Hotel - Novotel Porto Alegre Airport
Novotel Hotel Novotel Hotel

Novotel Porto Alegre Airport Hotel

Our hotels AccorHotels
4.0/5 1,363 reviews
All hotels in Porto alegre
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 232.00 BRL Non member rate
From 208.80 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SALGADO FILHO (Paying)
    • SALGADO FILHO II (Paying)
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 16 years
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,528 reviews

Our guest reviews for Novotel Porto Alegre Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,363 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bruno F. Families - 10/01/2018
« Great Hotel, terrible transfer experience !! »

Hotel is great, we arrived to stay overnight for an early morning flight (04AM). We used the swimming pool with our kid (baby of 1 year and 10 months). The Cod was placed at the room prior to our arrival as requested but it had a big dent on the matress, so we dissasembled and used ours (luckly we had with us). The real down point was the transfer service. After we arrived and we went to drop the Rental car at the aiport, it was said that we needed to call a number to pick us up, they even gave a card to us for that. Number called and they said, five minutes the car will be there. After 5 minutes, I called again and re confirmed the place where I was... Aiport terminal 2, and they confirmed that in 5 minutes (again) car would be there. 30 minutes later.. no Car.. So what do I do.. I walk from the airport to the hotel. When I get there I told the Manager about it, he explained that I needed to call and wait.. I told everything and he just apologized and life went on. Then it was time for us to leave the hotel at 04:30AM in the morning with our cases and a baby. When we get at the front desk they said. 10 Reais for both of us (Ok, not problem with that) and wait for 5 minutes and the car will be here to pick your family up (they even called the radio and spoke with the driver, which I heard). 5 minutes later, what happened ?? surprise.. No transfer yet and he called the driver on the radio and the message is ??!?! - In 5 minutes sir, Driver will be here... Please wait a bit more... Well, 5 minutes later (10 in total) I go to the front desk, as for the money back and go to the front of the hotel and I get a cab (myself) and I put all the suitcases into it, and get my family ready (I probably took another 3 to 4 minutes with all this - maybe less).. in any case, before I left at the Taxi paying the same amount of the Transfer to the aiport rate, not hotel driver arrived. As I said.. Great hotel, I have no complaints about the hotel, but the -3 score is specifically for the terrible transfer service which is offered as a great thing to everyone. and before I finish, I saw at the 1st issue I had I was not alone with the complaints to transfer service. Either the hotel needs to stop and charge Taxi cabs to it or keep advertsing until it get it right. I used a transfer service from a restaurant from Novotel and it worked flawlesly (and in less then 5 minutes !!) If you double check my name - Bruno Pereira de F. (Claudia is my wife)- you will see that I usually stay at Novotel at many places around the world. But this time the experience was really not a good one.

Our hotel has responded to the review
Our hotel has responded to the review

Mr Bruno F., Thank you for taking time and review our hotel! I apologize for the poor experience that you have using the transfer. We will be checking what happened and we are glad that you enjoyed your stay and hope to see you and your family again very soon. Sincerely, Nadia Quadra General Manager

AccorHotels certified review
J V. Families - 08/01/2018
« Convenient and comfortable »

Great facilities, comfortable rooms, good structure and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Sra Leticia e Sr Juliano Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-los em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
T. Families - 03/01/2018
« Standard experience in a Novotel »

The hotel is OK. Welcome was not at expected level for a Gold member and the room was not in a real good state ( Toilets cover almost broken and Sofa dirty)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadia Quadra General Manager

AccorHotels certified review
Ailson D. M. Business - 02/01/2018
« Reasonable »

Reasonable good. No free breakfast in a country like Brazil is absolutely non-sense! Novotel should abide by the Brazilian culture which is always to offer excellent food! All other Hotels do!!! Customer service, please improve to your 4 stars standard!

Our hotel has responded to the review
Our hotel has responded to the review

Sr Ailson, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Porto Alegre Airport. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Nadia Quadra General Manager

AccorHotels certified review
Sandra K. Couples - 26/12/2017

Surpreendente

Our hotel has responded to the review
Our hotel has responded to the review

Sra Sandra, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-la em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
Rolando E. Business - 10/12/2017
« Amazing »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Rolando, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
X Business - 29/11/2017
« very good hotel at the airport area »

Comfortable rooms and good restaurant facilities

AccorHotels certified review
John P. Business - 28/11/2017
« Couldn't ask for more. »

I was very satisfied with the rooms, the comfort of the beds, the quality of the food, and the staff. I enjoyed the pool, but wish the hot tub and sauna had been working. One note, even though it is trivial: I ordered a Caesar salad from room service, and the salad dressing was not Caesar - it was just mustard and mayonnaise, with two packets of vinegar and olive oil. I have noticed this about Brasil in general - you don't have any experience with other types of salad dressing. Any way, my point is that you should not advertise Caesar Salad if it is not Caesar dressing.

AccorHotels certified review
Pragashni P. Business - 28/11/2017
« Dr »

neat and clean . very friendly staff. young staff spoke English very well and could advise on many issues .

AccorHotels certified review
Hanna R. Business - 22/11/2017
« Welcoming »

.

Our hotel has responded to the review
Our hotel has responded to the review

Sra Hanna Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-la em breve Atenciosamente Nadia Quadra Gerente Geral

TripAdvisor review
Daniel H Family - 16/11/2017
« Good location, but terrible services »

Despite the good location, and past excelent services at Novotel Aeroporto Porto Alegre, at this time the services were terrible. The sink at appartment was clogged (wich was fixed at next day), there was a water leak from the bathroom to the bedroom, which accumulated after each shower (not solved). The mini fridge was not working, leaving all the drinks at room temperature - this issue was not fixed, even after replacing the mini fridge... After all, it was a good location for my purposes, and a short stay. But I´ll better evaluate if I´ll repeat another stay at this hotel.

AccorHotels certified review
Luiz P. G. J. Business - 12/11/2017
« SHOW »

Show

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Luiz Paulo, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
Willians F. Business - 08/11/2017
« Pretty good. »

Extremely satisfied...The Hotel design, the room and the hall are very modern and nice

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Willians, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

TripAdvisor review
Business - 07/11/2017
« clean, comfortable and convenient »

Great for early morning flights, right next to the airport. Clean and comfortable. Good quality sleep and nice pre-breakfast coffee, juice and snack for departures before breakfast is served at 6AM. I will be back here

AccorHotels certified review
Armando F. A. Business - 30/10/2017
« Sr. Armando Flores »

Excelente servico.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Armando, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Nadia Quadra General Manager

AccorHotels certified review
Eduardo Business - 22/10/2017
« Everything was perfect »

Fantastic breakfast, room, swimming pool and fitness center. Everything perfect. Staff people very kind

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Eduardo, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
Alexandre P. Business - 20/10/2017
« Courtesy and comfort »

Comfortable room, good restaurant and transport support from and to the airport. Good reception.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Alexandre, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
Luiz G. R. Business - 17/10/2017
« Great hotel »

Clean sheets, really good recepcionists Good breakfast and gym.

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Guolherme, Obrigado por partilhar conosco sua perspectiva sobre nossos serviços. Estamos lisonjeados por sua satisfação e por ter contribuído de forma única para uma experiência marcante, além de ter atingido nosso principal objetivo, prezando pela plena satisfação de nossos hóspedes que são o coração de nossas ações. Esperamos revê-lo em breve Atenciosamente Nadia Quadra Gerente Geral

AccorHotels certified review
Fab -. A. Solo - 11/10/2017
« Very enjoyable »

Very enjoyable and very friendly staffs. Impecable room, sheets and towels very clean and very soft. Good breakie in the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Fabricio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadia Quadra General Manager

AccorHotels certified review
Gustavo Business - 07/10/2017
« Breakfest and parking lot »

Its clean hotel and nice pool but I was hoping for parking and better breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Gustavo, Agradecemos por dedicar seu tempo respondendo nossa avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para prestar um serviço de qualidade. Notamos que sua satisfação é baixa em relaçao a alguns serviços, há algo que gostaria de compartilhar conosco? Esperamos ve-lo em breve!! Nadia Quadra General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 232.00 BRL Non member rate
From 208.80 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 860 m ibis Porto Alegre Aeroporto
ibis Porto Alegre Aeroporto Hotel
From
From 179.00 BRL Non member rate
From 179.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.1 km ibis Porto Alegre Moinhos de Vento
ibis Porto Alegre Moinhos de Vento Hotel
From
From 179.00 BRL Non member rate
From 170.05 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.9 km Novotel Porto Alegre Tres Figueiras
Novotel Porto Alegre Tres Figueiras Hotel
From
From 209.00 BRL Non member rate
From 188.10 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.4 km ibis Styles Porto Alegre Centro
ibis Styles Porto Alegre Centro Hotel
From
From 149.00 BRL Non member rate
From 149.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in PORTO ALEGRE
See rates