Hotel - Novotel Porto Alegre Airport
Novotel Hotel Novotel Hotel

Novotel Porto Alegre Airport Hotel

4.0/5 1,448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 198.90 BRL Non member rate
From 179.01 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SALGADO FILHO (Paying)
    • SALGADO FILHO II (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,215 reviews

Our guest reviews for Novotel Porto Alegre Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,448 reviews
Fabio Business - 09/09/2018 AccorHotels certified review
« Hotel OK »

Hotel honesto...

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Fabio, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve! Atenciosamente, Giovana Filippini General Manager

Luisa Families - 28/08/2018 AccorHotels certified review
« Expected more »

I expected more from this hotel. We arrived at 11:45pm, me and my baby, with two bags and two suitcases. The hotel staff only helped to get to the elevator, I had to manage everything on my own until our room. Breakfast was just ok, overpriced for what they had to offer. The room was ok, good size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luisa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Giovana Filippini General manager

Pradip K. Business - 21/08/2018 AccorHotels certified review
« Mr Pradip K. D. »

I was absolutely fine & enjoyable stay at Novotel Porto Alegre Airport hotel from 10th - 12th Aug'18 and I would definitely recommend this hotel for stay further. Thanks and best wishes, PK D.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Wm -. R. V. U. Business - 20/08/2018 AccorHotels certified review
« Very accomodating »

Check in was quick. The rooms and facilities were updated, spacious, and clean. The staff made things easy for my language barrier and even met an accommodation I requested with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Luca Solo - 16/08/2018 AccorHotels certified review
« A quick rest »

I spent only a few hours at the hotel, a quick stop between a long flight and a bus ride. I was pleased by the comfort of the room and the quite offered.

Gustavo Solo - 31/07/2018 AccorHotels certified review
« A very good experience »

Excelent facilities and attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustavo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Lucas L. Business - 30/07/2018 AccorHotels certified review
« One of the best hotels in Porto Alegre »

If you are looking for a place to stay during your business trip, or even leisure, during your stay in Porto Alegre, Novotel is definitely a place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Anarosa Families - 23/07/2018 AccorHotels certified review
« waiting for a flight »

The experience was ok. Unfortunately, there was not any family room available, but it was not your fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Brandão, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback and I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadia Quadra General Manager

Anonymous Couples - 19/07/2018 AccorHotels certified review
« Service of low profile »

organization very confuse, reception give us a room already booked.

Valéria M. B. Business - 17/07/2018 AccorHotels certified review
« I was satisfied »

Everything went right, except for the airport pick-up, that for some reason I am not really able to understand, depends on a phone call from the guest to the reception of the hotel, asking for it. As, surprisingly, the hotel still works only with a wire telephone system/switchboard - or whichever it's called, and the whole phone system was out of order at the time of my arrival, I spent about 15 minutes trying to connect with the hotel, but had no success. I thought my mobile phone might not be working fine and called my son, in SPaulo, asking him to help me calling Novotel. He did and also had no success, but at least he could hear a busy tone. Well, I had no choice but take a taxi - worth mentioning the driver was very impolite and drove really dangerously for being mad at driving me to a hotel right across the street. At Novotel, where I finally arrived, I could not believe when I heard the receptionist saying their telephone system was not working and that was then the reason why I could not get in touch with them. Well, I cannot understand why Novotel offers a transfer that cannot be booked and the guest has to make a phone call to order it at their arrival. Besides, I had already informed I would need a transfer and they confirmed, by email, I should call the hotel but, at the moment they realized there was a problem with their telephone system, something could - and should have been done as, for instance, have the van sent to the airport and call my cell phone from another cell phone. I cannot believe there's no mobile phone in that hotel. After all, we are in 2018..... Also they had my email address - and had already sent me an email, as mentioned before, to inform that I should call them for the van when I arrived at the airport. So, why not send me an email to let me know about the phone system issue? By the way, still at the airport, I sent the hotel an email saying I was trying to call them but it wasn't working, and I was frustrated. So far, I never got an answer.... My point is: as guests are the core business of a hotel, why not care about them, making sure their stay at Novotel is comfortable and pleasant, starting from the service they offer at their arrival ie, transfer from the airport to the hotel? Well, it's really frustrating and stressing and not comfortable at all to feel the way I did: I was tired, hungry, and looking forward to having something to eat and then take some rest. But had to face something that could easily have been avoided, making me, a guest, feel welcome by the international 4-star hotel I would stay in. André was the one I would like to thank very much for all his attention and care. He realized how inconvenient the situation had been to me and did his best to make me feel comfortable. Novotel POA airport has a great employee, actually he is very efficient, nice, professional, dedicated and hardworking. I would like, as a Member of Accorhotels Le Club, to suggest that such situations would never happen again, since we are already in the 21st century and communication should not be a problem, or an excuse. After all, we have so many devices made available today - wireless, easy....efficient...not a problem....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for your feedback. We apologize for the inconveniences caused with regards to the airport pick-up. The issue has been addressed and the problem with our phone lines fixed. We assure you this problem was a complete outlier as we had not previously experienced a systems outage such as this. Unfortunately we rely on these systems for our operations, and when unforeseen issues like this occur they do heavily impact our services. As you mentioned, our guests are the core purpose of our business here at Novotel, and we strive everyday to offer quality services and our warm hospitality. We once again apologize for the issues faced during your stay, and we look forward to hosting you again in the near future. Kind regards, Nadia Quadra General Manager

Eduardo V. Families - 16/07/2018 AccorHotels certified review
« Satisfied »

Just one point out, regarding the quality of towels, you should increase it.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Eduardo, Obrigada por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve! Atenciosamente, Nadia Quadra Gerente Geral

Pablo Business - 02/07/2018 AccorHotels certified review
« Good »

All good, but the check in process is confusing and disappointing. Or go 100% digital or stay with the paper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pablo De D., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the check-in process, we will be looking into our current procedures, and assessing where we could work to make it more fluid and time-saving. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nadia Quadra General Manager

Vinicius V. Families - 30/06/2018 AccorHotels certified review

Friendly; we a have a nice stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. V., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback and I will be sharing your comments with our team. I am sure that your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nadia Quadra General Manager

Hg Families - 23/06/2018 AccorHotels certified review
« 2 day »

The bedsheets had a bad smell I wanted to reserve for another friend of mine and they told me theres no more rooma left i went to another receptionist and she told me they have 10 rooms available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno R., Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadia Quadra General Manager

Nicholas Business - 13/06/2018 AccorHotels certified review
« Noisy construction next door the whole not. »

My room overlooked a construction area and it was very, very noisy and it went on the whole night. God a very poor night sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas Richard T., Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadia Quadra General Manager

Daniel Q. Business - 02/06/2018 AccorHotels certified review
« I've been waiting for the credit of my stay since my departure from Porto Alegre. Would you please do that for me? »

Pretty good. However, It is annoying to confirm that I need to verify on the site that the credit was not done despite of the insistence on informing that I am an ACCOR member. I need to beg...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Giovana Filippini General manager

Crc Business - 22/05/2018 AccorHotels certified review
« Nothing special »

Just okay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassiano C., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadia Quadra General Manager

Antonio Business - 18/05/2018 AccorHotels certified review
« Good care »

Convenient , Restaurant was very good, Drink prices were way too expensive. Employees did a good job , very cordial Shuttle service works as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadia Quadra General Manager

Thais Business - 06/05/2018 AccorHotels certified review
« Nice hotel, but far from everytingh »

The room was nice, good bed, good shower. The staff wasn't very polite (a waiter was very rude with me on breakfast).

Cleyton W. Couples - 04/05/2018 AccorHotels certified review
« Otima »

Lindo e confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Cleyton, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

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