review rating 4.1/5

Rachael Families - 05/07/2019 AccorHotels certified review

A beautiful hotel in an excellent location, well maintained and very clean. Staff were very friendly and helpful.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Peter Watt General Manager

Excellent

Customer review rating 4.1/5

Jenny Couples - 04/07/2019 AccorHotels certified review

We came on a sudden change of our schedule and was the first time in Oxford. The staff was very helpful in getting us a room we liked. The hotel was clean, comfortable and in a convenient location, close to the botanical garden and many shops and restaurants.

Dear Shizuka Z., Many thanks for your review following your stay with us at the Eastgate Hotel. I am delighted to have received such positive feedback from you and will be passing your comments on to my team. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager h6…

Central

Customer review rating 4.1/5

Anonymous Business - 02/07/2019 AccorHotels certified review

Comfortable and central, within a classic environment.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we trsut you had a safe journey home. Kind regards Peter Watt General Manager

Beautiful room spoilt by lousy awful breakfast experience

Customer review rating 4.1/5

Xxxxxxx Couples - 02/07/2019 AccorHotels certified review

The restaurant provided zero breakfast service and was like attending a church service. The Christian speaker should not be pontificating in a hotel restaurant which failed to serve the other guests. Worst experience ever!!! Ruined the weekend!!

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry and embarrassed for the lack of service you encountered at breakfast during your recent stay. The group who were in the restaurant were on a C S Lewis tour of Oxford, where he studied and our hotel was where he used to meet JR Tolkien for a drink on many an occasions. This is the first time this has happened and I am very sorry, please be assured that we spoken to the organiser. Thank you again for sharing your experience and we trust you had a safe journey home. Kind regards Peter Watt General Manager

One night in Oxford on the grind

TripAdvisor rating 3.5/5

Climber51249298248 Business - 30/06/2019 TripAdvisor review

This time around I did no enjoy the allocated room on the 3rd floor - # 301. Breakfast should have a few more options. Nice Lobby but missed the Lobby Bar. Nice Location in Central Oxford. This time the Rate was also steep for a classic room.

Dear Climber 51249298248, Thank you for your recent review regarding your stay at the Mercure Oxford Eastgate Hotel, last week and I am sorry that you did not enjoy your stay as much as in previous stays. Oxford is a busy and vibrant city and we are at present very lucky to have parking on site, it is an added bonus for the hotel.I am afraid the hotel is over 100 years old, listed and was originally 4 townhouses and now one building, which does restrict the size of some the bedrooms mainly down to age and the structure. We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout. June and July are the busiest times in Oxford, with examinations and graduations taking place and in very high demand which can affect demand and the price. Thank you again for sharing your experience, and we trust you had a safe journey home Kind regards Peter WattGeneral Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in oxfordshire